{"metadata":{"transaction_key":"deprecated","request_id":"019efc4d-aa5f-7b21-8bf8-6f4d4217d9ea","sha256":"b0f6b7be2be06a0cf6087b97b3329cbbf05f64f6ae310eb3e37a84e9b4aaee78","created":"2026-06-25T01:03:30.367Z","duration":104.90394,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":352,"output_tokens":65},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":407,"output_tokens":407},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":407,"output_tokens":5}},"results":{"channels":[{"alternatives":[{"transcript":"Hello. Good morning. TechnoWand. Hi, sir. This is Abby from TechnoWand. Who am I speaking? Oh, hi, sir. We wanted to reach out to you. By the way, we are from one from Springfield, Brisbane, and I believe we've spoken with you in the past. I have a note here, and the email asked me to reach out to you, and it shows that you're coming up for an IT review in the middle of this year. Not right now. Okay. No problem, sir. You don't want to somehow reevaluate with Daniel about it just to check some parts of it? No? I will let him call you. Alright. Alright. This phone number is the best one to call you? I don't know. No problem. Yeah. In your most available time, he will just leave a voice mail. Alright? Thank you. You take care. Cheers. Bye bye.","confidence":0.9995117,"words":[{"word":"hello","start":0.56,"end":1.06,"confidence":0.779541,"punctuated_word":"Hello.","sentiment":"neutral","sentiment_score":0.11199378222227097},{"word":"good","start":1.12,"end":1.36,"confidence":0.99609375,"punctuated_word":"Good","sentiment":"neutral","sentiment_score":0.3205487132072449},{"word":"morning","start":1.36,"end":1.86,"confidence":0.9975586,"punctuated_word":"morning.","sentiment":"neutral","sentiment_score":0.27338817715644836},{"word":"technowand","start":1.92,"end":2.42,"confidence":0.82714844,"punctuated_word":"TechnoWand.","sentiment":"neutral","sentiment_score":0.18375009298324585},{"word":"hi","start":6.0,"end":6.3199997,"confidence":0.99365234,"punctuated_word":"Hi,","sentiment":"neutral","sentiment_score":0.1294357180595398},{"word":"sir","start":6.3199997,"end":6.8199997,"confidence":1.0,"punctuated_word":"sir.","sentiment":"neutral","sentiment_score":0.12204965204000472},{"word":"this","start":6.96,"end":7.2,"confidence":0.640625,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.09305009990930556},{"word":"is","start":7.2,"end":7.3599997,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.08551156520843506},{"word":"abby","start":7.3599997,"end":7.68,"confidence":0.8144531,"punctuated_word":"Abby","sentiment":"neutral","sentiment_score":0.07823880016803741},{"word":"from","start":7.68,"end":8.0,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.08780263364315033},{"word":"technowand","start":8.0,"end":8.5,"confidence":0.99921876,"punctuated_word":"TechnoWand.","sentiment":"neutral","sentiment_score":0.07381996512413025},{"word":"who","start":8.72,"end":8.88,"confidence":1.0,"punctuated_word":"Who","sentiment":"neutral","sentiment_score":0.04423211887478829},{"word":"am","start":8.88,"end":9.04,"confidence":1.0,"punctuated_word":"am","sentiment":"neutral","sentiment_score":0.04938759282231331},{"word":"i","start":9.04,"end":9.2,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.04287411645054817},{"word":"speaking","start":9.2,"end":9.7,"confidence":0.99658203,"punctuated_word":"speaking?","sentiment":"neutral","sentiment_score":0.03804049640893936},{"word":"oh","start":12.865,"end":13.105,"confidence":0.9375,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.05239667743444443},{"word":"hi","start":13.105,"end":13.345,"confidence":0.9980469,"punctuated_word":"hi,","sentiment":"neutral","sentiment_score":0.08105862140655518},{"word":"sir","start":13.345,"end":13.745,"confidence":1.0,"punctuated_word":"sir.","sentiment":"neutral","sentiment_score":0.08260749280452728},{"word":"we","start":13.905,"end":14.1449995,"confidence":0.9980469,"punctuated_word":"We","sentiment":"neutral","sentiment_score":0.0898110419511795},{"word":"wanted","start":14.1449995,"end":14.385,"confidence":1.0,"punctuated_word":"wanted","sentiment":"neutral","sentiment_score":0.09413543343544006},{"word":"to","start":14.385,"end":14.545,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.09018128365278244},{"word":"reach","start":14.545,"end":14.785,"confidence":1.0,"punctuated_word":"reach","sentiment":"neutral","sentiment_score":0.10489413142204285},{"word":"out","start":14.785,"end":15.264999,"confidence":1.0,"punctuated_word":"out","sentiment":"neutral","sentiment_score":0.10602231323719025},{"word":"to","start":15.264999,"end":15.585,"confidence":0.56347656,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.10606387257575987},{"word":"you","start":15.585,"end":15.905,"confidence":0.9675293,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.113876074552536},{"word":"by","start":15.905,"end":16.145,"confidence":0.99902344,"punctuated_word":"By","sentiment":"neutral","sentiment_score":0.08140150457620621},{"word":"the","start":16.145,"end":16.225,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.05739511549472809},{"word":"way","start":16.225,"end":16.385,"confidence":0.9995117,"punctuated_word":"way,","sentiment":"neutral","sentiment_score":0.062094978988170624},{"word":"we","start":16.385,"end":16.545,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.06277173012495041},{"word":"are","start":16.545,"end":16.705,"confidence":1.0,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.05435582995414734},{"word":"from","start":16.705,"end":16.865,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.05170096829533577},{"word":"one","start":16.865,"end":17.365,"confidence":0.14147949,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.052928533405065536},{"word":"from","start":17.585,"end":17.904999,"confidence":0.93408203,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.05139695107936859},{"word":"springfield","start":17.904999,"end":18.404999,"confidence":0.98999023,"punctuated_word":"Springfield,","sentiment":"neutral","sentiment_score":0.060780204832553864},{"word":"brisbane","start":18.465,"end":18.965,"confidence":0.91845703,"punctuated_word":"Brisbane,","sentiment":"neutral","sentiment_score":0.0708857998251915},{"word":"and","start":19.505,"end":19.665,"confidence":0.99902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.04207822680473328},{"word":"i","start":19.665,"end":19.744999,"confidence":0.99316406,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.04614192247390747},{"word":"believe","start":19.744999,"end":20.064999,"confidence":1.0,"punctuated_word":"believe","sentiment":"neutral","sentiment_score":0.04091673344373703},{"word":"we've","start":20.064999,"end":20.305,"confidence":0.9975586,"punctuated_word":"we've","sentiment":"neutral","sentiment_score":0.05751369148492813},{"word":"spoken","start":20.305,"end":20.805,"confidence":1.0,"punctuated_word":"spoken","sentiment":"neutral","sentiment_score":0.06381898373365402},{"word":"with","start":21.105,"end":21.265,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.0724509134888649},{"word":"you","start":21.265,"end":21.585,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.0917271077632904},{"word":"in","start":21.585,"end":21.744999,"confidence":1.0,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.06937924772500992},{"word":"the","start":21.744999,"end":21.985,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.07394811511039734},{"word":"past","start":21.985,"end":22.465,"confidence":1.0,"punctuated_word":"past.","sentiment":"neutral","sentiment_score":0.07408662140369415},{"word":"i","start":22.465,"end":22.625,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.056679800152778625},{"word":"have","start":22.625,"end":22.865,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.0700112134218216},{"word":"a","start":22.865,"end":22.945,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.0763632208108902},{"word":"note","start":22.945,"end":23.265,"confidence":1.0,"punctuated_word":"note","sentiment":"neutral","sentiment_score":0.07080134749412537},{"word":"here","start":23.265,"end":23.744999,"confidence":0.8371582,"punctuated_word":"here,","sentiment":"neutral","sentiment_score":0.07372969388961792},{"word":"and","start":23.744999,"end":24.244999,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.04999454319477081},{"word":"the","start":24.465,"end":24.625,"confidence":0.88720703,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.06798295676708221},{"word":"email