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I got that email, and I have already had a talk with the vendor. And, yep, once I get update from them, I'll reply to the email. I'm already in touch with the vendor. Mhmm. Yep. Mhmm. So, also, I wanna check the real, CM9681. It is going to come in stock on September 1. I need to cross check once, but the stock is coming in on September 1. The original nine six, the product you were after. So we'll check once, like, how many units are come from. If you want, we can place that order. Once I get update, well, I'll update you from the vendor as well, and then we'll see how we go from there. Yeah. I have received email from him. He was after three different products. Two products we do have. The stock is coming in on September 1. And one product currently, we do not have any update. So he said just he's after just single unit of c m nine six eight one. September 1. Before, like, first, he mentioned, like, he's after three units each. But right now, like, he he said, like, just single unit of nine six eight one. Yep. Yep. No. I have I'm already in touch with them. And once I get update from the site, we'll update to you. No issues. Yep. Alright. No worries, sir. All good. Yes. 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Yep. Ross speaking. Yeah. Hi, Sean.\n\nHow are you? I'm good, man. How are you? Yep. I have got email from Zoe Ripke regarding C M 9680.\n\nThe issue is you're setting? Yep. I got that email, and I have already had a talk with the vendor. And, yep, once I get update from them, I'll reply to the email. I'm already in touch with the vendor.\n\nMhmm. Yep. Mhmm. So, also, I wanna check the real, CM9681. It is going to come in stock on September 1.\n\nI need to cross check once, but the stock is coming in on September 1. The original nine six, the product you were after. So we'll check once, like, how many units are come from. If you want, we can place that order. Once I get update, well, I'll update you from the vendor as well, and then we'll see how we go from there.\n\nYeah. I have received email from him. He was after three different products. Two products we do have. The stock is coming in on September 1.\n\nAnd one product currently, we do not have any update. So he said just he's after just single unit of c m nine six eight one. September 1. Before, like, first, he mentioned, like, he's after three units each. But right now, like, he he said, like, just single unit of nine six eight one.\n\nYep. Yep. No. I have I'm already in touch with them. And once I get update from the site, we'll update to you.\n\nNo issues. Yep. Alright. No worries, sir. All good.\n\nYes. Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":3.1999998,"end":3.6999998,"sentiment":"neutral","sentiment_score":0.013330105692148209},{"text":"Yep.","start":7.04,"end":7.52,"sentiment":"neutral","sentiment_score":0.04121021553874016},{"text":"Ross speaking.","start":7.52,"end":8.42,"sentiment":"neutral","sentiment_score":0.029608215205371383},{"text":"Yeah.","start":12.719999,"end":12.96,"sentiment":"neutral","sentiment_score":0.12452620267868042},{"text":"Hi, Sean.","start":12.96,"end":13.5199995,"sentiment":"neutral","sentiment_score":0.22283334285020828}],"sentiment":"neutral","sentiment_score":0.09770709143153258,"num_words":7,"start":3.1999998,"end":13.5199995},{"sentences":[{"text":"How are you?","start":13.5199995,"end":13.84,"sentiment":"neutral","sentiment_score":0.2504737625519435},{"text":"I'm good, man.","start":13.84,"end":14.48,"sentiment":"positive","sentiment_score":0.5901738405227661},{"text":"How are 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Is that Ross? Yeah, Ross. It's John here from SuperShark. How are you? Good. Did you get the email that Zoe sent you before? Yep. So that that unit didn't work. Right. Okay. Because yeah. One of our lines is down unless we get a replacement for it really urgently, so I need to know what's happening with it. Yeah. Okay. How many of those are you getting in stock? Did you also receive an email from Kenisha? Yes. Mhmm. Right. Right. And they're getting in on the first. Okay. Okay. Can you do me a favor when you when you find out from the vendor about the other one, what we can do? Because we really need to expedite that urgently. It's critical. Okay. That'd be great. Thanks, Ross. Okay. 