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May I have it, please? Thank you so much. One moment here. Okay. Just bear with me. I'm trying to search the account here. Alright? Thank you so much. K. Okay. Yeah. This four under the client name Skye Limarzani. Yeah. So the invoice will be due this coming the September 2. Third? Okay. Well, I'm sorry. Let me just confirm. Yes. That is correct. September oh, yeah. I'm sorry. My bad. September 3. $330 new development charges. Mhmm. Yeah. So let me just check here account number. Mhmm. Yeah. So if you are just sending the payment via bank transfer, I would suggest to better put the invoice number of the actually, it could be two. It could be the invoice number or the account number. But if you prefer to fully follow the instruction, I can also provide you the account number. That would be no problem. 17 87 70 3405 507. One two 55. Let me check here. 1255. Yeah. This is the ID number. This is a internal reference on our end, but you could use the one that I provided, sets of numbers. Yes. Yes. Definitely. Please hand over to this email address so we can fast track. Melissa m e, yes, l I s s a at airtel dot net dot a u. That is correct. Mhmm. Yes. Yes. Because Mm-mm. Mm-mm. Yeah. I'm so sorry for the confusion, but those are just options, either the one that I provided to you, the name or the invoice number. But better to use the setup number I've provided. Mhmm. Yes. Mhmm. You're welcome. It's my pleasure to talk to you. Have a good day. Mhmm. 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Good afternoon. This is Airtel accounts. How may I help you today? Mhmm.\n\nMhmm. Oh, sure. I would love to assist you further. May I have the name of the client, please? Oh, sure.\n\nThank you. May I have it, please? Thank you so much. One moment here. Okay.\n\nJust bear with me. I'm trying to search the account here. Alright? Thank you so much. K.\n\nOkay. Yeah. This four under the client name Skye Limarzani. Yeah. So the invoice will be due this coming the September 2.\n\nThird? Okay. Well, I'm sorry. Let me just confirm. Yes.\n\nThat is correct. September oh, yeah. I'm sorry. My bad. September 3.\n\n$330 new development charges. Mhmm. Yeah. So let me just check here account number. Mhmm.\n\nYeah. So if you are just sending the payment via bank transfer, I would suggest to better put the invoice number of the actually, it could be two. It could be the invoice number or the account number. But if you prefer to fully follow the instruction, I can also provide you the account number. That would be no problem.\n\n17 87 70 3405 507. One two 55. Let me check here. 1255. Yeah.\n\nThis is the ID number. This is a internal reference on our end, but you could use the one that I provided, sets of numbers. Yes. Yes. Definitely.\n\nPlease hand over to this email address so we can fast track. Melissa m e, yes, l I s s a at airtel dot net dot a u. That is correct. Mhmm. Yes.\n\nYes. Because Mm-mm. Mm-mm. Yeah. I'm so sorry for the confusion, but those are just options, either the one that I provided to you, the name or the invoice number.\n\nBut better to use the setup number I've provided. Mhmm. Yes. Mhmm. You're welcome.\n\nIt's my pleasure to talk to you. Have a good day. Mhmm. Bye bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.96,"end":1.28,"sentiment":"neutral","sentiment_score":0.2903801500797272},{"text":"Good afternoon.","start":1.28,"end":1.92,"sentiment":"positive","sentiment_score":0.4726613759994507},{"text":"This is Airtel accounts.","start":1.92,"end":3.1999998,"sentiment":"positive","sentiment_score":0.4202808067202568},{"text":"How may I help you today?","start":3.1999998,"end":4.5,"sentiment":"positive","sentiment_score":0.40965444842974347},{"text":"Mhmm.","start":14.635,"end":15.135,"sentiment":"neutral","sentiment_score":-0.1116323322057724}],"sentiment":"positive","sentiment_score":0.375937177666596,"num_words":14,"start":0.96,"end":15.135},{"sentences":[{"text":"Mhmm.","start":16.715,"end":17.215,"sentiment":"neutral","sentiment_score":-0.08493277430534363},{"text":"Oh, sure.","start":20.875,"end":21.435,"sentiment":"neutral","sentiment_score":0.049496129155159},{"text":"I would love to assist you 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much.","start":62.559998,"end":63.86,"sentiment":"positive","sentiment_score":0.5368505343794823},{"text":"K.","start":91.12,"end":91.62,"sentiment":"neutral","sentiment_score":0.08633529394865036}],"sentiment":"neutral","sentiment_score":0.15821088346488335,"num_words":17,"start":57.36,"end":91.62},{"sentences":[{"text":"Okay.","start":94.4,"end":94.9,"sentiment":"neutral","sentiment_score":0.07505753636360168},{"text":"Yeah.","start":94.96,"end":95.415,"sentiment":"neutral","sentiment_score":0.06279759109020233},{"text":"This four under the client name Skye Limarzani.","start":95.655,"end":99.755,"sentiment":"neutral","sentiment_score":0.0718661854043603},{"text":"Yeah.","start":102.135,"end":102.635,"sentiment":"neutral","sentiment_score":0.08115687221288681},{"text":"So the invoice