{"metadata":{"transaction_key":"deprecated","request_id":"01a00d5c-c872-7192-95ed-2f61fb93c85b","sha256":"a5edd7f68409d43c95118fad62ef26dcb44df275fdb287d8d6b5c2398041f798","created":"2026-08-17T01:36:21.581Z","duration":50.759937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":151,"output_tokens":53},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":165,"output_tokens":165},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":165,"output_tokens":7}},"results":{"channels":[{"alternatives":[{"transcript":"Yes. Hi. Good morning. Vanessa, this is Mary calling from Vigilance AI. I hope you're doing well. Vanessa, we are a cybersecurity company that runs an AI powered MDR platform, which investigate and responds to security events 24 by seven while having human in the loop. We're trying to get in touch because our CTO would love to schedule a quick demo just to introduce about our company, who we are and what we do. And we're just hoping you do have an open schedule by next month. Looking at on the September 10, would you be available? Oh, I see. So if you don't","confidence":0.99902344,"words":[{"word":"yes","start":3.52,"end":3.84,"confidence":0.99560547,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.11082222312688828},{"word":"hi","start":3.84,"end":4.34,"confidence":1.0,"punctuated_word":"Hi.","sentiment":"positive","sentiment_score":0.36421650648117065},{"word":"good","start":4.4,"end":4.72,"confidence":1.0,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.4961491525173187},{"word":"morning","start":4.72,"end":5.22,"confidence":0.99194336,"punctuated_word":"morning.","sentiment":"positive","sentiment_score":0.47226595878601074},{"word":"vanessa","start":5.8399997,"end":6.3199997,"confidence":0.9628906,"punctuated_word":"Vanessa,","sentiment":"positive","sentiment_score":0.38917797803878784},{"word":"this","start":6.3199997,"end":6.56,"confidence":0.99902344,"punctuated_word":"this","sentiment":"positive","sentiment_score":0.4281756579875946},{"word":"is","start":6.56,"end":6.7999997,"confidence":0.99902344,"punctuated_word":"is","sentiment":"positive","sentiment_score":0.3865068554878235},{"word":"mary","start":6.7999997,"end":7.2,"confidence":0.99609375,"punctuated_word":"Mary","sentiment":"positive","sentiment_score":0.4136237204074859},{"word":"calling","start":7.2,"end":7.52,"confidence":0.9902344,"punctuated_word":"calling","sentiment":"positive","sentiment_score":0.33497899770736694},{"word":"from","start":7.52,"end":8.0,"confidence":1.0,"punctuated_word":"from","sentiment":"positive","sentiment_score":0.3741962015628814},{"word":"vigilance","start":8.0,"end":8.5,"confidence":0.93603516,"punctuated_word":"Vigilance","sentiment":"neutral","sentiment_score":0.31960365176200867},{"word":"ai","start":9.2,"end":9.44,"confidence":0.9160156,"punctuated_word":"AI.","sentiment":"positive","sentiment_score":0.36217889189720154},{"word":"i","start":9.44,"end":9.5199995,"confidence":1.0,"punctuated_word":"I","sentiment":"positive","sentiment_score":0.645114004611969},{"word":"hope","start":9.5199995,"end":9.76,"confidence":1.0,"punctuated_word":"hope","sentiment":"positive","sentiment_score":0.6913109421730042},{"word":"you're","start":9.76,"end":9.92,"confidence":0.99902344,"punctuated_word":"you're","sentiment":"positive","sentiment_score":0.6277357339859009},{"word":"doing","start":9.92,"end":10.24,"confidence":1.0,"punctuated_word":"doing","sentiment":"positive","sentiment_score":0.5276258587837219},{"word":"well","start":10.24,"end":10.74,"confidence":0.99658203,"punctuated_word":"well.","sentiment":"positive","sentiment_score":0.4851006865501404},{"word":"vanessa","start":12.32,"end":12.82,"confidence":0.99853516,"punctuated_word":"Vanessa,","sentiment":"neutral","sentiment_score":0.160995215177536},{"word":"we","start":12.96,"end":13.2,"confidence":0.99902344,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.16426315903663635},{"word":"are","start":13.2,"end":13.44,"confidence":1.0,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.1615487039089203},{"word":"a","start":13.44,"end":13.84,