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Is that Ross? Yeah, Ross. It's John here from SuperShark. How are you?\n\nGood. Did you get the email that Zoe sent you before? Yep. So that that unit didn't work. Right.\n\nOkay. Because yeah. One of our lines is down unless we get a replacement for it really urgently, so I need to know what's happening with it. Yeah. Okay.\n\nHow many of those are you getting in stock? Did you also receive an email from Kenisha? Yes. Mhmm. Right.\n\nRight. And they're getting in on the first. Okay. Okay. Can you do me a favor when you when you find out from the vendor about the other one, what we can do?\n\nBecause we really need to expedite that urgently. It's critical. Okay. That'd be great. Thanks, Ross.\n\nOkay. Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":4.64,"end":4.96,"sentiment":"neutral","sentiment_score":0.015239270403981209},{"text":"Is that Ross?","start":4.96,"end":5.8599997,"sentiment":"neutral","sentiment_score":0.019901612773537636},{"text":"Yeah, Ross.","start":8.96,"end":9.599999,"sentiment":"neutral","sentiment_score":0.1369006261229515},{"text":"It's John here from SuperShark.","start":9.599999,"end":10.96,"sentiment":"neutral","sentiment_score":0.20843693614006042},{"text":"How are you?","start":10.96,"end":11.78,"sentiment":"neutral","sentiment_score":0.20388111472129822}],"sentiment":"neutral","sentiment_score":0.14304095613104956,"num_words":14,"start":4.64,"end":11.78},{"sentences":[{"text":"Good.","start":15.645,"end":16.125,"sentiment":"neutral","sentiment_score":0.3204415440559387},{"text":"Did you get the email that Zoe sent you before?","start":16.125,"end":19.505001,"sentiment":"neutral","sentiment_score":0.0635112788528204},{"text":"Yep.","start":25.244999,"end":25.744999,"sentiment":"neutral","sentiment_score":0.006134615279734135},{"text":"So that that unit didn't work.","start":27.4,"end":30.300001,"sentiment":"neutral","sentiment_score":-0.08659555530175567},{"text":"Right.","start":46.835,"end":47.335,"sentiment":"neutral","sentiment_score":0.009247473441064358}],"sentiment":"neutral","sentiment_score":0.023755952078653008,"num_words":19,"start":15.645,"end":47.335},{"sentences":[{"text":"Okay.","start":47.555,"end":48.055,"sentiment":"neutral","sentiment_score":-0.0016055209562182426},{"text":"Because yeah.","start":48.515,"end":50.594997,"sentiment":"neutral","sentiment_score":-0.05135318264365196},{"text":"One of our lines is down unless we get a replacement for it really urgently, so I need to know what's happening with it.","start":50.594997,"end":56.940002,"sentiment":"neutral","sentiment_score":-0.2890498824417591},{"text":"Yeah.","start":63.88,"end":64.380005,"sentiment":"neutral","sentiment_score":0.0033802948892116547},{"text":"Okay.","start":70.725,"end":71.125,"sentiment":"neutral","sentiment_score":-0.00354679673910141}],"sentiment":"neutral","sentiment_score":-0.24281639885157347,"num_words":29,"start":47.555,"end":71.125},{"sentences":[{"text":"How many of those are you getting in stock?","start":71.125,"end":72.985,"sentiment":"neutral","sentiment_score":-0.011784745587242974},{"text":"Did you also receive an email from