{"metadata":{"transaction_key":"deprecated","request_id":"02c17442-d330-4fb6-bde5-8b8d18618f3b","sha256":"7d811434ceeddb2da375bf61074622938bb91a132845300f525d8e336bd52a22","created":"2026-04-01T02:12:23.598Z","duration":289.79993,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":582,"output_tokens":56},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":647,"output_tokens":649},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":647,"output_tokens":45}},"results":{"channels":[{"alternatives":[{"transcript":"Hi. Thank you so much for calling your account. How may I help you today? I'm good. Thank you for asking. How about yourself? Mhmm. Yes. We can go ahead and happy to check if we can service you to your new address. Let me just take note of the new address. Address. Bear with me here. Okay? That way I can connect to our tech team. Okay. May I have your new address, please? Okay. After John Doe, what is the word you mentioned? Out plate. Okay. Thank you. So you will be moving out April 10? Mhmm. If you could give me a minute or two, James, let me go ahead and coordinate this to our tech team. In that way, if I get an immediate response, I can tell you right away. Okay? Just one moment. Yeah. Thank you. One moment here. Thank you so much for patiently waiting, James. I'm so sorry. I'm still waiting for our sponsors. What I'm going to do, I'll just go ahead and ask them to give you a call once they're able to check the address. In that way, we could proceed accordingly. If we can service you, then we'll proceed in disconnecting the service, the tent, and transfer to your new address. If not, we will go ahead and call you as soon as possible. Because they're still on yeah. They're still engaged on a call, so just keep your line open. Okay? Okay. Yes. Yes. Once they're able to check everything about your new address. Alright. Thank you, James. Talk to you soon. You do the same. Bye bye.","confidence":0.998822,"words":[{"word":"hi","start":0.56,"end":0.79999995,"confidence":0.99656034,"punctuated_word":"Hi.","sentiment":"positive","sentiment_score":0.4951215088367462},{"word":"thank","start":0.79999995,"end":1.04,"confidence":0.99926347,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.7556121945381165},{"word":"you","start":1.04,"end":1.1999999,"confidence":0.99981695,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.7744487524032593},{"word":"so","start":1.1999999,"end":1.36,"confidence":0.9997178,"punctuated_word":"so","sentiment":"positive","sentiment_score":0.7689885497093201},{"word":"much","start":1.36,"end":1.68,"confidence":0.9999316,"punctuated_word":"much","sentiment":"positive","sentiment_score":0.747963547706604},{"word":"for","start":1.68,"end":1.92,"confidence":0.99953735,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.7068362832069397},{"word":"calling","start":1.92,"end":2.24,"confidence":0.999329,"punctuated_word":"calling","sentiment":"positive","sentiment_score":0.7326034903526306},{"word":"your","start":2.24,"end":2.48,"confidence":0.7594225,"punctuated_word":"your","sentiment":"positive","sentiment_score":0.7709181308746338},{"word":"account","start":2.48,"end":2.98,"confidence":0.7198595,"punctuated_word":"account.","sentiment":"positive","sentiment_score":0.7731293439865112},{"word":"how","start":3.12,"end":3.28,"confidence":0.9994266,"punctuated_word":"How","sentiment":"positive","sentiment_score":0.6382867097854614},{"word":"may","start":3.28,"end":3.4,"confidence":0.99889463,"punctuated_word":"may","sentiment":"positive","sentiment_score":0.6799206733703613},{"word":"i","start":3.4,"end":3.52,"confidence":0.9904683,"punctuated_word":"I","sentiment":"positive","sentiment_score":0.7018440365791321},{"word":"help","start":3.52,"end":3.76,"confidence":0.99990404,"punctuated_word":"help","sentiment":"positive","sentiment_score":0.6650975346565247},{"word":"you","start":3.76,"end":3.9199998,"confidence":0.9995053,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.6980504989624023},{"word":"today","start":3.9199998,"end":4.42,"confidence":0.9998398,"punctuated_word":"today?","sentiment":"positive","sentiment_score":0.6254624128341675},{"word":"i'm","start":7.52,"end":7.8399997,"confidence":0.9797162,"punctuated_word":"I'm","sentiment":"positive","sentiment_score":0.5572677850723267},{"word":"good","start":7.8399997,"end":8.16,"confidence":0.9985405,"punctuated_word":"good.","sentiment":"positive","sentiment_score":0.6191449165344238},{"word":"thank","start":8.16,"end":8.32,"confidence":0.9998487,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.6535567045211792},{"word":"you","start":8.32,"end":8.48,"confidence":0.9998092,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.6550909280776978},{"word":"for","start":8.48,"end":8.72,"confidence":0.99964297,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.702855110168457},{"word":"asking","start":8.72,"end":9.22,"confidence":0.9998642,"punctuated_word":"asking.","sentiment":"positive","sentiment_score":0.684306263923645},{"word":"how","start":9.28,"end":9.44,"confidence":0.9995091,"punctuated_word":"How","sentiment":"positive","sentiment_score":0.3570844233036041},{"word":"about","start":9.44,"end":9.76,"confidence":0.99969363,"punctuated_word":"about","sentiment":"positive","sentiment_score":0.33634549379348755},{"word":"yourself","start":9.76,"end":10.26,"confidence":0.99971336,"punctuated_word":"yourself?","sentiment":"positive","sentiment_score":0.4652702212333679},{"word":"mhmm","start":15.745,"end":16.244999,"confidence":0.9005021,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.024092480540275577},{"word":"yes","start":33.78,"end":34.260002,"confidence":0.7986213,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.19654133915901184},{"word":"we","start":34.260002,"end":34.5,"confidence":0.9970188,"punctuated_word":"We","sentiment":"neutral","sentiment_score":0.2325529158115387},{"word":"can","start":34.5,"end":34.74,"confidence":0.9996276,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.2273561954498291},{"word":"go","start":34.74,"end":34.98,"confidence":0.9992699,"punctuated_word":"go","sentiment":"neutral","sentiment_score":0.23115026950836184},{"word":"ahead","start":34.98,"end":35.46,"confidence":0.9994746,"punctuated_word":"ahead","sentiment":"positive","sentiment_score":0.3411279618740082},{"word":"and","start":35.46,"end":35.940002,"confidence":0.59806776,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.318453848361969},{"word":"happy","start":35.940002,"end":36.34,"confidence":0.5312958,"punctuated_word":"happy","sentiment":"positive","sentiment_score":0.45221564173698425},{"word":"to","start":36.34,"end":36.82,"confidence":0.9991425,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.4054179787635803},{"word":"check","start":36.82,"end":37.32,"confidence":0.9963374,"punctuated_word":"check","sentiment":"positive","sentiment_score":0.42205071449279785},{"word":"if","start":37.7,"end":38.02,"confidence":0.99542457,"punctuated_word":"if","sentiment":"positive","sentiment_score":0.3649699985980987},{"word":"we","start":38.02,"end":38.1,"confidence":0.9990546,"punctuated_word":"we","sentiment":"positive","sentiment_score":0.3733832836151123},{"word":"can","start":38.1,"end":38.5,"confidence":0.9994986,"punctuated_word":"can","sentiment":"positive","sentiment_score":0.42218148708343506},{"word":"service","start":38.5,"end":38.9,"confidence":0.99279404,"punctuated_word":"service","sentiment":"positive","sentiment_score":0.37941306829452515},{"word":"you","start":38.9,"end":39.3,"confidence":0.9973544,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.3898699879646301},{"word":"to","start":39.3,"end":39.54,"confidence":0.99673283,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.4038042426109314},{"word":"your","start":39.54,"end":39.86,"confidence":0.99655616,"punctuated_word":"your","sentiment":"positive","sentiment_score":0.35422444343566895},{"word":"new","start":39.86,"end":40.1,"confidence":0.99373466,"punctuated_word":"new","sentiment":"neutral","sentiment_score":0.31133171916007996},{"word":"address","start":40.1,"end":40.6,"confidence":0.9932214,"punctuated_word":"address.","sentiment":"neutral","sentiment_score":0.25053295493125916},{"word":"let","start":41.620003,"end":41.78,"confidence":0.70903516,"punctuated_word":"Let","sentiment":"neutral","sentiment_score":0.1121041253209114},{"word":"me","start":41.78,"end":42.02,"confidence":0.99394834,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.10212324559688568},{"word":"just","start":42.02,"end":42.260002,"confidence":0.98936695,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.08390319347381592},{"word":"take","start":42.260002,"end":42.5,"confidence":0.9850706,"punctuated_word":"take","sentiment":"neutral","sentiment_score":0.0736011266708374},{"word":"note","start":42.5,"end":42.74,"confidence":0.99585634,"punctuated_word":"note","sentiment":"neutral","sentiment_score":0.04969579353928566},{"word":"of","start":42.74,"end":42.98,"confidence":0.9695496,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.06864002346992493},{"word":"the","start":42.98,"end":43.14,"confidence":0.9546704,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.06754167377948761},{"word":"new","start":43.14,"end":43.22,"confidence":0.9182989,"punctuated_word":"new","sentiment":"neutral","sentiment_score":0.07503946125507355},{"word":"address","start":43.22,"end":43.605,"confidence":0.7995477,"punctuated_word":"address.","sentiment":"neutral","sentiment_score":0.06073638051748276},{"word":"address","start":43.685,"end":43.845,"confidence":0.9954831,"punctuated_word":"Address.","sentiment":"neutral","sentiment_score":0.02903275564312935},{"word":"bear","start":43.845,"end":43.965,"confidence":0.9961158,"punctuated_word":"Bear","sentiment":"neutral","sentiment_score":0.043845102190971375},{"word":"with","start":43.965,"end":44.085,"confidence":0.99666107,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.03608343005180359},{"word":"me","start":44.085,"end":44.325,"confidence":0.9996991,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.04461280256509781},{"word":"here","start":44.325,"end":44.565,"confidence":0.9907484,"punctuated_word":"here.","sentiment":"neutral","sentiment_score":0.046162813901901245},{"word":"okay","start":44.565,"end":45.065,"confidence":0.99339044,"punctuated_word":"Okay?","sentiment":"neutral","sentiment_score":0.0571015402674675},{"word":"that","start":45.204998,"end":45.364998,"confidence":0.9846675,"punctuated_word":"That","sentiment":"neutral","sentiment_score":0.06573905795812607},{"word":"way","start":45.364998,"end":45.524998,"confidence":0.99476516,"punctuated_word":"way","sentiment":"neutral","sentiment_score":0.08412095904350281},{"word":"i","start":45.524998,"end":45.684998,"confidence":0.60278153,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.07158279418945312},{"word":"can","start":45.684998,"end":45.925,"confidence":0.99719054,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.07218246161937714},{"word":"connect","start":45.925,"end":46.425,"confidence":0.5459545,"punctuated_word":"connect","sentiment":"neutral","sentiment_score":0.1022973358631134},{"word":"to","start":47.605,"end":47.684998,"confidence":0.9233257,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.105449840426445},{"word":"our","start":47.684998,"end":48.005,"confidence":0.99342066,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.1328987330198288},{"word":"tech","start":48.005,"end":48.405,"confidence":0.9972567,"punctuated_word":"tech","sentiment":"neutral","sentiment_score":0.1456323266029358},{"word":"team","start":48.405,"end":48.905,"confidence":0.99971676,"punctuated_word":"team.","sentiment":"neutral","sentiment_score":0.115932397544384},{"word":"okay","start":50.485,"end":50.965,"confidence":0.99840415,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.06664688140153885},{"word":"may","start":50.965,"end":51.204998,"confidence":0.9992919,"punctuated_word":"May","sentiment":"neutral","sentiment_score":0.05834081023931503},{"word":"i","start":51.204998,"end":51.285,"confidence":0.9923022,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.07092052698135376},{"word":"have","start":51.285,"end":51.524998,"confidence":0.99988484,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.06086355447769165},{"word":"your","start":51.524998,"end":51.765,"confidence":0.99946004,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.05719340592622757},{"word":"new","start":51.765,"end":52.004997,"confidence":0.9994246,"punctuated_word":"new","sentiment":"neutral","sentiment_score":0.10107185691595078},{"word":"address","start":52.004997,"end":52.405,"confidence":0.99900055,"punctuated_word":"address,","sentiment":"neutral","sentiment_score":0.0544540137052536},{"word":"please","start":52.405,"end":52.905,"confidence":0.99863124,"punctuated_word":"please?","sentiment":"neutral","sentiment_score":0.05136388540267944},{"word":"okay","start":74.145,"end":74.645,"confidence":0.8080153,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.03229866921901703},{"word":"after","start":75.424995,"end":75.924995,"confidence":0.9587669,"punctuated_word":"After","sentiment":"neutral","sentiment_score":0.014389378018677236},{"word":"john","start":75.985,"end":76.384995,"confidence":0.24548025,"punctuated_word":"John","sentiment":"neutral","sentiment_score":0.010772114619612694},{"word":"doe","start":76.384995,"end":76.704994,"confidence":0.7945602,"punctuated_word":"Doe,","sentiment":"neutral","sentiment_score":0.0074735842645168304},{"word":"what","start":76.704994,"end":76.865,"confidence":0.9996025,"punctuated_word":"what","sentiment":"neutral","sentiment_score":0.0002250242978334427},{"word":"is","start":76.865,"end":77.104996,"confidence":0.99984324,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.002793826162815094},{"word":"the","start":77.104996,"end":77.505,"confidence":0.99938416,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.0019975509494543076},{"word":"word","start":77.505,"end":77.825,"confidence":0.99857616,"punctuated_word":"word","sentiment":"neutral","sentiment_score":0.006591683253645897},{"word":"you","start":77.825,"end":78.064995,"confidence