","start":24.625,"end":25.105,"confidence":0.99316406,"punctuated_word":"email","sentiment":"neutral","sentiment_score":0.07521381974220276},{"word":"asked","start":25.105,"end":25.345,"confidence":0.9980469,"punctuated_word":"asked","sentiment":"neutral","sentiment_score":0.053939588367938995},{"word":"me","start":25.345,"end":25.585,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.04513673484325409},{"word":"to","start":25.585,"end":25.904999,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.051115088164806366},{"word":"reach","start":25.904999,"end":26.145,"confidence":1.0,"punctuated_word":"reach","sentiment":"neutral","sentiment_score":0.055721282958984375},{"word":"out","start":26.145,"end":26.465,"confidence":1.0,"punctuated_word":"out","sentiment":"neutral","sentiment_score":0.0715446025133133},{"word":"to","start":26.465,"end":26.625,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.08915975689888},{"word":"you","start":26.625,"end":26.945,"confidence":0.8330078,"punctuated_word":"you,","sentiment":"neutral","sentiment_score":0.06835626065731049},{"word":"and","start":26.945,"end":27.105,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.07279186695814133},{"word":"it","start":27.105,"end":27.345,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.07824474573135376},{"word":"shows","start":27.345,"end":27.744999,"confidence":1.0,"punctuated_word":"shows","sentiment":"neutral","sentiment_score":0.01652127131819725},{"word":"that","start":27.744999,"end":28.23,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.031223034486174583},{"word":"you're","start":28.31,"end":28.55,"confidence":0.9995117,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":0.025819821283221245},{"word":"coming","start":28.55,"end":28.71,"confidence":1.0,"punctuated_word":"coming","sentiment":"neutral","sentiment_score":0.03023017570376396},{"word":"up","start":28.71,"end":29.109999,"confidence":1.0,"punctuated_word":"up","sentiment":"neutral","sentiment_score":0.032056812196969986},{"word":"for","start":29.109999,"end":29.51,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.016154654324054718},{"word":"an","start":29.51,"end":29.83,"confidence":1.0,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.023628268390893936},{"word":"it","start":29.83,"end":30.15,"confidence":1.0,"punctuated_word":"IT","sentiment":"neutral","sentiment_score":0.024961143732070923},{"word":"review","start":30.15,"end":30.65,"confidence":1.0,"punctuated_word":"review","sentiment":"neutral","sentiment_score":-0.01019483432173729},{"word":"in","start":31.67,"end":31.83,"confidence":0.99609375,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.005102179944515228},{"word":"the","start":31.83,"end":31.99,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.00511455163359642},{"word":"middle","start":31.99,"end":32.309998,"confidence":1.0,"punctuated_word":"middle","sentiment":"neutral","sentiment_score":0.009827990084886553},{"word":"of","start":32.309998,"end":32.47,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.035183679312467575},{"word":"this","start":32.47,"end":32.79,"confidence":0.95703125,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.022664200514554977},{"word":"year","start":32.79,"end":33.29,"confidence":0.7763672,"punctuated_word":"year.","sentiment":"neutral","sentiment_score":-0.02997490391135216},{"word":"not","start":47.835,"end":48.075,"confidence":0.5288086,"punctuated_word":"Not","sentiment":"neutral","sentiment_score":-0.12920691072940826},{"word":"right","start":48.075,"end":48.235,"confidence":0.9086914,"punctuated_word":"right","sentiment":"neutral","sentiment_score":-0.21270769834518433},{"word":"now","start":48.235,"end":48.735,"confidence":0.99902344,"punctuated_word":"now.","sentiment":"neutral","sentiment_score":-0.1908230185508728},{"word":"okay","start":55.54,"end":55.780003,"confidence":0.7998047,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.000736502930521965},{"word":"no","start":55.780003,"end":55.940002,"confidence":0.99609375,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.002410285174846649},{"word":"problem","start":55.940002,"end":56.190002,"confidence":1.0,"punctuated_word":"problem,","sentiment":"neutral","sentiment_score":0.013935398310422896},{"word":"sir","start":56.190002,"end":56.690002,"confidence":0.9995117,"punctuated_word":"sir.","sentiment":"neutral","sentiment_score":0.028574757277965546},{"word":"you","start":68.155,"end":68.395,"confidence":0.7084961,"punctuated_word":"You","sentiment":"neutral","sentiment_score":-0.10704240202903748},{"word":"don't","start":68.395,"end":68.635,"confidence":1.0,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.12441456317901611},{"word":"want","start":68.635,"end":68.795,"confidence":1.0,"punctuated_word":"want","sentiment":"neutral","sentiment_score":-0.14801256358623505},{"word":"to","start":68.795,"end":69.115,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.15310972929000854},{"word":"somehow","start":69.115,"end":69.595,"confidence":0.9980469,"punctuated_word":"somehow","sentiment":"neutral","sentiment_score":-0.191209077835083},{"word":"reevaluate","start":69.595,"end":70.095,"confidence":0.9189453,"punctuated_word":"reevaluate","sentiment":"neutral","sentiment_score":-0.13398592174053192},{"word":"with","start":73.275,"end":73.515,"confidence":0.99316406,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.16033443808555603},{"word":"daniel","start":73.515,"end":74.015,"confidence":0.96875,"punctuated_word":"Daniel","sentiment":"neutral","sentiment_score":-0.07311762869358063},{"word":"about","start":74.235,"end":74.475,"confidence":1.0,"punctuated_word":"about","sentiment":"neutral","sentiment_score":-0.09451867640018465},{"word":"it","start":74.475,"end":74.795,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.05901063606142998},{"word":"just","start":74.795,"end":75.034996,"confidence":0.82177734,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.06558981537818909},{"word":"to","start":75.034996,"end":75.195,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.07103748619556427},{"word":"check","start":75.195,"end":75.675,"confidence":0.9980469,"punctuated_word":"check","sentiment":"neutral","sentiment_score":-0.05680463463068008},{"word":"some","start":75.675,"end":76.155,"confidence":0.9970703,"punctuated_word":"some","sentiment":"neutral","sentiment_score":-0.07772176712751389},{"word":"parts","start":76.155,"end":76.475,"confidence":0.9838867,"punctuated_word":"parts","sentiment":"neutral","sentiment_score":-0.08601627498865128},{"word":"of","start":76.475,"end":76.715,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.08676379919052124},{"word":"it","start":76.715,"end":77.215,"confidence":0.84399414,"punctuated_word":"it?","sentiment":"neutral","sentiment_score":-0.08731458336114883},{"word":"no","start":77.435,"end":77.935,"confidence":0.9328613,"punctuated_word":"No?","sentiment":"neutral","sentiment_score":-0.07891073077917099},{"word":"i","start":80.555,"end":80.715,"confidence":0.9873047,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.0021744780242443085},{"word":"will","start":80.715,"end":80.875,"confidence":0.99902344,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.003479614853858948},{"word":"let","start":80.875,"end":81.115,"confidence":1.0,"punctuated_word":"let","sentiment":"neutral","sentiment_score":0.0170847587287426},{"word":"him","start":81.115,"end":81.435,"confidence":1.0,"punctuated_word":"him","sentiment":"neutral","sentiment_score":0.015794195234775543},{"word":"call","start":81.435,"end":81.675,"confidence":1.0,"punctuated_word":"call","sentiment":"neutral","sentiment_score":0.02006804198026657},{"word":"you","start":81.675,"end":82.175,"confidence":0.99902344,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.023361779749393463},{"word":"alright","start":84.71,"end":85.19,"confidence":0.9802246,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.046371228992938995},{"word":"alright","start":85.19,"end":85.69,"confidence":0.9550781,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.056462086737155914},{"word":"this","start":85.99,"end":86.31,"confidence":0.7519531,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.054615750908851624},{"word":"phone","start":86.31,"end":86.63,"confidence":1.0,"punctuated_word":"phone","sentiment":"neutral","sentiment_score":0.04101784899830818},{"word":"number","start":86.63,"end":86.95,"confidence":1.0,"punctuated_word":"number","sentiment":"neutral","sentiment