{"metadata":{"transaction_key":"deprecated","request_id":"019fa135-7774-7be3-8abb-12da5187156b","sha256":"6db38938b470f0dc92254f385f689d01f9db0b37978b465199543704fea66610","created":"2026-07-27T01:34:25.286Z","duration":678.95996,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":2436,"output_tokens":73},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":2758,"output_tokens":2764},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":2758,"output_tokens":189}},"results":{"channels":[{"alternatives":[{"transcript":"Hi, Lisa. Larissa from Oakview Financial. How are you going? No. That's sorry. My fault. Katie transferred it, and I sat and I Actually, hung up on you. Oh, it's a Monday morning. I'm just we're rolling with it. Because this is a new call, I do need to let you know that our calls are recorded, and I'm so sorry to have to do it to you again. Could you just quickly confirm, just your date of birth and address? Thank you. So I was calling you this morning just to have a brief conversation. I know you've been emailing with my colleague Jack just with regards to your pending policy. And you sort of I guess, it stated that you maybe not wanted to proceed with the trauma or critical illness rather. Yeah. Yep. Okay. So I guess Fair. Yep. Okay. So I guess the I wouldn't be doing my job if I didn't, you know, at least touch on the due diligence of it all. So the insurance no. Not at all, darling. Not at all. So with insurance, the same thing the same reason we insure our house or we insure our car, because in the event that something were to happen and we run into a million dollar house while we're driving our car, if we have an accident, whatever the case may be, the insurance is just there to be able to protect us in the event that that happens. Right? So what we want for this insurance policy is to in the event something happens, we are protected. Now, ultimately speaking, if you self insure, which is exactly what you're saying, so instead of instead of sort of, I guess, having a policy that is there to protect you, you would establish wealth personally. So if any of that did occur, you had the capacity to be self insured, then that's perfect. Now currently, you have a life and a total permanent disability policy, and you it gets paid for out of out of out of your super fund. Now the life policy is two oh, sorry. 210,000. Total penalty is 210,000. So in the event that you were never able to work again, $210,000 is payable. In the event that you passed away, same outcome. Now what the recommendation that was made is I will just bring it back up, is to undertake an additional policy for life and for trauma, and that's to be paid personally because trauma doesn't meet a condition of release under the superannuation legislation. And so what that does is that just gives you that better better protection. It is a bit up there. So it's $265 a month, which is quite expensive, you know, with cash flow. Now the $100,000 a month means that if oh, sorry. Benefit means that if you were diagnosed with cancer or you had a stroke or a heart attack or anything like that, a $100,000 is payable to you. Now on the flip of that, a 100%. If you could, I guess, guarantee or you could set yourself up to be strict with your savings regimen and put that money away each month, then you're going to give yourself a buffer cash wise so that if a medical event does occur, you have that protection there and that you would have money to be able to cater for it's not just it's not just the medical cost of things because, obviously, there is there is you know, if you go privately, then there's all the doctor's bills. And if you go publicly, then there's there's waiting lists. There's still GP appointments, which are not built they'll build anymore. There's always an out of pocket. It's medication costs. It's the time off work. It's those kinds of bits do happen. Now you are more than welcome, and you a 100%. You don't have to take your policy out. It's obviously the recommendation that was made. But if you choose to self insure, then that's that's absolutely okay as well. And, ultimately speaking, we would review this with you on an annual basis, which is coming up in about five months to make sure that if anything needed to be changed, if there was a better product out there than the MetLife policy you currently had or, you know, maybe you needed more or less, your circumstances change, whatever the case may be, then we could undertake that, and we could look at it for you. That's why we're here. But if you're not wanting to invest the the the money ultimately into that life and trauma policy, then that's absolutely your prerogative. You have informed consent, and you're withdrawing that consent to proceed with that policy. So I'm not I'm not gonna talk you into it. I'm not gonna force you to do it or or, you know, handsome. Yeah. Yeah. Yeah. No. I appreciate it. Yep. Yeah. Absolutely. So I can yeah. We can definitely do it then, and we can review it, see if there's an alternative provider, see if there's a better outcome, and, obviously, be be your savings guide. So we can just be a friendly touch base to kind of, you know, give you that nudge and make sure that you're on track in saving. And sometimes it's a bit of a a guilt check for yourself to to have someone that's keeping you accountable as well. Perfect. Alright. No. You're okay. Yeah. Yep. Yeah. Alright. Absolutely. I'll I'll note on file that last week in the month is a better way to get you. Otherwise, are you generally like, emails and text messages are a good way to reach you? Or Oh, yeah. Reception. Yeah. Absolutely. And do you yeah. Absolutely valid. No. I get it. I don't I suck at my own life admin because I spend all day talking to everyone else. I swear my husband hates my job because I get home and yeah. Yes. Hi. Do you live in brief your calendar? Like so if we, like, if we did schedule an appointment with you, if we invite you into that that meeting, would that like, it could still be a phone call. It doesn't have to be a a a Google Meet or anything like that. Screwed. Yes. Yeah. Yep. Yes. Okay. Perfect. Amazing. No. I can definitely note that on file that you're a you're a text email girl. And and I mean, don't be wrong. It won't negate the team from, you know, ad hoc trying to call you anyway. No. Not at all. I was in the middle of sending you an email anyway. No. Not at all. We understand that you got like, like, our clients have jobs. It's the same as I don't answer any of my personal calls unless someone happens to catch me on lunch and I decide I wanna talk to someone. Then, yeah, so it it's so fine. No. That's absolutely okay. Alright. Well, I'll make that note on your file, make note that it last week of the month is generally the best time to get you, And then I'll make note that you don't wanna proceed with the trauma car, and we'll pull the app. Amazing. Did you have any questions while you had me on the phone? That's okay. If you do, feel free to reach out. You you have our, like, our info email that you can just, like, an email. I can respond via email, or we can schedule a call. That's okay, Lisa. Thanks for calling back in, and sorry I'm having a day. You too. Bye.","confidence":0.99902344,"words":[{"word":"hi","start":2.1599998,"end":2.48,"confidence":0.97387695,"punctuated_word":"Hi,","sentiment":"neutral","sentiment_score":0.14095456898212433},{"word":"lisa","start":2.48,"end":2.96,"confidence":0.98876953,"punctuated_word":"Lisa.","sentiment":"neutral","sentiment_score":0.14960838854312897},{"word":"larissa","start":2.96,"end":3.36,"confidence":0.9160156,"punctuated_word":"Larissa","sentiment":"neutral","sentiment_score":0.1925584375858307},{"word":"from","start":3.36,"end":3.6799998,"confidence":0.99902344,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.22230961918830872},{"word":"oakview","start":3.6799998,"end":4.0,"confidence":0.79833984,"punctuated_word":"Oakview","sentiment":"neutral","sentiment_score":0.224078506231308},{"word":"financial","start":4.0,"end":4.4,"confidence":0.99902344,"punctuated_word":"Financial.","sentiment":"neutral","sentiment_score":0.19779616594314575},{"word":"how","start":4.4,"end":4.48,"confidence":1.0,"punctuated_word":"How","sentiment":"neutral","sentiment_score":0.2970730662345886},{"word":"are","start":4.48,"end":4.64,"confidence":0.96533203,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.2844614088535309},{"word":"you","start":4.64,"end":4.72,"confidence":0.9980469,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.256330668926239},{"word":"going","start":4.72,"end":5.22,"confidence":0.9880371,"punctuated_word":"going?","sentiment":"neutral","sentiment_score":0.22047528624534607},{"word":"no","start":8.72,"end":8.96,"confidence":0.9941406,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.27187681198120117},{"word":"that's","start":8.96,"end":9.28,"confidence":0.9655762,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":-0.2749480903148651},{"word":"sorry","start":9.28,"end":9.599999,"confidence":0.44592285,"punctuated_word":"sorry.","sentiment":"neutral","sentiment_score":-0.22466769814491272},{"word":"my","start":9.599999,"end":9.84,"confidence":0.9790039,"punctuated_word":"My","sentiment":"neutral","sentiment_score":-0.2158929705619812},{"word":"fault","start":9.84,"end":10.16,"confidence":0.9592285,"punctuated_word":"fault.","sentiment":"neutral","sentiment_score":-0.12768059968948364},{"word":"katie","start":10.16,"end":10.559999,"confidence":0.83984375,"punctuated_word":"Katie","sentiment":"neutral","sentiment_score":-0.07871454954147339},{"word":"transferred","start":10.559999,"end":11.059999,"confidence":0.93408203,"punctuated_word":"transferred","sentiment":"neutral","sentiment_score":-0.06845743209123611},{"word":"it","start":11.12,"end":11.28,"confidence":0.7626953,"punctuated_word":"it,","sentiment":"neutral","sentiment_score":-0.06909842789173126},{"word":"and","start":11.28,"end":11.5199995,"confidence":0.99316406,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.06413570046424866},{"word":"i","start":11.5199995,"end":11.92,"confidence":0.9892578,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.061487194150686264},{"word":"sat","start":11.92,"end":12.16,"confidence":0.51708984,"punctuated_word":"sat","sentiment":"neutral","sentiment_score":-0.05483958125114441},{"word":"and","start":12.16,"end":12.66,"confidence":0.32226562,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.051542751491069794},{"word":"i","start":13.785,"end":14.285,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.053731732070446014},{"word":"actually","start":15.1449995,"end":15.545,"confidence":0.5007324,"punctuated_word":"Actually,","sentiment":"neutral","sentiment_score":-0.12387825548648834},{"word":"hung","start":15.545,"end":15.785,"confidence":0.6611328,"punctuated_word":"hung","sentiment":"neutral","sentiment_score":-0.3080478012561798},{"word":"up","start":15.785,"end":15.865,"confidence":1.0,"punctuated_word":"up","sentiment":"negative","sentiment_score":-0.3467802405357361},{"word":"on","start":15.865,"end":16.025,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.32627829909324646},{"word":"you","start":16.025,"end":16.525,"confidence":0.9995117,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":-0.32691073417663574},{"word":"oh","start":19.225,"end":19.385,"confidence":0.94799805,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.08588360995054245},{"word":"it's","start":19.385,"end":19.705,"confidence":0.99853516,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.089684396982193},{"word":"a","start":19.705,"end":19.785,"confidence":0.97265625,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.06527958810329437},{"word":"monday","start":19.785,"end":20.105,"confidence":0.99902344,"punctuated_word":"Monday","sentiment":"neutral","sentiment_score":-0.08951772749423981},{"word":"morning","start":20.105,"end":20.505,"confidence":0.9890137,"punctuated_word":"morning.","sentiment":"neutral","sentiment_score":-0.06666088104248047},{"word":"i'm","start":20.505,"end":20.744999,"confidence":0.99902344,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.12214668840169908},{"word":"just","start":20.744999,"end":21.064999,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.10138118267059326},{"word":"we're","start":21.225,"end":21.465,"confidence":0.99902344,"punctuated_word":"we're","sentiment":"neutral","sentiment_score":-0.11756422370672226},{"word":"rolling","start":21.465,"end":21.705,"confidence":1.0,"punctuated_word":"rolling","sentiment":"neutral","sentiment_score":-0.08645525574684143},{"word":"with","start":21.705,"end":21.865,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.15132249891757965},{"word":"it","start":21.865,"end":22.365,"confidence":0.98583984,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":-0.11931683123111723},{"word":"because","start":24.105,"end":24.425,"confidence":0.6503906,"punctuated_word":"Because","sentiment":"neutral","sentiment_score":-0.09246531128883362},{"word":"this","start":24.425,"end":24.505,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.1121484711766243},{"word":"is","start":24.505,"end":24.665,"confidence":0.9980469,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.1062685400247574},{"word":"a","start":24.665,"end":24.744999,"confidence":0.9970703,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.08767291903495789},{"word":"new","start":24.744999,"end":24.904999,"confidence":1.0,"punctuated_word":"new","sentiment":"neutral","sentiment_score":-0.0830216258764267},{"word":"call","start":24.904999,"end":25.064999,"confidence":0.9633789,"punctuated_word":"call,","sentiment":"neutral","sentiment_score":-0.09077886492013933},{"word":"i","start":25.064999,"end":25.224998,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.14535503089427948},{"word":"do","start":25.224998,"end":25.305,"confidence":0.99902344,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.10880866646766664},{"word":"need","start":25.305,"end":25.465,"confidence":0.99902344,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.0939931720495224},{"word":"to","start":25.465,"end":25.625,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.0882517620921135},{"word":"let","start":25.625,"end":25.705,"confidence":1.0,"punctuated_word":"let","sentiment":"neutral","sentiment_score":-0.07963021844625473},{"word":"you","start":25.705,"end":25.785,"confidence":0.99609375,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.061050042510032654},{"word":"know","start":25.785,"end":25.945,"confidence":1.0,"punctuated_word":"know","sentiment":"neutral","sentiment_score":-0.06512902677059174},{"word":"that","start":25.945,"end":26.105,"confidence":0.99316406,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.08170106261968613},{"word":"our","start":26.105,"end":26.265,"confidence":0.98095703,"punctuated_word":"our","sentiment":"neutral","sentiment_score":-0.08826464414596558},{"word":"calls","start":26.265,"end":26.585,"confidence":0.9980469,"punctuated_word":"calls","sentiment":"neutral","sentiment_score":-0.04359648376703262},{"word":"are","start":26.585,"end":26.744999,"confidence":0.99902344,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.048430513590574265},{"word":"recorded","start":26.744999,"end":27.244999,"confidence":0.8017578,"punctuated_word":"recorded,","sentiment":"neutral","sentiment_score":-0.06177651137113571},{"word":"and","start":27.6,"end":27.84,"confidence":0.63623047,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.06189680099487305},{"word":"i'm","start":27.84,"end":27.92,"confidence":1.0,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.1909118294715881},{"word":"so","start":27.92,"end":28.16,"confidence":0.9921875,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.24794237315654755},{"word":"sorry","start":28.16,"end":28.400002,"confidence":1.0,"punctuated_word":"sorry","sentiment":"neutral","sentiment_score":-0.2287873774766922},{"word":"to","start":28.400002,"end":28.480001,"confidence":0.9873047,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.2488392144441605},{"word":"have","start":28.480001,"end":28.640001,"confidence":0.99902344,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.2710826098918915},{"word":"to","start":28.640001,"end":28.720001,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.20365506410598755},{"word":"do","start":28.720001,"end":28.800001,"confidence":0.9604492,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.2183748185634613},{"word":"it","start":28.800001,"end":28.880001,"confidence":0.89453125,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.18235927820205688},{"word":"to","start":28.880001,"end":28.960001,"confidence":0.6699219,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.20268753170967105},{"word":"you","start":28.960001,"end":29.04,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.20876796543598175},{"word":"again","start":29.04,"end":29.44,"confidence":0.99853516,"punctuated_word":"again.","sentiment":"neutral","sentiment_score":-0.10023928433656693},{"word":"could","start":29.6,"end":29.84,"confidence":0.99121094,"punctuated_word":"Could","sentiment":"neutral","sentiment_score":0.004535643383860588},{"word":"you","start":29.84,"end":29.92,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.004505176097154617},{"word":"just","start":29.92,"end":30.16,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.005991313606500626},{"word":"quickly","start":30.16,"end":30.560001,"confidence":1.0,"punctuated_word":"quickly","sentiment":"neutral","sentiment_score":0.016509700566530228},{"word":"confirm","start":30.560001,"end":31.04,"confidence":0.9719238,"punctuated_word":"confirm,","sentiment":"neutral","sentiment_score":0.006420289631932974},{"word":"just","start":31.28,"end":31.52,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.009049376472830772},{"word":"your","start":31.52,"end":31.68,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.0031749913468956947},{"word":"date","start":31.68,"end":31.84,"confidence":1.0,"punctuated_word":"date","sentiment":"neutral","sentiment_score":0.0066430289298295975},{"word":"of","start":31.84,"end":31.92,"confidence":0.9980469,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.008237015455961227},{"word":"birth","start":31.92,"end":32.16,"confidence":1.0,"punctuated_word":"birth","sentiment":"neutral","sentiment_score":-0.005164235830307007},{"word":"and","start":32.16,"end":32.24,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.0009783916175365448},{"word":"address","start":32.24,"end":32.74,"confidence":0.99560547,"punctuated_word":"address?","sentiment":"neutral","sentiment_score":-0.0049004219472408295},{"word":"thank","start":39.68,"end":40.08,"confidence":0.9892578,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.356493204832077},{"word":"you","start":40.08,"end":40.58,"confidence":0.9995117,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.2584739923477173},{"word":"so","start":41.625,"end":42.125,"confidence":0.96435547,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.06378504633903503},{"word":"i","start":42.345,"end":42.845,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.019799448549747467},{"word":"was","start":43.465,"end":43.705,"confidence":0.59033203,"punctuated_word":"was","sentiment":"neutral","sentiment_score":0.03405636176466942},{"word":"calling","start":43.705,"end":43.945,"confidence":1.0,"punctuated_word":"calling","sentiment":"neutral","sentiment_score":0.04617254436016083},{"word":"you","start":43.945,"end":44.105,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.059841059148311615},{"word":"this","start":44.105,"end":44.265,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.022977901622653008},{"word":"morning","start":44.265,"end":44.585,"confidence":1.0,"punctuated_word":"morning","sentiment":"neutral","sentiment_score":0.01934507116675377},{"word":"just","start":44.585,"end":44.745003,"confidence":0.8071289,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.03328863903880119},{"word":"to","start":44.745003,"end":44.825,"confidence":0.9633789,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.031112950295209885},{"word":"have","start":44.825,"end":44.985,"confidence":0.99609375,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.05286761373281479},{"word":"a","start":44.985,"end":45.065002,"confidence":0.9980469,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.06600092351436615},{"word":"brief","start":45.065002,"end":45.305,"confidence":1.0,"punctuated_word":"brief","sentiment":"neutral","sentiment_score":0.10956142842769624},{"word":"conversation","start":45.305,"end":45.705,"confidence":0.98535156,"punctuated_word":"conversation.","sentiment":"neutral","sentiment_score":0.04572300240397453},{"word":"i","start":45.705,"end":45.865,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.014611832797527311},{"word":"know","start":45.865,"end":46.025,"confidence":1.0,"punctuated_word":"know","sentiment":"neutral","sentiment_score":-0.027433935552835464},{"word":"you've","start":46.025,"end":46.105,"confidence":0.9995117,"punctuated_word":"you've","sentiment":"neutral","sentiment_score":-0.01929398998618126},{"word":"been","start":46.105,"end":46.345,"confidence":1.0,"punctuated_word":"been","sentiment":"neutral","sentiment_score":-0.02434086427092552},{"word":"emailing","start":46.345,"end":46.665,"confidence":0.9995117,"punctuated_word":"emailing","sentiment":"neutral","sentiment_score":-0.013173999264836311},{"word":"with","start":46.665,"end":47.165,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.009549498558044434},{"word":"my","start":47.465,"end":47.625,"confidence":0.9741211,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.007584661245346069},{"word":"colleague","start":47.625,"end":47.945,"confidence":1.0,"punctuated_word":"colleague","sentiment":"neutral","sentiment_score":0.018784109503030777},{"word":"jack","start":47.945,"end":48.445,"confidence":0.59814453,"punctuated_word":"Jack","sentiment":"neutral","sentiment_score":-0.01652127504348755},{"word":"just","start":48.825,"end":49.065002,"confidence":0.9091797,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.00862760841846466},{"word":"with","start":49.065002,"end":49.385002,"confidence":0.9980469,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.03669922798871994},{"word":"regards","start":49.385002,"end":49.885002,"confidence":0.99902344,"punctuated_word":"regards","sentiment":"neutral","sentiment_score":-0.01931106299161911},{"word":"to","start":49.945,"end":50.345,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.023187514394521713},{"word":"your","start":50.345,"end":50.845,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.04261952266097069},{"word":"pending","start":51.145,"end":51.645,"confidence":1.0,"punctuated_word":"pending","sentiment":"neutral","sentiment_score":-0.057124800980091095},{"word":"policy","start":52.745003,"end":53.245003,"confidence":0.7873535,"punctuated_word":"policy.","sentiment":"neutral","sentiment_score":-0.06065448373556137},{"word":"and","start":55.02,"end":55.26,"confidence":0.99609375,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.07311343401670456},{"word":"you","start":55.26,"end":55.5,"confidence":0.89746094,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.11509216576814651},{"word":"sort","start":55.5,"end":55.739998,"confidence":0.9951172,"punctuated_word":"sort","sentiment":"neutral","sentiment_score":-0.13607750833034515},{"word":"of","start":55.739998,"end":56.14,"confidence":0.99902344,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.10747742652893066},{"word":"i","start":56.3,"end":56.46,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.16364288330078125},{"word":"guess","start":56.46,"end":56.62,"confidence":0.49853516,"punctuated_word":"guess,","sentiment":"neutral","sentiment_score":-0.12810763716697693},{"word":"it","start":56.62,"end":56.86,"confidence":0.6923828,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.10940738022327424},{"word":"stated","start":56.86,"end":57.18,"confidence":0.89208984,"punctuated_word":"stated","sentiment":"neutral","sentiment_score":-0.10242301225662231},{"word":"that","start":57.18,"end":57.34,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.138824924826622},{"word":"you","start":57.34,"end":57.66,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.17627543210983276},{"word":"maybe","start":57.66,"end":57.98,"confidence":0.9013672,"punctuated_word":"maybe","sentiment":"neutral","sentiment_score":-0.21608515083789823},{"word":"not","start":57.98,"end":58.14,"confidence":0.9970703,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.2595265805721283},{"word":"wanted","start":58.14,"end":58.38,"confidence":0.94921875,"punctuated_word":"wanted","sentiment":"neutral","sentiment_score":-0.2550197243690491},{"word":"to","start":58.38,"end":58.46,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.2937242090702057},{"word":"proceed","start":58.46,"end":58.78,"confidence":1.0,"punctuated_word":"proceed","sentiment":"neutral","sentiment_score":-0.2942749559879303},{"word":"with","start":58.78,"end":59.02,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.33031460642814636},{"word":"the","start":59.02,"end":59.34,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.3265860676765442},{"word":"trauma","start":59.34,"end":59.66,"confidence":1.0,"punctuated_word":"trauma","sentiment":"negative","sentiment_score":-0.41580912470817566},{"word":"or","start":59.66,"end":59.9,"confidence":1.0,"punctuated_word":"or","sentiment":"negative","sentiment_score":-0.3723313510417938},{"word":"critical","start":59.9,"end":60.22,"confidence":0.9980469,"punctuated_word":"critical","sentiment":"negative","sentiment_score":-0.3517899513244629},{"word":"illness","start":60.22,"end":60.54,"confidence":1.0,"punctuated_word":"illness","sentiment":"neutral","sentiment_score":-0.19578343629837036},{"word":"rather","start":60.54,"end":61.04,"confidence":0.64538574,"punctuated_word":"rather.","sentiment":"neutral","sentiment_score":-0.18330684304237368},{"word":"yeah","start":67.66,"end":68.16,"confidence":0.9946289,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.1953686624765396},{"word":"yep","start":79.465,"end":79.965,"confidence":0.829834,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":-0.08098646998405457},{"word":"okay","start":80.744995,"end":81.244995,"confidence":0.98535156,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.0904836505651474},{"word":"so","start":81.305,"end":81.805,"confidence":0.97802734,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.11127038300037384},{"word":"i","start":81.945,"end":82.104996,"confidence":0.77685547,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.15515704452991486},{"word":"guess","start":82.104996,"end":82.604996,"confidence":0.9980469,"punctuated_word":"guess","sentiment":"neutral","sentiment_score":-0.17590418457984924},{"word":"fair","start":87.81,"end":88.13,"confidence":0.9289551,"punctuated_word":"Fair.","sentiment":"neutral","sentiment_score":-0.1327777802944183},{"word":"yep","start":88.13,"end":88.63,"confidence":0.99902344,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":-0.1628003716468811},{"word":"okay","start":102.825,"end":103.325,"confidence":0.98950195,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.13728879392147064},{"word":"so","start":103.385,"end":103.885,"confidence":0.6308594,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.14586564898490906},{"word":"i","start":104.104996,"end":104.265,"confidence":0.6147461,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.16716942191123962},{"word":"guess","start":104.265,"end":104.765,"confidence":0.9951172,"punctuated_word":"guess","sentiment":"neutral","sentiment_score":-0.2002531737089157},{"word":"the","start":105.145,"end":105.645,"confidence":0.8076172,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.2621227502822876},{"word":"i","start":106.505,"end":106.665,"confidence":0.99609375,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.2797722816467285},{"word":"wouldn't","start":106.665,"end":106.985,"confidence":0.9995117,"punctuated_word":"wouldn't","sentiment":"neutral","sentiment_score":-0.2984548509120941},{"word":"be","start":106.985,"end":107.305,"confidence":0.9941406,"punctuated_word":"be","sentiment":"negative","sentiment_score":-0.35589319467544556},{"word":"doing","start":107.305,"end":107.545,"confidence":1.0,"punctuated_word":"doing","sentiment":"negative","sentiment_score":-0.3684043288230896},{"word":"my","start":107.545,"end":107.705,"confidence":1.0,"punctuated_word":"my","sentiment":"negative","sentiment_score":-0.3544289767742157},{"word":"job","start":107.705,"end":107.865,"confidence":1.0,"punctuated_word":"job","sentiment":"negative","sentiment_score":-0.33889105916023254},{"word":"if","start":107.865,"end":108.025,"confidence":0.9970703,"punctuated_word":"if","sentiment":"negative","sentiment_score":-0.35882866382598877},{"word":"i","start":108.025,"end":108.104996,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.24857507646083832},{"word":"didn't","start":108.104996,"end":108.265,"confidence":0.9983724,"punctuated_word":"didn't,","sentiment":"neutral","sentiment_score":-0.2103717476129532},{"word":"you","start":108.265,"end":108.345,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.2144823670387268},{"word":"know","start":108.345,"end":108.505,"confidence":1.0,"punctuated_word":"know,","sentiment":"neutral","sentiment_score":-0.2505236864089966},{"word":"at","start":108.505,"end":108.585,"confidence":1.0,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.27967169880867004},{"word":"least","start":108.585,"end":108.825,"confidence":0.99902344,"punctuated_word":"least","sentiment":"neutral","sentiment_score":-0.2981579303741455},{"word":"touch","start":108.825,"end":109.065,"confidence":0.96777344,"punctuated_word":"touch","sentiment":"neutral","sentiment_score":-0.23293954133987427},{"word":"on","start":109.065,"end":109.225,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.16320008039474487},{"word":"the","start":109.225,"end":109.625,"confidence":0.92578125,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.1788865029811859},{"word":"due","start":109.625,"end":109.865,"confidence":1.0,"punctuated_word":"due","sentiment":"neutral","sentiment_score":-0.15599754452705383},{"word":"diligence","start":109.865,"end":110.265,"confidence":1.0,"punctuated_word":"diligence","sentiment":"neutral","sentiment_score":-0.13513705134391785},{"word":"of","start":110.265,"end":110.425,"confidence":0.9604492,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.1675841510295868},{"word":"it","start":110.425,"end":110.585,"confidence":0.9941406,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.09046436846256256},{"word":"all","start":110.585,"end":110.744995,"confidence":0.96728516,"punctuated_word":"all.","sentiment":"neutral","sentiment_score":-0.06110648065805435},{"word":"so","start":110.744995,"end":111.15,"confidence":0.99902344,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.03602322190999985},{"word":"the","start":111.71,"end":112.19,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.023210609331727028},{"word":"insurance","start":112.19,"end":112.69,"confidence":0.99902344,"punctuated_word":"insurance","sentiment":"neutral","sentiment_score":-0.1695331633090973},{"word":"no","start":118.270004,"end":118.770004,"confidence":0.99560547,"punctuated_word":"no.","sentiment":"negative","sentiment_score":-0.45733642578125},{"word":"not","start":121.47,"end":121.87,"confidence":0.97265625,"punctuated_word":"Not","sentiment":"negative","sentiment_score":-0.4046143293380738},{"word":"at","start":121.87,"end":122.11,"confidence":0.99902344,"punctuated_word":"at","sentiment":"negative","sentiment_score":-0.3773955702781677},{"word":"all","start":122.11,"end":122.35,"confidence":0.9980469,"punctuated_word":"all,","sentiment":"neutral","sentiment_score":-0.32658886909484863},{"word":"darling","start":122.35,"end":122.83,"confidence":0.9980469,"punctuated_word":"darling.","sentiment":"neutral","sentiment_score":-0.2839345335960388},{"word":"not","start":122.83,"end":123.07,"confidence":0.99902344,"punctuated_word":"Not","sentiment":"neutral","sentiment_score":-0.19169631600379944},{"word":"at","start":123.07,"end":123.15,"confidence":1.0,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.1659250408411026},{"word":"all","start":123.15,"end":123.65,"confidence":1.0,"punctuated_word":"all.","sentiment":"neutral","sentiment_score":-0.09961822628974916},{"word":"so","start":124.990005,"end":125.490005,"confidence":0.83935547,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.007152877748012543},{"word":"with","start":126.135,"end":126.635,"confidence":0.99902344,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.03798267245292664},{"word":"insurance","start":127.335,"end":127.835,"confidence":0.99194336,"punctuated_word":"insurance,","sentiment":"neutral","sentiment_score":0.03987225517630577},{"word":"the","start":128.215,"end":128.455,"confidence":0.99316406,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.07204686105251312},{"word":"same","start":128.455,"end":128.69499,"confidence":0.9970703,"punctuated_word":"same","sentiment":"neutral","sentiment_score":0.07725660502910614},{"word":"thing","start":128.69499,"end":129.19499,"confidence":1.0,"punctuated_word":"thing","sentiment":"neutral","sentiment_score":0.10828308016061784},{"word":"the","start":129.495,"end":129.655,"confidence":0.9951172,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.0585932731628418},{"word":"same","start":129.655,"end":129.895,"confidence":1.0,"punctuated_word":"same","sentiment":"neutral","sentiment_score":0.07509513199329376},{"word":"reason","start":129.895,"end":130.295,"confidence":1.0,"punctuated_word":"reason","sentiment":"neutral","sentiment_score":0.02911040186882019},{"word":"we","start":130.295,"end":130.615,"confidence":0.99609375,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.07806971669197083},{"word":"insure","start":130.615,"end":130.935,"confidence":0.98828125,"punctuated_word":"insure","sentiment":"neutral","sentiment_score":0.02888467349112034},{"word":"our","start":130.935,"end":131.015,"confidence":0.98095703,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.027799129486083984},{"word":"house","start":131.015,"end":131.255,"confidence":0.9980469,"punctuated_word":"house","sentiment":"neutral","sentiment_score":0.025599367916584015},{"word":"or","start":131.255,"end":131.415,"confidence":0.82177734,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.07113401591777802},{"word":"we","start":131.415,"end":131.575,"confidence":0.9970703,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.07396335899829865},{"word":"insure","start":131.575,"end":131.815,"confidence":0.53564453,"punctuated_word":"insure","sentiment":"neutral","sentiment_score":0.017604827880859375},{"word":"our","start":131.815,"end":131.975,"confidence":0.9951172,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.041548535227775574},{"word":"car","start":131.975,"end":132.295,"confidence":0.6915283,"punctuated_word":"car,","sentiment":"neutral","sentiment_score":0.05514116212725639},{"word":"because","start":132.295,"end":132.615,"confidence":1.0,"punctuated_word":"because","sentiment":"neutral","sentiment_score":0.05625912547111511},{"word":"in","start":132.615,"end":132.855,"confidence":0.9980469,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.09966231882572174},{"word":"the","start":132.855,"end":133.015,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.08