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So let me let me just go back to your account. Hold on. How are you doing, by the way? That's good to hear. Alright. So we check further in your account and confirm that a long year discounted subscription was already exhausted. So here's what we can offer for you. I know that you're still expecting for a discounted invoice. So what we came up was, as an exemption, still give you an extension for a discounted invoice. So this is going to be a same invoice for $65.56 for three months. So this will commence this month. So that would be gonna be the September, October, and November. How does that sound? Yes, Tanya. This is actually an extended and exemption as the we we normally give discount for six months. However, on your account, a discount was given for a whole year, so we are making an exemption extension for a three month discount. Evani asked if you have a written communication with them about the discount. Alright. And how about So you're I'm sorry? Alright. And the discount was given because you're using the Internet alone. Is this the only reason that you were communicated with them? Okay. This was a bill, and you also communicated with him last Monday. Correct? Alright. I'll again, take a look into this, and we'll give you update. Okay? Thank you. Thank you. You too. 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My name is Mary. May I have your name, please? Yes, Tanya. I called you earlier about our call regarding your September invoice that you received.\n\nSo let me let me just go back to your account. Hold on. How are you doing, by the way? That's good to hear. Alright.\n\nSo we check further in your account and confirm that a long year discounted subscription was already exhausted. So here's what we can offer for you. I know that you're still expecting for a discounted invoice. So what we came up was, as an exemption, still give you an extension for a discounted invoice. So this is going to be a same invoice for $65.56 for three months.\n\nSo this will commence this month. So that would be gonna be the September, October, and November. How does that sound? Yes, Tanya. This is actually an extended and exemption as the we we normally give discount for six months.\n\nHowever, on your account, a discount was given for a whole year, so we are making an exemption extension for a three month discount. Evani asked if you have a written communication with them about the discount. Alright. And how about So you're I'm sorry? Alright.\n\nAnd the discount was given because you're using the Internet alone. Is this the only reason that you were communicated with them? Okay. This was a bill, and you also communicated with him last Monday. Correct?\n\nAlright. I'll again, take a look into this, and we'll give you update. Okay? Thank you. Thank you.\n\nYou too. Goodbye.","paragraphs":[{"sentences":[{"text":"Thank you for calling Airtel.","start":0.56,"end":1.92,"sentiment":"positive","sentiment_score":0.5479658722877503},{"text":"My name is Mary.","start":1.92,"end":2.8999999,"sentiment":"neutral","sentiment_score":0.16835801675915718},{"text":"May I have your name, please?","start":3.04,"end":4.26,"sentiment":"neutral","sentiment_score":0.12449623892704646},{"text":"Yes, Tanya.","start":7.04,"end":7.8399997,"sentiment":"neutral","sentiment_score":0.06745410896837711},{"text":"I called you earlier about our call regarding your September invoice that you received.","start":7.8399997,"end":13.62,"sentiment":"neutral","sentiment_score":0.03521531155066831}],"sentiment":"neutral","sentiment_score":0.15445682069947642,"num_words":31,"start":0.56,"end":13.62},{"sentences":[{"text":"So let me let me just go back to your account.","start":13.835,"end":15.995,"sentiment":"neutral","sentiment_score":0.04033911041915417},{"text":"Hold 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Tanya.","start":67.04,"end":68.08,"sentiment":"neutral","sentiment_score":0.062006134539842606},{"text":"This is actually an extended and exemption as the we we normally give discount for six months.","start":68.08,"end":76.935,"sentiment":"neutral","sentiment_score":0.047616977682885}],"sentiment":"neutral","sentiment_score":0.05871670767664909,"num_words":40,"start":57.12,"end":76.935},{"sentences":[{"text":"However, on your account, a discount was given for a whole year, so we are making an exemption extension for a three month discount.","start":76.935,"end":85.835,"sentiment":"neutral","sentiment_score":0.03989150064686934},{"text":"Evani