_score":0.0350801944732666},{"word":"is","start":86.95,"end":87.19,"confidence":0.99609375,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.05262786149978638},{"word":"the","start":87.19,"end":87.35,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.04074326902627945},{"word":"best","start":87.35,"end":87.59,"confidence":1.0,"punctuated_word":"best","sentiment":"neutral","sentiment_score":0.038937825709581375},{"word":"one","start":87.59,"end":88.09,"confidence":1.0,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.03859307244420051},{"word":"to","start":88.55,"end":88.71,"confidence":0.99316406,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.04859228804707527},{"word":"call","start":88.71,"end":88.95,"confidence":1.0,"punctuated_word":"call","sentiment":"neutral","sentiment_score":0.029968950897455215},{"word":"you","start":88.95,"end":89.45,"confidence":0.7980957,"punctuated_word":"you?","sentiment":"neutral","sentiment_score":0.03645841032266617},{"word":"i","start":92.39,"end":92.55,"confidence":0.64746094,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.07870917022228241},{"word":"don't","start":92.55,"end":92.71,"confidence":0.9785156,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.0659136027097702},{"word":"know","start":92.71,"end":92.87,"confidence":0.7512207,"punctuated_word":"know.","sentiment":"neutral","sentiment_score":-0.05082280188798904},{"word":"no","start":92.87,"end":92.95,"confidence":0.5385742,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.016109462827444077},{"word":"problem","start":92.95,"end":93.45,"confidence":0.99658203,"punctuated_word":"problem.","sentiment":"neutral","sentiment_score":0.04040619730949402},{"word":"yeah","start":94.74893,"end":94.98894,"confidence":0.9421387,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.03366972878575325},{"word":"in","start":94.98894,"end":95.30894,"confidence":0.95166016,"punctuated_word":"In","sentiment":"neutral","sentiment_score":0.026171866804361343},{"word":"your","start":95.30894,"end":95.548935,"confidence":0.99902344,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.041656456887722015},{"word":"most","start":95.548935,"end":95.868935,"confidence":1.0,"punctuated_word":"most","sentiment":"neutral","sentiment_score":0.03211217373609543},{"word":"available","start":95.868935,"end":96.368935,"confidence":1.0,"punctuated_word":"available","sentiment":"neutral","sentiment_score":0.04073696956038475},{"word":"time","start":96.42893,"end":96.908936,"confidence":0.9946289,"punctuated_word":"time,","sentiment":"neutral","sentiment_score":0.046127334237098694},{"word":"he","start":96.908936,"end":97.14893,"confidence":0.7973633,"punctuated_word":"he","sentiment":"neutral","sentiment_score":0.055818114429712296},{"word":"will","start":97.14893,"end":97.30894,"confidence":0.99902344,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.03679518401622772},{"word":"just","start":97.30894,"end":97.548935,"confidence":0.99902344,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.04378364235162735},{"word":"leave","start":97.548935,"end":97.868935,"confidence":1.0,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":0.023830601945519447},{"word":"a","start":97.868935,"end":98.10893,"confidence":0.9941406,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.028227519243955612},{"word":"voice","start":98.10893,"end":98.508934,"confidence":0.9550781,"punctuated_word":"voice","sentiment":"neutral","sentiment_score":0.03445086255669594},{"word":"mail","start":98.508934,"end":99.008934,"confidence":1.0,"punctuated_word":"mail.","sentiment":"neutral","sentiment_score":0.029502850025892258},{"word":"alright","start":99.228935,"end":99.728935,"confidence":0.98999023,"punctuated_word":"Alright?","sentiment":"neutral","sentiment_score":0.06192086264491081},{"word":"thank","start":100.188934,"end":100.42893,"confidence":0.9951172,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.3861709535121918},{"word":"you","start":100.42893,"end":100.82893,"confidence":1.0,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.44082963466644287},{"word":"you","start":100.82893,"end":101.06893,"confidence":1.0,"punctuated_word":"You","sentiment":"positive","sentiment_score":0.39244943857192993},{"word":"take","start":101.06893,"end":101.30894,"confidence":1.0,"punctuated_word":"take","sentiment":"positive","sentiment_score":0.4332253336906433},{"word":"care","start":101.30894,"end":101.80894,"confidence":1.0,"punctuated_word":"care.","sentiment":"positive","sentiment_score":0.3997366428375244},{"word":"cheers","start":101.94894,"end":102.44894,"confidence":1.0,"punctuated_word":"Cheers.","sentiment":"positive","sentiment_score":0.4148163199424744},{"word":"bye","start":102.508934,"end":102.74893,"confidence":1.0,"punctuated_word":"Bye","sentiment":"neutral","sentiment_score":0.24073705077171328},{"word":"bye","start":102.74893,"end":103.24893,"confidence":0.9995117,"punctuated_word":"bye.","sentiment":"neutral","sentiment_score":0.16277799010276794}],"paragraphs":{"transcript":"\nHello. Good morning. TechnoWand. Hi, sir. This is Abby from TechnoWand.\n\nWho am I speaking? Oh, hi, sir. We wanted to reach out to you. By the way, we are from one from Springfield, Brisbane, and I believe we've spoken with you in the past. I have a note here, and the email asked me to reach out to you, and it shows that you're coming up for an IT review in the middle of this year.\n\nNot right now. Okay. No problem, sir. You don't want to somehow reevaluate with Daniel about it just to check some parts of it? No?\n\nI will let him call you. Alright. Alright. This phone number is the best one to call you? I don't know.\n\nNo problem. Yeah. In your most available time, he will just leave a voice mail. Alright? Thank you.\n\nYou take care. Cheers. Bye bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":0.56,"end":1.06,"sentiment":"neutral","sentiment_score":0.11199378222227097},{"text":"Good morning.","start":1.12,"end":1.86,"sentiment":"neutral","sentiment_score":0.2969684451818466},{"text":"TechnoWand.","start":1.92,"end":2.42,"sentiment":"neutral","sentiment_score":0.18375009298324585},{"text":"Hi, sir.","start":6.0,"end":6.8199997,"sentiment":"neutral","sentiment_score":0.12574268504977226},{"text":"This is Abby from TechnoWand.","start":6.96,"end":8.5,"sentiment":"neutral","sentiment_score":0.08368461281061172}],"sentiment":"neutral","sentiment_score":0.14178083633834665,"num_words":11,"start":0.56,"end":8.5},{"sentences":[{"text":"Who am I speaking?","start":8.72,"end":9.7,"sentiment":"neutral","sentiment_score":0.04363358113914728},{"text":"Oh, hi, sir.","start":12.865,"end":13.745,"sentiment":"neutral","sentiment_score":0.07202093054850896},{"text":"We wanted to reach out to you.","start":13.905,"end":15.905,"sentiment":"neutral","sentiment_score":0.10071202154670443},{"text":"By the way, we are from one from Springfield, Brisbane, and I believe we've spoken with you in the past.","start":15.905,"end":22.465,"sentiment":"neutral","sentiment_score":0.06188865900039673},{"text":"I have a note here, and the email asked me to reach out to you, and it shows that you're coming up for an IT review in the middle of this year.","start":22.465,"end":33.29,"sentiment":"neutral","sentiment_score":0.03872513899113983}],"sentiment":"neutral","sentiment_score":0.054129680223537216,"num_words":66,"start":8.72,"end":33.29},{"sentences":[{"text":"Not right now.","start":47.835,"end":48.735,"sentiment":"neutral","sentiment_score":-0.17757920920848846},{"text":"Okay.","start":55.54,"end":55.780003,"sentiment":"neutral","sentiment_score":-0.000736502930521965},{"text":"No problem, sir.","start":55.780003,"end":56.690002,"sentiment":"neutral","sentiment_score":0.014973480254411697},{"text":"You don't want to somehow reevaluate with Daniel about it just to check some parts of it?","start":68.155,"end":77.215,"sentiment":"neutral","sentiment_score":-0.10447082339840777},{"text":"No?","start":77.435,"end":77.935,"sentiment":"neutral","sentiment_score":-0.07891073077917099}],"sentiment":"neutral","sentiment_score":-0.09373873673379421,"num_words":25,"start":47.835,"end":77.935},{"sentences":[{"text":"I will let him call you.","start":80.555,"end":82.175,"sentiment":"neutral","sentiment_score":0.012935652087132135},{"text":"Alright.","start":84.71,"end":85.19,"sentiment":"neutral","sentiment_score":0.046371228992938995},{"text":"Alright.","start":85.19,"end":85.69,"sentiment":"neutral","sentiment_score":0.056462086737155914},{"text":"This