{"metadata":{"transaction_key":"deprecated","request_id":"01a0b1b9-b0b6-7323-843e-da196395a532","sha256":"bf25fb361d6dd0f11e96ad1297d9a3618f023c80f82f8395628325685d086dcd","created":"2026-09-17T23:35:32.724Z","duration":18.575937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":65,"output_tokens":65},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":65,"output_tokens":8}},"results":{"channels":[{"alternatives":[{"transcript":"Oh, good day. Good day. Good day. Good day, Lee. Happy Friday to you, mate. Rahul from TechnoONE. Thank you.","confidence":0.98706055,"words":[{"word":"oh","start":9.980937,"end":10.140938,"confidence":0.6958008,"punctuated_word":"Oh,","sentiment":"positive","sentiment_score":0.5544626712799072},{"word":"good","start":10.140938,"end":10.300938,"confidence":0.95947266,"punctuated_word":"good","sentiment":"positive","sentiment_score":0.6681607961654663},{"word":"day","start":10.300938,"end":10.4609375,"confidence":0.96069336,"punctuated_word":"day.","sentiment":"positive","sentiment_score":0.6062742471694946},{"word":"good","start":10.4609375,"end":10.700937,"confidence":0.9980469,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.6341508030891418},{"word":"day","start":10.700937,"end":10.780937,"confidence":1.0,"punctuated_word":"day.","sentiment":"positive","sentiment_score":0.600167989730835},{"word":"good","start":10.780937,"end":10.940937,"confidence":0.9980469,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.6340076327323914},{"word":"day","start":10.940937,"end":11.100937,"confidence":0.99560547,"punctuated_word":"day.","sentiment":"positive","sentiment_score":0.5868040323257446},{"word":"good","start":11.100937,"end":11.180937,"confidence":0.9863281,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.6523467898368835},{"word":"day","start":11.180937,"end":11.340937,"confidence":0.9633789,"punctuated_word":"day,","sentiment":"positive","sentiment_score":0.6789798140525818},{"word":"lee","start":11.340937,"end":11.840937,"confidence":0.9680176,"punctuated_word":"Lee.","sentiment":"positive","sentiment_score":0.572015643119812},{"word":"happy","start":11.900937,"end":12.300938,"confidence":0.92089844,"punctuated_word":"Happy","sentiment":"positive","sentiment_score":0.7798522114753723},{"word":"friday","start":12.300938,"end":12.700937,"confidence":1.0,"punctuated_word":"Friday","sentiment":"positive","sentiment_score":0.754090428352356},{"word":"to","start":12.700937,"end":12.860937,"confidence":0.99902344,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.7279632091522217},{"word":"you","start":12.860937,"end":13.100937,"confidence":0.98706055,"punctuated_word":"you,","sentiment":"positive","sentiment_score":0.7378832101821899},{"word":"mate","start":13.100937,"end":13.600937,"confidence":0.82250977,"punctuated_word":"mate.","sentiment":"positive","sentiment_score":0.7055130004882812},{"word":"rahul","start":13.740937,"end":14.060938,"confidence":0.5917969,"punctuated_word":"Rahul","sentiment":"neutral","sentiment_score":0.32150793075561523},{"word":"from","start":14.060938,"end":14.4609375,"confidence":0.9902344,"punctuated_word":"from","sentiment":"positive","sentiment_score":0.4274428784847259},{"word":"technoone","start":14.4609375,"end":14.9609375,"confidence":0.7762451,"punctuated_word":"TechnoONE.","sentiment":"neutral","sentiment_score":0.3241792321205139},{"word":"thank","start":15.100937,"end":15.340938,"confidence":0.99902344,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.6725369691848755},{"word":"you","start":15.340938,"end":15.840938,"confidence":0.99902344,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.41551685333251953}],"paragraphs":{"transcript":"\nOh, good day. Good day. Good day. Good day, Lee. Happy Friday to you, mate.