{"metadata":{"transaction_key":"deprecated","request_id":"019d8b53-d23b-7c02-8814-78c6eb623bd9","sha256":"c4fbd80d601f50054786a1d2158902266cef4eed0a1be9664f47e9464d90e782","created":"2026-04-14T09:30:22.370Z","duration":314.56793,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":1141,"output_tokens":63},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":1299,"output_tokens":1302},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":1299,"output_tokens":28}},"results":{"channels":[{"alternatives":[{"transcript":"Hi, Daniel. How are you? Can you hear me? Okay. So yeah. No. I'm actually overseas. It was a family emergency. Never mind. No. No. That's okay. That's okay. Right. That's, you know, life is as usual. So I'm just trying to make things happen. So but if you go back to your switchboard, and there is a switch which says alternating energy, back to grid or alternating energy, which is battery. Just flick that switch to the grid. Yeah. Yeah. Take your time. Take your time. That's okay. Take your time. It says alternating switch. Main switch alternative. It says battery up up or down, whichever way it says battery. And on the other side, it says grid. Just click it to grid. Yeah. Then so when Jason would have told you in the switchboard, there's a switch. Yep. Yep. That's correct. That's correct. That's the one. So, yeah, it just flick it to yeah. No. It's not off. It's basically flicking to the grid. You're not turning it off or anything. You're just flicking to the grid. So what we are trying to do right now, we're trying to mitigate the risk, the what's been happening right now. Once we once we flick that switch to grid, basically, the whole system bypassed the battery in the inverter. So by by doing that, if the same thing that must be happening right now in your inside your home, if if it keeps going on, that means it has nothing to do with the battery and inverter. If, basically, if, yeah, if it stops, that means that yeah. Yeah. Yeah. Yeah. That's correct. Just put it to, yeah, to grid. That's correct. To grid. That's correct. So now what what we have done, basically, we bypass the battery in the inverter, and now you're directly connected to the grid. If the problem persists inside your home again, you see the lights flickering or whatever the problem that you were telling me, if it still persists, that has nothing to do with the battery and inverter. And with the light that you were talking about before, orange light and from green to orange, so when the sun goes down, what happens basically, inverter changes the modes. And when inverter changes the modes, so inverter basically get into the sleep process because there's no sun outside. So that part is very normal. It's like from green to orange. It has nothing to do with the with any complications. So now now what you have done, basically, you bypass the battery. If the problem persists and see if the challenge is for I'll get the claims team to look into it tomorrow. And, basically, are you gonna be home tomorrow by any chance, or you're gonna be away? Or you'll be home. Okay. Yeah. I'll I'll get someone to basically look into your system, see what's they'll prepare the whole report and figure it out. Yes. Yeah. It doesn't even say this is this is the the rule or some see any variations. If you see any challenges, you know, you can just come and flick the switch up and down. And so that at least it bypasses the and will have electricity from the grid. Yeah. Yeah. Just speak to me tomorrow. Well, I'll I'll get someone to give you a call tomorrow. I'll get my voice to get on to it and get things sorted as fast as possible. But, yeah, just keep an eye on what's what was happening before. Is this still happening or not happening? So that is the most important part. Okay? No worries. No worries. No anything else. Just fine. Have a good one. No. No. All good. All good. All good, mate. All good. Thank you so much. Just fine. Just just fine. Bye.","confidence":0.99299955,"words":[{"word":"hi","start":2.56,"end":2.72,"confidence":0.9577538,"punctuated_word":"Hi,","sentiment":"neutral","sentiment_score":0.14828835427761078},{"word":"daniel","start":2.72,"end":3.12,"confidence":0.9160262,"punctuated_word":"Daniel.","sentiment":"neutral","sentiment_score":0.19544488191604617},{"word":"how","start":3.12,"end":3.1999998,"confidence":0.9991359,"punctuated_word":"How","sentiment":"neutral","sentiment_score":0.22974488139152527},{"word":"are","start":3.1999998,"end":3.36,"confidence":0.9974185,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.1781693994998932},{"word":"you","start":3.36,"end":3.86,"confidence":0.99974054,"punctuated_word":"you?","sentiment":"neutral","sentiment_score":0.2014598399400711},{"word":"can","start":7.2,"end":7.2799997,"confidence":0.8579083,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":0.14665280282497406},{"word":"you","start":7.2799997,"end":7.3599997,"confidence":0.99502087,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.10430335998535156},{"word":"hear","start":7.3599997,"end":7.6,"confidence":0.99951756,"punctuated_word":"hear","sentiment":"neutral","sentiment_score":0.12100790441036224},{"word":"me","start":7.6,"end":8.1,"confidence":0.999679,"punctuated_word":"me?","sentiment":"neutral","sentiment_score":0.1404827982187271},{"word":"okay","start":10.08,"end":10.58,"confidence":0.9892069,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.1770176887512207},{"word":"so","start":10.8,"end":11.3,"confidence":0.9737883,"punctuated_word":"So","sentiment":"positive","sentiment_score":0.3510015606880188},{"word":"yeah","start":14.275,"end":14.674999,"confidence":0.9830014,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":-0.02020987868309021},{"word":"no","start":14.674999,"end":15.174999,"confidence":0.8027495,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.18003346025943756},{"word":"i'm","start":15.474999,"end":15.715,"confidence":0.8416369,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.17110055685043335},{"word":"actually","start":15.715,"end":16.115,"confidence":0.901141,"punctuated_word":"actually","sentiment":"neutral","sentiment_score":-0.19782420992851257},{"word":"overseas","start":16.115,"end":16.615,"confidence":0.99059385,"punctuated_word":"overseas.","sentiment":"neutral","sentiment_score":-0.1827467978000641},{"word":"it","start":16.675,"end":16.835,"confidence":0.93971694,"punctuated_word":"It","sentiment":"neutral","sentiment_score":-0.2097007781267166},{"word":"was","start":16.835,"end":17.075,"confidence":0.9955503,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.20148730278015137},{"word":"a","start":17.075,"end":17.154999,"confidence":0.99860245,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.18424195051193237},{"word":"family","start":17.154999,"end":17.555,"confidence":0.999718,"punctuated_word":"family","sentiment":"neutral","sentiment_score":-0.18703342974185944},{"word":"emergency","start":17.555,"end":18.055,"confidence":0.8283746,"punctuated_word":"emergency.","sentiment":"neutral","sentiment_score":-0.1696002185344696},{"word":"never","start":18.595,"end":18.914999,"confidence":0.52265906,"punctuated_word":"Never","sentiment":"neutral","sentiment_score":-0.1337982565164566},{"word":"mind","start":18.914999,"end":19.414999,"confidence":0.9538868,"punctuated_word":"mind.","sentiment":"neutral","sentiment_score":-0.10811547189950944},{"word":"no","start":19.875,"end":20.115,"confidence":0.9648837,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.10857602953910828},{"word":"no","start":20.115,"end":20.275,"confidence":0.9946127,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.11056488007307053},{"word":"that's","start":20.275,"end":20.515,"confidence":0.99112356,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":-0.03514138609170914},{"word":"okay","start":20.515,"end":20.755,"confidence":0.99753034,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":0.008481375873088837},{"word":"that's","start":20.755,"end":20.994999,"confidence":0.99922216,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.13104307651519775},{"word":"okay","start":20.994999,"end":21.235,"confidence":0.96631527,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":0.14043472707271576},{"word":"right","start":21.235,"end":21.395,"confidence":0.80275345,"punctuated_word":"Right.","sentiment":"neutral","sentiment_score":0.1059115082025528},{"word":"that's","start":21.395,"end":21.875,"confidence":0.83266735,"punctuated_word":"That's,","sentiment":"neutral","sentiment_score":0.11562925577163696},{"word":"you","start":21.875,"end":22.035,"confidence":0.9808265,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.07982286810874939},{"word":"know","start":22.035,"end":22.515,"confidence":0.99304354,"punctuated_word":"know,","sentiment":"neutral","sentiment_score":0.10163605958223344},{"word":"life","start":22.515,"end":22.914999,"confidence":0.9491788,"punctuated_word":"life","sentiment":"neutral","sentiment_score":0.1916775703430176},{"word":"is","start":22.914999,"end":23.154999,"confidence":0.6910792,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.20851954817771912},{"word":"as","start":23.154999,"end":23.314999,"confidence":0.94829726,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.20688797533512115},{"word":"usual","start":23.314999,"end":23.794998,"confidence":0.90856373,"punctuated_word":"usual.","sentiment":"neutral","sentiment_score":0.1481776386499405},{"word":"so","start":23.794998,"end":24.21,"confidence":0.94623786,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.08729812502861023},{"word":"i'm","start":24.689999,"end":24.849998,"confidence":0.9978063,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.07999315112829208},{"word":"just","start":24.849998,"end":25.089998,"confidence":0.9995602,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.12273375689983368},{"word":"trying","start":25.089998,"end":25.33,"confidence":0.9975067,"punctuated_word":"trying","sentiment":"neutral","sentiment_score":0.10136672854423524},{"word":"to","start":25.33,"end":25.41,"confidence":0.99951005,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.1167469397187233},{"word":"make","start":25.41,"end":25.57,"confidence":0.99995565,"punctuated_word":"make","sentiment":"neutral","sentiment_score":0.13249018788337708},{"word":"things","start":25.57,"end":25.81,"confidence":0.9995359,"punctuated_word":"things","sentiment":"neutral","sentiment_score":0.16671711206436157},{"word":"happen","start":25.81,"end":26.13,"confidence":0.9841246,"punctuated_word":"happen.","sentiment":"neutral","sentiment_score":0.1149262711405754},{"word":"so","start":26.13,"end":26.63,"confidence":0.85886556,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.02181054838001728},{"word":"but","start":27.169998,"end":27.329998,"confidence":0.8932728,"punctuated_word":"but","sentiment":"neutral","sentiment_score":0.014652648940682411},{"word":"if","start":27.329998,"end":27.57,"confidence":0.9974952,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.011868744157254696},{"word":"you","start":27.57,"end":28.07,"confidence":0.9998921,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.013968277722597122},{"word":"go","start":28.21,"end":28.449999,"confidence":0.9996592,"punctuated_word":"go","sentiment":"neutral","sentiment_score":0.01163671538233757},{"word":"back","start":28.449999,"end":28.689999,"confidence":0.9995203,"punctuated_word":"back","sentiment":"neutral","sentiment_score":0.011160468682646751},{"word":"to","start":28.689999,"end":28.769999,"confidence":0.99944836,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.006515217013657093},{"word":"your","start":28.769999,"end":29.09,"confidence":0.99981076,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.008170521818101406},{"word":"switchboard","start":29.09,"end":29.59,"confidence":0.70231557,"punctuated_word":"switchboard,","sentiment":"neutral","sentiment_score":0.009182741865515707},{"word":"and","start":31.169998,"end":31.669998,"confidence":0.9279447,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.0102362260222435},{"word":"there","start":32.05,"end":32.21,"confidence":0.962909,"punctuated_word":"there","sentiment":"neutral","sentiment_score":0.013100934214890003},{"word":"is","start":32.21,"end":32.53,"confidence":0.99869424,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.012309091165661812},{"word":"a","start":32.53,"end":32.69,"confidence":0.99766916,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.01776457577943802},{"word":"switch","start":32.69,"end":33.19,"confidence":0.99989045,"punctuated_word":"switch","sentiment":"neutral","sentiment_score":0.012996219098567964},{"word":"which","start":33.73,"end":33.97,"confidence":0.85275203,"punctuated_word":"which","sentiment":"neutral","sentiment_score":0.011635852046310902},{"word":"says","start":33.97,"end":34.47,"confidence":0.9994642,"punctuated_word":"says","sentiment":"neutral","sentiment_score":0.011281133629381657},{"word":"alternating","start":34.93,"end":35.43,"confidence":0.9148115,"punctuated_word":"alternating","sentiment":"neutral","sentiment_score":0.008497843518853188},{"word":"energy","start":35.73,"end":36.23,"confidence":0.8093692,"punctuated_word":"energy,","sentiment":"neutral","sentiment_score":0.005574516952037811},{"word":"back","start":36.37,"end":36.61,"confidence":0.99820054,"punctuated_word":"back","sentiment":"neutral","sentiment_score":0.00629204697906971},{"word":"to","start":36.61,"end":36.85,"confidence":0.99981433,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.004043355584144592},{"word":"grid","start":36.85,"end":37.25,"confidence":0.9812414,"punctuated_word":"grid","sentiment":"neutral","sentiment_score":0.012198152020573616},{"word":"or","start":37.25,"end":37.75,"confidence":0.91517943,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.009332286193966866},{"word":"alternating","start":38.05,"end":38.55,"confidence":0.99605346,"punctuated_word":"alternating","sentiment":"neutral","sentiment_score":0.010408439673483372},{"word":"energy","start":38.61,"end":38.93,"confidence":0.9182902,"punctuated_word":"energy,","sentiment":"neutral","sentiment_score":0.014191191643476486},{"word":"which","start":38.93,"end":39.17,"confidence":0.99712294,"punctuated_word":"which","sentiment":"neutral","sentiment_score":0.011564921587705612},{"word":"is","start":39.17,"end":39.329998,"confidence":0.9994474,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.007938133552670479},{"word":"battery","start":39.329998,"end":39.829998,"confidence":0.90282595,"punctuated_word":"battery.","sentiment":"neutral","sentiment_score":0.013262471184134483},{"word":"just","start":40.355,"end":40.675,"confidence":0.9980817,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":0.01463674008846283},{"word":"flick","start":40.675,"end":40.995,"confidence":0.91000825,"punctuated_word":"flick","sentiment":"neutral","sentiment_score":0.024897435680031776},{"word":"that","start":40.995,"end":41.315,"confidence":0.9989617,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.022334551438689232},{"word":"switch","start":41.315,"end":41.815,"confidence":0.9979578,"punctuated_word":"switch","sentiment":"neutral","sentiment_score":0.009648103266954422},{"word":"to","start":41.875,"end":42.195,"confidence":0.99960476,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.017334824427962303},{"word":"the","start":42.195,"end":42.355,"confidence":0.9996766,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.01689624786376953},{"word":"grid","start":42.355,"end":42.855,"confidence":0.99879736,"punctuated_word":"grid.","sentiment":"neutral","sentiment_score":0.020048104226589203},{"word":"yeah","start":52.515,"end":52.675,"confidence":0.9626198,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.06613436341285706},{"word":"yeah","start":52.675,"end":52.915,"confidence":0.9681059,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.08522089570760727},{"word":"take","start":52.915,"end":53.075,"confidence":0.98132414,"punctuated_word":"Take","sentiment":"neutral","sentiment_score":0.0802372619509697},{"word":"your","start":53.075,"end":53.235,"confidence":0.9833261,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.08606431633234024},{"word":"time","start":53.235,"end":53.395,"confidence":0.99631184,"punctuated_word":"time.","sentiment":"neutral","sentiment_score":0.10936100780963898},{"word":"take","start":53.395,"end":53.475,"confidence":0.9952271,"punctuated_word":"Take","sentiment":"neutral","sentiment_score":0.09113642573356628},{"word":"your","start":53.475,"end":53.635,"confidence":0.99740666,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.10510750114917757},{"word":"time","start":53.635,"end":53.875,"confidence":0.9997379,"punctuated_word":"time.","sentiment":"neutral","sentiment_score":0.11787892878055573},{"word":"that's","start":53.875,"end":54.035,"confidence":0.99882424,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.16220426559448242},{"word":"okay","start":54.035,"end":54.275,"confidence":0.9994889,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":0.17750780284404755},{"word":"take","start":54.275,"end":54.434998,"confidence":0.9988279,"punctuated_word":"Take","sentiment":"neutral","sentiment_score":0.1183929294347763},{"word":"your","start":54.434998,"end":54.675,"confidence":0.9982889,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.11638559401035307},{"word":"time","start":54.675,"end":55.175,"confidence":0.9974878,"punctuated_word":"time.","sentiment":"neutral","sentiment_score":0.1150236576795578},{"word":"it","start":76.115005,"end":76.435005,"confidence":0.9445984,"punctuated_word":"It","sentiment":"neutral","sentiment_score":-0.0018329350277781489},{"word":"says","start":76.435005,"end":76.935005,"confidence":0.9856942,"punctuated_word":"says","sentiment":"neutral","sentiment_score":0.0010216804221272469},{"word":"alternating","start":77.075005,"end":77.575005,"confidence":0.84601307,"punctuated_word":"alternating","sentiment":"neutral","sentiment_score":0.004832695238292217},{"word":"switch","start":77.795,"end":78.295,"confidence":0.93045443,"punctuated_word":"switch.","sentiment":"neutral","sentiment_score":0.0022345688194036484},{"word":"main","start":85.439995,"end":85.759995,"confidence":0.8880228,"punctuated_word":"Main","sentiment":"neutral","sentiment_score":0.02356131561100483},{"word":"switch","start":85.759995,"end":86.0,"confidence":0.98493457,"punctuated_word":"switch","sentiment":"neutral","sentiment_score":0.013548512011766434},{"word":"alternative","start":86.0,"end":86.5,"confidence":0.71471214,"punctuated_word":"alternative.","sentiment":"neutral","sentiment_score":0.013583717867732048},{"word":"it","start":86.64,"end":86.88,"confidence":0.99579453,"punctuated_word":"It","sentiment":"neutral","sentiment_score":0.00683220848441124},{"word":"says","start":86.88,"end":87.36,"confidence":0.99624276,"punctuated_word":"says","sentiment":"neutral","sentiment_score":0.009256321005523205},{"word":"battery","start":87.36,"end":87.86,"confidence":0.88837135,"punctuated_word":"battery","sentiment":"neutral","sentiment_score":0.009980663657188416},{"word":"up","start":88.079994,"end":88.32,"confidence":0.7623871,"punctuated_word":"up","sentiment":"neutral","sentiment_score":0.008592410013079643},{"word":"up","start":88.32,"end":88.56,"confidence":0.92798525,"punctuated_word":"up","sentiment":"neutral","sentiment_score":0.0090374406427145},{"word":"or","start":88.56,"end":88.72,"confidence":0.99497485,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.0060101840645074844},{"word":"down","start":88.72,"end":89.04,"confidence":0.92137474,"punctuated_word":"down,","sentiment":"neutral","sentiment_score":0.007055651396512985},{"word":"whichever","start":89.04,"end":89.36,"confidence":0.9947148,"punctuated_word":"whichever","sentiment":"neutral","sentiment_score":0.003773611970245838},{"word":"way","start":89.36,"end":89.6,"confidence":0.987645,"punctuated_word":"way","sentiment":"neutral","sentiment_score":0.004521528258919716},{"word":"it","start":89.6,"end":89.68,"confidence":0.92368186,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.003936951979994774},{"word":"says","start":89.68,"end":89.92,"confidence":0.9891465,"punctuated_word":"says","sentiment":"neutral","sentiment_score":0.004033487290143967},{"word":"battery","start":89.92,"end":90.42,"confidence":0.74338144,"punctuated_word":"battery.","sentiment":"neutral","sentiment_score":0.001488436944782734},{"word":"and","start":90.72,"end":91.22,"confidence":0.9985599,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.005581555888056755},{"word":"on","start":91.28,"end":91.439995,"confidence":0.99682295,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.007778264582157135},{"word":"the","start":91.439995,"end":91.52,"confidence":0.96655196,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.00638248585164547},{"word":"other","start":91.52,"end":91.68,"confidence":0.9925607,"punctuated_word":"other","sentiment":"neutral","sentiment_score":0.0011052712798118591},{"word":"side","start":91.68,"end":91.92,"confidence":0.9185127,"punctuated_word":"side,","sentiment":"neutral","sentiment_score":0.005930713377892971},{"word":"it","start":91.92,"end":92.0,"confidence":0.9483827,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.007422199472784996},{"word":"says","start":92.0,"end":92.32,"confidence":0.99748814,"punctuated_word":"says","sentiment":"neutral","sentiment_score":0.008249622769653797},{"word":"grid","start":92.32,"end":92.82,"confidence":0.988639,"punctuated_word":"grid.","sentiment":"neutral","sentiment_score":0.007814054377377033},{"word":"just","start":92.88,"end":93.38,"confidence":0.9969175,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":0.003473276272416115},{"word":"click","start":93.759995,"end":94.0,"confidence":0.98096,"punctuated_word":"click","sentiment":"neutral","sentiment_score":0.012716108933091164},{"word":"it","start":94.0,"end":94.159996,"confidence":0.9340644,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.010858867317438126},{"word":"to","start":94.159996,"end":94.32,"confidence":0.9984598,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.004339514300227165},{"word":"grid","start":94.32,"end":94.82,"confidence":0.9968712,"punctuated_word":"grid.","sentiment":"neutral","sentiment_score":0.00863363966345787},{"word":"yeah","start":101.814995,"end":101.975,"confidence":0.65339273,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.012823550961911678},{"word":"then","start":101.975,"end":102.295,"confidence":0.36244342,"punctuated_word":"Then","sentiment":"neutral","sentiment_score":0.004179728217422962},{"word":"so","start":102.534996,"end":102.774994,"confidence":0.9093524,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.005045649595558643},{"word":"when","start":102.774994,"end":103.274994,"confidence":0.9836805,"punctuated_word":"when","sentiment":"neutral","sentiment_score":0.005621517077088356},{"word":"jason","start":103.335,"end":103.655,"confidence":0.989712,"punctuated_word":"Jason","sentiment":"neutral","sentiment_score":0.015744509175419807},{"word":"would","start":103.655,"end":103.895,"confidence":0.99725217,"punctuated_word":"would","sentiment":"neutral","sentiment_score":0.004654614254832268},{"word":"have","start":103.895,"end":104.05499,"confidence":0.9583432,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.004588078707456589},{"word":"told","start":104.05499,"end":104.295,"confidence":0.9983323,"punctuated_word":"told","sentiment":"neutral","sentiment_score":0.0070458389818668365},{"word":"you","start":104.295,"end":104.695,"confidence":0.7942271,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.002258259803056717},{"word":"in","start":104.695,"end":104.854996,"confidence":0.5585977,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.0061448924243450165},{"word":"the","start":104.854996,"end":105.015,"confidence":0.9656758,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.007409896701574326},{"word":"switchboard","start":105.015,"end":105.494995,"confidence":0.8511739,"punctuated_word":"switchboard,","sentiment":"neutral","sentiment_score":0.007195266894996166},{"word":"there's","start":105.494995,"end":105.73499,"confidence":0.99564815,"punctuated_word":"there's","sentiment":"neutral","sentiment_score":0.006502268370240927},{"word":"a","start":105.73499,"end":105.895,"confidence":0.99807703,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.00916355848312378},{"word":"switch","start":105.895,"end":106.395,"confidence":0.9972117,"punctuated_word":"switch.","sentiment":"neutral","sentiment_score":0.004711451940238476},{"word":"yep","start":113.44,"end":113.94,"confidence":0.8651128,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.02182578109204769},{"word":"yep","start":117.52,"end":118.0,"confidence":0.99635303,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.05099376291036606},{"word":"that's","start":118.0,"end":118.24,"confidence":0.9959466,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.08460962772369385},{"word":"correct","start":118.24,"end":118.72,"confidence":0.9992706,"punctuated_word":"correct.","sentiment":"neutral","sentiment_score":0.10754737257957458},{"word":"that's","start":118.72,"end":119.04,"confidence":0.9997477,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.10044419765472412},{"word":"correct","start":119.04,"end":119.36,"confidence":0.9879396,"punctuated_word":"correct.","sentiment":"neutral","sentiment_score":0.12153030931949615},{"word":"that's","start":119.36,"end":119.52,"confidence":0.9992741,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.08482450246810913},{"word":"the","start":119.52,"end":119.68,"confidence":0.9200435,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.06977581977844238},{"word":"one","start":119.68,"end":120.18,"confidence":0.9903041,"punctuated_word":"one.","sentiment":"neutral","sentiment_score":0.07428479194641113},{"word":"so","start":120.799995,"end":121.299995,"confidence":0.7731199,"punctuated_word":"So,","sentiment":"neutral","sentiment_score":0.034583840519189835},{"word":"yeah","start":121.759995,"end":122.0,"confidence":0.99778414,"punctuated_word":"yeah,","sentiment":"neutral","sentiment_score":0.022719483822584152},{"word":"it","start":122.0,"end":122.159996,"confidence":0.77794576,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.011306779459118845},{"word":"just","start":122.159996,"end":122.659996,"confidence":0.62730736,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.003188736736774445},{"word":"flick","start":122.72,"end":122.96,"confidence":0.38269103,"punctuated_word":"flick","sentiment":"neutral","sentiment_score":-0.0016129333525896072},{"word":"it","start":122.96,"end":123.119995,"confidence":0.9883278,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.023623794317245483},{"word":"to","start":123.119995,"end":123.28,"confidence":0.9699196,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.0063225701451301575},{"word":"yeah","start":124.0,"end":124.4,"confidence":0.99614817,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":-0.00779526773840189},{"word":"no","start":124.4,"end":124.64,"confidence":0.99690783,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.08488010615110397},{"word":"it's","start":124.64,"end":124.88,"confidence":0.9732544,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.07582807540893555},{"word":"not","start":124.88,"end":125.119995,"confidence":0.9996972,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.08301088213920593},{"word":"off","start":125.119995,"end":125.28,"confidence":0.99912655,"punctuated_word":"off.","sentiment":"neutral","sentiment_score":-0.09900122880935668},{"word":"it's","start":125.28,"end":125.52,"confidence":0.9973228,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.04350604861974716},{"word":"basically","start":125.52,"end":126.02,"confidence":0.927027,"punctuated_word":"basically","sentiment":"neutral","sentiment_score":-0.035381436347961426},{"word":"flicking","start":126.08,"end":126.4,"confidence":0.640581,"punctuated_word":"flicking","sentiment":"neutral","sentiment_score":-0.024398962035775185},{"word":"to","start":126.4,"end":126.56,"confidence":0.84572345,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.03900863230228424},{"word":"the","start":126.56,"end":126.72,"confidence":0.9986745,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.03196103125810623},{"word":"grid","start":126.72,"end":127.04,"confidence":0.9556624,"punctuated_word":"grid.","sentiment":"neutral","sentiment_score":-0.02078273519873619},{"word":"you're","start":