phone number is the best one to call you?","start":85.99,"end":89.45,"sentiment":"neutral","sentiment_score":0.04166354723274708},{"text":"I don't know.","start":92.39,"end":92.87,"sentiment":"neutral","sentiment_score":-0.06514852494001389}],"sentiment":"neutral","sentiment_score":0.019125577417157945,"num_words":21,"start":80.555,"end":92.87},{"sentences":[{"text":"No problem.","start":92.87,"end":93.45,"sentiment":"neutral","sentiment_score":0.028257830068469048},{"text":"Yeah.","start":94.74893,"end":94.98894,"sentiment":"neutral","sentiment_score":0.03366972878575325},{"text":"In your most available time, he will just leave a voice mail.","start":94.98894,"end":99.008934,"sentiment":"neutral","sentiment_score":0.036601131316274405},{"text":"Alright?","start":99.228935,"end":99.728935,"sentiment":"neutral","sentiment_score":0.06192086264491081},{"text":"Thank you.","start":100.188934,"end":100.82893,"sentiment":"positive","sentiment_score":0.4135002940893173}],"sentiment":"neutral","sentiment_score":0.07879557864119609,"num_words":18,"start":92.87,"end":100.82893},{"sentences":[{"text":"You take care.","start":100.82893,"end":101.80894,"sentiment":"positive","sentiment_score":0.40847047170003253},{"text":"Cheers.","start":101.94894,"end":102.44894,"sentiment":"positive","sentiment_score":0.4148163199424744},{"text":"Bye bye.","start":102.508934,"end":103.24893,"sentiment":"neutral","sentiment_score":0.2017575204372406}],"sentiment":"positive","sentiment_score":0.34062379598617554,"num_words":6,"start":100.82893,"end":103.24893}]}}]},{"alternatives":[{"transcript":"K. Hi. How are you doing? Cameron. Yeah. Yeah. Not at the moment, to be honest. Yeah. We're changing a lot of stuff. We're just kinda streamlining the business and everything at the moment. So, yeah, what I'll do I'll go your details anyway. I'll give you a call if we if we're going down that path and we're going to explore. We've taken a lot of that IT in house, and we're we're we do a lot of cloud based stuff now. So, you know, we don't need the kind of managed services that we used to have, I guess. Yeah. Okay. Yeah. I'm about to go into a meeting. So I'm yeah. Yeah. All good. Yeah. Okay. Alright. Thank you. Thank you.","confidence":0.99658203,"words":[{"word":"k","start":1.68,"end":2.1799998,"confidence":0.78808594,"punctuated_word":"K.","sentiment":"neutral","sentiment_score":0.12768307328224182},{"word":"hi","start":4.08,"end":4.3199997,"confidence":0.9909668,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.23861902952194217},{"word":"how","start":4.3199997,"end":4.3999996,"confidence":0.99902344,"punctuated_word":"How","sentiment":"neutral","sentiment_score":0.30469420552253723},{"word":"are","start":4.3999996,"end":4.48,"confidence":0.7597656,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.2656104862689972},{"word":"you","start":4.48,"end":4.56,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.24798476696014404},{"word":"doing","start":4.56,"end":5.06,"confidence":0.85913086,"punctuated_word":"doing?","sentiment":"neutral","sentiment_score":0.2575508654117584},{"word":"cameron","start":10.8,"end":11.3,"confidence":0.5690918,"punctuated_word":"Cameron.","sentiment":"neutral","sentiment_score":0.025751309469342232},{"word":"yeah","start":32.06,"end":32.56,"confidence":0.9970703,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.023651357740163803},{"word":"yeah","start":34.22,"end":34.54,"confidence":0.92626953,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.056789807975292206},{"word":"not","start":34.54,"end":34.86,"confidence":0.99316406,"punctuated_word":"Not","sentiment":"neutral","sentiment_score":-0.18192824721336365},{"word":"at","start":34.86,"end":35.1,"confidence":0.99902344,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.20366178452968595},{"word":"the","start":35.1,"end":35.260002,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.16841471195220947},{"word":"moment","start":35.260002,"end":35.760002,"confidence":0.9345703,"punctuated_word":"moment,","sentiment":"neutral","sentiment_score":-0.22729845345020297},{"word":"to","start":36.3,"end":36.46,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.2642264664173126},{"word":"be","start":36.46,"end":36.620003,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.22308841347694397},{"word":"honest","start":36.620003,"end":37.120003,"confidence":0.99902344,"punctuated_word":"honest.","sentiment":"neutral","sentiment_score":-0.2540750205516815},{"word":"yeah","start":38.3,"end":38.8,"confidence":0.98583984,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.1574297845363617},{"word":"we're","start":40.3,"end":40.54,"confidence":0.97094727,"punctuated_word":"We're","sentiment":"neutral","sentiment_score":-0.16106170415878296},{"word":"changing","start":40.54,"end":41.02,"confidence":0.9970703,"punctuated_word":"changing","sentiment":"neutral","sentiment_score":-0.1569853574037552},{"word":"a","start":41.02,"end":41.1,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.14241592586040497},{"word":"lot","start":41.1,"end":41.260002,"confidence":1.0,"punctuated_word":"lot","sentiment":"neutral","sentiment_score":-0.13195405900478363},{"word":"of","start":41.260002,"end":41.42,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.1497775763273239},{"word":"stuff","start":41.42,"end":41.835,"confidence":0.99560547,"punctuated_word":"stuff.","sentiment":"neutral","sentiment_score":-0.15871179103851318},{"word":"we're","start":42.315,"end":42.555,"confidence":0.9941406,"punctuated_word":"We're","sentiment":"neutral","sentiment_score":-0.1220608577132225},{"word":"just","start":42.555,"end":42.795,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.14258883893489838},{"word":"kinda","start":42.795,"end":43.195,"confidence":0.63427734,"punctuated_word":"kinda","sentiment":"neutral","sentiment_score":-0.11806846410036088},{"word":"streamlining","start":43.195,"end":43.695,"confidence":1.0,"punctuated_word":"streamlining","sentiment":"neutral","sentiment_score":-0.0630301833152771},{"word":"the","start":43.754997,"end":43.915,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.1347675919532776},{"word":"business","start":43.915,"end":44.315,"confidence":1.0,"punctuated_word":"business","sentiment":"neutral","sentiment_score":-0.0886593833565712},{"word":"and","start":44.315,"end":44.475,"confidence":0.99902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.16269855201244354},{"word":"everything","start":44.475,"end":44.875,"confidence":1.0,"punctuated_word":"everything","sentiment":"neutral","sentiment_score":-0.13016046583652496},{"word":"at","start":44.875,"end":44.954998,"confidence":1.0,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.18413174152374268},{"word":"the","start":44.954998,"end":45.114998,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.1637183278799057},{"word":"moment","start":45.114998,"end":45.594997,"confidence":0.92749023,"punctuated_word":"moment.","sentiment":"neutral","sentiment_score":-0.14053687453269958},{"word":"so","start":45.594997,"end":45.835,"confidence":0.7475586,"punctuated_word":"So,","sentiment":"neutral","sentiment_score":-0.05328374728560448},{"word":"yeah","start":45.835,"end":46.335,"confidence":0.98339844,"punctuated_word":"yeah,","sentiment":"neutral","sentiment_score":-0.0555068664252758},{"word":"what","start":47.355,"end":47.594997,"confidence":0.98095703,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.06515074521303177},{"word":"i'll","start":47.594997,"end":47.754997,"confidence":1.0,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.05702506005764008},{"word":"do","start":47.754997,"end":47.915,"confidence":1.0,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.0761033296585083},{"word":"i'll","start":47.995,"end":48.155,"confidence":0.9108887,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.19467554986476895},{"word":"go","start":48.155,"end":48.315,"confidence":0.49951172,"punctuated_word":"go","sentiment":"neutral","sentiment_score":-0.14671996235847473},{"word":"your","start":48.315,"end":48.555,"confidence":0.88671875,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.1182003617286682},{"word":"details","start":48.555,"end":49.055,"confidence":1.0,"punctuated_word":"details","sentiment":"neutral","sentiment_score":-0.08376099169254303},{"word":"anyway","start":49.114998,"end":49.515,"confidence":0.9223633,"punctuated_word":"anyway.","sentiment":"neutral","sentiment_score":-0.08665897697210312},{"word":"i'll","start