{"metadata":{"transaction_key":"deprecated","request_id":"01a0a400-d15d-7143-9f0a-9c08b9a5efa5","sha256":"72af14cc6776c661253d90f92acced80e490690e0c357663a7432c2de4b91db9","created":"2026-09-15T07:38:34.370Z","duration":1610.064,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":4036,"output_tokens":129},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":4673,"output_tokens":4683},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":4673,"output_tokens":561}},"results":{"channels":[{"alternatives":[{"transcript":"Hello. My name is Mary. I'm ringing from Airtel. Yeah. I'm doing great. Thank you so much. How are you doing today? Yeah. That's good to hear. So one of my colleague was about to transfer you earlier, and I already have here your address. To address you properly, may I have your name, please? Thank you. Thank you so much, Alexander. So if I check on your address and your address is serviceable with our Linham network, so I would like to ask if you have already checked on our or have preferred plan for your Internet. Would so yeah. May I just ask if you already have a preferred plan with the Internet, or I can discuss it to you on how you usually use the Internet for daily use so that you can choose this one. So so you don't want any contract. Correct? Yeah. Sure. Sure. Okay. No worries. So for Yes. We do have. Just give me one second. Let me just review here. If I may ask how many users, sorry? Oh, so okay. So at least two to three users. Correct? Okay. Well, if, Annette, how do you usually use the Internet? Would it be for email, surfing the web, or basic streaming, or do you work at home? If I may ask if you are also a gamer, you know. Okay. Alright. So so I mentioned earlier about your television being and I know that your television is okay. I think you could choose between our 25 MBPS plan and 50 MBPS plan. So for 25 over for 25 upload over 10, sorry. 25 download over 10 upload MBPS, that's $98 per month. And for 50 over 20 MBPS, that's $95 per month. Let me try with other network if your address yeah. Let me. Actually, we have an ongoing promotion for twelve months contract. We offer a 15% discount for your first three months, or that's including the router. It's gonna be a free router if you don't have one. And also sorry? Okay. But if it's fine. If you don't wanna have the free router, you don't need to pay as well for the delivery fee fee since there is already a pre setup router in your location right now. Yes. There is there yeah. An upfront payment is needed for us to activate the service. Yeah. It mhmm. Well, it depends actually on the plan. So would you choose mhmm. One moment. Just give me one second. Hold on. Because we I mean, for us to activate the service, an upfront payment is needed for us, you know, for us to move forward and yes. The service. So let me are you going to have a lock in contract for twelve months contract? This is for you to have the 15 per Sorry? Mhmm. Because for the this month, bill. I'm sorry. Alejandro? Mhmm. Of course. Of course. I know I know, Alexander. Let me just see here and check. Okay? But you're gonna get the twelve month contract. Correct? Okay. You're not gonna get I again, you're gonna get the twelve months contract. And, also, aren't you getting the route the free router as well? So okay. So we'll we'll Mhmm. Well, as long as your router is compatible with our network, and once we activate your service, we will be able I mean, you'll be able to, be connected to your Internet as soon as possible or within the day. Okay. For the upfront payment, okay. Let me just check here. Hold on. Alright. I will need you to go on this website. Can you try to access your browser, please? And before we proceed, is is it going to be the 25 MBPS or the 50 MBPS? You can lock in either both of these plan. It really depends on how you use the Internet. Well, for family of more or less three or less than three users, a basic plan for 25 Mbps is what we offer. This is for emails, serving the web, and basic streaming. Yes. Yes. It's unlimited. And it's you can use it for emails, like serving the web and then basic streaming. I'm sorry? Do you mean the 50? The 25 is mainly for you emails, like, surfing the web and basic streaming for the difference of 50 if you have a user, like, more than three to five. Yeah. The 50 MBPS is more of I mean, it's faster. That's $95 per month. The regular price, it's not yet discounted. Yeah. But you'll have a 15% discount for three months if you're gonna lock in with us for twelve months. Months. Do you mean the 25 NDPS? Okay. Yes. Yes. That's correct, Alexander. Do you already have a your browser opened? Thank you so much. Right now, I will be I'll help you sign in manually since I I just need to check if I mean, I mean, for the upfront payment. So on your browser, on your search bar, can you type in Airtel? It's Airtel, a I r t e l. Then a for alpha, u for uniform, p for papa, p for papa. No. It's a for alpha, u for uniform, p for papa. Yeah. T for tango, y for Yankee, l for Lima, t for tango, d for delta, dot snap forms. SnapForms. It's snapforms. No. It's let me spell it for phonetically. It's a u t t y l t d dot s for Sarah, n for Nancy, AForAlphaPForPapa, FForFrank, OForOscarRForRomeoMForMary, yes, s for Sierra, dot com dot a u. And then hit enter, please. Yes, please. Did you receive I mean, were you routed to the Airtel AU form? No? Oh, I no. No. No. No. Hold on. It's not complete yet. Aster.com .au, can you please type in can you go back please to the search bar? And please deleteeverything and I mean, x yeah. So after.com.au, it's forwardslash. /form, form, / airtel no. It's only one l, a I r t e l dash or hyphen. Dash or hyphen. Application. Yeah. L I c a c I o n application. Yes, please. You should be routed to our Airtel AU application form. I was able to access the form using let me let's just repeat it from the start. It's a Airtel. It's a alpha, I India, r Romeo, t tango, e echo, l Lima, a alpha, u for uniform, p papa, t tango, y Yankee, l it's Yes. It's and then t for tango, Y for Yankee, Lima, tango, delta, dot yes. Dot. I mean, it's not a word, but just like a dot or period. And then snap forms with the letter s.com.au. Snap forms with letter s. Hold on. S n a t f o r m s. Yes. Dot com.au /form/airtel, airtel, dash or hyphen, application. Mhmm. Yes, please. Okay. Can you try to access our website, airtel.net.au, please? When you are on our website, airtel.net.au. Yeah. Airtel.net.au. No. No. No. There there's no .com. .Au. Yes. Are you on our website? Alright. So you should be seeing this, like, an icon. That's a small icon. That's our chatbot. Can you please click that? Click that and then type anything. I Okay. Let me yes. So I'll forward you the link through here. Okay? That's me. Jessica is our chatbot, and my name is Mary. So this is the online application form. Yes, please. So for this one, Alexander, I'm just trying to use this application for manually since you mentioned that you cannot pay for the upfront payment. But but again uh-huh. Uh-huh. Yeah. So we're I'm just checking this if, I mean, upfront payment I mean, we could if we could still activate the service without upfront payment. But if it's not possible, I think how about having a payment plan or just, like, a 75% of the upfront payment? Could would you be able to pay for it? Okay. I'll work on it later. Were you able to access the link that I sent? Okay. Can you please fill it up? Fill it in. And then just leave the customer plan, the terms applicable oh, office is only. You can add the terms applicable for twelve months since you are gonna locked in with us. Please know that early if in any case that we'll not be able to complete that contract for twelve months, we are subject for the early termination fee. So please type in the terms applicable. Yeah. Just leave it so just leave it that way. Yes, please. Terms that's applicable is twelve months. Yes. Twelve months contract. It's Linham. No worries. You can just leave it blank as well. I will communicate with the tech support later. The please click on the promo saver 15. But we can also manually no. It's fine. No. This is if this is our previous application, that's why this is actually somehow an exemption. But the accommodation voucher is no longer offering right now. But I can issue or provide you the promo saver 15 just like what I've mentioned earlier, our current promotion. Select network okay. Did you enter Linham in the Select network provider? Lindham. It's l for Lima, y for Yankee, n for Nancy, h for Henry, hotel, a for alpha, m for Mary. Yes. Yeah. Yeah. That's correct. Okay. If that is required, can you type in 25 over 10 MBPS? Slash. 10 MBPS. Mhmm. MBPS. M for Mary, b for Bravo, PForPapa, S ForSierraNBTS. Have can you try to submit? Okay. So I'll get back to you. We'll just review your application form. Okay? Since it's almost office hours, is it okay to call you back tomorrow? Thank you so much. Do you have a specific time that you want me to call you or any time? Alright. Alright. 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My name is Mary. I'm ringing from Airtel. Yeah. I'm doing great.\n\nThank you so much. How are you doing today? Yeah. That's good to hear. So one of my colleague was about to transfer you earlier, and I already have here your address.\n\nTo address you properly, may I have your name, please? Thank you. Thank you so much, Alexander. So if I check on your address and your address is serviceable with our Linham network, so I would like to ask if you have already checked on our or have preferred plan for your Internet. Would so yeah.\n\nMay I just ask if you already have a preferred plan with the Internet, or I can discuss it to you on how you usually use the Internet for daily use so that you can choose this one. So so you don't want any contract. Correct? Yeah. Sure.\n\nSure. Okay. No worries. So for Yes. We do have.\n\nJust give me one second. Let me just review here. If I may ask how many users, sorry? Oh, so okay. So at least two to three users.\n\nCorrect? Okay. Well, if, Annette, how do you usually use the Internet? Would it be for email, surfing the web, or basic streaming, or do you work at home? If I may ask if you are also a gamer, you know.\n\nOkay. Alright. So so I mentioned earlier about your television being and I know that your television is okay. I think you could choose between our 25 MBPS plan and 50 MBPS plan. So for 25 over for 25 upload over 10, sorry.\n\n25 download over 10 upload MBPS, that's $98 per month. And for 50 over 20 MBPS, that's $95 per month. Let me try with other network if your address yeah. Let me. Actually, we have an ongoing promotion for twelve months contract.\n\nWe offer a 15% discount for your first three months, or that's including the router. It's gonna be a free router if you don't have one. And also sorry? Okay. But if it's fine.\n\nIf you don't wanna have the free router, you don't need to pay as well for the delivery fee fee since there is already a pre setup router in your location right now. Yes. There is there yeah. An upfront payment is needed for us to activate the service. Yeah.\n\nIt mhmm. Well, it depends actually on the plan. So would you choose mhmm. One moment. Just give me one second.\n\nHold on. Because we I mean, for us to activate the service, an upfront payment is needed for us, you know, for us to move forward and yes. The service. So let me are you going to have a lock in contract for twelve months contract? This is for you to have the 15 per Sorry?\n\nMhmm. Because for the this month, bill. I'm sorry. Alejandro? Mhmm.\n\nOf course. Of course. I know I know, Alexander. Let me just see here and check. Okay?\n\nBut you're gonna get the twelve month contract. Correct? Okay. You're not gonna get I again, you're gonna get the twelve months contract. And, also, aren't you getting the route the free router as well?\n\nSo okay. So we'll we'll Mhmm. Well, as long as your router is compatible with our network, and once we activate your service, we will be able I mean, you'll be able to, be connected to your Internet as soon as possible or within the day. Okay. For the upfront payment, okay.\n\nLet me just check here. Hold on. Alright. I will need you to go on this website. Can you try to access your browser, please?\n\nAnd before we proceed, is is it going to be the 25 MBPS or the 50 MBPS? You can lock in either both of these plan. It really depends on how you use the Internet. Well, for family of more or less three or less than three users, a basic plan for 25 Mbps is what we offer. This is for emails, serving the web, and basic streaming.\n\nYes. Yes. It's unlimited. And it's you can use it for emails, like serving the web and then basic streaming. I'm sorry?\n\nDo you mean the 50? The 25 is mainly for you emails, like, surfing the web and basic streaming for the difference of 50 if you have a user, like, more than three to five. Yeah. The 50 MBPS is more of I mean, it's faster. That's $95 per month.\n\nThe regular price, it's not yet discounted. Yeah. But you'll have a 15% discount for three months if you're gonna lock in with us for twelve months. Months. Do you mean the 25 NDPS?\n\nOkay. Yes. Yes. That's correct, Alexander. Do you already have a your browser opened?\n\nThank you so much. Right now, I will be I'll help you sign in manually since I I just need to check if I mean, I mean, for the upfront payment. So on your browser, on your search bar, can you type in Airtel? It's Airtel, a I r t e l. Then a for alpha, u for uniform, p for papa, p for papa.\n\nNo. It's a for alpha, u for uniform, p for papa. Yeah. T for tango, y for Yankee, l for Lima, t for tango, d for delta, dot snap forms. SnapForms.\n\nIt's snapforms. No. It's let me spell it for phonetically. It's a u t t y l t d dot s for Sarah, n for Nancy, AForAlphaPForPapa, FForFrank, OForOscarRForRomeoMForMary, yes, s for Sierra, dot com dot a u. And then hit enter, please.\n\nYes, please. Did you receive I mean, were you routed to the Airtel AU form? No? Oh, I no. No.\n\nNo. No. Hold on. It's not complete yet. Aster.com .au, can you please type in can you go back please to the search bar?\n\nAnd please deleteeverything and I mean, x yeah. So after.com.au, it's forwardslash. /form, form, / airtel no. It's only one l, a I r t e l dash or hyphen. Dash or hyphen.\n\nApplication. Yeah. L I c a c I o n application. Yes, please. You should be routed to our Airtel AU application form.\n\nI was able to access the form using let me let's just repeat it from the start. It's a Airtel. It's a alpha, I India, r Romeo, t tango, e echo, l Lima, a alpha, u for uniform, p papa, t tango, y Yankee, l it's Yes. It's and then t for tango, Y for Yankee, Lima, tango, delta, dot yes. Dot.\n\nI mean, it's not a word, but just like a dot or period. And then snap forms with the letter s.com.au. Snap forms with letter s. Hold on. S n a t f o r m s.