993389457464218},{"word":"event","start":133.015,"end":133.415,"confidence":1.0,"punctuated_word":"event","sentiment":"neutral","sentiment_score":0.05416636914014816},{"word":"that","start":133.415,"end":133.915,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.08967376500368118},{"word":"something","start":134.295,"end":134.615,"confidence":1.0,"punctuated_word":"something","sentiment":"neutral","sentiment_score":0.03979458659887314},{"word":"were","start":134.615,"end":134.855,"confidence":0.99902344,"punctuated_word":"were","sentiment":"neutral","sentiment_score":0.019447170197963715},{"word":"to","start":134.855,"end":135.015,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.006389334797859192},{"word":"happen","start":135.015,"end":135.515,"confidence":1.0,"punctuated_word":"happen","sentiment":"neutral","sentiment_score":-0.00968065857887268},{"word":"and","start":135.895,"end":136.135,"confidence":0.890625,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.03611499071121216},{"word":"we","start":136.135,"end":136.635,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.03085296601057053},{"word":"run","start":138.09999,"end":138.26,"confidence":0.9980469,"punctuated_word":"run","sentiment":"neutral","sentiment_score":-0.03440640866756439},{"word":"into","start":138.26,"end":138.5,"confidence":0.9970703,"punctuated_word":"into","sentiment":"neutral","sentiment_score":-0.07675933092832565},{"word":"a","start":138.5,"end":138.58,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.13367927074432373},{"word":"million","start":138.58,"end":138.81999,"confidence":0.99316406,"punctuated_word":"million","sentiment":"neutral","sentiment_score":-0.11061638593673706},{"word":"dollar","start":138.81999,"end":139.06,"confidence":0.95166016,"punctuated_word":"dollar","sentiment":"neutral","sentiment_score":-0.07162946462631226},{"word":"house","start":139.06,"end":139.37999,"confidence":0.9790039,"punctuated_word":"house","sentiment":"neutral","sentiment_score":-0.16000553965568542},{"word":"while","start":139.37999,"end":139.62,"confidence":0.99902344,"punctuated_word":"while","sentiment":"neutral","sentiment_score":-0.02629239857196808},{"word":"we're","start":139.62,"end":140.12,"confidence":0.9995117,"punctuated_word":"we're","sentiment":"neutral","sentiment_score":0.044287871569395065},{"word":"driving","start":140.26,"end":140.73999,"confidence":1.0,"punctuated_word":"driving","sentiment":"neutral","sentiment_score":0.05255892872810364},{"word":"our","start":140.73999,"end":140.81999,"confidence":0.9951172,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.021674618124961853},{"word":"car","start":140.81999,"end":141.22,"confidence":0.80078125,"punctuated_word":"car,","sentiment":"neutral","sentiment_score":-0.008104454725980759},{"word":"if","start":141.22,"end":141.3,"confidence":0.36572266,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.02768375724554062},{"word":"we","start":141.3,"end":141.37999,"confidence":0.93847656,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.006095118820667267},{"word":"have","start":141.37999,"end":141.45999,"confidence":0.96972656,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.05388973653316498},{"word":"an","start":141.45999,"end":141.62,"confidence":1.0,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.07528545707464218},{"word":"accident","start":141.62,"end":141.94,"confidence":0.9433594,"punctuated_word":"accident,","sentiment":"neutral","sentiment_score":-0.02179031074047089},{"word":"whatever","start":141.94,"end":142.18,"confidence":0.9160156,"punctuated_word":"whatever","sentiment":"neutral","sentiment_score":0.03784550726413727},{"word":"the","start":142.18,"end":142.26,"confidence":0.9902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.005967751145362854},{"word":"case","start":142.26,"end":142.5,"confidence":1.0,"punctuated_word":"case","sentiment":"neutral","sentiment_score":-0.028342172503471375},{"word":"may","start":142.5,"end":142.66,"confidence":0.9658203,"punctuated_word":"may","sentiment":"neutral","sentiment_score":0.05885989218950272},{"word":"be","start":142.66,"end":143.06,"confidence":0.9536133,"punctuated_word":"be,","sentiment":"neutral","sentiment_score":0.11521171033382416},{"word":"the","start":143.06,"end":143.22,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.1724284142255783},{"word":"insurance","start":143.22,"end":143.72,"confidence":0.99902344,"punctuated_word":"insurance","sentiment":"neutral","sentiment_score":0.18004244565963745},{"word":"is","start":143.78,"end":143.94,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.2189601808786392},{"word":"just","start":143.94,"end":144.18,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.24673888087272644},{"word":"there","start":144.18,"end":144.66,"confidence":0.99902344,"punctuated_word":"there","sentiment":"neutral","sentiment_score":0.2469729483127594},{"word":"to","start":144.66,"end":145.16,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.21777254343032837},{"word":"be","start":145.22,"end":145.45999,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.13678286969661713},{"word":"able","start":145.45999,"end":145.78,"confidence":1.0,"punctuated_word":"able","sentiment":"neutral","sentiment_score":0.13554297387599945},{"word":"to","start":145.78,"end":146.18,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.11428485810756683},{"word":"protect","start":146.18,"end":146.68,"confidence":1.0,"punctuated_word":"protect","sentiment":"neutral","sentiment_score":0.0715986043214798},{"word":"us","start":146.73999,"end":147.23999,"confidence":1.0,"punctuated_word":"us","sentiment":"neutral","sentiment_score":0.16133911907672882},{"word":"in","start":147.86,"end":148.34,"confidence":1.0,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.20641256868839264},{"word":"the","start":148.34,"end":148.58,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.16590604186058044},{"word":"event","start":148.58,"end":148.81999,"confidence":1.0,"punctuated_word":"event","sentiment":"neutral","sentiment_score":0.17249122262001038},{"word":"that","start":148.81999,"end":148.98,"confidence":0.99902344,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.14592044055461884},{"word":"that","start":148.98,"end":149.14,"confidence":0.99316406,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.14125186204910278},{"word":"happens","start":149.14,"end":149.54,"confidence":0.9995117,"punctuated_word":"happens.","sentiment":"neutral","sentiment_score":0.055934835225343704},{"word":"right","start":149.54,"end":150.04,"confidence":0.99853516,"punctuated_word":"Right?","sentiment":"neutral","sentiment_score":0.1562749743461609},{"word":"so","start":151.115,"end":151.615,"confidence":0.99902344,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.2734832763671875},{"word":"what","start":152.075,"end":152.315,"confidence":1.0,"punctuated_word":"what","sentiment":"positive","sentiment_score":0.3929665088653565},{"word":"we","start":152.315,"end":152.555,"confidence":1.0,"punctuated_word":"we","sentiment":"positive","sentiment_score":0.379485160112381},{"word":"want","start":152.555,"end":152.875,"confidence":1.0,"punctuated_word":"want","sentiment":"positive","sentiment_score":0.4520326256752014},{"word":"for","start":152.875,"end":153.035,"confidence":0.9526367,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.42576533555984497},{"word":"this","start":153.035,"end":153.275,"confidence":1.0,"punctuated_word":"this","sentiment":"positive","sentiment_score":0.4428486227989197},{"word":"insurance","start":153.275,"end":153.775,"confidence":1.0,"punctuated_word":"insurance","sentiment":"positive","sentiment_score":0.3799472749233246},{"word":"policy","start":153.83499,"end":154.33499,"confidence":1.0,"punctuated_word":"policy","sentiment":"positive","sentiment_score":0.45181918144226074},{"word":"is","start":154.47499,"end":154.795,"confidence":1.0,"punctuated_word":"is","sentiment":"positive","sentiment_score":0.4236600995063782},{"word":"to","start":154.795,"end":154.91501,"confidence":0.9921875,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.41647323966026306},{"word":"in","start":155.035,"end":155.275,"confidence":1.0,"punctuated_word":"in","sentiment":"positive","sentiment_score":0.36530858278274536},{"word":"the","start":155.275,"end":155.355,"confidence":1.0,"punctuated_word":"the","sentiment":"positive","sentiment_score":0.4090006649494171},{"word":"event","start":155.355,"end":155.675,"confidence":0.9980469,"punctuated_word":"event","sentiment":"positive","sentiment_score":0.4302710294723511},{"word":"something","start":155.675,"end":156.075,"confidence":0.99902344,"punctuated_word":"something","sentiment":"positive","sentiment_score":0.396110475063324},{"word":"happens","start":156.075,"end":156.575,"confidence":0.99902344,"punctuated_word":"happens,","sentiment":"positive","sentiment_score":0.3990256190299988},{"word":"we","start":156.955,"end":157.455,"confidence":1.0,"punctuated_word":"we","sentiment":"positive","sentiment_score":0.4736202359199524},{"word":"are","start":157.675,"end":157.915,"confidence":0.9980469,"punctuated_word":"are","sentiment":"positive","sentiment_score":0.371802270412445},{"word":"protected","start":157.915,"end":158.415,"confidence":1.0,"punctuated_word":"protected.","sentiment":"positive","sentiment_score":0.33985501527786255},{"word":"now","start":159.11499,"end":159.61499,"confidence":0.8405762,"punctuated_word":"Now,","sentiment":"positive","sentiment_score":0.3358277678489685},{"word":"ultimately","start":160.715,"end":161.215,"confidence":1.0,"punctuated_word":"ultimately","sentiment":"neutral","sentiment_score":0.2851024866104126},{"word":"speaking","start":161.275,"end":161.775,"confidence":0.9995117,"punctuated_word":"speaking,","sentiment":"neutral","sentiment_score":0.3115132451057434},{"word":"if","start":161.915,"end":162.415,"confidence":1.0,"punctuated_word":"if","sentiment":"positive","sentiment_score":0.4237387776374817},{"word":"you","start":163.29,"end":163.79,"confidence":0.99902344,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.4308308959007263},{"word":"self","start":166.01,"end":166.41,"confidence":0.97265625,"punctuated_word":"self","sentiment":"positive","sentiment_score":0.37320128083229065},{"word":"insure","start":166.41,"end":166.81,"confidence":0.954834,"punctuated_word":"insure,","sentiment":"neutral","sentiment_score":0.24906399846076965},{"word":"which","start":166.81,"end":167.05,"confidence":1.0,"punctuated_word":"which","sentiment":"neutral","sentiment_score":0.31664857268333435},{"word":"is","start":167.05,"end":167.13,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.259685754776001},{"word":"exactly","start":167.13,"end":167.53,"confidence":1.0,"punctuated_word":"exactly","sentiment":"neutral","sentiment_score":0.30536800622940063},{"word":"what","start":167.53,"end":167.69,"confidence":1.0,"punctuated_word":"what","sentiment":"neutral","sentiment_score":0.32001787424087524},{"word":"you're","start":167.69,"end":167.84999,"confidence":1.0,"punctuated_word":"you're","sentiment":"positive","sentiment_score":0.33795738220214844},{"word":"saying","start":167.84999,"end":168.17,"confidence":0.7519531,"punctuated_word":"saying,","sentiment":"neutral","sentiment_score":0.2964347004890442},{"word":"so","start":168.17,"end":168.48999,"confidence":0.9970703,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.2422494441270828},{"word":"instead","start":168.48999,"end":168.81,"confidence":1.0,"punctuated_word":"instead","sentiment":"neutral","sentiment_score":0.1597507894039154},{"word":"of","start":168.81,"end":169.31,"confidence":0.9970703,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.1680077463388443},{"word":"instead","start":169.53,"end":169.77,"confidence":0.9267578,"punctuated_word":"instead","sentiment":"neutral","sentiment_score":0.13459722697734833},{"word":"of","start":169.77,"end":169.93,"confidence":0.99902344,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.2277930378913879},{"word":"sort","start":169.93,"end":170.09,"confidence":0.93408203,"punctuated_word":"sort","sentiment":"neutral","sentiment_score":0.1678626388311386},{"word":"of","start":170.09,"end":170.25,"confidence":0.9880371,"punctuated_word":"of,","sentiment":"neutral","sentiment_score":0.23098739981651303},{"word":"i","start":170.25,"end":170.33,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.2743068337440491},{"word":"guess","start":170.33,"end":170.56999,"confidence":0.9995117,"punctuated_word":"guess,","sentiment":"neutral","sentiment_score":0.33191758394241333},{"word":"having","start":170.56999,"end":170.81,"confidence":1.0,"punctuated_word":"having","sentiment":"positive","sentiment_score":0.42820966243743896},{"word":"a","start":170.81,"end":170.97,"confidence":1.0,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.39478862285614014},{"word":"policy","start":170.97,"end":171.37,"confidence":1.0,"punctuated_word":"policy","sentiment":"positive","sentiment_score":0.35450878739356995},{"word":"that","start":171.37,"end":171.53,"confidence":1.0,"punctuated_word":"that","sentiment":"positive","sentiment_score":0.4746832847595215},{"word":"is","start":171.53,"end":171.69,"confidence":1.0,"punctuated_word":"is","sentiment":"positive","sentiment_score":0.4108394384384155},{"word":"there","start":171.69,"end":171.93,"confidence":0.99121094,"punctuated_word":"there","sentiment":"positive","sentiment_score":0.48834383487701416},{"word":"to","start":171.93,"end":172.09,"confidence":1.0,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.4295906126499176},{"word":"protect","start":172.09,"end":172.48999,"confidence":1.0,"punctuated_word":"protect","sentiment":"neutral","sentiment_score":0.3036108911037445},{"word":"you","start":172.48999,"end":172.97,"confidence":0.9995117,"punctuated_word":"you,","sentiment":"positive","sentiment_score":0.469387948513031},{"word":"you","start":172.97,"end":173.20999,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.5838002562522888},{"word":"would","start":173.20999,"end":173.70999,"confidence":1.0,"punctuated_word":"would","sentiment":"positive","sentiment_score":0.5290762186050415},{"word":"establish","start":174.01,"end":174.51,"confidence":0.99902344,"punctuated_word":"establish","sentiment":"positive","sentiment_score":0.5121320486068726},{"word":"wealth","start":174.73,"end":175.13,"confidence":0.9941406,"punctuated_word":"wealth","sentiment":"positive","sentiment_score":0.6331980228424072},{"word":"personally","start":175.13,"end":175.63,"confidence":0.9555664,"punctuated_word":"personally.","sentiment":"positive","sentiment_score":0.49243786931037903},{"word":"so","start":175.77,"end":176.17,"confidence":1.0,"punctuated_word":"So","sentiment":"positive","sentiment_score":0.3713515102863312},{"word":"if","start":176.17,"end":176.41,"confidence":1.0,"punctuated_word":"if","sentiment":"positive","sentiment_score":0.44158950448036194},{"word":"any","start":176.41,"end":176.65,"confidence":1.0,"punctuated_word":"any","sentiment":"positive","sentiment_score":0.48559999465942383},{"word":"of","start":176.65,"end":176.81,"confidence":0.6821289,"punctuated_word":"of","sentiment":"positive","sentiment_score":0.4305996000766754},{"word":"that","start":176.81,"end":176.97,"confidence":0.9111328,"punctuated_word":"that","sentiment":"positive","sentiment_score":0.3955734968185425},{"word":"did","start":176.97,"end":177.20999,"confidence":0.99121094,"punctuated_word":"did","sentiment":"positive","sentiment_score":0.33342674374580383},{"word":"occur","start":177.20999,"end":177.70999,"confidence":0.9995117,"punctuated_word":"occur,","sentiment":"positive","sentiment_score":0.3504449129104614},{"word":"you","start":178.22499,"end":178.385,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.3481883704662323},{"word":"had","start":178.385,"end":178.785,"confidence":0.9980469,"punctuated_word":"had","sentiment":"neutral","sentiment_score":0.31498390436172485},{"word":"the","start":178.785,"end":179.285,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.3195665776729584},{"word":"capacity","start":179.665,"end":180.165,"confidence":1.0,"punctuated_word":"capacity","sentiment":"positive","sentiment_score":0.35443881154060364},{"word":"to","start":180.305,"end":180.805,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.32952454686164856},{"word":"be","start":181.58499,"end":181.825,"confidence":0.7988281,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.2679499387741089},{"word":"self","start":181.825,"end":182.065,"confidence":1.0,"punctuated_word":"self","sentiment":"neutral","sentiment_score":0.2982848882675171},{"word":"insured","start":182.065,"end":182.565,"confidence":0.9838867,"punctuated_word":"insured,","sentiment":"neutral","sentiment_score":0.22811412811279297},{"word":"then","start":182.86499,"end":183.36499,"confidence":1.0,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.3265618681907654},{"word":"that's","start":183.58499,"end":183.905,"confidence":0.9995117,"punctuated_word":"that's","sentiment":"positive","sentiment_score":0.547681987285614},{"word":"perfect","start":183.905,"end":184.405,"confidence":1.0,"punctuated_word":"perfect.","sentiment":"positive","sentiment_score":0.4959322214126587},{"word":"now","start":184.545,"end":184.94499,"confidence":1.0,"punctuated_word":"Now","sentiment":"neutral","sentiment_score":0.2683957517147064},{"word":"currently","start":184.94499,"end":185.345,"confidence":0.8154297,"punctuated_word":"currently,","sentiment":"neutral","sentiment_score":0.2238025963306427},{"word":"you","start":185.345,"end":185.665,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.29083743691444397},{"word":"have","start":185.665,"end":186.165,"confidence":0.9980469,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.26249390840530396},{"word":"a","start":186.305,"end":186.465,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.21488934755325317},{"word":"life","start":186.465,"end":186.785,"confidence":0.97314453,"punctuated_word":"life","sentiment":"neutral","sentiment_score":0.1864828914403915},{"word":"and","start":186.785,"end":186.94499,"confidence":0.9716797,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.1336209923028946},{"word":"a","start":186.94499,"end":187.105,"confidence":0.9921875,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.1707543134689331},{"word":"total","start":187.105,"end":187.345,"confidence":0.9941406,"punctuated_word":"total","sentiment":"neutral","sentiment_score":0.15080247819423676},{"word":"permanent","start":187.345,"end":187.58499,"confidence":0.67529297,"punctuated_word":"permanent","sentiment":"neutral","sentiment_score":0.1092628762125969},{"word":"disability","start":187.58499,"end":188.065,"confidence":0.99902344,"punctuated_word":"disability","sentiment":"neutral","sentiment_score":0.1263245940208435},{"word":"policy","start":188.065,"end":188.565,"confidence":0.89624023,"punctuated_word":"policy,","sentiment":"neutral","sentiment_score":0.1638103425502777},{"word":"and","start":188.705,"end":188.94499,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.15480439364910126},{"word":"you","start":188.94499,"end":189.185,"confidence":0.97314453,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.20764289796352384},{"word":"it","start":189.265,"end":189.425,"confidence":0.59375,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.18469452857971191},{"word":"gets","start":189.425,"end":189.745,"confidence":0.8125,"punctuated_word":"gets","sentiment":"neutral","sentiment_score":0.16223867237567902},{"word":"paid","start":189.745,"end":189.985,"confidence":1.0,"punctuated_word":"paid","sentiment":"neutral","sentiment_score":0.14853057265281677},{"word":"for","start":189.985,"end":190.22499,"confidence":0.9970703,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.14765295386314392},{"word":"out","start":190.22499,"end":190.385,"confidence":0.9980469,"punctuated_word":"out","sentiment":"neutral","sentiment_score":0.12482746690511703},{"word":"of","start":190.385,"end":190.625,"confidence":0.9980469,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.051555436104536057},{"word":"out","start":190.625,"end":190.785,"confidence":0.99121094,"punctuated_word":"out","sentiment":"neutral","sentiment_score":0.1175144612789154},{"word":"of","start":190.785,"end":191.025,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.10773538798093796},{"word":"out","start":191.025,"end":191.105,"confidence":0.89990234,"punctuated_word":"out","sentiment":"neutral","sentiment_score":0.11041705310344696},{"word":"of","start":191.105,"end":191.265,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.11460424959659576},{"word":"your","start":191.265,"end":191.50499,"confidence":0.9970703,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.10528545081615448},{"word":"super","start":191.50499,"end":191.825,"confidence":0.8989258,"punctuated_word":"super","sentiment":"neutral","sentiment_score":0.12078101187944412},{"word":"fund","start":191.825,"end":192.24,"confidence":0.94873047,"punctuated_word":"fund.","sentiment":"neutral","sentiment_score":0.09472207725048064},{"word":"now","start":194.16,"end":194.66,"confidence":0.99609375,"punctuated_word":"Now","sentiment":"neutral","sentiment_score":0.07462169229984283},{"word":"the","start":194.8,"end":195.04001,"confidence":0.9941406,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.0878756046295166},{"word":"life","start":195.04001,"end":195.36,"confidence":0.7114258,"punctuated_word":"life","sentiment":"neutral","sentiment_score":0.08407695591449738},{"word":"policy","start":195.36,"end":195.84001,"confidence":0.9980469,"punctuated_word":"policy","sentiment":"neutral","sentiment_score":0.11722882837057114},{"word":"is","start":195.84001,"end":196.32,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.08959870040416718},{"word":"two","start":196.32,"end":196.56,"confidence":0.97802734,"punctuated_word":"two","sentiment":"neutral","sentiment_score":0.08879502862691879},{"word":"oh","start":196.8,"end":197.04001,"confidence":0.67041016,"punctuated_word":"oh,","sentiment":"neutral","sentiment_score":0.0971839874982834},{"word":"sorry","start":197.04001,"end":197.54001,"confidence":0.6503906,"punctuated_word":"sorry.","sentiment":"neutral","sentiment_score":0.053286112844944},{"word":"210,000","start":197.68001,"end":198.98001,"confidence":0.98759764,"punctuated_word":"210,000.","sentiment":"neutral","sentiment_score":0.05489417910575867},{"word":"total","start":199.04001,"end":199.28,"confidence":0.9980469,"punctuated_word":"Total","sentiment":"neutral","sentiment_score":-0.013282015919685364},{"word":"penalty","start":199.28,"end":199.68001,"confidence":0.328125,"punctuated_word":"penalty","sentiment":"neutral","sentiment_score":0.005734436213970184},{"word":"is","start":199.68001,"end":199.84001,"confidence":0.9941406,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.016571883112192154},{"word":"210,000","start":199.84001,"end":200.88,"confidence":0.99902344,"punctuated_word":"210,000.","sentiment":"neutral","sentiment_score":0.016768138855695724},{"word":"so","start":200.88,"end":201.12001,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.052701547741889954},{"word":"in","start":201.12001,"end":201.20001,"confidence":0.99902344,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.03728894516825676},{"word":"the","start":201.20001,"end":201.36,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.0155341736972332},{"word":"event","start":201.36,"end":201.52,"confidence":1.0,"punctuated_word":"event","sentiment":"neutral","sentiment_score":0.0025577321648597717},{"word":"that","start":201.52,"end":201.6,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.0018061622977256777},{"word":"you","start":201.6,"end":201.76001,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.017133072018623352},{"word":"were","start":201.76001,"end":201.92,"confidence":0.99121094,"punctuated_word":"were","sentiment":"neutral","sentiment_score":-0.1111532747745514},{"word":"never","start":201.92,"end":202.08,"confidence":1.0,"punctuated_word":"never","sentiment":"neutral","sentiment_score":-0.14534667134284973},{"word":"able","start":202.08,"end":202.32,"confidence":0.99902344,"punctuated_word":"able","sentiment":"neutral","sentiment_score":-0.10398034006357192},{"word":"to","start":202.32,"end":202.40001,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.08186674863100052},{"word":"work","start":202.40001,"end":202.56,"confidence":1.0,"punctuated_word":"work","sentiment":"neutral","sentiment_score":-0.09038493782281876},{"word":"again","start":202.56,"end":202.96,"confidence":1.0,"punctuated_word":"again,","sentiment":"neutral","sentiment_score":-0.10126210749149324},{"word":"$210,000","start":202.96,"end":204.40001,"confidence":0.99902344,"punctuated_word":"$210,000","sentiment":"neutral","sentiment_score":0.01716380938887596},{"word":"is","start":204.40001,"end":204.56,"confidence":0.9970703,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.020033620297908783},{"word":"payable","start":204.56,"end":205.04001,"confidence":0.99365234,"punctuated_word":"payable.","sentiment":"neutral","sentiment_score":0.0022092461585998535},{"word":"in","start":205.04001,"end":205.28,"confidence":1.0,"punctuated_word":"In","sentiment":"neutral","sentiment_score":-0.051973775029182434},{"word":"the","start":205.28,"end":205.36,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.1127745360136032},{"word":"event","start":205.36,"end":205.68001,"confidence":1.0,"punctuated_word":"event","sentiment":"neutral","sentiment_score":-0.1624026596546173},{"word":"that","start":205.68001,"end":205.76001,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.1624649614095688},{"word":"you","start":205.76001,"end":205.92,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.2065930962562561},{"word":"passed","start":205.92,"end":206.16,"confidence":0.9863281,"punctuated_word":"passed","sentiment":"neutral","sentiment_score":-0.28876829147338867},{"word":"away","start":206.16,"end":206.655,"confidence":1.0,"punctuated_word":"away,","sentiment":"neutral","sentiment_score":-0.2110302448272705},{"word":"same","start":206.895,"end":207.215,"confidence":0.99902344,"punctuated_word":"same","sentiment":"neutral","sentiment_score":-0.13592404127120972},{"word":"outcome","start":207.215,"end":207.715,"confidence":0.9423828,"punctuated_word":"outcome.","sentiment":"neutral","sentiment_score":-0.18679969012737271},{"word":"now","start":208.735,"end":209.235,"confidence":0.99609375,"punctuated_word":"Now","sentiment":"neutral","sentiment_score":0.0020900964736938477},{"word":"what","start":209.775,"end":210.095,"confidence":0.9951172,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.04947516322135925},{"word":"the","start":210.095,"end":210.255,"confidence":0.9951172,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.05822928249835968},{"word":"recommendation","start":210.255,"end":210.755,"confidence":1.0,"punctuated_word":"recommendation","sentiment":"neutral","sentiment_score":0.03206641972064972},{"word":"that","start":212.095,"end":212.255,"confidence":0.65625,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.002639368176460266},{"word":"was","start":212.255,"end":212.495,"confidence":1.0,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.016001805663108826},{"word":"made","start":212.495,"end":212.995,"confidence":1.0,"punctuated_word":"made","sentiment":"neutral","sentiment_score":0.055951058864593506},{"word":"is","start":213.375,"end":213.775,"confidence":0.9980469,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.021801874041557312},{"word":"i","start":213.935,"end":214.095,"confidence":0.5864258,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.06723952293395996},{"word":"will","start":214.095,"end":214.255,"confidence":0.83740234,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.08547718822956085},{"word":"just","start":214.255,"end":214.415,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.04630918800830841},{"word":"bring","start":214.415,"end":214.575,"confidence":0.97314453,"punctuated_word":"bring","sentiment":"neutral","sentiment_score":-0.07123656570911407},{"word":"it","start":214.575,"end":214.735,"confidence":0.9941406,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.015779197216033936},{"word":"back","start":214.735,"end":214.895,"confidence":0.99902344,"punctuated_word":"back","sentiment":"neutral","sentiment_score":-0.03023049235343933},{"word":"up","start":214.895,"end":215.395,"confidence":0.8293457,"punctuated_word":"up,","sentiment":"neutral","sentiment_score":-0.03754241764545441},{"word":"is","start":216.015,"end":216.255,"confidence":0.94921875,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.0017982423305511477},{"word":"to","start":216.255,"end":216.755,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.019922390580177307},{"word":"undertake","start":216.815,"end":217.315,"confidence":1.0,"punctuated_word":"undertake","sentiment":"neutral","sentiment_score":0.03242598474025726},{"word":"an","start":217.455,"end":217.69499,"confidence":1.0,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.013695776462554932},{"word":"additional","start":217.69499,"end":218.19499,"confidence":1.0,"punctuated_word":"additional","sentiment":"neutral","sentiment_score":-0.02597472071647644},{"word":"policy","start":218.495,"end":218.995,"confidence":1.0,"punctuated_word":"policy","sentiment":"neutral","sentiment_score":0.04675613343715668},{"word":"for","start":219.69,"end":219.93,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.0641603171825409},{"word":"life","start":219.93,"end":220.33,"confidence":1.0,"punctuated_word":"life","sentiment":"neutral","sentiment_score":-0.04072834551334381},{"word":"and","start":220.33,"end":220.56999,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.0020933598279953003},{"word":"for","start":220.56999,"end":220.81,"confidence":0.9873047,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.04275655746459961},{"word":"trauma","start":220.81,"end":221.31,"confidence":0.8413086,"punctuated_word":"trauma,","sentiment":"neutral","sentiment_score":0.006967183202505112},{"word":"and","start":221.53,"end":221.69,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.11615460366010666},{"word":"that's","start":221.69,"end":221.93,"confidence":1.0,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":0.07200795412063599},{"word":"to","start":221.93,"end":222.09,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.011092931032180786},{"word":"be","start":222.09,"end":222.25,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.007690757513046265},{"word":"paid","start":222.25,"end":222.41,"confidence":1.0,"punctuated_word":"paid","sentiment":"neutral","sentiment_score":0.08166827261447906},{"word":"personally","start":222.41,"end":222.73,"confidence":0.99609375,"punctuated_word":"personally","sentiment":"neutral","sentiment_score":0.06280714273452759},{"word":"because","start":222.73,"end":223.12999,"confidence":0.8857422,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.003337092697620392},{"word":"trauma","start":223.12999,"end":223.62999,"confidence":1.0,"punctuated_word":"trauma","sentiment":"neutral","sentiment_score":-0.155422180891037},{"word":"doesn't","start":224.25,"end":224.56999,"confidence":0.8532715,"punctuated_word":"doesn't","sentiment":"neutral","sentiment_score":-0.07300220429897308},{"word":"meet","start":224.56999,"end":224.81,"confidence":0.98291016,"punctuated_word":"meet","sentiment":"neutral","sentiment_score":-0.026460617780685425},{"word":"a","start":224.81,"end":224.89,"confidence":0.97802734,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.1395702362060547},{"word":"condition","start":224.89,"end":225.12999,"confidence":0.9970703,"punctuated_word":"condition","sentiment":"neutral","sentiment_score":-0.09319223463535307},{"word":"of","start":225.12999,"end":225.29,"confidence":0.99609375,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.05237880349159241},{"word":"release","start":225.29,"end":225.61,"confidence":0.86035156,"punctuated_word":"release","sentiment":"neutral","sentiment_score":-0.07675345242023468},{"word":"under","start":225.61,"end":225.84999,"confidence":1.0,"punctuated_word":"under","sentiment":"neutral","sentiment_score":0.015741810202598572},{"word":"the","start":225.84999,"end":226.01,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.00803135335445404},{"word":"superannuation","start":226.01,"end":226.51,"confidence":0.99869794,"punctuated_word":"superannuation","sentiment":"neutral","sentiment_score":0.010139099322259426},{"word":"legislation","start":226.97,"end":227.47,"confidence":0.9655762,"punctuated_word":"legislation.","sentiment":"neutral","sentiment_score":0.05307473987340927},{"word":"and","start":227.93,"end":228.17,"confidence":0.99902344,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.23001331090927124},{"word":"so","start":228.17,"end":228.41,"confidence":0.99902344,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.2344629317522049},{"word":"what","start":228.41,"end":228.73,"confidence":0.99902344,"punctuated_word":"what","sentiment":"neutral","sentiment_score":0.30621668696403503},{"word":"that","start":228.73,"end":229.12999,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.300709992647171},{"word":"does","start":229.12999,"end":229.45,"confidence":1.0,"punctuated_word":"does","sentiment":"neutral","sentiment_score":0.20806509256362915},{"word":"is","start":229.45,"end":229.61,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.260636568069458},{"word":"that","start":229.61,"end":229.84999,"confidence":0.99609375,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.20802068710327148},{"word":"just","start":229.84999,"end":230.01,"confidence":0.9980469,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.24622687697410583},{"word":"gives","start":230.01,"end":230.25,"confidence":0.99902344,"punctuated_word":"gives","sentiment":"neutral","sentiment_score":0.20895959436893463},{"word":"you","start":230.25,"end":230.41,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.2941024601459503},{"word":"that","start":230.41,"end":230.65,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.20894961059093475},{"word":"better","start":230.65,"end":230.89,"confidence":0.6875,"punctuated_word":"better","sentiment":"neutral","sentiment_score":0.07262594997882843},{"word":"better","start":230.89,"end":231.20999,"confidence":0.7788086,"punctuated_word":"better","sentiment":"neutral","sentiment_score":0.09027281403541564},{"word":"protection","start":231.20999,"end":231.70999,"confidence":0.9970703,"punctuated_word":"protection.","sentiment":"neutral","sentiment_score":0.0889972597360611},{"word":"it","start":232.035,"end":232.535,"confidence":1.0,"punctuated_word":"It","sentiment":"negative","sentiment_score":-0.4503457844257355},{"word":"is","start":232.915,"end":232.995,"confidence":1.0,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.5032714605331421},{"word":"a","start":232.995,"end":233.075,"confidence":0.99902344,"punctuated_word":"a","sentiment":"negative","sentiment_score":-0.4819828867912293},{"word":"bit","start":233.075,"end":233.315,"confidence":0.9980469,"punctuated_word":"bit","sentiment":"negative","sentiment_score":-0.4746095836162567},{"word":"up","start":233.315,"end":233.395,"confidence":0.9243164,"punctuated_word":"up","sentiment":"negative","sentiment_score":-0.5158898234367371},{"word":"there","start":233.395,"end":233.635,"confidence":0.9145508,"punctuated_word":"there.","sentiment":"negative","sentiment_score":-0.4999975562095642},{"word":"so","start":233.635,"end":233.715,"confidence":1.0,"punctuated_word":"So","sentiment":"negative","sentiment_score":-0.42278167605400085},{"word":"it's","start":233.715,"end":234.035,"confidence":0.9980469,"punctuated_word":"it's","sentiment":"negative","sentiment_score":-0.4626736640930176},{"word":"$265","start":234.035,"end":235.235,"confidence":0.9724609,"punctuated_word":"$265","sentiment":"negative","sentiment_score":-0.4556521475315094},{"word":"a","start":235.235,"end":235.315,"confidence":1.0,"punctuated_word":"a","sentiment":"negative","sentiment_score":-0.4458639621734619},{"word":"month","start":235.315,"end":235.555,"confidence":0.99194336,"punctuated_word":"month,","sentiment":"negative","sentiment_score":-0.4517832994461059},{"word":"which","start":235.555,"end":235.715,"confidence":1.0,"punctuated_word":"which","sentiment":"negative","sentiment_score":-0.4628083705902099},{"word":"is","start":235.715,"end":235.955,"confidence":1.0,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.5147773623466492},{"word":"quite","start":235.955,"end":236.19499,"confidence":1.0,"punctuated_word":"quite","sentiment":"negative","sentiment_score":-0.6249251365661621},{"word":"expensive","start":236.19499,"end":236.69499,"confidence":0.99194336,"punctuated_word":"expensive,","sentiment":"negative","sentiment_score":-0.5459265112876892},{"word":"you","start":237.955,"end":238.11499,"confidence":0.73828125,"punctuated_word":"you","sentiment":"negative","sentiment_score":-0.613785982131958},{"word":"know","start":238.11499,"end":238.275,"confidence":1.0,"punctuated_word":"know,","sentiment":"negative","sentiment_score":-0.5955437421798706},{"word":"with","start":238.275,"end":238.595,"confidence":1.0,"punctuated_word":"with","sentiment":"negative","sentiment_score":-0.5748512148857117},{"word":"cash","start":238.595,"end":238.83499,"confidence":1.0,"punctuated_word":"cash","sentiment":"negative","sentiment_score":-0.5403190851211548},{"word":"flow","start":238.83499,"end":239.33499,"confidence":0.9802246,"punctuated_word":"flow.","sentiment":"negative","sentiment_score":-0.46523112058639526},{"word":"now","start":239.875,"end":240.355,"confidence":1.0,"punctuated_word":"Now","sentiment":"neutral","sentiment_score":-0.2497004121541977},{"word":"the","start":240.355,"end":240.595,"confidence":0.9970703,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.256268173456192},{"word":"$100,000","start":240.595,"end":241.395,"confidence":0.99523926,"punctuated_word":"$100,000","sentiment":"neutral","sentiment_score":-0.1820409893989563},{"word":"a","start":241.395,"end":241.47499,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.19676274061203003},{"word":"month","start":241.47499,"end":241.795,"confidence":1.0,"punctuated_word":"month","sentiment":"neutral","sentiment_score":-0.18091365694999695},{"word":"means","start":241.795,"end":242.11499,"confidence":1.0,"punctuated_word":"means","sentiment":"neutral","sentiment_score":-0.15643024444580078},{"word":"that","start":242.11499,"end":242.355,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.1135653406381607},{"word":"if","start":242.355,"end":242.595,"confidence":0.99902344,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.19252243638038635},{"word":"oh","start":242.83499,"end":242.995,"confidence":0.95458984,"punctuated_word":"oh,","sentiment":"neutral","sentiment_score":-0.25017666816711426},{"word":"sorry","start":242.995,"end":243.495,"confidence":0.9250488,"punctuated_word":"sorry.","sentiment":"neutral","sentiment_score":-0.1401272863149643},{"word":"benefit","start":243.715,"end":244.215,"confidence":0.91503906,"punctuated_word":"Benefit","sentiment":"neutral","sentiment_score":0.23852765560150144},{"word":"means","start":244.74,"end":244.98,"confidence":1.0,"punctuated_word":"means","sentiment":"neutral","sentiment_score":0.18202485144138336},{"word":"that","start":244.98,"end":245.3,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.25640004873275757},{"word":"if","start":245.3,"end":245.54,"confidence":0.99902344,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.24300730228424072},{"word":"you","start":245.54,"end":245.78,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.2201082557439804},{"word":"were","start":245.78,"end":245.94,"confidence":0.9980469,"punctuated_word":"were","sentiment":"neutral","sentiment_score":0.17541150748729706},{"word":"diagnosed","start":245.94,"end":246.42,"confidence":1.0,"punctuated_word":"diagnosed","sentiment":"neutral","sentiment_score":0.22248101234436035},{"word":"with","start":246.42,"end":246.58,"confidence":0.99902344,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.0861297994852066},{"word":"cancer","start":246.58,"end":247.08,"confidence":1.0,"punctuated_word":"cancer","sentiment":"neutral","sentiment_score":0.1314719021320343},{"word":"or","start":247.62,"end":247.94,"confidence":0.9326172,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.11011745780706406},{"word":"you","start":247.94,"end":248.18,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.14934509992599487},{"word":"had","start":248.18,"end":248.5,"confidence":1.0,"punctuated_word":"had","sentiment":"neutral","sentiment_score":0.10989144444465636},{"word":"a","start":248.5,"end":248.74,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.13965503871440887},{"word":"stroke","start":248.74,"end":249.06,"confidence":1.0,"punctuated_word":"stroke","sentiment":"neutral","sentiment_score":0.08982430398464203},{"word":"or","start":249.06,"end":249.3,"confidence":0.9921875,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.1377599686384201},{"word":"a","start":249.3,"end":249.38,"confidence":0.9980469,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.14292094111442566},{"word":"heart","start":249.38,"end":249.54,"confidence":1.0,"punctuated_word":"heart","sentiment":"neutral","sentiment_score":0.11457091569900511},{"word":"attack","start":249.54,"end":249.78,"confidence":1.0,"punctuated_word":"attack","sentiment":"neutral","sentiment_score":0.09952324628829956},{"word":"or","start":249.78,"end":249.94,"confidence":0.9980469,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.17625495791435242},{"word":"anything","start":249.94,"end":250.26,"confidence":1.0,"punctuated_word":"anything","sentiment":"neutral","sentiment_score":0.15026944875717163},{"word":"like","start":250.26,"end":250.34,"confidence":1.0,"punctuated_word":"like","sentiment":"neutral","sentiment_score":0.10528441518545152},{"word":"that","start":250.34,"end":250.58,"confidence":0.9980469,"punctuated_word":"that,","sentiment":"neutral","sentiment_score":0.1831905096769333},{"word":"a","start":250.58,"end":250.66,"confidence":0.99609375,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.18972280621528623},{"word":"$100,000","start":250.66,"end":251.38,"confidence":0.99975586,"punctuated_word":"$100,000","sentiment":"neutral","sentiment_score":0.1907294988632202},{"word":"is","start":251.38,"end":251.54,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.20156484842300415},{"word":"payable","start":251.54,"end":251.86,"confidence":1.0,"punctuated_word":"payable","sentiment":"neutral","sentiment_score":0.24582816660404205},{"word":"to","start":251.86,"end":252.02,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.23267240822315216},{"word":"you","start":252.02,"end":252.52,"confidence":1.0,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.19687071442604065},{"word":"now","start":252.74,"end":253.24,"confidence":0.99902344,"punctuated_word":"Now","sentiment":"neutral","sentiment_score":0.23818662762641907},{"word":"on","start":253.62,"end":253.86,"confidence":0.9892578,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.16201218962669373},{"word":"the","start":253.86,"end":254.02,"confidence":0.99316406,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.15527558326721191},{"word":"flip","start":254.02,"end":254.18,"confidence":0.9941406,"punctuated_word":"flip","sentiment":"neutral","sentiment_score":0.32249051332473755},{"word":"of","start":254.18,"end":254.42,"confidence":0.9951172,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.227519229054451},{"word":"that","start":254.42,"end":254.82,"confidence":0.9506836,"punctuated_word":"that,","sentiment":"neutral","sentiment_score":0.24150073528289795},{"word":"a","start":254.82,"end":254.9,"confidence":0.9873047,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.27140456438064575},{"word":"100%","start":254.9,"end":255.7,"confidence":0.8996582,"punctuated_word":"100%.","sentiment":"neutral","sentiment_score":0.2756343483924866},{"word":"if","start":255.7,"end":255.94,"confidence":0.99609375,"punctuated_word":"If","sentiment":"positive","sentiment_score":0.3654055595397949},{"word":"you","start":255.94,"end":256.26,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.3523022532463074},{"word":"could","start":256.26,"end":256.76,"confidence":0.98535156,"punctuated_word":"could,","sentiment":"positive","sentiment_score":0.3589913845062256},{"word":"i","start":257.695,"end":257.775,"confidence":0.9770508,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.3080936670303345},{"word":"guess","start":257.775,"end":258.095,"confidence":0.9951172,"punctuated_word":"guess,","sentiment":"neutral","sentiment_score":0.300142765045166},{"word":"guarantee","start":258.095,"end":258.595,"confidence":0.99902344,"punctuated_word":"guarantee","sentiment":"neutral","sentiment_score":0.31900009512901306},{"word":"or","start":258.655,"end":258.815,"confidence":0.89501953,"punctuated_word":"or","sentiment":"positive","sentiment_score":0.3557642102241516},{"word":"you","start":258.815,"end":258.975,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.34307950735092163},{"word":"could","start":258.975,"end":259.135,"confidence":1.0,"punctuated_word":"could","sentiment":"positive","sentiment_score":0.3606991469860077},{"word":"set","start":259.135,"end":259.375,"confidence":1.0,"punctuated_word":"set","sentiment":"positive","sentiment_score":0.3553115427494049},{"word":"yourself","start":259.375,"end":259.695,"confidence":1.0,"punctuated_word":"yourself","sentiment":"positive","sentiment_score":0.37191563844680786},{"word":"up","start":259.695,"end":259.935,"confidence":1.0,"punctuated_word":"up","sentiment":"positive","sentiment_score":0.3519172966480255},{"word":"to","start":259.935,"end":260.015,"confidence":1.0,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.33943381905555725},{"word":"be","start":260.015,"end":260.335,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.2350340485572815},{"word":"strict","start":260.335,"end":260.835,"confidence":1.0,"punctuated_word":"strict","sentiment":"neutral","sentiment_score":0.23496904969215393},{"word":"with","start":261.055,"end":261.215,"confidence":1.0,"punctuated_word":"with","sentiment":"positive","sentiment_score":0.3719045519828797},{"word":"your","start":261.215,"end":261.535,"confidence":1.0,"punctuated_word":"your","sentiment":"positive","sentiment_score":0.3485592007637024},{"word":"savings","start":261.535,"end":261.935,"confidence":0.9970703,"punctuated_word":"savings","sentiment":"neutral","sentiment_score":0.14106109738349917},{"word":"regimen","start":261.935,"end":262.435,"confidence":0.85253906,"punctuated_word":"regimen","sentiment":"neutral","sentiment_score":0.1696410775184631},{"word":"and","start":263.055,"end":263.535,"confidence":0.97998047,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.2725629508495331},{"word":"put","start":263.535,"end":263.855,"confidence":1.0,"punctuated_word":"put","sentiment":"neutral","sentiment_score":0.3026367127895355},{"word":"that","start":263.855,"end":264.015,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.2684009373188019},{"word":"money","start":264.015,"end":264.335,"confidence":1.0,"punctuated_word":"money","sentiment":"neutral","sentiment_score":0.16163448989391327},{"word":"away","start":264.335,"end":264.835,"confidence":1.0,"punctuated_word":"away","sentiment":"neutral","sentiment_score":0.25847554206848145},{"word":"each","start":265.45502,"end":265.695,"confidence":1.0,"punctuated_word":"each","sentiment":"neutral","sentiment_score":0.26976925134658813},{"word":"month","start":265.695,"end":266.175,"confidence":0.9975586,"punctuated_word":"month,","sentiment":"neutral","sentiment_score":0.2528437674045563},{"word":"then","start":266.175,"end":266.495,"confidence":1.0,"punctuated_word":"then","sentiment":"positive","sentiment_score":0.3662858307361603},{"word":"you're","start":266.495,"end":266.975,"confidence":0.9921875,"punctuated_word":"you're","sentiment":"positive","sentiment_score":0.3423977792263031},{"word":"going","start":266.975,"end":267.295,"confidence":1.0,"punctuated_word":"going","sentiment":"positive","sentiment_score":0.3932079374790192},{"word":"to","start":267.295,"end":267.45502,"confidence":0.99902344,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.37769967317581177},{"word":"give","start":267.45502,"end":267.695,"confidence":1.0,"punctuated_word":"give","sentiment":"positive","sentiment_score":0.3658177852630615},{"word":"yourself","start":267.695,"end":268.095,"confidence":1.0,"punctuated_word":"yourself","sentiment":"positive","sentiment_score":0.37202054262161255},{"word":"a","start":268.095,"end":268.175,"confidence":0.9980469,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.40845614671707153},{"word":"buffer","start":268.175,"end":268.655,"confidence":0.99902344,"punctuated_word":"buffer","sentiment":"neutral","sentiment_score":0.26933711767196655},{"word":"cash","start":268.655,"end":268.895,"confidence":0.96777344,"punctuated_word":"cash","sentiment":"neutral","sentiment_score":0.31633803248405457},{"word":"wise","start":268.895,"end":269.395,"confidence":0.94970703,"punctuated_word":"wise","sentiment":"positive","sentiment_score":0.4386906325817108},{"word":"so","start":269.62997,"end":269.87,"confidence":1.0,"punctuated_word":"so","sentiment":"positive","sentiment_score":0.43626439571380615},{"word":"that","start":269.87,"end":270.03,"confidence":1.0,"punctuated_word":"that","sentiment":"positive","sentiment_score":0.4574962854385376},{"word":"if","start":270.03,"end":270.34998,"confidence":0.99902344,"punctuated_word":"if","sentiment":"positive","sentiment_score":0.4139997959136963},{"word":"a","start":270.34998,"end":270.59,"confidence":0.9951172,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.40942850708961487},{"word":"medical","start":270.59,"end":270.90997,"confidence":1.0,"punctuated_word":"medical","sentiment":"neutral","sentiment_score":0.21741844713687897},{"word":"event","start":270.90997,"end":271.15,"confidence":0.99902344,"punctuated_word":"event","sentiment":"neutral","sentiment_score":0.32502323389053345},{"word":"does","start":271.15,"end":271.38998,"confidence":0.99902344,"punctuated_word":"does","sentiment":"neutral","sentiment_score":0.3093608617782593},{"word":"occur","start":271.38998,"end":271.78998,"confidence":0.9951172,"punctuated_word":"occur,","sentiment":"positive","sentiment_score":0.3755316138267517},{"word":"you","start":271.78998,"end":272.03,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.4917631149291992},{"word":"have","start":272.03,"end":272.34998,"confidence":0.9980469,"punctuated_word":"have","sentiment":"positive","sentiment_score":0.45029914379119873},{"word":"that","start":272.34998,"end":272.84998,"confidence":0.9980469,"punctuated_word":"that","sentiment":"positive","sentiment_score":0.3816885948181152},{"word":"protection","start":273.06998,"end":273.56998,"confidence":1.0,"punctuated_word":"protection","sentiment":"neutral","sentiment_score":0.2790515124797821},{"word":"there","start":273.62997,"end":274.11,"confidence":0.99902344,"punctuated_word":"there","sentiment":"positive","sentiment_score":0.4501393139362335},{"word":"and","start":274.11,"end":274.34998,"confidence":0.82470703,"punctuated_word":"and","sentiment":"positive","sentiment_score":0.3953168690204621},{"word":"that","start":274.34998,"end":274.50998,"confidence":0.99902344,"punctuated_word":"that","sentiment":"positive","sentiment_score":0.40903785824775696},{"word":"you","start":274.50998,"end":274.66998,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.4302709996700287},{"word":"would","start":274.66998,"end":274.83,"confidence":1.0,"punctuated_word":"would","sentiment":"positive","sentiment_score":0.47285446524620056},{"word":"have","start":274.83,"end":275.06998,"confidence":1.0,"punctuated_word":"have","sentiment":"positive","sentiment_score":0.438144326210022},{"word":"money","start":275.06998,"end":275.47,"confidence":1.0,"punctuated_word":"money","sentiment":"neutral","sentiment_score":0.2802938222885132},{"word":"to","start":275.47,"end":275.62997,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.2708441913127899},{"word":"be","start":275.62997,"end":275.71,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.3139864206314087},{"word":"able","start":275.71,"end":276.03,"confidence":1.0,"punctuated_word":"able","sentiment":"positive","sentiment_score":0.3515305817127228},{"word":"to","start":276.03,"end":276.34998,"confidence":0.99902344,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.41289591789245605},{"word":"cater","start":276.34998,"end":276.75,"confidence":1.0,"punctuated_word":"cater","sentiment":"positive","sentiment_score":0.3560289144515991},{"word":"for","start":276.75,"end":277.25,"confidence":1.0,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.4196649491786957},{"word":"it's","start":277.62997,"end":277.87,"confidence":0.99853516,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.31210264563560486},{"word":"not","start":277.87,"end":278.03,"confidence":1.0,"punctuated_word":"not","sentiment":"neutral","sentiment_score":0.14416486024856567},{"word":"just","start":278.03,"end":278.27,"confidence":0.99902344,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.07215955853462219},{"word":"it's","start":278.27,"end":278.43,"confidence":0.99658203,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.17864474654197693},{"word":"not","start":278.43,"end":278.66998,"confidence":1.0,"punctuated_word":"not","sentiment":"neutral","sentiment_score":0.050024740397930145},{"word":"just","start":278.66998,"end":278.83,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.011291243135929108},{"word":"the","start":278.83,"end":278.99,"confidence":0.9863281,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.0500900000333786},{"word":"medical","start":278.99,"end":279.38998,"confidence":1.0,"punctuated_word":"medical","sentiment":"neutral","sentiment_score":-0.026953890919685364},{"word":"cost","start":279.38998,"end":279.62997,"confidence":0.9614258,"punctuated_word":"cost","sentiment":"neutral","sentiment_score":0.028400518000125885},{"word":"of","start":279.62997,"end":279.78998,"confidence":0.9980469,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.061156854033470154},{"word":"things","start":279.78998,"end":280.03,"confidence":1.0,"punctuated_word":"things","sentiment":"neutral","sentiment_score":0.034235887229442596},{"word":"because","start":280.03,"end":280.27,"confidence":0.5720215,"punctuated_word":"because,","sentiment":"neutral","sentiment_score":0.08894052356481552},{"word":"obviously","start":280.27,"end":280.75,"confidence":0.9995117,"punctuated_word":"obviously,","sentiment":"neutral","sentiment_score":0.06854241341352463},{"word":"there","start":280.75,"end":280.99,"confidence":1.0,"punctuated_word":"there","sentiment":"neutral","sentiment_score":0.0558854416012764},{"word":"is","start":280.99,"end":281.49,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.06846731901168823},{"word":"there","start":281.55,"end":281.71,"confidence":0.97802734,"punctuated_word":"there","sentiment":"neutral","sentiment_score":0.09608250111341476},{"word":"is","start":281.71,"end":281.87,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.05860807001590729},{"word":"you","start":281.94998,"end":282.11,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.05443097651004791},{"word":"know","start":282.11,"end":282.585,"confidence":0.91381836,"punctuated_word":"know,","sentiment":"neutral","sentiment_score":0.05370093882083893},{"word":"if","start":283.38498,"end":283.625,"confidence":0.9970703,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.05541520193219185},{"word":"you","start":283.625,"end":283.785,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.06532800197601318},{"word":"go","start":283.785,"end":284.185,"confidence":0.99902344,"punctuated_word":"go","sentiment":"neutral","sentiment_score":0.007166475057601929},{"word":"privately","start":284.185,"end":284.66498,"confidence":0.9824219,"punctuated_word":"privately,","sentiment":"neutral","sentiment_score":-0.001051250845193863},{"word":"then","start":284.66498,"end":284.905,"confidence":0.99902344,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.027101315557956696},{"word":"there's","start":284.905,"end":285.065,"confidence":0.98339844,"punctuated_word":"there's","sentiment":"neutral","sentiment_score":0.015355202369391918},{"word":"all","start":285.065,"end":285.225,"confidence":0.9970703,"punctuated_word":"all","sentiment":"neutral","sentiment_score":0.016398847103118896},{"word":"the","start":285.225,"end":285.305,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.005684368312358856},{"word":"doctor's","start":285.305,"end":285.625,"confidence":0.8342285,"punctuated_word":"doctor's","sentiment":"neutral","sentiment_score":-0.04509779065847397},{"word":"bills","start":285.625,"end":285.865,"confidence":0.796875,"punctuated_word":"bills.","sentiment":"neutral","sentiment_score":0.005825173109769821},{"word":"and","start":285.865,"end":286.025,"confidence":0.9980469,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.07101611793041229},{"word":"if","start":286.025,"end":286.10498,"confidence":1.0,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.06769129633903503},{"word":"you","start":286.10498,"end":286.26498,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.04212738946080208},{"word":"go","start":286.26498,"end":286.425,"confidence":1.0,"punctuated_word":"go","sentiment":"neutral","sentiment_score":-0.008851055055856705},{"word":"publicly","start":286.425,"end":286.925,"confidence":0.91430664,"punctuated_word":"publicly,","sentiment":"neutral","sentiment_score":-0.0008861701935529709},{"word":"then","start":286.985,"end":287.485,"confidence":0.9980469,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.01643720641732216},{"word":"there's","start":287.625,"end":288.125,"confidence":0.99902344,"punctuated_word":"there's","sentiment":"neutral","sentiment_score":-0.006232497747987509},{"word":"there's","start":288.745,"end":289.145,"confidence":0.9995117,"punctuated_word":"there's","sentiment":"neutral","sentiment_score":-0.01961895450949669},{"word":"waiting","start":289.145,"end":289.38498,"confidence":0.9980469,"punctuated_word":"waiting","sentiment":"neutral","sentiment_score":-0.03162943944334984},{"word":"lists","start":289.38498,"end":289.625,"confidence":0.9211426,"punctuated_word":"lists.","sentiment":"neutral","sentiment_score":-0.06439913809299469},{"word":"there's","start":289.625,"end":289.865,"confidence":0.99560547,"punctuated_word":"There's","sentiment":"neutral","sentiment_score":-0.06646538525819778},{"word":"still","start":289.865,"end":290.185,"confidence":1.0,"punctuated_word":"still","sentiment":"neutral","sentiment_score":-0.09275491535663603},{"word":"gp","start":290.185,"end":290.505,"confidence":0.99316406,"punctuated_word":"GP","sentiment":"neutral","sentiment_score":-0.09199152886867525},{"word":"appointments","start":290.505,"end":290.985,"confidence":0.80200195,"punctuated_word":"appointments,","sentiment":"neutral","sentiment_score":-0.07443388551473618},{"word":"which","start":290.985,"end":291.22498,"confidence":1.0,"punctuated_word":"which","sentiment":"neutral","sentiment_score":-0.10919308662414552},{"word":"are","start":291.22498,"end":291.38498,"confidence":0.99609375,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.15962038934230804},{"word":"not","start":291.38498,"end":291.625,"confidence":1.0,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.20730896294116977},{"word":"built","start":291.625,"end":291.785,"confidence":0.41601562,"punctuated_word":"built","sentiment":"neutral","sentiment_score":-0.14139410853385925},{"word":"they'll","start":291.865,"end":292.025,"confidence":0.6431885,"punctuated_word":"they'll","sentiment":"neutral","sentiment_score":-0.1497533619403839},{"word":"build","start":292.025,"end":292.345,"confidence":0.51220703,"punctuated_word":"build","sentiment":"neutral","sentiment_score":-0.16772152483463287},{"word":"anymore","start":292.345,"end":292.845,"confidence":0.9753418,"punctuated_word":"anymore.","sentiment":"neutral","sentiment_score":-0.1493167281150818},{"word":"there's","start":292.905,"end":293.22498,"confidence":0.9946289,"punctuated_word":"There's","sentiment":"neutral","sentiment_score":-0.11173056066036224},{"word":"always","start":293.22498,"end":293.465,"confidence":1.0,"punctuated_word":"always","sentiment":"neutral","sentiment_score":-0.0864207074046135},{"word":"an","start":293.465,"end":293.625,"confidence":0.99902344,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.12749770283699036},{"word":"out","start":293.625,"end":293.785,"confidence":1.0,"punctuated_word":"out","sentiment":"neutral","sentiment_score":-0.17570006847381592},{"word":"of","start":293.785,"end":293.865,"confidence":0.9970703,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.22903728485107425},{"word":"pocket","start":293.865,"end":294.365,"confidence":0.9946289,"punctuated_word":"pocket.","sentiment":"neutral","sentiment_score":-0.1797029674053192},{"word":"it's","start":295.065,"end":295.38498,"confidence":0.88916016,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.1814894378185272},{"word":"medication","start":295.38498,"end":295.88498,"confidence":1.0,"punctuated_word":"medication","sentiment":"neutral","sentiment_score":-0.19563588500022888},{"word":"costs","start":296.025,"end":296.49,"confidence":0.9550781,"punctuated_word":"costs.","sentiment":"neutral","sentiment_score":-0.1135873794555664},{"word":"it's","start":296.65,"end":296.97,"confidence":1.0,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.038894057273864746},{"word":"the","start":296.97,"end":297.21,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.05336788296699524},{"word":"time","start":297.21,"end":297.44998,"confidence":1.0,"punctuated_word":"time","sentiment":"neutral","sentiment_score":-0.031094469130039215},{"word":"off","start":297.44998,"end":297.69,"confidence":0.984375,"punctuated_word":"off","sentiment":"neutral","sentiment_score":-0.03844723850488663},{"word":"work","start":297.69,"end":298.09,"confidence":0.9975586,"punctuated_word":"work.","sentiment":"neutral","sentiment_score":-0.02710079774260521},{"word":"it's","start":298.09,"end":298.56998,"confidence":0.99902344,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.1010325849056244},{"word":"those","start":298.56998,"end":298.88998,"confidence":0.9038086,"punctuated_word":"those","sentiment":"neutral","sentiment_score":0.11267454922199248},{"word":"kinds","start":298.88998,"end":299.38998,"confidence":0.99316406,"punctuated_word":"kinds","sentiment":"neutral","sentiment_score":0.06161026656627655},{"word":"of","start":300.88998,"end":301.13,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.13277998566627502},{"word":"bits","start":301.13,"end":301.61,"confidence":0.8310547,"punctuated_word":"bits","sentiment":"neutral","sentiment_score":0.09797585010528564},{"word":"do","start":301.61,"end":301.77,"confidence":0.6328125,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.18737918138504028},{"word":"happen","start":301.77,"end":302.27,"confidence":1.0,"punctuated_word":"happen.","sentiment":"neutral","sentiment_score":0.1200706735253334},{"word":"now","start":304.56998,"end":305.06998,"confidence":0.94384766,"punctuated_word":"Now","sentiment":"positive","sentiment_score":0.4459947347640991},{"word":"you","start":305.77,"end":306.00998,"confidence":0.9970703,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.5353364944458008},{"word":"are","start":306.00998,"end":306.25,"confidence":1.0,"punctuated_word":"are","sentiment":"positive","sentiment_score":0.5343984961509705},{"word":"more","start":306.25,"end":306.41,"confidence":1.0,"punctuated_word":"more","sentiment":"positive","sentiment_score":0.6070301532745361},{"word":"than","start":306.41,"end":306.56998,"confidence":1.0,"punctuated_word":"than","sentiment":"positive","sentiment_score":0.5937681794166565},{"word":"welcome","start":306.56998,"end":306.88998,"confidence":0.741333,"punctuated_word":"welcome,","sentiment":"positive","sentiment_score":0.7191871404647827},{"word":"and","start":306.88998,"end":307.05,"confidence":1.0,"punctuated_word":"and","sentiment":"positive","sentiment_score":0.7695609927177429},{"word":"you","start":307.05,"end":307.13,"confidence":0.99121094,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.8016090393066406},{"word":"a","start":307.28998,"end":307.37,"confidence":0.79833984,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.7770514488220215},{"word":"100%","start":307.37,"end":307.93,"confidence":0.8909912,"punctuated_word":"100%.","sentiment":"positive","sentiment_score":0.6823467016220093},{"word":"you","start":307.93,"end":308.09,"confidence":0.97265625,"punctuated_word":"You","sentiment":"positive","sentiment_score":0.5880783796310425},{"word":"don't","start":308.09,"end":308.33,"confidence":1.0,"punctuated_word":"don't","sentiment":"positive","sentiment_score":0.41445955634117126},{"word":"have","start":308.33,"end":308.49,"confidence":1.0,"punctuated_word":"have","sentiment":"positive","sentiment_score":0.3720993995666504},{"word":"to","start":308.49,"end":308.56998,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.31501007080078125},{"word":"take","start":308.56998,"end":308.72998,"confidence":1.0,"punctuated_word":"take","sentiment":"neutral","sentiment_score":-0.028931111097335815},{"word":"your","start":308.72998,"end":308.97,"confidence":0.3708496,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.16610988974571228},{"word":"policy","start":308.97,"end":309.28998,"confidence":0.8935547,"punctuated_word":"policy","sentiment":"neutral","sentiment_score":0.03148506581783295},{"word":"out","start":309.28998,"end":309.675,"confidence":0.9980469,"punctuated_word":"out.","sentiment":"neutral","sentiment_score":0.16764405369758606},{"word":"it's","start":310.315,"end":310.815,"confidence":0.9941406,"punctuated_word":"It's","sentiment":"positive","sentiment_score":0.4079336822032929},{"word":"obviously","start":311.35498,"end":311.75497,"confidence":0.88134766,"punctuated_word":"obviously","sentiment":"positive","sentiment_score":0.33673015236854553},{"word":"the","start":311.75497,"end":311.91498,"confidence":0.98828125,"punctuated_word":"the","sentiment":"positive","sentiment_score":0.3723991811275482},{"word":"recommendation","start":311.91498,"end":312.395,"confidence":1.0,"punctuated_word":"recommendation","sentiment":"positive","sentiment_score":0.4801720678806305},{"word":"that","start":312.395,"end":312.555,"confidence":0.9970703,"punctuated_word":"that","sentiment":"positive","sentiment_score":0.4410179853439331},{"word":"was","start":312.555,"end":312.875,"confidence":1.0,"punctuated_word":"was","sentiment":"positive","sentiment_score":0.3823605179786682},{"word":"made","start":312.875,"end":313.375,"confidence":0.76293945,"punctuated_word":"made.","sentiment":"positive","sentiment_score":0.3586812913417816},{"word":"but","start":313.595,"end":313.835,"confidence":1.0,"punctuated_word":"But","sentiment":"positive","sentiment_score":0.3940913081169128},{"word":"if","start":313.835,"end":313.995,"confidence":1.0,"punctuated_word":"if","sentiment":"positive","sentiment_score":0.4549972414970398},{"word":"you","start":313.995,"end":314.395,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.4796716272830963},{"word":"choose","start":314.395,"end":314.895,"confidence":0.99902344,"punctuated_word":"choose","sentiment":"positive","sentiment_score":0.40681445598602295},{"word":"to","start":314.955,"end":315.455,"confidence":0.99902344,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.4297613501548767},{"word":"self","start":316.235,"end":316.63498,"confidence":0.96777344,"punctuated_word":"self","sentiment":"positive","sentiment_score":0.37340083718299866},{"word":"insure","start":316.63498,"end":317.03497,"confidence":0.99072266,"punctuated_word":"insure,","sentiment":"positive","sentiment_score":0.33591824769973755},{"word":"then","start":317.03497,"end":317.19498,"confidence":0.99902344,"punctuated_word":"then","sentiment":"positive","sentiment_score":0.44834625720977783},{"word":"that's","start":317.19498,"end":317.51498,"confidence":0.7585449,"punctuated_word":"that's","sentiment":"positive","sentiment_score":0.4355552792549134},{"word":"that's","start":317.51498,"end":317.835,"confidence":0.9914551,"punctuated_word":"that's","sentiment":"positive","sentiment_score":0.44362449645996094},{"word":"absolutely","start":317.835,"end":318.315,"confidence":0.99902344,"punctuated_word":"absolutely","sentiment":"positive","sentiment_score":0.4417494237422943},{"word":"okay","start":318.315,"end":318.555,"confidence":1.0,"punctuated_word":"okay","sentiment":"positive","sentiment_score":0.4102365970611572},{"word":"as","start":318.555,"end":318.715,"confidence":1.0,"punctuated_word":"as","sentiment":"positive","sentiment_score":0.4715350866317749},{"word":"well","start":318.715,"end":319.215,"confidence":0.9980469,"punctuated_word":"well.","sentiment":"positive","sentiment_score":0.38117656111717224},{"word":"and","start":319.51498,"end":319.675,"confidence":0.7324219,"punctuated_word":"And,","sentiment":"neutral","sentiment_score":0.25363168120384216},{"word":"ultimately","start":319.675,"end":320.175,"confidence":1.0,"punctuated_word":"ultimately","sentiment":"neutral","sentiment_score":0.19137582182884216},{"word":"speaking","start":320.235,"end":320.735,"confidence":0.99902344,"punctuated_word":"speaking,","sentiment":"neutral","sentiment_score":0.2080203741788864},{"word":"we","start":321.03497,"end":321.275,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.2561333179473877},{"word":"would","start":321.275,"end":321.51498,"confidence":1.0,"punctuated_word":"would","sentiment":"neutral","sentiment_score":0.29917263984680176},{"word":"review","start":321.51498,"end":322.01498,"confidence":1.0,"punctuated_word":"review","sentiment":"neutral","sentiment_score":0.18580827116966248},{"word":"this","start":322.07498,"end":322.235,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.15892204642295835},{"word":"with","start":322.235,"end":322.47498,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.1745428442955017},{"word":"you","start":322.47498,"end":322.715,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.23098422586917877},{"word":"on","start":322.715,"end":322.875,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.20096638798713684},{"word":"an","start":322.875,"end":322.955,"confidence":1.0,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.2059803009033203},{"word":"annual","start":322.955,"end":323.275,"confidence":1.0,"punctuated_word":"annual","sentiment":"neutral","sentiment_score":0.184517502784729},{"word":"basis","start":323.275,"end":323.595,"confidence":0.9794922,"punctuated_word":"basis,","sentiment":"neutral","sentiment_score":0.20254218578338623},{"word":"which","start":323.595,"end":323.75497,"confidence":1.0,"punctuated_word":"which","sentiment":"neutral","sentiment_score