{"metadata":{"transaction_key":"deprecated","request_id":"019f5a76-81e6-7ce2-be93-0cdf3ab88968","sha256":"9f40979299a405b54bd88123fd0b8bd07eef9fcc0da147f57121374aa61a4bdd","created":"2026-07-13T07:52:25.193Z","duration":255.02394,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":826,"output_tokens":60},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":977,"output_tokens":979},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":977,"output_tokens":75}},"results":{"channels":[{"alternatives":[{"transcript":"Okay. So alright. We need to understand why. How about not working? O four eight eight three three six six. IPs? No. IP. Nothing to do IP. I'm gonna get out of Yeah. Okay. Let me just manage this. Where's the unpaid rooms? Where was does he have a thing where I can check IP address? Yeah. Where was that? Support? Here we go. IP allows us I'm gonna check my IP address. Let's see if you check. And let's see if it's banned or not. Not blocked. Okay. Well, I'm fine. I suggest you put in a ticket, and I'll just mention it to Dan that we've tested. Can you do that for me? Alright. So let me how do I log out the other thing? Alright. I'll just go and reassign to another ring hotel service on my end. Yep. Nope. Nope. Yellow first. I'm not sure. It doesn't, you know, alert me with things to add it or anything. I I don't think so. Yeah. A 100%. This is the first time I've seen it just not work, but can you describe all that, please? And put a ticket in the mail. Yeah. Then I'll just update. And so I've been trying to test with you, and this is the problem we've got. So Dan's feedback as well. But in the meantime, I'll just go back to my own extension, and I'll just scan my one in a second. One second. Open. RingoTel, and I've got to log off. How do I log out? Okay. Let's log out and reopen. I don't know. I just gotta put my own extension back on my phone. Yeah. Yeah. That's search time. It's the first time I've seen it. And I just wanna make yeah. Okay. Just put in the request as well on a separate ticket to bind SMS to those numbers on the on the app. So my one works right. It's ringing you. Okay. No. That's from my cell phone instead of my my actual phone. Okay. Weird. Alright. Cool. Yeah. Okay. Put it in the request. I I thought it'd be something that was so easy to fix on my end, but, obviously, I do not know the answer. Okay? Yep. Okay. Okay. Yep. Okay. Alright. Thank you. Alright.","confidence":0.9790039,"words":[{"word":"okay","start":2.1599998,"end":2.48,"confidence":0.89453125,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.002033269964158535},{"word":"so","start":2.48,"end":2.72,"confidence":0.9716797,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.03824217617511749},{"word":"alright","start":2.8,"end":3.1999998,"confidence":0.9885254,"punctuated_word":"alright.","sentiment":"neutral","sentiment_score":-0.0477755181491375},{"word":"we","start":3.1999998,"end":3.36,"confidence":0.984375,"punctuated_word":"We","sentiment":"neutral","sentiment_score":-0.15583886206150055},{"word":"need","start":3.36,"end":3.6,"confidence":1.0,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.21215860545635223},{"word":"to","start":3.6,"end":4.0,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.19751031696796417},{"word":"understand","start":4.0,"end":4.5,"confidence":1.0,"punctuated_word":"understand","sentiment":"neutral","sentiment_score":-0.2789953649044037},{"word":"why","start":4.56,"end":5.06,"confidence":0.8688965,"punctuated_word":"why.","sentiment":"neutral","sentiment_score":-0.2294095754623413},{"word":"how","start":5.7599998,"end":6.0,"confidence":0.60498047,"punctuated_word":"How","sentiment":"neutral","sentiment_score":-0.3164774477481842},{"word":"about","start":6.0,"end":6.3199997,"confidence":0.43945312,"punctuated_word":"about","sentiment":"neutral","sentiment_score":-0.3239006996154785},{"word":"not","start":6.3199997,"end":6.48,"confidence":0.84765625,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.38936927914619446},{"word":"working","start":6.48,"end":6.96,"confidence":0.92822266,"punctuated_word":"working?","sentiment":"neutral","sentiment_score":-0.25521379709243774},{"word":"o","start":6.96,"end":7.46,"confidence":0.5004883,"punctuated_word":"O","sentiment":"neutral","sentiment_score":-0.055500272661447525},{"word":"four","start":7.52,"end":8.02,"confidence":0.9448242,"punctuated_word":"four","sentiment":"neutral","sentiment_score":-0.04752051830291748},{"word":"eight","start":8.16,"end":8.76,"confidence":0.5541992,"punctuated_word":"eight","sentiment":"neutral","sentiment_score":-0.06275230646133423},{"word":"eight","start":8.76,"end":9.360001,"confidence":0.5541992,"punctuated_word":"eight","sentiment":"neutral","sentiment_score":-0.050616052001714706},{"word":"three","start":9.36,"end":9.76,"confidence":0.89501953,"punctuated_word":"three","sentiment":"neutral","sentiment_score":-0.036686114966869354},{"word":"three","start":9.76,"end":10.16,"confidence":0.89501953,"punctuated_word":"three","sentiment":"neutral","sentiment_score":-0.023529428988695145},{"word":"six","start":10.16,"end":10.57,"confidence":0.94714355,"punctuated_word":"six","sentiment":"neutral","sentiment_score":-0.019527729600667953},{"word":"six","start":10.57,"end":10.98,"confidence":0.94714355,"punctuated_word":"six.","sentiment":"neutral","sentiment_score":-0.028000621125102043},{"word":"ips","start":26.945,"end":27.445,"confidence":0.82633466,"punctuated_word":"IPs?","sentiment":"neutral","sentiment_score":-0.03380420058965683},{"word":"no","start":27.93,"end":28.09,"confidence":0.95336914,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.18219415843486783},{"word":"ip","start":28.09,"end":28.59,"confidence":0.79125977,"punctuated_word":"IP.","sentiment":"neutral","sentiment_score":-0.10770539194345474},{"word":"nothing","start":29.130001,"end":29.45,"confidence":0.9770508,"punctuated_word":"Nothing","sentiment":"neutral","sentiment_score":-0.24511244893074036},{"word":"to","start":29.45,"end":29.53,"confidence":0.7294922,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.14670419692993164},{"word":"do","start":29.53,"end":29.78,"confidence":0.90625,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.1611866056919098},{"word":"ip","start":29.78,"end":30.28,"confidence":0.76123047,"punctuated_word":"IP.","sentiment":"neutral","sentiment_score":-0.14397233724594116},{"word":"i'm","start":48.865,"end":49.025,"confidence":0.8457031,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.22428463399410248},{"word":"gonna","start":49.025,"end":49.525,"confidence":0.9667969,"punctuated_word":"gonna","sentiment":"neutral","sentiment_score":-0.1769242137670517},{"word":"get","start":49.585,"end":49.985,"confidence":0.99316406,"punctuated_word":"get","sentiment":"neutral","sentiment_score":-0.16093067824840546},{"word":"out","start":49.985,"end":50.225002,"confidence":0.9980469,"punctuated_word":"out","sentiment":"neutral","sentiment_score":-0.1924034059047699},{"word":"of","start":50.225002,"end":50.725002,"confidence":0.9902344,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.1967933177947998},{"word":"yeah","start":62.21,"end":62.53,"confidence":0.7298584,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.03956880420446396},{"word":"okay","start":62.53,"end":63.03,"confidence":0.859375,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.01166532002389431},{"word":"let","start":64.37,"end":64.69,"confidence":0.7685547,"punctuated_word":"Let","sentiment":"neutral","sentiment_score":0.004602793604135513},{"word":"me","start":64.69,"end":64.85,"confidence":0.99902344,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.010685216635465622},{"word":"just","start":64.85,"end":65.35,"confidence":0.99902344,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.0183040089905262},{"word":"manage","start":65.57,"end":66.07,"confidence":0.99902344,"punctuated_word":"manage","sentiment":"neutral","sentiment_score":0.027384374290704727},{"word":"this","start":66.13,"end":66.63,"confidence":0.9946289,"punctuated_word":"this.","sentiment":"neutral","sentiment_score":0.027914101257920265},{"word":"where's","start":66.69,"end":67.01,"confidence":0.9272461,"punctuated_word":"Where's","sentiment":"neutral","sentiment_score":0.003805828047916293},{"word":"the","start":67.01,"end":67.25,"confidence":0.9951172,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.004896949976682663},{"word":"unpaid","start":67.25,"end":67.729996,"confidence":0.33496094,"punctuated_word":"unpaid","sentiment":"neutral","sentiment_score":0.0007942356169223785},{"word":"rooms","start":67.729996,"end":68.229996,"confidence":0.75756836,"punctuated_word":"rooms?","sentiment":"neutral","sentiment_score":0.0028446493670344353},{"word":"where","start":73.775,"end":74.015,"confidence":0.98535156,"punctuated_word":"Where","sentiment":"neutral","sentiment_score":-0.01841791905462742},{"word":"was","start":74.015,"end":74.515,"confidence":0.9980469,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.022487059235572815},{"word":"does","start":74.895,"end":75.135,"confidence":0.7607422,"punctuated_word":"does","sentiment":"neutral","sentiment_score":-0.014891006052494047},{"word":"he","start":75.135,"end":75.295,"confidence":0.9892578,"punctuated_word":"he","sentiment":"neutral","sentiment_score":0.00366310216486454},{"word":"have","start":75.295,"end":75.455,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.017446283251047134},{"word":"a","start":75.455,"end":75.615,"confidence":0.9980469,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.013725768774747849},{"word":"thing","start":75.615,"end":75.854996,"confidence":0.9951172,"punctuated_word":"thing","sentiment":"neutral","sentiment_score":0.030095260590314865},{"word":"where","start":75.854996,"end":76.095,"confidence":1.0,"punctuated_word":"where","sentiment":"neutral","sentiment_score":0.01354377344250679},{"word":"i","start":76.095,"end":76.174995,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.003732640296220779},{"word":"can","start":76.174995,"end":76.335,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.01616017334163189},{"word":"check","start":76.335,"end":76.655,"confidence":1.0,"punctuated_word":"check","sentiment":"neutral","sentiment_score":0.003479577600955963},{"word":"ip","start":76.655,"end":76.975,"confidence":0.9980469,"punctuated_word":"IP","sentiment":"neutral","sentiment_score":-0.010369248688220978},{"word":"address","start":76.975,"end":77.475,"confidence":0.73095703,"punctuated_word":"address?","sentiment":"neutral","sentiment_score":-0.013012507930397987},{"word":"yeah","start":82.895,"end":83.395,"confidence":0.98339844,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.006643570959568024},{"word":"where","start":83.84,"end":84.0,"confidence":0.9741211,"punctuated_word":"Where","sentiment":"neutral","sentiment_score":-0.02341953292489052},{"word":"was","start":84.0,"end":84.32,"confidence":1.0,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.018901795148849487},{"word":"that","start":84.32,"end":84.82,"confidence":0.9921875,"punctuated_word":"that?","sentiment":"neutral","sentiment_score":-0.00468264427036047},{"word":"support","start":84.88,"end":85.38,"confidence":0.81811523,"punctuated_word":"Support?","sentiment":"neutral","sentiment_score":0.0014539845287799835},{"word":"here","start":85.759995,"end":86.0,"confidence":0.9526367,"punctuated_word":"Here","sentiment":"neutral","sentiment_score":0.01932106912136078},{"word":"we","start":86.0,"end":86.079994,"confidence":0.99902344,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.02328590862452984},{"word":"go","start":86.079994,"end":86.479996,"confidence":0.9885254,"punctuated_word":"go.","sentiment":"neutral","sentiment_score":0.03903602808713913},{"word":"ip","start":86.479996,"end":86.799995,"confidence":0.95410156,"punctuated_word":"IP","sentiment":"neutral","sentiment_score":0.07667037099599838},{"word":"allows","start":86.799995,"end":87.2,"confidence":0.7451172,"punctuated_word":"allows","sentiment":"neutral","sentiment_score":0.0960724949836731},{"word":"us","start":87.2,"end":87.6,"confidence":0.85595703,"punctuated_word":"us","sentiment":"neutral","sentiment_score":0.0796232745051384},{"word":"i'm","start":87.67999,"end":87.84,"confidence":0.97558594,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.08767081797122955},{"word":"gonna","start":87.84,"end":88.079994,"confidence":0.89990234,"punctuated_word":"gonna","sentiment":"neutral","sentiment_score":0.07296259701251984},{"word":"check","start":88.079994,"end":88.32,"confidence":0.9980469,"punctuated_word":"check","sentiment":"neutral","sentiment_score":0.054411016404628754},{"word":"my","start":88.32,"end":88.56,"confidence":0.99902344,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.0338902585208416},{"word":"ip","start":88.56,"end":88.799995,"confidence":0.9980469,"punctuated_word":"IP","sentiment":"neutral","sentiment_score":0.016443688422441483},{"word":"address","start":88.799995,"end":89.299995,"confidence":0.8027344,"punctuated_word":"address.","sentiment":"neutral","sentiment_score":0.029694875702261925},{"word":"let's","start":89.35999,"end":89.52,"confidence":0.93896484,"punctuated_word":"Let's","sentiment":"neutral","sentiment_score":0.02917308732867241},{"word":"see","start":89.52,"end":89.64,"confidence":0.70654297,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.022551115602254868},{"word":"if","start":89.64,"end":89.759995,"confidence":0.38330078,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.0007527191191911697},{"word":"you","start":89.759995,"end":89.84,"confidence":0.3720703,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.001956038177013397},{"word":"check","start":89.84,"end":90.34,"confidence":0.72924805,"punctuated_word":"check.","sentiment":"neutral","sentiment_score":-0.003659520298242569},{"word":"and","start":91.28,"end":91.439995,"confidence":0.88671875,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.005563005805015564},{"word":"let's","start":91.439995,"end":91.67999,"confidence":0.9951172,"punctuated_word":"let's","sentiment":"neutral","sentiment_score":-0.002169160172343254},{"word":"see","start":91.67999,"end":91.759995,"confidence":0.99902344,"punctuated_word":"see","sentiment":"neutral","sentiment_score":-0.003417443484067917},{"word":"if","start":91.759995,"end":91.92,"confidence":0.99902344,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.02159132808446884},{"word":"it's","start":91.92,"end":92.159996,"confidence":0.9995117,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.04366451129317283},{"word":"banned","start":92.159996,"end":92.399994,"confidence":0.8989258,"punctuated_word":"banned","sentiment":"neutral","sentiment_score":-0.07888994365930557},{"word":"or","start":92.399994,"end":92.56,"confidence":0.9970703,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.08420181274414062},{"word":"not","start":92.56,"end":93.06,"confidence":0.88720703,"punctuated_word":"not.","sentiment":"neutral","sentiment_score":-0.06388957053422928},{"word":"not","start":93.2,"end":93.439995,"confidence":0.89990234,"punctuated_word":"Not","sentiment":"neutral","sentiment_score":-0.05298226326704025},{"word":"blocked","start":93.439995,"end":93.939995,"confidence":0.982666,"punctuated_word":"blocked.","sentiment":"neutral","sentiment_score":-0.06121157109737396},{"word":"okay","start":94.32,"end":94.82,"confidence":0.94628906,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.06580334156751633},{"word":"well","start":95.03999,"end":95.53999,"confidence":0.99658203,"punctuated_word":"Well,","sentiment":"neutral","sentiment_score":0.14835450053215027},{"word":"i'm","start":95.759995,"end":96.079994,"confidence":1.0,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.2696398198604584},{"word":"fine","start":96.079994,"end":96.579994,"confidence":1.0,"punctuated_word":"fine.","sentiment":"neutral","sentiment_score":0.3113916516304016},{"word":"i","start":99.595,"end":99.755005,"confidence":0.9580078,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.23279738426208496},{"word":"suggest","start":99.755005,"end":100.15501,"confidence":0.9902344,"punctuated_word":"suggest","sentiment":"neutral","sentiment_score":0.20440924167633057},{"word":"you","start":100.15501,"end":100.315,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.24891500174999237},{"word":"put","start":100.315,"end":100.555,"confidence":0.9970703,"punctuated_word":"put","sentiment":"neutral","sentiment_score":0.19665029644966123},{"word":"in","start":100.555,"end":100.715004,"confidence":0.99902344,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.2248763144016266},{"word":"a","start":100.715004,"end":100.795006,"confidence":0.7685547,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.22490429878234863},{"word":"ticket","start":100.795006,"end":101.295006,"confidence":0.9628906,"punctuated_word":"ticket,","sentiment":"neutral","sentiment_score":0.1734672784805298},{"word":"and","start":101.995,"end":102.15501,"confidence":0.9941406,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.1417204886674881},{"word":"i'll","start":102.15501,"end":102.315,"confidence":0.99316406,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.1807404458522797},{"word":"just","start":102.315,"end":102.555,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.2372540831565857},{"word":"mention","start":102.555,"end":102.875,"confidence":0.9970703,"punctuated_word":"mention","sentiment":"neutral","sentiment_score":0.1720614731311798},{"word":"it","start":102.875,"end":103.035,"confidence":0.9707031,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.19743038713932037},{"word":"to","start":103.035,"end":103.19501,"confidence":0.97314453,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.20778700709342957},{"word":"dan","start":103.19501,"end":103.435005,"confidence":0.97998047,"punctuated_word":"Dan","sentiment":"neutral","sentiment_score":0.19396695494651792},{"word":"that","start":103.435005,"end":103.51501,"confidence":0.9790039,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.2032008171081543},{"word":"we've","start":103.51501,"end":103.755005,"confidence":0.90527344,"punctuated_word":"we've","sentiment":"neutral","sentiment_score":0.17904648184776306},{"word":"tested","start":103.755005,"end":104.255005,"confidence":0.9638672,"punctuated_word":"tested.","sentiment":"neutral","sentiment_score":0.15077708661556244},{"word":"can","start":104.395004,"end":104.875,"confidence":0.7519531,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":0.11145766079425812},{"word":"you","start":104.875,"end":105.035,"confidence":0.9428711,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.1066766083240509},{"word":"do","start":105.035,"end":105.19501,"confidence":0.96777344,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.11544537544250488},{"word":"that","start":105.19501,"end":105.355,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.1267160177230835},{"word":"for","start":105.355,"end":105.515,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.07206971943378448},{"word":"me","start":105.515,"end":106.015,"confidence":1.0,"punctuated_word":"me?","sentiment":"neutral","sentiment_score":0.06319504976272583},{"word":"alright","start":106.235,"end":106.635,"confidence":0.9128418,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.05649073049426079},{"word":"so","start":106.635,"end":106.955,"confidence":0.99902344,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.031495969742536545},{"word":"let","start":106.955,"end":107.115005,"confidence":1.0,"punctuated_word":"let","sentiment":"neutral","sentiment_score":0.04151125997304917},{"word":"me","start":107.115005,"end":107.275,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.034204453229904175},{"word":"how","start":107.675,"end":107.83501,"confidence":0.99902344,"punctuated_word":"how","sentiment":"neutral","sentiment_score":0.025461025536060333},{"word":"do","start":107.83501,"end":108.075005,"confidence":1.0,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.01317473128437996},{"word":"i","start":108.075005,"end":108.15501,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.02072571963071823},{"word":"log","start":108.15501,"end":108.395004,"confidence":1.0,"punctuated_word":"log","sentiment":"neutral","sentiment_score":0.023899