\n\nYes. Dot com.au /form/airtel, airtel, dash or hyphen, application. Mhmm. Yes, please. Okay.\n\nCan you try to access our website, airtel.net.au, please? When you are on our website, airtel.net.au. Yeah. Airtel.net.au. No.\n\nNo. No. There there's no .com. .Au. Yes.\n\nAre you on our website? Alright. So you should be seeing this, like, an icon. That's a small icon. That's our chatbot.\n\nCan you please click that? Click that and then type anything. I Okay. Let me yes. So I'll forward you the link through here.\n\nOkay? That's me. Jessica is our chatbot, and my name is Mary. So this is the online application form. Yes, please.\n\nSo for this one, Alexander, I'm just trying to use this application for manually since you mentioned that you cannot pay for the upfront payment. But but again uh-huh. Uh-huh. Yeah. So we're I'm just checking this if, I mean, upfront payment I mean, we could if we could still activate the service without upfront payment.\n\nBut if it's not possible, I think how about having a payment plan or just, like, a 75% of the upfront payment? Could would you be able to pay for it? Okay. I'll work on it later. Were you able to access the link that I sent?\n\nOkay. Can you please fill it up? Fill it in. And then just leave the customer plan, the terms applicable oh, office is only. You can add the terms applicable for twelve months since you are gonna locked in with us.\n\nPlease know that early if in any case that we'll not be able to complete that contract for twelve months, we are subject for the early termination fee. So please type in the terms applicable. Yeah. Just leave it so just leave it that way. Yes, please.\n\nTerms that's applicable is twelve months. Yes. Twelve months contract. It's Linham. No worries.\n\nYou can just leave it blank as well. I will communicate with the tech support later. The please click on the promo saver 15. But we can also manually no. It's fine.\n\nNo. This is if this is our previous application, that's why this is actually somehow an exemption. But the accommodation voucher is no longer offering right now. But I can issue or provide you the promo saver 15 just like what I've mentioned earlier, our current promotion. Select network okay.\n\nDid you enter Linham in the Select network provider? Lindham. It's l for Lima, y for Yankee, n for Nancy, h for Henry, hotel, a for alpha, m for Mary. Yes. Yeah.\n\nYeah. That's correct. Okay. If that is required, can you type in 25 over 10 MBPS? Slash.\n\n10 MBPS. Mhmm. MBPS. M for Mary, b for Bravo, PForPapa, S ForSierraNBTS. Have can you try to submit?\n\nOkay. So I'll get back to you. We'll just review your application form. Okay? Since it's almost office hours, is it okay to call you back tomorrow?\n\nThank you so much. Do you have a specific time that you want me to call you or any time? Alright. Alright. Thank you thank you so much.","paragraphs":[{"sentences":[{"text":"Hello.","start":2.6399999,"end":3.04,"sentiment":"neutral","sentiment_score":0.026449602097272873},{"text":"My name is Mary.","start":3.04,"end":3.84,"sentiment":"neutral","sentiment_score":0.030945944599807262},{"text":"I'm ringing from Airtel.","start":3.84,"end":5.14,"sentiment":"neutral","sentiment_score":0.048679483123123646},{"text":"Yeah.","start":7.8399997,"end":8.16,"sentiment":"neutral","sentiment_score":0.322614848613739},{"text":"I'm doing great.","start":8.16,"end":8.72,"sentiment":"positive","sentiment_score":0.6381356914838155}],"sentiment":"neutral","sentiment_score":0.1986133258503217,"num_words":13,"start":2.6399999,"end":8.72},{"sentences":[{"text":"Thank you so much.","start":8.72,"end":9.36,"sentiment":"positive","sentiment_score":0.7266342341899872},{"text":"How are you doing today?","start":9.36,"end":10.66,"sentiment":"positive","sentiment_score":0.4163063108921051},{"text":"Yeah.","start":13.195,"end":13.434999,"sentiment":"neutral","sentiment_score":0.3004257082939148},{"text":"That's good to hear.","start":13.434999,"end":14.474999,"sentiment":"positive","sentiment_score":0.4620833322405815},{"text":"So one of my colleague was about to transfer you earlier, and I already have here your address.","start":14.474999,"end":19.135,"sentiment":"neutral","sentiment_score":0.03622768964204523}],"sentiment":"neutral","sentiment_score":0.2434039356885478,"num_words":32,"start":8.72,"end":19.135},{"sentences":[{"text":"To address you properly, may I have your name, please?","start":19.515,"end":22.735,"sentiment":"neutral","sentiment_score":0.025054603442549707},{"text":"Thank you.","start":24.634998,"end":25.375,"sentiment":"neutral","sentiment_score":0.07420015335083008},{"text":"Thank you so much, Alexander.","start":26.634998,"end":28.175,"sentiment":"neutral","sentiment_score":0.2555928289890289},{"text":"So if I check on your address and your address is serviceable with our Linham network, so I would like to ask if you have already checked on our or have preferred plan for your Internet.","start":28.314999,"end":44.26,"sentiment":"neutral","sentiment_score":0.04516221839003265},{"text":"Would so yeah.","start":44.875,"end":51.675,"sentiment":"neutral","sentiment_score":-0.014903930947184563}],"sentiment":"neutral","sentiment_score":0.05817925991557006,"num_words":56,"start":19.515,"end":51.675},{"sentences":[{"text":"May I just ask if you already have a preferred plan with the Internet, or I can discuss it to you on how you usually use the Internet for daily use so that you can choose this one.","start":51.675,"end":67.52,"sentiment":"neutral","sentiment_score":0.0004447753737239461},{"text":"So so you don't want any contract.","start":78.175,"end":80.175,"sentiment":"neutral","sentiment_score":-0.16710739263466426},{"text":"Correct?","start":80.175,"end":80.675,"sentiment":"neutral","sentiment_score":-0.0913933515548706},{"text":"Yeah.","start":82.735,"end":83.055,"sentiment":"neutral","sentiment_score":-0.06419802457094193},{"text":"Sure.","start":83.055,"end":83.295,"sentiment":"neutral","sentiment_score":-0.0202769972383976}],"sentiment":"neutral","sentiment_score":-0.02768163870011146,"num_words":48,"start":51.675,"end":83.295},{"sentences":[{"text":"Sure.","start":83.295,"end":83.795,"sentiment":"neutral","sentiment_score":-0.007417158223688602},{"text":"Okay.","start":84.735,"end":85.135,"sentiment":"neutral","sentiment_score":0.004032895900309086},{"text":"No worries.","start":85.135,"end":85.875,"sentiment":"neutral","sentiment_score":0.0021607154048979282},{"text":"So for Yes.","start":86.22,"end":90.46001,"sentiment":"neutral","sentiment_score":0.007092234989007314},{"text":"We do have.","start":90.46001,"end":91.100006,"sentiment":"neutral","sentiment_score":0.026201033343871433}],"sentiment":"neutral","sentiment_score":0.010081697348505258,"num_words":10,"start":83.295,"end":91.100006},{"sentences":[{"text":"Just give me one second.","start":91.100006,"end":92.14,"sentiment":"neutral","sentiment_score":-0.0002848813310265541},{"text":"Let me just review here.","start":92.14,"end":94.48,"sentiment":"neutral","sentiment_score":0.0018529359251260758},{"text":"If I may ask how many users, sorry?","start":94.54,"end":102.945,"sentiment":"neutral","sentiment_score":-0.0032912283204495907},{"text":"Oh, so okay.","start":110.845,"end":112.205,"sentiment":"neutral","sentiment_score":0.017393685256441433},{"text":"So at least two to three users.","start":112.205,"end":113.985,"sentiment":"neutral","sentiment_score":0.0023257884063891004}],"sentiment":"neutral","sentiment_score":0.0017847150364624603,"num_words":28,"start":91.100006,"end":113.985},{"sentences":[{"text":"Correct?","start":114.045,"end":114.545,"sentiment":"neutral","sentiment_score":-0.003817168064415455},{"text":"Okay.","start":118.6,"end":119.1,"sentiment":"neutral","sentiment_score":0.004158779978752136},{"text":"Well, if, Annette, how do you usually use the Internet?","start":119.159996,"end":124.299995,"sentiment":"neutral","sentiment_score":0.0042944843880832195},{"text":"Would it be for email, surfing the web, or basic streaming, or do you work at home?","start":124.44,"end":129.02,"sentiment":"neutral","sentiment_score":-0.0013538764460998423},{"text":"If I may ask if you are also a gamer, you know.","start":139.025,"end":143.365,"sentiment":"neutral","sentiment_score":0.056980482302606106}],"sentiment":"neutral","sentiment_score":0.017171618142505972,"num_words":41,"start":114.045,"end":143.365},{"sentences":[{"text":"Okay.","start":155.44,"end":155.94,"sentiment":"neutral","sentiment_score":0.06267936527729034},{"text":"Alright.","start":157.585,"end":157.825,"sentiment":"neutral","sentiment_score":0.0830884799361229},{"text":"So so I mentioned earlier about your television being and I know that your television is okay.","start":157.825,"end":170.30501,"sentiment":"neutral","sentiment_score":0.03697673899724203},{"text":"I think you could choose between our 25 MBPS plan and 50 MBPS plan.","start":170.30501,"end":179.58,"sentiment":"neutral","sentiment_score":0.11969764051692826},{"text":"So for 25 over for 25 upload over 10, sorry.","start":181.95999,"end":189.135,"sentiment":"neutral","sentiment_score":-0.005943794921040535}],"sentiment":"neutral","sentiment_score":0.05559770758588647,"num_words":43,"start":155.44,"end":189.135},{"sentences":[{"text":"25 download over 10 upload MBPS, that's $98 per month.","start":189.135,"end":194.115,"sentiment":"neutral","sentiment_score":-0.03614933341741562},{"text":"And for 50 over 20 MBPS, that's $95 per month.","start":194.41501,"end":198.515,"sentiment":"neutral","sentiment_score":-0.04442798085510731},{"text":"Let me try with other network if your address yeah.","start":205.72,"end":216.68001,"sentiment":"neutral","sentiment_score":-0.020510770939290525},{"text":"Let me.","start":216.68001,"end":217.335,"sentiment":"neutral","sentiment_score":0.03136636037379503},{"text":"Actually, we have an ongoing promotion for twelve months contract.","start":217.57501,"end":223.43501,"sentiment":"neutral","sentiment_score":0.20233066007494926}],"sentiment":"neutral","sentiment_score":0.025599011175689242,"num_words":42,"start":189.135,"end":223.43501},{"sentences":[{"text":"We offer a 15% discount for your first three months, or that's including the router.","start":223.49501,"end":231.19,"sentiment":"neutral","sentiment_score":0.2275157372156779},{"text":"It's gonna be a free router if you don't have one.","start":231.19,"end":233.77,"sentiment":"neutral","sentiment_score":0.15408232672647995},{"text":"And also sorry?","start":233.83,"end":239.69,"sentiment":"neutral","sentiment_score":0.04130526880423228},{"text":"Okay.","start":248.605,"end":249.105,"sentiment":"neutral","sentiment_score":0.11228501796722412},{"text":"But if it's fine.","start":249.565,"end":250.605,"sentiment":"neutral","sentiment_score":0.15398101322352886}],"sentiment":"neutral","sentiment_score":0.1752872508676613,"num_words":34,"start":223.49501,"end":250.605},{"sentences":[{"text":"If you don't wanna have the free router, you don't need to pay as well for the delivery fee fee since there is already a pre setup router in your location right now.","start":250.605,"end":261.45,"sentiment":"neutral","sentiment_score":0.14248599270076462},{"text":"Yes.","start":277.635,"end":278.115,"sentiment":"neutral","sentiment_score":0.08421233296394348},{"text":"There is there yeah.","start":278.115,"end":279.395,"sentiment":"neutral","sentiment_score":0.03546573966741562},{"text":"An upfront payment is needed for us to activate the service.","start":279.395,"end":283.255,"sentiment":"neutral","sentiment_score":0.006548399274999447},{"text":"Yeah.","start":288.94,"end":289.26,"sentiment":"neutral","sentiment_score":0.02710524760186672}],"sentiment":"neutral","sentiment_score":0.10054501380771398,"num_words":50,"start":250.605,"end":289.26},{"sentences":[{"text":"It mhmm.","start":289.26,"end":291.2,"sentiment":"neutral","sentiment_score":-0.006933549419045448},{"text":"Well, it depends actually on the plan.","start":292.06,"end":295.84,"sentiment":"neutral","sentiment_score":-0.057825065084866116},{"text":"So would you choose mhmm.","start":296.06,"end":309.895,"sentiment":"neutral","sentiment_score":-0.09139625430107116},{"text":"One moment.","start":315.55,"end":316.27,"sentiment":"neutral","sentiment_score":-0.010333367623388767},{"text":"Just give me one second.","start":316.27,"end":317.47,"sentiment":"neutral","sentiment_score":-0.0027396585792303085}],"sentiment":"neutral","sentiment_score":-0.04333280257525898,"num_words":21,"start":289.26,"end":317.47},{"sentences":[{"text":"Hold on.","start":317.47,"end":318.11,"sentiment":"neutral","sentiment_score":-0.0033016400411725044},{"text":"Because we I mean, for us to activate the service, an upfront payment is needed for us, you know, for us to move forward and yes.","start":318.11,"end":329.345,"sentiment":"neutral","sentiment_score":0.022472221834155228},{"text":"The service.","start":329.345,"end":330.085,"sentiment":"neutral","sentiment_score":0.08313177898526192},{"text":"So let me are you going to have a lock in contract for twelve months contract?","start":334.465,"end":339.10498,"sentiment":"neutral","sentiment_score":0.010771167580969632},{"text":"This is for you to have the 15 per Sorry?","start":339.10498,"end":359.995,"sentiment":"neutral","sentiment_score":0.017990564182400703}],"sentiment":"neutral","sentiment_score":0.019574685155280998,"num_words":56,"start":317.47,"end":359.995},{"sentences":[{"text":"Mhmm.","start":364.29498,"end":364.79498,"sentiment":"neutral","sentiment_score":-0.17855311930179596},{"text":"Because for the this month, bill.","start":378.57,"end":384.70502,"sentiment":"neutral","sentiment_score":0.20575251430273056},{"text":"I'm sorry.","start":398.14,"end":398.88,"sentiment":"neutral","sentiment_score":0.04830607399344444},{"text":"Alejandro?","start":399.1,"end":399.6,"sentiment":"neutral","sentiment_score":0.013404320925474169},{"text":"Mhmm.","start":413.585,"end":413.985,"sentiment":"neutral","sentiment_score":-0.0021764980629086494}],"sentiment":"neutral","sentiment_score":0.1058001761240038,"num_words":11,"start":364.29498,"end":413.985},{"sentences":[{"text":"Of course.","start":413.985,"end":414.465,"sentiment":"neutral","sentiment_score":0.020602533593773842},{"text":"Of course.","start":414.465,"end":414.945,"sentiment":"neutral","sentiment_score":0.011220492422580719},{"text":"I know I know, Alexander.","start":414.945,"end":416.325,"sentiment":"neutral","sentiment_score":-0.03610502742230892},{"text":"Let me just see here and check.","start":417.025,"end":419.24,"sentiment":"neutral","sentiment_score":-0.02719828672707081},{"text":"Okay?","start":419.24,"end":419.74,"sentiment":"neutral","sentiment_score":-0.15169155597686768}],"sentiment":"neutral","sentiment_score":-0.026997567537952873,"num_words":17,"start":413.985,"end":419.74},{"sentences":[{"text":"But