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This is just regarding your order because, yeah, we have received your order for the travel SIM card. Is that correct? Am I speaking with Mel Rose? Yeah. Just wanted to confirm. So your order is Global Zone a, package 25 GB, and a physical SIM. Yeah. And did you also provide the the SIM number? Yeah. Or no. Okay. So it's a new number then? It's a new number? Or do you have a preferred number for it? Phone number? Regarding that, is it okay if I confirm that first with our back end team? But if ever, that's not possible, is it okay if you are the one who will provide the the number you're going to use? Yeah. Actually, we can also provide the new number. Yeah. Mhmm. And may I know what phone again are you using? It's iPhone 16. Right? Samsung Galaxy a 15. Okay. I'll take a note on that. So is there other representative who called you already regarding this, the order, or this is the first time? Okay. Then we'll just coordinate this to the representative who will send you the SIM card, then we'll get back to you once the SIM card has shipped, has delivered. Mhmm. From Australian Post. We're using Australian Post. Actually, we do not have their customer support number, but we can provide you the tracking number once we have successfully sent the SIM card. Yeah. We'll just provide you then and the status of the parcel if ever. Okay. Okay. That's it, Mel. We'll update you then again. Thank you. Yeah. Have a great day. 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Good afternoon. This is Maureen from Airtel tech support. How can I assist you today? This is from Airtel Australia.\n\nOkay. This is just regarding your order because, yeah, we have received your order for the travel SIM card. Is that correct? Am I speaking with Mel Rose? Yeah.\n\nJust wanted to confirm. So your order is Global Zone a, package 25 GB, and a physical SIM. Yeah. And did you also provide the the SIM number? Yeah.\n\nOr no. Okay. So it's a new number then? It's a new number? Or do you have a preferred number for it?\n\nPhone number? Regarding that, is it okay if I confirm that first with our back end team? But if ever, that's not possible, is it okay if you are the one who will provide the the number you're going to use? Yeah. Actually, we can also provide the new number.\n\nYeah. Mhmm. And may I know what phone again are you using? It's iPhone 16. Right?\n\nSamsung Galaxy a 15. Okay. I'll take a note on that. So is there other representative who called you already regarding this, the order, or this is the first time? Okay.\n\nThen we'll just coordinate this to the representative who will send you the SIM card, then we'll get back to you once the SIM card has shipped, has delivered. Mhmm. From Australian Post. We're using Australian Post. Actually, we do not have their customer support number, but we can provide you the tracking number once we have successfully sent the SIM card.\n\nYeah. We'll just provide you then and the status of the parcel if ever. Okay. Okay. That's it, Mel.\n\nWe'll update you then again. Thank you. Yeah. Have a great day. Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.36,"end":1.8399999,"sentiment":"neutral","sentiment_score":0.22442626953125},{"text":"Good afternoon.","start":1.8399999,"end":2.58,"sentiment":"positive","sentiment_score":0.5053526014089584},{"text":"This is Maureen from Airtel tech support.","start":2.8,"end":5.7799997,"sentiment":"positive","sentiment_score":0.45285047377858845},{"text":"How can I assist you today?","start":6.08,"end":7.54,"sentiment":"positive","sentiment_score":0.4762585163116455},{"text":"This is from Airtel Australia.","start":12.945,"end":14.805,"sentiment":"neutral","sentiment_score":0.008893371745944022}],"sentiment":"positive","sentiment_score":0.34795727359042283,"num_words":21,"start":1.36,"end":14.805},{"sentences":[{"text":"Okay.","start":19.585,"end":20.085,"sentiment":"neutral","sentiment_score":0.02319725975394249},{"text":"This is just regarding your order because, yeah, we have received your order for the travel SIM 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Good afternoon. This is Maureen from Airtel tech support. How can I assist you today?\n\nChannel 1: Hello? Hello? Who's this from?\n\nChannel 0: This is from Airtel Australia.