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But really, sir, the yep. Yeah. Mhmm. Yeah. Good. Yeah. Okay. That that that would be okay. Maybe I can try to call you back again after six months? Alright. Okay. No. No worries. Okay. Thank you so much for answering my call again. Yep. Sorry. I'm sorry. Come again. You you need someone to install a a solar panel on your roof. Right? Oh, okay. But, still, they're they're ringing. Alright? Okay. That's okay. Yep. Alright. You too. Alright. Thank you. Have a good day. Thank you. Alright. Bye bye. 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Yeah. Good morning. Dale, it's Ronald from Cloud Solution IT. How are you doing today?\n\nNo. No. I I am not. I am working from a different company, sir. Alright.\n\nFrom Cloud Solution IT, Dale. Yep. Dale, if you can remember, because I yeah. You you caught me there, Dale. If you can remember, sir, I was able to touch base with you last February.\n\nAnd during that time, I was trying to arrange a meeting with you together with my CTO, mister Baujit Singh, to introduce our company and our services. Again, sir, name of the company is Cloud Solution IT. We are a managed service provider. We are also Microsoft trusted partner providing services for cloud solutions, cybersecurity, backup and recovery, SharePoint, Manage three six five, Power BI, and many more. 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Donald speaking. Nice. Ronald, I am very good. I thought you're gonna say you're Ronald McDonald's, and you're gonna die me at at coffee this morning for breakfast. Yep. And how can I help you? Yep. Yep. Yep. Yep. No. I'll be away anyway at that at that time, but the I'll be in Sydney, but but no. No. We're really happy with our IT direction at the moment, and we're right right in the middle of doing some some some changing of how our our our topology of what we do in our IT past space and what the IP systems we're integrating with them. Everything. So now we've got a provider that, at this moment in time, that we're we're quite happy with. So we had a similar, you know, you know, dent and and a level of services that you're offering. But I'll put you in my little phone. Yep. Alright. Every everyone would love it for you. I don't there's many companies that don't have some we have someone on on calls for because we it's it's an important part of what we do because we have that monitoring center. So we have a lot of IT support, twenty four hour support to make sure that if we have an issue with our monitoring platform and systems that that we've got that that covered. So it's a bit more than just providing standard office based products. It's more about what we do with our networks and solutions and our integration with other stuff too. So yeah. So I'd say probably not at this moment, mate. So yeah. There you go. You can ring me anytime you want. You're very close not on the phone. Well, well, the good thing is that unless you're not selling this. Unless you're not selling me solar panels because that's both of my Melbourne based phone calls are from they were selling me new solar panels for my roof. So I need I need about ten, fifteen days a month. So yeah. So no. I don't. 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Donald speaking. Nice. Ronald, I am very good. I thought you're gonna say you're Ronald McDonald's, and you're gonna die me at at coffee this morning for breakfast.\n\nYep. And how can I help you? Yep. Yep. Yep.\n\nYep. No. I'll be away anyway at that at that time, but the I'll be in Sydney, but but no. No. We're really happy with our IT direction at the moment, and we're right right in the middle of doing some some some changing of how our our our topology of what we do in our IT past space and what the IP systems we're integrating with them.\n\nEverything. So now we've got a provider that, at this moment in time, that we're we're quite happy with. So we had a similar, you know, you know, dent and and a level of services that you're offering. But I'll put you in my little phone. Yep.\n\nAlright. Every everyone would love it for you. 