Kenisha?","start":100.195,"end":102.455,"sentiment":"neutral","sentiment_score":0.016650749021209776},{"text":"Yes.","start":110.195,"end":110.61,"sentiment":"neutral","sentiment_score":0.018564842641353607},{"text":"Mhmm.","start":110.61,"end":111.11,"sentiment":"neutral","sentiment_score":0.0036673785652965303},{"text":"Right.","start":123.25,"end":123.57,"sentiment":"neutral","sentiment_score":0.010543668642640114}],"sentiment":"neutral","sentiment_score":0.002995958586689085,"num_words":20,"start":71.125,"end":123.57},{"sentences":[{"text":"Right.","start":123.57,"end":124.07,"sentiment":"neutral","sentiment_score":0.013626234605908394},{"text":"And they're getting in on the first.","start":124.895004,"end":126.515,"sentiment":"neutral","sentiment_score":0.00345899277765836},{"text":"Okay.","start":129.695,"end":130.195,"sentiment":"neutral","sentiment_score":-0.0020902119576931},{"text":"Okay.","start":139.46,"end":139.78001,"sentiment":"neutral","sentiment_score":0.026023857295513153},{"text":"Can you do me a favor when you when you find out from the vendor about the other one, what we can do?","start":139.78001,"end":144.98001,"sentiment":"neutral","sentiment_score":0.03244117639310982}],"sentiment":"neutral","sentiment_score":0.024482420800874632,"num_words":33,"start":123.57,"end":144.98001},{"sentences":[{"text":"Because we really need to expedite that urgently.","start":144.98001,"end":147.88,"sentiment":"neutral","sentiment_score":-0.09261467540636659},{"text":"It's critical.","start":148.5,"end":149.32,"sentiment":"neutral","sentiment_score":0.023560605011880398},{"text":"Okay.","start":155.675,"end":156.155,"sentiment":"neutral","sentiment_score":0.27300167083740234},{"text":"That'd be great.","start":156.155,"end":157.05501,"sentiment":"positive","sentiment_score":0.5343091090520223},{"text":"Thanks, Ross.","start":158.955,"end":159.855,"sentiment":"positive","sentiment_score":0.5005627274513245}],"sentiment":"neutral","sentiment_score":0.13645364122930914,"num_words":16,"start":144.98001,"end":159.855},{"sentences":[{"text":"Okay.","start":160.875,"end":161.355,"sentiment":"neutral","sentiment_score":0.3026837110519409},{"text":"Bye.","start":161.355,"end":161.855,"sentiment":"neutral","sentiment_score":0.18811553716659543}],"sentiment":"neutral","sentiment_score":0.2453996241092682,"num_words":2,"start":160.875,"end":161.855}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello?\n\nChannel 1: Hello. Is that Ross?\n\nChannel 0: Yep. Ross speaking.\n\nChannel 1: Yeah, Ross. It's John here from SuperShark. How are you?\n\nChannel 0: Yeah. Hi, Sean. How are you? I'm good, man. How are you?\n\nChannel 1: Good. Did you get the email that Zoe sent you before?\n\nChannel 0: Yep. I have got email from Zoe Ripke\n\nChannel 1: Yep.\n\nChannel 0: regarding\n\nChannel 1: So that\n\nChannel 0: C M 9680.\n\nChannel 1: that unit\n\nChannel 0: The issue\n\nChannel 1: didn't\n\nChannel 0: is you're\n\nChannel 1: work.\n\nChannel 0: setting? Yep. I got that email, and I have already had a talk with the vendor. And, yep, once I get update from them, I'll reply to the email. I'm already in touch with the vendor.\n\nChannel 1: Right. Okay. Because\n\nChannel 0: Mhmm. Yep.\n\nChannel 1: yeah. One of our lines is down unless we get a replacement for it really urgently, so I need to know what's\n\nChannel 0: Mhmm.\n\nChannel 1: happening with it.\n\nChannel 0: So, also, I wanna check the real, CM9681. It\n\nChannel 1: Yeah.\n\nChannel 0: is going to come in stock on September 1.\n\nChannel 1: Okay. How many of those are you getting in stock?\n\nChannel 0: I need to cross check once, but the stock is coming in on September 1. The original nine six, the product you were after. So we'll check once, like, how many units are come from. If you want, we can place that order. Once I get update, well, I'll update you from the vendor as well, and then we'll see how we go from there.\n\nChannel 1: Did you also receive an email from Kenisha?