{"metadata":{"transaction_key":"deprecated","request_id":"01a10ebe-8e67-7ec1-99d0-2ae55bb32d81","sha256":"d00b0006e6ce6bb8d267f2555206fcfaa9ebd871fa6e83ee7d6e6a8fb2e7f0f3","created":"2026-10-06T01:05:33.416Z","duration":23.327938,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":54,"output_tokens":54},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":54,"output_tokens":8}},"results":{"channels":[{"alternatives":[{"transcript":"Hi. This is Arlene from. Your property manager has provided me with your contact number regarding your Guadalupe notice.","confidence":0.9980469,"words":[{"word":"hi","start":9.599999,"end":9.92,"confidence":0.9909668,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.08603101968765259},{"word":"this","start":9.92,"end":10.16,"confidence":1.0,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.048305660486221313},{"word":"is","start":10.16,"end":10.32,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.08082990348339081},{"word":"arlene","start":10.32,"end":10.719999,"confidence":0.42419434,"punctuated_word":"Arlene","sentiment":"neutral","sentiment_score":0.09183330833911896},{"word":"from","start":10.719999,"end":11.219999,"confidence":0.61846924,"punctuated_word":"from.","sentiment":"neutral","sentiment_score":0.12537623941898346},{"word":"your","start":12.072937,"end":12.312937,"confidence":0.99902344,"punctuated_word":"Your","sentiment":"neutral","sentiment_score":0.006451413035392761},{"word":"property","start":12.312937,"end":12.632937,"confidence":1.0,"punctuated_word":"property","sentiment":"neutral","sentiment_score":0.07314102351665497},{"word":"manager","start":12.632937,"end":13.112937,"confidence":1.0,"punctuated_word":"manager","sentiment":"neutral","sentiment_score":0.12427152693271636},{"word":"has","start":13.112937,"end":13.352937,"confidence":1.0,"punctuated_word":"has","sentiment":"neutral","sentiment_score":-0.04523259401321411},{"word":"provided","start":13.352937,"end":13.832937,"confidence":1.0,"punctuated_word":"provided","sentiment":"neutral","sentiment_score":0.04341664910316467},{"word":"me","start":13.832937,"end":14.332937,"confidence":0.9980469,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.0008262693881988525},{"word":"with","start":14.552937,"end":14.792937,"confidence":0.7519531,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.00991569459438324},{"word":"your","start":14.792937,"end":15.032937,"confidence":0.9980469,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.1787387728691101},{"word":"contact","start":15.032937,"end":15.432938,"confidence":1.0,"punctuated_word":"contact","sentiment":"neutral","sentiment_score":-0.16288042068481445},{"word":"number","start":15.432938,"end":15.912937,"confidence":1.0,"punctuated_word":"number","sentiment":"neutral","sentiment_score":-0.13603489100933075},{"word":"regarding","start":15.912937,"end":16.392937,"confidence":0.9980469,"punctuated_word":"regarding","sentiment":"neutral","sentiment_score":-0.19403791427612305},{"word":"your","start":16.392937,"end":16.552937,"confidence":0.99316406,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.23836329579353333},{"word":"guadalupe","start":16.552937,"end":17.052937,"confidence":0.98828125,"punctuated_word":"Guadalupe","sentiment":"neutral","sentiment_score":-0.2025921791791916},{"word":"notice","start":17.192936,"end":17.692936,"confidence":0.71850586,"punctuated_word":"notice.","sentiment":"neutral","sentiment_score":-0.09269598126411438}],"paragraphs":{"transcript":"\nHi. This is Arlene from. Your property manager has provided me with your contact number regarding your Guadalupe notice.","paragraphs":[{"sentences":[{"text":"Hi.","start":9.599999,"end":9.92,"sentiment":"neutral","sentiment_score":0.08603101968765259},{"text":"This is Arlene from.","start":9.92,"end":11.219999,"sentiment":"neutral","sentiment_score":0.08658627793192863},{"text":"Your property manager has provided me with your contact number regarding your Guadalupe notice.","start":12.072937,"end":17.692936,"sentiment":"neutral","sentiment_score":-0.07089667660849434}],"sentiment":"neutral","sentiment_score":-0.02948301795281862,"num_words":19,"start":9.599999,"end":17.692936}]}}]},{"alternatives":[{"transcript":"The person you are calling is not available. Please leave a short message, and it will be sent as an audio message.","confidence":1.0,"words":[{"word":"the","start":0.16,"end":0.39999998,"confidence":0.9970703,"punctuated_word":"The","sentiment":"negative","sentiment_score":-0.6239548921585083},{"word":"person","start":0.39999998,"end":0.71999997,"confidence":1.0,"punctuated_word":"person","sentiment":"negative","sentiment_score":-0.6103719472885132},{"word":"you","start":0.71999997,"end":0.88,"confidence":1.0,"punctuated_word":"you","sentiment":"negative","sentiment_score":-0.6450165510177612},{"word":"are","start":0.88,"end":1.12,"confidence":1.0,"punctuated_word":"are","sentiment":"negative","sentiment_score":-0.5892273187637329},{"word":"calling","start":1.12,"end":1.5999999,"confidence":1.0,"punctuated_word":"calling","sentiment":"negative","sentiment_score":-0.640003502368927},{"word":"is","start":1.5999999,"end":1.8399999,"confidence":1.0,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.7539238929748535},{"word":"not","start":1.8399999,"end":2.1599998,"confidence":1.