":0.22297325730323792},{"word":"is","start":323.75497,"end":323.835,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.22259855270385745},{"word":"coming","start":323.835,"end":324.155,"confidence":1.0,"punctuated_word":"coming","sentiment":"neutral","sentiment_score":0.22287610173225403},{"word":"up","start":324.155,"end":324.235,"confidence":0.9970703,"punctuated_word":"up","sentiment":"neutral","sentiment_score":0.20284150540828705},{"word":"in","start":324.235,"end":324.47498,"confidence":0.9980469,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.1892108768224716},{"word":"about","start":324.47498,"end":324.715,"confidence":1.0,"punctuated_word":"about","sentiment":"neutral","sentiment_score":0.16182303428649902},{"word":"five","start":324.715,"end":324.875,"confidence":1.0,"punctuated_word":"five","sentiment":"neutral","sentiment_score":0.198309063911438},{"word":"months","start":324.875,"end":325.26,"confidence":0.99902344,"punctuated_word":"months","sentiment":"neutral","sentiment_score":0.19127880036830905},{"word":"to","start":326.30002,"end":326.80002,"confidence":0.96240234,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.1915147602558136},{"word":"make","start":327.02002,"end":327.26,"confidence":1.0,"punctuated_word":"make","sentiment":"neutral","sentiment_score":0.1778552383184433},{"word":"sure","start":327.26,"end":327.58002,"confidence":1.0,"punctuated_word":"sure","sentiment":"neutral","sentiment_score":0.1961616724729538},{"word":"that","start":327.58002,"end":328.08002,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.2756691873073578},{"word":"if","start":328.62,"end":328.86002,"confidence":0.9770508,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.19608628749847412},{"word":"anything","start":328.86002,"end":329.36002,"confidence":1.0,"punctuated_word":"anything","sentiment":"neutral","sentiment_score":0.10997441411018372},{"word":"needed","start":329.5,"end":329.90002,"confidence":1.0,"punctuated_word":"needed","sentiment":"neutral","sentiment_score":0.02122493088245392},{"word":"to","start":329.90002,"end":330.38,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.0421852171421051},{"word":"be","start":330.38,"end":330.7,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.0020397603511810303},{"word":"changed","start":330.7,"end":331.02002,"confidence":0.9941406,"punctuated_word":"changed,","sentiment":"neutral","sentiment_score":-0.012041188776493073},{"word":"if","start":331.02002,"end":331.18002,"confidence":0.9667969,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.06340727210044861},{"word":"there","start":331.18002,"end":331.26,"confidence":1.0,"punctuated_word":"there","sentiment":"neutral","sentiment_score":0.06939508020877838},{"word":"was","start":331.26,"end":331.42,"confidence":0.97314453,"punctuated_word":"was","sentiment":"neutral","sentiment_score":0.03882797062397003},{"word":"a","start":331.42,"end":331.58002,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.05869975686073303},{"word":"better","start":331.58002,"end":331.82,"confidence":0.99902344,"punctuated_word":"better","sentiment":"neutral","sentiment_score":0.05078361928462982},{"word":"product","start":331.82,"end":332.22,"confidence":1.0,"punctuated_word":"product","sentiment":"neutral","sentiment_score":0.1402253806591034},{"word":"out","start":332.22,"end":332.46002,"confidence":1.0,"punctuated_word":"out","sentiment":"neutral","sentiment_score":0.1187157928943634},{"word":"there","start":332.46002,"end":332.7,"confidence":1.0,"punctuated_word":"there","sentiment":"neutral","sentiment_score":0.17508195340633392},{"word":"than","start":332.7,"end":332.86002,"confidence":0.9658203,"punctuated_word":"than","sentiment":"neutral","sentiment_score":0.1844813376665115},{"word":"the","start":332.86002,"end":333.02002,"confidence":0.99121094,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.08034686744213104},{"word":"metlife","start":333.02002,"end":333.5,"confidence":0.98461914,"punctuated_word":"MetLife","sentiment":"neutral","sentiment_score":0.10367728769779204},{"word":"policy","start":333.5,"end":333.82,"confidence":0.9873047,"punctuated_word":"policy","sentiment":"neutral","sentiment_score":0.1485464721918106},{"word":"you","start":333.82,"end":333.90002,"confidence":0.9560547,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.1074639856815338},{"word":"currently","start":333.90002,"end":334.30002,"confidence":0.9970703,"punctuated_word":"currently","sentiment":"neutral","sentiment_score":-0.05659419298171997},{"word":"had","start":334.30002,"end":334.54,"confidence":0.98828125,"punctuated_word":"had","sentiment":"neutral","sentiment_score":0.013118475675582886},{"word":"or","start":334.54,"end":335.02002,"confidence":0.84277344,"punctuated_word":"or,","sentiment":"neutral","sentiment_score":0.1343279927968979},{"word":"you","start":335.02002,"end":335.18002,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.08296181261539459},{"word":"know","start":335.18002,"end":335.42,"confidence":1.0,"punctuated_word":"know,","sentiment":"neutral","sentiment_score":0.11097756028175354},{"word":"maybe","start":335.42,"end":335.82,"confidence":1.0,"punctuated_word":"maybe","sentiment":"neutral","sentiment_score":0.12780553102493286},{"word":"you","start":335.82,"end":335.98,"confidence":0.9980469,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.11370091885328291},{"word":"needed","start":335.98,"end":336.30002,"confidence":0.85595703,"punctuated_word":"needed","sentiment":"neutral","sentiment_score":0.050437115132808685},{"word":"more","start":336.30002,"end":336.54,"confidence":0.9941406,"punctuated_word":"more","sentiment":"neutral","sentiment_score":0.08626946061849594},{"word":"or","start":336.54,"end":336.62,"confidence":0.99902344,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.10946456342935562},{"word":"less","start":336.62,"end":336.86002,"confidence":0.7849121,"punctuated_word":"less,","sentiment":"neutral","sentiment_score":0.10922539234161376},{"word":"your","start":336.86002,"end":337.1,"confidence":0.5830078,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.07368779927492142},{"word":"circumstances","start":337.1,"end":337.6,"confidence":0.99902344,"punctuated_word":"circumstances","sentiment":"neutral","sentiment_score":0.10097581148147584},{"word":"change","start":337.74002,"end":337.98,"confidence":0.84399414,"punctuated_word":"change,","sentiment":"neutral","sentiment_score":0.1284477412700653},{"word":"whatever","start":337.98,"end":338.30002,"confidence":1.0,"punctuated_word":"whatever","sentiment":"neutral","sentiment_score":0.16583135724067688},{"word":"the","start":338.30002,"end":338.38,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.1153707206249237},{"word":"case","start":338.38,"end":338.62,"confidence":1.0,"punctuated_word":"case","sentiment":"neutral","sentiment_score":0.08914284408092499},{"word":"may","start":338.62,"end":338.78,"confidence":0.98291016,"punctuated_word":"may","sentiment":"neutral","sentiment_score":0.12577980756759644},{"word":"be","start":338.78,"end":339.02002,"confidence":0.99658203,"punctuated_word":"be,","sentiment":"neutral","sentiment_score":0.1414726823568344},{"word":"then","start":339.02002,"end":339.18002,"confidence":0.99902344,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.21432015299797055},{"word":"we","start":339.18002,"end":339.34,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.19580675661563873},{"word":"could","start":339.34,"end":339.675,"confidence":1.0,"punctuated_word":"could","sentiment":"neutral","sentiment_score":0.204323410987854},{"word":"undertake","start":339.91498,"end":340.155,"confidence":1.0,"punctuated_word":"undertake","sentiment":"neutral","sentiment_score":0.1960027664899826},{"word":"that","start":340.155,"end":340.395,"confidence":0.77197266,"punctuated_word":"that,","sentiment":"neutral","sentiment_score":0.22315196692943573},{"word":"and","start":340.395,"end":340.63498,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.2661585211753845},{"word":"we","start":340.63498,"end":340.715,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.2967708110809326},{"word":"could","start":340.715,"end":340.875,"confidence":0.9980469,"punctuated_word":"could","sentiment":"positive","sentiment_score":0.3392995297908783},{"word":"look","start":340.875,"end":341.115,"confidence":1.0,"punctuated_word":"look","sentiment":"neutral","sentiment_score":0.32272785902023315},{"word":"at","start":341.115,"end":341.275,"confidence":0.99902344,"punctuated_word":"at","sentiment":"neutral","sentiment_score":0.3104405999183655},{"word":"it","start":341.275,"end":341.35498,"confidence":1.0,"punctuated_word":"it","sentiment":"positive","sentiment_score":0.37012746930122375},{"word":"for","start":341.35498,"end":341.435,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.2927877902984619},{"word":"you","start":341.435,"end":341.675,"confidence":0.99609375,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.2969374656677246},{"word":"that's","start":341.675,"end":341.91498,"confidence":0.99902344,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.14370661973953247},{"word":"why","start":341.91498,"end":342.155,"confidence":1.0,"punctuated_word":"why","sentiment":"neutral","sentiment_score":0.14292898774147034},{"word":"we're","start":342.155,"end":342.315,"confidence":1.0,"punctuated_word":"we're","sentiment":"neutral","sentiment_score":0.20657047629356384},{"word":"here","start":342.315,"end":342.815,"confidence":0.99853516,"punctuated_word":"here.","sentiment":"neutral","sentiment_score":0.16627298295497894},{"word":"but","start":343.595,"end":343.75497,"confidence":0.72998047,"punctuated_word":"But","sentiment":"neutral","sentiment_score":0.04600069671869278},{"word":"if","start":343.75497,"end":343.91498,"confidence":1.0,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.06900058686733246},{"word":"you're","start":343.91498,"end":344.07498,"confidence":0.9724121,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":-0.047015897929668427},{"word":"not","start":344.07498,"end":344.315,"confidence":1.0,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.16358625888824463},{"word":"wanting","start":344.315,"end":344.63498,"confidence":0.69921875,"punctuated_word":"wanting","sentiment":"neutral","sentiment_score":-0.20531094074249268},{"word":"to","start":344.63498,"end":344.955,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.2742999494075775},{"word":"invest","start":344.955,"end":345.35498,"confidence":1.0,"punctuated_word":"invest","sentiment":"neutral","sentiment_score":-0.2731875777244568},{"word":"the","start":345.35498,"end":345.595,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.2908048629760742},{"word":"the","start":345.595,"end":345.835,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.273080050945282},{"word":"the","start":345.835,"end":345.995,"confidence":0.984375,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.30102959275245667},{"word":"money","start":345.995,"end":346.315,"confidence":1.0,"punctuated_word":"money","sentiment":"neutral","sentiment_score":-0.2131303995847702},{"word":"ultimately","start":346.315,"end":346.815,"confidence":0.8925781,"punctuated_word":"ultimately","sentiment":"neutral","sentiment_score":-0.22929176688194275},{"word":"into","start":347.03497,"end":347.53497,"confidence":0.99902344,"punctuated_word":"into","sentiment":"neutral","sentiment_score":-0.2066124677658081},{"word":"that","start":347.75497,"end":348.25497,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.14255616068840027},{"word":"life","start":348.63498,"end":348.875,"confidence":0.99902344,"punctuated_word":"life","sentiment":"neutral","sentiment_score":-0.16784994304180145},{"word":"and","start":348.875,"end":349.03497,"confidence":0.9970703,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.16748040914535522},{"word":"trauma","start":349.03497,"end":349.51498,"confidence":1.0,"punctuated_word":"trauma","sentiment":"neutral","sentiment_score":-0.12404455244541168},{"word":"policy","start":349.51498,"end":350.01498,"confidence":0.99853516,"punctuated_word":"policy,","sentiment":"neutral","sentiment_score":-0.18893033266067505},{"word":"then","start":350.315,"end":350.63498,"confidence":1.0,"punctuated_word":"then","sentiment":"neutral","sentiment_score":-0.088381826877594},{"word":"that's","start":350.63498,"end":351.03497,"confidence":1.0,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":0.0062919012270867825},{"word":"absolutely","start":351.03497,"end":351.53497,"confidence":0.98828125,"punctuated_word":"absolutely","sentiment":"neutral","sentiment_score":-0.0033130496740341187},{"word":"your","start":351.675,"end":351.91498,"confidence":0.99902344,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.06740142405033112},{"word":"prerogative","start":351.91498,"end":352.41498,"confidence":0.9980469,"punctuated_word":"prerogative.","sentiment":"neutral","sentiment_score":-0.07253850996494293},{"word":"you","start":352.555,"end":352.715,"confidence":1.0,"punctuated_word":"You","sentiment":"neutral","sentiment_score":0.0023675262928009033},{"word":"have","start":352.715,"end":352.955,"confidence":0.9980469,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.007702633738517761},{"word":"informed","start":352.955,"end":353.35498,"confidence":0.99609375,"punctuated_word":"informed","sentiment":"neutral","sentiment_score":-0.02142152190208435},{"word":"consent","start":353.35498,"end":353.835,"confidence":0.9638672,"punctuated_word":"consent,","sentiment":"neutral","sentiment_score":0.008591264486312866},{"word":"and","start":353.835,"end":354.335,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.017735734581947327},{"word":"you're","start":354.63,"end":355.13,"confidence":0.9914551,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":0.037442658096551895},{"word":"withdrawing","start":355.67,"end":356.17,"confidence":1.0,"punctuated_word":"withdrawing","sentiment":"neutral","sentiment_score":0.01060551404953003},{"word":"that","start":356.23,"end":356.39,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.008271262049674988},{"word":"consent","start":356.39,"end":356.79,"confidence":1.0,"punctuated_word":"consent","sentiment":"neutral","sentiment_score":-0.016373559832572937},{"word":"to","start":356.79,"end":357.03003,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.03580160439014435},{"word":"proceed","start":357.03003,"end":357.35,"confidence":1.0,"punctuated_word":"proceed","sentiment":"neutral","sentiment_score":0.048452362418174744},{"word":"with","start":357.35,"end":357.51,"confidence":0.99609375,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.08037544786930084},{"word":"that","start":357.51,"end":357.67,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.028959497809410095},{"word":"policy","start":357.67,"end":358.17,"confidence":0.9995117,"punctuated_word":"policy.","sentiment":"neutral","sentiment_score":-0.002828359603881836},{"word":"so","start":364.47,"end":364.63,"confidence":0.85498047,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.04663535952568054},{"word":"i'm","start":364.63,"end":364.71002,"confidence":0.9995117,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.09323152899742126},{"word":"not","start":364.71002,"end":364.87003,"confidence":0.99902344,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.11883588135242462},{"word":"i'm","start":364.87003,"end":365.03003,"confidence":1.0,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.1906411498785019},{"word":"not","start":365.03003,"end":365.19,"confidence":1.0,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.22474142909049988},{"word":"gonna","start":365.19,"end":365.43002,"confidence":0.9951172,"punctuated_word":"gonna","sentiment":"neutral","sentiment_score":-0.21853946149349213},{"word":"talk","start":365.43002,"end":365.59003,"confidence":0.99902344,"punctuated_word":"talk","sentiment":"neutral","sentiment_score":-0.3078908920288086},{"word":"you","start":365.59003,"end":365.75,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.2184193730354309},{"word":"into","start":365.75,"end":365.99002,"confidence":1.0,"punctuated_word":"into","sentiment":"neutral","sentiment_score":-0.2579841613769531},{"word":"it","start":365.99002,"end":366.15002,"confidence":0.9946289,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":-0.0919179543852806},{"word":"i'm","start":366.15002,"end":366.31003,"confidence":1.0,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.0041059767827391624},{"word":"not","start":366.31003,"end":366.47,"confidence":1.0,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.011704757809638975},{"word":"gonna","start":366.47,"end":366.795,"confidence":1.0,"punctuated_word":"gonna","sentiment":"neutral","sentiment_score":-0.05197269469499588},{"word":"force","start":366.795,"end":367.035,"confidence":1.0,"punctuated_word":"force","sentiment":"neutral","sentiment_score":-0.14923985302448273},{"word":"you","start":367.035,"end":367.195,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.08515091240406036},{"word":"to","start":367.195,"end":367.27502,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.09693069756031036},{"word":"do","start":367.27502,"end":367.39502,"confidence":1.0,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.1062050685286522},{"word":"it","start":367.39502,"end":367.515,"confidence":0.99902344,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.09083907306194304},{"word":"or","start":367.515,"end":367.67502,"confidence":0.8120117,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.09964855015277864},{"word":"or","start":367.67502,"end":367.915,"confidence":0.95532227,"punctuated_word":"or,","sentiment":"neutral","sentiment_score":-0.06546532362699509},{"word":"you","start":367.915,"end":367.99503,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.024359654635190964},{"word":"know","start":367.99503,"end":368.49503,"confidence":0.98706055,"punctuated_word":"know,","sentiment":"neutral","sentiment_score":-0.01743510738015175},{"word":"handsome","start":368.635,"end":369.135,"confidence":0.59887695,"punctuated_word":"handsome.","sentiment":"neutral","sentiment_score":0.07251425087451935},{"word":"yeah","start":372.635,"end":373.135,"confidence":0.8156738,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.01223333552479744},{"word":"yeah","start":381.80002,"end":382.30002,"confidence":0.8569336,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.088055819272995},{"word":"yeah","start":396.615,"end":396.775,"confidence":0.8811035,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.0003606490790843963},{"word":"no","start":396.775,"end":397.095,"confidence":0.90112305,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":0.05041500926017761},{"word":"i","start":397.095,"end":397.255,"confidence":0.9892578,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.21342313289642337},{"word":"appreciate","start":397.255,"end":397.755,"confidence":0.9941406,"punctuated_word":"appreciate","sentiment":"neutral","sentiment_score":0.32720252871513367},{"word":"it","start":398.375,"end":398.875,"confidence":0.9880371,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":0.17971661686897278},{"word":"yep","start":406.135,"end":406.635,"confidence":0.82128906,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.17470163106918335},{"word":"yeah","start":423.31998,"end":423.81998,"confidence":0.8857422,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.16396532952785492},{"word":"absolutely","start":424.445,"end":424.945,"confidence":0.99902344,"punctuated_word":"Absolutely.","sentiment":"neutral","sentiment_score":0.28037723898887634},{"word":"so","start":425.165,"end":425.325,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.23115484416484833},{"word":"i","start":425.325,"end":425.485,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.29343315958976746},{"word":"can","start":425.485,"end":425.725,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.30350273847579956},{"word":"yeah","start":425.805,"end":426.285,"confidence":0.98706055,"punctuated_word":"yeah.","sentiment":"positive","sentiment_score":0.44573548436164856},{"word":"we","start":426.285,"end":426.445,"confidence":0.9873047,"punctuated_word":"We","sentiment":"positive","sentiment_score":0.5244237184524536},{"word":"can","start":426.445,"end":426.685,"confidence":1.0,"punctuated_word":"can","sentiment":"positive","sentiment_score":0.5672687888145447},{"word":"definitely","start":426.685,"end":427.005,"confidence":0.99902344,"punctuated_word":"definitely","sentiment":"positive","sentiment_score":0.6003825068473816},{"word":"do","start":427.005,"end":427.085,"confidence":1.0,"punctuated_word":"do","sentiment":"positive","sentiment_score":0.5122373104095459},{"word":"it","start":427.085,"end":427.245,"confidence":1.0,"punctuated_word":"it","sentiment":"positive","sentiment_score":0.49891573190689087},{"word":"then","start":427.245,"end":427.485,"confidence":0.94189453,"punctuated_word":"then,","sentiment":"positive","sentiment_score":0.5154806971549988},{"word":"and","start":427.485,"end":427.645,"confidence":0.96533203,"punctuated_word":"and","sentiment":"positive","sentiment_score":0.4945051670074463},{"word":"we","start":427.645,"end":427.805,"confidence":0.9980469,"punctuated_word":"we","sentiment":"positive","sentiment_score":0.4440942406654358},{"word":"can","start":427.805,"end":427.965,"confidence":1.0,"punctuated_word":"can","sentiment":"positive","sentiment_score":0.46134495735168457},{"word":"review","start":427.965,"end":428.285,"confidence":1.0,"punctuated_word":"review","sentiment":"neutral","sentiment_score":0.2806939482688904},{"word":"it","start":428.285,"end":428.525,"confidence":0.94018555,"punctuated_word":"it,","sentiment":"positive","sentiment_score":0.3392140865325928},{"word":"see","start":428.525,"end":428.765,"confidence":1.0,"punctuated_word":"see","sentiment":"positive","sentiment_score":0.3723679184913635},{"word":"if","start":428.765,"end":428.845,"confidence":1.0,"punctuated_word":"if","sentiment":"positive","sentiment_score":0.35897403955459595},{"word":"there's","start":428.845,"end":429.345,"confidence":1.0,"punctuated_word":"there's","sentiment":"neutral","sentiment_score":0.3319200277328491},{"word":"an","start":429.405,"end":429.565,"confidence":0.9819336,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.2573728561401367},{"word":"alternative","start":429.565,"end":430.065,"confidence":0.99902344,"punctuated_word":"alternative","sentiment":"neutral","sentiment_score":0.19826342165470123},{"word":"provider","start":430.525,"end":431.005,"confidence":0.9267578,"punctuated_word":"provider,","sentiment":"neutral","sentiment_score":0.19175243377685547},{"word":"see","start":431.005,"end":431.245,"confidence":0.9819336,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.3092168867588043},{"word":"if","start":431.245,"end":431.405,"confidence":1.0,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.29086554050445557},{"word":"there's","start":431.405,"end":431.645,"confidence":0.9995117,"punctuated_word":"there's","sentiment":"neutral","sentiment_score":0.30198726058006287},{"word":"a","start":431.645,"end":431.725,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.2831931710243225},{"word":"better","start":431.725,"end":432.125,"confidence":1.0,"punctuated_word":"better","sentiment":"neutral","sentiment_score":0.2107861489057541},{"word":"outcome","start":432.125,"end":432.625,"confidence":0.8786621,"punctuated_word":"outcome,","sentiment":"positive","sentiment_score":0.3430647850036621},{"word":"and","start":432.685,"end":433.085,"confidence":0.87402344,"punctuated_word":"and,","sentiment":"positive","sentiment_score":0.40171635150909424},{"word":"obviously","start":433.085,"end":433.585,"confidence":0.9995117,"punctuated_word":"obviously,","sentiment":"positive","sentiment_score":0.3976040482521057},{"word":"be","start":434.045,"end":434.545,"confidence":0.9707031,"punctuated_word":"be","sentiment":"positive","sentiment_score":0.436354547739029},{"word":"be","start":434.845,"end":435.165,"confidence":0.98828125,"punctuated_word":"be","sentiment":"positive","sentiment_score":0.42993664741516113},{"word":"your","start":435.165,"end":435.405,"confidence":0.99902344,"punctuated_word":"your","sentiment":"positive","sentiment_score":0.4118475019931793},{"word":"savings","start":435.405,"end":435.905,"confidence":0.99902344,"punctuated_word":"savings","sentiment":"neutral","sentiment_score":0.292404443025589},{"word":"guide","start":436.045,"end":436.545,"confidence":0.8666992,"punctuated_word":"guide.","sentiment":"positive","sentiment_score":0.3842232823371887},{"word":"so","start":436.605,"end":436.845,"confidence":0.9980469,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.3202466070652008},{"word":"we","start":436.845,"end":437.005,"confidence":0.99902344,"punctuated_word":"we","sentiment":"positive","sentiment_score":0.37376654148101807},{"word":"can","start":437.005,"end":437.165,"confidence":1.0,"punctuated_word":"can","sentiment":"positive","sentiment_score":0.41971227526664734},{"word":"just","start":437.165,"end":437.325,"confidence":1.0,"punctuated_word":"just","sentiment":"positive","sentiment_score":0.4575872421264648},{"word":"be","start":437.325,"end":437.485,"confidence":0.9970703,"punctuated_word":"be","sentiment":"positive","sentiment_score":0.4253835678100586},{"word":"a","start":437.485,"end":437.565,"confidence":0.9716797,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.4568006992340088},{"word":"friendly","start":437.565,"end":437.885,"confidence":1.0,"punctuated_word":"friendly","sentiment":"positive","sentiment_score":0.4752275943756103},{"word":"touch","start":437.885,"end":438.125,"confidence":0.97509766,"punctuated_word":"touch","sentiment":"positive","sentiment_score":0.467583030462265},{"word":"base","start":438.125,"end":438.445,"confidence":0.99316406,"punctuated_word":"base","sentiment":"positive","sentiment_score":0.5317501425743103},{"word":"to","start":438.445,"end":438.945,"confidence":0.99902344,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.4810059070587158},{"word":"kind","start":439.05,"end":439.28998,"confidence":0.9140625,"punctuated_word":"kind","sentiment":"positive","sentiment_score":0.4057325422763825},{"word":"of","start":439.28998,"end":439.37,"confidence":0.9916992,"punctuated_word":"of,","sentiment":"positive","sentiment_score":0.43767064809799194},{"word":"you","start":439.37,"end":439.53,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.39470770955085754},{"word":"know","start":439.53,"end":439.69,"confidence":1.0,"punctuated_word":"know,","sentiment":"positive","sentiment_score":0.3938164710998535},{"word":"give","start":439.69,"end":439.93,"confidence":1.0,"punctuated_word":"give","sentiment":"positive","sentiment_score":0.5013666749000549},{"word":"you","start":439.93,"end":440.00998,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.5189518928527832},{"word":"that","start":440.00998,"end":440.25,"confidence":1.0,"punctuated_word":"that","sentiment":"positive","sentiment_score":0.4862491190433502},{"word":"nudge","start":440.25,"end":440.56998,"confidence":1.0,"punctuated_word":"nudge","sentiment":"positive","sentiment_score":0.4652501046657562},{"word":"and","start":440.56998,"end":440.72998,"confidence":0.97998047,"punctuated_word":"and","sentiment":"positive","sentiment_score":0.4676803648471832},{"word":"make","start":440.72998,"end":440.88998,"confidence":1.0,"punctuated_word":"make","sentiment":"positive","sentiment_score":0.47781074047088623},{"word":"sure","start":440.88998,"end":441.05,"confidence":1.0,"punctuated_word":"sure","sentiment":"positive","sentiment_score":0.47960472106933594},{"word":"that","start":441.05,"end":441.21,"confidence":1.0,"punctuated_word":"that","sentiment":"positive","sentiment_score":0.4746774137020111},{"word":"you're","start":441.21,"end":441.37,"confidence":1.0,"punctuated_word":"you're","sentiment":"positive","sentiment_score":0.5169233679771423},{"word":"on","start":441.37,"end":441.61,"confidence":1.0,"punctuated_word":"on","sentiment":"positive","sentiment_score":0.4865912199020386},{"word":"track","start":441.61,"end":441.77,"confidence":0.99902344,"punctuated_word":"track","sentiment":"positive","sentiment_score":0.43809080123901367},{"word":"in","start":441.77,"end":441.93,"confidence":0.54541016,"punctuated_word":"in","sentiment":"positive","sentiment_score":0.4732404053211212},{"word":"saving","start":441.93,"end":442.40997,"confidence":0.8322754,"punctuated_word":"saving.","sentiment":"positive","sentiment_score":0.33893880248069763},{"word":"and","start":442.40997,"end":442.90997,"confidence":0.9819336,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.2199374884366989},{"word":"sometimes","start":443.53,"end":443.93,"confidence":0.78271484,"punctuated_word":"sometimes","sentiment":"neutral","sentiment_score":0.2562761604785919},{"word":"it's","start":443.93,"end":444.16998,"confidence":0.8605957,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.24379408359527588},{"word":"a","start":444.16998,"end":444.25,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.246154323220253},{"word":"bit","start":444.25,"end":444.33,"confidence":1.0,"punctuated_word":"bit","sentiment":"neutral","sentiment_score":0.1683826446533203},{"word":"of","start":444.33,"end":444.49,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.1640193611383438},{"word":"a","start":444.49,"end":444.72998,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.14764276146888733},{"word":"a","start":444.72998,"end":444.81,"confidence":0.95947266,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.1375898718833923},{"word":"guilt","start":444.81,"end":445.12997,"confidence":0.9951172,"punctuated_word":"guilt","sentiment":"neutral","sentiment_score":0.1748608499765396},{"word":"check","start":445.12997,"end":445.62997,"confidence":1.0,"punctuated_word":"check","sentiment":"neutral","sentiment_score":0.11519461125135422},{"word":"for","start":446.16998,"end":446.40997,"confidence":0.96533203,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.1474664807319641},{"word":"yourself","start":446.40997,"end":446.88998,"confidence":0.9970703,"punctuated_word":"yourself","sentiment":"neutral","sentiment_score":0.1890874058008194},{"word":"to","start":446.88998,"end":447.28998,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.20985254645347595},{"word":"to","start":447.28998,"end":447.44998,"confidence":0.98828125,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.18407854437828064},{"word":"have","start":447.44998,"end":447.61,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.16605889797210693},{"word":"someone","start":447.61,"end":447.93,"confidence":1.0,"punctuated_word":"someone","sentiment":"neutral","sentiment_score":0.15908244252204895},{"word":"that's","start":447.93,"end":448.16998,"confidence":1.0,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":0.16600538790225983},{"word":"keeping","start":448.16998,"end":448.40997,"confidence":1.0,"punctuated_word":"keeping","sentiment":"neutral","sentiment_score":0.17122118175029755},{"word":"you","start":448.40997,"end":448.56998,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.16364476084709167},{"word":"accountable","start":448.56998,"end":449.05,"confidence":1.0,"punctuated_word":"accountable","sentiment":"neutral","sentiment_score":0.14424556493759155},{"word":"as","start":449.05,"end":449.21,"confidence":1.0,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.16248145699501038},{"word":"well","start":449.21,"end":449.71,"confidence":1.0,"punctuated_word":"well.","sentiment":"neutral","sentiment_score":0.1333881318569183},{"word":"perfect","start":452.415,"end":452.915,"confidence":0.9802246,"punctuated_word":"Perfect.","sentiment":"positive","sentiment_score":0.5541805624961853},{"word":"alright","start":454.095,"end":454.595,"confidence":0.9892578,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.13685564696788788},{"word":"no","start":464.095,"end":464.255,"confidence":0.638916,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.07448433339595795},{"word":"you're","start":464.255,"end":464.575,"confidence":0.97802734,"punctuated_word":"You're","sentiment":"neutral","sentiment_score":-0.05325515568256378},{"word":"okay","start":464.575,"end":465.075,"confidence":0.99902344,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":-0.023102721199393272},{"word":"yeah","start":474.31,"end":474.81,"confidence":0.8449707,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.001202307641506195},{"word":"yep","start":476.87,"end":477.37,"confidence":0.73083496,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.01106321718543768},{"word":"yeah","start":483.495,"end":483.995,"confidence":0.9946289,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.01458141766488552},{"word":"alright","start":484.375,"end":484.775,"confidence":0.6437988,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.26662978529930115},{"word":"absolutely","start":484.775,"end":485.275,"confidence":1.0,"punctuated_word":"Absolutely.","sentiment":"positive","sentiment_score":0.5110431909561157},{"word":"i'll","start":485.335,"end":485.655,"confidence":0.9995117,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.2739148437976837},{"word":"i'll","start":485.655,"end":485.815,"confidence":0.91552734,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.2923159599304199},{"word":"note","start":485.815,"end":485.975,"confidence":0.98095703,"punctuated_word":"note","sentiment":"neutral","sentiment_score":0.22390663623809817},{"word":"on","start":485.975,"end":486.135,"confidence":0.98828125,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.1970532089471817},{"word":"file","start":486.135,"end":486.375,"confidence":0.99902344,"punctuated_word":"file","sentiment":"neutral","sentiment_score":0.26975691318511963},{"word":"that","start":486.375,"end":486.535,"confidence":0.98095703,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.2139958888292313},{"word":"last","start":486.535,"end":486.695,"confidence":0.9941406,"punctuated_word":"last","sentiment":"neutral","sentiment_score":0.13453081250190735},{"word":"week","start":486.695,"end":486.855,"confidence":0.99902344,"punctuated_word":"week","sentiment":"neutral","sentiment_score":0.13901165127754211},{"word":"in","start":486.855,"end":487.01498,"confidence":0.5097656,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.2159198522567749},{"word":"the","start":487.01498,"end":487.095,"confidence":0.9267578,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.30927279591560364},{"word":"month","start":487.095,"end":487.595,"confidence":0.99902344,"punctuated_word":"month","sentiment":"neutral","sentiment_score":0.17874252796173096},{"word":"is","start":487.815,"end":488.135,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.22960756719112396},{"word":"a","start":488.135,"end":488.635,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.1936303824186325},{"word":"better","start":489.01498,"end":489.495,"confidence":1.0,"punctuated_word":"better","sentiment":"neutral","sentiment_score":0.1406461000442505},{"word":"way","start":489.495,"end":489.735,"confidence":1.0,"punctuated_word":"way","sentiment":"neutral","sentiment_score":0.1771785318851471},{"word":"to","start":489.735,"end":489.815,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.16164670884609222},{"word":"get","start":489.815,"end":489.975,"confidence":1.0,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.1639234721660614},{"word":"you","start":489.975,"end":490.375,"confidence":0.8815918,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