\n\nChannel 0: Yeah. I have received email from him. He was after three different products. Two products\n\nChannel 1: Yes.\n\nChannel 0: we do\n\nChannel 1: Mhmm.\n\nChannel 0: have. The stock is coming in on September 1. And one product currently, we do not have any update. So he said just he's after just single unit of c m nine six eight one.\n\nChannel 1: Right. Right. And they're getting in on the first.\n\nChannel 0: September 1. Before, like,\n\nChannel 1: Okay.\n\nChannel 0: first, he mentioned, like, he's after three units each. But right now, like, he he said, like, just single unit of nine six eight one.\n\nChannel 1: Okay. Can you do me a favor when you when you find out from the vendor about the other one, what we can do? Because we really need to expedite that urgently.\n\nChannel 0: Yep.\n\nChannel 1: It's\n\nChannel 0: Yep.\n\nChannel 1: critical.\n\nChannel 0: No. I have I'm already in touch with them. And once I get update from the site, we'll update to you.\n\nChannel 1: Okay. That'd be great.\n\nChannel 0: No issues. Yep. Alright.\n\nChannel 1: Thanks, Ross.\n\nChannel 0: No worries, sir.\n\nChannel 1: Okay.\n\nChannel 0: All good.\n\nChannel 1: Bye.\n\nChannel 0: Yes. Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":3.1999998,"end":3.6999998,"sentiment":"neutral","sentiment_score":0.013330105692148209}],"sentiment":"neutral","sentiment_score":0.013330105692148209,"channel":0,"num_words":1,"start":3.1999998,"end":3.6999998},{"sentences":[{"text":"Hello.","start":4.64,"end":4.96,"sentiment":"neutral","sentiment_score":0.015239270403981209},{"text":"Is that Ross?","start":4.96,"end":5.8599997,"sentiment":"neutral","sentiment_score":0.019901612773537636}],"sentiment":"neutral","sentiment_score":0.01873602718114853,"channel":1,"num_words":4,"start":4.64,"end":5.8599997},{"sentences":[{"text":"Yep.","start":7.04,"end":7.52,"sentiment":"neutral","sentiment_score":0.04121021553874016},{"text":"Ross speaking.","start":7.52,"end":8.42,"sentiment":"neutral","sentiment_score":0.029608215205371383}],"sentiment":"neutral","sentiment_score":0.03347554864982764,"channel":0,"num_words":3,"start":7.04,"end":8.42},{"sentences":[{"text":"Yeah, 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one.","start":133.425,"end":138.16501,"sentiment":"neutral","sentiment_score":-0.01253613963490352}],"sentiment":"neutral","sentiment_score":-0.01090030200779438,"channel":0,"num_words":25,"start":129.82501,"end":138.16501},{"sentences":[{"text":"Okay.","start":139.46,"end":139.78001,"sentiment":"neutral","sentiment_score":0.026023857295513153},{"text":"Can you do me a favor when you when you find out from the vendor about the other one, what we can do?","start":139.78001,"end":144.98001,"sentiment":"neutral","sentiment_score":0.03244117639310982},{"text":"Because we really need to expedite that urgently.","start":144.98001,"end":147.88,"sentiment":"neutral","sentiment_score":-0.09261467540636659}],"sentiment":"neutral","sentiment_score":0.0009766722214408219,"channel":1,"num_words":32,"start":139.46,"end":147.88},{"sentences":[{"text":"Yep.","start":148.24,"end":148.56,"sentiment":"neutral","sentiment_score":0.04862583801150322}],"sentiment":"neutral","sentiment_score":0.04862583801150322,"channel":0,"num_words":1,"start":148.24,"end":148.56},{"sentences":[{"text":"It's","start":148.5,"end":148.82,"sentiment":"neutral","sentiment_score":0.037572722882032394}],"sentiment":"neutral","sentiment_score":0.037572722882032394,"channel":1,"num_words":1,"start":148.5,"end":148.82},{"sentences":[{"text":"Yep.","start":148.56,"end":149.06,"sentiment":"neutral","sentiment_score":0.026043444871902462}],"sentiment":"neutral","sentiment_score":0.026043444871902462,"channel":0,"num_words":1,"start":148.56,"end":149.06},{"sentences":[{"text":"critical.","start":148.82,"end":149.32,"sentiment":"neutral","sentiment_score":0.0095484871417284}],"sentiment":"neutral","sentiment_score":0.0095484871417284,"channel":1,"num_words":1,"start":148.82,"end":149.32},{"sentences":[{"text":"No.","start":149.28,"end":149.52,"sentiment":"neutral","sentiment_score":-0.05271170660853386},{"text":"I