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But is it fine to call you while you're driving? Would it be fine? Just go into BigQuery. Okay. Woah. I wish you good luck, Riley. No worries. Yeah. I'm just bringing up regarding a follow-up reminder for the payment plan the payment plan for $50 that was due last September 11. We tried processing the payment. However, the saved card on file got declined. So I'm just ringing up if you need further assistance making the payment online. I'll be more than happy to assist. Sure. I really understand that. If I may ask to when are we expect for you to settle the last due for $50 payment plan last September 11? Okay. No. No worries. We understand that. So it is the end of the week or until next Friday. Correct? Okay. So just to set your expectation, since today is Friday and we are supposed to process another $50, but we will won't up pressure you paying paying those $350 that is yeah. So also, to inform you, Riley, I know and acknowledge that you had an issue with your Internet for eight days. I've already deducted the service compensation on your service invoice, making your service invoice amount for $56.14. I've already deducted the eight day service with service compensation as you've as we've experienced. Yeah. No worries. So I'll get back to you. Or do you want us to call you back, or we'll we'll just wait for your email on this at yeah. So we expect an email update from you at the end of this week, and we'll go ahead and follow-up by next week. Okay? Would that would that would that be fine? Thank you so much, Riley. And I wish you good luck for a job interview. Thank you. Have a great day. 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My name is Mary, and I'm calling from Airtel accounts department. Am I speaking with Riley? Sure. Do you have a specific time where I can call you back later?\n\nSure. Yeah. Yes. I'm still here. But is it fine to call you while you're driving?\n\nWould it be fine? Just go into BigQuery. Okay. Woah. I wish you good luck, Riley.\n\nNo worries. Yeah. I'm just bringing up regarding a follow-up reminder for the payment plan the payment plan for $50 that was due last September 11. We tried processing the payment. However, the saved card on file got declined.\n\nSo I'm just ringing up if you need further assistance making the payment online. I'll be more than happy to assist. Sure. I really understand that. If I may ask to when are we expect for you to settle the last due for $50 payment plan last September 11?\n\nOkay. No. No worries. We understand that. So it is the end of the week or until next Friday.\n\nCorrect? Okay. So just to set your expectation, since today is Friday and we are supposed to process another $50, but we will won't up pressure you paying paying those $350 that is yeah. So also, to inform you, Riley, I know and acknowledge that you had an issue with your Internet for eight days. I've already deducted the service compensation on your service invoice, making your service invoice amount for $56.14.\n\nI've already deducted the eight day service with service compensation as you've as we've experienced. Yeah. No worries. So I'll get back to you. Or do you want us to call you back, or we'll we'll just wait for your email on this at yeah.\n\nSo we expect an email update from you at the end of this week, and we'll go ahead and follow-up by next week. Okay? Would that would that would that be fine? Thank you so much, Riley. And I wish you good luck for a job interview.\n\nThank you. Have a great day. Bye bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":2.48,"end":2.8799999,"sentiment":"neutral","sentiment_score":0.01952978223562241},{"text":"My name is Mary, and I'm calling from Airtel accounts department.","start":2.8799999,"end":6.42,"sentiment":"neutral","sentiment_score":0.02295317246832631},{"text":"Am I speaking with Riley?","start":6.48,"end":7.94,"sentiment":"neutral","sentiment_score":0.011764453072100878},{"text":"Sure.","start":13.674999,"end":14.174999,"sentiment":"neutral","sentiment_score":0.07107625901699066},{"text":"Do you have a specific time where I can call you back 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Oh, hey. How are you going? I'm just driving at the moment. Is there any way you can call me back, Oh, well, how quick is the phone