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you for calling ContentKeeper. Please select from the following options. For sales, press 1. For support, press 2. For marketing, press 3.\n\nFor accounts, press 4, or press 9 for a dial by name directory. To repeat these options, please press star. Invalid entry. Thank you for calling ContentKeeper. Please select from the following options.\n\nFor sales, press 1. For support, press 2. For marketing, press 3. For accounts, press 4, or press 9 for a dial by name directory. To repeat these options, please press star.\n\nNo one is available to take your call. Please leave a voice mail with a brief description of your request, and someone will contact you as soon as possible.","paragraphs":[{"sentences":[{"text":"Thank you for calling ContentKeeper.","start":1.1999999,"end":2.74,"sentiment":"positive","sentiment_score":0.437747722864151},{"text":"Please select from the following options.","start":3.36,"end":5.38,"sentiment":"neutral","sentiment_score":0.0674627994497617},{"text":"For sales, press 1.","start":5.92,"end":7.7799997,"sentiment":"neutral","sentiment_score":0.015083139296621084},{"text":"For support, press 2.","start":8.16,"end":10.179999,"sentiment":"neutral","sentiment_score":0.011142153292894363},{"text":"For marketing, press 3.","start":10.639999,"end":12.66,"sentiment":"neutral","sentiment_score":0.010240317089483142}],"sentiment":"neutral","sentiment_score":0.11910338477110086,"num_words":23,"start":1.1999999,"end":12.66},{"sentences":[{"text":"For accounts, press 4, or press 9 for a dial by name directory.","start":13.045,"end":17.385,"sentiment":"neutral","sentiment_score":0.014017434504169684},{"text":"To repeat these options, please press star.","start":17.845001,"end":20.345001,"sentiment":"neutral","sentiment_score":-0.0166350927736078},{"text":"Invalid entry.","start":23.685001,"end":24.825,"sentiment":"neutral","sentiment_score":-0.2226165533065796},{"text":"Thank you for calling ContentKeeper.","start":25.605,"end":27.145,"sentiment":"neutral","sentiment_score":0.1333394467830658},{"text":"Please select from the following options.","start":27.869999,"end":29.81,"sentiment":"neutral","sentiment_score":0.023133018985390663}],"sentiment":"neutral","sentiment_score":0.012910401222832275,"num_words":33,"start":13.045,"end":29.81},{"sentences":[{"text":"For sales, press 1.","start":30.349998,"end":32.129997,"sentiment":"neutral","sentiment_score":0.004088292364031076},{"text":"For support, press 2.","start":32.51,"end":34.61,"sentiment":"neutral","sentiment_score":0.0036414165515452623},{"text":"For marketing, press 3.","start":35.07,"end":37.09,"sentiment":"neutral","sentiment_score":0.0037760830018669367},{"text":"For accounts, press 4, or press 9 for a dial by name directory.","start":37.309998,"end":41.73,"sentiment":"neutral","sentiment_score":-0.004427976368998106},{"text":"To repeat these options, please press star.","start":42.265,"end":44.845,"sentiment":"neutral","sentiment_score":-0.015119333884545736}],"sentiment":"neutral","sentiment_score":-0.0036679956974694505,"num_words":32,"start":30.349998,"end":44.845},{"sentences":[{"text":"No one is available to take your call.","start":49.945,"end":52.125,"sentiment":"negative","sentiment_score":-0.6107307150959969},{"text":"Please leave a voice mail with a brief description of your request, and someone will contact you as soon as possible.","start":52.184998,"end":57.085,"sentiment":"neutral","sentiment_score":-0.24532452012811387}],"sentiment":"negative","sentiment_score":-0.34612622908477125,"num_words":29,"start":49.945,"end":57.085}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Thank you for calling ContentKeeper. Please select from the following options. For sales, press 1. For support, press 2. For marketing, press 3.\n\nFor accounts, press 4, or press 9 for a dial by name directory. To repeat these options, please press star. Invalid entry. Thank you for calling ContentKeeper. Please select from the following options.\n\nFor sales, press 1. For support, press 2. For marketing, press 3. For accounts, press 4, or press 9 for a dial by name directory. To repeat these options, please press star.