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AMO","start":24.295,"end":25.915,"sentiment":"neutral","sentiment_score":-0.04540329519659281}],"sentiment":"neutral","sentiment_score":-0.04540329519659281,"channel":1,"num_words":4,"start":24.295,"end":25.915},{"sentences":[{"text":"Mhmm.","start":27.49,"end":27.99,"sentiment":"neutral","sentiment_score":-0.03523639589548111}],"sentiment":"neutral","sentiment_score":-0.03523639589548111,"channel":0,"num_words":1,"start":27.49,"end":27.99},{"sentences":[{"text":"and the text message.","start":28.615,"end":30.395,"sentiment":"neutral","sentiment_score":-0.04703861102461815}],"sentiment":"neutral","sentiment_score":-0.04703861102461815,"channel":1,"num_words":4,"start":28.615,"end":30.395},{"sentences":[{"text":"Okay.","start":33.65,"end":34.15,"sentiment":"neutral","sentiment_score":-0.02524376660585403}],"sentiment":"neutral","sentiment_score":-0.02524376660585403,"channel":0,"num_words":1,"start":33.65,"end":34.15},{"sentences":[{"text":"I I have tried to so the router is plugged in.","start":33.75,"end":40.71,"sentiment":"neutral","sentiment_score":-0.06703239984133026},{"text":"It's turned on.","start":40.71,"end":41.59,"sentiment":"neutral","sentiment_score":-0.020031751443942387},{"text":"It's all connected.","start":41.59,"end":42.489998,"sentiment":"neutral","sentiment_score":-0.022485044280377526},{"text":"The only thing that I'm having trouble with is Logging into the router, like, it will it says cannot be done.","start":44.005,"end":61.510002,"sentiment":"negative","sentiment_score":-0.38381527293296086}],"sentiment":"neutral","sentiment_score":-0.23486914518473082,"channel":1,"num_words":38,"start":33.75,"end":61.510002},{"sentences":[{"text":"Okay.","start":63.09,"end":63.57,"sentiment":"neutral","sentiment_score":-0.034659527242183685},{"text":"I got it.","start":63.57,"end":64.55,"sentiment":"neutral","sentiment_score":0.001950882375240326},{"text":"So be on the line.","start":64.61,"end":65.89,"sentiment":"neutral","sentiment_score":0.02116788849234581},{"text":"Let me just go ahead and try to connect the phone to Maureen Delkheim so she can provide you the support.","start":65.89,"end":72.825,"sentiment":"neutral","sentiment_score":0.04684087172860191},{"text":"Okay?","start":72.825,"end":73.325,"sentiment":"neutral","sentiment_score":0.04516191780567169}],"sentiment":"neutral","sentiment_score":0.03567267053069607,"channel":0,"num_words":31,"start":63.09,"end":73.325},{"sentences":[{"text":"Yep.","start":73.815,"end":74.315,"sentiment":"neutral","sentiment_score":0.0781807228922844}],"sentiment":"neutral","sentiment_score":0.0781807228922844,"channel":1,"num_words":1,"start":73.815,"end":74.315},{"sentences":[{"text":"Alright.","start":74.905,"end":75.385,"sentiment":"neutral","sentiment_score":0.24385182559490204},{"text":"Perfect.","start":75.385,"end":75.885,"sentiment":"neutral","sentiment_score":0.2845231294631958}],"sentiment":"neutral","sentiment_score":0.2641874775290489,"channel":0,"num_words":2,"start":74.905,"end":75.885}]},"summary":{"result":"success","short":"The customer is having trouble connecting to their internet plan and is speaking with a representative from the company. The representative asks if the customer needs any assistance or support, and the customer confirms they need help connecting to the router. The representative tries to connect the phone to another representative for assistance."},"intents":{"segments":[{"text":"I've just set up a Internet plan with you guys. Yeah.","start_word":29,"end_word":39,"intents":[{"intent":"Set up internet plan","confidence_score":0.72660714}]},{"text":"Have you received the text message Yeah. from our tech rep?","start_word":49,"end_word":59,"intents":[{"intent":"Receive and confirm text message","confidence_score":0.000059260652}]},{"text":"Do you need any support or assistance?","start_word":60,"end_word":66,"intents":[{"intent":"Provide support","confidence_score":0.06284174}]}]},"sentiments":{"segments":[{"text":"Hi.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.26940590143203735},{"text":"Thank you Hi. so much Thank you so for much calling for your calling. cell accounts. How may How I help can I help you?","start_word":1,"end_word":25,"sentiment":"positive","sentiment_score":0.4967110753059387},{"text":"you today? Hi. I've just set up a Internet plan with you guys. Yeah. Am I speaking Yes. to mister Tom? Yes. Okay. Have you received the text message Yeah. from our tech rep? Do you need any support or assistance? I've received the AMO Mhmm. and the text message. Okay. I I have tried to so the router is plugged in. It's turned on. It's all connected.","start_word":26,"end_word":93,"sentiment":"neutral","sentiment_score":-0.001160925952717662},{"text":"The only thing that I'm having trouble with is Logging into the router, like, it will it says cannot be done.","start_word":94,"end_word":114,"sentiment":"negative","sentiment_score":-0.3751870393753052},{"text":"Okay. I got it. So be on the line. Let me just go ahead and try to connect the phone to Maureen Delkheim so she can provide you the support. Okay? Yep. Alright.","start_word":115,"end_word":147,"sentiment":"neutral","sentiment_score":0.050514306873083115},{"text":"Perfect.","start_word":148,"end_word":148,"sentiment":"positive","sentiment_score":0.4265722334384918}],"average":{"sentiment":"neutral","sentiment_score":0.03841588090105755}}}}