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We just wanted to confirm because you signed up for a contract and you are eligible to get a router. And we'd like to confirm which one you would like to get. The postage standard delivery, $20, or the express delivery, $30? 20, the standard? Okay. Sure. So let me just put on here. Because your if you are receiving our notification, your services has been activated. So once you settle the standard delivery for the free router, you can get connected to the service. I'll be arranging your invoice and then send to your email with the instruction. Kindly, arrange and process the amount so we can, ask our provisioning team to send your free router. Okay? No. You have since this will be your first invoice from our system, you need to pay it manually. I'll send you all the instructions and your customer portal login where you can access your account. Alright? Or would you like me to call you to process the payment? I can also do that for you if you would like me to process it over the phone. Yeah. Would you like me to process your $20 using your card, like a Visa or Mastercard? Yeah. Yeah. You have an option. Alright? Sure. Sure. Sure. I'll just send you all the details through email, and then if you need any assistance with the payment process, just let us know. Alright? Okay. Thank you. Have a good one, and be safe. Mhmm. 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Is this much better? This is Eirtel. Thank you. How are you today?\n\nI'm speaking to Zeepen. Right? Perfect. Thank you for answering my phone call. We just wanted to confirm because you signed up for a contract and you are eligible to get a router.\n\nAnd we'd like to confirm which one you would like to get. The postage standard delivery, $20, or the express delivery, $30? 20, the standard? Okay. Sure.\n\nSo let me just put on here. Because your if you are receiving our notification, your services has been activated. So once you settle the standard delivery for the free router, you can get connected to the service. I'll be arranging your invoice and then send to your email with the instruction. Kindly, arrange and process the amount so we can, ask our provisioning team to send your free router.\n\nOkay? No. You have since this will be your first invoice from our system, you need to pay it manually. I'll send you all the instructions and your customer portal login where you can access your account. Alright?\n\nOr would you like me to call you to process the payment? I can also do that for you if you would like me to process it over the phone. Yeah. Would you like me to process your $20 using your card, like a Visa or Mastercard? Yeah.\n\nYeah. You have an option. Alright? Sure. Sure.\n\nSure. I'll just send you all the details through email, and then if you need any assistance with the payment process, just let us know. Alright? Okay. Thank you.\n\nHave a good one, and be safe. Mhmm. Bye bye.","paragraphs":[{"sentences":[{"text":"Yes.","start":2.8,"end":3.1999998,"sentiment":"neutral","sentiment_score":0.15486738085746765},{"text":"Is this much better?","start":3.1999998,"end":4.3199997,"sentiment":"neutral","sentiment_score":0.23295854404568672},{"text":"This is Eirtel.","start":4.3199997,"end":5.38,"sentiment":"neutral","sentiment_score":0.2752240051825841},{"text":"Thank you.","start":8.16,"end":8.8,"sentiment":"positive","sentiment_score":0.6941377818584442},{"text":"How are you today?","start":8.8,"end":9.5199995,"sentiment":"positive","sentiment_score":0.4075956866145134}],"sentiment":"positive","sentiment_score":0.3522165630544935,"num_words":14,"start":2.8,"end":9.5199995},{"sentences":[{"text":"I'm speaking to 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Is this much better? This is Eirtel.\n\nChannel 1: Oh, yes. It's much better.\n\nChannel 0: Thank you. How are you today? I'm speaking to Zeepen. Right?\n\nChannel 1: Yes.\n\nChannel 0: Perfect. Thank you for answering my phone call. We just wanted to confirm because you signed up for a contract and you are eligible to get a router. And we'd like to confirm which one you would like to get. The postage standard delivery, $20, or the express delivery, $30?\n\nChannel 1: $20, please.\n\nChannel 0: 20, the standard?\n\nChannel 1: Yes. 20.\n\nChannel 0: Okay. Sure. So let me just put on here. Because your if you are receiving\n\nChannel 1: Yeah.\n\nChannel 0: our notification, your services has been activated. So once you settle the standard delivery for the free\n\nChannel 1: Mhmm.\n\nChannel 0: router, you can get connected to the service. I'll be arranging your invoice and then send to your email with the instruction. Kindly, arrange and process the amount so we can, ask our provisioning team to send your free router. Okay?\n\nChannel 1: Thank you. Do do you mean I need to pay the invoice by the instructions or it will deduct automatically from my account?\n\nChannel 0: No. You have since this will be your first invoice from our system, you need to pay it manually. I'll send you all the instructions and your customer portal login where you can access your account.\n\nChannel 1: Okay. Thank you.\n\nChannel 0: Alright? Or would you like me to call you to process the payment? I can also do that for you if you would like me to process it over the phone.\n\nChannel 1: I I don't understand. You said you you like now? You you ask me or what?