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May I have your last name and your date of birth? Thank you so much. So you're settling your August invoice. I do see here is $5,978.90. Are you going to use your Visa or your Mastercard? Okay. Perfect. Thank you. One moment here. Let me just go to that page. Visa card. I'm sorry. I wasn't able to answer your first calls because we are in a meeting. Alright. Perfect. So Visa card. May I have the name as it appears on your Visa card? Thank you. And your card number, please? Thank you. 4622391110350439. Perfect. Expiration date, please? 06/27. Security code, please? Let me just put here. 080. K. Okay. Very good. The payment has been processed successfully. Your August invoice has been paid. You will also receive the official payment receipt to your email address shortly. And I just wanted to confirm, Isaac, would you like to set up a direct debit using this card? Okay. Sure. So we'll go ahead and set this up. And then once it was successfully set up, you will also receive a confirmation to your email address. And, basically, all payments set up by direct debit will be processed between the seventh till the tenth of each month. The latest is the eleventh. If there's any problem with the payment, we will reach out to you. Okay? Alright. Sure. Mhmm. Mhmm. Oh. Oh, okay. Got it. I can go ahead and provide you the details because I yeah. I'll just send you the email with your username and password for you to be able to log in to your customer portal. In that way, you will be able to see your finances, documents, payment receipt usage through the portal. Okay? And then you can also set your password once I sent you the credential. After this call, I'll be sending it right away. Alright? Alright. Thank you so much as well. Anything else that I may help you today? Perfect. Thank you so much, Isaac. You do have a great day, and please be safe always. Thank you. 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This is Marital accounts. How may I help you today? Oh, sure. I would love to further assist you today.\n\nI'll just need to confirm your details here. May I have your last name and your date of birth? Thank you so much. So you're settling your August invoice. I do see here is $5,978.90.\n\nAre you going to use your Visa or your Mastercard? Okay. Perfect. Thank you. One moment here.\n\nLet me just go to that page. Visa card. I'm sorry. I wasn't able to answer your first calls because we are in a meeting. Alright.\n\nPerfect. So Visa card. May I have the name as it appears on your Visa card? Thank you. And your card number, please?\n\nThank you. 4622391110350439. Perfect. Expiration date, please? 06/27.\n\nSecurity code, please? Let me just put here. 080. K. Okay.\n\nVery good. The payment has been processed successfully. Your August invoice has been paid. You will also receive the official payment receipt to your email address shortly. And I just wanted to confirm, Isaac, would you like to set up a direct debit using this card?\n\nOkay. Sure. So we'll go ahead and set this up. And then once it was successfully set up, you will also receive a confirmation to your email address. And, basically, all payments set up by direct debit will be processed between the seventh till the tenth of each month.\n\nThe latest is the eleventh. If there's any problem with the payment, we will reach out to you. Okay? Alright. Sure.\n\nMhmm. Mhmm. Oh. Oh, okay. Got it.\n\nI can go ahead and provide you the details because I yeah. I'll just send you the email with your username and password for you to be able to log in to your customer portal. In that way, you will be able to see your finances, documents, payment receipt usage through the portal. Okay? And then you can also set your password once I sent you the credential.\n\nAfter this call, I'll be sending it right away. Alright? Alright. Thank you so much as well. Anything else that I may help you today?