{"metadata":{"transaction_key":"deprecated","request_id":"019f44b8-0d20-71d2-9222-f8e1d395d733","sha256":"b5322090b23c5b9944fb7fd3d98503acd427af3040a7f41c6578cb661cfdb206","created":"2026-07-09T02:32:21.448Z","duration":9.647938,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":29,"output_tokens":29},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":29,"output_tokens":7}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"Sorry. I made your call. Please leave me a message, and I'll call you back as soon as possible. Thank you.","confidence":0.9951172,"words":[{"word":"sorry","start":0.39999998,"end":0.71999997,"confidence":0.5258789,"punctuated_word":"Sorry.","sentiment":"negative","sentiment_score":-0.38843008875846863},{"word":"i","start":0.71999997,"end":0.88,"confidence":0.99902344,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.34956520795822144},{"word":"made","start":0.88,"end":1.04,"confidence":0.7011719,"punctuated_word":"made","sentiment":"negative","sentiment_score":-0.3357328474521637},{"word":"your","start":1.04,"end":1.28,"confidence":0.9951172,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.28052404522895813},{"word":"call","start":1.28,"end":1.76,"confidence":1.0,"punctuated_word":"call.","sentiment":"negative","sentiment_score":-0.34425342082977295},{"word":"please","start":1.76,"end":2.0,"confidence":1.0,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":-0.2709132432937622},{"word":"leave","start":2.0,"end":2.1599998,"confidence":0.99902344,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":-0.1365775614976883},{"word":"me","start":2.1599998,"end":2.32,"confidence":0.9951172,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.11406943202018738},{"word":"a","start":2.32,"end":2.48,"confidence":0.9902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.14829888939857483},{"word":"message","start":2.48,"end":2.8,"confidence":0.92944336,"punctuated_word":"message,","sentiment":"neutral","sentiment_score":-0.06452364474534988},{"word":"and","start":2.8,"end":2.8799999,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.03682821989059448},{"word":"i'll","start":2.8799999,"end":3.04,"confidence":0.7717285,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.03299187868833542},{"word":"call","start":3.04,"end":3.1999998,"confidence":0.9980469,"punctuated_word":"call","sentiment":"neutral","sentiment_score":-0.07594849169254303},{"word":"you","start":3.1999998,"end":3.28,"confidence":0.99316406,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.07227224111557007},{"word":"back","start":3.28,"end":3.52,"confidence":0.99902344,"punctuated_word":"back","sentiment":"neutral","sentiment_score":-0.05865761637687683},{"word":"as","start":3.52,"end":3.6,"confidence":0.94189453,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.08165144920349121},{"word":"soon","start":3.6,"end":3.84,"confidence":1.0,"punctuated_word":"soon","sentiment":"neutral","sentiment_score":-0.11031389236450195},{"word":"as","start":3.84,"end":3.9199998,"confidence":0.9921875,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.04504871368408203},{"word":"possible","start":3.9199998,"end":4.42,"confidence":0.9995117,"punctuated_word":"possible.","sentiment":"neutral","sentiment_score":0.04141586273908615},{"word":"thank","start":4.56,"end":4.7999997,"confidence":0.9770508,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.701930820941925},{"word":"you","start":4.7999997,"end":5.2999997,"confidence":0.9995117,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.3853979706764221}],"paragraphs":{"transcript":"\nSorry. I made your call. Please leave me a message, and I'll call you back as soon as possible. Thank you.","paragraphs":[{"sentences":[{"text":"Sorry.","start":0.39999998,"end":0.71999997,"sentiment":"negative","sentiment_score":-0.38843008875846863},{"text":"I made your call.","start":0.71999997,"end":1.76,"sentiment":"neutral","sentiment_score":-0.32751888036727905},{"text":"Please leave me a message, and I'll call you back as soon as possible.","start":1.76,"end":4.42,"sentiment":"neutral","sentiment_score":-0.07621708671961512},{"text":"Thank you.","start":4.56,"end":5.2999997,"sentiment":"positive","sentiment_score":0.5436643958091736}],"sentiment":"neutral","sentiment_score":-0.0799150491754214,"num_words":21,"start":0.39999998,"end":5.2999997}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Sorry. I made your call. Please leave me a message, and I'll call you back as soon as possible. Thank you.","paragraphs":[{"sentences":[{"text":"Sorry.","start":0.39999998,"end":0.71999997,"sentiment":"negative","sentiment_score":-0.38843008875846863},{"text":"I made your call.","start":0.71999997,"end":1.76,"sentiment":"neutral","sentiment_score":-0.32751888036727905},{"text":"Please leave me a message, and I'll call you back as soon as possible.","start":1.76,"end":4.42,"sentiment":"neutral","sentiment_score":-0.07621708671961512},{"text":"Thank you.","start":4.56,"end":5.2999997,"sentiment":"positive","sentiment_score":0.5436643958091736}],"sentiment":"neutral","sentiment_score":-0.0799150491754214,"channel":1,"num_words":21,"start":0.39999998,"end":5.2999997}]},"summary":{"result":"success","short":"Sorry. I made your call. Please leave me a message, and I'll call you back as soon as possible. Thank you."},"intents":{"segments":[{"text":"Thank you.","start_word":19,"end_word":20,"intents":[{"intent":"Leave message","confidence_score":0.037296362},{"intent":"Call back","confidence_score":0.9722932}]}]},"sentiments":{"segments":[{"text":"Sorry.","start_word":0,"end_word":0,"sentiment":"negative","sentiment_score":-0.38843008875846863},{"text":"I made your call. Please leave me a message, and I'll call you back as soon as possible.","start_word":1,"end_word":18,"sentiment":"neutral","sentiment_score":-0.11778295040130617},{"text":"Thank you.","start_word":19,"end_word":20,"sentiment":"positive","sentiment_score":0.6203164458274841}],"average":{"sentiment":"neutral","sentiment_score":-0.06009316855463488}}}}