will be due this coming the September 2.","start":102.695,"end":106.71501,"sentiment":"neutral","sentiment_score":0.05937204780903729}],"sentiment":"neutral","sentiment_score":0.06577427312731743,"num_words":22,"start":94.4,"end":106.71501},{"sentences":[{"text":"Third?","start":114.409996,"end":114.81,"sentiment":"neutral","sentiment_score":0.00667264498770237},{"text":"Okay.","start":114.81,"end":115.13,"sentiment":"neutral","sentiment_score":0.015725674107670784},{"text":"Well, I'm sorry.","start":115.13,"end":115.69,"sentiment":"neutral","sentiment_score":-0.026258500913778942},{"text":"Let me just confirm.","start":115.69,"end":117.31,"sentiment":"neutral","sentiment_score":-0.004508628975600004},{"text":"Yes.","start":118.65,"end":119.049995,"sentiment":"neutral","sentiment_score":0.07633324712514877}],"sentiment":"neutral","sentiment_score":0.00019215475767850876,"num_words":10,"start":114.409996,"end":119.049995},{"sentences":[{"text":"That is correct.","start":119.049995,"end":119.95,"sentiment":"neutral","sentiment_score":0.08575386554002762},{"text":"September oh, yeah.","start":120.57,"end":121.69,"sentiment":"neutral","sentiment_score":-0.017933874391019344},{"text":"I'm sorry.","start":121.69,"end":122.43,"sentiment":"neutral","sentiment_score":-0.10285776108503342},{"text":"My bad.","start":122.675,"end":123.235,"sentiment":"neutral","sentiment_score":-0.13556259125471115},{"text":"September 3.","start":123.235,"end":124.295,"sentiment":"neutral","sentiment_score":-0.05325602740049362}],"sentiment":"neutral","sentiment_score":-0.0316577321694543,"num_words":12,"start":119.049995,"end":124.295},{"sentences":[{"text":"$330 new development charges.","start":124.355,"end":127.255005,"sentiment":"neutral","sentiment_score":-0.0338691221550107},{"text":"Mhmm.","start":143.45,"end":143.93,"sentiment":"neutral","sentiment_score":-0.002642353530973196},{"text":"Yeah.","start":143.93,"end":144.40999,"sentiment":"neutral","sentiment_score":0.01925009861588478},{"text":"So let me just check here account number.","start":144.40999,"end":147.95,"sentiment":"neutral","sentiment_score":0.018379058688879013},{"text":"Mhmm.","start":152.52501,"end":153.02501,"sentiment":"neutral","sentiment_score":-0.009567956440150738}],"sentiment":"neutral","sentiment_score":0.0012397179690500101,"num_words":15,"start":124.355,"end":153.02501},{"sentences":[{"text":"Yeah.","start":160.285,"end":160.77,"sentiment":"neutral","sentiment_score":0.003019724041223526},{"text":"So if you are just sending the payment via bank transfer, I would suggest to better put the invoice number of the actually, it could be two.","start":160.85,"end":180.69499,"sentiment":"neutral","sentiment_score":-0.027044018592547486},{"text":"It could be the invoice number or the account number.","start":180.915,"end":183.875,"sentiment":"neutral","sentiment_score":0.04238193910568953},{"text":"But if you prefer to fully follow the instruction, I can also provide you the account number.","start":183.875,"end":189.81999,"sentiment":"neutral","sentiment_score":0.13732403692077189},{"text":"That would be no problem.","start":189.95999,"end":191.42,"sentiment":"neutral","sentiment_score":0.2877808928489685}],"sentiment":"neutral","sentiment_score":0.05783439508328835,"num_words":60,"start":160.285,"end":191.42},{"sentences":[{"text":"17 87 70 3405 507.","start":194.28,"end":210.39499,"sentiment":"neutral","sentiment_score":0.015934951975941657},{"text":"One two 55.","start":218.79,"end":220.48999,"sentiment":"neutral","sentiment_score":-0.12670388258993626},{"text":"Let me check here.","start":221.90999,"end":223.12999,"sentiment":"neutral","sentiment_score":-0.006631954573094845},{"text":"1255.","start":224.39,"end":225.93,"sentiment":"neutral","sentiment_score":0.00046544213546440005},{"text":"Yeah.","start":226.31,"end":226.62999,"sentiment":"neutral","sentiment_score":0.017614347860217094}],"sentiment":"neutral","sentiment_score":-0.022063208299057026,"num_words":14,"start":194.28,"end":226.62999},{"sentences":[{"text":"This is the ID number.","start":226.62999,"end":228.575,"sentiment":"neutral","sentiment_score":0.0014801129698753363},{"text":"This is a internal reference on our end, but you could use the one that I provided, sets of numbers.","start":228.795,"end":234.895,"sentiment":"neutral","sentiment_score":0.010994235007092356},{"text":"Yes.","start":240.395,"end":240.84,"sentiment":"neutral","sentiment_score":0.1862155944108963},{"text":"Yes.","start":246.12,"end":246.51999,"sentiment":"neutral","sentiment_score":0.16223067045211792},{"text":"Definitely.","start":246.51999,"end":247.01999,"sentiment":"neutral","sentiment_score":0.31088918447494507}],"sentiment":"neutral","sentiment_score":0.03166502551175654,"num_words":28,"start":226.62999,"end":247.01999},{"sentences":[{"text":"Please hand over to this email address so we can fast track.","start":247.4,"end":251.73999,"sentiment":"neutral","sentiment_score":0.12773238867521286},{"text":"Melissa m e, yes, l I s s a at airtel dot net dot a