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you.","start":73.29294,"end":74.01294,"sentiment":"neutral","sentiment_score":0.27325230836868286},{"text":"Thanks.","start":74.01294,"end":74.41293,"sentiment":"neutral","sentiment_score":0.2229679375886917},{"text":"Thanks, I'm sorry.","start":74.41293,"end":75.37293,"sentiment":"neutral","sentiment_score":0.08556175231933594},{"text":"Bye.","start":75.37293,"end":75.87293,"sentiment":"neutral","sentiment_score":0.06896413862705231}],"sentiment":"neutral","sentiment_score":0.15644599284444535,"channel":1,"num_words":7,"start":73.29294,"end":75.87293},{"sentences":[{"text":"Thank you.","start":75.505,"end":75.825,"sentiment":"neutral","sentiment_score":0.19865158200263977},{"text":"Thank you.","start":75.825,"end":76.385,"sentiment":"neutral","sentiment_score":0.26308291405439377},{"text":"Bye bye.","start":76.385,"end":76.705,"sentiment":"neutral","sentiment_score":0.11639323458075523},{"text":"Bye bye.","start":76.705,"end":77.445,"sentiment":"neutral","sentiment_score":0.06282822415232658}],"sentiment":"neutral","sentiment_score":0.16023898869752884,"channel":0,"num_words":8,"start":75.505,"end":77.445}]},"summary":{"result":"success","short":"The customer, Rishab, receives a call from Ronald, a representative from Cloud Solution IT, who is a managed service provider and Microsoft trusted partner. Ronald reminds Rishab that they were trying to arrange a meeting with his CTO, Mr. Bajit Singh, to introduce their services and introduces themselves as being a Microsoft trusted partner. Rishab thanks Ronald for the information and ends the call."},"intents":{"segments":[{"text":"Rishabh, I hope you still remember the company because the last time that I touched base with you, it was October of last year. And during that time, I was trying to arrange a meeting with you together with Okay.","start_word":21,"end_word":60,"intents":[{"intent":"Arrange meeting with rishab","confidence_score":0.035932958}]}]},"sentiments":{"segments":[{"text":"Hello? Yeah.","start_word":0,"end_word":1,"sentiment":"neutral","sentiment_score":0.07776284217834473},{"text":"Good afternoon.","start_word":2,"end_word":3,"sentiment":"positive","sentiment_score":0.3374289274215698},{"text":"Rishab, it's Ronald from Cloud Solution IT. How are you doing today?","start_word":4,"end_word":15,"sentiment":"neutral","sentiment_score":0.2821478545665741},{"text":"Okay. That's wonderful to hear.","start_word":16,"end_word":20,"sentiment":"positive","sentiment_score":0.6817167401313782},{"text":"Rishabh, I hope you still remember the company because the last time that I touched base with you, it was October of last year. And during that time, I was trying to arrange a meeting with you together with Okay. my CTO, mister Bajit Singh, to introduce our company and our services. Name of the company again, Rishab, it's cloud solution IT. We are a managed service provider. We are also Microsoft trusted partner providing services for cloud solution, cybersecurity, backup and recovery, SharePoint, Manage three sixty five, Power BI, That's and many fine. more. That's that's fine, Earl. Thank you for that info. But I appreciate you for reaching out back again. But I'm not really Yeah. looking to continue on this conversation. Yep. Alright. Okay. No no worries. Thank you. Thank you. Thanks. Thanks, I'm sorry. Bye. Thank you. Thank you. Bye bye. Bye bye.","start_word":21,"end_word":167,"sentiment":"neutral","sentiment_score":0.08645322173833847}],"average":{"sentiment":"neutral","sentiment_score":0.1253172480870807}}}}