\n\nChannel 1: I had a missed call. That was all.\n\nChannel 0: Okay. This is just regarding your order\n\nChannel 1: Yeah.\n\nChannel 0: because, yeah, we have received your order for the travel SIM card. Is that correct?\n\nChannel 1: Yeah.\n\nChannel 0: Am\n\nChannel 1: Yeah.\n\nChannel 0: I speaking with Mel Rose?\n\nChannel 1: Yeah. Yeah. That's me.\n\nChannel 0: Yeah. Just wanted to confirm. So your order is Global Zone a, package 25 GB, and a physical\n\nChannel 1: Yeah. That's correct.\n\nChannel 0: SIM. Yeah. And did you also provide the the SIM number?\n\nChannel 1: Did I order the SIM number?\n\nChannel 0: Yeah. Or\n\nChannel 1: No. Not the SIM number.\n\nChannel 0: no.\n\nChannel 1: I want the SIM card, then I can I can go through you, people, to activate it, can't I?\n\nChannel 0: Okay. So it's a new number then?\n\nChannel 1: Sorry?\n\nChannel 0: It's a new number? Or do you have a preferred number for it? Phone number?\n\nChannel 1: Can I use this number?\n\nChannel 0: Regarding that, is it okay if I confirm that first with our back end team? But if ever, that's not possible, is it okay if you are the one who will provide the the number you're going to use?\n\nChannel 1: Or do you wanna provide a number for it?\n\nChannel 0: Yeah. Actually, we can also provide the new number.\n\nChannel 1: Okay.\n\nChannel 0: Yeah.\n\nChannel 1: Okay.\n\nChannel 0: Mhmm. And may I know what phone again are you using? It's iPhone 16. Right?\n\nChannel 1: No. It's Samsung Galaxy a 15.\n\nChannel 0: Samsung Galaxy a 15.\n\nChannel 1: Yeah.\n\nChannel 0: Okay. I'll take a note on that. So is there other representative who called you already regarding this, the order, or this is the first time?\n\nChannel 1: No. This is the third time. Yeah.\n\nChannel 0: Okay. Then we'll just coordinate this to the representative who will send you the SIM card, then we'll get back to you once the SIM card has shipped, has delivered.\n\nChannel 1: Okay. Okay. Where's the\n\nChannel 0: Mhmm.\n\nChannel 1: shipping from?\n\nChannel 0: From Australian Post. We're using Australian Post.\n\nChannel 1: Okay. Do you have a number at all that I can I can keep track of it?\n\nChannel 0: Actually, we do not have their customer support number, but we can provide you the tracking number once we have successfully sent the SIM card.\n\nChannel 1: Okay then.\n\nChannel 0: Yeah. We'll just provide you then and the status of the parcel if ever.\n\nChannel 1: Yep. Okay. Yep.\n\nChannel 0: Okay. Okay. That's it, Mel. We'll update you then again. Thank you.\n\nChannel 1: Thank you. See you.\n\nChannel 0: Yeah. Have a great day. Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.36,"end":1.8399999,"sentiment":"neutral","sentiment_score":0.22442626953125},{"text":"Good afternoon.","start":1.8399999,"end":2.58,"sentiment":"positive","sentiment_score":0.5053526014089584},{"text":"This is Maureen from Airtel tech support.","start":2.8,"end":5.7799997,"sentiment":"positive","sentiment_score":0.45285047377858845},{"text":"How can I assist you today?","start":6.08,"end":7.54,"sentiment":"positive","sentiment_score":0.4762585163116455}],"sentiment":"positive","sentiment_score":0.45391474291682243,"channel":0,"num_words":16,"start":1.36,"end":7.54},{"sentences":[{"text":"Hello?","start":10.0,"end":10.48,"sentiment":"neutral","sentiment_score":0.046253301203250885},{"text":"Hello?","start":10.48,"end":10.88,"sentiment":"neutral","sentiment_score":0.020696565508842468},{"text":"Who's this 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I use this number?","start":85.68,"end":87.22,"sentiment":"neutral","sentiment_score":-0.0036493748426437377}],"sentiment":"neutral","sentiment_score":-0.0036493748426437377,"channel":1,"num_words":5,"start":85.68,"end":87.22},{"sentences":[{"text":"Regarding that, is it okay if I confirm that first with our back end team?","start":91.08,"end":95.58,"sentiment":"neutral","sentiment_score":-0.012150139858325323},{"text":"But if ever, that's not possible, is it okay if you are the one who will provide the the number you're going to use?","start":95.895,"end":103.034996,"sentiment":"neutral","sentiment_score":-0.11287096965437134}],"sentiment":"neutral","sentiment_score":-0.07413218896358441,"channel":0,"num_words":39,"start":91.08,"end":103.034996},{"sentences":[{"text":"Or