u.","start":252.04,"end":266.34,"sentiment":"neutral","sentiment_score":0.02497248857980594},{"text":"That is correct.","start":277.86,"end":278.84,"sentiment":"positive","sentiment_score":0.34821412960688275},{"text":"Mhmm.","start":282.065,"end":282.565,"sentiment":"neutral","sentiment_score":0.11239148676395416},{"text":"Yes.","start":283.585,"end":283.985,"sentiment":"neutral","sentiment_score":0.2539551258087158}],"sentiment":"neutral","sentiment_score":0.10131325705372023,"num_words":33,"start":247.4,"end":283.985},{"sentences":[{"text":"Yes.","start":283.985,"end":284.305,"sentiment":"neutral","sentiment_score":0.2577204704284668},{"text":"Because Mm-mm.","start":284.305,"end":290.405,"sentiment":"neutral","sentiment_score":0.12014886550605296},{"text":"Mm-mm.","start":298.13,"end":298.29,"sentiment":"neutral","sentiment_score":0.00021233186998870224},{"text":"Yeah.","start":298.29,"end":298.53,"sentiment":"neutral","sentiment_score":-0.00839613750576973},{"text":"I'm so sorry for the confusion, but those are just options, either the one that I provided to you, the name or the invoice number.","start":298.53,"end":307.25,"sentiment":"neutral","sentiment_score":-0.004868103563785553}],"sentiment":"neutral","sentiment_score":0.012271060223671764,"num_words":30,"start":283.985,"end":307.25},{"sentences":[{"text":"But better to use the setup number I've provided.","start":307.25,"end":310.055,"sentiment":"neutral","sentiment_score":0.04876225193341573},{"text":"Mhmm.","start":312.835,"end":313.335,"sentiment":"neutral","sentiment_score":0.11967254430055618},{"text":"Yes.","start":315.715,"end":316.11295,"sentiment":"neutral","sentiment_score":0.1553456485271454},{"text":"Mhmm.","start":316.11295,"end":316.61295,"sentiment":"neutral","sentiment_score":0.1447424590587616},{"text":"You're welcome.","start":318.99295,"end":319.81296,"sentiment":"positive","sentiment_score":0.41526761651039124}],"sentiment":"neutral","sentiment_score":0.12065401087914195,"num_words":14,"start":307.25,"end":319.81296},{"sentences":[{"text":"It's my pleasure to talk to you.","start":319.95294,"end":321.39294,"sentiment":"positive","sentiment_score":0.9071705511638096},{"text":"Have a good day.","start":321.39294,"end":322.37296,"sentiment":"positive","sentiment_score":0.7923436611890793},{"text":"Mhmm.","start":323.47293,"end":323.79294,"sentiment":"neutral","sentiment_score":0.09197233617305756},{"text":"Bye bye.","start":323.79294,"end":324.45294,"sentiment":"neutral","sentiment_score":-0.010204687714576721}],"sentiment":"positive","sentiment_score":0.6850808188319206,"num_words":14,"start":319.95294,"end":324.45294}]}}]},{"alternatives":[{"transcript":"Hi. My name is Katrina. I'm calling from a a real estate agent. One of our tenants has given us an invoice that I need to pay on her behalf because it's for the new development charges. I'm just a little confused about what the account number is for Yes. I've got an invoice number. Will that help? Okay. That anyway, it's 2202601003604. Okay. Yep. No problem. That's the one. So I've got one that's due on the September 3. That's that's 300 and $30. It's due. Okay. That's the one. So I'm just a little bit confused because on the front page of the invoice that she's given me, up the top, it's got the invoice date, the invoice number, and then the account number. Is that the one I use as a reference number when I'm paying it? It's just on the bottom of the on the bottom of the page, there's also an account number with an invoice number. So I'm that's what I'm confused about. Which number do I use when I'm direct when I'm going to be transferring it? BFT it. But that's not what it says to do on the bill. It says, when paying by EFTPOS, please include your account number as a reference. Okay. So what's the account number? Okay. Yep. Yep. Yep. Yes. Yep. Zero 7. That's the number I had. It's just I just noticed on the top of the bill, there was an account number. It says 1255 as well. That's why I'm confused. Okay. The this the 1787703405507 number. Okay. That's fine. Is there an email address that I can send a remittance to for that? Okay. Okay. Melissa? Yep. Yes. S s a. Yes. Airtel dot dot net dot a u. Okay. So melissa@airtel.net.au. Okay. That's great. That that way, she can see even if whatever number I've used, she can marry it up anyway. Yep. Excellent. That's fine. So I did have the I I did have the account number. It's that 1781 that you you just said. But then as I said, I was just reading the bill again. At the top, it had that that other number, and I thought, oh, maybe I should be using that one. Okay. That's okay. Alright. Yeah. Okay. That's fine. I can now that I've got her email, I can go to there, and I've got the account number that's on the bill. So that should be fine. Alright then. Okay. Thank you. You too. 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My name is Katrina. I'm calling from a a real estate agent. One of our tenants has given us an invoice that I need to pay on her behalf because it's for the new development charges. I'm just a little confused about what the account number is for Yes.