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Thank you. And your full name, please? Abish Meera. Okay. Thank you. Just bear with me. Let me just pull out your account here. And, Abish, I could see on here that your account is locked in for twelve months. And if I may ask, what is the reason you would like to cancel your subscription? I'm so sorry to hear about that. Yes. Mhmm. I do understand your frustration in reference with this ongoing issues, especially with the GeoIP issue, which impacting your services. And if you're using it from work, I do understand the total frustration. And repeatedly offering an apology is not their solution, but as a human being, I need to apologize again. And on regards with this one moment. Okay? I'm just trying to wait for this document to be pulled out. Just give me a minute or two. Okay? Just one moment. Thank you so much for patiently waiting on the line, Abesh. And if I may confirm, asides with streaming, also, all websites that you are trying to access is not as in all from your devices. Yeah. Because the recent updates that we got from our back end is the DOIP is now located in Australia Melbourne and working fine. Unfortunately, they don't understand why all Australian streaming was blocked. So technically, what you are trying to say is you are using the service to your work, and you cannot access any sites that you need to access. How about in your laptop or other devices? Okay. I do respect your decision if that will be the case, because, personally, I would love to keep you as our customer since they're trying their best to fix this. But if this is your decision, I really respect it. When you would like to cancel the service? Right away. Okay. I'm sure sure. I'll just go ahead and coordinate this to our provisioning and technical team. And then afterwards, we'll send you the confirmation of cancellation. And we really appreciate your call in reference with your request. I'm so sorry for this inconvenience. Alright. So your email address, it's still the same. Right? Like, the help okay. Sure. Sure. I'll just go ahead and forward your request to our tech team. Okay? And then just wait for the email confirmation shortly. Alright. Thank you, Abesh. You do have a good one, and be safe. Thank you. 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Thank you so much for calling your account. How may I help you today? Oh, I'm so sorry to hear about that. But let me just go ahead and pull out your account first.\n\nWhat is your phone number? Thank you. And your full name, please? Abish Meera. Okay.\n\nThank you. Just bear with me. Let me just pull out your account here. And, Abish, I could see on here that your account is locked in for twelve months. And if I may ask, what is the reason you would like to cancel your subscription?\n\nI'm so sorry to hear about that. Yes. Mhmm. I do understand your frustration in reference with this ongoing issues, especially with the GeoIP issue, which impacting your services. And if you're using it from work, I do understand the total frustration.\n\nAnd repeatedly offering an apology is not their solution, but as a human being, I need to apologize again. And on regards with this one moment. Okay? I'm just trying to wait for this document to be pulled out. Just give me a minute or two.\n\nOkay? Just one moment. Thank you so much for patiently waiting on the line, Abesh. And if I may confirm, asides with streaming, also, all websites that you are trying to access is not as in all from your devices. Yeah.\n\nBecause the recent updates that we got from our back end is the DOIP is now located in Australia Melbourne and working fine. Unfortunately, they don't understand why all Australian streaming was blocked. So technically, what you are trying to say is you are using the service to your work, and you cannot access any sites that you need to access. How about in your laptop or other devices? Okay.\n\nI do respect your decision if that will be the case, because, personally, I would love to keep you as our customer since they're trying their best to fix this. But if this is your decision, I really respect it. When you would like to cancel the service? Right away. Okay.\n\nI'm sure sure. I'll just go ahead and coordinate this to our provisioning and technical team. And then afterwards, we'll send you the confirmation of cancellation. And we really appreciate your call in reference with your request. I'm so sorry for this inconvenience.\n\nAlright. So your email address, it's still the same. Right? Like, the help okay. Sure.\n\nSure. I'll just go ahead and forward your request to our tech team. Okay? And then just wait for the email confirmation shortly. Alright.\n\nThank you, Abesh. You do have a good one, and be safe. Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.79999995,"end":1.12,"sentiment":"neutral","sentiment_score":0.21848401427268985},{"text":"Thank you so much for calling your account.","start":1.12,"end":3.3799999,"sentiment":"positive","sentiment_score":0.508710477501154},{"text":"How may I help you today?","start":3.52,"end":4.9,"sentiment":"positive","sentiment_score":0.4565376291672389},{"text":"Oh, I'm so sorry to hear about that.","start":11.04,"end":12.96,"sentiment":"neutral","sentiment_score":-0.14066176675260067},{"text":"But let me just go ahead and pull out your account first.","start":12.96,"end":15.825,"sentiment":"neutral","sentiment_score":-0.028779588639736176}],"sentiment":"neutral","sentiment_score":0.1587641260453633,"num_words":35,"start":0.79999995,"end":15.825},{"sentences":[{"text":"What is your phone number?","start":16.305,"end":22.325,"sentiment":"neutral","sentiment_score":-0.001609963458031416},{"text":"Thank 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twelve months.","start":38.19,"end":44.59,"sentiment":"neutral","sentiment_score":-0.06188813503831625},{"text":"And if I may ask, what is the reason you would like to cancel your subscription?","start":44.59,"end":49.755,"sentiment":"neutral","sentiment_score":-0.070858288789168}],"sentiment":"neutral","sentiment_score":-0.0331721860996407,"num_words":46,"start":32.35,"end":49.755},{"sentences":[{"text":"I'm so sorry to hear about that.","start":75.065,"end":77.225006,"sentiment":"neutral","sentiment_score":-0.2780494753803526},{"text":"Yes.","start":77.225006,"end":77.725006,"sentiment":"neutral","sentiment_score":-0.13965842127799988},{"text":"Mhmm.","start":86.425,"end":86.925,"sentiment":"neutral","sentiment_score":-0.1846449226140976},{"text":"I do understand your frustration in reference with this ongoing issues, especially with the GeoIP issue, which impacting your services.","start":87.54,"end":97.64,"sentiment":"negative","sentiment_score":-0.3484320089221001},{"text":"And if you're using it from work, I do understand the total frustration.","start":97.86,"end":102.424995,"sentiment":"neutral","sentiment_score":-0.30742268608166623}],"sentiment":"neutral","sentiment_score":-0.3151377325966245,"num_words":42,"start":75.065,"end":102.424995},{"sentences":[{"text":"And repeatedly offering an apology is not their solution, but as a human being, I need to apologize again.","start":103.284996,"end":111.145,"sentiment":"negative","sentiment_score":-0.5047100154977096},{"text":"And on regards with this one moment.","start":111.685,"end":114.21,"sentiment":"neutral","sentiment_score":-0.08066797469343458},{"text":"Okay?","start":114.21,"end":114.53,"sentiment":"neutral","sentiment_score":-0.056613076478242874},{"text":"I'm just trying to wait for this document to be pulled out.","start":114.53,"end":118.29,"sentiment":"neutral","sentiment_score":-0.1311960027863582},{"text":"Just give me a minute or two.","start":118.29,"end":119.729996,"sentiment":"neutral","sentiment_score":-0.07720394592200007}],"sentiment":"neutral","sentiment_score":-0.2679469314930232,"num_words":46,"start":103.284996,"end":119.729996},{"sentences":[{"text":"Okay?","start":119.729996,"end":120.049995,"sentiment":"neutral","sentiment_score":-0.035017356276512146},{"text":"Just one moment.","start":120.049995,"end":121.03,"sentiment":"neutral","sentiment_score":-0.05205351114273071},{"text":"Thank you so much for patiently waiting on the line, Abesh.","start":386.91498,"end":390.29498,"sentiment":"positive","sentiment_score":0.6421668096022173},{"text":"And if I may confirm, asides with streaming, also, all websites that you are trying to access is not as in all from your devices.","start":391.0,"end":409.135,"sentiment":"neutral","sentiment_score":-0.024522672668099404},{"text":"Yeah.","start":414.555,"end":414.79498,"sentiment":"neutral","sentiment_score":-0.03376765921711922}],"sentiment":"neutral","sentiment_score":0.15184933024390443,"num_words":41,"start":119.729996,"end":414.79498},{"sentences":[{"text":"Because the recent updates that we got from our back end is the DOIP is now located in Australia Melbourne and working fine.","start":414.79498,"end":426.36002,"sentiment":"neutral","sentiment_score":-0.000665850451459055},{"text":"Unfortunately, they don't understand why all Australian streaming was blocked.","start":426.58002,"end":431.64,"sentiment":"negative","sentiment_score":-0.350484299659729},{"text":"So technically, what you are trying to say is you are using the service to your work, and you cannot access any sites that you need to access.","start":431.7,"end":445.185,"sentiment":"neutral","sentiment_score":-0.23639472361121858},{"text":"How about in your laptop or other