074643850327},{"word":"out","start":108.395004,"end":108.635,"confidence":0.9921875,"punctuated_word":"out","sentiment":"neutral","sentiment_score":0.017077066004276276},{"word":"the","start":108.635,"end":108.875,"confidence":0.6230469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.012643761932849884},{"word":"other","start":108.875,"end":109.115005,"confidence":0.7763672,"punctuated_word":"other","sentiment":"neutral","sentiment_score":0.014928068965673448},{"word":"thing","start":109.115005,"end":109.615005,"confidence":0.9975586,"punctuated_word":"thing?","sentiment":"neutral","sentiment_score":0.024716578423976895},{"word":"alright","start":110.94,"end":111.26,"confidence":0.89941406,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.03119101375341415},{"word":"i'll","start":111.26,"end":111.5,"confidence":0.9885254,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.030648764222860336},{"word":"just","start":111.5,"end":111.74,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.03598710894584656},{"word":"go","start":111.74,"end":111.98,"confidence":1.0,"punctuated_word":"go","sentiment":"neutral","sentiment_score":0.03950425982475281},{"word":"and","start":111.98,"end":112.380005,"confidence":0.9951172,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.02643420547246933},{"word":"reassign","start":112.380005,"end":112.86,"confidence":0.7553711,"punctuated_word":"reassign","sentiment":"neutral","sentiment_score":0.010057415813207626},{"word":"to","start":112.86,"end":113.020004,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.021443232893943787},{"word":"another","start":113.020004,"end":113.520004,"confidence":0.99316406,"punctuated_word":"another","sentiment":"neutral","sentiment_score":0.013029973953962326},{"word":"ring","start":113.9,"end":114.14,"confidence":0.52001953,"punctuated_word":"ring","sentiment":"neutral","sentiment_score":0.01577133499085903},{"word":"hotel","start":114.14,"end":114.380005,"confidence":0.36035156,"punctuated_word":"hotel","sentiment":"neutral","sentiment_score":0.015619881451129912},{"word":"service","start":114.380005,"end":114.880005,"confidence":0.9970703,"punctuated_word":"service","sentiment":"neutral","sentiment_score":0.0019198469817638395},{"word":"on","start":115.82,"end":115.98,"confidence":0.8959961,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.037893109023571014},{"word":"my","start":115.98,"end":116.14,"confidence":0.99902344,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.02641436830163002},{"word":"end","start":116.14,"end":116.64,"confidence":0.8701172,"punctuated_word":"end.","sentiment":"neutral","sentiment_score":0.02351921796798706},{"word":"yep","start":116.78,"end":117.28,"confidence":0.74279785,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.00046425312757492065},{"word":"nope","start":118.54,"end":119.04,"confidence":0.7388916,"punctuated_word":"Nope.","sentiment":"neutral","sentiment_score":-0.16863101720809937},{"word":"nope","start":119.340004,"end":119.74,"confidence":0.89453125,"punctuated_word":"Nope.","sentiment":"neutral","sentiment_score":-0.11191686987876892},{"word":"yellow","start":119.74,"end":120.06,"confidence":0.46044922,"punctuated_word":"Yellow","sentiment":"neutral","sentiment_score":-0.02919083461165428},{"word":"first","start":120.06,"end":120.56,"confidence":0.97143555,"punctuated_word":"first.","sentiment":"neutral","sentiment_score":-0.06897706538438797},{"word":"i'm","start":126.565,"end":126.645004,"confidence":0.9350586,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.2426133155822754},{"word":"not","start":126.645004,"end":126.805,"confidence":0.63964844,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.23839566111564636},{"word":"sure","start":126.805,"end":127.285,"confidence":0.93481445,"punctuated_word":"sure.","sentiment":"neutral","sentiment_score":-0.25339728593826294},{"word":"it","start":127.285,"end":127.525,"confidence":0.95166016,"punctuated_word":"It","sentiment":"negative","sentiment_score":-0.4361660182476044},{"word":"doesn't","start":127.525,"end":128.005,"confidence":0.851888,"punctuated_word":"doesn't,","sentiment":"neutral","sentiment_score":-0.3315247893333435},{"word":"you","start":128.005,"end":128.16501,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.28235602378845215},{"word":"know","start":128.16501,"end":128.485,"confidence":1.0,"punctuated_word":"know,","sentiment":"negative","sentiment_score":-0.3847206234931946},{"word":"alert","start":128.485,"end":128.80501,"confidence":0.9838867,"punctuated_word":"alert","sentiment":"negative","sentiment_score":-0.44233205914497375},{"word":"me","start":128.80501,"end":128.965,"confidence":0.9902344,"punctuated_word":"me","sentiment":"negative","sentiment_score":-0.42449408769607544},{"word":"with","start":128.965,"end":129.125,"confidence":0.80615234,"punctuated_word":"with","sentiment":"negative","sentiment_score":-0.3939337730407715},{"word":"things","start":129.125,"end":129.605,"confidence":0.99609375,"punctuated_word":"things","sentiment":"neutral","sentiment_score":-0.2950439155101776},{"word":"to","start":129.605,"end":129.765,"confidence":0.9199219,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.32341915369033813},{"word":"add","start":129.765,"end":129.925,"confidence":0.98291016,"punctuated_word":"add","sentiment":"neutral","sentiment_score":-0.325489342212677},{"word":"it","start":129.925,"end":130.085,"confidence":0.3894043,"punctuated_word":"it","sentiment":"negative","sentiment_score":-0.3441339433193207},{"word":"or","start":130.085,"end":130.245,"confidence":0.39208984,"punctuated_word":"or","sentiment":"negative","sentiment_score":-0.406635582447052},{"word":"anything","start":130.245,"end":130.745,"confidence":0.66796875,"punctuated_word":"anything.","sentiment":"negative","sentiment_score":-0.34928974509239197},{"word":"i","start":131.525,"end":131.765,"confidence":0.7788086,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.2858400344848633},{"word":"i","start":131.765,"end":131.845,"confidence":0.57373047,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.31080514192581177},{"word":"don't","start":131.845,"end":132.005,"confidence":0.9970703,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.23055827617645264},{"word":"think","start":132.005,"end":132.245,"confidence":0.984375,"punctuated_word":"think","sentiment":"neutral","sentiment_score":-0.2770496904850006},{"word":"so","start":132.245,"end":132.745,"confidence":0.9716797,"punctuated_word":"so.","sentiment":"neutral","sentiment_score":-0.2683716416358948},{"word":"yeah","start":137.605,"end":138.005,"confidence":0.9838867,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.0785389244556427},{"word":"a","start":138.005,"end":138.16501,"confidence":0.98291016,"punctuated_word":"A","sentiment":"neutral","sentiment_score":-0.13195669651031494},{"word":"100%","start":138.16501,"end":138.9,"confidence":0.9909668,"punctuated_word":"100%.","sentiment":"neutral","sentiment_score":-0.04463167116045952},{"word":"this","start":139.45999,"end":139.78,"confidence":0.44750977,"punctuated_word":"This","sentiment":"negative","sentiment_score":-0.4459829926490784},{"word":"is","start":139.78,"end":139.93999,"confidence":0.9863281,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.4262316226959229},{"word":"the","start":139.93999,"end":140.01999,"confidence":0.99316406,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.395895391702652},{"word":"first","start":140.01999,"end":140.34,"confidence":0.9980469,"punctuated_word":"first","sentiment":"negative","sentiment_score":-0.44036442041397095},{"word":"time","start":140.34,"end":140.5,"confidence":0.99902344,"punctuated_word":"time","sentiment":"negative","sentiment_score":-0.43720221519470215},{"word":"i've","start":140.5,"end":140.65999,"confidence":0.9975586,"punctuated_word":"I've","sentiment":"negative","sentiment_score":-0.4968916177749634},{"word":"seen","start":140.65999,"end":140.9,"confidence":1.0,"punctuated_word":"seen","sentiment":"negative","sentiment_score":-0.5083466172218323},{"word":"it","start":140.9,"end":141.06,"confidence":0.99609375,"punctuated_word":"it","sentiment":"negative","sentiment_score":-0.6056020855903625},{"word":"just","start":141.06,"end":141.56,"confidence":0.98095703,"punctuated_word":"just","sentiment":"negative","sentiment_score":-0.5770677328109741},{"word":"not","start":142.01999,"end":142.26,"confidence":0.99609375,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.6273370981216431},{"word":"work","start":142.26,"end":142.57999,"confidence":0.74438477,"punctuated_word":"work,","sentiment":"negative","sentiment_score":-0.45797306299209595},{"word":"but","start":142.57999,"end":142.9,"confidence":0.99902344,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.3158149719238281},{"word":"can","start":142.9,"end":143.06,"confidence":0.9980469,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.2585459351539612},{"word":"you","start":143.06,"end":143.54,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.28961771726608276},{"word":"describe","start":143.54,"end":144.04,"confidence":0.9267578,"punctuated_word":"describe","sentiment":"negative","sentiment_score":-0.34809640049934387},{"word":"all","start":144.09999,"end":144.26,"confidence":1.0,"punctuated_word":"all","sentiment":"neutral","sentiment_score":-0.26777032017707825},{"word":"that","start":144.26,"end":144.5,"confidence":0.9567871,"punctuated_word":"that,","sentiment":"neutral","sentiment_score":-0.2906295955181122},{"word":"please","start":144.5,"end":145.0,"confidence":0.88964844,"punctuated_word":"please?","sentiment":"neutral","sentiment_score":-0.23244673013687137},{"word":"and","start":148.18,"end":148.42,"confidence":0.9165039,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.003484412096440792},{"word":"put","start":148.42,"end":148.57999,"confidence":0.3005371,"punctuated_word":"put","sentiment":"neutral","sentiment_score":0.007019032724201679},{"word":"a","start":148.57999,"end":148.65999,"confidence":0.51708984,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.017748337239027023},{"word":"ticket","start":148.65999,"end":148.98,"confidence":0.5263672,"punctuated_word":"ticket","sentiment":"neutral","sentiment_score":0.011478513479232788},{"word":"in","start":148.98,"end":149.22,"confidence":0.74316406,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.012707673944532871},{"word":"the","start":149.22,"end":149.29999,"confidence":0.43286133,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.009779755026102066},{"word":"mail","start":149.29999,"end":149.7,"confidence":0.40441895,"punctuated_word":"mail.","sentiment":"neutral","sentiment_score":0.010587640106678007},{"word":"yeah","start":149.7,"end":149.93999,"confidence":0.9445801,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.03076464682817459},{"word":"then","start":149.93999,"end":150.09999,"confidence":0.96972656,"punctuated_word":"Then","sentiment":"neutral","sentiment_score":0.007541831582784653},{"word":"i'll","start":150.09999,"end":150.26,"confidence":0.9980469,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.015563493594527245},{"word":"just","start":150.26,"end":150.5,"confidence":0.9902344,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.04144897684454918},{"word":"update","start":150.5,"end":150.73999,"confidence":0.75512695,"punctuated_word":"update.","sentiment":"neutral","sentiment_score":0.02917280420660973},{"word":"and","start":150.73999,"end":150.81999,"confidence":0.50878906,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.013753507286310196},{"word":"so","start":150.81999,"end":150.98,"confidence":0.7919922,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.0012048892676830292},{"word":"i've","start":150.98,"end":151.14,"confidence":0.99365234,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":-0.025301283225417137},{"word":"been","start":151.14,"end":151.29999,"confidence":0.99902344,"punctuated_word":"been","sentiment":"neutral","sentiment_score":-0.061279576271772385},{"word":"trying","start":151.29999,"end":151.45999,"confidence":0.99902344,"punctuated_word":"trying","sentiment":"neutral","sentiment_score":-0.06802492588758469},{"word":"to","start":151.45999,"end":151.62,"confidence":0.99609375,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.09451219439506532},{"word":"test","start":151.62,"end":151.86,"confidence":0.9863281,"punctuated_word":"test","sentiment":"neutral","sentiment_score":-0.08937261998653412},{"word":"with","start":151.86,"end":152.01999,"confidence":0.96875,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.12880519032478333},{"word":"you","start":152.01999,"end":152.18,"confidence":0.81396484,"punctuated_word":"you,","sentiment":"neutral","sentiment_score":-0.09156972914934158},{"word":"and","start":152.18,"end":152.385,"confidence":0.92089844,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.09318789839744568},{"word":"this","start":152.625,"end":152.78499,"confidence":0.99902344,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.23613408207893372},{"word":"is","start":152.78499,"end":152.86499,"confidence":0.99121094,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.21490329504013064},{"word":"the","start":152.86499,"end":153.025,"confidence":0.6347656,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.206942155957222},{"word":"problem","start":153.025,"end":153.345,"confidence":0.9921875,"punctuated_word":"problem","sentiment":"neutral","sentiment_score":-0.2166404277086258},{"word":"we've","start":153.345,"end":153.50499,"confidence":0.46691895,"punctuated_word":"we've","sentiment":"neutral","sentiment_score":-0.19882479310035703},{"word":"got","start":153.50499,"end":153.745,"confidence":0.69384766,"punctuated_word":"got.","sentiment":"neutral","sentiment_score":-0.21734122931957245},{"word":"so","start":153.745,"end":153.825,"confidence":0.9770508,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.003174334764480591},{"word":"dan's","start":153.825,"end":154.06499,"confidence":0.63012695,"punctuated_word":"Dan's","sentiment":"neutral","sentiment_score":0.028300654143095016},{"word":"feedback","start":154.06499,"end":154.385,"confidence":0.2290039,"punctuated_word":"feedback","sentiment":"neutral","sentiment_score":-0.03312187269330025},{"word":"as","start":154.385,"end":154.78499,"confidence":0.95410156,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.010496743023395538},{"word":"well","start":154.78499,"end":155.28499,"confidence":0.99658203,"punctuated_word":"well.","sentiment":"neutral","sentiment_score":0.01258857548236847},{"word":"but","start":155.42499,"end":155.665,"confidence":0.99902344,"punctuated_word":"But","sentiment":"neutral","sentiment_score":0.010405283421278},{"word":"in","start":155.665,"end":155.745,"confidence":0.9760742,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.0028983764350414276},{"word":"the","start":155.745,"end":155.905,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.01007663644850254},{"word":"meantime","start":155.905,"end":156.405,"confidence":0.9975586,"punctuated_word":"meantime,","sentiment":"neutral","sentiment_score":0.019701048731803898},{"word":"i'll","start":156.94499,"end":157.185,"confidence":1.0,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.0288667231798172},{"word":"just","start":157.185,"end":157.42499,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.03395005315542221},{"word":"go","start":157.42499,"end":157.665,"confidence":0.99609375,"punctuated_word":"go","sentiment":"neutral","sentiment_score":0.027141325175762177},{"word":"back","start":157.665,"end":157.905,"confidence":1.0,"punctuated_word":"back","sentiment":"neutral","sentiment_score":0.02751975692808628},{"word":"to","start":157.905,"end":157.985,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.02130790613591671},{"word":"my","start":157.985,"end":158.22499,"confidence":1.0,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.0264216847717762},{"word":"own","start":158.22499,"end":158.465,"confidence":0.99902344,"punctuated_word":"own","sentiment":"neutral","sentiment_score":0.025866152718663216},{"word":"extension","start":158.465,"end":158.965,"confidence":0.9016113,"punctuated_word":"extension,","sentiment":"neutral","sentiment_score":0.03097498789429665},{"word":"and","start":160.545,"end":161.045,"confidence":0.99902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.02637707442045212},{"word":"i'll","start":161.42499,"end":161.665,"confidence":0.8930664,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.025057828053832058},{"word":"just","start":161.665,"end":161.985,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.02327500283718109},{"word":"scan","start":161.985,"end":162.485,"confidence":0.99609375,"punctuated_word":"scan","sentiment":"neutral","sentiment_score":0.022748129442334175},{"word":"my","start":163.345,"end":163.58499,"confidence":0.9970703,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.013730350881814957},{"word":"one","start":163.58499,"end":163.985,"confidence":0.99902344,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.007206331938505173},{"word":"in","start":163.985,"end":164.14499,"confidence":0.9892578,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.01585211232304573},{"word":"a","start":164.14499,"end":164.305,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.02220086008310318},{"word":"second","start":164.305,"end":164.70499,"confidence":0.986084,"punctuated_word":"second.","sentiment":"neutral","sentiment_score":0.008305389434099197},{"word":"one","start":164.70499,"end":164.94499,"confidence":1.0,"punctuated_word":"One","sentiment":"neutral","sentiment_score":-0.0005898289382457733},{"word":"second","start":164.94499,"end":165.42499,"confidence":0.94921875,"punctuated_word":"second.","sentiment":"neutral","sentiment_score":0.0019002584740519524},{"word":"open","start":165.42499,"end":165.92499,"confidence":0.7692871,"punctuated_word":"Open.","sentiment":"neutral","sentiment_score":0.0023137684911489487},{"word":"ringotel","start":166.96,"end":167.46,"confidence":0.70214844,"punctuated_word":"RingoTel,","sentiment":"neutral","sentiment_score":-0.0004236847162246704},{"word":"and","start":167.84,"end":168.08,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.006848987191915512},{"word":"i've","start":168.08,"end":168.24,"confidence":0.98535156,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":-0.008639128878712654},{"word":"got","start":168.24,"end":168.40001,"confidence":0.50683594,"punctuated_word":"got","sentiment":"neutral","sentiment_score":-0.014750542119145392},{"word":"to","start":168.40001,"end":168.48,"confidence":0.7709961,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.019207004457712173},{"word":"log","start":168.48,"end":168.72,"confidence":1.0,"punctuated_word":"log","sentiment":"neutral","sentiment_score":-0.020067457109689713},{"word":"off","start":168.72,"end":169.12001,"confidence":0.9328613,"punctuated_word":"off.","sentiment":"neutral","sentiment_score":-0.01846289075911045},{"word":"how","start":169.12001,"end":169.28,"confidence":0.38500977,"punctuated_word":"How","sentiment":"neutral","sentiment_score":-0.02525162510573864},{"word":"do","start":169.28,"end":169.36,"confidence":0.5473633,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.0270595233887434},{"word":"i","start":169.36,"end":169.44,"confidence":0.9941406,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.030645161867141724},{"word":"log","start":169.44,"end":169.68001,"confidence":0.9375,"punctuated_word":"log","sentiment":"neutral","sentiment_score":-0.023326626047492027},{"word":"out","start":169.68001,"end":170.0,"confidence":0.6855469,"punctuated_word":"out?","sentiment":"neutral","sentiment_score":-0.014222664758563042},{"word":"okay","start":170.0,"end":170.32,"confidence":0.9729004,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.0011679921299219131},{"word":"let's","start":170.32,"end":170.8,"confidence":0.90966797,"punctuated_word":"Let's","sentiment":"neutral","sentiment_score":-0.004195339512079954},{"word":"log","start":170.8,"end":170.96,"confidence":0.99609375,"punctuated_word":"log","sentiment":"neutral","sentiment_score":-0.012327317148447037},{"word":"out","start":170.96,"end":171.46,"confidence":0.9873047,"punctuated_word":"out","sentiment":"neutral","sentiment_score