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I'd say probably not at this moment, mate.","start":194.405,"end":197.78499,"sentiment":"neutral","sentiment_score":-0.16010446349779764},{"text":"So yeah.","start":197.92499,"end":198.58499,"sentiment":"neutral","sentiment_score":-0.0541362464427948},{"text":"There you go.","start":200.08499,"end":200.825,"sentiment":"neutral","sentiment_score":0.00223668043812116}],"sentiment":"neutral","sentiment_score":-0.01090898726354627,"num_words":34,"start":186.07,"end":200.825},{"sentences":[{"text":"You can ring me anytime you want.","start":204.57999,"end":206.42,"sentiment":"neutral","sentiment_score":-0.003767449142677443},{"text":"You're very close not on the phone.","start":206.42,"end":208.04,"sentiment":"neutral","sentiment_score":-0.08032590363706861},{"text":"Well, well, the good thing is that unless you're not selling this.","start":212.09999,"end":216.76,"sentiment":"neutral","sentiment_score":-0.09541391022503376},{"text":"Unless you're not selling me solar panels because that's both of my Melbourne based phone calls are from they were selling me new solar panels for my roof.","start":219.905,"end":231.36499,"sentiment":"neutral","sentiment_score":-0.17403713480702468},{"text":"So I need I need about ten, fifteen days a month.","start":231.425,"end":236.04999,"sentiment":"neutral","sentiment_score":-0.07625751163471829}],"sentiment":"neutral","sentiment_score":-0.11454604299595723,"num_words":65,"start":204.57999,"end":236.04999},{"sentences":[{"text":"So yeah.","start":236.04999,"end":236.70999,"sentiment":"neutral","sentiment_score":-0.024033750407397747},{"text":"So no.","start":238.12999,"end":242.76999,"sentiment":"neutral","sentiment_score":-0.0743325175717473},{"text":"I don't.","start":242.76999,"end":243.32999,"sentiment":"neutral","sentiment_score":-0.1187869980931282},{"text":"No.","start":243.32999,"end":243.56999,"sentiment":"neutral","sentiment_score":-0.13114897906780243},{"text":"I don't at all, but I still ring me anyway.","start":243.56999,"end":246.87,"sentiment":"neutral","sentiment_score":-0.13927912041544915}],"sentiment":"neutral","sentiment_score":-0.11519098325687296,"num_words":17,"start":236.04999,"end":246.87},{"sentences":[{"text":"Alright, man.","start":252.76501,"end":253.74501,"sentiment":"neutral","sentiment_score":0.1318749561905861},{"text":"Cheers.","start":254.24889,"end":254.40887,"sentiment":"neutral","sentiment_score":0.23094165325164795},{"text":"You really have a good you have a good Friday, and I'm sure we'll talk about six or eight months, mate.","start":254.40887,"end":260.00888,"sentiment":"neutral","sentiment_score":0.16721592302478494},{"text":"Alright.","start":260.00888,"end":260.50888,"sentiment":"neutral","sentiment_score":0.11371921002864838},{"text":"See you later.","start":261.0489,"end":261.86887,"sentiment":"neutral","sentiment_score":0.17465183635552725}],"sentiment":"neutral","sentiment_score":0.1658535952945905,"num_words":28,"start":252.76501,"end":261.86887},{"sentences":[{"text":"Bye bye.","start":263.12888,"end":263.78888,"sentiment":"neutral","sentiment_score":0.14087232947349548}],"sentiment":"neutral","sentiment_score":0.14087232947349548,"num_words":2,"start":263.12888,"end":263.78888}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello? Donald speaking.\n\nChannel 0: Hi. Yeah. Good morning. Dale, it's Ronald from Cloud Solution IT. How are you doing today?\n\nChannel 1: Nice. Ronald, I am very good. I thought you're gonna say you're Ronald McDonald's, and you're gonna die me at at coffee this morning for breakfast.\n\nChannel 0: No. No. I I am not. I am working from a different company, sir. Alright.\n\nFrom Cloud Solution IT, Dale.\n\nChannel 1: Yep.\n\nChannel 0: Yep.\n\nChannel 1: And\n\nChannel 0: Dale, if\n\nChannel 1: how\n\nChannel 0: you can\n\nChannel 1: can I\n\nChannel 0: remember,\n\nChannel 1: help you?\n\nChannel 0: because I yeah. You you caught me there, Dale. If you can remember, sir, I was able to touch base with you last February. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Baujit Singh, to introduce our company and our services. Again, sir, name of the company is Cloud Solution IT.\n\nChannel 1: Yep.\n\nChannel 0: We are a managed service provider. We are also Microsoft trusted partner providing services for cloud solutions, cybersecurity, backup and recovery, SharePoint, Manage three six five, Power BI,\n\nChannel 1: Yep.\n\nChannel 0: and many more. And\n\nChannel 1: Yep. Yep.\n\nChannel 0: reason for my call today, Dale, same thing as before, we're only hoping to arrange an introductory meeting with you simply to introduce our company only for future reference. And we're hoping that you have an available time next month, maybe on first or second week of October.