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That was so I tried the two the two Australia ones, normal and manual.\n\nAlright.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.64,"end":1.14,"sentiment":"neutral","sentiment_score":0.026845311746001244},{"text":"Yes.","start":6.56,"end":7.06,"sentiment":"neutral","sentiment_score":0.15327617526054382},{"text":"There was so there was all other countries and then there was normal and there were and then there was manual and I tried all of them.","start":17.775,"end":26.01,"sentiment":"neutral","sentiment_score":-0.09292435894409816},{"text":"And there was also Australia HFC, and I tried that one as well.","start":29.130001,"end":33.15,"sentiment":"neutral","sentiment_score":-0.0656329679947633},{"text":"That was so I tried the two the two Australia ones, normal and manual.","start":33.29,"end":39.47,"sentiment":"neutral","sentiment_score":-0.05737986309187753}],"sentiment":"neutral","sentiment_score":-0.07116755128039845,"num_words":56,"start":0.64,"end":39.47},{"sentences":[{"text":"Alright.","start":45.855003,"end":46.355003,"sentiment":"neutral","sentiment_score":0.2810429334640503}],"sentiment":"neutral","sentiment_score":0.2810429334640503,"num_words":1,"start":45.855003,"end":46.355003}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello?\n\nChannel 0: Yes. Hello. Good afternoon. This is Maureen again from Airtel.\n\nChannel 1: Yes.\n\nChannel 0: Yeah. May I just know what are the other option for the ISP type based on the picture routers screenshots you just send me?\n\nChannel 1: There was so there was all other countries and then there was normal and there were and then there was manual and I tried all of them.\n\nChannel 0: But still doesn't work?\n\nChannel 1: And there was also Australia HFC, and I tried that one as well. That was so I tried the two the two Australia ones, normal and manual.\n\nChannel 0: Okay. I see. Okay then. Just confirming. Okay then.\n\nChannel 1: Alright.\n\nChannel 0: I'll report it now. Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.64,"end":1.14,"sentiment":"neutral","sentiment_score":0.026845311746001244}],"sentiment":"neutral","sentiment_score":0.026845311746001244,"channel":1,"num_words":1,"start":0.64,"end":1.14},{"sentences":[{"text":"Yes.","start":2.32,"end":2.56,"sentiment":"neutral","sentiment_score":0.1256282925605774},{"text":"Hello.","start":2.56,"end":3.04,"sentiment":"neutral","sentiment_score":0.173897385597229},{"text":"Good afternoon.","start":3.04,"end":3.84,"sentiment":"positive","sentiment_score":0.43537160754203796},{"text":"This is Maureen again from Airtel.","start":3.84,"end":5.8599997,"sentiment":"neutral","sentiment_score":0.30251803745826084}],"sentiment":"neutral","sentiment_score":0.29853771179914473,"channel":0,"num_words":10,"start":2.32,"end":5.8599997},{"sentences":[{"text":"Yes.","start":6.56,"end":7.06,"sentiment":"neutral","sentiment_score":0.15327617526054382}],"sentiment":"neutral","sentiment_score":0.15327617526054382,"channel":1,"num_words":1,"start":6.56,"end":7.06},{"sentences":[{"text":"Yeah.","start":7.44,"end":7.94,"sentiment":"neutral","sentiment_score":0.09840979427099228},{"text":"May I just know what are the other option for the ISP type based on the picture routers screenshots you just send me?","start":8.16,"end":17.345,"sentiment":"neutral","sentiment_score":0.021469742221676785}],"sentiment":"neutral","sentiment_score":0.024675577723731596,"channel":0,"num_words":24,"start":7.44,"end":17.345},{"sentences":[{"text":"There was so there was all other countries and then there was normal and there were and then there was manual and I tried all of them.","start":17.775,"end":26.01,"sentiment":"neutral","sentiment_score":-0.09292435894409816}],"sentiment":"neutral","sentiment_score":-0.09292435894409816,"channel":1,"num_words":27,"start":17.775,"end":26.01},{"sentences":[{"text":"But still doesn't work?","start":27.164999,"end":29.150002,"sentiment":"neutral","sentiment_score":-0.2206827998161316}],"sentiment":"neutral","sentiment_score":-0.2206827998161316,"channel":0,"num_words":4,"start":27.164999,"end":29.150002},{"sentences":[{"text":"And