\n\nPerfect. Thank you so much, Isaac. You do have a great day, and please be safe always. Thank you. Bye bye.","paragraphs":[{"sentences":[{"text":"Good afternoon.","start":0.24,"end":0.88,"sentiment":"positive","sentiment_score":0.3884340971708298},{"text":"This is Marital accounts.","start":0.88,"end":2.24,"sentiment":"positive","sentiment_score":0.3495892658829689},{"text":"How may I help you today?","start":2.24,"end":3.62,"sentiment":"positive","sentiment_score":0.3644751211007436},{"text":"Oh, sure.","start":10.32,"end":10.88,"sentiment":"neutral","sentiment_score":0.27583765983581543},{"text":"I would love to further assist you today.","start":10.88,"end":12.96,"sentiment":"positive","sentiment_score":0.5404953025281429}],"sentiment":"positive","sentiment_score":0.4198960783806714,"num_words":22,"start":0.24,"end":12.96},{"sentences":[{"text":"I'll just need to confirm your details here.","start":12.96,"end":15.7,"sentiment":"neutral","sentiment_score":0.22279225289821625},{"text":"May I have your last name and your date of 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This is Isaac. I was wondering if I could pay for my Internet bill. Last name being Sandeman, s a n d e m a n, and my date of birth being eleventh of February 2005. My VASA.\n\nThat's okay. Isaac j Sandeman 4622391110350439. Correct. 06/27. 080.\n\nYes. I can, please. Yes, please. Okay. Alright.\n\nThank you. I also got one more question. I was trying to log in on the portal, like, on the website, and I couldn't tell what to put in the, like, login section. I was I'm getting the password, but I don't know what to put there. Yes, please.\n\nAlright. Thank you. That's all. You too. 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This is Marital accounts. How may I help you today?\n\nChannel 1: Hey. This is Isaac. I was wondering if I could pay for my Internet bill.\n\nChannel 0: Oh, sure. I would love to further assist you today. I'll just need to confirm your details here. May I have your last name and your\n\nChannel 1: Last name being Sandeman,\n\nChannel 0: date\n\nChannel 1: s a n d e m a\n\nChannel 0: of\n\nChannel 1: n, and my date of birth being eleventh\n\nChannel 0: birth?\n\nChannel 1: of February 2005.\n\nChannel 0: Thank you so much. So you're settling your August invoice. I do see here is $5,978.90. Are you going to use your Visa or your Mastercard?\n\nChannel 1: My VASA.\n\nChannel 0: Okay. Perfect. Thank you. One moment here. Let me just go to that page.\n\nVisa card. I'm sorry. I wasn't able to answer your first calls because we are in a meeting.\n\nChannel 1: That's okay.\n\nChannel 0: Alright. Perfect. So Visa card. May I have the name as it appears on your Visa card?\n\nChannel 1: Isaac j Sandeman\n\nChannel 0: Thank you. And your card number, please?\n\nChannel 1: 4622391110350439.\n\nChannel 0: Thank you. 4622391110350439.\n\nChannel 1: Correct.\n\nChannel 0: Perfect. Expiration date, please?\n\nChannel 1: 06/27.\n\nChannel 0: 06/27. Security code, please?\n\nChannel 1: 080.\n\nChannel 0: Let me just put here. 080. K. Okay. Very good.\n\nThe payment has been processed successfully. Your August invoice has been paid. You will also receive the official payment receipt to your email address shortly. And I just wanted to confirm, Isaac, would you like to set up a direct debit using this card?\n\nChannel 1: Yes. I can, please. Yes, please.\n\nChannel 0: Okay. Sure. So we'll go ahead\n\nChannel 1: Okay.\n\nChannel 0: and set this up. And then once it was successfully set up, you will also receive a confirmation to your email address. And, basically, all payments set up by direct debit will be processed between the seventh till the tenth of each month. The latest is the eleventh. If there's any problem with the payment, we will reach out to you.\n\nOkay?\n\nChannel 1: Alright. Thank you. I also got\n\nChannel 0: Alright.\n\nChannel 1: one more question.\n\nChannel 0: Sure.\n\nChannel 1: I was trying to log in on the portal, like, on the website,\n\nChannel 0: Mhmm.\n\nChannel 1: and\n\nChannel 0: Mhmm.\n\nChannel 1: I couldn't tell what to put in the, like, login section. I\n\nChannel 0: Oh.\n\nChannel 1: was I'm getting the password, but I don't know what to put there.\n\nChannel 0: Oh, okay. Got it. I can go ahead and provide you the details because\n\nChannel 1: Yes, please.\n\nChannel 0: I yeah. I'll just send you the email with your username and password for you to be able to log in to your customer portal. In that way, you will be able to see your finances, documents, payment receipt usage through the portal. Okay? And then you can also set your password once I sent you the credential.\n\nAfter this call, I'll be sending it right away. Alright?\n\nChannel 1: Alright. Thank you.