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to Alpha, affordable car hire made easy. Let's go. If you would like to make, modify, or cancel a booking, press 1. If you're at the airport to book a shuttle, please press 2. If you require roadside assistance, please press 3.\n\nIf you're requiring relates to damaged fines or infringements, press 4, or to talk to the branch, press 5. If you would like to make, modify, or cancel a booking, press 1. If you're at the airport to book a shuttle, please press 2. If you require roadside assistance, please press 3. If you're inquiring relates to damaged fines or infringements, press 4, or to talk to the branch, press 5.\n\nFor our Brisbane branch, press 1. For Gold Coast, press 2. For Sydney, press 3. And for Melbourne, press 4.","paragraphs":[{"sentences":[{"text":"Welcome to Alpha, affordable car hire made easy.","start":0.39999998,"end":3.86,"sentiment":"positive","sentiment_score":0.7541161105036736},{"text":"Let's go.","start":4.16,"end":5.14,"sentiment":"positive","sentiment_score":0.4731128513813019},{"text":"If you would like to make, modify, or cancel a booking, press 1.","start":7.2,"end":11.78,"sentiment":"neutral","sentiment_score":0.07759078878622788},{"text":"If you're at the airport to book a shuttle, please press 2.","start":11.92,"end":15.54,"sentiment":"neutral","sentiment_score":-0.0014641385302335645},{"text":"If you require roadside assistance, please press 3.","start":15.785,"end":19.165,"sentiment":"neutral","sentiment_score":-0.033201106591150165}],"sentiment":"neutral","sentiment_score":0.1791780540911849,"num_words":43,"start":0.39999998,"end":19.165},{"sentences":[{"text":"If you're requiring relates to damaged fines or infringements, press 4, or to talk to the branch, press 5.","start":19.305,"end":26.525,"sentiment":"neutral","sentiment_score":-0.09722287139218104},{"text":"If you would like to make, modify, or cancel a booking, press 1.","start":30.54,"end":35.04,"sentiment":"neutral","sentiment_score":-0.015625142492353916},{"text":"If you're at the airport to book a shuttle, please press 2.","start":35.260002,"end":38.8,"sentiment":"neutral","sentiment_score":-0.018056632950901985},{"text":"If you require roadside assistance, please press 3.","start":39.02,"end":42.48,"sentiment":"neutral","sentiment_score":-0.02147723571397364},{"text":"If you're inquiring relates to damaged fines or infringements, press 4, or to talk to the branch, press 5.","start":42.620003,"end":49.835003,"sentiment":"neutral","sentiment_score":-0.034379773724235986}],"sentiment":"neutral","sentiment_score":-0.043550346348382216,"num_words":71,"start":19.305,"end":49.835003},{"sentences":[{"text":"For our Brisbane branch, press 1.","start":56.935,"end":59.115,"sentiment":"neutral","sentiment_score":0.014472851219276587},{"text":"For Gold Coast, press 2.","start":59.24894,"end":61.02894,"sentiment":"neutral","sentiment_score":0.029770853742957116},{"text":"For Sydney, press 3.","start":61.088936,"end":62.68894,"sentiment":"neutral","sentiment_score":0.01786126522347331},{"text":"And for Melbourne, press 4.","start":62.68894,"end":64.548935,"sentiment":"neutral","sentiment_score":0.01207813136279583}],"sentiment":"neutral","sentiment_score":0.018376354686915876,"num_words":20,"start":56.935,"end":64.548935}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Welcome to Alpha, affordable car hire made easy. Let's go. If you would like to make, modify, or cancel a booking, press 1. If you're at the airport to book a shuttle, please press 2. If you require roadside assistance, please press 3.\n\nIf you're requiring relates to damaged fines or infringements, press 4, or to talk to the branch, press 5. If you would like to make, modify, or cancel a booking, press 1. If you're at the airport to book a shuttle, please press 2. If you require roadside assistance, please press 3. If you're inquiring relates to damaged fines or infringements, press 4, or to talk to the branch, press 5.