{"metadata":{"transaction_key":"deprecated","request_id":"019f4565-1fca-7bb3-af32-4010f1f7c06b","sha256":"2704b4088528cc901e4e03d9d1850913fac78ab18a0937cb6a308d56e11d44e9","created":"2026-07-09T05:41:24.055Z","duration":14.039938,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":45,"output_tokens":45},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":45,"output_tokens":4}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"Hi. You've reached Andrew Cooper's phone. I'm afraid I'm not here to take your call at the moment, but please leave a message, and I will get back to you shortly.","confidence":0.9981856,"words":[{"word":"hi","start":0.88,"end":1.38,"confidence":0.99628675,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.081534244120121},{"word":"you've","start":1.4399999,"end":1.76,"confidence":0.9678016,"punctuated_word":"You've","sentiment":"neutral","sentiment_score":0.08466669172048569},{"word":"reached","start":1.76,"end":2.08,"confidence":0.9994815,"punctuated_word":"reached","sentiment":"neutral","sentiment_score":0.08064455538988113},{"word":"andrew","start":2.08,"end":2.48,"confidence":0.9737022,"punctuated_word":"Andrew","sentiment":"neutral","sentiment_score":0.09740326553583144},{"word":"cooper's","start":2.48,"end":2.8799999,"confidence":0.9884678,"punctuated_word":"Cooper's","sentiment":"neutral","sentiment_score":0.10573484748601912},{"word":"phone","start":2.8799999,"end":3.3799999,"confidence":0.9944492,"punctuated_word":"phone.","sentiment":"neutral","sentiment_score":0.07460200786590576},{"word":"i'm","start":3.4399998,"end":3.6799998,"confidence":0.99965775,"punctuated_word":"I'm","sentiment":"negative","sentiment_score":-0.43262994289398193},{"word":"afraid","start":3.6799998,"end":4.0,"confidence":0.9995364,"punctuated_word":"afraid","sentiment":"negative","sentiment_score":-0.523384153842926},{"word":"i'm","start":4.0,"end":4.16,"confidence":0.9952539,"punctuated_word":"I'm","sentiment":"negative","sentiment_score":-0.47204816341400146},{"word":"not","start":4.16,"end":4.4,"confidence":0.999292,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.5819005370140076},{"word":"here","start":4.4,"end":4.56,"confidence":0.9962786,"punctuated_word":"here","sentiment":"negative","sentiment_score":-0.5308963656425476},{"word":"to","start":4.56,"end":4.64,"confidence":0.99624217,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.5554879307746887},{"word":"take","start":4.64,"end":4.88,"confidence":0.99890864,"punctuated_word":"take","sentiment":"negative","sentiment_score":-0.6449843049049377},{"word":"your","start":4.88,"end":5.12,"confidence":0.9981856,"punctuated_word":"your","sentiment":"negative","sentiment_score":-0.5113654136657715},{"word":"call","start":5.12,"end":5.3599997,"confidence":0.99931085,"punctuated_word":"call","sentiment":"negative","sentiment_score":-0.5724571347236633},{"word":"at","start":5.3599997,"end":5.44,"confidence":0.99796295,"punctuated_word":"at","sentiment":"negative","sentiment_score":-0.49366727471351624},{"word":"the","start":5.44,"end":5.6,"confidence":0.9984584,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.5084458589553833},{"word":"moment","start":5.6,"end":6.1,"confidence":0.8556484,"punctuated_word":"moment,","sentiment":"negative","sentiment_score":-0.37074536085128784},{"word":"but","start":6.16,"end":6.3999996,"confidence":0.99359953,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.2328473925590515},{"word":"please","start":6.3999996,"end":6.7999997,"confidence":0.9968802,"punctuated_word":"please","sentiment":"neutral","sentiment_score":-0.2604301869869232},{"word":"leave","start":6.7999997,"end":7.04,"confidence":0.70848995,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":-0.15772175788879397},{"word":"a","start":7.04,"end":7.2,"confidence":0.9879745,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.1958225667476654},{"word":"message","start":7.2,"end":7.6,"confidence":0.7973098,"punctuated_word":"message,","sentiment":"neutral","sentiment_score":-0.1085083931684494},{"word":"and","start":7.6,"end":7.7599998,"confidence":0.9996296,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.024103134870529175},{"word":"i","start":7.7599998,"end":7.8399997,"confidence":0.99994314,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.03131480515003204},{"word":"will","start":7.8399997,"end":8.0,"confidence":0.999047,"punctuated_word":"will","sentiment":"neutral","sentiment_score":-0.004613250494003296},{"word":"get","start":8.0,"end":8.24,"confidence":0.9997515,"punctuated_word":"get","sentiment":"neutral","sentiment_score":-0.05544085800647736},{"word":"back","start":8.24,"end":8.4,"confidence":0.99987876,"punctuated_word":"back","sentiment":"neutral","sentiment_score":-0.07411311566829681},{"word":"to","start":8.4,"end":8.559999,"confidence":0.9990357,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.006685242056846619},{"word":"you","start":8.559999,"end":8.72,"confidence":0.9995401,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.08591614663600922},{"word":"shortly","start":8.72,"end":9.22,"confidence":0.99965024,"punctuated_word":"shortly.","sentiment":"neutral","sentiment_score":0.005349633749574423}],"paragraphs":{"transcript":"\nHi. You've reached Andrew Cooper's phone. I'm afraid I'm not here to take your call at the moment, but please leave a message, and I will get back to you shortly.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.88,"end":1.38,"sentiment":"neutral","sentiment_score":0.081534244120121},{"text":"You've reached Andrew Cooper's phone.","start":1.4399999,"end":3.3799999,"sentiment":"neutral","sentiment_score":0.08861027359962463},{"text":"I'm afraid I'm not here to take your call at the moment, but please leave a message, and I will get back to you shortly.","start":3.4399998,"end":9.22,"sentiment":"neutral","sentiment_score":-0.28590045938268305}],"sentiment":"neutral","sentiment_score":-0.21364277007899457,"num_words":31,"start":0.88,"end":9.22}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. You've reached Andrew Cooper's phone. I'm afraid I'm not here to take your call at the moment, but please leave a message, and I will get back to you shortly.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.88,"end":1.38,"sentiment":"neutral","sentiment_score":0.081534244120121},{"text":"You've reached Andrew Cooper's phone.","start":1.4399999,"end":3.3799999,"sentiment":"neutral","sentiment_score":0.08861027359962463},{"text":"I'm afraid I'm not here to take your call at the moment, but please leave a message, and I will get back to you shortly.","start":3.4399998,"end":9.22,"sentiment":"neutral","sentiment_score":-0.28590045938268305}],"sentiment":"neutral","sentiment_score":-0.21364277007899457,"channel":1,"num_words":31,"start":0.88,"end":9.22}]},"summary":{"result":"success","short":"Hi. You've reached Andrew Cooper's phone. I'm afraid I'm not here to take your call at the moment, but please leave a message, and I will get back to you shortly."},"intents":{"segments":[{"text":"I'm afraid I'm not here to take your call at the moment, but please leave a message, and I will get back to you shortly.","start_word":6,"end_word":30,"intents":[{"intent":"Leave message","confidence_score":0.728998}]}]},"sentiments":{"segments":[{"text":"Hi. You've reached Andrew Cooper's phone. I'm afraid I'm not here to take your call at the moment, but please leave a message, and I will get back to you shortly.","start_word":0,"end_word":30,"sentiment":"neutral","sentiment_score":-0.19006262719631195}],"average":{"sentiment":"neutral","sentiment_score":-0.19006262885199657}}}}