asked if you have a written communication with them about the discount.","start":111.495,"end":116.555,"sentiment":"neutral","sentiment_score":-0.1195872173859523},{"text":"Alright.","start":123.0,"end":123.5,"sentiment":"neutral","sentiment_score":-0.0041521950624883175},{"text":"And how about So you're I'm 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Hi, Mary. This is Sonia. Sorry I missed your call. Yep. Yep. I'm good. Thank you. Yep. Only three months? No. That's not what I want. Okay? That will be ongoing. That will be ongoing whatever it was before. And, also, I need a credit from the from the the previous, which is June and July. And, I've been charged for $80 instead of 65, so I need that credit back too as well. Okay? There's no return thingy. You need to ask him, not me. Yeah. I was talking to him last actually, what day today? Today is Monday. Yeah. Last week. He said he will check my account. He talked to you guys and call me back. And then so could you please double check? And then I need I have two inquiry. One is the credit back for the June and July overpaid, and the second is just to revise the ongoing. Otherwise, yes, no points. Because I'm alone, like, basically, only one person to use this, and then I'm not gonna pay that much for the for the Internet. I could just go to the, like, five g. It's even, you know, faster and cheaper. I mean, I'm on my own. I'd rather do the five g. You know? It only cost me, like, $40 per month. But the thing is because of Dom and then that I'm using this Internet, I mean, I don't want to, you know, explain more. But, yeah, that's my two inquiries. Please double check and see if there's any solutions and stuff. It's not just us. The deal is due. That's what happened before. That's what we talked about before. That's what we agreed with. Yeah. Last week. Last week. I I forgot it's a Monday or which day, but I'm pretty pretty sure because he called me. Yeah. He's pretty busy. Yeah. Okay. No worries. Thank you very much. You have a good day. Bye. 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Hi, Mary. This is Sonia. Sorry I missed your call. Yep.\n\nYep. I'm good. Thank you. Yep. Only three months?\n\nNo. That's not what I want. Okay? That will be ongoing. That will be ongoing whatever it was before.\n\nAnd, also, I need a credit from the from the the previous, which is June and July. And, I've been charged for $80 instead of 65, so I need that credit back too as well. Okay? There's no return thingy. You need to ask him, not me.\n\nYeah. I was talking to him last actually, what day today? Today is Monday. Yeah. Last week.\n\nHe said he will check my account. He talked to you guys and call me back. And then so could you please double check? And then I need I have two inquiry. One is the credit back for the June and July overpaid, and the second is just to revise the ongoing.\n\nOtherwise, yes, no points. Because I'm alone, like, basically, only one person to use this, and then I'm not gonna pay that much for the for the Internet. I could just go to the, like, five g. 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stuff.","start":188.415,"end":192.995,"sentiment":"neutral","sentiment_score":-0.026878977363759823},{"text":"It's not just us.","start":201.74,"end":203.12001,"sentiment":"neutral","sentiment_score":-0.05005692224949598},{"text":"The deal is due.","start":203.26001,"end":204.22,"sentiment":"neutral","sentiment_score":-0.054968192242085934},{"text":"That's what happened before.","start":204.22,"end":205.42,"sentiment":"neutral","sentiment_score":-0.05054245702922344},{"text":"That's what we talked about before.","start":205.42,"end":206.86,"sentiment":"neutral","sentiment_score":-0.012827488283316294}],"sentiment":"neutral","sentiment_score":-0.034307033337395765,"num_words":29,"start":188.415,"end":206.86},{"sentences":[{"text":"That's what we agreed with.","start":206.86,"end":208.40001,"sentiment":"neutral","sentiment_score":0.05428241416811943},{"text":"Yeah.","start":209.18001,"end":209.68001,"sentiment":"neutral","sentiment_score":0.02019817940890789},{"text":"Last 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My name is Mary. May I have your name,\n\nChannel 1: Hi,\n\nChannel 0: please?\n\nChannel 1: Mary. This is Sonia. Sorry I missed your call.\n\nChannel 0: Yes, Tanya. I called you earlier about our call\n\nChannel 1: Yep.\n\nChannel 0: regarding your September invoice that you received. So let me let me just go back to your account. Hold on.\n\nChannel 1: Yep.