have I'm already in touch with them.","start":149.52,"end":151.78,"sentiment":"neutral","sentiment_score":-0.007644478231668472},{"text":"And once I get update from the site, we'll update to you.","start":152.16,"end":155.22,"sentiment":"neutral","sentiment_score":0.05615233272934953}],"sentiment":"neutral","sentiment_score":0.026664783823348227,"channel":0,"num_words":21,"start":149.28,"end":155.22},{"sentences":[{"text":"Okay.","start":155.675,"end":156.155,"sentiment":"neutral","sentiment_score":0.27300167083740234},{"text":"That'd be great.","start":156.155,"end":157.05501,"sentiment":"positive","sentiment_score":0.5343091090520223}],"sentiment":"positive","sentiment_score":0.4689822494983673,"channel":1,"num_words":4,"start":155.675,"end":157.05501},{"sentences":[{"text":"No issues.","start":157.235,"end":157.955,"sentiment":"neutral","sentiment_score":0.20883293449878693},{"text":"Yep.","start":157.955,"end":158.455,"sentiment":"neutral","sentiment_score":0.18912529945373535},{"text":"Alright.","start":158.915,"end":159.415,"sentiment":"neutral","sentiment_score":0.33139726519584656}],"sentiment":"neutral","sentiment_score":0.23454710841178894,"channel":0,"num_words":4,"start":157.235,"end":159.415},{"sentences":[{"text":"Thanks, Ross.","start":158.955,"end":159.855,"sentiment":"positive","sentiment_score":0.5005627274513245}],"sentiment":"positive","sentiment_score":0.5005627274513245,"channel":1,"num_words":2,"start":158.955,"end":159.855},{"sentences":[{"text":"No worries, sir.","start":159.795,"end":161.075,"sentiment":"neutral","sentiment_score":0.3042098879814148}],"sentiment":"neutral","sentiment_score":0.3042098879814148,"channel":0,"num_words":3,"start":159.795,"end":161.075},{"sentences":[{"text":"Okay.","start":160.875,"end":161.355,"sentiment":"neutral","sentiment_score":0.3026837110519409}],"sentiment":"neutral","sentiment_score":0.3026837110519409,"channel":1,"num_words":1,"start":160.875,"end":161.355},{"sentences":[{"text":"All good.","start":161.075,"end":161.735,"sentiment":"positive","sentiment_score":0.41468222439289093}],"sentiment":"positive","sentiment_score":0.41468222439289093,"channel":0,"num_words":2,"start":161.075,"end":161.735},{"sentences":[{"text":"Bye.","start":161.355,"end":161.855,"sentiment":"neutral","sentiment_score":0.18811553716659543}],"sentiment":"neutral","sentiment_score":0.18811553716659543,"channel":1,"num_words":1,"start":161.355,"end":161.855},{"sentences":[{"text":"Yes.","start":161.955,"end":162.275,"sentiment":"neutral","sentiment_score":0.2480546832084656},{"text":"Bye.","start":162.275,"end":162.775,"sentiment":"neutral","sentiment_score":-0.09597953408956528}],"sentiment":"neutral","sentiment_score":0.07603757455945016,"channel":0,"num_words":2,"start":161.955,"end":162.775}]},"summary":{"result":"success","short":"John from SuperShark calls Ross to follow up on an email regarding So that C M 9680. He informs Ross that the unit is currently in stock and will be restocked on September 1st. John also asks Ross to check the stock of CM9681 and informs him that they need to expedite the order. Ross asks John to follow up with the vendor and get an update."