you're gonna get the twelve month contract.","start":423.0,"end":425.18,"sentiment":"neutral","sentiment_score":0.07143001165241003},{"text":"Correct?","start":425.24,"end":425.74,"sentiment":"neutral","sentiment_score":0.10086118429899216},{"text":"Okay.","start":439.41498,"end":439.91498,"sentiment":"neutral","sentiment_score":0.16478893160820007},{"text":"You're not gonna get I again, you're gonna get the twelve months contract.","start":441.09497,"end":445.34003,"sentiment":"neutral","sentiment_score":0.03806769131467892},{"text":"And, also, aren't you getting the route the free router as well?","start":445.40002,"end":450.86002,"sentiment":"neutral","sentiment_score":0.0125190121276925}],"sentiment":"neutral","sentiment_score":0.04234852404998882,"num_words":35,"start":423.0,"end":450.86002},{"sentences":[{"text":"So okay.","start":453.96002,"end":456.585,"sentiment":"neutral","sentiment_score":0.009173562750220299},{"text":"So we'll we'll Mhmm.","start":456.585,"end":466.845,"sentiment":"neutral","sentiment_score":0.01326088747009635},{"text":"Well, as long as your router is compatible with our network, and once we activate your service, we will be able I mean, you'll be able to, be connected to your Internet as soon as possible or within the day.","start":471.88,"end":486.45502,"sentiment":"neutral","sentiment_score":0.19621440479531885},{"text":"Okay.","start":493.95502,"end":494.45502,"sentiment":"neutral","sentiment_score":0.060534797608852386},{"text":"For the upfront payment, okay.","start":496.915,"end":506.4,"sentiment":"neutral","sentiment_score":0.05480321869254112}],"sentiment":"neutral","sentiment_score":0.15874072612048343,"num_words":52,"start":453.96002,"end":506.4},{"sentences":[{"text":"Let me just check here.","start":506.46,"end":508.06,"sentiment":"neutral","sentiment_score":0.05035094097256661},{"text":"Hold on.","start":508.06,"end":508.8,"sentiment":"neutral","sentiment_score":0.008935227058827877},{"text":"Alright.","start":528.63,"end":529.13,"sentiment":"neutral","sentiment_score":0.03292491286993027},{"text":"I will need you to go on this website.","start":529.19,"end":533.51,"sentiment":"neutral","sentiment_score":0.004665892364250289},{"text":"Can you try to access your browser, please?","start":533.51,"end":536.41,"sentiment":"neutral","sentiment_score":-0.0029314872808754444}],"sentiment":"neutral","sentiment_score":0.012843648195266724,"num_words":25,"start":506.46,"end":536.41},{"sentences":[{"text":"And before we proceed, is is it going to be the 25 MBPS or the 50 MBPS?","start":544.59503,"end":549.97504,"sentiment":"neutral","sentiment_score":-0.0007465685553410474},{"text":"You can lock in either both of these plan.","start":556.60004,"end":560.06,"sentiment":"neutral","sentiment_score":-0.010669035216172537},{"text":"It really depends on how you use the Internet.","start":560.68,"end":563.34,"sentiment":"neutral","sentiment_score":0.006195699175198873},{"text":"Well, for family of more or less three or less than three users, a basic plan for 25 Mbps is what we offer.","start":566.76,"end":577.145,"sentiment":"neutral","sentiment_score":0.08855329070280751},{"text":"This is for emails, serving the web, and basic streaming.","start":577.145,"end":583.085,"sentiment":"neutral","sentiment_score":0.05462864944711328}],"sentiment":"neutral","sentiment_score":0.037206771923913896,"num_words":68,"start":544.59503,"end":583.085},{"sentences":[{"text":"Yes.","start":584.265,"end":584.55,"sentiment":"neutral","sentiment_score":0.05844486132264137},{"text":"Yes.","start":587.19,"end":587.58997,"sentiment":"neutral","sentiment_score":0.15368357300758362},{"text":"It's unlimited.","start":587.58997,"end":588.41,"sentiment":"neutral","sentiment_score":0.21640340238809586},{"text":"And it's you can use it for emails, like serving the web and then basic streaming.","start":588.79,"end":593.85,"sentiment":"neutral","sentiment_score":0.20310645457357168},{"text":"I'm sorry?","start":604.845,"end":605.505,"sentiment":"neutral","sentiment_score":-0.06454337760806084}],"sentiment":"neutral","sentiment_score":0.17116144350306553,"num_words":22,"start":584.265,"end":605.505},{"sentences":[{"text":"Do you mean the 50?","start":612.58,"end":613.72,"sentiment":"neutral","sentiment_score":-0.02942606434226036},{"text":"The 25 is mainly for you emails, like, surfing the web and basic streaming for the difference of 50 if you have a user, like, more than three to five.","start":617.62,"end":630.765,"sentiment":"neutral","sentiment_score":0.02473700319727262},{"text":"Yeah.","start":638.42505,"end":638.92505,"sentiment":"neutral","sentiment_score":0.008047206327319145},{"text":"The 50 MBPS is more of I mean, it's faster.","start":639.27997,"end":642.56,"sentiment":"neutral","sentiment_score":0.00736678708344698},{"text":"That's $95 per month.","start":642.56,"end":644.24,"sentiment":"neutral","sentiment_score":-0.01318915793672204}],"sentiment":"neutral","sentiment_score":0.012478764392435551,"num_words":50,"start":612.58,"end":644.24},{"sentences":[{"text":"The regular price, it's not yet discounted.","start":644.24,"end":646.66,"sentiment":"neutral","sentiment_score":-0.10724360176495143},{"text":"Yeah.","start":649.52,"end":649.83997,"sentiment":"neutral","sentiment_score":0.05583643913269043},{"text":"But you'll have a 15% discount for three months if you're gonna lock in with us for twelve months.","start":649.83997,"end":654.645,"sentiment":"neutral","sentiment_score":0.14266479564340492},{"text":"Months.","start":660.72504,"end":661.22504,"sentiment":"neutral","sentiment_score":0.017360074445605278},{"text":"Do you mean the 25 NDPS?","start":663.04504,"end":664.905,"sentiment":"neutral","sentiment_score":0.009294508025050163}],"sentiment":"neutral","sentiment_score":0.061437925488194996,"num_words":34,"start":644.24,"end":664.905},{"sentences":[{"text":"Okay.","start":669.48004,"end":669.98004,"sentiment":"neutral","sentiment_score":0.036421068012714386},{"text":"Yes.","start":670.44,"end":670.92004,"sentiment":"neutral","sentiment_score":0.05205217003822327},{"text":"Yes.","start":670.92004,"end":671.32,"sentiment":"neutral","sentiment_score":0.061607543379068375},{"text":"That's correct, Alexander.","start":671.32,"end":672.62006,"sentiment":"neutral","sentiment_score":0.10233772297700246},{"text":"Do you already have a your browser opened?","start":673.56,"end":676.94,"sentiment":"neutral","sentiment_score":0.03486148826777935}],"sentiment":"neutral","sentiment_score":0.05257041832166059,"num_words":14,"start":669.48004,"end":676.94},{"sentences":[{"text":"Thank you so much.","start":680.21497,"end":680.855,"sentiment":"positive","sentiment_score":0.4447232708334923},{"text":"Right now, I will be I'll help you sign in manually since I I just need to check if I mean, I mean, for the upfront payment.","start":680.855,"end":694.71497,"sentiment":"neutral","sentiment_score":0.038214148194701585},{"text":"So on your browser, on your search bar, can you type in Airtel?","start":695.67,"end":702.89,"sentiment":"neutral","sentiment_score":0.03442156096347249},{"text":"It's Airtel, a I r t e l.","start":706.07,"end":709.85,"sentiment":"neutral","sentiment_score":0.019448248436674476},{"text":"Then a for alpha, u for uniform, p for papa, p for papa.","start":713.395,"end":728.54,"sentiment":"neutral","sentiment_score":0.012077740787600096}],"sentiment":"neutral","sentiment_score":0.054934646074588485,"num_words":65,"start":680.21497,"end":728.54},{"sentences":[{"text":"No.","start":732.68,"end":733.0,"sentiment":"neutral","sentiment_score":-0.04901923984289169},{"text":"It's a for alpha, u for uniform, p for papa.","start":733.0,"end":737.1,"sentiment":"neutral","sentiment_score":-0.017610655818134546},{"text":"Yeah.","start":740.745,"end":741.225,"sentiment":"neutral","sentiment_score":0.05273016542196274},{"text":"T for tango, y for Yankee, l for Lima, t for tango, d for delta, dot snap forms.","start":741.225,"end":762.14996,"sentiment":"neutral","sentiment_score":0.01641256253545483},{"text":"SnapForms.","start":766.825,"end":767.325,"sentiment":"neutral","sentiment_score":0.00005069915277999826}],"sentiment":"neutral","sentiment_score":0.00397036103834492,"num_words":31,"start":732.68,"end":767.325},{"sentences":[{"text":"It's snapforms.","start":767.625,"end":771.085,"sentiment":"neutral","sentiment_score":0.006327832117676735},{"text":"No.","start":774.66504,"end":774.98505,"sentiment":"neutral","sentiment_score":-0.08237121999263763},{"text":"It's let me spell it for phonetically.","start":774.98505,"end":777.325,"sentiment":"neutral","sentiment_score":-0.06316783704927989},{"text":"It's a u t t y l t d dot s for Sarah, n for Nancy, AForAlphaPForPapa, FForFrank, OForOscarRForRomeoMForMary, yes, s for Sierra, dot com dot a u.","start":778.265,"end":817.985,"sentiment":"neutral","sentiment_score":0.0018962265956880791},{"text":"And then hit enter, please.","start":821.805,"end":823.64496,"sentiment":"neutral","sentiment_score":0.006118998304009438}],"sentiment":"neutral","sentiment_score":-0.009958164625649536,"num_words":43,"start":767.625,"end":823.64496},{"sentences":[{"text":"Yes, please.","start":823.64496,"end":824.46497,"sentiment":"neutral","sentiment_score":0.03572625480592251},{"text":"Did you receive I mean, were you routed to the Airtel AU form?","start":844.515,"end":848.535,"sentiment":"neutral","sentiment_score":-0.008484364988712164},{"text":"No?","start":851.555,"end":852.055,"sentiment":"neutral","sentiment_score":-0.1866457462310791},{"text":"Oh, I no.","start":858.41003,"end":859.37,"sentiment":"neutral","sentiment_score":-0.2558024376630783},{"text":"No.","start":859.37,"end":859.41003,"sentiment":"neutral","sentiment_score":-0.3323839604854584}],"sentiment":"neutral","sentiment_score":-0.06626406274735927,"num_words":20,"start":823.64496,"end":859.41003},{"sentences":[{"text":"No.","start":859.41003,"end":859.45,"sentiment":"negative","sentiment_score":-0.3823405802249909},{"text":"No.","start":859.45,"end":859.95,"sentiment":"negative","sentiment_score":-0.38331836462020874},{"text":"Hold on.","start":860.01,"end":860.81,"sentiment":"negative","sentiment_score":-0.39785055816173553},{"text":"It's not complete yet.","start":860.81,"end":863.23004,"sentiment":"negative","sentiment_score":-0.5163098350167274},{"text":"Aster.com .au, can you please type in can you go back please to the search bar?","start":864.89,"end":871.15,"sentiment":"neutral","sentiment_score":-0.06978778052143753}],"sentiment":"neutral","sentiment_score":-0.19763349539910754,"num_words":24,"start":859.41003,"end":871.15},{"sentences":[{"text":"And please deleteeverything and I mean, x yeah.","start":880.03503,"end":886.36,"sentiment":"neutral","sentiment_score":-0.05915068136528134},{"text":"So after.com.au, it's forwardslash.","start":886.5,"end":890.6,"sentiment":"neutral","sentiment_score":-0.008699674935390552},{"text":"/form, form, / airtel no.","start":904.425,"end":921.61005,"sentiment":"neutral","sentiment_score":-0.016742746159434323},{"text":"It's only one l, a I r t e l dash or hyphen.","start":921.61005,"end":929.775,"sentiment":"neutral","sentiment_score":-0.017445949622644827},{"text":"Dash or hyphen.","start":935.59503,"end":936.655,"sentiment":"neutral","sentiment_score":0.007999581284821033}],"sentiment":"neutral","sentiment_score":-0.024556775242672302,"num_words":33,"start":880.03503,"end":936.655},{"sentences":[{"text":"Application.","start":937.035,"end":937.535,"sentiment":"neutral","sentiment_score":0.008913801051676273},{"text":"Yeah.","start":941.18,"end":941.68,"sentiment":"neutral","sentiment_score":0.08650168031454086},{"text":"L I c a c I o n application.","start":944.54004,"end":947.76,"sentiment":"neutral","sentiment_score":0.03406915254890919},{"text":"Yes, please.","start":952.155,"end":953.055,"sentiment":"neutral","sentiment_score":0.24197059869766235},{"text":"You should be routed to our Airtel AU application form.","start":953.115,"end":957.935,"sentiment":"neutral","sentiment_score":0.28695798069238665}],"sentiment":"neutral","sentiment_score":0.16328516776633004,"num_words":23,"start":937.035,"end":957.935},{"sentences":[{"text":"I was able to access the form using let me let's just repeat it from the start.","start":981.945,"end":991.005,"sentiment":"neutral","sentiment_score":0.320919130654896},{"text":"It's a Airtel.","start":995.27997,"end":997.06,"sentiment":"neutral","sentiment_score":0.11076874037583669},{"text":"It's a alpha, I India, r Romeo, t tango, e echo, l Lima, a alpha, u for uniform, p papa, t tango, y Yankee, l it's Yes.","start":997.19995,"end":1027.0,"sentiment":"neutral","sentiment_score":0.05464037380146759},{"text":"It's and then t for tango, Y for Yankee, Lima, tango, delta, dot yes.","start":1027.0,"end":1047.4149,"sentiment":"neutral","sentiment_score":0.027302913766886507},{"text":"Dot.","start":1047.475,"end":1047.975,"sentiment":"neutral","sentiment_score":-0.03684519603848457}],"sentiment":"neutral","sentiment_score":0.12271963115481119,"num_words":62,"start":981.945,"end":1047.975},{"sentences":[{"text":"I mean, it's not a word, but just like a dot or period.","start":1048.355,"end":1051.4149,"sentiment":"neutral","sentiment_score":-0.08619477571203159},{"text":"And then snap forms with the letter s.com.au.","start":1053.715,"end":1061.52,"sentiment":"neutral","sentiment_score":0.0071841138415038586},{"text":"Snap forms with letter s.","start":1066.4601,"end":1068.88,"sentiment":"neutral","sentiment_score":-0.0063065472058951855},{"text":"Hold on.","start":1071.7949,"end":1072.615,"sentiment":"neutral","sentiment_score":0.0031280412804335356},{"text":"S n a t f o r m s.","start":1073.475,"end":1076.5349,"sentiment":"neutral","sentiment_score":0.0035993785907824836}],"sentiment":"neutral","sentiment_score":-0.02853895728853909,"num_words":37,"start":1048.355,"end":1076.5349},{"sentences":[{"text":"Yes.","start":1080.835,"end":1081.335,"sentiment":"neutral","sentiment_score":0.04102902114391327},{"text":"Dot com.au /form/airtel, airtel, dash or hyphen, application.","start":1081.7949,"end":1104.965,"sentiment":"neutral","sentiment_score":0.015776853542774916},{"text":"Mhmm.","start":1112.545,"end":1113.045,"sentiment":"neutral","sentiment_score":-0.011594818904995918},{"text":"Yes, please.","start":1113.665,"end":1114.47,"sentiment":"neutral","sentiment_score":-0.03928078804165125},{"text":"Okay.","start":1121.4299,"end":1121.9299,"sentiment":"neutral","sentiment_score":-0.1248967945575714}],"sentiment":"neutral","sentiment_score":-0.0036776415430582474,"num_words":13,"start":1080.835,"end":1121.9299},{"sentences":[{"text":"Can you try to access our website, airtel.net.au, please?","start":1122.15,"end":1126.01,"sentiment":"neutral","sentiment_score":-0.056999490699834295},{"text":"When you are on our