":49.515,"end":49.754997,"confidence":1.0,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.019958727061748505},{"word":"give","start":49.754997,"end":49.915,"confidence":1.0,"punctuated_word":"give","sentiment":"neutral","sentiment_score":-0.021524131298065186},{"word":"you","start":49.915,"end":50.074997,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.0009262934327125548},{"word":"a","start":50.074997,"end":50.235,"confidence":0.9980469,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.004049388691782951},{"word":"call","start":50.235,"end":50.635,"confidence":1.0,"punctuated_word":"call","sentiment":"neutral","sentiment_score":0.005257297307252884},{"word":"if","start":50.635,"end":50.875,"confidence":0.98291016,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.004338357597589493},{"word":"we","start":50.875,"end":51.195,"confidence":0.99902344,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.02447078377008438},{"word":"if","start":51.274998,"end":51.515,"confidence":0.9716797,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.015134962275624275},{"word":"we're","start":51.515,"end":51.675,"confidence":1.0,"punctuated_word":"we're","sentiment":"neutral","sentiment_score":-0.025749554857611656},{"word":"going","start":51.675,"end":51.995,"confidence":1.0,"punctuated_word":"going","sentiment":"neutral","sentiment_score":-0.01240796595811844},{"word":"down","start":51.995,"end":52.155,"confidence":0.99902344,"punctuated_word":"down","sentiment":"neutral","sentiment_score":0.044866882264614105},{"word":"that","start":52.155,"end":52.394997,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.06796368956565857},{"word":"path","start":52.394997,"end":52.635,"confidence":0.99902344,"punctuated_word":"path","sentiment":"neutral","sentiment_score":-0.025178685784339905},{"word":"and","start":52.635,"end":52.795,"confidence":0.84277344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.02951846271753311},{"word":"we're","start":52.795,"end":52.954998,"confidence":0.99658203,"punctuated_word":"we're","sentiment":"neutral","sentiment_score":-0.03690418601036072},{"word":"going","start":52.954998,"end":53.274998,"confidence":0.84228516,"punctuated_word":"going","sentiment":"neutral","sentiment_score":-0.022378824651241302},{"word":"to","start":53.274998,"end":53.515,"confidence":0.9863281,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.02484573796391487},{"word":"explore","start":53.515,"end":54.0,"confidence":0.91503906,"punctuated_word":"explore.","sentiment":"neutral","sentiment_score":-0.05168754979968071},{"word":"we've","start":56.32,"end":56.64,"confidence":0.9736328,"punctuated_word":"We've","sentiment":"neutral","sentiment_score":-0.02504059299826622},{"word":"taken","start":56.64,"end":56.96,"confidence":1.0,"punctuated_word":"taken","sentiment":"neutral","sentiment_score":-0.01953229308128357},{"word":"a","start":56.96,"end":57.12,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.015575598925352097},{"word":"lot","start":57.12,"end":57.28,"confidence":1.0,"punctuated_word":"lot","sentiment":"neutral","sentiment_score":-0.015609405934810638},{"word":"of","start":57.28,"end":57.36,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.014259643852710724},{"word":"that","start":57.36,"end":57.68,"confidence":0.99902344,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.0142122283577919},{"word":"it","start":57.68,"end":58.18,"confidence":0.99609375,"punctuated_word":"IT","sentiment":"neutral","sentiment_score":0.004628531634807587},{"word":"in","start":58.239998,"end":58.48,"confidence":1.0,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.014496959745883942},{"word":"house","start":58.48,"end":58.72,"confidence":0.7836914,"punctuated_word":"house,","sentiment":"neutral","sentiment_score":0.0032857265323400497},{"word":"and","start":58.72,"end":58.88,"confidence":0.9560547,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.035859785974025726},{"word":"we're","start":58.88,"end":59.28,"confidence":0.967041,"punctuated_word":"we're","sentiment":"neutral","sentiment_score":-0.043992072343826294},{"word":"we're","start":59.28,"end":59.44,"confidence":0.7836914,"punctuated_word":"we're","sentiment":"neutral","sentiment_score":-0.05211816728115082},{"word":"we","start":59.52,"end":59.6,"confidence":0.9970703,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.0506894588470459},{"word":"do","start":59.6,"end":59.84,"confidence":0.9951172,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.04699801653623581},{"word":"a","start":59.84,"end":59.92,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.041467368602752686},{"word":"lot","start":59.92,"end":60.08,"confidence":1.0,"punctuated_word":"lot","sentiment":"neutral","sentiment_score":-0.04570654034614563},{"word":"of","start":60.08,"end":60.239998,"confidence":0.9980469,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.05041849613189697},{"word":"cloud","start":60.239998,"end":60.56,"confidence":0.97998047,"punctuated_word":"cloud","sentiment":"neutral","sentiment_score":-0.02929028868675232},{"word":"based","start":60.56,"end":60.8,"confidence":0.9980469,"punctuated_word":"based","sentiment":"neutral","sentiment_score":-0.031623613089323044},{"word":"stuff","start":60.8,"end":61.12,"confidence":0.9980469,"punctuated_word":"stuff","sentiment":"neutral","sentiment_score":-0.04067690670490265},{"word":"now","start":61.12,"end":61.36,"confidence":0.84106445,"punctuated_word":"now.","sentiment":"neutral","sentiment_score":-0.054398275911808014},{"word":"so","start":61.36,"end":61.76,"confidence":0.9555664,"punctuated_word":"So,","sentiment":"neutral","sentiment_score":-0.05867528542876243},{"word":"you","start":61.76,"end":61.92,"confidence":0.9970703,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.08186300098896027},{"word":"know","start":61.92,"end":62.16,"confidence":0.9995117,"punctuated_word":"know,","sentiment":"neutral","sentiment_score":-0.09239475429058076},{"word":"we","start":62.16,"end":62.239998,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.08491955697536469},{"word":"don't","start":62.239998,"end":62.739998,"confidence":1.0,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.12155412882566452},{"word":"need","start":63.2,"end":63.44,"confidence":1.0,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.1402052491903305},{"word":"the","start":63.44,"end":63.6,"confidence":0.7993164,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.14266720414161682},{"word":"kind","start":63.6,"end":63.84,"confidence":0.9760742,"punctuated_word":"kind","sentiment":"neutral","sentiment_score":-0.11261288821697236},{"word":"of","start":63.84,"end":64.0,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.16558007895946503},{"word":"managed","start":64.0,"end":64.4,"confidence":0.8647461,"punctuated_word":"managed","sentiment":"neutral","sentiment_score":-0.12595264613628387},{"word":"services","start":64.4,"end":64.9,"confidence":1.0,"punctuated_word":"services","sentiment":"neutral","sentiment_score":-0.10384374856948853},{"word":"that","start":65.04,"end":65.2,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.154349684715271},{"word":"we","start":65.2,"end":65.36,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.10379163920879364},{"word":"used","start":65.36,"end":65.6,"confidence":0.98828125,"punctuated_word":"used","sentiment":"neutral","sentiment_score":-0.09086255729198456},{"word":"to","start":65.6,"end":65.68,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.09728431701660156},{"word":"have","start":65.68,"end":66.18,"confidence":0.99316406,"punctuated_word":"have,","sentiment":"neutral","sentiment_score":-0.10321648418903352},{"word":"i","start":66.24,"end":66.4,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.08575354516506195},{"word":"guess","start":66.4,"end":66.9,"confidence":0.9946289,"punctuated_word":"guess.","sentiment":"neutral","sentiment_score":-0.09321459382772446},{"word":"yeah","start":77.765,"end":78.085,"confidence":0.93408203,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.03190609812736511},{"word":"okay","start":78.085,"end":78.585,"confidence":0.95458984,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.006137542426586151},{"word":"yeah","start":89.69,"end":90.090004,"confidence":0.9362793,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.006562290713191032},{"word":"i'm","start":90.090004,"end":90.33,"confidence":0.99658203,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.028387345373630524},{"word