do you wanna provide a number for 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from?","start":159.155,"end":160.055,"sentiment":"neutral","sentiment_score":0.0037492341361939907}],"sentiment":"neutral","sentiment_score":0.0037492341361939907,"channel":1,"num_words":2,"start":159.155,"end":160.055},{"sentences":[{"text":"From Australian Post.","start":161.825,"end":163.365,"sentiment":"neutral","sentiment_score":0.008718731502691904},{"text":"We're using Australian Post.","start":163.425,"end":165.205,"sentiment":"neutral","sentiment_score":0.021645663306117058}],"sentiment":"neutral","sentiment_score":0.016105549676077708,"channel":0,"num_words":7,"start":161.825,"end":165.205},{"sentences":[{"text":"Okay.","start":165.555,"end":165.875,"sentiment":"neutral","sentiment_score":0.059481266885995865},{"text":"Do you have a number at all that I can I can keep track of it?","start":165.875,"end":171.79001,"sentiment":"neutral","sentiment_score":0.057421389035880566}],"sentiment":"neutral","sentiment_score":0.057542558321181464,"channel":1,"num_words":17,"start":165.555,"end":171.79001},{"sentences":[{"text":"Actually, we do not have their customer support number, but we can provide you the tracking number once we have successfully sent the SIM card.","start":173.45,"end":183.63,"sentiment":"neutral","sentiment_score":0.06150664404034614}],"sentiment":"neutral","sentiment_score":0.06150664404034614,"channel":0,"num_words":25,"start":173.45,"end":183.63},{"sentences":[{"text":"Okay then.","start":184.175,"end":184.915,"sentiment":"neutral","sentiment_score":0.10596916079521178}],"sentiment":"neutral","sentiment_score":0.10596916079521178,"channel":1,"num_words":2,"start":184.175,"end":184.915},{"sentences":[{"text":"Yeah.","start":185.41501,"end":185.91501,"sentiment":"neutral","sentiment_score":0.1240699216723442},{"text":"We'll just provide you then and the status of the parcel if ever.","start":186.375,"end":191.675,"sentiment":"neutral","sentiment_score":0.15716174359504992}],"sentiment":"neutral","sentiment_score":0.15479804202914238,"channel":0,"num_words":14,"start":185.41501,"end":191.675},{"sentences":[{"text":"Yep.","start":192.175,"end":192.415,"sentiment":"neutral","sentiment_score":0.1141923889517784},{"text":"Okay.","start":192.415,"end":192.915,"sentiment":"neutral","sentiment_score":0.1383965015411377},{"text":"Yep.","start":193.26294,"end":193.76294,"sentiment":"neutral","sentiment_score":0.12217934429645538}],"sentiment":"neutral","sentiment_score":0.1249227449297905,"channel":1,"num_words":3,"start":192.175,"end":193.76294},{"sentences":[{"text":"Okay.","start":193.89294,"end":194.39294,"sentiment":"neutral","sentiment_score":0.14736419916152954},{"text":"Okay.","start":194.45294,"end":194.85294,"sentiment":"neutral","sentiment_score":0.1803250014781952},{"text":"That's it, Mel.","start":194.85294,"end":196.79294,"sentiment":"neutral","sentiment_score":0.2732909023761749},{"text":"We'll update you then again.","start":197.09294,"end":198.71294,"sentiment":"positive","sentiment_score":0.3366376757621765},{"text":"Thank you.","start":198.85294,"end":199.59294,"sentiment":"positive","sentiment_score":0.5392186343669891}],"sentiment":"neutral","sentiment_score":0.32576562960942584,"channel":0,"num_words":12,"start":193.89294,"end":199.59294},{"sentences":[{"text":"Thank you.","start":199.26294,"end":200.00293,"sentiment":"positive","sentiment_score":0.5369499921798706},{"text":"See you.","start":200.30293,"end":201.04294,"sentiment":"positive","sentiment_score":0.40752384066581726}],"sentiment":"positive","sentiment_score":0.47223691642284393,"channel":1,"num_words":4,"start":199.26294,"end":201.04294},{"sentences":[{"text":"Yeah.","start":200.61293,"end":200.85294,"sentiment":"neutral","sentiment_score":0.14292249083518982},{"text":"Have a great day.","start":200.85294,"end":201.81294,"sentiment":"positive","sentiment_score":0.8032898008823395},{"text":"Bye.","start":201.81294,"end":202.31294,"sentiment":"neutral","sentiment_score":-0.08730559051036835}],"sentiment":"positive","sentiment_score":0.5447960173090299,"channel":0,"num_words":6,"start":200.61293,"end":202.31294}]},"summary":{"result":"success","short":"A representative from Airtel tech support calls a customer to confirm their order for a travel SIM card. The customer provides the package and the SIM number, and the representative confirms the details and offers to provide a tracking number once the SIM card is shipped. The call ends with the representative thanking the customer and updating them on the delivery status."