{"metadata":{"transaction_key":"deprecated","request_id":"01a0c26e-0a3e-7650-8dda-18f22b60c65c","sha256":"30e98532d739e9fc0d2d34fd2642ed2ba97f38cc26523eb0c6aa3c9f3ec205c7","created":"2026-09-21T05:26:27.753Z","duration":6.7679377,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":24,"output_tokens":24},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":24,"output_tokens":7}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"Your call is important to me. Sorry. I can't take your call right now. Please leave your name and","confidence":0.99902344,"words":[{"word":"your","start":0.88,"end":1.04,"confidence":0.6928711,"punctuated_word":"Your","sentiment":"neutral","sentiment_score":-0.12716715037822723},{"word":"call","start":1.04,"end":1.28,"confidence":0.99902344,"punctuated_word":"call","sentiment":"neutral","sentiment_score":-0.17891953885555267},{"word":"is","start":1.28,"end":1.52,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.22154371440410617},{"word":"important","start":1.52,"end":1.92,"confidence":1.0,"punctuated_word":"important","sentiment":"neutral","sentiment_score":-0.3178575038909912},{"word":"to","start":1.92,"end":2.08,"confidence":1.0,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.3540978729724884},{"word":"me","start":2.08,"end":2.58,"confidence":0.99902344,"punctuated_word":"me.","sentiment":"neutral","sentiment_score":-0.2899542450904846},{"word":"sorry","start":3.04,"end":3.1999998,"confidence":0.85253906,"punctuated_word":"Sorry.","sentiment":"negative","sentiment_score":-0.6453016400337219},{"word":"i","start":3.1999998,"end":3.28,"confidence":1.0,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.7739014029502869},{"word":"can't","start":3.28,"end":3.52,"confidence":1.0,"punctuated_word":"can't","sentiment":"negative","sentiment_score":-0.7713767290115356},{"word":"take","start":3.52,"end":3.6799998,"confidence":1.0,"punctuated_word":"take","sentiment":"negative","sentiment_score":-0.801750659942627},{"word":"your","start":3.6799998,"end":3.9199998,"confidence":0.99902344,"punctuated_word":"your","sentiment":"negative","sentiment_score":-0.7510239481925964},{"word":"call","start":3.9199998,"end":4.16,"confidence":0.9760742,"punctuated_word":"call","sentiment":"negative","sentiment_score":-0.6694298386573792},{"word":"right","start":4.16,"end":4.3199997,"confidence":1.0,"punctuated_word":"right","sentiment":"negative","sentiment_score":-0.6252656579017639},{"word":"now","start":4.3199997,"end":4.8199997,"confidence":0.9995117,"punctuated_word":"now.","sentiment":"negative","sentiment_score":-0.6205136775970459},{"word":"please","start":5.12,"end":5.6,"confidence":0.9951172,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":-0.2852756679058075},{"word":"leave","start":5.6,"end":5.8399997,"confidence":0.99121094,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":-0.2087150514125824},{"word":"your","start":5.8399997,"end":6.08,"confidence":0.9970703,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.16726228594779968},{"word":"name","start":6.08,"end":6.3199997,"confidence":0.99902344,"punctuated_word":"name","sentiment":"neutral","sentiment_score":-0.2080214023590088},{"word":"and","start":6.3199997,"end":6.7679377,"confidence":0.9614258,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.13408617675304413}],"paragraphs":{"transcript":"\nYour call is important to me. Sorry. I can't take your call right now. Please leave your name and","paragraphs":[{"sentences":[{"text":"Your call is important to me.","start":0.88,"end":2.58,"sentiment":"neutral","sentiment_score":-0.24825667093197504},{"text":"Sorry.","start":3.04,"end":3.1999998,"sentiment":"negative","sentiment_score":-0.6453016400337219},{"text":"I can't take your call right now.","start":3.1999998,"end":4.8199997,"sentiment":"negative","sentiment_score":-0.7161802734647479},{"text":"Please leave your name and","start":5.12,"end":6.7679377,"sentiment":"neutral","sentiment_score":-0.2006721168756485}],"sentiment":"negative","sentiment_score":-0.42902442969773946,"num_words":19,"start":0.88,"end":6.7679377}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Your call is important to me. Sorry. I can't take your call right now. Please leave your name and","paragraphs":[{"sentences":[{"text":"Your call is important to me.","start":0.88,"end":2.58,"sentiment":"neutral","sentiment_score":-0.24825667093197504},{"text":"Sorry.","start":3.04,"end":3.1999998,"sentiment":"negative","sentiment_score":-0.6453016400337219},{"text":"I can't take your call right now.","start":3.1999998,"end":4.8199997,"sentiment":"negative","sentiment_score":-0.7161802734647479},{"text":"Please leave your name and","start":5.12,"end":6.7679377,"sentiment":"neutral","sentiment_score":-0.2006721168756485}],"sentiment":"negative","sentiment_score":-0.42902442969773946,"channel":1,"num_words":19,"start":0.88,"end":6.7679377}]},"summary":{"result":"success","short":"Your call is important to me. Sorry. I can't take your call right now. Please leave your name and"},"intents":{"segments":[{"text":"Sorry.","start_word":6,"end_word":6,"intents":[{"intent":"Provide name and contact information","confidence_score":0.0009921822}]}]},"sentiments":{"segments":[{"text":"Your call is important to me.","start_word":0,"end_word":5,"sentiment":"neutral","sentiment_score":-0.25421348214149475},{"text":"Sorry. I can't take your call right now.","start_word":6,"end_word":13,"sentiment":"negative","sentiment_score":-0.7055944204330444},{"text":"Please leave your name and","start_word":14,"end_word":18,"sentiment":"neutral","sentiment_score":-0.22504957020282745}],"average":{"sentiment":"negative","sentiment_score":-0.4738280773162842}}}}