.16487403213977814},{"word":"otherwise","start":490.375,"end":490.855,"confidence":0.9033203,"punctuated_word":"Otherwise,","sentiment":"neutral","sentiment_score":0.03690771758556366},{"word":"are","start":490.855,"end":491.01498,"confidence":0.95703125,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.02348659560084343},{"word":"you","start":491.01498,"end":491.495,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.02565084770321846},{"word":"generally","start":491.495,"end":491.895,"confidence":0.8935547,"punctuated_word":"generally","sentiment":"neutral","sentiment_score":0.02654007449746132},{"word":"like","start":492.055,"end":492.455,"confidence":0.9785156,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":0.03341206908226013},{"word":"emails","start":492.455,"end":492.855,"confidence":0.9980469,"punctuated_word":"emails","sentiment":"neutral","sentiment_score":0.054378654807806015},{"word":"and","start":492.855,"end":493.01498,"confidence":0.9941406,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.034357212483882904},{"word":"text","start":493.01498,"end":493.255,"confidence":1.0,"punctuated_word":"text","sentiment":"neutral","sentiment_score":0.05819351598620415},{"word":"messages","start":493.255,"end":493.755,"confidence":1.0,"punctuated_word":"messages","sentiment":"neutral","sentiment_score":0.045361362397670746},{"word":"are","start":494.41998,"end":494.65997,"confidence":0.99902344,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.10644641518592834},{"word":"a","start":494.65997,"end":494.74,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.15053069591522217},{"word":"good","start":494.74,"end":494.97998,"confidence":1.0,"punctuated_word":"good","sentiment":"neutral","sentiment_score":0.23908452689647677},{"word":"way","start":494.97998,"end":495.06,"confidence":1.0,"punctuated_word":"way","sentiment":"neutral","sentiment_score":0.20666557550430295},{"word":"to","start":495.06,"end":495.13998,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.18106405436992645},{"word":"reach","start":495.13998,"end":495.37997,"confidence":0.99902344,"punctuated_word":"reach","sentiment":"neutral","sentiment_score":0.2684740424156189},{"word":"you","start":495.37997,"end":495.69998,"confidence":0.9250488,"punctuated_word":"you?","sentiment":"neutral","sentiment_score":0.16151675581932068},{"word":"or","start":495.69998,"end":496.19998,"confidence":0.64746094,"punctuated_word":"Or","sentiment":"neutral","sentiment_score":0.05562135577201843},{"word":"oh","start":499.93997,"end":500.02,"confidence":0.6999512,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.041173696517944336},{"word":"yeah","start":500.02,"end":500.52,"confidence":0.7401123,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":-0.034727249294519424},{"word":"reception","start":505.13998,"end":505.63998,"confidence":0.76627606,"punctuated_word":"Reception.","sentiment":"neutral","sentiment_score":-0.08639862388372421},{"word":"yeah","start":505.86,"end":506.09998,"confidence":0.99902344,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.05593778192996979},{"word":"absolutely","start":506.09998,"end":506.59998,"confidence":1.0,"punctuated_word":"Absolutely.","sentiment":"neutral","sentiment_score":-0.01052306406199932},{"word":"and","start":506.85498,"end":507.255,"confidence":0.9980469,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.07627265900373459},{"word":"do","start":507.255,"end":507.755,"confidence":0.99902344,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.04608074203133583},{"word":"you","start":508.935,"end":509.435,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.13723868131637573},{"word":"yeah","start":511.01498,"end":511.51498,"confidence":0.9328613,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":-0.15259180963039398},{"word":"absolutely","start":517.175,"end":517.675,"confidence":0.9951172,"punctuated_word":"Absolutely","sentiment":"neutral","sentiment_score":0.1801877319812775},{"word":"valid","start":517.815,"end":518.315,"confidence":0.99658203,"punctuated_word":"valid.","sentiment":"neutral","sentiment_score":0.01693263277411461},{"word":"no","start":518.375,"end":518.535,"confidence":0.9975586,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.28481030464172363},{"word":"i","start":518.535,"end":518.695,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.29634422063827515},{"word":"get","start":518.695,"end":518.935,"confidence":0.99902344,"punctuated_word":"get","sentiment":"neutral","sentiment_score":-0.2215079963207245},{"word":"it","start":518.935,"end":519.175,"confidence":1.0,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":-0.2591690719127655},{"word":"i","start":519.175,"end":519.255,"confidence":0.9970703,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.47322356700897217},{"word":"don't","start":519.255,"end":519.415,"confidence":0.99853516,"punctuated_word":"don't","sentiment":"negative","sentiment_score":-0.404352754354477},{"word":"i","start":519.575,"end":519.735,"confidence":1.0,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.4149875044822693},{"word":"suck","start":519.735,"end":519.975,"confidence":0.99609375,"punctuated_word":"suck","sentiment":"negative","sentiment_score":-0.5239332914352417},{"word":"at","start":519.975,"end":520.135,"confidence":0.98095703,"punctuated_word":"at","sentiment":"negative","sentiment_score":-0.6065324544906616},{"word":"my","start":520.135,"end":520.21497,"confidence":1.0,"punctuated_word":"my","sentiment":"negative","sentiment_score":-0.5402942895889282},{"word":"own","start":520.21497,"end":520.375,"confidence":0.9980469,"punctuated_word":"own","sentiment":"negative","sentiment_score":-0.5411452054977417},{"word":"life","start":520.375,"end":520.695,"confidence":0.9536133,"punctuated_word":"life","sentiment":"negative","sentiment_score":-0.4789027273654938},{"word":"admin","start":520.695,"end":521.175,"confidence":0.9770508,"punctuated_word":"admin","sentiment":"negative","sentiment_score":-0.4527190327644348},{"word":"because","start":521.175,"end":521.64,"confidence":0.88720703,"punctuated_word":"because","sentiment":"negative","sentiment_score":-0.3353548049926758},{"word":"i","start":521.8,"end":521.96,"confidence":1.0,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.3445531129837036},{"word":"spend","start":521.96,"end":522.04004,"confidence":0.98828125,"punctuated_word":"spend","sentiment":"negative","sentiment_score":-0.35017213225364685},{"word":"all","start":522.04004,"end":522.12,"confidence":0.97802734,"punctuated_word":"all","sentiment":"negative","sentiment_score":-0.3441069424152374},{"word":"day","start":522.12,"end":522.28,"confidence":1.0,"punctuated_word":"day","sentiment":"neutral","sentiment_score":-0.3236893117427826},{"word":"talking","start":522.28,"end":522.44006,"confidence":0.9970703,"punctuated_word":"talking","sentiment":"negative","sentiment_score":-0.42661651968955994},{"word":"to","start":522.44006,"end":522.60004,"confidence":0.9707031,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.4245542287826538},{"word":"everyone","start":522.60004,"end":522.84,"confidence":1.0,"punctuated_word":"everyone","sentiment":"negative","sentiment_score":-0.4190034568309784},{"word":"else","start":522.84,"end":523.24,"confidence":1.0,"punctuated_word":"else.","sentiment":"negative","sentiment_score":-0.3493198752403259},{"word":"i","start":523.24,"end":523.32,"confidence":0.9604492,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.14194869995117188},{"word":"swear","start":523.32,"end":523.64,"confidence":1.0,"punctuated_word":"swear","sentiment":"neutral","sentiment_score":-0.09975697100162506},{"word":"my","start":523.64,"end":523.72003,"confidence":0.9838867,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.17641542851924896},{"word":"husband","start":523.72003,"end":523.96,"confidence":0.99902344,"punctuated_word":"husband","sentiment":"neutral","sentiment_score":-0.2537916898727417},{"word":"hates","start":523.96,"end":524.2,"confidence":1.0,"punctuated_word":"hates","sentiment":"neutral","sentiment_score":-0.32729005813598633},{"word":"my","start":524.2,"end":524.36,"confidence":1.0,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.257266640663147},{"word":"job","start":524.36,"end":524.52,"confidence":0.99902344,"punctuated_word":"job","sentiment":"neutral","sentiment_score":-0.3324688971042633},{"word":"because","start":524.52,"end":524.76,"confidence":0.98291016,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.17154480516910553},{"word":"i","start":524.76,"end":524.84,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.20422513782978055},{"word":"get","start":524.84,"end":525.0,"confidence":0.99902344,"punctuated_word":"get","sentiment":"neutral","sentiment_score":-0.17525875568389893},{"word":"home","start":525.0,"end":525.32,"confidence":1.0,"punctuated_word":"home","sentiment":"neutral","sentiment_score":-0.16648736596107483},{"word":"and","start":525.32,"end":525.82,"confidence":0.9013672,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.17174281179904938},{"word":"yeah","start":526.84,"end":527.34,"confidence":0.9926758,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":-0.31145167350769043},{"word":"yes","start":533.48004,"end":533.955,"confidence":0.97631836,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.06618420779705048},{"word":"hi","start":534.59503,"end":535.09503,"confidence":0.9909668,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.02419673465192318},{"word":"do","start":536.275,"end":536.515,"confidence":0.91748047,"punctuated_word":"Do","sentiment":"neutral","sentiment_score":0.022351916879415512},{"word":"you","start":536.515,"end":536.835,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.028492122888565063},{"word":"live","start":536.835,"end":536.995,"confidence":0.99902344,"punctuated_word":"live","sentiment":"neutral","sentiment_score":0.03972388058900833},{"word":"in","start":536.995,"end":537.155,"confidence":0.9291992,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.05416058376431465},{"word":"brief","start":537.155,"end":537.47504,"confidence":0.5517578,"punctuated_word":"brief","sentiment":"neutral","sentiment_score":0.0895562544465065},{"word":"your","start":537.635,"end":537.79504,"confidence":0.8408203,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.04604847729206085},{"word":"calendar","start":537.79504,"end":538.29504,"confidence":0.98339844,"punctuated_word":"calendar?","sentiment":"neutral","sentiment_score":0.029211046174168587},{"word":"like","start":538.35504,"end":538.755,"confidence":0.99902344,"punctuated_word":"Like","sentiment":"neutral","sentiment_score":0.026848766952753067},{"word":"so","start":538.91504,"end":539.075,"confidence":0.99902344,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.04640031978487968},{"word":"if","start":539.075,"end":539.23505,"confidence":1.0,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.056004807353019714},{"word":"we","start":539.23505,"end":539.555,"confidence":0.9758301,"punctuated_word":"we,","sentiment":"neutral","sentiment_score":0.050336871296167374},{"word":"like","start":539.555,"end":539.715,"confidence":0.9975586,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":0.06359747797250748},{"word":"if","start":539.715,"end":539.875,"confidence":1.0,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.08426705747842789},{"word":"we","start":539.875,"end":539.955,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.09822405874729156},{"word":"did","start":539.955,"end":540.195,"confidence":1.0,"punctuated_word":"did","sentiment":"neutral","sentiment_score":0.1085856482386589},{"word":"schedule","start":540.195,"end":540.435,"confidence":1.0,"punctuated_word":"schedule","sentiment":"neutral","sentiment_score":0.04878106713294983},{"word":"an","start":540.435,"end":540.675,"confidence":1.0,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.07879136502742767},{"word":"appointment","start":540.675,"end":541.075,"confidence":1.0,"punctuated_word":"appointment","sentiment":"neutral","sentiment_score":0.0585455521941185},{"word":"with","start":541.075,"end":541.23505,"confidence":0.8676758,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.11593912541866302},{"word":"you","start":541.23505,"end":541.715,"confidence":0.98950195,"punctuated_word":"you,","sentiment":"neutral","sentiment_score":0.109198160469532},{"word":"if","start":541.715,"end":541.875,"confidence":1.0,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.1336086392402649},{"word":"we","start":541.875,"end":542.03503,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.11748475581407548},{"word":"invite","start":542.03503,"end":542.35504,"confidence":1.0,"punctuated_word":"invite","sentiment":"neutral","sentiment_score":0.1709877848625183},{"word":"you","start":542.35504,"end":542.515,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.1159653216600418},{"word":"into","start":542.515,"end":542.755,"confidence":0.99121094,"punctuated_word":"into","sentiment":"neutral","sentiment_score":0.14401014149188995},{"word":"that","start":542.755,"end":543.075,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.11283785104751588},{"word":"that","start":543.075,"end":543.315,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.08580093085765839},{"word":"meeting","start":543.315,"end":543.815,"confidence":0.99902344,"punctuated_word":"meeting,","sentiment":"neutral","sentiment_score":0.08725915849208832},{"word":"would","start":544.195,"end":544.515,"confidence":1.0,"punctuated_word":"would","sentiment":"neutral","sentiment_score":0.1091763973236084},{"word":"that","start":544.515,"end":544.755,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.06357216835021973},{"word":"like","start":544.91504,"end":544.995,"confidence":0.9980469,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":0.05132544785737991},{"word":"it","start":544.995,"end":545.155,"confidence":0.99902344,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.059297189116477966},{"word":"could","start":545.155,"end":545.315,"confidence":0.9091797,"punctuated_word":"could","sentiment":"neutral","sentiment_score":0.06627939641475677},{"word":"still","start":545.315,"end":545.47504,"confidence":0.99902344,"punctuated_word":"still","sentiment":"neutral","sentiment_score":0.07583154737949371},{"word":"be","start":545.47504,"end":545.635,"confidence":0.99902344,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.06407330930233002},{"word":"a","start":545.635,"end":545.715,"confidence":0.9980469,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.027179911732673645},{"word":"phone","start":545.715,"end":545.875,"confidence":0.99902344,"punctuated_word":"phone","sentiment":"neutral","sentiment_score":-0.010928601026535034},{"word":"call","start":545.875,"end":546.03503,"confidence":0.9921875,"punctuated_word":"call.","sentiment":"neutral","sentiment_score":0.005222897976636887},{"word":"it","start":546.03503,"end":546.115,"confidence":0.9716797,"punctuated_word":"It","sentiment":"neutral","sentiment_score":0.09042738378047945},{"word":"doesn't","start":546.115,"end":546.35504,"confidence":0.99560547,"punctuated_word":"doesn't","sentiment":"neutral","sentiment_score":0.05891172215342522},{"word":"have","start":546.35504,"end":546.515,"confidence":0.97314453,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.05460967496037483},{"word":"to","start":546.515,"end":546.59503,"confidence":0.9970703,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.034070614725351334},{"word":"be","start":546.59503,"end":546.755,"confidence":0.99902344,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.007861591875553131},{"word":"a","start":546.755,"end":546.995,"confidence":0.9580078,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.0023896023631095886},{"word":"a","start":546.995,"end":547.315,"confidence":0.96972656,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.014209678396582603},{"word":"a","start":547.315,"end":547.635,"confidence":0.96972656,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.006775962188839912},{"word":"google","start":547.635,"end":547.955,"confidence":0.8881836,"punctuated_word":"Google","sentiment":"neutral","sentiment_score":0.0448211170732975},{"word":"meet","start":547.955,"end":548.115,"confidence":0.95166016,"punctuated_word":"Meet","sentiment":"neutral","sentiment_score":0.05585156753659248},{"word":"or","start":548.115,"end":548.275,"confidence":0.9970703,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.04598577320575714},{"word":"anything","start":548.275,"end":548.59503,"confidence":1.0,"punctuated_word":"anything","sentiment":"neutral","sentiment_score":0.05986509099602699},{"word":"like","start":548.59503,"end":548.755,"confidence":1.0,"punctuated_word":"like","sentiment":"neutral","sentiment_score":0.012770876288414},{"word":"that","start":548.755,"end":549.255,"confidence":0.99853516,"punctuated_word":"that.","sentiment":"neutral","sentiment_score":0.04378826916217804},{"word":"screwed","start":554.93,"end":555.41003,"confidence":0.8253581,"punctuated_word":"Screwed.","sentiment":"negative","sentiment_score":-0.374079704284668},{"word":"yes","start":555.41003,"end":555.91003,"confidence":0.7922363,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.008732037618756294},{"word":"yeah","start":556.29,"end":556.79,"confidence":0.751709,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.03769911080598831},{"word":"yep","start":568.955,"end":569.455,"confidence":0.8625488,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":-0.06816944479942322},{"word":"yes","start":579.4,"end":579.9,"confidence":0.68847656,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.13051019608974457},{"word":"okay","start":592.64496,"end":593.045,"confidence":0.78393555,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.32022228837013245},{"word":"perfect","start":593.045,"end":593.545,"confidence":0.99853516,"punctuated_word":"Perfect.","sentiment":"positive","sentiment_score":0.6326193809509277},{"word":"amazing","start":595.045,"end":595.545,"confidence":0.99560547,"punctuated_word":"Amazing.","sentiment":"positive","sentiment_score":0.5759611129760742},{"word":"no","start":595.605,"end":595.765,"confidence":0.939209,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":0.1540691703557968},{"word":"i","start":595.765,"end":595.925,"confidence":0.8144531,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.18951770663261416},{"word":"can","start":595.925,"end":596.08496,"confidence":0.5703125,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.2080757766962051},{"word":"definitely","start":596.08496,"end":596.325,"confidence":0.9980469,"punctuated_word":"definitely","sentiment":"neutral","sentiment_score":0.21216194331645968},{"word":"note","start":596.325,"end":596.485,"confidence":0.95166016,"punctuated_word":"note","sentiment":"neutral","sentiment_score":0.21449030935764313},{"word":"that","start":596.485,"end":596.64496,"confidence":0.9951172,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.13434931635856628},{"word":"on","start":596.64496,"end":596.805,"confidence":0.9506836,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.14232324063777924},{"word":"file","start":596.805,"end":596.96497,"confidence":0.99902344,"punctuated_word":"file","sentiment":"neutral","sentiment_score":0.2252534776926041},{"word":"that","start":596.96497,"end":597.125,"confidence":0.9482422,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.22702085971832275},{"word":"you're","start":597.125,"end":597.285,"confidence":0.9980469,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":0.17933021485805511},{"word":"a","start":597.285,"end":597.445,"confidence":0.9716797,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.1535293459892273},{"word":"you're","start":597.445,"end":597.605,"confidence":0.9980469,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":0.15389494597911835},{"word":"a","start":597.605,"end":597.685,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.1787826120853424},{"word":"text","start":597.685,"end":597.925,"confidence":0.9716797,"punctuated_word":"text","sentiment":"neutral","sentiment_score":0.262073814868927},{"word":"email","start":597.925,"end":598.245,"confidence":0.96875,"punctuated_word":"email","sentiment":"neutral","sentiment_score":0.1436111181974411},{"word":"girl","start":598.245,"end":598.745,"confidence":0.8125,"punctuated_word":"girl.","sentiment":"neutral","sentiment_score":0.1884288787841797},{"word":"and","start":598.805,"end":599.305,"confidence":0.9980469,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.07207859307527542},{"word":"and","start":599.685,"end":600.185,"confidence":0.98095703,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.03795631974935531},{"word":"i","start":600.485,"end":600.565,"confidence":0.45141602,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.049117185175418854},{"word":"mean","start":600.565,"end":600.805,"confidence":0.9790039,"punctuated_word":"mean,","sentiment":"neutral","sentiment_score":0.0492536686360836},{"word":"don't","start":600.805,"end":600.885,"confidence":0.99316406,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":0.052849989384412766},{"word":"be","start":600.885,"end":601.125,"confidence":0.35424805,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.08519696444272995},{"word":"wrong","start":601.125,"end":601.205,"confidence":0.8078613,"punctuated_word":"wrong.","sentiment":"neutral","sentiment_score":0.0927075520157814},{"word":"it","start":601.205,"end":601.285,"confidence":0.57421875,"punctuated_word":"It","sentiment":"neutral","sentiment_score":0.07588327676057816},{"word":"won't","start":601.285,"end":601.52496,"confidence":0.9995117,"punctuated_word":"won't","sentiment":"neutral","sentiment_score":0.0409582257270813},{"word":"negate","start":601.52496,"end":601.845,"confidence":0.99902344,"punctuated_word":"negate","sentiment":"neutral","sentiment_score":0.005839161574840546},{"word":"the","start":601.845,"end":601.925,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.01456981897354126},{"word":"team","start":601.925,"end":602.165,"confidence":0.9863281,"punctuated_word":"team","sentiment":"neutral","sentiment_score":0.001161620020866394},{"word":"from","start":602.165,"end":602.61,"confidence":0.99902344,"punctuated_word":"from,","sentiment":"neutral","sentiment_score":0.01661594957113266},{"word":"you","start":602.76996,"end":602.93,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.01946501061320305},{"word":"know","start":602.93,"end":603.41,"confidence":0.9980469,"punctuated_word":"know,","sentiment":"neutral","sentiment_score":0.022486135363578796},{"word":"ad","start":603.41,"end":603.64996,"confidence":0.6459961,"punctuated_word":"ad","sentiment":"neutral","sentiment_score":0.01948760077357292},{"word":"hoc","start":603.64996,"end":603.89,"confidence":0.98291016,"punctuated_word":"hoc","sentiment":"neutral","sentiment_score":0.019941627979278564},{"word":"trying","start":603.89,"end":604.13,"confidence":0.98095703,"punctuated_word":"trying","sentiment":"neutral","sentiment_score":-0.09612542390823364},{"word":"to","start":604.13,"end":604.20996,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.08925477415323257},{"word":"call","start":604.20996,"end":604.45,"confidence":1.0,"punctuated_word":"call","sentiment":"neutral","sentiment_score":-0.08021467179059982},{"word":"you","start":604.45,"end":604.76996,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.22326800227165225},{"word":"anyway","start":604.76996,"end":605.26996,"confidence":0.970459,"punctuated_word":"anyway.","sentiment":"neutral","sentiment_score":-0.21976400911808017},{"word":"no","start":607.49,"end":607.89,"confidence":0.8466797,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.17373496294021606},{"word":"not","start":607.89,"end":608.05,"confidence":0.9892578,"punctuated_word":"Not","sentiment":"neutral","sentiment_score":-0.20740346610546112},{"word":"at","start":608.05,"end":608.13,"confidence":0.9970703,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.27975043654441833},{"word":"all","start":608.13,"end":608.29,"confidence":1.0,"punctuated_word":"all.","sentiment":"neutral","sentiment_score":-0.24434179067611697},{"word":"i","start":608.29,"end":608.37,"confidence":1.0,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.43562984466552734},{"word":"was","start":608.37,"end":608.52997,"confidence":1.0,"punctuated_word":"was","sentiment":"negative","sentiment_score":-0.45162779092788696},{"word":"in","start":608.52997,"end":608.61,"confidence":1.0,"punctuated_word":"in","sentiment":"negative","sentiment_score":-0.4537813663482666},{"word":"the","start":608.61,"end":608.69,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.19441181421279907},{"word":"middle","start":608.69,"end":608.85,"confidence":1.0,"punctuated_word":"middle","sentiment":"neutral","sentiment_score":-0.20688003301620483},{"word":"of","start":608.85,"end":608.93,"confidence":0.97998047,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.170169860124588},{"word":"sending","start":608.93,"end":609.25,"confidence":1.0,"punctuated_word":"sending","sentiment":"neutral","sentiment_score":-0.1610538363456726},{"word":"you","start":609.25,"end":609.32996,"confidence":0.9980469,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.1688724309206009},{"word":"an","start":609.32996,"end":609.41,"confidence":1.0,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.08110111951828003},{"word":"email","start":609.41,"end":609.64996,"confidence":1.0,"punctuated_word":"email","sentiment":"neutral","sentiment_score":-0.21123600006103516},{"word":"anyway","start":609.64996,"end":610.14996,"confidence":0.98999023,"punctuated_word":"anyway.","sentiment":"neutral","sentiment_score":-0.18915970623493197},{"word":"no","start":616.69,"end":617.145,"confidence":0.9824219,"punctuated_word":"No.","sentiment":"negative","sentiment_score":-0.37715017795562744},{"word":"not","start":618.34503,"end":618.585,"confidence":0.96777344,"punctuated_word":"Not","sentiment":"neutral","sentiment_score":-0.27622881531715393},{"word":"at","start":618.585,"end":618.745,"confidence":1.0,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.2463809847831726},{"word":"all","start":618.745,"end":618.98505,"confidence":1.0,"punctuated_word":"all.","sentiment":"neutral","sentiment_score":-0.20073696970939636},{"word":"we","start":618.98505,"end":619.145,"confidence":1.0,"punctuated_word":"We","sentiment":"neutral","sentiment_score":-0.12246285378932951},{"word":"understand","start":619.145,"end":619.465,"confidence":1.0,"punctuated_word":"understand","sentiment":"neutral","sentiment_score":-0.1436298042535782},{"word":"that","start":619.465,"end":619.54504,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.13139817118644714},{"word":"you","start":619.54504,"end":619.705,"confidence":0.99609375,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.17204540967941284},{"word":"got","start":619.705,"end":619.78503,"confidence":0.46118164,"punctuated_word":"got","sentiment":"neutral","sentiment_score":-0.1427595168352127},{"word":"like","start":619.865,"end":620.025,"confidence":0.8652344,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.13501933217048645},{"word":"like","start":620.025,"end":620.185,"confidence":0.94970703,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.1379140317440033},{"word":"our","start":620.185,"end":620.34503,"confidence":0.99902344,"punctuated_word":"our","sentiment":"neutral","sentiment_score":-0.14704115688800812},{"word":"clients","start":620.34503,"end":620.585,"confidence":0.9970703,"punctuated_word":"clients","sentiment":"neutral","sentiment_score":-0.17188291251659393},{"word":"have","start":620.585,"end":620.825,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.13618242740631104},{"word":"jobs","start":620.825,"end":621.325,"confidence":0.9980469,"punctuated_word":"jobs.","sentiment":"neutral","sentiment_score":-0.1428745836019516},{"word":"it's","start":622.10504,"end":622.34503,"confidence":0.9633789,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.1539073884487152},{"word":"the","start":622.34503,"end":622.505,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.1308440864086151},{"word":"same","start":622.505,"end":622.66504,"confidence":1.0,"punctuated_word":"same","sentiment":"neutral","sentiment_score":-0.12064558267593384},{"word":"as","start":622.66504,"end":622.825,"confidence":0.9970703,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.11062557995319366},{"word":"i","start":622.825,"end":622.905,"confidence":0.94140625,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.14055579900741577},{"word":"don't","start":622.905,"end":623.065,"confidence":1.0,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.1401042938232422},{"word":"answer","start":623.065,"end":623.385,"confidence":0.9951172,"punctuated_word":"answer","sentiment":"neutral","sentiment_score":-0.17027266323566437},{"word":"any","start":623.385,"end":623.505,"confidence":0.99902344,"punctuated_word":"any","sentiment":"neutral","sentiment_score":-0.16033068299293518},{"word":"of","start":623.505,"end":623.625,"confidence":0.99609375,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.1815749704837799},{"word":"my","start":623.625,"end":623.865,"confidence":1.0,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.1586071401834488},{"word":"personal","start":623.865,"end":624.185,"confidence":1.0,"punctuated_word":"personal","sentiment":"neutral","sentiment_score":-0.18822737038135529},{"word":"calls","start":624.185,"end":624.42505,"confidence":0.99902344,"punctuated_word":"calls","sentiment":"neutral","sentiment_score":-0.17528341710567474},{"word":"unless","start":624.42505,"end":624.745,"confidence":0.98291016,"punctuated_word":"unless","sentiment":"neutral","sentiment_score":-0.1735711693763733},{"word":"someone","start":624.745,"end":625.065,"confidence":1.0,"punctuated_word":"someone","sentiment":"neutral","sentiment_score":-0.15779057145118713},{"word":"happens","start":625.065,"end":625.465,"confidence":0.99902344,"punctuated_word":"happens","sentiment":"neutral","sentiment_score":-0.1193896308541298},{"word":"to","start":625.465,"end":625.625,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.1369774490594864},{"word":"catch","start":625.625,"end":625.78503,"confidence":1.0,"punctuated_word":"catch","sentiment":"neutral","sentiment_score":-0.1455039083957672},{"word":"me","start":625.78503,"end":625.945,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.14132535457611084},{"word":"on","start":625.945,"end":626.10504,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.14638680219650269},{"word":"lunch","start":626.10504,"end":626.34503,"confidence":1.0,"punctuated_word":"lunch","sentiment":"neutral","sentiment_score":-0.14973405003547668},{"word":"and","start":626.34503,"end":626.505,"confidence":0.63964844,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.12070725858211516},{"word":"i","start":626.505,"end":626.905,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.10840064287185668},{"word":"decide","start":626.905,"end":627.305,"confidence":0.9980469,"punctuated_word":"decide","sentiment":"neutral","sentiment_score":-0.1536967158317566},{"word":"i","start":627.305,"end":627.385,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.12673857808113098},{"word":"wanna","start":627.385,"end":627.705,"confidence":0.9863281,"punctuated_word":"wanna","sentiment":"neutral","sentiment_score":-0.11126552522182465},{"word":"talk","start":627.705,"end":627.865,"confidence":0.9970703,"punctuated_word":"talk","sentiment":"neutral","sentiment_score":-0.12234289944171906},{"word":"to","start":627.865,"end":627.945,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.1614982932806015},{"word":"someone","start":627.945,"end":628.445,"confidence":0.91259766,"punctuated_word":"someone.","sentiment":"neutral","sentiment_score":-0.1178019717335701},{"word":"then","start":629.78503,"end":630.18,"confidence":0.8544922,"punctuated_word":"Then,","sentiment":"neutral","sentiment_score":0.007658553775399923},{"word":"yeah","start":630.42,"end":630.66,"confidence":0.9848633,"punctuated_word":"yeah,","sentiment":"neutral","sentiment_score":0.020374681800603867},{"word":"so","start":630.66,"end":630.89996,"confidence":0.9633789,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.019927341490983963},{"word":"it","start":630.89996,"end":631.14,"confidence":0.9980469,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.007649002596735954},{"word":"it's","start":631.3,"end":631.54,"confidence":0.9995117,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.12076716870069504},{"word":"so","start":631.54,"end":631.77997,"confidence":0.38134766,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.08554589003324509},{"word":"fine","start":631.77997,"end":632.27997,"confidence":0.98168945,"punctuated_word":"fine.","sentiment":"neutral","sentiment_score":0.032450102269649506},{"word":"no","start":637.06,"end":637.38,"confidence":0.83569336,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.048400964587926865},{"word":"that's","start":637.38,"end":637.86,"confidence":0.9970703,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.02323152683675289},{"word":"absolutely","start":637.86,"end":638.36,"confidence":0.99902344,"punctuated_word":"absolutely","sentiment":"neutral","sentiment_score":0.028715066611766815},{"word":"okay","start":638.42,"end":638.92,"confidence":1.0,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":0.004104673862457275},{"word":"alright","start":638.98,"end":639.3,"confidence":0.9995117,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.09200601279735564},{"word":"well","start":639.3,"end":639.46,"confidence":1.0,"punctuated_word":"Well,","sentiment":"neutral","sentiment_score":0.08065073192119598},{"word":"i'll","start":639.46,"end":639.62,"confidence":1.0,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.1135036051273346},{"word":"make","start":639.62,"end":639.86,"confidence":1.0,"punctuated_word":"make","sentiment":"neutral","sentiment_score":0.13408362865447998},{"word":"that","start":639.86,"end":640.02,"confidence":0.98828125,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.14508196711540222},{"word":"note","start":640.02,"end":640.26,"confidence":0.99902344,"punctuated_word":"note","sentiment":"neutral","sentiment_score":0.11682039499282836},{"word":"on","start":640.26,"end":640.33997,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.1166488081216812},{"word":"your","start":640.33997,"end":640.58,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.10402850806713104},{"word":"file","start":640.58,"end":640.82,"confidence":0.7675781,"punctuated_word":"file,","sentiment":"neutral","sentiment_score":0.11101208627223969},{"word":"make","start":640.82,"end":641.06,"confidence":0.99609375,"punctuated_word":"make","sentiment":"neutral","sentiment_score":0.10415057837963104},{"word":"note","start":641.06,"end":641.3,"confidence":0.9970703,"punctuated_word":"note","sentiment":"neutral","sentiment_score":0.11700289696455002},{"word":"that","start":641.3,"end":641.54,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.11435846984386444},{"word":"it","start":641.54,"end":641.62,"confidence":0.90527344,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.07268140465021133},{"word":"last","start":641.77997,"end":642.02,"confidence":0.99902344,"punctuated_word":"last","sentiment":"neutral","sentiment_score":0.05956275016069412},{"word":"week","start":642.02,"end":642.18,"confidence":1.0,"punctuated_word":"week","sentiment":"neutral","sentiment_score":0.05806830897