call? Because if it's a quick phone call, then I'll just do it now. Hello? Are you are you still there? Yeah. That's fine. I'm I'm I'm just driving to a job interview at the moment. Well, thank you very much. Oh, yeah. No. I I tried to pay it, but, yeah, money was a questionable thing right now. But, hopefully, yeah, if I get this job interview, then things will go back to normal. Can you give me till the end of this week to figure it out? I I probably will send it earlier. I'm just gonna say roughly next Friday, so just in case I can't. But I'll more than likely have it sent to him. Well, then I'll I'll I'll email you when I have I need to get a three account. Yes. Yeah. Yeah. Yeah. Yeah. That's fine. That's beautiful. Thank you. Just probably just wait for my email. 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Oh, hey. How are you going? I'm just driving at the moment. Is there any way you can call me back, Oh, well, how quick is the phone call?\n\nBecause if it's a quick phone call, then I'll just do it now. Hello? Are you are you still there? Yeah. That's fine.\n\nI'm I'm I'm just driving to a job interview at the moment. Well, thank you very much. Oh, yeah. No. I I tried to pay it, but, yeah, money was a questionable thing right now.\n\nBut, hopefully, yeah, if I get this job interview, then things will go back to normal. Can you give me till the end of this week to figure it out? I I probably will send it earlier. I'm just gonna say roughly next Friday, so just in case I can't. But I'll more than likely have it sent to him.\n\nWell, then I'll I'll I'll email you when I have I need to get a three account. Yes. Yeah. Yeah. Yeah.\n\nYeah. That's fine. That's beautiful. Thank you. Just probably just wait for my email.\n\nI've been I'm just very busy lately, so I'm just trying to figure out a lot of things at the moment. Yes. Too easy. Thank you so much. You too.\n\nBye.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.64,"end":1.14,"sentiment":"neutral","sentiment_score":0.014649433083832264},{"text":"Oh, hey.","start":8.559999,"end":8.88,"sentiment":"neutral","sentiment_score":0.0813201293349266},{"text":"How are you going?","start":8.88,"end":9.5199995,"sentiment":"neutral","sentiment_score":0.18929854407906532},{"text":"I'm just driving at the moment.","start":9.5199995,"end":10.96,"sentiment":"neutral","sentiment_score":0.003842859839399656},{"text":"Is there any way you can call me back, Oh, well, how quick is the phone call?","start":10.96,"end":19.345,"sentiment":"neutral","sentiment_score":0.0200216263970908}],"sentiment":"neutral","sentiment_score":0.043263622528562945,"num_words":30,"start":0.64,"end":19.345},{"sentences":[{"text":"Because if it's a quick phone call, then I'll just do it 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My name is Mary, and I'm calling from Airtel accounts department. Am I speaking with Riley?\n\nChannel 1: Oh, hey. How are you going? I'm just driving at the moment. Is there any way you can call me back,\n\nChannel 0: Sure. Do you have a specific time where I can call you back later?\n\nChannel 1: Oh, well, how quick is the phone call? Because if it's a quick phone call, then I'll just do it now. Hello?\n\nChannel 0: Sure.\n\nChannel 1: Are you\n\nChannel 0: Yeah.\n\nChannel 1: are you still there?\n\nChannel 0: Yes. I'm still here. But is it fine to call you while you're driving? Would it be fine? Just go\n\nChannel 1: Yeah.\n\nChannel 0: into\n\nChannel 1: That's\n\nChannel 0: BigQuery.\n\nChannel 1: fine. I'm\n\nChannel 0: Okay.\n\nChannel 1: I'm I'm just driving to a job interview at the moment.\n\nChannel 0: Woah. I wish you good luck, Riley.\n\nChannel 1: Well, thank you very much.\n\nChannel 0: No worries. Yeah. I'm just bringing up regarding a follow-up reminder for the payment plan the payment plan for $50 that was due last September 11. We tried processing the payment. However, the saved card on file got declined.\n\nSo I'm just ringing up if you need further assistance making the payment online. I'll be more than happy to assist.\n\nChannel 1: Oh, yeah. No. I I tried to pay it, but, yeah, money was a questionable thing right now. But, hopefully, yeah, if I get this job interview, then things will go back to normal.\n\nChannel 0: Sure. I really understand that. If I may ask to when are we expect for you to settle the last due for $50 payment plan last September 11?