\n\nChannel 0: Alright. Thank you so much as well. Anything else that I may help you today?\n\nChannel 1: That's all.\n\nChannel 0: Perfect. Thank you so much, Isaac. You do have a great day, and please be safe always.\n\nChannel 1: You too.\n\nChannel 0: Thank you. Bye bye.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Good afternoon.","start":0.24,"end":0.88,"sentiment":"positive","sentiment_score":0.3884340971708298},{"text":"This is Marital accounts.","start":0.88,"end":2.24,"sentiment":"positive","sentiment_score":0.3495892658829689},{"text":"How may I help you today?","start":2.24,"end":3.62,"sentiment":"positive","sentiment_score":0.3644751211007436}],"sentiment":"positive","sentiment_score":0.36350633203983307,"channel":0,"num_words":12,"start":0.24,"end":3.62},{"sentences":[{"text":"Hey.","start":4.16,"end":4.48,"sentiment":"neutral","sentiment_score":0.03340751305222511},{"text":"This is Isaac.","start":4.48,"end":5.46,"sentiment":"neutral","sentiment_score":0.03403875480095545},{"text":"I was wondering if I could pay for my Internet 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okay.","start":60.04,"end":60.780003,"sentiment":"neutral","sentiment_score":-0.022464229725301266}],"sentiment":"neutral","sentiment_score":-0.022464229725301266,"channel":1,"num_words":2,"start":60.04,"end":60.780003},{"sentences":[{"text":"Alright.","start":61.379997,"end":61.859997,"sentiment":"neutral","sentiment_score":0.07252895087003708},{"text":"Perfect.","start":61.859997,"end":62.359997,"sentiment":"neutral","sentiment_score":0.14256364107131958},{"text":"So Visa card.","start":63.46,"end":65.299995,"sentiment":"neutral","sentiment_score":0.03865404302875201},{"text":"May I have the name as it appears on your Visa card?","start":65.299995,"end":68.84,"sentiment":"neutral","sentiment_score":0.03063237729171912}],"sentiment":"neutral","sentiment_score":0.04109666167813189,"channel":0,"num_words":17,"start":61.379997,"end":68.84},{"sentences":[{"text":"Isaac j 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okay.","start":191.50499,"end":192.14499,"sentiment":"neutral","sentiment_score":0.02559230662882328},{"text":"Got it.","start":192.14499,"end":192.625,"sentiment":"neutral","sentiment_score":0.04913368821144104},{"text":"I can go ahead and provide you the details because","start":192.625,"end":197.20499,"sentiment":"neutral","sentiment_score":0.06506939046084881}],"sentiment":"neutral","sentiment_score":0.057153278163501194,"channel":0,"num_words":14,"start":191.50499,"end":197.20499},{"sentences":[{"text":"Yes, please.","start":196.9,"end":197.72,"sentiment":"neutral","sentiment_score":0.09104689210653305}],"sentiment":"neutral","sentiment_score":0.09104689210653305,"channel":1,"num_words":2,"start":196.9,"end":197.72},{"sentences":[{"text":"I yeah.","start":197.345,"end":198.385,"sentiment":"neutral","sentiment_score":0.1468961387872696},{"text":"I'll just send you the email with your username and password for you to be able to log in to your customer portal.","start":198.385,"end":205.56,"sentiment":"neutral","sentiment_score":0.2248831631048866},{"text":"In that way, you will be able to see your finances, documents, payment receipt usage through the portal.","start":205.56,"end":211.72,"sentiment":"neutral","sentiment_score":0.2307434438003434},{"text":"Okay?","start":211.72,"end":212.04,"sentiment":"neutral","sentiment_score":0.127340167760849},{"text":"And then you can also set your password once I sent you the credential.","start":212.04,"end":217.035,"sentiment":"neutral","sentiment_score":0.1326060545231615}],"sentiment":"neutral","sentiment_score":0.20005710255996934,"channel":0,"num_words":58,"start":197.345,"end":217.035},{"sentences":[{"text":"After this call, I'll be sending it right 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today?","start":223.095,"end":225.115,"sentiment":"neutral","sentiment_score":0.25917718932032585}],"sentiment":"positive","sentiment_score":0.39261400103569033,"channel":0,"num_words":15,"start":221.335,"end":225.115},{"sentences":[{"text":"That's all.","start":225.45,"end":226.34999,"sentiment":"neutral","sentiment_score":0.2677486836910248}],"sentiment":"neutral","sentiment_score":0.2677486836910248,"channel":1,"num_words":2,"start":225.45,"end":226.34999},{"sentences":[{"text":"Perfect.","start":226.72095,"end":227.20094,"sentiment":"positive","sentiment_score":0.6258194446563721},{"text":"Thank