":-0.0009583476930856704},{"word":"and","start":172.08,"end":172.32,"confidence":0.96435547,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.0040551647543907166},{"word":"reopen","start":172.32,"end":172.82,"confidence":0.96850586,"punctuated_word":"reopen.","sentiment":"neutral","sentiment_score":-0.007070077583193779},{"word":"i","start":174.72,"end":174.8,"confidence":0.35009766,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.05884920433163643},{"word":"don't","start":174.8,"end":174.88,"confidence":0.83154297,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.05514203757047653},{"word":"know","start":174.88,"end":174.96,"confidence":0.9838867,"punctuated_word":"know.","sentiment":"neutral","sentiment_score":-0.08983242511749268},{"word":"i","start":174.96,"end":175.04001,"confidence":0.44921875,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.103292278945446},{"word":"just","start":175.04001,"end":175.28,"confidence":0.89453125,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.08413031697273254},{"word":"gotta","start":175.28,"end":175.52,"confidence":0.79541016,"punctuated_word":"gotta","sentiment":"neutral","sentiment_score":-0.07095317542552948},{"word":"put","start":175.52,"end":175.68001,"confidence":0.99902344,"punctuated_word":"put","sentiment":"neutral","sentiment_score":-0.037554189562797546},{"word":"my","start":175.68001,"end":175.92,"confidence":1.0,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.04428637772798538},{"word":"own","start":175.92,"end":176.08,"confidence":0.99902344,"punctuated_word":"own","sentiment":"neutral","sentiment_score":-0.038075026124715805},{"word":"extension","start":176.08,"end":176.48,"confidence":1.0,"punctuated_word":"extension","sentiment":"neutral","sentiment_score":-0.03541102260351181},{"word":"back","start":176.48,"end":176.72,"confidence":1.0,"punctuated_word":"back","sentiment":"neutral","sentiment_score":-0.035224203020334244},{"word":"on","start":176.72,"end":176.8,"confidence":0.98291016,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.04446372389793396},{"word":"my","start":176.8,"end":177.04001,"confidence":1.0,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.04069039970636368},{"word":"phone","start":177.04001,"end":177.54001,"confidence":0.99902344,"punctuated_word":"phone.","sentiment":"neutral","sentiment_score":-0.03399508818984032},{"word":"yeah","start":180.075,"end":180.575,"confidence":0.61608887,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.001710314303636551},{"word":"yeah","start":187.995,"end":188.39499,"confidence":0.66955566,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.003694860264658928},{"word":"that's","start":188.39499,"end":188.635,"confidence":0.58691406,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":-0.0034026559442281723},{"word":"search","start":188.635,"end":188.955,"confidence":0.2915039,"punctuated_word":"search","sentiment":"neutral","sentiment_score":-0.003517739474773407},{"word":"time","start":188.955,"end":189.455,"confidence":0.51293945,"punctuated_word":"time.","sentiment":"neutral","sentiment_score":0.0008747559040784836},{"word":"it's","start":189.595,"end":189.75499,"confidence":0.95043945,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.013766463845968246},{"word":"the","start":189.75499,"end":189.915,"confidence":0.98095703,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.01904161460697651},{"word":"first","start":189.915,"end":190.235,"confidence":0.76953125,"punctuated_word":"first","sentiment":"neutral","sentiment_score":-0.029569335281848907},{"word":"time","start":190.235,"end":190.715,"confidence":0.9951172,"punctuated_word":"time","sentiment":"neutral","sentiment_score":-0.02707585133612156},{"word":"i've","start":190.715,"end":190.875,"confidence":0.87768555,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":-0.010470017790794373},{"word":"seen","start":190.875,"end":191.19499,"confidence":0.8886719,"punctuated_word":"seen","sentiment":"neutral","sentiment_score":-0.00735391303896904},{"word":"it","start":191.19499,"end":191.69499,"confidence":0.5819092,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":-0.02086920291185379},{"word":"and","start":191.995,"end":192.075,"confidence":0.47143555,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.007815277203917503},{"word":"i","start":192.075,"end":192.155,"confidence":0.7763672,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.01018650084733963},{"word":"just","start":192.155,"end":192.39499,"confidence":0.9472656,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.009910937398672104},{"word":"wanna","start":192.39499,"end":192.635,"confidence":0.9760742,"punctuated_word":"wanna","sentiment":"neutral","sentiment_score":-0.02112986519932747},{"word":"make","start":192.635,"end":192.9,"confidence":0.9921875,"punctuated_word":"make","sentiment":"neutral","sentiment_score":-0.018320057541131973},{"word":"yeah","start":196.01999,"end":196.42,"confidence":0.98291016,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":0.009329751133918762},{"word":"okay","start":196.42,"end":196.92,"confidence":0.97094727,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.011381438001990318},{"word":"just","start":202.73999,"end":202.98,"confidence":0.9658203,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":-0.005807667970657349},{"word":"put","start":202.98,"end":203.22,"confidence":0.8803711,"punctuated_word":"put","sentiment":"neutral","sentiment_score":-0.005023390054702759},{"word":"in","start":203.22,"end":203.29999,"confidence":1.0,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.003921538591384888},{"word":"the","start":203.29999,"end":203.45999,"confidence":0.984375,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.00989815965294838},{"word":"request","start":203.45999,"end":203.93999,"confidence":0.99902344,"punctuated_word":"request","sentiment":"neutral","sentiment_score":0.02809317037463188},{"word":"as","start":203.93999,"end":204.09999,"confidence":0.99609375,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.010558117181062698},{"word":"well","start":204.09999,"end":204.34,"confidence":1.0,"punctuated_word":"well","sentiment":"neutral","sentiment_score":0.012918051332235336},{"word":"on","start":204.34,"end":204.42,"confidence":0.97265625,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.020037032663822178},{"word":"a","start":204.42,"end":204.57999,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.007361007854342461},{"word":"separate","start":204.57999,"end":204.9,"confidence":1.0,"punctuated_word":"separate","sentiment":"neutral","sentiment_score":0.00042340531945228577},{"word":"ticket","start":204.9,"end":205.29999,"confidence":1.0,"punctuated_word":"ticket","sentiment":"neutral","sentiment_score":0.010691996663808824},{"word":"to","start":205.29999,"end":205.45999,"confidence":0.9873047,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.0047008804976940155},{"word":"bind","start":205.45999,"end":205.86,"confidence":0.96240234,"punctuated_word":"bind","sentiment":"neutral","sentiment_score":0.0042023733258247375},{"word":"sms","start":205.86,"end":206.34,"confidence":0.93408203,"punctuated_word":"SMS","sentiment":"neutral","sentiment_score":0.006349232047796249},{"word":"to","start":206.34,"end":206.5,"confidence":0.9404297,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.020710937678813934},{"word":"those","start":206.5,"end":206.81999,"confidence":0.99902344,"punctuated_word":"those","sentiment":"neutral","sentiment_score":0.015460040420293808},{"word":"numbers","start":206.81999,"end":207.195,"confidence":1.0,"punctuated_word":"numbers","sentiment":"neutral","sentiment_score":0.013162657618522644},{"word":"on","start":210.79501,"end":210.875,"confidence":0.9277344,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.02654324099421501},{"word":"the","start":210.875,"end":211.115,"confidence":0.99121094,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.020235728472471237},{"word":"on","start":211.115,"end":211.195,"confidence":0.98828125,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.03412396460771561},{"word":"the","start":211.195,"end":211.43501,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.02505327016115189},{"word":"app","start":211.43501,"end":211.93501,"confidence":0.8078613,"punctuated_word":"app.","sentiment":"neutral","sentiment_score":0.02318783663213253},{"word":"so","start":214.15501,"end":214.475,"confidence":0.67578125,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.12590627372264862},{"word":"my","start":214.475,"end":214.71501,"confidence":0.86572266,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.1237223893404007},{"word":"one","start":214.71501,"end":214.955,"confidence":0.98828125,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.11441856622695924},{"word":"works","start":214.955,"end":215.195,"confidence":0.9951172,"punctuated_word":"works","sentiment":"neutral","sentiment_score":0.1445627212524414},{"word":"right","start":215.195,"end":215.43501,"confidence":0.88793945,"punctuated_word":"right.","sentiment":"neutral","sentiment_score":0.14267593622207642},{"word":"it's","start":215.43501,"end":215.675,"confidence":0.9921875,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.10319354385137558},{"word":"ringing","start":215.675,"end":215.91501,"confidence":0.9970703,"punctuated_word":"ringing","sentiment":"neutral","sentiment_score":0.06838731467723846},{"word":"you","start":215.91501,"end":216.41501,"confidence":0.9428711,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.056801505386829376},{"word":"okay","start":219.91,"end":220.07,"confidence":0.6751709,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.0027173999696969986},{"word":"no","start":220.07,"end":220.15,"confidence":0.80810547,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.10133708268404008},{"word":"that's","start":220.15,"end":220.23,"confidence":0.9970703,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":-0.08071908354759216},{"word":"from","start":220.23,"end":220.63,"confidence":0.9770508,"punctuated_word":"from","sentiment":"neutral","sentiment_score":-0.09794177114963531},{"word":"my","start":220.63,"end":220.71,"confidence":0.9902344,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.13999313116073608},{"word":"cell","start":220.71,"end":220.95,"confidence":0.8925781,"punctuated_word":"cell","sentiment":"neutral","sentiment_score":-0.14086219668388367},{"word":"phone","start":220.95,"end":221.27,"confidence":1.0,"punctuated_word":"phone","sentiment":"neutral","sentiment_score":-0.0849476158618927},{"word":"instead","start":221.27,"end":221.59,"confidence":0.9560547,"punctuated_word":"instead","sentiment":"neutral","sentiment_score":-0.09431099891662598},{"word":"of","start":221.59,"end":221.75,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.09616799652576448},{"word":"my","start":221.75,"end":221.99,"confidence":0.99902344,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.09309768676757812},{"word":"my","start":221.99,"end":222.15,"confidence":0.9741211,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.08564209938049316},{"word":"actual","start":222.15,"end":222.55,"confidence":0.99902344,"punctuated_word":"actual","sentiment":"neutral","sentiment_score":-0.10726922750473022},{"word":"phone","start":222.55,"end":223.05,"confidence":0.99560547,"punctuated_word":"phone.","sentiment":"neutral","sentiment_score":-0.08054593205451965},{"word":"okay","start":223.59,"end":223.99,"confidence":0.92822266,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.0007359366863965988},{"word":"weird","start":223.99,"end":224.47,"confidence":0.9667969,"punctuated_word":"Weird.","sentiment":"neutral","sentiment_score":0.010701566003262997},{"word":"alright","start":224.47,"end":224.87,"confidence":0.9453125,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.028017163276672363},{"word":"cool","start":224.87,"end":225.37,"confidence":0.9885254,"punctuated_word":"Cool.","sentiment":"neutral","sentiment_score":0.004054635763168335},{"word":"yeah","start":227.03,"end":227.53,"confidence":0.9489746,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.00544319860637188},{"word":"okay","start":229.27,"end":229.77,"confidence":0.99902344,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.021737590432167053},{"word":"put","start":230.07,"end":230.23,"confidence":0.8886719,"punctuated_word":"Put","sentiment":"neutral","sentiment_score":0.014821868389844894},{"word":"it","start":230.23,"end":230.31,"confidence":0.9291992,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.0022030137479305267},{"word":"in","start":230.31,"end":230.55,"confidence":0.9980469,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.01843398809432983},{"word":"the","start":230.55,"end":230.71,"confidence":0.96972656,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.02433329075574875},{"word":"request","start":230.71,"end":231.19,"confidence":0.9423828,"punctuated_word":"request.","sentiment":"neutral","sentiment_score":0.005540205165743828},{"word":"i","start":231.19,"end":231.43,"confidence":0.82958984,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.07988138496875763},{"word":"i","start":231.43,"end":231.59,"confidence":0.6699219,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.13013982772827148},{"word":"thought","start":231.59,"end":231.75,"confidence":0.97265625,"punctuated_word":"thought","sentiment":"neutral","sentiment_score":-0.12103425711393356},{"word":"it'd","start":231.75,"end":231.99,"confidence":0.9172363,"punctuated_word":"it'd","sentiment":"neutral","sentiment_score":-0.11914438009262084},{"word":"be","start":231.99,"end":232.39,"confidence":0.99902344,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.11216672509908676},{"word":"something","start":232.39,"end":232.79,"confidence":0.9980469,"punctuated_word":"something","sentiment":"neutral","sentiment_score":-0.1980591118335724},{"word":"that","start":232.79,"end":233.03,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.1599745899438858},{"word":"was","start":233.03,"end":233.415,"confidence":0.9970703,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.12220524996519087},{"word":"so","start":233.495,"end":233.735,"confidence":0.9970703,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.0925271064043045},{"word":"easy","start":233.735,"end":234.055,"confidence":0.99902344,"punctuated_word":"easy","sentiment":"neutral","sentiment_score":-0.04528847336769104},{"word":"to","start":234.055,"end":234.295,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.16225937008857727},{"word":"fix","start":234.295,"end":234.61499,"confidence":1.0,"punctuated_word":"fix","sentiment":"neutral","sentiment_score":-0.13402554392814636},{"word":"on","start":234.61499,"end":234.775,"confidence":0.9941406,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.1448993980884552},{"word":"my","start":234.775,"end":234.935,"confidence":0.99902344,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.16383737325668335},{"word":"end","start":234.935,"end":235.09499,"confidence":0.9147949,"punctuated_word":"end,","sentiment":"neutral","sentiment_score":-0.16912195086479187},{"word":"but","start":235.09499,"end":235.33499,"confidence":0.8330078,"punctuated_word":"but,","sentiment":"neutral","sentiment_score":-0.20813782513141632},{"word":"obviously","start":235.33499,"end":235.81499,"confidence":0.9941406,"punctuated_word":"obviously,","sentiment":"neutral","sentiment_score":-0.30331161618232727},{"word":"i","start":235.81499,"end":235.97499,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.31805944442749023},{"word":"do","start":235.97499,"end":236.055,"confidence":0.99902344,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.29389840364456177},{"word":"not","start":236.055,"end":236.215,"confidence":1.0,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.2796248197555542},{"word":"know","start":236.215,"end":236.45499,"confidence":1.0,"punctuated_word":"know","sentiment":"neutral","sentiment_score":-0.3094869554042816},{"word":"the","start":236.45499,"end":236.61499,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.2875407636165619},{"word":"answer","start":236.61499,"end":237.015,"confidence":1.0,"punctuated_word":"answer.","sentiment":"neutral","sentiment_score":-0.28315675258636475},{"word":"okay","start":237.015,"end":237.515,"confidence":0.93066406,"punctuated_word":"Okay?","sentiment":"neutral","sentiment_score":-0.1415012776851654},{"word":"yep","start":239.97499,"end":240.375,"confidence":0.7097168,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":-0.02407222054898739},{"word":"okay","start":240.375,"end":240.855,"confidence":0.7585449,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.019222591072320935},{"word":"okay","start":240.855,"end":241.355,"confidence":0.79663086,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.06043928489089012},{"word":"yep","start":247.09499,"end":247.495,"confidence":0.8232422,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.11558781564235689},{"word":"okay","start":247.495,"end":247.995,"confidence":0.9951172,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.14874888956546783},{"word":"alright","start":249.73894,"end":250.23894,"confidence":0.84106445,"punctuated_word":"Alright.","sentiment":"positive","sentiment_score":0.46225571632385254},{"word":"thank","start":250.37894,"end":250.61894,"confidence":0.9716797,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.7976043224334717},{"word":"you","start":250.61894,"end":251.01894,"confidence":0.9916992,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.6747080683708191},{"word":"alright","start":251.01894,"end":251.51894,"confidence":0.69177246,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.3222610652446747}],"paragraphs":{"transcript":"\nOkay. So alright. We need to understand why. How about not working? O four eight eight three three six six.\n\nIPs? No. IP. Nothing to do IP. I'm gonna get out of Yeah.\n\nOkay. Let me just manage this. Where's the unpaid rooms? Where was does he have a thing where I can check IP address? Yeah.\n\nWhere was that? Support? Here we go. IP allows us I'm gonna check my IP address. Let's see if you check.\n\nAnd let's see if it's banned or not. Not blocked. Okay. Well, I'm fine. I suggest you put in a ticket, and I'll just mention it to Dan that we've tested.\n\nCan you do that for me? Alright. So let me how do I log out the other thing? Alright. I'll just go and reassign to another ring hotel service on my end.\n\nYep. Nope. Nope. Yellow first. I'm not sure.\n\nIt doesn't, you know, alert me with things to add it or anything. I I don't think so. Yeah. A 100%. This is the first time I've seen it just not work, but can you describe all that, please?\n\nAnd put a ticket in the mail. Yeah. Then I'll just update. And so I've been trying to test with you, and this is the problem we've got. So Dan's feedback as well.\n\nBut in the meantime, I'll just go back to my own extension, and I'll just scan my one in a second. One second. Open. RingoTel, and I've got to log off. How do I log out?\n\nOkay. Let's log out and reopen. I don't know. I just gotta put my own extension back on my phone. Yeah.\n\nYeah. That's search time. It's the first time I've seen it. And I just wanna make yeah. Okay.\n\nJust put in the request as well on a separate ticket to bind SMS to those numbers on the on the app. So my one works right. It's ringing you. Okay. No.\n\nThat's from my cell phone instead of my my actual phone. Okay. Weird. Alright. Cool.\n\nYeah. Okay. Put it in the request. I I thought it'd be something that was so easy to fix on my end, but, obviously, I do not know the answer. Okay?\n\nYep. Okay. Okay. Yep. Okay.