":"about","start":90.33,"end":90.57,"confidence":0.9980469,"punctuated_word":"about","sentiment":"neutral","sentiment_score":-0.031220631673932076},{"word":"to","start":90.57,"end":90.65,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.032498039305210114},{"word":"go","start":90.65,"end":91.05,"confidence":1.0,"punctuated_word":"go","sentiment":"neutral","sentiment_score":-0.03112819418311119},{"word":"into","start":91.05,"end":91.45,"confidence":0.99902344,"punctuated_word":"into","sentiment":"neutral","sentiment_score":-0.03629656136035919},{"word":"a","start":91.45,"end":91.95,"confidence":0.86865234,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.03163234144449234},{"word":"meeting","start":92.17,"end":92.67,"confidence":0.82910156,"punctuated_word":"meeting.","sentiment":"neutral","sentiment_score":-0.04242000728845596},{"word":"so","start":92.81,"end":93.13,"confidence":0.9921875,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.010570954531431198},{"word":"i'm","start":93.13,"end":93.29,"confidence":0.80688477,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.01757066324353218},{"word":"yeah","start":93.93,"end":94.43,"confidence":0.720459,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":0.03094935603439808},{"word":"yeah","start":95.130005,"end":95.61,"confidence":0.8654785,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.041226066648960114},{"word":"all","start":95.61,"end":95.93,"confidence":0.9873047,"punctuated_word":"All","sentiment":"neutral","sentiment_score":0.0533747673034668},{"word":"good","start":95.93,"end":96.43,"confidence":0.9980469,"punctuated_word":"good.","sentiment":"neutral","sentiment_score":0.08212465047836304},{"word":"yeah","start":98.768936,"end":99.088936,"confidence":0.8425293,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.04452420771121979},{"word":"okay","start":99.088936,"end":99.408936,"confidence":0.9770508,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.05332069844007492},{"word":"alright","start":99.408936,"end":99.80894,"confidence":0.7980957,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.1266518533229828},{"word":"thank","start":99.80894,"end":100.048935,"confidence":0.609375,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.31913676857948303},{"word":"you","start":100.048935,"end":100.20894,"confidence":0.9946289,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.2919292449951172},{"word":"thank","start":100.20894,"end":100.44894,"confidence":0.7866211,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.45948582887649536},{"word":"you","start":100.44894,"end":100.94894,"confidence":0.9975586,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.35889488458633423}],"paragraphs":{"transcript":"\nK. Hi. How are you doing? Cameron. Yeah.\n\nYeah. Not at the moment, to be honest. Yeah. We're changing a lot of stuff. We're just kinda streamlining the business and everything at the moment.\n\nSo, yeah, what I'll do I'll go your details anyway. I'll give you a call if we if we're going down that path and we're going to explore. We've taken a lot of that IT in house, and we're we're we do a lot of cloud based stuff now. So, you know, we don't need the kind of managed services that we used to have, I guess. Yeah.\n\nOkay. Yeah. I'm about to go into a meeting. So I'm yeah. Yeah.\n\nAll good. Yeah. Okay. Alright. Thank you.\n\nThank you.","paragraphs":[{"sentences":[{"text":"K.","start":1.68,"end":2.1799998,"sentiment":"neutral","sentiment_score":0.12768307328224182},{"text":"Hi.","start":4.08,"end":4.3199997,"sentiment":"neutral","sentiment_score":0.23861902952194217},{"text":"How are you doing?","start":4.3199997,"end":5.06,"sentiment":"neutral","sentiment_score":0.2689600810408592},{"text":"Cameron.","start":10.8,"end":11.3,"sentiment":"neutral","sentiment_score":0.025751309469342232},{"text":"Yeah.","start":32.06,"end":32.56,"sentiment":"neutral","sentiment_score":-0.023651357740163803}],"sentiment":"neutral","sentiment_score":0.1805302973370999,"num_words":8,"start":1.68,"end":32.56},{"sentences":[{"text":"Yeah.","start":34.22,"end":34.54,"sentiment":"neutral","sentiment_score":-0.056789807975292206},{"text":"Not at the moment, to be honest.","start":34.54,"end":37.120003,"sentiment":"neutral","sentiment_score":-0.21752758537020003},{"text":"Yeah.","start":38.3,"end":38.8,"sentiment":"neutral","sentiment_score":-0.1574297845363617},{"text":"We're changing a lot of stuff.","start":40.3,"end":41.835,"sentiment":"neutral","sentiment_score":-0.15015106896559396},{"text":"We're just kinda streamlining the business and everything at the moment.","start":42.315,"end":45.594997,"sentiment":"neutral","sentiment_score":-0.13185648010535675}],"sentiment":"neutral","sentiment_score":-0.15724001480982855,"num_words":26,"start":34.22,"end":45.594997},{"sentences":[{"text":"So, yeah, what I'll do I'll go your details anyway.","start":45.594997,"end":49.515,"sentiment":"neutral","sentiment_score":-0.09370855912566185},{"text":"I'll give you a call if we if we're going down that path and we're going to explore.","start":49.515,"end":54.0,"sentiment":"neutral","sentiment_score":-0.018717395659122203},{"text":"We've taken a lot of that IT in house, and we're we're we do a lot of cloud based stuff now.","start":56.32,"end":61.36,"sentiment":"neutral","sentiment_score":-0.03019292643737225},{"text":"So, you know, we don't need the kind of managed services that we used to have, I guess.","start":61.36,"end":66.9,"sentiment":"neutral","sentiment_score":-0.10881896461877558},{"text":"Yeah.","start":77.765,"end":78.085,"sentiment":"neutral","sentiment_score":-0.03190609812736511}],"sentiment":"neutral","sentiment_score":-0.057333788670161194,"num_words":68,"start":45.594997,"end":78.085},{"sentences":[{"text":"Okay.","start":78.085,"end":78.585,"sentiment":"neutral","sentiment_score":-0.006137542426586151},{"text":"Yeah.","start":89.69,"end":90.090004,"sentiment":"neutral","sentiment_score":-0.006562290713191032},{"text":"I'm about to go into a meeting.","start":90.090004,"end":92.67,"sentiment":"neutral","sentiment_score":-0.033369017232741625},{"text":"So I'm yeah.","start":92.81,"end":94.43,"sentiment":"neutral","sentiment_score":0.012649688248833021},{"text":"Yeah.","start":95.130005,"end":95.61,"sentiment":"neutral","sentiment_score":0.041226066648960114}],"sentiment":"neutral","sentiment_score":-0.01285444787488534,"num_words":13,"start":78.085,"end":95.61},{"sentences":[{"text":"All good.","start":95.61,"end":96.43,"sentiment":"neutral","sentiment_score":0.06774970889091492},{"text":"Yeah.","start":98.768936,"end":99.088936,"sentiment":"neutral","sentiment_score":0.04452420771121979},{"text":"Okay.","start":99.088936,"end":99.408936,"sentiment":"neutral","sentiment_score":0.05332069844007492},{"text":"Alright.","start":99.408936,"end":99.80894,"sentiment":"neutral","sentiment_score":0.1266518533229828},{"text":"Thank you.","start":99.80894,"end":100.20894,"sentiment":"neutral","sentiment_score":0.3055330067873001}],"sentiment":"neutral","sentiment_score":0.1387231701186725,"num_words":7,"start":95.61,"end":100.20894},{"sentences":[{"text":"Thank you.","start":100.20894,"end":100.94894,"sentiment":"positive","sentiment_score":0.4091903567314148}],"sentiment":"positive","sentiment_score":0.4091903567314148,"num_words":2,"start":100.20894,"end":100.94894}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. Good morning.\n\nChannel 1: K.\n\nChannel 0: TechnoWand.\n\nChannel 1: Hi. How are you doing?\n\nChannel 0: Hi, sir. This is Abby from TechnoWand. Who am I speaking?\n\nChannel 1: Cameron.\n\nChannel 0: Oh, hi, sir. We wanted to reach out to you. By the way, we are from one from Springfield, Brisbane, and I believe we've spoken with you in the past. I have a note here, and the email asked me to reach out to you, and it shows that you're coming up for an IT review in the middle\n\nChannel 1: Yeah.\n\nChannel 0: of this year.\n\nChannel 1: Yeah. Not at the moment, to be honest. Yeah. We're changing a lot of stuff. We're just kinda streamlining the business and everything at the moment.\n\nSo, yeah, what I'll do\n\nChannel 0: Not\n\nChannel 1: I'll\n\nChannel 0: right\n\nChannel 1: go\n\nChannel 0: now.\n\nChannel 1: your details anyway. I'll give you a call if we if we're going down that path and we're going to explore.\n\nChannel 0: Okay. No problem, sir.\n\nChannel 1: We've taken a lot of that IT in house, and we're we're we do a lot of cloud based stuff now. So, you know, we don't need the kind of managed services that we used to have, I guess.