\n\nFor our Brisbane branch, press 1. For Gold Coast, press 2. For Sydney, press 3. And for Melbourne, press 4.","paragraphs":[{"sentences":[{"text":"Welcome to Alpha, affordable car hire made easy.","start":0.39999998,"end":3.86,"sentiment":"positive","sentiment_score":0.7541161105036736},{"text":"Let's go.","start":4.16,"end":5.14,"sentiment":"positive","sentiment_score":0.4731128513813019},{"text":"If you would like to make, modify, or cancel a booking, press 1.","start":7.2,"end":11.78,"sentiment":"neutral","sentiment_score":0.07759078878622788},{"text":"If you're at the airport to book a shuttle, please press 2.","start":11.92,"end":15.54,"sentiment":"neutral","sentiment_score":-0.0014641385302335645},{"text":"If you require roadside assistance, please press 3.","start":15.785,"end":19.165,"sentiment":"neutral","sentiment_score":-0.033201106591150165}],"sentiment":"neutral","sentiment_score":0.1791780540911849,"channel":1,"num_words":43,"start":0.39999998,"end":19.165},{"sentences":[{"text":"If you're requiring relates to damaged fines or infringements, press 4, or to talk to the branch, press 5.","start":19.305,"end":26.525,"sentiment":"neutral","sentiment_score":-0.09722287139218104},{"text":"If you would like to make, modify, or cancel a booking, press 1.","start":30.54,"end":35.04,"sentiment":"neutral","sentiment_score":-0.015625142492353916},{"text":"If you're at the airport to book a shuttle, please press 2.","start":35.260002,"end":38.8,"sentiment":"neutral","sentiment_score":-0.018056632950901985},{"text":"If you require roadside assistance, please press 3.","start":39.02,"end":42.48,"sentiment":"neutral","sentiment_score":-0.02147723571397364},{"text":"If you're inquiring relates to damaged fines or infringements, press 4, or to talk to the branch, press 5.","start":42.620003,"end":49.835003,"sentiment":"neutral","sentiment_score":-0.034379773724235986}],"sentiment":"neutral","sentiment_score":-0.043550346348382216,"channel":1,"num_words":71,"start":19.305,"end":49.835003},{"sentences":[{"text":"For our Brisbane branch, press 1.","start":56.935,"end":59.115,"sentiment":"neutral","sentiment_score":0.014472851219276587},{"text":"For Gold Coast, press 2.","start":59.24894,"end":61.02894,"sentiment":"neutral","sentiment_score":0.029770853742957116},{"text":"For Sydney, press 3.","start":61.088936,"end":62.68894,"sentiment":"neutral","sentiment_score":0.01786126522347331},{"text":"And for Melbourne, press 4.","start":62.68894,"end":64.548935,"sentiment":"neutral","sentiment_score":0.01207813136279583}],"sentiment":"neutral","sentiment_score":0.018376354686915876,"channel":1,"num_words":20,"start":56.935,"end":64.548935}]},"summary":{"result":"success","short":"The speaker provides options for customers to make, modify, or cancel their booking, press one by pressing one. If they need assistance at the airport to book a shuttle, press two. If they require roadside assistance, press three. For damaged fines or infringements, press four, or to speak to the branch, press five. For our Brisbane branch, press one. For Gold Coast, press two. For Sydney, press three. And for Melbourne, press four."},"intents":{"segments":[{"text":"Welcome to Alpha, affordable car hire made easy. Let's go.","start_word":1,"end_word":10,"intents":[{"intent":"Make a booking","confidence_score":0.08647045}]}]},"sentiments":{"segments":[{"text":"Welcome to Alpha, affordable car hire made easy. Let's go.","start_word":0,"end_word":9,"sentiment":"positive","sentiment_score":0.6623148322105408},{"text":"If you would like to make, modify, or cancel a booking, press 1. If you're at the airport to book a shuttle, please press 2. If you require roadside assistance, please press 3. If you're requiring relates to damaged fines or infringements, press 4, or to talk to the branch, press 5. If you would like to make, modify, or cancel a booking, press 1. If you're at the airport to book a shuttle, please press 2. If you require roadside assistance, please press 3. If you're inquiring relates to damaged fines or infringements, press 4, or to talk to the branch, press 5. For our Brisbane branch, press 1. For Gold Coast, press 2. For Sydney, press 3. And for Melbourne, press 4.","start_word":10,"end_word":133,"sentiment":"neutral","sentiment_score":-0.019918151199817657}],"average":{"sentiment":"neutral","sentiment_score":0.03630983698499072}}}}