127.04,"end":127.28,"confidence":0.99969584,"punctuated_word":"You're","sentiment":"neutral","sentiment_score":-0.04897243902087211},{"word":"not","start":127.28,"end":127.52,"confidence":0.99987495,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.14676612615585327},{"word":"turning","start":127.52,"end":127.759995,"confidence":0.9901321,"punctuated_word":"turning","sentiment":"neutral","sentiment_score":-0.1384497880935669},{"word":"it","start":127.759995,"end":128.0,"confidence":0.9985077,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.11493481695652008},{"word":"off","start":128.0,"end":128.24,"confidence":0.99915934,"punctuated_word":"off","sentiment":"neutral","sentiment_score":-0.23068226873874664},{"word":"or","start":128.24,"end":128.31999,"confidence":0.48431382,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.18189910054206848},{"word":"anything","start":128.31999,"end":128.805,"confidence":0.9996098,"punctuated_word":"anything.","sentiment":"neutral","sentiment_score":-0.20748066902160645},{"word":"you're","start":129.045,"end":129.20499,"confidence":0.9948882,"punctuated_word":"You're","sentiment":"neutral","sentiment_score":-0.10483159869909286},{"word":"just","start":129.20499,"end":129.44499,"confidence":0.9993787,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.0810287594795227},{"word":"flicking","start":129.44499,"end":129.765,"confidence":0.9901352,"punctuated_word":"flicking","sentiment":"neutral","sentiment_score":-0.025712892413139343},{"word":"to","start":129.765,"end":129.92499,"confidence":0.9886529,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.02652505785226822},{"word":"the","start":129.92499,"end":130.00499,"confidence":0.9997199,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.004713892936706543},{"word":"grid","start":130.00499,"end":130.245,"confidence":0.9980532,"punctuated_word":"grid.","sentiment":"neutral","sentiment_score":-0.03860235959291458},{"word":"so","start":130.245,"end":130.405,"confidence":0.9993137,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.012718565762043},{"word":"what","start":130.405,"end":130.56499,"confidence":0.99838185,"punctuated_word":"what","sentiment":"neutral","sentiment_score":0.06895866990089417},{"word":"we","start":130.56499,"end":130.72499,"confidence":0.99909806,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.04564274847507477},{"word":"are","start":130.72499,"end":130.885,"confidence":0.9949485,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.015292346477508543},{"word":"trying","start":130.885,"end":131.125,"confidence":0.99991834,"punctuated_word":"trying","sentiment":"neutral","sentiment_score":0.06533122062683105},{"word":"to","start":131.125,"end":131.28499,"confidence":0.9991621,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.050956085324287415},{"word":"do","start":131.28499,"end":131.44499,"confidence":0.9999286,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.05292987823486328},{"word":"right","start":131.44499,"end":131.605,"confidence":0.9997416,"punctuated_word":"right","sentiment":"neutral","sentiment_score":0.09744571149349213},{"word":"now","start":131.605,"end":132.105,"confidence":0.967891,"punctuated_word":"now,","sentiment":"neutral","sentiment_score":0.04222894459962845},{"word":"we're","start":132.325,"end":132.56499,"confidence":0.96869016,"punctuated_word":"we're","sentiment":"neutral","sentiment_score":0.06277605891227722},{"word":"trying","start":132.56499,"end":132.805,"confidence":0.9996637,"punctuated_word":"trying","sentiment":"neutral","sentiment_score":0.024074003100395203},{"word":"to","start":132.805,"end":132.965,"confidence":0.9989938,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.1444174200296402},{"word":"mitigate","start":132.965,"end":133.465,"confidence":0.99909925,"punctuated_word":"mitigate","sentiment":"neutral","sentiment_score":-0.11733460426330566},{"word":"the","start":133.84499,"end":134.08499,"confidence":0.99914455,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.13935412466526031},{"word":"risk","start":134.08499,"end":134.405,"confidence":0.7242387,"punctuated_word":"risk,","sentiment":"neutral","sentiment_score":-0.1852448284626007},{"word":"the","start":134.405,"end":134.525,"confidence":0.95175403,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.05889546871185303},{"word":"what's","start":134.64499,"end":134.885,"confidence":0.9934914,"punctuated_word":"what's","sentiment":"neutral","sentiment_score":-0.1446106880903244},{"word":"been","start":134.885,"end":135.125,"confidence":0.9342971,"punctuated_word":"been","sentiment":"neutral","sentiment_score":-0.16030389070510864},{"word":"happening","start":135.125,"end":135.525,"confidence":0.99980694,"punctuated_word":"happening","sentiment":"neutral","sentiment_score":-0.1656975299119949},{"word":"right","start":135.525,"end":135.685,"confidence":0.9996481,"punctuated_word":"right","sentiment":"neutral","sentiment_score":-0.06794887781143188},{"word":"now","start":135.685,"end":136.185,"confidence":0.9932512,"punctuated_word":"now.","sentiment":"neutral","sentiment_score":-0.08524994552135468},{"word":"once","start":136.325,"end":136.64499,"confidence":0.9990403,"punctuated_word":"Once","sentiment":"neutral","sentiment_score":0.021316587924957275},{"word":"we","start":136.64499,"end":137.045,"confidence":0.9993936,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.02748098224401474},{"word":"once","start":137.045,"end":137.36499,"confidence":0.994669,"punctuated_word":"once","sentiment":"neutral","sentiment_score":0.032068438827991486},{"word":"we","start":137.36499,"end":137.86499,"confidence":0.99942493,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.04622497037053108},{"word":"flick","start":138.00499,"end":138.325,"confidence":0.77604306,"punctuated_word":"flick","sentiment":"neutral","sentiment_score":0.05648123845458031},{"word":"that","start":138.325,"end":138.825,"confidence":0.9637721,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.0462358295917511},{"word":"switch","start":138.885,"end":139.28499,"confidence":0.87204236,"punctuated_word":"switch","sentiment":"neutral","sentiment_score":0.008422546088695526},{"word":"to","start":139.28499,"end":139.525,"confidence":0.99875665,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.04007180780172348},{"word":"grid","start":139.525,"end":140.025,"confidence":0.97701776,"punctuated_word":"grid,","sentiment":"neutral","sentiment_score":0.02140972390770912},{"word":"basically","start":140.72499,"end":141.22499,"confidence":0.9363705,"punctuated_word":"basically,","sentiment":"neutral","sentiment_score":0.025789404287934303},{"word":"the","start":141.28499,"end":141.44499,"confidence":0.9997602,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.05389251932501793},{"word":"whole","start":141.44499,"end":141.605,"confidence":0.9990056,"punctuated_word":"whole","sentiment":"neutral","sentiment_score":0.034623607993125916},{"word":"system","start":141.605,"end":141.92499,"confidence":0.99991536,"punctuated_word":"system","sentiment":"neutral","sentiment_score":0.025680065155029297},{"word":"bypassed","start":141.92499,"end":142.405,"confidence":0.836148,"punctuated_word":"bypassed","sentiment":"neutral","sentiment_score":0.04260827228426933},{"word":"the","start":142.405,"end":142.56499,"confidence":0.99655545,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.0090763121843338},{"word":"battery","start":142.56499,"end":142.965,"confidence":0.9991341,"punctuated_word":"battery","sentiment":"neutral","sentiment_score":-0.03709940239787102},{"word":"in","start":142.965,"end":143.125,"confidence":0.59031767,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.04061038792133331},{"word":"the","start":143.125,"end":143.28499,"confidence":0.9968004,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.001407131552696228},{"word":"inverter","start":143.28499,"end":143.78499,"confidence":0.995182,"punctuated_word":"inverter.","sentiment":"neutral","sentiment_score":-0.030894100666046143},{"word":"so","start":144.29001,"end":144.77,"confidence":0.99976796,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.028976771980524063},{"word":"by","start":144.77,"end":144.93001,"confidence":0.9933454,"punctuated_word":"by","sentiment":"neutral","sentiment_score":0.0261879600584507},{"word":"by","start":144.93001,"end":145.17,"confidence":0.9762138,"punctuated_word":"by","sentiment":"neutral","sentiment_score":0.05353473126888275},{"word":"doing","start":145.17,"end":145.49,"confidence":0.9997689,"punctuated_word":"doing","sentiment":"neutral","sentiment_score":0.06756226718425751},{"word":"that","start":145.49,"end":145.81,"confidence":0.9850297,"punctuated_word":"that,","sentiment":"neutral","sentiment_score":0.049926578998565674},{"word":"if","start":145.81,"end":146.21,"confidence":0.6694884,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.050082847476005554},{"word":"the","start":146.21,"end":146.61,"confidence":0.9473479,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.013812780380249023},{"word":"same","start":146.61,"end":146.85,"confidence":0.99589854,"punctuated_word":"same","sentiment":"neutral","sentiment_score":0.011601407080888748},{"word":"thing","start":146.85,"end":147.09,"confidence":0.999637,"punctuated_word":"thing","sentiment":"neutral","sentiment_score":0.013628318905830383},{"word":"that","start":147.09,"end":147.25,"confidence":0.9908593,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.00017559528350830078},{"word":"must","start":147.25,"end":147.41,"confidence":0.864233,"punctuated_word":"must","sentiment":"neutral","sentiment_score":-0.028061501681804657},{"word":"be","start":147.41,"end":147.57,"confidence":0.8170549,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.020670123398303986},{"word":"happening","start":147.57,"end":147.89,"confidence":0.9941788,"punctuated_word":"happening","sentiment":"neutral","sentiment_score":-0.02394302561879158},{"word":"right","start":147.89,"end":148.05,"confidence":0.9994261,"punctuated_word":"right","sentiment":"neutral","sentiment_score":0.014072179794311523},{"word":"now","start":148.05,"end":148.21,"confidence":0.99816245,"punctuated_word":"now","sentiment":"neutral","sentiment_score":0.007999129593372345},{"word":"in","start":148.21,"end":148.37,"confidence":0.81737864,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.02799174189567566},{"word":"your","start":148.37,"end":148.45,"confidence":0.819745,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.04604083299636841},{"word":"inside","start":148.53,"end":149.01,"confidence":0.99717844,"punctuated_word":"inside","sentiment":"neutral","sentiment_score":0.054630011320114136},{"word":"your","start":149.01,"end":149.17,"confidence":0.9268582,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.03840987011790275},{"word":"home","start":149.17,"end":149.67,"confidence":0.952304,"punctuated_word":"home,","sentiment":"neutral","sentiment_score":0.0298348069190979},{"word":"if","start":149.89,"end":150.13,"confidence":0.9852926,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.011916215531527996},{"word":"if","start":150.13,"end":150.37,"confidence":0.98011976,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.26744765043258667},{"word":"it","start":150.37,"end":150.61,"confidence":0.9916055,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.2899966239929199},{"word":"keeps","start":150.61,"end":150.93001,"confidence":0.9014606,"punctuated_word":"keeps","sentiment":"negative","sentiment_score":-0.36576682329177856},{"word":"going","start":150.93001,"end":151.25,"confidence":0.9983157,"punctuated_word":"going","sentiment":"neutral","sentiment_score":-0.3251308798789978},{"word":"on","start":151.25,"end":151.75,"confidence":0.9957584,"punctuated_word":"on,","sentiment":"negative","sentiment_score":-0.3677704930305481},{"word":"that","start":151.81,"end":152.05,"confidence":0.9996809,"punctuated_word":"that","sentiment":"negative","sentiment_score":-0.4648711085319519},{"word":"means","start":152.05,"end":152.29001,"confidence":0.9998561,"punctuated_word":"means","sentiment":"negative","sentiment_score":-0.44382745027542114},{"word":"it","start":152.29001,"end":152.37,"confidence":0.99625826,"punctuated_word":"it","sentiment":"negative","sentiment_score":-0.38513997197151184},{"word":"has","start":152.37,"end":152.61,"confidence":0.99926573,"punctuated_word":"has","sentiment":"negative","sentiment_score":-0.4195781648159027},{"word":"nothing","start":152.61,"end":152.85,"confidence":0.99994123,"punctuated_word":"nothing","sentiment":"negative","sentiment_score":-0.38594019412994385},{"word":"to","start":152.85,"end":153.01,"confidence":0.9997762,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.42152583599090576},{"word":"do","start":153.01,"end":153.17,"confidence":0.99980575,"punctuated_word":"do","sentiment":"negative","sentiment_score":-0.3830713927745819},{"word":"with","start":153.17,"end":153.33,"confidence":0.9999156,"punctuated_word":"with","sentiment":"negative","sentiment_score":-0.3469083905220032},{"word":"the","start":153.33,"end":153.41,"confidence":0.9805078,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.35312536358833313},{"word":"battery","start":153.41,"end":153.73,"confidence":0.99931395,"punctuated_word":"battery","sentiment":"negative","sentiment_score":-0.37862589955329895},{"word":"and","start":153.73,"end":154.05,"confidence":0.9913448,"punctuated_word":"and","sentiment":"negative","sentiment_score":-0.4457020163536072},{"word":"inverter","start":154.05,"end":154.55,"confidence":0.99299955,"punctuated_word":"inverter.","sentiment":"neutral","sentiment_score":-0.3205029368400574},{"word":"if","start":154.93001,"end":155.33,"confidence":0.71406126,"punctuated_word":"If,","sentiment":"neutral","sentiment_score":-0.09620412439107896},{"word":"basically","start":155.33,"end":155.83,"confidence":0.90658605,"punctuated_word":"basically,","sentiment":"neutral","sentiment_score":-0.047827884554862976},{"word":"if","start":156.05,"end":156.37,"confidence":0.87011147,"punctuated_word":"if,","sentiment":"neutral","sentiment_score":-0.0664803609251976},{"word":"yeah","start":156.37,"end":156.69,"confidence":0.902437,"punctuated_word":"yeah,","sentiment":"neutral","sentiment_score":-0.06907857954502106},{"word":"if","start":156.69,"end":156.77,"confidence":0.99922574,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.11000289022922516},{"word":"it","start":156.77,"end":157.09,"confidence":0.99934846,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.14686045050621033},{"word":"stops","start":157.09,"end":157.59,"confidence":0.99103856,"punctuated_word":"stops,","sentiment":"neutral","sentiment_score":-0.124334417283535},{"word":"that","start":157.985,"end":158.14499,"confidence":0.9995906,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.10970094054937364},{"word":"means","start":158.14499,"end":158.545,"confidence":0.99974495,"punctuated_word":"means","sentiment":"neutral","sentiment_score":-0.12087015807628632},{"word":"that","start":158.545,"end":158.70499,"confidence":0.9975702,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.06085551530122757},{"word":"yeah","start":158.86499,"end":159.36499,"confidence":0.89220583,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":0.00055682472884655},{"word":"yeah","start":165.34499,"end":165.42499,"confidence":0.79173255,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.016533248126506805},{"word":"yeah","start":165.42499,"end":165.92499,"confidence":0.779819,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.014628276228904724},{"word":"yeah","start":166.78499,"end":166.94499,"confidence":0.7283913,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.013594493269920347},{"word":"that's","start":166.94499,"end":167.185,"confidence":0.9868723,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.020199358463287354},{"word":"correct","start":167.185,"end":167.58499,"confidence":0.9990622,"punctuated_word":"correct.","sentiment":"neutral","sentiment_score":0.027503393590450287},{"word":"just","start":167.58499,"end":167.825,"confidence":0.9775964,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":0.016457345336675644},{"word":"put","start":167.825,"end":167.98499,"confidence":0.99061346,"punctuated_word":"put","sentiment":"neutral","sentiment_score":0.01963459700345993},{"word":"it","start":167.98499,"end":168.22499,"confidence":0.99585575,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.025547627359628677},{"word":"to","start":168.22499,"end":168.545,"confidence":0.84737295,"punctuated_word":"to,","sentiment":"neutral","sentiment_score":0.02092534489929676},{"word":"yeah","start":168.545,"end":168.94499,"confidence":0.99800956,"punctuated_word":"yeah,","sentiment":"neutral","sentiment_score":0.02515142597258091},{"word":"to","start":168.94499,"end":169.265,"confidence":0.99153966,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.027267221361398697},{"word":"grid","start":169.265,"end":169.765,"confidence":0.8917794,"punctuated_word":"grid.","sentiment":"neutral","sentiment_score":0.025327805429697037},{"word":"that's","start":174.88,"end":175.12001,"confidence":0.98885214,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.12893828749656677},{"word":"correct","start":175.12001,"end":175.62001,"confidence":0.9882965,"punctuated_word":"correct.","sentiment":"neutral","sentiment_score":0.13048437237739563},{"word":"to","start":175.76001,"end":176.0,"confidence":0.96007115,"punctuated_word":"To","sentiment":"neutral","sentiment_score":0.061249762773513794},{"word":"grid","start":176.0,"end":176.24,"confidence":0.9592458,"punctuated_word":"grid.","sentiment":"neutral","sentiment_score":0.08155534416437149},{"word":"that's","start":176.24,"end":176.48001,"confidence":0.9989723,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.17396466434001925},{"word":"correct","start":176.48001,"end":176.98001,"confidence":0.99982965,"punctuated_word":"correct.","sentiment":"neutral","sentiment_score":0.1794397532939911},{"word":"so","start":177.04001,"end":177.36,"confidence":0.99648774,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.13272763788700104},{"word":"now","start":177.36,"end":177.52,"confidence":0.99443805,"punctuated_word":"now","sentiment":"neutral","sentiment_score":0.12540803849697113},{"word":"what","start":177.52,"end":177.76001,"confidence":0.9892994,"punctuated_word":"what","sentiment":"neutral","sentiment_score":0.11064422130584715},{"word":"what","start":177.76001,"end":178.0,"confidence":0.98211145,"punctuated_word":"what","sentiment":"neutral","sentiment_score":0.10624058544635771},{"word":"we","start":178.0,"end":178.16,"confidence":0.99967015,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.12639380991458893},{"word":"have","start":178.16,"end":178.32,"confidence":0.99921465,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.09572853147983552},{"word":"done","start":178.32,"end":178.56,"confidence":0.8721411,"punctuated_word":"done,","sentiment":"neutral","sentiment_score":0.08397842198610306},{"word":"basically","start":178.56,"end":179.04001,"confidence":0.998484,"punctuated_word":"basically,","sentiment":"neutral","sentiment_score":0.05653985217213631},{"word":"we","start":179.04001,"end":179.52,"confidence":0.99931204,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.08357759565114975},{"word":"bypass","start":179.52,"end":180.02,"confidence":0.96825767,"punctuated_word":"bypass","sentiment":"neutral","sentiment_score":0.07092248648405075},{"word":"the","start":180.08,"end":180.24,"confidence":0.80830455,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.038472630083560944},{"word":"battery","start":180.24,"end":180.74,"confidence":0.99956113,"punctuated_word":"battery","sentiment":"neutral","sentiment_score":0.0032089687883853912},{"word":"in","start":181.12001,"end":181.28,"confidence":0.6641063,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.0539063848555088},{"word":"the","start":181.28,"end":181.52,"confidence":0.99872017,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.07743489742279053},{"word":"inverter","start":181.52,"end":182.02,"confidence":0.91619843,"punctuated_word":"inverter,","sentiment":"neutral","sentiment_score":0.03155185654759407},{"word":"and","start":182.56,"end":183.04001,"confidence":0.99962807,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.055261705070734024},{"word":"now","start":183.04001,"end":183.36,"confidence":0.9976495,"punctuated_word":"now","sentiment":"neutral","sentiment_score":0.07386653125286102},{"word":"you're","start":183.36,"end":183.52,"confidence":0.88811696,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":0.06451264023780823},{"word":"directly","start":183.52,"end":183.92,"confidence":0.99946743,"punctuated_word":"directly","sentiment":"neutral","sentiment_score":0.08330892026424408},{"word":"connected","start":183.92,"end":184.40001,"confidence":0.9926242,"punctuated_word":"connected","sentiment":"neutral","sentiment_score":0.050379958003759384},{"word":"to","start":184.40001,"end":184.56,"confidence":0.99952924,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.07824220508337021},{"word":"the","start":184.56,"end":184.72,"confidence":0.9996321,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.05967143550515175},{"word":"grid","start":184.72,"end":185.085,"confidence":0.99297714,"punctuated_word":"grid.","sentiment":"neutral","sentiment_score":0.04746128246188164},{"word":"if","start":185.32501,"end":185.485,"confidence":0.9963696,"punctuated_word":"If","sentiment":"neutral","sentiment_score":-0.04216915741562843},{"word":"the","start":185.485,"end":185.725,"confidence":0.9995983,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.06901155412197113},{"word":"problem","start":185.725,"end":186.125,"confidence":0.9988091,"punctuated_word":"problem","sentiment":"negative","sentiment_score":-0.3527248799800873},{"word":"persists","start":186.125,"end":186.52501,"confidence":0.9803254,"punctuated_word":"persists","sentiment":"negative","sentiment_score":-0.33331894874572754},{"word":"inside","start":186.52501,"end":186.845,"confidence":0.99851865,"punctuated_word":"inside","sentiment":"neutral","sentiment_score":-0.28546860814094543},{"word":"your","start":186.845,"end":187.085,"confidence":0.8202002,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.2473963499069214},{"word":"home","start":187.085,"end":187.485,"confidence":0.51731807,"punctuated_word":"home","sentiment":"neutral","sentiment_score":-0.2228778600692749},{"word":"again","start":187.485,"end":187.80501,"confidence":0.921368,"punctuated_word":"again,","sentiment":"neutral","sentiment_score":-0.25328919291496277},{"word":"you","start":187.80501,"end":188.04501,"confidence":0.9961099,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.2280203402042389},{"word":"see","start":188.04501,"end":188.205,"confidence":0.99829847,"punctuated_word":"see","sentiment":"neutral","sentiment_score":-0.15389439463615415},{"word":"the","start":188.205,"end":188.285,"confidence":0.9992643,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.2286126613616943},{"word":"lights","start":188.285,"end":188.785,"confidence":0.6560892,"punctuated_word":"lights","sentiment":"neutral","sentiment_score":-0.2564997971057892},{"word":"flickering","start":188.845,"end":189.345,"confidence":0.23398165,"punctuated_word":"flickering","sentiment":"neutral","sentiment_score":-0.26923370361328125},{"word":"or","start":189.645,"end":189.80501,"confidence":0.94048446,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.3066873550415039},{"word":"whatever","start":189.80501,"end":190.125,"confidence":0.99668723,"punctuated_word":"whatever","sentiment":"negative","sentiment_score":-0.3385106027126312},{"word":"the","start":190.125,"end":190.445,"confidence":0.96372616,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.3219372630119324},{"word":"problem","start":190.445,"end":190.845,"confidence":0.9978219,"punctuated_word":"problem","sentiment":"negative","sentiment_score":-0.3337777853012085},{"word":"that","start":190.845,"end":191.085,"confidence":0.9988669,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.301184743642807},{"word":"you","start":191.085,"end":191.24501,"confidence":0.9985844,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.3184662163257599},{"word":"were","start":191.24501,"end":191.32501,"confidence":0.991071,"punctuated_word":"were","sentiment":"neutral","sentiment_score":-0.31902167201042175},{"word":"telling","start":191.32501,"end":191.725,"confidence":0.99991107,"punctuated_word":"telling","sentiment":"neutral","sentiment_score":-0.29303285479545593},{"word":"me","start":191.725,"end":192.225,"confidence":0.76807624,"punctuated_word":"me,","sentiment":"neutral","sentiment_score":-0.3218175768852234},{"word":"if","start":193.005,"end":193.085,"confidence":0.7987119,"punctuated_word":"if","sentiment":"negative","sentiment_score":-0.33919480443000793},{"word":"it","start":193.085,"end":193.24501,"confidence":0.8090567,"punctuated_word":"it","sentiment":"negative","sentiment_score":-0.40451276302337646},{"word":"still","start":193.24501,"end":193.485,"confidence":0.7402156,"punctuated_word":"still","sentiment":"negative","sentiment_score":-0.42690062522888184},{"word":"persists","start":193.485,"end":193.80501,"confidence":0.9166721,"punctuated_word":"persists,","sentiment":"negative","sentiment_score":-0.41160544753074646},{"word":"that","start":193.80501,"end":194.04501,"confidence":0.96178424,"punctuated_word":"that","sentiment":"negative","sentiment_score":-0.38783812522888184},{"word":"has","start":194.04501,"end":194.285,"confidence":0.97955555,"punctuated_word":"has","sentiment":"negative","sentiment_score":-0.35852959752082825},{"word":"nothing","start":194.285,"end":194.68501,"confidence":0.9997857,"punctuated_word":"nothing","sentiment":"negative","sentiment_score":-0.4484173357486725},{"word":"to","start":194.68501,"end":194.845,"confidence":0.9995977,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.4303756654262543},{"word":"do","start":194.845,"end":195.005,"confidence":0.9996661,"punctuated_word":"do","sentiment":"negative","sentiment_score":-0.42552468180656433},{"word":"with","start":195.005,"end":195.16501,"confidence":0.99985945,"punctuated_word":"with","sentiment":"negative","sentiment_score":-0.4015977084636688},{"word":"the","start":195.16501,"end":195.24501,"confidence":0.8621496,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.3647349178791046},{"word":"battery","start":195.24501,"end":195.725,"confidence":0.99739206,"punctuated_word":"battery","sentiment":"negative","sentiment_score":-0.3689378499984741},{"word":"and","start":195.725,"end":195.88501,"confidence":0.9409254,"punctuated_word":"and","sentiment":"negative","sentiment_score":-0.4052620232105255},{"word":"inverter","start":195.88501,"end":196.38501,"confidence":0.9446297,"punctuated_word":"inverter.","sentiment":"negative","sentiment_score":-0.3392784595489502},{"word":"and","start":196.68501,"end":196.845,"confidence":0.99696726,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.11327195167541504},{"word":"with","start":196.845,"end":197.085,"confidence":0.9966493,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.1299653947353363},{"word":"the","start":197.085,"end":197.24501,"confidence":0.9996314,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.07064718008041382},{"word":"light","start":197.24501,"end":197.485,"confidence":0.9933206,"punctuated_word":"light","sentiment":"neutral","sentiment_score":-0.04493488743901253},{"word":"that","start":197.485,"end":197.645,"confidence":0.9992563,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.05460133031010628},{"word":"you","start":197.645,"end":197.725,"confidence":0.99161875,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.03433957323431969},{"word":"were","start":197.725,"end":197.96501,"confidence":0.8934098,"punctuated_word":"were","sentiment":"neutral","sentiment_score":-0.03618578985333443},{"word":"talking","start":197.96501,"end":198.285,"confidence":0.91149914,"punctuated_word":"talking","sentiment":"neutral","sentiment_score":-0.02526925876736641},{"word":"about","start":198.285,"end":198.60501,"confidence":0.99964845,"punctuated_word":"about","sentiment":"neutral","sentiment_score":-0.05486452206969261},{"word":"before","start":198.60501,"end":199.085,"confidence":0.9949142,"punctuated_word":"before,","sentiment":"neutral","sentiment_score":-0.04358433932065964},{"word":"orange","start":199.085,"end":199.485,"confidence":0.99607277,"punctuated_word":"orange","sentiment":"neutral","sentiment_score":-0.05