},"intents":{"segments":[{"text":"One of our lines is down unless we get a replacement for it really urgently, so I need to know what's Mhmm. happening with it. So, also, I wanna check the real, CM9681. It Yeah. is going to come in stock on September 1. Okay.","start_word":106,"end_word":150,"intents":[{"intent":"Update availability","confidence_score":0.007397967}]},{"text":"If you want, we can place that order. Once I get update, well, I'll update you from the vendor as well, and then we'll see how we go from there.","start_word":196,"end_word":225,"intents":[{"intent":"Placing order","confidence_score":0.0020941168}]},{"text":"Once I get update, well, I'll update you from the vendor as well, and then we'll see how we go from there.","start_word":203,"end_word":224,"intents":[{"intent":"Update vendor","confidence_score":0.22499785},{"intent":"Update vendor","confidence_score":0.1598348},{"intent":"Update customer","confidence_score":0.029351372}]},{"text":"Did you also receive an email from Kenisha? Yeah.","start_word":225,"end_word":233,"intents":[{"intent":"Sending email","confidence_score":0.041720036}]}]},"sentiments":{"segments":[{"text":"Hello? Hello. Is that Ross? Yep. Ross speaking. Yeah, Ross. It's John here from SuperShark. How are you? Yeah. Hi, Sean. How are you?","start_word":0,"end_word":23,"sentiment":"neutral","sentiment_score":0.13966132700443268},{"text":"I'm good, man. How are you?","start_word":24,"end_word":29,"sentiment":"positive","sentiment_score":0.5218613743782043},{"text":"Good. Did you get the email that Zoe sent you before? Yep. I have got email from Zoe Ripke Yep. regarding So that C M 9680. that unit The issue didn't is you're work. setting? Yep. I got that email, and I have already had a talk with the vendor. And, yep, once I get update from them, I'll reply to the email. I'm already in touch with the vendor. Right. Okay. Because Mhmm. Yep. yeah. One of our lines is down unless we get a replacement for it really urgently, so I need to know what's Mhmm. happening with it. So, also, I wanna check the real, CM9681. It Yeah. is going to come in stock on September 1. Okay. How many of those are you getting in stock? I need to cross check once, but the stock is coming in on September 1. The original nine six, the product you were after. So we'll check once, like, how many units are come from. If you want, we can place that order. Once I get update, well, I'll update you from the vendor as well, and then we'll see how we go from there. Did you also receive an email from Kenisha? Yeah. I have received email from him. He was after three different products. Two products Yes. we do Mhmm. have. The stock is coming in on September 1. And one product currently, we do not have any update. So he said just he's after just single unit of c m nine six eight one. Right. Right. And they're getting in on the first. September 1. Before, like, Okay. first, he mentioned, like, he's after three units each. But right now, like, he he said, like, just single unit of nine six eight one. Okay. Can you do me a favor when you when you find out from the vendor about the other one, what we can do? Because we really need to expedite that urgently. Yep. It's Yep. critical. No. I have I'm already in touch with them. And once I get update from the site, we'll update to you. Okay.","start_word":30,"end_word":383,"sentiment":"neutral","sentiment_score":-0.020189776787755347},{"text":"That'd be great.","start_word":384,"end_word":386,"sentiment":"positive","sentiment_score":0.5303253531455994},{"text":"No issues. Yep. Alright.","start_word":387,"end_word":390,"sentiment":"neutral","sentiment_score":0.23896008729934692},{"text":"Thanks, Ross.","start_word":391,"end_word":392,"sentiment":"positive","sentiment_score":0.5005627274513245},{"text":"No worries, sir. Okay.","start_word":393,"end_word":396,"sentiment":"neutral","sentiment_score":0.3057384490966797},{"text":"All good.","start_word":397,"end_word":398,"sentiment":"positive","sentiment_score":0.4823332726955414},{"text":"Bye. Yes. Bye.","start_word":399,"end_word":401,"sentiment":"neutral","sentiment_score":0.19806692004203796}],"average":{"sentiment":"neutral","sentiment_score":0.02369891520726641}}}}