devices?","start":450.30002,"end":454.16,"sentiment":"neutral","sentiment_score":-0.08818055503070354},{"text":"Okay.","start":459.435,"end":459.935,"sentiment":"neutral","sentiment_score":-0.13561376929283142}],"sentiment":"neutral","sentiment_score":-0.1568609718233347,"num_words":70,"start":414.79498,"end":459.935},{"sentences":[{"text":"I do respect your decision if that will be the case, because, personally, I would love to keep you as our customer since they're trying their best to fix this.","start":460.075,"end":469.035,"sentiment":"neutral","sentiment_score":0.09638715100785096},{"text":"But if this is your decision, I really respect it.","start":469.035,"end":473.52,"sentiment":"neutral","sentiment_score":0.08113225735723972},{"text":"When you would like to cancel the service?","start":473.84,"end":476.58,"sentiment":"neutral","sentiment_score":-0.16107428073883057},{"text":"Right away.","start":478.24,"end":479.12,"sentiment":"neutral","sentiment_score":-0.03012152574956417},{"text":"Okay.","start":479.12,"end":479.59998,"sentiment":"neutral","sentiment_score":0.04295167699456215}],"sentiment":"neutral","sentiment_score":0.04700100947828854,"num_words":51,"start":460.075,"end":479.59998},{"sentences":[{"text":"I'm sure sure.","start":479.59998,"end":480.5,"sentiment":"neutral","sentiment_score":0.0792228231827418},{"text":"I'll just go ahead and coordinate this to our provisioning and technical team.","start":480.63998,"end":487.3,"sentiment":"neutral","sentiment_score":0.10683259024069859},{"text":"And then afterwards, we'll send you the confirmation of cancellation.","start":487.52,"end":492.855,"sentiment":"neutral","sentiment_score":0.10655506178736687},{"text":"And we really appreciate your call in reference with your request.","start":493.315,"end":497.73502,"sentiment":"neutral","sentiment_score":0.3316460319540717},{"text":"I'm so sorry for this inconvenience.","start":497.95502,"end":501.095,"sentiment":"neutral","sentiment_score":-0.2600258116920789}],"sentiment":"neutral","sentiment_score":0.11116265678821607,"num_words":43,"start":479.59998,"end":501.095},{"sentences":[{"text":"Alright.","start":504.47,"end":504.97,"sentiment":"neutral","sentiment_score":0.044385068118572235},{"text":"So your email address, it's still the same.","start":505.19,"end":508.22998,"sentiment":"neutral","sentiment_score":0.030567443231120706},{"text":"Right?","start":508.22998,"end":508.63,"sentiment":"neutral","sentiment_score":0.044680677354335785},{"text":"Like, the help okay.","start":508.63,"end":510.97,"sentiment":"neutral","sentiment_score":0.057942249812185764},{"text":"Sure.","start":511.43,"end":511.75,"sentiment":"neutral","sentiment_score":0.13182315230369568}],"sentiment":"neutral","sentiment_score":0.04647982952495416,"num_words":15,"start":504.47,"end":511.75},{"sentences":[{"text":"Sure.","start":511.75,"end":512.14996,"sentiment":"neutral","sentiment_score":0.1562841683626175},{"text":"I'll just go ahead and forward your request to our tech team.","start":512.14996,"end":517.815,"sentiment":"neutral","sentiment_score":0.17707432309786478},{"text":"Okay?","start":517.815,"end":518.135,"sentiment":"neutral","sentiment_score":0.11485829204320908},{"text":"And then just wait for the email confirmation shortly.","start":518.135,"end":521.99506,"sentiment":"neutral","sentiment_score":0.10859954274362987},{"text":"Alright.","start":524.05505,"end":524.53503,"sentiment":"neutral","sentiment_score":0.27736085653305054}],"sentiment":"neutral","sentiment_score":0.1521162949502468,"num_words":24,"start":511.75,"end":524.53503},{"sentences":[{"text":"Thank you, Abesh.","start":524.53503,"end":525.41504,"sentiment":"positive","sentiment_score":0.48717082540194195},{"text":"You do have a good one, and be safe.","start":525.41504,"end":527.435,"sentiment":"positive","sentiment_score":0.46010890271928573},{"text":"Thank you.","start":529.41504,"end":529.895,"sentiment":"positive","sentiment_score":0.8015027642250061},{"text":"Bye.","start":529.895,"end":530.06396,"sentiment":"neutral","sentiment_score":-0.07802340388298035}],"sentiment":"positive","sentiment_score":0.4751649816830953,"num_words":15,"start":524.53503,"end":530.06396}]}}]},{"alternatives":[{"transcript":"Hi. I need to cancel my Airtel subscription plan. It's 0404897 095. My name is Abish Mehra. Because the service is horrible. I've been waiting for the past week and a half for it to fix the location issues, which hasn't been fixed. I cannot use my work laptop. I cannot use my TV, and it's it's a complete nightmare. There's always something going on with Airtel. So I'm just utterly dissatisfied with this service. And, yeah, I'm considering considering the price that I'm paying for it. There are way, way better options in the market. So it's just it's just not worth it. Mhmm. Yeah. Yeah. What was sorry. What's your question? I'm using it for streaming as well. I cannot stream anything on my TV. No. I just I I'm just I'm just extremely disappointed with the service. You just need to terminate it. Right away. Okay. Yes. Yeah. Okay. Thanks. 