348833277821541},{"word":"light","start":199.485,"end":199.80501,"confidence":0.998431,"punctuated_word":"light","sentiment":"neutral","sentiment_score":-0.034998830407857895},{"word":"and","start":199.80501,"end":200.30501,"confidence":0.9157352,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.042010530829429626},{"word":"from","start":200.94,"end":201.18,"confidence":0.9853225,"punctuated_word":"from","sentiment":"neutral","sentiment_score":-0.06192668154835701},{"word":"green","start":201.18,"end":201.5,"confidence":0.9996487,"punctuated_word":"green","sentiment":"neutral","sentiment_score":-0.03926435112953186},{"word":"to","start":201.5,"end":201.66,"confidence":0.9992797,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.039559703320264816},{"word":"orange","start":201.66,"end":202.16,"confidence":0.82347286,"punctuated_word":"orange,","sentiment":"neutral","sentiment_score":-0.039479367434978485},{"word":"so","start":202.3,"end":202.54,"confidence":0.99515176,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.05600997805595398},{"word":"when","start":202.54,"end":202.7,"confidence":0.9995478,"punctuated_word":"when","sentiment":"neutral","sentiment_score":-0.09750038385391235},{"word":"the","start":202.7,"end":202.86,"confidence":0.9997384,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.04841175675392151},{"word":"sun","start":202.86,"end":203.09999,"confidence":0.9989374,"punctuated_word":"sun","sentiment":"neutral","sentiment_score":-0.04710178822278976},{"word":"goes","start":203.09999,"end":203.34,"confidence":0.99971646,"punctuated_word":"goes","sentiment":"neutral","sentiment_score":-0.10001564025878906},{"word":"down","start":203.34,"end":203.73999,"confidence":0.987007,"punctuated_word":"down,","sentiment":"neutral","sentiment_score":-0.05673740431666374},{"word":"what","start":203.73999,"end":203.9,"confidence":0.9995129,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.07140408456325531},{"word":"happens","start":203.9,"end":204.3,"confidence":0.9973495,"punctuated_word":"happens","sentiment":"neutral","sentiment_score":-0.07684332877397537},{"word":"basically","start":204.3,"end":204.8,"confidence":0.5416547,"punctuated_word":"basically,","sentiment":"neutral","sentiment_score":-0.09169317036867142},{"word":"inverter","start":204.94,"end":205.34,"confidence":0.92527807,"punctuated_word":"inverter","sentiment":"neutral","sentiment_score":-0.15767769515514374},{"word":"changes","start":205.34,"end":205.81999,"confidence":0.9980714,"punctuated_word":"changes","sentiment":"neutral","sentiment_score":-0.1457713395357132},{"word":"the","start":205.81999,"end":205.98,"confidence":0.99840754,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.10225686430931091},{"word":"modes","start":205.98,"end":206.48,"confidence":0.8624939,"punctuated_word":"modes.","sentiment":"neutral","sentiment_score":-0.09220530092716216},{"word":"and","start":206.78,"end":206.94,"confidence":0.9983335,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.05737895146012306},{"word":"when","start":206.94,"end":207.18,"confidence":0.9849126,"punctuated_word":"when","sentiment":"neutral","sentiment_score":-0.11067769676446916},{"word":"inverter","start":207.18,"end":207.58,"confidence":0.95783913,"punctuated_word":"inverter","sentiment":"neutral","sentiment_score":-0.10829063504934312},{"word":"changes","start":207.58,"end":207.98,"confidence":0.9976186,"punctuated_word":"changes","sentiment":"neutral","sentiment_score":-0.07789307832717896},{"word":"the","start":207.98,"end":208.14,"confidence":0.9978655,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.06262461841106415},{"word":"modes","start":208.14,"end":208.45999,"confidence":0.7810947,"punctuated_word":"modes,","sentiment":"neutral","sentiment_score":-0.06150487810373306},{"word":"so","start":208.45999,"end":208.62,"confidence":0.98643494,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.058651626110076904},{"word":"inverter","start":208.62,"end":209.09999,"confidence":0.9902546,"punctuated_word":"inverter","sentiment":"neutral","sentiment_score":-0.14598910510540009},{"word":"basically","start":209.09999,"end":209.58,"confidence":0.98766136,"punctuated_word":"basically","sentiment":"neutral","sentiment_score":-0.10423964262008668},{"word":"get","start":209.58,"end":209.73999,"confidence":0.96793526,"punctuated_word":"get","sentiment":"neutral","sentiment_score":-0.2188865691423416},{"word":"into","start":209.73999,"end":210.23999,"confidence":0.9991708,"punctuated_word":"into","sentiment":"neutral","sentiment_score":-0.21426457166671753},{"word":"the","start":210.86,"end":211.01999,"confidence":0.9932039,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.1634424477815628},{"word":"sleep","start":211.01999,"end":211.51999,"confidence":0.9987459,"punctuated_word":"sleep","sentiment":"neutral","sentiment_score":-0.2260393798351288},{"word":"process","start":211.58,"end":212.08,"confidence":0.9989477,"punctuated_word":"process","sentiment":"neutral","sentiment_score":-0.09829001128673552},{"word":"because","start":212.37999,"end":212.78,"confidence":0.9379571,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.06733937561511993},{"word":"there's","start":212.78,"end":213.09999,"confidence":0.9579374,"punctuated_word":"there's","sentiment":"neutral","sentiment_score":-0.1199127435684204},{"word":"no","start":213.09999,"end":213.34,"confidence":0.9975916,"punctuated_word":"no","sentiment":"neutral","sentiment_score":-0.13995879888534546},{"word":"sun","start":213.34,"end":213.58,"confidence":0.99030226,"punctuated_word":"sun","sentiment":"neutral","sentiment_score":-0.09962621331214903},{"word":"outside","start":213.58,"end":214.08,"confidence":0.9895222,"punctuated_word":"outside.","sentiment":"neutral","sentiment_score":-0.10922545939683914},{"word":"so","start":214.14,"end":214.605,"confidence":0.9940572,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.05649248510599136},{"word":"that","start":215.00499,"end":215.405,"confidence":0.8085519,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.05693599581718445},{"word":"part","start":215.405,"end":215.72499,"confidence":0.96734345,"punctuated_word":"part","sentiment":"neutral","sentiment_score":-0.15965217351913452},{"word":"is","start":215.72499,"end":216.205,"confidence":0.9993919,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.04196871817111969},{"word":"very","start":216.205,"end":216.525,"confidence":0.97243327,"punctuated_word":"very","sentiment":"neutral","sentiment_score":-0.03122049570083618},{"word":"normal","start":216.525,"end":217.025,"confidence":0.995412,"punctuated_word":"normal.","sentiment":"neutral","sentiment_score":0.02357430011034012},{"word":"it's","start":217.08499,"end":217.325,"confidence":0.99935853,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.039190832525491714},{"word":"like","start":217.325,"end":217.565,"confidence":0.51064056,"punctuated_word":"like","sentiment":"neutral","sentiment_score":0.09711585938930511},{"word":"from","start":217.565,"end":217.885,"confidence":0.9383986,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.04949527233839035},{"word":"green","start":217.885,"end":218.205,"confidence":0.94174725,"punctuated_word":"green","sentiment":"neutral","sentiment_score":0.0906643643975258},{"word":"to","start":218.205,"end":218.36499,"confidence":0.99894935,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.10187163203954697},{"word":"orange","start":218.36499,"end":218.86499,"confidence":0.8501819,"punctuated_word":"orange.","sentiment":"neutral","sentiment_score":0.09539011120796204},{"word":"it","start":219.00499,"end":219.165,"confidence":0.60102314,"punctuated_word":"It","sentiment":"neutral","sentiment_score":0.04973914474248886},{"word":"has","start":219.165,"end":219.325,"confidence":0.9855881,"punctuated_word":"has","sentiment":"neutral","sentiment_score":0.03456258028745651},{"word":"nothing","start":219.325,"end":219.64499,"confidence":0.9998791,"punctuated_word":"nothing","sentiment":"neutral","sentiment_score":-0.0578056201338768},{"word":"to","start":219.64499,"end":219.805,"confidence":0.9994524,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.0528881698846817},{"word":"do","start":219.805,"end":220.125,"confidence":0.9993741,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.13477042317390442},{"word":"with","start":220.125,"end":220.36499,"confidence":0.99956197,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.048431381583213806},{"word":"the","start":220.36499,"end":220.525,"confidence":0.5197751,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.04974280297756195},{"word":"with","start":220.605,"end":220.845,"confidence":0.9995109,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.034931883215904236},{"word":"any","start":220.845,"end":221.165,"confidence":0.9995528,"punctuated_word":"any","sentiment":"neutral","sentiment_score":-0.026728764176368713},{"word":"complications","start":221.165,"end":221.665,"confidence":0.9958582,"punctuated_word":"complications.","sentiment":"neutral","sentiment_score":-0.03343745693564415},{"word":"so","start":222.205,"end":222.44499,"confidence":0.99814546,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.03340177610516548},{"word":"now","start":222.44499,"end":222.765,"confidence":0.9981706,"punctuated_word":"now","sentiment":"neutral","sentiment_score":0.032097913324832916},{"word":"now","start":222.765,"end":223.08499,"confidence":0.97577685,"punctuated_word":"now","sentiment":"neutral","sentiment_score":0.03362433612346649},{"word":"what","start":223.08499,"end":223.325,"confidence":0.97392344,"punctuated_word":"what","sentiment":"neutral","sentiment_score":0.05179820954799652},{"word":"you","start":223.325,"end":223.405,"confidence":0.95113915,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.07261314988136292},{"word":"have","start":223.405,"end":223.565,"confidence":0.999255,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.06236407160758972},{"word":"done","start":223.565,"end":223.805,"confidence":0.7983993,"punctuated_word":"done,","sentiment":"neutral","sentiment_score":0.051180996000766754},{"word":"basically","start":223.805,"end":224.28499,"confidence":0.9967091,"punctuated_word":"basically,","sentiment":"neutral","sentiment_score":0.028521474450826645},{"word":"you","start":224.28499,"end":224.44499,"confidence":0.99865294,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.04640974849462509},{"word":"bypass","start":224.44499,"end":224.92499,"confidence":0.9049808,"punctuated_word":"bypass","sentiment":"neutral","sentiment_score":0.037246767431497574},{"word":"the","start":224.92499,"end":225.165,"confidence":0.79491806,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.003886584192514419},{"word":"battery","start":225.165,"end":225.665,"confidence":0.951857,"punctuated_word":"battery.","sentiment":"neutral","sentiment_score":-0.007566727697849274},{"word":"if","start":225.965,"end":226.205,"confidence":0.9990821,"punctuated_word":"If","sentiment":"neutral","sentiment_score":0.0021927282214164734},{"word":"the","start":226.205,"end":226.36499,"confidence":0.999778,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.00827900692820549},{"word":"problem","start":226.36499,"end":226.765,"confidence":0.999209,"punctuated_word":"problem","sentiment":"neutral","sentiment_score":-0.06889955699443817},{"word":"persists","start":226.765,"end":227.265,"confidence":0.99272174,"punctuated_word":"persists","sentiment":"neutral","sentiment_score":-0.04783505201339722},{"word":"and","start":227.70999,"end":227.87,"confidence":0.9959189,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.034350574016571045},{"word":"see","start":227.87,"end":228.19,"confidence":0.7939329,"punctuated_word":"see","sentiment":"neutral","sentiment_score":-0.023632682859897617},{"word":"if","start":228.19,"end":228.43,"confidence":0.9976628,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.031701941043138504},{"word":"the","start":228.43,"end":228.59,"confidence":0.9991171,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.03529587388038635},{"word":"challenge","start":228.59,"end":228.98999,"confidence":0.78821665,"punctuated_word":"challenge","sentiment":"neutral","sentiment_score":-0.0273880697786808},{"word":"is","start":228.98999,"end":229.06999,"confidence":0.9877846,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.009271640330553057},{"word":"for","start":229.06999,"end":229.56999,"confidence":0.27829498,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.007404081523418427},{"word":"i'll","start":229.79,"end":230.03,"confidence":0.9934761,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.0014063369017094374},{"word":"get","start":230.03,"end":230.19,"confidence":0.9993525,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.004078317433595657},{"word":"the","start":230.19,"end":230.34999,"confidence":0.9990159,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.0034709498286247253},{"word":"claims","start":230.34999,"end":230.75,"confidence":0.17383023,"punctuated_word":"claims","sentiment":"neutral","sentiment_score":-0.01983731240034103},{"word":"team","start":230.75,"end":231.06999,"confidence":0.45910808,"punctuated_word":"team","sentiment":"neutral","sentiment_score":-0.00884588435292244},{"word":"to","start":231.06999,"end":231.23,"confidence":0.99344844,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.01764971762895584},{"word":"look","start":231.23,"end":231.39,"confidence":0.9993598,"punctuated_word":"look","sentiment":"neutral","sentiment_score":-0.001181088387966156},{"word":"into","start":231.39,"end":231.70999,"confidence":0.99878305,"punctuated_word":"into","sentiment":"neutral","sentiment_score":0.007781725376844406},{"word":"it","start":231.70999,"end":231.87,"confidence":0.93678486,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.0029336363077163696},{"word":"tomorrow","start":231.87,"end":232.37,"confidence":0.93285155,"punctuated_word":"tomorrow.","sentiment":"neutral","sentiment_score":0.007585525512695312},{"word":"and","start":232.51,"end":233.01,"confidence":0.9083971,"punctuated_word":"And,","sentiment":"neutral","sentiment_score":0.01481405273079872},{"word":"basically","start":233.15,"end":233.65,"confidence":0.7053217,"punctuated_word":"basically,","sentiment":"neutral","sentiment_score":0.010384265333414078},{"word":"are","start":233.87,"end":234.11,"confidence":0.9973725,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.009041490033268929},{"word":"you","start":234.11,"end":234.19,"confidence":0.99973303,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.00953533500432968},{"word":"gonna","start":234.19,"end":234.51,"confidence":0.9835224,"punctuated_word":"gonna","sentiment":"neutral","sentiment_score":0.011447357945144176},{"word":"be","start":234.51,"end":234.59,"confidence":0.9985832,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.005909532308578491},{"word":"home","start":234.59,"end":234.83,"confidence":0.9996965,"punctuated_word":"home","sentiment":"neutral","sentiment_score":0.00938178040087223},{"word":"tomorrow","start":234.83,"end":235.15,"confidence":0.99901783,"punctuated_word":"tomorrow","sentiment":"neutral","sentiment_score":0.01206083968281746},{"word":"by","start":235.15,"end":235.31,"confidence":0.86824983,"punctuated_word":"by","sentiment":"neutral","sentiment_score":0.011159174144268036},{"word":"any","start":235.31,"end":235.55,"confidence":0.9996105,"punctuated_word":"any","sentiment":"neutral","sentiment_score":0.020583005622029305},{"word":"chance","start":235.55,"end":235.79,"confidence":0.7752781,"punctuated_word":"chance,","sentiment":"neutral","sentiment_score":0.01161256991326809},{"word":"or","start":235.79,"end":236.29,"confidence":0.99727577,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.002408776432275772},{"word":"you're","start":236.34999,"end":236.51,"confidence":0.8730589,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":0.012137863785028458},{"word":"gonna","start":236.51,"end":236.75,"confidence":0.9971306,"punctuated_word":"gonna","sentiment":"neutral","sentiment_score":0.013903994113206863},{"word":"be","start":236.75,"end":236.91,"confidence":0.9986889,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.009069880470633509},{"word":"away","start":236.91,"end":237.23,"confidence":0.5143459,"punctuated_word":"away?","sentiment":"neutral","sentiment_score":-0.00031241588294506073},{"word":"or","start":237.23,"end":237.73,"confidence":0.97677803,"punctuated_word":"Or","sentiment":"neutral","sentiment_score":0.006512211635708809},{"word":"you'll","start":238.11,"end":238.34999,"confidence":0.7799155,"punctuated_word":"you'll","sentiment":"neutral","sentiment_score":0.018049880862236023},{"word":"be","start":238.34999,"end":238.51,"confidence":0.99851817,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.011547114700078964},{"word":"home","start":238.51,"end":238.75,"confidence":0.8321798,"punctuated_word":"home.","sentiment":"neutral","sentiment_score":0.014764185063540936},{"word":"okay","start":238.75,"end":239.25,"confidence":0.9934709,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.036397479474544525},{"word":"yeah","start":239.435,"end":239.75499,"confidence":0.9229772,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.045328591018915176},{"word":"i'll","start":239.75499,"end":239.995,"confidence":0.7807946,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.0590398907661438},{"word":"i'll","start":239.995,"end":240.315,"confidence":0.9374332,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.05903678387403488},{"word":"get","start":240.315,"end":240.635,"confidence":0.99611545,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.051105380058288574},{"word":"someone","start":240.635,"end":241.11499,"confidence":0.99960047,"punctuated_word":"someone","sentiment":"neutral","sentiment_score":0.05045162886381149},{"word":"to","start":241.11499,"end":241.435,"confidence":0.9840916,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.06173999235033989},{"word":"basically","start":241.435,"end":241.915,"confidence":0.89071786,"punctuated_word":"basically","sentiment":"neutral","sentiment_score":0.0759814977645874},{"word":"look","start":241.915,"end":242.075,"confidence":0.9954762,"punctuated_word":"look","sentiment":"neutral","sentiment_score":0.06336372345685959},{"word":"into","start":242.075,"end":242.315,"confidence":0.9974261,"punctuated_word":"into","sentiment":"neutral","sentiment_score":0.08274435997009277},{"word":"your","start":242.315,"end":242.555,"confidence":0.9989355,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.06641126424074173},{"word":"system","start":242.555,"end":243.055,"confidence":0.7626468,"punctuated_word":"system,","sentiment":"neutral","sentiment_score":0.06504971534013748},{"word":"see","start":243.19499,"end":243.355,"confidence":0.99444526,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.08258641511201859},{"word":"what's","start":243.355,"end":243.67499,"confidence":0.7838431,"punctuated_word":"what's","sentiment":"neutral","sentiment_score":0.06312772631645203},{"word":"they'll","start":246.075,"end":246.47499,"confidence":0.77491224,"punctuated_word":"they'll","sentiment":"neutral","sentiment_score":0.07356135547161102},{"word":"prepare","start":246.47499,"end":246.875,"confidence":0.7526617,"punctuated_word":"prepare","sentiment":"neutral","sentiment_score":0.08315378427505493},{"word":"the","start":246.875,"end":246.955,"confidence":0.99262035,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.08822404593229294},{"word":"whole","start":246.955,"end":247.19499,"confidence":0.988766,"punctuated_word":"whole","sentiment":"neutral","sentiment_score":0.08371108770370483},{"word":"report","start":247.19499,"end":247.515,"confidence":0.99816364,"punctuated_word":"report","sentiment":"neutral","sentiment_score":0.08925454318523407},{"word":"and","start":247.515,"end":247.915,"confidence":0.94877625,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.09253092110157012},{"word":"figure","start":247.915,"end":248.315,"confidence":0.9920648,"punctuated_word":"figure","sentiment":"neutral","sentiment_score":0.10427109897136688},{"word":"it","start":248.315,"end":248.39499,"confidence":0.70321214,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.0936550572514534},{"word":"out","start":248.39499,"end":248.89499,"confidence":0.99763346,"punctuated_word":"out.","sentiment":"neutral","sentiment_score":0.08736251294612885},{"word":"yes","start":251.67499,"end":252.17499,"confidence":0.66548467,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.08360244333744049},{"word":"yeah","start":252.54,"end":252.7,"confidence":0.98094314,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.07454434037208557},{"word":"it","start":252.7,"end":252.93999,"confidence":0.31977656,"punctuated_word":"It","sentiment":"neutral","sentiment_score":0.07420603930950165},{"word":"doesn't","start":252.93999,"end":253.29999,"confidence":0.6668839,"punctuated_word":"doesn't","sentiment":"neutral","sentiment_score":0.03455822169780731},{"word":"even","start":253.29999,"end":253.65999,"confidence":0.5156039,"punctuated_word":"even","sentiment":"neutral","sentiment_score":0.03689097240567207},{"word":"say","start":253.65999,"end":253.98,"confidence":0.56051105,"punctuated_word":"say","sentiment":"neutral","sentiment_score":0.027135763317346573},{"word":"this","start":253.98,"end":254.29999,"confidence":0.45120955,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.03886689618229866},{"word":"is","start":254.29999,"end":254.37999,"confidence":0.92264956,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.02520942315459251},{"word":"this","start":254.37999,"end":254.7,"confidence":0.9553973,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.05622466653585434},{"word":"is","start":254.7,"end":254.86,"confidence":0.9947296,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.03143071010708809},{"word":"the","start":254.86,"end":255.18,"confidence":0.9822712,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.037689149379730225},{"word":"the","start":255.18,"end":255.42,"confidence":0.8641751,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.03875423222780228},{"word":"rule","start":255.42,"end":255.81999,"confidence":0.9867639,"punctuated_word":"rule","sentiment":"neutral","sentiment_score":0.05981947109103203},{"word":"or","start":255.81999,"end":256.06,"confidence":0.6587697,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.02069302275776863},{"word":"some","start":256.06,"end":256.56,"confidence":0.6101798,"punctuated_word":"some","sentiment":"neutral","sentiment_score":0.025610271841287613},{"word":"see","start":259.02,"end":259.25998,"confidence":0.7961621,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.033522382378578186},{"word":"any","start":259.25998,"end":259.5,"confidence":0.98402286,"punctuated_word":"any","sentiment":"neutral","sentiment_score":0.03329022228717804},{"word":"variations","start":259.5,"end":260.0,"confidence":0.9189371,"punctuated_word":"variations.","sentiment":"neutral","sentiment_score":0.023107919842004776},{"word":"if","start":260.06,"end":260.3,"confidence":0.9976584,"punctuated_word":"If","sentiment":"neutral","sentiment_score":0.04920186847448349},{"word":"you","start":260.3,"end":260.38,"confidence":0.9993773,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.04677648842334747},{"word":"see","start":260.38,"end":260.53998,"confidence":0.99898237,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.028139963746070865},{"word":"any","start":260.53998,"end":260.86,"confidence":0.9994591,"punctuated_word":"any","sentiment":"neutral","sentiment_score":0.033293142914772034},{"word":"challenges","start":260.86,"end":261.36,"confidence":0.99620533,"punctuated_word":"challenges,","sentiment":"neutral","sentiment_score":0.022175349295139313},{"word":"you","start":261.74,"end":261.9,"confidence":0.99959606,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.03856269270181656},{"word":"know","start":261.9,"end":262.06,"confidence":0.99536717,"punctuated_word":"know,","sentiment":"neutral","sentiment_score":0.047274161130189896},{"word":"you","start":262.06,"end":262.22,"confidence":0.99963605,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.05925944447517395},{"word":"can","start":262.22,"end":262.38,"confidence":0.9974336,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.052082862704992294},{"word":"just","start":262.38,"end":262.88,"confidence":0.99966717,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.04068060219287872},{"word":"come","start":262.94,"end":263.1,"confidence":0.9738714,"punctuated_word":"come","sentiment":"neutral","sentiment_score":0.05299974977970123},{"word":"and","start":263.1,"end":263.34,"confidence":0.9937038,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.035100191831588745},{"word":"flick","start":263.34,"end":263.58,"confidence":0.9122626,"punctuated_word":"flick","sentiment":"neutral","sentiment_score":0.04984348267316818},{"word":"the","start":263.58,"end":263.74,"confidence":0.9966246,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.038504358381032944},{"word":"switch","start":263.74,"end":264.24,"confidence":0.99981326,"punctuated_word":"switch","sentiment":"neutral","sentiment_score":0.023038463667035103},{"word":"up","start":264.94,"end":265.18,"confidence":0.9110254,"punctuated_word":"up","sentiment":"neutral","sentiment_score":0.030710577964782715},{"word":"and","start":265.18,"end":265.34,"confidence":0.9972621,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.029191698879003525},{"word":"down","start":265.34,"end":265.84,"confidence":0.78442466,"punctuated_word":"down.","sentiment":"neutral","sentiment_score":0.0361442007124424},{"word":"and","start":266.195,"end":266.695,"confidence":0.99927944,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.06364896148443222},{"word":"so","start":266.755,"end":266.995,"confidence":0.7715004,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.05962235853075981},{"word":"that","start":266.995,"end":267.155,"confidence":0.45536885,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.07345344871282578},{"word":"at","start":267.155,"end":267.395,"confidence":0.87202704,"punctuated_word":"at","sentiment":"neutral","sentiment_score":0.05388681963086128},{"word":"least","start":267.395,"end":267.715,"confidence":0.99950874,"punctuated_word":"least","sentiment":"neutral","sentiment_score":0.05888766422867775},{"word":"it","start":267.715,"end":267.955,"confidence":0.8939928,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.08023375272750854},{"word":"bypasses","start":267.955,"end":268.455,"confidence":0.9991634,"punctuated_word":"bypasses","sentiment":"neutral","sentiment_score":0.0499793142080307},{"word":"the","start":268.995,"end":269.495,"confidence":0.9109885,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.03568001836538315},{"word":"and","start":272.915,"end":272.995,"confidence":0.35212,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.03527971729636192},{"word":"will","start":272.995,"end":273.235,"confidence":0.5651655,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.04700547084212303},{"word":"have","start":273.235,"end":273.735,"confidence":0.9966719,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.045225851237773895},{"word":"electricity","start":273.795,"end":274.295,"confidence":0.99891126,"punctuated_word":"electricity","sentiment":"neutral","sentiment_score":0.02489703893661499},{"word":"from","start":274.835,"end":275.075,"confidence":0.99710685,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.02631589025259018},{"word":"the","start":275.075,"end":275.235,"confidence":0.9995975,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.022617878392338753},{"word":"grid","start":275.235,"end":275.735,"confidence":0.9962576,"punctuated_word":"grid.","sentiment":"neutral","sentiment_score":0.029791703447699547},{"word":"yeah","start":281.42,"end":281.58002,"confidence":0.94929796,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.036615319550037384},{"word":"yeah","start":281.58002,"end":281.82,"confidence":0.99854136,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.038637202233076096},{"word":"just","start":281.82,"end":282.06,"confidence":0.99012566,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":0.03061753883957863},{"word":"speak","start":282.06,"end":282.3,"confidence":0.9994832,"punctuated_word":"speak","sentiment":"neutral","sentiment_score":0.028412193059921265},{"word":"to","start":282.3,"end":282.38,"confidence":0.9991635,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