\n\nI've got an invoice number. Will that help? Okay. That anyway, it's 2202601003604. Okay.\n\nYep. No problem. That's the one. So I've got one that's due on the September 3. That's that's 300 and $30.\n\nIt's due. Okay. That's the one. So I'm just a little bit confused because on the front page of the invoice that she's given me, up the top, it's got the invoice date, the invoice number, and then the account number. Is that the one I use as a reference number when I'm paying it?\n\nIt's just on the bottom of the on the bottom of the page, there's also an account number with an invoice number. So I'm that's what I'm confused about. Which number do I use when I'm direct when I'm going to be transferring it? BFT it. But that's not what it says to do on the bill.\n\nIt says, when paying by EFTPOS, please include your account number as a reference. Okay. So what's the account number? Okay. Yep.\n\nYep. Yep. Yes. Yep. Zero 7.\n\nThat's the number I had. It's just I just noticed on the top of the bill, there was an account number. It says 1255 as well. That's why I'm confused. Okay.\n\nThe this the 1787703405507 number. Okay. That's fine. Is there an email address that I can send a remittance to for that? Okay.\n\nOkay. Melissa? Yep. Yes. S s a.\n\nYes. Airtel dot dot net dot a u. Okay. So melissa@airtel.net.au. Okay.\n\nThat's great. That that way, she can see even if whatever number I've used, she can marry it up anyway. Yep. Excellent. That's fine.\n\nSo I did have the I I did have the account number. It's that 1781 that you you just said. But then as I said, I was just reading the bill again. At the top, it had that that other number, and I thought, oh, maybe I should be using that one. Okay.\n\nThat's okay. Alright. Yeah. Okay. That's fine.\n\nI can now that I've got her email, I can go to there, and I've got the account number that's on the bill. So that should be fine. Alright then. Okay. Thank you.\n\nYou too. Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":5.12,"end":5.52,"sentiment":"neutral","sentiment_score":0.013824757188558578},{"text":"My name is Katrina.","start":5.52,"end":6.3999996,"sentiment":"neutral","sentiment_score":0.016937200911343098},{"text":"I'm calling from a a real estate agent.","start":6.3999996,"end":8.58,"sentiment":"neutral","sentiment_score":0.010458845179527998},{"text":"One of our tenants has given us an invoice that I need to pay on her behalf because it's for the new development charges.","start":8.88,"end":16.435,"sentiment":"neutral","sentiment_score":-0.09326619266842802},{"text":"I'm just a little confused about what the account number is for Yes.","start":17.455,"end":27.23,"sentiment":"neutral","sentiment_score":-0.21417429126225984}],"sentiment":"neutral","sentiment_score":-0.09714820176362991,"num_words":50,"start":5.12,"end":27.23},{"sentences":[{"text":"I've got an invoice 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confused.","start":218.55,"end":219.69,"sentiment":"neutral","sentiment_score":-0.16262910701334476},{"text":"Okay.","start":234.085,"end":234.485,"sentiment":"neutral","sentiment_score":0.005373735912144184}],"sentiment":"neutral","sentiment_score":-0.04719373232294475,"num_words":31,"start":210.735,"end":234.485},{"sentences":[{"text":"The this the 1787703405507 number.","start":234.485,"end":240.005,"sentiment":"neutral","sentiment_score":-0.0016272515058517456},{"text":"Okay.","start":240.005,"end":240.485,"sentiment":"neutral","sentiment_score":0.09110215306282043},{"text":"That's fine.","start":240.485,"end":241.225,"sentiment":"neutral","sentiment_score":0.16272678307723254},{"text":"Is there an email address that I can send a remittance to for that?","start":241.365,"end":245.32,"sentiment":"neutral","sentiment_score":0.014598730086748089},{"text":"Okay.","start":250.66,"end":251.16,"sentiment":"neutral","sentiment_score":0.13040313124656677}],"sentiment":"neutral","sentiment_score":0.032313252789089864,"num_words":23,"start":234.485,"end":251.16},{"sentences":[{"text":"Okay.","start":251.86,"end":252.36,"sentiment":"neutral","sentiment_score":0.05918167531490326},{"text":"Melissa?","start":253.46,"end":253.96,"sentiment":"neutral","sentiment_score":0.037545472383499146},{"text":"Yep.","start":255.94,"end":256.44,"sentiment":"neutral","sentiment_score":0.056741826236248016},{"text":"Yes.","start":256.885,"end":257.385,"sentiment":"neutral","sentiment_score":0.051419563591480255},{"text":"S s a.","start":258.64502,"end":259.445,"sentiment":"neutral","sentiment_score":0.01785427114615838}],"sentiment":"neutral","sentiment_score":0.036921621566372256,"num_words":7,"start":251.86,"end":259.445},{"sentences":[{"text":"Yes.","start":259.445,"end":259.945,"sentiment":"neutral","sentiment_score":0.02481881156563759},{"text":"Airtel dot dot net dot a u.","start":263.765,"end":269.465,"sentiment":"neutral","sentiment_score":0.019006941999707903},{"text":"Okay.","start":270.405,"end":270.905,"sentiment":"neutral","sentiment_score":0.04138728976249695},{"text":"So