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If you know the extension, you may dial it at any time. Otherwise, please listen carefully to the following options so we can direct your call appropriately. If you are a current coal mines insurance policyholder and have questions about your premium or for a new policy, press 1 to connect with CMI Employer Services. If you are a worker, employer, or provider with questions about claims, including workers' compensation, claims payments, and reimbursements, or need to make a new claim, press 2 to connect with the CMI worker services. For all medical related inquiries, including services provided, bookings, and appointments, reviews and results, but excluding workers' compensation, press 3 to connect with CS Health. For all other inquiries or to speak directly with Sydney reception, please press 4. To repeat these options Thank you for calling Cole Services. Please hold, and a team member will be with you shortly. The person you are trying to reach is currently unavailable. Please leave a message after the tone. When you have finished, please hang up or press the hash key for more 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you for calling Coal Services head office in Sydney. If you know the extension, you may dial it at any time. Otherwise, please listen carefully to the following options so we can direct your call appropriately. If you are a current coal mines insurance policyholder and have questions about your premium or for a new policy, press 1 to connect with CMI Employer Services. If you are a worker, employer, or provider with questions about claims, including workers' compensation, claims payments, and reimbursements, or need to make a new claim, press 2 to connect with the CMI worker services.\n\nFor all medical related inquiries, including services provided, bookings, and appointments, reviews and results, but excluding workers' compensation, press 3 to connect with CS Health. For all other inquiries or to speak directly with Sydney reception, please press 4. To repeat these options Thank you for calling Cole Services. Please hold, and a team member will be with you shortly. The person you are trying to reach is currently unavailable.\n\nPlease leave a message after the tone. When you have finished, please hang up or press the hash key for more options.","paragraphs":[{"sentences":[{"text":"Thank you for calling Coal Services head office in Sydney.","start":2.32,"end":5.22,"sentiment":"positive","sentiment_score":0.4348312646150589},{"text":"If you know the extension, you may dial it at any time.","start":5.52,"end":8.42,"sentiment":"neutral","sentiment_score":0.10504649641613166},{"text":"Otherwise, please listen carefully to the following options so we can direct your call appropriately.","start":8.639999,"end":13.139999,"sentiment":"neutral","sentiment_score":0.0653162106871605},{"text":"If you are a current coal mines insurance policyholder and have questions about your premium or for a new policy, press 1 to connect with CMI Employer Services.","start":14.385,"end":24.165,"sentiment":"neutral","sentiment_score":-0.00835481592054878},{"text":"If you are a worker, employer, or provider with questions about claims, including workers' compensation, claims payments, and reimbursements, or need to make a new claim, press 2 to connect with the CMI worker services.","start":25.265,"end":38.92,"sentiment":"neutral","sentiment_score":-0.0019693540409207342}],"sentiment":"neutral","sentiment_score":0.06285751526243985,"num_words":100,"start":2.32,"end":38.92},{"sentences":[{"text":"For all medical related inquiries, including services provided, bookings, and appointments, reviews and results, but excluding workers' compensation, press 3 to connect with CS Health.","start":39.86,"end":52.114998,"sentiment":"neutral","sentiment_score":0.007340512126684189},{"text":"For all other inquiries or to speak directly with Sydney reception, please press 4.","start":53.454998,"end":58.754997,"sentiment":"neutral","sentiment_score":-0.0018183747306466103},{"text":"To repeat these options Thank you for calling Cole Services.","start":59.31,"end":65.89,"sentiment":"neutral","sentiment_score":0.12866134960204362},{"text":"Please hold, and a team member will be with you shortly.","start":66.51,"end":69.17,"sentiment":"neutral","sentiment_score":-0.06603650951927359},{"text":"The person you are trying to reach is currently unavailable.","start":138.485,"end":141.545,"sentiment":"negative","sentiment_score":-0.5518085122108459}],"sentiment":"neutral","sentiment_score":-0.068568823912314,"num_words":70,"start":39.86,"end":141.545},{"sentences":[{"text":"Please leave a message after the tone.","start":142.66,"end":144.84,"sentiment":"negative","sentiment_score":-0.4325803390571049},{"text":"When you have finished, please hang up or press the hash key for more options.","start":145.45999,"end":149.64,"sentiment":"neutral","sentiment_score":-0.11798622459173203}],"sentiment":"neutral","sentiment_score":-0.2180843519216234,"num_words":22,"start":142.66,"end":149.64}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Thank you for calling Coal Services head office in Sydney. If you know the extension, you may dial it at any time. Otherwise, please listen carefully to the following options so we can direct your call appropriately. If you are a current coal mines insurance policyholder and have questions about your premium or for a new policy, press 1 to connect with CMI Employer Services. If you are a worker, employer, or provider with questions about claims, including workers' compensation, claims payments, and reimbursements, or need to make a new claim, press 2 to connect with the CMI worker services.