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.1886064410209656},{"word":"cybersecurity","start":13.84,"end":14.34,"confidence":0.9160156,"punctuated_word":"cybersecurity","sentiment":"neutral","sentiment_score":0.18711642920970917},{"word":"company","start":14.88,"end":15.38,"confidence":1.0,"punctuated_word":"company","sentiment":"neutral","sentiment_score":0.16998299956321716},{"word":"that","start":15.825,"end":15.985,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.15817305445671082},{"word":"runs","start":15.985,"end":16.305,"confidence":0.9951172,"punctuated_word":"runs","sentiment":"neutral","sentiment_score":0.21390001475811005},{"word":"an","start":16.305,"end":16.545,"confidence":0.9580078,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.21908555924892423},{"word":"ai","start":16.545,"end":16.865,"confidence":1.0,"punctuated_word":"AI","sentiment":"neutral","sentiment_score":0.2544223666191101},{"word":"powered","start":16.865,"end":17.265,"confidence":0.9980469,"punctuated_word":"powered","sentiment":"neutral","sentiment_score":0.24126508831977844},{"word":"mdr","start":17.265,"end":17.744999,"confidence":0.9091797,"punctuated_word":"MDR","sentiment":"neutral","sentiment_score":0.25980088114738464},{"word":"platform","start":17.744999,"end":18.244999,"confidence":0.79418945,"punctuated_word":"platform,","sentiment":"neutral","sentiment_score":0.2306230664253235},{"word":"which","start":18.945,"end":19.265,"confidence":1.0,"punctuated_word":"which","sentiment":"neutral","sentiment_score":0.1686645150184631},{"word":"investigate","start":19.265,"end":19.765,"confidence":0.9350586,"punctuated_word":"investigate","sentiment":"neutral","sentiment_score":0.2342330813407898},{"word":"and","start":19.904999,"end":20.065,"confidence":0.95410156,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.1721641570329666},{"word":"responds","start":20.065,"end":20.565,"confidence":0.8364258,"punctuated_word":"responds","sentiment":"neutral","sentiment_score":0.15013866126537323},{"word":"to","start":20.625,"end":20.865,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.2105482667684555},{"word":"security","start":20.865,"end":21.365,"confidence":1.0,"punctuated_word":"security","sentiment":"neutral","sentiment_score":0.1529243290424347},{"word":"events","start":21.505001,"end":21.985,"confidence":0.99902344,"punctuated_word":"events","sentiment":"neutral","sentiment_score":0.18571774661540985},{"word":"24","start":21.985,"end":22.465,"confidence":0.98950195,"punctuated_word":"24","sentiment":"neutral","sentiment_score":0.184166356921196},{"word":"by","start":22.465,"end":22.705,"confidence":0.9941406,"punctuated_word":"by","sentiment":"neutral","sentiment_score":0.14669105410575867},{"word":"seven","start":22.705,"end":23.105,"confidence":1.0,"punctuated_word":"seven","sentiment":"neutral","sentiment_score":0.1728094220161438},{"word":"while","start":23.105,"end":23.425,"confidence":0.9135742,"punctuated_word":"while","sentiment":"neutral","sentiment_score":0.13070331513881683},{"word":"having","start":23.425,"end":23.744999,"confidence":0.99902344,"punctuated_word":"having","sentiment":"neutral","sentiment_score":0.16290616989135742},{"word":"human","start":23.744999,"end":24.145,"confidence":0.9316406,"punctuated_word":"human","sentiment":"neutral","sentiment_score":0.22696596384048465},{"word":"in","start":24.145,"end":24.305,"confidence":1.0,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.1553056389093399},{"word":"the","start":24.305,"end":24.385,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.15527550876140594},{"word":"loop","start":24.385,"end":24.885,"confidence":1.0,"punctuated_word":"loop.","sentiment":"neutral","sentiment_score":0.18837377429008484},{"word":"we're","start":25.665,"end":25.904999,"confidence":0.9753418,"punctuated_word":"We're","sentiment":"neutral","sentiment_score":0.20872120559215543},{"word":"trying","start":25.904999,"end":26.224998,"confidence":1.0,"punctuated_word":"trying","sentiment":"neutral","sentiment_score":0.24802038073539737},{"word":"to","start":26.224998,"end