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yo yo? What's up? Do you need a booking? I do. Sure thing.\n\nCan you tell me the date and time you're looking to book? Great news. We have an available slot next Tuesday, April 14 at 11AM. Let's get your booking confirmed. Could you please provide me with your full name, phone number, reason for your visit, and just for fun, what you had for lunch?\n\nGreat. Let me confirm everything. Your name is Sean Nguyen. Your phone number is 0488883366. You're booking a dentist appointment, and you had an apple for lunch.\n\nDoes that all sound correct? Your booking is confirmed, Sean. You'll see the dentist on Tuesday, April 14 at 11AM. If there's anything else you need, just let me know. Have a great day.","paragraphs":[{"sentences":[{"text":"Yo yo yo?","start":3.12,"end":3.84,"sentiment":"neutral","sentiment_score":-0.0027724535514911017},{"text":"What's up?","start":3.84,"end":4.66,"sentiment":"neutral","sentiment_score":-0.011423936579376459},{"text":"Do you need a booking?","start":4.72,"end":5.7,"sentiment":"neutral","sentiment_score":-0.015533183887600898},{"text":"I do.","start":10.48,"end":11.219999,"sentiment":"negative","sentiment_score":-0.3435618281364441},{"text":"Sure thing.","start":19.695,"end":20.595001,"sentiment":"neutral","sentiment_score":0.05822182446718216}],"sentiment":"neutral","sentiment_score":-0.04853651147069676,"num_words":14,"start":3.12,"end":20.595001},{"sentences":[{"text":"Can you tell me the date and time you're looking to book?","start":21.055,"end":23.795,"sentiment":"neutral","sentiment_score":0.03506762643034259},{"text":"Great news.","start":31.87,"end":32.510002,"sentiment":"positive","sentiment_score":0.5691419839859009},{"text":"We have an available slot next Tuesday, April 14 at 11AM.","start":32.510002,"end":36.53,"sentiment":"positive","sentiment_score":0.3375860344279896},{"text":"Let's get your booking confirmed.","start":37.065,"end":38.605,"sentiment":"positive","sentiment_score":0.39917625188827516},{"text":"Could you please provide me with your full name, phone number, reason for your visit, and just for fun, what you had for lunch?","start":38.745,"end":44.364998,"sentiment":"neutral","sentiment_score":0.2180605890850226}],"sentiment":"neutral","sentiment_score":0.23151624558010586,"num_words":54,"start":21.055,"end":44.364998},{"sentences":[{"text":"Great.","start":55.64,"end":56.14,"sentiment":"positive","sentiment_score":0.45096611976623535},{"text":"Let me confirm everything.","start":56.28,"end":57.659996,"sentiment":"neutral","sentiment_score":0.3184773847460747},{"text":"Your name is Sean Nguyen.","start":57.879997,"end":59.26,"sentiment":"neutral","sentiment_score":0.20361219644546508},{"text":"Your phone number is 0488883366.","start":59.32,"end":65.975,"sentiment":"neutral","sentiment_score":0.132623328268528},{"text":"You're booking a dentist appointment, and you had an apple for lunch.","start":65.975,"end":69.674995,"sentiment":"neutral","sentiment_score":0.17947146793206534}],"sentiment":"neutral","sentiment_score":0.2059152184261216,"num_words":27,"start":55.64,"end":69.674995},{"sentences":[{"text":"Does that all sound correct?","start":69.975,"end":71.275,"sentiment":"neutral","sentiment_score":0.15951185524463654},{"text":"Your booking is confirmed, Sean.","start":77.11,"end":78.869995,"sentiment":"positive","sentiment_score":0.39788264632225034},{"text":"You'll see the dentist on Tuesday, April 14 at 11AM.","start":78.869995,"end":82.57,"sentiment":"neutral","sentiment_score":0.32606688141822815},{"text":"If there's anything else you need, just let me know.","start":82.869995,"end":85.27,"sentiment":"neutral","sentiment_score":0.28796177804470063},{"text":"Have a great day.","start":85.27,"end":86.25,"sentiment":"positive","sentiment_score":0.5912716239690781}],"sentiment":"neutral","sentiment_score":0.33212781171588335,"num_words":34,"start":69.975,"end":86.25}]}}]}],"paragraphs":{"transcript":"\nChannel 0: One of the changes that I've pushed.\n\nChannel 1: Yo yo yo? What's up? Do you need a booking?\n\nChannel 0: She didn't say process. Did you change it? No. I think she or\n\nChannel 1: I\n\nChannel 0: not.\n\nChannel 1: do.\n\nChannel 0: I'm just gonna get super confused by you talking in the background. Yeah. Okay. Anyway, let's continue with the booking, please.\n\nChannel 1: Sure thing. Can you tell me the date and time you're looking to book?\n\nChannel 0: Next Tuesday, 11AM, please.\n\nChannel 1: Great news. We have an available slot next Tuesday, April 14 at 11AM. Let's get your booking confirmed. Could you please provide me with your full name, phone number, reason for your visit, and just for fun, what you had for lunch?\n\nChannel 0: Sean Ewan. 0488883366. Dentist appointment, and I had an apple for lunch.\n\nChannel 1: Great. Let me confirm everything. Your name is Sean Nguyen. Your phone number is 0488883366. You're booking a dentist appointment, and you had an apple for lunch.\n\nDoes that all sound correct?\n\nChannel 0: Sounds good.\n\nChannel 1: Your booking is confirmed, Sean. You'll see the dentist on Tuesday, April 14 at 11AM. If there's anything else you need, just let me know. Have a great day.