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I need to cancel my Airtel subscription plan. It's 0404897 095. My name is Abish Mehra. Because the service is horrible.\n\nI've been waiting for the past week and a half for it to fix the location issues, which hasn't been fixed. I cannot use my work laptop. I cannot use my TV, and it's it's a complete nightmare. There's always something going on with Airtel. So I'm just utterly dissatisfied with this service.\n\nAnd, yeah, I'm considering considering the price that I'm paying for it. There are way, way better options in the market. So it's just it's just not worth it. Mhmm. Yeah.\n\nYeah. What was sorry. What's your question? I'm using it for streaming as well. I cannot stream anything on my TV.\n\nNo. I just I I'm just I'm just extremely disappointed with the service. You just need to terminate it. Right away. Okay.\n\nYes. Yeah. Okay. Thanks. Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":5.52,"end":5.8399997,"sentiment":"neutral","sentiment_score":-0.02372857928276062},{"text":"I need to cancel my Airtel subscription plan.","start":5.8399997,"end":10.179999,"sentiment":"neutral","sentiment_score":-0.07192841963842511},{"text":"It's 0404897 095.","start":19.055,"end":23.475,"sentiment":"neutral","sentiment_score":0.0014328154114385445},{"text":"My name is Abish Mehra.","start":27.949999,"end":29.65,"sentiment":"neutral","sentiment_score":0.014399904757738113},{"text":"Because the service is horrible.","start":50.644997,"end":52.745,"sentiment":"negative","sentiment_score":-0.6942959427833557}],"sentiment":"neutral","sentiment_score":-0.18156080364926971,"num_words":22,"start":5.52,"end":52.745},{"sentences":[{"text":"I've been waiting for the past week and a half for it to fix the location issues, which hasn't been fixed.","start":53.364998,"end":60.78,"sentiment":"negative","sentiment_score":-0.6311910691715422},{"text":"I cannot use my work laptop.","start":60.78,"end":62.54,"sentiment":"negative","sentiment_score":-0.7120722830295563},{"text":"I cannot use my TV, and it's it's a complete nightmare.","start":62.54,"end":66.64,"sentiment":"negative","sentiment_score":-0.7424295544624329},{"text":"There's always something going on with Airtel.","start":66.7,"end":69.28,"sentiment":"negative","sentiment_score":-0.6519769430160522},{"text":"So I'm just utterly dissatisfied with this service.","start":69.945,"end":73.965004,"sentiment":"negative","sentiment_score":-0.7544587031006813}],"sentiment":"negative","sentiment_score":-0.6847864052034774,"num_words":53,"start":53.364998,"end":73.965004},{"sentences":[{"text":"And, yeah, I'm considering considering the price that I'm paying for it.","start":76.185005,"end":79.465004,"sentiment":"neutral","sentiment_score":-0.2934490392605464},{"text":"There are way, way better options in the market.","start":79.465004,"end":82.925,"sentiment":"negative","sentiment_score":-0.4878784881697761},{"text":"So it's just it's just not worth it.","start":83.225,"end":85.82,"sentiment":"negative","sentiment_score":-0.6463872268795967},{"text":"Mhmm.","start":391.26,"end":391.76,"sentiment":"neutral","sentiment_score":0.06751672178506851},{"text":"Yeah.","start":404.655,"end":405.15,"sentiment":"neutral","sentiment_score":-0.08021800220012665}],"sentiment":"negative","sentiment_score":-0.4224546438743991,"num_words":31,"start":76.185005,"end":405.15},{"sentences":[{"text":"Yeah.","start":410.99,"end":411.49,"sentiment":"neutral","sentiment_score":-0.05344204604625702},{"text":"What was sorry.","start":411.94998,"end":412.99,"sentiment":"neutral","sentiment_score":-0.08176263173421223},{"text":"What's your question?","start":412.99,"end":414.05,"sentiment":"neutral","sentiment_score":-0.04944241543610891},{"text":"I'm using it for streaming as well.","start":444.08002,"end":445.84003,"sentiment":"neutral","sentiment_score":-0.15765158938510077},{"text":"I cannot stream anything on my TV.","start":445.84003,"end":448.42,"sentiment":"neutral","sentiment_score":-0.2235536596604756}],"sentiment":"neutral","sentiment_score":-0.14835685385125025,"num_words":21,"start":410.99,"end":448.42},{"sentences":[{"text":"No.","start":452.49503,"end":452.73502,"sentiment":"neutral","sentiment_score":-0.1305072009563446},{"text":"I just I I'm just I'm just extremely disappointed with the service.","start":452.73502,"end":456.915,"sentiment":"negative","sentiment_score":-0.4959446669866641},{"text":"You just need to terminate it.","start":456.975,"end":458.67502,"sentiment":"negative","sentiment_score":-0.6810062428315481},{"text":"Right