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have...","start":30.06,"end":30.64,"sentiment":"neutral","sentiment_score":0.0020718021551147103}],"sentiment":"neutral","sentiment_score":0.0020718021551147103,"channel":0,"num_words":2,"start":30.06,"end":30.64},{"sentences":[{"text":"A x one five double zero.","start":36.24,"end":38.420002,"sentiment":"neutral","sentiment_score":0.01245414100897809}],"sentiment":"neutral","sentiment_score":0.01245414100897809,"channel":1,"num_words":6,"start":36.24,"end":38.420002},{"sentences":[{"text":"Thank you so much.","start":39.816936,"end":40.696938,"sentiment":"positive","sentiment_score":0.6835906058549881},{"text":"Thank you so much for your time.","start":40.696938,"end":42.39694,"sentiment":"positive","sentiment_score":0.7551932249750409},{"text":"I'll talk to you later, Chad.","start":42.536938,"end":43.976936,"sentiment":"neutral","sentiment_score":0.32209551831086475},{"text":"Thank you.","start":43.976936,"end":44.716938,"sentiment":"positive","sentiment_score":0.42462779581546783}],"sentiment":"positive","sentiment_score":0.5685549315653349,"channel":0,"num_words":19,"start":39.816936,"end":44.716938}]},"summary":{"result":"success","short":"The customer, Mary, is calling to confirm the model and brand name of her router, TP Link. She asks for the model number and thanks the agent for their help. She ends the call by saying she will talk to them later."},"intents":{"segments":[{"text":"compatible.","start_word":40,"end_word":40,"intents":[{"intent":"Confirm router compatibility","confidence_score":0.10368434}]},{"text":"And how about the model number, please? More Do terminal.","start_word":47,"end_word":56,"intents":[{"intent":"Provide model number","confidence_score":0.28993875}]},{"text":"More Do terminal. you have... A x one five double zero. Thank you so much.","start_word":54,"end_word":68,"intents":[{"intent":"Discuss terminal number","confidence_score":0.054512724}]}]},"sentiments":{"segments":[{"text":"Hello? Yes. Yeah. This is Mary again. I'm sorry. The call got disconnected. I do... Was just about to ask the model name and the brand name of your router to make sure that your router It's is TP Link. compatible. It's TP Link. Okay. TP Link. And how about the model number, please? More Do terminal. you have... A x one five double zero.","start_word":0,"end_word":64,"sentiment":"neutral","sentiment_score":-0.0031775631941854954},{"text":"Thank you so much. Thank you so much for your time.","start_word":65,"end_word":75,"sentiment":"positive","sentiment_score":0.7269285917282104},{"text":"I'll talk to you later, Chad.","start_word":76,"end_word":81,"sentiment":"neutral","sentiment_score":0.3239232003688812},{"text":"Thank you.","start_word":82,"end_word":83,"sentiment":"positive","sentiment_score":0.5132958292961121}],"average":{"sentiment":"neutral","sentiment_score":0.1198384741775128}}}}