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customer, Angela, calls Lincoln and asks to speak with George, but he is in a meeting. She asks to leave a message and asks where he is from. The agent, named Angela, says she will call him later and thanks her before ending the call."},"intents":{"segments":[{"text":"May I speak with George, please? I'm sorry.","start_word":9,"end_word":16,"intents":[{"intent":"Contact george","confidence_score":0.07383661}]},{"text":"Can I take a message? Alright.","start_word":24,"end_word":29,"intents":[{"intent":"Take message","confidence_score":0.23138481},{"intent":"Leave message","confidence_score":0.02154057}]}]},"sentiments":{"segments":[{"text":"Good morning. Lincoln. This is Angela. Yeah. Good morning. May I speak with George, please? I'm sorry. He's in a meeting at the moment. Can I take a message? Alright. That that would be fine if he's not available. Just give him a call later. Where were you from? Sorry. Yeah. From Cloud Solution IT. Yeah. He's in a meeting at the moment. I'm sorry. Alright. Okay. Okay. Thank No problem.","start_word":0,"end_word":70,"sentiment":"neutral","sentiment_score":-0.037373777478933334},{"text":"you. Thank you.","start_word":71,"end_word":73,"sentiment":"positive","sentiment_score":0.41274604201316833},{"text":"Alright. Bye Bye bye. bye.","start_word":74,"end_word":78,"sentiment":"neutral","sentiment_score":0.1765040159225464}],"average":{"sentiment":"neutral","sentiment_score":0.0007399356726444129}}}}