\n\nChannel 0: How are you doing, by the way?\n\nChannel 1: I'm good. Thank you.\n\nChannel 0: That's good to hear. Alright. So we check further in your account and confirm that a long year discounted subscription was already exhausted. So here's what we can offer for you. I know that you're still expecting for a discounted invoice.\n\nSo what we came up was, as an exemption, still give you an extension for a discounted invoice. So this is going to be a same invoice for $65.56\n\nChannel 1: Yep.\n\nChannel 0: for three months. So this will commence this month. So that would be gonna be the September, October, and November. How does that sound?\n\nChannel 1: Only three months?\n\nChannel 0: Yes, Tanya. This is actually an extended and exemption as the we we normally give discount for six months. However, on your account, a discount was given for a whole year, so we are making an exemption extension for a three month discount.\n\nChannel 1: No. That's not what I want. Okay? That will be ongoing. That will be ongoing whatever it was before.\n\nAnd, also, I need a credit from the from the the previous, which is June and July. And, I've been charged for $80 instead of 65, so I need that credit back too as well. Okay?\n\nChannel 0: Evani asked if you have a written communication with them about the discount.\n\nChannel 1: There's no return thingy. You need to ask him, not me.\n\nChannel 0: Alright. And how about\n\nChannel 1: Yeah. I was talking to him last actually, what day today? Today is Monday. Yeah. Last week.\n\nHe said he will check my account. He talked to you guys and call me back. And then so could you please double check? And then I need I have two inquiry. One is the credit back for the June and July overpaid, and the second is just to revise the ongoing.\n\nOtherwise, yes, no points. Because I'm alone, like, basically, only one person to use this, and then I'm not gonna pay that much for the for the Internet. I could\n\nChannel 0: So\n\nChannel 1: just\n\nChannel 0: you're\n\nChannel 1: go to the, like, five g. It's even, you know, faster and cheaper.\n\nChannel 0: I'm sorry?\n\nChannel 1: I mean, I'm on my own. I'd rather do the five g. You know? It only cost me, like, $40 per month. But the thing is because of Dom and then that I'm using this Internet, I mean, I don't want to, you know, explain more.\n\nBut, yeah, that's my two inquiries. Please double check and see if there's any solutions and stuff.\n\nChannel 0: Alright. And the discount was given because you're using the Internet alone. Is this the only reason that you were communicated with them?\n\nChannel 1: It's not just us. The deal is due. That's what happened before. That's what we talked about before.\n\nChannel 0: Okay.\n\nChannel 1: That's what we agreed with.\n\nChannel 0: This was\n\nChannel 1: Yeah.\n\nChannel 0: a bill, and you also communicated with him last Monday.\n\nChannel 1: Last\n\nChannel 0: Correct?\n\nChannel 1: week. Last week. I I forgot it's a Monday or which day, but I'm pretty pretty sure because he called me. Yeah. He's\n\nChannel 0: Alright.\n\nChannel 1: pretty busy. Yeah.\n\nChannel 0: I'll again, take a look into this, and we'll give you update. Okay?\n\nChannel 1: Okay. No worries. Thank you very much.\n\nChannel 0: Thank\n\nChannel 1: You\n\nChannel 0: you.\n\nChannel 1: have a good\n\nChannel 0: Thank\n\nChannel 1: day.\n\nChannel 0: you.\n\nChannel 1: Bye. Yeah.\n\nChannel 0: You too. Goodbye.","paragraphs":[{"sentences":[{"text":"Thank you","start":0.56,"end":0.96,"sentiment":"positive","sentiment_score":0.5441226959228516}],"sentiment":"positive","sentiment_score":0.5441226959228516,"channel":0,"num_words":2,"start":0.56,"end":0.96},{"sentences":[{"text":"Thank","start":0.96,"end":1.1999999,"sentiment":"positive","sentiment_score":0.43720775842666626}],"sentiment":"positive","sentiment_score":0.43720775842666626,"channel":1,"num_words":1,"start":0.96,"end":1.1999999},{"sentences":[{"text":"for calling","start":0.96,"end":1.4399999,"sentiment":"positive","sentiment_score":0.5393586456775665}],"sentiment":"positive","sentiment_score":0.5393586456775665,"channel":0,"num_words":2,"start":0.96,"end":1.4399999},{"sentences":[{"text":"you 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Tanya.","start":67.04,"end":68.08,"sentiment":"neutral","sentiment_score":0.062006134539842606},{"text":"This is actually an extended and exemption as the we we normally give discount for six months.","start":68.08,"end":76.935,"sentiment":"neutral","sentiment_score":0.047616977682885},{"text":"However, on