melissa@airtel.net.au.","start":273.06,"end":277.21997,"sentiment":"neutral","sentiment_score":0.03692252468317747},{"text":"Okay.","start":277.21997,"end":277.62,"sentiment":"neutral","sentiment_score":0.1466512382030487}],"sentiment":"neutral","sentiment_score":0.03497924857462446,"num_words":12,"start":259.445,"end":277.62},{"sentences":[{"text":"That's great.","start":277.62,"end":278.25998,"sentiment":"positive","sentiment_score":0.4296928942203522},{"text":"That that way, she can see even if whatever number I've used, she can marry it up anyway.","start":278.25998,"end":282.91998,"sentiment":"neutral","sentiment_score":0.1505389991733763},{"text":"Yep.","start":282.97998,"end":283.47998,"sentiment":"neutral","sentiment_score":0.13806599378585815},{"text":"Excellent.","start":283.78,"end":284.28,"sentiment":"positive","sentiment_score":0.4663069248199463},{"text":"That's fine.","start":284.34,"end":284.9,"sentiment":"neutral","sentiment_score":0.28245410323143005}],"sentiment":"neutral","sentiment_score":0.1974320374429226,"num_words":24,"start":277.62,"end":284.9},{"sentences":[{"text":"So I did have the I I did have the account number.","start":284.9,"end":287.59534,"sentiment":"neutral","sentiment_score":0.07246007180462281},{"text":"It's that 1781 that you you just said.","start":287.59534,"end":291.22885,"sentiment":"neutral","sentiment_score":0.032278400380164385},{"text":"But then as I said, I was just reading the bill again.","start":291.22885,"end":295.19266,"sentiment":"neutral","sentiment_score":-0.0066460442418853445},{"text":"At the top, it had that that other number, and I thought, oh, maybe I should be using that one.","start":295.19266,"end":301.79904,"sentiment":"neutral","sentiment_score":-0.03684374955482781},{"text":"Okay.","start":301.79904,"end":302.12936,"sentiment":"neutral","sentiment_score":0.008769544772803783}],"sentiment":"neutral","sentiment_score":0.0060356620277436275,"num_words":53,"start":284.9,"end":302.12936},{"sentences":[{"text":"That's okay.","start":302.12936,"end":303.77002,"sentiment":"neutral","sentiment_score":0.036852641962468624},{"text":"Alright.","start":304.15,"end":304.65,"sentiment":"neutral","sentiment_score":0.06392166763544083},{"text":"Yeah.","start":310.31,"end":310.55002,"sentiment":"neutral","sentiment_score":0.07924817502498627},{"text":"Okay.","start":310.55002,"end":310.87,"sentiment":"neutral","sentiment_score":0.10820965468883514},{"text":"That's fine.","start":310.87,"end":311.51,"sentiment":"neutral","sentiment_score":0.18874706327915192}],"sentiment":"neutral","sentiment_score":0.10036841540464334,"num_words":7,"start":302.12936,"end":311.51},{"sentences":[{"text":"I can now that I've got her email, I can go to there, and I've got the account number that's on the bill.","start":311.51,"end":315.75,"sentiment":"neutral","sentiment_score":0.14523747239423834},{"text":"So that should be fine.","start":315.75,"end":316.71002,"sentiment":"neutral","sentiment_score":0.18089339435100554},{"text":"Alright then.","start":316.71002,"end":317.35,"sentiment":"neutral","sentiment_score":0.20044247806072235},{"text":"Okay.","start":317.35,"end":317.83002,"sentiment":"neutral","sentiment_score":0.309759259223938},{"text":"Thank you.","start":317.83002,"end":318.57,"sentiment":"positive","sentiment_score":0.546179324388504}],"sentiment":"neutral","sentiment_score":0.18327065760439093,"num_words":33,"start":311.51,"end":318.57},{"sentences":[{"text":"You too.","start":322.56287,"end":323.04288,"sentiment":"positive","sentiment_score":0.5682941973209381},{"text":"Bye.","start":323.04288,"end":323.54288,"sentiment":"neutral","sentiment_score":0.292652428150177}],"sentiment":"positive","sentiment_score":0.4764136075973511,"num_words":3,"start":322.56287,"end":323.54288}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hi. Good afternoon. This is Airtel accounts. How may I help you today?\n\nChannel 1: Hi. My name is Katrina. I'm calling from a a real estate agent. One of our tenants has given us an invoice that I need to pay on her behalf because it's for\n\nChannel 0: Mhmm.\n\nChannel 1: the new development charges.\n\nChannel 0: Mhmm.\n\nChannel 1: I'm just a little confused about what the account number is for\n\nChannel 0: Oh, sure. I would love to assist you further. May I have the name of the client, please?\n\nChannel 1: Yes. I've got an invoice number. Will that help?\n\nChannel 0: Oh, sure. Thank you. May\n\nChannel 1: Okay.\n\nChannel 0: I have it,\n\nChannel 1: That\n\nChannel 0: please?\n\nChannel 1: anyway, it's 2202601003604.\n\nChannel 0: Thank you so much. One moment here. Okay. Just bear with me. I'm trying to search the account here.\n\nAlright?\n\nChannel 1: Okay. Yep. No problem.\n\nChannel 0: Thank you so much. K. Okay. Yeah. This four under the client name Skye Limarzani.\n\nChannel 1: That's the one.\n\nChannel 0: Yeah. So the invoice will be due this coming the September 2.\n\nChannel 1: So I've got one that's due on the September 3.\n\nChannel 0: Third? Okay. Well, I'm sorry. Let\n\nChannel 1: That's\n\nChannel 0: me\n\nChannel 1: that's\n\nChannel 0: just\n\nChannel 1: 300\n\nChannel 0: confirm.