\n\nChannel 1: No. I'll\n\nChannel 0: Oh,\n\nChannel 1: be away anyway at that at that time, but the I'll be in Sydney, but but no. No. We're really happy with our IT direction at the moment,\n\nChannel 0: Uh-huh.\n\nChannel 1: and we're right right in the middle of doing some some some changing of how our our our topology of what we do in our IT past space and what the IP systems we're integrating with them. Everything. So now we've\n\nChannel 0: Uh-huh.\n\nChannel 1: got a provider that, at this moment in time, that we're we're quite happy with. So we had a similar, you know, you know, dent and\n\nChannel 0: Yep.\n\nChannel 1: and a level of services that you're offering. But\n\nChannel 0: Mhmm.\n\nChannel 1: I'll put you\n\nChannel 0: Actually\n\nChannel 1: in my little phone.\n\nChannel 0: yeah. Actually, there we we we already know that you already have someone taking care of you.\n\nChannel 1: Yep.\n\nChannel 0: But\n\nChannel 1: Alright.\n\nChannel 0: really, sir,\n\nChannel 1: Every everyone would love it for you.\n\nChannel 0: the\n\nChannel 1: I don't\n\nChannel 0: yep.\n\nChannel 1: there's many companies that don't have some we have someone on on calls for because we it's it's an important part of what we do because we have that monitoring center.\n\nChannel 0: Yeah. Mhmm.\n\nChannel 1: So we have a lot of IT support, twenty four hour support to make sure that if we have an issue with our monitoring platform\n\nChannel 0: Yeah.\n\nChannel 1: and systems\n\nChannel 0: Good.\n\nChannel 1: that that we've got that that covered. So it's a bit more than just providing standard office based products. It's more about what we do with our networks and solutions and our integration with other stuff too. So yeah. So I'd say probably not at this moment, mate.\n\nSo yeah.\n\nChannel 0: Yeah. Okay. That\n\nChannel 1: There\n\nChannel 0: that\n\nChannel 1: you go.\n\nChannel 0: that would be okay. Maybe I can try to call you back again after six months?\n\nChannel 1: You can ring me anytime you want. You're very close not on the phone.\n\nChannel 0: Alright. Okay. No. No worries. Okay.\n\nThank you so much for answering\n\nChannel 1: Well,\n\nChannel 0: my call again.\n\nChannel 1: well, the\n\nChannel 0: Yep.\n\nChannel 1: good thing\n\nChannel 0: Sorry.\n\nChannel 1: is that unless you're not selling this.\n\nChannel 0: I'm sorry. Come again.\n\nChannel 1: Unless you're not selling me solar panels because that's both of my Melbourne based phone calls are from they were selling me new solar panels for my roof. So I need I need about ten, fifteen days a month. So yeah.\n\nChannel 0: You\n\nChannel 1: So\n\nChannel 0: you need someone to install a a solar panel on your roof. Right?\n\nChannel 1: no. I don't. No. I don't at all, but I still ring me anyway.\n\nChannel 0: Oh, okay. But, still, they're they're ringing. Alright? Okay. That's okay.\n\nChannel 1: Alright,\n\nChannel 0: Yep.\n\nChannel 1: man. Cheers. You\n\nChannel 0: Alright.\n\nChannel 1: really have a good you have a good Friday, and\n\nChannel 0: You\n\nChannel 1: I'm\n\nChannel 0: too.\n\nChannel 1: sure we'll talk about six or eight months, mate. Alright.\n\nChannel 0: Alright.\n\nChannel 1: See you later.\n\nChannel 0: Thank you. Have a good day. Thank you. Alright.\n\nChannel 1: Bye\n\nChannel 0: Bye\n\nChannel 1: bye.\n\nChannel 0: bye. Bye bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.0,"end":0.5,"sentiment":"neutral","sentiment_score":0.00837039016187191},{"text":"Donald speaking.","start":1.52,"end":2.34,"sentiment":"neutral","sentiment_score":0.009208565577864647}],"sentiment":"neutral","sentiment_score":0.008929173772533735,"channel":1,"num_words":3,"start":0.0,"end":2.34},{"sentences":[{"text":"Hi.","start":3.76,"end":3.9199998,"sentiment":"neutral","sentiment_score":0.12325812876224518},{"text":"Yeah.","start":3.9199998,"end":4.24,"sentiment":"neutral","sentiment_score":0.16852709650993347},{"text":"Good morning.","start":4.24,"end":4.9,"sentiment":"positive","sentiment_score":0.40141353011131287},{"text":"Dale, it's Ronald from Cloud Solution IT.","start":5.3599997,"end":9.3,"sentiment":"neutral","sentiment_score":0.29529592607702526},{"text":"How are you doing 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He explains that they are a managed service provider and Microsoft trusted partner, and they are trying to arrange an introductory meeting with the agent to introduce their services. The agent suggests a meeting after six or eight months, but the customer explains that they need someone to install a solar panel on their roof and cannot sell them solar panels."