you so much, Isaac.","start":227.20094,"end":228.50095,"sentiment":"positive","sentiment_score":0.7270612239837646},{"text":"You do have a great day, and please be safe always.","start":228.64095,"end":231.30095,"sentiment":"positive","sentiment_score":0.6974546909332275}],"sentiment":"positive","sentiment_score":0.7019486567553352,"channel":0,"num_words":17,"start":226.72095,"end":231.30095},{"sentences":[{"text":"You too.","start":231.84999,"end":232.59,"sentiment":"positive","sentiment_score":0.34629134833812714}],"sentiment":"positive","sentiment_score":0.34629134833812714,"channel":1,"num_words":2,"start":231.84999,"end":232.59},{"sentences":[{"text":"Thank you.","start":232.96094,"end":233.52094,"sentiment":"positive","sentiment_score":0.4762111306190491},{"text":"Bye bye.","start":233.52094,"end":234.26094,"sentiment":"neutral","sentiment_score":0.22381189465522766}],"sentiment":"positive","sentiment_score":0.35001151263713837,"channel":0,"num_words":4,"start":232.96094,"end":234.26094},{"sentences":[{"text":"Bye.","start":234.09,"end":234.59,"sentiment":"neutral","sentiment_score":-0.07777721434831619}],"sentiment":"neutral","sentiment_score":-0.07777721434831619,"channel":1,"num_words":1,"start":234.09,"end":234.59}]},"summary":{"result":"success","short":"The customer, Isaac, calls Marital accounts to settle his internet bill and provides his personal details to the representative. The representative confirms the payment and sets up a direct debit for the August invoice, sending a confirmation email to Isaac's email address. The representative also provides login details for Isaac to access his customer portal and reset his password."},"intents":{"segments":[{"text":"I was wondering if I could pay for my Internet bill. Oh, sure.","start_word":16,"end_word":28,"intents":[{"intent":"Pay internet bill","confidence_score":0.7889919}]},{"text":"I would love to further assist you today. I'll just need to confirm your details here. May I have your last name and your Last name being Sandeman, date s a n d e m a of n, and my date of birth being eleventh birth? of February 2005.","start_word":29,"end_word":77,"intents":[{"intent":"Confirm details","confidence_score":0.03627092}]},{"text":"and set this up. And then once it was successfully set up, you will also receive a confirmation to your email address. And, basically, all payments set up by direct debit will be processed between the seventh till the tenth of each month. The latest is the eleventh. If there's any problem with the payment, we will reach out to you. Okay?","start_word":249,"end_word":310,"intents":[{"intent":"Help with account setup","confidence_score":0.00019749429}]},{"text":"and set this up. And then once it was successfully set up, you will also receive a confirmation to your email address. And, basically, all payments set up by direct debit will be processed between the seventh till the tenth of each month. The latest is the eleventh. If there's any problem with the payment, we will reach out to you. Okay? Alright.","start_word":249,"end_word":311,"intents":[{"intent":"Set up","confidence_score":0.31043577}]},{"text":"I can go ahead and provide you the details because Yes, please.","start_word":368,"end_word":379,"intents":[{"intent":"Provide detailed login and password","confidence_score":0.0000029624805}]},{"text":"I'll just send you the email with your username and password for you to be able to log in to your customer portal. In that way, you will be able to see your finances, documents, payment receipt usage through the portal. Okay?","start_word":382,"end_word":423,"intents":[{"intent":"Send email with username and password","confidence_score":0.024984606},{"intent":"Provide account information","confidence_score":0.010924658}]},{"text":"Anything else that I may help you today? That's all.","start_word":458,"end_word":467,"intents":[{"intent":"Provide assistance","confidence_score":0.089540504}]},{"text":"Bye.","start_word":492,"end_word":492,"intents":[{"intent":"Revelation","confidence_score":0.000054888875}]}]},"sentiments":{"segments":[{"text":"Good afternoon. This is Marital accounts. How may I help you today?","start_word":0,"end_word":11,"sentiment":"positive","sentiment_score":0.3545127809047699},{"text":"Hey. This is