":0.99952686,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.004261579364538193},{"word":"mentioned","start":78.064995,"end":78.564995,"confidence":0.9871947,"punctuated_word":"mentioned?","sentiment":"neutral","sentiment_score":0.009408000856637956},{"word":"out","start":80.705,"end":80.945,"confidence":0.4990178,"punctuated_word":"Out","sentiment":"neutral","sentiment_score":0.00545043870806694},{"word":"plate","start":80.945,"end":81.42,"confidence":0.6268574,"punctuated_word":"plate.","sentiment":"neutral","sentiment_score":0.008406929671764374},{"word":"okay","start":82.7,"end":83.2,"confidence":0.9995313,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.10863153636455536},{"word":"thank","start":83.34,"end":83.74,"confidence":0.9980422,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.292736679315567},{"word":"you","start":83.74,"end":84.24,"confidence":0.9998255,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.26005861163139343},{"word":"so","start":88.299995,"end":88.619995,"confidence":0.9968957,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.05977153405547142},{"word":"you","start":88.619995,"end":88.86,"confidence":0.99948525,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.06009413301944733},{"word":"will","start":88.86,"end":89.1,"confidence":0.99982786,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.12327104806900024},{"word":"be","start":89.1,"end":89.34,"confidence":0.99976593,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.12273702025413512},{"word":"moving","start":89.34,"end":89.84,"confidence":0.9998636,"punctuated_word":"moving","sentiment":"neutral","sentiment_score":0.15224984288215637},{"word":"out","start":89.979996,"end":90.479996,"confidence":0.99808264,"punctuated_word":"out","sentiment":"neutral","sentiment_score":0.11356378346681596},{"word":"april","start":90.78,"end":91.229996,"confidence":0.8830806,"punctuated_word":"April","sentiment":"neutral","sentiment_score":0.07036685943603516},{"word":"10","start":91.229996,"end":91.67999,"confidence":0.8830806,"punctuated_word":"10?","sentiment":"neutral","sentiment_score":0.09140166640281676},{"word":"mhmm","start":114.62,"end":115.12,"confidence":0.9178332,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.009559962898492811},{"word":"if","start":115.42,"end":115.58,"confidence":0.64537126,"punctuated_word":"If","sentiment":"neutral","sentiment_score":0.03158556669950485},{"word":"you","start":115.58,"end":115.74,"confidence":0.9991743,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.024987678974866867},{"word":"could","start":115.74,"end":115.98,"confidence":0.9998938,"punctuated_word":"could","sentiment":"neutral","sentiment_score":0.025985877960920337},{"word":"give","start":115.98,"end":116.22,"confidence":0.9995328,"punctuated_word":"give","sentiment":"neutral","sentiment_score":0.03653855621814728},{"word":"me","start":116.22,"end":116.38,"confidence":0.9969457,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.04803740978240967},{"word":"a","start":116.38,"end":116.46,"confidence":0.91042817,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.05664866417646408},{"word":"minute","start":116.46,"end":116.78,"confidence":0.9935168,"punctuated_word":"minute","sentiment":"neutral","sentiment_score":0.07231654226779938},{"word":"or","start":116.78,"end":117.02,"confidence":0.9704311,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.047824062407016754},{"word":"two","start":117.02,"end":117.52,"confidence":0.71298033,"punctuated_word":"two,","sentiment":"neutral","sentiment_score":0.058699652552604675},{"word":"james","start":117.66,"end":118.16,"confidence":0.78268707,"punctuated_word":"James,","sentiment":"neutral","sentiment_score":0.07100096344947815},{"word":"let","start":118.22,"end":118.38,"confidence":0.99816173,"punctuated_word":"let","sentiment":"neutral","sentiment_score":0.07585480809211731},{"word":"me","start":118.38,"end":118.54,"confidence":0.999853,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.0734146386384964},{"word":"go","start":118.54,"end":118.7,"confidence":0.9998672,"punctuated_word":"go","sentiment":"neutral","sentiment_score":0.08517641574144363},{"word":"ahead","start":118.7,"end":118.94,"confidence":0.99991703,"punctuated_word":"ahead","sentiment":"neutral","sentiment_score":0.08147678524255753},{"word":"and","start":118.94,"end":119.26,"confidence":0.9988438,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.06435854732990265},{"word":"coordinate","start":119.26,"end":119.76,"confidence":0.9993812,"punctuated_word":"coordinate","sentiment":"neutral","sentiment_score":0.04640867933630943},{"word":"this","start":119.9,"end":120.14,"confidence":0.99865085,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.08006255328655243},{"word":"to","start":120.14,"end":120.38,"confidence":0.9990796,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.10055748373270036},{"word":"our","start":120.38,"end":120.78,"confidence":0.99986017,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.07180767506361008},{"word":"tech","start":120.78,"end":121.02,"confidence":0.9979838,"punctuated_word":"tech","sentiment":"neutral","sentiment_score":0.08287978172302246},{"word":"team","start":121.02,"end":121.26,"confidence":0.89430964,"punctuated_word":"team.","sentiment":"neutral","sentiment_score":0.06522414088249207},{"word":"in","start":121.26,"end":121.42,"confidence":0.5435675,"punctuated_word":"In","sentiment":"neutral","sentiment_score":0.07632633298635483},{"word":"that","start":121.42,"end":121.58,"confidence":0.9990103,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.08254481106996536},{"word":"way","start":121.58,"end":121.74,"confidence":0.93561023,"punctuated_word":"way,","sentiment":"neutral","sentiment_score":0.09284428507089616},{"word":"if","start":121.74,"end":121.9,"confidence":0.9993063,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.11609798669815063},{"word":"i","start":121.9,"end":122.06,"confidence":0.9993685,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.08054740726947784},{"word":"get","start":122.06,"end":122.56,"confidence":0.9981906,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.08686040341854095},{"word":"an","start":122.885,"end":123.045,"confidence":0.9875442,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.08055196702480316},{"word":"immediate","start":123.045,"end":123.445,"confidence":0.99959713,"punctuated_word":"immediate","sentiment":"neutral","sentiment_score":0.07371456176042557},{"word":"response","start":123.445,"end":123.945,"confidence":0.9954712,"punctuated_word":"response,","sentiment":"neutral","sentiment_score":0.09127967059612274},{"word":"i","start":124.005,"end":124.085,"confidence":0.99836475,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.11454103887081146},{"word":"can","start":124.085,"end":124.325,"confidence":0.9998698,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.11052913963794708},{"word":"tell","start":124.325,"end":124.565,"confidence":0.9991659,"punctuated_word":"tell","sentiment":"neutral","sentiment_score":0.13545307517051697},{"word":"you","start":124.565,"end":124.725,"confidence":0.9998068,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.09799379855394363},{"word":"right","start":124.725,"end":124.885,"confidence":0.99979955,"punctuated_word":"right","sentiment":"neutral","sentiment_score":0.13448494672775269},{"word":"away","start":124.885,"end":125.125,"confidence":0.999161,"punctuated_word":"away.","sentiment":"neutral","sentiment_score":0.08315199613571167},{"word":"okay","start":125.125,"end":125.625,"confidence":0.9977471,"punctuated_word":"Okay?","sentiment":"neutral","sentiment_score":0.05996819958090782},{"word":"just","start":125.845,"end":126.085,"confidence":0.9989837,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":0.0786646381020546},{"word":"one","start":126.085,"end":126.325,"confidence":0.99979895,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.09172777831554411},{"word":"moment","start":126.325,"end":126.825,"confidence":0.99913836,"punctuated_word":"moment.","sentiment":"neutral","sentiment_score":0.26326751708984375},{"word":"yeah","start":127.845,"end":128.245,"confidence":0.8195102,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.29853278398513794},{"word":"thank","start":128.245,"end":128.485,"confidence":0.9809342,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.4452907145023346},{"word":"you","start":128.485,"end":128.885,"confidence":0.9994761,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.37469398975372314},{"word":"one","start":128.885,"end":129.125,"confidence":0.9977615,"punctuated_word":"One","sentiment":"neutral","sentiment_score":0.1789291650056839},{"word":"moment","start":129.125,"end":129.525,"confidence":0.99996495,"punctuated_word":"moment","sentiment":"neutral","sentiment_score":0.16842502355575562},{"word":"here","start":129.525,"end":130.025,"confidence":0.9990796,"punctuated_word":"here.","sentiment":"neutral","sentiment_score":0.2395150363445282},{"word":"thank","start":235.09,"end":235.33,"confidence":0.87874925,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.41348332166671753},{"word":"you","start":235.33,"end":235.48999,"confidence":0.99974626,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.42044711112976074},{"word":"so","start":235.48999,"end":235.73,"confidence":0.9987244,"punctuated_word":"so","sentiment":"positive","sentiment_score":0.3711023926734924},{"word":"much","start":235.73,"end":236.13,"confidence":0.99985886,"punctuated_word":"much","sentiment":"positive","sentiment_score":0.4640529751777649},{"word":"for","start":236.13,"end":236.37,"confidence":0.99890995,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.5129797458648682},{"word":"patiently","start":236.37,"end":236.84999,"confidence":0.99995124,"punctuated_word":"patiently","sentiment":"positive","sentiment_score":0.4630935788154602},{"word":"waiting","start":236.84999,"end":237.33,"confidence":0.9990351,"punctuated_word":"waiting,","sentiment":"positive","sentiment_score":0.6130640506744385},{"word":"james","start":237.33,"end":237.81,"confidence":0.90282464,"punctuated_word":"James.","sentiment":"positive","sentiment_score":0.4183785319328308},{"word":"i'm","start":237.81,"end":238.05,"confidence":0.999118,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.12641018629074097},{"word":"so","start":238.05,"end":238.29,"confidence":0.9993692,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.1755848526954651},{"word":"sorry","start":238.29,"end":238.79,"confidence":0.9932626,"punctuated_word":"sorry.","sentiment":"neutral","sentiment_score":-0.19075043499469757},{"word":"i'm","start":239.085,"end":239.565,"confidence":0.998145,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.21855825185775757},{"word":"still","start":239.565,"end":239.885,"confidence":0.9997123,"punctuated_word":"still","sentiment":"neutral","sentiment_score":-0.20041629672050476},{"word":"waiting","start":239.885,"end":240.205,"confidence":0.9999536,"punctuated_word":"waiting","sentiment":"neutral","sentiment_score":-0.20567525923252103},{"word":"for","start":240.205,"end":240.445,"confidence":0.99962103,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.1513582319021225},{"word":"our","start":240.445,"end":240.685,"confidence":0.9919898,"punctuated_word":"our","sentiment":"neutral","sentiment_score":-0.16374358534812927},{"word":"sponsors","start":240.685,"end":241.185,"confidence":0.9777019,"punctuated_word":"sponsors.","sentiment":"neutral","sentiment_score":-0.12621349096298218},{"word":"what","start":241.245,"end":241.485,"confidence":0.8755672,"punctuated_word":"What","sentiment":"neutral","sentiment_score":-0.0917346179485321},{"word":"i'm","start":241.485,"end":241.645,"confidence":0.99988323,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.04666560888290405},{"word":"going","start":241.645,"end":241.885,"confidence":0.9998524,"punctuated_word":"going","sentiment":"neutral","sentiment_score":-0.0149405375123024},{"word":"to","start":241.885,"end":242.045,"confidence":0.9990067,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.01749817281961441},{"word":"do","start":242.045,"end":242.545,"confidence":0.9864222,"punctuated_word":"do,","sentiment":"neutral","sentiment_score":-0.01715759187936783},{"word":"i'll","start":242.925,"end":243.085,"confidence":0.9213969,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.018606338649988174},{"word":"just","start":243.085,"end":243.325,"confidence":0.9994037,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.02669675648212433},{"word":"go","start":243.325,"end":243.485,"confidence":0.99981135,"punctuated_word":"go","sentiment":"neutral","sentiment_score":0.03259435296058655},{"word":"ahead","start":243.485,"end":243.80501,"confidence":0.9999473,"punctuated_word":"ahead","sentiment":"neutral","sentiment_score":0.0426749587059021},{"word":"and","start":243.80501,"end":243.965,"confidence":0.9986871,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.04660262167453766},{"word":"ask","start":243.965,"end":244.205,"confidence":0.99981934,"punctuated_word":"ask","sentiment":"neutral","sentiment_score":0.04943365231156349},{"word":"them","start":244.205,"end":244.605,"confidence":0.9998846,"punctuated_word":"them","sentiment":"neutral","sentiment_score":0.0063575878739356995},{"word":"to","start":244.605,"end":244.845,"confidence":0.9996866,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.02445652335882187},{"word":"give","start":244.845,"end":245.16501,"confidence":0.9999685,"punctuated_word":"give","sentiment":"neutral","sentiment_score":0.034958504140377045},{"word":"you","start":245.16501,"end":245.325,"confidence":0.99995065,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.02655669301748276},{"word":"a","start":245.325,"end":245.645,"confidence":0.99954504,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.04659721627831459},{"word":"call","start":245.645,"end":246.145,"confidence":0.99989486,"punctuated_word":"call","sentiment":"neutral","sentiment_score":0.018810249865055084},{"word":"once","start":246.205,"end":246.525,"confidence":0.9296413,"punctuated_word":"once","sentiment":"neutral","sentiment_score":0.00198131799697876},{"word":"they're","start":246.525,"end":246.845,"confidence":0.7648363,"punctuated_word":"they're","sentiment":"neutral","sentiment_score":0.01987355947494507},{"word":"able","start":246.845,"end":247.16501,"confidence":0.999759,"punctuated_word":"able","sentiment":"neutral","sentiment_score":0.018962878733873367},{"word":"to","start":247.16501,"end":247.565,"confidence":0.99970907,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.02370739728212357},{"word":"check","start":247.565,"end":247.885,"confidence":0.53495026,"punctuated_word":"check","sentiment":"neutral","sentiment_score":0.021520458161830906},{"word":"the","start":247.885,"end":248.125,"confidence":0.9999044,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.001918993890285492},{"word":"address","start":248.125,"end":248.625,"confidence":0.94253856,"punctuated_word":"address.","sentiment":"neutral","sentiment_score":-0.01081233099102974},{"word":"in","start":249.005,"end":249.16501,"confidence":0.99701583,"punctuated_word":"In","sentiment":"neutral","sentiment_score":0.032496001571416855},{"word":"that","start":249.16501,"end":249.405,"confidence":0.9999387,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.03394962102174759},{"word":"way","start":249.405,"end":249.80501,"confidence":0.9864712,"punctuated_word":"way,","sentiment":"neutral","sentiment_score":0.0533924363553524},{"word":"we","start":249.80501,"end":249.965,"confidence":0.98803735,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.057874031364917755},{"word":"could","start":249.965,"end":250.205,"confidence":0.95700157,"punctuated_word":"could","sentiment":"neutral","sentiment_score":0.06423813849687576},{"word":"proceed","start":250.205,"end":250.705,"confidence":0.9999591,"punctuated_word":"proceed","sentiment":"neutral","sentiment_score":0.04913526773452759},{"word":"accordingly","start":250.765,"end":251.265,"confidence":0.99907327,"punctuated_word":"accordingly.","sentiment":"neutral","sentiment_score":0.04536585509777069},{"word":"if","start":252.03,"end":252.26999,"confidence":0.9997186,"punctuated_word":"If","sentiment":"neutral","sentiment_score":0.017502829432487488},{"word":"we","start":252.26999,"end":252.51,"confidence":0.99780875,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.005185805261135101},{"word":"can","start":252.51,"end":252.75,"confidence":0.9998771,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.0002996176481246948},{"word":"service","start":252.75,"end":253.15,"confidence":0.99854624,"punctuated_word":"service","sentiment":"neutral","sentiment_score":0.011112719774246216},{"word":"you","start":253.15,"end":253.46999,"confidence":0.9932424,"punctuated_word":"you,","sentiment":"neutral","sentiment_score":0.0012942980974912643},{"word":"then","start":253.46999,"end":253.96999,"confidence":0.99978966,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.029400140047073364},{"word":"we'll","start":254.18999,"end":254.51,"confidence":0.8489772,"punctuated_word":"we'll","sentiment":"neutral","sentiment_score":0.016228508204221725},{"word":"proceed","start":254.51,"end":255.01,"confidence":0.99929965,"punctuated_word":"proceed","sentiment":"neutral","sentiment_score":0.016008954495191574},{"word":"in","start":255.06999,"end":255.46999,"confidence":0.9996183,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.012529902160167694},{"word":"disconnecting","start":255.46999,"end":255.96999,"confidence":0.96108925,"punctuated_word":"disconnecting","sentiment":"neutral","sentiment_score":-0.021111905574798584},{"word":"the","start":256.19,"end":256.43,"confidence":0.99261487,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.02258618175983429},{"word":"service","start":256.43,"end":256.83,"confidence":0.76207626,"punctuated_word":"service,","sentiment":"neutral","sentiment_score":-0.01653953827917576},{"word":"the","start":256.83,"end":256.99,"confidence":0.9962775,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.0007985681295394897},{"word":"tent","start":256.99,"end":257.22998,"confidence":0.79563785,"punctuated_word":"tent,","sentiment":"neutral","sentiment_score":-0.012018058449029922},{"word":"and","start":257.22998,"end":257.38998,"confidence":0.99973375,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.04546847194433212},{"word":"transfer","start":257.38998,"end":257.87,"confidence":0.96126646,"punctuated_word":"transfer","sentiment":"neutral","sentiment_score":-0.06091279536485672},{"word":"to","start":257.87,"end":257.94998,"confidence":0.6927278,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.03685707598924637},{"word":"your","start":257.94998,"end":258.19,"confidence":0.9994523,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.038140445947647095},{"word":"new","start":258.19,"end":258.50998,"confidence":0.99963987,"punctuated_word":"new","sentiment":"neutral","sentiment_score":-0.06148010864853859},{"word":"address","start":258.50998,"end":259.00998,"confidence":0.9992339,"punctuated_word":"address.","sentiment":"neutral","sentiment_score":-0.04226499795913696},{"word":"if","start":259.31,"end":259.55,"confidence":0.99952567,"punctuated_word":"If","sentiment":"neutral","sentiment_score":-0.04934462159872055},{"word":"not","start":259.55,"end":259.94998,"confidence":0.9996918,"punctuated_word":"not,","sentiment":"neutral","sentiment_score":-0.052414774894714355},{"word":"we","start":259.94998,"end":260.11,"confidence":0.99841034,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.044180262833833694},{"word":"will","start":260.11,"end":260.43,"confidence":0.99979204,"punctuated_word":"will","sentiment":"neutral","sentiment_score":-0.04578459262847901},{"word":"go","start":260.43,"end":260.59,"confidence":0.9999372,"punctuated_word":"go","sentiment":"neutral","sentiment_score":-0.04412202909588814},{"word":"ahead","start":260.59,"end":260.99,"confidence":0.9998636,"punctuated_word":"ahead","sentiment":"neutral","sentiment_score":-0.0203365758061409},{"word":"and","start":260.99,"end":261.49,"confidence":0.9960555,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.06451523303985596},{"word":"call","start":261.55,"end":261.87,"confidence":0.9997553,"punctuated_word":"call","sentiment":"neutral","sentiment_score":-0.0363803431391716},{"word":"you","start":261.87,"end":262.03,"confidence":0.99978465,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.046951524913311005},{"word":"as","start":262.03,"end":262.27,"confidence":0.99927133,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.021445147693157196},{"word":"soon","start":262.27,"end":262.43,"confidence":0.99984276,"punctuated_word":"soon","sentiment":"neutral","sentiment_score":-0.003516063094139099},{"word":"as","start":262.43,"end":262.66998,"confidence":0.9989291,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.03148593753576279},{"word":"possible","start":262.66998,"end":263.16998,"confidence":0.7372402,"punctuated_word":"possible.","sentiment":"neutral","sentiment_score":-0.01874556392431259},{"word":"because","start":263.63,"end":264.13,"confidence":0.98753554,"punctuated_word":"Because","sentiment":"neutral","sentiment_score":0.06748451292514801},{"word":"they're","start":265.215,"end":265.45502,"confidence":0.9895755,"punctuated_word":"they're","sentiment":"neutral","sentiment_score":0.23175208270549777},{"word":"still","start":265.45502,"end":265.775,"confidence":0.99890745,"punctuated_word":"still","sentiment":"neutral","sentiment_score":0.03897470980882645},{"word":"on","start":265.775,"end":266.275,"confidence":0.41199374,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.04299658536911011},{"word":"yeah","start":266.89502,"end":267.135,"confidence":0.982018,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":0.08576719462871552},{"word":"they're","start":267.135,"end":267.375,"confidence":0.99847865,"punctuated_word":"They're","sentiment":"neutral","sentiment_score":0.058335088193416595},{"word":"still","start":267.375,"end":267.61502,"confidence":0.99958974,"punctuated_word":"still","sentiment":"neutral","sentiment_score":0.05697718635201454},{"word":"engaged","start":267.61502,"end":268.095,"confidence":0.9895532,"punctuated_word":"engaged","sentiment":"neutral","sentiment_score":0.0596427284181118},{"word":"on","start":268.095,"end":268.255,"confidence":0.74329406,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.09760822355747224},{"word":"a","start":268.255,"end":268.415,"confidence":0.967347,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.10412008315324783},{"word":"call","start":268.415,"end":268.815,"confidence":0.86003125,"punctuated_word":"call,","sentiment":"neutral","sentiment_score":0.10122309625148772},{"word":"so","start":268.815,"end":269.315,"confidence":0.9996494,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.12522776424884796},{"word":"just","start":269.61502,"end":269.855,"confidence":0.99889475,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.13177184760570526},{"word":"keep","start":269.855,"end":270.095,"confidence":0.99966574,"punctuated_word":"keep","sentiment":"neutral","sentiment_score":0.12684005498886108},{"word":"your","start":270.095,"end":270.335,"confidence":0.9997564,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.12018529325723648},{"word":"line","start":270.335,"end":270.575,"confidence":0.99976355,"punctuated_word":"line","sentiment":"neutral","sentiment_score":0.15517014265060425},{"word":"open","start":270.575,"end":270.975,"confidence":0.99944675,"punctuated_word":"open.","sentiment":"neutral","sentiment_score":0.13347409665584564},{"word":"okay","start":270.975,"end":271.475,"confidence":0.99967885,"punctuated_word":"Okay?","sentiment":"neutral","sentiment_score":0.08975885808467865},{"word":"okay","start":274.495,"end":274.995,"confidence":0.9141342,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.13120117783546448},{"word":"yes","start":275.855,"end":276.255,"confidence":0.98961145,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.14286477863788605},{"word":"yes","start":276.255,"end":276.755,"confidence":0.9977226,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.1475697159767151},{"word":"once","start":276.815,"end":277.135,"confidence":0.99754816,"punctuated_word":"Once","sentiment":"neutral","sentiment_score":0.1560869812965393},{"word":"they're","start":277.135,"end":277.375,"confidence":0.79005873,"punctuated_word":"they're","sentiment":"neutral","sentiment_score":0.1968153417110443},{"word":"able","start":277.375,"end":277.855,"confidence":0.99932396,"punctuated_word":"able","sentiment":"neutral","sentiment_score":0.196421280503273},{"word":"to","start":277.855,"end":278.17502,"confidence":0.9986696,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.2022373080253601},{"word":"check","start":278.17502,"end":278.495,"confidence":0.9799985,"punctuated_word":"check","sentiment":"neutral","sentiment_score":0.2095334827899933},{"word":"everything","start":278.495,"end":278.975,"confidence":0.9998379,"punctuated_word":"everything","sentiment":"neutral","sentiment_score":0.20866231620311737},{"word":"about","start":278.975,"end":279.295,"confidence":0.9998702,"punctuated_word":"about","sentiment":"neutral","sentiment_score":0.18499097228050232},{"word":"your","start":279.295,"end":279.535,"confidence":0.99982125,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.20369750261306763},{"word":"new","start":279.535,"end":279.775,"confidence":0.9999089,"punctuated_word":"new","sentiment":"neutral","sentiment_score":0.1578129082918167},{"word":"address","start":279.775,"end":280.275,"confidence":0.99914706,"punctuated_word":"address.","sentiment":"neutral","sentiment_score":0.1645207405090332},{"word":"alright","start":282.35,"end":282.85,"confidence":0.98176825,"punctuated_word":"Alright.","sentiment":"positive","sentiment_score":0.3877447545528412},{"word":"thank","start":282.91,"end":283.07,"confidence":0.9986959,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.643029510974884},{"word":"you","start":283.07,"end":283.47,"confidence":0.99776316,"punctuated_word":"you,","sentiment":"positive","sentiment_score":0.626446008682251},{"word":"james","start":283.47,"end":283.97,"confidence":0.98964596,"punctuated_word":"James.","sentiment":"positive","sentiment_score":0.5282405614852905},{"word":"talk","start":284.35,"end":284.59,"confidence":0.9991736,"punctuated_word":"Talk","sentiment":"positive","sentiment_score":0.6978863477706909},{"word":"to","start":284.59,"end":284.67,"confidence":0.9987135,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.37080082297325134},{"word":"you","start":284.67,"end":284.83002,"confidence":0.9996076,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.34939056634902954},{"word":"soon","start":284.83002,"end":285.33002,"confidence":0.9975024,"punctuated_word":"soon.","sentiment":"positive","sentiment_score":0.6969234943389893},{"word":"you","start":286.27002,"end":286.51,"confidence":0.9581235,"punctuated_word":"You","sentiment":"positive","sentiment_score":0.6872851848602295},{"word":"do","start":286.51,"end":286.67,"confidence":0.99914813,"punctuated_word":"do","sentiment":"positive","sentiment_score":0.7566232085227966},{"word":"the","start":286.67,"end":286.83002,"confidence":0.99943537,"punctuated_word":"the","sentiment":"positive","sentiment_score":0.7358946204185486},{"word":"same","start":286.83002,"end":287.23,"confidence":0.9997042,"punctuated_word":"same.","sentiment":"positive","sentiment_score":0.6014814376831055},{"word":"bye","start":287.23,"end":287.47,"confidence":0.99968266,"punctuated_word":"Bye","sentiment":"neutral","sentiment_score":0.2726348042488098},{"word":"bye","start":287.47,"end":287.97,"confidence":0.998822,"punctuated_word":"bye.","sentiment":"neutral","sentiment_score":0.2567349076271057}],"paragraphs":{"transcript":"\nHi. Thank you so much for calling your account. How may I help you today? I'm good. Thank you for asking.\n\nHow about yourself? Mhmm. Yes. We can go ahead and happy to check if we can service you to your new address. Let me just take note of the new address.\n\nAddress. Bear with me here. Okay? That way I can connect to our tech team. Okay.