\n\nFor all medical related inquiries, including services provided, bookings, and appointments, reviews and results, but excluding workers' compensation, press 3 to connect with CS Health. For all other inquiries or to speak directly with Sydney reception, please press 4. To repeat these options Thank you for calling Cole Services. Please hold, and a team member will be with you shortly. The person you are trying to reach is currently unavailable.\n\nPlease leave a message after the tone. When you have finished, please hang up or press the hash key for more options.","paragraphs":[{"sentences":[{"text":"Thank you for calling Coal Services head office in Sydney.","start":2.32,"end":5.22,"sentiment":"positive","sentiment_score":0.4348312646150589},{"text":"If you know the extension, you may dial it at any time.","start":5.52,"end":8.42,"sentiment":"neutral","sentiment_score":0.10504649641613166},{"text":"Otherwise, please listen carefully to the following options so we can direct your call appropriately.","start":8.639999,"end":13.139999,"sentiment":"neutral","sentiment_score":0.0653162106871605},{"text":"If you are a current coal mines insurance policyholder and have questions about your premium or for a new policy, press 1 to connect with CMI Employer Services.","start":14.385,"end":24.165,"sentiment":"neutral","sentiment_score":-0.00835481592054878},{"text":"If you are a worker, employer, or provider with questions about claims, including workers' compensation, claims payments, and reimbursements, or need to make a new claim, press 2 to connect with the CMI worker services.","start":25.265,"end":38.92,"sentiment":"neutral","sentiment_score":-0.0019693540409207342}],"sentiment":"neutral","sentiment_score":0.06285751526243985,"channel":1,"num_words":100,"start":2.32,"end":38.92},{"sentences":[{"text":"For all medical related inquiries, including services provided, bookings, and appointments, reviews and results, but excluding workers' compensation, press 3 to connect with CS Health.","start":39.86,"end":52.114998,"sentiment":"neutral","sentiment_score":0.007340512126684189},{"text":"For all other inquiries or to speak directly with Sydney reception, please press 4.","start":53.454998,"end":58.754997,"sentiment":"neutral","sentiment_score":-0.0018183747306466103},{"text":"To repeat these options Thank you for calling Cole Services.","start":59.31,"end":65.89,"sentiment":"neutral","sentiment_score":0.12866134960204362},{"text":"Please hold, and a team member will be with you shortly.","start":66.51,"end":69.17,"sentiment":"neutral","sentiment_score":-0.06603650951927359},{"text":"The person you are trying to reach is currently unavailable.","start":138.485,"end":141.545,"sentiment":"negative","sentiment_score":-0.5518085122108459}],"sentiment":"neutral","sentiment_score":-0.068568823912314,"channel":1,"num_words":70,"start":39.86,"end":141.545},{"sentences":[{"text":"Please leave a message after the tone.","start":142.66,"end":144.84,"sentiment":"negative","sentiment_score":-0.4325803390571049},{"text":"When you have finished, please hang up or press the hash key for more options.","start":145.45999,"end":149.64,"sentiment":"neutral","sentiment_score":-0.11798622459173203}],"sentiment":"neutral","sentiment_score":-0.2180843519216234,"channel":1,"num_words":22,"start":142.66,"end":149.64}]},"summary":{"result":"success","short":"The caller reaches the office of Coal Services head office in Sydney and listens to the options available. They are instructed to press a number depending on their reason for calling, such as if they are a current coal mine insurance policyholder or if they have questions about their premium or policy. They are also given options to connect with specific individuals at different branches, but are informed that all representatives are currently unavailable."},"intents":{"segments":[{"text":"Thank you for calling Coal Services head office in Sydney. If you know the extension, you may dial it at any time. Otherwise, please listen carefully to the following options so we can direct your call appropriately.","start_word":1,"end_word":37,"intents":[{"intent":"Direct call","confidence_score":0.6774402}]},{"text":"If you are a current coal mines insurance policyholder and have questions about your premium or for a new policy, press 1 to connect with CMI Employer Services.","start_word":37,"end_word":64,"intents":[{"intent":"Connect with cmi worker services","confidence_score":0.0040573855}]}]},"sentiments":{"segments":[{"text":"Thank you for calling Coal Services head office in Sydney.","start_word":0,"end_word":9,"sentiment":"positive","sentiment_score":0.42683932185173035},{"text":"If you know the extension, you may dial it at any time. Otherwise, please listen carefully to the following options so we can direct your call appropriately. If you are a current coal mines insurance policyholder and have questions about your premium or for a new policy, press 1 to connect with CMI Employer Services. If you are a worker, employer, or provider with questions about claims, including workers' compensation, claims payments, and reimbursements, or need to make a new claim, press 2 to connect with the CMI worker services. For all medical related inquiries, including services provided, bookings, and appointments, reviews and results, but excluding workers' compensation, press 3 to connect with CS Health. For all other inquiries or to speak directly with Sydney reception, please press 4. To repeat these options Thank you for calling Cole Services. Please hold, and a team member will be with you shortly.","start_word":10,"end_word":159,"sentiment":"neutral","sentiment_score":0.015317700803279877},{"text":"The person you are trying to reach is currently unavailable. Please leave a message after the tone.","start_word":160,"end_word":176,"sentiment":"negative","sentiment_score":-0.5013522505760193},{"text":"When you have finished, please hang up or press the hash key for more options.","start_word":177,"end_word":191,"sentiment":"neutral","sentiment_score":-0.1209910213947296}],"average":{"sentiment":"neutral","sentiment_score":-0.01724950505490125}}}}