there was also Australia HFC, and I tried that one as well.","start":29.130001,"end":33.15,"sentiment":"neutral","sentiment_score":-0.0656329679947633},{"text":"That was so I tried the two the two Australia ones, normal and manual.","start":33.29,"end":39.47,"sentiment":"neutral","sentiment_score":-0.05737986309187753}],"sentiment":"neutral","sentiment_score":-0.06135358026734105,"channel":1,"num_words":27,"start":29.130001,"end":39.47},{"sentences":[{"text":"Okay.","start":41.21,"end":41.370003,"sentiment":"neutral","sentiment_score":0.039795875549316406},{"text":"I see.","start":41.370003,"end":41.85,"sentiment":"neutral","sentiment_score":0.04116085730493069},{"text":"Okay then.","start":41.85,"end":42.59,"sentiment":"neutral","sentiment_score":0.09113122522830963},{"text":"Just confirming.","start":43.095,"end":43.915,"sentiment":"neutral","sentiment_score":0.1321272812783718},{"text":"Okay then.","start":44.215,"end":44.955,"sentiment":"neutral","sentiment_score":0.20589615404605865}],"sentiment":"neutral","sentiment_score":0.10893632347385089,"channel":0,"num_words":9,"start":41.21,"end":44.955},{"sentences":[{"text":"Alright.","start":45.855003,"end":46.355003,"sentiment":"neutral","sentiment_score":0.2810429334640503}],"sentiment":"neutral","sentiment_score":0.2810429334640503,"channel":1,"num_words":1,"start":45.855003,"end":46.355003},{"sentences":[{"text":"I'll report it now.","start":46.055,"end":47.175003,"sentiment":"positive","sentiment_score":0.35095223784446716},{"text":"Thank you.","start":47.175003,"end":47.895,"sentiment":"positive","sentiment_score":0.5755646526813507},{"text":"Bye.","start":47.895,"end":48.395,"sentiment":"neutral","sentiment_score":0.21930184960365295}],"sentiment":"positive","sentiment_score":0.39632001519203186,"channel":0,"num_words":7,"start":46.055,"end":48.395}]},"summary":{"result":"success","short":"A customer named Maureen from Airtel calls an agent to report that they are having trouble with a picture router. They mention that there are other options for ISP based on screenshots, but have had trouble with all of them. The agent confirms the customer's information and promises to report the issue and end the call."},"intents":{"segments":[{"text":"May I just know what are the other option for the ISP type based on the picture routers screenshots you just send me?","start_word":13,"end_word":35,"intents":[{"intent":"Request information about isp type","confidence_score":0.009216877}]},{"text":"There was so there was all other countries and then there was normal and there were and then there was manual and I tried all of them. But still doesn't work? And there was also Australia HFC, and I tried that one as well. That was so I tried the two the two Australia ones, normal and manual. Okay.","start_word":36,"end_word":94,"intents":[{"intent":"Express confusion about other countries","confidence_score":0.000087636225}]}]},"sentiments":{"segments":[{"text":"Hello? Yes. Hello.","start_word":0,"end_word":2,"sentiment":"neutral","sentiment_score":0.1087903305888176},{"text":"Good afternoon.","start_word":3,"end_word":4,"sentiment":"positive","sentiment_score":0.4302031993865967},{"text":"This is Maureen again from Airtel. Yes. Yeah. May I just know what are the other option for the ISP type based on the picture routers screenshots you just send me? There was so there was all other countries and then there was normal and there were and then there was manual and I tried all of them. But still doesn't work? And there was also Australia HFC, and I tried that one as well. That was so I tried the two the two Australia ones, normal and manual. Okay. I see. Okay then. Just confirming. Okay then. Alright.","start_word":5,"end_word":103,"sentiment":"neutral","sentiment_score":0.00485908193513751},{"text":"I'll report it now. Thank you.","start_word":104,"end_word":109,"sentiment":"positive","sentiment_score":0.4041875004768371},{"text":"Bye.","start_word":110,"end_word":110,"sentiment":"neutral","sentiment_score":0.2921200692653656}],"average":{"sentiment":"neutral","sentiment_score":0.050192548124582174}}}}