":26.465,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.27448999881744385},{"word":"get","start":26.465,"end":26.705,"confidence":0.99902344,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.236729234457016},{"word":"in","start":26.705,"end":26.865,"confidence":0.99902344,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.2543298900127411},{"word":"touch","start":26.865,"end":27.185,"confidence":1.0,"punctuated_word":"touch","sentiment":"neutral","sentiment_score":0.25555649399757385},{"word":"because","start":27.185,"end":27.665,"confidence":0.86035156,"punctuated_word":"because","sentiment":"neutral","sentiment_score":0.2873605191707611},{"word":"our","start":27.665,"end":27.985,"confidence":1.0,"punctuated_word":"our","sentiment":"positive","sentiment_score":0.37995436787605286},{"word":"cto","start":27.985,"end":28.384998,"confidence":0.9980469,"punctuated_word":"CTO","sentiment":"positive","sentiment_score":0.4377764165401459},{"word":"would","start":28.384998,"end":28.625,"confidence":0.99902344,"punctuated_word":"would","sentiment":"positive","sentiment_score":0.4234006702899933},{"word":"love","start":28.625,"end":28.865,"confidence":1.0,"punctuated_word":"love","sentiment":"positive","sentiment_score":0.5044426918029785},{"word":"to","start":28.865,"end":29.025,"confidence":0.99902344,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.4558309316635132},{"word":"schedule","start":29.025,"end":29.505001,"confidence":0.9970703,"punctuated_word":"schedule","sentiment":"positive","sentiment_score":0.4510504603385926},{"word":"a","start":29.505001,"end":29.665,"confidence":0.9404297,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.44762560725212097},{"word":"quick","start":29.665,"end":29.985,"confidence":0.9921875,"punctuated_word":"quick","sentiment":"positive","sentiment_score":0.5158970952033997},{"word":"demo","start":29.985,"end":30.485,"confidence":1.0,"punctuated_word":"demo","sentiment":"positive","sentiment_score":0.4264870285987854},{"word":"just","start":30.74,"end":30.9,"confidence":1.0,"punctuated_word":"just","sentiment":"positive","sentiment_score":0.5097801089286804},{"word":"to","start":30.9,"end":31.14,"confidence":1.0,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.36049339175224304},{"word":"introduce","start":31.14,"end":31.619999,"confidence":1.0,"punctuated_word":"introduce","sentiment":"neutral","sentiment_score":0.2950139343738556},{"word":"about","start":31.619999,"end":31.94,"confidence":0.96972656,"punctuated_word":"about","sentiment":"neutral","sentiment_score":0.2927745580673218},{"word":"our","start":31.94,"end":32.1,"confidence":0.99609375,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.2752458155155182},{"word":"company","start":32.1,"end":32.5,"confidence":0.9345703,"punctuated_word":"company,","sentiment":"positive","sentiment_score":0.36667343974113464},{"word":"who","start":32.5,"end":32.739998,"confidence":1.0,"punctuated_word":"who","sentiment":"positive","sentiment_score":0.4682181477546692},{"word":"we","start":32.739998,"end":32.9,"confidence":1.0,"punctuated_word":"we","sentiment":"positive","sentiment_score":0.38556140661239624},{"word":"are","start":32.9,"end":33.14,"confidence":1.0,"punctuated_word":"are","sentiment":"positive","sentiment_score":0.3680313527584076},{"word":"and","start":33.14,"end":33.3,"confidence":0.51953125,"punctuated_word":"and","sentiment":"positive","sentiment_score":0.4264595210552216},{"word":"what","start":33.3,"end":33.54,"confidence":1.0,"punctuated_word":"what","sentiment":"positive","sentiment_score":0.4198754727840424},{"word":"we","start":33.54,"end":33.7,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.3095943033695221},{"word":"do","start":33.7,"end":34.2,"confidence":0.88183594,"punctuated_word":"do.","sentiment":"neutral","sentiment_score":0.29170793294906616},{"word":"and","start":34.26,"end":34.5,"confidence":0.99902344,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.1837323307991028},{"word":"we're","start":34.5,"end":34.739998,"confidence":0.9914551,"punctuated_word":"we're","sentiment":"