\n\nChannel 1: and $30.\n\nChannel 0: Yes. That is correct. September oh, yeah. I'm sorry. My bad.\n\nSeptember 3. $330\n\nChannel 1: It's due.\n\nChannel 0: new development\n\nChannel 1: Okay.\n\nChannel 0: charges.\n\nChannel 1: That's the one. So I'm just a little bit confused because on the front page of the invoice that she's given me, up the top, it's got the invoice date, the invoice number, and then the account number. Is that the one I use as a reference number when I'm paying it?\n\nChannel 0: Mhmm. Yeah. So let me just check here\n\nChannel 1: It's just\n\nChannel 0: account\n\nChannel 1: on\n\nChannel 0: number.\n\nChannel 1: the bottom of the on the bottom of the page, there's also an account number with an invoice number.\n\nChannel 0: Mhmm.\n\nChannel 1: So I'm that's what I'm confused about. Which number do I use when I'm direct when I'm going to be transferring it?\n\nChannel 0: Yeah. So\n\nChannel 1: BFT\n\nChannel 0: if you are just sending the payment via bank transfer, I would suggest to better put the\n\nChannel 1: it.\n\nChannel 0: invoice number\n\nChannel 1: But that's not what it\n\nChannel 0: of\n\nChannel 1: says\n\nChannel 0: the\n\nChannel 1: to do on the bill. It says, when paying by EFTPOS, please include your account number as a reference.\n\nChannel 0: actually, it could be two. It could be the invoice number or the account number. But if you prefer to fully follow the instruction, I can also provide you the account number. That would be no problem.\n\nChannel 1: Okay. So what's the account number?\n\nChannel 0: 17\n\nChannel 1: Okay. Yep.\n\nChannel 0: 87\n\nChannel 1: Yep.\n\nChannel 0: 70\n\nChannel 1: Yep.\n\nChannel 0: 3405\n\nChannel 1: Yes. Yep.\n\nChannel 0: 507.\n\nChannel 1: Zero 7. That's the number I had. It's just I just noticed on the top of the bill, there was an account number. It says 1255 as well. That's\n\nChannel 0: One\n\nChannel 1: why I'm\n\nChannel 0: two\n\nChannel 1: confused.\n\nChannel 0: 55. Let me check here. 1255. Yeah. This is the ID number.\n\nThis is a internal reference on our end, but you could use the one that I provided, sets\n\nChannel 1: Okay.\n\nChannel 0: of numbers.\n\nChannel 1: The this the 1787703405507 number. Okay.\n\nChannel 0: Yes.\n\nChannel 1: That's fine. Is there an email address that I can send a remittance to for that?\n\nChannel 0: Yes. Definitely. Please hand over to this email address so we\n\nChannel 1: Okay.\n\nChannel 0: can fast track.\n\nChannel 1: Okay.\n\nChannel 0: Melissa\n\nChannel 1: Melissa?\n\nChannel 0: m e, yes, l I\n\nChannel 1: Yep. Yes.\n\nChannel 0: s s a\n\nChannel 1: S s a.\n\nChannel 0: at\n\nChannel 1: Yes.\n\nChannel 0: airtel\n\nChannel 1: Airtel\n\nChannel 0: dot net dot a\n\nChannel 1: dot\n\nChannel 0: u.\n\nChannel 1: dot net dot a u. Okay. So melissa@airtel.net.au. Okay. That's great.\n\nChannel 0: That is\n\nChannel 1: That\n\nChannel 0: correct.\n\nChannel 1: that way, she can see even if whatever number I've used, she can marry\n\nChannel 0: Mhmm.\n\nChannel 1: it up anyway. Yep.\n\nChannel 0: Yes.\n\nChannel 1: Excellent.\n\nChannel 0: Yes. Because\n\nChannel 1: That's fine. So I did have the I I did have the account number. It's that 1781 that\n\nChannel 0: Mm-mm.\n\nChannel 1: you you just said. But then as I said, I was just reading the bill again. At the top, it had that that other number,\n\nChannel 0: Mm-mm.\n\nChannel 1: and\n\nChannel 0: Yeah.\n\nChannel 1: I\n\nChannel 0: I'm so\n\nChannel 1: thought,\n\nChannel 0: sorry\n\nChannel 1: oh,\n\nChannel 0: for the\n\nChannel 1: maybe\n\nChannel 0: confusion,\n\nChannel 1: I\n\nChannel 0: but\n\nChannel 1: should\n\nChannel 0: those\n\nChannel 1: be\n\nChannel 0: are\n\nChannel 1: using\n\nChannel 0: just\n\nChannel 1: that one. Okay.\n\nChannel 0: options,\n\nChannel 1: That's\n\nChannel 0: either the\n\nChannel 1: okay.\n\nChannel 0: one\n\nChannel 1: Alright.\n\nChannel 0: that I provided to you, the name or the invoice number. But better to use the setup number I've provided.\n\nChannel 1: Yeah. Okay. That's fine. I can now that I've got her email,\n\nChannel 0: Mhmm.\n\nChannel 1: I can go to there, and I've got the account number that's on the bill.\n\nChannel 0: Yes.\n\nChannel 1: So that should\n\nChannel 0: Mhmm.\n\nChannel 1: be fine. Alright then. Okay. Thank you.\n\nChannel 0: You're welcome. It's my pleasure to talk to you. Have a good day.\n\nChannel 1: You too. Bye.