.027841556817293167},{"word":"me","start":282.38,"end":282.62,"confidence":0.9997105,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.04139171168208122},{"word":"tomorrow","start":282.62,"end":283.12,"confidence":0.8854408,"punctuated_word":"tomorrow.","sentiment":"neutral","sentiment_score":0.04036926478147507},{"word":"well","start":283.58002,"end":283.82,"confidence":0.7797916,"punctuated_word":"Well,","sentiment":"neutral","sentiment_score":0.053976234048604965},{"word":"i'll","start":283.82,"end":283.98,"confidence":0.99869454,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.055787574499845505},{"word":"i'll","start":283.98,"end":284.22,"confidence":0.9487403,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.05579271167516709},{"word":"get","start":284.22,"end":284.38,"confidence":0.99820507,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.050549738109111786},{"word":"someone","start":284.38,"end":284.7,"confidence":0.9995752,"punctuated_word":"someone","sentiment":"neutral","sentiment_score":0.04621092230081558},{"word":"to","start":284.7,"end":284.78,"confidence":0.99970007,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.047656893730163574},{"word":"give","start":284.78,"end":285.02,"confidence":0.9999143,"punctuated_word":"give","sentiment":"neutral","sentiment_score":0.04898543655872345},{"word":"you","start":285.02,"end":285.1,"confidence":0.9987984,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.049149289727211},{"word":"a","start":285.1,"end":285.18,"confidence":0.99793315,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.04219774156808853},{"word":"call","start":285.18,"end":285.5,"confidence":0.9968395,"punctuated_word":"call","sentiment":"neutral","sentiment_score":0.036400750279426575},{"word":"tomorrow","start":285.5,"end":286.0,"confidence":0.9934623,"punctuated_word":"tomorrow.","sentiment":"neutral","sentiment_score":0.0414937287569046},{"word":"i'll","start":286.38,"end":286.7,"confidence":0.97733593,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.07077622413635254},{"word":"get","start":286.7,"end":286.94,"confidence":0.9975712,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.0717402994632721},{"word":"my","start":286.94,"end":287.26,"confidence":0.99342805,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.06040915846824646},{"word":"voice","start":287.26,"end":287.58002,"confidence":0.7357916,"punctuated_word":"voice","sentiment":"neutral","sentiment_score":0.05599880963563919},{"word":"to","start":287.58002,"end":287.82,"confidence":0.96687216,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.06710579991340637},{"word":"get","start":287.82,"end":287.98,"confidence":0.9957112,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.072018563747406},{"word":"on","start":287.98,"end":288.14,"confidence":0.5276419,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.07477323710918427},{"word":"to","start":288.14,"end":288.3,"confidence":0.98641044,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.09579287469387054},{"word":"it","start":288.3,"end":288.8,"confidence":0.99750984,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.0775180384516716},{"word":"and","start":288.86002,"end":289.36002,"confidence":0.92352605,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.04748225957155228},{"word":"get","start":289.5,"end":289.66,"confidence":0.8905997,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.1301984339952469},{"word":"things","start":289.66,"end":289.9,"confidence":0.9985228,"punctuated_word":"things","sentiment":"neutral","sentiment_score":0.12368360161781312},{"word":"sorted","start":289.9,"end":290.3,"confidence":0.86874753,"punctuated_word":"sorted","sentiment":"neutral","sentiment_score":0.12664391100406647},{"word":"as","start":290.3,"end":290.54,"confidence":0.99830073,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.1297300010919571},{"word":"fast","start":290.54,"end":290.78,"confidence":0.99391323,"punctuated_word":"fast","sentiment":"neutral","sentiment_score":0.15673241019248962},{"word":"as","start":290.78,"end":290.94,"confidence":0.9968616,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.07194371521472931},{"word":"possible","start":290.94,"end":291.44,"confidence":0.9706645,"punctuated_word":"possible.","sentiment":"neutral","sentiment_score":0.06706103682518005},{"word":"but","start":291.72498,"end":291.88498,"confidence":0.9101034,"punctuated_word":"But,","sentiment":"neutral","sentiment_score":0.03851642087101936},{"word":"yeah","start":291.88498,"end":292.125,"confidence":0.9846854,"punctuated_word":"yeah,","sentiment":"neutral","sentiment_score":0.03467842563986778},{"word":"just","start":292.125,"end":292.365,"confidence":0.99814,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.034747108817100525},{"word":"keep","start":292.365,"end":292.60498,"confidence":0.99971265,"punctuated_word":"keep","sentiment":"neutral","sentiment_score":0.0208304226398468},{"word":"an","start":292.60498,"end":292.845,"confidence":0.99963987,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.03345353528857231},{"word":"eye","start":292.845,"end":293.085,"confidence":0.99996805,"punctuated_word":"eye","sentiment":"neutral","sentiment_score":0.02407161146402359},{"word":"on","start":293.085,"end":293.245,"confidence":0.9991999,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.02672649919986725},{"word":"what's","start":293.245,"end":293.565,"confidence":0.93658376,"punctuated_word":"what's","sentiment":"neutral","sentiment_score":0.014203106984496117},{"word":"what","start":293.565,"end":293.805,"confidence":0.66322935,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.005202241241931915},{"word":"was","start":293.805,"end":293.965,"confidence":0.6019148,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.007671322673559189},{"word":"happening","start":293.965,"end":294.365,"confidence":0.9988549,"punctuated_word":"happening","sentiment":"neutral","sentiment_score":-0.0007841885089874268},{"word":"before","start":294.365,"end":294.865,"confidence":0.8768301,"punctuated_word":"before.","sentiment":"neutral","sentiment_score":0.007258988916873932},{"word":"is","start":294.925,"end":295.16498,"confidence":0.6909778,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":-0.010869456455111504},{"word":"this","start":295.16498,"end":295.405,"confidence":0.6119005,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.007775824517011643},{"word":"still","start":295.405,"end":295.645,"confidence":0.9983454,"punctuated_word":"still","sentiment":"neutral","sentiment_score":-0.02608523890376091},{"word":"happening","start":295.645,"end":296.145,"confidence":0.9996611,"punctuated_word":"happening","sentiment":"neutral","sentiment_score":-0.027230437844991684},{"word":"or","start":296.205,"end":296.44498,"confidence":0.9968528,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.03844428062438965},{"word":"not","start":296.44498,"end":296.60498,"confidence":0.9994394,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.05759779363870621},{"word":"happening","start":296.60498,"end":297.085,"confidence":0.9556104,"punctuated_word":"happening?","sentiment":"neutral","sentiment_score":-0.025547092780470848},{"word":"so","start":297.085,"end":297.245,"confidence":0.9985549,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.029729336500167847},{"word":"that","start":297.245,"end":297.485,"confidence":0.99957675,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.05656426027417183},{"word":"is","start":297.485,"end":297.645,"confidence":0.9997993,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.05146768316626549},{"word":"the","start":297.645,"end":297.72498,"confidence":0.9919871,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.05734662339091301},{"word":"most","start":297.72498,"end":297.965,"confidence":0.9998723,"punctuated_word":"most","sentiment":"neutral","sentiment_score":0.05606508627533913},{"word":"important","start":297.965,"end":298.44498,"confidence":0.99966943,"punctuated_word":"important","sentiment":"neutral","sentiment_score":0.041939351707696915},{"word":"part","start":298.44498,"end":298.94498,"confidence":0.9988561,"punctuated_word":"part.","sentiment":"neutral","sentiment_score":0.09317469596862792},{"word":"okay","start":301.32498,"end":301.82498,"confidence":0.91216844,"punctuated_word":"Okay?","sentiment":"neutral","sentiment_score":0.2071802169084549},{"word":"no","start":302.365,"end":302.525,"confidence":0.9106766,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.09794194251298904},{"word":"worries","start":302.525,"end":303.00293,"confidence":0.9781636,"punctuated_word":"worries.","sentiment":"neutral","sentiment_score":0.08556868135929108},{"word":"no","start":303.08292,"end":303.24292,"confidence":0.99856853,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.029023706912994385},{"word":"worries","start":303.24292,"end":303.48294,"confidence":0.99914384,"punctuated_word":"worries.","sentiment":"neutral","sentiment_score":0.0638301745057106},{"word":"no","start":303.48294,"end":303.64294,"confidence":0.9912986,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.010712791234254835},{"word":"anything","start":303.64294,"end":303.96292,"confidence":0.64253676,"punctuated_word":"anything","sentiment":"neutral","sentiment_score":0.00565214641392231},{"word":"else","start":303.96292,"end":304.20294,"confidence":0.9859489,"punctuated_word":"else.","sentiment":"neutral","sentiment_score":0.002138916403055191},{"word":"just","start":304.20294,"end":304.44293,"confidence":0.92325324,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":0.03938673064112663},{"word":"fine","start":304.44293,"end":304.76294,"confidence":0.90681964,"punctuated_word":"fine.","sentiment":"neutral","sentiment_score":0.06989546120166779},{"word":"have","start":304.76294,"end":304.92294,"confidence":0.97693664,"punctuated_word":"Have","sentiment":"neutral","sentiment_score":0.03246883675456047},{"word":"a","start":304.92294,"end":305.00293,"confidence":0.9994429,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.03295833617448807},{"word":"good","start":305.00293,"end":305.24292,"confidence":0.99566,"punctuated_word":"good","sentiment":"neutral","sentiment_score":0.17653590440750122},{"word":"one","start":305.24292,"end":305.72293,"confidence":0.98320544,"punctuated_word":"one.","sentiment":"neutral","sentiment_score":0.1548130363225937},{"word":"no","start":305.72293,"end":306.04294,"confidence":0.92144847,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":0.01541941612958908},{"word":"no","start":306.04294,"end":306.20294,"confidence":0.997792,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":0.02237629145383835},{"word":"all","start":306.20294,"end":306.44293,"confidence":0.9923254,"punctuated_word":"All","sentiment":"neutral","sentiment_score":0.06223864108324051},{"word":"good","start":306.44293,"end":306.68292,"confidence":0.9920131,"punctuated_word":"good.","sentiment":"neutral","sentiment_score":0.1870018094778061},{"word":"all","start":306.68292,"end":306.84293,"confidence":0.99838865,"punctuated_word":"All","sentiment":"neutral","sentiment_score":0.2936100661754608},{"word":"good","start":306.84293,"end":307.08292,"confidence":0.9946674,"punctuated_word":"good.","sentiment":"neutral","sentiment_score":0.27192169427871704},{"word":"all","start":307.08292,"end":307.24292,"confidence":0.99617434,"punctuated_word":"All","sentiment":"positive","sentiment_score":0.34505724906921387},{"word":"good","start":307.24292,"end":307.48294,"confidence":0.964672,"punctuated_word":"good,","sentiment":"positive","sentiment_score":0.39861345291137695},{"word":"mate","start":307.48294,"end":307.72293,"confidence":0.86596644,"punctuated_word":"mate.","sentiment":"positive","sentiment_score":0.35132020711898804},{"word":"all","start":307.72293,"end":307.88293,"confidence":0.9988319,"punctuated_word":"All","sentiment":"positive","sentiment_score":0.3767258822917938},{"word":"good","start":307.88293,"end":308.12292,"confidence":0.9998205,"punctuated_word":"good.","sentiment":"positive","sentiment_score":0.36570656299591064},{"word":"thank","start":308.12292,"end":308.28293,"confidence":0.9993507,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.48427483439445496},{"word":"you","start":308.28293,"end":308.3629,"confidence":0.99989796,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.46339985728263855},{"word":"so","start":308.3629,"end":308.60294,"confidence":0.99925286,"punctuated_word":"so","sentiment":"positive","sentiment_score":0.4316524565219879},{"word":"much","start":308.60294,"end":309.10294,"confidence":0.99949,"punctuated_word":"much.","sentiment":"positive","sentiment_score":0.3930710554122925},{"word":"just","start":309.80292,"end":310.04294,"confidence":0.6954157,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":0.25613537430763245},{"word":"fine","start":310.04294,"end":310.54294,"confidence":0.9920416,"punctuated_word":"fine.","sentiment":"neutral","sentiment_score":0.28396955132484436},{"word":"just","start":310.76294,"end":311.08292,"confidence":0.436661,"punctuated_word":"Just","sentiment":"positive","sentiment_score":0.4142390489578247},{"word":"just","start":311.24292,"end":311.48294,"confidence":0.42093465,"punctuated_word":"just","sentiment":"positive","sentiment_score":0.4784604907035827},{"word":"fine","start":311.48294,"end":311.64294,"confidence":0.82017106,"punctuated_word":"fine.","sentiment":"positive","sentiment_score":0.44002652168273926},{"word":"bye","start":311.64294,"end":312.14294,"confidence":0.8075537,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":-0.09338702261447906}],"paragraphs":{"transcript":"\nHi, Daniel. How are you? Can you hear me? Okay. So yeah.\n\nNo. I'm actually overseas. It was a family emergency. Never mind. No.\n\nNo. That's okay. That's okay. Right. That's, you know, life is as usual.\n\nSo I'm just trying to make things happen. So but if you go back to your switchboard, and there is a switch which says alternating energy, back to grid or alternating energy, which is battery. Just flick that switch to the grid. Yeah. Yeah.\n\nTake your time. Take your time. That's okay. Take your time. It says alternating switch.\n\nMain switch alternative. It says battery up up or down, whichever way it says battery. And on the other side, it says grid. Just click it to grid. Yeah.\n\nThen so when Jason would have told you in the switchboard, there's a switch. Yep. Yep. That's correct. That's correct.\n\nThat's the one. So, yeah, it just flick it to yeah. No. It's not off. It's basically flicking to the grid.\n\nYou're not turning it off or anything. You're just flicking to the grid. So what we are trying to do right now, we're trying to mitigate the risk, the what's been happening right now. Once we once we flick that switch to grid, basically, the whole system bypassed the battery in the inverter. So by by doing that, if the same thing that must be happening right now in your inside your home, if if it keeps going on, that means it has nothing to do with the battery and inverter.\n\nIf, basically, if, yeah, if it stops, that means that yeah. Yeah. Yeah. Yeah. That's correct.\n\nJust put it to, yeah, to grid. That's correct. To grid. That's correct. So now what what we have done, basically, we bypass the battery in the inverter, and now you're directly connected to the grid.\n\nIf the problem persists inside your home again, you see the lights flickering or whatever the problem that you were telling me, if it still persists, that has nothing to do with the battery and inverter. And with the light that you were talking about before, orange light and from green to orange, so when the sun goes down, what happens basically, inverter changes the modes. And when inverter changes the modes, so inverter basically get into the sleep process because there's no sun outside. So that part is very normal. It's like from green to orange.\n\nIt has nothing to do with the with any complications. So now now what you have done, basically, you bypass the battery. If the problem persists and see if the challenge is for I'll get the claims team to look into it tomorrow. And, basically, are you gonna be home tomorrow by any chance, or you're gonna be away? Or you'll be home.\n\nOkay. Yeah. I'll I'll get someone to basically look into your system, see what's they'll prepare the whole report and figure it out. Yes. Yeah.\n\nIt doesn't even say this is this is the the rule or some see any variations. If you see any challenges, you know, you can just come and flick the switch up and down. And so that at least it bypasses the and will have electricity from the grid. Yeah. Yeah.\n\nJust speak to me tomorrow. Well, I'll I'll get someone to give you a call tomorrow. I'll get my voice to get on to it and get things sorted as fast as possible. But, yeah, just keep an eye on what's what was happening before. Is this still happening or not happening?\n\nSo that is the most important part. Okay? No worries. No worries. No anything else.\n\nJust fine. Have a good one. No. No. All good.\n\nAll good. All good, mate. All good. Thank you so much. Just fine.\n\nJust just fine. Bye.","paragraphs":[{"sentences":[{"text":"Hi, Daniel.","start":2.56,"end":3.12,"sentiment":"neutral","sentiment_score":0.17186661809682846},{"text":"How are you?","start":3.12,"end":3.86,"sentiment":"neutral","sentiment_score":0.20312470694382986},{"text":"Can you hear me?","start":7.2,"end":8.1,"sentiment":"neutral","sentiment_score":0.12811171635985374},{"text":"Okay.","start":10.08,"end":10.58,"sentiment":"neutral","sentiment_score":0.1770176887512207},{"text":"So yeah.","start":10.8,"end":14.674999,"sentiment":"neutral","sentiment_score":0.1653958410024643}],"sentiment":"neutral","sentiment_score":0.1644469661017259,"num_words":12,"start":2.56,"end":14.674999},{"sentences":[{"text":"No.","start":14.674999,"end":15.174999,"sentiment":"neutral","sentiment_score":-0.18003346025943756},{"text":"I'm actually overseas.","start":15.474999,"end":16.615,"sentiment":"neutral","sentiment_score":-0.18389052152633667},{"text":"It was a family emergency.","start":16.675,"end":18.055,"sentiment":"neutral","sentiment_score":-0.19041273593902588},{"text":"Never mind.","start":18.595,"end":19.414999,"sentiment":"neutral","sentiment_score":-0.12095686420798302},{"text":"No.","start":19.875,"end":20.115,"sentiment":"neutral","sentiment_score":-0.10857602953910828}],"sentiment":"neutral","sentiment_score":-0.16952153854072094,"num_words":12,"start":14.674999,"end":20.115},{"sentences":[{"text":"No.","start":20.115,"end":20.275,"sentiment":"neutral","sentiment_score":-0.11056488007307053},{"text":"That's okay.","start":20.275,"end":20.755,"sentiment":"neutral","sentiment_score":-0.01333000510931015},{"text":"That's okay.","start":20.755,"end":21.235,"sentiment":"neutral","sentiment_score":0.13573890179395676},{"text":"Right.","start":21.235,"end":21.395,"sentiment":"neutral","sentiment_score":0.1059115082025528},{"text":"That's, you know, life is as usual.","start":21.395,"end":23.794998,"sentiment":"neutral","sentiment_score":0.15033584513834544}],"sentiment":"neutral","sentiment_score":0.09942425672824566,"num_words":13,"start":20.115,"end":23.794998},{"sentences":[{"text":"So I'm just trying to make things happen.","start":23.794998,"end":26.13,"sentiment":"neutral","sentiment_score":0.11528403405100107},{"text":"So but if you go back to your switchboard, and there is a switch which says alternating energy, back to grid or alternating energy, which is battery.","start":26.13,"end":39.829998,"sentiment":"neutral","sentiment_score":0.011170121289237781},{"text":"Just flick that switch to the grid.","start":40.355,"end":42.855,"sentiment":"neutral","sentiment_score":0.0179708581417799},{"text":"Yeah.","start":52.515,"end":52.675,"sentiment":"neutral","sentiment_score":0.06613436341285706},{"text":"Yeah.","start":52.675,"end":52.915,"sentiment":"neutral","sentiment_score":0.08522089570760727}],"sentiment":"neutral","sentiment_score":0.03411401848478073,"num_words":44,"start":23.794998,"end":52.915},{"sentences":[{"text":"Take your time.","start":52.915,"end":53.395,"sentiment":"neutral","sentiment_score":0.09188752869764964},{"text":"Take your time.","start":53.395,"end":53.875,"sentiment":"neutral","sentiment_score":0.10470761855443318},{"text":"That's okay.","start":53.875,"end":54.275,"sentiment":"neutral","sentiment_score":0.16985603421926498},{"text":"Take your time.","start":54.275,"end":55.175,"sentiment":"neutral","sentiment_score":0.1166007270415624},{"text":"It says alternating switch.","start":76.115005,"end":78.295,"sentiment":"neutral","sentiment_score":0.001564002363011241}],"sentiment":"neutral","sentiment_score":0.08570371338476737,"num_words":15,"start":52.915,"end":78.295},{"sentences":[{"text":"Main switch alternative.","start":85.439995,"end":86.5,"sentiment":"neutral","sentiment_score":0.016897848496834438},{"text":"It says battery up up or down, whichever way it says battery.","start":86.64,"end":90.42,"sentiment":"neutral","sentiment_score":0.006209907975668709},{"text":"And on the other side, it says grid.","start":90.72,"end":92.82,"sentiment":"neutral","sentiment_score":0.006283020949922502},{"text":"Just click it to grid.","start":92.88,"end":94.82,"sentiment":"neutral","sentiment_score":0.008004281297326088},{"text":"Yeah.","start":101.814995,"end":101.975,"sentiment":"neutral","sentiment_score":0.012823550961911678}],"sentiment":"neutral","sentiment_score":0.007873157456774136,"num_words":29,"start":85.439995,"end":101.975},{"sentences":[{"text":"Then so when Jason would have told you in the switchboard, there's a switch.","start":101.975,"end":106.395,"sentiment":"neutral","sentiment_score":0.006447537901944348},{"text":"Yep.","start":113.44,"end":113.94,"sentiment":"neutral","sentiment_score":0.02182578109204769},{"text":"Yep.","start":117.52,"end":118.0,"sentiment":"neutral","sentiment_score":0.05099376291036606},{"text":"That's correct.","start":118.0,"end":118.72,"sentiment":"neutral","sentiment_score":0.09607850015163422},{"text":"That's correct.","start":118.72,"end":119.36,"sentiment":"neutral","sentiment_score":0.11098725348711014}],"sentiment":"neutral","sentiment_score":0.028860829095356165,"num_words":20,"start":101.975,"end":119.36},{"sentences":[{"text":"That's the one.","start":119.36,"end":120.18,"sentiment":"neutral","sentiment_score":0.07629503806432088},{"text":"So, yeah, it just flick it to yeah.","start":120.799995,"end":124.4,"sentiment":"neutral","sentiment_score":0.004055534373037517},{"text":"No.","start":124.4,"end":124.64,"sentiment":"neutral","sentiment_score":-0.08488010615110397},{"text":"It's not off.","start":124.64,"end":125.28,"sentiment":"neutral","sentiment_score":-0.08594672878583272},{"text":"It's basically flicking to the grid.","start":125.28,"end":127.04,"sentiment":"neutral","sentiment_score":-0.032506474293768406}],"sentiment":"neutral","sentiment_score":-0.013163321385426181,"num_words":21,"start":119.36,"end":127.04},{"sentences":[{"text":"You're not turning it off or anything.","start":127.04,"end":128.805,"sentiment":"neutral","sentiment_score":-0.15274074407560484},{"text":"You're just flicking to the grid.","start":129.045,"end":130.245,"sentiment":"neutral","sentiment_score":-0.045331129183371864},{"text":"So what we are trying to do right now, we're trying to mitigate the risk, the what's been happening right now.","start":130.245,"end":136.185,"sentiment":"neutral","sentiment_score":-0.03479538786978949},{"text":"Once we once we flick that switch to grid, basically, the whole system bypassed the battery in the inverter.","start":136.325,"end":143.78499,"sentiment":"neutral","sentiment_score":0.019264890665286465},{"text":"So by by doing that, if the same thing that must be happening right now in your inside your home, if if it keeps going on, that means it has nothing to do with the battery and inverter.","start":144.29001,"end":154.55,"sentiment":"neutral","sentiment_score":-0.15504139448565088}],"sentiment":"neutral","sentiment_score":-0.08348807908471796,"num_words":91,"start":127.04,"end":154.55},{"sentences":[{"text":"If, basically, if, yeah, if it stops, that means that yeah.","start":154.93001,"end":159.36499,"sentiment":"neutral","sentiment_score":-0.08651440878483382},{"text":"Yeah.","start":165.34499,"end":165.42499,"sentiment":"neutral","sentiment_score":0.016533248126506805},{"text":"Yeah.","start":165.42499,"end":165.92499,"sentiment":"neutral","sentiment_score":0.014628276228904724},{"text":"Yeah.","start":166.78499,"end":166.94499,"sentiment":"neutral","sentiment_score":0.013594493269920347},{"text":"That's correct.","start":166.94499,"end":167.58499,"sentiment":"neutral","sentiment_score":0.02385137602686882}],"sentiment":"neutral","sentiment_score":-0.05369998293463141,"num_words":16,"start":154.93001,"end":167.58499},{"sentences":[{"text":"Just put it to, yeah, to grid.","start":167.58499,"end":169.765,"sentiment":"neutral","sentiment_score":0.022901623908962523},{"text":"That's correct.","start":174.88,"end":175.62001,"sentiment":"neutral","sentiment_score":0.1297113299369812},{"text":"To grid.","start":175.76001,"end":176.24,"sentiment":"neutral","sentiment_score":0.07140255346894264},{"text":"That's correct.","start":176.24,"end":176.98001,"sentiment":"neutral","sentiment_score":0.17670220881700516},{"text":"So now what what we have done, basically, we bypass the battery in the inverter, and now you're directly connected to the grid.","start":177.04001,"end":185.085,"sentiment":"neutral","sentiment_score":0.07432350419137788}],"sentiment":"neutral","sentiment_score":0.07292733745028575,"num_words":36,"start":167.58499,"end":185.085},{"sentences":[{"text":"If the problem persists inside your home again, you see the lights flickering or whatever the problem that you were telling me, if it still persists, that has nothing to do with the battery and inverter.","start":185.32501,"end":196.38501,"sentiment":"neutral","sentiment_score":-0.3141573200830155},{"text":"And with the light that you were talking about before, orange light and from green to orange, so when the sun goes down, what happens basically, inverter changes the modes.","start":196.68501,"end":206.48,"sentiment":"neutral","sentiment_score":-0.06873402533431848},{"text":"And when inverter changes the modes, so inverter basically get into the sleep process because there's no sun outside.","start":206.78,"end":214.08,"sentiment":"neutral","sentiment_score":-0.11811767381272818},{"text":"So that part is very normal.","start":214.14,"end":217.025,"sentiment":"neutral","sentiment_score":-0.05378259470065435},{"text":"It's like from green to orange.","start":217.08499,"end":218.86499,"sentiment":"neutral","sentiment_score":0.07895467864970367}],"sentiment":"neutral","sentiment_score":-0.1594318307398521,"num_words":97,"start":185.32501,"end":218.86499},{"sentences":[{"text":"It has nothing to do with the with any complications.","start":219.00499,"end":221.665,"sentiment":"neutral","sentiment_score":-0.02549491710960865},{"text":"So now now what you have done, basically, you bypass the battery.","start":222.205,"end":225.665,"sentiment":"neutral","sentiment_score":0.03713152495523294},{"text":"If the problem persists and see if the challenge is for I'll get the claims team to look into it tomorrow.","start":225.965,"end":232.37,"sentiment":"neutral","sentiment_score":-0.01351265366455274},{"text":"And, basically, are you gonna be home tomorrow by any chance, or you're gonna be away?","start":232.51,"end":237.23,"sentiment":"neutral","sentiment_score":0.010196093877311796},{"text":"Or you'll be home.","start":237.23,"end":238.75,"sentiment":"neutral","sentiment_score":0.012718348065391183}],"sentiment":"neutral","sentiment_score":0.0019186396144389632,"num_words":63,"start":219.00499,"end":238.75},{"sentences":[{"text":"Okay.","start":238.75,"end":239.25,"sentiment":"neutral","sentiment_score":0.036397479474544525},{"text":"Yeah.","start":239.435,"end":239.75499,"sentiment":"neutral","sentiment_score":0.045328591018915176},{"text":"I'll I'll get someone to basically look into your system, see what's they'll prepare the whole report and figure it out.","start":239.75499,"end":248.89499,"sentiment":"neutral","sentiment_score":0.07506489452152025},{"text":"Yes.","start":251.67499,"end":252.17499,"sentiment":"neutral","sentiment_score":0.08360244333744049},{"text":"Yeah.","start":252.54,"end":252.7,"sentiment":"neutral","sentiment_score":0.07454434037208557}],"sentiment":"neutral","sentiment_score":0.07264942556619644,"num_words":25,"start":238.75,"end":252.7},{"sentences":[{"text":"It