neutral","sentiment_score":0.1847311556339264},{"word":"just","start":34.739998,"end":34.9,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.22153203189373016},{"word":"hoping","start":34.9,"end":35.22,"confidence":1.0,"punctuated_word":"hoping","sentiment":"neutral","sentiment_score":0.2071571946144104},{"word":"you","start":35.22,"end":35.38,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.2221364825963974},{"word":"do","start":35.38,"end":35.54,"confidence":0.99902344,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.15881699323654175},{"word":"have","start":35.54,"end":35.7,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.2117045521736145},{"word":"an","start":35.7,"end":35.94,"confidence":1.0,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.20472422242164612},{"word":"open","start":35.94,"end":36.26,"confidence":1.0,"punctuated_word":"open","sentiment":"neutral","sentiment_score":0.22824981808662417},{"word":"schedule","start":36.26,"end":36.739998,"confidence":0.99902344,"punctuated_word":"schedule","sentiment":"neutral","sentiment_score":0.2077505588531494},{"word":"by","start":36.739998,"end":36.98,"confidence":1.0,"punctuated_word":"by","sentiment":"neutral","sentiment_score":0.188446044921875},{"word":"next","start":36.98,"end":37.3,"confidence":1.0,"punctuated_word":"next","sentiment":"neutral","sentiment_score":0.21956519782543185},{"word":"month","start":37.3,"end":37.8,"confidence":0.939209,"punctuated_word":"month.","sentiment":"neutral","sentiment_score":0.1622134894132614},{"word":"looking","start":38.5,"end":38.82,"confidence":0.9980469,"punctuated_word":"Looking","sentiment":"neutral","sentiment_score":0.0337611548602581},{"word":"at","start":38.82,"end":38.98,"confidence":0.90527344,"punctuated_word":"at","sentiment":"neutral","sentiment_score":0.04016350954771042},{"word":"on","start":38.98,"end":39.14,"confidence":0.74902344,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.04178456217050552},{"word":"the","start":39.14,"end":39.3,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.03955750912427902},{"word":"september","start":39.3,"end":39.79,"confidence":0.98258466,"punctuated_word":"September","sentiment":"neutral","sentiment_score":0.047403484582901},{"word":"10","start":39.79,"end":40.28,"confidence":0.98258466,"punctuated_word":"10,","sentiment":"neutral","sentiment_score":0.03329911828041077},{"word":"would","start":40.82,"end":41.059998,"confidence":1.0,"punctuated_word":"would","sentiment":"neutral","sentiment_score":0.021229252219200134},{"word":"you","start":41.059998,"end":41.22,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.018379487097263336},{"word":"be","start":41.22,"end":41.379997,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.005755694583058357},{"word":"available","start":41.379997,"end":41.879997,"confidence":0.99560547,"punctuated_word":"available?","sentiment":"neutral","sentiment_score":-0.028539909049868584},{"word":"oh","start":48.744938,"end":49.064938,"confidence":0.8305664,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.10498002171516418},{"word":"i","start":49.064938,"end":49.304935,"confidence":0.9838867,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.07716119289398193},{"word":"see","start":49.304935,"end":49.784935,"confidence":0.99194336,"punctuated_word":"see.","sentiment":"neutral","sentiment_score":-0.062028948217630386},{"word":"so","start":49.784935,"end":50.024937,"confidence":0.95947266,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.1139899417757988},{"word":"if","start":50.024937,"end":50.184937,"confidence":0.9873047,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.1539793610572815},{"word":"you","start":50.184937,"end":50.344936,"confidence":0.9838867,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.17194539308547974},{"word":"don't","start":50.344936,"end":50.759937,"confidence":0.9941406,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.09657834470272064}],"paragraphs":{"transcript":"\nYes. Hi. Good morning. Vanessa, this is Mary calling from Vigilance AI. I hope you're doing well.