},"intents":{"segments":[{"text":"You So you need someone to install a a solar panel on your roof. Right? no.","start_word":598,"end_word":613,"intents":[{"intent":"Request solar panels installation","confidence_score":0.000074279764}]}]},"sentiments":{"segments":[{"text":"Hello? Donald speaking. Hi. Yeah.","start_word":0,"end_word":4,"sentiment":"neutral","sentiment_score":0.07003924250602722},{"text":"Good morning.","start_word":5,"end_word":6,"sentiment":"positive","sentiment_score":0.4021739363670349},{"text":"Dale, it's Ronald from Cloud Solution IT. How are you doing today?","start_word":7,"end_word":18,"sentiment":"neutral","sentiment_score":0.300197035074234},{"text":"Nice. Ronald, I am very good.","start_word":19,"end_word":24,"sentiment":"positive","sentiment_score":0.5142272710800171},{"text":"I thought you're gonna say you're Ronald McDonald's, and you're gonna die me at at coffee this morning for breakfast. No. No. I I am not. I am working from a different company, sir. Alright. From Cloud Solution IT, Dale. Yep. Yep. And Dale, if how you can can I remember, help you? because I yeah. You you caught me there, Dale. If you can remember, sir, I was able to touch base with you last February. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Baujit Singh, to introduce our company and our services. Again, sir, name of the company is Cloud Solution IT. Yep. We are a managed service provider. We are also Microsoft trusted partner providing services for cloud solutions, cybersecurity, backup and recovery, SharePoint, Manage three six five, Power BI, Yep. and many more. And Yep. Yep. reason for my call today, Dale, same thing as before, we're only hoping to arrange an introductory meeting with you simply to introduce our company only for future reference. And we're hoping that you have an available time next month, maybe on first or second week of October. No. I'll Oh, be away anyway at that at that time, but the I'll be in Sydney, but but no. No. We're really happy with our IT direction at the moment, Uh-huh. and we're right right in the middle of doing some some some changing of how our our our topology of what we do in our IT past space and what the IP systems we're integrating with them. Everything. So now we've Uh-huh. got a provider that, at this moment in time, that we're we're quite happy with. So we had a similar, you know, you know, dent and Yep. and a level of services that you're offering. But Mhmm. I'll put you Actually in my little phone. yeah. Actually, there we we we already know that you already have someone taking care of you. Yep. But Alright.","start_word":25,"end_word":361,"sentiment":"neutral","sentiment_score":0.004954763430444308},{"text":"really, sir, Every everyone would love it for you.","start_word":362,"end_word":370,"sentiment":"positive","sentiment_score":0.4790195822715759},{"text":"the I don't yep. there's many companies that don't have some we have someone on on calls for because we it's it's an important part of what we do because we have that monitoring center. Yeah. Mhmm. So we have a lot of IT support, twenty four hour support to make sure that if we have an issue with our monitoring platform Yeah. and systems Good. that that we've got that that covered. So it's a bit more than just providing standard office based products. It's more about what we do with our networks and solutions and our integration with other stuff too. So yeah. So I'd say probably not at this moment, mate. So yeah. Yeah. Okay. That There that you go. that would be okay. Maybe I can try to call you back again after six months? You can ring me anytime you want. You're very close not on the phone. Alright. Okay. No. No worries. Okay. Thank you so much for answering Well, my call again. well, the Yep. good thing Sorry. is that unless you're not selling this. I'm sorry. Come again. Unless you're not selling me solar panels because that's both of my Melbourne based phone calls are from they were selling me new solar panels for my roof. So I need I need about ten, fifteen days a month. So yeah. You So you need someone to install a a solar panel on your roof. Right? no. I don't. No. I don't at all, but I still ring me anyway. Oh, okay. But, still, they're they're ringing. Alright? Okay. That's okay. Alright, Yep. man. Cheers. 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