\n\nAlright. Thank you. Alright.","paragraphs":[{"sentences":[{"text":"Okay.","start":2.1599998,"end":2.48,"sentiment":"neutral","sentiment_score":-0.002033269964158535},{"text":"So alright.","start":2.48,"end":3.1999998,"sentiment":"neutral","sentiment_score":-0.043008847162127495},{"text":"We need to understand why.","start":3.1999998,"end":5.06,"sentiment":"neutral","sentiment_score":-0.21478254497051238},{"text":"How about not working?","start":5.7599998,"end":6.96,"sentiment":"neutral","sentiment_score":-0.32124030590057373},{"text":"O four eight eight three three six six.","start":6.96,"end":10.98,"sentiment":"neutral","sentiment_score":-0.040516630513593554}],"sentiment":"neutral","sentiment_score":-0.13855289784260094,"num_words":20,"start":2.1599998,"end":10.98},{"sentences":[{"text":"IPs?","start":26.945,"end":27.445,"sentiment":"neutral","sentiment_score":-0.03380420058965683},{"text":"No.","start":27.93,"end":28.09,"sentiment":"neutral","sentiment_score":-0.18219415843486783},{"text":"IP.","start":28.09,"end":28.59,"sentiment":"neutral","sentiment_score":-0.10770539194345474},{"text":"Nothing to do IP.","start":29.130001,"end":30.28,"sentiment":"neutral","sentiment_score":-0.17424389719963074},{"text":"I'm gonna get out of Yeah.","start":48.865,"end":62.53,"sentiment":"neutral","sentiment_score":-0.1651508423189322}],"sentiment":"neutral","sentiment_score":-0.15473726105231506,"num_words":13,"start":26.945,"end":62.53},{"sentences":[{"text":"Okay.","start":62.53,"end":63.03,"sentiment":"neutral","sentiment_score":-0.01166532002389431},{"text":"Let me just manage this.","start":64.37,"end":66.63,"sentiment":"neutral","sentiment_score":0.017778098955750464},{"text":"Where's the unpaid rooms?","start":66.69,"end":68.229996,"sentiment":"neutral","sentiment_score":0.0030854157521389425},{"text":"Where was does he have a thing where I can check IP address?","start":73.775,"end":77.475,"sentiment":"neutral","sentiment_score":0.001743756807767428},{"text":"Yeah.","start":82.895,"end":83.395,"sentiment":"neutral","sentiment_score":-0.006643570959568024}],"sentiment":"neutral","sentiment_score":0.004399671054367597,"num_words":24,"start":62.53,"end":83.395},{"sentences":[{"text":"Where was that?","start":83.84,"end":84.82,"sentiment":"neutral","sentiment_score":-0.015667990781366825},{"text":"Support?","start":84.88,"end":85.38,"sentiment":"neutral","sentiment_score":0.0014539845287799835},{"text":"Here we go.","start":85.759995,"end":86.479996,"sentiment":"neutral","sentiment_score":0.027214335277676582},{"text":"IP allows us I'm gonna check my IP address.","start":86.479996,"end":89.299995,"sentiment":"neutral","sentiment_score":0.060826599390970335},{"text":"Let's see if you check.","start":89.35999,"end":90.34,"sentiment":"neutral","sentiment_score":0.009071185067296029}],"sentiment":"neutral","sentiment_score":0.0299470637082344,"num_words":21,"start":83.84,"end":90.34},{"sentences":[{"text":"And let's see if it's banned or not.","start":91.28,"end":93.06,"sentiment":"neutral","sentiment_score":-0.037923346972092986},{"text":"Not blocked.","start":93.2,"end":93.939995,"sentiment":"neutral","sentiment_score":-0.05709691718220711},{"text":"Okay.","start":94.32,"end":94.82,"sentiment":"neutral","sentiment_score":0.06580334156751633},{"text":"Well, I'm fine.","start":95.03999,"end":96.579994,"sentiment":"neutral","sentiment_score":0.24312865734100342},{"text":"I suggest you put in a ticket, and I'll just mention it to Dan that we've tested.","start":99.595,"end":104.255005,"sentiment":"neutral","sentiment_score":0.19823559066828558}],"sentiment":"neutral","sentiment_score":0.12089076596162011,"num_words":31,"start":91.28,"end":104.255005},{"sentences":[{"text":"Can you do that for me?","start":104.395004,"end":106.015,"sentiment":"neutral","sentiment_score":0.09926007191340129},{"text":"Alright.","start":106.235,"end":106.635,"sentiment":"neutral","sentiment_score":0.05649073049426079},{"text":"So let me how do I log out the other thing?","start":106.635,"end":109.615005,"sentiment":"neutral","sentiment_score":0.02362160994247957},{"text":"Alright.","start":110.94,"end":111.26,"sentiment":"neutral","sentiment_score":0.03119101375341415},{"text":"I'll just go and reassign to another ring hotel service on my end.","start":111.26,"end":116.64,"sentiment":"neutral","sentiment_score":0.022941747680306435}],"sentiment":"neutral","sentiment_score":0.03879133140435442,"num_words":32,"start":104.395004,"end":116.64},{"sentences":[{"text":"Yep.","start":116.78,"end":117.28,"sentiment":"neutral","sentiment_score":0.00046425312757492065},{"text":"Nope.","start":118.54,"end":119.04,"sentiment":"neutral","sentiment_score":-0.16863101720809937},{"text":"Nope.","start":119.340004,"end":119.74,"sentiment":"neutral","sentiment_score":-0.11191686987876892},{"text":"Yellow first.","start":119.74,"end":120.56,"sentiment":"neutral","sentiment_score":-0.049083949998021126},{"text":"I'm not sure.","start":126.565,"end":127.285,"sentiment":"neutral","sentiment_score":-0.2448020875453949}],"sentiment":"neutral","sentiment_score":-0.13908222457394004,"num_words":8,"start":116.78,"end":127.285},{"sentences":[{"text":"It doesn't, you know, alert me with things to add it or anything.","start":127.285,"end":130.745,"sentiment":"negative","sentiment_score":-0.3645799274627979},{"text":"I I don't think so.","start":131.525,"end":132.745,"sentiment":"neutral","sentiment_score":-0.2745249569416046},{"text":"Yeah.","start":137.605,"end":138.005,"sentiment":"neutral","sentiment_score":-0.0785389244556427},{"text":"A 100%.","start":138.005,"end":138.9,"sentiment":"neutral","sentiment_score":-0.08829418383538723},{"text":"This is the first time I've seen it just not work, but can you describe all that, please?","start":139.45999,"end":145.0,"sentiment":"negative","sentiment_score":-0.41232314043574864}],"sentiment":"negative","sentiment_score":-0.3535668631203664,"num_words":39,"start":127.285,"end":145.0},{"sentences":[{"text":"And put a ticket in the mail.","start":148.18,"end":149.7,"sentiment":"neutral","sentiment_score":0.010400766373745032},{"text":"Yeah.","start":149.7,"end":149.93999,"sentiment":"neutral","sentiment_score":0.03076464682817459},{"text":"Then I'll just update.","start":149.93999,"end":150.73999,"sentiment":"neutral","sentiment_score":0.0234317765571177},{"text":"And so I've been trying to test with you, and this is the problem we've got.","start":150.73999,"end":153.745,"sentiment":"neutral","sentiment_score":-0.12049256276804954},{"text":"So Dan's feedback as well.","start":153.745,"end":155.28499,"sentiment":"neutral","sentiment_score":0.003017953038215637}],"sentiment":"neutral","sentiment_score":-0.05198467034620769,"num_words":33,"start":148.18,"end":155.28499},{"sentences":[{"text":"But in the meantime, I'll just go back to my own extension, and I'll just scan my one in a second.","start":155.42499,"end":164.70499,"sentiment":"neutral","sentiment_score":0.020194583882888157},{"text":"One second.","start":164.70499,"end":165.42499,"sentiment":"neutral","sentiment_score":0.0006552147679030895},{"text":"Open.","start":165.42499,"end":165.92499,"sentiment":"neutral","sentiment_score":0.0023137684911489487},{"text":"RingoTel, and I've got to log off.","start":166.96,"end":169.12001,"sentiment":"neutral","sentiment_score":-0.012628527890358652},{"text":"How do I log out?","start":169.12001,"end":170.0,"sentiment":"neutral","sentiment_score":-0.024101120233535767}],"sentiment":"neutral","sentiment_score":0.006077921199094918,"num_words":36,"start":155.42499,"end":170.0},{"sentences":[{"text":"Okay.","start":170.0,"end":170.32,"sentiment":"neutral","sentiment_score":0.0011679921299219131},{"text":"Let's log out and reopen.","start":170.32,"end":172.82,"sentiment":"neutral","sentiment_score":-0.0057212493382394316},{"text":"I don't know.","start":174.72,"end":174.96,"sentiment":"neutral","sentiment_score":-0.06794122233986855},{"text":"I just gotta put my own extension back on my phone.","start":174.96,"end":177.54001,"sentiment":"neutral","sentiment_score":-0.05164325474338098},{"text":"Yeah.","start":180.075,"end":180.575,"sentiment":"neutral","sentiment_score":-0.001710314303636551}],"sentiment":"neutral","sentiment_score":-0.038145144669605155,"num_words":21,"start":170.0,"end":180.575},{"sentences":[{"text":"Yeah.","start":187.995,"end":188.39499,"sentiment":"neutral","sentiment_score":0.003694860264658928},{"text":"That's search time.","start":188.39499,"end":189.455,"sentiment":"neutral","sentiment_score":-0.0020152131716410318},{"text":"It's the first time I've seen it.","start":189.595,"end":191.69499,"sentiment":"neutral","sentiment_score":-0.018306628401790346},{"text":"And I just wanna make yeah.","start":191.995,"end":196.42,"sentiment":"neutral","sentiment_score":-0.009672147842744986},{"text":"Okay.","start":196.42,"end":196.92,"sentiment":"neutral","sentiment_score":0.011381438001990318}],"sentiment":"neutral","sentiment_score":-0.009841590395404233,"num_words":18,"start":187.995,"end":196.92},{"sentences":[{"text":"Just put in the request as well on a separate ticket to bind SMS to those numbers on the on the app.","start":202.73999,"end":211.93501,"sentiment":"neutral","sentiment_score":0.013036435639316385},{"text":"So my one works right.","start":214.15501,"end":215.43501,"sentiment":"neutral","sentiment_score":0.13025717735290526},{"text":"It's ringing you.","start":215.43501,"end":216.41501,"sentiment":"neutral","sentiment_score":0.07612745463848114},{"text":"Okay.","start":219.91,"end":220.07,"sentiment":"neutral","sentiment_score":0.0027173999696969986},{"text":"No.","start":220.07,"end":220.15,"sentiment":"neutral","sentiment_score":-0.10133708268404008}],"sentiment":"neutral","sentiment_score":0.03337031725095585,"num_words":32,"start":202.73999,"end":220.15},{"sentences":[{"text":"That's from my cell phone instead of my my actual phone.","start":220.15,"end":223.05,"sentiment":"neutral","sentiment_score":-0.10013615814122287},{"text":"Okay.","start":223.59,"end":223.99,"sentiment":"neutral","sentiment_score":-0.0007359366863965988},{"text":"Weird.","start":223.99,"end":224.47,"sentiment":"neutral","sentiment_score":0.010701566003262997},{"text":"Alright.","start":224.47,"end":224.87,"sentiment":"neutral","sentiment_score":0.028017163276672363},{"text":"Cool.","start":224.87,"end":225.37,"sentiment":"neutral","sentiment_score":0.004054635763168335}],"sentiment":"neutral","sentiment_score":-0.0706306874131163,"num_words":15,"start":220.15,"end":225.37},{"sentences":[{"text":"Yeah.","start":227.03,"end":227.53,"sentiment":"neutral","sentiment_score":0.00544319860637188},{"text":"Okay.","start":229.27,"end":229.77,"sentiment":"neutral","sentiment_score":0.021737590432167053},{"text":"Put it in the request.","start":230.07,"end":231.19,"sentiment":"neutral","sentiment_score":0.013066473230719567},{"text":"I I thought it'd be something that was so easy to fix on my end, but, obviously, I do not know the answer.","start":231.19,"end":237.015,"sentiment":"neutral","sentiment_score":-0.18425136189097943},{"text":"Okay?","start":237.015,"end":237.515,"sentiment":"neutral","sentiment_score":-0.1415012776851654}],"sentiment":"neutral","sentiment_score":-0.13828288535437278,"num_words":31,"start":227.03,"end":237.515},{"sentences":[{"text":"Yep.","start":239.97499,"end":240.375,"sentiment":"neutral","sentiment_score":-0.02407222054898739},{"text":"Okay.","start":240.375,"end":240.855,"sentiment":"neutral","sentiment_score":0.019222591072320935},{"text":"Okay.","start":240.855,"end":241.355,"sentiment":"neutral","sentiment_score":0.06043928489089012},{"text":"Yep.","start":247.09499,"end":247.495,"sentiment":"neutral","sentiment_score":0.11558781564235689},{"text":"Okay.","start":247.495,"end":247.995,"sentiment":"neutral","sentiment_score":0.14874888956546783}],"sentiment":"neutral","sentiment_score":0.06398527212440967,"num_words":5,"start":239.97499,"end":247.995},{"sentences":[{"text":"Alright.","start":249.73894,"end":250.23894,"sentiment":"positive","sentiment_score":0.46225571632385254},{"text":"Thank you.","start":250.37894,"end":251.01894,"sentiment":"positive","sentiment_score":0.7361561954021454},{"text":"Alright.","start":251.01894,"end":251.51894,"sentiment":"neutral","sentiment_score":0.3222610652446747}],"sentiment":"positive","sentiment_score":0.5642072930932045,"num_words":4,"start":249.73894,"end":251.51894}]}}]},{"alternatives":[{"transcript":"Yo. And even from the desktop app, it works, but it works intermittently. No. No. Because see, even if you're calling from the desktop, it does work. It'll ring. Then you make another call, won't ring, try again, won't ring, try again, ring. Hey, Sean. It's I think it's just a glitch some some glitch in the system, man. That's all. IP addresses, and then if it's blocked or anything. Yep. Okay. I have to. Hey. Has anybody else complained or just me? I'm the first. Has anybody done any new service recently last week? Okay. Okay. Well, if anyone did and had the same problem, I'm pretty sure they would have come to you. Yeah. What I'll do is I'll put a ticket through in in the hub. I'll I'll let that. That's that's what I was doing for the last one hour. Logging out of mine, trying theirs. Yeah. Well, I'll let I'll let the customer know not to do anything. We're getting it checked because we also wanted SMS. I'm not I'm not touching it until this is fixed. Buying SMS. I would I I I could do that. Yeah. Yeah. You'll work fine. Mhmm. No. No. Even even mine was the demo that I'm using, that was as well. No. No. No. It's beyond last night. So alright. I'll put it through. You go have a good afternoon, evening, whatever's left, and we'll see how it goes. Alright, mate. Alright. Thanks, man. Sure. Bye.","confidence":0.98291016,"words":[{"word":"yo","start":1.4399999,"end":1.9399999,"confidence":0.77441406,"punctuated_word":"Yo.","sentiment":"neutral","sentiment_score":0.009275287389755247},{"word":"and","start":10.639999,"end":11.04,"confidence":0.8881836,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.03767544776201248},{"word":"even","start":11.04,"end":11.54,"confidence":0.9980469,"punctuated_word":"even","sentiment":"neutral","sentiment_score":-0.06815163791179657},{"word":"from","start":11.599999,"end":11.92,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":-0.07970771193504333},{"word":"the","start":11.92,"end":12.16,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.07653024792671204},{"word":"desktop","start":12.16,"end":12.66,"confidence":0.9970703,"punctuated_word":"desktop","sentiment":"neutral","sentiment_score":-0.09028415381908415},{"word":"app","start":12.96,"end":13.36,"confidence":0.9819336,"punctuated_word":"app,","sentiment":"neutral","sentiment_score":-0.07567911595106125},{"word":"it","start":13.36,"end":13.599999,"confidence":0.99121094,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.05450990796089173},{"word":"works","start":13.599999,"end":14.099999,"confidence":0.8913574,"punctuated_word":"works,","sentiment":"neutral","sentiment_score":-0.04115711897611618},{"word":"but","start":15.415,"end":15.655,"confidence":0.99902344,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.07741832733154297},{"word":"it","start":15.655,"end":15.735,"confidence":0.99902344,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.11678879708051682},{"word":"works","start":15.735,"end":16.235,"confidence":0.9873047,"punctuated_word":"works","sentiment":"neutral","sentiment_score":-0.11658502370119096},{"word":"intermittently","start":16.375,"end":16.875,"confidence":0.9980469,"punctuated_word":"intermittently.","sentiment":"neutral","sentiment_score":-0.1234278529882431},{"word":"no","start":30.890001,"end":31.130001,"confidence":0.99072266,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.17483291029930115},{"word":"no","start":31.130001,"end":31.630001,"confidence":0.99609375,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.16848540306091309},{"word":"because","start":34.25,"end":34.61,"confidence":0.55810547,"punctuated_word":"Because","sentiment":"neutral","sentiment_score":-0.07605141401290894},{"word":"see","start":34.97,"end":35.29,"confidence":0.7885742,"punctuated_word":"see,","sentiment":"neutral","sentiment_score":-0.057665642350912094},{"word":"even","start":35.29,"end":35.53,"confidence":1.0,"punctuated_word":"even","sentiment":"neutral","sentiment_score":-0.06252843141555786},{"word":"if","start":35.53,"end":35.77,"confidence":1.0,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.0003998316824436188},{"word":"you're","start":35.77,"end":35.85,"confidence":0.99072266,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":-0.02695140056312084},{"word":"calling","start":35.85,"end":36.09,"confidence":0.99902344,"punctuated_word":"calling","sentiment":"neutral","sentiment_score":-0.04331589490175247},{"word":"from","start":36.09,"end":36.25,"confidence":0.8588867,"punctuated_word":"from","sentiment":"neutral","sentiment_score":-0.03307129442691803},{"word":"the","start":36.25,"end":36.33,"confidence":0.9921875,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.03897035866975784},{"word":"desktop","start":36.33,"end":36.83,"confidence":0.99316406,"punctuated_word":"desktop,","sentiment":"neutral","sentiment_score":-0.020246557891368862},{"word":"it","start":36.97,"end":37.13,"confidence":0.99902344,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.061336345970630646},{"word":"does","start":37.13,"end":37.45,"confidence":1.0,"punctuated_word":"does","sentiment":"neutral","sentiment_score":0.15025384724140167},{"word":"work","start":37.45,"end":37.95,"confidence":0.9519043,"punctuated_word":"work.","sentiment":"neutral","sentiment_score":0.014459259808063509},{"word":"it'll","start":38.81,"end":39.21,"confidence":0.96313477,"punctuated_word":"It'll","sentiment":"neutral","sentiment_score":-0.03490270674228668},{"word":"ring","start":39.21,"end":39.71,"confidence":0.7939453,"punctuated_word":"ring.","sentiment":"neutral","sentiment_score":-0.05018305778503418},{"word":"then","start":40.565,"end":40.805,"confidence":0.9970703,"punctuated_word":"Then","sentiment":"neutral","sentiment_score":-0.10604140162467957},{"word":"you","start":40.805,"end":40.965,"confidence":0.9892578,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.08345945179462433},{"word":"make","start":40.965,"end":41.285,"confidence":0.9980469,"punctuated_word":"make","sentiment":"neutral","sentiment_score":-0.11663058400154114},{"word":"another","start":41.285,"end":41.684998,"confidence":1.0,"punctuated_word":"another","sentiment":"neutral","sentiment_score":-0.15139621496200562},{"word":"call","start":41.684998,"end":42.184998,"confidence":0.7519531,"punctuated_word":"call,","sentiment":"neutral","sentiment_score":-0.13483689725399017},{"word":"won't","start":42.245,"end":42.565,"confidence":0.9633789,"punctuated_word":"won't","sentiment":"neutral","sentiment_score":-0.17179517447948456},{"word":"ring","start":42.565,"end":42.965,"confidence":0.8017578,"punctuated_word":"ring,","sentiment":"neutral","sentiment_score":-0.17737261950969696},{"word":"try","start":42.965,"end":43.364998,"confidence":0.99902344,"punctuated_word":"try","sentiment":"neutral","sentiment_score":-0.22568316757678983},{"word":"again","start":43.364998,"end":43.765,"confidence":0.9692383,"punctuated_word":"again,","sentiment":"neutral","sentiment_score":-0.1919459104537964},{"word":"won't","start":43.765,"end":44.085,"confidence":0.9980469,"punctuated_word":"won't","sentiment":"neutral","sentiment_score":-0.22042731940746307},{"word":"ring","start":44.085,"end":44.325,"confidence":0.9904785,"punctuated_word":"ring,","sentiment":"neutral","sentiment_score":-0.16937255859375},{"word":"try","start":44.325,"end":44.645,"confidence":1.0,"punctuated_word":"try","sentiment":"neutral","sentiment_score":-0.174101322889328},{"word":"again","start":44.645,"end":44.965,"confidence":0.9658203,"punctuated_word":"again,","sentiment":"neutral","sentiment_score":-0.20379109680652616},{"word":"ring","start":44.965,"end":45.465,"confidence":0.9995117,"punctuated_word":"ring.","sentiment":"neutral","sentiment_score":-0.17417991161346436},{"word":"hey","start":53.34,"end":53.66,"confidence":0.9265137,"punctuated_word":"Hey,","sentiment":"neutral","sentiment_score":-0.167068749666214},{"word":"sean","start":53.66,"end":53.98,"confidence":0.88427734,"punctuated_word":"Sean.","sentiment":"neutral","sentiment_score":-0.18037086725234985},{"word":"it's","start":53.98,"end":54.3,"confidence":0.9951172,"punctuated_word":"It's","sentiment":"negative","sentiment_score":-0.394081175327301},{"word":"i","start":54.62,"end":54.86,"confidence":0.96240234,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.4373733401298523},{"word":"think","start":54.86,"end":55.02,"confidence":0.9951172,"punctuated_word":"think","sentiment":"negative","sentiment_score":-0.47467657923698425},{"word":"it's","start":55.02,"end":