\n\nChannel 1: Can you give me till the end of this week to figure it out? I I probably will send it earlier. I'm just gonna say roughly next Friday, so just in case I can't. But I'll more than likely have it sent to him. Well, then I'll I'll I'll email you when I\n\nChannel 0: Okay.\n\nChannel 1: have\n\nChannel 0: No.\n\nChannel 1: I need to get a\n\nChannel 0: No worries.\n\nChannel 1: three\n\nChannel 0: We\n\nChannel 1: account.\n\nChannel 0: understand that. So it is the end of the week or until next Friday. Correct?\n\nChannel 1: Yes.\n\nChannel 0: Okay. So just to set your expectation, since today is Friday and we are supposed to process another $50, but we will won't up pressure you paying paying those $350 that is\n\nChannel 1: Yeah. Yeah. Yeah.\n\nChannel 0: yeah. So also, to inform you, Riley, I know and acknowledge that you had an issue with your Internet for eight days. I've already deducted the service compensation on your service invoice, making your service invoice amount for $56.14. I've already deducted the eight day service with service compensation as you've as we've experienced.\n\nChannel 1: Yeah. That's fine. That's beautiful. Thank you.\n\nChannel 0: Yeah. No worries. So I'll get back to you. Or do you want us to call you back, or we'll we'll just wait for your email on this\n\nChannel 1: Just\n\nChannel 0: at\n\nChannel 1: probably just wait for my email. I've been I'm just very busy lately, so I'm just trying to figure out a lot of things at the moment.\n\nChannel 0: yeah. So we expect an email update from you at the end of this week, and we'll go ahead and follow-up by next week. Okay? Would that would\n\nChannel 1: Yes.\n\nChannel 0: that would that be\n\nChannel 1: Too\n\nChannel 0: fine?\n\nChannel 1: easy.\n\nChannel 0: Thank you so much, Riley. And I wish you good luck for a job interview.\n\nChannel 1: Thank you so much.\n\nChannel 0: Thank you. Have a great day. Bye bye.\n\nChannel 1: You too. Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.64,"end":1.14,"sentiment":"neutral","sentiment_score":0.014649433083832264}],"sentiment":"neutral","sentiment_score":0.014649433083832264,"channel":1,"num_words":1,"start":0.64,"end":1.14},{"sentences":[{"text":"Hello.","start":2.48,"end":2.8799999,"sentiment":"neutral","sentiment_score":0.01952978223562241},{"text":"My name is Mary, and I'm calling from Airtel accounts department.","start":2.8799999,"end":6.42,"sentiment":"neutral","sentiment_score":0.02295317246832631},{"text":"Am I speaking with Riley?","start":6.48,"end":7.94,"sentiment":"neutral","sentiment_score":0.011764453072100878}],"sentiment":"neutral","sentiment_score":0.019460996749865657,"channel":0,"num_words":17,"start":2.48,"end":7.94},{"sentences":[{"text":"Oh, hey.","start":8.559999,"end":8.88,"sentiment":"neutral","sentiment_score":0.0813201293349266},{"text":"How are you 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She tries to assist him but is interrupted by driving. She informs him that she has already deducted service compensation on his invoice and promises to follow up with him at the end of the week."},"intents":{"segments":[{"text":"I'm just driving at the moment. Is there any way you can call me back, Sure.","start_word":24,"end_word":39,"intents":[{"intent":"Ask for callback","confidence_score":0.00024376252}]},{"text":"Do you have a specific time where I can call you back later?","start_word":40,"end_word":52,"intents":[{"intent":"Request earlier payment","confidence_score":0.07766062}]},{"text":"I wish you good luck, Riley. Well, thank you very much.","start_word":122,"end_word":132,"intents":[{"intent":"Express gratitude","confidence_score":0.1072075}]},{"text":"I'm just bringing up regarding a follow-up reminder for the payment plan the payment plan for $50 that was due last September 11. We tried processing the payment. However, the saved card on file got declined. So I'm just ringing up if you need further assistance making the payment online. I'll be more than happy to assist. Oh, yeah.","start_word":136,"end_word":194,"intents":[{"intent":"Offer assistance","confidence_score":0.033201817}]},{"text":"If I may ask to when are we expect for you to settle the last due for $50 payment plan last September 11? Can you give me till the end of