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This is Mark Smith of SLF Lawyers. I'm sorry I can't take your call at the moment. Could you please leave your name and number, and I'll return your call as soon as possible?","paragraphs":[{"sentences":[{"text":"Hello.","start":1.92,"end":2.3999999,"sentiment":"neutral","sentiment_score":0.03760258853435517},{"text":"This is Mark Smith of SLF Lawyers.","start":2.3999999,"end":4.74,"sentiment":"neutral","sentiment_score":0.04013791999646595},{"text":"I'm sorry I can't take your call at the moment.","start":5.12,"end":7.44,"sentiment":"neutral","sentiment_score":-0.2770188316702843},{"text":"Could you please leave your name and number, and I'll return your call as soon as possible?","start":7.44,"end":11.62,"sentiment":"neutral","sentiment_score":-0.06497895849101684}],"sentiment":"neutral","sentiment_score":-0.10160750235830035,"num_words":35,"start":1.92,"end":11.62}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello. This is Mark Smith of SLF Lawyers. I'm sorry I can't take your call at the moment. Could you please leave your name and number, and I'll return your call as soon as possible?\n\nChannel 0: Hey, Mark. It's Henry Kier calling from Techno. I'm sorry I missed you, mate. I was just following up to clean up my calendar. I just realized we have about an hour's difference due to the daylight savings.\n\nSo I just wanted to follow-up and see if you were still okay for our 12:30 tomorrow, which is Sydney time. I'll send an email just to confirm again, but, yeah, hopefully, you're having a good day. Cheers. Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.92,"end":2.3999999,"sentiment":"neutral","sentiment_score":0.03760258853435517},{"text":"This is Mark Smith of SLF Lawyers.","start":2.3999999,"end":4.74,"sentiment":"neutral","sentiment_score":0.04013791999646595},{"text":"I'm sorry I can't take your call at the moment.","start":5.12,"end":7.44,"sentiment":"neutral","sentiment_score":-0.2770188316702843},{"text":"Could you please leave your name and number, and I'll return your call as soon as possible?","start":7.44,"end":11.62,"sentiment":"neutral","sentiment_score":-0.06497895849101684}],"sentiment":"neutral","sentiment_score":-0.10160750235830035,"channel":1,"num_words":35,"start":1.92,"end":11.62},{"sentences":[{"text":"Hey, Mark.","start":14.719999,"end":15.255,"sentiment":"neutral","sentiment_score":0.06136975437402725},{"text":"It's Henry Kier calling from Techno.","start":15.575,"end":16.935,"sentiment":"neutral","sentiment_score":0.0758631316324075},{"text":"I'm sorry I missed you, mate.","start":16.935,"end":18.015,"sentiment":"neutral","sentiment_score":-0.07054825313389301},{"text":"I was just following up to clean up my calendar.","start":18.015,"end":20.935,"sentiment":"neutral","sentiment_score":0.05781350880861282},{"text":"I just realized we have about an hour's difference due to the daylight savings.","start":20.935,"end":25.814999,"sentiment":"neutral","sentiment_score":0.01842564983027322}],"sentiment":"neutral","sentiment_score":0.026071656985502494,"channel":0,"num_words":38,"start":14.719999,"end":25.814999},{"sentences":[{"text":"So I just wanted to follow-up and see if you were still okay for our 12:30 tomorrow, which is Sydney time.","start":25.814999,"end":31.202938,"sentiment":"neutral","sentiment_score":0.2189918259779612},{"text":"I'll send an email just to confirm again, but, yeah, hopefully, you're having a good day.","start":31.422937,"end":35.58294,"sentiment":"positive","sentiment_score":0.4555488135665655},{"text":"Cheers.","start":35.58294,"end":35.982937,"sentiment":"positive","sentiment_score":0.5004298686981201},{"text":"Bye.","start":35.982937,"end":36.482937,"sentiment":"neutral","sentiment_score":0.1966402530670166}],"sentiment":"neutral","sentiment_score":0.3226840893427531,"channel":0,"num_words":39,"start":25.814999,"end":36.482937}]},"summary":{"result":"success","short":"Mark Smith from SLF Lawyers is not available to take the call and asks the caller to leave their name and number. Henry Kier from Techno follows up on a missed call to clean up his calendar and confirms their appointment for 12:30 the next day. He will send an email to confirm and hopes the caller had a good day."},"intents":{"segments":[{"text":"So I just wanted to follow-up and see if you were still okay for our 12:30 tomorrow, which is Sydney time.","start_word":73,"end_word":93,"intents":[{"intent":"Confirm schedule","confidence_score":0.10194992}]}]},"sentiments":{"segments":[{"text":"Hello. This is Mark Smith of SLF Lawyers. I'm sorry I can't take your call at the moment. Could you please leave your name and number, and I'll return your call as soon as possible? Hey, Mark. It's Henry Kier calling from Techno. I'm sorry I missed you, mate. I was just following up to clean up my calendar. I just realized we have about an hour's difference due to the daylight savings. So I just wanted to follow-up and see if you were still okay for our 12:30 tomorrow, which is Sydney time.","start_word":0,"end_word":93,"sentiment":"neutral","sentiment_score":0.017506934702396393},{"text":"I'll send an email just to confirm again, but, yeah, hopefully, you're having a good day. Cheers.","start_word":94,"end_word":110,"sentiment":"positive","sentiment_score":0.48308607935905457},{"text":"Bye.","start_word":111,"end_word":111,"sentiment":"neutral","sentiment_score":0.26172035932540894}],"average":{"sentiment":"neutral","sentiment_score":0.10647215843200684}}}}