doesn't even say this is this is the the rule or some see any variations.","start":252.7,"end":260.0,"sentiment":"neutral","sentiment_score":0.037313085282221437},{"text":"If you see any challenges, you know, you can just come and flick the switch up and down.","start":260.06,"end":265.84,"sentiment":"neutral","sentiment_score":0.03960996110820108},{"text":"And so that at least it bypasses the and will have electricity from the grid.","start":266.195,"end":275.735,"sentiment":"neutral","sentiment_score":0.04710172588626544},{"text":"Yeah.","start":281.42,"end":281.58002,"sentiment":"neutral","sentiment_score":0.036615319550037384},{"text":"Yeah.","start":281.58002,"end":281.82,"sentiment":"neutral","sentiment_score":0.038637202233076096}],"sentiment":"neutral","sentiment_score":0.04101504067725995,"num_words":51,"start":252.7,"end":281.82},{"sentences":[{"text":"Just speak to me tomorrow.","start":281.82,"end":283.12,"sentiment":"neutral","sentiment_score":0.03372645303606987},{"text":"Well, I'll I'll get someone to give you a call tomorrow.","start":283.58002,"end":286.0,"sentiment":"neutral","sentiment_score":0.04801827465946024},{"text":"I'll get my voice to get on to it and get things sorted as fast as possible.","start":286.38,"end":291.44,"sentiment":"neutral","sentiment_score":0.08821225736071081},{"text":"But, yeah, just keep an eye on what's what was happening before.","start":291.72498,"end":294.865,"sentiment":"neutral","sentiment_score":0.01840236394976576},{"text":"Is this still happening or not happening?","start":294.925,"end":297.085,"sentiment":"neutral","sentiment_score":-0.027650017823491777}],"sentiment":"neutral","sentiment_score":0.0427638443115239,"num_words":52,"start":281.82,"end":297.085},{"sentences":[{"text":"So that is the most important part.","start":297.085,"end":298.94498,"sentiment":"neutral","sentiment_score":0.05518386246902602},{"text":"Okay?","start":301.32498,"end":301.82498,"sentiment":"neutral","sentiment_score":0.2071802169084549},{"text":"No worries.","start":302.365,"end":303.00293,"sentiment":"neutral","sentiment_score":0.09175531193614006},{"text":"No worries.","start":303.08292,"end":303.48294,"sentiment":"neutral","sentiment_score":0.04642694070935249},{"text":"No anything else.","start":303.48294,"end":304.20294,"sentiment":"neutral","sentiment_score":0.006167951350410779}],"sentiment":"neutral","sentiment_score":0.0592223742355903,"num_words":15,"start":297.085,"end":304.20294},{"sentences":[{"text":"Just fine.","start":304.20294,"end":304.76294,"sentiment":"neutral","sentiment_score":0.05464109592139721},{"text":"Have a good one.","start":304.76294,"end":305.72293,"sentiment":"neutral","sentiment_score":0.09919402841478586},{"text":"No.","start":305.72293,"end":306.04294,"sentiment":"neutral","sentiment_score":0.01541941612958908},{"text":"No.","start":306.04294,"end":306.20294,"sentiment":"neutral","sentiment_score":0.02237629145383835},{"text":"All good.","start":306.20294,"end":306.68292,"sentiment":"neutral","sentiment_score":0.1246202252805233}],"sentiment":"neutral","sentiment_score":0.07930944636464118,"num_words":10,"start":304.20294,"end":306.68292},{"sentences":[{"text":"All good.","start":306.68292,"end":307.08292,"sentiment":"neutral","sentiment_score":0.28276588022708893},{"text":"All good, mate.","start":307.08292,"end":307.72293,"sentiment":"positive","sentiment_score":0.3649969696998596},{"text":"All good.","start":307.72293,"end":308.12292,"sentiment":"positive","sentiment_score":0.37121622264385223},{"text":"Thank you so much.","start":308.12292,"end":309.10294,"sentiment":"positive","sentiment_score":0.4430995509028435},{"text":"Just fine.","start":309.80292,"end":310.54294,"sentiment":"neutral","sentiment_score":0.2700524628162384}],"sentiment":"positive","sentiment_score":0.3627275572373317,"num_words":13,"start":306.68292,"end":310.54294},{"sentences":[{"text":"Just just fine.","start":310.76294,"end":311.64294,"sentiment":"positive","sentiment_score":0.4442420204480489},{"text":"Bye.","start":311.64294,"end":312.14294,"sentiment":"neutral","sentiment_score":-0.09338702261447906}],"sentiment":"neutral","sentiment_score":0.3098347596824169,"num_words":4,"start":310.76294,"end":312.14294}]}}]},{"alternatives":[{"transcript":"Yeah. Good. Thanks. Thanks. Good. Yep. Yep. It's a little bit better than before. Oh, shit. Sorry, mate. Yeah. Hey, Bill. Can you just grab Bill, can you bring your Torch at them? Alright. Just sorry, babe. Give me a sec. I'll just schedule. Okay. So what what is what am I looking for? Oh oh. Alternative. Okay. So we're we're looking at Yep. So can I just tell you something? The the switch is the main switch for inverter, two and k inverter. There's a main switch, and then it's got alternative on it. That's the one. If I turn that off yeah. Yeah. Yeah. Oh, I see. He's got so isn't it? So I can see he's got up alternative supply down grid supply. So change of a switch. Yeah? So if I push that okay. So I've just put it to power to grid. Right. Yep. Yep. Yep. Yeah. Yeah. Yeah. I'll I'll be home. Yeah. Yeah. I'll be home tomorrow. Yeah. Okay, babe. Thank you. So I'll just leave it on group now. Yeah? Alright. Okay. Yeah. Okay. So I'll just leave it down for tonight, and then I'll speak to someone tomorrow. Yeah? Okay. Alright. Yeah. Okay. Yeah. Okay. Alright. Great. Thanks, Bev. Thank you, mate. Sorry for having to call you overseas. Alright, mate. Bye bye. Alright. Thank you, Bev. Bye, mate.","confidence":0.9573797,"words":[{"word":"yeah","start":4.72,"end":4.96,"confidence":0.7990128,"punctuated_word":"Yeah.","sentiment":"positive","sentiment_score":0.36366814374923706},{"word":"good","start":4.96,"end":5.2,"confidence":0.943281,"punctuated_word":"Good.","sentiment":"positive","sentiment_score":0.6318338513374329},{"word":"thanks","start":5.2,"end":5.44,"confidence":0.9415875,"punctuated_word":"Thanks.","sentiment":"positive","sentiment_score":0.6574052572250366},{"word":"thanks","start":5.44,"end":5.68,"confidence":0.77934253,"punctuated_word":"Thanks.","sentiment":"positive","sentiment_score":0.6074345111846924},{"word":"good","start":5.68,"end":6.18,"confidence":0.98786235,"punctuated_word":"Good.","sentiment":"positive","sentiment_score":0.41272008419036865},{"word":"yep","start":8.48,"end":8.8,"confidence":0.870877,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.06224677711725235},{"word":"yep","start":8.8,"end":9.3,"confidence":0.9880092,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.07943934202194214},{"word":"it's","start":10.719999,"end":10.88,"confidence":0.98773134,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.28016918897628784},{"word":"a","start":10.88,"end":11.04,"confidence":0.95150703,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.3444029688835144},{"word":"little","start":11.04,"end":11.28,"confidence":0.99759644,"punctuated_word":"little","sentiment":"neutral","sentiment_score":0.16320312023162842},{"word":"bit","start":11.28,"end":11.44,"confidence":0.98877877,"punctuated_word":"bit","sentiment":"neutral","sentiment_score":0.21089962124824524},{"word":"better","start":11.44,"end":11.599999,"confidence":0.9732074,"punctuated_word":"better","sentiment":"positive","sentiment_score":0.34379881620407104},{"word":"than","start":11.599999,"end":11.759999,"confidence":0.97844017,"punctuated_word":"than","sentiment":"positive","sentiment_score":0.37553131580352783},{"word":"before","start":11.759999,"end":12.259999,"confidence":0.9808153,"punctuated_word":"before.","sentiment":"neutral","sentiment_score":0.3246147930622101},{"word":"oh","start":18.275,"end":18.515,"confidence":0.97287744,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.2514778971672058},{"word":"shit","start":18.515,"end":18.835,"confidence":0.9573797,"punctuated_word":"shit.","sentiment":"neutral","sentiment_score":-0.26477038860321045},{"word":"sorry","start":18.835,"end":19.155,"confidence":0.9943749,"punctuated_word":"Sorry,","sentiment":"neutral","sentiment_score":-0.1457139551639557},{"word":"mate","start":19.155,"end":19.655,"confidence":0.9977087,"punctuated_word":"mate.","sentiment":"neutral","sentiment_score":-0.04345738887786865},{"word":"yeah","start":30.82,"end":31.32,"confidence":0.7213161,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.01761302351951599},{"word":"hey","start":43.144997,"end":43.464996,"confidence":0.75968033,"punctuated_word":"Hey,","sentiment":"neutral","sentiment_score":0.04967739433050155},{"word":"bill","start":43.464996,"end":43.704998,"confidence":0.5789288,"punctuated_word":"Bill.","sentiment":"neutral","sentiment_score":0.06201073154807091},{"word":"can","start":43.704998,"end":43.864998,"confidence":0.9752855,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":0.03859322518110275},{"word":"you","start":43.864998,"end":44.024998,"confidence":0.99440235,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.03845422342419624},{"word":"just","start":44.024998,"end":44.184998,"confidence":0.8811816,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.0520227886736393},{"word":"grab","start":44.184998,"end":44.425,"confidence":0.47474897,"punctuated_word":"grab","sentiment":"neutral","sentiment_score":0.05698035657405853},{"word":"bill","start":44.504997,"end":44.664997,"confidence":0.9605424,"punctuated_word":"Bill,","sentiment":"neutral","sentiment_score":0.07468387484550476},{"word":"can","start":44.664997,"end":44.824997,"confidence":0.9695189,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.05313911288976669},{"word":"you","start":44.824997,"end":44.984997,"confidence":0.9905128,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.04790127277374267},{"word":"bring","start":44.984997,"end":45.144997,"confidence":0.9934283,"punctuated_word":"bring","sentiment":"neutral","sentiment_score":0.06294410675764084},{"word":"your","start":45.144997,"end":45.225,"confidence":0.49961573,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.05166570097208023},{"word":"torch","start":45.225,"end":45.545,"confidence":0.38063195,"punctuated_word":"Torch","sentiment":"neutral","sentiment_score":0.032697562128305435},{"word":"at","start":45.545,"end":45.785,"confidence":0.34972847,"punctuated_word":"at","sentiment":"neutral","sentiment_score":0.030438093468546867},{"word":"them","start":45.785,"end":46.285,"confidence":0.6563454,"punctuated_word":"them?","sentiment":"neutral","sentiment_score":0.0379987508058548},{"word":"alright","start":47.545,"end":48.024998,"confidence":0.9753603,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.03334701806306839},{"word":"just","start":48.024998,"end":48.184998,"confidence":0.6833465,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":-0.024883482605218887},{"word":"sorry","start":50.504997,"end":50.824997,"confidence":0.92290616,"punctuated_word":"sorry,","sentiment":"neutral","sentiment_score":-0.021915514022111893},{"word":"babe","start":50.824997,"end":51.065,"confidence":0.9122591,"punctuated_word":"babe.","sentiment":"neutral","sentiment_score":-0.031780797988176346},{"word":"give","start":51.065,"end":51.305,"confidence":0.5951531,"punctuated_word":"Give","sentiment":"neutral","sentiment_score":-0.03255929425358772},{"word":"me","start":51.305,"end":51.385,"confidence":0.99964607,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.005486905574798584},{"word":"a","start":51.385,"end":51.464996,"confidence":0.9932133,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.008471166715025902},{"word":"sec","start":51.464996,"end":51.704998,"confidence":0.89048874,"punctuated_word":"sec.","sentiment":"neutral","sentiment_score":0.007237475365400314},{"word":"i'll","start":51.704998,"end":51.784996,"confidence":0.7523917,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.02868926152586937},{"word":"just","start":51.784996,"end":52.024998,"confidence":0.98242664,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.027464114129543304},{"word":"schedule","start":52.024998,"end":52.524998,"confidence":0.5885155,"punctuated_word":"schedule.","sentiment":"neutral","sentiment_score":0.022185740992426872},{"word":"okay","start":72.91499,"end":73.235,"confidence":0.7926663,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.03410126268863678},{"word":"so","start":73.235,"end":73.475,"confidence":0.99161834,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.01046181097626686},{"word":"what","start":73.475,"end":73.715,"confidence":0.99287885,"punctuated_word":"what","sentiment":"neutral","sentiment_score":0.0029457006603479385},{"word":"what","start":73.715,"end":73.875,"confidence":0.9132427,"punctuated_word":"what","sentiment":"neutral","sentiment_score":0.0043765828013420105},{"word":"is","start":73.875,"end":73.955,"confidence":0.78172135,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.0032481905072927475},{"word":"what","start":74.034996,"end":74.195,"confidence":0.9686706,"punctuated_word":"what","sentiment":"neutral","sentiment_score":0.005714869126677513},{"word":"am","start":74.195,"end":74.354996,"confidence":0.948806,"punctuated_word":"am","sentiment":"neutral","sentiment_score":0.0030239280313253403},{"word":"i","start":74.354996,"end":74.435,"confidence":0.9969881,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.004712291061878204},{"word":"looking","start":74.435,"end":74.674995,"confidence":0.9992478,"punctuated_word":"looking","sentiment":"neutral","sentiment_score":0.00004961155354976654},{"word":"for","start":74.674995,"end":75.174995,"confidence":0.99680537,"punctuated_word":"for?","sentiment":"neutral","sentiment_score":0.0035053659230470657},{"word":"oh","start":80.104996,"end":80.354996,"confidence":0.43382695,"punctuated_word":"Oh","sentiment":"neutral","sentiment_score":0.012103598564863203},{"word":"oh","start":80.354996,"end":80.674995,"confidence":0.5348025,"punctuated_word":"oh.","sentiment":"neutral","sentiment_score":0.01821121573448181},{"word":"alternative","start":80.674995,"end":81.174995,"confidence":0.6153735,"punctuated_word":"Alternative.","sentiment":"neutral","sentiment_score":0.013669794425368307},{"word":"okay","start":97.494995,"end":97.994995,"confidence":0.9758223,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.01393686793744564},{"word":"so","start":98.134995,"end":98.454994,"confidence":0.96279573,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.007239330559968948},{"word":"we're","start":98.454994,"end":98.954994,"confidence":0.9580854,"punctuated_word":"we're","sentiment":"neutral","sentiment_score":0.007809912320226431},{"word":"we're","start":99.015,"end":99.095,"confidence":0.7382824,"punctuated_word":"we're","sentiment":"neutral","sentiment_score":0.00782020017504692},{"word":"looking","start":99.095,"end":99.494995,"confidence":0.9703653,"punctuated_word":"looking","sentiment":"neutral","sentiment_score":0.004810648038983345},{"word":"at","start":99.494995,"end":99.735,"confidence":0.98486197,"punctuated_word":"at","sentiment":"neutral","sentiment_score":0.005442051216959953},{"word":"yep","start":107.380005,"end":107.86,"confidence":0.73665196,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.025568116456270214},{"word":"so","start":107.86,"end":108.18,"confidence":0.9706284,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.010798294097185137},{"word":"can","start":108.18,"end":108.340004,"confidence":0.9341373,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.014744499698281288},{"word":"i","start":108.340004,"end":108.420006,"confidence":0.99784994,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.013457879424095154},{"word":"just","start":108.420006,"end":108.66,"confidence":0.99795,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.013162553310394289},{"word":"tell","start":108.66,"end":108.82,"confidence":0.9869609,"punctuated_word":"tell","sentiment":"neutral","sentiment_score":0.01426502875983715},{"word":"you","start":108.82,"end":108.9,"confidence":0.9981304,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.00815761461853981},{"word":"something","start":108.9,"end":109.3,"confidence":0.89747435,"punctuated_word":"something?","sentiment":"neutral","sentiment_score":0.008602762594819069},{"word":"the","start":109.3,"end":109.54,"confidence":0.515752,"punctuated_word":"The","sentiment":"neutral","sentiment_score":0.00530395470559597},{"word":"the","start":109.54,"end":109.700005,"confidence":0.867759,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.00993699487298727},{"word":"switch","start":109.700005,"end":109.94,"confidence":0.82089937,"punctuated_word":"switch","sentiment":"neutral","sentiment_score":0.012412228621542454},{"word":"is","start":109.94,"end":110.100006,"confidence":0.62823623,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.00678119994699955},{"word":"the","start":110.100006,"end":110.26,"confidence":0.7922527,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.0074986787512898445},{"word":"main","start":110.26,"end":110.5,"confidence":0.9977664,"punctuated_word":"main","sentiment":"neutral","sentiment_score":0.01588444598019123},{"word":"switch","start":110.5,"end":110.82,"confidence":0.99948883,"punctuated_word":"switch","sentiment":"neutral","sentiment_score":0.010227160528302193},{"word":"for","start":110.82,"end":111.060005,"confidence":0.834558,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.00818062573671341},{"word":"inverter","start":111.060005,"end":111.54,"confidence":0.81280535,"punctuated_word":"inverter,","sentiment":"neutral","sentiment_score":0.015620012767612934},{"word":"two","start":111.54,"end":111.78001,"confidence":0.4948778,"punctuated_word":"two","sentiment":"neutral","sentiment_score":0.021411990746855736},{"word":"and","start":111.78001,"end":111.86,"confidence":0.7378643,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.012501398101449013},{"word":"k","start":111.86,"end":112.020004,"confidence":0.8400739,"punctuated_word":"k","sentiment":"neutral","sentiment_score":0.015545292757451534},{"word":"inverter","start":112.020004,"end":112.520004,"confidence":0.9188979,"punctuated_word":"inverter.","sentiment":"neutral","sentiment_score":0.01526281051337719},{"word":"there's","start":113.380005,"end":113.62,"confidence":0.88535964,"punctuated_word":"There's","sentiment":"neutral","sentiment_score":0.012526659294962885},{"word":"a","start":113.62,"end":113.86,"confidence":0.969428,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.010593011043965816},{"word":"main","start":113.86,"end":114.26,"confidence":0.9933695,"punctuated_word":"main","sentiment":"neutral","sentiment_score":0.01882566325366497},{"word":"switch","start":114.26,"end":114.76,"confidence":0.8099264,"punctuated_word":"switch,","sentiment":"neutral","sentiment_score":0.014924773946404455},{"word":"and","start":114.82,"end":115.060005,"confidence":0.9981343,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.012175098061561584},{"word":"then","start":115.060005,"end":115.22,"confidence":0.4651611,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.011113285087049007},{"word":"it's","start":115.22,"end":115.3,"confidence":0.99288857,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.01472314726561308},{"word":"got","start":115.3,"end":115.62,"confidence":0.9581556,"punctuated_word":"got","sentiment":"neutral","sentiment_score":0.026347940787672997},{"word":"alternative","start":115.62,"end":116.12,"confidence":0.54922336,"punctuated_word":"alternative","sentiment":"neutral","sentiment_score":0.01430429331958294},{"word":"on","start":116.420006,"end":116.66,"confidence":0.9976069,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.02064528316259384},{"word":"it","start":116.66,"end":117.16,"confidence":0.9926948,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":0.01923712342977524},{"word":"that's","start":120.305,"end":120.545,"confidence":0.95254576,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.06601228564977646},{"word":"the","start":120.545,"end":120.705,"confidence":0.9990681,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.056505028158426285},{"word":"one","start":120.705,"end":121.205,"confidence":0.9487494,"punctuated_word":"one.","sentiment":"neutral","sentiment_score":0.04880353435873985},{"word":"if","start":122.145,"end":122.384995,"confidence":0.91856265,"punctuated_word":"If","sentiment":"neutral","sentiment_score":0.010496698319911957},{"word":"i","start":122.384995,"end":122.545,"confidence":0.99706906,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.0024515390396118164},{"word":"turn","start":122.545,"end":122.784996,"confidence":0.9927193,"punctuated_word":"turn","sentiment":"neutral","sentiment_score":-0.00030663982033729553},{"word":"that","start":122.784996,"end":123.025,"confidence":0.99591523,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.015568807721138},{"word":"off","start":123.025,"end":123.525,"confidence":0.9986117,"punctuated_word":"off","sentiment":"neutral","sentiment_score":-0.011935915797948836},{"word":"yeah","start":132.705,"end":133.205,"confidence":0.7978939,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":0.04040902107954025},{"word":"yeah","start":140.51999,"end":141.01999,"confidence":0.96311164,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.051061876118183136},{"word":"yeah","start":149.985,"end":150.485,"confidence":0.98047364,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.06749027222394943},{"word":"oh","start":154.625,"end":154.94499,"confidence":0.83318585,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.07323543727397919},{"word":"i","start":154.94499,"end":155.185,"confidence":0.99853086,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.07296984642744064},{"word":"see","start":155.185,"end":155.685,"confidence":0.9971391,"punctuated_word":"see.","sentiment":"neutral","sentiment_score":-0.06619524955749512},{"word":"he's","start":155.745,"end":156.065,"confidence":0.9316071,"punctuated_word":"He's","sentiment":"neutral","sentiment_score":-0.061683714389801025},{"word":"got","start":156.065,"end":156.565,"confidence":0.99937445,"punctuated_word":"got","sentiment":"neutral","sentiment_score":-0.08005017787218094},{"word":"so","start":158.145,"end":158.385,"confidence":0.34112003,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.10126728564500807},{"word":"isn't","start":158.385,"end":158.545,"confidence":0.69720125,"punctuated_word":"isn't","sentiment":"neutral","sentiment_score":-0.08611752092838287},{"word":"it","start":158.545,"end":159.045,"confidence":0.94549876,"punctuated_word":"it?","sentiment":"neutral","sentiment_score":-0.06485093384981155},{"word":"so","start":160.865,"end":161.185,"confidence":0.69758046,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.010360993444919586},{"word":"i","start":161.185,"end":161.265,"confidence":0.9639457,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.012483380734920502},{"word":"can","start":161.265,"end":161.425,"confidence":0.97169906,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.04001937806606293},{"word":"see","start":161.425,"end":161.665,"confidence":0.9495088,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.03233933076262474},{"word":"he's","start":161.665,"end":161.825,"confidence":0.69768095,"punctuated_word":"he's","sentiment":"neutral","sentiment_score":0.04170025512576103},{"word":"got","start":161.825,"end":162.065,"confidence":0.985098,"punctuated_word":"got","sentiment":"neutral","sentiment_score":0.030960645526647568},{"word":"up","start":162.065,"end":162.225,"confidence":0.82711023,"punctuated_word":"up","sentiment":"neutral","sentiment_score":0.045040313154459},{"word":"alternative","start":162.225,"end":162.725,"confidence":0.97329414,"punctuated_word":"alternative","sentiment":"neutral","sentiment_score":0.00473104789853096},{"word":"supply","start":162.94499,"end":163.345,"confidence":0.9595196,"punctuated_word":"supply","sentiment":"neutral","sentiment_score":-0.009966224431991575},{"word":"down","start":163.345,"end":163.8,"confidence":0.6407435,"punctuated_word":"down","sentiment":"neutral","sentiment_score":0.0323018953204155},{"word":"grid","start":163.88,"end":164.2,"confidence":0.98216325,"punctuated_word":"grid","sentiment":"neutral","sentiment_score":0.0091148279607296},{"word":"supply","start":164.2,"end":164.52,"confidence":0.8237289,"punctuated_word":"supply.","sentiment":"neutral","sentiment_score":0.008660528808832169},{"word":"so","start":164.52,"end":164.84,"confidence":0.9277409,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.025397133082151413},{"word":"change","start":164.84,"end":165.08,"confidence":0.95444167,"punctuated_word":"change","sentiment":"neutral","sentiment_score":0.022100187838077545},{"word":"of","start":165.08,"end":165.32,"confidence":0.12776843,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.00911770947277546},{"word":"a","start":165.32,"end":165.48,"confidence":0.7063546,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.00982377678155899},{"word":"switch","start":165.48,"end":165.72,"confidence":0.8481649,"punctuated_word":"switch.","sentiment":"neutral","sentiment_score":0.012470994144678116},{"word":"yeah","start":165.72,"end":166.22,"confidence":0.9025015,"punctuated_word":"Yeah?","sentiment":"neutral","sentiment_score":0.01667136326432228},{"word":"so","start":166.68001,"end":166.92,"confidence":0.97271764,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.014676579274237156},{"word":"if","start":166.92,"end":167.08,"confidence":0.9757958,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.01040472649037838},{"word":"i","start":167.08,"end":167.16,"confidence":0.9981042,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.018926167860627174},{"word":"push","start":167.16,"end":167.48,"confidence":0.9812282,"punctuated_word":"push","sentiment":"neutral","sentiment_score":0.02839486114680767},{"word":"that","start":167.48,"end":167.98,"confidence":0.9615442,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.015560337342321873},{"word":"okay","start":171.64,"end":172.04001,"confidence":0.92670393,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":0.06206728518009186},{"word":"so","start":172.04001,"end":172.2,"confidence":0.9926272,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.06438234448432922},{"word":"i've","start":172.2,"end":172.28,"confidence":0.54897743,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":0.06922988593578339},{"word":"just","start":172.28,"end":172.52,"confidence":0.99893445,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.07269059866666794},{"word":"put","start":172.52,"end":172.68001,"confidence":0.9981377,"punctuated_word":"put","sentiment":"neutral","sentiment_score":0.06309115886688232},{"word":"it","start":172.68001,"end":172.84,"confidence":0.9906031,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.07173104584217072},{"word":"to","start":172.84,"end":173.34,"confidence":0.9776268,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.0718868300318718},{"word":"power","start":173.40001,"end":173.90001,"confidence":0.64926064,"punctuated_word":"power","sentiment":"neutral","sentiment_score":0.09913282096385956},{"word":"to","start":174.36,"end":174.52,"confidence":0.758045,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.05648357421159744},{"word":"grid","start":174.52,"end":175.02,"confidence":0.96774554,"punctuated_word":"grid.","sentiment":"neutral","sentiment_score":0.05865894630551338},{"word":"right","start":176.12,"end":176.62,"confidence":0.9554825,"punctuated_word":"Right.","sentiment":"neutral","sentiment_score":0.13076181709766388},{"word":"yep","start":177.40001,"end":177.90001,"confidence":0.71302974,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.12095409631729126},{"word":"yep","start":181.11499,"end":181.61499,"confidence":0.9492332,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.03455279767513275},{"word":"yep","start":182.715,"end":183.215,"confidence":0.7481622,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.05985582619905472},{"word":"yeah","start":185.515,"end":186.015,"confidence":0.8678349,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.11944445967674255},{"word":"yeah","start":197.18001,"end":197.68001,"confidence":0.98234904,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.05603765696287155},{"word":"yeah","start":236.08,"end":236.32,"confidence":0.88332164,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.0058973743580281734},{"word":"i'll","start":236.32,"end":236.56001,"confidence":0.7876282,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.011841952800750732},{"word":"i'll","start":236.56001,"end":236.72,"confidence":0.82526517,