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Yeah. No. That's alright. But they they say it's no Internet on my phone as well, but it says it's connected. Yeah. That's what I'm trying to do, the browser. I went to the yeah. What I do, address bar? Google site? Yeah. Just one minute. Yeah. IP address. Right? One one two. Do I have to go dot? Dot 168 dot one dot one. Yeah. I just got it. So what I do? Search or press it? Yeah. That's right. Where? Where? No. Where they're not looking for my password. They're not asking me anything. It just showing the information gateway information. Serial number and get yeah. Those things, they're showing running running time. Yeah. Application message, status, overview, security. They're not asking me to log in. Settings. There's a system general. No. Setting. Setting site. I'll send you the photo. I need something. Yeah. I'm sure I know. Did you call it? Hello? Yeah. I send you in WhatsApp. I connect to a I connect to laptop as well. Then I will go in login. There is a login. Sorry? 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Yeah. Sorry. We got disconnected.\n\nChannel 1: Yeah. No. That's alright.\n\nChannel 0: Can\n\nChannel 1: But\n\nChannel 0: we try to yeah.\n\nChannel 1: they they say it's no Internet on my phone as well, but it says it's connected.\n\nChannel 0: That's okay. Yeah. That's okay. Can we try to open a browser now?\n\nChannel 1: Yeah.\n\nChannel 0: Mhmm.\n\nChannel 1: That's what I'm trying to do, the browser. I\n\nChannel 0: And\n\nChannel 1: went\n\nChannel 0: in\n\nChannel 1: to\n\nChannel 0: the\n\nChannel 1: the\n\nChannel 0: address bar mhmm.\n\nChannel 1: yeah. What I do, address bar? Google site?\n\nChannel 0: Type the IP address, yeah, printed at the back of your router. Usually, something like one nine two dot one six eight dot\n\nChannel 1: Yeah.\n\nChannel 0: one that one or similar.\n\nChannel 1: Just one minute. Yeah. IP address. Right? One one two.\n\nDo I have to go dot?\n\nChannel 0: Yeah. Yeah. Copy\n\nChannel 1: Dot\n\nChannel 0: it as it is.\n\nChannel 1: 168\n\nChannel 0: Mhmm.\n\nChannel 1: dot one dot one. Yeah. I just got it. So what I do? Search or press it?\n\nChannel 0: Just press enter, and that should bring you to a web page where it will ask you a username and password.\n\nChannel 1: Yeah. That's\n\nChannel 0: Yeah. You can also write the type in the username and password on the back of your router as well.\n\nChannel 1: right. Where?\n\nChannel 0: Can you see\n\nChannel 1: Where?\n\nChannel 0: it? It says username, password.\n\nChannel 1: No. Where they're not looking for my password.\n\nChannel 0: Oh, okay. What what what info are they're asking?\n\nChannel 1: They're not asking me anything.\n\nChannel 0: What does it ask?\n\nChannel 1: It just showing the information gateway information. Serial number and get yeah. Those things, they're showing running running time. Yeah. Application message, status, overview, security.\n\nThey're not asking me to log in.\n\nChannel 0: There's no settings?\n\nChannel 1: Settings.\n\nChannel 0: Mhmm.\n\nChannel 1: There's a system general. No.\n\nChannel 0: Okay.\n\nChannel 1: Setting.\n\nChannel 0: Mhmm.\n\nChannel 1: Setting\n\nChannel 0: Can you send\n\nChannel 1: site.\n\nChannel 0: me a sorry?\n\nChannel 1: I'll send you the photo.\n\nChannel 0: Yeah. Can you send me the picture for me to see it?\n\nChannel 1: I need something. Yeah. I'm sure I know. Did you call it? Hello?\n\nChannel 0: Yes. Hello. Not yet. Is it on WhatsApp as well?\n\nChannel 1: Yeah. I send you in WhatsApp.\n\nChannel 0: Okay.\n\nChannel 1: I connect\n\nChannel 0: I\n\nChannel 1: to\n\nChannel 0: there\n\nChannel 1: a\n\nChannel 0: you go.\n\nChannel 1: I\n\nChannel 0: Mhmm.\n\nChannel 1: connect to laptop as well.\n\nChannel 0: It says payment.\n\nChannel 1: Then I will go in login.\n\nChannel 0: Mhmm.\n\nChannel 1: There is a login.\n\nChannel 0: You send me your bank details.\n\nChannel 1: Sorry?\n\nChannel 0: You send me a bank details.\n\nChannel 1: Dang details.\n\nChannel 0: Yeah.\n\nChannel 1: Why?\n\nChannel 0: It says here GMQ Global p t y.\n\nChannel 1: Oh, sorry. Oh, that's\n\nChannel 0: Okay.\n\nChannel 1: good.\n\nChannel 0: Hang on. Let me check the other picture. Are you able to click the network? On the left side, it says network.\n\nChannel 1: That's right.\n\nChannel 0: Yeah. Can you see it?\n\nChannel 1: Network. Yeah. Yeah. There is LAN LAN setting.\n\nChannel 0: What\n\nChannel 1: Wi Fi\n\nChannel 0: else?\n\nChannel 1: Wi Fi\n\nChannel 0: Mhmm.\n\nChannel 1: network. And then if you if you give me a video again, can I call you in video so I can show you?