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No. Sat Satpal is in The US. I'm an employee of Tealix, but I am not Satpal. He Satpal is based in our US office.\n\nNo. Our numbers are not connected. You've called a you've called a mobile number in Australia. Okay. Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.16,"end":0.65999997,"sentiment":"neutral","sentiment_score":0.007108653895556927},{"text":"No.","start":11.5199995,"end":12.015,"sentiment":"neutral","sentiment_score":-0.1084844097495079},{"text":"Sat Satpal is in The US.","start":12.015,"end":16.195,"sentiment":"neutral","sentiment_score":-0.09223535532752673},{"text":"I'm an employee of Tealix, but I am not Satpal.","start":23.375,"end":25.955,"sentiment":"neutral","sentiment_score":-0.0971397440880537},{"text":"He Satpal is based in our US office.","start":32.08,"end":37.62,"sentiment":"neutral","sentiment_score":-0.0516407978720963}],"sentiment":"neutral","sentiment_score":-0.07843506583370842,"num_words":26,"start":0.16,"end":37.62},{"sentences":[{"text":"No.","start":47.655003,"end":48.155003,"sentiment":"negative","sentiment_score":-0.389119952917099},{"text":"Our numbers are not connected.","start":48.455,"end":49.995003,"sentiment":"negative","sentiment_score":-0.39419119954109194},{"text":"You've called a you've called a mobile number in Australia.","start":52.215,"end":55.595,"sentiment":"neutral","sentiment_score":-0.038181071355938914},{"text":"Okay.","start":62.239998,"end":62.739998,"sentiment":"neutral","sentiment_score":0.15469017624855042},{"text":"Bye.","start":62.879997,"end":63.379997,"sentiment":"neutral","sentiment_score":0.07946088165044785}],"sentiment":"neutral","sentiment_score":-0.1393186447934972,"num_words":18,"start":47.655003,"end":63.379997}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello?\n\nChannel 0: Oh, hi. It's Andrew from Vigilance AI. Am I speaking to Shwarma Septel?\n\nChannel 1: No. Sat\n\nChannel 0: Oh, isn't\n\nChannel 1: Satpal\n\nChannel 0: this\n\nChannel 1: is in The US.\n\nChannel 0: oh, this isn't the Telex company that I'm calling?\n\nChannel 1: I'm an employee of Tealix, but I am not Satpal.\n\nChannel 0: Oh, I'm sorry. I was actually trying to reach her because I wanted\n\nChannel 1: He\n\nChannel 0: to speak to the IT department.\n\nChannel 1: Satpal is based in our US office.\n\nChannel 0: Oh, I see. Well, is there any way that you can get me over to IT? Is that possible?\n\nChannel 1: No. Our numbers are not connected.\n\nChannel 0: Oh,\n\nChannel 1: You've\n\nChannel 0: gotcha.\n\nChannel 1: called\n\nChannel 0: Well, it's\n\nChannel 1: a\n\nChannel 0: alright.\n\nChannel 1: you've called a mobile number in Australia.\n\nChannel 0: Understood. Well, I just wanna thank you. You have a great day. Take care.\n\nChannel 1: Okay. Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.16,"end":0.65999997,"sentiment":"neutral","sentiment_score":0.007108653895556927}],"sentiment":"neutral","sentiment_score":0.007108653895556927,"channel":1,"num_words":1,"start":0.16,"end":0.65999997},{"sentences":[{"text":"Oh, hi.","start":2.8799999,"end":3.62,"sentiment":"neutral","sentiment_score":0.020417235791683197},{"text":"It's Andrew from Vigilance AI.","start":3.76,"end":5.7799997,"sentiment":"neutral","sentiment_score":0.027875905483961107},{"text":"Am I speaking to Shwarma 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Shwarma answers and explains that she is not Satpal. The employee asks to be transferred to the IT department, but the call is ended abruptly due to the numbers not being connected."},"intents":{"segments":[{"text":"Satpal is based in our US office. Oh, I see.","start_word":63,"end_word":72,"intents":[{"intent":"Contact it department","confidence_score":0.09444492}]}]},"sentiments":{"segments":[{"text":"Hello? Oh, hi. It's Andrew from Vigilance AI. Am I speaking to Shwarma Septel? No. Sat Oh, isn't Satpal this is in The US. oh, this isn't the Telex company that I'm calling? I'm an employee of Tealix, but I am not Satpal. Oh, I'm sorry. I was actually trying to reach her because I wanted He to speak to the IT department. Satpal is based in our US office. Oh, I see. Well, is there any way that you can get me over to IT? 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