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.014711338095366957},{"word":"be","start":236.72,"end":236.88,"confidence":0.9988638,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.011901216581463814},{"word":"home","start":236.88,"end":237.12001,"confidence":0.95447254,"punctuated_word":"home.","sentiment":"neutral","sentiment_score":0.008990718051791191},{"word":"yeah","start":237.12001,"end":237.62001,"confidence":0.9865352,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.005482375156134367},{"word":"yeah","start":237.895,"end":238.135,"confidence":0.87404907,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.011461002752184868},{"word":"i'll","start":238.135,"end":238.215,"confidence":0.9848106,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.01979105733335018},{"word":"be","start":238.215,"end":238.375,"confidence":0.999231,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.01600586622953415},{"word":"home","start":238.375,"end":238.615,"confidence":0.99990964,"punctuated_word":"home","sentiment":"neutral","sentiment_score":0.015241708606481552},{"word":"tomorrow","start":238.615,"end":239.095,"confidence":0.9963783,"punctuated_word":"tomorrow.","sentiment":"neutral","sentiment_score":0.01043514721095562},{"word":"yeah","start":239.095,"end":239.595,"confidence":0.9811187,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.039150625467300415},{"word":"okay","start":249.175,"end":249.575,"confidence":0.72765744,"punctuated_word":"Okay,","sentiment":"neutral","sentiment_score":0.19530341029167175},{"word":"babe","start":249.575,"end":249.895,"confidence":0.69114345,"punctuated_word":"babe.","sentiment":"neutral","sentiment_score":0.232857808470726},{"word":"thank","start":249.895,"end":250.135,"confidence":0.9963552,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.4741188585758209},{"word":"you","start":250.135,"end":250.215,"confidence":0.99761546,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.47851061820983887},{"word":"so","start":250.215,"end":250.375,"confidence":0.9948295,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.23850440979003903},{"word":"i'll","start":250.375,"end":250.535,"confidence":0.9549697,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.24473440647125244},{"word":"just","start":250.535,"end":250.695,"confidence":0.999373,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.27337002754211426},{"word":"leave","start":250.695,"end":250.935,"confidence":0.9989832,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":0.17063561081886292},{"word":"it","start":250.935,"end":251.015,"confidence":0.9981889,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.1459493786096573},{"word":"on","start":251.015,"end":251.175,"confidence":0.99912363,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.14541366696357727},{"word":"group","start":251.175,"end":251.415,"confidence":0.32997587,"punctuated_word":"group","sentiment":"neutral","sentiment_score":0.16631561517715454},{"word":"now","start":251.415,"end":251.655,"confidence":0.9253478,"punctuated_word":"now.","sentiment":"neutral","sentiment_score":0.1738245189189911},{"word":"yeah","start":251.655,"end":252.155,"confidence":0.9520415,"punctuated_word":"Yeah?","sentiment":"neutral","sentiment_score":0.11197076737880708},{"word":"alright","start":252.775,"end":253.275,"confidence":0.9986024,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.08551766723394394},{"word":"okay","start":264.91,"end":265.41,"confidence":0.9587447,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.030916035175323486},{"word":"yeah","start":266.11002,"end":266.61002,"confidence":0.68479353,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.05802132934331894},{"word":"okay","start":276.195,"end":276.695,"confidence":0.8658258,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.05912712216377258},{"word":"so","start":276.83502,"end":277.075,"confidence":0.9699744,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.058150507509708405},{"word":"i'll","start":277.075,"end":277.23502,"confidence":0.9092204,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.06780955195426941},{"word":"just","start":277.23502,"end":277.475,"confidence":0.997003,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.07715271413326263},{"word":"leave","start":277.475,"end":277.635,"confidence":0.99930024,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":0.06413142383098602},{"word":"it","start":277.635,"end":277.795,"confidence":0.9988979,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.041270721703767776},{"word":"down","start":277.795,"end":278.035,"confidence":0.99719393,"punctuated_word":"down","sentiment":"neutral","sentiment_score":0.04500596970319748},{"word":"for","start":278.035,"end":278.27502,"confidence":0.70753634,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.027903713285923004},{"word":"tonight","start":278.27502,"end":278.595,"confidence":0.74675167,"punctuated_word":"tonight,","sentiment":"neutral","sentiment_score":0.03957769274711609},{"word":"and","start":278.595,"end":278.755,"confidence":0.99948055,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.03583052009344101},{"word":"then","start":278.755,"end":278.99503,"confidence":0.9995177,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.040185995399951935},{"word":"i'll","start":278.99503,"end":279.23502,"confidence":0.9986433,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.027905672788619995},{"word":"speak","start":279.23502,"end":279.475,"confidence":0.9992512,"punctuated_word":"speak","sentiment":"neutral","sentiment_score":0.03247242420911789},{"word":"to","start":279.475,"end":279.55502,"confidence":0.82123554,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.026240352541208267},{"word":"someone","start":279.55502,"end":279.875,"confidence":0.98672235,"punctuated_word":"someone","sentiment":"neutral","sentiment_score":0.03319411724805832},{"word":"tomorrow","start":279.875,"end":280.27502,"confidence":0.9943477,"punctuated_word":"tomorrow.","sentiment":"neutral","sentiment_score":0.032869115471839905},{"word":"yeah","start":280.27502,"end":280.77502,"confidence":0.9853829,"punctuated_word":"Yeah?","sentiment":"neutral","sentiment_score":0.03397424519062042},{"word":"okay","start":285.87,"end":286.37,"confidence":0.98352325,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.07142799347639084},{"word":"alright","start":286.43,"end":286.93,"confidence":0.9497698,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.09273375570774078},{"word":"yeah","start":289.07,"end":289.57,"confidence":0.7547763,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.0825735479593277},{"word":"okay","start":291.79,"end":292.29,"confidence":0.74605656,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.03344440460205078},{"word":"yeah","start":295.63,"end":296.13,"confidence":0.768082,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.006672871299088001},{"word":"okay","start":299.425,"end":299.925,"confidence":0.9403124,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.10332924127578735},{"word":"alright","start":299.985,"end":300.485,"confidence":0.98370683,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.18398639559745789},{"word":"great","start":300.865,"end":301.345,"confidence":0.88017416,"punctuated_word":"Great.","sentiment":"neutral","sentiment_score":0.3027702569961548},{"word":"thanks","start":301.345,"end":301.82498,"confidence":0.97438383,"punctuated_word":"Thanks,","sentiment":"neutral","sentiment_score":0.3202705383300781},{"word":"bev","start":301.82498,"end":302.32498,"confidence":0.6412831,"punctuated_word":"Bev.","sentiment":"neutral","sentiment_score":0.2362562119960785},{"word":"thank","start":303.10498,"end":303.345,"confidence":0.96303415,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.03651592507958412},{"word":"you","start":303.345,"end":303.585,"confidence":0.9994378,"punctuated_word":"you,","sentiment":"neutral","sentiment_score":0.04143311828374863},{"word":"mate","start":303.585,"end":303.905,"confidence":0.9950163,"punctuated_word":"mate.","sentiment":"neutral","sentiment_score":0.005881314165890217},{"word":"sorry","start":303.905,"end":304.065,"confidence":0.9991074,"punctuated_word":"Sorry","sentiment":"neutral","sentiment_score":-0.010821079835295675},{"word":"for","start":304.065,"end":304.22498,"confidence":0.9891557,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.02976101078093052},{"word":"having","start":304.22498,"end":304.54498,"confidence":0.995391,"punctuated_word":"having","sentiment":"neutral","sentiment_score":0.059239912778139114},{"word":"to","start":304.54498,"end":304.625,"confidence":0.95100814,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.033306870609521866},{"word":"call","start":304.625,"end":304.78497,"confidence":0.99977785,"punctuated_word":"call","sentiment":"neutral","sentiment_score":0.03664267063140869},{"word":"you","start":304.78497,"end":304.94498,"confidence":0.975449,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.03195685148239136},{"word":"overseas","start":304.94498,"end":305.425,"confidence":0.9936099,"punctuated_word":"overseas.","sentiment":"neutral","sentiment_score":0.07033246755599976},{"word":"alright","start":305.425,"end":305.66498,"confidence":0.8154752,"punctuated_word":"Alright,","sentiment":"neutral","sentiment_score":0.09397581219673155},{"word":"mate","start":305.66498,"end":305.985,"confidence":0.8897469,"punctuated_word":"mate.","sentiment":"neutral","sentiment_score":0.08465733379125595},{"word":"bye","start":305.985,"end":306.22498,"confidence":0.7346945,"punctuated_word":"Bye","sentiment":"neutral","sentiment_score":0.0087579395622015},{"word":"bye","start":306.22498,"end":306.72498,"confidence":0.8395598,"punctuated_word":"bye.","sentiment":"neutral","sentiment_score":0.09041070938110352},{"word":"alright","start":308.465,"end":308.94498,"confidence":0.8217694,"punctuated_word":"Alright.","sentiment":"positive","sentiment_score":0.3861514925956726},{"word":"thank","start":308.94498,"end":309.185,"confidence":0.96719086,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.4403109550476074},{"word":"you","start":309.185,"end":309.425,"confidence":0.99462676,"punctuated_word":"you,","sentiment":"positive","sentiment_score":0.413083016872406},{"word":"bev","start":309.425,"end":309.66498,"confidence":0.986427,"punctuated_word":"Bev.","sentiment":"neutral","sentiment_score":0.2607184052467346},{"word":"bye","start":309.66498,"end":309.905,"confidence":0.939571,"punctuated_word":"Bye,","sentiment":"neutral","sentiment_score":0.11959770321846008},{"word":"mate","start":309.905,"end":310.405,"confidence":0.6889344,"punctuated_word":"mate.","sentiment":"neutral","sentiment_score":0.19219645857810977}],"paragraphs":{"transcript":"\nYeah. Good. Thanks. Thanks. Good.\n\nYep. Yep. It's a little bit better than before. Oh, shit. Sorry, mate.\n\nYeah. Hey, Bill. Can you just grab Bill, can you bring your Torch at them? Alright. Just sorry, babe.\n\nGive me a sec. I'll just schedule. Okay. So what what is what am I looking for? Oh oh.\n\nAlternative. Okay. So we're we're looking at Yep. So can I just tell you something? The the switch is the main switch for inverter, two and k inverter.\n\nThere's a main switch, and then it's got alternative on it. That's the one. If I turn that off yeah. Yeah. Yeah.\n\nOh, I see. He's got so isn't it? So I can see he's got up alternative supply down grid supply. So change of a switch. Yeah?\n\nSo if I push that okay. So I've just put it to power to grid. Right. Yep. Yep.\n\nYep. Yeah. Yeah. Yeah. I'll I'll be home.\n\nYeah. Yeah. I'll be home tomorrow. Yeah. Okay, babe.\n\nThank you. So I'll just leave it on group now. Yeah? Alright. Okay.\n\nYeah. Okay. So I'll just leave it down for tonight, and then I'll speak to someone tomorrow. Yeah? Okay.\n\nAlright. Yeah. Okay. Yeah. Okay.\n\nAlright. Great. Thanks, Bev. Thank you, mate. Sorry for having to call you overseas.\n\nAlright, mate. Bye bye. Alright. Thank you, Bev. Bye, mate.","paragraphs":[{"sentences":[{"text":"Yeah.","start":4.72,"end":4.96,"sentiment":"positive","sentiment_score":0.36366814374923706},{"text":"Good.","start":4.96,"end":5.2,"sentiment":"positive","sentiment_score":0.6318338513374329},{"text":"Thanks.","start":5.2,"end":5.44,"sentiment":"positive","sentiment_score":0.6574052572250366},{"text":"Thanks.","start":5.44,"end":5.68,"sentiment":"positive","sentiment_score":0.6074345111846924},{"text":"Good.","start":5.68,"end":6.18,"sentiment":"positive","sentiment_score":0.41272008419036865}],"sentiment":"positive","sentiment_score":0.5346123695373535,"num_words":5,"start":4.72,"end":6.18},{"sentences":[{"text":"Yep.","start":8.48,"end":8.8,"sentiment":"neutral","sentiment_score":0.06224677711725235},{"text":"Yep.","start":8.8,"end":9.3,"sentiment":"neutral","sentiment_score":0.07943934202194214},{"text":"It's a little bit better than before.","start":10.719999,"end":12.259999,"sentiment":"neutral","sentiment_score":0.29180283205849783},{"text":"Oh, shit.","start":18.275,"end":18.835,"sentiment":"neutral","sentiment_score":-0.25812414288520813},{"text":"Sorry, mate.","start":18.835,"end":19.655,"sentiment":"neutral","sentiment_score":-0.09458567202091217}],"sentiment":"neutral","sentiment_score":0.11376048567203376,"num_words":13,"start":8.48,"end":19.655},{"sentences":[{"text":"Yeah.","start":30.82,"end":31.32,"sentiment":"neutral","sentiment_score":0.01761302351951599},{"text":"Hey, Bill.","start":43.144997,"end":43.704998,"sentiment":"neutral","sentiment_score":0.05584406293928623},{"text":"Can you just grab Bill, can you bring your Torch at them?","start":43.704998,"end":46.285,"sentiment":"neutral","sentiment_score":0.04812658904120326},{"text":"Alright.","start":47.545,"end":48.024998,"sentiment":"neutral","sentiment_score":0.03334701806306839},{"text":"Just sorry, babe.","start":48.024998,"end":51.065,"sentiment":"neutral","sentiment_score":-0.02619326487183571}],"sentiment":"neutral","sentiment_score":0.03482039164947836,"num_words":19,"start":30.82,"end":51.065},{"sentences":[{"text":"Give me a sec.","start":51.065,"end":51.704998,"sentiment":"neutral","sentiment_score":-0.005584389436990023},{"text":"I'll just schedule.","start":51.704998,"end":52.524998,"sentiment":"neutral","sentiment_score":0.026113038882613182},{"text":"Okay.","start":72.91499,"end":73.235,"sentiment":"neutral","sentiment_score":0.03410126268863678},{"text":"So what what is what am I looking for?","start":73.235,"end":75.174995,"sentiment":"neutral","sentiment_score":0.004226483404636383},{"text":"Oh oh.","start":80.104996,"end":80.674995,"sentiment":"neutral","sentiment_score":0.015157407149672508}],"sentiment":"neutral","sentiment_score":0.008339788764715195,"num_words":19,"start":51.065,"end":80.674995},{"sentences":[{"text":"Alternative.","start":80.674995,"end":81.174995,"sentiment":"neutral","sentiment_score":0.013669794425368307},{"text":"Okay.","start":97.494995,"end":97.994995,"sentiment":"neutral","sentiment_score":0.01393686793744564},{"text":"So we're we're looking at Yep.","start":98.134995,"end":107.86,"sentiment":"neutral","sentiment_score":0.009781709794575969},{"text":"So can I just tell you something?","start":107.86,"end":109.3,"sentiment":"neutral","sentiment_score":0.011884090357593127},{"text":"The the switch is the main switch for inverter, two and k inverter.","start":109.3,"end":112.520004,"sentiment":"neutral","sentiment_score":0.012043599540797563}],"sentiment":"neutral","sentiment_score":0.011644726702278214,"num_words":28,"start":80.674995,"end":112.520004},{"sentences":[{"text":"There's a main switch, and then it's got alternative on it.","start":113.380005,"end":117.16,"sentiment":"neutral","sentiment_score":0.015946934422986073},{"text":"That's the one.","start":120.305,"end":121.205,"sentiment":"neutral","sentiment_score":0.057106949388980865},{"text":"If I turn that off yeah.","start":122.145,"end":133.205,"sentiment":"neutral","sentiment_score":0.004257649183273315},{"text":"Yeah.","start":140.51999,"end":141.01999,"sentiment":"neutral","sentiment_score":0.051061876118183136},{"text":"Yeah.","start":149.985,"end":150.485,"sentiment":"neutral","sentiment_score":-0.06749027222394943}],"sentiment":"neutral","sentiment_score":0.01617521026425741,"num_words":22,"start":113.380005,"end":150.485},{"sentences":[{"text":"Oh, I see.","start":154.625,"end":155.685,"sentiment":"neutral","sentiment_score":-0.07080017775297165},{"text":"He's got so isn't it?","start":155.745,"end":159.045,"sentiment":"neutral","sentiment_score":-0.0787939265370369},{"text":"So I can see he's got up alternative supply down grid supply.","start":160.865,"end":164.52,"sentiment":"neutral","sentiment_score":0.021478864364326},{"text":"So change of a switch.","start":164.52,"end":165.72,"sentiment":"neutral","sentiment_score":0.015781960263848305},{"text":"Yeah?","start":165.72,"end":166.22,"sentiment":"neutral","sentiment_score":0.01667136326432228}],"sentiment":"neutral","sentiment_score":-0.009732408807254754,"num_words":26,"start":154.625,"end":166.22},{"sentences":[{"text":"So if I push that okay.","start":166.68001,"end":172.04001,"sentiment":"neutral","sentiment_score":0.025004992882410686},{"text":"So I've just put it to power to grid.","start":172.04001,"end":175.02,"sentiment":"neutral","sentiment_score":0.06969857836763065},{"text":"Right.","start":176.12,"end":176.62,"sentiment":"neutral","sentiment_score":0.13076181709766388},{"text":"Yep.","start":177.40001,"end":177.90001,"sentiment":"neutral","sentiment_score":0.12095409631729126},{"text":"Yep.","start":181.11499,"end":181.61499,"sentiment":"neutral","sentiment_score":0.03455279767513275}],"sentiment":"neutral","sentiment_score":0.05908810409406821,"num_words":18,"start":166.68001,"end":181.61499},{"sentences":[{"text":"Yep.","start":182.715,"end":183.215,"sentiment":"neutral","sentiment_score":0.05985582619905472},{"text":"Yeah.","start":185.515,"end":186.015,"sentiment":"neutral","sentiment_score":-0.11944445967674255},{"text":"Yeah.","start":197.18001,"end":197.68001,"sentiment":"neutral","sentiment_score":-0.05603765696287155},{"text":"Yeah.","start":236.08,"end":236.32,"sentiment":"neutral","sentiment_score":0.0058973743580281734},{"text":"I'll I'll be home.","start":236.32,"end":237.12001,"sentiment":"neutral","sentiment_score":0.011861306382343173}],"sentiment":"neutral","sentiment_score":-0.007785461319144815,"num_words":8,"start":182.715,"end":237.12001},{"sentences":[{"text":"Yeah.","start":237.12001,"end":237.62001,"sentiment":"neutral","sentiment_score":0.005482375156134367},{"text":"Yeah.","start":237.895,"end":238.135,"sentiment":"neutral","sentiment_score":0.011461002752184868},{"text":"I'll be home tomorrow.","start":238.135,"end":239.095,"sentiment":"neutral","sentiment_score":0.015368444845080376},{"text":"Yeah.","start":239.095,"end":239.595,"sentiment":"neutral","sentiment_score":0.039150625467300415},{"text":"Okay, babe.","start":249.175,"end":249.895,"sentiment":"neutral","sentiment_score":0.21408060938119888}],"sentiment":"neutral","sentiment_score":0.06063655572425988,"num_words":9,"start":237.12001,"end":249.895},{"sentences":[{"text":"Thank you.","start":249.895,"end":250.215,"sentiment":"positive","sentiment_score":0.4763147383928299},{"text":"So I'll just leave it on group now.","start":250.215,"end":251.655,"sentiment":"neutral","sentiment_score":0.1948434542864561},{"text":"Yeah?","start":251.655,"end":252.155,"sentiment":"neutral","sentiment_score":0.11197076737880708},{"text":"Alright.","start":252.775,"end":253.275,"sentiment":"neutral","sentiment_score":0.08551766723394394},{"text":"Okay.","start":264.91,"end":265.41,"sentiment":"neutral","sentiment_score":0.030916035175323486}],"sentiment":"neutral","sentiment_score":0.21075242929733717,"num_words":13,"start":249.895,"end":265.41},{"sentences":[{"text":"Yeah.","start":266.11002,"end":266.61002,"sentiment":"neutral","sentiment_score":0.05802132934331894},{"text":"Okay.","start":276.195,"end":276.695,"sentiment":"neutral","sentiment_score":0.05912712216377258},{"text":"So I'll just leave it down for tonight, and then I'll speak to someone tomorrow.","start":276.83502,"end":280.27502,"sentiment":"neutral","sentiment_score":0.04331336617469787},{"text":"Yeah?","start":280.27502,"end":280.77502,"sentiment":"neutral","sentiment_score":0.03397424519062042},{"text":"Okay.","start":285.87,"end":286.37,"sentiment":"neutral","sentiment_score":0.07142799347639084}],"sentiment":"neutral","sentiment_score":0.04590795698918795,"num_words":19,"start":266.11002,"end":286.37},{"sentences":[{"text":"Alright.","start":286.43,"end":286.93,"sentiment":"neutral","sentiment_score":0.09273375570774078},{"text":"Yeah.","start":289.07,"end":289.57,"sentiment":"neutral","sentiment_score":0.0825735479593277},{"text":"Okay.","start":291.79,"end":292.29,"sentiment":"neutral","sentiment_score":0.03344440460205078},{"text":"Yeah.","start":295.63,"end":296.13,"sentiment":"neutral","sentiment_score":-0.006672871299088001},{"text":"Okay.","start":299.425,"end":299.925,"sentiment":"neutral","sentiment_score":0.10332924127578735}],"sentiment":"neutral","sentiment_score":0.06108161564916372,"num_words":5,"start":286.43,"end":299.925},{"sentences":[{"text":"Alright.","start":299.985,"end":300.485,"sentiment":"neutral","sentiment_score":0.18398639559745789},{"text":"Great.","start":300.865,"end":301.345,"sentiment":"neutral","sentiment_score":0.3027702569961548},{"text":"Thanks, Bev.","start":301.345,"end":302.32498,"sentiment":"neutral","sentiment_score":0.2782633751630783},{"text":"Thank you, mate.","start":303.10498,"end":303.905,"sentiment":"neutral","sentiment_score":0.02794345250974099},{"text":"Sorry for having to call you overseas.","start":303.905,"end":305.425,"sentiment":"neutral","sentiment_score":0.035774100571870804}],"sentiment":"neutral","sentiment_score":0.09839517603229199,"num_words":14,"start":299.985,"end":305.425},{"sentences":[{"text":"Alright, mate.","start":305.425,"end":305.985,"sentiment":"neutral","sentiment_score":0.08931657299399376},{"text":"Bye bye.","start":305.985,"end":306.72498,"sentiment":"neutral","sentiment_score":0.04958432447165251},{"text":"Alright.","start":308.465,"end":308.94498,"sentiment":"positive","sentiment_score":0.3861514925956726},{"text":"Thank you, Bev.","start":308.94498,"end":309.66498,"sentiment":"positive","sentiment_score":0.371370792388916},{"text":"Bye, mate.","start":309.66498,"end":310.405,"sentiment":"neutral","sentiment_score":0.1558970808982849}],"sentiment":"neutral","sentiment_score":0.2089859826490283,"num_words":10,"start":305.425,"end":310.405}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hi, Daniel. How are you?\n\nChannel 1: Yeah. Good. Thanks. Thanks. Good.\n\nChannel 0: Can you hear me?\n\nChannel 1: Yep. Yep.\n\nChannel 0: Okay.\n\nChannel 1: It's\n\nChannel 0: So\n\nChannel 1: a little bit better than before.\n\nChannel 0: yeah. No. I'm actually overseas. It was a family emergency.\n\nChannel 1: Oh, shit.\n\nChannel 0: Never\n\nChannel 1: Sorry,\n\nChannel 0: mind.\n\nChannel 1: mate.\n\nChannel 0: No. No. That's okay. That's okay. Right.\n\nThat's, you know, life is as usual. So I'm just trying to make things happen. So but if you go back to your switchboard,\n\nChannel 1: Yeah.\n\nChannel 0: and there is a switch which says alternating energy, back to grid or alternating energy, which is battery. Just flick that switch to the grid.\n\nChannel 1: Hey, Bill. Can you just grab Bill, can you bring your Torch at them? Alright. Just sorry, babe. Give me a sec.\n\nI'll just schedule.\n\nChannel 0: Yeah. Yeah. Take your time. Take your time. That's okay.\n\nTake your time.\n\nChannel 1: Okay. So what what is what am I looking for?\n\nChannel 0: It says alternating switch.\n\nChannel 1: Oh oh. Alternative.\n\nChannel 0: Main switch alternative. It says battery up up or down, whichever way it says battery. And on the other side, it says grid. Just click it to grid.\n\nChannel 1: Okay. So we're we're looking at\n\nChannel 0: Yeah. Then so when Jason would have told you in the switchboard, there's a switch.\n\nChannel 1: Yep. So can I just tell you something? The the switch is the main switch for inverter, two and k inverter. There's\n\nChannel 0: Yep.\n\nChannel 1: a main switch, and then it's got alternative on it.\n\nChannel 0: Yep. That's correct. That's correct. That's the one.\n\nChannel 1: That's the one.\n\nChannel 0: So, yeah, it\n\nChannel 1: If\n\nChannel 0: just\n\nChannel 1: I turn\n\nChannel 0: flick\n\nChannel 1: that\n\nChannel 0: it\n\nChannel 1: off\n\nChannel 0: to yeah. No. It's not off. It's basically flicking to the grid. You're not turning it off or anything.\n\nYou're just flicking to the grid. So what we are trying to do right now, we're trying\n\nChannel 1: yeah.\n\nChannel 0: to mitigate the risk, the what's been happening right now. Once we once we flick that switch to grid,\n\nChannel 1: Yeah.\n\nChannel 0: basically, the whole system bypassed the battery in the inverter. So by by doing that, if the same thing that must be happening right now in your inside your home, if\n\nChannel 1: Yeah.\n\nChannel 0: if it keeps going on, that means it has nothing to do with the battery and inverter.\n\nChannel 1: Oh,\n\nChannel 0: If,\n\nChannel 1: I see.\n\nChannel 0: basically,\n\nChannel 1: He's\n\nChannel 0: if,\n\nChannel 1: got\n\nChannel 0: yeah, if it stops, that means\n\nChannel 1: so isn't it?\n\nChannel 0: that yeah.\n\nChannel 1: So I can see he's got up alternative supply down grid supply. So change of a\n\nChannel 0: Yeah. Yeah.\n\nChannel 1: switch. Yeah? So\n\nChannel 0: Yeah.\n\nChannel 1: if\n\nChannel 0: That's\n\nChannel 1: I push\n\nChannel 0: correct.\n\nChannel 1: that\n\nChannel 0: Just put it to, yeah, to grid.\n\nChannel 1: okay. So I've just put it to power to grid.\n\nChannel 0: That's correct. To grid.\n\nChannel 1: Right.\n\nChannel 0: That's correct. So now\n\nChannel 1: Yep.\n\nChannel 0: what what we have done, basically, we bypass the battery\n\nChannel 1: Yep.\n\nChannel 0: in the inverter, and\n\nChannel 1: Yep.\n\nChannel 0: now you're directly connected to the grid. If the\n\nChannel 1: Yeah.\n\nChannel 0: problem persists inside your home again, you see the lights flickering or whatever the problem that you were telling me, if it still persists, that has nothing to do with the battery and inverter. And with the\n\nChannel 1: Yeah.\n\nChannel 0: light that you were talking about before, orange light and from green to orange, so when the sun goes down, what happens basically, inverter changes the modes. And when inverter changes the modes, so inverter basically get into the sleep process because there's no sun outside. So that part is very normal. It's like from green to orange. It has nothing to do with the with any complications.\n\nSo now now what you have done, basically, you bypass the battery. If the problem persists and see if the challenge is for I'll get the claims team to look into it tomorrow. And, basically, are you gonna be home tomorrow by any chance, or\n\nChannel 1: Yeah. I'll\n\nChannel 0: you're gonna\n\nChannel 1: I'll be\n\nChannel 0: be\n\nChannel 1: home.\n\nChannel 0: away?\n\nChannel 1: Yeah.\n\nChannel 0: Or\n\nChannel 1: Yeah.\n\nChannel 0: you'll\n\nChannel 1: I'll be\n\nChannel 0: be\n\nChannel 1: home\n\nChannel 0: home.\n\nChannel 1: tomorrow.\n\nChannel 0: Okay.\n\nChannel 1: Yeah.\n\nChannel 0: Yeah. I'll I'll get someone to basically look into your system, see what's they'll prepare the whole report and figure it out.\n\nChannel 1: Okay, babe. Thank you. So I'll just leave it on group now. Yeah?\n\nChannel 0: Yes. Yeah. It\n\nChannel 1: Alright.\n\nChannel 0: doesn't even say this is this is the the rule or some see any variations. If you see any challenges, you know, you can just come and flick the switch\n\nChannel 1: Okay.\n\nChannel 0: up and down.\n\nChannel 1: Yeah.\n\nChannel 0: And so that at least it bypasses the and will have electricity from the grid.\n\nChannel 1: Okay. So I'll just leave it down for tonight, and then I'll speak to someone tomorrow. Yeah?\n\nChannel 0: Yeah. Yeah. Just speak to me tomorrow. Well, I'll I'll get someone to give you a call tomorrow.\n\nChannel 1: Okay.\n\nChannel 0: I'll\n\nChannel 1: Alright.\n\nChannel 0: get my voice to get on to it and\n\nChannel 1: Yeah.\n\nChannel 0: get things sorted as fast as possible. But,\n\nChannel 1: Okay.\n\nChannel 0: yeah, just keep an eye on what's what was happening before. Is this still\n\nChannel 1: Yeah.\n\nChannel 0: happening or not happening? So that is the most important part.