927284},{"word":"of","start":642.18,"end":642.33997,"confidence":0.9951172,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.08381238579750061},{"word":"the","start":642.33997,"end":642.42,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.07260468602180481},{"word":"month","start":642.42,"end":642.66,"confidence":1.0,"punctuated_word":"month","sentiment":"neutral","sentiment_score":0.0519595667719841},{"word":"is","start":642.66,"end":642.82,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.09430327266454697},{"word":"generally","start":642.82,"end":643.3,"confidence":0.99121094,"punctuated_word":"generally","sentiment":"neutral","sentiment_score":0.0947534590959549},{"word":"the","start":643.3,"end":643.46,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.07921865582466125},{"word":"best","start":643.46,"end":643.7,"confidence":1.0,"punctuated_word":"best","sentiment":"neutral","sentiment_score":0.06365714222192764},{"word":"time","start":643.7,"end":643.86,"confidence":1.0,"punctuated_word":"time","sentiment":"neutral","sentiment_score":0.08314333856105804},{"word":"to","start":643.86,"end":644.02,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.07672812044620514},{"word":"get","start":644.02,"end":644.18,"confidence":1.0,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.06914472579956055},{"word":"you","start":644.18,"end":644.535,"confidence":0.8041992,"punctuated_word":"you,","sentiment":"neutral","sentiment_score":0.06512504816055298},{"word":"and","start":645.01495,"end":645.175,"confidence":0.9428711,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.07220211625099182},{"word":"then","start":645.175,"end":645.415,"confidence":1.0,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.07842941582202911},{"word":"i'll","start":645.415,"end":645.735,"confidence":0.9995117,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.08030809462070465},{"word":"make","start":645.735,"end":645.975,"confidence":1.0,"punctuated_word":"make","sentiment":"neutral","sentiment_score":0.07490697503089905},{"word":"note","start":645.975,"end":646.21497,"confidence":0.99902344,"punctuated_word":"note","sentiment":"neutral","sentiment_score":0.07102461904287338},{"word":"that","start":646.21497,"end":646.375,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.04827485978603363},{"word":"you","start":646.375,"end":646.535,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.031130343675613403},{"word":"don't","start":646.535,"end":646.69495,"confidence":1.0,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":0.012286856770515442},{"word":"wanna","start":646.69495,"end":646.935,"confidence":0.9291992,"punctuated_word":"wanna","sentiment":"neutral","sentiment_score":0.001957107335329056},{"word":"proceed","start":646.935,"end":647.25494,"confidence":1.0,"punctuated_word":"proceed","sentiment":"neutral","sentiment_score":-0.015054300427436829},{"word":"with","start":647.25494,"end":647.415,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.016706831753253937},{"word":"the","start":647.415,"end":647.57495,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.018331795930862427},{"word":"trauma","start":647.57495,"end":647.89496,"confidence":0.9667969,"punctuated_word":"trauma","sentiment":"neutral","sentiment_score":0.007928013801574707},{"word":"car","start":647.89496,"end":648.21497,"confidence":0.7324219,"punctuated_word":"car,","sentiment":"neutral","sentiment_score":0.04078567400574684},{"word":"and","start":648.21497,"end":648.45496,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.0729617178440094},{"word":"we'll","start":648.45496,"end":648.77496,"confidence":0.9995117,"punctuated_word":"we'll","sentiment":"neutral","sentiment_score":0.07625052332878113},{"word":"pull","start":648.77496,"end":649.01495,"confidence":0.9970703,"punctuated_word":"pull","sentiment":"neutral","sentiment_score":0.07077739387750626},{"word":"the","start":649.01495,"end":649.095,"confidence":0.9633789,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.06823131442070007},{"word":"app","start":649.095,"end":649.595,"confidence":0.97094727,"punctuated_word":"app.","sentiment":"neutral","sentiment_score":0.051091425120830536},{"word":"amazing","start":652.855,"end":653.25494,"confidence":0.9885254,"punctuated_word":"Amazing.","sentiment":"positive","sentiment_score":0.3809172213077545},{"word":"did","start":653.25494,"end":653.415,"confidence":1.0,"punctuated_word":"Did","sentiment":"neutral","sentiment_score":0.09902343153953552},{"word":"you","start":653.415,"end":653.57495,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.0902715101838112},{"word":"have","start":653.57495,"end":653.65497,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.09638994187116624},{"word":"any","start":653.65497,"end":653.815,"confidence":1.0,"punctuated_word":"any","sentiment":"neutral","sentiment_score":0.12114888429641724},{"word":"questions","start":653.815,"end":654.13495,"confidence":1.0,"punctuated_word":"questions","sentiment":"neutral","sentiment_score":0.09144333004951476},{"word":"while","start":654.13495,"end":654.295,"confidence":0.9819336,"punctuated_word":"while","sentiment":"neutral","sentiment_score":0.03990469872951507},{"word":"you","start":654.295,"end":654.375,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.018356699496507645},{"word":"had","start":654.375,"end":654.535,"confidence":0.5761719,"punctuated_word":"had","sentiment":"neutral","sentiment_score":0.023399021476507187},{"word":"me","start":654.535,"end":654.77496,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.039490003138780594},{"word":"on","start":654.77496,"end":654.855,"confidence":0.99902344,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.053908929228782654},{"word":"the","start":654.855,"end":655.01495,"confidence":0.98828125,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.06217310577630997},{"word":"phone","start":655.01495,"end":655.51495,"confidence":1.0,"punctuated_word":"phone?","sentiment":"neutral","sentiment_score":0.05889356881380081},{"word":"that's","start":659.84,"end":660.0,"confidence":0.97021484,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.134324312210083},{"word":"okay","start":660.0,"end":660.24,"confidence":0.9880371,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":0.1122414767742157},{"word":"if","start":660.24,"end":660.4,"confidence":1.0,"punctuated_word":"If","sentiment":"neutral","sentiment_score":0.0951155349612236},{"word":"you","start":660.4,"end":660.56,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.07070614397525787},{"word":"do","start":660.56,"end":660.8,"confidence":0.9748535,"punctuated_word":"do,","sentiment":"neutral","sentiment_score":0.0703229308128357},{"word":"feel","start":660.8,"end":661.04,"confidence":0.99902344,"punctuated_word":"feel","sentiment":"neutral","sentiment_score":0.08189957588911057},{"word":"free","start":661.04,"end":661.2,"confidence":1.0,"punctuated_word":"free","sentiment":"neutral","sentiment_score":0.09978795051574708},{"word":"to","start":661.2,"end":661.44,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.0740719810128212},{"word":"reach","start":661.44,"end":661.68,"confidence":0.99902344,"punctuated_word":"reach","sentiment":"neutral","sentiment_score":0.06913631409406662},{"word":"out","start":661.68,"end":662.08,"confidence":0.9975586,"punctuated_word":"out.","sentiment":"neutral","sentiment_score":0.07834407687187195},{"word":"you","start":662.08,"end":662.48,"confidence":0.99609375,"punctuated_word":"You","sentiment":"neutral","sentiment_score":0.051648419350385666},{"word":"you","start":662.48,"end":662.64,"confidence":0.62060547,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.045583441853523254},{"word":"have","start":662.64,"end":662.8,"confidence":0.99902344,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.03989033028483391},{"word":"our","start":662.8,"end":663.04,"confidence":0.907959,"punctuated_word":"our,","sentiment":"neutral","sentiment_score":0.018422413617372513},{"word":"like","start":663.04,"end":663.28,"confidence":0.99560547,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":0.0334320068359375},{"word":"our","start":663.28,"end":663.36,"confidence":0.49853516,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.03593099117279053},{"word":"info","start":663.36,"end":663.68,"confidence":0.9902344,"punctuated_word":"info","sentiment":"neutral","sentiment_score":0.03897792845964432},{"word":"email","start":663.68,"end":663.92,"confidence":0.8642578,"punctuated_word":"email","sentiment":"neutral","sentiment_score":0.03209832310676575},{"word":"that","start":663.92,"end":664.08,"confidence":0.37646484,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.02816944196820259},{"word":"you","start":664.08,"end":664.16003,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.027706213295459747},{"word":"can","start":664.16003,"end":664.32,"confidence":0.83935547,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.03263264521956444},{"word":"just","start":664.32,"end":664.48,"confidence":0.6561279,"punctuated_word":"just,","sentiment":"neutral","sentiment_score":0.031279414892196655},{"word":"like","start":664.48,"end":664.64,"confidence":0.9970703,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":0.03773833066225052},{"word":"an","start":664.64,"end":664.8,"confidence":0.84814453,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.028258435428142548},{"word":"email","start":664.8,"end":665.3,"confidence":0.83569336,"punctuated_word":"email.","sentiment":"neutral","sentiment_score":-0.012028073891997336},{"word":"i","start":665.60004,"end":665.76,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.22324177622795105},{"word":"can","start":665.76,"end":665.92,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.11994795501232149},{"word":"respond","start":665.92,"end":666.32,"confidence":1.0,"punctuated_word":"respond","sentiment":"neutral","sentiment_score":0.1516975611448288},{"word":"via","start":666.32,"end":666.56,"confidence":0.8076172,"punctuated_word":"via","sentiment":"neutral","sentiment_score":0.14204320311546326},{"word":"email","start":666.56,"end":666.8,"confidence":0.7770996,"punctuated_word":"email,","sentiment":"neutral","sentiment_score":0.16163554787635803},{"word":"or","start":666.8,"end":667.04,"confidence":0.99902344,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.1060529574751854},{"word":"we","start":667.04,"end":667.2,"confidence":0.9970703,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.23314198851585388},{"word":"can","start":667.2,"end":667.36,"confidence":0.89501953,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.18001332879066467},{"word":"schedule","start":667.36,"end":667.68,"confidence":1.0,"punctuated_word":"schedule","sentiment":"neutral","sentiment_score":0.1592911332845688},{"word":"a","start":667.68,"end":667.84,"confidence":0.99316406,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.18664273619651792},{"word":"call","start":667.84,"end":668.1749,"confidence":0.984375,"punctuated_word":"call.","sentiment":"neutral","sentiment_score":0.19412799179553983},{"word":"that's","start":670.9749,"end":671.2149,"confidence":0.9592285,"punctuated_word":"That's","sentiment":"positive","sentiment_score":0.5179157257080078},{"word":"okay","start":671.2149,"end":671.5349,"confidence":0.99853516,"punctuated_word":"okay,","sentiment":"positive","sentiment_score":0.6133092641830444},{"word":"lisa","start":671.5349,"end":671.8549,"confidence":0.9914551,"punctuated_word":"Lisa.","sentiment":"positive","sentiment_score":0.6246500015258789},{"word":"thanks","start":671.8549,"end":672.0949,"confidence":1.0,"punctuated_word":"Thanks","sentiment":"positive","sentiment_score":0.7644277215003967},{"word":"for","start":672.0949,"end":672.1749,"confidence":1.0,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.7953802943229675},{"word":"calling","start":672.1749,"end":672.4149,"confidence":1.0,"punctuated_word":"calling","sentiment":"positive","sentiment_score":0.7880519032478333},{"word":"back","start":672.4149,"end":672.6549,"confidence":1.0,"punctuated_word":"back","sentiment":"positive","sentiment_score":0.8105442523956299},{"word":"in","start":672.6549,"end":672.81494,"confidence":0.9057617,"punctuated_word":"in,","sentiment":"positive","sentiment_score":0.8155122995376587},{"word":"and","start":672.81494,"end":673.05493,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.1324629783630371},{"word":"sorry","start":673.05493,"end":673.45496,"confidence":0.99121094,"punctuated_word":"sorry","sentiment":"neutral","sentiment_score":-0.1275944709777832},{"word":"i'm","start":673.45496,"end":673.95496,"confidence":0.95825195,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.02050855383276939},{"word":"having","start":674.0949,"end":674.4149,"confidence":0.99902344,"punctuated_word":"having","sentiment":"neutral","sentiment_score":0.08779937028884888},{"word":"a","start":674.4149,"end":674.49493,"confidence":0.9980469,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.03039953112602234},{"word":"day","start":674.49493,"end":674.99493,"confidence":0.9980469,"punctuated_word":"day.","sentiment":"neutral","sentiment_score":0.12133358418941498},{"word":"you","start":675.69495,"end":675.93494,"confidence":1.0,"punctuated_word":"You","sentiment":"positive","sentiment_score":0.33560624718666077},{"word":"too","start":675.93494,"end":676.43494,"confidence":1.0,"punctuated_word":"too.","sentiment":"neutral","sentiment_score":0.2194215953350067},{"word":"bye","start":676.49493,"end":676.99493,"confidence":0.85302734,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":-0.09293736517429352}],"paragraphs":{"transcript":"\nHi, Lisa. Larissa from Oakview Financial. How are you going? No. That's sorry.\n\nMy fault. Katie transferred it, and I sat and I Actually, hung up on you. Oh, it's a Monday morning. I'm just we're rolling with it. Because this is a new call, I do need to let you know that our calls are recorded, and I'm so sorry to have to do it to you again.\n\nCould you just quickly confirm, just your date of birth and address? Thank you. So I was calling you this morning just to have a brief conversation. I know you've been emailing with my colleague Jack just with regards to your pending policy. And you sort of I guess, it stated that you maybe not wanted to proceed with the trauma or critical illness rather.\n\nYeah. Yep. Okay. So I guess Fair. Yep.\n\nOkay. So I guess the I wouldn't be doing my job if I didn't, you know, at least touch on the due diligence of it all. So the insurance no. Not at all, darling. Not at all.\n\nSo with insurance, the same thing the same reason we insure our house or we insure our car, because in the event that something were to happen and we run into a million dollar house while we're driving our car, if we have an accident, whatever the case may be, the insurance is just there to be able to protect us in the event that that happens. Right? So what we want for this insurance policy is to in the event something happens, we are protected. Now, ultimately speaking, if you self insure, which is exactly what you're saying, so instead of instead of sort of, I guess, having a policy that is there to protect you, you would establish wealth personally. So if any of that did occur, you had the capacity to be self insured, then that's perfect.\n\nNow currently, you have a life and a total permanent disability policy, and you it gets paid for out of out of out of your super fund. Now the life policy is two oh, sorry. 210,000. Total penalty is 210,000. So in the event that you were never able to work again, $210,000 is payable.\n\nIn the event that you passed away, same outcome. Now what the recommendation that was made is I will just bring it back up, is to undertake an additional policy for life and for trauma, and that's to be paid personally because trauma doesn't meet a condition of release under the superannuation legislation. And so what that does is that just gives you that better better protection. It is a bit up there. So it's $265 a month, which is quite expensive, you know, with cash flow.\n\nNow the $100,000 a month means that if oh, sorry. Benefit means that if you were diagnosed with cancer or you had a stroke or a heart attack or anything like that, a $100,000 is payable to you. Now on the flip of that, a 100%. If you could, I guess, guarantee or you could set yourself up to be strict with your savings regimen and put that money away each month, then you're going to give yourself a buffer cash wise so that if a medical event does occur, you have that protection there and that you would have money to be able to cater for it's not just it's not just the medical cost of things because, obviously, there is there is you know, if you go privately, then there's all the doctor's bills. And if you go publicly, then there's there's waiting lists.\n\nThere's still GP appointments, which are not built they'll build anymore. There's always an out of pocket. It's medication costs. It's the time off work. It's those kinds of bits do happen.\n\nNow you are more than welcome, and you a 100%. You don't have to take your policy out. It's obviously the recommendation that was made. But if you choose to self insure, then that's that's absolutely okay as well. And, ultimately speaking, we would review this with you on an annual basis, which is coming up in about five months to make sure that if anything needed to be changed, if there was a better product out there than the MetLife policy you currently had or, you know, maybe you needed more or less, your circumstances change, whatever the case may be, then we could undertake that, and we could look at it for you.\n\nThat's why we're here. But if you're not wanting to invest the the the money ultimately into that life and trauma policy, then that's absolutely your prerogative. You have informed consent, and you're withdrawing that consent to proceed with that policy. So I'm not I'm not gonna talk you into it. I'm not gonna force you to do it or or, you know, handsome.\n\nYeah. Yeah. Yeah. No. I appreciate it.\n\nYep. Yeah. Absolutely. So I can yeah. We can definitely do it then, and we can review it, see if there's an alternative provider, see if there's a better outcome, and, obviously, be be your savings guide.\n\nSo we can just be a friendly touch base to kind of, you know, give you that nudge and make sure that you're on track in saving. And sometimes it's a bit of a a guilt check for yourself to to have someone that's keeping you accountable as well. Perfect. Alright. No.\n\nYou're okay. Yeah. Yep. Yeah. Alright.\n\nAbsolutely. I'll I'll note on file that last week in the month is a better way to get you. Otherwise, are you generally like, emails and text messages are a good way to reach you? Or Oh, yeah. Reception.\n\nYeah. Absolutely. And do you yeah. Absolutely valid. No.\n\nI get it. I don't I suck at my own life admin because I spend all day talking to everyone else. I swear my husband hates my job because I get home and yeah. Yes. Hi.\n\nDo you live in brief your calendar? Like so if we, like, if we did schedule an appointment with you, if we invite you into that that meeting, would that like, it could still be a phone call. It doesn't have to be a a a Google Meet or anything like that. Screwed. Yes.\n\nYeah. Yep. Yes. Okay. Perfect.\n\nAmazing. No. I can definitely note that on file that you're a you're a text email girl. And and I mean, don't be wrong. It won't negate the team from, you know, ad hoc trying to call you anyway.\n\nNo. Not at all. I was in the middle of sending you an email anyway. No. Not at all.\n\nWe understand that you got like, like, our clients have jobs. It's the same as I don't answer any of my personal calls unless someone happens to catch me on lunch and I decide I wanna talk to someone. Then, yeah, so it it's so fine. No. That's absolutely okay.\n\nAlright. Well, I'll make that note on your file, make note that it last week of the month is generally the best time to get you, And then I'll make note that you don't wanna proceed with the trauma car, and we'll pull the app. Amazing. Did you have any questions while you had me on the phone? That's okay.\n\nIf you do, feel free to reach out. You you have our, like, our info email that you can just, like, an email. I can respond via email, or we can schedule a call. That's okay, Lisa. Thanks for calling back in, and sorry I'm having a day.\n\nYou too. Bye.","paragraphs":[{"sentences":[{"text":"Hi, Lisa.","start":2.1599998,"end":2.96,"sentiment":"neutral","sentiment_score":0.14528147876262665},{"text":"Larissa from Oakview Financial.","start":2.96,"end":4.4,"sentiment":"neutral","sentiment_score":0.20918568223714828},{"text":"How are you going?","start":4.4,"end":5.22,"sentiment":"neutral","sentiment_score":0.26458510756492615},{"text":"No.","start":8.72,"end":8.96,"sentiment":"neutral","sentiment_score":-0.27187681198120117},{"text":"That's sorry.","start":8.96,"end":9.599999,"sentiment":"neutral","sentiment_score":-0.24980789422988892}],"sentiment":"neutral","sentiment_score":0.10878103971481323,"num_words":13,"start":2.1599998,"end":9.599999},{"sentences":[{"text":"My fault.","start":9.599999,"end":10.16,"sentiment":"neutral","sentiment_score":-0.17178678512573242},{"text":"Katie transferred it, and I sat and I Actually, hung up on you.","start":10.16,"end":16.525,"sentiment":"neutral","sentiment_score":-0.1487617461154094},{"text":"Oh, it's a Monday morning.","start":19.225,"end":20.505,"sentiment":"neutral","sentiment_score":-0.07940524071455002},{"text":"I'm just we're rolling with it.","start":20.505,"end":22.365,"sentiment":"neutral","sentiment_score":-0.11636444677909215},{"text":"Because this is a new call, I do need to let you know that our calls are recorded, and I'm so sorry to have to do it to you again.","start":24.105,"end":29.44,"sentiment":"neutral","sentiment_score":-0.13012956716120244}],"sentiment":"neutral","sentiment_score":-0.12993886015777076,"num_words":56,"start":9.599999,"end":29.44},{"sentences":[{"text":"Could you just quickly confirm, just your date of birth and address?","start":29.6,"end":32.74,"sentiment":"neutral","sentiment_score":0.004501957174700995},{"text":"Thank you.","start":39.68,"end":40.58,"sentiment":"neutral","sentiment_score":0.30748359858989716},{"text":"So I was calling you this morning just to have a brief conversation.","start":41.625,"end":45.705,"sentiment":"neutral","sentiment_score":0.04650246079724569},{"text":"I know you've been emailing with my colleague Jack just with regards to your pending policy.","start":45.705,"end":53.245003,"sentiment":"neutral","sentiment_score":-0.020595351816155016},{"text":"And you sort of I guess, it stated that you maybe not wanted to proceed with the trauma or critical illness rather.","start":55.02,"end":61.04,"sentiment":"neutral","sentiment_score":-0.21568153663115067}],"sentiment":"neutral","sentiment_score":-0.05847687325082146,"num_words":65,"start":29.6,"end":61.04},{"sentences":[{"text":"Yeah.","start":67.66,"end":68.16,"sentiment":"neutral","sentiment_score":-0.1953686624765396},{"text":"Yep.","start":79.465,"end":79.965,"sentiment":"neutral","sentiment_score":-0.08098646998405457},{"text":"Okay.","start":80.744995,"end":81.244995,"sentiment":"neutral","sentiment_score":-0.0904836505651474},{"text":"So I guess Fair.","start":81.305,"end":88.13,"sentiment":"neutral","sentiment_score":-0.14377734810113907},{"text":"Yep.","start":88.13,"end":88.63,"sentiment":"neutral","sentiment_score":-0.1628003716468811}],"sentiment":"neutral","sentiment_score":-0.13809356838464737,"num_words":8,"start":67.66,"end":88.63},{"sentences":[{"text":"Okay.","start":102.825,"end":103.325,"sentiment":"neutral","sentiment_score":-0.13728879392147064},{"text":"So I guess the I wouldn't be doing my job if I didn't, you know, at least touch on the due diligence of it all.","start":103.385,"end":110.744995,"sentiment":"neutral","sentiment_score":-0.2326873031258583},{"text":"So the insurance no.","start":110.744995,"end":118.770004,"sentiment":"neutral","sentiment_score":-0.17152585508301854},{"text":"Not at all, darling.","start":121.47,"end":122.83,"sentiment":"negative","sentiment_score":-0.3481333255767822},{"text":"Not at all.","start":122.83,"end":123.65,"sentiment":"neutral","sentiment_score":-0.15241319437821707}],"sentiment":"neutral","sentiment_score":-0.229468856157886,"num_words":37,"start":102.825,"end":123.65},{"sentences":[{"text":"So with insurance, the same thing the same reason we insure our house or we insure our car, because in the event that something were to happen and we run into a million dollar house while we're driving our car, if we have an accident, whatever the case may be, the insurance is just there to be able to protect us in the event that that happens.","start":124.990005,"end":149.54,"sentiment":"neutral","sentiment_score":0.05667935587020952},{"text":"Right?","start":149.54,"end":150.04,"sentiment":"neutral","sentiment_score":0.1562749743461609},{"text":"So what we want for this insurance policy is to in the event something happens, we are protected.","start":151.115,"end":158.415,"sentiment":"positive","sentiment_score":0.4013041787677341},{"text":"Now, ultimately speaking, if you self insure, which is exactly what you're saying, so instead of instead of sort of, I guess, having a policy that is there to protect you, you would establish wealth personally.","start":159.11499,"end":175.63,"sentiment":"positive","sentiment_score":0.35242974840932423},{"text":"So if any of that did occur, you had the capacity to be self insured, then that's perfect.","start":175.77,"end":184.405,"sentiment":"positive","sentiment_score":0.3688785003291236}],"sentiment":"neutral","sentiment_score":0.21788964988663792,"num_words":140,"start":124.990005,"end":184.405},{"sentences":[{"text":"Now currently, you have a life and a total permanent disability policy, and you it gets paid for out of out of out of your super fund.","start":184.545,"end":192.24,"sentiment":"neutral","sentiment_score":0.15757348678178257},{"text":"Now the life policy is two oh, sorry.","start":194.16,"end":197.54001,"sentiment":"neutral","sentiment_score":0.08658336382359266},{"text":"210,000.","start":197.68001,"end":198.98001,"sentiment":"neutral","sentiment_score":0.05489417910575867},{"text":"Total penalty is 210,000.","start":199.04001,"end":200.88,"sentiment":"neutral","sentiment_score":0.006448110565543175},{"text":"So in the event that you were never able to work again, $210,000 is payable.","start":200.88,"end":205.04001,"sentiment":"neutral","sentiment_score":-0.03369628265500069}],"sentiment":"neutral","sentiment_score":0.08222533518617803,"num_words":55,"start":184.545,"end":205.04001},{"sentences":[{"text":"In the event that you passed away, same outcome.","start":205.04001,"end":207.715,"sentiment":"neutral","sentiment_score":-0.16874792178471884},{"text":"Now what the recommendation that was made is I will just bring it back up, is to undertake an additional policy for life and for trauma, and that's to be paid personally because trauma doesn't meet a condition of release under the superannuation legislation.","start":208.735,"end":227.47,"sentiment":"neutral","sentiment_score":-0.001036032462831248},{"text":"And so what that does is that just gives you that better better protection.","start":227.93,"end":231.70999,"sentiment":"neutral","sentiment_score":0.2113042739885194},{"text":"It is a bit up there.","start":232.035,"end":233.635,"sentiment":"negative","sentiment_score":-0.48768284916877747},{"text":"So it's $265 a month, which is quite expensive, you know, with cash flow.","start":233.635,"end":239.33499,"sentiment":"negative","sentiment_score":-0.5126373767852783}],"sentiment":"neutral","sentiment_score":-0.100104336305682,"num_words":87,"start":205.04001,"end":239.33499},{"sentences":[{"text":"Now the $100,000 a month means that if oh, sorry.","start":239.875,"end":243.495,"sentiment":"neutral","sentiment_score":-0.19185079485177994},{"text":"Benefit means that if you were diagnosed with cancer or you had a stroke or a heart attack or anything like that, a $100,000 is payable to you.","start":243.715,"end":252.52,"sentiment":"neutral","sentiment_score":0.16862709021994046},{"text":"Now on the flip of that, a 100%.","start":252.74,"end":255.7,"sentiment":"neutral","sentiment_score":0.23675297386944294},{"text":"If you could, I guess, guarantee or you could set yourself up to be strict with your savings regimen and put that money away each month, then you're going to give yourself a buffer cash wise so that if a medical event does occur, you have that protection there and that you would have money to be able to cater for it's not just it's not just the medical cost of things because, obviously, there is there is you know, if you go privately, then there's all the doctor's bills.","start":255.7,"end":285.865,"sentiment":"neutral","sentiment_score":0.2506405953628322},{"text":"And if you go publicly, then there's there's waiting lists.","start":285.865,"end":289.625,"sentiment":"neutral","sentiment_score":0.006565475510433317}],"sentiment":"neutral","sentiment_score":0.18712590894763906,"num_words":146,"start":239.875,"end":289.625},{"sentences":[{"text":"There's still GP appointments, which are not built they'll build anymore.","start":289.625,"end":292.845,"sentiment":"neutral","sentiment_score":-0.1281776252118024},{"text":"There's always an out of pocket.","start":292.905,"end":294.365,"sentiment":"neutral","sentiment_score":-0.15168154860536257},{"text":"It's medication costs.","start":295.065,"end":296.49,"sentiment":"neutral","sentiment_score":-0.1635709007581075},{"text":"It's the time off work.","start":296.65,"end":298.09,"sentiment":"neutral","sentiment_score":-0.037780889123678205},{"text":"It's those kinds of bits do happen.","start":298.09,"end":302.27,"sentiment":"neutral","sentiment_score":0.11621758448226112}],"sentiment":"neutral","sentiment_score":-0.06831678829621524,"num_words":32,"start":289.625,"end":302.27},{"sentences":[{"text":"Now you are more than welcome, and you a 100%.","start":304.56998,"end":307.93,"sentiment":"positive","sentiment_score":0.646628338098526},{"text":"You don't have to take your policy out.","start":307.93,"end":309.675,"sentiment":"neutral","sentiment_score":0.2532444130629301},{"text":"It's obviously the recommendation that was made.","start":310.315,"end":313.375,"sentiment":"positive","sentiment_score":0.3970421254634857},{"text":"But if you choose to self insure, then that's that's absolutely okay as well.","start":313.595,"end":319.215,"sentiment":"positive","sentiment_score":0.42191991209983826},{"text":"And, ultimately speaking, we would review this with you on an annual basis, which is coming up in about five months to make sure that if anything needed to be changed, if there was a better product out there than the MetLife policy you currently had or, you know, maybe you needed more or less, your circumstances change, whatever the case may be, then we could undertake that, and we could look at it for you.","start":319.51498,"end":341.675,"sentiment":"neutral","sentiment_score":0.1612643466184014}],"sentiment":"neutral","sentiment_score":0.2559521971837334,"num_words":115,"start":304.56998,"end":341.675},{"sentences":[{"text":"That's why we're here.","start":341.675,"end":342.815,"sentiment":"neutral","sentiment_score":0.1648697666823864},{"text":"But if you're not wanting to invest the the the money ultimately into that life and trauma policy, then that's absolutely your prerogative.","start":343.595,"end":352.41498,"sentiment":"neutral","sentiment_score":-0.15289365056821186},{"text":"You have informed consent, and you're withdrawing that consent to proceed with that policy.","start":352.555,"end":358.17,"sentiment":"neutral","sentiment_score":0.016448342640485083},{"text":"So I'm not I'm not gonna talk you into it.","start":364.47,"end":366.15002,"sentiment":"neutral","sentiment_score":-0.17688371911644934},{"text":"I'm not gonna force you to do it or or, you know, handsome.","start":366.15002,"end":369.135,"sentiment":"neutral","sentiment_score":-0.055563958863226265}],"sentiment":"neutral","sentiment_score":-0.07996823055873392,"num_words":64,"start":341.675,"end":369.135},{"sentences":[{"text":"Yeah.","start":372.635,"end":373.135,"sentiment":"neutral","sentiment_score":-0.01223333552479744},{"text":"Yeah.","start":381.80002,"end":382.30002,"sentiment":"neutral","sentiment_score":-0.088055819272995},{"text":"Yeah.","start":396.615,"end":396.775,"sentiment":"neutral","sentiment_score":0.0003606490790843963},{"text":"No.","start":396.775,"end":397.095,"sentiment":"neutral","sentiment_score":0.05041500926017761},{"text":"I appreciate it.","start":397.095,"end":398.875,"sentiment":"neutral","sentiment_score":0.24011409282684326}],"sentiment":"neutral","sentiment_score":0.09583268314599991,"num_words":7,"start":372.635,"end":398.875},{"sentences":[{"text":"Yep.","start":406.135,"end":406.635,"sentiment":"neutral","sentiment_score":0.17470163106918335},{"text":"Yeah.","start":423.31998,"end":423.81998,"sentiment":"neutral","sentiment_score":0.16396532952785492},{"text":"Absolutely.","start":424.445,"end":424.945,"sentiment":"neutral","sentiment_score":0.28037723898887634},{"text":"So I can yeah.","start":425.165,"end":426.285,"sentiment":"neutral","sentiment_score":0.318456556648016},{"text":"We can definitely do it then, and we can review it, see if there's an alternative provider, see if there's a better outcome, and, obviously, be be your savings guide.","start":426.285,"end":436.545,"sentiment":"positive","sentiment_score":0.38141374886035917}],"sentiment":"positive","sentiment_score":0.3604130511348312,"num_words":37,"start":406.135,"end":436.545},{"sentences":[{"text":"So we can just be a friendly touch base to kind of, you know, give you that nudge and make sure that you're on track in saving.","start":436.605,"end":442.40997,"sentiment":"positive","sentiment_score":0.45060617062780595},{"text":"And sometimes it's a bit of a a guilt check for yourself to to have someone that's keeping you accountable as well.","start":442.40997,"end":449.71,"sentiment":"neutral","sentiment_score":0.17593022537502376},{"text":"Perfect.","start":452.415,"end":452.915,"sentiment":"positive","sentiment_score":0.5541805624961853},{"text":"Alright.","start":454.095,"end":454.595,"sentiment":"neutral","sentiment_score":0.13685564696788788},{"text":"No.","start":464.095,"end":464.255,"sentiment":"neutral","sentiment_score":-0.07448433339595795}],"sentiment":"neutral","sentiment_score":0.32025737387056535,"num_words":52,"start":436.605,"end":464.255},{"sentences":[{"text":"You're okay.","start":464.255,"end":465.075,"sentiment":"neutral","sentiment_score":-0.03817893844097853},{"text":"Yeah.","start":474.31,"end":474.81,"sentiment":"neutral","sentiment_score":-0.001202307641506195},{"text":"Yep.","start":476.87,"end":477.37,"sentiment":"neutral","sentiment_score":0.01106321718543768},{"text":"Yeah.","start":483.495,"end":483.995,"sentiment":"neutral","sentiment_score":0.01458141766488552},{"text":"Alright.","start":484.375,"end":484.775,"sentiment":"neutral","sentiment_score":0.26662978529930115}],"sentiment":"neutral","sentiment_score":0.035785705937693514,"num_words":6,"start":464.255,"end":484.775},{"sentences":[{"text":"Absolutely.","start":484.775,"end":485.275,"sentiment":"positive","sentiment_score":0.5110431909561157},{"text":"I'll I'll note on file that last week in the month is a better way to get you.","start":485.335,"end":490.375,"sentiment":"neutral","sentiment_score":0.20444043808513218},{"text":"Otherwise, are