Isaac. I was wondering if I could pay for my Internet bill. Oh, sure.","start_word":12,"end_word":28,"sentiment":"neutral","sentiment_score":0.07048206031322479},{"text":"I would love to further assist you today.","start_word":29,"end_word":36,"sentiment":"positive","sentiment_score":0.5453619360923767},{"text":"I'll just need to confirm your details here. May I have your last name and your Last name being Sandeman, date s a n d e m a of n, and my date of birth being eleventh birth? of February 2005.","start_word":37,"end_word":77,"sentiment":"neutral","sentiment_score":0.11596657335758208},{"text":"Thank you so much.","start_word":78,"end_word":81,"sentiment":"positive","sentiment_score":0.5435770153999329},{"text":"So you're settling your August invoice. I do see here is $5,978.90. Are you going to use your Visa or your Mastercard? My VASA. Okay.","start_word":82,"end_word":106,"sentiment":"neutral","sentiment_score":0.1086132600903511},{"text":"Perfect. Thank you.","start_word":107,"end_word":109,"sentiment":"positive","sentiment_score":0.3696125447750091},{"text":"One moment here. Let me just go to that page. Visa card. I'm sorry. I wasn't able to answer your first calls because we are in a meeting. That's okay. Alright. Perfect. So Visa card. May I have the name as it appears on your Visa card? Isaac j Sandeman Thank you. And your card number, please? 4622391110350439. Thank you. 4622391110350439. Correct. Perfect. Expiration date, please? 06/27. 06/27. Security code, please? 080. Let me just put here. 080. K. Okay.","start_word":110,"end_word":189,"sentiment":"neutral","sentiment_score":0.002606505062431097},{"text":"Very good. The payment has been processed successfully. Your August invoice has been paid. You will also receive the official payment receipt to your email address shortly.","start_word":190,"end_word":216,"sentiment":"positive","sentiment_score":0.5386548042297363},{"text":"And I just wanted to confirm, Isaac, would you like to set up a direct debit using this card? Yes. I can, please.","start_word":217,"end_word":239,"sentiment":"neutral","sentiment_score":0.19909572018229443},{"text":"Yes, please.","start_word":240,"end_word":241,"sentiment":"positive","sentiment_score":0.33612799644470215},{"text":"Okay. Sure. So we'll go ahead Okay. and set this up. And then once it was successfully set up, you will also receive a confirmation to your email address. And, basically, all payments set up by direct debit will be processed between the seventh till the tenth of each month. The latest is the eleventh. If there's any problem with the payment, we will reach out to you. Okay? Alright. Thank you. I also got Alright. one more question. Sure. I was trying to log in on the portal, like, on the website, Mhmm. and Mhmm. I couldn't tell what to put in the, like, login section. I Oh. was I'm getting the password, but I don't know what to put there. Oh, okay. Got it. I can go ahead and provide you the details because Yes, please. I yeah. I'll just send you the email with your username and password for you to be able to log in to your customer portal. In that way, you will be able to see your finances, documents, payment receipt usage through the portal. Okay? And then you can also set your password once I sent you the credential. After this call, I'll be sending it right away. Alright? Alright.","start_word":242,"end_word":448,"sentiment":"neutral","sentiment_score":0.1161053106188774},{"text":"Thank you.","start_word":449,"end_word":450,"sentiment":"positive","sentiment_score":0.3674967288970947},{"text":"Alright.","start_word":451,"end_word":451,"sentiment":"neutral","sentiment_score":0.32748615741729736},{"text":"Thank you so much as well.","start_word":452,"end_word":457,"sentiment":"positive","sentiment_score":0.5658404231071472},{"text":"Anything else that I may help you today? That's all.","start_word":458,"end_word":467,"sentiment":"neutral","sentiment_score":0.25790393352508545},{"text":"Perfect. Thank you so much, Isaac. You do have a great day, and please be safe always. You too. Thank you.","start_word":468,"end_word":488,"sentiment":"positive","sentiment_score":0.6397958993911743},{"text":"Bye bye. Bye.","start_word":489,"end_word":491,"sentiment":"neutral","sentiment_score":0.2206941545009613}],"average":{"sentiment":"neutral","sentiment_score":0.16191264407735476}}}}