away.","start":477.005,"end":477.74503,"sentiment":"neutral","sentiment_score":-0.09990157932043076},{"text":"Okay.","start":502.305,"end":502.805,"sentiment":"neutral","sentiment_score":0.0017438940703868866}],"sentiment":"negative","sentiment_score":-0.4711790875616399,"num_words":22,"start":452.49503,"end":502.805},{"sentences":[{"text":"Yes.","start":509.185,"end":509.685,"sentiment":"neutral","sentiment_score":0.05405229330062866},{"text":"Yeah.","start":510.225,"end":510.725,"sentiment":"neutral","sentiment_score":0.07279112935066223},{"text":"Okay.","start":522.91003,"end":523.41003,"sentiment":"neutral","sentiment_score":0.17356351017951965},{"text":"Thanks.","start":528.51,"end":528.91003,"sentiment":"positive","sentiment_score":0.3743453025817871},{"text":"Bye.","start":528.91003,"end":529.41003,"sentiment":"neutral","sentiment_score":0.16467072069644928}],"sentiment":"neutral","sentiment_score":0.16788459122180938,"num_words":5,"start":509.185,"end":529.41003}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hi. Thank you so much for calling your account. How may I help you today?\n\nChannel 1: Hi. I need to cancel my Airtel subscription plan.\n\nChannel 0: Oh, I'm so sorry to hear about that. But let me just go ahead and pull out your account first. What is your phone\n\nChannel 1: It's 0404897\n\nChannel 0: number?\n\nChannel 1: 095.\n\nChannel 0: Thank you. And your full name, please?\n\nChannel 1: My name is Abish Mehra.\n\nChannel 0: Abish Meera. Okay. Thank you. Just bear with me. Let me just pull out your account here.\n\nAnd, Abish, I could see on here that your account is locked in for twelve months. And if I may ask, what is the reason you would like to cancel your subscription?\n\nChannel 1: Because the service is horrible. I've been waiting for the past week and a half for it to fix the location issues, which hasn't been fixed. I cannot use my work laptop. I cannot use my TV, and it's it's a complete nightmare. There's always something going on with Airtel.\n\nSo I'm just utterly dissatisfied with this service.\n\nChannel 0: I'm so sorry to hear\n\nChannel 1: And,\n\nChannel 0: about\n\nChannel 1: yeah,\n\nChannel 0: that.\n\nChannel 1: I'm considering\n\nChannel 0: Yes.\n\nChannel 1: considering the price that I'm paying for it. There are way, way better options in the market. So it's just it's just not worth it.\n\nChannel 0: Mhmm. I do understand your frustration in reference with this ongoing issues, especially with the GeoIP issue, which impacting your services. And if you're using it from work, I do understand the total frustration. And repeatedly offering an apology is not their solution, but as a human being, I need to apologize again. And on regards with this one moment.\n\nOkay? I'm just trying to wait for this document to be pulled out. Just give me a minute or two. Okay? Just one moment.\n\nThank you so much for patiently waiting on the line, Abesh. And\n\nChannel 1: Mhmm.\n\nChannel 0: if I may confirm, asides with streaming, also, all websites that you are trying to access is\n\nChannel 1: Yeah.\n\nChannel 0: not as in all from your devices.\n\nChannel 1: Yeah. What was sorry. What's your question?\n\nChannel 0: Yeah. Because the recent updates that we got from our back end is the DOIP is now located in Australia Melbourne and working fine. Unfortunately, they don't understand why all Australian streaming was blocked. So technically, what you are trying to say is you are using the service to your work, and you cannot access any sites that\n\nChannel 1: I'm\n\nChannel 0: you need\n\nChannel 1: using\n\nChannel 0: to\n\nChannel 1: it\n\nChannel 0: access.\n\nChannel 1: for streaming as well. I cannot stream anything on my TV.\n\nChannel 0: How about in your laptop\n\nChannel 1: No. I just\n\nChannel 0: or other\n\nChannel 1: I I'm\n\nChannel 0: devices?\n\nChannel 1: just I'm just extremely disappointed with the service. You just need to terminate it.\n\nChannel 0: Okay. I do respect your decision if that will be the case, because, personally, I would love to keep you as our customer since they're trying their best to fix this. But if this is your decision, I really respect it. When you would like to cancel the service?\n\nChannel 1: Right away.\n\nChannel 0: Right away. Okay. I'm sure sure. I'll just go ahead and coordinate this to our provisioning and technical team. And then afterwards, we'll send you the confirmation of cancellation.\n\nAnd we really appreciate your call in reference with your request. I'm so sorry for this inconvenience.\n\nChannel 1: Okay.\n\nChannel 0: Alright. So your email address, it's still the same. Right? Like,\n\nChannel 1: Yes.\n\nChannel 0: the help\n\nChannel 1: Yeah.\n\nChannel 0: okay. Sure. Sure. I'll just go ahead and forward your request to our tech team. Okay?