\n\nMay I have your new address, please? Okay. After John Doe, what is the word you mentioned? Out plate. Okay.\n\nThank you. So you will be moving out April 10? Mhmm. If you could give me a minute or two, James, let me go ahead and coordinate this to our tech team. In that way, if I get an immediate response, I can tell you right away.\n\nOkay? Just one moment. Yeah. Thank you. One moment here.\n\nThank you so much for patiently waiting, James. I'm so sorry. I'm still waiting for our sponsors. What I'm going to do, I'll just go ahead and ask them to give you a call once they're able to check the address. In that way, we could proceed accordingly.\n\nIf we can service you, then we'll proceed in disconnecting the service, the tent, and transfer to your new address. If not, we will go ahead and call you as soon as possible. Because they're still on yeah. They're still engaged on a call, so just keep your line open. Okay?\n\nOkay. Yes. Yes. Once they're able to check everything about your new address. Alright.\n\nThank you, James. Talk to you soon. You do the same. Bye bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.56,"end":0.79999995,"sentiment":"positive","sentiment_score":0.4951215088367462},{"text":"Thank you so much for calling your account.","start":0.79999995,"end":2.98,"sentiment":"positive","sentiment_score":0.7538125365972519},{"text":"How may I help you today?","start":3.12,"end":4.42,"sentiment":"positive","sentiment_score":0.6681103110313416},{"text":"I'm good.","start":7.52,"end":8.16,"sentiment":"positive","sentiment_score":0.5882063508033752},{"text":"Thank you for asking.","start":8.16,"end":9.22,"sentiment":"positive","sentiment_score":0.6739522516727448}],"sentiment":"positive","sentiment_score":0.6860240655285972,"num_words":21,"start":0.56,"end":9.22},{"sentences":[{"text":"How about yourself?","start":9.28,"end":10.26,"sentiment":"positive","sentiment_score":0.3862333794434865},{"text":"Mhmm.","start":15.745,"end":16.244999,"sentiment":"neutral","sentiment_score":0.024092480540275577},{"text":"Yes.","start":33.78,"end":34.260002,"sentiment":"neutral","sentiment_score":0.19654133915901184},{"text":"We can go ahead and happy to check if we can service you to your new address.","start":34.260002,"end":40.6,"sentiment":"positive","sentiment_score":0.3458845124525182},{"text":"Let me just take note of the new address.","start":41.620003,"end":43.605,"sentiment":"neutral","sentiment_score":0.07704278040263388}],"sentiment":"neutral","sentiment_score":0.2565405062369762,"num_words":31,"start":9.28,"end":43.605},{"sentences":[{"text":"Address.","start":43.685,"end":43.845,"sentiment":"neutral","sentiment_score":0.02903275564312935},{"text":"Bear with me here.","start":43.845,"end":44.565,"sentiment":"neutral","sentiment_score":0.042676037177443504},{"text":"Okay?","start":44.565,"end":45.065,"sentiment":"neutral","sentiment_score":0.0571015402674675},{"text":"That way I can connect to our tech team.","start":45.204998,"end":48.905,"sentiment":"neutral","sentiment_score":0.09953732291857402},{"text":"Okay.","start":50.485,"end":50.965,"sentiment":"neutral","sentiment_score":0.06664688140153885}],"sentiment":"neutral","sentiment_score":0.07620757701806724,"num_words":16,"start":43.685,"end":50.965},{"sentences":[{"text":"May I have your new address, please?","start":50.965,"end":52.905,"sentiment":"neutral","sentiment_score":0.06488686480692454},{"text":"Okay.","start":74.145,"end":74.645,"sentiment":"neutral","sentiment_score":0.03229866921901703},{"text":"After John Doe, what is the word you mentioned?","start":75.424995,"end":78.564995,"sentiment":"neutral","sentiment_score":0.005813898829122384},{"text":"Out plate.","start":80.705,"end":81.42,"sentiment":"neutral","sentiment_score":0.006928684189915657},{"text":"Okay.","start":82.7,"end":83.2,"sentiment":"neutral","sentiment_score":0.10863153636455536}],"sentiment":"neutral","sentiment_score":0.03306603585369885,"num_words":20,"start":50.965,"end":83.2},{"sentences":[{"text":"Thank you.","start":83.34,"end":84.24,"sentiment":"neutral","sentiment_score":0.2763976454734802},{"text":"So you will be moving out April 10?","start":88.299995,"end":91.67999,"sentiment":"neutral","sentiment_score":0.0991819859482348},{"text":"Mhmm.","start":114.62,"end":115.12,"sentiment":"neutral","sentiment_score":0.009559962898492811},{"text":"If you could give me a minute or two, James, let me go ahead and coordinate this to our tech team.","start":115.42,"end":121.26,"sentiment":"neutral","sentiment_score":0.061945070645638874},{"text":"In that way, if I get an immediate response, I can tell you right away.","start":121.26,"end":125.125,"sentiment":"neutral","sentiment_score":0.09712809473276138}],"sentiment":"neutral","sentiment_score":0.08752295842513125,"num_words":47,"start":83.34,"end":125.125},{"sentences":[{"text":"Okay?","start":125.125,"end":125.625,"sentiment":"neutral","sentiment_score":0.05996819958090782},{"text":"Just one moment.","start":125.845,"end":126.825,"sentiment":"neutral","sentiment_score":0.1445533111691475},{"text":"Yeah.","start":127.845,"end":128.245,"sentiment":"neutral","sentiment_score":0.29853278398513794},{"text":"Thank you.","start":128.245,"end":128.885,"sentiment":"positive","sentiment_score":0.40999235212802887},{"text":"One moment here.","start":128.885,"end":130.025,"sentiment":"neutral","sentiment_score":0.1956230749686559}],"sentiment":"neutral","sentiment_score":0.21990148462355136,"num_words":10,"start":125.125,"end":130.025},{"sentences":[{"text":"Thank you so much for patiently waiting, James.","start":235.09,"end":237.81,"sentiment":"positive","sentiment_score":0.45957521349191666},{"text":"I'm so sorry.","start":237.81,"end":238.79,"sentiment":"neutral","sentiment_score":-0.16424849132696787},{"text":"I'm still waiting for our sponsors.","start":239.085,"end":241.185,"sentiment":"neutral","sentiment_score":-0.17766085267066956},{"text":"What I'm going to do, I'll just go ahead and ask them to give you a call once they're able to check the address.","start":241.245,"end":248.625,"sentiment":"neutral","sentiment_score":0.010819300543516874},{"text":"In that way, we could proceed accordingly.","start":249.005,"end":251.265,"sentiment":"neutral","sentiment_score":0.04806447880608695}],"sentiment":"neutral","sentiment_score":0.056541785054529704,"num_words":48,"start":235.09,"end":251.265},{"sentences":[{"text":"If we can service you, then we'll proceed in disconnecting the service, the tent, and transfer to your new address.","start":252.03,"end":259.00998,"sentiment":"neutral","sentiment_score":-0.01235091183334589},{"text":"If not, we will go ahead and call you as soon as possible.","start":259.31,"end":263.16998,"sentiment":"neutral","sentiment_score":-0.036863282322883606},{"text":"Because they're still on yeah.","start":263.63,"end":267.135,"sentiment":"neutral","sentiment_score":0.09339501708745956},{"text":"They're still engaged on a call, so just keep your line open.","start":267.135,"end":270.975,"sentiment":"neutral","sentiment_score":0.10588130044440429},{"text":"Okay?","start":270.975,"end":271.475,"sentiment":"neutral","sentiment_score":0.08975885808467865}],"sentiment":"neutral","sentiment_score":0.021589581215498494,"num_words":51,"start":252.03,"end":271.475},{"sentences":[{"text":"Okay.","start":274.495,"end":274.995,"sentiment":"neutral","sentiment_score":0.13120117783546448},{"text":"Yes.","start":275.855,"end":276.255,"sentiment":"neutral","sentiment_score":0.14286477863788605},{"text":"Yes.","start":276.255,"end":276.755,"sentiment":"neutral","sentiment_score":0.1475697159767151},{"text":"Once they're able to check everything about your new address.","start":276.815,"end":280.275,"sentiment":"neutral","sentiment_score":0.18807788342237472},{"text":"Alright.","start":282.35,"end":282.85,"sentiment":"positive","sentiment_score":0.3877447545528412}],"sentiment":"neutral","sentiment_score":0.192154232944761,"num_words":14,"start":274.495,"end":282.85},{"sentences":[{"text":"Thank you, James.","start":282.91,"end":283.97,"sentiment":"positive","sentiment_score":0.5992386937141418},{"text":"Talk to you soon.","start":284.35,"end":285.33002,"sentiment":"positive","sentiment_score":0.5287503078579903},{"text":"You do the same.","start":286.27002,"end":287.23,"sentiment":"positive","sentiment_score":0.69532111287117},{"text":"Bye bye.","start":287.23,"end":287.97,"sentiment":"neutral","sentiment_score":0.26468485593795776}],"sentiment":"positive","sentiment_score":0.5556439596873063,"num_words":13,"start":282.91,"end":287.97}]}}]},{"alternatives":[{"transcript":"Yes. Hello. James here. How are you going? Yeah. Good. Good. Hey. I've just got a I've just got a quick question. So we're gonna be moving house on the April 10. I is it possible for you to please search up an address of our new place to see if you guys can transfer the service over? Is that is that the process that I should be doing? Yeah. No worries. So Unit 23 Slash 8 Jondol Place, J 0 N D 0 L, Place in Isabella Plains in Canberra, ACT. Place, p l ACE. Yeah. Yeah. I'm getting the keys for that house then. So or should I yeah. Yeah. I reckon the tenth will be fine. Yeah. If so, maybe if it's possible to cut this current place, which is, Thurston Street, and then just move it over on the tenth if that's a possibility. Yeah. That'd be perfect. Thank you. Yeah. Perfect. Sounds like a plan. Yeah. Perfect. I've got my phone in front of me, so they can just ring whenever. Perfect. Awesome. Thank you. Have a good day. Bye.","confidence":0.99767846,"words":[{"word":"yes","start":4.72,"end":5.04,"confidence":0.6993769,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.29509902000427246},{"word":"hello","start":5.04,"end":5.54,"confidence":0.85743314,"punctuated_word":"Hello.","sentiment":"neutral","sentiment_score":0.2995010018348694},{"word":"james","start":5.68,"end":6.0,"confidence":0.9796435,"punctuated_word":"James","sentiment":"neutral","sentiment_score":0.2804407775402069},{"word":"here","start":6.0,"end":6.16,"confidence":0.9922027,"punctuated_word":"here.","sentiment":"neutral","sentiment_score":0.26918676495552063},{"word":"how","start":6.16,"end":6.3199997,"confidence":0.99960846,"punctuated_word":"How","sentiment":"positive","sentiment_score":0.3808456361293793},{"word":"are","start":6.3199997,"end":6.3999996,"confidence":0.75583994,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.33015766739845276},{"word":"you","start":6.3999996,"end":6.48,"confidence":0.99927694,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.30431491136550903},{"word":"going","start":6.48,"end":6.98,"confidence":0.91334486,"punctuated_word":"going?","sentiment":"positive","sentiment_score":0.3537489175796509},{"word":"yeah","start":11.12,"end":11.599999,"confidence":0.97338283,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.33272987604141235},{"word":"good","start":11.599999,"end":11.92,"confidence":0.93898726,"punctuated_word":"Good.","sentiment":"positive","sentiment_score":0.5433042049407959},{"word":"good","start":11.92,"end":12.4,"confidence":0.9982867,"punctuated_word":"Good.","sentiment":"positive","sentiment_score":0.4573028087615967},{"word":"hey","start":12.4,"end":12.639999,"confidence":0.6624359,"punctuated_word":"Hey.","sentiment":"neutral","sentiment_score":0.19757980108261108},{"word":"i've","start":12.639999,"end":12.88,"confidence":0.9279574,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":0.1051991879940033},{"word":"just","start":12.88,"end":13.12,"confidence":0.99784195,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.10503487288951874},{"word":"got","start":13.12,"end":13.36,"confidence":0.9230666,"punctuated_word":"got","sentiment":"neutral","sentiment_score":0.03495766222476959},{"word":"a","start":13.36,"end":13.5199995,"confidence":0.96558994,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.04476938396692276},{"word":"i've","start":13.5199995,"end":13.679999,"confidence":0.75588834,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":0.04704725742340088},{"word":"just","start":13.679999,"end":13.92,"confidence":0.99603146,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.08553037792444229},{"word":"got","start":13.92,"end":14.08,"confidence":0.9981305,"punctuated_word":"got","sentiment":"neutral","sentiment_score":0.056320056319236755},{"word":"a","start":14.08,"end":14.16,"confidence":0.9974498,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.0670117661356926},{"word":"quick","start":14.16,"end":14.4,"confidence":0.9937477,"punctuated_word":"quick","sentiment":"neutral","sentiment_score":0.11341539025306702},{"word":"question","start":14.4,"end":14.88,"confidence":0.9947593,"punctuated_word":"question.","sentiment":"neutral","sentiment_score":0.09138914942741394},{"word":"so","start":14.88,"end":15.38,"confidence":0.9995497,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.013440791517496107},{"word":"we're","start":15.785,"end":16.285,"confidence":0.9996147,"punctuated_word":"we're","sentiment":"neutral","sentiment_score":0.014090558513998984},{"word":"gonna","start":16.425,"end":16.825,"confidence":0.9008019,"punctuated_word":"gonna","sentiment":"neutral","sentiment_score":0.04677253216505051},{"word":"be","start":16.825,"end":17.145,"confidence":0.9983298,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.04782572761178017},{"word":"moving","start":17.145,"end":17.625,"confidence":0.9998078,"punctuated_word":"moving","sentiment":"neutral","sentiment_score":0.06607606261968613},{"word":"house","start":17.625,"end":18.125,"confidence":0.96034414,"punctuated_word":"house","sentiment":"neutral","sentiment_score":0.0625070184469223},{"word":"on","start":18.585,"end":19.085,"confidence":0.9997737,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.041168734431266785},{"word":"the","start":19.225,"end":19.465,"confidence":0.9995395,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.050355762243270874},{"word":"april","start":19.465,"end":19.994999,"confidence":0.99930435,"punctuated_word":"April","sentiment":"neutral","sentiment_score":0.039675939828157425},{"word":"10","start":19.994999,"end":20.524998,"confidence":0.99930435,"punctuated_word":"10.","sentiment":"neutral","sentiment_score":0.05756550654768944},{"word":"i","start":22.265,"end":22.665,"confidence":0.8385445,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.006543837487697601},{"word":"is","start":22.905,"end":22.985,"confidence":0.9959116,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.011523023247718813},{"word":"it","start":22.985,"end":23.225,"confidence":0.9994499,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.009083840996026993},{"word":"possible","start":23.225,"end":23.625,"confidence":0.9998198,"punctuated_word":"possible","sentiment":"neutral","sentiment_score":0.012999337166547775},{"word":"for","start":23.625,"end":23.865,"confidence":0.999012,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.030649878084659576},{"word":"you","start":23.865,"end":24.365,"confidence":0.9997062,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.0195486843585968},{"word":"to","start":24.505001,"end":24.665,"confidence":0.9996282,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.020582828670740128},{"word":"please","start":24.665,"end":25.145,"confidence":0.99235207,"punctuated_word":"please","sentiment":"neutral","sentiment_score":0.0192844420671463},{"word":"search","start":25.145,"end":25.385,"confidence":0.998343,"punctuated_word":"search","sentiment":"neutral","sentiment_score":0.03853588178753853},{"word":"up","start":25.385,"end":25.705,"confidence":0.90835494,"punctuated_word":"up","sentiment":"neutral","sentiment_score":0.030558526515960693},{"word":"an","start":25.705,"end":26.025,"confidence":0.8749429,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.025616295635700222},{"word":"address","start":26.025,"end":26.525,"confidence":0.9998987,"punctuated_word":"address","sentiment":"neutral","sentiment_score":0.04428621008992195},{"word":"of","start":26.665,"end":26.825,"confidence":0.99915767,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.014994308352470398},{"word":"our","start":26.825,"end":27.064999,"confidence":0.99588215,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.07469288259744644},{"word":"new","start":27.064999,"end":27.305,"confidence":0.9997609,"punctuated_word":"new","sentiment":"neutral","sentiment_score":0.0850888267159462},{"word":"place","start":27.305,"end":27.545,"confidence":0.9977094,"punctuated_word":"place","sentiment":"neutral","sentiment_score":0.07416292279958725},{"word":"to","start":27.545,"end":27.78,"confidence":0.99750394,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.03768959268927574},{"word":"see","start":27.78,"end":28.02,"confidence":0.9998896,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.054595500230789185},{"word":"if","start":28.02,"end":28.18,"confidence":0.9997645,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.05181954428553581},{"word":"you","start":28.18,"end":28.26,"confidence":0.99958104,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.038053255528211594},{"word":"guys","start":28.26,"end":28.58,"confidence":0.9997887,"punctuated_word":"guys","sentiment":"neutral","sentiment_score":0.07023292034864426},{"word":"can","start":28.58,"end":28.900002,"confidence":0.9996536,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.051698483526706696},{"word":"transfer","start":28.900002,"end":29.380001,"confidence":0.99963915,"punctuated_word":"transfer","sentiment":"neutral","sentiment_score":0.05368168652057648},{"word":"the","start":29.380001,"end":29.62,"confidence":0.9957281,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.07990962266921997},{"word":"service","start":29.62,"end":30.1,"confidence":0.9991726,"punctuated_word":"service","sentiment":"neutral","sentiment_score":0.029284119606018063},{"word":"over","start":30.1,"end":30.6,"confidence":0.8478587,"punctuated_word":"over?","sentiment":"neutral","sentiment_score":0.049615733325481415},{"word":"is","start":30.66,"end":30.82,"confidence":0.9984327,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":0.017020652070641518},{"word":"that","start":30.82,"end":31.220001,"confidence":0.99940014,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.051949746906757355},{"word":"is","start":31.220001,"end":31.460001,"confidence":0.9957491,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.047738928347826},{"word":"that","start":31.460001,"end":31.7,"confidence":0.999673,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.07066935300827026},{"word":"the","start":31.7,"end":31.86,"confidence":0.9976981,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.047209665179252625},{"word":"process","start":31.86,"end":32.260002,"confidence":0.99927956,"punctuated_word":"process","sentiment":"neutral","sentiment_score":0.04404544085264206},{"word":"that","start":32.260002,"end":32.420002,"confidence":0.9978466,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.07809459418058395},{"word":"i","start":32.420002,"end":32.58,"confidence":0.9989673,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.09414993226528168},{"word":"should","start":32.58,"end":32.74,"confidence":0.999902,"punctuated_word":"should","sentiment":"neutral","sentiment_score":0.0964655727148056},{"word":"be","start":32.74,"end":32.82,"confidence":0.9997981,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.03754986450076103},{"word":"doing","start":32.82,"end":33.32,"confidence":0.9994837,"punctuated_word":"doing?","sentiment":"neutral","sentiment_score":0.04958014935255051},{"word":"yeah","start":45.394997,"end":45.714996,"confidence":0.7440108,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.0960974022746086},{"word":"no","start":45.714996,"end":45.875,"confidence":0.991772,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.08490172028541565},{"word":"worries","start":45.875,"end":46.375,"confidence":0.9992274,"punctuated_word":"worries.","sentiment":"neutral","sentiment_score":0.09959600865840912},{"word":"so","start":53.554996,"end":54.054996,"confidence":0.8940453,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.014665092341601849},{"word":"unit","start":54.66,"end":55.14,"confidence":0.99611086,"punctuated_word":"Unit","sentiment":"neutral","sentiment_score":0.01769747957587242},{"word":"23","start":55.14,"end":56.039997,"confidence":0.9982303,"punctuated_word":"23","sentiment":"neutral","sentiment_score":0.0228460393846035},{"word":"slash","start":56.5,"end":57.0,"confidence":0.9974483,"punctuated_word":"Slash","sentiment":"neutral","sentiment_score":0.012201569974422457},{"word":"8","start":57.059998,"end":57.559998,"confidence":0.99803346,"punctuated_word":"8","sentiment":"neutral","sentiment_score":0.0162240918725729},{"word":"jondol","start":57.94,"end":58.44,"confidence":0.8301098,"punctuated_word":"Jondol","sentiment":"neutral","sentiment_score":0.018639763817191124},{"word":"place","start":58.659996,"end":59.159996,"confidence":0.97655106,"punctuated_word":"Place,","sentiment":"neutral","sentiment_score":0.019407019019126892},{"word":"j","start":59.3,"end":59.8,"confidence":0.9990588,"punctuated_word":"J","sentiment":"neutral","sentiment_score":0.020967649295926098},{"word":"0","start":60.26,"end":60.659996,"confidence":0.9989735,"punctuated_word":"0","sentiment":"neutral","sentiment_score":0.023857880383729935},{"word":"n","start":60.659996,"end":61.159996,"confidence":0.9996532,"punctuated_word":"N","sentiment":"neutral","sentiment_score":0.02107304148375988},{"word":"d","start":61.46,"end":61.96,"confidence":0.99944896,"punctuated_word":"D","sentiment":"neutral","sentiment_score":0.020119722932577133},{"word":"0","start":62.1,"end":62.6,"confidence":0.9997019,"punctuated_word":"0","sentiment":"neutral","sentiment_score":0.025813493877649307},{"word":"l","start":62.659996,"end":63.159996,"confidence":0.9235945,"punctuated_word":"L,","sentiment":"neutral","sentiment_score":0.01922159269452095},{"word":"place","start":63.62,"end":64.119995,"confidence":0.94873375,"punctuated_word":"Place","sentiment":"neutral","sentiment_score":0.027339106425642967},{"word":"in","start":64.659996,"end":65.14,"confidence":0.42984834,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.02465936169028282},{"word":"isabella","start":65.14,"end":65.64,"confidence":0.95419335,"punctuated_word":"Isabella","sentiment":"neutral","sentiment_score":0.03803088143467903},{"word":"plains","start":65.86,"end":66.36,"confidence":0.977727,"punctuated_word":"Plains","sentiment":"neutral","sentiment_score":0.04164305329322815},{"word":"in","start":67.619995,"end":67.86,"confidence":0.86995614,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.023632582277059555},{"word":"canberra","start":67.86,"end":68.36,"confidence":0.96279305,"punctuated_word":"Canberra,","sentiment":"neutral","sentiment_score":0.028107836842536926},{"word":"act","start":68.58,"end":69.08,"confidence":0.9321457,"punctuated_word":"ACT.","sentiment":"neutral","sentiment_score":0.048136793076992035},{"word":"place","start":79.555,"end":80.055,"confidence":0.76133907,"punctuated_word":"Place,","sentiment":"neutral","sentiment_score":-0.0037959557957947254},{"word":"p","start":80.195,"end":80.595,"confidence":0.9960294,"punctuated_word":"p","sentiment":"neutral","sentiment_score":-0.0003938358277082443},{"word":"l","start":80.595,"end":80.995,"confidence":0.99975723,"punctuated_word":"l","sentiment":"neutral","sentiment_score":0.0015026186592876911},{"word":"ace","start":80.995,"end":82.215004,"confidence":0.99620104,"punctuated_word":"ACE.","sentiment":"neutral","sentiment_score":0.033118851482868195},{"word":"yeah","start":92.73,"end":93.23,"confidence":0.9635773,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.08161517977714539},{"word":"yeah","start":93.29,"end":93.69,"confidence":0.93491125,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.08104429394006729},{"word":"i'm","start":93.69,"end":93.85,"confidence":0.9976776,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.07028256356716156},{"word":"getting","start":93.85,"end":94.17,"confidence":0.99986994,"punctuated_word":"getting","sentiment":"neutral","sentiment_score":0.14292266964912417},{"word":"the","start":94.17,"end":94.33,"confidence":0.99957067,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.13501039147377014},{"word":"keys","start":94.33,"end":94.65,"confidence":0.9160153,"punctuated_word":"keys","sentiment":"neutral","sentiment_score":0.1251140683889389},{"word":"for","start":94.65,"end":94.81,"confidence":0.5251411,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.09293018281459808},{"word":"that","start":94.81,"end":95.130005,"confidence":0.96320075,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.11146828532218932},{"word":"house","start":95.130005,"end":95.53,"confidence":0.9376844,"punctuated_word":"house","sentiment":"neutral","sentiment_score":0.114407017827034},{"word":"then","start":95.53,"end":95.85,"confidence":0.8950608,"punctuated_word":"then.","sentiment":"neutral","sentiment_score":0.08574148267507553},{"word":"so","start":95.85,"end":96.35,"confidence":0.9678963,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.04830729588866234},{"word":"or","start":97.265,"end":97.424995,"confidence":0.6608595,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.034532587975263596},{"word":"should","start":97.424995,"end":97.505,"confidence":0.5442343,"punctuated_word":"should","sentiment":"neutral","sentiment_score":0.04744446650147438},{"word":"i","start":97.505,"end":98.005,"confidence":0.9996191,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.07825111597776413},{"word":"yeah","start":99.905,"end":100.225,"confidence":0.9712758,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":0.09310954064130784},{"word":"yeah","start":100.225,"end":100.545,"confidence":0.9974705,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.12703904509544373},{"word":"i","start":100.545,"end":100.625,"confidence":0.98131543,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.1235298216342926},{"word":"reckon","start":100.625,"end":100.865,"confidence":0.98364973,"punctuated_word":"reckon","sentiment":"neutral","sentiment_score":0.1371324360370636},{"word":"the","start":100.865,"end":101.024994,"confidence":0.9943317,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.1570652425289154},{"word":"tenth","start":101.024994,"end":101.265,"confidence":0.9470315,"punctuated_word":"tenth","sentiment":"neutral","sentiment_score":0.14346012473106384},{"word":"will","start":101.265,"end":101.505,"confidence":0.9642957,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.2573896050453186},{"word":"be","start":101.505,"end":101.585,"confidence":0.99970716,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.20486989617347717},{"word":"fine","start":101.585,"end":101.905,"confidence":0.9884808,"punctuated_word":"fine.","sentiment":"neutral","sentiment_score":0.17503246665000916},{"word":"yeah","start":101.905,"end":102.225,"confidence":0.99792653,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.00280504347756505},{"word":"if","start":102.225,"end":102.465,"confidence":0.9116548,"punctuated_word":"If","sentiment":"neutral","sentiment_score":-0.0353674441576004},{"word":"so","start":102.465,"end":102.945,"confidence":0.96580493,"punctuated_word":"so,","sentiment":"neutral","sentiment_score":-0.037179093807935715},{"word":"maybe","start":102.945,"end":103.265,"confidence":0.9995338,"punctuated_word":"maybe","sentiment":"neutral","sentiment_score":-0.05885191261768341},{"word":"if","start":103.265,"end":103.424995,"confidence":0.9547125,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.04146774113178253},{"word":"it's","start":103.424995,"end":103.66499,"confidence":0.99951905,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.061464548110961914},{"word":"possible","start":103.66499,"end":104.145,"confidence":0.9997985,"punctuated_word":"possible","sentiment":"neutral","sentiment_score":-0.07461652159690857},{"word":"to","start":104.145,"end":104.30499,"confidence":0.9844833,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.08595987409353256},{"word":"cut","start":104.30499,"end":104.80499,"confidence":0.9996779,"punctuated_word":"cut","sentiment":"neutral","sentiment_score":-0.0650724321603775},{"word":"this","start":105.104996,"end":105.505,"confidence":0.96599203,