\n\nChannel 0: You don't want to somehow reevaluate with Daniel about it just to check some parts of it? No?\n\nChannel 1: Yeah. Okay.\n\nChannel 0: I will let him call you. Alright. Alright. This phone number is the best one to call you?\n\nChannel 1: Yeah. I'm about to go into a meeting.\n\nChannel 0: I don't know.\n\nChannel 1: So\n\nChannel 0: No problem.\n\nChannel 1: I'm yeah.\n\nChannel 0: Yeah. In\n\nChannel 1: Yeah.\n\nChannel 0: your most\n\nChannel 1: All\n\nChannel 0: available\n\nChannel 1: good.\n\nChannel 0: time, he will just leave a voice mail.\n\nChannel 1: Yeah. Okay.\n\nChannel 0: Alright?\n\nChannel 1: Alright. Thank you.\n\nChannel 0: Thank\n\nChannel 1: Thank\n\nChannel 0: you.\n\nChannel 1: you.\n\nChannel 0: You take care. Cheers. Bye bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":0.56,"end":1.06,"sentiment":"neutral","sentiment_score":0.11199378222227097},{"text":"Good morning.","start":1.12,"end":1.86,"sentiment":"neutral","sentiment_score":0.2969684451818466}],"sentiment":"neutral","sentiment_score":0.2353102241953214,"channel":0,"num_words":3,"start":0.56,"end":1.86},{"sentences":[{"text":"K.","start":1.68,"end":2.1799998,"sentiment":"neutral","sentiment_score":0.12768307328224182}],"sentiment":"neutral","sentiment_score":0.12768307328224182,"channel":1,"num_words":1,"start":1.68,"end":2.1799998},{"sentences":[{"text":"TechnoWand.","start":1.92,"end":2.42,"sentiment":"neutral","sentiment_score":0.18375009298324585}],"sentiment":"neutral","sentiment_score":0.18375009298324585,"channel":0,"num_words":1,"start":1.92,"end":2.42},{"sentences":[{"text":"Hi.","start":4.08,"end":4.3199997,"sentiment":"neutral","sentiment_score":0.23861902952194217},{"text":"How are you doing?","start":4.3199997,"end":5.06,"sentiment":"neutral","sentiment_score":0.2689600810408592}],"sentiment":"neutral","sentiment_score":0.2628918707370758,"channel":1,"num_words":5,"start":4.08,"end":5.06},{"sentences":[{"text":"Hi, sir.","start":6.0,"end":6.8199997,"sentiment":"neutral","sentiment_score":0.12574268504977226},{"text":"This is Abby from TechnoWand.","start":6.96,"end":8.5,"sentiment":"neutral","sentiment_score":0.08368461281061172},{"text":"Who am I speaking?","start":8.72,"end":9.7,"sentiment":"neutral","sentiment_score":0.04363358113914728}],"sentiment":"neutral","sentiment_score":0.07676752351901749,"channel":0,"num_words":11,"start":6.0,"end":9.7},{"sentences":[{"text":"Cameron.","start":10.8,"end":11.3,"sentiment":"neutral","sentiment_score":0.025751309469342232}],"sentiment":"neutral","sentiment_score":0.025751309469342232,"channel":1,"num_words":1,"start":10.8,"end":11.3},{"sentences":[{"text":"Oh, hi, sir.","start":12.865,"end":13.745,"sentiment":"neutral","sentiment_score":0.07202093054850896},{"text":"We wanted to reach out to you.","start":13.905,"end":15.905,"sentiment":"neutral","sentiment_score":0.10071202154670443},{"text":"By the way, we are from one from Springfield, Brisbane, and I believe we've spoken with you in the past.","start":15.905,"end":22.465,"sentiment":"neutral","sentiment_score":0.06188865900039673},{"text":"I have a note here, and the email asked me to reach out to you, and it shows that you're coming up for an IT review in the middle","start":22.465,"end":32.309998,"sentiment":"neutral","sentiment_score":0.04575955970533963}],"sentiment":"neutral","sentiment_score":0.059082158541275284,"channel":0,"num_words":59,"start":12.865,"end":32.309998},{"sentences":[{"text":"Yeah.","start":32.06,"end":32.56,"sentiment":"neutral","sentiment_score":-0.023651357740163803}],"sentiment":"neutral","sentiment_score":-0.023651357740163803,"channel":1,"num_words":1,"start":32.06,"end":32.56},{"sentences":[{"text":"of this year.","start":32.309998,"end":33.29,"sentiment":"neutral","sentiment_score":-0.029274261246124905}],"sentiment":"neutral","sentiment_score":-0.029274261246124905,"channel":0,"num_words":3,"start":32.309998,"end":33.29},{"sentences":[{"text":"Yeah.","start":34.22,"end":34.54,"sentiment":"neutral","sentiment_score":-0.056789807975292206},{"text":"Not at the moment, to be honest.","start":34.54,"end":37.120003,"sentiment":"neutral","sentiment_score":-0.21752758537020003},{"text":"Yeah.","start":38.3,"end":38.8,"sentiment":"neutral","sentiment_score":-0.1574297845363617},{"text":"We're changing a lot of stuff.","start":40.3,"end":41.835,"sentiment":"neutral","sentiment_score":-0.15015106896559396},{"text":"We're just kinda streamlining the business and everything at the moment.","start":42.315,"end":45.594997,"sentiment":"neutral","sentiment_score":-0.13185648010535675}],"sentiment":"neutral","sentiment_score":-0.15724001480982855,"channel":1,"num_words":26,"start":34.22,"end":45.594997},{"sentences":[{"text":"So, yeah, what I'll do","start":45.594997,"end":47.915,"sentiment":"neutral","sentiment_score":-0.061413949728012084}],"sentiment":"neutral","sentiment_score":-0.061413949728012084,"channel":1,"num_words":5,"start":45.594997,"end":47.915},{"sentences":[{"text":"Not","start":47.835,"end":48.075,"sentiment":"neutral","sentiment_score":-0.12920691072940826}],"sentiment":"neutral","sentiment_score":-0.12920691072940826,"channel":0,"num_words":1,"start":47.835,"end":48.075},{"sentences":[{"text":"I'll","start":47.995,"end":48.155,"sentiment":"neutral","sentiment_score":-0.19467554986476895}],"sentiment":"neutral","sentiment_score":-0.19467554986476895,"channel":1,"num_words":1,"start":47.995,"end":48.155},{"sentences":[{"text":"right","start":48.075,"end":48.235,"sentiment":"neutral","sentiment_score":-0.21270769834518433}],"sentiment":"neutral","sentiment_score":-0.21270769834518433,"channel":0,"num_words":1,"start":48.075,"end":48.235},{"sentences":[{"text":"go","start":48.155,"end":48.315,"sentiment":"neutral","sentiment_score":-0.14671996235847473}],"sentiment":"neutral","sentiment_score":-0.14671996235847473,"channel":1,"num_words":1,"start":48.155,"end":48.315},{"sentences":[{"text":"now.","start":48.235,"end":48.735,"sentiment":"neutral","sentiment_score":-0.1908230185508728}],"sentiment":"neutral","sentiment_score":-0.1908230185508728,"channel":0,"num_words":1,"start":48.235,"end":48.735},{"sentences":[{"text":"your details anyway.","start":48.315,"end":49.515,"sentiment":"neutral","sentiment_score":-0.09620677679777145},{"text":"I'll give you a call if we if we're going down that path and we're going to explore.","start":49.515,"end":54.0,"sentiment":"neutral","sentiment_score":-0.018717395659122203}],"sentiment":"neutral","sentiment_score":-0.02978730725035781,"channel":1,"num_words":21,"start":48.315,"end":54.0},{"sentences":[{"text":"Okay.","start":55.54,"end":55.780003,"sentiment":"neutral","sentiment_score":-0.000736502930521965},{"text":"No problem, sir.","start":55.780003,"end":56.690002,"sentiment":"neutral","sentiment_score":0.014973480254411697}],"sentiment":"neutral","sentiment_score":0.011045984458178282,"channel":0,"num_words":4,"start":55.54,"end":56.690002},{"sentences":[{"text":"We've taken a lot of that IT in house, and we're we're we do a lot of cloud based stuff now.","start":56.32,"end":61.36,"sentiment":"neutral","sentiment_score":-0.03019292643737225},{"text":"So, you know, we don't need the kind of managed services that we used to have, I guess.","start":61.36,"end":66.9,"sentiment":"neutral","sentiment_score":-0.10881896461877558}],"sentiment":"neutral","sentiment_score":-0.06648186713648148,"channel":1,"num_words":39,"start":56.32,"end":66.9},{"sentences":[{"text":"You don't want to somehow reevaluate with Daniel about it just to check some parts of it?","start":68.155,"end":77.215,"sentiment":"neutral","sentiment_score":-0.10447082339840777},{"text":"No?","start":77.435,"end":77.935,"sentiment":"neutral","sentiment_score":-0.07891073077917099}],"sentiment":"neutral","sentiment_score":-0.10305081825289461,"channel":0,"num_words":18,"start":68.155,"end":77.935},{"sentences":[{"text":"Yeah.","start":77.765,"end":78.085,"sentiment":"neutral","sentiment_score":-0.03190609812736511},{"text":"Okay.","start":78.085,"end":78.585,"sentiment":"neutral","sentiment_score":-0.006137542426586151}],"sentiment":"neutral","sentiment_score":-0.01902182027697563,"channel":1,"num_words":2,"start":77.765,"end":78.585},{"sentences":[{"text":"I will let him call you.","start":80.555,"end":82.175,"sentiment":"neutral","sentiment_score":0.012935652087132135},{"text":"Alright.","start":84.71,"end":85.19,"sentiment":"neutral","sentiment_score":0.046371228992938995},{"text":"Alright.","start":85.19,"end":85.69,"sentiment":"neutral","sentiment_score":0.056462086737155914},{"text":"This