\n\nRahul from TechnoONE. Thank you.","paragraphs":[{"sentences":[{"text":"Oh, good day.","start":9.980937,"end":10.4609375,"sentiment":"positive","sentiment_score":0.6096325715382894},{"text":"Good day.","start":10.4609375,"end":10.780937,"sentiment":"positive","sentiment_score":0.6171593964099884},{"text":"Good day.","start":10.780937,"end":11.100937,"sentiment":"positive","sentiment_score":0.610405832529068},{"text":"Good day, Lee.","start":11.100937,"end":11.840937,"sentiment":"positive","sentiment_score":0.6344474156697592},{"text":"Happy Friday to you, mate.","start":11.900937,"end":13.600937,"sentiment":"positive","sentiment_score":0.7410604119300842}],"sentiment":"positive","sentiment_score":0.6595114986101787,"num_words":15,"start":9.980937,"end":13.600937},{"sentences":[{"text":"Rahul from TechnoONE.","start":13.740937,"end":14.9609375,"sentiment":"positive","sentiment_score":0.3577100137869517},{"text":"Thank you.","start":15.100937,"end":15.840938,"sentiment":"positive","sentiment_score":0.5440269112586975}],"sentiment":"positive","sentiment_score":0.43223677277565004,"num_words":5,"start":13.740937,"end":15.840938}]}}]},{"alternatives":[{"transcript":"You've contacted Lee Stearns. Sorry I missed your call. I'll be back to you as soon as possible. Thank you.","confidence":0.9980469,"words":[{"word":"you've","start":2.8,"end":3.12,"confidence":0.99365234,"punctuated_word":"You've","sentiment":"neutral","sentiment_score":0.03363332524895668},{"word":"contacted","start":3.12,"end":3.6,"confidence":0.9941406,"punctuated_word":"contacted","sentiment":"neutral","sentiment_score":0.03759320825338363},{"word":"lee","start":3.6,"end":3.84,"confidence":0.90625,"punctuated_word":"Lee","sentiment":"neutral","sentiment_score":0.0276328194886446},{"word":"stearns","start":3.84,"end":4.16,"confidence":0.5529175,"punctuated_word":"Stearns.","sentiment":"neutral","sentiment_score":0.02066129259765148},{"word":"sorry","start":4.16,"end":4.4,"confidence":0.70410156,"punctuated_word":"Sorry","sentiment":"neutral","sentiment_score":-0.12678153812885284},{"word":"i","start":4.4,"end":4.48,"confidence":0.6738281,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.20305941998958588},{"word":"missed","start":4.48,"end":4.64,"confidence":1.0,"punctuated_word":"missed","sentiment":"negative","sentiment_score":-0.3387173116207123},{"word":"your","start":4.64,"end":4.7999997,"confidence":0.9921875,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.2584567964076996},{"word":"call","start":4.7999997,"end":5.04,"confidence":0.9995117,"punctuated_word":"call.","sentiment":"neutral","sentiment_score":-0.1997019350528717},{"word":"i'll","start":5.04,"end":5.2,"confidence":1.0,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.15273025631904602},{"word":"be","start":5.2,"end":5.2799997,"confidence":0.5,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.10298514366149902},{"word":"back","start":5.2799997,"end":5.44,"confidence":1.0,"punctuated_word":"back","sentiment":"neutral","sentiment_score":0.15732038021087646},{"word":"to","start":5.44,"end":5.6,"confidence":0.9970703,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.14745774865150452},{"word":"you","start":5.6,"end":5.68,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.1978821158409119},{"word":"as","start":5.68,"end":5.8399997,"confidence":0.9838867,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.172360360622406},{"word":"soon","start":5.8399997,"end":6.08,"confidence":1.0,"punctuated_word":"soon","sentiment":"neutral","sentiment_score":0.1566273719072342},{"word":"as","start":6.08,"end":6.16,"confidence":0.99902344,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.13229462504386902},{"word":"possible","start":6.16,"end":6.64,"confidence":1.0,"punctuated_word":"possible.","sentiment":"neutral","sentiment_score":0.1639716774225235},{"word":"thank","start":6.64,"end":6.8799996,"confidence":0.99902344,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.7096831798553467},{"word":"you","start":6.8799996,"end":7.2509375,"confidence":0.9980469,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.5202150344848633}],"paragraphs":{"transcript":"\nYou've