55.18,"confidence":0.98657227,"punctuated_word":"it's","sentiment":"negative","sentiment_score":-0.46790558099746704},{"word":"just","start":55.18,"end":55.42,"confidence":0.99902344,"punctuated_word":"just","sentiment":"negative","sentiment_score":-0.3748070895671845},{"word":"a","start":55.42,"end":55.579998,"confidence":0.984375,"punctuated_word":"a","sentiment":"negative","sentiment_score":-0.43824031949043274},{"word":"glitch","start":55.579998,"end":55.98,"confidence":1.0,"punctuated_word":"glitch","sentiment":"negative","sentiment_score":-0.45697563886642456},{"word":"some","start":56.059998,"end":56.3,"confidence":0.9980469,"punctuated_word":"some","sentiment":"negative","sentiment_score":-0.4458915591239929},{"word":"some","start":56.3,"end":56.54,"confidence":0.9970703,"punctuated_word":"some","sentiment":"negative","sentiment_score":-0.4580555558204651},{"word":"glitch","start":56.54,"end":56.86,"confidence":0.99902344,"punctuated_word":"glitch","sentiment":"negative","sentiment_score":-0.4089411497116089},{"word":"in","start":56.86,"end":56.94,"confidence":0.97802734,"punctuated_word":"in","sentiment":"negative","sentiment_score":-0.545501172542572},{"word":"the","start":56.94,"end":57.1,"confidence":0.99902344,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.4914436340332031},{"word":"system","start":57.1,"end":57.5,"confidence":0.9980469,"punctuated_word":"system,","sentiment":"negative","sentiment_score":-0.3879730999469757},{"word":"man","start":57.5,"end":57.739998,"confidence":0.83325195,"punctuated_word":"man.","sentiment":"negative","sentiment_score":-0.3855448067188263},{"word":"that's","start":57.739998,"end":57.98,"confidence":0.9995117,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":-0.2728514075279236},{"word":"all","start":57.98,"end":58.48,"confidence":0.9951172,"punctuated_word":"all.","sentiment":"neutral","sentiment_score":-0.18865123391151428},{"word":"ip","start":80.020004,"end":80.26,"confidence":0.97314453,"punctuated_word":"IP","sentiment":"neutral","sentiment_score":-0.009497135877609251},{"word":"addresses","start":80.26,"end":80.76,"confidence":0.6385498,"punctuated_word":"addresses,","sentiment":"neutral","sentiment_score":-0.019382230937480927},{"word":"and","start":80.98,"end":81.22,"confidence":0.34472656,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.021672282367944717},{"word":"then","start":81.22,"end":81.380005,"confidence":0.93847656,"punctuated_word":"then","sentiment":"neutral","sentiment_score":-0.019257288426160812},{"word":"if","start":81.380005,"end":81.54,"confidence":0.9770508,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.03255367651581764},{"word":"it's","start":81.54,"end":81.86,"confidence":0.99853516,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.04280509799718857},{"word":"blocked","start":81.86,"end":82.26,"confidence":0.9921875,"punctuated_word":"blocked","sentiment":"neutral","sentiment_score":-0.050236016511917114},{"word":"or","start":82.26,"end":82.340004,"confidence":0.97314453,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.05391653999686241},{"word":"anything","start":82.340004,"end":82.840004,"confidence":0.9133301,"punctuated_word":"anything.","sentiment":"neutral","sentiment_score":-0.04296090453863144},{"word":"yep","start":86.740005,"end":87.240005,"confidence":0.8249512,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.08445507287979126},{"word":"okay","start":89.54,"end":90.04,"confidence":0.93408203,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.008718486875295639},{"word":"i","start":105.265,"end":105.425,"confidence":0.68896484,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.11701500415802002},{"word":"have","start":105.425,"end":105.665,"confidence":0.95166016,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.08461538702249527},{"word":"to","start":105.665,"end":106.165,"confidence":0.9187012,"punctuated_word":"to.","sentiment":"neutral","sentiment_score":0.017813190817832947},{"word":"hey","start":116.03,"end":116.35,"confidence":0.69592285,"punctuated_word":"Hey.","sentiment":"neutral","sentiment_score":0.017395514994859695},{"word":"has","start":116.35,"end":116.67,"confidence":0.97265625,"punctuated_word":"Has","sentiment":"neutral","sentiment_score":0.004701809957623482},{"word":"anybody","start":116.67,"end":117.17,"confidence":0.99316406,"punctuated_word":"anybody","sentiment":"neutral","sentiment_score":0.008986242115497589},{"word":"else","start":117.229996,"end":117.549995,"confidence":0.9951172,"punctuated_word":"else","sentiment":"neutral","sentiment_score":-0.03631819412112236},{"word":"complained","start":117.549995,"end":118.03,"confidence":0.9873047,"punctuated_word":"complained","sentiment":"neutral","sentiment_score":-0.053228676319122314},{"word":"or","start":118.03,"end":118.189995,"confidence":0.8364258,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.04917270690202713},{"word":"just","start":118.189995,"end":118.42999,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.058445051312446594},{"word":"me","start":118.42999,"end":118.92999,"confidence":0.99609375,"punctuated_word":"me?","sentiment":"neutral","sentiment_score":-0.044468291103839874},{"word":"i'm","start":121.475006,"end":121.635,"confidence":0.795166,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.01904160901904106},{"word":"the","start":121.635,"end":121.875,"confidence":0.95947266,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.05124116688966751},{"word":"first","start":121.875,"end":122.375,"confidence":0.82592773,"punctuated_word":"first.","sentiment":"neutral","sentiment_score":-0.03470007702708244},{"word":"has","start":122.675,"end":122.835,"confidence":0.9370117,"punctuated_word":"Has","sentiment":"neutral","sentiment_score":-0.027959875762462616},{"word":"anybody","start":122.835,"end":123.335,"confidence":0.9277344,"punctuated_word":"anybody","sentiment":"neutral","sentiment_score":-0.010701581835746763},{"word":"done","start":123.555,"end":123.875,"confidence":0.9970703,"punctuated_word":"done","sentiment":"neutral","sentiment_score":-0.011933520436286926},{"word":"any","start":123.875,"end":124.195,"confidence":0.99902344,"punctuated_word":"any","sentiment":"neutral","sentiment_score":-0.014024101197719574},{"word":"new","start":124.195,"end":124.435005,"confidence":0.9941406,"punctuated_word":"new","sentiment":"neutral","sentiment_score":-0.022793196141719815},{"word":"service","start":124.435005,"end":124.915,"confidence":0.99609375,"punctuated_word":"service","sentiment":"neutral","sentiment_score":-0.0522790364921093},{"word":"recently","start":124.915,"end":125.395004,"confidence":0.9980469,"punctuated_word":"recently","sentiment":"neutral","sentiment_score":-0.03007582575082779},{"word":"last","start":125.395004,"end":125.715004,"confidence":0.6435547,"punctuated_word":"last","sentiment":"neutral","sentiment_score":-0.04898103326559067},{"word":"week","start":125.715004,"end":126.215004,"confidence":0.99902344,"punctuated_word":"week?","sentiment":"neutral","sentiment_score":-0.08852667361497879},{"word":"okay","start":130.595,"end":131.095,"confidence":0.9321289,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.1935897171497345},{"word":"okay","start":132.27501,"end":132.77501,"confidence":0.7327881,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.08777885138988495},{"word":"well","start":133.78,"end":134.01999,"confidence":0.5855713,"punctuated_word":"Well,","sentiment":"neutral","sentiment_score":-0.08777680993080139},{"word":"if","start":134.01999,"end":134.09999,"confidence":0.9116211,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.1139226257801056},{"word":"anyone","start":134.09999,"end":134.59999,"confidence":0.6870117,"punctuated_word":"anyone","sentiment":"neutral","sentiment_score":-0.07654301822185516},{"word":"did","start":134.65999,"end":134.9,"confidence":0.7080078,"punctuated_word":"did","sentiment":"neutral","sentiment_score":-0.09569057822227478},{"word":"and","start":134.9,"end":135.06,"confidence":0.9604492,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.09964630007743835},{"word":"had","start":135.06,"end":135.22,"confidence":0.8730469,"punctuated_word":"had","sentiment":"neutral","sentiment_score":-0.11749162524938583},{"word":"the","start":135.22,"end":135.29999,"confidence":0.9902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.1904945969581604},{"word":"same","start":135.29999,"end":135.54,"confidence":1.0,"punctuated_word":"same","sentiment":"neutral","sentiment_score":-0.18913517892360687},{"word":"problem","start":135.54,"end":135.86,"confidence":0.9782715,"punctuated_word":"problem,","sentiment":"neutral","sentiment_score":-0.2037631720304489},{"word":"i'm","start":135.86,"end":135.94,"confidence":0.88720703,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.19809208810329437},{"word":"pretty","start":135.94,"end":136.18,"confidence":0.99902344,"punctuated_word":"pretty","sentiment":"neutral","sentiment_score":-0.19355052709579468},{"word":"sure","start":136.18,"end":136.34,"confidence":1.0,"punctuated_word":"sure","sentiment":"neutral","sentiment_score":-0.25518661737442017},{"word":"they","start":136.34,"end":136.5,"confidence":0.9526367,"punctuated_word":"they","sentiment":"neutral","sentiment_score":-0.2665548324584961},{"word":"would","start":136.5,"end":136.73999,"confidence":0.96533203,"punctuated_word":"would","sentiment":"neutral","sentiment_score":-0.2685559391975403},{"word":"have","start":136.73999,"end":136.81999,"confidence":0.7421875,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.16593924164772034},{"word":"come","start":136.81999,"end":136.98,"confidence":0.9760742,"punctuated_word":"come","sentiment":"neutral","sentiment_score":-0.18494299054145813},{"word":"to","start":136.98,"end":137.14,"confidence":0.9921875,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.16024720668792725},{"word":"you","start":137.14,"end":137.64,"confidence":0.99609375,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":-0.1853610873222351},{"word":"yeah","start":145.955,"end":146.19499,"confidence":0.8234863,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.11715978384017944},{"word":"what","start":146.19499,"end":146.435,"confidence":0.9941406,"punctuated_word":"What","sentiment":"neutral","sentiment_score":0.011643392965197563},{"word":"i'll","start":146.435,"end":146.595,"confidence":0.9975586,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.014108067378401756},{"word":"do","start":146.595,"end":146.83499,"confidence":0.99902344,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.014998279511928558},{"word":"is","start":146.83499,"end":147.075,"confidence":0.9980469,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.016565021127462387},{"word":"i'll","start":147.075,"end":147.235,"confidence":0.96875,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.019913949072360992},{"word":"put","start":147.235,"end":147.39499,"confidence":0.98828125,"punctuated_word":"put","sentiment":"neutral","sentiment_score":0.018998462706804276},{"word":"a","start":147.39499,"end":147.47499,"confidence":0.92822266,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.02313341200351715},{"word":"ticket","start":147.47499,"end":147.875,"confidence":0.99316406,"punctuated_word":"ticket","sentiment":"neutral","sentiment_score":0.012262646108865738},{"word":"through","start":147.875,"end":148.275,"confidence":0.9921875,"punctuated_word":"through","sentiment":"neutral","sentiment_score":0.014659756794571877},{"word":"in","start":148.275,"end":148.775,"confidence":0.9873047,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.006116682663559914},{"word":"in","start":148.915,"end":149.075,"confidence":0.67871094,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.006446843966841698},{"word":"the","start":149.075,"end":149.31499,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.01750500500202179},{"word":"hub","start":149.31499,"end":149.81499,"confidence":0.95288086,"punctuated_word":"hub.","sentiment":"neutral","sentiment_score":0.01521988958120346},{"word":"i'll","start":155.39499,"end":155.875,"confidence":0.8120117,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.022993534803390503},{"word":"i'll","start":155.875,"end":156.03499,"confidence":0.97753906,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.015459788963198662},{"word":"let","start":156.03499,"end":156.275,"confidence":0.96972656,"punctuated_word":"let","sentiment":"neutral","sentiment_score":0.028061747550964355},{"word":"that","start":156.275,"end":156.775,"confidence":0.81396484,"punctuated_word":"that.","sentiment":"neutral","sentiment_score":0.03292827308177948},{"word":"that's","start":180.105,"end":180.50499,"confidence":0.9807129,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":-0.0018490528455004096},{"word":"that's","start":180.50499,"end":180.825,"confidence":0.98950195,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":-0.009795415215194224},{"word":"what","start":180.825,"end":180.98499,"confidence":0.9980469,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.049433670938014984},{"word":"i","start":180.98499,"end":181.06499,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.029868708923459053},{"word":"was","start":181.06499,"end":181.305,"confidence":1.0,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.047518108040094376},{"word":"doing","start":181.305,"end":181.625,"confidence":1.0,"punctuated_word":"doing","sentiment":"neutral","sentiment_score":-0.05495651438832283},{"word":"for","start":181.625,"end":181.78499,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.04776845872402191},{"word":"the","start":181.78499,"end":181.94499,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.03379136323928833},{"word":"last","start":181.94499,"end":182.44499,"confidence":1.0,"punctuated_word":"last","sentiment":"neutral","sentiment_score":-0.026220640167593956},{"word":"one","start":182.745,"end":183.06499,"confidence":0.9863281,"punctuated_word":"one","sentiment":"neutral","sentiment_score":-0.06383717060089111},{"word":"hour","start":183.06499,"end":183.56499,"confidence":0.82128906,"punctuated_word":"hour.","sentiment":"neutral","sentiment_score":-0.03759597986936569},{"word":"logging","start":183.70499,"end":184.185,"confidence":0.99609375,"punctuated_word":"Logging","sentiment":"neutral","sentiment_score":-0.039756327867507935},{"word":"out","start":184.185,"end":184.34499,"confidence":0.9980469,"punctuated_word":"out","sentiment":"neutral","sentiment_score":-0.0353902131319046},{"word":"of","start":184.34499,"end":184.58499,"confidence":0.9970703,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.05737844854593277},{"word":"mine","start":184.58499,"end":185.08499,"confidence":0.86694336,"punctuated_word":"mine,","sentiment":"neutral","sentiment_score":-0.04252420365810394},{"word":"trying","start":185.14499,"end":185.625,"confidence":0.9970703,"punctuated_word":"trying","sentiment":"neutral","sentiment_score":-0.045643799006938934},{"word":"theirs","start":185.625,"end":186.125,"confidence":0.74121094,"punctuated_word":"theirs.","sentiment":"neutral","sentiment_score":-0.03239796310663223},{"word":"yeah","start":190.82,"end":191.32,"confidence":0.7480469,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.0017222128808498385},{"word":"well","start":192.18,"end":192.5,"confidence":0.9304199,"punctuated_word":"Well,","sentiment":"neutral","sentiment_score":-0.03153849020600319},{"word":"i'll","start":192.5,"end":192.66,"confidence":0.99560547,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.018887920305132862},{"word":"let","start":192.66,"end":192.9,"confidence":0.99121094,"punctuated_word":"let","sentiment":"neutral","sentiment_score":-0.013376906514167786},{"word":"i'll","start":192.9,"end":193.14,"confidence":0.99316406,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.01154814288020134},{"word":"let","start":193.14,"end":193.3,"confidence":0.99902344,"punctuated_word":"let","sentiment":"neutral","sentiment_score":-0.03767542168498039},{"word":"the","start":193.3,"end":193.38,"confidence":0.9604492,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.03570524603128433},{"word":"customer","start":193.38,"end":193.86,"confidence":0.9980469,"punctuated_word":"customer","sentiment":"neutral","sentiment_score":-0.026579678058624268},{"word":"know","start":193.86,"end":194.02,"confidence":0.99609375,"punctuated_word":"know","sentiment":"neutral","sentiment_score":-0.07132703065872192},{"word":"not","start":194.02,"end":194.18,"confidence":0.99316406,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.0929356813430786},{"word":"to","start":194.18,"end":194.26,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.10517054051160812},{"word":"do","start":194.26,"end":194.42,"confidence":0.99902344,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.16473573446273804},{"word":"anything","start":194.42,"end":194.82,"confidence":0.9719238,"punctuated_word":"anything.","sentiment":"neutral","sentiment_score":-0.12733957171440125},{"word":"we're","start":194.82,"end":195.06,"confidence":0.7832031,"punctuated_word":"We're","sentiment":"neutral","sentiment_score":-0.039816804230213165},{"word":"getting","start":195.06,"end":195.3,"confidence":1.0,"punctuated_word":"getting","sentiment":"neutral","sentiment_score":-0.01638065278530121},{"word":"it","start":195.3,"end":195.38,"confidence":0.93603516,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.037258293479681015},{"word":"checked","start":195.38,"end":195.88,"confidence":0.99902344,"punctuated_word":"checked","sentiment":"neutral","sentiment_score":-0.005233891308307648},{"word":"because","start":197.86,"end":198.18,"confidence":0.46679688,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.013657700270414352},{"word":"we","start":198.18,"end":198.42,"confidence":0.64453125,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.01378602534532547},{"word":"also","start":198.42,"end":198.66,"confidence":1.0,"punctuated_word":"also","sentiment":"neutral","sentiment_score":-0.014210931956768036},{"word":"wanted","start":198.66,"end":199.14,"confidence":0.99316406,"punctuated_word":"wanted","sentiment":"neutral","sentiment_score":-0.019410215318202972},{"word":"sms","start":199.14,"end":199.64,"confidence":0.8544922,"punctuated_word":"SMS.","sentiment":"neutral","sentiment_score":-0.023498669266700745},{"word":"i'm","start":199.7,"end":199.86,"confidence":0.81933594,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.06161433085799217},{"word":"not","start":199.86,"end":200.1,"confidence":0.99902344,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.06657126545906067},{"word":"i'm","start":200.1,"end":200.26,"confidence":0.9970703,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.08497849106788635},{"word":"not","start":200.26,"end":200.5,"confidence":1.0,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.1041845679283142},{"word":"touching","start":200.5,"end":200.9,"confidence":0.8828125,"punctuated_word":"touching","sentiment":"neutral","sentiment_score":-0.11536054313182832},{"word":"it","start":200.9,"end":201.06,"confidence":0.96435547,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.13186877965927124},{"word":"until","start":201.06,"end":201.3,"confidence":0.9902344,"punctuated_word":"until","sentiment":"neutral","sentiment_score":-0.122334286570549},{"word":"this","start":201.3,"end":201.54,"confidence":0.99609375,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.15499381721019745},{"word":"is","start":201.54,"end":201.7,"confidence":0.94189453,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.0898718535900116},{"word":"fixed","start":201.7,"end":202.2,"confidence":0.99853516,"punctuated_word":"fixed.","sentiment":"neutral","sentiment_score":-0.058946628123521805},{"word":"buying","start":209.065,"end":209.38501,"confidence":0.9707031,"punctuated_word":"Buying","sentiment":"neutral","sentiment_score":0.004475494846701622},{"word":"sms","start":209.38501,"end":209.88501,"confidence":0.89990234,"punctuated_word":"SMS.","sentiment":"neutral","sentiment_score":0.0068733301013708115},{"word":"i","start":210.425,"end":210.585,"confidence":0.78515625,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.012396745383739471},{"word":"would","start":210.585,"end":210.825,"confidence":0.37426758,"punctuated_word":