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you for calling The Alfred, a member of Bayside Health, a smoke free environment. If you require urgent medical attention, please hang up now and dial 000. Otherwise, make your selection from the following options and dial ahead at any time. Press 1 for outpatient appointments or specialist clinic services. Press 2 for radiology or imaging services.\n\nPress 3 for elective surgery waiting list. Press 4 if you wish to inquire about a current inpatient. Press 5 if you're a GP who's calling about your patient. Press 0 if you need to speak with an operator, or press 9 to hear these options again. Our operators are busy at the moment, but please stay on the line, and we will be with you shortly.\n\nOur operators are busy at the moment, but please stay on the line, and we will be with you shortly.","paragraphs":[{"sentences":[{"text":"Thank you for calling The Alfred, a member of Bayside Health, a smoke free environment.","start":0.79999995,"end":5.22,"sentiment":"positive","sentiment_score":0.48861700693766275},{"text":"If you require urgent medical attention, please hang up now and dial 000.","start":5.68,"end":9.94,"sentiment":"neutral","sentiment_score":-0.09604031764543973},{"text":"Otherwise, make your selection from the following options and dial ahead at any time.","start":10.16,"end":14.34,"sentiment":"neutral","sentiment_score":0.05798055989933865},{"text":"Press 1 for outpatient appointments or specialist clinic services.","start":15.165,"end":18.705,"sentiment":"neutral","sentiment_score":0.030639747778574627},{"text":"Press 2 for radiology or imaging services.","start":19.245,"end":21.985,"sentiment":"neutral","sentiment_score":0.02754205438707556}],"sentiment":"neutral","sentiment_score":0.12691398144795976,"num_words":58,"start":0.79999995,"end":21.985},{"sentences":[{"text":"Press 3 for elective surgery waiting list.","start":22.525,"end":25.025002,"sentiment":"neutral","sentiment_score":0.032716665150863786},{"text":"Press 4 if you wish to inquire about a current inpatient.","start":25.485,"end":28.385,"sentiment":"neutral","sentiment_score":0.004149613986638459},{"text":"Press 5 if you're a GP who's calling about your patient.","start":29.32,"end":32.62,"sentiment":"neutral","sentiment_score":-0.03136550330302932},{"text":"Press 0 if you need to speak with an operator, or press 9 to hear these options again.","start":33.0,"end":38.059998,"sentiment":"neutral","sentiment_score":-0.06011054271625148},{"text":"Our operators are busy at the moment, but please stay on the line, and we will be with you shortly.","start":49.145,"end":53.565002,"sentiment":"neutral","sentiment_score":-0.3147254727780819}],"sentiment":"neutral","sentiment_score":-0.11114712463997638,"num_words":67,"start":22.525,"end":53.565002},{"sentences":[{"text":"Our operators are busy at the moment, but please stay on the line, and we will be with you shortly.","start":99.485,"end":103.905,"sentiment":"neutral","sentiment_score":-0.18257998898625374}],"sentiment":"neutral","sentiment_score":-0.18257998898625374,"num_words":20,"start":99.485,"end":103.905}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Thank you for calling The Alfred, a member of Bayside Health, a smoke free environment. If you require urgent medical attention, please hang up now and dial 000. Otherwise, make your selection from the following options and dial ahead at any time. Press 1 for outpatient appointments or specialist clinic services. Press 2 for radiology or imaging services.\n\nPress 3 for elective surgery waiting list. Press 4 if you wish to inquire about a current inpatient. Press 5 if you're a GP who's calling about your patient. Press 0 if you need to speak with an operator, or press 9 to hear these options again. Our operators are busy at the moment, but please stay on the line, and we will be with you shortly.