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.08273506909608841},{"word":"current","start":105.505,"end":105.905,"confidence":0.99976534,"punctuated_word":"current","sentiment":"neutral","sentiment_score":-0.08161390572786331},{"word":"place","start":105.905,"end":106.225,"confidence":0.96812975,"punctuated_word":"place,","sentiment":"neutral","sentiment_score":-0.0555446594953537},{"word":"which","start":106.225,"end":106.545,"confidence":0.9997999,"punctuated_word":"which","sentiment":"neutral","sentiment_score":-0.04546213895082474},{"word":"is","start":106.545,"end":107.045,"confidence":0.59799653,"punctuated_word":"is,","sentiment":"neutral","sentiment_score":-0.022274110466241837},{"word":"thurston","start":107.66499,"end":108.16499,"confidence":0.4053542,"punctuated_word":"Thurston","sentiment":"neutral","sentiment_score":-0.008383739739656448},{"word":"street","start":108.30499,"end":108.80499,"confidence":0.8284571,"punctuated_word":"Street,","sentiment":"neutral","sentiment_score":-0.016292350366711617},{"word":"and","start":110.59,"end":110.829994,"confidence":0.93566924,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.03252514824271202},{"word":"then","start":110.829994,"end":111.31,"confidence":0.99952054,"punctuated_word":"then","sentiment":"neutral","sentiment_score":-0.030426843091845512},{"word":"just","start":111.31,"end":111.549995,"confidence":0.99887913,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.06971370428800583},{"word":"move","start":111.549995,"end":111.79,"confidence":0.9995394,"punctuated_word":"move","sentiment":"neutral","sentiment_score":-0.06293278932571411},{"word":"it","start":111.79,"end":111.95,"confidence":0.9995079,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.03829061985015869},{"word":"over","start":111.95,"end":112.189995,"confidence":0.99963474,"punctuated_word":"over","sentiment":"neutral","sentiment_score":-0.0329800508916378},{"word":"on","start":112.189995,"end":112.35,"confidence":0.99946016,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.030759355053305622},{"word":"the","start":112.35,"end":112.509995,"confidence":0.99920624,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.019120430573821068},{"word":"tenth","start":112.509995,"end":112.829994,"confidence":0.9931672,"punctuated_word":"tenth","sentiment":"neutral","sentiment_score":-0.016662683337926865},{"word":"if","start":112.829994,"end":112.99,"confidence":0.7794287,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.013209935277700424},{"word":"that's","start":112.99,"end":113.229996,"confidence":0.9997033,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":-0.02792331390082836},{"word":"a","start":113.229996,"end":113.39,"confidence":0.99705637,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.02710900828242302},{"word":"possibility","start":113.39,"end":113.89,"confidence":0.87973934,"punctuated_word":"possibility.","sentiment":"neutral","sentiment_score":-0.02617296576499939},{"word":"yeah","start":125.805,"end":126.125,"confidence":0.9905864,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.08526657521724701},{"word":"that'd","start":126.125,"end":126.445,"confidence":0.7995963,"punctuated_word":"That'd","sentiment":"neutral","sentiment_score":0.22596395015716553},{"word":"be","start":126.445,"end":126.604996,"confidence":0.9994728,"punctuated_word":"be","sentiment":"positive","sentiment_score":0.4617747664451599},{"word":"perfect","start":126.604996,"end":127.005,"confidence":0.99944234,"punctuated_word":"perfect.","sentiment":"positive","sentiment_score":0.5771589875221252},{"word":"thank","start":127.005,"end":127.16499,"confidence":0.9972301,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.5658751726150513},{"word":"you","start":127.16499,"end":127.66499,"confidence":0.99782366,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.47387585043907166},{"word":"yeah","start":263.78,"end":264.1,"confidence":0.97184485,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.14175531268119812},{"word":"perfect","start":264.1,"end":264.6,"confidence":0.9978483,"punctuated_word":"Perfect.","sentiment":"positive","sentiment_score":0.3901967406272888},{"word":"sounds","start":264.78497,"end":265.10498,"confidence":0.9982644,"punctuated_word":"Sounds","sentiment":"neutral","sentiment_score":0.2924861013889313},{"word":"like","start":265.10498,"end":265.185,"confidence":0.9996537,"punctuated_word":"like","sentiment":"neutral","sentiment_score":0.2708998918533325},{"word":"a","start":265.185,"end":265.345,"confidence":0.99469596,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.2733427882194519},{"word":"plan","start":265.345,"end":265.845,"confidence":0.99971354,"punctuated_word":"plan.","sentiment":"neutral","sentiment_score":0.19779732823371887},{"word":"yeah","start":271.82498,"end":272.145,"confidence":0.9931083,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.17003609240055084},{"word":"perfect","start":272.145,"end":272.54498,"confidence":0.9980024,"punctuated_word":"Perfect.","sentiment":"neutral","sentiment_score":0.3141544759273529},{"word":"i've","start":272.54498,"end":272.705,"confidence":0.99953735,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":0.1938832700252533},{"word":"got","start":272.705,"end":272.865,"confidence":0.999918,"punctuated_word":"got","sentiment":"neutral","sentiment_score":0.24219612777233124},{"word":"my","start":272.865,"end":272.94498,"confidence":0.9998596,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.23759488761425016},{"word":"phone","start":272.94498,"end":273.185,"confidence":0.9995913,"punctuated_word":"phone","sentiment":"neutral","sentiment_score":0.1807629317045212},{"word":"in","start":273.185,"end":273.34497,"confidence":0.99948114,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.18910770118236545},{"word":"front","start":273.34497,"end":273.50497,"confidence":0.99989414,"punctuated_word":"front","sentiment":"neutral","sentiment_score":0.235787495970726},{"word":"of","start":273.50497,"end":273.585,"confidence":0.99447834,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.21713589131832123},{"word":"me","start":273.585,"end":273.82498,"confidence":0.7552669,"punctuated_word":"me,","sentiment":"neutral","sentiment_score":0.20068320631980896},{"word":"so","start":273.82498,"end":273.985,"confidence":0.99970907,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.1666785180568695},{"word":"they","start":273.985,"end":274.06497,"confidence":0.9994355,"punctuated_word":"they","sentiment":"neutral","sentiment_score":0.15462569892406464},{"word":"can","start":274.06497,"end":274.22498,"confidence":0.99939203,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.1972628682851791},{"word":"just","start":274.22498,"end":274.38498,"confidence":0.99980015,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.169376403093338},{"word":"ring","start":274.38498,"end":274.625,"confidence":0.99985766,"punctuated_word":"ring","sentiment":"neutral","sentiment_score":0.14594000577926636},{"word":"whenever","start":274.625,"end":275.125,"confidence":0.93249094,"punctuated_word":"whenever.","sentiment":"neutral","sentiment_score":0.1208370253443718},{"word":"perfect","start":281.08002,"end":281.58002,"confidence":0.95485324,"punctuated_word":"Perfect.","sentiment":"positive","sentiment_score":0.41162049770355225},{"word":"awesome","start":284.36002,"end":284.76,"confidence":0.9863328,"punctuated_word":"Awesome.","sentiment":"positive","sentiment_score":0.463130235671997},{"word":"thank","start":284.76,"end":285.0,"confidence":0.99957937,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.7681577205657959},{"word":"you","start":285.0,"end":285.16,"confidence":0.9994594,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.6150579452514648},{"word":"have","start":285.16,"end":285.32,"confidence":0.9986644,"punctuated_word":"Have","sentiment":"positive","sentiment_score":0.7272191643714905},{"word":"a","start":285.32,"end":285.4,"confidence":0.99981064,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.7578219175338745},{"word":"good","start":285.4,"end":285.56,"confidence":0.9996252,"punctuated_word":"good","sentiment":"positive","sentiment_score":0.7722287774085999},{"word":"day","start":285.56,"end":286.06,"confidence":0.9993387,"punctuated_word":"day.","sentiment":"positive","sentiment_score":0.7504929900169373},{"word":"bye","start":288.44,"end":288.94,"confidence":0.9719986,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":-0.12563982605934143}],"paragraphs":{"transcript":"\nYes. Hello. James here. How are you going? Yeah.\n\nGood. Good. Hey. I've just got a I've just got a quick question. So we're gonna be moving house on the April 10.\n\nI is it possible for you to please search up an address of our new place to see if you guys can transfer the service over? Is that is that the process that I should be doing? Yeah. No worries. So Unit 23 Slash 8 Jondol Place, J 0 N D 0 L, Place in Isabella Plains in Canberra, ACT.\n\nPlace, p l ACE. Yeah. Yeah. I'm getting the keys for that house then. So or should I yeah.\n\nYeah. I reckon the tenth will be fine. Yeah. If so, maybe if it's possible to cut this current place, which is, Thurston Street, and then just move it over on the tenth if that's a possibility. Yeah.\n\nThat'd be perfect. Thank you. Yeah. Perfect. Sounds like a plan.\n\nYeah. Perfect. I've got my phone in front of me, so they can just ring whenever. Perfect. Awesome.\n\nThank you. Have a good day. Bye.","paragraphs":[{"sentences":[{"text":"Yes.","start":4.72,"end":5.04,"sentiment":"neutral","sentiment_score":0.29509902000427246},{"text":"Hello.","start":5.04,"end":5.54,"sentiment":"neutral","sentiment_score":0.2995010018348694},{"text":"James here.","start":5.68,"end":6.16,"sentiment":"neutral","sentiment_score":0.27481377124786377},{"text":"How are you going?","start":6.16,"end":6.98,"sentiment":"positive","sentiment_score":0.342266783118248},{"text":"Yeah.","start":11.12,"end":11.599999,"sentiment":"neutral","sentiment_score":0.33272987604141235}],"sentiment":"neutral","sentiment_score":0.31622495253880817,"num_words":9,"start":4.72,"end":11.599999},{"sentences":[{"text":"Good.","start":11.599999,"end":11.92,"sentiment":"positive","sentiment_score":0.5433042049407959},{"text":"Good.","start":11.92,"end":12.4,"sentiment":"positive","sentiment_score":0.4573028087615967},{"text":"Hey.","start":12.4,"end":12.639999,"sentiment":"neutral","sentiment_score":0.19757980108261108},{"text":"I've just got a I've just got a quick question.","start":12.639999,"end":14.88,"sentiment":"neutral","sentiment_score":0.07506751045584678},{"text":"So we're gonna be moving house on the April 10.","start":14.88,"end":20.524998,"sentiment":"neutral","sentiment_score":0.04394786339253187}],"sentiment":"neutral","sentiment_score":0.10384089362038218,"num_words":23,"start":11.599999,"end":20.524998},{"sentences":[{"text":"I is it possible for you to please search up an address of our new place to see if you guys can transfer the service over?","start":22.265,"end":30.6,"sentiment":"neutral","sentiment_score":0.038911005338797204},{"text":"Is that is that the process that I should be doing?","start":30.66,"end":33.32,"sentiment":"neutral","sentiment_score":0.05767944539812478},{"text":"Yeah.","start":45.394997,"end":45.714996,"sentiment":"neutral","sentiment_score":0.0960974022746086},{"text":"No worries.","start":45.714996,"end":46.375,"sentiment":"neutral","sentiment_score":0.09224886447191238},{"text":"So Unit 23 Slash 8 Jondol Place, J 0 N D 0 L, Place in Isabella Plains in Canberra, ACT.","start":53.554996,"end":69.08,"sentiment":"neutral","sentiment_score":0.024214202584698797}],"sentiment":"neutral","sentiment_score":0.04018398701834182,"num_words":60,"start":22.265,"end":69.08},{"sentences":[{"text":"Place, p l ACE.","start":79.555,"end":82.215004,"sentiment":"neutral","sentiment_score":0.007607919629663229},{"text":"Yeah.","start":92.73,"end":93.23,"sentiment":"neutral","sentiment_score":0.08161517977714539},{"text":"Yeah.","start":93.29,"end":93.69,"sentiment":"neutral","sentiment_score":0.08104429394006729},{"text":"I'm getting the keys for that house then.","start":93.69,"end":95.85,"sentiment":"neutral","sentiment_score":0.10973458271473646},{"text":"So or should I yeah.","start":95.85,"end":100.225,"sentiment":"neutral","sentiment_score":0.060329001396894455}],"sentiment":"neutral","sentiment_score":0.0722427800493805,"num_words":19,"start":79.555,"end":100.225},{"sentences":[{"text":"Yeah.","start":100.225,"end":100.545,"sentiment":"neutral","sentiment_score":0.12703904509544373},{"text":"I reckon the tenth will be fine.","start":100.545,"end":101.905,"sentiment":"neutral","sentiment_score":0.17121137040002005},{"text":"Yeah.","start":101.905,"end":102.225,"sentiment":"neutral","sentiment_score":0.00280504347756505},{"text":"If so, maybe if it's possible to cut this current place, which is, Thurston Street, and then just move it over on the tenth if that's a possibility.","start":102.225,"end":113.89,"sentiment":"neutral","sentiment_score":-0.04286115676430719},{"text":"Yeah.","start":125.805,"end":126.125,"sentiment":"neutral","sentiment_score":0.08526657521724701}],"sentiment":"neutral","sentiment_score":0.0056178386102577575,"num_words":38,"start":100.225,"end":126.125},{"sentences":[{"text":"That'd be perfect.","start":126.125,"end":127.005,"sentiment":"positive","sentiment_score":0.4216325680414836},{"text":"Thank you.","start":127.005,"end":127.66499,"sentiment":"positive","sentiment_score":0.5198755115270615},{"text":"Yeah.","start":263.78,"end":264.1,"sentiment":"neutral","sentiment_score":0.14175531268119812},{"text":"Perfect.","start":264.1,"end":264.6,"sentiment":"positive","sentiment_score":0.3901967406272888},{"text":"Sounds like a plan.","start":264.78497,"end":265.845,"sentiment":"neutral","sentiment_score":0.25863152742385864}],"sentiment":"positive","sentiment_score":0.3519206263802268,"num_words":11,"start":126.125,"end":265.845},{"sentences":[{"text":"Yeah.","start":271.82498,"end":272.145,"sentiment":"neutral","sentiment_score":0.17003609240055084},{"text":"Perfect.","start":272.145,"end":272.54498,"sentiment":"neutral","sentiment_score":0.3141544759273529},{"text":"I've got my phone in front of me, so they can just ring whenever.","start":272.54498,"end":275.125,"sentiment":"neutral","sentiment_score":0.18941943081361906},{"text":"Perfect.","start":281.08002,"end":281.58002,"sentiment":"positive","sentiment_score":0.41162049770355225},{"text":"Awesome.","start":284.36002,"end":284.76,"sentiment":"positive","sentiment_score":0.463130235671997}],"sentiment":"neutral","sentiment_score":0.22282296294967333,"num_words":18,"start":271.82498,"end":284.76},{"sentences":[{"text":"Thank you.","start":284.76,"end":285.16,"sentiment":"positive","sentiment_score":0.6916078329086304},{"text":"Have a good day.","start":285.16,"end":286.06,"sentiment":"positive","sentiment_score":0.7519407123327255},{"text":"Bye.","start":288.44,"end":288.94,"sentiment":"neutral","sentiment_score":-0.12563982605934143}],"sentiment":"positive","sentiment_score":0.6093340984412602,"num_words":7,"start":284.76,"end":288.94}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hi. Thank you so much for calling your account. How may I help you today?