\n\nVanessa, we are a cybersecurity company that runs an AI powered MDR platform, which investigate and responds to security events 24 by seven while having human in the loop. We're trying to get in touch because our CTO would love to schedule a quick demo just to introduce about our company, who we are and what we do. And we're just hoping you do have an open schedule by next month. Looking at on the September 10, would you be available? Oh, I see.\n\nSo if you don't","paragraphs":[{"sentences":[{"text":"Yes.","start":3.52,"end":3.84,"sentiment":"neutral","sentiment_score":0.11082222312688828},{"text":"Hi.","start":3.84,"end":4.34,"sentiment":"positive","sentiment_score":0.36421650648117065},{"text":"Good morning.","start":4.4,"end":5.22,"sentiment":"positive","sentiment_score":0.48420755565166473},{"text":"Vanessa, this is Mary calling from Vigilance AI.","start":5.8399997,"end":9.44,"sentiment":"positive","sentiment_score":0.3760552443563938},{"text":"I hope you're doing well.","start":9.44,"end":10.74,"sentiment":"positive","sentiment_score":0.5953774452209473}],"sentiment":"positive","sentiment_score":0.43698723658042793,"num_words":17,"start":3.52,"end":10.74},{"sentences":[{"text":"Vanessa, we are a cybersecurity company that runs an AI powered MDR platform, which investigate and responds to security events 24 by seven while having human in the loop.","start":12.32,"end":24.885,"sentiment":"neutral","sentiment_score":0.18646106689140715},{"text":"We're trying to get in touch because our CTO would love to schedule a quick demo just to introduce about our company, who we are and what we do.","start":25.665,"end":34.2,"sentiment":"positive","sentiment_score":0.3647276682072672},{"text":"And we're just hoping you do have an open schedule by next month.","start":34.26,"end":37.8,"sentiment":"neutral","sentiment_score":0.20005846711305472},{"text":"Looking at on the September 10, would you be available?","start":38.5,"end":41.879997,"sentiment":"neutral","sentiment_score":0.025279386341571806},{"text":"Oh, I see.","start":48.744938,"end":49.784935,"sentiment":"neutral","sentiment_score":-0.08139005427559216}],"sentiment":"neutral","sentiment_score":0.22135544155857392,"num_words":84,"start":12.32,"end":49.784935},{"sentences":[{"text":"So if you don't","start":49.784935,"end":50.759937,"sentiment":"neutral","sentiment_score":-0.13412326015532017}],"sentiment":"neutral","sentiment_score":-0.13412326015532017,"num_words":4,"start":49.784935,"end":50.759937}]}}]},{"alternatives":[{"transcript":"Hello. Vanessa speaking. That's really not relevant to my role. So, no, I won't be available. Thank you.","confidence":0.99902344,"words":[{"word":"hello","start":0.39999998,"end":0.9,"confidence":0.98168945,"punctuated_word":"Hello.","sentiment":"neutral","sentiment_score":0.01572459749877453},{"word":"vanessa","start":1.36,"end":1.8399999,"confidence":0.99902344,"punctuated_word":"Vanessa","sentiment":"neutral","sentiment_score":0.01992250233888626},{"word":"speaking","start":1.8399999,"end":2.34,"confidence":0.9995117,"punctuated_word":"speaking.","sentiment":"neutral","sentiment_score":0.017443006858229637},{"word":"that's","start":43.504936,"end":43.744938,"confidence":0.9020996,"punctuated_word":"That's","sentiment":"negative","sentiment_score":-0.733816385269165},{"word":"really","start":43.744938,"end":43.98494,"confidence":0.99902344,"punctuated_word":"really","sentiment":"negative","sentiment_score":-0.7594655156135559},{"word":"not","start":43.98494,"end":44.224937,"confidence":1.0,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.744564414024353},{"word":"relevant","start":44.224937,"end":44.704937,"confidence":1.0,"punctuated_word":"relevant","sentiment":"negative","sentiment_score":-0.7489779591560364},{"word":"to","start":44.704937,"end":44.94494,"confidence":0.99902344,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.7444532513618469},{"word":"my","start":44.94494,"end":45.184937,"confidence":1.0,"punctuated_word":"my","sentiment":"negative","sentiment_score":-0.7595945596694946},{"word":"role","start":45.184937