\n\nAnd then just wait for the email confirmation shortly.\n\nChannel 1: Okay.\n\nChannel 0: Alright. Thank you, Abesh. You do have a good one, and be safe.\n\nChannel 1: Thanks. Bye.\n\nChannel 0: Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.79999995,"end":1.12,"sentiment":"neutral","sentiment_score":0.21848401427268985},{"text":"Thank you so much for calling your account.","start":1.12,"end":3.3799999,"sentiment":"positive","sentiment_score":0.508710477501154},{"text":"How may I help you today?","start":3.52,"end":4.9,"sentiment":"positive","sentiment_score":0.4565376291672389}],"sentiment":"positive","sentiment_score":0.4684929072856903,"channel":0,"num_words":15,"start":0.79999995,"end":4.9},{"sentences":[{"text":"Hi.","start":5.52,"end":5.8399997,"sentiment":"neutral","sentiment_score":-0.02372857928276062},{"text":"I need to cancel my Airtel subscription plan.","start":5.8399997,"end":10.179999,"sentiment":"neutral","sentiment_score":-0.07192841963842511}],"sentiment":"neutral","sentiment_score":-0.06657288182112905,"channel":1,"num_words":9,"start":5.52,"end":10.179999},{"sentences":[{"text":"Oh, I'm so sorry to hear about 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0404897","start":19.055,"end":22.195,"sentiment":"neutral","sentiment_score":0.00006634881719946861}],"sentiment":"neutral","sentiment_score":0.00006634881719946861,"channel":1,"num_words":2,"start":19.055,"end":22.195},{"sentences":[{"text":"number?","start":21.825,"end":22.325,"sentiment":"neutral","sentiment_score":-0.0054413131438195705}],"sentiment":"neutral","sentiment_score":-0.0054413131438195705,"channel":0,"num_words":1,"start":21.825,"end":22.325},{"sentences":[{"text":"095.","start":22.255001,"end":23.475,"sentiment":"neutral","sentiment_score":0.0041657485999166965}],"sentiment":"neutral","sentiment_score":0.0041657485999166965,"channel":1,"num_words":1,"start":22.255001,"end":23.475},{"sentences":[{"text":"Thank you.","start":24.785,"end":25.605,"sentiment":"neutral","sentiment_score":0.11953681707382202},{"text":"And your full name, please?","start":25.665,"end":27.605,"sentiment":"neutral","sentiment_score":0.04252910315990448}],"sentiment":"neutral","sentiment_score":0.0645313071353095,"channel":0,"num_words":7,"start":24.785,"end":27.605},{"sentences":[{"text":"My name is Abish Mehra.","start":27.949999,"end":29.65,"sentiment":"neutral","sentiment_score":0.014399904757738113}],"sentiment":"neutral","sentiment_score":0.014399904757738113,"channel":1,"num_words":5,"start":27.949999,"end":29.65},{"sentences":[{"text":"Abish Meera.","start":30.91,"end":31.97,"sentiment":"neutral","sentiment_score":0.023231017403304577},{"text":"Okay.","start":32.03,"end":32.35,"sentiment":"neutral","sentiment_score":0.04906058311462402},{"text":"Thank you.","start":32.35,"end":32.91,"sentiment":"neutral","sentiment_score":0.19410203397274017},{"text":"Just bear with me.","start":32.91,"end":34.13,"sentiment":"neutral","sentiment_score":0.04895905777812004},{"text":"Let me just pull out your account 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it.","start":83.225,"end":85.82,"sentiment":"negative","sentiment_score":-0.6463872268795967}],"sentiment":"negative","sentiment_score":-0.4972816467285156,"channel":1,"num_words":25,"start":77.465004,"end":85.82},{"sentences":[{"text":"Mhmm.","start":86.425,"end":86.925,"sentiment":"neutral","sentiment_score":-0.1846449226140976},{"text":"I do understand your frustration in reference with this ongoing issues, especially with the GeoIP issue, which impacting your services.","start":87.54,"end":97.64,"sentiment":"negative","sentiment_score":-0.3484320089221001},{"text":"And if you're using it from work, I do understand the total frustration.","start":97.86,"end":102.424995,"sentiment":"neutral","sentiment_score":-0.30742268608166623},{"text":"And repeatedly offering an apology is not their solution, but as a human being, I need to apologize again.","start":103.284996,"end":111.145,"sentiment":"negative","sentiment_score":-0.5047100154977096},{"text":"And on regards with this one 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is","start":391.32,"end":404.7,"sentiment":"neutral","sentiment_score":0.01412890972021748}],"sentiment":"neutral","sentiment_score":0.01412890972021748,"channel":0,"num_words":17,"start":391.32,"end":404.7},{"sentences":[{"text":"Yeah.","start":404.655,"end":405.15,"sentiment":"neutral","sentiment_score":-0.08021800220012665}],"sentiment":"neutral","sentiment_score":-0.08021800220012665,"channel":1,"num_words":1,"start":404.655,"end":405.15},{"sentences":[{"text":"not as in all from your