"would","sentiment":"neutral","sentiment_score":0.01575428992509842},{"word":"i","start":210.905,"end":211.405,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.026712706312537193},{"word":"i","start":212.345,"end":212.465,"confidence":0.96240234,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.06860294938087463},{"word":"i","start":212.465,"end":212.585,"confidence":0.8828125,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.08380107581615448},{"word":"could","start":212.585,"end":212.74501,"confidence":0.80566406,"punctuated_word":"could","sentiment":"neutral","sentiment_score":0.1066976934671402},{"word":"do","start":212.74501,"end":212.985,"confidence":1.0,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.08255165070295334},{"word":"that","start":212.985,"end":213.485,"confidence":1.0,"punctuated_word":"that.","sentiment":"neutral","sentiment_score":0.0755770206451416},{"word":"yeah","start":216.74501,"end":216.985,"confidence":0.93481445,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.08455560356378555},{"word":"yeah","start":216.985,"end":217.30501,"confidence":0.9951172,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.1132807731628418},{"word":"you'll","start":217.30501,"end":217.545,"confidence":0.5529785,"punctuated_word":"You'll","sentiment":"neutral","sentiment_score":0.14997221529483795},{"word":"work","start":217.545,"end":217.785,"confidence":0.9863281,"punctuated_word":"work","sentiment":"neutral","sentiment_score":0.1470716893672943},{"word":"fine","start":217.785,"end":218.285,"confidence":0.9995117,"punctuated_word":"fine.","sentiment":"neutral","sentiment_score":0.12713739275932312},{"word":"mhmm","start":224.51,"end":224.59,"confidence":0.8498535,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.0018285298720002177},{"word":"no","start":224.59,"end":224.83,"confidence":0.59924316,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.09458673745393752},{"word":"no","start":224.83,"end":225.23,"confidence":0.86694336,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.10615354776382446},{"word":"even","start":225.23,"end":225.63,"confidence":0.7529297,"punctuated_word":"Even","sentiment":"neutral","sentiment_score":-0.047190818935632706},{"word":"even","start":225.63,"end":225.79,"confidence":0.9448242,"punctuated_word":"even","sentiment":"neutral","sentiment_score":-0.039881229400634766},{"word":"mine","start":225.79,"end":226.03,"confidence":0.62646484,"punctuated_word":"mine","sentiment":"neutral","sentiment_score":-0.0038168616592884064},{"word":"was","start":226.03,"end":226.53,"confidence":0.4025879,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.004844475537538528},{"word":"the","start":226.67,"end":226.83,"confidence":0.6567383,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.00649154931306839},{"word":"demo","start":226.83,"end":227.23,"confidence":0.5175781,"punctuated_word":"demo","sentiment":"neutral","sentiment_score":-0.005653873085975647},{"word":"that","start":227.23,"end":227.55,"confidence":0.7519531,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.005383934825658798},{"word":"i'm","start":227.55,"end":227.79,"confidence":0.97753906,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.01066745724529028},{"word":"using","start":227.79,"end":228.11,"confidence":0.8171387,"punctuated_word":"using,","sentiment":"neutral","sentiment_score":0.010243399068713188},{"word":"that","start":228.11,"end":228.34999,"confidence":0.9873047,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.006210006773471832},{"word":"was","start":228.34999,"end":228.59,"confidence":0.9165039,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.03579318895936012},{"word":"as","start":228.59,"end":228.83,"confidence":0.89453125,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.004632052034139633},{"word":"well","start":228.83,"end":229.33,"confidence":0.98657227,"punctuated_word":"well.","sentiment":"neutral","sentiment_score":0.004667084664106369},{"word":"no","start":237.525,"end":237.845,"confidence":0.98095703,"punctuated_word":"No.","sentiment":"negative","sentiment_score":-0.3643440008163452},{"word":"no","start":237.845,"end":238.00499,"confidence":0.99853516,"punctuated_word":"No.","sentiment":"negative","sentiment_score":-0.34954291582107544},{"word":"no","start":238.00499,"end":238.165,"confidence":0.99853516,"punctuated_word":"No.","sentiment":"negative","sentiment_score":-0.3953610062599182},{"word":"it's","start":238.165,"end":238.665,"confidence":0.99853516,"punctuated_word":"It's","sentiment":"negative","sentiment_score":-0.4575681686401367},{"word":"beyond","start":238.805,"end":239.20499,"confidence":0.7553711,"punctuated_word":"beyond","sentiment":"negative","sentiment_score":-0.4024188220500946},{"word":"last","start":239.20499,"end":239.525,"confidence":0.53564453,"punctuated_word":"last","sentiment":"negative","sentiment_score":-0.33661699295043945},{"word":"night","start":239.525,"end":240.025,"confidence":0.90478516,"punctuated_word":"night.","sentiment":"neutral","sentiment_score":-0.3299787640571594},{"word":"so","start":240.965,"end":241.125,"confidence":0.97509766,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.08628888428211212},{"word":"alright","start":241.28499,"end":241.685,"confidence":0.93188477,"punctuated_word":"alright.","sentiment":"neutral","sentiment_score":0.17417769134044647},{"word":"i'll","start":241.685,"end":241.92499,"confidence":0.9995117,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.23172537982463837},{"word":"put","start":241.92499,"end":242.165,"confidence":0.98291016,"punctuated_word":"put","sentiment":"neutral","sentiment_score":0.2630966603755951},{"word":"it","start":242.165,"end":242.325,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.2092106193304062},{"word":"through","start":242.325,"end":242.825,"confidence":0.9980469,"punctuated_word":"through.","sentiment":"neutral","sentiment_score":0.24717658758163452},{"word":"you","start":242.885,"end":243.385,"confidence":0.9980469,"punctuated_word":"You","sentiment":"neutral","sentiment_score":0.28841090202331543},{"word":"go","start":243.525,"end":243.845,"confidence":0.97265625,"punctuated_word":"go","sentiment":"positive","sentiment_score":0.34090113639831543},{"word":"have","start":243.845,"end":243.965,"confidence":0.8598633,"punctuated_word":"have","sentiment":"positive","sentiment_score":0.4140411615371704},{"word":"a","start":243.965,"end":244.08499,"confidence":0.99902344,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.37151038646698},{"word":"good","start":244.08499,"end":244.325,"confidence":1.0,"punctuated_word":"good","sentiment":"positive","sentiment_score":0.3448064923286438},{"word":"afternoon","start":244.325,"end":244.825,"confidence":0.9921875,"punctuated_word":"afternoon,","sentiment":"neutral","sentiment_score":0.3262137770652771},{"word":"evening","start":244.885,"end":245.20499,"confidence":0.95751953,"punctuated_word":"evening,","sentiment":"neutral","sentiment_score":0.26357781887054443},{"word":"whatever's","start":245.20499,"end":245.70499,"confidence":0.9465332,"punctuated_word":"whatever's","sentiment":"neutral","sentiment_score":0.24351361393928528},{"word":"left","start":245.765,"end":246.265,"confidence":0.8222656,"punctuated_word":"left,","sentiment":"neutral","sentiment_score":0.1612946391105652},{"word":"and","start":247.56894,"end":247.88893,"confidence":0.99902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.14413835108280182},{"word":"we'll","start":247.88893,"end":248.20894,"confidence":0.99560547,"punctuated_word":"we'll","sentiment":"neutral","sentiment_score":0.14631062746047974},{"word":"see","start":248.20894,"end":248.52893,"confidence":1.0,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.15513521432876587},{"word":"how","start":248.52893,"end":248.68893,"confidence":0.9980469,"punctuated_word":"how","sentiment":"neutral","sentiment_score":0.15566334128379822},{"word":"it","start":248.68893,"end":248.84894,"confidence":0.9604492,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.16251704096794128},{"word":"goes","start":248.84894,"end":249.34894,"confidence":0.99658203,"punctuated_word":"goes.","sentiment":"neutral","sentiment_score":0.11510966718196868},{"word":"alright","start":251.16893,"end":251.40894,"confidence":0.9812012,"punctuated_word":"Alright,","sentiment":"neutral","sentiment_score":0.24646024405956268},{"word":"mate","start":251.40894,"end":251.90894,"confidence":0.97094727,"punctuated_word":"mate.","sentiment":"neutral","sentiment_score":0.30452439188957214},{"word":"alright","start":251.96893,"end":252.20894,"confidence":0.9316406,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.23316149413585663},{"word":"thanks","start":252.20894,"end":252.60893,"confidence":0.9916992,"punctuated_word":"Thanks,","sentiment":"positive","sentiment_score":0.6948589086532593},{"word":"man","start":252.60893,"end":253.08893,"confidence":0.9580078,"punctuated_word":"man.","sentiment":"positive","sentiment_score":0.6913092136383057},{"word":"sure","start":253.08893,"end":253.48894,"confidence":0.7626953,"punctuated_word":"Sure.","sentiment":"positive","sentiment_score":0.5467826128005981},{"word":"bye","start":253.48894,"end":253.98894,"confidence":0.97314453,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":-0.0893455296754837}],"paragraphs":{"transcript":"\nYo. And even from the desktop app, it works, but it works intermittently. No. No. Because see, even if you're calling from the desktop, it does work.\n\nIt'll ring. Then you make another call, won't ring, try again, won't ring, try again, ring. Hey, Sean. It's I think it's just a glitch some some glitch in the system, man. That's all.\n\nIP addresses, and then if it's blocked or anything. Yep. Okay. I have to. Hey.\n\nHas anybody else complained or just me? I'm the first. Has anybody done any new service recently last week? Okay. Okay.\n\nWell, if anyone did and had the same problem, I'm pretty sure they would have come to you. Yeah. What I'll do is I'll put a ticket through in in the hub. I'll I'll let that. That's that's what I was doing for the last one hour.\n\nLogging out of mine, trying theirs. Yeah. Well, I'll let I'll let the customer know not to do anything. We're getting it checked because we also wanted SMS. I'm not I'm not touching it until this is fixed.\n\nBuying SMS. I would I I I could do that. Yeah. Yeah. You'll work fine.\n\nMhmm. No. No. Even even mine was the demo that I'm using, that was as well. No.\n\nNo. No. It's beyond last night. So alright. I'll put it through.\n\nYou go have a good afternoon, evening, whatever's left, and we'll see how it goes. Alright, mate. Alright. Thanks, man. Sure.\n\nBye.","paragraphs":[{"sentences":[{"text":"Yo.","start":1.4399999,"end":1.9399999,"sentiment":"neutral","sentiment_score":0.009275287389755247},{"text":"And even from the desktop app, it works, but it works intermittently.","start":10.639999,"end":16.875,"sentiment":"neutral","sentiment_score":-0.07982627861201763},{"text":"No.","start":30.890001,"end":31.130001,"sentiment":"neutral","sentiment_score":-0.17483291029930115},{"text":"No.","start":31.130001,"end":31.630001,"sentiment":"neutral","sentiment_score":-0.16848540306091309},{"text":"Because see, even if you're calling from the desktop, it does work.","start":34.25,"end":37.95,"sentiment":"neutral","sentiment_score":-0.011029309127479792}],"sentiment":"neutral","sentiment_score":-0.05275222514238623,"num_words":27,"start":1.4399999,"end":37.95},{"sentences":[{"text":"It'll ring.","start":38.81,"end":39.71,"sentiment":"neutral","sentiment_score":-0.04254288226366043},{"text":"Then you make another call, won't ring, try again, won't ring, try again, ring.","start":40.565,"end":45.465,"sentiment":"neutral","sentiment_score":-0.16435954506908143},{"text":"Hey, Sean.","start":53.34,"end":53.98,"sentiment":"neutral","sentiment_score":-0.17371980845928192},{"text":"It's I think it's just a glitch some some glitch in the system, man.","start":53.98,"end":57.739998,"sentiment":"negative","sentiment_score":-0.4405293358223779},{"text":"That's all.","start":57.739998,"end":58.48,"sentiment":"neutral","sentiment_score":-0.23075132071971893}],"sentiment":"neutral","sentiment_score":-0.2753668339813457,"num_words":34,"start":38.81,"end":58.48},{"sentences":[{"text":"IP addresses, and then if it's blocked or anything.","start":80.020004,"end":82.840004,"sentiment":"neutral","sentiment_score":-0.032475685907734766},{"text":"Yep.","start":86.740005,"end":87.240005,"sentiment":"neutral","sentiment_score":0.08445507287979126},{"text":"Okay.","start":89.54,"end":90.04,"sentiment":"neutral","sentiment_score":0.008718486875295639},{"text":"I have to.","start":105.265,"end":106.165,"sentiment":"neutral","sentiment_score":0.07314786066611607},{"text":"Hey.","start":116.03,"end":116.35,"sentiment":"neutral","sentiment_score":0.017395514994859695}],"sentiment":"neutral","sentiment_score":0.002515432238578796,"num_words":15,"start":80.020004,"end":116.35},{"sentences":[{"text":"Has anybody else complained or just me?","start":116.35,"end":118.92999,"sentiment":"neutral","sentiment_score":-0.03256355252649103},{"text":"I'm the first.","start":121.475006,"end":122.375,"sentiment":"neutral","sentiment_score":-0.034994284311930336},{"text":"Has anybody done any new service recently last week?","start":122.675,"end":126.215004,"sentiment":"neutral","sentiment_score":-0.03414164938860469},{"text":"Okay.","start":130.595,"end":131.095,"sentiment":"neutral","sentiment_score":-0.1935897171497345},{"text":"Okay.","start":132.27501,"end":132.77501,"sentiment":"neutral","sentiment_score":-0.08777885138988495}],"sentiment":"neutral","sentiment_score":-0.04388433969801381,"num_words":21,"start":116.35,"end":132.77501},{"sentences":[{"text":"Well, if anyone did and had the same problem, I'm pretty sure they would have come to you.","start":133.78,"end":137.64,"sentiment":"neutral","sentiment_score":-0.16960524643460909},{"text":"Yeah.","start":145.955,"end":146.19499,"sentiment":"neutral","sentiment_score":-0.11715978384017944},{"text":"What I'll do is I'll put a ticket through in in the hub.","start":146.19499,"end":149.81499,"sentiment":"neutral","sentiment_score":0.014736262221749011},{"text":"I'll I'll let that.","start":155.39499,"end":156.775,"sentiment":"neutral","sentiment_score":0.02486083609983325},{"text":"That's that's what I was doing for the last one hour.","start":180.105,"end":183.56499,"sentiment":"neutral","sentiment_score":-0.036603189359249715}],"sentiment":"neutral","sentiment_score":-0.06982286275176212,"num_words":47,"start":133.78,"end":183.56499},{"sentences":[{"text":"Logging out of mine, trying theirs.","start":183.70499,"end":186.125,"sentiment":"neutral","sentiment_score":-0.04218182588617007},{"text":"Yeah.","start":190.82,"end":191.32,"sentiment":"neutral","sentiment_score":-0.0017222128808498385},{"text":"Well, I'll let I'll let the customer know not to do anything.","start":192.18,"end":194.82,"sentiment":"neutral","sentiment_score":-0.06140169703091184},{"text":"We're getting it checked because we also wanted SMS.","start":194.82,"end":199.64,"sentiment":"neutral","sentiment_score":-0.020361464884546068},{"text":"I'm not I'm not touching it until this is fixed.","start":199.7,"end":202.2,"sentiment":"neutral","sentiment_score":-0.09907245635986328}],"sentiment":"neutral","sentiment_score":-0.05698977052969368,"num_words":38,"start":183.70499,"end":202.2},{"sentences":[{"text":"Buying SMS.","start":209.065,"end":209.88501,"sentiment":"neutral","sentiment_score":0.005674412474036217},{"text":"I would I I I could do that.","start":210.425,"end":213.485,"sentiment":"neutral","sentiment_score":0.05901176645420492},{"text":"Yeah.","start":216.74501,"end":216.985,"sentiment":"neutral","sentiment_score":0.08455560356378555},{"text":"Yeah.","start":216.985,"end":217.30501,"sentiment":"neutral","sentiment_score":0.1132807731628418},{"text":"You'll work fine.","start":217.30501,"end":218.285,"sentiment":"neutral","sentiment_score":0.1413937658071518}],"sentiment":"neutral","sentiment_score":0.0736973753819863,"num_words":15,"start":209.065,"end":218.285},{"sentences":[{"text":"Mhmm.","start":224.51,"end":224.59,"sentiment":"neutral","sentiment_score":-0.0018285298720002177},{"text":"No.","start":224.59,"end":224.83,"sentiment":"neutral","sentiment_score":-0.09458673745393752},{"text":"No.","start":224.83,"end":225.23,"sentiment":"neutral","sentiment_score":-0.10615354776382446},{"text":"Even even mine was the demo that I'm using, that was as well.","start":225.23,"end":229.33,"sentiment":"neutral","sentiment_score":-0.00933361160927094},{"text":"No.","start":237.525,"end":237.845,"sentiment":"negative","sentiment_score":-0.3643440008163452}],"sentiment":"neutral","sentiment_score":-0.04048528040156645,"num_words":17,"start":224.51,"end":237.845},{"sentences":[{"text":"No.","start":237.845,"end":238.00499,"sentiment":"negative","sentiment_score":-0.34954291582107544},{"text":"No.","start":238.00499,"end":238.165,"sentiment":"negative","sentiment_score":-0.3953610062599182},{"text":"It's beyond last night.","start":238.165,"end":240.025,"sentiment":"negative","sentiment_score":-0.38164568692445755},{"text":"So alright.","start":240.965,"end":241.685,"sentiment":"neutral","sentiment_score":0.1302332878112793},{"text":"I'll put it through.","start":241.685,"end":242.825,"sentiment":"neutral","sentiment_score":0.23780231177806854}],"sentiment":"neutral","sentiment_score":-0.08831757058699925,"num_words":12,"start":237.845,"end":242.825},{"sentences":[{"text":"You go have a good afternoon, evening, whatever's left, and we'll see how it goes.","start":242.885,"end":249.34894,"sentiment":"neutral","sentiment_score":0.24220961133639018},{"text":"Alright, mate.","start":251.16893,"end":251.90894,"sentiment":"neutral","sentiment_score":0.2754923179745674},{"text":"Alright.","start":251.96893,"end":252.20894,"sentiment":"neutral","sentiment_score":0.23316149413585663},{"text":"Thanks, man.","start":252.20894,"end":253.08893,"sentiment":"positive","sentiment_score":0.6930840611457825},{"text":"Sure.","start":253.08893,"end":253.48894,"sentiment":"positive","sentiment_score":0.5467826128005981}],"sentiment":"neutral","sentiment_score":0.30239243024871465,"num_words":21,"start":242.885,"end":253.48894},{"sentences":[{"text":"Bye.","start":253.48894,"end":253.98894,"sentiment":"neutral","sentiment_score":-0.0893455296754837}],"sentiment":"neutral","sentiment_score":-0.0893455296754837,"num_words":1,"start":253.48894,"end":253.98894}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Yo.\n\nChannel 0: Okay. So alright. We need to understand why. How about not working? O four eight eight three three six six.\n\nChannel 1: And even from the desktop app, it works, but it works intermittently.\n\nChannel 0: IPs? No. IP. Nothing to do IP.\n\nChannel 1: No. No. Because see, even if you're calling from the desktop, it does work. It'll ring. Then you make another call, won't ring, try again, won't ring, try again, ring.\n\nChannel 0: I'm gonna get out of\n\nChannel 1: Hey, Sean. It's I think it's just a glitch some some glitch in the system, man. That's all.\n\nChannel 0: Yeah. Okay. Let me just manage this. Where's the unpaid rooms? Where was does he have a thing where I can check IP address?\n\nChannel 1: IP addresses, and then if it's blocked or anything.\n\nChannel 0: Yeah. Where was that? Support? Here we go. IP\n\nChannel 1: Yep.\n\nChannel 0: allows us I'm gonna check my IP address. Let's see\n\nChannel 1: Okay.\n\nChannel 0: if you check. And let's see if it's banned or not. Not blocked. Okay. Well, I'm fine.\n\nI suggest you put in a ticket, and I'll just mention it to Dan that we've tested. Can you do that\n\nChannel 1: I\n\nChannel 0: for\n\nChannel 1: have\n\nChannel 0: me?\n\nChannel 1: to.\n\nChannel 0: Alright. So let me how do I log out the other thing? Alright. I'll just go and reassign to another ring hotel service on my\n\nChannel 1: Hey.\n\nChannel 0: end.\n\nChannel 1: Has anybody\n\nChannel 0: Yep.\n\nChannel 1: else complained or just me?\n\nChannel 0: Nope. Nope. Yellow first.\n\nChannel 1: I'm the first. Has anybody done any new service recently last week?\n\nChannel 0: I'm not sure. It doesn't, you know, alert me with things to add it or anything.\n\nChannel 1: Okay.