\n\nChannel 1: Yes. Hello. James here. How are you going?\n\nChannel 0: I'm good. Thank you for asking. How about yourself?\n\nChannel 1: Yeah. Good. Good. Hey. I've just got a I've just got a quick question.\n\nSo\n\nChannel 0: Mhmm.\n\nChannel 1: we're gonna be moving house on the April 10. I is it possible for you to please search up an address of our new place to see if you guys can transfer the service over? Is that is that the process that I should be doing?\n\nChannel 0: Yes. We can go ahead and happy to check if we can service you to your new address. Let me just take note of the new address. Address. Bear with me here.\n\nOkay? That way\n\nChannel 1: Yeah.\n\nChannel 0: I can\n\nChannel 1: No worries.\n\nChannel 0: connect to our tech team. Okay. May I have your new address, please?\n\nChannel 1: So Unit 23 Slash 8 Jondol Place, J 0 N D 0 L, Place in Isabella Plains in Canberra, ACT.\n\nChannel 0: Okay. After John Doe, what is the word you mentioned?\n\nChannel 1: Place, p l\n\nChannel 0: Out plate.\n\nChannel 1: ACE.\n\nChannel 0: Okay. Thank you. So you will be moving out April 10?\n\nChannel 1: Yeah. Yeah. I'm getting the keys for that house then. So or should I yeah. Yeah.\n\nI reckon the tenth will be fine. Yeah. If so, maybe if it's possible to cut this current place, which is, Thurston Street, and then just move it over on the tenth if that's a possibility.\n\nChannel 0: Mhmm. If you could give me a minute or two, James, let me go ahead and coordinate this to our tech team. In that way, if I get an immediate response, I can tell you right away. Okay?\n\nChannel 1: Yeah.\n\nChannel 0: Just one\n\nChannel 1: That'd\n\nChannel 0: moment.\n\nChannel 1: be perfect. Thank you.\n\nChannel 0: Yeah. Thank you. One moment here. Thank you so much for patiently waiting, James. I'm so sorry.\n\nI'm still waiting for our sponsors. What I'm going to do, I'll just go ahead and ask them to give you a call once they're able to check the address. In that way, we could proceed accordingly. If we can service you, then we'll proceed in disconnecting the service, the tent, and transfer to your new address. If not, we will go ahead and call you as soon as possible.\n\nBecause\n\nChannel 1: Yeah. Perfect. Sounds like a\n\nChannel 0: they're\n\nChannel 1: plan.\n\nChannel 0: still on yeah. They're still engaged on a call, so just keep your line open. Okay?\n\nChannel 1: Yeah. Perfect. I've got my phone in front of me, so they can just ring\n\nChannel 0: Okay.\n\nChannel 1: whenever.\n\nChannel 0: Yes. Yes. Once they're able to check everything about your new address.\n\nChannel 1: Perfect.\n\nChannel 0: Alright. Thank you, James. Talk\n\nChannel 1: Awesome.\n\nChannel 0: to you\n\nChannel 1: Thank\n\nChannel 0: soon.\n\nChannel 1: you. Have a good day.\n\nChannel 0: You do the same. Bye bye.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.56,"end":0.79999995,"sentiment":"positive","sentiment_score":0.4951215088367462},{"text":"Thank you so much for calling your account.","start":0.79999995,"end":2.98,"sentiment":"positive","sentiment_score":0.7538125365972519},{"text":"How may I help you today?","start":3.12,"end":4.42,"sentiment":"positive","sentiment_score":0.6681103110313416}],"sentiment":"positive","sentiment_score":0.7022855778535207,"channel":0,"num_words":15,"start":0.56,"end":4.42},{"sentences":[{"text":"Yes.","start":4.72,"end":5.04,"sentiment":"neutral","sentiment_score":0.29509902000427246},{"text":"Hello.","start":5.04,"end":5.54,"sentiment":"neutral","sentiment_score":0.2995010018348694},{"text":"James here.","start":5.68,"end":6.16,"sentiment":"neutral","sentiment_score":0.27481377124786377},{"text":"How are you going?","start":6.16,"end":6.98,"sentiment":"positive","sentiment_score":0.342266783118248}],"sentiment":"neutral","sentiment_score":0.31416183710098267,"channel":1,"num_words":8,"start":4.72,"end":6.98},{"sentences":[{"text":"I'm good.","start":7.52,"end":8.16,"sentiment":"positive","sentiment_score":0.5882063508033752},{"text":"Thank you for asking.","start":8.16,"end":9.22,"sentiment":"positive","sentiment_score":0.6739522516727448},{"text":"How about yourself?","start":9.28,"end":10.26,"sentiment":"positive","sentiment_score":0.3862333794434865}],"sentiment":"positive","sentiment_score":0.558991316292021,"channel":0,"num_words":9,"start":7.52,"end":10.26},{"sentences":[{"text":"Yeah.","start":11.12,"end":11.599999,"sentiment":"neutral","sentiment_score":0.33272987604141235},{"text":"Good.","start":11.599999,"end":11.92,"sentiment":"positive","sentiment_score":0.5433042049407959},{"text":"Good.","start":11.92,"end":12.4,"sentiment":"positive","sentiment_score":0.4573028087615967},{"text":"Hey.","start":12.4,"end":12.639999,"sentiment":"neutral","sentiment_score":0.19757980108261108},{"text":"I've just got a I've just got a quick question.","start":12.639999,"end":14.88,"sentiment":"neutral","sentiment_score":0.07506751045584678}],"sentiment":"neutral","sentiment_score":0.1629708425274917,"channel":1,"num_words":14,"start":11.12,"end":14.88},{"sentences":[{"text":"So","start":14.88,"end":15.38,"sentiment":"neutral","sentiment_score":0.013440791517496107}],"sentiment":"neutral","sentiment_score":0.013440791517496107,"channel":1,"num_words":1,"start":14.88,"end":15.38},{"sentences":[{"text":"Mhmm.","start":15.745,"end":16.244999,"sentiment":"neutral","sentiment_score":0.024092480540275577}],"sentiment":"neutral","sentiment_score":0.024092480540275577,"channel":0,"num_words":1,"start":15.745,"end":16.244999},{"sentences":[{"text":"we're gonna be moving house on the April 10.","start":15.785,"end":20.524998,"sentiment":"neutral","sentiment_score":0.047337538045313626},{"text":"I is it possible for you to please search up an address of our new place to see if you guys can transfer the service over?","start":22.265,"end":30.6,"sentiment":"neutral","sentiment_score":0.038911005338797204},{"text":"Is that is that the process that I should be doing?","start":30.66,"end":33.32,"sentiment":"neutral","sentiment_score":0.05767944539812478}],"sentiment":"neutral","sentiment_score":0.045047780012954834,"channel":1,"num_words":46,"start":15.785,"end":33.32},{"sentences":[{"text":"Yes.","start":33.78,"end":34.260002,"sentiment":"neutral","sentiment_score":0.19654133915901184},{"text":"We can go ahead and happy to check if we can service you to your new address.","start":34.260002,"end":40.6,"sentiment":"positive","sentiment_score":0.3458845124525182},{"text":"Let me just take note of the new address.","start":41.620003,"end":43.605,"sentiment":"neutral","sentiment_score":0.07704278040263388},{"text":"Address.","start":43.685,"end":43.845,"sentiment":"neutral","sentiment_score":0.02903275564312935},{"text":"Bear with me here.","start":43.845,"end":44.565,"sentiment":"neutral","sentiment_score":0.042676037177443504}],"sentiment":"neutral","sentiment_score":0.21780312433838844,"channel":0,"num_words":32,"start":33.78,"end":44.565},{"sentences":[{"text":"Okay?","start":44.565,"end":45.065,"sentiment":"neutral","sentiment_score":0.0571015402674675},{"text":"That way","start":45.204998,"end":45.524998,"sentiment":"neutral","sentiment_score":0.07493000850081444}],"sentiment":"neutral","sentiment_score":0.06898718575636546,"channel":0,"num_words":3,"start":44.565,"end":45.524998},{"sentences":[{"text":"Yeah.","start":45.394997,"end":45.714996,"sentiment":"neutral","sentiment_score":0.0960974022746086}],"sentiment":"neutral","sentiment_score":0.0960974022746086,"channel":1,"num_words":1,"start":45.394997,"end":45.714996},{"sentences":[{"text":"I can","start":45.524998,"end":45.925,"sentiment":"neutral","sentiment_score":0.07188262790441513}],"sentiment":"neutral","sentiment_score":0.07188262790441513,"channel":0,"num_words":2,"start":45.524998,"end":45.925},{"sentences":[{"text":"No worries.","start":45.714996,"end":46.375,"sentiment":"neutral","sentiment_score":0.09224886447191238}],"sentiment":"neutral","sentiment_score":0.09224886447191238,"channel":1,"num_words":2,"start":45.714996,"end":46.375},{"sentences":[{"text":"connect to our tech team.","start":45.925,"end":48.905,"sentiment":"neutral","sentiment_score":0.1204421266913414},{"text":"Okay.","start":50.485,"end":50.965,"sentiment":"neutral","sentiment_score":0.06664688140153885},{"text":"May I have your new address, please?","start":50.965,"end":52.905,"sentiment":"neutral","sentiment_score":0.06488686480692454}],"sentiment":"neutral","sentiment_score":0.08638965911590137,"channel":0,"num_words":13,"start":45.925,"end":52.905},{"sentences":[{"text":"So Unit 23 Slash 8 Jondol Place, J 0 N D 0 L, Place in Isabella Plains in Canberra, ACT.","start":53.554996,"end":69.08,"sentiment":"neutral","sentiment_score":0.024214202584698797}],"sentiment":"neutral","sentiment_score":0.024214202584698797,"channel":1,"num_words":20,"start":53.554996,"end":69.08},{"sentences":[{"text":"Okay.","start":74.145,"end":74.645,"sentiment":"neutral","sentiment_score":0.03229866921901703},{"text":"After John Doe, what is the word you mentioned?","start":75.424995,"end":78.564995,"sentiment":"neutral","sentiment_score":0.005813898829122384}],"sentiment":"neutral","sentiment_score":0.00846237586811185,"channel":0,"num_words":10,"start":74.145,"end":78.564995},{"sentences":[{"text":"Place, p l","start":79.555,"end":80.995,"sentiment":"neutral","sentiment_score":-0.0008957243214050928}],"sentiment":"neutral","sentiment_score":-0.0008957243214050928,"channel":1,"num_words":3,"start":79.555,"end":80.995},{"sentences":[{"text":"Out plate.","start":80.705,"end":81.42,"sentiment":"neutral","sentiment_score":0.006928684189915657}],"sentiment":"neutral","sentiment_score":0.006928684189915657,"channel":0,"num_words":2,"start":80.705,"end":81.42},{"sentences":[{"text":"ACE.","start":80.995,"end":82.215004,"sentiment":"neutral","sentiment_score":0.033118851482868195}],"sentiment":"neutral","sentiment_score":0.033118851482868195,"channel":1,"num_words":1,"start":80.995,"end":82.215004},{"sentences":[{"text":"Okay.","start":82.7,"end":83.2,"sentiment":"neutral","sentiment_score":0.10863153636455536},{"text":"Thank you.","start":83.34,"end":84.24,"sentiment":"neutral","sentiment_score":0.2763976454734802},{"text":"So you will be moving out April 10?","start":88.299995,"end":91.67999,"sentiment":"neutral","sentiment_score":0.0991819859482348}],"sentiment":"neutral","sentiment_score":0.1322620649906722,"channel":0,"num_words":11,"start":82.7,"end":91.67999},{"sentences":[{"text":"Yeah.","start":92.73,"end":93.23,"sentiment":"neutral","sentiment_score":0.08161517977714539},{"text":"Yeah.","start":93.29,"end":93.69,"sentiment":"neutral","sentiment_score":0.08104429394006729},{"text":"I'm getting the keys for that house then.","start":93.69,"end":95.85,"sentiment":"neutral","sentiment_score":0.10973458271473646},{"text":"So or should I yeah.","start":95.85,"end":100.225,"sentiment":"neutral","sentiment_score":0.060329001396894455},{"text":"Yeah.","start":100.225,"end":100.545,"sentiment":"neutral","sentiment_score":0.12703904509544373}],"sentiment":"neutral","sentiment_score":0.09182626171968877,"channel":1,"num_words":16,"start":92.73,"end":100.545},{"sentences":[{"text":"I reckon the tenth will be fine.","start":100.545,"end":101.905,"sentiment":"neutral","sentiment_score":0.17121137040002005},{"text":"Yeah.","start":101.905,"end":102.225,"sentiment":"neutral","sentiment_score":0.00280504347756505},{"text":"If so, maybe if it's possible to cut this current place, which is, Thurston Street, and then just move it over on the tenth if that's a possibility.","start":102.225,"end":113.89,"sentiment":"neutral","sentiment_score":-0.04286115676430719}],"sentiment":"neutral","sentiment_score":0.00003256241325289011,"channel":1,"num_words":36,"start":100.545,"end":113.89},{"sentences":[{"text":"Mhmm.","start":114.62,"end":115.12,"sentiment":"neutral","sentiment_score":0.009559962898492811},{"text":"If you could give me a minute or two, James, let me go ahead and coordinate this to our tech team.","start":115.42,"end":121.26,"sentiment":"neutral","sentiment_score":0.061945070645638874},{"text":"In that way, if I get an immediate response, I can tell you right away.","start":121.26,"end":125.125,"sentiment":"neutral","sentiment_score":0.09712809473276138},{"text":"Okay?","start":125.125,"end":125.625,"sentiment":"neutral","sentiment_score":0.05996819958090782}],"sentiment":"neutral","sentiment_score":0.07440252807971678,"channel":0,"num_words":38,"start":114.62,"end":125.625},{"sentences":[{"text":"Yeah.","start":125.805,"end":126.125,"sentiment":"neutral","sentiment_score":0.08526657521724701}],"sentiment":"neutral","sentiment_score":0.08526657521724701,"channel":1,"num_words":1,"start":125.805,"end":126.125},{"sentences":[{"text":"Just