devices.","start":404.84,"end":409.135,"sentiment":"neutral","sentiment_score":-0.15431061812809535}],"sentiment":"neutral","sentiment_score":-0.15431061812809535,"channel":0,"num_words":7,"start":404.84,"end":409.135},{"sentences":[{"text":"Yeah.","start":410.99,"end":411.49,"sentiment":"neutral","sentiment_score":-0.05344204604625702},{"text":"What was sorry.","start":411.94998,"end":412.99,"sentiment":"neutral","sentiment_score":-0.08176263173421223},{"text":"What's your 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streaming as well.","start":444.80002,"end":445.84003,"sentiment":"neutral","sentiment_score":-0.12424754165112972},{"text":"I cannot stream anything on my TV.","start":445.84003,"end":448.42,"sentiment":"neutral","sentiment_score":-0.2235536596604756}],"sentiment":"neutral","sentiment_score":-0.18744234402071347,"channel":1,"num_words":11,"start":444.80002,"end":448.42},{"sentences":[{"text":"How about in your laptop","start":450.30002,"end":452.96002,"sentiment":"neutral","sentiment_score":-0.0645343005657196}],"sentiment":"neutral","sentiment_score":-0.0645343005657196,"channel":0,"num_words":5,"start":450.30002,"end":452.96002},{"sentences":[{"text":"No.","start":452.49503,"end":452.73502,"sentiment":"neutral","sentiment_score":-0.1305072009563446},{"text":"I 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safe.","start":525.41504,"end":527.435,"sentiment":"positive","sentiment_score":0.46010890271928573}],"sentiment":"positive","sentiment_score":0.45229641978557295,"channel":0,"num_words":13,"start":524.05505,"end":527.435},{"sentences":[{"text":"Thanks.","start":528.51,"end":528.91003,"sentiment":"positive","sentiment_score":0.3743453025817871},{"text":"Bye.","start":528.91003,"end":529.41003,"sentiment":"neutral","sentiment_score":0.16467072069644928}],"sentiment":"neutral","sentiment_score":0.2695080116391182,"channel":1,"num_words":2,"start":528.51,"end":529.41003},{"sentences":[{"text":"Thank you.","start":529.41504,"end":529.895,"sentiment":"positive","sentiment_score":0.8015027642250061},{"text":"Bye.","start":529.895,"end":530.06396,"sentiment":"neutral","sentiment_score":-0.07802340388298035}],"sentiment":"positive","sentiment_score":0.5083273748556772,"channel":0,"num_words":3,"start":529.41504,"end":530.06396}]},"summary":{"result":"success","short":"The customer calls to cancel their Airtel subscription plan due to ongoing issues with the service. The agent apologizes for the inconvenience and explains that the service is horrible and they cannot use it for streaming or TV. The agent promises to cancel the subscription and forward the customer's request to the technical team."},"intents":{"segments":[{"text":"I need to cancel my Airtel subscription plan.","start_word":16,"end_word":23,"intents":[{"intent":"Cancel subscription plan","confidence_score":0.34430528}]},{"text":"What is your phone It's 0404897 number? 095. Thank you.","start_word":44,"end_word":53,"intents":[{"intent":"Provide account information","confidence_score":0.13643041}]},{"text":"Because the service is horrible. I've been waiting for the past week and a half for it to fix the location issues, which hasn't been fixed. I cannot use my work laptop. I cannot use my TV, and it's it's a complete nightmare. There's always something going on with Airtel. So I'm just utterly dissatisfied with this service.","start_word":113,"end_word":170,"intents":[{"intent":"Provide explanation","confidence_score":0.010270682}]},{"text":"I've been waiting for the past week and a half for it to fix the location issues, which hasn't been fixed. I cannot use my work laptop. I cannot use my TV, and it's it's a complete nightmare. There's always something going on with Airtel. So I'm just utterly dissatisfied with this service.","start_word":118,"end_word":170,"intents":[{"intent":"Express dissatisfaction with service","confidence_score":0.30862576}]},{"text":"And repeatedly offering an apology is not their solution, but as a human being, I need to apologize again.","start_word":242,"end_word":260,"intents":[{"intent":"Resend apology","confidence_score":0.000068616224}]},{"text":"if I may confirm, asides with streaming, also, all websites that you are trying to access is Yeah.","start_word":305,"end_word":322,"intents":[{"intent":"Confirm access","confidence_score":0.000103862025}]}]},"sentiments":{"segments":[{"text":"Hi.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.21848401427268985},{"text":"Thank you so much for calling your account. How may I help you today?","start_word":1,"end_word":14,"sentiment":"positive","sentiment_score":0.48582690954208374},{"text":"Hi. I need to cancel my Airtel subscription plan. Oh, I'm so sorry to hear about that. But let me just go ahead and pull out your account first. What is your phone It's 0404897 number? 