,"end":45.584938,"confidence":0.8083496,"punctuated_word":"role.","sentiment":"negative","sentiment_score":-0.712918758392334},{"word":"so","start":45.584938,"end":45.98494,"confidence":0.8666992,"punctuated_word":"So,","sentiment":"negative","sentiment_score":-0.5307432413101196},{"word":"no","start":45.98494,"end":46.224937,"confidence":0.96240234,"punctuated_word":"no,","sentiment":"negative","sentiment_score":-0.5689734220504761},{"word":"i","start":46.224937,"end":46.46494,"confidence":1.0,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.4980233609676361},{"word":"won't","start":46.46494,"end":46.62494,"confidence":1.0,"punctuated_word":"won't","sentiment":"negative","sentiment_score":-0.47490376234054565},{"word":"be","start":46.62494,"end":46.864937,"confidence":1.0,"punctuated_word":"be","sentiment":"negative","sentiment_score":-0.3837469518184662},{"word":"available","start":46.864937,"end":47.364937,"confidence":1.0,"punctuated_word":"available.","sentiment":"negative","sentiment_score":-0.5140798091888428},{"word":"thank","start":47.584938,"end":47.824936,"confidence":0.99902344,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":-0.20019520819187164},{"word":"you","start":47.824936,"end":48.324936,"confidence":0.99853516,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":-0.15337689220905304}],"paragraphs":{"transcript":"\nHello. Vanessa speaking. That's really not relevant to my role. So, no, I won't be available. Thank you.","paragraphs":[{"sentences":[{"text":"Hello.","start":0.39999998,"end":0.9,"sentiment":"neutral","sentiment_score":0.01572459749877453},{"text":"Vanessa speaking.","start":1.36,"end":2.34,"sentiment":"neutral","sentiment_score":0.01868275459855795},{"text":"That's really not relevant to my role.","start":43.504936,"end":45.584938,"sentiment":"negative","sentiment_score":-0.7433986919266837},{"text":"So, no, I won't be available.","start":45.584938,"end":47.364937,"sentiment":"negative","sentiment_score":-0.4950784246126811},{"text":"Thank you.","start":47.584938,"end":48.324936,"sentiment":"neutral","sentiment_score":-0.17678605020046234}],"sentiment":"negative","sentiment_score":-0.4708190769371059,"num_words":18,"start":0.39999998,"end":48.324936}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello. Vanessa speaking.\n\nChannel 0: Yes. Hi. Good morning. Vanessa, this is Mary calling from Vigilance AI. I hope you're doing well.\n\nVanessa, we are a cybersecurity company that runs an AI powered MDR platform, which investigate and responds to security events 24 by seven while having human in the loop. We're trying to get in touch because our CTO would love to schedule a quick demo just to introduce about our company, who we are and what we do. And we're just hoping you do have an open schedule by next month. Looking at on the September 10, would you be available?\n\nChannel 1: That's really not relevant to my role. So, no, I won't be available. Thank you.\n\nChannel 0: Oh, I see. So if you don't","paragraphs":[{"sentences":[{"text":"Hello.","start":0.39999998,"end":0.9,"sentiment":"neutral","sentiment_score":0.01572459749877453},{"text":"Vanessa speaking.","start":1.36,"end":2.34,"sentiment":"neutral","sentiment_score":0.01868275459855795}],"sentiment":"neutral","sentiment_score":0.017696702231963474,"channel":1,"num_words":3,"start":0.39999998,"end":2.34},{"sentences":[{"text":"Yes.","start":3.52,"end":3.84,"sentiment":"neutral","sentiment_score":0.11082222312688828},{"text":"Hi.","start":3.84,"end":4.34,"sentiment":"positive","sentiment_score":0.36421650648117065},{"text":"Good morning.","start":4.4,"end":5.22,"sentiment":"positive","sentiment_score":0.48420755565166473},{"text":"Vanessa, this is Mary calling from Vigilance AI.","start":5.8399997,"end":9.44,"sentiment":"positive","sentiment_score":0.3760552443563938},{"text":"I hope you're doing well.","start":9.44,"end":10.74,"sentiment":"positive","sentiment_score":0.5953774452209473}],"sentiment":"positive","sentiment_score":0.43698723658042793,"channel":0,"num_words":17,"start":3.52,"end":10.74},{"sentences":[{"text":"Vanessa, we