0,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.7554517984390259},{"word":"available","start":2.1599998,"end":2.6599998,"confidence":1.0,"punctuated_word":"available.","sentiment":"negative","sentiment_score":-0.7381700277328491},{"word":"please","start":3.1999998,"end":3.52,"confidence":1.0,"punctuated_word":"Please","sentiment":"negative","sentiment_score":-0.5760714411735535},{"word":"leave","start":3.52,"end":3.6799998,"confidence":1.0,"punctuated_word":"leave","sentiment":"negative","sentiment_score":-0.49424198269844055},{"word":"a","start":3.6799998,"end":3.84,"confidence":1.0,"punctuated_word":"a","sentiment":"negative","sentiment_score":-0.556399405002594},{"word":"short","start":3.84,"end":4.24,"confidence":1.0,"punctuated_word":"short","sentiment":"negative","sentiment_score":-0.3868946433067322},{"word":"message","start":4.24,"end":4.74,"confidence":0.9267578,"punctuated_word":"message,","sentiment":"negative","sentiment_score":-0.44289320707321167},{"word":"and","start":4.7999997,"end":5.04,"confidence":1.0,"punctuated_word":"and","sentiment":"negative","sentiment_score":-0.39376282691955566},{"word":"it","start":5.04,"end":5.12,"confidence":1.0,"punctuated_word":"it","sentiment":"negative","sentiment_score":-0.5351656675338745},{"word":"will","start":5.12,"end":5.3599997,"confidence":1.0,"punctuated_word":"will","sentiment":"negative","sentiment_score":-0.3428763151168823},{"word":"be","start":5.3599997,"end":5.52,"confidence":1.0,"punctuated_word":"be","sentiment":"negative","sentiment_score":-0.38021570444107056},{"word":"sent","start":5.52,"end":5.8399997,"confidence":1.0,"punctuated_word":"sent","sentiment":"negative","sentiment_score":-0.3932549059391022},{"word":"as","start":5.8399997,"end":6.0,"confidence":1.0,"punctuated_word":"as","sentiment":"negative","sentiment_score":-0.3827451467514038},{"word":"an","start":6.0,"end":6.16,"confidence":1.0,"punctuated_word":"an","sentiment":"negative","sentiment_score":-0.3792961835861206},{"word":"audio","start":6.16,"end":6.56,"confidence":1.0,"punctuated_word":"audio","sentiment":"neutral","sentiment_score":-0.3028561472892761},{"word":"message","start":6.56,"end":7.06,"confidence":1.0,"punctuated_word":"message.","sentiment":"negative","sentiment_score":-0.3619588613510132}],"paragraphs":{"transcript":"\nThe person you are calling is not available. Please leave a short message, and it will be sent as an audio message.","paragraphs":[{"sentences":[{"text":"The person you are calling is not available.","start":0.16,"end":2.6599998,"sentiment":"negative","sentiment_score":-0.6695149913430214},{"text":"Please leave a short message, and it will be sent as an audio message.","start":3.1999998,"end":7.06,"sentiment":"negative","sentiment_score":-0.4234737455844879}],"sentiment":"negative","sentiment_score":-0.5129432894966819,"num_words":22,"start":0.16,"end":7.06}]}}]}],"paragraphs":{"transcript":"\nChannel 1: The person you are calling is not available. Please leave a short message, and it will be sent as an audio message.\n\nChannel 0: Hi. This is Arlene from. Your property manager has provided me with your contact number regarding your Guadalupe notice.","paragraphs":[{"sentences":[{"text":"The person you are calling is not available.","start":0.16,"end":2.6599998,"sentiment":"negative","sentiment_score":-0.6695149913430214},{"text":"Please leave a short message, and it will be sent as an audio message.","start":3.1999998,"end":7.06,"sentiment":"negative","sentiment_score":-0.4234737455844879}],"sentiment":"negative","sentiment_score":-0.5129432894966819,"channel":1,"num_words":22,"start":0.16,"end":7.06},{"sentences":[{"text":"Hi.","start":9.599999,"end":9.92,"sentiment":"neutral","sentiment_score":0.08603101968765259},{"text":"This is Arlene from.","start":9.92,"end":11.219999,"sentiment":"neutral","sentiment_score":0.08658627793192863},{"text":"Your property manager has provided me with your contact number regarding your Guadalupe notice.","start":12.072937,"end":17.692936,"sentiment":"neutral","sentiment_score":-0.07089667660849434}],"sentiment":"neutral","sentiment_score":-0.02948301795281862,"channel":0,"num_words":19,"start":9.599999,"end":17.692936}]},"summary":{"result":"success","short":"The person you are calling is not available. Please leave a short message, and it will be sent as an audio message. Hi. This is Arlene from. Your property manager has provided me with your contact number regarding your Guadalupe notice."},"intents":{"segments":[{"text":"Your property manager has provided me with your contact number regarding your Guadalupe notice.","start_word":27,"end_word":40,"intents":[{"intent":"Leave message","confidence_score":0.58962786},{"intent":"Receive contact information","confidence_score":0.000118743745}]}]},"sentiments":{"segments":[{"text":"The person you are calling is not available. Please leave a short message, and it will be sent as an audio message.","start_word":0,"end_word":21,"sentiment":"negative","sentiment_score":-0.5147759318351746},{"text":"Hi. This is Arlene from. Your property manager has provided me with your contact number regarding your Guadalupe notice.","start_word":22,"end_word":40,"sentiment":"neutral","sentiment_score":-0.05160010978579521}],"average":{"sentiment":"neutral","sentiment_score":-0.27461069601553456}}}}