{"metadata":{"transaction_key":"deprecated","request_id":"019fc624-32b2-7991-b61b-9d9138dbdc24","sha256":"83341bdcaf9b720c14870472c2d3884553256fb3cbd67a4942a053baa2c55f01","created":"2026-08-03T05:41:30.635Z","duration":8.423938,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":31,"output_tokens":31},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":31,"output_tokens":5}},"results":{"channels":[{"alternatives":[{"transcript":"Thank you for calling. I'm currently unable to take your call. Please leave your contact details and a brief message, and I'll","confidence":0.9995117,"words":[{"word":"thank","start":1.28,"end":1.5999999,"confidence":0.57421875,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.245596244931221},{"word":"you","start":1.5999999,"end":1.76,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.21633656322956085},{"word":"for","start":1.76,"end":2.0,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.26102694869041443},{"word":"calling","start":2.0,"end":2.3999999,"confidence":0.9995117,"punctuated_word":"calling.","sentiment":"neutral","sentiment_score":0.2694031596183777},{"word":"i'm","start":2.3999999,"end":2.72,"confidence":0.9375,"punctuated_word":"I'm","sentiment":"negative","sentiment_score":-0.7155091166496277},{"word":"currently","start":2.72,"end":3.1999998,"confidence":1.0,"punctuated_word":"currently","sentiment":"negative","sentiment_score":-0.7178452610969543},{"word":"unable","start":3.1999998,"end":3.6,"confidence":1.0,"punctuated_word":"unable","sentiment":"negative","sentiment_score":-0.776570200920105},{"word":"to","start":3.6,"end":3.6799998,"confidence":0.9980469,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.79744553565979},{"word":"take","start":3.6799998,"end":3.84,"confidence":0.8989258,"punctuated_word":"take","sentiment":"negative","sentiment_score":-0.8241929411888123},{"word":"your","start":3.84,"end":4.08,"confidence":0.99902344,"punctuated_word":"your","sentiment":"negative","sentiment_score":-0.7956156134605408},{"word":"call","start":4.08,"end":4.58,"confidence":1.0,"punctuated_word":"call.","sentiment":"negative","sentiment_score":-0.7021521329879761},{"word":"please","start":4.64,"end":4.96,"confidence":1.0,"punctuated_word":"Please","sentiment":"negative","sentiment_score":-0.4576214551925659},{"word":"leave","start":4.96,"end":5.2,"confidence":0.99902344,"punctuated_word":"leave","sentiment":"negative","sentiment_score":-0.4098432660102844},{"word":"your","start":5.2,"end":5.44,"confidence":1.0,"punctuated_word":"your","sentiment":"negative","sentiment_score":-0.4199018478393554},{"word":"contact","start":5.44,"end":5.8399997,"confidence":1.0,"punctuated_word":"contact","sentiment":"negative","sentiment_score":-0.44645458459854126},{"word":"details","start":5.8399997,"end":6.3199997,"confidence":0.99902344,"punctuated_word":"details","sentiment":"negative","sentiment_score":-0.4237978756427765},{"word":"and","start":6.3199997,"end":6.56,"confidence":0.99609375,"punctuated_word":"and","sentiment":"negative","sentiment_score":-0.3834276497364044},{"word":"a","start":6.56,"end":6.72,"confidence":1.0,"punctuated_word":"a","sentiment":"negative","sentiment_score":-0.4504123330116272},{"word":"brief","start":6.72,"end":7.04,"confidence":1.0,"punctuated_word":"brief","sentiment":"neutral","sentiment_score":-0.31742948293685913},{"word":"message","start":7.04,"end":7.54,"confidence":0.8251953,"punctuated_word":"message,","sentiment":"negative","sentiment_score":-0.35739150643348694},{"word":"and","start":7.8399997,"end":8.08,"confidence":0.96777344,"punctuated_word":"and","sentiment":"negative","sentiment_score":-0.3503074049949646},{"word":"i'll","start":8.08,"end":8.423938,"confidence":0.77246094,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.25159305334091187}],"paragraphs":{"transcript":"\nThank you for calling. I'm currently unable to take your call. Please leave your contact details and a brief message, and I'll","paragraphs":[{"sentences":[{"text":"Thank you for calling.","start":1.28,"end":2.3999999,"sentiment":"neutral","sentiment_score":0.2480907291173935},{"text":"I'm currently unable to take your call.","start":2.3999999,"end":4.58,"sentiment":"negative","sentiment_score":-0.7613329717091152},{"text":"Please leave your contact details and a brief message, and I'll","start":4.64,"end":8.423938,"sentiment":"negative","sentiment_score":-0.3880164054307071}],"sentiment":"negative","sentiment_score":-0.391143106601455,"num_words":22,"start":1.28,"end":8.423938}]}}]},{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]}],"paragraphs":{"transcript":"\nChannel 0: Thank you for calling. I'm currently unable to take your call. Please leave your contact details and a brief message, and I'll","paragraphs":[{"sentences":[{"text":"Thank you for calling.","start":1.28,"end":2.3999999,"sentiment":"neutral","sentiment_score":0.2480907291173935},{"text":"I'm currently unable to take your call.","start":2.3999999,"end":4.58,"sentiment":"negative","sentiment_score":-0.7613329717091152},{"text":"Please leave your contact details and a brief message, and I'll","start":4.64,"end":8.423938,"sentiment":"negative","sentiment_score":-0.3880164054307071}],"sentiment":"negative","sentiment_score":-0.391143106601455,"channel":0,"num_words":22,"start":1.28,"end":8.423938}]},"summary":{"result":"success","short":"Thank you for calling. I'm currently unable to take your call. Please leave your contact details and a brief message, and I'll"},"intents":{"segments":[{"text":"I'm currently unable to take your call.","start_word":4,"end_word":10,"intents":[{"intent":"Provide contact details","confidence_score":0.019247489}]}]},"sentiments":{"segments":[{"text":"Thank you for calling.","start_word":0,"end_word":3,"sentiment":"neutral","sentiment_score":0.2523532211780548},{"text":"I'm currently unable to take your call. Please leave your contact details and a brief message, and I'll","start_word":4,"end_word":21,"sentiment":"negative","sentiment_score":-0.5407320261001587}],"average":{"sentiment":"negative","sentiment_score":-0.4128150324667654}}}}