\n\nChannel 0: Thanks. That's all. Thank you. Bye.","paragraphs":[{"sentences":[{"text":"One of the changes that I've pushed.","start":0.0,"end":2.26,"sentiment":"neutral","sentiment_score":-0.026094915345311165}],"sentiment":"neutral","sentiment_score":-0.026094915345311165,"channel":0,"num_words":7,"start":0.0,"end":2.26},{"sentences":[{"text":"Yo yo yo?","start":3.12,"end":3.84,"sentiment":"neutral","sentiment_score":-0.0027724535514911017},{"text":"What's up?","start":3.84,"end":4.66,"sentiment":"neutral","sentiment_score":-0.011423936579376459},{"text":"Do you need a booking?","start":4.72,"end":5.7,"sentiment":"neutral","sentiment_score":-0.015533183887600898}],"sentiment":"neutral","sentiment_score":-0.010883115325123071,"channel":1,"num_words":10,"start":3.12,"end":5.7},{"sentences":[{"text":"She didn't say process.","start":6.16,"end":7.52,"sentiment":"neutral","sentiment_score":-0.12575275264680386},{"text":"Did you change 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talking in the background.","start":11.04,"end":13.725,"sentiment":"negative","sentiment_score":-0.43611741811037064},{"text":"Yeah.","start":13.725,"end":14.225,"sentiment":"neutral","sentiment_score":-0.048205748200416565},{"text":"Okay.","start":14.685,"end":15.165,"sentiment":"neutral","sentiment_score":-0.022029776126146317},{"text":"Anyway, let's continue with the booking, please.","start":15.165,"end":17.505001,"sentiment":"neutral","sentiment_score":0.057653544071529596}],"sentiment":"neutral","sentiment_score":-0.23333665395953826,"channel":0,"num_words":21,"start":11.04,"end":17.505001},{"sentences":[{"text":"Sure thing.","start":19.695,"end":20.595001,"sentiment":"neutral","sentiment_score":0.05822182446718216},{"text":"Can you tell me the date and time you're looking to 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what you had for lunch?","start":38.745,"end":44.364998,"sentiment":"neutral","sentiment_score":0.2180605890850226}],"sentiment":"neutral","sentiment_score":0.28764442248003824,"channel":1,"num_words":42,"start":31.87,"end":44.364998},{"sentences":[{"text":"Sean Ewan.","start":44.925003,"end":45.825,"sentiment":"neutral","sentiment_score":0.023861998692154884},{"text":"0488883366.","start":46.205,"end":50.225,"sentiment":"neutral","sentiment_score":0.030499443411827087},{"text":"Dentist appointment, and I had an apple for lunch.","start":50.445,"end":53.13,"sentiment":"neutral","sentiment_score":0.10066037583682272}],"sentiment":"neutral","sentiment_score":0.08201390194396178,"channel":0,"num_words":12,"start":44.925003,"end":53.13},{"sentences":[{"text":"Great.","start":55.64,"end":56.14,"sentiment":"positive","sentiment_score":0.45096611976623535},{"text":"Let me confirm 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good.","start":71.635,"end":72.455,"sentiment":"positive","sentiment_score":0.455016165971756}],"sentiment":"positive","sentiment_score":0.455016165971756,"channel":0,"num_words":2,"start":71.635,"end":72.455},{"sentences":[{"text":"Your booking is confirmed, Sean.","start":77.11,"end":78.869995,"sentiment":"positive","sentiment_score":0.39788264632225034},{"text":"You'll see the dentist on Tuesday, April 14 at 11AM.","start":78.869995,"end":82.57,"sentiment":"neutral","sentiment_score":0.32606688141822815},{"text":"If there's anything else you need, just let me know.","start":82.869995,"end":85.27,"sentiment":"neutral","sentiment_score":0.28796177804470063},{"text":"Have a great 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The representative confirms the booking and asks for the customer's information, including their name, phone number, and reason for the visit. The customer confirms the booking and is informed of a dentist appointment and lunch. The call ends with the representative thanking the customer and saying goodbye."},"intents":{"segments":[{"text":"We have an available slot next Tuesday, April 14 at 11AM. Let's get your booking confirmed. Could you please provide me with your full name, phone number, reason for your visit, and just for fun, what you had for lunch? Sean Ewan.","start_word":74,"end_word":115,"intents":[{"intent":"Confirm booking","confidence_score":0.3722708}]}]},"sentiments":{"segments":[{"text":"One of the changes that I've pushed. Yo yo yo? What's up? Do you need a booking? She didn't say process. Did you change it? No. I think she or I not. do.","start_word":0,"end_word":32,"sentiment":"neutral","sentiment_score":-0.09759536385536194},{"text":"I'm just gonna get super confused by you talking in the background.","start_word":33,"end_word":44,"sentiment":"negative","sentiment_score":-0.43540680408477783},{"text":"Yeah. Okay. Anyway, let's continue with the booking, please. Sure thing. Can you tell me the date and time you're looking to book? Next Tuesday, 11AM, please.","start_word":45,"end_word":71,"sentiment":"neutral","sentiment_score":0.036627016961574554},{"text":"Great news. We have an available slot next Tuesday, April 14 at 11AM. Let's get your booking confirmed.","start_word":72,"end_word":89,"sentiment":"positive","sentiment_score":0.38310638070106506},{"text":"Could you please provide me with your full name, phone number, reason for your visit, and just for fun, what you had for lunch? Sean Ewan. 0488883366. 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Thank you.","start_word":185,"end_word":193,"sentiment":"positive","sentiment_score":0.4896891117095947},{"text":"Bye.","start_word":194,"end_word":194,"sentiment":"neutral","sentiment_score":0.26493144035339355}],"average":{"sentiment":"neutral","sentiment_score":0.12919915689004435}}}}