website, airtel.net.au.","start":1131.6849,"end":1144.5801,"sentiment":"neutral","sentiment_score":0.001364007725247315},{"text":"Yeah.","start":1151.68,"end":1152.18,"sentiment":"neutral","sentiment_score":0.016564490273594856},{"text":"Airtel.net.au.","start":1152.3201,"end":1154.5,"sentiment":"neutral","sentiment_score":0.005447388160973787},{"text":"No.","start":1162.895,"end":1163.055,"sentiment":"neutral","sentiment_score":-0.19045713543891907}],"sentiment":"neutral","sentiment_score":-0.0353627694329541,"num_words":19,"start":1122.15,"end":1163.055},{"sentences":[{"text":"No.","start":1163.055,"end":1163.135,"sentiment":"neutral","sentiment_score":-0.25486186146736145},{"text":"No.","start":1163.135,"end":1163.375,"sentiment":"neutral","sentiment_score":-0.31851381063461304},{"text":"There there's no .com.","start":1163.375,"end":1164.915,"sentiment":"neutral","sentiment_score":-0.29772162809967995},{"text":".Au.","start":1167.855,"end":1168.655,"sentiment":"neutral","sentiment_score":-0.004099257756024599},{"text":"Yes.","start":1168.655,"end":1169.155,"sentiment":"neutral","sentiment_score":0.007362351752817631}],"sentiment":"neutral","sentiment_score":-0.22012488631298766,"num_words":8,"start":1163.055,"end":1169.155},{"sentences":[{"text":"Are you on our website?","start":1173.0299,"end":1174.1699,"sentiment":"neutral","sentiment_score":0.001665887050330639},{"text":"Alright.","start":1201.5,"end":1202.0,"sentiment":"neutral","sentiment_score":0.029956653714179993},{"text":"So you should be seeing this, like, an icon.","start":1202.46,"end":1206.4,"sentiment":"neutral","sentiment_score":0.029131188471284177},{"text":"That's a small icon.","start":1206.54,"end":1207.76,"sentiment":"neutral","sentiment_score":0.007607108913362026},{"text":"That's our chatbot.","start":1208.14,"end":1209.36,"sentiment":"neutral","sentiment_score":0.015824268261591595}],"sentiment":"neutral","sentiment_score":0.017198546620255165,"num_words":22,"start":1173.0299,"end":1209.36},{"sentences":[{"text":"Can you please click that?","start":1210.015,"end":1211.475,"sentiment":"neutral","sentiment_score":0.015911214426159857},{"text":"Click that and then type anything.","start":1212.975,"end":1215.635,"sentiment":"neutral","sentiment_score":-0.00816951273009181},{"text":"I Okay.","start":1217.2949,"end":1226.21,"sentiment":"neutral","sentiment_score":-0.028360177762806416},{"text":"Let me yes.","start":1226.21,"end":1231.03,"sentiment":"neutral","sentiment_score":0.04127472390731176},{"text":"So I'll forward you the link through here.","start":1231.65,"end":1233.89,"sentiment":"neutral","sentiment_score":0.049835012294352055}],"sentiment":"neutral","sentiment_score":0.020680121262557805,"num_words":24,"start":1210.015,"end":1233.89},{"sentences":[{"text":"Okay?","start":1233.89,"end":1234.39,"sentiment":"neutral","sentiment_score":0.019554797559976574},{"text":"That's me.","start":1268.015,"end":1268.9149,"sentiment":"neutral","sentiment_score":-0.07044000178575516},{"text":"Jessica is our chatbot, and my name is Mary.","start":1272.735,"end":1276.9149,"sentiment":"neutral","sentiment_score":-0.006990252269638909},{"text":"So this is the online application form.","start":1280.75,"end":1283.0901,"sentiment":"neutral","sentiment_score":0.13511891769511358},{"text":"Yes, please.","start":1292.855,"end":1293.575,"sentiment":"neutral","sentiment_score":0.15850648283958435}],"sentiment":"neutral","sentiment_score":0.051362281576508566,"num_words":21,"start":1233.89,"end":1293.575},{"sentences":[{"text":"So for this one, Alexander, I'm just trying to use this application for manually since you mentioned that you cannot pay for the upfront payment.","start":1293.575,"end":1303.575,"sentiment":"neutral","sentiment_score":-0.035744693726301194},{"text":"But but again uh-huh.","start":1303.575,"end":1308.3,"sentiment":"neutral","sentiment_score":-0.3025098778307438},{"text":"Uh-huh.","start":1308.4401,"end":1308.9401,"sentiment":"neutral","sentiment_score":-0.12228243798017502},{"text":"Yeah.","start":1312.2001,"end":1312.6001,"sentiment":"neutral","sentiment_score":-0.031891874969005585},{"text":"So we're I'm just checking this if, I mean, upfront payment I mean, we could if we could still activate the service without upfront payment.","start":1312.6001,"end":1322.795,"sentiment":"neutral","sentiment_score":-0.07215725084766746}],"sentiment":"neutral","sentiment_score":-0.07253147211823878,"num_words":56,"start":1293.575,"end":1322.795},{"sentences":[{"text":"But if it's not possible, I think how about having a payment plan or just, like, a 75% of the upfront payment?","start":1322.8551,"end":1334.1499,"sentiment":"neutral","sentiment_score":-0.1646891487762332},{"text":"Could would you be able to pay for it?","start":1334.1499,"end":1336.33,"sentiment":"neutral","sentiment_score":-0.031692523095342845},{"text":"Okay.","start":1343.83,"end":1344.33,"sentiment":"neutral","sentiment_score":-0.0570589043200016},{"text":"I'll work on it later.","start":1346.105,"end":1347.465,"sentiment":"neutral","sentiment_score":0.06772814448922873},{"text":"Were you able to access the link that I sent?","start":1347.465,"end":1349.965,"sentiment":"neutral","sentiment_score":0.04119792766869068}],"sentiment":"neutral","sentiment_score":-0.06840069970472697,"num_words":47,"start":1322.8551,"end":1349.965},{"sentences":[{"text":"Okay.","start":1354.505,"end":1354.905,"sentiment":"neutral","sentiment_score":0.0522029846906662},{"text":"Can you please fill it up?","start":1354.905,"end":1357.3251,"sentiment":"neutral","sentiment_score":0.04430209783216318},{"text":"Fill it in.","start":1358.36,"end":1359.5801,"sentiment":"neutral","sentiment_score":0.026651674260695774},{"text":"And then just leave the customer plan, the terms applicable oh, office is only.","start":1361.0801,"end":1371.66,"sentiment":"neutral","sentiment_score":0.004163224715739489},{"text":"You can add the terms applicable for twelve months since you are gonna locked in with us.","start":1371.995,"end":1376.0951,"sentiment":"neutral","sentiment_score":-0.008854740901904948}],"sentiment":"neutral","sentiment_score":0.007456710857407349,"num_words":41,"start":1354.505,"end":1376.0951},{"sentences":[{"text":"Please know that early if in any case that we'll not be able to complete that contract for twelve months, we are subject for the early termination fee.","start":1376.155,"end":1386.9,"sentiment":"neutral","sentiment_score":-0.27012765620435986},{"text":"So please type in the terms applicable.","start":1390.74,"end":1393.0,"sentiment":"neutral","sentiment_score":-0.033896857872605324},{"text":"Yeah.","start":1396.42,"end":1396.74,"sentiment":"neutral","sentiment_score":0.0070218276232481},{"text":"Just leave it so just leave it that way.","start":1396.74,"end":1399.3201,"sentiment":"neutral","sentiment_score":-0.011997753340337012},{"text":"Yes, please.","start":1402.3849,"end":1403.125,"sentiment":"neutral","sentiment_score":0.040052227675914764}],"sentiment":"neutral","sentiment_score":-0.16641927395570785,"num_words":47,"start":1376.155,"end":1403.125},{"sentences":[{"text":"Terms that's applicable is twelve months.","start":1403.5049,"end":1405.6849,"sentiment":"neutral","sentiment_score":0.010036796952287355},{"text":"Yes.","start":1410.705,"end":1411.0249,"sentiment":"neutral","sentiment_score":0.03324698656797409},{"text":"Twelve months contract.","start":1411.0249,"end":1412.1649,"sentiment":"neutral","sentiment_score":0.0229528055836757},{"text":"It's Linham.","start":1415.42,"end":1416.24,"sentiment":"neutral","sentiment_score":0.03060733526945114},{"text":"No worries.","start":1420.54,"end":1421.1,"sentiment":"neutral","sentiment_score":0.1072089746594429}],"sentiment":"neutral","sentiment_score":0.03128277177789381,"num_words":14,"start":1403.5049,"end":1421.1},{"sentences":[{"text":"You can just leave it blank as well.","start":1421.1,"end":1422.62,"sentiment":"neutral","sentiment_score":0.0699023911729455},{"text":"I will communicate with the tech support later.","start":1422.62,"end":1425.36,"sentiment":"neutral","sentiment_score":0.04770078952424228},{"text":"The please click on the promo saver 15.","start":1431.385,"end":1435.0851,"sentiment":"neutral","sentiment_score":0.023799126502126455},{"text":"But we can also manually no.","start":1436.5851,"end":1438.745,"sentiment":"neutral","sentiment_score":-0.014429749610523382},{"text":"It's fine.","start":1438.745,"end":1439.485,"sentiment":"neutral","sentiment_score":0.0010530194267630577}],"sentiment":"neutral","sentiment_score":0.032710812462028116,"num_words":32,"start":1421.1,"end":1439.485},{"sentences":[{"text":"No.","start":1442.7201,"end":1442.88,"sentiment":"neutral","sentiment_score":-0.08500084280967712},{"text":"This is if this is our previous application, that's why this is actually somehow an exemption.","start":1442.88,"end":1450.5,"sentiment":"neutral","sentiment_score":-0.15318262949585915},{"text":"But the accommodation voucher is no longer offering right now.","start":1451.68,"end":1456.3401,"sentiment":"neutral","sentiment_score":-0.19361544996500016},{"text":"But I can issue or provide you the promo saver 15 just like what I've mentioned earlier, our current promotion.","start":1456.525,"end":1463.265,"sentiment":"neutral","sentiment_score":0.05856209024786949},{"text":"Select network okay.","start":1477.3099,"end":1480.69,"sentiment":"neutral","sentiment_score":0.0026566671828428903}],"sentiment":"neutral","sentiment_score":-0.06585731215775013,"num_words":50,"start":1442.7201,"end":1480.69},{"sentences":[{"text":"Did you enter Linham in the Select network provider?","start":1481.47,"end":1485.6499,"sentiment":"neutral","sentiment_score":-0.006703695644521051},{"text":"Lindham.","start":1489.665,"end":1490.145,"sentiment":"neutral","sentiment_score":-0.019231591373682026},{"text":"It's l for Lima, y for Yankee, n for Nancy, h for Henry, hotel, a for alpha, m for Mary.","start":1490.145,"end":1510.33,"sentiment":"neutral","sentiment_score":-0.0007844821782782673},{"text":"Yes.","start":1513.735,"end":1514.0549,"sentiment":"neutral","sentiment_score":0.017595559358596802},{"text":"Yeah.","start":1514.0549,"end":1514.2949,"sentiment":"neutral","sentiment_score":0.02756035514175892}],"sentiment":"neutral","sentiment_score":-0.0015655806637369096,"num_words":32,"start":1481.47,"end":1514.2949},{"sentences":[{"text":"Yeah.","start":1514.2949,"end":1514.455,"sentiment":"neutral","sentiment_score":0.039428673684597015},{"text":"That's correct.","start":1514.455,"end":1515.275,"sentiment":"neutral","sentiment_score":0.05610276386141777},{"text":"Okay.","start":1518.9349,"end":1519.4349,"sentiment":"neutral","sentiment_score":0.007808506488800049},{"text":"If that is required, can you type in 25 over 10 MBPS?","start":1521.015,"end":1525.195,"sentiment":"neutral","sentiment_score":-0.0011594959457094471},{"text":"Slash.","start":1525.53,"end":1526.03,"sentiment":"neutral","sentiment_score":-0.012909620068967342}],"sentiment":"neutral","sentiment_score":0.0078011256752206996,"num_words":17,"start":1514.2949,"end":1526.03},{"sentences":[{"text":"10 MBPS.","start":1535.6901,"end":1536.5901,"sentiment":"neutral","sentiment_score":0.0017652574460953474},{"text":"Mhmm.","start":1540.825,"end":1541.325,"sentiment":"neutral","sentiment_score":-0.0030951155349612236},{"text":"MBPS.","start":1543.3049,"end":1543.8049,"sentiment":"neutral","sentiment_score":-0.000897975405678153},{"text":"M for Mary, b for Bravo, PForPapa, S ForSierraNBTS.","start":1555.0,"end":1560.7,"sentiment":"neutral","sentiment_score":0.008439971651468012},{"text":"Have can you try to submit?","start":1565.215,"end":1569.235,"sentiment":"neutral","sentiment_score":-0.006944318612416585}],"sentiment":"neutral","sentiment_score":0.0017805924810665218,"num_words":19,"start":1535.6901,"end":1569.235},{"sentences":[{"text":"Okay.","start":1583.3501,"end":1583.8501,"sentiment":"neutral","sentiment_score":0.17974498867988586},{"text":"So I'll get back to you.","start":1583.91,"end":1585.03,"sentiment":"neutral","sentiment_score":0.17789559563000998},{"text":"We'll just review your application form.","start":1585.03,"end":1587.1901,"sentiment":"neutral","sentiment_score":0.18848632276058197},{"text":"Okay?","start":1587.1901,"end":1587.6901,"sentiment":"neutral","sentiment_score":0.09841805696487428},{"text":"Since it's almost office hours, is it okay to call you back tomorrow?","start":1587.91,"end":1594.4901,"sentiment":"neutral","sentiment_score":0.07260347587557939}],"sentiment":"neutral","sentiment_score":0.1266777682359572,"num_words":27,"start":1583.3501,"end":1594.4901},{"sentences":[{"text":"Thank you so much.","start":1596.725,"end":1597.6849,"sentiment":"positive","sentiment_score":0.545351929962635},{"text":"Do you have a specific time that you want me to call you or any time?","start":1597.6849,"end":1604.6649,"sentiment":"neutral","sentiment_score":-0.007700663874857128},{"text":"Alright.","start":1605.365,"end":1605.6849,"sentiment":"neutral","sentiment_score":0.025077328085899353},{"text":"Alright.","start":1605.6849,"end":1606.1849,"sentiment":"neutral","sentiment_score":0.07346028089523315},{"text":"Thank you thank you so much.","start":1606.965,"end":1608.745,"sentiment":"positive","sentiment_score":0.7122940321763357}],"sentiment":"neutral","sentiment_score":0.22966067499614187,"num_words":28,"start":1596.725,"end":1608.745}]}}]},{"alternatives":[{"transcript":"Hello? Yes. How's it going? Good. Thanks. Yep. Alexander Munoz, m u n o z. What? Sorry. What was that? Say again? Yeah. I don't I don't know what I don't know what I should go with and what I don't wanna lock in contract, though. That's all. I don't want a no contract if that's possible. I I don't want a lock in contract if it's like that to do. If you have these these at that option. I remember myself and someone brings with the Uber. Just myself and someone's friends and family if they're over visiting. No. Just myself and my friend. I usually I have a smart TV, and I watch a prime video. I watch videos on my TV and my smart TV. Sometimes I can do. Not at this moment, but, yeah, at the moment, I'm just having a movie watch lately in in my phone. Yes. It's not payday. Okay. What what So is there no cheaper option? No. You've got any you've got any plans for any other you've got any cheaper plan if I go on a any other if I go on a lock in contract if it's cheaper then, if it's cheaper that way. I I think there's one I put this one in the cupboard already in the the unit I'm in. There's I think there's a a a Wi Fi router plugged in already in the unit that I'm in. One is one of the in one of the tablets. And with with and with setting up with setting up fee, you can is it the do I have to pay upfront month or can do I wait for this month and then pay? Oh, there it is. How much is that? That was the first payment. The first payment is