\n\nChannel 0: Mhmm. Bye bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.96,"end":1.28,"sentiment":"neutral","sentiment_score":0.2903801500797272},{"text":"Good afternoon.","start":1.28,"end":1.92,"sentiment":"positive","sentiment_score":0.4726613759994507},{"text":"This is Airtel accounts.","start":1.92,"end":3.1999998,"sentiment":"positive","sentiment_score":0.4202808067202568},{"text":"How may I help you today?","start":3.1999998,"end":4.5,"sentiment":"positive","sentiment_score":0.40965444842974347}],"sentiment":"positive","sentiment_score":0.4134425245798551,"channel":0,"num_words":13,"start":0.96,"end":4.5},{"sentences":[{"text":"Hi.","start":5.12,"end":5.52,"sentiment":"neutral","sentiment_score":0.013824757188558578},{"text":"My name is Katrina.","start":5.52,"end":6.3999996,"sentiment":"neutral","sentiment_score":0.016937200911343098},{"text":"I'm calling from a a real estate agent.","start":6.3999996,"end":8.58,"sentiment":"neutral","sentiment_score":0.010458845179527998},{"text":"One of our tenants has given us an invoice that I need to pay on her behalf because it's for","start":8.88,"end":14.655,"sentiment":"neutral","sentiment_score":-0.07967013027518988}],"sentiment":"neutral","sentiment_score":-0.043277523734352806,"channel":1,"num_words":33,"start":5.12,"end":14.655},{"sentences":[{"text":"Mhmm.","start":14.635,"end":15.135,"sentiment":"neutral","sentiment_score":-0.1116323322057724}],"sentiment":"neutral","sentiment_score":-0.1116323322057724,"channel":0,"num_words":1,"start":14.635,"end":15.135},{"sentences":[{"text":"the new development charges.","start":14.655,"end":16.435,"sentiment":"neutral","sentiment_score":-0.16124650463461876}],"sentiment":"neutral","sentiment_score":-0.16124650463461876,"channel":1,"num_words":4,"start":14.655,"end":16.435},{"sentences":[{"text":"Mhmm.","start":16.715,"end":17.215,"sentiment":"neutral","sentiment_score":-0.08493277430534363}],"sentiment":"neutral","sentiment_score":-0.08493277430534363,"channel":0,"num_words":1,"start":16.715,"end":17.215},{"sentences":[{"text":"I'm just a little confused about what the account number is for","start":17.455,"end":20.974998,"sentiment":"neutral","sentiment_score":-0.23591614017883936}],"sentiment":"neutral","sentiment_score":-0.23591614017883936,"channel":1,"num_words":12,"start":17.455,"end":20.974998},{"sentences":[{"text":"Oh, sure.","start":20.875,"end":21.435,"sentiment":"neutral","sentiment_score":0.049496129155159},{"text":"I would love to assist you 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it,","start":30.8,"end":31.199999,"sentiment":"neutral","sentiment_score":0.045334444070855774}],"sentiment":"neutral","sentiment_score":0.045334444070855774,"channel":0,"num_words":3,"start":30.8,"end":31.199999},{"sentences":[{"text":"That","start":31.07,"end":31.31,"sentiment":"neutral","sentiment_score":0.021638765931129456}],"sentiment":"neutral","sentiment_score":0.021638765931129456,"channel":1,"num_words":1,"start":31.07,"end":31.31},{"sentences":[{"text":"please?","start":31.199999,"end":31.699999,"sentiment":"neutral","sentiment_score":0.023632489144802097}],"sentiment":"neutral","sentiment_score":0.023632489144802097,"channel":0,"num_words":1,"start":31.199999,"end":31.699999},{"sentences":[{"text":"anyway, it's 2202601003604.","start":31.39,"end":43.344997,"sentiment":"neutral","sentiment_score":0.022473384936650593}],"sentiment":"neutral","sentiment_score":0.022473384936650593,"channel":1,"num_words":3,"start":31.39,"end":43.344997},{"sentences":[{"text":"Thank you so much.","start":46.574997,"end":47.795,"sentiment":"positive","sentiment_score":0.47853104770183563},{"text":"One moment here.","start":48.175,"end":49.315,"sentiment":"neutral","sentiment_score":0.25148483614126843},{"text":"Okay.","start":50.655,"end":51.155,"sentiment":"neutral","sentiment_score":0.0861847996711731},{"text":"Just bear with me.","start":57.36,"end":58.239998,"sentiment":"neutral","sentiment_score":0.041037168353796005},{"text":"I'm trying to search the account 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The agent is confused about the account number and the invoice number, but the agent provides the necessary information and the agent confirms the payment details. The agent also provides an email address for receiving a remittance and confirms the payment details before ending the call."},"intents":{"segments":[{"text":"One of our tenants has given us an invoice that I need to pay on her behalf because it's for Mhmm. the new development charges.","start_word":26,"end_word":50,"intents":[{"intent":"Pay development charges","confidence_score":0.25670043}]},{"text":"I'm trying to search the account here. Alright?","start_word":117,"end_word":124,"intents":[{"intent":"Search account","confidence_score":0.15411001}]},{"text":"the bottom of the on the bottom of the page, there's also an account number with an invoice number. 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Yep.","start_word":560,"end_word":578,"intents":[{"intent":"Check number usage","confidence_score":0.0006566139}]},{"text":"that I provided to you, the name or the invoice number. But better to use the setup number I've provided. Yeah.","start_word":658,"end_word":678,"intents":[{"intent":"Use setup number","confidence_score":0.3056999}]}]},"sentiments":{"segments":[{"text":"Hi.