\n\nNo one is available to take your call. Please leave a voice mail with a brief description of your request, and someone will contact you as soon as possible.","paragraphs":[{"sentences":[{"text":"Thank you for calling ContentKeeper.","start":1.1999999,"end":2.74,"sentiment":"positive","sentiment_score":0.437747722864151},{"text":"Please select from the following options.","start":3.36,"end":5.38,"sentiment":"neutral","sentiment_score":0.0674627994497617},{"text":"For sales, press 1.","start":5.92,"end":7.7799997,"sentiment":"neutral","sentiment_score":0.015083139296621084},{"text":"For support, press 2.","start":8.16,"end":10.179999,"sentiment":"neutral","sentiment_score":0.011142153292894363},{"text":"For marketing, press 3.","start":10.639999,"end":12.66,"sentiment":"neutral","sentiment_score":0.010240317089483142}],"sentiment":"neutral","sentiment_score":0.11910338477110086,"channel":1,"num_words":23,"start":1.1999999,"end":12.66},{"sentences":[{"text":"For accounts, press 4, or press 9 for a dial by name directory.","start":13.045,"end":17.385,"sentiment":"neutral","sentiment_score":0.014017434504169684},{"text":"To repeat these options, please press star.","start":17.845001,"end":20.345001,"sentiment":"neutral","sentiment_score":-0.0166350927736078},{"text":"Invalid entry.","start":23.685001,"end":24.825,"sentiment":"neutral","sentiment_score":-0.2226165533065796},{"text":"Thank you for calling ContentKeeper.","start":25.605,"end":27.145,"sentiment":"neutral","sentiment_score":0.1333394467830658},{"text":"Please select from the following options.","start":27.869999,"end":29.81,"sentiment":"neutral","sentiment_score":0.023133018985390663}],"sentiment":"neutral","sentiment_score":0.012910401222832275,"channel":1,"num_words":33,"start":13.045,"end":29.81},{"sentences":[{"text":"For sales, press 1.","start":30.349998,"end":32.129997,"sentiment":"neutral","sentiment_score":0.004088292364031076},{"text":"For support, press 2.","start":32.51,"end":34.61,"sentiment":"neutral","sentiment_score":0.0036414165515452623},{"text":"For marketing, press 3.","start":35.07,"end":37.09,"sentiment":"neutral","sentiment_score":0.0037760830018669367},{"text":"For accounts, press 4, or press 9 for a dial by name directory.","start":37.309998,"end":41.73,"sentiment":"neutral","sentiment_score":-0.004427976368998106},{"text":"To repeat these options, please press star.","start":42.265,"end":44.845,"sentiment":"neutral","sentiment_score":-0.015119333884545736}],"sentiment":"neutral","sentiment_score":-0.0036679956974694505,"channel":1,"num_words":32,"start":30.349998,"end":44.845},{"sentences":[{"text":"No one is available to take your call.","start":49.945,"end":52.125,"sentiment":"negative","sentiment_score":-0.6107307150959969},{"text":"Please leave a voice mail with a brief description of your request, and someone will contact you as soon as possible.","start":52.184998,"end":57.085,"sentiment":"neutral","sentiment_score":-0.24532452012811387}],"sentiment":"negative","sentiment_score":-0.34612622908477125,"channel":1,"num_words":29,"start":49.945,"end":57.085}]},"summary":{"result":"success","short":"The caller is trying to reach someone at content protection company ContentKeeper. They are given options to select from, including sales, support, marketing, accounts, or a directory. When they select an option, they are redirected to a voicemail stating that no one is available to take their call and someone will contact them soon."},"intents":{"segments":[{"text":"No one is available to take your call. Please leave a voice mail with a brief description of your request, and someone will contact you as soon as possible.","start_word":88,"end_word":116,"intents":[{"intent":"Direct callers effectively","confidence_score":0.008111444}]}]},"sentiments":{"segments":[{"text":"Thank you for calling ContentKeeper.","start_word":0,"end_word":4,"sentiment":"positive","sentiment_score":0.4600618779659271},{"text":"Please select from the following options. For sales, press 1. For support, press 2. For marketing, press 3. For accounts, press 4, or press 9 for a dial by name directory. To repeat these options, please press star. Invalid entry. Thank you for calling ContentKeeper. Please select from the following options. For sales, press 1. For support, press 2. For marketing, press 3. For accounts, press 4, or press 9 for a dial by name directory. To repeat these options, please press star.","start_word":5,"end_word":87,"sentiment":"neutral","sentiment_score":0.01013775635510683},{"text":"No one is available to take your call.","start_word":88,"end_word":95,"sentiment":"negative","sentiment_score":-0.6180761456489563},{"text":"Please leave a voice mail with a brief description of your request, and someone will contact you as soon as possible.","start_word":96,"end_word":116,"sentiment":"neutral","sentiment_score":-0.25364160537719727}],"average":{"sentiment":"neutral","sentiment_score":-0.04830154857119998}}}}