\n\nChannel 0: Yeah. Sure. 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The agent helps the customer by providing information on accessing the internet through a browser and setting up settings on the phone. The agent also offers to send a photo of the issue to the customer's email."},"intents":{"segments":[{"text":"they they say it's no Internet on my phone as well, but it says it's connected. That's okay.","start_word":17,"end_word":34,"intents":[{"intent":"Determine connection","confidence_score":0.000032430282}]},{"text":"I'll send you the photo. Yeah.","start_word":279,"end_word":284,"intents":[{"intent":"Send picture","confidence_score":0.24749006}]},{"text":"connect to laptop as well. It says payment. Then I will go in login. Mhmm.","start_word":336,"end_word":350,"intents":[{"intent":"Connect to laptop","confidence_score":0.79228896}]},{"text":"Are you able to click the network?","start_word":394,"end_word":400,"intents":[{"intent":"Check network click","confidence_score":0.00008227864}]},{"text":"And then if you if you give me a video again, can I call you in video so I can show you? Yeah.","start_word":431,"end_word":453,"intents":[{"intent":"Call in video","confidence_score":0.5995213}]}]},"sentiments":{"segments":[{"text":"Hello? Hello? Yeah. Sorry.","start_word":0,"end_word":3,"sentiment":"neutral","sentiment_score":-0.08028450608253479},{"text":"We got disconnected.","start_word":4,"end_word":6,"sentiment":"negative","sentiment_score":-0.3818022608757019},{"text":"Yeah. No. That's alright. Can But we try to yeah. they they say it's no Internet on my phone as well, but it says it's connected. That's okay. Yeah. That's okay. Can we try to open a browser now? Mhmm. Yeah. That's what I'm trying to do, the browser. I And went in to the the address bar mhmm. yeah. What I do, address bar? Google site? Type the IP address, yeah, printed at the back of your router. Usually, something like one nine two dot one six eight dot Yeah. one that one or similar. Just one minute. Yeah. IP address. Right? One one two. Do I have to go dot? Yeah. Yeah. Copy Dot it as it is. 168 Mhmm. dot one dot one. Yeah. I just got it. So what I do? Search or press it? Just press enter, and that should bring you to a web page where it will ask you a username and password. Yeah. That's Yeah. You can also write the type in the username and password on the back of your router as well. right. Where? Can you see Where? it? It says username, password. No.","start_word":7,"end_word":200,"sentiment":"neutral","sentiment_score":0.020185042172670364},{"text":"Where they're not looking for my password.","start_word":201,"end_word":207,"sentiment":"negative","sentiment_score":-0.4156051278114319},{"text":"Oh, okay. What what what info are they're asking?","start_word":208,"end_word":216,"sentiment":"neutral","sentiment_score":-0.1980900913476944},{"text":"They're not asking me anything.","start_word":217,"end_word":221,"sentiment":"negative","sentiment_score":-0.39191216230392456},{"text":"What does it ask? It just showing the information gateway information. Serial number and get yeah. Those things, they're showing running running time. Yeah. Application message, status, overview, security.","start_word":222,"end_word":250,"sentiment":"neutral","sentiment_score":-0.08646413067291522},{"text":"They're not asking me to log in.","start_word":251,"end_word":257,"sentiment":"negative","sentiment_score":-0.45096302032470703},{"text":"There's no settings? Settings. Mhmm. There's a system general. No. Okay. Setting. Mhmm. Setting Can you send site. me a sorry? I'll send you the photo. Yeah. Can you send me the picture for me to see it? I need something. Yeah. I'm sure I know. Did you call it? Hello? Yes. Hello. Not yet. Is it on WhatsApp as well? Yeah. I send you in WhatsApp. Okay. I connect I to there a you go. I Mhmm. connect to laptop as well. It says payment. Then I will go in login. Mhmm. There is a login. You send me your bank details. Sorry? You send me a bank details. Dang details. Yeah. Why? It says here GMQ Global p t y. Oh, sorry. Oh, that's Okay. good. Hang on. Let me check the other picture. Are you able to click the network? On the left side, it says network. That's right. Yeah. Can you see it? Network. Yeah. Yeah. There is LAN LAN setting. What Wi Fi else? Wi Fi Mhmm. network. And then if you if you give me a video again, can I call you in video so I can show you? Yeah. Sure. Okay. Yeah.","start_word":258,"end_word":456,"sentiment":"neutral","sentiment_score":-0.012751975452443163}],"average":{"sentiment":"neutral","sentiment_score":-0.026403162214491103}}}}