contacted Lee Stearns. Sorry I missed your call. I'll be back to you as soon as possible. Thank you.","paragraphs":[{"sentences":[{"text":"You've contacted Lee Stearns.","start":2.8,"end":4.16,"sentiment":"neutral","sentiment_score":0.0298801613971591},{"text":"Sorry I missed your call.","start":4.16,"end":5.04,"sentiment":"neutral","sentiment_score":-0.22534340023994445},{"text":"I'll be back to you as soon as possible.","start":5.04,"end":6.64,"sentiment":"neutral","sentiment_score":0.15373663107554117},{"text":"Thank you.","start":6.64,"end":7.2509375,"sentiment":"positive","sentiment_score":0.614949107170105}],"sentiment":"neutral","sentiment_score":0.08031657692044973,"num_words":20,"start":2.8,"end":7.2509375}]}}]}],"paragraphs":{"transcript":"\nChannel 1: You've contacted Lee Stearns. Sorry I missed your call. I'll be back to you as soon as possible. Thank you.\n\nChannel 0: Oh, good day. Good day. Good day. Good day, Lee. Happy Friday to you, mate.\n\nRahul from TechnoONE. Thank you.","paragraphs":[{"sentences":[{"text":"You've contacted Lee Stearns.","start":2.8,"end":4.16,"sentiment":"neutral","sentiment_score":0.0298801613971591},{"text":"Sorry I missed your call.","start":4.16,"end":5.04,"sentiment":"neutral","sentiment_score":-0.22534340023994445},{"text":"I'll be back to you as soon as possible.","start":5.04,"end":6.64,"sentiment":"neutral","sentiment_score":0.15373663107554117},{"text":"Thank you.","start":6.64,"end":7.2509375,"sentiment":"positive","sentiment_score":0.614949107170105}],"sentiment":"neutral","sentiment_score":0.08031657692044973,"channel":1,"num_words":20,"start":2.8,"end":7.2509375},{"sentences":[{"text":"Oh, good day.","start":9.980937,"end":10.4609375,"sentiment":"positive","sentiment_score":0.6096325715382894},{"text":"Good day.","start":10.4609375,"end":10.780937,"sentiment":"positive","sentiment_score":0.6171593964099884},{"text":"Good day.","start":10.780937,"end":11.100937,"sentiment":"positive","sentiment_score":0.610405832529068},{"text":"Good day, Lee.","start":11.100937,"end":11.840937,"sentiment":"positive","sentiment_score":0.6344474156697592},{"text":"Happy Friday to you, mate.","start":11.900937,"end":13.600937,"sentiment":"positive","sentiment_score":0.7410604119300842}],"sentiment":"positive","sentiment_score":0.6595114986101787,"channel":0,"num_words":15,"start":9.980937,"end":13.600937},{"sentences":[{"text":"Rahul from TechnoONE.","start":13.740937,"end":14.9609375,"sentiment":"positive","sentiment_score":0.3577100137869517},{"text":"Thank you.","start":15.100937,"end":15.840938,"sentiment":"positive","sentiment_score":0.5440269112586975}],"sentiment":"positive","sentiment_score":0.43223677277565004,"channel":0,"num_words":5,"start":13.740937,"end":15.840938}]},"summary":{"result":"success","short":"You've contacted Lee Stearns. Sorry I missed your call. I'll be back to you as soon as possible. Thank you. Oh, good day. Good day. Good day. Good day, Lee. Happy Friday to you, mate. Rahul from TechnoONE. Thank you."},"intents":{"segments":[{"text":"Happy Friday to you, mate. Rahul from TechnoONE. Thank you.","start_word":30,"end_word":39,"intents":[{"intent":"Re congratulate lee","confidence_score":0.000005007173}]}]},"sentiments":{"segments":[{"text":"You've contacted Lee Stearns. Sorry I missed your call. I'll be back to you as soon as possible.","start_word":0,"end_word":17,"sentiment":"neutral","sentiment_score":0.0287471953779459},{"text":"Thank you. Oh, good day. Good day. Good day. Good day, Lee. Happy Friday to you, mate. Rahul from TechnoONE. Thank you.","start_word":18,"end_word":39,"sentiment":"positive","sentiment_score":0.59298175573349}],"average":{"sentiment":"positive","sentiment_score":0.34124635549692006}}}}