\n\nOur operators are busy at the moment, but please stay on the line, and we will be with you shortly.","paragraphs":[{"sentences":[{"text":"Thank you for calling The Alfred, a member of Bayside Health, a smoke free environment.","start":0.79999995,"end":5.22,"sentiment":"positive","sentiment_score":0.48861700693766275},{"text":"If you require urgent medical attention, please hang up now and dial 000.","start":5.68,"end":9.94,"sentiment":"neutral","sentiment_score":-0.09604031764543973},{"text":"Otherwise, make your selection from the following options and dial ahead at any time.","start":10.16,"end":14.34,"sentiment":"neutral","sentiment_score":0.05798055989933865},{"text":"Press 1 for outpatient appointments or specialist clinic services.","start":15.165,"end":18.705,"sentiment":"neutral","sentiment_score":0.030639747778574627},{"text":"Press 2 for radiology or imaging services.","start":19.245,"end":21.985,"sentiment":"neutral","sentiment_score":0.02754205438707556}],"sentiment":"neutral","sentiment_score":0.12691398144795976,"channel":1,"num_words":58,"start":0.79999995,"end":21.985},{"sentences":[{"text":"Press 3 for elective surgery waiting list.","start":22.525,"end":25.025002,"sentiment":"neutral","sentiment_score":0.032716665150863786},{"text":"Press 4 if you wish to inquire about a current inpatient.","start":25.485,"end":28.385,"sentiment":"neutral","sentiment_score":0.004149613986638459},{"text":"Press 5 if you're a GP who's calling about your patient.","start":29.32,"end":32.62,"sentiment":"neutral","sentiment_score":-0.03136550330302932},{"text":"Press 0 if you need to speak with an operator, or press 9 to hear these options again.","start":33.0,"end":38.059998,"sentiment":"neutral","sentiment_score":-0.06011054271625148},{"text":"Our operators are busy at the moment, but please stay on the line, and we will be with you shortly.","start":49.145,"end":53.565002,"sentiment":"neutral","sentiment_score":-0.3147254727780819}],"sentiment":"neutral","sentiment_score":-0.11114712463997638,"channel":1,"num_words":67,"start":22.525,"end":53.565002},{"sentences":[{"text":"Our operators are busy at the moment, but please stay on the line, and we will be with you shortly.","start":99.485,"end":103.905,"sentiment":"neutral","sentiment_score":-0.18257998898625374}],"sentiment":"neutral","sentiment_score":-0.18257998898625374,"channel":1,"num_words":20,"start":99.485,"end":103.905}]},"summary":{"result":"success","short":"The customer called The Alfred, a smoke-free environment, and was given options to choose from. They were instructed to press a number to inquire about a current inpatient, press a number for outpatient appointments or specialist clinic services, press a number for radiology or imaging services, press zero to speak with an operator, or press nine to hear the options again. The operator is currently busy, but the customer is asked to stay on the line and be assisted shortly."},"intents":{"segments":[{"text":"Press 5 if you're a GP who's calling about your patient. Press 0 if you need to speak with an operator, or press 9 to hear these options again. Our operators are busy at the moment, but please stay on the line, and we will be with you shortly. Our operators are busy at the moment, but please stay on the line, and we will be with you shortly.","start_word":76,"end_word":144,"intents":[{"intent":"Inform callers","confidence_score":0.34521094}]}]},"sentiments":{"segments":[{"text":"Thank you for calling The Alfred, a member of Bayside Health, a smoke free environment.","start_word":0,"end_word":14,"sentiment":"positive","sentiment_score":0.4967884123325348},{"text":"If you require urgent medical attention, please hang up now and dial 000. Otherwise, make your selection from the following options and dial ahead at any time. Press 1 for outpatient appointments or specialist clinic services. Press 2 for radiology or imaging services. Press 3 for elective surgery waiting list. Press 4 if you wish to inquire about a current inpatient. Press 5 if you're a GP who's calling about your patient. Press 0 if you need to speak with an operator, or press 9 to hear these options again. Our operators are busy at the moment, but please stay on the line, and we will be with you shortly. Our operators are busy at the moment, but please stay on the line, and we will be with you shortly.","start_word":15,"end_word":144,"sentiment":"neutral","sentiment_score":-0.07969965785741806}],"average":{"sentiment":"neutral","sentiment_score":-0.013545283854333429}}}}