this week to figure it out?","start_word":232,"end_word":268,"intents":[{"intent":"Request payment plan settlement","confidence_score":0.06022429}]},{"text":"I'm just gonna say roughly next Friday, so just in case I can't. But I'll more than likely have it sent to him. Well, then I'll I'll I'll email you when I Okay.","start_word":277,"end_word":309,"intents":[{"intent":"Schedule email","confidence_score":0.0034387233}]}]},"sentiments":{"segments":[{"text":"Hello? Hello. My name is Mary, and I'm calling from Airtel accounts department. Am I speaking with Riley? Oh, hey. How are you going? I'm just driving at the moment. Is there any way you can call me back, Sure. Do you have a specific time where I can call you back later? Oh, well, how quick is the phone call? Because if it's a quick phone call, then I'll just do it now. Hello? Sure. Are you Yeah. are you still there? Yes. I'm still here. But is it fine to call you while you're driving? Would it be fine? Just go Yeah. into That's BigQuery. fine. I'm Okay. I'm I'm just driving to a job interview at the moment.","start_word":0,"end_word":120,"sentiment":"neutral","sentiment_score":0.04262709990143776},{"text":"Woah. I wish you good luck, Riley. Well, thank you very much.","start_word":121,"end_word":132,"sentiment":"positive","sentiment_score":0.5604841709136963},{"text":"No worries. Yeah. I'm just bringing up regarding a follow-up reminder for the payment plan the payment plan for $50 that was due last September 11. We tried processing the payment. However, the saved card on file got declined. So I'm just ringing up if you need further assistance making the payment online.","start_word":133,"end_word":185,"sentiment":"neutral","sentiment_score":-0.014364347793161867},{"text":"I'll be more than happy to assist.","start_word":186,"end_word":192,"sentiment":"positive","sentiment_score":0.5641096830368042},{"text":"Oh, yeah. No. I I tried to pay it, but, yeah, money was a questionable thing right now. But, hopefully, yeah, if I get this job interview, then things will go back to normal. Sure. I really understand that. If I may ask to when are we expect for you to settle the last due for $50 payment plan last September 11? Can you give me till the end of this week to figure it out? I I probably will send it earlier. I'm just gonna say roughly next Friday, so just in case I can't. But I'll more than likely have it sent to him. Well, then I'll I'll I'll email you when I Okay. have No. I need to get a No worries. three We account. understand that. So it is the end of the week or until next Friday. Correct? Yes. Okay. So just to set your expectation, since today is Friday and we are supposed to process another $50, but we will won't up pressure you paying paying those $350 that is Yeah. Yeah. Yeah. yeah. So also, to inform you, Riley, I know and acknowledge that you had an issue with your Internet for eight days. I've already deducted the service compensation on your service invoice, making your service invoice amount for $56.14. I've already deducted the eight day service with service compensation as you've as we've experienced. Yeah. That's fine.","start_word":193,"end_word":428,"sentiment":"neutral","sentiment_score":-0.044947955125974395},{"text":"That's beautiful. Thank you.","start_word":429,"end_word":432,"sentiment":"positive","sentiment_score":0.6204826831817627},{"text":"Yeah. No worries. So I'll get back to you. Or do you want us to call you back, or we'll we'll just wait for your email on this Just at probably just wait for my email. I've been I'm just very busy lately, so I'm just trying to figure out a lot of things at the moment. yeah. So we expect an email update from you at the end of this week, and we'll go ahead and follow-up by next week. Okay? Would that would Yes. that would that be Too fine? easy.","start_word":433,"end_word":525,"sentiment":"neutral","sentiment_score":-0.05641728267073631},{"text":"Thank you so much, Riley. And I wish you good luck for a job interview. Thank you so much. Thank you. Have a great day.","start_word":526,"end_word":550,"sentiment":"positive","sentiment_score":0.5380595326423645},{"text":"Bye bye. You too. Bye.","start_word":551,"end_word":555,"sentiment":"neutral","sentiment_score":0.18772588223218917}],"average":{"sentiment":"neutral","sentiment_score":0.0351874760219029}}}}