phone number is the best one to call you?","start":85.99,"end":89.45,"sentiment":"neutral","sentiment_score":0.04166354723274708}],"sentiment":"neutral","sentiment_score":0.03317126114335325,"channel":0,"num_words":18,"start":80.555,"end":89.45},{"sentences":[{"text":"Yeah.","start":89.69,"end":90.090004,"sentiment":"neutral","sentiment_score":-0.006562290713191032},{"text":"I'm about to go into a meeting.","start":90.090004,"end":92.67,"sentiment":"neutral","sentiment_score":-0.033369017232741625}],"sentiment":"neutral","sentiment_score":-0.030018176417797804,"channel":1,"num_words":8,"start":89.69,"end":92.67},{"sentences":[{"text":"I don't know.","start":92.39,"end":92.87,"sentiment":"neutral","sentiment_score":-0.06514852494001389}],"sentiment":"neutral","sentiment_score":-0.06514852494001389,"channel":0,"num_words":3,"start":92.39,"end":92.87},{"sentences":[{"text":"So","start":92.81,"end":93.13,"sentiment":"neutral","sentiment_score":-0.010570954531431198}],"sentiment":"neutral","sentiment_score":-0.010570954531431198,"channel":1,"num_words":1,"start":92.81,"end":93.13},{"sentences":[{"text":"No problem.","start":92.87,"end":93.45,"sentiment":"neutral","sentiment_score":0.028257830068469048}],"sentiment":"neutral","sentiment_score":0.028257830068469048,"channel":0,"num_words":2,"start":92.87,"end":93.45},{"sentences":[{"text":"I'm yeah.","start":93.13,"end":94.43,"sentiment":"neutral","sentiment_score":0.02426000963896513}],"sentiment":"neutral","sentiment_score":0.02426000963896513,"channel":1,"num_words":2,"start":93.13,"end":94.43},{"sentences":[{"text":"Yeah.","start":94.74893,"end":94.98894,"sentiment":"neutral","sentiment_score":0.03366972878575325},{"text":"In","start":94.98894,"end":95.30894,"sentiment":"neutral","sentiment_score":0.026171866804361343}],"sentiment":"neutral","sentiment_score":0.029920797795057297,"channel":0,"num_words":2,"start":94.74893,"end":95.30894},{"sentences":[{"text":"Yeah.","start":95.130005,"end":95.61,"sentiment":"neutral","sentiment_score":0.041226066648960114}],"sentiment":"neutral","sentiment_score":0.041226066648960114,"channel":1,"num_words":1,"start":95.130005,"end":95.61},{"sentences":[{"text":"your most","start":95.30894,"end":95.868935,"sentiment":"neutral","sentiment_score":0.03688431531190872}],"sentiment":"neutral","sentiment_score":0.03688431531190872,"channel":0,"num_words":2,"start":95.30894,"end":95.868935},{"sentences":[{"text":"All","start":95.61,"end":95.93,"sentiment":"neutral","sentiment_score":0.0533747673034668}],"sentiment":"neutral","sentiment_score":0.0533747673034668,"channel":1,"num_words":1,"start":95.61,"end":95.93},{"sentences":[{"text":"available","start":95.868935,"end":96.368935,"sentiment":"neutral","sentiment_score":0.04073696956038475}],"sentiment":"neutral","sentiment_score":0.04073696956038475,"channel":0,"num_words":1,"start":95.868935,"end":96.368935},{"sentences":[{"text":"good.","start":95.93,"end":96.43,"sentiment":"neutral","sentiment_score":0.08212465047836304}],"sentiment":"neutral","sentiment_score":0.08212465047836304,"channel":1,"num_words":1,"start":95.93,"end":96.43},{"sentences":[{"text":"time, he will just leave a voice mail.","start":96.42893,"end":99.008934,"sentiment":"neutral","sentiment_score":0.037317013600841165}],"sentiment":"neutral","sentiment_score":0.037317013600841165,"channel":0,"num_words":8,"start":96.42893,"end":99.008934},{"sentences":[{"text":"Yeah.","start":98.768936,"end":99.088936,"sentiment":"neutral","sentiment_score":0.04452420771121979},{"text":"Okay.","start":99.088936,"end":99.408936,"sentiment":"neutral","sentiment_score":0.05332069844007492}],"sentiment":"neutral","sentiment_score":0.048922453075647354,"channel":1,"num_words":2,"start":98.768936,"end":99.408936},{"sentences":[{"text":"Alright?","start":99.228935,"end":99.728935,"sentiment":"neutral","sentiment_score":0.06192086264491081}],"sentiment":"neutral","sentiment_score":0.06192086264491081,"channel":0,"num_words":1,"start":99.228935,"end":99.728935},{"sentences":[{"text":"Alright.","start":99.408936,"end":99.80894,"sentiment":"neutral","sentiment_score":0.1266518533229828},{"text":"Thank you.","start":99.80894,"end":100.20894,"sentiment":"neutral","sentiment_score":0.3055330067873001}],"sentiment":"neutral","sentiment_score":0.24590595563252768,"channel":1,"num_words":3,"start":99.408936,"end":100.20894},{"sentences":[{"text":"Thank","start":100.188934,"end":100.42893,"sentiment":"positive","sentiment_score":0.3861709535121918}],"sentiment":"positive","sentiment_score":0.3861709535121918,"channel":0,"num_words":1,"start":100.188934,"end":100.42893},{"sentences":[{"text":"Thank","start":100.20894,"end":100.44894,"sentiment":"positive","sentiment_score":0.45948582887649536}],"sentiment":"positive","sentiment_score":0.45948582887649536,"channel":1,"num_words":1,"start":100.20894,"end":100.44894},{"sentences":[{"text":"you.","start":100.42893,"end":100.82893,"sentiment":"positive","sentiment_score":0.44082963466644287}],"sentiment":"positive","sentiment_score":0.44082963466644287,"channel":0,"num_words":1,"start":100.42893,"end":100.82893},{"sentences":[{"text":"you.","start":100.44894,"end":100.94894,"sentiment":"positive","sentiment_score":0.35889488458633423}],"sentiment":"positive","sentiment_score":0.35889488458633423,"channel":1,"num_words":1,"start":100.44894,"end":100.94894},{"sentences":[{"text":"You take care.","start":100.82893,"end":101.80894,"sentiment":"positive","sentiment_score":0.40847047170003253},{"text":"Cheers.","start":101.94894,"end":102.44894,"sentiment":"positive","sentiment_score":0.4148163199424744},{"text":"Bye bye.","start":102.508934,"end":103.24893,"sentiment":"neutral","sentiment_score":0.2017575204372406}],"sentiment":"positive","sentiment_score":0.34062379598617554,"channel":0,"num_words":6,"start":100.82893,"end":103.24893}]},"summary":{"result":"success","short":"Abby from TechnoWand calls Cameron to discuss their IT review and the need for cloud-based services. She informs Cameron that they are streamlining their business and will call him back if they continue to explore. She also asks about Cameron's availability and suggests leaving a voicemail if they are unable to answer."},"intents":{"segments":[{"text":"We wanted to reach out to you. By the way, we are from one from Springfield, Brisbane, and I believe we've spoken with you in the past. I have a note here, and the email asked me to reach out to you, and it shows that you're coming up for an IT review in the middle Yeah.","start_word":25,"end_word":81,"intents":[{"intent":"Schedule it review","confidence_score":0.08062671}]}]},"sentiments":{"segments":[{"text":"Hello. Good morning. K. TechnoWand. Hi. How are you doing? Hi, sir. This is Abby from TechnoWand. Who am I speaking? Cameron. Oh, hi, sir. We wanted to reach out to you. By the way, we are from one from Springfield, Brisbane, and I believe we've spoken with you in the past. I have a note here, and the email asked me to reach out to you, and it shows that you're coming up for an IT review in the middle Yeah. of this year. Yeah. Not at the moment, to be honest. Yeah. We're changing a lot of stuff. We're just kinda streamlining the business and everything at the moment. So, yeah, what I'll do Not I'll right go now. your details anyway. I'll give you a call if we if we're going down that path and we're going to explore. Okay. No problem, sir. We've taken a lot of that IT in house, and we're we're we do a lot of cloud based stuff now. So, you know, we don't need the kind of managed services that we used to have, I guess. You don't want to somehow reevaluate with Daniel about it just to check some parts of it? No? Yeah. Okay. I will let him call you. Alright. Alright. This phone number is the best one to call you? Yeah. I'm about to go into a meeting. I don't know. So No problem. I'm yeah. Yeah. In Yeah. your most All available good. time, he will just leave a voice mail. Yeah. Okay. Alright? Alright. Thank you.","start_word":0,"end_word":260,"sentiment":"neutral","sentiment_score":-0.005872128065675497},{"text":"Thank Thank you. you. You take care. Cheers.","start_word":261,"end_word":268,"sentiment":"positive","sentiment_score":0.40882331132888794},{"text":"Bye bye.","start_word":269,"end_word":270,"sentiment":"neutral","sentiment_score":0.22642531991004944}],"average":{"sentiment":"neutral","sentiment_score":0.010227448231465108}}}}