you generally like, emails and text messages are a good way to reach you?","start":490.375,"end":495.69998,"sentiment":"neutral","sentiment_score":0.10325438226573169},{"text":"Or Oh, yeah.","start":495.69998,"end":500.52,"sentiment":"neutral","sentiment_score":-0.006759863346815109},{"text":"Reception.","start":505.13998,"end":505.63998,"sentiment":"neutral","sentiment_score":-0.08639862388372421}],"sentiment":"neutral","sentiment_score":0.1470862302260521,"num_words":39,"start":484.775,"end":505.63998},{"sentences":[{"text":"Yeah.","start":505.86,"end":506.09998,"sentiment":"neutral","sentiment_score":-0.05593778192996979},{"text":"Absolutely.","start":506.09998,"end":506.59998,"sentiment":"neutral","sentiment_score":-0.01052306406199932},{"text":"And do you yeah.","start":506.85498,"end":511.51498,"sentiment":"neutral","sentiment_score":-0.10304597299546003},{"text":"Absolutely valid.","start":517.175,"end":518.315,"sentiment":"neutral","sentiment_score":0.09856018237769605},{"text":"No.","start":518.375,"end":518.535,"sentiment":"neutral","sentiment_score":-0.28481030464172363}],"sentiment":"neutral","sentiment_score":-0.06292607531779343,"num_words":9,"start":505.86,"end":518.535},{"sentences":[{"text":"I get it.","start":518.535,"end":519.175,"sentiment":"neutral","sentiment_score":-0.2590070962905884},{"text":"I don't I suck at my own life admin because I spend all day talking to everyone else.","start":519.175,"end":523.24,"sentiment":"negative","sentiment_score":-0.4307478451066547},{"text":"I swear my husband hates my job because I get home and yeah.","start":523.24,"end":527.34,"sentiment":"neutral","sentiment_score":-0.21458837963067567},{"text":"Yes.","start":533.48004,"end":533.955,"sentiment":"neutral","sentiment_score":0.06618420779705048},{"text":"Hi.","start":534.59503,"end":535.09503,"sentiment":"neutral","sentiment_score":0.02419673465192318}],"sentiment":"neutral","sentiment_score":-0.3119375137094822,"num_words":36,"start":518.535,"end":535.09503},{"sentences":[{"text":"Do you live in brief your calendar?","start":536.275,"end":538.29504,"sentiment":"neutral","sentiment_score":0.0442206117191485},{"text":"Like so if we, like, if we did schedule an appointment with you, if we invite you into that that meeting, would that like, it could still be a phone call.","start":538.35504,"end":546.03503,"sentiment":"neutral","sentiment_score":0.07820982341804812},{"text":"It doesn't have to be a a a Google Meet or anything like that.","start":546.03503,"end":549.255,"sentiment":"neutral","sentiment_score":0.03468488848635128},{"text":"Screwed.","start":554.93,"end":555.41003,"sentiment":"negative","sentiment_score":-0.374079704284668},{"text":"Yes.","start":555.41003,"end":555.91003,"sentiment":"neutral","sentiment_score":0.008732037618756294}],"sentiment":"neutral","sentiment_score":0.05285721444697292,"num_words":54,"start":536.275,"end":555.91003},{"sentences":[{"text":"Yeah.","start":556.29,"end":556.79,"sentiment":"neutral","sentiment_score":0.03769911080598831},{"text":"Yep.","start":568.955,"end":569.455,"sentiment":"neutral","sentiment_score":-0.06816944479942322},{"text":"Yes.","start":579.4,"end":579.9,"sentiment":"neutral","sentiment_score":0.13051019608974457},{"text":"Okay.","start":592.64496,"end":593.045,"sentiment":"neutral","sentiment_score":0.32022228837013245},{"text":"Perfect.","start":593.045,"end":593.545,"sentiment":"positive","sentiment_score":0.6326193809509277}],"sentiment":"neutral","sentiment_score":0.21057630628347396,"num_words":5,"start":556.29,"end":593.545},{"sentences":[{"text":"Amazing.","start":595.045,"end":595.545,"sentiment":"positive","sentiment_score":0.5759611129760742},{"text":"No.","start":595.605,"end":595.765,"sentiment":"neutral","sentiment_score":0.1540691703557968},{"text":"I can definitely note that on file that you're a you're a text email girl.","start":595.765,"end":598.745,"sentiment":"neutral","sentiment_score":0.1875229040781657},{"text":"And and I mean, don't be wrong.","start":598.805,"end":601.205,"sentiment":"neutral","sentiment_score":0.06273718178272247},{"text":"It won't negate the team from, you know, ad hoc trying to call you anyway.","start":601.205,"end":605.26996,"sentiment":"neutral","sentiment_score":-0.03148123025894165}],"sentiment":"neutral","sentiment_score":0.08999527341280228,"num_words":39,"start":595.045,"end":605.26996},{"sentences":[{"text":"No.","start":607.49,"end":607.89,"sentiment":"neutral","sentiment_score":-0.17373496294021606},{"text":"Not at all.","start":607.89,"end":608.29,"sentiment":"neutral","sentiment_score":-0.24383189777533212},{"text":"I was in the middle of sending you an email anyway.","start":608.29,"end":610.14996,"sentiment":"neutral","sentiment_score":-0.24762943657961758},{"text":"No.","start":616.69,"end":617.145,"sentiment":"negative","sentiment_score":-0.37715017795562744},{"text":"Not at all.","start":618.34503,"end":618.98505,"sentiment":"neutral","sentiment_score":-0.2411155899365743}],"sentiment":"neutral","sentiment_score":-0.24892902138986087,"num_words":19,"start":607.49,"end":618.98505},{"sentences":[{"text":"We understand that you got like, like, our clients have jobs.","start":618.98505,"end":621.325,"sentiment":"neutral","sentiment_score":-0.14392820000648499},{"text":"It's the same as I don't answer any of my personal calls unless someone happens to catch me on lunch and I decide I wanna talk to someone.","start":622.10504,"end":628.445,"sentiment":"neutral","sentiment_score":-0.14371820698891366},{"text":"Then, yeah, so it it's so fine.","start":629.78503,"end":632.27997,"sentiment":"neutral","sentiment_score":0.042053248666759045},{"text":"No.","start":637.06,"end":637.38,"sentiment":"neutral","sentiment_score":-0.048400964587926865},{"text":"That's absolutely okay.","start":637.38,"end":638.92,"sentiment":"neutral","sentiment_score":0.01868375577032566}],"sentiment":"neutral","sentiment_score":-0.10610593904741109,"num_words":50,"start":618.98505,"end":638.92},{"sentences":[{"text":"Alright.","start":638.98,"end":639.3,"sentiment":"neutral","sentiment_score":0.09200601279735564},{"text":"Well, I'll make that note on your file, make note that it last week of the month is generally the best time to get you, And then I'll make note that you don't wanna proceed with the trauma car, and we'll pull the app.","start":639.3,"end":649.595,"sentiment":"neutral","sentiment_score":0.07023995598270134},{"text":"Amazing.","start":652.855,"end":653.25494,"sentiment":"positive","sentiment_score":0.3809172213077545},{"text":"Did you have any questions while you had me on the phone?","start":653.25494,"end":655.51495,"sentiment":"neutral","sentiment_score":0.0662002603833874},{"text":"That's okay.","start":659.84,"end":660.24,"sentiment":"neutral","sentiment_score":0.12328289449214935}],"sentiment":"neutral","sentiment_score":0.07674083684881529,"num_words":60,"start":638.98,"end":660.24},{"sentences":[{"text":"If you do, feel free to reach out.","start":660.24,"end":662.08,"sentiment":"neutral","sentiment_score":0.07992306351661682},{"text":"You you have our, like, our info email that you can just, like, an email.","start":662.08,"end":665.3,"sentiment":"neutral","sentiment_score":0.03131601748367151},{"text":"I can respond via email, or we can schedule a call.","start":665.60004,"end":668.1749,"sentiment":"neutral","sentiment_score":0.16889419813047757},{"text":"That's okay, Lisa.","start":670.9749,"end":671.8549,"sentiment":"positive","sentiment_score":0.5852916638056437},{"text":"Thanks for calling back in, and sorry I'm having a day.","start":671.8549,"end":674.99493,"sentiment":"positive","sentiment_score":0.385347819802436}],"sentiment":"neutral","sentiment_score":0.18670129081389555,"num_words":48,"start":660.24,"end":674.99493},{"sentences":[{"text":"You too.","start":675.69495,"end":676.43494,"sentiment":"neutral","sentiment_score":0.27751392126083374},{"text":"Bye.","start":676.49493,"end":676.99493,"sentiment":"neutral","sentiment_score":-0.09293736517429352}],"sentiment":"neutral","sentiment_score":0.15403015911579132,"num_words":3,"start":675.69495,"end":676.99493}]}}]},{"alternatives":[{"transcript":"Hello? This is Dean. Oh, I'm good. Thanks. I don't know what happened. I just got cut off. Oh, yep. That sounds like a me thing that I do too all the time. No worries. My date of birth is 10/1069. My address is 115 Casilda Way, 2 Roads. Yep. Yeah. I just no. It's it's a really hard decision because I'm more aging. But I just I think that, like, the cost that it's going to be, I'm better off investing just in, like, a term deposit type thing. I've got really low opinions of insurances at the moment as health care keeps rising and all the rest of it. And I'm just like, ugh. Do you know what? I I think I'm better off putting that money away myself. So super obviously, I need, but the trauma and insurance, maybe not so much. Oh, yeah. Yep. You probably understand Wayne more than I do. Useless with money, useless, like, idiot. Think you're talking to an idiot and you've got me. Yep. Mhmm. Mhmm. Yes. Mhmm. Yep. K. No. What was he because we're gonna review it in, like, five months' time, let's stick with I won't proceed with doing the extra. See how well I got putting that away, and then we can sort of we can figure from there because, you know, how I said at the beginning, you've got the worst client when it comes to money. Like, I'm I'm being boldly honest. So let's see how I go with that because I've got smart in my forties, smarter in my forties, I suppose. And I'm actually better than I would have been in my like, in my youth. I would have said, no. Absolutely. Take the money because I'm not going to save it. And then we can review it in five months' time, I think. Yep. Yeah. That sounds a lighter plan. Can I just pop in my notes so that if anyone tries to catch me? That was my fault because I completely thought about it, and I was planning the house. That's probably the last week of every month is the best time to catch me. Because I go away a lot at the moment with work, and it seems to be generally around the last week of the month. I'm in Perth a bit more. Yeah. Yeah. I do email, text messages. I'm I'm I'm probably better at that. It's just where where I go for work, I don't always get reception. And then I'm dealing with contractors, so I'm normally preoccupied. And to be honest, by the time I finish the day's work with them, I don't want to talk to anybody, so I don't even return the phone calls. Yeah. So by the time you've done it at work, you're like, yeah. Okay. I don't feel the work anymore. I just don't want to. But the last week is probably the unwinding week for me, and I'm less busy at work. Yeah. It's genuinely gen like, in my workplace. Absolutely. Because if I don't run off my calendar, I'm I'm screwed for the the day. Genuine generally, yes, but it just depends on where I'm sent to. So if I'm going up to the communities outside of Broom, I will forget any appointment because there's bugger all technology. I love the Outback, so I'm just in my moment in the middle of nowhere, and literally my brain just stopped functioning. But, oh, this is beautiful. But, generally, if I schedule in an appointment but text and email is the easiest way to get hold of me. Yep. Oh, no. No. No. I just feel bad if I've missed hundreds of phone calls. And I go, oh, I feel so bad. And, yeah, it's it's really annoying if you're trying to do your job and you got this idiot that doesn't that it follow through for you. Yes. I just yeah. It's just a really Okay. Perfect. Not at this stage. Not at this stage. Thank you very much. Okay. Thanks very much. Bye. You too.","confidence":0.99316406,"words":[{"word":"hello","start":0.16,"end":0.48,"confidence":0.6586914,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.024836666882038116},{"word":"this","start":0.48,"end":0.71999997,"confidence":0.49267578,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.04778233915567398},{"word":"is","start":0.71999997,"end":0.96,"confidence":0.9921875,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.03437360003590584},{"word":"dean","start":0.96,"end":1.46,"confidence":0.69677734,"punctuated_word":"Dean.","sentiment":"neutral","sentiment_score":0.041755612939596176},{"word":"oh","start":5.44,"end":5.6,"confidence":0.85717773,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.30404630303382874},{"word":"i'm","start":5.6,"end":5.7599998,"confidence":0.99853516,"punctuated_word":"I'm","sentiment":"positive","sentiment_score":0.39429348707199097},{"word":"good","start":5.7599998,"end":5.92,"confidence":0.9951172,"punctuated_word":"good.","sentiment":"positive","sentiment_score":0.4628458023071289},{"word":"thanks","start":5.92,"end":6.16,"confidence":0.9995117,"punctuated_word":"Thanks.","sentiment":"positive","sentiment_score":0.4389112591743469},{"word":"i","start":6.16,"end":6.24,"confidence":0.99609375,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.20775121450424192},{"word":"don't","start":6.24,"end":6.3599997,"confidence":0.99658203,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.172826886177063},{"word":"know","start":6.3599997,"end":6.48,"confidence":0.9951172,"punctuated_word":"know","sentiment":"neutral","sentiment_score":-0.22889983654022217},{"word":"what","start":6.48,"end":6.64,"confidence":0.8964844,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.2273399531841278},{"word":"happened","start":6.64,"end":6.8799996,"confidence":0.9770508,"punctuated_word":"happened.","sentiment":"neutral","sentiment_score":-0.26129841804504395},{"word":"i","start":6.8799996,"end":7.04,"confidence":0.99902344,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.37070587277412415},{"word":"just","start":7.04,"end":7.2,"confidence":0.96875,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.3212154507637024},{"word":"got","start":7.2,"end":7.44,"confidence":0.99902344,"punctuated_word":"got","sentiment":"negative","sentiment_score":-0.35469600558280945},{"word":"cut","start":7.44,"end":7.68,"confidence":0.9941406,"punctuated_word":"cut","sentiment":"negative","sentiment_score":-0.36426442861557007},{"word":"off","start":7.68,"end":8.18,"confidence":0.9995117,"punctuated_word":"off.","sentiment":"neutral","sentiment_score":-0.2870716154575348},{"word":"oh","start":14.16,"end":14.66,"confidence":0.89501953,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.13191017508506775},{"word":"yep","start":15.065,"end":15.384999,"confidence":0.99348956,"punctuated_word":"yep.","sentiment":"neutral","sentiment_score":-0.1215149387717247},{"word":"that","start":15.384999,"end":15.785,"confidence":0.9267578,"punctuated_word":"That","sentiment":"neutral","sentiment_score":-0.27161455154418945},{"word":"sounds","start":15.785,"end":16.025,"confidence":0.98535156,"punctuated_word":"sounds","sentiment":"neutral","sentiment_score":-0.27379298210144043},{"word":"like","start":16.025,"end":16.185,"confidence":0.9838867,"punctuated_word":"like","sentiment":"neutral","sentiment_score":-0.31542789936065674},{"word":"a","start":16.185,"end":16.345,"confidence":0.95166016,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.31538888812065125},{"word":"me","start":16.345,"end":16.505,"confidence":0.8232422,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.29025110602378845},{"word":"thing","start":16.505,"end":16.744999,"confidence":0.98291016,"punctuated_word":"thing","sentiment":"neutral","sentiment_score":-0.28489723801612854},{"word":"that","start":16.744999,"end":16.824999,"confidence":0.9951172,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.2675218880176544},{"word":"i","start":16.824999,"end":16.985,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.23137858510017395},{"word":"do","start":16.985,"end":17.225,"confidence":0.98095703,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.26419755816459656},{"word":"too","start":17.225,"end":17.465,"confidence":0.9375,"punctuated_word":"too","sentiment":"neutral","sentiment_score":-0.2260824888944626},{"word":"all","start":17.465,"end":17.625,"confidence":0.95410156,"punctuated_word":"all","sentiment":"neutral","sentiment_score":-0.20371614396572113},{"word":"the","start":17.625,"end":17.785,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.2204514741897583},{"word":"time","start":17.785,"end":18.285,"confidence":1.0,"punctuated_word":"time.","sentiment":"neutral","sentiment_score":-0.17967945337295532},{"word":"no","start":33.53,"end":33.69,"confidence":0.5263672,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.02149650827050209},{"word":"worries","start":33.69,"end":34.01,"confidence":0.9975586,"punctuated_word":"worries.","sentiment":"neutral","sentiment_score":0.011815473437309263},{"word":"my","start":34.01,"end":34.17,"confidence":1.0,"punctuated_word":"My","sentiment":"neutral","sentiment_score":0.012430228292942049},{"word":"date","start":34.17,"end":34.25,"confidence":1.0,"punctuated_word":"date","sentiment":"neutral","sentiment_score":0.02165502868592739},{"word":"of","start":34.25,"end":34.41,"confidence":0.99609375,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.015549181029200554},{"word":"birth","start":34.41,"end":34.65,"confidence":1.0,"punctuated_word":"birth","sentiment":"neutral","sentiment_score":0.023602701723575592},{"word":"is","start":34.65,"end":34.81,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.02258816361427307},{"word":"10/1069","start":34.81,"end":35.93,"confidence":0.99902344,"punctuated_word":"10/1069.","sentiment":"neutral","sentiment_score":0.025410521775484085},{"word":"my","start":35.93,"end":36.17,"confidence":1.0,"punctuated_word":"My","sentiment":"neutral","sentiment_score":0.025031838566064835},{"word":"address","start":36.17,"end":36.489998,"confidence":1.0,"punctuated_word":"address","sentiment":"neutral","sentiment_score":0.035014647990465164},{"word":"is","start":36.489998,"end":36.65,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.0263899564743042},{"word":"115","start":36.65,"end":37.45,"confidence":0.9996745,"punctuated_word":"115","sentiment":"neutral","sentiment_score":0.032978419214487076},{"word":"casilda","start":37.45,"end":37.93,"confidence":0.6107178,"punctuated_word":"Casilda","sentiment":"neutral","sentiment_score":0.03959738835692406},{"word":"way","start":37.93,"end":38.17,"confidence":0.9265137,"punctuated_word":"Way,","sentiment":"neutral","sentiment_score":0.028141656890511513},{"word":"2","start":38.17,"end":38.33,"confidence":0.87890625,"punctuated_word":"2","sentiment":"neutral","sentiment_score":0.026743389666080475},{"word":"roads","start":38.33,"end":38.83,"confidence":0.7133789,"punctuated_word":"Roads.","sentiment":"neutral","sentiment_score":0.02538429945707321},{"word":"yep","start":48.935,"end":49.435,"confidence":0.98950195,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":-0.032743752002716064},{"word":"yeah","start":61.27,"end":61.75,"confidence":0.99658203,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.1768784523010254},{"word":"i","start":61.75,"end":61.91,"confidence":0.9970703,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.276368111371994},{"word":"just","start":61.91,"end":62.41,"confidence":0.99902344,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.30157315731048584},{"word":"no","start":64.47,"end":64.95,"confidence":0.81347656,"punctuated_word":"no.","sentiment":"negative","sentiment_score":-0.35761570930480957},{"word":"it's","start":64.95,"end":65.27,"confidence":0.9941406,"punctuated_word":"It's","sentiment":"negative","sentiment_score":-0.4206579923629761},{"word":"it's","start":65.27,"end":65.51,"confidence":0.99902344,"punctuated_word":"it's","sentiment":"negative","sentiment_score":-0.4984239339828491},{"word":"a","start":65.51,"end":65.59,"confidence":0.99902344,"punctuated_word":"a","sentiment":"negative","sentiment_score":-0.535325288772583},{"word":"really","start":65.59,"end":65.83,"confidence":1.0,"punctuated_word":"really","sentiment":"negative","sentiment_score":-0.5950000286102295},{"word":"hard","start":65.83,"end":66.07,"confidence":0.99902344,"punctuated_word":"hard","sentiment":"negative","sentiment_score":-0.5839824676513672},{"word":"decision","start":66.07,"end":66.47,"confidence":0.99902344,"punctuated_word":"decision","sentiment":"negative","sentiment_score":-0.5477762818336487},{"word":"because","start":66.47,"end":66.71,"confidence":0.90234375,"punctuated_word":"because","sentiment":"negative","sentiment_score":-0.46995148062705994},{"word":"i'm","start":66.71,"end":66.869995,"confidence":0.9875488,"punctuated_word":"I'm","sentiment":"negative","sentiment_score":-0.4923418462276459},{"word":"more","start":66.869995,"end":67.11,"confidence":0.4428711,"punctuated_word":"more","sentiment":"negative","sentiment_score":-0.4532517194747925},{"word":"aging","start":67.11,"end":67.61,"confidence":0.5979004,"punctuated_word":"aging.","sentiment":"negative","sentiment_score":-0.424652099609375},{"word":"but","start":69.27,"end":69.51,"confidence":0.84228516,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.2009040266275406},{"word":"i","start":69.51,"end":69.67,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.2641601264476776},{"word":"just","start":69.67,"end":70.17,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.24269595742225647},{"word":"i","start":70.47,"end":70.63,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.2837938070297241},{"word":"think","start":70.63,"end":70.95,"confidence":0.99902344,"punctuated_word":"think","sentiment":"neutral","sentiment_score":-0.27450376749038696},{"word":"that","start":70.95,"end":71.45,"confidence":0.9013672,"punctuated_word":"that,","sentiment":"neutral","sentiment_score":-0.3313658535480499},{"word":"like","start":71.59,"end":71.83,"confidence":0.99560547,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.32672661542892456},{"word":"the","start":71.83,"end":72.07,"confidence":0.9941406,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.4222634434700012},{"word":"cost","start":72.07,"end":72.39,"confidence":0.9970703,"punctuated_word":"cost","sentiment":"negative","sentiment_score":-0.3550538122653961},{"word":"that","start":72.39,"end":72.63,"confidence":0.9980469,"punctuated_word":"that","sentiment":"negative","sentiment_score":-0.35540398955345154},{"word":"it's","start":72.63,"end":72.869995,"confidence":0.9980469,"punctuated_word":"it's","sentiment":"negative","sentiment_score":-0.3957556486129761},{"word":"going","start":72.869995,"end":73.11,"confidence":1.0,"punctuated_word":"going","sentiment":"negative","sentiment_score":-0.4255689680576325},{"word":"to","start":73.11,"end":73.27,"confidence":1.0,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.4352202713489533},{"word":"be","start":73.27,"end":73.77,"confidence":0.9880371,"punctuated_word":"be,","sentiment":"negative","sentiment_score":-0.3860499858856201},{"word":"i'm","start":74.625,"end":74.784996,"confidence":1.0,"punctuated_word":"I'm","sentiment":"negative","sentiment_score":-0.449272096157074},{"word":"better","start":74.784996,"end":75.104996,"confidence":1.0,"punctuated_word":"better","sentiment":"negative","sentiment_score":-0.4341294169425965},{"word":"off","start":75.104996,"end":75.34499,"confidence":0.9941406,"punctuated_word":"off","sentiment":"negative","sentiment_score":-0.3964486420154571},{"word":"investing","start":75.34499,"end":75.84499,"confidence":0.9980469,"punctuated_word":"investing","sentiment":"neutral","sentiment_score":-0.27081984281539917},{"word":"just","start":76.064995,"end":76.30499,"confidence":0.9941406,"punctuated_word":"just","sentiment":"negative","sentiment_score":-0.3657866716384888},{"word":"in","start":76.30499,"end":76.465,"confidence":0.94433594,"punctuated_word":"in,","sentiment":"neutral","sentiment_score":-0.3190878629684448},{"word":"like","start":76.465,"end":76.784996,"confidence":0.99902344,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.23516762256622312},{"word":"a","start":76.784996,"end":76.865,"confidence":0.984375,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.26174283027648926},{"word":"term","start":76.865,"end":77.104996,"confidence":0.8911133,"punctuated_word":"term","sentiment":"neutral","sentiment_score":-0.18290899693965912},{"word":"deposit","start":77.104996,"end":77.604996,"confidence":0.99902344,"punctuated_word":"deposit","sentiment":"neutral","sentiment_score":-0.2262403964996338},{"word":"type","start":77.66499,"end":77.905,"confidence":0.94628906,"punctuated_word":"type","sentiment":"neutral","sentiment_score":-0.2288219183683395},{"word":"thing","start":77.905,"end":78.405,"confidence":0.98413086,"punctuated_word":"thing.","sentiment":"neutral","sentiment_score":-0.1955428272485733},{"word":"i've","start":82.064995,"end":82.30499,"confidence":0.77905273,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":-0.1631254255771637},{"word":"got","start":82.30499,"end":82.465,"confidence":0.9980469,"punctuated_word":"got","sentiment":"neutral","sentiment_score":-0.19456195831298828},{"word":"really","start":82.465,"end":82.704994,"confidence":0.9951172,"punctuated_word":"really","sentiment":"neutral","sentiment_score":-0.23649118840694427},{"word":"low","start":82.704994,"end":82.945,"confidence":0.98095703,"punctuated_word":"low","sentiment":"neutral","sentiment_score":-0.28258752822875977},{"word":"opinions","start":82.945,"end":83.424995,"confidence":0.98828125,"punctuated_word":"opinions","sentiment":"neutral","sentiment_score":-0.2801659107208252},{"word":"of","start":83.424995,"end":83.585,"confidence":0.9199219,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.27242666482925415},{"word":"insurances","start":83.585,"end":84.085,"confidence":0.7590332,"punctuated_word":"insurances","sentiment":"neutral","sentiment_score":-0.2514740526676178},{"word":"at","start":84.225,"end":84.465,"confidence":0.98291016,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.28655770421028137},{"word":"the","start":84.465,"end":84.545,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.261435329914093},{"word":"moment","start":84.545,"end":84.865,"confidence":0.9863281,"punctuated_word":"moment","sentiment":"neutral","sentiment_score":-0.28813159465789795},{"word":"as","start":84.865,"end":85.024994,"confidence":0.8041992,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.21442729234695437},{"word":"health","start":85.024994,"end":85.265,"confidence":0.8730469,"punctuated_word":"health","sentiment":"neutral","sentiment_score":-0.22305527329444885},{"word":"care","start":85.265,"end":85.505,"confidence":0.9980469,"punctuated_word":"care","sentiment":"neutral","sentiment_score":-0.18902109563350675},{"word":"keeps","start":85.505,"end":85.905,"confidence":0.9951172,"punctuated_word":"keeps","sentiment":"neutral","sentiment_score":-0.2455184310674667},{"word":"rising","start":85.905,"end":86.30499,"confidence":0.99609375,"punctuated_word":"rising","sentiment":"neutral","sentiment_score":-0.2450428605079651},{"word":"and","start":86.30499,"end":86.80499,"confidence":0.9838867,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.20393818616867063},{"word":"all","start":87.33,"end":87.49,"confidence":1.0,"punctuated_word":"all","sentiment":"neutral","sentiment_score":-0.18100905418395996},{"word":"the","start":87.49,"end":87.57,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.16321206092834473},{"word":"rest","start":87.57,"end":87.81,"confidence":1.0,"punctuated_word":"rest","sentiment":"neutral","sentiment_score":-0.16473573446273804},{"word":"of","start":87.81,"end":87.89,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.16155919432640076},{"word":"it","start":87.89,"end":88.049995,"confidence":0.9316406,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":-0.15533125400543213},{"word":"and","start":88.049995,"end":88.29,"confidence":0.99902344,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.12172815948724748},{"word":"i'm","start":88.29,"end":88.369995,"confidence":0.99902344,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.26570624113082886},{"word":"just","start":88.369995,"end":88.61,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.2714013159275055},{"word":"like","start":88.61,"end":88.85,"confidence":0.92089844,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.23330265283584595},{"word":"ugh","start":88.85,"end":89.35,"confidence":0.74226886,"punctuated_word":"ugh.","sentiment":"neutral","sentiment_score":-0.28148025274276733},{"word":"do","start":89.49,"end":89.65,"confidence":0.63671875,"punctuated_word":"Do","sentiment":"neutral","sentiment_score":-0.2988952696323395},{"word":"you","start":89.65,"end":89.729996,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.22008861601352692},{"word":"know","start":89.729996,"end":89.89,"confidence":1.0,"punctuated_word":"know","sentiment":"neutral","sentiment_score":-0.27740392088890076},{"word":"what","start":89.89,"end":90.29,"confidence":0.9946289,"punctuated_word":"what?","sentiment":"neutral","sentiment_score":-0.2552247643470764},{"word":"i","start":90.29,"end":90.53,"confidence":0.8305664,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.39317601919174194},{"word":"i","start":90.53,"end":90.61,"confidence":0.80322266,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.4249055683612823},{"word":"think","start":90.61,"end":90.85,"confidence":0.99902344,"punctuated_word":"think","sentiment":"negative","sentiment_score":-0.46505653858184814},{"word":"i'm","start":90.85,"end":91.009995,"confidence":0.99853516,"punctuated_word":"I'm","sentiment":"negative","sentiment_score":-0.452885240316391},{"word":"better","start":91.009995,"end":91.409996,"confidence":0.99902344,"punctuated_word":"better","sentiment":"negative","sentiment_score":-0.5016424655914307},{"word":"off","start":91.409996,"end":91.909996,"confidence":0.9941406,"punctuated_word":"off","sentiment":"negative","sentiment_score":-0.46023428440093994},{"word":"putting","start":93.49,"end":93.81,"confidence":0.9980469,"punctuated_word":"putting","sentiment":"negative","sentiment_score":-0.47499319911003113},{"word":"that","start":93.81,"end":94.049995,"confidence":0.99902344,"punctuated_word":"that","sentiment":"negative","sentiment_score":-0.4586122632026672},{"word":"money","start":94.049995,"end":94.45,"confidence":1.0,"punctuated_word":"money","sentiment":"negative","sentiment_score":-0.4033218026161194},{"word":"away","start":94.45,"end":94.77,"confidence":1.0,"punctuated_word":"away","sentiment":"negative","sentiment_score":-0.3794483244419098},{"word":"myself","start":94.77,"end":95.17,"confidence":0.93725586,"punctuated_word":"myself.","sentiment":"negative","sentiment_score":-0.4105012714862823},{"word":"so","start":95.17,"end":95.67,"confidence":0.99902344,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.25109249353408813},{"word":"super","start":96.29,"end":96.61,"confidence":0.6064453,"punctuated_word":"super","sentiment":"neutral","sentiment_score":-0.26767632365226746},{"word":"obviously","start":96.61,"end":97.09,"confidence":0.5541992,"punctuated_word":"obviously,","sentiment":"neutral","sentiment_score":-0.25552845001220703},{"word":"i","start":97.09,"end":97.17,"confidence":0.9902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.2629235088825226},{"word":"need","start":97.17,"end":97.409996,"confidence":0.7385254,"punctuated_word":"need,","sentiment":"neutral","sentiment_score":-0.26716530323028564},{"word":"but","start":97.409996,"end":97.57,"confidence":0.99902344,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.2353544235229492},{"word":"the","start":97.57,"end":97.729996,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.31925180554389954},{"word":"trauma","start":97.729996,"end":98.13,"confidence":0.9941406,"punctuated_word":"trauma","sentiment":"neutral","sentiment_score":-0.30508413910865784},{"word":"and","start":98.13,"end":98.63,"confidence":0.94921875,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.2972087562084198},{"word":"insurance","start":99.09,"end":99.59,"confidence":0.7463379,"punctuated_word":"insurance,","sentiment":"neutral","sentiment_score":-0.2828795313835144},{"word":"maybe","start":99.649994,"end":99.97,"confidence":0.99609375,"punctuated_word":"maybe","sentiment":"neutral","sentiment_score":-0.2951161563396454},{"word":"not","start":99.97,"end":100.21,"confidence":0.98828125,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.28997528553009033},{"word":"so","start":100.21,"end":100.369995,"confidence":0.99902344,"punctuated_word":"so","sentiment":"negative","sentiment_score":-0.3473268449306488},{"word":"much","start":100.369995,"end":100.725,"confidence":0.99316406,"punctuated_word":"much.","sentiment":"neutral","sentiment_score":-0.2798572778701782},{"word":"oh","start":110.405,"end":110.565,"confidence":0.83935547,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.09392688423395155},{"word":"yeah","start":110.565,"end":111.065,"confidence":0.9819336,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":-0.0933460146188736},{"word":"yep","start":111.125,"end":111.625,"confidence":0.88842773,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":-0.05516207963228226},{"word":"you","start":111.924995,"end":112.085,"confidence":0.984375,"punctuated_word":"You","sentiment":"neutral","sentiment_score":-0.09322814643383026},{"word":"probably","start":112.085,"end":112.485,"confidence":0.9970703,"punctuated_word":"probably","sentiment":"neutral","sentiment_score":-0.18417677283287048},{"word":"understand","start":112.485,"end":112.884995,"confidence":1.0,"punctuated_word":"understand","sentiment":"neutral","sentiment_score":-0.26936885714530945},{"word":"wayne","start":112.884995,"end":113.125,"confidence":0.77441406,"punctuated_word":"Wayne","sentiment":"neutral","sentiment_score":-0.2646147906780243},{"word":"more","start":113.125,"end":113.284996,"confidence":0.99609375,"punctuated_word":"more","sentiment":"neutral","sentiment_score":-0.2273080348968506},{"word":"than","start":113.284996,"end":113.445,"confidence":1.0,"punctuated_word":"than","sentiment":"neutral","sentiment_score":-0.3323940634727478},{"word":"i","start":113.445,"end":113.604996,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.31660354137420654},{"word":"do","start":113.604996,"end":114.005,"confidence":0.984375,"punctuated_word":"do.","sentiment":"neutral","sentiment_score":-0.2127060443162918},{"word":"useless","start":114.005,"end":114.485,"confidence":0.9741211,"punctuated_word":"Useless","sentiment":"negative","sentiment_score":-0.6682813167572021},{"word":"with","start":114.485,"end":114.645,"confidence":0.9375,"punctuated_word":"with","sentiment":"negative","sentiment_score":-0.6547099947929382},{"word":"money","start":114.645,"end":114.965,"confidence":0.75,"punctuated_word":"money,","sentiment":"negative","sentiment_score":-0.5754591226577759},{"word":"useless","start":114.965,"end":115.465,"confidence":0.8234863,"punctuated_word":"useless,","sentiment":"negative","sentiment_score":-0.6603713035583496},{"word":"like","start":115.765,"end":116.085,"confidence":0.90649414,"punctuated_word":"like,","sentiment":"negative","sentiment_score":-0.6814671158790588},{"word":"idiot","start":116.085,"end":116.46,"confidence":0.98950195,"punctuated_word":"idiot.","sentiment":"negative","sentiment_score":-0.6183385848999023},{"word":"think","start":117.26,"end":117.5,"confidence":0.9291992,"punctuated_word":"Think","sentiment":"negative","sentiment_score":-0.3880108594894409},{"word":"you're","start":117.5,"end":117.74,"confidence":0.97631836,"punctuated_word":"you're","sentiment":"negative","sentiment_score":-0.4484484195709229},{"word":"talking","start":117.74,"end":117.979996,"confidence":1.0,