it. I cannot pay I can't pay a a upfront payment at this moment that I'm yeah. I can pay on both the next cycle pay bill. Okay. So to activate the to activate the the the the access service that has how much is in this? How much is it? Well, I will if well I will if it's yeah. If I can if I don't have to put an upfront payment and then pay on that then pay and when the first bill comes in and just keep paying from there. Because I will if if I if I can avoid not paying that upfront payment and then wait for the the the the month of bill income in and then pay that and then go from there, check sure. I'm sure doing that a well a well a business that that that you can figure out something or other. Well, otherwise, will you be an Amazon loyal customer if not. And so I'm I'm sure you'd be able to find something that I'd what I don't have to pay the upfront cost of the the connection because, well, I'll be a loyal customer. Otherwise, you'll be a loyal guy losing. That's it. So I wasn't aware of that. Yeah. I just want it done. I wanna have to pay. Yeah. I will. Well, if that if you can help if you can help me with the with that registering me, providing the Internet as well for this month and and to our pay, well, sure. Yeah. That's what I said. I think there's one in. I think there's a thing in the cover. Is that the right thing? The thing the thing that I it has a QR code on it that I took a picture of it, and it took me to all different providers. Is that the Internet router itself, or do I have to get something different to that? Yeah. Well, I've got I've got I've got I've got this service off the off the lip off the little device in the current day. Obviously, it does. Yeah. Sure. Two seconds. So what what did you what what what what which one's locked in? Which is which is which is the best which is the best out of both two? Which which Is that unlimited is that unlimited is that unlimited unlimited megabyte or a a megabyte unlimited Internet itself? Okay. Yeah. Okay. So it's just the the fast the speed of the each one is different speed. Is it? Which is the what's the difference between the two? What is the difference? What's the difference between the two? Sorry. And what's the other one? Is it's more for what more faster speed, is it? It's not. I'll just get the the first one that you said that that should be me. Yeah. Yeah. That one. Is that what that 25 megabytes per second? Yep. What's the word for it? Mhmm. What time was that? Yep. Yep. Yep. What phone? What letter? A u e. Yep. Pecan. Pecan. Yep. Yep. Yep. Yep. Yep. Dot what was that? That dot what's that? S n I p. S snack, s nik. Yep. Yep. Yep. Yep. Yep. Yep. MForMary. Yep. Yep. Dot com dot e u and then enter. Okay. Online form. A start trial. So do I start this trial? Create online form, collect data, automated approval with manager submission with a trust in the state. So do I state dot trial. It's done best it's not from trial, a thirty day trial. It's just disappeared at the moment. Just a second. Yep. Dot com dot yep. .Com. A n u. What's that one? That's that's right. Yep. The left or right? Right. Yep. I think. Yep. Yep. Yep. A y r t e l l. Okay. Yep. Yep. Yep. A, double e. And that is for the rest of it. Yep. Done. Then then go. It still comes up for the online forms on workflow, hot pack, hosting Australia, create online form, click. That's all really the free cloud still. Okay. Yep. Right. What was that? That's p p papa. P papa. Yep. I'm up to yes. I'm up to a u t. Yep. Yep. Yep. Yep. Gotcha. Yeah. I got yes. I got yeah. Right. Yep. What no. What's that what's that word? S platform. S o a p s n a p f o r n. Oh, forns. Yep. Dot com. Yep. O, double p, I c a t I o n. Yep. And then go. So I paid your for cannot be found. Two seconds. Arte l dot n e t dot com dot a u. Alright. That's a.net. Hold on. Just a second. A I r t e l Yep. .Net.ez. It won't load. Hold on two seconds. Aircell.com. Keep you connected. Okay. Yeah. And where do I go from there? Hello? Yes. Yep. No. I y. I put y. Let's do a Jessica. Look it up. Why does it come up Jessica? That's the name. There you go. You got your name's Mary. Nothing. Is it Jessica or Mary? Oh, okay. I get you. I get it. I get it. I get it. I get it. Okay. Yeah. Yeah. It's come through. I'll click on that. Okay. That date applied. So today. Yeah. Yeah. Unfortunately, yeah, I wasn't aware that I was gonna have to pay the an upfront possible. I won't be able to pay anything that is at the moment, like I said. Yeah. I'm just writing it out now. It's It says customer plan. It says customer plan. It says office use only. Okay. Just leave it blank. What, sir? The terms, applicant, twelve. Select selective network pro provider. At what, sir? Can I put on It could it let me click on both button? Okay. It it's it's coming up. I have to put the customer plan office use only. I have to put that in in the Select Network provider. I have to type in the provider. In the customer How do you spell that? Sorry. Yep. Yep. Yep. Yep. Yep. Infomeranian. What about the customer plan? I put an eight to eight to eight to eight to eight to eight to eight to eight. That is 12 to that 25 dash foot, sir? Yep. 25 Yep. N NPPS over mega m p megabyte. M p t m megabyte per how do what was that? M p? Okay. Thanks for getting in touch with us. We'll get back to you as soon as possible in the main time. Feel free to check our website out. Yeah. That's fine. Anytime. ASAP, whatever. The air first up in the morning will do. Okay. Thanks for your time. I appreciate it. 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Yes. How's it going? Good. Thanks.\n\nYep. Alexander Munoz, m u n o z. What? Sorry. What was that?\n\nSay again? Yeah. I don't I don't know what I don't know what I should go with and what I don't wanna lock in contract, though. That's all. I don't want a no contract if that's possible.\n\nI I don't want a lock in contract if it's like that to do. If you have these these at that option. I remember myself and someone brings with the Uber. Just myself and someone's friends and family if they're over visiting. No.\n\nJust myself and my friend. I usually I have a smart TV, and I watch a prime video. I watch videos on my TV and my smart TV. Sometimes I can do. Not at this moment, but, yeah, at the moment, I'm just having a movie watch lately in in my phone.\n\nYes. It's not payday. Okay. What what So is there no cheaper option? No.\n\nYou've got any you've got any plans for any other you've got any cheaper plan if I go on a any other if I go on a lock in contract if it's cheaper then, if it's cheaper that way. I I think there's one I put this one in the cupboard already in the the unit I'm in. There's I think there's a a a Wi Fi router plugged in already in the unit that I'm in. One is one of the in one of the tablets. And with with and with setting up with setting up fee, you can is it the do I have to pay upfront month or can do I wait for this month and then pay?\n\nOh, there it is. How much is that? That was the first payment. The first payment is it. I cannot pay I can't pay a a upfront payment at this moment that I'm yeah.\n\nI can pay on both the next cycle pay bill. Okay. So to activate the to activate the the the the access service that has how much is in this? How much is it? Well, I will if well I will if it's yeah.\n\nIf I can if I don't have to put an upfront payment and then pay on that then pay and when the first bill comes in and just keep paying from there. Because I will if if I if I can avoid not paying that upfront payment and then wait for the the the the month of bill income in and then pay that and then go from there, check sure. I'm sure doing that a well a well a business that that that you can figure out something or other. Well, otherwise, will you be an Amazon loyal customer if not. And so I'm I'm sure you'd be able to find something that I'd what I don't have to pay the upfront cost of the the connection because, well, I'll be a loyal customer.\n\nOtherwise, you'll be a loyal guy losing. That's it. So I wasn't aware of that. Yeah. I just want it done.\n\nI wanna have to pay. Yeah. I will. Well, if that if you can help if you can help me with the with that registering me, providing the Internet as well for this month and and to our pay, well, sure. Yeah.\n\nThat's what I said. I think there's one in. I think there's a thing in the cover. Is that the right thing? The thing the thing that I it has a QR code on it that I took a picture of it, and it took me to all different providers.\n\nIs that the Internet router itself, or do I have to get something different to that? Yeah. Well, I've got I've got I've got I've got this service off the off the lip off the little device in the current day. Obviously, it does. Yeah.\n\nSure. Two seconds. So what what did you what what what what which one's locked in? Which is which is which is the best which is the best out of both two? Which which Is that unlimited is that unlimited is that unlimited unlimited megabyte or a a megabyte unlimited Internet itself?\n\nOkay. Yeah. Okay. So it's just the the fast the speed of the each one is different speed. Is it?\n\nWhich is the what's the difference between the two? What is the difference? What's the difference between the two? Sorry. And what's the other one?\n\nIs it's more for what more faster speed, is it? It's not. I'll just get the the first one that you said that that should be me. Yeah. Yeah.\n\nThat one. Is that what that 25 megabytes per second? Yep. What's the word for it? Mhmm.\n\nWhat time was that? Yep. Yep. Yep. What phone?\n\nWhat letter? A u e. Yep. Pecan. Pecan.\n\nYep. Yep. Yep. Yep. Yep.\n\nDot what was that? That dot what's that? S n I p. S snack, s nik. Yep.\n\nYep. Yep. Yep. Yep. Yep.\n\nMForMary. Yep. Yep. Dot com dot e u and then enter. Okay.\n\nOnline form. A start trial. So do I start this trial? Create online form, collect data, automated approval with manager submission with a trust in the state. So do I state dot trial.\n\nIt's done best it's not from trial, a thirty day trial. It's just disappeared at the moment. Just a second. Yep. Dot com dot yep.\n\n.Com. A n u. What's that one? That's that's right. Yep.\n\nThe left or right? Right. Yep. I think. Yep.\n\nYep. Yep. A y r t e l l. Okay. Yep.\n\nYep. Yep. A, double e. And that is for the rest of it. Yep.\n\nDone. Then then go. It still comes up for the online forms on workflow, hot pack, hosting Australia, create online form, click. That's all really the free cloud still. Okay.\n\nYep. Right. What was that? That's p p papa. P papa.\n\nYep. I'm up to yes. I'm up to a u t. Yep. Yep.\n\nYep. Yep. Gotcha. Yeah. I got yes.\n\nI got yeah. Right. Yep. What no. What's that what's that word?\n\nS platform. S o a p s n a p f o r n. Oh, forns. Yep. Dot com.\n\nYep. O, double p, I c a t I o n. Yep. And then go. So I paid your for cannot be found.\n\nTwo seconds. Arte l dot n e t dot com dot a u. Alright. That's a.net. Hold on.\n\nJust a second. A I r t e l Yep. .Net.ez. It won't load. Hold on two seconds.\n\nAircell.com. Keep you connected. Okay. Yeah. And where do I go from there?\n\nHello? Yes. Yep. No. I y.\n\nI put y. Let's do a Jessica. Look it up. Why does it come up Jessica? That's the name.\n\nThere you go. You got your name's Mary. Nothing. Is it Jessica or Mary? Oh, okay.\n\nI get you. I get it. I get it. I get it. I get it.\n\nOkay. Yeah. Yeah. It's come through. I'll click on that.\n\nOkay. That date applied. So today. Yeah. Yeah.\n\nUnfortunately, yeah, I wasn't aware that I was gonna have to pay the an upfront possible. I won't be able to pay anything that is at the moment, like I said. Yeah. I'm just writing it out now. It's It says customer plan.\n\nIt says customer plan. It says office use only. Okay. Just leave it blank. What, sir?\n\nThe terms, applicant, twelve. Select selective network pro provider. At what, sir? Can I put on It could it let me click on both button? Okay.\n\nIt it's it's coming up. I have to put the customer plan office use only. I have to put that in in the Select Network provider. I have to type in the provider. In the customer How do you spell that?\n\nSorry. Yep. Yep. Yep. Yep.\n\nYep. Infomeranian. What about the customer plan? I put an eight to eight to eight to eight to eight to eight to eight to eight. That is 12 to that 25 dash foot, sir?\n\nYep. 25 Yep. N NPPS over mega m p megabyte. M p t m megabyte per how do what was that? M p?\n\nOkay. Thanks for getting in touch with us. We'll get back to you as soon as possible in the main time. Feel free to check our website out. Yeah.\n\nThat's fine. Anytime. ASAP, whatever. The air first up in the morning will do. Okay.\n\nThanks for your time. I appreciate it. Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":1.1999999,"end":1.6999999,"sentiment":"neutral","sentiment_score":0.013414294458925724},{"text":"Yes.","start":6.0,"end":6.24,"sentiment":"neutral","sentiment_score":0.09128478169441225},{"text":"How's it going?","start":6.24,"end":7.14,"sentiment":"neutral","sentiment_score":0.1353016048669815},{"text":"Good.","start":10.8,"end":11.12,"sentiment":"positive","sentiment_score":0.3890300393104553},{"text":"Thanks.","start":11.12,"end":11.62,"sentiment":"positive","sentiment_score":0.4549655318260193}],"sentiment":"neutral","sentiment_score":0.19351420884153672,"num_words":7,"start":1.1999999,"end":11.62},{"sentences":[{"text":"Yep.","start":14.174999,"end":14.674999,"sentiment":"neutral","sentiment_score":0.11436830461025238},{"text":"Alexander Munoz, m u n o 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My name is Mary. I'm ringing from Airtel.\n\nChannel 1: Yes. How's it going?\n\nChannel 0: Yeah. I'm doing great. Thank you so much. How are you doing today?\n\nChannel 1: Good. Thanks.\n\nChannel 0: Yeah. That's good to hear.\n\nChannel 1: Yep.\n\nChannel 0: So one of my colleague was about to transfer you earlier, and I already have here your address. To address you properly, may I have your name, please?\n\nChannel 1: Alexander Munoz,\n\nChannel 0: Thank\n\nChannel 1: m\n\nChannel 0: you.\n\nChannel 1: u n o z.\n\nChannel 0: Thank you so much, Alexander. So if I check on your address and your address is serviceable with our Linham network, so I would like to ask if you have already checked on our or have preferred plan for your Internet. Would\n\nChannel 1: What?\n\nChannel 0: so\n\nChannel 1: Sorry. What was that? Say again?\n\nChannel 0: yeah. May I just ask if you already have a preferred plan with the Internet, or I can discuss it to you on how you usually use the Internet for daily use so that you can\n\nChannel 1: Yeah. I don't\n\nChannel 0: choose\n\nChannel 1: I don't\n\nChannel 0: this\n\nChannel 1: know\n\nChannel 0: one.\n\nChannel 1: what I don't know what I should go with and what I don't wanna lock in contract, though. That's all. I don't want a no contract if that's possible.