\n\nChannel 1: Okay. Alright. Great.\n\nChannel 0: Okay?\n\nChannel 1: Thanks, Bev.\n\nChannel 0: No worries. No\n\nChannel 1: Thank\n\nChannel 0: worries.\n\nChannel 1: you,\n\nChannel 0: No\n\nChannel 1: mate.\n\nChannel 0: anything\n\nChannel 1: Sorry\n\nChannel 0: else.\n\nChannel 1: for\n\nChannel 0: Just\n\nChannel 1: having\n\nChannel 0: fine.\n\nChannel 1: to call\n\nChannel 0: Have\n\nChannel 1: you\n\nChannel 0: a\n\nChannel 1: overseas.\n\nChannel 0: good one.\n\nChannel 1: Alright, mate.\n\nChannel 0: No.\n\nChannel 1: Bye\n\nChannel 0: No. All\n\nChannel 1: bye.\n\nChannel 0: good. All good. All good, mate. All good. Thank you so\n\nChannel 1: Alright.\n\nChannel 0: much.\n\nChannel 1: Thank you, Bev. Bye,\n\nChannel 0: Just\n\nChannel 1: mate.\n\nChannel 0: fine. Just just fine. Bye.","paragraphs":[{"sentences":[{"text":"Hi, Daniel.","start":2.56,"end":3.12,"sentiment":"neutral","sentiment_score":0.17186661809682846},{"text":"How are you?","start":3.12,"end":3.86,"sentiment":"neutral","sentiment_score":0.20312470694382986}],"sentiment":"neutral","sentiment_score":0.1906214714050293,"channel":0,"num_words":5,"start":2.56,"end":3.86},{"sentences":[{"text":"Yeah.","start":4.72,"end":4.96,"sentiment":"positive","sentiment_score":0.36366814374923706},{"text":"Good.","start":4.96,"end":5.2,"sentiment":"positive","sentiment_score":0.6318338513374329},{"text":"Thanks.","start":5.2,"end":5.44,"sentiment":"positive","sentiment_score":0.6574052572250366},{"text":"Thanks.","start":5.44,"end":5.68,"sentiment":"positive","sentiment_score":0.6074345111846924},{"text":"Good.","start":5.68,"end":6.18,"sentiment":"positive","sentiment_score":0.41272008419036865}],"sentiment":"positive","sentiment_score":0.5346123695373535,"channel":1,"num_words":5,"start":4.72,"end":6.18},{"sentences":[{"text":"Can you hear me?","start":7.2,"end":8.1,"sentiment":"neutral","sentiment_score":0.12811171635985374}],"sentiment":"neutral","sentiment_score":0.12811171635985374,"channel":0,"num_words":4,"start":7.2,"end":8.1},{"sentences":[{"text":"Yep.","start":8.48,"end":8.8,"sentiment":"neutral","sentiment_score":0.06224677711725235},{"text":"Yep.","start":8.8,"end":9.3,"sentiment":"neutral","sentiment_score":0.07943934202194214}],"sentiment":"neutral","sentiment_score":0.07084305956959724,"channel":1,"num_words":2,"start":8.48,"end":9.3},{"sentences":[{"text":"Okay.","start":10.08,"end":10.58,"sentiment":"neutral","sentiment_score":0.1770176887512207}],"sentiment":"neutral","sentiment_score":0.1770176887512207,"channel":0,"num_words":1,"start":10.08,"end":10.58},{"sentences":[{"text":"It's","start":10.719999,"end":10.88,"sentiment":"neutral","sentiment_score":0.28016918897628784}],"sentiment":"neutral","sentiment_score":0.28016918897628784,"channel":1,"num_words":1,"start":10.719999,"end":10.88},{"sentences":[{"text":"So","start":10.8,"end":11.3,"sentiment":"positive","sentiment_score":0.3510015606880188}],"sentiment":"positive","sentiment_score":0.3510015606880188,"channel":0,"num_words":1,"start":10.8,"end":11.3},{"sentences":[{"text":"a little bit better than before.","start":10.88,"end":12.259999,"sentiment":"neutral","sentiment_score":0.2937417725721995}],"sentiment":"neutral","sentiment_score":0.2937417725721995,"channel":1,"num_words":6,"start":10.88,"end":12.259999},{"sentences":[{"text":"yeah.","start":14.275,"end":14.674999,"sentiment":"neutral","sentiment_score":-0.02020987868309021},{"text":"No.","start":14.674999,"end":15.174999,"sentiment":"neutral","sentiment_score":-0.18003346025943756},{"text":"I'm actually overseas.","start":15.474999,"end":16.615,"sentiment":"neutral","sentiment_score":-0.18389052152633667},{"text":"It was a family emergency.","start":16.675,"end":18.055,"sentiment":"neutral","sentiment_score":-0.19041273593902588}],"sentiment":"neutral","sentiment_score":-0.1703978583216667,"channel":0,"num_words":10,"start":14.275,"end":18.055},{"sentences":[{"text":"Oh, shit.","start":18.275,"end":18.835,"sentiment":"neutral","sentiment_score":-0.25812414288520813}],"sentiment":"neutral","sentiment_score":-0.25812414288520813,"channel":1,"num_words":2,"start":18.275,"end":18.835},{"sentences":[{"text":"Never","start":18.595,"end":18.914999,"sentiment":"neutral","sentiment_score":-0.1337982565164566}],"sentiment":"neutral","sentiment_score":-0.1337982565164566,"channel":0,"num_words":1,"start":18.595,"end":18.914999},{"sentences":[{"text":"Sorry,","start":18.835,"end":19.155,"sentiment":"neutral","sentiment_score":-0.1457139551639557}],"sentiment":"neutral","sentiment_score":-0.1457139551639557,"channel":1,"num_words":1,"start":18.835,"end":19.155},{"sentences":[{"text":"mind.","start":18.914999,"end":19.414999,"sentiment":"neutral","sentiment_score":-0.10811547189950944}],"sentiment":"neutral","sentiment_score":-0.10811547189950944,"channel":0,"num_words":1,"start":18.914999,"end":19.414999},{"sentences":[{"text":"mate.","start":19.155,"end":19.655,"sentiment":"neutral","sentiment_score":-0.04345738887786865}],"sentiment":"neutral","sentiment_score":-0.04345738887786865,"channel":1,"num_words":1,"start":19.155,"end":19.655},{"sentences":[{"text":"No.","start":19.875,"end":20.115,"sentiment":"neutral","sentiment_score":-0.10857602953910828},{"text":"No.","start":20.115,"end":20.275,"sentiment":"neutral","sentiment_score":-0.11056488007307053},{"text":"That's okay.","start":20.275,"end":20.755,"sentiment":"neutral","sentiment_score":-0.01333000510931015},{"text":"That's okay.","start":20.755,"end":21.235,"sentiment":"neutral","sentiment_score":0.13573890179395676},{"text":"Right.","start":21.235,"end":21.395,"sentiment":"neutral","sentiment_score":0.1059115082025528}],"sentiment":"neutral","sentiment_score":0.018798341708523885,"channel":0,"num_words":7,"start":19.875,"end":21.395},{"sentences":[{"text":"That's, you know, life is as usual.","start":21.395,"end":23.794998,"sentiment":"neutral","sentiment_score":0.15033584513834544},{"text":"So I'm just trying to make things happen.","start":23.794998,"end":26.13,"sentiment":"neutral","sentiment_score":0.11528403405100107},{"text":"So but if you go back to your switchboard,","start":26.13,"end":29.59,"sentiment":"neutral","sentiment_score":0.012107320440312227}],"sentiment":"neutral","sentiment_score":0.0868162113474682,"channel":0,"num_words":24,"start":21.395,"end":29.59},{"sentences":[{"text":"Yeah.","start":30.82,"end":31.32,"sentiment":"neutral","sentiment_score":0.01761302351951599}],"sentiment":"neutral","sentiment_score":0.01761302351951599,"channel":1,"num_words":1,"start":30.82,"end":31.32},{"sentences":[{"text":"and there is a switch which says alternating energy, back to grid or alternating energy, which is battery.","start":31.169998,"end":39.829998,"sentiment":"neutral","sentiment_score":0.010701521713700559},{"text":"Just flick that switch to the grid.","start":40.355,"end":42.855,"sentiment":"neutral","sentiment_score":0.0179708581417799}],"sentiment":"neutral","sentiment_score":0.012736935913562775,"channel":0,"num_words":25,"start":31.169998,"end":42.855},{"sentences":[{"text":"Hey, Bill.","start":43.144997,"end":43.704998,"sentiment":"neutral","sentiment_score":0.05584406293928623},{"text":"Can you just grab Bill, can you bring your Torch at them?","start":43.704998,"end":46.285,"sentiment":"neutral","sentiment_score":0.04812658904120326},{"text":"Alright.","start":47.545,"end":48.024998,"sentiment":"neutral","sentiment_score":0.03334701806306839},{"text":"Just sorry, babe.","start":48.024998,"end":51.065,"sentiment":"neutral","sentiment_score":-0.02619326487183571},{"text":"Give me a sec.","start":51.065,"end":51.704998,"sentiment":"neutral","sentiment_score":-0.005584389436990023}],"sentiment":"neutral","sentiment_score":0.02825622091239149,"channel":1,"num_words":22,"start":43.144997,"end":51.704998},{"sentences":[{"text":"I'll just schedule.","start":51.704998,"end":52.524998,"sentiment":"neutral","sentiment_score":0.026113038882613182}],"sentiment":"neutral","sentiment_score":0.026113038882613182,"channel":1,"num_words":3,"start":51.704998,"end":52.524998},{"sentences":[{"text":"Yeah.","start":52.515,"end":52.675,"sentiment":"neutral","sentiment_score":0.06613436341285706},{"text":"Yeah.","start":52.675,"end":52.915,"sentiment":"neutral","sentiment_score":0.08522089570760727},{"text":"Take your time.","start":52.915,"end":53.395,"sentiment":"neutral","sentiment_score":0.09188752869764964},{"text":"Take your time.","start":53.395,"end":53.875,"sentiment":"neutral","sentiment_score":0.10470761855443318},{"text":"That's okay.","start":53.875,"end":54.275,"sentiment":"neutral","sentiment_score":0.16985603421926498}],"sentiment":"neutral","sentiment_score":0.10808527693152428,"channel":0,"num_words":10,"start":52.515,"end":54.275},{"sentences":[{"text":"Take your time.","start":54.275,"end":55.175,"sentiment":"neutral","sentiment_score":0.1166007270415624}],"sentiment":"neutral","sentiment_score":0.1166007270415624,"channel":0,"num_words":3,"start":54.275,"end":55.175},{"sentences":[{"text":"Okay.","start":72.91499,"end":73.235,"sentiment":"neutral","sentiment_score":0.03410126268863678},{"text":"So what what is what am I looking for?","start":73.235,"end":75.174995,"sentiment":"neutral","sentiment_score":0.004226483404636383}],"sentiment":"neutral","sentiment_score":0.007213961333036423,"channel":1,"num_words":10,"start":72.91499,"end":75.174995},{"sentences":[{"text":"It says alternating switch.","start":76.115005,"end":78.295,"sentiment":"neutral","sentiment_score":0.001564002363011241}],"sentiment":"neutral","sentiment_score":0.001564002363011241,"channel":0,"num_words":4,"start":76.115005,"end":78.295},{"sentences":[{"text":"Oh oh.","start":80.104996,"end":80.674995,"sentiment":"neutral","sentiment_score":0.015157407149672508},{"text":"Alternative.","start":80.674995,"end":81.174995,"sentiment":"neutral","sentiment_score":0.013669794425368307}],"sentiment":"neutral","sentiment_score":0.014661536241571108,"channel":1,"num_words":3,"start":80.104996,"end":81.174995},{"sentences":[{"text":"Main switch alternative.","start":85.439995,"end":86.5,"sentiment":"neutral","sentiment_score":0.016897848496834438},{"text":"It says battery up up or down, whichever way it says battery.","start":86.64,"end":90.42,"sentiment":"neutral","sentiment_score":0.006209907975668709},{"text":"And on the other side, it says grid.","start":90.72,"end":92.82,"sentiment":"neutral","sentiment_score":0.006283020949922502},{"text":"Just click it to grid.","start":92.88,"end":94.82,"sentiment":"neutral","sentiment_score":0.008004281297326088}],"sentiment":"neutral","sentiment_score":0.0076963576887335095,"channel":0,"num_words":28,"start":85.439995,"end":94.82},{"sentences":[{"text":"Okay.","start":97.494995,"end":97.994995,"sentiment":"neutral","sentiment_score":0.01393686793744564},{"text":"So we're we're looking at","start":98.134995,"end":99.735,"sentiment":"neutral","sentiment_score":0.00662442846223712}],"sentiment":"neutral","sentiment_score":0.007843168374771873,"channel":1,"num_words":6,"start":97.494995,"end":99.735},{"sentences":[{"text":"Yeah.","start":101.814995,"end":101.975,"sentiment":"neutral","sentiment_score":0.012823550961911678},{"text":"Then so when Jason would have told you in the switchboard, there's a switch.","start":101.975,"end":106.395,"sentiment":"neutral","sentiment_score":0.006447537901944348}],"sentiment":"neutral","sentiment_score":0.0068726054392755035,"channel":0,"num_words":15,"start":101.814995,"end":106.395},{"sentences":[{"text":"Yep.","start":107.380005,"end":107.86,"sentiment":"neutral","sentiment_score":0.025568116456270214},{"text":"So can I just tell you something?","start":107.86,"end":109.3,"sentiment":"neutral","sentiment_score":0.011884090357593127},{"text":"The the switch is the main switch for inverter, two and k inverter.","start":109.3,"end":112.520004,"sentiment":"neutral","sentiment_score":0.012043599540797563},{"text":"There's","start":113.380005,"end":113.62,"sentiment":"neutral","sentiment_score":0.012526659294962885}],"sentiment":"neutral","sentiment_score":0.012629554649306969,"channel":1,"num_words":22,"start":107.380005,"end":113.62},{"sentences":[{"text":"Yep.","start":113.44,"end":113.94,"sentiment":"neutral","sentiment_score":0.02182578109204769}],"sentiment":"neutral","sentiment_score":0.02182578109204769,"channel":0,"num_words":1,"start":113.44,"end":113.94},{"sentences":[{"text":"a main switch, and then it's got alternative on it.","start":113.62,"end":117.16,"sentiment":"neutral","sentiment_score":0.016288961935788392}],"sentiment":"neutral","sentiment_score":0.016288961935788392,"channel":1,"num_words":10,"start":113.62,"end":117.16},{"sentences":[{"text":"Yep.","start":117.52,"end":118.0,"sentiment":"neutral","sentiment_score":0.05099376291036606},{"text":"That's correct.","start":118.0,"end":118.72,"sentiment":"neutral","sentiment_score":0.09607850015163422},{"text":"That's correct.","start":118.72,"end":119.36,"sentiment":"neutral","sentiment_score":0.11098725348711014},{"text":"That's the one.","start":119.36,"end":120.18,"sentiment":"neutral","sentiment_score":0.07629503806432088}],"sentiment":"neutral","sentiment_score":0.08675129804760218,"channel":0,"num_words":8,"start":117.52,"end":120.18},{"sentences":[{"text":"That's the one.","start":120.305,"end":121.205,"sentiment":"neutral","sentiment_score":0.057106949388980865}],"sentiment":"neutral","sentiment_score":0.057106949388980865,"channel":1,"num_words":3,"start":120.305,"end":121.205},{"sentences":[{"text":"So, yeah, it","start":120.799995,"end":122.159996,"sentiment":"neutral","sentiment_score":0.02287003460029761}],"sentiment":"neutral","sentiment_score":0.02287003460029761,"channel":0,"num_words":3,"start":120.799995,"end":122.159996},{"sentences":[{"text":"If","start":122.145,"end":122.384995,"sentiment":"neutral","sentiment_score":0.010496698319911957}],"sentiment":"neutral","sentiment_score":0.010496698319911957,"channel":1,"num_words":1,"start":122.145,"end":122.384995},{"sentences":[{"text":"just","start":122.159996,"end":122.659996,"sentiment":"neutral","sentiment_score":0.003188736736774445}],"sentiment":"neutral","sentiment_score":0.003188736736774445,"channel":0,"num_words":1,"start":122.159996,"end":122.659996},{"sentences":[{"text":"I turn","start":122.384995,"end":122.784996,"sentiment":"neutral","sentiment_score":0.0010724496096372604}],"sentiment":"neutral","sentiment_score":0.0010724496096372604,"channel":1,"num_words":2,"start":122.384995,"end":122.784996},{"sentences":[{"text":"flick","start":122.72,"end":122.96,"sentiment":"neutral","sentiment_score":-0.0016129333525896072}],"sentiment":"neutral","sentiment_score":-0.0016129333525896072,"channel":0,"num_words":1,"start":122.72,"end":122.96},{"sentences":[{"text":"that","start":122.784996,"end":123.025,"sentiment":"neutral","sentiment_score":-0.015568807721138}],"sentiment":"neutral","sentiment_score":-0.015568807721138,"channel":1,"num_words":1,"start":122.784996,"end":123.025},{"sentences":[{"text":"it","start":122.96,"end":123.119995,"sentiment":"neutral","sentiment_score":-0.023623794317245483}],"sentiment":"neutral","sentiment_score":-0.023623794317245483,"channel":0,"num_words":1,"start":122.96,"end":123.119995},{"sentences":[{"text":"off","start":123.025,"end":123.525,"sentiment":"neutral","sentiment_score":-0.011935915797948836}],"sentiment":"neutral","sentiment_score":-0.011935915797948836,"channel":1,"num_words":1,"start":123.025,"end":123.525},{"sentences":[{"text":"to yeah.","start":123.119995,"end":124.4,"sentiment":"neutral","sentiment_score":-0.007058918941766024},{"text":"No.","start":124.4,"end":124.64,"sentiment":"neutral","sentiment_score":-0.08488010615110397},{"text":"It's not off.","start":124.64,"end":125.28,"sentiment":"neutral","sentiment_score":-0.08594672878583272},{"text":"It's basically flicking to the grid.","start":125.28,"end":127.04,"sentiment":"neutral","sentiment_score":-0.032506474293768406},{"text":"You're not turning it off or anything.","start":127.04,"end":128.805,"sentiment":"neutral","sentiment_score":-0.15274074407560484}],"sentiment":"neutral","sentiment_score":-0.08531906235178835,"channel":0,"num_words":19,"start":123.119995,"end":128.805},{"sentences":[{"text":"You're just flicking to the grid.","start":129.045,"end":130.245,"sentiment":"neutral","sentiment_score":-0.045331129183371864},{"text":"So what we are trying to do right now, we're trying","start":130.245,"end":132.805,"sentiment":"neutral","sentiment_score":0.0489412939006632}],"sentiment":"neutral","sentiment_score":0.015668673988650825,"channel":0,"num_words":17,"start":129.045,"end":132.805},{"sentences":[{"text":"yeah.","start":132.705,"end":133.205,"sentiment":"neutral","sentiment_score":0.04040902107954025}],"sentiment":"neutral","sentiment_score":0.04040902107954025,"channel":1,"num_words":1,"start":132.705,"end":133.205},{"sentences":[{"text":"to mitigate the risk, the what's been happening right now.","start":132.805,"end":136.185,"sentiment":"neutral","sentiment_score":-0.12690573781728745},{"text":"Once we once we flick that switch to grid,","start":136.325,"end":140.025,"sentiment":"neutral","sentiment_score":0.03330134724577268}],"sentiment":"neutral","sentiment_score":-0.05101817120846949,"channel":0,"num_words":19,"start":132.805,"end":140.025},{"sentences":[{"text":"Yeah.","start":140.51999,"end":141.01999,"sentiment":"neutral","sentiment_score":0.051061876118183136}],"sentiment":"neutral","sentiment_score":0.051061876118183136,"channel":1,"num_words":1,"start":140.51999,"end":141.01999},{"sentences":[{"text":"basically, the whole system bypassed the battery in the inverter.","start":140.72499,"end":143.78499,"sentiment":"neutral","sentiment_score":0.0066320797428488735},{"text":"So by by doing that, if the same thing that must be happening right now in your inside your home, if","start":144.29001,"end":150.13,"sentiment":"neutral","sentiment_score":0.022540866929505552}],"sentiment":"neutral","sentiment_score":0.01740900009510017,"channel":0,"num_words":31,"start":140.72499,"end":150.13},{"sentences":[{"text":"Yeah.","start":149.985,"end":150.485,"sentiment":"neutral","sentiment_score":-0.06749027222394943}],"sentiment":"neutral","sentiment_score":-0.06749027222394943,"channel":1,"num_words":1,"start":149.985,"end":150.485},{"sentences":[{"text":"if it keeps going on, that means it has nothing to do with the battery and inverter.","start":150.13,"end":154.55,"sentiment":"negative","sentiment_score":-0.37440771741025586}],"sentiment":"negative","sentiment_score":-0.37440771741025586,"channel":0,"num_words":17,"start":150.13,"end":154.55},{"sentences":[{"text":"Oh,","start":154.625,"end":154.94499,"sentiment":"neutral","sentiment_score":-0.07323543727397919}],"sentiment":"neutral","sentiment_score":-0.07323543727397919,"channel":1,"num_words":1,"start":154.625,"end":154.94499},{"sentences":[{"text":"If,","start":154.93001,"end":155.33,"sentiment":"neutral","sentiment_score":-0.09620412439107896}],"sentiment":"neutral","sentiment_score":-0.09620412439107896,"channel":0,"num_words":1,"start":154.93001,"end":155.33},{"sentences":[{"text":"I see.","start":154.94499,"end":155.685,"sentiment":"neutral","sentiment_score":-0.06958254799246788}],"sentiment":"neutral","sentiment_score":-0.06958254799246788,"channel":1,"num_words":2,"start":154.94499,"end":155.685},{"sentences":[{"text":"basically,","start":155.33,"end":155.83,"sentiment":"neutral","sentiment_score":-0.047827884554862976}],"sentiment":"neutral","sentiment_score":-0.047827884554862976,"channel":0,"num_words":1,"start":155.33,"end":155.83},{"sentences":[{"text":"He's","start":155.745,"end":156.065,"sentiment":"neutral","sentiment_score":-0.061683714389801025}],"sentiment":"neutral","sentiment_score":-0.061683714389801025,"channel":1,"num_words":1,"start":155.745,"end":156.065},{"sentences":[{"text":"if,","start":156.05,"end":156.37,"sentiment":"neutral","sentiment_score":-0.0664803609251976}],"sentiment":"neutral","sentiment_score":-0.0664803609251976,"channel":0,"num_words":1,"start":156.05,"end":156.37},{"sentences":[{"text":"got","start":156.065,"end":156.565,"sentiment":"neutral","sentiment_score":-0.08005017787218094}],"sentiment":"neutral","sentiment_score":-0.08005017787218094,"channel":1,"num_words":1,"start":156.065,"end":156.565},{"sentences":[{"text":"yeah, if it stops, that means","start":156.37,"end":158.545,"sentiment":"neutral","sentiment_score":-0.11347457269827525}],"sentiment":"neutral","sentiment_score":-0.11347457269827525,"channel":0,"num_words":6,"start":156.37,"end":158.545},{"sentences":[{"text":"so isn't it?","start":158.145,"end":159.045,"sentiment":"neutral","sentiment_score":-0.0840785801410675}],"sentiment":"neutral","sentiment_score":-0.0840785801410675,"channel":1,"num_words":3,"start":158.145,"end":159.045},{"sentences":[{"text":"that yeah.","start":158.545,"end":159.36499,"sentiment":"neutral","sentiment_score":-0.03014934528619051}],"sentiment":"neutral","sentiment_score":-0.03014934528619051,"channel":0,"num_words":2,"start":158.545,"end":159.36499},{"sentences":[{"text":"So I can see he's got up alternative supply down grid supply.","start":160.865,"end":164.52,"sentiment":"neutral","sentiment_score":0.021478864364326},{"text":"So change of a","start":164.52,"end":165.48,"sentiment":"neutral","sentiment_score":0.016609701793640852}],"sentiment":"neutral","sentiment_score":0.020261573721654713,"channel":1,"num_words":16,"start":160.865,"end":165.48},{"sentences":[{"text":"Yeah.","start":165.34499,"end":165.42499,"sentiment":"neutral","sentiment_score":0.016533248126506805},{"text":"Yeah.","start":165.42499,"end":165.92499,"sentiment":"neutral","sentiment_score":0.014628276228904724}],"sentiment":"neutral","sentiment_score":0.015580762177705765,"channel":0,"num_words":2,"start":165.34499,"end":165.92499},{"sentences":[{"text":"switch.","start":165.48,"end":165.72,"sentiment":"neutral","sentiment_score":0.012470994144678116},{"text":"Yeah?","start":165.72,"end":166.22,"sentiment":"neutral","sentiment_score":0.01667136326432228},{"text":"So","start":166.68001,"end":166.92,"sentiment":"neutral","sentiment_score":0.014676579274237156}],"sentiment":"neutral","sentiment_score":0.014606312227745851,"channel":1,"num_words":3,"start":165.48,"end":166.92},{"sentences":[{"text":"Yeah.","start":166.78499,"end":166.94499,"sentiment":"neutral","sentiment_score":0.013594493269920347}],"sentiment":"neutral","sentiment_score":0.013594493269920347,"channel":0,"num_words":1,"start":166.78499,"end":166.94499},{"sentences":[{"text":"if","start":166.92,"end":167.08,"sentiment":"neutral","sentiment_score":0.01040472649037838}],"sentiment":"neutral","sentiment_score":0.01040472649037838,"channel":1,"num_words":1,"start":166.92,"end":167.08},{"sentences":[{"text":"That's","start":166.94499,"end":167.185,"sentiment":"neutral","sentiment_score":0.020199358463287354}],"sentiment":"neutral","sentiment_score":0.020199358463287354,"channel":0,"num_words":1,"start":166.94499,"end":167.185},{"sentences":[{"text":"I push","start":167.08,"end":167.48,"sentiment":"neutral","sentiment_score":0.023660514503717422}],"sentiment":"neutral","sentiment_score":0.023660514503717422,"channel":1,"num_words":2,"start":167.08,"end":167.48},{"sentences":[{"text":"correct.","start":167.185,"end":167.58499,"sentiment":"neutral","sentiment_score":0.027503393590450287}],"sentiment":"neutral","sentiment_score":0.027503393590450287,"channel":0,"num_words":1,"start":167.185,"end":167.58499},{"sentences":[{"text":"that","start":167.48,"end":167.98,"sentiment":"neutral","sentiment_score":0.015560337342321873}],"sentiment":"neutral","sentiment_score":0.015560337342321873,"channel":1,"num_words":1,"start":167.48,"end":167.98},{"sentences":[{"text":"Just put it to, yeah, to grid.","start":167.58499,"end":169.765,"sentiment":"neutral","sentiment_score":0.022901623908962523}],"sentiment":"neutral","sentiment_score":0.022901623908962523,"channel":0,"num_words":7,"start":167.58499,"end":169.765},{"sentences":[{"text":"okay.","start":171.64,"end":172.04001,"sentiment":"neutral","sentiment_score":0.06206728518009186},{"text":"So I've just put it to power to grid.","start":172.04001,"end":175.02,"sentiment":"neutral","sentiment_score":0.06969857836763065}],"sentiment":"neutral","sentiment_score":0.06893544904887676,"channel":1,"num_words":10,"start":171.64,"end":175.02},{"sentences":[{"text":"That's correct.","start":174.88,"end":175.62001,"sentiment":"neutral","sentiment_score":0.1297113299369812},{"text":"To grid.","start":175.76001,"end":176.24,"sentiment":"neutral","sentiment_score":0.07140255346894264}],"sentiment":"neutral","sentiment_score":0.10055694170296192,"channel":0,"num_words":4,"start":174.88,"end":176.24},{"sentences":[{"text":"Right.","start":176.12,"end":176.62,"sentiment":"neutral","sentiment_score":0.13076181709766388}],"sentiment":"neutral","sentiment_score":0.13076181709766388,"channel":1,"num_words":1,"start":176.12,"end":176.62},{"sentences":[{"text":"That's correct.","start":176.24,"end":176.98001,"sentiment":"neutral","sentiment_score":0.17670220881700516},{"text":"So now","start":177.04001,"end":177.52,"sentiment":"neutral","sentiment_score":0.12906783819198608}],"sentiment":"neutral","sentiment_score":0.15288502350449562,"channel":0,"num_words":4,"start":176.24,"end":177.52},{"sentences":[{"text":"Yep.","start":177.40001,"end":177.90001,"sentiment":"neutral","sentiment_score":0.12095409631729126}],"sentiment":"neutral","sentiment_score":0.12095409631729126,"channel":1,"num_words":1,"start":177.40001,"end":177.90001},{"sentences":[{"text":"what what we have done, basically, we bypass the battery","start":177.52,"end":180.74,"sentiment":"neutral","sentiment_score":0.07757071033120155}],"sentiment":"neutral","sentiment_score":0.07757071033120155,"channel":0,"num_words":10,"start":177.52,"end":180.74},{"sentences":[{"text":"Yep.","start":181.11499,"end":181.61499,"sentiment":"neutral","sentiment_score":0.03455279767513275}],"sentiment":"neutral","sentiment_score":0.03455279767513275,"channel":1,"num_words":1,"start":181.11499,"end":181.61499},{"sentences":[{"text":"in the inverter, and","start":181.12001,"end":183.04001,"sentiment":"neutral","sentiment_score":0.05453871097415686}],"sentiment":"neutral","sentiment_score":0.05453871097415686,"channel":0,"num_words":4,"start":181.12001,"end":183.04001},{"sentences":[{"text":"Yep.","start":182.715,"end":183.215,"sentiment":"neutral","sentiment_score":0.05985582619905472}],"sentiment":"neutral","sentiment_score":0.05985582619905472,"channel":1,"num_words":1,"start":182.715,"end":183.215},{"sentences":[{"text":"now you're directly connected to the grid.","start":183.04001,"end":185.085,"sentiment":"neutral","sentiment_score":0.06534899611558233},{"text":"If the","start":185.32501,"end":185.725,"sentiment":"neutral","sentiment_score":-0.05559035576879978}],"sentiment":"neutral","sentiment_score":0.03847358458571964,"channel":0,"num_words":9,"start":183.04001,"end":185.725},{"sentences":[{"text":"Yeah.","start":185.515,"end":186.015,"sentiment":"neutral","sentiment_score":-0.11944445967674255}],"sentiment":"neutral","sentiment_score":-0.11944445967674255,"channel":1,"num_words":1,"start":185.515,"end":186.015},{"sentences":[{"text":"problem persists inside your home again, you see the lights flickering or whatever the problem that you were telling me, if it still persists, that has nothing to do with the battery and inverter.","start":185.725,"end":196.38501,"sentiment":"neutral","sentiment_score":-0.32936714151326346},{"text":"And with the","start":196.68501,"end":197.24501,"sentiment":"neutral","sentiment_score":-0.10462817549705505}],"sentiment":"neutral","sentiment_score":-0.31114506318762497,"channel":0,"num_words":37,"start":185.725,"end":197.24501},{"sentences":[{"text":"Yeah.","start":197.18001,"end":197.68001,"sentiment":"neutral","sentiment_score":-0.05603765696287155}],"sentiment":"neutral","sentiment_score":-0.05603765696287155,"channel":1,"num_words":1,"start":197.18001,"end":197.68001},{"sentences":[{"text":"light that you were talking about before, orange light and from green to orange, so when the sun goes down, what happens basically, inverter changes the modes.","start":197.24501,"end":206.48,"sentiment":"neutral","sentiment_score":-0.06474578642734775},{"text":"And when inverter changes the modes, so inverter basically get into the sleep process because there's no sun outside.","start":206.78,"end":214.08,"sentiment":"neutral","sentiment_score":-0.11811767381272818},{"text":"So that part is very normal.","start":214.14,"end":217.025,"sentiment":"neutral","sentiment_score":-0.05378259470065435},{"text":"It's like from green to