\n\nChannel 0: I I don't think so.\n\nChannel 1: Okay. Well, if anyone did and had the same problem, I'm pretty sure they would have come to you.\n\nChannel 0: Yeah. A 100%. This is the first time I've seen it just not work, but can you describe all that, please?\n\nChannel 1: Yeah. What I'll do is I'll put a ticket through\n\nChannel 0: And\n\nChannel 1: in\n\nChannel 0: put a ticket\n\nChannel 1: in\n\nChannel 0: in\n\nChannel 1: the\n\nChannel 0: the mail.\n\nChannel 1: hub.\n\nChannel 0: Yeah. Then I'll just update. And so I've been trying to test with you, and this is the problem we've got. So Dan's feedback as well.\n\nChannel 1: I'll\n\nChannel 0: But in the\n\nChannel 1: I'll\n\nChannel 0: meantime,\n\nChannel 1: let that.\n\nChannel 0: I'll just go back to my own extension, and I'll just scan my one in a second. One second. Open. RingoTel, and I've got to log off. How do I log out?\n\nOkay. Let's log out and reopen. I don't know. I just gotta put my own extension back on my phone. Yeah.\n\nChannel 1: That's that's what I was doing for the last one hour. Logging out of mine, trying theirs.\n\nChannel 0: Yeah. That's search time. It's the first time I've\n\nChannel 1: Yeah.\n\nChannel 0: seen it. And I just\n\nChannel 1: Well,\n\nChannel 0: wanna\n\nChannel 1: I'll\n\nChannel 0: make\n\nChannel 1: let I'll let the customer know not to do anything. We're getting it checked\n\nChannel 0: yeah. Okay.\n\nChannel 1: because we also wanted SMS. I'm not I'm not touching it until this is fixed.\n\nChannel 0: Just put in the request as well on a separate ticket to bind SMS to those numbers\n\nChannel 1: Buying SMS. I would\n\nChannel 0: on the\n\nChannel 1: I\n\nChannel 0: on the app.\n\nChannel 1: I I could do that.\n\nChannel 0: So my one works right. It's ringing you.\n\nChannel 1: Yeah. Yeah. You'll work fine.\n\nChannel 0: Okay. No. That's from my cell phone instead of my my actual phone. Okay. Weird.\n\nAlright.\n\nChannel 1: Mhmm. No. No.\n\nChannel 0: Cool.\n\nChannel 1: Even even mine was the demo\n\nChannel 0: Yeah.\n\nChannel 1: that I'm using, that was as well.\n\nChannel 0: Okay. Put it in the request. I I thought it'd be something that was so easy to fix on my end, but, obviously, I do not know the answer. Okay?\n\nChannel 1: No. No. No. It's beyond last night.\n\nChannel 0: Yep. Okay. Okay.\n\nChannel 1: So alright. I'll put it through. You go have a good afternoon, evening, whatever's left,\n\nChannel 0: Yep. Okay.\n\nChannel 1: and we'll see how it goes.\n\nChannel 0: Alright. Thank you. Alright.\n\nChannel 1: Alright, mate. Alright. Thanks, man. Sure. Bye.","paragraphs":[{"sentences":[{"text":"Yo.","start":1.4399999,"end":1.9399999,"sentiment":"neutral","sentiment_score":0.009275287389755247}],"sentiment":"neutral","sentiment_score":0.009275287389755247,"channel":1,"num_words":1,"start":1.4399999,"end":1.9399999},{"sentences":[{"text":"Okay.","start":2.1599998,"end":2.48,"sentiment":"neutral","sentiment_score":-0.002033269964158535},{"text":"So alright.","start":2.48,"end":3.1999998,"sentiment":"neutral","sentiment_score":-0.043008847162127495},{"text":"We need to understand why.","start":3.1999998,"end":5.06,"sentiment":"neutral","sentiment_score":-0.21478254497051238},{"text":"How about not working?","start":5.7599998,"end":6.96,"sentiment":"neutral","sentiment_score":-0.32124030590057373},{"text":"O four eight eight three three six six.","start":6.96,"end":10.98,"sentiment":"neutral","sentiment_score":-0.040516630513593554}],"sentiment":"neutral","sentiment_score":-0.13855289784260094,"channel":0,"num_words":20,"start":2.1599998,"end":10.98},{"sentences":[{"text":"And even from the desktop app, it works, but it works intermittently.","start":10.639999,"end":16.875,"sentiment":"neutral","sentiment_score":-0.07982627861201763}],"sentiment":"neutral","sentiment_score":-0.07982627861201763,"channel":1,"num_words":12,"start":10.639999,"end":16.875},{"sentences":[{"text":"IPs?","start":26.945,"end":27.445,"sentiment":"neutral","sentiment_score":-0.03380420058965683},{"text":"No.","start":27.93,"end":28.09,"sentiment":"neutral","sentiment_score":-0.18219415843486783},{"text":"IP.","start":28.09,"end":28.59,"sentiment":"neutral","sentiment_score":-0.10770539194345474},{"text":"Nothing to do IP.","start":29.130001,"end":30.28,"sentiment":"neutral","sentiment_score":-0.17424389719963074}],"sentiment":"neutral","sentiment_score":-0.14581133425235748,"channel":0,"num_words":7,"start":26.945,"end":30.28},{"sentences":[{"text":"No.","start":30.890001,"end":31.130001,"sentiment":"neutral","sentiment_score":-0.17483291029930115},{"text":"No.","start":31.130001,"end":31.630001,"sentiment":"neutral","sentiment_score":-0.16848540306091309},{"text":"Because see, even if you're calling from the desktop, it does work.","start":34.25,"end":37.95,"sentiment":"neutral","sentiment_score":-0.011029309127479792},{"text":"It'll ring.","start":38.81,"end":39.71,"sentiment":"neutral","sentiment_score":-0.04254288226366043},{"text":"Then you make another call, won't ring, try again, won't ring, try again, ring.","start":40.565,"end":45.465,"sentiment":"neutral","sentiment_score":-0.16435954506908143}],"sentiment":"neutral","sentiment_score":-0.09539298061281443,"channel":1,"num_words":30,"start":30.890001,"end":45.465},{"sentences":[{"text":"I'm gonna get out of","start":48.865,"end":50.725002,"sentiment":"neutral","sentiment_score":-0.19026724994182587}],"sentiment":"neutral","sentiment_score":-0.19026724994182587,"channel":0,"num_words":5,"start":48.865,"end":50.725002},{"sentences":[{"text":"Hey, Sean.","start":53.34,"end":53.98,"sentiment":"neutral","sentiment_score":-0.17371980845928192},{"text":"It's I think it's just a glitch some some glitch in the system, man.","start":53.98,"end":57.739998,"sentiment":"negative","sentiment_score":-0.4405293358223779},{"text":"That's all.","start":57.739998,"end":58.48,"sentiment":"neutral","sentiment_score":-0.23075132071971893}],"sentiment":"negative","sentiment_score":-0.387575164437294,"channel":1,"num_words":18,"start":53.34,"end":58.48},{"sentences":[{"text":"Yeah.","start":62.21,"end":62.53,"sentiment":"neutral","sentiment_score":-0.03956880420446396},{"text":"Okay.","start":62.53,"end":63.03,"sentiment":"neutral","sentiment_score":-0.01166532002389431},{"text":"Let me just manage this.","start":64.37,"end":66.63,"sentiment":"neutral","sentiment_score":0.017778098955750464},{"text":"Where's the unpaid rooms?","start":66.69,"end":68.229996,"sentiment":"neutral","sentiment_score":0.0030854157521389425},{"text":"Where was does he have a thing where I can check IP address?","start":73.775,"end":77.475,"sentiment":"neutral","sentiment_score":0.001743756807767428}],"sentiment":"neutral","sentiment_score":0.003027786335830266,"channel":0,"num_words":24,"start":62.21,"end":77.475},{"sentences":[{"text":"IP addresses, and then if it's blocked or anything.","start":80.020004,"end":82.840004,"sentiment":"neutral","sentiment_score":-0.032475685907734766}],"sentiment":"neutral","sentiment_score":-0.032475685907734766,"channel":1,"num_words":9,"start":80.020004,"end":82.840004},{"sentences":[{"text":"Yeah.","start":82.895,"end":83.395,"sentiment":"neutral","sentiment_score":-0.006643570959568024},{"text":"Where was that?","start":83.84,"end":84.82,"sentiment":"neutral","sentiment_score":-0.015667990781366825},{"text":"Support?","start":84.88,"end":85.38,"sentiment":"neutral","sentiment_score":0.0014539845287799835},{"text":"Here we go.","start":85.759995,"end":86.479996,"sentiment":"neutral","sentiment_score":0.027214335277676582},{"text":"IP","start":86.479996,"end":86.799995,"sentiment":"neutral","sentiment_score":0.07667037099599838}],"sentiment":"neutral","sentiment_score":0.011791090894904401,"channel":0,"num_words":9,"start":82.895,"end":86.799995},{"sentences":[{"text":"Yep.","start":86.740005,"end":87.240005,"sentiment":"neutral","sentiment_score":0.08445507287979126}],"sentiment":"neutral","sentiment_score":0.08445507287979126,"channel":1,"num_words":1,"start":86.740005,"end":87.240005},{"sentences":[{"text":"allows us I'm gonna check my IP address.","start":86.799995,"end":89.299995,"sentiment":"neutral","sentiment_score":0.05884612794034183},{"text":"Let's see","start":89.35999,"end":89.64,"sentiment":"neutral","sentiment_score":0.02586210146546364}],"sentiment":"neutral","sentiment_score":0.05224932264536619,"channel":0,"num_words":10,"start":86.799995,"end":89.64},{"sentences":[{"text":"Okay.","start":89.54,"end":90.04,"sentiment":"neutral","sentiment_score":0.008718486875295639}],"sentiment":"neutral","sentiment_score":0.008718486875295639,"channel":1,"num_words":1,"start":89.54,"end":90.04},{"sentences":[{"text":"if you check.","start":89.64,"end":90.34,"sentiment":"neutral","sentiment_score":-0.0021227591981490455},{"text":"And let's see if it's banned or not.","start":91.28,"end":93.06,"sentiment":"neutral","sentiment_score":-0.037923346972092986},{"text":"Not blocked.","start":93.2,"end":93.939995,"sentiment":"neutral","sentiment_score":-0.05709691718220711},{"text":"Okay.","start":94.32,"end":94.82,"sentiment":"neutral","sentiment_score":0.06580334156751633},{"text":"Well, I'm fine.","start":95.03999,"end":96.579994,"sentiment":"neutral","sentiment_score":0.24312865734100342}],"sentiment":"neutral","sentiment_score":0.02183767210911302,"channel":0,"num_words":17,"start":89.64,"end":96.579994},{"sentences":[{"text":"I suggest you put in a ticket, and I'll just mention it to Dan that we've tested.","start":99.595,"end":104.255005,"sentiment":"neutral","sentiment_score":0.19823559066828558},{"text":"Can you do that","start":104.395004,"end":105.355,"sentiment":"neutral","sentiment_score":0.11507391557097435}],"sentiment":"neutral","sentiment_score":0.18239527160213106,"channel":0,"num_words":21,"start":99.595,"end":105.355},{"sentences":[{"text":"I","start":105.265,"end":105.425,"sentiment":"neutral","sentiment_score":0.11701500415802002}],"sentiment":"neutral","sentiment_score":0.11701500415802002,"channel":1,"num_words":1,"start":105.265,"end":105.425},{"sentences":[{"text":"for","start":105.355,"end":105.515,"sentiment":"neutral","sentiment_score":0.07206971943378448}],"sentiment":"neutral","sentiment_score":0.07206971943378448,"channel":0,"num_words":1,"start":105.355,"end":105.515},{"sentences":[{"text":"have","start":105.425,"end":105.665,"sentiment":"neutral","sentiment_score":0.08461538702249527}],"sentiment":"neutral","sentiment_score":0.08461538702249527,"channel":1,"num_words":1,"start":105.425,"end":105.665},{"sentences":[{"text":"me?","start":105.515,"end":106.015,"sentiment":"neutral","sentiment_score":0.06319504976272583}],"sentiment":"neutral","sentiment_score":0.06319504976272583,"channel":0,"num_words":1,"start":105.515,"end":106.015},{"sentences":[{"text":"to.","start":105.665,"end":106.165,"sentiment":"neutral","sentiment_score":0.017813190817832947}],"sentiment":"neutral","sentiment_score":0.017813190817832947,"channel":1,"num_words":1,"start":105.665,"end":106.165},{"sentences":[{"text":"Alright.","start":106.235,"end":106.635,"sentiment":"neutral","sentiment_score":0.05649073049426079},{"text":"So let me how do I log out the other thing?","start":106.635,"end":109.615005,"sentiment":"neutral","sentiment_score":0.02362160994247957},{"text":"Alright.","start":110.94,"end":111.26,"sentiment":"neutral","sentiment_score":0.03119101375341415},{"text":"I'll just go and reassign to another ring hotel service on my","start":111.26,"end":116.14,"sentiment":"neutral","sentiment_score":0.022893625156333048}],"sentiment":"neutral","sentiment_score":0.024889718219637872,"channel":0,"num_words":25,"start":106.235,"end":116.14},{"sentences":[{"text":"Hey.","start":116.03,"end":116.35,"sentiment":"neutral","sentiment_score":0.017395514994859695}],"sentiment":"neutral","sentiment_score":0.017395514994859695,"channel":1,"num_words":1,"start":116.03,"end":116.35},{"sentences":[{"text":"end.","start":116.14,"end":116.64,"sentiment":"neutral","sentiment_score":0.02351921796798706}],"sentiment":"neutral","sentiment_score":0.02351921796798706,"channel":0,"num_words":1,"start":116.14,"end":116.64},{"sentences":[{"text":"Has anybody","start":116.35,"end":117.17,"sentiment":"neutral","sentiment_score":0.006844026036560535}],"sentiment":"neutral","sentiment_score":0.006844026036560535,"channel":1,"num_words":2,"start":116.35,"end":117.17},{"sentences":[{"text":"Yep.","start":116.78,"end":117.28,"sentiment":"neutral","sentiment_score":0.00046425312757492065}],"sentiment":"neutral","sentiment_score":0.00046425312757492065,"channel":0,"num_words":1,"start":116.78,"end":117.28},{"sentences":[{"text":"else complained or just me?","start":117.229996,"end":118.92999,"sentiment":"neutral","sentiment_score":-0.04832658395171165}],"sentiment":"neutral","sentiment_score":-0.04832658395171165,"channel":1,"num_words":5,"start":117.229996,"end":118.92999},{"sentences":[{"text":"Nope.","start":118.54,"end":119.04,"sentiment":"neutral","sentiment_score":-0.16863101720809937},{"text":"Nope.","start":119.340004,"end":119.74,"sentiment":"neutral","sentiment_score":-0.11191686987876892},{"text":"Yellow first.","start":119.74,"end":120.56,"sentiment":"neutral","sentiment_score":-0.049083949998021126}],"sentiment":"neutral","sentiment_score":-0.09467894677072763,"channel":0,"num_words":4,"start":118.54,"end":120.56},{"sentences":[{"text":"I'm the first.","start":121.475006,"end":122.375,"sentiment":"neutral","sentiment_score":-0.034994284311930336},{"text":"Has anybody done any new service recently last week?","start":122.675,"end":126.215004,"sentiment":"neutral","sentiment_score":-0.03414164938860469}],"sentiment":"neutral","sentiment_score":-0.03435480811943611,"channel":1,"num_words":12,"start":121.475006,"end":126.215004},{"sentences":[{"text":"I'm not sure.","start":126.565,"end":127.285,"sentiment":"neutral","sentiment_score":-0.2448020875453949},{"text":"It doesn't, you know, alert me with things to add it or anything.","start":127.285,"end":130.745,"sentiment":"negative","sentiment_score":-0.3645799274627979}],"sentiment":"negative","sentiment_score":-0.34212158247828484,"channel":0,"num_words":16,"start":126.565,"end":130.745},{"sentences":[{"text":"Okay.","start":130.595,"end":131.095,"sentiment":"neutral","sentiment_score":-0.1935897171497345}],"sentiment":"neutral","sentiment_score":-0.1935897171497345,"channel":1,"num_words":1,"start":130.595,"end":131.095},{"sentences":[{"text":"I I don't think so.","start":131.525,"end":132.745,"sentiment":"neutral","sentiment_score":-0.2745249569416046}],"sentiment":"neutral","sentiment_score":-0.2745249569416046,"channel":0,"num_words":5,"start":131.525,"end":132.745},{"sentences":[{"text":"Okay.","start":132.27501,"end":132.77501,"sentiment":"neutral","sentiment_score":-0.08777885138988495},{"text":"Well, if anyone did and had the same problem, I'm pretty sure they would have come to you.","start":133.78,"end":137.64,"sentiment":"neutral","sentiment_score":-0.16960524643460909}],"sentiment":"neutral","sentiment_score":-0.16529859406383415,"channel":1,"num_words":19,"start":132.27501,"end":137.64},{"sentences":[{"text":"Yeah.","start":137.605,"end":138.005,"sentiment":"neutral","sentiment_score":-0.0785389244556427},{"text":"A 100%.","start":138.005,"end":138.9,"sentiment":"neutral","sentiment_score":-0.08829418383538723},{"text":"This is the first time I've seen it just not work, but can you describe all that, please?","start":139.45999,"end":145.0,"sentiment":"negative","sentiment_score":-0.41232314043574864}],"sentiment":"negative","sentiment_score":-0.36556875333189964,"channel":0,"num_words":21,"start":137.605,"end":145.0},{"sentences":[{"text":"Yeah.","start":145.955,"end":146.19499,"sentiment":"neutral","sentiment_score":-0.11715978384017944},{"text":"What I'll do is I'll put a ticket through","start":146.19499,"end":148.275,"sentiment":"neutral","sentiment_score":0.016253665296567812}],"sentiment":"neutral","sentiment_score":0.0029123203828930857,"channel":1,"num_words":10,"start":145.955,"end":148.275},{"sentences":[{"text":"And","start":148.18,"end":148.42,"sentiment":"neutral","sentiment_score":0.003484412096440792}],"sentiment":"neutral","sentiment_score":0.003484412096440792,"channel":0,"num_words":1,"start":148.18,"end":148.42},{"sentences":[{"text":"in","start":148.275,"end":148.775,"sentiment":"neutral","sentiment_score":0.006116682663559914}],"sentiment":"neutral","sentiment_score":0.006116682663559914,"channel":1,"num_words":1,"start":148.275,"end":148.775},{"sentences":[{"text":"put a ticket","start":148.42,"end":148.98,"sentiment":"neutral","sentiment_score":0.012081961147487164}],"sentiment":"neutral","sentiment_score":0.012081961147487164,"channel":0,"num_words":3,"start":148.42,"end":148.98},{"sentences":[{"text":"in","start":148.915,"end":149.075,"sentiment":"neutral","sentiment_score":0.006446843966841698}],"sentiment":"neutral","sentiment_score":0.006446843966841698,"channel":1,"num_words":1,"start":148.915,"end":149.075},{"sentences":[{"text":"in","start":148.98,"end":149.22,"sentiment":"neutral","sentiment_score":0.012707673944532871}],"sentiment":"neutral","sentiment_score":0.012707673944532871,"channel":0,"num_words":1,"start":148.98,"end":149.22},{"sentences":[{"text":"the","start":149.075,"end":149.31499,"sentiment":"neutral","sentiment_score":0.01750500500202179}],"sentiment":"neutral","sentiment_score":0.01750500500202179,"channel":1,"num_words":1,"start":149.075,"end":149.31499},{"sentences":[{"text":"the mail.","start":149.22,"end":149.7,"sentiment":"neutral","sentiment_score":0.010183697566390038}],"sentiment":"neutral","sentiment_score":0.010183697566390038,"channel":0,"num_words":2,"start":149.22,"end":149.7},{"sentences":[{"text":"hub.","start":149.31499,"end":149.81499,"sentiment":"neutral","sentiment_score":0.01521988958120346}],"sentiment":"neutral","sentiment_score":0.01521988958120346,"channel":1,"num_words":1,"start":149.31499,"end":149.81499},{"sentences":[{"text":"Yeah.","start":149.7,"end":149.93999,"sentiment":"neutral","sentiment_score":0.03076464682817459},{"text":"Then I'll just update.","start":149.93999,"end":150.73999,"sentiment":"neutral","sentiment_score":0.0234317765571177},{"text":"And so I've been trying to test with you, and this is the problem we've got.","start":150.73999,"end":153.745,"sentiment":"neutral","sentiment_score":-0.12049256276804954},{"text":"So Dan's feedback as well.","start":153.745,"end":155.28499,"sentiment":"neutral","sentiment_score":0.003017953038215637}],"sentiment":"neutral","sentiment_score":-0.06878074946311805,"channel":0,"num_words":26,"start":149.7,"end":155.28499},{"sentences":[{"text":"I'll","start":155.39499,"end":155.875,"sentiment":"neutral","sentiment_score":0.022993534803390503}],"sentiment":"neutral","sentiment_score":0.022993534803390503,"channel":1,"num_words":1,"start":155.39499,"end":155.875},{"sentences":[{"text":"But in the","start":155.42499,"end":155.905,"sentiment":"neutral","sentiment_score":0.005861181144913037}],"sentiment":"neutral","sentiment_score":0.005861181144913037,"channel":0,"num_words":3,"start":155.42499,"end":155.905},{"sentences":[{"text":"I'll","start":155.875,"end":156.03499,"sentiment":"neutral","sentiment_score":0.015459788963198662}],"sentiment":"neutral","sentiment_score":0.015459788963198662,"channel":1,"num_words":1,"start":155.875,"end":156.03499},{"sentences":[{"text":"meantime,","start":155.905,"end":156.405,"sentiment":"neutral","sentiment_score":0.019701048731803898}],"sentiment":"neutral","sentiment_score":0.019701048731803898,"channel":0,"num_words":1,"start":155.905,"end":156.405},{"sentences":[{"text":"let that.","start":156.03499,"end":156.775,"sentiment":"neutral","sentiment_score":0.030495010316371918}],"sentiment":"neutral","sentiment_score":0.030495010316371918,"channel":1,"num_words":2,"start":156.03499,"end":156.775},{"sentences":[{"text":"I'll just go back to my own extension, and I'll just scan my one in a second.","start":156.94499,"end":164.70499,"sentiment":"neutral","sentiment_score":0.022753039374947548},{"text":"One second.","start":164.70499,"end":165.42499,"sentiment":"neutral","sentiment_score":0.0006552147679030895},{"text":"Open.","start":165.42499,"end":165.92499,"sentiment":"neutral","sentiment_score":0.0023137684911489487},{"text":"RingoTel, and I've got to log