\n\nChannel 0: So so you don't want any contract. Correct?\n\nChannel 1: I I don't want a lock in contract if it's like that\n\nChannel 0: Yeah. Sure.\n\nChannel 1: to\n\nChannel 0: Sure.\n\nChannel 1: do.\n\nChannel 0: Okay. No worries.\n\nChannel 1: If you have\n\nChannel 0: So\n\nChannel 1: these these at that\n\nChannel 0: for\n\nChannel 1: option.\n\nChannel 0: Yes. We do have. Just give me one second. Let me just review here. If I may ask how many users,\n\nChannel 1: I remember myself and someone brings with the Uber.\n\nChannel 0: sorry?\n\nChannel 1: Just myself and someone's friends and family if they're over visiting.\n\nChannel 0: Oh, so okay. So at least two to three users. Correct?\n\nChannel 1: No. Just myself and my friend.\n\nChannel 0: Okay. Well, if, Annette, how do you usually use the Internet? Would it be for email, surfing the web, or basic streaming, or do you work at home?\n\nChannel 1: I usually I have a smart TV, and I watch a prime video. I watch videos on my TV and my smart TV.\n\nChannel 0: If I may ask if you are also a gamer, you know.\n\nChannel 1: Sometimes I can do. Not at this moment, but, yeah, at the moment, I'm just having a movie watch lately in in my phone.\n\nChannel 0: Okay. Alright. So so I mentioned earlier about your television being and I know that your television is\n\nChannel 1: Yes. It's not payday.\n\nChannel 0: okay. I think you could choose between our 25 MBPS plan and 50 MBPS plan.\n\nChannel 1: Okay. What what\n\nChannel 0: So for 25 over for 25 upload over 10, sorry. 25 download over 10 upload MBPS, that's $98 per month. And for 50 over 20 MBPS, that's $95 per month.\n\nChannel 1: So is there no cheaper option? No.\n\nChannel 0: Let me try with\n\nChannel 1: You've got any you've\n\nChannel 0: other\n\nChannel 1: got any\n\nChannel 0: network\n\nChannel 1: plans for any\n\nChannel 0: if\n\nChannel 1: other\n\nChannel 0: your address\n\nChannel 1: you've got any cheaper plan if I go on a any other if I go on a lock in contract if it's cheaper then, if it's cheaper\n\nChannel 0: yeah.\n\nChannel 1: that\n\nChannel 0: Let\n\nChannel 1: way.\n\nChannel 0: me. Actually, we have an ongoing promotion for twelve months contract. We offer a 15% discount for your first three months, or that's including the router. It's gonna be a free router if you don't have one.\n\nChannel 1: I I\n\nChannel 0: And\n\nChannel 1: think\n\nChannel 0: also\n\nChannel 1: there's one I put this one in the cupboard already in the the unit I'm in.\n\nChannel 0: sorry?\n\nChannel 1: There's I think there's a a a Wi Fi router plugged in already in the unit that I'm in. One is one of the in one of the tablets.\n\nChannel 0: Okay. But if it's fine. If you don't wanna have the free router, you don't need to pay as well for the delivery fee fee since there is already a pre setup router in your location right now.\n\nChannel 1: And with with and with setting up with setting up fee, you can is it the do I have to pay upfront month or can do I wait for this month and then pay?\n\nChannel 0: Yes. There is there yeah. An upfront payment is needed for us to activate the service.\n\nChannel 1: Oh, there it is. How much is that? That was the first payment. The first\n\nChannel 0: Yeah.\n\nChannel 1: payment\n\nChannel 0: It\n\nChannel 1: is it.\n\nChannel 0: mhmm. Well, it depends actually on the plan. So would you choose\n\nChannel 1: I cannot pay I can't pay a a upfront payment at this moment that I'm yeah. I can pay on both the next cycle pay bill.\n\nChannel 0: mhmm. One moment. Just give me one second. Hold on. Because we I mean, for us to activate the service, an upfront payment is needed for us, you know, for us\n\nChannel 1: Okay.\n\nChannel 0: to move\n\nChannel 1: So\n\nChannel 0: forward\n\nChannel 1: to activate\n\nChannel 0: and\n\nChannel 1: the to activate the the\n\nChannel 0: yes.\n\nChannel 1: the\n\nChannel 0: The service.\n\nChannel 1: the access service that has how much is in this? How much\n\nChannel 0: So\n\nChannel 1: is\n\nChannel 0: let\n\nChannel 1: it?\n\nChannel 0: me are you going to have a lock in contract for twelve months contract? This is for you\n\nChannel 1: Well,\n\nChannel 0: to have\n\nChannel 1: I\n\nChannel 0: the\n\nChannel 1: will\n\nChannel 0: 15\n\nChannel 1: if\n\nChannel 0: per\n\nChannel 1: well I will if it's yeah. If I can if I don't have to put an upfront payment and then pay on that then pay and when the first bill comes in and just keep paying from there.\n\nChannel 0: Sorry?\n\nChannel 1: Because I will if if I if I can avoid not paying that\n\nChannel 0: Mhmm.\n\nChannel 1: upfront payment and then wait for the the the the month of bill income in and then pay that and then go from there, check sure.\n\nChannel 0: Because for the this month,\n\nChannel 1: I'm sure doing that a well a well\n\nChannel 0: bill.\n\nChannel 1: a business that that that you can figure out something or other. Well, otherwise, will you be an Amazon loyal customer if not.\n\nChannel 0: I'm\n\nChannel 1: And\n\nChannel 0: sorry.\n\nChannel 1: so\n\nChannel 0: Alejandro?\n\nChannel 1: I'm I'm sure you'd be able to find something that I'd what I don't have to pay the upfront cost of the the connection because, well, I'll be a loyal customer. Otherwise, you'll be a loyal guy losing.\n\nChannel 0: Mhmm. Of course. Of course. I know I know, Alexander. Let me just see here\n\nChannel 1: That's it.\n\nChannel 0: and\n\nChannel 1: So\n\nChannel 0: check.\n\nChannel 1: I wasn't\n\nChannel 0: Okay?\n\nChannel 1: aware of that. Yeah. I just want it done. I wanna have to pay.\n\nChannel 0: But you're gonna get the twelve month contract. Correct?\n\nChannel 1: Yeah. I will. Well, if that if you can help if you can help me with the with that registering me, providing the Internet as well for this month and and to our pay, well, sure. Yeah. That's what I said.\n\nChannel 0: Okay. You're not gonna get I again, you're gonna get the twelve months contract. And, also, aren't you getting the route the free router as well?\n\nChannel 1: I think there's one in. I\n\nChannel 0: So\n\nChannel 1: think there's a thing in the cover. Is\n\nChannel 0: okay.\n\nChannel 1: that\n\nChannel 0: So\n\nChannel 1: the right\n\nChannel 0: we'll we'll\n\nChannel 1: thing? The thing the thing that I it has a QR code on it that I took a picture of it, and it took me to all different providers.\n\nChannel 0: Mhmm.\n\nChannel 1: Is that the Internet router itself, or do I have to get something different to that?\n\nChannel 0: Well, as long as your router is compatible with our network, and once we activate your service, we will be able I mean, you'll be able to, be connected to your Internet\n\nChannel 1: Yeah. Well,\n\nChannel 0: as\n\nChannel 1: I've\n\nChannel 0: soon\n\nChannel 1: got\n\nChannel 0: as possible or\n\nChannel 1: I've got\n\nChannel 0: within\n\nChannel 1: I've\n\nChannel 0: the\n\nChannel 1: got\n\nChannel 0: day.\n\nChannel 1: I've got this service off the off the lip off the little device in the current day. Obviously, it does.\n\nChannel 0: Okay. For the upfront payment, okay. Let me just check here. Hold on. Alright.\n\nI will need you to go on this website. Can you try to access your browser, please?\n\nChannel 1: Yeah. Sure. Two seconds.\n\nChannel 0: And before we proceed, is is it going to be the 25 MBPS or the 50 MBPS?\n\nChannel 1: So what what did you what what what what which one's locked in?\n\nChannel 0: You can lock in either both of these plan. It really depends\n\nChannel 1: Which is\n\nChannel 0: on\n\nChannel 1: which\n\nChannel 0: how you\n\nChannel 1: is\n\nChannel 0: use\n\nChannel 1: which is\n\nChannel 0: the Internet.\n\nChannel 1: the best which is the best out of both two? Which\n\nChannel 0: Well, for family of more or less three or less than three users, a basic plan for 25 Mbps is what we offer.\n\nChannel 1: which\n\nChannel 0: This is for\n\nChannel 1: Is that unlimited\n\nChannel 0: emails,\n\nChannel 1: is that\n\nChannel 0: serving\n\nChannel 1: unlimited\n\nChannel 0: the web,\n\nChannel 1: is that\n\nChannel 0: and basic\n\nChannel 1: unlimited unlimited\n\nChannel 0: streaming.\n\nChannel 1: megabyte or a\n\nChannel 0: Yes.\n\nChannel 1: a megabyte unlimited Internet itself?\n\nChannel 0: Yes. It's unlimited. And it's\n\nChannel 1: Okay.\n\nChannel 0: you can use it for emails, like serving the web and then basic streaming.\n\nChannel 1: Yeah. Okay. So it's just the the fast the speed of the each one is different speed. Is it? Which\n\nChannel 0: I'm sorry?\n\nChannel 1: is the what's the difference between the two? What\n\nChannel 0: Do\n\nChannel 1: is\n\nChannel 0: you mean\n\nChannel 1: the difference?\n\nChannel 0: the 50?\n\nChannel 1: What's the difference between the two? Sorry.\n\nChannel 0: The 25 is mainly for you emails, like, surfing the web and basic streaming for the difference of 50 if you have a user, like, more than three to five.\n\nChannel 1: And what's the other one? Is it's more for what more faster speed, is it?\n\nChannel 0: Yeah. The 50 MBPS is more of I mean, it's faster. That's $95 per month. The regular price, it's not yet discounted.\n\nChannel 1: It's not.\n\nChannel 0: Yeah. But you'll have a 15% discount for three months if you're gonna lock in with us for twelve months.\n\nChannel 1: I'll just get the the first one that you said that that should be me.\n\nChannel 0: Months. Do you mean the 25 NDPS?\n\nChannel 1: Yeah. Yeah. That one. Is that what that 25 megabytes per second?\n\nChannel 0: Okay. Yes. Yes. That's correct, Alexander. Do you already have a your browser opened?\n\nChannel 1: Yep. What's the word for\n\nChannel 0: Thank you so much.\n\nChannel 1: it?\n\nChannel 0: Right now, I will be I'll help you sign in manually since\n\nChannel 1: Mhmm.\n\nChannel 0: I I just need to check if I mean, I mean, for the upfront payment. So on your browser, on your search bar, can you type in Airtel?\n\nChannel 1: What time was that?\n\nChannel 0: It's Airtel, a I r t e l.\n\nChannel 1: Yep.\n\nChannel 0: Then a for alpha,\n\nChannel 1: Yep.\n\nChannel 0: u for uniform,\n\nChannel 1: Yep.\n\nChannel 0: p for papa,\n\nChannel 1: What phone? What letter?\n\nChannel 0: p for papa.\n\nChannel 1: A u e.\n\nChannel 0: No. It's a for alpha, u for uniform, p for papa.\n\nChannel 1: Yep. Pecan. Pecan. Yep.\n\nChannel 0: Yeah. T for tango,\n\nChannel 1: Yep.\n\nChannel 0: y for Yankee,\n\nChannel 1: Yep.\n\nChannel 0: l for Lima, t for tango,\n\nChannel 1: Yep.\n\nChannel 0: d for delta,\n\nChannel 1: Yep.\n\nChannel 0: dot snap forms.\n\nChannel 1: Dot what was that? That dot what's that?\n\nChannel 0: SnapForms. It's snapforms.\n\nChannel 1: S n I p. S snack, s nik. Yep.\n\nChannel 0: No. It's let me spell it for phonetically. It's a u t t y l t d dot s for Sarah,\n\nChannel 1: Yep.\n\nChannel 0: n for Nancy,\n\nChannel 1: Yep.\n\nChannel 0: AForAlphaPForPapa,\n\nChannel 1: Yep.\n\nChannel 0: FForFrank,\n\nChannel 1: Yep.\n\nChannel 0: OForOscarRForRomeoMForMary,\n\nChannel 1: Yep. MForMary.\n\nChannel 0: yes,\n\nChannel 1: Yep.\n\nChannel 0: s for Sierra, dot com dot a u.\n\nChannel 1: Yep. Dot com dot e u and then\n\nChannel 0: And\n\nChannel 1: enter.\n\nChannel 0: then hit enter, please. Yes, please.\n\nChannel 1: Okay. Online form. A start trial. So do I start this trial? Create online form, collect data, automated approval with manager submission with a trust in the state.\n\nSo do I state\n\nChannel 0: Did you receive I mean,\n\nChannel 1: dot\n\nChannel 0: were you routed to the Airtel AU form?\n\nChannel 1: trial. It's done best\n\nChannel 0: No?\n\nChannel 1: it's not from trial, a thirty day trial.\n\nChannel 0: Oh, I no. No. No. No. Hold on.\n\nIt's not complete yet. Aster.com .au, can you please type in can you go back please to the search bar?\n\nChannel 1: It's just disappeared at the moment. Just a\n\nChannel 0: And please\n\nChannel 1: second. Yep.\n\nChannel 0: deleteeverything\n\nChannel 1: Dot com dot yep. .Com.\n\nChannel 0: and I\n\nChannel 1: A n\n\nChannel 0: mean,\n\nChannel 1: u.\n\nChannel 0: x yeah. So after.com.au, it's forwardslash.\n\nChannel 1: What's that one? That's that's right. Yep. The left or right? Right.\n\nYep. I think. Yep.\n\nChannel 0: /form, form,\n\nChannel 1: Yep.\n\nChannel 0: /\n\nChannel 1: Yep.\n\nChannel 0: airtel\n\nChannel 1: A y r t e l l.\n\nChannel 0: no. It's only one l, a I r\n\nChannel 1: Okay. Yep.\n\nChannel 0: t\n\nChannel 1: Yep.\n\nChannel 0: e l dash or hyphen.\n\nChannel 1: Yep.\n\nChannel 0: Dash or hyphen. Application.\n\nChannel 1: A, double e.\n\nChannel 0: Yeah.\n\nChannel 1: And that is for the rest of it.\n\nChannel 0: L I c a c I o n application.\n\nChannel 1: Yep. Done. Then then go.\n\nChannel 0: Yes, please. You should be routed to our Airtel AU application form.\n\nChannel 1: It still comes up for the online forms on workflow, hot pack, hosting Australia, create online form, click. That's all really the free cloud still.\n\nChannel 0: I was able to access the form using let me let's just repeat it from the start.\n\nChannel 1: Okay.\n\nChannel 0: It's a Airtel. It's a alpha, I\n\nChannel 1: Yep.\n\nChannel 0: India, r Romeo, t tango, e echo, l Lima, a alpha, u for uniform, p papa, t tango, y Yankee,\n\nChannel 1: Right. What was\n\nChannel 0: l\n\nChannel 1: that? That's p p papa. P papa. Yep.\n\nChannel 0: it's\n\nChannel 1: I'm up to yes. I'm up to a u t.\n\nChannel 0: Yes. It's and then t for tango, Y for Yankee,\n\nChannel 1: Yep.\n\nChannel 0: Lima,\n\nChannel 1: Yep.\n\nChannel 0: tango,\n\nChannel 1: Yep.\n\nChannel 0: delta,\n\nChannel 1: Yep.\n\nChannel 0: dot\n\nChannel 1: Gotcha.\n\nChannel 0: yes. Dot. I mean, it's not a word, but just like a dot or period.\n\nChannel 1: Yeah. I got yes. I got yeah. Right. Yep.\n\nChannel 0: And then snap forms with the letter s.com.au.\n\nChannel 1: What no. What's that what's that word? S\n\nChannel 0: Snap forms\n\nChannel 1: platform.\n\nChannel 0: with letter\n\nChannel 1: S\n\nChannel 0: s.\n\nChannel 1: o a p s n a p f o r\n\nChannel 0: Hold\n\nChannel 1: n.\n\nChannel 0: on. S n a t f o r m s.\n\nChannel 1: Oh, forns.\n\nChannel 0: Yes. Dot\n\nChannel 1: Yep.\n\nChannel 0: com.au\n\nChannel 1: Dot com.\n\nChannel 0: /form/airtel, airtel,\n\nChannel 1: Yep.\n\nChannel 0: dash or hyphen, application.\n\nChannel 1: O, double p, I c a t I o n. Yep. And then go.\n\nChannel 0: Mhmm. Yes, please.\n\nChannel 1: So I paid your for cannot\n\nChannel 0: Okay.\n\nChannel 1: be\n\nChannel 0: Can you try to access our website, airtel.net.au, please?\n\nChannel 1: found. Two seconds.\n\nChannel 0: When you are on our website, airtel.net.au.\n\nChannel 1: Arte\n\nChannel 0: Yeah. Airtel.net.au.\n\nChannel 1: l dot n e t dot com dot a u.\n\nChannel 0: No. No. No. There there's no .com.\n\nChannel 1: Alright. That's a.net.