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Mau. This is a follow-up call in reference to your outstanding balances. I really would love to connect to you because our tech department has a scheduled service suspension to all unpaid invoices for two months, and your account is included. And I'm just trying to help you to prevent this tomorrow. So at your earliest convenience, we kindly request you to settle your outstanding or collaborate with us.\n\nWe're open until 6PM today. Please call us back at your earliest convenience. Thank you.","paragraphs":[{"sentences":[{"text":"Hi, Mau.","start":10.24,"end":11.139999,"sentiment":"neutral","sentiment_score":0.07487982511520386},{"text":"This is a follow-up call in reference to your outstanding balances.","start":11.2,"end":16.215,"sentiment":"neutral","sentiment_score":0.010721610859036446},{"text":"I really would love to connect to you because our tech department has a scheduled service suspension to all unpaid invoices for two months, and your account is included.","start":17.315,"end":31.72,"sentiment":"neutral","sentiment_score":0.3031625033452593},{"text":"And I'm just trying to help you to prevent this tomorrow.","start":32.5,"end":35.96,"sentiment":"neutral","sentiment_score":0.08140353824604642},{"text":"So at your earliest convenience, we kindly request you to settle your outstanding or collaborate with us.","start":36.579998,"end":44.195004,"sentiment":"neutral","sentiment_score":-0.009589933735482833}],"sentiment":"neutral","sentiment_score":0.13988314305565186,"num_words":70,"start":10.24,"end":44.195004},{"sentences":[{"text":"We're open until 6PM today.","start":44.195004,"end":46.615,"sentiment":"neutral","sentiment_score":0.10033916682004929},{"text":"Please call us back at your earliest convenience.","start":47.155003,"end":50.055,"sentiment":"neutral","sentiment_score":0.10877546854317188},{"text":"Thank you.","start":50.435,"end":51.175003,"sentiment":"positive","sentiment_score":0.43618275225162506}],"sentiment":"neutral","sentiment_score":0.1496176724632581,"num_words":15,"start":44.195004,"end":51.175003}]}}]},{"alternatives":[{"transcript":"You have reached the message bank of 0414143585.","confidence":1.0,"words":[{"word":"you","start":0.08,"end":0.32,"confidence":0.99902344,"punctuated_word":"You","sentiment":"neutral","sentiment_score":-0.014713441021740437},{"word":"have","start":0.32,"end":0.48,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.01025350484997034},{"word":"reached","start":0.48,"end":0.88,"confidence":1.0,"punctuated_word":"reached","sentiment":"neutral","sentiment_score":-0.010101275518536568},{"word":"the","start":0.88,"end":1.04,"confidence":0.9838867,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.00315170269459486},{"word":"message","start":1.04,"end":1.4399999,"confidence":1.0,"punctuated_word":"message","sentiment":"neutral","sentiment_score":-0.0026101479306817055},{"word":"bank","start":1.4399999,"end":1.5999999,"confidence":0.9941406,"punctuated_word":"bank","sentiment":"neutral","sentiment_score":0.005317741073668003},{"word":"of","start":1.5999999,"end":2.1,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.006113049574196339},{"word":"0414143585","start":2.24,"end":7.9399996,"confidence":0.9993652,"punctuated_word":"0414143585.","sentiment":"neutral","sentiment_score":0.002185297664254904}],"paragraphs":{"transcript":"\nYou have reached the message bank of 0414143585.","paragraphs":[{"sentences":[{"text":"You have reached the message bank of 0414143585.","start":0.08,"end":7.9399996,"sentiment":"neutral","sentiment_score":-0.004930010356474668}],"sentiment":"neutral","sentiment_score":-0.004930010356474668,"num_words":8,"start":0.08,"end":7.9399996}]}}]}],"paragraphs":{"transcript":"\nChannel 1: You have reached the message bank of 0414143585.\n\nChannel 0: Hi, Mau. This is a follow-up call in reference to your outstanding balances. I really would love to connect to you because our tech department has a scheduled service suspension to all unpaid invoices for two months, and your account is included. And I'm just trying to help you to prevent this tomorrow. So at your earliest convenience, we kindly request you to settle your outstanding or collaborate with us.\n\nWe're open until 6PM today. Please call us back at your earliest convenience. Thank you.","paragraphs":[{"sentences":[{"text":"You have reached the message bank of 0414143585.","start":0.08,"end":7.9399996,"sentiment":"neutral","sentiment_score":-0.004930010356474668}],"sentiment":"neutral","sentiment_score":-0.004930010356474668,"channel":1,"num_words":8,"start":0.08,"end":7.9399996},{"sentences":[{"text":"Hi, Mau.","start":10.24,"end":11.139999,"sentiment":"neutral","sentiment_score":0.07487982511520386},{"text":"This is a follow-up call in reference to your outstanding balances.","start":11.2,"end":16.215,"sentiment":"neutral","sentiment_score":0.010721610859036446},{"text":"I really would love to connect to you because our tech department has a scheduled service suspension to all unpaid invoices for two months, and your account is included.","start":17.315,"end":31.72,"sentiment":"neutral","sentiment_score":0.3031625033452593},{"text":"And I'm just trying to help you to prevent this tomorrow.","start":32.5,"end":35.96,"sentiment":"neutral","sentiment_score":0.08140353824604642},{"text":"So at your earliest convenience, we kindly request you to settle your outstanding or collaborate with us.","start":36.579998,"end":44.195004,"sentiment":"neutral","sentiment_score":-0.009589933735482833}],"sentiment":"neutral","sentiment_score":0.13988314305565186,"channel":0,"num_words":70,"start":10.24,"end":44.195004},{"sentences":[{"text":"We're open until 6PM today.","start":44.195004,"end":46.615,"sentiment":"neutral","sentiment_score":0.10033916682004929},{"text":"Please call us back at your earliest convenience.","start":47.155003,"end":50.055,"sentiment":"neutral","sentiment_score":0.10877546854317188},{"text":"Thank you.","start":50.435,"end":51.175003,"sentiment":"positive","sentiment_score":0.43618275225162506}],"sentiment":"neutral","sentiment_score":0.1496176724632581,"channel":0,"num_words":15,"start":44.195004,"end":51.175003}]},"summary":{"result":"success","short":"A representative from a company is calling Mau to follow up on outstanding balances and prevent a service suspension. 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Thank you.","start_word":61,"end_word":92,"intents":[{"intent":"Provide account number","confidence_score":0.026539467},{"intent":"Request rescheduling","confidence_score":0.00024829965}]},{"text":"Please call us back at your earliest convenience. Thank you.","start_word":83,"end_word":92,"intents":[{"intent":"Request call back","confidence_score":0.033455472},{"intent":"Provide number of checks","confidence_score":2.9521945e-7}]}]},"sentiments":{"segments":[{"text":"You have reached the message bank of 0414143585. Hi, Mau. This is a follow-up call in reference to your outstanding balances. I really would love to connect to you because our tech department has a scheduled service suspension to all unpaid invoices for two months, and your account is included. And I'm just trying to help you to prevent this tomorrow. So at your earliest convenience, we kindly request you to settle your outstanding or collaborate with us. We're open until 6PM today. 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