one","start":125.845,"end":126.325,"sentiment":"neutral","sentiment_score":0.08519620820879936}],"sentiment":"neutral","sentiment_score":0.08519620820879936,"channel":0,"num_words":2,"start":125.845,"end":126.325},{"sentences":[{"text":"That'd","start":126.125,"end":126.445,"sentiment":"neutral","sentiment_score":0.22596395015716553}],"sentiment":"neutral","sentiment_score":0.22596395015716553,"channel":1,"num_words":1,"start":126.125,"end":126.445},{"sentences":[{"text":"moment.","start":126.325,"end":126.825,"sentiment":"neutral","sentiment_score":0.26326751708984375}],"sentiment":"neutral","sentiment_score":0.26326751708984375,"channel":0,"num_words":1,"start":126.325,"end":126.825},{"sentences":[{"text":"be perfect.","start":126.445,"end":127.005,"sentiment":"positive","sentiment_score":0.5194668769836426},{"text":"Thank you.","start":127.005,"end":127.66499,"sentiment":"positive","sentiment_score":0.5198755115270615}],"sentiment":"positive","sentiment_score":0.519671194255352,"channel":1,"num_words":4,"start":126.445,"end":127.66499},{"sentences":[{"text":"Yeah.","start":127.845,"end":128.245,"sentiment":"neutral","sentiment_score":0.29853278398513794},{"text":"Thank you.","start":128.245,"end":128.885,"sentiment":"positive","sentiment_score":0.40999235212802887},{"text":"One moment here.","start":128.885,"end":130.025,"sentiment":"neutral","sentiment_score":0.1956230749686559},{"text":"Thank you so much for patiently waiting, James.","start":235.09,"end":237.81,"sentiment":"positive","sentiment_score":0.45957521349191666},{"text":"I'm so sorry.","start":237.81,"end":238.79,"sentiment":"neutral","sentiment_score":-0.16424849132696787}],"sentiment":"neutral","sentiment_score":0.2876025263000937,"channel":0,"num_words":17,"start":127.845,"end":238.79},{"sentences":[{"text":"I'm still waiting for our sponsors.","start":239.085,"end":241.185,"sentiment":"neutral","sentiment_score":-0.17766085267066956},{"text":"What I'm going to do, I'll just go ahead and ask them to give you a call once they're able to check the address.","start":241.245,"end":248.625,"sentiment":"neutral","sentiment_score":0.010819300543516874},{"text":"In that way, we could proceed accordingly.","start":249.005,"end":251.265,"sentiment":"neutral","sentiment_score":0.04806447880608695},{"text":"If we can service you, then we'll proceed in disconnecting the service, the tent, and transfer to your new address.","start":252.03,"end":259.00998,"sentiment":"neutral","sentiment_score":-0.01235091183334589},{"text":"If not, we will go ahead and call you as soon as possible.","start":259.31,"end":263.16998,"sentiment":"neutral","sentiment_score":-0.036863282322883606}],"sentiment":"neutral","sentiment_score":-0.017087020831448693,"channel":0,"num_words":70,"start":239.085,"end":263.16998},{"sentences":[{"text":"Because","start":263.63,"end":264.13,"sentiment":"neutral","sentiment_score":0.06748451292514801}],"sentiment":"neutral","sentiment_score":0.06748451292514801,"channel":0,"num_words":1,"start":263.63,"end":264.13},{"sentences":[{"text":"Yeah.","start":263.78,"end":264.1,"sentiment":"neutral","sentiment_score":0.14175531268119812},{"text":"Perfect.","start":264.1,"end":264.6,"sentiment":"positive","sentiment_score":0.3901967406272888},{"text":"Sounds like a","start":264.78497,"end":265.345,"sentiment":"neutral","sentiment_score":0.2789095938205719}],"sentiment":"neutral","sentiment_score":0.2737361669540405,"channel":1,"num_words":5,"start":263.78,"end":265.345},{"sentences":[{"text":"they're","start":265.215,"end":265.45502,"sentiment":"neutral","sentiment_score":0.23175208270549777}],"sentiment":"neutral","sentiment_score":0.23175208270549777,"channel":0,"num_words":1,"start":265.215,"end":265.45502},{"sentences":[{"text":"plan.","start":265.345,"end":265.845,"sentiment":"neutral","sentiment_score":0.19779732823371887}],"sentiment":"neutral","sentiment_score":0.19779732823371887,"channel":1,"num_words":1,"start":265.345,"end":265.845},{"sentences":[{"text":"still on yeah.","start":265.45502,"end":267.135,"sentiment":"neutral","sentiment_score":0.05591282993555069},{"text":"They're still engaged on a call, so just keep your line open.","start":267.135,"end":270.975,"sentiment":"neutral","sentiment_score":0.10588130044440429},{"text":"Okay?","start":270.975,"end":271.475,"sentiment":"neutral","sentiment_score":0.08975885808467865}],"sentiment":"neutral","sentiment_score":0.09550455957651138,"channel":0,"num_words":16,"start":265.45502,"end":271.475},{"sentences":[{"text":"Yeah.","start":271.82498,"end":272.145,"sentiment":"neutral","sentiment_score":0.17003609240055084},{"text":"Perfect.","start":272.145,"end":272.54498,"sentiment":"neutral","sentiment_score":0.3141544759273529},{"text":"I've got my phone in front of me, so they can just ring","start":272.54498,"end":274.625,"sentiment":"neutral","sentiment_score":0.19469500046509963}],"sentiment":"neutral","sentiment_score":0.20101503829161327,"channel":1,"num_words":15,"start":271.82498,"end":274.625},{"sentences":[{"text":"Okay.","start":274.495,"end":274.995,"sentiment":"neutral","sentiment_score":0.13120117783546448}],"sentiment":"neutral","sentiment_score":0.13120117783546448,"channel":0,"num_words":1,"start":274.495,"end":274.995},{"sentences":[{"text":"whenever.","start":274.625,"end":275.125,"sentiment":"neutral","sentiment_score":0.1208370253443718}],"sentiment":"neutral","sentiment_score":0.1208370253443718,"channel":1,"num_words":1,"start":274.625,"end":275.125},{"sentences":[{"text":"Yes.","start":275.855,"end":276.255,"sentiment":"neutral","sentiment_score":0.14286477863788605},{"text":"Yes.","start":276.255,"end":276.755,"sentiment":"neutral","sentiment_score":0.1475697159767151},{"text":"Once they're able to check everything about your new address.","start":276.815,"end":280.275,"sentiment":"neutral","sentiment_score":0.18807788342237472}],"sentiment":"neutral","sentiment_score":0.18093444406986237,"channel":0,"num_words":12,"start":275.855,"end":280.275},{"sentences":[{"text":"Perfect.","start":281.08002,"end":281.58002,"sentiment":"positive","sentiment_score":0.41162049770355225}],"sentiment":"positive","sentiment_score":0.41162049770355225,"channel":1,"num_words":1,"start":281.08002,"end":281.58002},{"sentences":[{"text":"Alright.","start":282.35,"end":282.85,"sentiment":"positive","sentiment_score":0.3877447545528412},{"text":"Thank you, James.","start":282.91,"end":283.97,"sentiment":"positive","sentiment_score":0.5992386937141418},{"text":"Talk","start":284.35,"end":284.59,"sentiment":"positive","sentiment_score":0.6978863477706909}],"sentiment":"positive","sentiment_score":0.5766694366931915,"channel":0,"num_words":5,"start":282.35,"end":284.59},{"sentences":[{"text":"Awesome.","start":284.36002,"end":284.76,"sentiment":"positive","sentiment_score":0.463130235671997}],"sentiment":"positive","sentiment_score":0.463130235671997,"channel":1,"num_words":1,"start":284.36002,"end":284.76},{"sentences":[{"text":"to you","start":284.59,"end":284.83002,"sentiment":"positive","sentiment_score":0.36009569466114044}],"sentiment":"positive","sentiment_score":0.36009569466114044,"channel":0,"num_words":2,"start":284.59,"end":284.83002},{"sentences":[{"text":"Thank","start":284.76,"end":285.0,"sentiment":"positive","sentiment_score":0.7681577205657959}],"sentiment":"positive","sentiment_score":0.7681577205657959,"channel":1,"num_words":1,"start":284.76,"end":285.0},{"sentences":[{"text":"soon.","start":284.83002,"end":285.33002,"sentiment":"positive","sentiment_score":0.6969234943389893}],"sentiment":"positive","sentiment_score":0.6969234943389893,"channel":0,"num_words":1,"start":284.83002,"end":285.33002},{"sentences":[{"text":"you.","start":285.0,"end":285.16,"sentiment":"positive","sentiment_score":0.6150579452514648},{"text":"Have a good day.","start":285.16,"end":286.06,"sentiment":"positive","sentiment_score":0.7519407123327255}],"sentiment":"positive","sentiment_score":0.7245641589164734,"channel":1,"num_words":5,"start":285.0,"end":286.06},{"sentences":[{"text":"You do the same.","start":286.27002,"end":287.23,"sentiment":"positive","sentiment_score":0.69532111287117},{"text":"Bye bye.","start":287.23,"end":287.97,"sentiment":"neutral","sentiment_score":0.26468485593795776}],"sentiment":"positive","sentiment_score":0.5517756938934326,"channel":0,"num_words":6,"start":286.27002,"end":287.97},{"sentences":[{"text":"Bye.","start":288.44,"end":288.94,"sentiment":"neutral","sentiment_score":-0.12563982605934143}],"sentiment":"neutral","sentiment_score":-0.12563982605934143,"channel":1,"num_words":1,"start":288.44,"end":288.94}]},"summary":{"result":"success","short":"The customer is calling to inquire about transferring their service to a new address. The agent takes note of the new address and promises to contact the customer once the service is complete. The agent also asks the customer to keep their line open and call back if they receive immediate responses."},"intents":{"segments":[{"text":"we're gonna be moving house on the April 10. I is it possible for you to please search up an address of our new place to see if you guys can transfer the service over?","start_word":48,"end_word":82,"intents":[{"intent":"Transfer service","confidence_score":0.38035387}]},{"text":"If so, maybe if it's possible to cut this current place, which is, Thurston Street, and then just move it over on the tenth if that's a possibility. Mhmm.","start_word":219,"end_word":247,"intents":[{"intent":"Reschedule service","confidence_score":0.00146772}]},{"text":"If you could give me a minute or two, James, let me go ahead and coordinate this to our tech team. In that way, if I get an immediate response, I can tell you right away. Okay? Yeah.","start_word":247,"end_word":284,"intents":[{"intent":"Request immediate response","confidence_score":0.13268043}]},{"text":"What I'm going to do, I'll just go ahead and ask them to give you a call once they're able to check the address. In that way, we could proceed accordingly. If we can service you, then we'll proceed in disconnecting the service, the tent, and transfer to your new address. If not, we will go ahead and call you as soon as possible. Because Yeah.","start_word":316,"end_word":381,"intents":[{"intent":"Request call back","confidence_score":0.012128194}]}]},"sentiments":{"segments":[{"text":"Hi. Thank you so much for calling your account. How may I help you today?","start_word":0,"end_word":14,"sentiment":"positive","sentiment_score":0.69044429063797},{"text":"Yes. Hello. James here.","start_word":15,"end_word":18,"sentiment":"neutral","sentiment_score":0.2868592143058777},{"text":"How are you going? I'm good. Thank you for asking. How about yourself?","start_word":19,"end_word":31,"sentiment":"positive","sentiment_score":0.5072102546691895},{"text":"Yeah.","start_word":32,"end_word":32,"sentiment":"neutral","sentiment_score":0.33272987604141235},{"text":"Good. Good.","start_word":33,"end_word":34,"sentiment":"positive","sentiment_score":0.5003035068511963},{"text":"Hey. I've just got a I've just got a quick question. So Mhmm. we're gonna be moving house on the April 10. I is it possible for you to please search up an address of our new place to see if you guys can transfer the service over? Is that is that the process that I should be doing? Yes.","start_word":35,"end_word":94,"sentiment":"neutral","sentiment_score":0.05660226196050644},{"text":"We can go ahead and happy to check if we can service you to your new address.","start_word":95,"end_word":111,"sentiment":"positive","sentiment_score":0.34187051653862},{"text":"Let me just take note of the new address. Address. Bear with me here. Okay? That way Yeah. I can No worries. connect to our tech team. Okay. May I have your new address, please? So Unit 23 Slash 8 Jondol Place, J 0 N D 0 L, Place in Isabella Plains in Canberra, ACT. Okay. After John Doe, what is the word you mentioned? Place, p l Out plate. ACE. Okay. Thank you. So you will be moving out April 10? Yeah. Yeah. I'm getting the keys for that house then. So or should I yeah. Yeah. I reckon the tenth will be fine. Yeah. If so, maybe if it's possible to cut this current place, which is, Thurston Street, and then just move it over on the tenth if that's a possibility. Mhmm. If you could give me a minute or two, James, let me go ahead and coordinate this to our tech team. In that way, if I get an immediate response, I can tell you right away. Okay? Yeah. Just one That'd moment.","start_word":112,"end_word":288,"sentiment":"neutral","sentiment_score":0.054039043411191576},{"text":"be perfect. Thank you.","start_word":289,"end_word":292,"sentiment":"positive","sentiment_score":0.521619975566864},{"text":"Yeah.","start_word":293,"end_word":293,"sentiment":"neutral","sentiment_score":0.29853278398513794},{"text":"Thank you.","start_word":294,"end_word":295,"sentiment":"positive","sentiment_score":0.398226261138916},{"text":"One moment here.","start_word":296,"end_word":298,"sentiment":"neutral","sentiment_score":0.20659606158733368},{"text":"Thank you so much for patiently waiting, James.","start_word":299,"end_word":306,"sentiment":"positive","sentiment_score":0.4701034426689148},{"text":"I'm so sorry. I'm still waiting for our sponsors. What I'm going to do, I'll just go ahead and ask them to give you a call once they're able to check the address. In that way, we could proceed accordingly. If we can service you, then we'll proceed in disconnecting the service, the tent, and transfer to your new address. If not, we will go ahead and call you as soon as possible. Because Yeah.","start_word":307,"end_word":381,"sentiment":"neutral","sentiment_score":-0.022855427116155624},{"text":"Perfect.","start_word":382,"end_word":382,"sentiment":"positive","sentiment_score":0.3901967406272888},{"text":"Sounds like a they're plan. still on yeah. They're still engaged on a call, so just keep your line open. Okay? Yeah. Perfect. I've got my phone in front of me, so they can just ring Okay. whenever. Yes. Yes. Once they're able to check everything about your new address.","start_word":383,"end_word":432,"sentiment":"neutral","sentiment_score":0.16418816149234772},{"text":"Perfect. Alright. Thank you, James. Talk Awesome. to you Thank soon. you. Have a good day. You do the same.","start_word":433,"end_word":452,"sentiment":"positive","sentiment_score":0.62278254032135},{"text":"Bye bye. Bye.","start_word":453,"end_word":455,"sentiment":"neutral","sentiment_score":0.22097642719745636}],"average":{"sentiment":"neutral","sentiment_score":0.14466709789399557}}}}