\n\nChannel 0: .Au. Yes. Are you on our website?\n\nChannel 1: Hold on. Just a second. A I r t e l Yep. .Net.ez. It won't load.\n\nHold on two seconds. Aircell.com. Keep you connected. Okay. Yeah.\n\nAnd where do I go\n\nChannel 0: Alright. So you should be seeing\n\nChannel 1: from\n\nChannel 0: this, like, an icon. That's a\n\nChannel 1: there?\n\nChannel 0: small icon. That's our chatbot. Can you\n\nChannel 1: Hello?\n\nChannel 0: please\n\nChannel 1: Yes.\n\nChannel 0: click that?\n\nChannel 1: Yep.\n\nChannel 0: Click that and then type anything. I\n\nChannel 1: No. I y. I put y.\n\nChannel 0: Okay. Let me\n\nChannel 1: Let's do a Jessica.\n\nChannel 0: yes. So I'll forward you the link through here. Okay?\n\nChannel 1: Look it up. Why does it come up Jessica? That's the name. There you go. You got your name's Mary.\n\nChannel 0: That's me.\n\nChannel 1: Nothing. Is it Jessica or Mary?\n\nChannel 0: Jessica is our chatbot, and\n\nChannel 1: Oh, okay. I get\n\nChannel 0: my\n\nChannel 1: you.\n\nChannel 0: name\n\nChannel 1: I\n\nChannel 0: is\n\nChannel 1: get it.\n\nChannel 0: Mary.\n\nChannel 1: I get it. I get it. I get it. Okay.\n\nChannel 0: So this is the online application form.\n\nChannel 1: Yeah. Yeah. It's come through. I'll click on that. Okay.\n\nThat date applied. So today. Yeah.\n\nChannel 0: Yes, please. So for this one, Alexander, I'm just trying to use this application for manually since you mentioned that you cannot pay for the upfront\n\nChannel 1: Yeah. Unfortunately,\n\nChannel 0: payment. But\n\nChannel 1: yeah, I wasn't aware that I was gonna have to pay the an upfront\n\nChannel 0: but\n\nChannel 1: possible.\n\nChannel 0: again uh-huh. Uh-huh. Yeah. So we're I'm just checking this if, I mean, upfront payment I mean, we could if we could still activate the service without upfront payment. But if it's not possible, I think how about having a payment plan or just, like, a 75% of the upfront payment?\n\nCould would you be able to pay for it?\n\nChannel 1: I won't be able to pay anything that is at the moment, like I said.\n\nChannel 0: Okay. I'll work on it later. Were you able to access the link that I sent?\n\nChannel 1: Yeah. I'm just writing it out now.\n\nChannel 0: Okay. Can you please fill it up? Fill it in. And then just leave the customer plan, the terms applicable oh, office is only. You can add the terms applicable for twelve months since you are gonna locked in with us.\n\nPlease know that early if in any case that we'll not be able to complete that contract for twelve months, we are subject for the early termination fee.\n\nChannel 1: It's\n\nChannel 0: So please type\n\nChannel 1: It\n\nChannel 0: in\n\nChannel 1: says\n\nChannel 0: the\n\nChannel 1: customer\n\nChannel 0: terms applicable.\n\nChannel 1: plan. It says customer plan. It says office use only.\n\nChannel 0: Yeah. Just leave it so just leave it that way.\n\nChannel 1: Okay. Just leave it blank.\n\nChannel 0: Yes, please. Terms that's applicable is twelve months.\n\nChannel 1: What, sir? The terms, applicant, twelve.\n\nChannel 0: Yes. Twelve\n\nChannel 1: Select\n\nChannel 0: months\n\nChannel 1: selective\n\nChannel 0: contract.\n\nChannel 1: network pro provider.\n\nChannel 0: It's Linham.\n\nChannel 1: At what, sir?\n\nChannel 0: No worries. You can just leave it blank as well. I will communicate with the tech support later. The please click on the promo saver 15.\n\nChannel 1: Can\n\nChannel 0: But\n\nChannel 1: I put\n\nChannel 0: we\n\nChannel 1: on\n\nChannel 0: can also manually\n\nChannel 1: It could\n\nChannel 0: no. It's\n\nChannel 1: it let\n\nChannel 0: fine.\n\nChannel 1: me click on both button?\n\nChannel 0: No. This is if this is our previous application, that's why this is actually somehow an exemption. But the accommodation voucher is no longer offering right now. But I can issue or provide you the promo saver 15 just like what I've mentioned earlier, our\n\nChannel 1: Okay.\n\nChannel 0: current promotion.\n\nChannel 1: It it's it's coming up. I have to put the customer plan office use only. I have to put that in in the Select Network provider. I have to type in the provider. In the\n\nChannel 0: Select\n\nChannel 1: customer\n\nChannel 0: network okay. Did you enter Linham in the Select network provider?\n\nChannel 1: How do you spell that? Sorry.\n\nChannel 0: Lindham. It's l for Lima,\n\nChannel 1: Yep.\n\nChannel 0: y for Yankee,\n\nChannel 1: Yep.\n\nChannel 0: n for Nancy,\n\nChannel 1: Yep.\n\nChannel 0: h for Henry,\n\nChannel 1: Yep.\n\nChannel 0: hotel, a for alpha, m for Mary.\n\nChannel 1: Yep. Infomeranian.\n\nChannel 0: Yes. Yeah. Yeah. That's correct.\n\nChannel 1: What about the customer plan? I put an eight to eight to eight to eight to eight to eight\n\nChannel 0: Okay.\n\nChannel 1: to eight to\n\nChannel 0: If that is required, can\n\nChannel 1: eight.\n\nChannel 0: you type in 25 over 10 MBPS? Slash.\n\nChannel 1: That is 12 to that 25 dash foot, sir? Yep. 25 Yep.\n\nChannel 0: 10 MBPS.\n\nChannel 1: N NPPS over mega\n\nChannel 0: Mhmm.\n\nChannel 1: m p megabyte.\n\nChannel 0: MBPS.\n\nChannel 1: M p t m megabyte per how do what was that? M p?\n\nChannel 0: M for Mary, b for Bravo, PForPapa, S ForSierraNBTS. Have can you try to submit?\n\nChannel 1: Okay. Thanks for getting in touch with us. We'll get back to you as soon as possible in the main time. Feel free to check our website out.\n\nChannel 0: Okay. So I'll get back to you. We'll just review your application form. Okay? Since it's almost office hours, is it okay to call you back tomorrow?\n\nChannel 1: Yeah. That's fine.\n\nChannel 0: Thank you so much. Do you have a specific time that you want me to call you or\n\nChannel 1: Anytime. ASAP,\n\nChannel 0: any\n\nChannel 1: whatever.\n\nChannel 0: time?\n\nChannel 1: The air first\n\nChannel 0: Alright.\n\nChannel 1: up in\n\nChannel 0: Alright.\n\nChannel 1: the morning will do. Okay.\n\nChannel 0: Thank you\n\nChannel 1: Thanks for\n\nChannel 0: thank\n\nChannel 1: your time.\n\nChannel 0: you\n\nChannel 1: I\n\nChannel 0: so\n\nChannel 1: appreciate\n\nChannel 0: much.\n\nChannel 1: it. Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":1.1999999,"end":1.6999999,"sentiment":"neutral","sentiment_score":0.013414294458925724}],"sentiment":"neutral","sentiment_score":0.013414294458925724,"channel":1,"num_words":1,"start":1.1999999,"end":1.6999999},{"sentences":[{"text":"Hello.","start":2.6399999,"end":3.04,"sentiment":"neutral","sentiment_score":0.026449602097272873},{"text":"My name is Mary.","start":3.04,"end":3.84,"sentiment":"neutral","sentiment_score":0.030945944599807262},{"text":"I'm ringing from Airtel.","start":3.84,"end":5.14,"sentiment":"neutral","sentiment_score":0.048679483123123646}],"sentiment":"neutral","sentiment_score":0.038327923665444054,"channel":0,"num_words":9,"start":2.6399999,"end":5.14},{"sentences":[{"text":"Yes.","start":6.0,"end":6.24,"sentiment":"neutral","sentiment_score":0.09128478169441225},{"text":"How's it 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The upfront payment is needed to activate the service and the agent explains the difference between the basic and unlimited plans. The agent guides the customer through the process of signing into their browser and offers assistance in finding the correct website. The customer is instructed to create a trial online form and fill out a customer plan, but is also informed of a payment plan with a 75% upfront payment and a previous experience with similar issues. The agent promises to call the customer back the next day to review their application and review their contract."},"intents":{"segments":[{"text":"To address you properly, may I have your name, please? Alexander Munoz, Thank m you. u n o z. Thank you so much, Alexander. So if I check on your address and your address is serviceable with our Linham network, so I would like to ask if you have already checked on our or have preferred plan for your Internet. Would What? so Sorry.","start_word":53,"end_word":116,"intents":[{"intent":"Request information","confidence_score":0.01720351}]},{"text":"An upfront payment is needed for us to activate the service.","start_word":672,"end_word":682,"intents":[{"intent":"Activate tv service","confidence_score":0.0010597805}]},{"text":"Well, it depends actually on the plan. So would you choose I cannot pay I can't pay a a upfront payment at this moment that I'm yeah. I can pay on both the next cycle pay bill. mhmm.","start_word":704,"end_word":741,"intents":[{"intent":"Negotiate service pricing and plan","confidence_score":1.376912e-7}]},{"text":"But you're gonna get the twelve month contract. Correct? Yeah.","start_word":1029,"end_word":1038,"intents":[{"intent":"Get contract","confidence_score":0.19872989}]},{"text":"Well, if that if you can help if you can help me with the with that registering me, providing the Internet as well for this month and and to our pay, well, sure. 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Can you Hello? please Yes. click that?","start_word":2324,"end_word":2333,"intents":[{"intent":"Connect to chatbot","confidence_score":0.011176493}]},{"text":"So I'll forward you the link through here. Okay? Look it up.","start_word":2356,"end_word":2367,"intents":[{"intent":"Forward link","confidence_score":0.41903734}]},{"text":"You got your name's Mary. That's me. Nothing.","start_word":2380,"end_word":2387,"intents":[{"intent":"Confirm identity","confidence_score":0.055146627}]},{"text":"So for this one, Alexander, I'm just trying to use this application for manually since you mentioned that you cannot pay for the upfront Yeah.","start_word":2445,"end_word":2469,"intents":[{"intent":"Activate application","confidence_score":0.04391634}]},{"text":"So we're I'm just checking this if, I mean, upfront payment I mean, we could if we could still activate the service without upfront payment. But if it's not possible, I think how about having a payment plan or just, like, a 75% of the upfront payment? Could would you be able to pay for it?","start_word":2493,"end_word":2548,"intents":[{"intent":"Provide information about payment plan","confidence_score":0.009900655}]},{"text":"Were you able to access the link that I sent? Yeah.","start_word":2570,"end_word":2580,"intents":[{"intent":"Access link","confidence_score":0.31995147}]},{"text":"And then just leave the customer plan, the terms applicable oh, office is only. You can add the terms applicable for twelve months since you are gonna locked in with us.","start_word":2597,"end_word":2627,"intents":[{"intent":"Add terms","confidence_score":0.06916054}]},{"text":"I will communicate with the tech support later.","start_word":2730,"end_word":2737,"intents":[{"intent":"Communicate with tech support","confidence_score":0.81863534}]},{"text":"The please click on the promo saver 15. Can But I put we on can also manually It could no. It's it let fine. me click on both button? No. This is if this is our previous application, that's why this is actually somehow an exemption. But the accommodation voucher is no longer offering right now. But I can issue or provide you the promo saver 15 just like what I've mentioned earlier, our Okay.","start_word":2739,"end_word":2813,"intents":[{"intent":"Provide promo saver 15, Confirm language","confidence_score":0.002129839}]},{"text":"But the accommodation voucher is no longer offering right now.","start_word":2784,"end_word":2793,"intents":[{"intent":"Request hotel voucher","confidence_score":0.001716861}]},{"text":"Have can you try to submit? Okay.","start_word":2983,"end_word":2989,"intents":[{"intent":"Submit application","confidence_score":0.21203145}]},{"text":"Feel free to check our website out. Okay.","start_word":3010,"end_word":3017,"intents":[{"intent":"Check website","confidence_score":0.27750143},{"intent":"Check website","confidence_score":0.13693488}]},{"text":"We'll just review your application form. Okay?","start_word":3024,"end_word":3030,"intents":[{"intent":"Review application","confidence_score":0.009426538}]}]},"sentiments":{"segments":[{"text":"Hello? Hello. My name is Mary. I'm ringing from Airtel. Yes. How's it going? Yeah.","start_word":0,"end_word":14,"sentiment":"neutral","sentiment_score":0.08173815906047821},{"text":"I'm doing great. Thank you so much. How are you doing today? Good. Thanks.","start_word":15,"end_word":28,"sentiment":"positive","sentiment_score":0.5505041480064392},{"text":"Yeah.","start_word":29,"end_word":29,"sentiment":"neutral","sentiment_score":0.3004257082939148},{"text":"That's good to hear.","start_word":30,"end_word":33,"sentiment":"positive","sentiment_score":0.45310094952583313},{"text":"Yep. So one of my colleague was about to transfer you earlier, and I already have here your address. To address you properly, may I have your name, please? Alexander Munoz, Thank m you. u n o z. Thank you so much, Alexander. So if I check on your address and your address is serviceable with our Linham network, so I would like to ask if you have already checked on our or have preferred plan for your Internet. Would What? so Sorry. What was that? Say again? yeah. May I just ask if you already have a preferred plan with the Internet, or I can discuss it to you on how you usually use the Internet for daily use so that you can Yeah. I don't choose I don't this know one. what I don't know what I should go with and what I don't wanna lock in contract, though. That's all. I don't want a no contract if that's possible. So so you don't want any contract. Correct? I I don't want a lock in contract if it's like Yeah. that Sure. to Sure. do. Okay. No worries. If you have So these these at that for option. Yes. We do have. Just give me one second. Let me just review here. If I may ask how many users, I remember myself and someone brings with the Uber. sorry? Just myself and someone's friends and family if they're over visiting. Oh, so okay. So at least two to three users. Correct? No. Just myself and my friend. Okay. Well, if, Annette, how do you usually use the Internet? Would it be for email, surfing the web, or basic streaming, or do you work at home? I usually I have a smart TV, and I watch a prime video. I watch videos on my TV and my smart TV. If I may ask if you are also a gamer, you know. Sometimes I can do. Not at this moment, but, yeah, at the moment, I'm just having a movie watch lately in in my phone. Okay. Alright. So so I mentioned earlier about your television being and I know that your television is Yes. It's not payday. okay. I think you could choose between our 25 MBPS plan and 50 MBPS plan. Okay. What what So for 25 over for 25 upload over 10, sorry. 