off.","start":166.96,"end":169.12001,"sentiment":"neutral","sentiment_score":-0.012628527890358652},{"text":"How do I log out?","start":169.12001,"end":170.0,"sentiment":"neutral","sentiment_score":-0.024101120233535767}],"sentiment":"neutral","sentiment_score":0.005672517843777314,"channel":0,"num_words":32,"start":156.94499,"end":170.0},{"sentences":[{"text":"Okay.","start":170.0,"end":170.32,"sentiment":"neutral","sentiment_score":0.0011679921299219131},{"text":"Let's log out and reopen.","start":170.32,"end":172.82,"sentiment":"neutral","sentiment_score":-0.0057212493382394316},{"text":"I don't know.","start":174.72,"end":174.96,"sentiment":"neutral","sentiment_score":-0.06794122233986855},{"text":"I just gotta put my own extension back on my phone.","start":174.96,"end":177.54001,"sentiment":"neutral","sentiment_score":-0.05164325474338098},{"text":"Yeah.","start":180.075,"end":180.575,"sentiment":"neutral","sentiment_score":-0.001710314303636551}],"sentiment":"neutral","sentiment_score":-0.038145144669605155,"channel":0,"num_words":21,"start":170.0,"end":180.575},{"sentences":[{"text":"That's that's what I was doing for the last one hour.","start":180.105,"end":183.56499,"sentiment":"neutral","sentiment_score":-0.036603189359249715},{"text":"Logging out of mine, trying theirs.","start":183.70499,"end":186.125,"sentiment":"neutral","sentiment_score":-0.04218182588617007}],"sentiment":"neutral","sentiment_score":-0.03857211989816278,"channel":1,"num_words":17,"start":180.105,"end":186.125},{"sentences":[{"text":"Yeah.","start":187.995,"end":188.39499,"sentiment":"neutral","sentiment_score":0.003694860264658928},{"text":"That's search time.","start":188.39499,"end":189.455,"sentiment":"neutral","sentiment_score":-0.0020152131716410318},{"text":"It's the first time I've","start":189.595,"end":190.875,"sentiment":"neutral","sentiment_score":-0.01998465657234192}],"sentiment":"neutral","sentiment_score":-0.011363784679108195,"channel":0,"num_words":9,"start":187.995,"end":190.875},{"sentences":[{"text":"Yeah.","start":190.82,"end":191.32,"sentiment":"neutral","sentiment_score":-0.0017222128808498385}],"sentiment":"neutral","sentiment_score":-0.0017222128808498385,"channel":1,"num_words":1,"start":190.82,"end":191.32},{"sentences":[{"text":"seen it.","start":190.875,"end":191.69499,"sentiment":"neutral","sentiment_score":-0.014111557975411415},{"text":"And I just","start":191.995,"end":192.39499,"sentiment":"neutral","sentiment_score":-0.009304238483309746}],"sentiment":"neutral","sentiment_score":-0.011227166280150414,"channel":0,"num_words":5,"start":190.875,"end":192.39499},{"sentences":[{"text":"Well,","start":192.18,"end":192.5,"sentiment":"neutral","sentiment_score":-0.03153849020600319}],"sentiment":"neutral","sentiment_score":-0.03153849020600319,"channel":1,"num_words":1,"start":192.18,"end":192.5},{"sentences":[{"text":"wanna","start":192.39499,"end":192.635,"sentiment":"neutral","sentiment_score":-0.02112986519932747}],"sentiment":"neutral","sentiment_score":-0.02112986519932747,"channel":0,"num_words":1,"start":192.39499,"end":192.635},{"sentences":[{"text":"I'll","start":192.5,"end":192.66,"sentiment":"neutral","sentiment_score":-0.018887920305132862}],"sentiment":"neutral","sentiment_score":-0.018887920305132862,"channel":1,"num_words":1,"start":192.5,"end":192.66},{"sentences":[{"text":"make","start":192.635,"end":192.9,"sentiment":"neutral","sentiment_score":-0.018320057541131973}],"sentiment":"neutral","sentiment_score":-0.018320057541131973,"channel":0,"num_words":1,"start":192.635,"end":192.9},{"sentences":[{"text":"let I'll let the customer know not to do anything.","start":192.66,"end":194.82,"sentiment":"neutral","sentiment_score":-0.0686393953859806},{"text":"We're getting it checked","start":194.82,"end":195.88,"sentiment":"neutral","sentiment_score":-0.02467241045087576}],"sentiment":"neutral","sentiment_score":-0.05607739969023636,"channel":1,"num_words":14,"start":192.66,"end":195.88},{"sentences":[{"text":"yeah.","start":196.01999,"end":196.42,"sentiment":"neutral","sentiment_score":0.009329751133918762},{"text":"Okay.","start":196.42,"end":196.92,"sentiment":"neutral","sentiment_score":0.011381438001990318}],"sentiment":"neutral","sentiment_score":0.01035559456795454,"channel":0,"num_words":2,"start":196.01999,"end":196.92},{"sentences":[{"text":"because we also wanted SMS.","start":197.86,"end":199.64,"sentiment":"neutral","sentiment_score":-0.016912708431482314},{"text":"I'm not I'm not touching it until this is fixed.","start":199.7,"end":202.2,"sentiment":"neutral","sentiment_score":-0.09907245635986328}],"sentiment":"neutral","sentiment_score":-0.07168587371706962,"channel":1,"num_words":15,"start":197.86,"end":202.2},{"sentences":[{"text":"Just put in the request as well on a separate ticket to bind SMS to those numbers","start":202.73999,"end":207.195,"sentiment":"neutral","sentiment_score":0.009273973129251423}],"sentiment":"neutral","sentiment_score":0.009273973129251423,"channel":0,"num_words":17,"start":202.73999,"end":207.195},{"sentences":[{"text":"Buying SMS.","start":209.065,"end":209.88501,"sentiment":"neutral","sentiment_score":0.005674412474036217},{"text":"I would","start":210.425,"end":210.825,"sentiment":"neutral","sentiment_score":0.014075517654418945}],"sentiment":"neutral","sentiment_score":0.009874965064227581,"channel":1,"num_words":4,"start":209.065,"end":210.825},{"sentences":[{"text":"on the","start":210.79501,"end":211.115,"sentiment":"neutral","sentiment_score":0.023389484733343124}],"sentiment":"neutral","sentiment_score":0.023389484733343124,"channel":0,"num_words":2,"start":210.79501,"end":211.115},{"sentences":[{"text":"I","start":210.905,"end":211.405,"sentiment":"neutral","sentiment_score":0.026712706312537193}],"sentiment":"neutral","sentiment_score":0.026712706312537193,"channel":1,"num_words":1,"start":210.905,"end":211.405},{"sentences":[{"text":"on the app.","start":211.115,"end":211.93501,"sentiment":"neutral","sentiment_score":0.02745502380033334}],"sentiment":"neutral","sentiment_score":0.02745502380033334,"channel":0,"num_words":3,"start":211.115,"end":211.93501},{"sentences":[{"text":"I I could do that.","start":212.345,"end":213.485,"sentiment":"neutral","sentiment_score":0.08344607800245285}],"sentiment":"neutral","sentiment_score":0.08344607800245285,"channel":1,"num_words":5,"start":212.345,"end":213.485},{"sentences":[{"text":"So my one works right.","start":214.15501,"end":215.43501,"sentiment":"neutral","sentiment_score":0.13025717735290526},{"text":"It's ringing you.","start":215.43501,"end":216.41501,"sentiment":"neutral","sentiment_score":0.07612745463848114}],"sentiment":"neutral","sentiment_score":0.10995853133499622,"channel":0,"num_words":8,"start":214.15501,"end":216.41501},{"sentences":[{"text":"Yeah.","start":216.74501,"end":216.985,"sentiment":"neutral","sentiment_score":0.08455560356378555},{"text":"Yeah.","start":216.985,"end":217.30501,"sentiment":"neutral","sentiment_score":0.1132807731628418},{"text":"You'll work fine.","start":217.30501,"end":218.285,"sentiment":"neutral","sentiment_score":0.1413937658071518}],"sentiment":"neutral","sentiment_score":0.12440353482961655,"channel":1,"num_words":5,"start":216.74501,"end":218.285},{"sentences":[{"text":"Okay.","start":219.91,"end":220.07,"sentiment":"neutral","sentiment_score":0.0027173999696969986},{"text":"No.","start":220.07,"end":220.15,"sentiment":"neutral","sentiment_score":-0.10133708268404008},{"text":"That's from my cell phone instead of my my actual phone.","start":220.15,"end":223.05,"sentiment":"neutral","sentiment_score":-0.10013615814122287},{"text":"Okay.","start":223.59,"end":223.99,"sentiment":"neutral","sentiment_score":-0.0007359366863965988},{"text":"Weird.","start":223.99,"end":224.47,"sentiment":"neutral","sentiment_score":0.010701566003262997}],"sentiment":"neutral","sentiment_score":-0.07934345286339521,"channel":0,"num_words":15,"start":219.91,"end":224.47},{"sentences":[{"text":"Alright.","start":224.47,"end":224.87,"sentiment":"neutral","sentiment_score":0.028017163276672363}],"sentiment":"neutral","sentiment_score":0.028017163276672363,"channel":0,"num_words":1,"start":224.47,"end":224.87},{"sentences":[{"text":"Mhmm.","start":224.51,"end":224.59,"sentiment":"neutral","sentiment_score":-0.0018285298720002177},{"text":"No.","start":224.59,"end":224.83,"sentiment":"neutral","sentiment_score":-0.09458673745393752},{"text":"No.","start":224.83,"end":225.23,"sentiment":"neutral","sentiment_score":-0.10615354776382446}],"sentiment":"neutral","sentiment_score":-0.06752293836325407,"channel":1,"num_words":3,"start":224.51,"end":225.23},{"sentences":[{"text":"Cool.","start":224.87,"end":225.37,"sentiment":"neutral","sentiment_score":0.004054635763168335}],"sentiment":"neutral","sentiment_score":0.004054635763168335,"channel":0,"num_words":1,"start":224.87,"end":225.37},{"sentences":[{"text":"Even even mine was the demo","start":225.23,"end":227.23,"sentiment":"neutral","sentiment_score":-0.01581595155100028}],"sentiment":"neutral","sentiment_score":-0.01581595155100028,"channel":1,"num_words":6,"start":225.23,"end":227.23},{"sentences":[{"text":"Yeah.","start":227.03,"end":227.53,"sentiment":"neutral","sentiment_score":0.00544319860637188}],"sentiment":"neutral","sentiment_score":0.00544319860637188,"channel":0,"num_words":1,"start":227.03,"end":227.53},{"sentences":[{"text":"that I'm using, that was as well.","start":227.23,"end":229.33,"sentiment":"neutral","sentiment_score":-0.0037773202306457926}],"sentiment":"neutral","sentiment_score":-0.0037773202306457926,"channel":1,"num_words":7,"start":227.23,"end":229.33},{"sentences":[{"text":"Okay.","start":229.27,"end":229.77,"sentiment":"neutral","sentiment_score":0.021737590432167053},{"text":"Put it in the request.","start":230.07,"end":231.19,"sentiment":"neutral","sentiment_score":0.013066473230719567},{"text":"I I thought it'd be something that was so easy to fix on my end, but, obviously, I do not know the answer.","start":231.19,"end":237.015,"sentiment":"neutral","sentiment_score":-0.18425136189097943},{"text":"Okay?","start":237.015,"end":237.515,"sentiment":"neutral","sentiment_score":-0.1415012776851654}],"sentiment":"neutral","sentiment_score":-0.14307375481973092,"channel":0,"num_words":30,"start":229.27,"end":237.515},{"sentences":[{"text":"No.","start":237.525,"end":237.845,"sentiment":"negative","sentiment_score":-0.3643440008163452},{"text":"No.","start":237.845,"end":238.00499,"sentiment":"negative","sentiment_score":-0.34954291582107544},{"text":"No.","start":238.00499,"end":238.165,"sentiment":"negative","sentiment_score":-0.3953610062599182},{"text":"It's beyond last night.","start":238.165,"end":240.025,"sentiment":"negative","sentiment_score":-0.38164568692445755}],"sentiment":"negative","sentiment_score":-0.37654723865645273,"channel":1,"num_words":7,"start":237.525,"end":240.025},{"sentences":[{"text":"Yep.","start":239.97499,"end":240.375,"sentiment":"neutral","sentiment_score":-0.02407222054898739},{"text":"Okay.","start":240.375,"end":240.855,"sentiment":"neutral","sentiment_score":0.019222591072320935},{"text":"Okay.","start":240.855,"end":241.355,"sentiment":"neutral","sentiment_score":0.06043928489089012}],"sentiment":"neutral","sentiment_score":0.018529885138074558,"channel":0,"num_words":3,"start":239.97499,"end":241.355},{"sentences":[{"text":"So alright.","start":240.965,"end":241.685,"sentiment":"neutral","sentiment_score":0.1302332878112793},{"text":"I'll put it through.","start":241.685,"end":242.825,"sentiment":"neutral","sentiment_score":0.23780231177806854},{"text":"You go have a good afternoon, evening, whatever's left,","start":242.885,"end":246.265,"sentiment":"neutral","sentiment_score":0.3060299919711219}],"sentiment":"neutral","sentiment_score":0.2643963833649953,"channel":1,"num_words":15,"start":240.965,"end":246.265},{"sentences":[{"text":"Yep.","start":247.09499,"end":247.495,"sentiment":"neutral","sentiment_score":0.11558781564235689},{"text":"Okay.","start":247.495,"end":247.995,"sentiment":"neutral","sentiment_score":0.14874888956546783}],"sentiment":"neutral","sentiment_score":0.13216835260391235,"channel":0,"num_words":2,"start":247.09499,"end":247.995},{"sentences":[{"text":"and we'll see how it goes.","start":247.56894,"end":249.34894,"sentiment":"neutral","sentiment_score":0.1464790403842926}],"sentiment":"neutral","sentiment_score":0.1464790403842926,"channel":1,"num_words":6,"start":247.56894,"end":249.34894},{"sentences":[{"text":"Alright.","start":249.73894,"end":250.23894,"sentiment":"positive","sentiment_score":0.46225571632385254},{"text":"Thank you.","start":250.37894,"end":251.01894,"sentiment":"positive","sentiment_score":0.7361561954021454},{"text":"Alright.","start":251.01894,"end":251.51894,"sentiment":"neutral","sentiment_score":0.3222610652446747}],"sentiment":"positive","sentiment_score":0.5642072930932045,"channel":0,"num_words":4,"start":249.73894,"end":251.51894},{"sentences":[{"text":"Alright, mate.","start":251.16893,"end":251.90894,"sentiment":"neutral","sentiment_score":0.2754923179745674},{"text":"Alright.","start":251.96893,"end":252.20894,"sentiment":"neutral","sentiment_score":0.23316149413585663},{"text":"Thanks, man.","start":252.20894,"end":253.08893,"sentiment":"positive","sentiment_score":0.6930840611457825},{"text":"Sure.","start":253.08893,"end":253.48894,"sentiment":"positive","sentiment_score":0.5467826128005981},{"text":"Bye.","start":253.48894,"end":253.98894,"sentiment":"neutral","sentiment_score":-0.0893455296754837}],"sentiment":"positive","sentiment_score":0.3753930479288101,"channel":1,"num_words":7,"start":251.16893,"end":253.98894}]},"summary":{"result":"success","short":"The customer is experiencing issues with their phone service and is trying to troubleshoot the problem. They discuss checking IP addresses and blocking calls, and the agent suggests putting in a ticket to bind SMS to specific numbers. The customer also mentions using a demo phone and the agent suggests a separate ticket for that."},"intents":{"segments":[{"text":"We need to understand why. How about not working?","start_word":4,"end_word":12,"intents":[{"intent":"Understand why","confidence_score":0.0062220953}]},{"text":"Let me just manage this. Where's the unpaid rooms? Where was does he have a thing where I can check IP address? IP addresses, and then if it's blocked or anything. Yeah.","start_word":95,"end_word":126,"intents":[{"intent":"Manage system","confidence_score":0.4680694}]},{"text":"Here we go.","start_word":131,"end_word":133,"intents":[{"intent":"Request support","confidence_score":0.003635716}]},{"text":"Has anybody Yep. else complained or just me? Nope. Nope. Yellow first. I'm the first. Has anybody done any new service recently last week? I'm not sure. It doesn't, you know, alert me with things to add it or anything. Okay. I I don't think so. Okay. Well, if anyone did and had the same problem, I'm pretty sure they would have come to you. Yeah.","start_word":217,"end_word":282,"intents":[{"intent":"Report problem","confidence_score":0.21209766}]},{"text":"Has anybody done any new service recently last week?","start_word":232,"end_word":240,"intents":[{"intent":"Add service","confidence_score":0.12537473}]},{"text":"I'll just go back to my own extension, and I'll just scan my one in a second. One second. Open. RingoTel, and I've got to log off. How do I log out? Okay.","start_word":358,"end_word":390,"intents":[{"intent":"Reopen extension and log out","confidence_score":0.0000026227158}]},{"text":"I'm not I'm not touching it until this is fixed. Just put in the request as well on a separate ticket to bind SMS to those numbers Buying SMS.","start_word":468,"end_word":496,"intents":[{"intent":"Notify customer about sms bind sms to numbers","confidence_score":1.3311237e-7}]}]},"sentiments":{"segments":[{"text":"Yo. Okay. So alright. We need to understand why. How about not working? O four eight eight three three six six. And even from the desktop app, it works, but it works intermittently. IPs? No. IP. Nothing to do IP. No. No. Because see, even if you're calling from the desktop, it does work. It'll ring. Then you make another call, won't ring, try again, won't ring, try again, ring. I'm gonna get out of Hey, Sean.","start_word":0,"end_word":76,"sentiment":"neutral","sentiment_score":-0.11639788001775742},{"text":"It's I think it's just a glitch some some glitch in the system, man.","start_word":77,"end_word":90,"sentiment":"negative","sentiment_score":-0.43348294496536255},{"text":"That's all. Yeah. Okay. Let me just manage this. Where's the unpaid rooms? Where was does he have a thing where I can check IP address? IP addresses, and then if it's blocked or anything. Yeah. Where was that? Support? Here we go. IP Yep. allows us I'm gonna check my IP address. Let's see Okay. if you check. And let's see if it's banned or not. Not blocked. Okay. Well, I'm fine. I suggest you put in a ticket, and I'll just mention it to Dan that we've tested. Can you do that I for have me? to. Alright. So let me how do I log out the other thing? Alright. I'll just go and reassign to another ring hotel service on my Hey. end. Has anybody Yep. else complained or just me? Nope. Nope. Yellow first. I'm the first. Has anybody done any new service recently last week? I'm not sure.","start_word":91,"end_word":243,"sentiment":"neutral","sentiment_score":0.01733735017478466},{"text":"It doesn't, you know, alert me with things to add it or anything.","start_word":244,"end_word":256,"sentiment":"negative","sentiment_score":-0.35934022068977356},{"text":"Okay. I I don't think so. Okay. Well, if anyone did and had the same problem, I'm pretty sure they would have come to you. Yeah. A 100%.","start_word":257,"end_word":284,"sentiment":"neutral","sentiment_score":-0.1727573126554489},{"text":"This is the first time I've seen it just not work, but can you describe all that, please?","start_word":285,"end_word":302,"sentiment":"negative","sentiment_score":-0.4085499942302704},{"text":"Yeah. What I'll do is I'll put a ticket through And in put a ticket in in the the mail. hub. Yeah. Then I'll just update. And so I've been trying to test with you, and this is the problem we've got. So Dan's feedback as well. I'll But in the I'll meantime, let that. I'll just go back to my own extension, and I'll just scan my one in a second. One second. Open. RingoTel, and I've got to log off. How do I log out? Okay. Let's log out and reopen. I don't know. I just gotta put my own extension back on my phone. Yeah. That's that's what I was doing for the last one hour. Logging out of mine, trying theirs. Yeah. That's search time. It's the first time I've Yeah. seen it. And I just Well, wanna I'll make let I'll let the customer know not to do anything. We're getting it checked yeah. Okay. because we also wanted SMS. I'm not I'm not touching it until this is fixed. Just put in the request as well on a separate ticket to bind SMS to those numbers Buying SMS. I would on the I on the app. I I could do that. So my one works right. It's ringing you. Yeah. Yeah. You'll work fine. Okay. No. That's from my cell phone instead of my my actual phone. Okay. Weird. Alright. Mhmm. No. No. Cool. Even even mine was the demo Yeah. that I'm using, that was as well. Okay. Put it in the request. I I thought it'd be something that was so easy to fix on my end, but, obviously, I do not know the answer. Okay?","start_word":303,"end_word":586,"sentiment":"neutral","sentiment_score":-0.02413021681935225},{"text":"No. No. No. It's beyond last night.","start_word":587,"end_word":593,"sentiment":"negative","sentiment_score":-0.3838610649108886},{"text":"Yep. Okay. Okay. So alright. I'll put it through. You go have a good afternoon, evening, whatever's left, Yep. Okay. and we'll see how it goes.","start_word":594,"end_word":619,"sentiment":"neutral","sentiment_score":0.18660780787467957},{"text":"Alright. Thank you.","start_word":620,"end_word":622,"sentiment":"positive","sentiment_score":0.5889646410942078},{"text":"Alright. Alright, mate. Alright.","start_word":623,"end_word":626,"sentiment":"neutral","sentiment_score":0.27660179138183594},{"text":"Thanks, man. Sure. Bye.","start_word":627,"end_word":630,"sentiment":"positive","sentiment_score":0.5665789842605591}],"average":{"sentiment":"neutral","sentiment_score":-0.0378341908596144}}}}