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.2903801500797272},{"text":"Good afternoon. This is Airtel accounts. How may I help you today?","start_word":1,"end_word":12,"sentiment":"positive","sentiment_score":0.423895001411438},{"text":"Hi. My name is Katrina. I'm calling from a a real estate agent. One of our tenants has given us an invoice that I need to pay on her behalf because it's for Mhmm. the new development charges. Mhmm. I'm just a little confused about what the account number is for Oh, sure.","start_word":13,"end_word":65,"sentiment":"neutral","sentiment_score":-0.0820029079914093},{"text":"I would love to assist you further.","start_word":66,"end_word":72,"sentiment":"positive","sentiment_score":0.3872964680194855},{"text":"May I have the name of the client, please? Yes. I've got an invoice number. Will that help? Oh, sure. Thank you. May Okay. I have it, That please? anyway, it's 2202601003604. Thank you so much. One moment here. Okay. Just bear with me. I'm trying to search the account here. Alright? Okay. Yep. No problem.","start_word":73,"end_word":128,"sentiment":"neutral","sentiment_score":0.10165148973464966},{"text":"Thank you so much.","start_word":129,"end_word":132,"sentiment":"positive","sentiment_score":0.5307635068893433},{"text":"K. Okay. Yeah. This four under the client name Skye Limarzani. That's the one. Yeah. So the invoice will be due this coming the September 2. So I've got one that's due on the September 3. Third? Okay. Well, I'm sorry. Let That's me that's just 300 confirm. and $30. Yes. That is correct. September oh, yeah. I'm sorry. My bad. September 3. $330 It's due. new development Okay. charges. That's the one. So I'm just a little bit confused because on the front page of the invoice that she's given me, up the top, it's got the invoice date, the invoice number, and then the account number. Is that the one I use as a reference number when I'm paying it? Mhmm. Yeah. So let me just check here It's just account on number. the bottom of the on the bottom of the page, there's also an account number with an invoice number. Mhmm. So I'm that's what I'm confused about. Which number do I use when I'm direct when I'm going to be transferring it? Yeah. So BFT if you are just sending the payment via bank transfer, I would suggest to better put the it. invoice number But that's not what it of says the to do on the bill. It says, when paying by EFTPOS, please include your account number as a reference. actually, it could be two. It could be the invoice number or the account number. But if you prefer to fully follow the instruction, I can also provide you the account number. That would be no problem. Okay. So what's the account number? 17 Okay. Yep. 87 Yep. 70 Yep. 3405 Yes. Yep. 507. Zero 7. That's the number I had. It's just I just noticed on the top of the bill, there was an account number. It says 1255 as well. That's One why I'm two confused. 55. Let me check here. 1255. Yeah. This is the ID number. This is a internal reference on our end, but you could use the one that I provided, sets Okay. of numbers. The this the 1787703405507 number. Okay. Yes.","start_word":133,"end_word":487,"sentiment":"neutral","sentiment_score":-0.02123087645626404},{"text":"That's fine.","start_word":488,"end_word":489,"sentiment":"positive","sentiment_score":0.3404357135295868},{"text":"Is there an email address that I can send a remittance to for that? Yes. Definitely. Please hand over to this email address so we Okay. can fast track. Okay. Melissa Melissa? m e, yes, l I Yep. Yes. s s a S s a. at Yes. airtel Airtel dot net dot a dot u. dot net dot a u. Okay. So melissa@airtel.net.au. Okay.","start_word":490,"end_word":553,"sentiment":"neutral","sentiment_score":0.05135827511548996},{"text":"That's That great.","start_word":554,"end_word":556,"sentiment":"positive","sentiment_score":0.4141573905944824},{"text":"is That correct. that way, she can see even if whatever number I've used, she can marry Mhmm. it up anyway. Yep. Yes.","start_word":557,"end_word":579,"sentiment":"neutral","sentiment_score":0.16255716979503632},{"text":"Excellent.","start_word":580,"end_word":580,"sentiment":"positive","sentiment_score":0.4663069248199463},{"text":"Yes. Because That's fine. So I did have the I I did have the account number. It's that 1781 that Mm-mm. you you just said. But then as I said, I was just reading the bill again. At the top, it had that that other number, Mm-mm. and Yeah. I I'm so thought, sorry oh, for the maybe confusion, I but should those be are using just that one. Okay. options, That's either the okay. one Alright. that I provided to you, the name or the invoice number. But better to use the setup number I've provided. Yeah. Okay. That's fine. I can now that I've got her email, Mhmm. I can go to there, and I've got the account number that's on the bill. Yes. So that should Mhmm. be fine. Alright then. Okay.","start_word":581,"end_word":715,"sentiment":"neutral","sentiment_score":0.06497065722942352},{"text":"Thank you. You're welcome. It's my pleasure to talk to you. Have a good day. You too.","start_word":716,"end_word":732,"sentiment":"positive","sentiment_score":0.7361273450009963},{"text":"Bye. Mhmm. Bye bye.","start_word":733,"end_word":736,"sentiment":"neutral","sentiment_score":0.16303019225597382}],"average":{"sentiment":"neutral","sentiment_score":0.04986115719409699}}}}