25 download over 10 upload MBPS, that's $98 per month. And for 50 over 20 MBPS, that's $95 per month. So is there no cheaper option? No. Let me try with You've got any you've other got any network plans for any if other your address you've got any cheaper plan if I go on a any other if I go on a lock in contract if it's cheaper then, if it's cheaper yeah. that Let way. me. Actually, we have an ongoing promotion for twelve months contract. We offer a 15% discount for your first three months, or that's including the router. It's gonna be a free router if you don't have one. I I And think also there's one I put this one in the cupboard already in the the unit I'm in. sorry? There's I think there's a a a Wi Fi router plugged in already in the unit that I'm in. One is one of the in one of the tablets. Okay. But if it's fine. If you don't wanna have the free router, you don't need to pay as well for the delivery fee fee since there is already a pre setup router in your location right now. And with with and with setting up with setting up fee, you can is it the do I have to pay upfront month or can do I wait for this month and then pay? Yes. There is there yeah. An upfront payment is needed for us to activate the service. Oh, there it is. How much is that? That was the first payment. The first Yeah. payment It is it. mhmm. Well, it depends actually on the plan. So would you choose I cannot pay I can't pay a a upfront payment at this moment that I'm yeah. I can pay on both the next cycle pay bill. mhmm. One moment. Just give me one second. Hold on. Because we I mean, for us to activate the service, an upfront payment is needed for us, you know, for us Okay. to move So forward to activate and the to activate the the yes. the The service. the access service that has how much is in this? How much So is let it? me are you going to have a lock in contract for twelve months contract? This is for you Well, to have I the will 15 if per well I will if it's yeah. If I can if I don't have to put an upfront payment and then pay on that then pay and when the first bill comes in and just keep paying from there. Sorry? Because I will if if I if I can avoid not paying that Mhmm. upfront payment and then wait for the the the the month of bill income in and then pay that and then go from there, check sure. Because for the this month, I'm sure doing that a well a well bill. a business that that that you can figure out something or other. Well, otherwise, will you be an Amazon loyal customer if not. I'm And sorry. so Alejandro? I'm I'm sure you'd be able to find something that I'd what I don't have to pay the upfront cost of the the connection because, well, I'll be a loyal customer. Otherwise, you'll be a loyal guy losing. Mhmm. Of course. Of course. I know I know, Alexander. Let me just see here That's it. and So check. I wasn't Okay? aware of that. Yeah. I just want it done. I wanna have to pay. But you're gonna get the twelve month contract. Correct? Yeah. I will. Well, if that if you can help if you can help me with the with that registering me, providing the Internet as well for this month and and to our pay, well, sure. Yeah. That's what I said. Okay. You're not gonna get I again, you're gonna get the twelve months contract. And, also, aren't you getting the route the free router as well? I think there's one in. I So think there's a thing in the cover. Is okay. that So the right we'll we'll thing? The thing the thing that I it has a QR code on it that I took a picture of it, and it took me to all different providers. Mhmm. Is that the Internet router itself, or do I have to get something different to that? Well, as long as your router is compatible with our network, and once we activate your service, we will be able I mean, you'll be able to, be connected to your Internet Yeah. Well, as I've soon got as possible or I've got within I've the got day. I've got this service off the off the lip off the little device in the current day. Obviously, it does. Okay. For the upfront payment, okay. Let me just check here. Hold on. Alright. I will need you to go on this website. Can you try to access your browser, please? Yeah. Sure. Two seconds. And before we proceed, is is it going to be the 25 MBPS or the 50 MBPS? So what what did you what what what what which one's locked in? You can lock in either both of these plan. It really depends Which is on which how you is use which is the Internet. the best which is the best out of both two? Which Well, for family of more or less three or less than three users, a basic plan for 25 Mbps is what we offer. which This is for Is that unlimited emails, is that serving unlimited the web, is that and basic unlimited unlimited streaming. megabyte or a Yes. a megabyte unlimited Internet itself? Yes. It's unlimited. And it's Okay. you can use it for emails, like serving the web and then basic streaming. Yeah. Okay. So it's just the the fast the speed of the each one is different speed. Is it? Which I'm sorry? is the what's the difference between the two? What Do is you mean the difference? the 50? What's the difference between the two? Sorry. The 25 is mainly for you emails, like, surfing the web and basic streaming for the difference of 50 if you have a user, like, more than three to five. And what's the other one? Is it's more for what more faster speed, is it? Yeah. The 50 MBPS is more of I mean, it's faster. That's $95 per month. The regular price, it's not yet discounted. It's not. Yeah. But you'll have a 15% discount for three months if you're gonna lock in with us for twelve months. I'll just get the the first one that you said that that should be me. Months. Do you mean the 25 NDPS? Yeah. Yeah. That one. Is that what that 25 megabytes per second? Okay. Yes. Yes. That's correct, Alexander. Do you already have a your browser opened? Yep. What's the word for Thank you so much. it? Right now, I will be I'll help you sign in manually since Mhmm. I I just need to check if I mean, I mean, for the upfront payment. So on your browser, on your search bar, can you type in Airtel? What time was that? It's Airtel, a I r t e l. Yep. Then a for alpha, Yep. u for uniform, Yep. p for papa, What phone? What letter? p for papa. A u e. No. It's a for alpha, u for uniform, p for papa. Yep. Pecan. Pecan. Yep. Yeah. T for tango, Yep. y for Yankee, Yep. l for Lima, t for tango, Yep. d for delta, Yep. dot snap forms. Dot what was that? That dot what's that? SnapForms. It's snapforms. S n I p. S snack, s nik. Yep. No. It's let me spell it for phonetically. It's a u t t y l t d dot s for Sarah, Yep. n for Nancy, Yep. AForAlphaPForPapa, Yep. FForFrank, Yep. OForOscarRForRomeoMForMary, Yep. MForMary. yes, Yep. s for Sierra, dot com dot a u. Yep. Dot com dot e u and then And enter. then hit enter, please. Yes, please. Okay. Online form. A start trial. So do I start this trial? Create online form, collect data, automated approval with manager submission with a trust in the state. So do I state Did you receive I mean, dot were you routed to the Airtel AU form? trial. It's done best No? it's not from trial, a thirty day trial. Oh, I no. No.","start_word":34,"end_word":1861,"sentiment":"neutral","sentiment_score":0.022130480542304137},{"text":"No. No. Hold on. It's not complete yet.","start_word":1862,"end_word":1869,"sentiment":"negative","sentiment_score":-0.45279327034950256},{"text":"Aster.com .au, can you please type in can you go back please to the search bar?","start_word":1870,"end_word":1885,"sentiment":"neutral","sentiment_score":-0.06568209081888199},{"text":"It's just disappeared at the moment.","start_word":1886,"end_word":1891,"sentiment":"negative","sentiment_score":-0.4187791645526886},{"text":"Just a And please second. Yep. deleteeverything Dot com dot yep. .Com. and I A n mean, u. x yeah. So after.com. au, it's forwardslash. What's that one? That's that's right. Yep. The left or right? Right. Yep. I think. Yep. /form, form, Yep. / Yep. airtel A y r t e l l. no. It's only one l, a I r Okay. Yep. t Yep. e l dash or hyphen. Yep. Dash or hyphen. Application. A, double e. Yeah. And that is for the rest of it. L I c a c I o n application. Yep. Done. Then then go. Yes, please. You should be routed to our Airtel AU application form. It still comes up for the online forms on workflow, hot pack, hosting Australia, create online form, click.","start_word":1892,"end_word":2022,"sentiment":"neutral","sentiment_score":0.05754045397043228},{"text":"That's all really the free cloud still.","start_word":2023,"end_word":2029,"sentiment":"positive","sentiment_score":0.5307766795158386},{"text":"I was able to access the form using let me let's just repeat it from the start. Okay. It's a Airtel. It's a alpha, I Yep. India, r Romeo, t tango, e echo, l Lima, a alpha, u for uniform, p papa, t tango, y Yankee, Right. What was l that? That's p p papa. P papa. Yep. it's I'm up to yes. I'm up to a u t. Yes. It's and then t for tango, Y for Yankee, Yep. Lima, Yep. tango, Yep. delta, Yep. dot Gotcha. yes. Dot. I mean, it's not a word, but just like a dot or period. Yeah. I got yes. I got yeah. Right. Yep. And then snap forms with the letter s.com.au. What no. What's that what's that word? S Snap forms platform. with letter S s. o a p s n a p f o r Hold n. on. S n a t f o r m s. Oh, forns. Yes. Dot Yep. com.au Dot com. /form/airtel, airtel, Yep. dash or hyphen, application. O, double p, I c a t I o n. Yep. And then go. Mhmm. Yes, please. So I paid your for cannot Okay. be Can you try to access our website, airtel.net.au, please? found. Two seconds. When you are on our website, airtel.net.au. Arte Yeah. Airtel.net.au. l dot n e t dot com dot a u. No. No. No. There there's no .com. Alright. That's a.net. .Au. Yes. Are you on our website? Hold on. Just a second. A I r t e l Yep. .Net.ez. It won't load. Hold on two seconds. Aircell.com. Keep you connected. Okay. Yeah. And where do I go Alright. So you should be seeing from this, like, an icon. That's a there? small icon. That's our chatbot. Can you Hello? please Yes. click that? Yep. Click that and then type anything. I No. I y. I put y. Okay. Let me Let's do a Jessica. yes. So I'll forward you the link through here. Okay? Look it up. Why does it come up Jessica? That's the name. There you go. You got your name's Mary. That's me. Nothing. Is it Jessica or Mary? Jessica is our chatbot, and Oh, okay. I get my you. name I is get it. Mary. I get it. I get it. I get it. Okay. So this is the online application form. Yeah. Yeah. It's come through. I'll click on that. Okay. That date applied. So today. Yeah. Yes, please. So for this one, Alexander, I'm just trying to use this application for manually since you mentioned that you cannot pay for the upfront Yeah.","start_word":2030,"end_word":2468,"sentiment":"neutral","sentiment_score":0.01286812231861106},{"text":"Unfortunately, payment. But yeah, I wasn't aware that I was gonna have to pay the an upfront but possible.","start_word":2469,"end_word":2487,"sentiment":"negative","sentiment_score":-0.4086531400680542},{"text":"again uh-huh. Uh-huh. Yeah. So we're I'm just checking this if, I mean, upfront payment I mean, we could if we could still activate the service without upfront payment. But if it's not possible, I think how about having a payment plan or just, like, a 75% of the upfront payment? Could would you be able to pay for it?","start_word":2488,"end_word":2547,"sentiment":"neutral","sentiment_score":-0.11405695229768752},{"text":"I won't be able to pay anything that is at the moment, like I said.","start_word":2548,"end_word":2562,"sentiment":"negative","sentiment_score":-0.6084120869636536},{"text":"Okay. I'll work on it later. Were you able to access the link that I sent? Yeah. I'm just writing it out now. Okay. Can you please fill it up? Fill it in. And then just leave the customer plan, the terms applicable oh, office is only. You can add the terms applicable for twelve months since you are gonna locked in with us. Please know that early if in any case that we'll not be able to complete that contract for twelve months, we are subject for the early termination fee. It's So please type It in says the customer terms applicable. plan. It says customer plan. It says office use only. Yeah. Just leave it so just leave it that way. Okay. Just leave it blank. Yes, please. Terms that's applicable is twelve months. What, sir? The terms, applicant, twelve. Yes. Twelve Select months selective contract. network pro provider. It's Linham. At what, sir? No worries. You can just leave it blank as well. I will communicate with the tech support later. The please click on the promo saver 15. Can But I put we on can also manually It could no. It's it let fine. me click on both button? No. This is if this is our previous application, that's why this is actually somehow an exemption. But the accommodation voucher is no longer offering right now. But I can issue or provide you the promo saver 15 just like what I've mentioned earlier, our Okay. current promotion. It it's it's coming up. I have to put the customer plan office use only. I have to put that in in the Select Network provider. I have to type in the provider. In the Select customer network okay. Did you enter Linham in the Select network provider? How do you spell that? Sorry. Lindham. It's l for Lima, Yep. y for Yankee, Yep. n for Nancy, Yep. h for Henry, Yep. hotel, a for alpha, m for Mary. Yep. Infomeranian. Yes. Yeah. Yeah. That's correct. What about the customer plan? I put an eight to eight to eight to eight to eight to eight Okay. to eight to If that is required, can eight. you type in 25 over 10 MBPS? Slash. That is 12 to that 25 dash foot, sir? Yep. 25 Yep. 10 MBPS. N NPPS over mega Mhmm. m p megabyte. MBPS. M p t m megabyte per how do what was that? M p? M for Mary, b for Bravo, PForPapa, S ForSierraNBTS. Have can you try to submit? Okay.","start_word":2563,"end_word":2988,"sentiment":"neutral","sentiment_score":-0.01770714570728826},{"text":"Thanks for getting in touch with us. We'll get back to you as soon as possible in the main time.","start_word":2989,"end_word":3008,"sentiment":"positive","sentiment_score":0.3996311128139496},{"text":"Feel free to check our website out. Okay. So I'll get back to you. We'll just review your application form. Okay? Since it's almost office hours, is it okay to call you back tomorrow? Yeah.","start_word":3009,"end_word":3043,"sentiment":"neutral","sentiment_score":0.14712466299533844},{"text":"That's fine. Thank you so much.","start_word":3044,"end_word":3049,"sentiment":"positive","sentiment_score":0.5106161832809448},{"text":"Do you have a specific time that you want me to call you or Anytime. ASAP, any whatever. time? The air first Alright. up in Alright. the morning will do. Okay.","start_word":3050,"end_word":3080,"sentiment":"neutral","sentiment_score":0.028347566723823547},{"text":"Thank you Thanks for thank your time. you I so appreciate much. it. Bye.","start_word":3081,"end_word":3094,"sentiment":"positive","sentiment_score":0.6614739894866943}],"average":{"sentiment":"neutral","sentiment_score":0.017229404811952807}}}}