your account, a discount was given for a whole year, so we are making an exemption extension for a three month discount.","start":76.935,"end":85.835,"sentiment":"neutral","sentiment_score":0.03989150064686934}],"sentiment":"neutral","sentiment_score":0.04397434663287429,"channel":0,"num_words":43,"start":67.04,"end":85.835},{"sentences":[{"text":"No.","start":87.079994,"end":87.24,"sentiment":"negative","sentiment_score":-0.3980839252471924},{"text":"That's not what I want.","start":87.24,"end":88.619995,"sentiment":"negative","sentiment_score":-0.5290266096591949},{"text":"Okay?","start":88.92,"end":89.42,"sentiment":"neutral","sentiment_score":-0.31479376554489136},{"text":"That 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The agent, named Mary, informed Tanya that a discount was already exhausted and offered an extension for a three month discount. Tanya also asked about a credit and a possible return, and Mary assured her that she would check her account and call back."},"intents":{"segments":[{"text":"So we check further in your account and confirm that a long year discounted subscription was already exhausted.","start_word":77,"end_word":94,"intents":[{"intent":"Confirm subscription extension","confidence_score":0.067839116}]},{"text":"He said he will check my account. He talked to you guys and call me back. And then so could you please double check? And then I need I have two inquiry. One is the credit back for the June and July overpaid, and the second is just to revise the ongoing. Otherwise, yes, no points.","start_word":313,"end_word":368,"intents":[{"intent":"Resolve internet account issues","confidence_score":0.0000023053346}]},{"text":"a bill, and you also communicated with him last Monday. Last Correct? week. Last week. I I forgot it's a Monday or which day, but I'm pretty pretty sure because he called me. Yeah. He's Alright. pretty busy. Yeah. I'll again, take a look into this, and we'll give you update. Okay? Okay.","start_word":526,"end_word":578,"intents":[{"intent":"Provide bill update","confidence_score":0.044024747}]}]},"sentiments":{"segments":[{"text":"Thank you for Thank calling you for Airtel.","start_word":0,"end_word":7,"sentiment":"positive","sentiment_score":0.5175897479057312},{"text":"calling ERC. My name is Mary. May I have your name, Hi, please? Mary. This is Sonia. Sorry I missed your call. Yes, Tanya. I called you earlier about our call Yep. regarding your September invoice that you received. So let me let me just go back to your account. Hold on. Yep. How are you doing, by the way?","start_word":8,"end_word":67,"sentiment":"neutral","sentiment_score":0.07939885556697845},{"text":"I'm good. Thank you. That's good to hear.","start_word":68,"end_word":75,"sentiment":"positive","sentiment_score":0.4933034479618073},{"text":"Alright. So we check further in your account and confirm that a long year discounted subscription was already exhausted. So here's what we can offer for you. I know that you're still expecting for a discounted invoice. So what we came up was, as an exemption, still give you an extension for a discounted invoice. So this is going to be a same invoice for $65.56 Yep. for three months. So this will commence this month. So that would be gonna be the September, October, and November. How does that sound? Only three months? Yes, Tanya. This is actually an extended and exemption as the we we normally give discount for six months. 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And then I need I have two inquiry. One is the credit back for the June and July overpaid, and the second is just to revise the ongoing. Otherwise, yes, no points. Because I'm alone, like, basically, only one person to use this, and then I'm not gonna pay that much for the for the Internet. I could So just you're go to the, like, five g. It's even, you know, faster and cheaper. I'm sorry? I mean, I'm on my own. I'd rather do the five g. You know? It only cost me, like, $40 per month. But the thing is because of Dom and then that I'm using this Internet, I mean, I don't want to, you know, explain more. But, yeah, that's my two inquiries. Please double check and see if there's any solutions and stuff. Alright. And the discount was given because you're using the Internet alone. Is this the only reason that you were communicated with them? It's not just us. The deal is due. That's what happened before. That's what we talked about before. Okay. That's what we agreed with. 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