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Hang on. Let me try something else then. No. I've no. But we already knew that. I already knew that that didn't work. Hang on. Let me try it again. So did that work? Oh, and then heard it again? Okay. So maybe it's a problem with Caden's phone. I don't know. Because it didn't like, I had Caden Kaiden called me, and he did it, and it didn't work. So I'll transfer do you want me to transfer you to Kaiden now, and you can test it again? What was it inbound? Yeah. And the other the other one was it was an inbound. He called me, so it was an outbound call, but that shouldn't matter. Cool. Sorry. You were still talking. Okay. Okay. Cool. Alright. 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I think when Curtis tried to transfer you through because I didn't have my RingoTail app started off on my laptop, it just got. Yep. Just did. Mhmm.\n\nDone. Oh, did you did that work then? Okay. Hang on. Let me try something else then.\n\nNo. I've no. But we already knew that. I already knew that that didn't work. Hang on.\n\nLet me try it again. So did that work? Oh, and then heard it again? Okay. So maybe it's a problem with Caden's phone.\n\nI don't know. Because it didn't like, I had Caden Kaiden called me, and he did it, and it didn't work. So I'll transfer do you want me to transfer you to Kaiden now, and you can test it again? What was it inbound? Yeah.\n\nAnd the other the other one was it was an inbound. He called me, so it was an outbound call, but that shouldn't matter. Cool. Sorry. You were still talking.\n\nOkay. Okay. Cool. Alright. 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Yeah. It just yeah. It dumps straight dumps straight out. Yep. Yeah. It was like I was leaving a call just dropped. I'm like, I'm guessing that Connor didn't have the app open. Yeah. Hang on. Cool. Alright. Check a on your pad now, check star one in. Alright. They can't hear my voice now. Go start 2. Okay. That looks like that's working. Is it not working on the recordings is what you're saying? Yes. I heard it. Did you not hear the the audio tone? Okay. Okay. Alright. Yep. I heard it. Yep. Yep. Call recording has been resumed. Alright. What's going on? So it's just it's just cadence. Yeah? Yeah. Let's let's let's do that. Cool. Shouldn't matter. Yep. It's a feature. It's a full feature. No. No. All good. All good. It's a full feature. It's not a it's not a route based technology. It's a feature based technology. So it works across the system regardless. Yeah. So he built it. 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Yeah. It just yeah. It dumps straight dumps straight out. Yep.\n\nYeah. It was like I was leaving a call just dropped. I'm like, I'm guessing that Connor didn't have the app open. Yeah. Hang on.\n\nCool. Alright. Check a on your pad now, check star one in. Alright. They can't hear my voice now.\n\nGo start 2. Okay. That looks like that's working. Is it not working on the recordings is what you're saying? Yes.\n\nI heard it. Did you not hear the the audio tone? Okay. Okay. Alright.\n\nYep. I heard it. Yep. Yep. Call recording has been resumed.\n\nAlright. What's going on? So it's just it's just cadence. Yeah? Yeah.\n\nLet's let's let's do that. Cool. Shouldn't matter. Yep. It's a feature.\n\nIt's a full feature. No. No. All good. All good.\n\nIt's a full feature. It's not a it's not a route based technology. It's a feature based technology. So it works across the system regardless. Yeah.\n\nSo he built it. 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I think\n\nChannel 1: Hi, mate.\n\nChannel 0: when Curtis tried to transfer you through because I didn't have my RingoTail app started\n\nChannel 1: Yeah.\n\nChannel 0: off\n\nChannel 1: It\n\nChannel 0: on my\n\nChannel 1: just\n\nChannel 0: laptop,\n\nChannel 1: yeah. It dumps\n\nChannel 0: it\n\nChannel 1: straight\n\nChannel 0: just\n\nChannel 1: dumps\n\nChannel 0: got.\n\nChannel 1: straight out. Yep. Yeah. It was like I was leaving a call just dropped. I'm like, I'm guessing that Connor didn't have the app open.\n\nYeah. Hang on.\n\nChannel 0: Yep.\n\nChannel 1: Cool. Alright. Check a on your pad now, check star one\n\nChannel 0: Just did.\n\nChannel 1: in. Alright. They can't hear my voice now. Go start\n\nChannel 0: Mhmm.\n\nChannel 1: 2. Okay. That looks like that's working. Is it not working on the recordings is what you're saying?\n\nChannel 0: Done. Oh, did you did that work then?\n\nChannel 1: Yes. I heard it.\n\nChannel 0: Okay. Hang on. Let me try something else then.\n\nChannel 1: Did you not hear the the\n\nChannel 0: No.