are a cybersecurity company that runs an AI powered MDR platform, which investigate and responds to security events 24 by seven while having human in the loop.","start":12.32,"end":24.885,"sentiment":"neutral","sentiment_score":0.18646106689140715},{"text":"We're trying to get in touch because our CTO would love to schedule a quick demo just to introduce about our company, who we are and what we do.","start":25.665,"end":34.2,"sentiment":"positive","sentiment_score":0.3647276682072672},{"text":"And we're just hoping you do have an open schedule by next month.","start":34.26,"end":37.8,"sentiment":"neutral","sentiment_score":0.20005846711305472},{"text":"Looking at on the September 10, would you be available?","start":38.5,"end":41.879997,"sentiment":"neutral","sentiment_score":0.025279386341571806}],"sentiment":"neutral","sentiment_score":0.23256823770058008,"channel":0,"num_words":81,"start":12.32,"end":41.879997},{"sentences":[{"text":"That's really not relevant to my role.","start":43.504936,"end":45.584938,"sentiment":"negative","sentiment_score":-0.7433986919266837},{"text":"So, no, I won't be available.","start":45.584938,"end":47.364937,"sentiment":"negative","sentiment_score":-0.4950784246126811},{"text":"Thank you.","start":47.584938,"end":48.324936,"sentiment":"neutral","sentiment_score":-0.17678605020046234}],"sentiment":"negative","sentiment_score":-0.5685222327709198,"channel":1,"num_words":15,"start":43.504936,"end":48.324936},{"sentences":[{"text":"Oh, I see.","start":48.744938,"end":49.784935,"sentiment":"neutral","sentiment_score":-0.08139005427559216},{"text":"So if you don't","start":49.784935,"end":50.759937,"sentiment":"neutral","sentiment_score":-0.13412326015532017}],"sentiment":"neutral","sentiment_score":-0.11152331477829389,"channel":0,"num_words":7,"start":48.744938,"end":50.759937}]},"summary":{"result":"success","short":"A representative from a cybersecurity company called and asked the customer if they had an open schedule for a demo to introduce their AI-powered MDR platform. The customer's response was not relevant to their role and they declined to schedule a demo on September 10th."},"intents":{"segments":[{"text":"We're trying to get in touch because our CTO would love to schedule a quick demo just to introduce about our company, who we are and what we do.","start_word":49,"end_word":77,"intents":[{"intent":"Schedule demo","confidence_score":0.40015998}]},{"text":"Looking at on the September 10, would you be available?","start_word":91,"end_word":100,"intents":[{"intent":"Check availability","confidence_score":0.06941718}]}]},"sentiments":{"segments":[{"text":"Hello. Vanessa speaking. Yes.","start_word":0,"end_word":3,"sentiment":"neutral","sentiment_score":0.04398602619767189},{"text":"Hi. Good morning. Vanessa, this is Mary calling from Vigilance AI. I hope you're doing well.","start_word":4,"end_word":19,"sentiment":"positive","sentiment_score":0.45142316818237305},{"text":"Vanessa, we are a cybersecurity company that runs an AI powered MDR platform, which investigate and responds to security events 24 by seven while having human in the loop.","start_word":20,"end_word":48,"sentiment":"neutral","sentiment_score":0.18816882371902463},{"text":"We're trying to get in touch because our CTO would love to schedule a quick demo just to introduce about our company, who we are and what we do.","start_word":49,"end_word":77,"sentiment":"positive","sentiment_score":0.35823795199394226},{"text":"And we're just hoping you do have an open schedule by next month. Looking at on the September 10, would you be available?","start_word":78,"end_word":100,"sentiment":"neutral","sentiment_score":0.124321848154068},{"text":"That's really not relevant to my role. So, no, I won't be available.","start_word":101,"end_word":113,"sentiment":"negative","sentiment_score":-0.61516273021698},{"text":"Thank you. Oh, I see. So if you don't","start_word":114,"end_word":122,"sentiment":"neutral","sentiment_score":-0.1254197210073471}],"average":{"sentiment":"neutral","sentiment_score":0.11681634151574335}}}}