\n\nChannel 0: Yeah. Would you like me to process your $20 using your card, like a Visa or Mastercard?\n\nChannel 1: Sorry. Maybe I can do it by myself. And\n\nChannel 0: Yeah.\n\nChannel 1: Yeah. 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Have a good one, and\n\nChannel 1: Thank\n\nChannel 0: be\n\nChannel 1: you.\n\nChannel 0: safe.\n\nChannel 1: You too.\n\nChannel 0: Mhmm.\n\nChannel 1: Bye bye.\n\nChannel 0: Bye bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.96,"end":1.46,"sentiment":"neutral","sentiment_score":0.03772788494825363}],"sentiment":"neutral","sentiment_score":0.03772788494825363,"channel":1,"num_words":1,"start":0.96,"end":1.46},{"sentences":[{"text":"Yes.","start":2.8,"end":3.1999998,"sentiment":"neutral","sentiment_score":0.15486738085746765},{"text":"Is this much better?","start":3.1999998,"end":4.3199997,"sentiment":"neutral","sentiment_score":0.23295854404568672},{"text":"This is Eirtel.","start":4.3199997,"end":5.38,"sentiment":"neutral","sentiment_score":0.2752240051825841}],"sentiment":"neutral","sentiment_score":0.23904669657349586,"channel":0,"num_words":8,"start":2.8,"end":5.38},{"sentences":[{"text":"Oh, 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The agent arranged the payment for the customer and sent them instructions on their account portal. The agent also offered to process the payment over the phone and provided instructions on how to do so."},"intents":{"segments":[{"text":"We just wanted to confirm because you signed up for a contract and you are eligible to get a router. And we'd like to confirm which one you would like to get. The postage standard delivery, $20, or the express delivery, $30?","start_word":34,"end_word":75,"intents":[{"intent":"Confirm order","confidence_score":0.10943947}]},{"text":"You have since this will be your first invoice from our system, you need to pay it manually. I'll send you all the instructions and your customer portal login where you can access your account. Okay. Thank you.","start_word":182,"end_word":219,"intents":[{"intent":"Provide instructions","confidence_score":0.1884441}]},{"text":"Or would you like me to call you to process the payment? I can also do that for you if you would like me to process it over the phone. I I don't understand. You said you you like now? You you ask me or what? Yeah. Would you like me to process your $20 using your card, like a Visa or Mastercard? Sorry.","start_word":221,"end_word":284,"intents":[{"intent":"Process payment","confidence_score":0.51421183}]},{"text":"I'll just send you all the details through email, and then if you need any assistance with the payment process, just let us know. Alright? Thank you.","start_word":312,"end_word":338,"intents":[{"intent":"Provide assistance","confidence_score":0.111083925}]}]},"sentiments":{"segments":[{"text":"Hello? Yes. Is this much better? This is Eirtel.","start_word":0,"end_word":8,"sentiment":"neutral","sentiment_score":0.2103985697031021},{"text":"Oh, yes. It's much better. Thank you. How are you today?","start_word":9,"end_word":19,"sentiment":"positive","sentiment_score":0.5334165692329407},{"text":"I'm speaking to Zeepen. Right? Yes.","start_word":20,"end_word":25,"sentiment":"neutral","sentiment_score":0.12151049077510834},{"text":"Perfect. Thank you for answering my phone call.","start_word":26,"end_word":33,"sentiment":"positive","sentiment_score":0.5194490551948547},{"text":"We just wanted to confirm because you signed up for a contract and you are eligible to get a router. And we'd like to confirm which one you would like to get. The postage standard delivery, $20, or the express delivery, $30? $20, please. 20, the standard? Yes. 20. Okay. Sure. So let me just put on here. Because your if you are receiving Yeah. our notification, your services has been activated. So once you settle the standard delivery for the free Mhmm. router, you can get connected to the service. I'll be arranging your invoice and then send to your email with the instruction. Kindly, arrange and process the amount so we can, ask our provisioning team to send your free router. Okay? Thank you. Do do you mean I need to pay the invoice by the instructions or it will deduct automatically from my account? No. You have since this will be your first invoice from our system, you need to pay it manually. I'll send you all the instructions and your customer portal login where you can access your account. Okay. Thank you. Alright? Or would you like me to call you to process the payment? I can also do that for you if you would like me to process it over the phone. I I don't understand. You said you you like now? You you ask me or what? Yeah. Would you like me to process your $20 using your card, like a Visa or Mastercard? Sorry. Maybe I can do it by myself. And Yeah. Yeah. I can I Yeah. can You have check an option. the invoice? Alright? Yeah. Sure. Sure. Sure. I'll just send you all the details through email, and then if you need any assistance with the payment process, just let us know. Alright? Thank you. Okay.","start_word":34,"end_word":339,"sentiment":"neutral","sentiment_score":0.04397723451256752},{"text":"Thank you. Have a good one, and Thank be you.","start_word":340,"end_word":349,"sentiment":"positive","sentiment_score":0.3965778648853302},{"text":"safe. You too. Mhmm. Bye bye. Bye bye.","start_word":350,"end_word":357,"sentiment":"neutral","sentiment_score":0.12486408650875092}],"average":{"sentiment":"neutral","sentiment_score":0.09296185517114056}}}}