095. Thank you. And your full name, please? My name is Abish Mehra. Abish Meera. Okay. Thank you. Just bear with me. Let me just pull out your account here. And, Abish, I could see on here that your account is locked in for twelve months. And if I may ask, what is the reason you would like to cancel your subscription?","start_word":15,"end_word":112,"sentiment":"neutral","sentiment_score":-0.024769676849246025},{"text":"Because the service is horrible. I've been waiting for the past week and a half for it to fix the location issues, which hasn't been fixed. I cannot use my work laptop. I cannot use my TV, and it's it's a complete nightmare. There's always something going on with Airtel. So I'm just utterly dissatisfied with this service.","start_word":113,"end_word":170,"sentiment":"negative","sentiment_score":-0.6981706619262695},{"text":"I'm so sorry to hear And, about yeah, that. I'm considering Yes.","start_word":171,"end_word":182,"sentiment":"neutral","sentiment_score":-0.22453634440898895},{"text":"considering the price that I'm paying for it. There are way, way better options in the market. So it's just it's just not worth it.","start_word":183,"end_word":207,"sentiment":"negative","sentiment_score":-0.5140639543533325},{"text":"Mhmm.","start_word":208,"end_word":208,"sentiment":"neutral","sentiment_score":-0.1846449226140976},{"text":"I do understand your frustration in reference with this ongoing issues, especially with the GeoIP issue, which impacting your services.","start_word":209,"end_word":228,"sentiment":"negative","sentiment_score":-0.3488641679286957},{"text":"And if you're using it from work, I do understand the total frustration.","start_word":229,"end_word":241,"sentiment":"neutral","sentiment_score":-0.3005630671977997},{"text":"And repeatedly offering an apology is not their solution, but as a human being, I need to apologize again.","start_word":242,"end_word":260,"sentiment":"negative","sentiment_score":-0.4933179914951325},{"text":"And on regards with this one moment. Okay? I'm just trying to wait for this document to be pulled out. Just give me a minute or two. Okay? Just one moment.","start_word":261,"end_word":291,"sentiment":"neutral","sentiment_score":-0.08886011689901352},{"text":"Thank you so much for patiently waiting on the line, Abesh.","start_word":292,"end_word":302,"sentiment":"positive","sentiment_score":0.647932767868042},{"text":"And Mhmm. if I may confirm, asides with streaming, also, all websites that you are trying to access is Yeah. not as in all from your devices. Yeah. What was sorry. What's your question? Yeah. Because the recent updates that we got from our back end is the DOIP is now located in Australia Melbourne and working fine.","start_word":303,"end_word":360,"sentiment":"neutral","sentiment_score":-0.018870823085308075},{"text":"Unfortunately, they don't understand why all Australian streaming was blocked.","start_word":361,"end_word":370,"sentiment":"negative","sentiment_score":-0.3422757685184479},{"text":"So technically, what you are trying to say is you are using the service to your work, and you cannot access any sites that I'm you need using to it access. for streaming as well. I cannot stream anything on my TV. How about in your laptop No. I just or other I I'm devices?","start_word":371,"end_word":425,"sentiment":"neutral","sentiment_score":-0.18894796073436737},{"text":"just I'm just extremely disappointed with the service. You just need to terminate it.","start_word":426,"end_word":439,"sentiment":"negative","sentiment_score":-0.6791225075721741},{"text":"Okay. I do respect your decision if that will be the case, because, personally, I would love to keep you as our customer since they're trying their best to fix this. But if this is your decision, I really respect it. When you would like to cancel the service? Right away. Right away. Okay. I'm sure sure. I'll just go ahead and coordinate this to our provisioning and technical team. And then afterwards, we'll send you the confirmation of cancellation. And we really appreciate your call in reference with your request. I'm so sorry for this inconvenience. Okay. Alright. So your email address, it's still the same. Right? Like, Yes. the help Yeah. okay. Sure. Sure. I'll just go ahead and forward your request to our tech team. Okay? And then just wait for the email confirmation shortly. Okay. Alright.","start_word":440,"end_word":579,"sentiment":"neutral","sentiment_score":0.07622949779033661},{"text":"Thank you, Abesh. You do have a good one, and be safe. Thanks.","start_word":580,"end_word":592,"sentiment":"positive","sentiment_score":0.4564875066280365},{"text":"Bye.","start_word":593,"end_word":593,"sentiment":"neutral","sentiment_score":0.21860459446907043},{"text":"Thank you. Bye.","start_word":594,"end_word":596,"sentiment":"positive","sentiment_score":0.6413964629173279}],"average":{"sentiment":"neutral","sentiment_score":-0.12134166810570692}}}}