},"intents":{"segments":[{"text":"because, yeah, we have received your order for the travel SIM card. Is that correct? Yeah. Am Yeah.","start_word":42,"end_word":59,"intents":[{"intent":"Confirm order","confidence_score":0.4014384}]},{"text":"I want the SIM card, then I can I can go through you, people, to activate it, can't I? Okay.","start_word":115,"end_word":134,"intents":[{"intent":"Activate sim card","confidence_score":0.02148526}]},{"text":"Then we'll just coordinate this to the representative who will send you the SIM card, then we'll get back to you once the SIM card has shipped, has delivered. Okay. Okay.","start_word":282,"end_word":312,"intents":[{"intent":"Coordinate order","confidence_score":0.2683189}]},{"text":"Actually, we do not have their customer support number, but we can provide you the tracking number once we have successfully sent the SIM card. Okay then.","start_word":342,"end_word":368,"intents":[{"intent":"Provide tracking number","confidence_score":0.7700103}]},{"text":"We'll just provide you then and the status of the parcel if ever. Yep.","start_word":370,"end_word":383,"intents":[{"intent":"Update status","confidence_score":0.090298586}]}]},"sentiments":{"segments":[{"text":"Hello.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.22442626953125},{"text":"Good afternoon. This is Maureen from Airtel tech support. How can I assist you today?","start_word":1,"end_word":15,"sentiment":"positive","sentiment_score":0.4686151444911957},{"text":"Hello? Hello? Who's this from? This is from Airtel Australia. I had a missed call. That was all. Okay. This is just regarding your order Yeah. because, yeah, we have received your order for the travel SIM card. Is that correct? Yeah. Am Yeah. I speaking with Mel Rose? Yeah. Yeah. That's me. Yeah. Just wanted to confirm. So your order is Global Zone a, package 25 GB, and a physical Yeah. That's correct. SIM. Yeah. And did you also provide the the SIM number? Did I order the SIM number? Yeah. Or No. Not the SIM number. no. I want the SIM card, then I can I can go through you, people, to activate it, can't I? Okay. So it's a new number then? Sorry? It's a new number? Or do you have a preferred number for it? Phone number? Can I use this number? Regarding that, is it okay if I confirm that first with our back end team? But if ever, that's not possible, is it okay if you are the one who will provide the the number you're going to use? Or do you wanna provide a number for it? Yeah. Actually, we can also provide the new number. Okay. Yeah. Okay. Mhmm. And may I know what phone again are you using? It's iPhone 16. Right? No. It's Samsung Galaxy a 15. Samsung Galaxy a 15. Yeah. Okay. I'll take a note on that. So is there other representative who called you already regarding this, the order, or this is the first time? No. This is the third time. Yeah. Okay. Then we'll just coordinate this to the representative who will send you the SIM card, then we'll get back to you once the SIM card has shipped, has delivered. Okay. Okay. Where's the Mhmm. shipping from? From Australian Post. We're using Australian Post. Okay. Do you have a number at all that I can I can keep track of it? Actually, we do not have their customer support number, but we can provide you the tracking number once we have successfully sent the SIM card. Okay then. Yeah. We'll just provide you then and the status of the parcel if ever. Yep. Okay. Yep. Okay. Okay. That's it, Mel.","start_word":16,"end_word":390,"sentiment":"neutral","sentiment_score":0.02232656630997857},{"text":"We'll update you then again. Thank you. Thank you. See you.","start_word":391,"end_word":401,"sentiment":"positive","sentiment_score":0.4167231321334839},{"text":"Yeah.","start_word":402,"end_word":402,"sentiment":"neutral","sentiment_score":0.21382689476013184},{"text":"Have a great day. Bye.","start_word":403,"end_word":407,"sentiment":"positive","sentiment_score":0.6819993257522583}],"average":{"sentiment":"neutral","sentiment_score":0.061216351098507184}}}}