\n\nChannel 1: audio\n\nChannel 0: I've\n\nChannel 1: tone?\n\nChannel 0: no. But we already knew\n\nChannel 1: Okay.\n\nChannel 0: that. I already knew that that\n\nChannel 1: Okay.\n\nChannel 0: didn't work. Hang on. Let\n\nChannel 1: Alright.\n\nChannel 0: me try it again. So did that work?\n\nChannel 1: Yep. I heard it. Yep.\n\nChannel 0: Oh, and then heard it again?\n\nChannel 1: Yep. Call recording has been resumed.\n\nChannel 0: Okay. So maybe it's a problem with Caden's phone.\n\nChannel 1: Alright. What's going on?\n\nChannel 0: I don't know. Because\n\nChannel 1: So\n\nChannel 0: it\n\nChannel 1: it's\n\nChannel 0: didn't\n\nChannel 1: just it's\n\nChannel 0: like,\n\nChannel 1: just\n\nChannel 0: I had\n\nChannel 1: cadence.\n\nChannel 0: Caden\n\nChannel 1: Yeah?\n\nChannel 0: Kaiden called me, and he did it, and it didn't work. So I'll transfer do you want me to transfer you to Kaiden now, and you can test\n\nChannel 1: Yeah.\n\nChannel 0: it\n\nChannel 1: Let's\n\nChannel 0: again?\n\nChannel 1: let's\n\nChannel 0: What\n\nChannel 1: let's\n\nChannel 0: was\n\nChannel 1: do\n\nChannel 0: it inbound?\n\nChannel 1: that. Cool.\n\nChannel 0: Yeah. And the other the other one was it was an inbound. He called me, so it was an outbound call, but that shouldn't matter.\n\nChannel 1: Shouldn't matter. Yep. It's a feature. It's a full feature.\n\nChannel 0: Cool. Sorry. You were still talking.\n\nChannel 1: No. No. All good. All good. It's a full feature.\n\nIt's not a it's not a route based technology. It's a feature based technology. So it works\n\nChannel 0: Okay.\n\nChannel 1: across the system regardless. Yeah.\n\nChannel 0: Okay. Cool. Alright. Well, I'll transfer you to\n\nChannel 1: So\n\nChannel 0: Kai,\n\nChannel 1: he\n\nChannel 0: and then you can see if\n\nChannel 1: built\n\nChannel 0: it works\n\nChannel 1: it.\n\nChannel 0: for him.\n\nChannel 1: Thanks, mate.","paragraphs":[{"sentences":[{"text":"Hello.","start":2.1599998,"end":2.6599998,"sentiment":"neutral","sentiment_score":0.03435070812702179},{"text":"I think","start":2.72,"end":3.3799999,"sentiment":"neutral","sentiment_score":0.02905500866472721}],"sentiment":"neutral","sentiment_score":0.030820241818825405,"channel":0,"num_words":3,"start":2.1599998,"end":3.3799999},{"sentences":[{"text":"Hi, mate.","start":3.12,"end":3.86,"sentiment":"neutral","sentiment_score":0.08655112609267235}],"sentiment":"neutral","sentiment_score":0.08655112609267235,"channel":1,"num_words":2,"start":3.12,"end":3.86},{"sentences":[{"text":"when Curtis tried to transfer you through because I didn't have my RingoTail app 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The agent is trying to transfer the customer to someone named Kaiden to see if the app is working properly. The agent explains that the app is a full feature and does not require a route-based technology. The customer is transferred to Kaiden to further troubleshooting the issue."},"intents":{"segments":[{"text":"audio I've tone? no.","start_word":134,"end_word":137,"intents":[{"intent":"Fix audio issue","confidence_score":0.071169764}]},{"text":"Kaiden called me, and he did it, and it didn't work. So I'll transfer do you want me to transfer you to Kaiden now, and you can test Yeah.","start_word":211,"end_word":239,"intents":[{"intent":"Transfer call to kaiden","confidence_score":0.3412593}]},{"text":"So I'll transfer do you want me to transfer you to Kaiden now, and you can test Yeah.","start_word":222,"end_word":239,"intents":[{"intent":"Test device","confidence_score":0.0038725338}]}]},"sentiments":{"segments":[{"text":"Hello. I think Hi, mate. when Curtis tried to transfer you through because I didn't have my RingoTail app started Yeah. off It on my just laptop, yeah. It dumps it straight just dumps got. straight out. Yep. Yeah. It was like I was leaving a call just dropped. I'm like, I'm guessing that Connor didn't have the app open. Yeah. Hang on. Yep. Cool. Alright. Check a on your pad now, check star one Just did. in. Alright.","start_word":0,"end_word":78,"sentiment":"neutral","sentiment_score":-0.06986045837402344},{"text":"They can't hear my voice now.","start_word":79,"end_word":84,"sentiment":"negative","sentiment_score":-0.3771576285362244},{"text":"Go start Mhmm. 2. Okay. That looks like that's working. Is it not working on the recordings is what you're saying? Done. Oh, did you did that work then? Yes. I heard it. Okay. Hang on. Let me try something else then. Did you not hear the the No. audio I've tone? no. But we already knew Okay. that. I already knew that that Okay. didn't work. Hang on. 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