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Please leave a short message, and it will be sent as an audio message.","paragraphs":[{"sentences":[{"text":"Person you are calling is not available.","start":0.16,"end":2.34,"sentiment":"neutral","sentiment_score":-0.33327238474573406},{"text":"Please leave a short message, and it will be sent as an audio message.","start":2.8799999,"end":6.74,"sentiment":"neutral","sentiment_score":-0.14046640694141388}],"sentiment":"neutral","sentiment_score":-0.20473506620952062,"num_words":21,"start":0.16,"end":6.74}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Person you are calling is not available. Please leave a short message, and it will be sent as an audio message.\n\nChannel 0: Hi, Trevor. This is Airtel accounts. Quick follow-up in reference to your Internet payment. It's still overdue. We kindly ask to put the sufficient funds.\n\nIn that way, we could proceed with your payment and avoid any service disruption. If you need any assistance, please give us a call. Thank you.","paragraphs":[{"sentences":[{"text":"Person you are calling is not available.","start":0.16,"end":2.34,"sentiment":"neutral","sentiment_score":-0.33327238474573406},{"text":"Please leave a short message, and it will be sent as an audio message.","start":2.8799999,"end":6.74,"sentiment":"neutral","sentiment_score":-0.14046640694141388}],"sentiment":"neutral","sentiment_score":-0.20473506620952062,"channel":1,"num_words":21,"start":0.16,"end":6.74},{"sentences":[{"text":"Hi, Trevor.","start":8.0,"end":8.9,"sentiment":"neutral","sentiment_score":0.03155065979808569},{"text":"This is Airtel accounts.","start":9.28,"end":10.82,"sentiment":"neutral","sentiment_score":0.025231992360204458},{"text":"Quick follow-up in reference to your Internet payment.","start":10.96,"end":13.86,"sentiment":"neutral","sentiment_score":-0.0025851779500953853},{"text":"It's still overdue.","start":14.344999,"end":15.565,"sentiment":"negative","sentiment_score":-0.4305868148803711},{"text":"We kindly ask to put the sufficient funds.","start":16.345,"end":19.545,"sentiment":"neutral","sentiment_score":-0.11185712739825249}],"sentiment":"neutral","sentiment_score":-0.08173078393563628,"channel":0,"num_words":25,"start":8.0,"end":19.545},{"sentences":[{"text":"In that way, we could proceed with your payment and avoid any service disruption.","start":19.545,"end":24.125,"sentiment":"neutral","sentiment_score":0.1785632904086794},{"text":"If you need any assistance, please give us a call.","start":24.926874,"end":28.686874,"sentiment":"neutral","sentiment_score":0.011276784539222717},{"text":"Thank you.","start":28.686874,"end":29.346874,"sentiment":"positive","sentiment_score":0.40822842717170715}],"sentiment":"neutral","sentiment_score":0.1318888755945059,"channel":0,"num_words":26,"start":19.545,"end":29.346874}]},"summary":{"result":"success","short":"The customer called a number that is not available and reached a voicemail message stating that the number is still overdue on their internet payment. 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