orange.","start":217.08499,"end":218.86499,"sentiment":"neutral","sentiment_score":0.07895467864970367},{"text":"It has nothing to do with the with any complications.","start":219.00499,"end":221.665,"sentiment":"neutral","sentiment_score":-0.02549491710960865}],"sentiment":"neutral","sentiment_score":-0.06023953975561787,"channel":0,"num_words":68,"start":197.24501,"end":221.665},{"sentences":[{"text":"So now now what you have done, basically, you bypass the battery.","start":222.205,"end":225.665,"sentiment":"neutral","sentiment_score":0.03713152495523294},{"text":"If the problem persists and see if the challenge is for I'll get the claims team to look into it tomorrow.","start":225.965,"end":232.37,"sentiment":"neutral","sentiment_score":-0.01351265366455274},{"text":"And, basically, are you gonna be home tomorrow by any chance, or","start":232.51,"end":236.29,"sentiment":"neutral","sentiment_score":0.01069484829592208}],"sentiment":"neutral","sentiment_score":0.006447794490183393,"channel":0,"num_words":45,"start":222.205,"end":236.29},{"sentences":[{"text":"Yeah.","start":236.08,"end":236.32,"sentiment":"neutral","sentiment_score":0.0058973743580281734},{"text":"I'll","start":236.32,"end":236.56001,"sentiment":"neutral","sentiment_score":0.011841952800750732}],"sentiment":"neutral","sentiment_score":0.008869663579389453,"channel":1,"num_words":2,"start":236.08,"end":236.56001},{"sentences":[{"text":"you're gonna","start":236.34999,"end":236.75,"sentiment":"neutral","sentiment_score":0.01302092894911766}],"sentiment":"neutral","sentiment_score":0.01302092894911766,"channel":0,"num_words":2,"start":236.34999,"end":236.75},{"sentences":[{"text":"I'll be","start":236.56001,"end":236.88,"sentiment":"neutral","sentiment_score":0.013306277338415384}],"sentiment":"neutral","sentiment_score":0.013306277338415384,"channel":1,"num_words":2,"start":236.56001,"end":236.88},{"sentences":[{"text":"be","start":236.75,"end":236.91,"sentiment":"neutral","sentiment_score":0.009069880470633509}],"sentiment":"neutral","sentiment_score":0.009069880470633509,"channel":0,"num_words":1,"start":236.75,"end":236.91},{"sentences":[{"text":"home.","start":236.88,"end":237.12001,"sentiment":"neutral","sentiment_score":0.008990718051791191}],"sentiment":"neutral","sentiment_score":0.008990718051791191,"channel":1,"num_words":1,"start":236.88,"end":237.12001},{"sentences":[{"text":"away?","start":236.91,"end":237.23,"sentiment":"neutral","sentiment_score":-0.00031241588294506073}],"sentiment":"neutral","sentiment_score":-0.00031241588294506073,"channel":0,"num_words":1,"start":236.91,"end":237.23},{"sentences":[{"text":"Yeah.","start":237.12001,"end":237.62001,"sentiment":"neutral","sentiment_score":0.005482375156134367}],"sentiment":"neutral","sentiment_score":0.005482375156134367,"channel":1,"num_words":1,"start":237.12001,"end":237.62001},{"sentences":[{"text":"Or","start":237.23,"end":237.73,"sentiment":"neutral","sentiment_score":0.006512211635708809}],"sentiment":"neutral","sentiment_score":0.006512211635708809,"channel":0,"num_words":1,"start":237.23,"end":237.73},{"sentences":[{"text":"Yeah.","start":237.895,"end":238.135,"sentiment":"neutral","sentiment_score":0.011461002752184868}],"sentiment":"neutral","sentiment_score":0.011461002752184868,"channel":1,"num_words":1,"start":237.895,"end":238.135},{"sentences":[{"text":"you'll","start":238.11,"end":238.34999,"sentiment":"neutral","sentiment_score":0.018049880862236023}],"sentiment":"neutral","sentiment_score":0.018049880862236023,"channel":0,"num_words":1,"start":238.11,"end":238.34999},{"sentences":[{"text":"I'll be","start":238.135,"end":238.375,"sentiment":"neutral","sentiment_score":0.017898461781442165}],"sentiment":"neutral","sentiment_score":0.017898461781442165,"channel":1,"num_words":2,"start":238.135,"end":238.375},{"sentences":[{"text":"be","start":238.34999,"end":238.51,"sentiment":"neutral","sentiment_score":0.011547114700078964}],"sentiment":"neutral","sentiment_score":0.011547114700078964,"channel":0,"num_words":1,"start":238.34999,"end":238.51},{"sentences":[{"text":"home","start":238.375,"end":238.615,"sentiment":"neutral","sentiment_score":0.015241708606481552}],"sentiment":"neutral","sentiment_score":0.015241708606481552,"channel":1,"num_words":1,"start":238.375,"end":238.615},{"sentences":[{"text":"home.","start":238.51,"end":238.75,"sentiment":"neutral","sentiment_score":0.014764185063540936}],"sentiment":"neutral","sentiment_score":0.014764185063540936,"channel":0,"num_words":1,"start":238.51,"end":238.75},{"sentences":[{"text":"tomorrow.","start":238.615,"end":239.095,"sentiment":"neutral","sentiment_score":0.01043514721095562}],"sentiment":"neutral","sentiment_score":0.01043514721095562,"channel":1,"num_words":1,"start":238.615,"end":239.095},{"sentences":[{"text":"Okay.","start":238.75,"end":239.25,"sentiment":"neutral","sentiment_score":0.036397479474544525}],"sentiment":"neutral","sentiment_score":0.036397479474544525,"channel":0,"num_words":1,"start":238.75,"end":239.25},{"sentences":[{"text":"Yeah.","start":239.095,"end":239.595,"sentiment":"neutral","sentiment_score":0.039150625467300415}],"sentiment":"neutral","sentiment_score":0.039150625467300415,"channel":1,"num_words":1,"start":239.095,"end":239.595},{"sentences":[{"text":"Yeah.","start":239.435,"end":239.75499,"sentiment":"neutral","sentiment_score":0.045328591018915176},{"text":"I'll I'll get someone to basically look into your system, see what's they'll prepare the whole report and figure it out.","start":239.75499,"end":248.89499,"sentiment":"neutral","sentiment_score":0.07506489452152025}],"sentiment":"neutral","sentiment_score":0.07371324436231093,"channel":0,"num_words":22,"start":239.435,"end":248.89499},{"sentences":[{"text":"Okay, babe.","start":249.175,"end":249.895,"sentiment":"neutral","sentiment_score":0.21408060938119888},{"text":"Thank you.","start":249.895,"end":250.215,"sentiment":"positive","sentiment_score":0.4763147383928299},{"text":"So I'll just leave it on group now.","start":250.215,"end":251.655,"sentiment":"neutral","sentiment_score":0.1948434542864561},{"text":"Yeah?","start":251.655,"end":252.155,"sentiment":"neutral","sentiment_score":0.11197076737880708}],"sentiment":"neutral","sentiment_score":0.23473146901680872,"channel":1,"num_words":13,"start":249.175,"end":252.155},{"sentences":[{"text":"Yes.","start":251.67499,"end":252.17499,"sentiment":"neutral","sentiment_score":0.08360244333744049},{"text":"Yeah.","start":252.54,"end":252.7,"sentiment":"neutral","sentiment_score":0.07454434037208557},{"text":"It","start":252.7,"end":252.93999,"sentiment":"neutral","sentiment_score":0.07420603930950165}],"sentiment":"neutral","sentiment_score":0.07745094100634257,"channel":0,"num_words":3,"start":251.67499,"end":252.93999},{"sentences":[{"text":"Alright.","start":252.775,"end":253.275,"sentiment":"neutral","sentiment_score":0.08551766723394394}],"sentiment":"neutral","sentiment_score":0.08551766723394394,"channel":1,"num_words":1,"start":252.775,"end":253.275},{"sentences":[{"text":"doesn't even say this is this is the the rule or some see any variations.","start":252.93999,"end":260.0,"sentiment":"neutral","sentiment_score":0.03485355501373609},{"text":"If you see any challenges, you know, you can just come and flick the switch","start":260.06,"end":264.24,"sentiment":"neutral","sentiment_score":0.04112885482609272}],"sentiment":"neutral","sentiment_score":0.0379912049199144,"channel":0,"num_words":30,"start":252.93999,"end":264.24},{"sentences":[{"text":"Okay.","start":264.91,"end":265.41,"sentiment":"neutral","sentiment_score":0.030916035175323486}],"sentiment":"neutral","sentiment_score":0.030916035175323486,"channel":1,"num_words":1,"start":264.91,"end":265.41},{"sentences":[{"text":"up and down.","start":264.94,"end":265.84,"sentiment":"neutral","sentiment_score":0.03201549251874288}],"sentiment":"neutral","sentiment_score":0.03201549251874288,"channel":0,"num_words":3,"start":264.94,"end":265.84},{"sentences":[{"text":"Yeah.","start":266.11002,"end":266.61002,"sentiment":"neutral","sentiment_score":0.05802132934331894}],"sentiment":"neutral","sentiment_score":0.05802132934331894,"channel":1,"num_words":1,"start":266.11002,"end":266.61002},{"sentences":[{"text":"And so that at least it bypasses the and will have electricity from the grid.","start":266.195,"end":275.735,"sentiment":"neutral","sentiment_score":0.04710172588626544}],"sentiment":"neutral","sentiment_score":0.04710172588626544,"channel":0,"num_words":15,"start":266.195,"end":275.735},{"sentences":[{"text":"Okay.","start":276.195,"end":276.695,"sentiment":"neutral","sentiment_score":0.05912712216377258},{"text":"So I'll just leave it down for tonight, and then I'll speak to someone tomorrow.","start":276.83502,"end":280.27502,"sentiment":"neutral","sentiment_score":0.04331336617469787},{"text":"Yeah?","start":280.27502,"end":280.77502,"sentiment":"neutral","sentiment_score":0.03397424519062042}],"sentiment":"neutral","sentiment_score":0.04369422705734477,"channel":1,"num_words":17,"start":276.195,"end":280.77502},{"sentences":[{"text":"Yeah.","start":281.42,"end":281.58002,"sentiment":"neutral","sentiment_score":0.036615319550037384},{"text":"Yeah.","start":281.58002,"end":281.82,"sentiment":"neutral","sentiment_score":0.038637202233076096},{"text":"Just speak to me tomorrow.","start":281.82,"end":283.12,"sentiment":"neutral","sentiment_score":0.03372645303606987},{"text":"Well, I'll I'll get someone to give you a call tomorrow.","start":283.58002,"end":286.0,"sentiment":"neutral","sentiment_score":0.04801827465946024}],"sentiment":"neutral","sentiment_score":0.04289365601208475,"channel":0,"num_words":18,"start":281.42,"end":286.0},{"sentences":[{"text":"Okay.","start":285.87,"end":286.37,"sentiment":"neutral","sentiment_score":0.07142799347639084}],"sentiment":"neutral","sentiment_score":0.07142799347639084,"channel":1,"num_words":1,"start":285.87,"end":286.37},{"sentences":[{"text":"I'll","start":286.38,"end":286.7,"sentiment":"neutral","sentiment_score":0.07077622413635254}],"sentiment":"neutral","sentiment_score":0.07077622413635254,"channel":0,"num_words":1,"start":286.38,"end":286.7},{"sentences":[{"text":"Alright.","start":286.43,"end":286.93,"sentiment":"neutral","sentiment_score":0.09273375570774078}],"sentiment":"neutral","sentiment_score":0.09273375570774078,"channel":1,"num_words":1,"start":286.43,"end":286.93},{"sentences":[{"text":"get my voice to get on to it and","start":286.7,"end":289.36002,"sentiment":"neutral","sentiment_score":0.06920433789491653}],"sentiment":"neutral","sentiment_score":0.06920433789491653,"channel":0,"num_words":9,"start":286.7,"end":289.36002},{"sentences":[{"text":"Yeah.","start":289.07,"end":289.57,"sentiment":"neutral","sentiment_score":0.0825735479593277}],"sentiment":"neutral","sentiment_score":0.0825735479593277,"channel":1,"num_words":1,"start":289.07,"end":289.57},{"sentences":[{"text":"get things sorted as fast as possible.","start":289.5,"end":291.44,"sentiment":"neutral","sentiment_score":0.11514187284878322},{"text":"But,","start":291.72498,"end":291.88498,"sentiment":"neutral","sentiment_score":0.03851642087101936}],"sentiment":"neutral","sentiment_score":0.10556369135156274,"channel":0,"num_words":8,"start":289.5,"end":291.88498},{"sentences":[{"text":"Okay.","start":291.79,"end":292.29,"sentiment":"neutral","sentiment_score":0.03344440460205078}],"sentiment":"neutral","sentiment_score":0.03344440460205078,"channel":1,"num_words":1,"start":291.79,"end":292.29},{"sentences":[{"text":"yeah, just keep an eye on what's what was happening before.","start":291.88498,"end":294.865,"sentiment":"neutral","sentiment_score":0.01657381332056089},{"text":"Is this still","start":294.925,"end":295.645,"sentiment":"neutral","sentiment_score":-0.014910173291961351}],"sentiment":"neutral","sentiment_score":0.009827244760734695,"channel":0,"num_words":14,"start":291.88498,"end":295.645},{"sentences":[{"text":"Yeah.","start":295.63,"end":296.13,"sentiment":"neutral","sentiment_score":-0.006672871299088001}],"sentiment":"neutral","sentiment_score":-0.006672871299088001,"channel":1,"num_words":1,"start":295.63,"end":296.13},{"sentences":[{"text":"happening or not happening?","start":295.645,"end":297.085,"sentiment":"neutral","sentiment_score":-0.0372049012221396},{"text":"So that is the most important part.","start":297.085,"end":298.94498,"sentiment":"neutral","sentiment_score":0.05518386246902602}],"sentiment":"neutral","sentiment_score":0.02158794839951125,"channel":0,"num_words":11,"start":295.645,"end":298.94498},{"sentences":[{"text":"Okay.","start":299.425,"end":299.925,"sentiment":"neutral","sentiment_score":0.10332924127578735},{"text":"Alright.","start":299.985,"end":300.485,"sentiment":"neutral","sentiment_score":0.18398639559745789},{"text":"Great.","start":300.865,"end":301.345,"sentiment":"neutral","sentiment_score":0.3027702569961548}],"sentiment":"neutral","sentiment_score":0.19669529795646667,"channel":1,"num_words":3,"start":299.425,"end":301.345},{"sentences":[{"text":"Okay?","start":301.32498,"end":301.82498,"sentiment":"neutral","sentiment_score":0.2071802169084549}],"sentiment":"neutral","sentiment_score":0.2071802169084549,"channel":0,"num_words":1,"start":301.32498,"end":301.82498},{"sentences":[{"text":"Thanks, Bev.","start":301.345,"end":302.32498,"sentiment":"neutral","sentiment_score":0.2782633751630783}],"sentiment":"neutral","sentiment_score":0.2782633751630783,"channel":1,"num_words":2,"start":301.345,"end":302.32498},{"sentences":[{"text":"No worries.","start":302.365,"end":303.00293,"sentiment":"neutral","sentiment_score":0.09175531193614006},{"text":"No","start":303.08292,"end":303.24292,"sentiment":"neutral","sentiment_score":0.029023706912994385}],"sentiment":"neutral","sentiment_score":0.07084477692842484,"channel":0,"num_words":3,"start":302.365,"end":303.24292},{"sentences":[{"text":"Thank","start":303.10498,"end":303.345,"sentiment":"neutral","sentiment_score":0.03651592507958412}],"sentiment":"neutral","sentiment_score":0.03651592507958412,"channel":1,"num_words":1,"start":303.10498,"end":303.345},{"sentences":[{"text":"worries.","start":303.24292,"end":303.48294,"sentiment":"neutral","sentiment_score":0.0638301745057106}],"sentiment":"neutral","sentiment_score":0.0638301745057106,"channel":0,"num_words":1,"start":303.24292,"end":303.48294},{"sentences":[{"text":"you,","start":303.345,"end":303.585,"sentiment":"neutral","sentiment_score":0.04143311828374863}],"sentiment":"neutral","sentiment_score":0.04143311828374863,"channel":1,"num_words":1,"start":303.345,"end":303.585},{"sentences":[{"text":"No","start":303.48294,"end":303.64294,"sentiment":"neutral","sentiment_score":0.010712791234254835}],"sentiment":"neutral","sentiment_score":0.010712791234254835,"channel":0,"num_words":1,"start":303.48294,"end":303.64294},{"sentences":[{"text":"mate.","start":303.585,"end":303.905,"sentiment":"neutral","sentiment_score":0.005881314165890217}],"sentiment":"neutral","sentiment_score":0.005881314165890217,"channel":1,"num_words":1,"start":303.585,"end":303.905},{"sentences":[{"text":"anything","start":303.64294,"end":303.96292,"sentiment":"neutral","sentiment_score":0.00565214641392231}],"sentiment":"neutral","sentiment_score":0.00565214641392231,"channel":0,"num_words":1,"start":303.64294,"end":303.96292},{"sentences":[{"text":"Sorry","start":303.905,"end":304.065,"sentiment":"neutral","sentiment_score":-0.010821079835295675}],"sentiment":"neutral","sentiment_score":-0.010821079835295675,"channel":1,"num_words":1,"start":303.905,"end":304.065},{"sentences":[{"text":"else.","start":303.96292,"end":304.20294,"sentiment":"neutral","sentiment_score":0.002138916403055191}],"sentiment":"neutral","sentiment_score":0.002138916403055191,"channel":0,"num_words":1,"start":303.96292,"end":304.20294},{"sentences":[{"text":"for","start":304.065,"end":304.22498,"sentiment":"neutral","sentiment_score":0.02976101078093052}],"sentiment":"neutral","sentiment_score":0.02976101078093052,"channel":1,"num_words":1,"start":304.065,"end":304.22498},{"sentences":[{"text":"Just","start":304.20294,"end":304.44293,"sentiment":"neutral","sentiment_score":0.03938673064112663}],"sentiment":"neutral","sentiment_score":0.03938673064112663,"channel":0,"num_words":1,"start":304.20294,"end":304.44293},{"sentences":[{"text":"having","start":304.22498,"end":304.54498,"sentiment":"neutral","sentiment_score":0.059239912778139114}],"sentiment":"neutral","sentiment_score":0.059239912778139114,"channel":1,"num_words":1,"start":304.22498,"end":304.54498},{"sentences":[{"text":"fine.","start":304.44293,"end":304.76294,"sentiment":"neutral","sentiment_score":0.06989546120166779}],"sentiment":"neutral","sentiment_score":0.06989546120166779,"channel":0,"num_words":1,"start":304.44293,"end":304.76294},{"sentences":[{"text":"to call","start":304.54498,"end":304.78497,"sentiment":"neutral","sentiment_score":0.03497477062046528}],"sentiment":"neutral","sentiment_score":0.03497477062046528,"channel":1,"num_words":2,"start":304.54498,"end":304.78497},{"sentences":[{"text":"Have","start":304.76294,"end":304.92294,"sentiment":"neutral","sentiment_score":0.03246883675456047}],"sentiment":"neutral","sentiment_score":0.03246883675456047,"channel":0,"num_words":1,"start":304.76294,"end":304.92294},{"sentences":[{"text":"you","start":304.78497,"end":304.94498,"sentiment":"neutral","sentiment_score":0.03195685148239136}],"sentiment":"neutral","sentiment_score":0.03195685148239136,"channel":1,"num_words":1,"start":304.78497,"end":304.94498},{"sentences":[{"text":"a","start":304.92294,"end":305.00293,"sentiment":"neutral","sentiment_score":0.03295833617448807}],"sentiment":"neutral","sentiment_score":0.03295833617448807,"channel":0,"num_words":1,"start":304.92294,"end":305.00293},{"sentences":[{"text":"overseas.","start":304.94498,"end":305.425,"sentiment":"neutral","sentiment_score":0.07033246755599976}],"sentiment":"neutral","sentiment_score":0.07033246755599976,"channel":1,"num_words":1,"start":304.94498,"end":305.425},{"sentences":[{"text":"good one.","start":305.00293,"end":305.72293,"sentiment":"neutral","sentiment_score":0.16567447036504745}],"sentiment":"neutral","sentiment_score":0.16567447036504745,"channel":0,"num_words":2,"start":305.00293,"end":305.72293},{"sentences":[{"text":"Alright, mate.","start":305.425,"end":305.985,"sentiment":"neutral","sentiment_score":0.08931657299399376}],"sentiment":"neutral","sentiment_score":0.08931657299399376,"channel":1,"num_words":2,"start":305.425,"end":305.985},{"sentences":[{"text":"No.","start":305.72293,"end":306.04294,"sentiment":"neutral","sentiment_score":0.01541941612958908}],"sentiment":"neutral","sentiment_score":0.01541941612958908,"channel":0,"num_words":1,"start":305.72293,"end":306.04294},{"sentences":[{"text":"Bye","start":305.985,"end":306.22498,"sentiment":"neutral","sentiment_score":0.0087579395622015}],"sentiment":"neutral","sentiment_score":0.0087579395622015,"channel":1,"num_words":1,"start":305.985,"end":306.22498},{"sentences":[{"text":"No.","start":306.04294,"end":306.20294,"sentiment":"neutral","sentiment_score":0.02237629145383835},{"text":"All","start":306.20294,"end":306.44293,"sentiment":"neutral","sentiment_score":0.06223864108324051}],"sentiment":"neutral","sentiment_score":0.04230746626853943,"channel":0,"num_words":2,"start":306.04294,"end":306.44293},{"sentences":[{"text":"bye.","start":306.22498,"end":306.72498,"sentiment":"neutral","sentiment_score":0.09041070938110352}],"sentiment":"neutral","sentiment_score":0.09041070938110352,"channel":1,"num_words":1,"start":306.22498,"end":306.72498},{"sentences":[{"text":"good.","start":306.44293,"end":306.68292,"sentiment":"neutral","sentiment_score":0.1870018094778061},{"text":"All good.","start":306.68292,"end":307.08292,"sentiment":"neutral","sentiment_score":0.28276588022708893},{"text":"All good, mate.","start":307.08292,"end":307.72293,"sentiment":"positive","sentiment_score":0.3649969696998596},{"text":"All good.","start":307.72293,"end":308.12292,"sentiment":"positive","sentiment_score":0.37121622264385223},{"text":"Thank you so","start":308.12292,"end":308.60294,"sentiment":"positive","sentiment_score":0.4597757160663605}],"sentiment":"positive","sentiment_score":0.36084400659257715,"channel":0,"num_words":11,"start":306.44293,"end":308.60294},{"sentences":[{"text":"Alright.","start":308.465,"end":308.94498,"sentiment":"positive","sentiment_score":0.3861514925956726}],"sentiment":"positive","sentiment_score":0.3861514925956726,"channel":1,"num_words":1,"start":308.465,"end":308.94498},{"sentences":[{"text":"much.","start":308.60294,"end":309.10294,"sentiment":"positive","sentiment_score":0.3930710554122925}],"sentiment":"positive","sentiment_score":0.3930710554122925,"channel":0,"num_words":1,"start":308.60294,"end":309.10294},{"sentences":[{"text":"Thank you, Bev.","start":308.94498,"end":309.66498,"sentiment":"positive","sentiment_score":0.371370792388916},{"text":"Bye,","start":309.66498,"end":309.905,"sentiment":"neutral","sentiment_score":0.11959770321846008}],"sentiment":"neutral","sentiment_score":0.30842752009630203,"channel":1,"num_words":4,"start":308.94498,"end":309.905},{"sentences":[{"text":"Just","start":309.80292,"end":310.04294,"sentiment":"neutral","sentiment_score":0.25613537430763245}],"sentiment":"neutral","sentiment_score":0.25613537430763245,"channel":0,"num_words":1,"start":309.80292,"end":310.04294},{"sentences":[{"text":"mate.","start":309.905,"end":310.405,"sentiment":"neutral","sentiment_score":0.19219645857810977}],"sentiment":"neutral","sentiment_score":0.19219645857810977,"channel":1,"num_words":1,"start":309.905,"end":310.405},{"sentences":[{"text":"fine.","start":310.04294,"end":310.54294,"sentiment":"neutral","sentiment_score":0.28396955132484436},{"text":"Just just fine.","start":310.76294,"end":311.64294,"sentiment":"positive","sentiment_score":0.4442420204480489},{"text":"Bye.","start":311.64294,"end":312.14294,"sentiment":"neutral","sentiment_score":-0.09338702261447906}],"sentiment":"neutral","sentiment_score":0.3046617180109024,"channel":0,"num_words":5,"start":310.04294,"end":312.14294}]},"summary":{"result":"success","short":"The customer is on the phone with an agent to discuss a potential issue with their inverter. The agent explains that they bypass the battery and instead use the grid to fix the problem. The customer is instructed to call back the agent if the issue persists and the agent will investigate the issue and provide a report."},"intents":{"segments":[{"text":"I'll I'll get someone to basically look into your system, see what's they'll prepare the whole report and figure it out. Okay, babe.","start_word":636,"end_word":658,"intents":[{"intent":"Review system and prepare report","confidence_score":0.00011785946}]}]},"sentiments":{"segments":[{"text":"Hi, Daniel. How are you?","start_word":0,"end_word":4,"sentiment":"neutral","sentiment_score":0.18728755414485931},{"text":"Yeah. Good. Thanks. Thanks. Good.","start_word":5,"end_word":9,"sentiment":"positive","sentiment_score":0.5346123576164246},{"text":"Can you hear me? Yep. Yep. Okay. It's So a little bit better than before. yeah. No. I'm actually overseas. It was a family emergency. Oh, shit. Never Sorry, mind. mate. No. No. That's okay. That's okay. Right. That's, you know, life is as usual. So I'm just trying to make things happen. So but if you go back to your switchboard, Yeah. and there is a switch which says alternating energy, back to grid or alternating energy, which is battery. Just flick that switch to the grid. Hey, Bill. Can you just grab Bill, can you bring your Torch at them? Alright. Just sorry, babe. Give me a sec. I'll just schedule. Yeah. Yeah. Take your time. Take your time. That's okay. Take your time. Okay. So what what is what am I looking for? It says alternating switch. Oh oh. Alternative. Main switch alternative. It says battery up up or down, whichever way it says battery. And on the other side, it says grid. Just click it to grid. Okay. So we're we're looking at Yeah. Then so when Jason would have told you in the switchboard, there's a switch. Yep. So can I just tell you something? The the switch is the main switch for inverter, two and k inverter. There's Yep. a main switch, and then it's got alternative on it. Yep. That's correct. That's correct. That's the one. That's the one. So, yeah, it If just I turn flick that it off to yeah. No. It's not off. It's basically flicking to the grid. You're not turning it off or anything. You're just flicking to the grid. So what we are trying to do right now, we're trying yeah. to mitigate the risk, the what's been happening right now. Once we once we flick that switch to grid, Yeah. basically, the whole system bypassed the battery in the inverter. So by by doing that, if the same thing that must be happening right now in your inside your home, if Yeah.","start_word":10,"end_word":345,"sentiment":"neutral","sentiment_score":0.014014343769910434},{"text":"if it keeps going on, that means it has nothing to do with the battery and inverter.","start_word":346,"end_word":362,"sentiment":"negative","sentiment_score":-0.36189356446266174},{"text":"Oh, If, I see. basically, He's if, got yeah, if it stops, that means so isn't that it? yeah. So I can see he's got up alternative supply down grid supply. So change of a Yeah. Yeah. switch. Yeah? So Yeah. if That's I push correct. that Just put it to, yeah, to grid. okay. So I've just put it to power to grid. That's correct. To grid. Right. That's correct. So now Yep. what what we have done, basically, we bypass the battery Yep. in the inverter, and Yep. now you're directly connected to the grid. If the Yeah. problem persists inside your home again, you see the lights flickering or whatever the problem that you were telling me, if it still persists, that has nothing to do with the battery and inverter. And with the Yeah. light that you were talking about before, orange light and from green to orange, so when the sun goes down, what happens basically, inverter changes the modes. And when inverter changes the modes, so inverter basically get into the sleep process because there's no sun outside. So that part is very normal. It's like from green to orange. It has nothing to do with the with any complications. So now now what you have done, basically, you bypass the battery. If the problem persists and see if the challenge is for I'll get the claims team to look into it tomorrow. And, basically, are you gonna be home tomorrow by any chance, or Yeah. I'll you're gonna I'll be be home. away? Yeah. Or Yeah. you'll I'll be be home home. tomorrow. Okay. Yeah. Yeah. I'll I'll get someone to basically look into your system, see what's they'll prepare the whole report and figure it out. Okay, babe.","start_word":363,"end_word":658,"sentiment":"neutral","sentiment_score":-0.029872708223961496},{"text":"Thank you.","start_word":659,"end_word":660,"sentiment":"positive","sentiment_score":0.4770467281341553},{"text":"So I'll just leave it on group now. Yeah? Yes. Yeah. It Alright. doesn't even say this is this is the the rule or some see any variations. If you see any challenges, you know, you can just come and flick the switch Okay. up and down. Yeah. And so that at least it bypasses the and will have electricity from the grid. Okay. So I'll just leave it down for tonight, and then I'll speak to someone tomorrow. Yeah? Yeah. Yeah. Just speak to me tomorrow. Well, I'll I'll get someone to give you a call tomorrow. Okay. I'll Alright. get my voice to get on to it and Yeah. get things sorted as fast as possible. But, Okay. yeah, just keep an eye on what's what was happening before. Is this still Yeah. happening or not happening? So that is the most important part. Okay. Alright. Great. Okay? Thanks, Bev. No worries. No Thank worries. you, No mate. anything Sorry else. for Just having fine. to call Have you a overseas. good one. Alright, mate. No. Bye No. All bye. good. All good.","start_word":661,"end_word":845,"sentiment":"neutral","sentiment_score":0.06658948212862015},{"text":"All good, mate. All good. Thank you so Alright. much. Thank you, Bev.","start_word":846,"end_word":858,"sentiment":"positive","sentiment_score":0.3885420262813568},{"text":"Bye, Just mate. fine.","start_word":859,"end_word":862,"sentiment":"neutral","sentiment_score":0.19549520313739777},{"text":"Just just fine.","start_word":863,"end_word":865,"sentiment":"positive","sentiment_score":0.4431881308555603},{"text":"Bye.","start_word":866,"end_word":866,"sentiment":"neutral","sentiment_score":0.23036012053489685}],"average":{"sentiment":"neutral","sentiment_score":0.02038929905576457}}}}