"punctuated_word":"talking","sentiment":"negative","sentiment_score":-0.3660789728164673},{"word":"to","start":117.979996,"end":118.14,"confidence":0.99902344,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.5625773072242737},{"word":"an","start":118.14,"end":118.22,"confidence":0.9892578,"punctuated_word":"an","sentiment":"negative","sentiment_score":-0.4557701349258423},{"word":"idiot","start":118.22,"end":118.46,"confidence":0.99902344,"punctuated_word":"idiot","sentiment":"negative","sentiment_score":-0.5548536777496338},{"word":"and","start":118.46,"end":118.7,"confidence":0.5732422,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.2518191635608673},{"word":"you've","start":118.7,"end":118.86,"confidence":0.9526367,"punctuated_word":"you've","sentiment":"negative","sentiment_score":-0.3705766201019287},{"word":"got","start":118.86,"end":119.02,"confidence":0.9980469,"punctuated_word":"got","sentiment":"neutral","sentiment_score":-0.3206162750720978},{"word":"me","start":119.02,"end":119.52,"confidence":0.9970703,"punctuated_word":"me.","sentiment":"neutral","sentiment_score":-0.26634931564331055},{"word":"yep","start":150.38,"end":150.88,"confidence":0.75341797,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.20228201150894165},{"word":"mhmm","start":157.715,"end":158.215,"confidence":0.97436523,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.32157835364341736},{"word":"mhmm","start":183.375,"end":183.875,"confidence":0.92407227,"punctuated_word":"Mhmm.","sentiment":"positive","sentiment_score":0.3402245342731476},{"word":"yes","start":190.3575,"end":190.8575,"confidence":0.9975586,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.10453016310930252},{"word":"mhmm","start":201.66,"end":202.16,"confidence":0.9715576,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.05666312575340271},{"word":"yep","start":274.845,"end":275.345,"confidence":0.9277344,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.1984214037656784},{"word":"k","start":361.05502,"end":361.55502,"confidence":0.9123535,"punctuated_word":"K.","sentiment":"neutral","sentiment_score":-0.027974307537078857},{"word":"no","start":367.34,"end":367.66,"confidence":0.7751465,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.1168176457285881},{"word":"what","start":367.66,"end":367.90002,"confidence":0.93359375,"punctuated_word":"What","sentiment":"neutral","sentiment_score":-0.039886005222797394},{"word":"was","start":367.90002,"end":368.14,"confidence":0.62158203,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.06070500612258911},{"word":"he","start":368.14,"end":368.30002,"confidence":0.63623047,"punctuated_word":"he","sentiment":"neutral","sentiment_score":0.029387816786766052},{"word":"because","start":368.54,"end":368.86002,"confidence":0.88720703,"punctuated_word":"because","sentiment":"neutral","sentiment_score":0.1217527836561203},{"word":"we're","start":368.86002,"end":369.02002,"confidence":0.9863281,"punctuated_word":"we're","sentiment":"neutral","sentiment_score":0.0705641359090805},{"word":"gonna","start":369.02002,"end":369.34,"confidence":0.99609375,"punctuated_word":"gonna","sentiment":"neutral","sentiment_score":0.09799672663211824},{"word":"review","start":369.34,"end":369.82,"confidence":0.9941406,"punctuated_word":"review","sentiment":"neutral","sentiment_score":0.08725353330373764},{"word":"it","start":369.82,"end":369.90002,"confidence":0.9863281,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.009113796055316923},{"word":"in","start":369.90002,"end":370.38,"confidence":0.97924805,"punctuated_word":"in,","sentiment":"neutral","sentiment_score":0.01984801329672337},{"word":"like","start":370.38,"end":370.7,"confidence":0.99560547,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":0.012692203745245934},{"word":"five","start":370.7,"end":370.94,"confidence":0.99609375,"punctuated_word":"five","sentiment":"neutral","sentiment_score":0.0036592036485672},{"word":"months'","start":370.94,"end":371.42,"confidence":0.72509766,"punctuated_word":"months'","sentiment":"neutral","sentiment_score":0.013669870793819427},{"word":"time","start":371.42,"end":371.92,"confidence":0.90625,"punctuated_word":"time,","sentiment":"neutral","sentiment_score":0.011104821227490902},{"word":"let's","start":373.5,"end":373.82,"confidence":0.9970703,"punctuated_word":"let's","sentiment":"neutral","sentiment_score":-0.022890929132699966},{"word":"stick","start":373.82,"end":374.06,"confidence":0.88720703,"punctuated_word":"stick","sentiment":"neutral","sentiment_score":-0.01515810750424862},{"word":"with","start":374.06,"end":374.38,"confidence":0.99902344,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.033761441707611084},{"word":"i","start":374.54,"end":374.7,"confidence":0.7866211,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.06289926171302795},{"word":"won't","start":374.7,"end":374.94,"confidence":0.826416,"punctuated_word":"won't","sentiment":"neutral","sentiment_score":-0.07545196264982224},{"word":"proceed","start":374.94,"end":375.44,"confidence":0.984375,"punctuated_word":"proceed","sentiment":"neutral","sentiment_score":-0.07518180459737778},{"word":"with","start":375.58002,"end":375.82,"confidence":0.9921875,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.09012726694345474},{"word":"doing","start":375.82,"end":376.14,"confidence":0.9980469,"punctuated_word":"doing","sentiment":"neutral","sentiment_score":-0.09030736982822418},{"word":"the","start":376.14,"end":376.30002,"confidence":0.9902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.09831690788269044},{"word":"extra","start":376.30002,"end":376.80002,"confidence":0.59643555,"punctuated_word":"extra.","sentiment":"neutral","sentiment_score":-0.10748615860939026},{"word":"see","start":378.605,"end":378.845,"confidence":1.0,"punctuated_word":"See","sentiment":"neutral","sentiment_score":-0.10919465869665146},{"word":"how","start":378.845,"end":379.005,"confidence":0.9941406,"punctuated_word":"how","sentiment":"neutral","sentiment_score":-0.1416167914867401},{"word":"well","start":379.005,"end":379.24503,"confidence":0.99316406,"punctuated_word":"well","sentiment":"neutral","sentiment_score":-0.09884418547153472},{"word":"i","start":379.24503,"end":379.405,"confidence":0.96875,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.11546654999256134},{"word":"got","start":379.405,"end":379.64502,"confidence":0.48535156,"punctuated_word":"got","sentiment":"neutral","sentiment_score":-0.11600718647241592},{"word":"putting","start":379.64502,"end":380.045,"confidence":0.87158203,"punctuated_word":"putting","sentiment":"neutral","sentiment_score":-0.11878009140491486},{"word":"that","start":380.045,"end":380.285,"confidence":0.97802734,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.16008836030960083},{"word":"away","start":380.285,"end":380.785,"confidence":0.86035156,"punctuated_word":"away,","sentiment":"neutral","sentiment_score":-0.03434597700834274},{"word":"and","start":383.08502,"end":383.325,"confidence":0.8881836,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.1058170199394226},{"word":"then","start":383.325,"end":383.64502,"confidence":0.99902344,"punctuated_word":"then","sentiment":"neutral","sentiment_score":-0.09959299117326736},{"word":"we","start":383.64502,"end":383.80502,"confidence":0.9980469,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.11162815988063812},{"word":"can","start":383.80502,"end":384.125,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.1165049970149994},{"word":"sort","start":384.125,"end":384.36502,"confidence":0.98291016,"punctuated_word":"sort","sentiment":"neutral","sentiment_score":-0.09401095658540726},{"word":"of","start":384.36502,"end":384.52502,"confidence":0.9980469,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.1047285944223404},{"word":"we","start":384.605,"end":384.765,"confidence":0.94384766,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.1230701357126236},{"word":"can","start":384.765,"end":385.005,"confidence":0.97509766,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.09421691298484802},{"word":"figure","start":385.005,"end":385.325,"confidence":0.9970703,"punctuated_word":"figure","sentiment":"neutral","sentiment_score":-0.08496338874101639},{"word":"from","start":385.325,"end":385.565,"confidence":0.8359375,"punctuated_word":"from","sentiment":"neutral","sentiment_score":-0.08425300568342209},{"word":"there","start":385.565,"end":385.725,"confidence":0.9941406,"punctuated_word":"there","sentiment":"neutral","sentiment_score":-0.10838425904512404},{"word":"because","start":385.725,"end":386.225,"confidence":0.7216797,"punctuated_word":"because,","sentiment":"neutral","sentiment_score":-0.096296988427639},{"word":"you","start":386.765,"end":387.005,"confidence":0.9980469,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.11678513884544373},{"word":"know","start":387.005,"end":387.165,"confidence":0.99658203,"punctuated_word":"know,","sentiment":"neutral","sentiment_score":-0.1085495501756668},{"word":"how","start":387.165,"end":387.325,"confidence":0.99902344,"punctuated_word":"how","sentiment":"neutral","sentiment_score":-0.10467278212308884},{"word":"i","start":387.325,"end":387.48502,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.07125568389892578},{"word":"said","start":387.48502,"end":387.725,"confidence":0.9819336,"punctuated_word":"said","sentiment":"neutral","sentiment_score":-0.03785509616136551},{"word":"at","start":387.725,"end":387.885,"confidence":0.98291016,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.09784726798534392},{"word":"the","start":387.885,"end":387.96503,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.0935884416103363},{"word":"beginning","start":387.96503,"end":388.46503,"confidence":0.9226074,"punctuated_word":"beginning,","sentiment":"neutral","sentiment_score":-0.10145571827888487},{"word":"you've","start":388.765,"end":389.005,"confidence":0.8066406,"punctuated_word":"you've","sentiment":"neutral","sentiment_score":-0.17826759815216064},{"word":"got","start":389.005,"end":389.165,"confidence":0.9921875,"punctuated_word":"got","sentiment":"neutral","sentiment_score":-0.25946587324142456},{"word":"the","start":389.165,"end":389.24503,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.27339985966682434},{"word":"worst","start":389.24503,"end":389.565,"confidence":0.9633789,"punctuated_word":"worst","sentiment":"neutral","sentiment_score":-0.31691646575927734},{"word":"client","start":389.565,"end":389.80502,"confidence":0.99316406,"punctuated_word":"client","sentiment":"negative","sentiment_score":-0.3837213516235352},{"word":"when","start":389.80502,"end":389.96503,"confidence":1.0,"punctuated_word":"when","sentiment":"neutral","sentiment_score":-0.224792942404747},{"word":"it","start":389.96503,"end":390.125,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.228220596909523},{"word":"comes","start":390.125,"end":390.36502,"confidence":1.0,"punctuated_word":"comes","sentiment":"neutral","sentiment_score":-0.19904276728630063},{"word":"to","start":390.36502,"end":390.52502,"confidence":0.9970703,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.20241238176822665},{"word":"money","start":390.52502,"end":391.02502,"confidence":0.9074707,"punctuated_word":"money.","sentiment":"neutral","sentiment_score":-0.22209754586219788},{"word":"like","start":392.77,"end":393.16998,"confidence":0.9387207,"punctuated_word":"Like,","sentiment":"neutral","sentiment_score":-0.10328388959169388},{"word":"i'm","start":393.16998,"end":393.33,"confidence":0.99902344,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.09900154918432236},{"word":"i'm","start":393.33,"end":393.49,"confidence":0.9482422,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.0980083793401718},{"word":"being","start":393.49,"end":393.99,"confidence":0.9951172,"punctuated_word":"being","sentiment":"neutral","sentiment_score":-0.07884573936462402},{"word":"boldly","start":394.13,"end":394.63,"confidence":0.9921875,"punctuated_word":"boldly","sentiment":"neutral","sentiment_score":-0.12748956680297852},{"word":"honest","start":394.77,"end":395.27,"confidence":0.9567871,"punctuated_word":"honest.","sentiment":"neutral","sentiment_score":-0.11198998987674712},{"word":"so","start":395.41,"end":395.91,"confidence":0.95703125,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.030239921063184735},{"word":"let's","start":399.49,"end":399.81,"confidence":0.87939453,"punctuated_word":"let's","sentiment":"neutral","sentiment_score":0.23774026334285736},{"word":"see","start":399.81,"end":400.05,"confidence":0.9941406,"punctuated_word":"see","sentiment":"positive","sentiment_score":0.33803102374076843},{"word":"how","start":400.05,"end":400.29,"confidence":0.9941406,"punctuated_word":"how","sentiment":"neutral","sentiment_score":0.22956259548664093},{"word":"i","start":400.29,"end":400.37,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.2316063493490219},{"word":"go","start":400.37,"end":400.53,"confidence":0.984375,"punctuated_word":"go","sentiment":"neutral","sentiment_score":0.25060057640075684},{"word":"with","start":400.53,"end":400.77,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.2509192228317261},{"word":"that","start":400.77,"end":400.93,"confidence":0.9863281,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.2516063153743744},{"word":"because","start":400.93,"end":401.16998,"confidence":0.63134766,"punctuated_word":"because","sentiment":"neutral","sentiment_score":0.2108801156282425},{"word":"i've","start":401.16998,"end":401.41,"confidence":0.9707031,"punctuated_word":"I've","sentiment":"positive","sentiment_score":0.401770681142807},{"word":"got","start":401.41,"end":401.91,"confidence":1.0,"punctuated_word":"got","sentiment":"positive","sentiment_score":0.3676106035709381},{"word":"smart","start":403.49,"end":403.88998,"confidence":0.89990234,"punctuated_word":"smart","sentiment":"neutral","sentiment_score":0.28749606013298035},{"word":"in","start":403.88998,"end":404.13,"confidence":0.99609375,"punctuated_word":"in","sentiment":"positive","sentiment_score":0.3805699646472931},{"word":"my","start":404.13,"end":404.44998,"confidence":1.0,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.3040899634361267},{"word":"forties","start":404.44998,"end":404.94998,"confidence":0.7815755,"punctuated_word":"forties,","sentiment":"neutral","sentiment_score":0.27341896295547485},{"word":"smarter","start":405.33,"end":405.72998,"confidence":0.9482422,"punctuated_word":"smarter","sentiment":"neutral","sentiment_score":0.2111702263355255},{"word":"in","start":405.72998,"end":405.97,"confidence":0.9790039,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.2771124243736267},{"word":"my","start":405.97,"end":406.13,"confidence":1.0,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.1889020204544067},{"word":"forties","start":406.13,"end":406.53,"confidence":0.976237,"punctuated_word":"forties,","sentiment":"neutral","sentiment_score":0.1889597624540329},{"word":"i","start":406.53,"end":406.61,"confidence":0.98828125,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.094657763838768},{"word":"suppose","start":406.61,"end":407.11,"confidence":0.88134766,"punctuated_word":"suppose.","sentiment":"neutral","sentiment_score":0.1504088044166565},{"word":"and","start":408.14502,"end":408.385,"confidence":0.9741211,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.14738406240940094},{"word":"i'm","start":408.385,"end":408.545,"confidence":0.9995117,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.2675052285194397},{"word":"actually","start":408.545,"end":408.785,"confidence":0.99609375,"punctuated_word":"actually","sentiment":"neutral","sentiment_score":0.22847804427146912},{"word":"better","start":408.785,"end":409.105,"confidence":1.0,"punctuated_word":"better","sentiment":"neutral","sentiment_score":0.19637863337993625},{"word":"than","start":409.105,"end":409.185,"confidence":0.9980469,"punctuated_word":"than","sentiment":"neutral","sentiment_score":0.1802222430706024},{"word":"i","start":409.185,"end":409.265,"confidence":0.9970703,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.10913500189781188},{"word":"would","start":409.265,"end":409.505,"confidence":1.0,"punctuated_word":"would","sentiment":"neutral","sentiment_score":0.1888790875673294},{"word":"have","start":409.505,"end":409.58502,"confidence":0.7338867,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.106843963265419},{"word":"been","start":409.58502,"end":409.70502,"confidence":0.9951172,"punctuated_word":"been","sentiment":"neutral","sentiment_score":0.09456785023212431},{"word":"in","start":409.70502,"end":409.825,"confidence":0.7216797,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.16586053371429443},{"word":"my","start":409.825,"end":409.90503,"confidence":0.9658203,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.09493841230869292},{"word":"like","start":409.98502,"end":410.14502,"confidence":0.732666,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":0.03781240060925484},{"word":"in","start":410.14502,"end":410.30502,"confidence":0.9951172,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.12373608350753784},{"word":"my","start":410.30502,"end":410.385,"confidence":0.9970703,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.13040965795516968},{"word":"youth","start":410.385,"end":410.625,"confidence":0.80981445,"punctuated_word":"youth.","sentiment":"neutral","sentiment_score":0.11146613210439682},{"word":"i","start":410.625,"end":410.70502,"confidence":0.8959961,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.11343617737293243},{"word":"would","start":410.70502,"end":410.86502,"confidence":0.99902344,"punctuated_word":"would","sentiment":"neutral","sentiment_score":-0.11803510785102844},{"word":"have","start":410.86502,"end":410.945,"confidence":0.89501953,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.05930629372596741},{"word":"said","start":410.945,"end":411.18503,"confidence":0.8798828,"punctuated_word":"said,","sentiment":"neutral","sentiment_score":-0.08484417200088501},{"word":"no","start":411.18503,"end":411.345,"confidence":0.93066406,"punctuated_word":"no.","sentiment":"neutral","sentiment_score":-0.2384490668773651},{"word":"absolutely","start":411.345,"end":411.74503,"confidence":0.8342285,"punctuated_word":"Absolutely.","sentiment":"neutral","sentiment_score":-0.12397776544094086},{"word":"take","start":411.74503,"end":411.98502,"confidence":0.84716797,"punctuated_word":"Take","sentiment":"neutral","sentiment_score":-0.2669885754585266},{"word":"the","start":411.98502,"end":412.065,"confidence":0.99121094,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.27603769302368164},{"word":"money","start":412.065,"end":412.385,"confidence":1.0,"punctuated_word":"money","sentiment":"neutral","sentiment_score":-0.1592353880405426},{"word":"because","start":412.385,"end":412.625,"confidence":0.8510742,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.24428176879882812},{"word":"i'm","start":412.625,"end":412.70502,"confidence":1.0,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.30131691694259644},{"word":"not","start":412.70502,"end":412.86502,"confidence":1.0,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.2673294246196747},{"word":"going","start":412.86502,"end":413.18503,"confidence":1.0,"punctuated_word":"going","sentiment":"neutral","sentiment_score":-0.18100658059120175},{"word":"to","start":413.18503,"end":413.42502,"confidence":0.9970703,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.2087935358285904},{"word":"save","start":413.42502,"end":413.665,"confidence":0.99902344,"punctuated_word":"save","sentiment":"neutral","sentiment_score":-0.24525579810142517},{"word":"it","start":413.665,"end":414.165,"confidence":0.8688965,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":-0.14669768512248993},{"word":"and","start":416.70502,"end":416.945,"confidence":0.99121094,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.05343635380268097},{"word":"then","start":416.945,"end":417.105,"confidence":1.0,"punctuated_word":"then","sentiment":"neutral","sentiment_score":-0.0421002097427845},{"word":"we","start":417.105,"end":417.265,"confidence":0.99609375,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.04431460052728653},{"word":"can","start":417.265,"end":417.505,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.05338138714432717},{"word":"review","start":417.505,"end":417.90503,"confidence":0.8852539,"punctuated_word":"review","sentiment":"neutral","sentiment_score":0.011196374893188477},{"word":"it","start":417.90503,"end":417.98502,"confidence":0.97509766,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.02294221520423889},{"word":"in","start":417.98502,"end":418.225,"confidence":0.8569336,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.001454811543226242},{"word":"five","start":418.225,"end":418.46503,"confidence":0.9970703,"punctuated_word":"five","sentiment":"neutral","sentiment_score":-0.00919046625494957},{"word":"months'","start":418.46503,"end":418.86502,"confidence":0.7438965,"punctuated_word":"months'","sentiment":"neutral","sentiment_score":0.0027852319180965424},{"word":"time","start":418.86502,"end":419.18503,"confidence":0.94750977,"punctuated_word":"time,","sentiment":"neutral","sentiment_score":0.04429740458726883},{"word":"i","start":419.18503,"end":419.265,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.06428027898073196},{"word":"think","start":419.265,"end":419.765,"confidence":0.99609375,"punctuated_word":"think.","sentiment":"neutral","sentiment_score":0.02537551149725914},{"word":"yep","start":425.67,"end":426.17,"confidence":0.92993164,"punctuated_word":"Yep.","sentiment":"positive","sentiment_score":0.36719101667404175},{"word":"yeah","start":449.96002,"end":450.46002,"confidence":0.7651367,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.2049572467803955},{"word":"that","start":451.40002,"end":451.64,"confidence":0.9819336,"punctuated_word":"That","sentiment":"positive","sentiment_score":0.34915125370025635},{"word":"sounds","start":451.64,"end":452.14,"confidence":0.98828125,"punctuated_word":"sounds","sentiment":"positive","sentiment_score":0.3997404277324677},{"word":"a","start":452.2,"end":452.28,"confidence":0.96435547,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.36161738634109497},{"word":"lighter","start":452.28,"end":452.76,"confidence":0.7495117,"punctuated_word":"lighter","sentiment":"neutral","sentiment_score":0.31346774101257324},{"word":"plan","start":452.76,"end":453.26,"confidence":0.98999023,"punctuated_word":"plan.","sentiment":"positive","sentiment_score":0.43897825479507446},{"word":"can","start":455.48,"end":455.80002,"confidence":0.8852539,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":0.07396213710308075},{"word":"i","start":455.80002,"end":456.04,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.07797497510910034},{"word":"just","start":456.04,"end":456.44,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.10552887618541718},{"word":"pop","start":456.44,"end":456.68002,"confidence":0.99609375,"punctuated_word":"pop","sentiment":"neutral","sentiment_score":0.0778014063835144},{"word":"in","start":456.68002,"end":457.0,"confidence":0.9980469,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.09127146750688551},{"word":"my","start":457.0,"end":457.24002,"confidence":0.99902344,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.06406550109386444},{"word":"notes","start":457.24002,"end":457.74002,"confidence":0.80566406,"punctuated_word":"notes","sentiment":"neutral","sentiment_score":0.05141247808933258},{"word":"so","start":458.2,"end":458.44,"confidence":0.5498047,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.06520617008209229},{"word":"that","start":458.44,"end":458.52002,"confidence":0.42529297,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.06339332461357117},{"word":"if","start":458.52002,"end":458.68002,"confidence":0.63720703,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.06593796610832214},{"word":"anyone","start":458.68002,"end":459.08002,"confidence":0.5488281,"punctuated_word":"anyone","sentiment":"neutral","sentiment_score":0.05516016483306885},{"word":"tries","start":459.08002,"end":459.15002,"confidence":0.5175781,"punctuated_word":"tries","sentiment":"neutral","sentiment_score":0.017812220379710197},{"word":"to","start":459.15002,"end":459.40002,"confidence":0.9951172,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.016958944499492645},{"word":"catch","start":459.40002,"end":459.72,"confidence":0.23425293,"punctuated_word":"catch","sentiment":"neutral","sentiment_score":0.01855175942182541},{"word":"me","start":459.72,"end":460.005,"confidence":0.8186035,"punctuated_word":"me?","sentiment":"neutral","sentiment_score":0.013867953792214394},{"word":"that","start":460.085,"end":460.165,"confidence":0.9194336,"punctuated_word":"That","sentiment":"neutral","sentiment_score":-0.17549148201942444},{"word":"was","start":460.165,"end":460.285,"confidence":0.99902344,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.2540489733219147},{"word":"my","start":460.285,"end":460.405,"confidence":0.9873047,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.20861934125423431},{"word":"fault","start":460.405,"end":460.64502,"confidence":0.984375,"punctuated_word":"fault","sentiment":"neutral","sentiment_score":-0.12173659354448318},{"word":"because","start":460.64502,"end":460.885,"confidence":0.60791016,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.09895682334899902},{"word":"i","start":460.885,"end":460.965,"confidence":0.6425781,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.1192893460392952},{"word":"completely","start":460.965,"end":461.445,"confidence":0.7675781,"punctuated_word":"completely","sentiment":"neutral","sentiment_score":-0.02513037621974945},{"word":"thought","start":461.445,"end":461.685,"confidence":0.5786133,"punctuated_word":"thought","sentiment":"neutral","sentiment_score":-0.0868818536400795},{"word":"about","start":461.685,"end":461.845,"confidence":0.9980469,"punctuated_word":"about","sentiment":"neutral","sentiment_score":-0.10416495054960252},{"word":"it","start":461.845,"end":461.92502,"confidence":0.7277832,"punctuated_word":"it,","sentiment":"neutral","sentiment_score":-0.042210910469293594},{"word":"and","start":461.92502,"end":462.085,"confidence":0.9902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.005789205431938171},{"word":"i","start":462.085,"end":462.165,"confidence":0.9951172,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.026993311941623688},{"word":"was","start":462.165,"end":462.405,"confidence":0.99902344,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.04330248385667801},{"word":"planning","start":462.405,"end":462.725,"confidence":0.8256836,"punctuated_word":"planning","sentiment":"neutral","sentiment_score":0.015858888626098633},{"word":"the","start":462.725,"end":462.885,"confidence":0.9267578,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.014393441379070282},{"word":"house","start":462.885,"end":463.385,"confidence":0.9970703,"punctuated_word":"house.","sentiment":"neutral","sentiment_score":0.01607508957386017},{"word":"that's","start":466.64502,"end":467.045,"confidence":0.9309082,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":-0.054487697780132294},{"word":"probably","start":467.045,"end":467.545,"confidence":0.98828125,"punctuated_word":"probably","sentiment":"neutral","sentiment_score":-0.06387608498334885},{"word":"the","start":468.405,"end":468.725,"confidence":0.6699219,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.04529786482453346},{"word":"last","start":468.725,"end":469.20502,"confidence":1.0,"punctuated_word":"last","sentiment":"neutral","sentiment_score":-0.06774502992630005},{"word":"week","start":469.20502,"end":469.70502,"confidence":1.0,"punctuated_word":"week","sentiment":"neutral","sentiment_score":-0.05131043121218681},{"word":"of","start":469.765,"end":470.085,"confidence":0.9970703,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.038494255393743515},{"word":"every","start":470.085,"end":470.405,"confidence":1.0,"punctuated_word":"every","sentiment":"neutral","sentiment_score":-0.031863320618867874},{"word":"month","start":470.405,"end":470.905,"confidence":1.0,"punctuated_word":"month","sentiment":"neutral","sentiment_score":-0.02343692258000374},{"word":"is","start":471.365,"end":471.685,"confidence":0.97802734,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.025470517575740818},{"word":"the","start":471.685,"end":471.845,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.04748077690601349},{"word":"best","start":471.845,"end":472.165,"confidence":1.0,"punctuated_word":"best","sentiment":"neutral","sentiment_score":-0.029278960078954697},{"word":"time","start":472.165,"end":472.405,"confidence":1.0,"punctuated_word":"time","sentiment":"neutral","sentiment_score":-0.02177083119750023},{"word":"to","start":472.405,"end":472.64502,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.026757970452308655},{"word":"catch","start":472.64502,"end":472.965,"confidence":1.0,"punctuated_word":"catch","sentiment":"neutral","sentiment_score":-0.011159446090459824},{"word":"me","start":472.965,"end":473.4,"confidence":0.6984863,"punctuated_word":"me.","sentiment":"neutral","sentiment_score":-0.043163545429706573},{"word":"because","start":473.56,"end":473.8,"confidence":0.93603516,"punctuated_word":"Because","sentiment":"neutral","sentiment_score":-0.05864717811346054},{"word":"i","start":473.8,"end":473.88,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.057190291583538055},{"word":"go","start":473.88,"end":474.19998,"confidence":0.9970703,"punctuated_word":"go","sentiment":"neutral","sentiment_score":-0.05084199458360672},{"word":"away","start":474.19998,"end":474.44,"confidence":0.99609375,"punctuated_word":"away","sentiment":"neutral","sentiment_score":-0.04521992802619934},{"word":"a","start":474.44,"end":474.52,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.009622838348150252},{"word":"lot","start":474.52,"end":474.84,"confidence":1.0,"punctuated_word":"lot","sentiment":"neutral","sentiment_score":-0.007235191762447357},{"word":"at","start":474.84,"end":475.0,"confidence":0.984375,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.015470579266548157},{"word":"the","start":475.0,"end":475.08,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.004341050982475281},{"word":"moment","start":475.08,"end":475.4,"confidence":1.0,"punctuated_word":"moment","sentiment":"neutral","sentiment_score":0.011779509484767914},{"word":"with","start":475.4,"end":475.63998,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.0024460479617118835},{"word":"work","start":475.63998,"end":475.96,"confidence":0.9345703,"punctuated_word":"work,","sentiment":"neutral","sentiment_score":0.01661054976284504},{"word":"and","start":475.96,"end":476.19998,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.012998100370168686},{"word":"it","start":476.19998,"end":476.36,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.019795138388872147},{"word":"seems","start":476.36,"end":476.68,"confidence":1.0,"punctuated_word":"seems","sentiment":"neutral","sentiment_score":0.01919819414615631},{"word":"to","start":476.68,"end":476.84,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.013151146471500397},{"word":"be","start":476.84,"end":477.34,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.0004961304366588593},{"word":"generally","start":478.19998,"end":478.6,"confidence":0.83935547,"punctuated_word":"generally","sentiment":"neutral","sentiment_score":-0.0012998506426811218},{"word":"around","start":478.6,"end":478.84,"confidence":0.9902344,"punctuated_word":"around","sentiment":"neutral","sentiment_score":0.005806837230920792},{"word":"the","start":478.84,"end":479.0,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.0014581531286239624},{"word":"last","start":479.0,"end":479.24,"confidence":1.0,"punctuated_word":"last","sentiment":"neutral","sentiment_score":-0.015441248193383217},{"word":"week","start":479.24,"end":479.47998,"confidence":1.0,"punctuated_word":"week","sentiment":"neutral","sentiment_score":-0.002136342227458954},{"word":"of","start":479.47998,"end":479.63998,"confidence":0.9970703,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.002168528735637665},{"word":"the","start":479.63998,"end":479.8,"confidence":0.9921875,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.008826471865177155},{"word":"month","start":479.8,"end":480.3,"confidence":0.8239746,"punctuated_word":"month.","sentiment":"neutral","sentiment_score":-0.0029766112565994263},{"word":"i'm","start":480.6,"end":481.1,"confidence":0.9951172,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.009186355397105215},{"word":"in","start":481.47998,"end":481.72,"confidence":0.9863281,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.005707595497369766},{"word":"perth","start":481.72,"end":481.96,"confidence":0.99316406,"punctuated_word":"Perth","sentiment":"neutral","sentiment_score":0.010358311235904694},{"word":"a","start":481.96,"end":482.12,"confidence":0.9941406,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.0120067298412323},{"word":"bit","start":482.12,"end":482.28,"confidence":1.0,"punctuated_word":"bit","sentiment":"neutral","sentiment_score":0.003806393593549728},{"word":"more","start":482.28,"end":482.78,"confidence":0.97558594,"punctuated_word":"more.","sentiment":"neutral","sentiment_score":-0.0012178011238574982},{"word":"yeah","start":488.36,"end":488.835,"confidence":0.9909668,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.2043215036392212},{"word":"yeah","start":494.275,"end":494.675,"confidence":0.99853516,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.1163000762462616},{"word":"i","start":494.675,"end":494.755,"confidence":0.99609375,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.27153679728507996},{"word":"do","start":494.755,"end":495.07498,"confidence":0.9951172,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.19469451904296875},{"word":"email","start":495.07498,"end":495.395,"confidence":0.7390137,"punctuated_word":"email,","sentiment":"neutral","sentiment_score":0.2018698751926422},{"word":"text","start":495.395,"end":495.715,"confidence":1.0,"punctuated_word":"text","sentiment":"neutral","sentiment_score":0.07960891723632812},{"word":"messages","start":495.715,"end":496.19498,"confidence":0.93896484,"punctuated_word":"messages.","sentiment":"neutral","sentiment_score":0.08223949372768402},{"word":"i'm","start":496.19498,"end":496.595,"confidence":0.9975586,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.03780335187911987},{"word":"i'm","start":496.595,"end":497.07498,"confidence":0.9951172,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.0348508358001709},{"word":"i'm","start":497.07498,"end":497.315,"confidence":0.97680664,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.039207130670547485},{"word":"probably","start":497.315,"end":497.79498,"confidence":0.9980469,"punctuated_word":"probably","sentiment":"neutral","sentiment_score":0.05312122404575348},{"word":"better","start":497.79498,"end":498.115,"confidence":1.0,"punctuated_word":"better","sentiment":"neutral","sentiment_score":0.0281028151512146},{"word":"at","start":498.115,"end":498.275,"confidence":0.9980469,"punctuated_word":"at","sentiment":"neutral","sentiment_score":0.035751789808273315},{"word":"that","start":498.275,"end":498.435,"confidence":0.9980469,"punctuated_word":"that.","sentiment":"neutral","sentiment_score":0.07573878765106201},{"word":"it's","start":498.435,"end":498.675,"confidence":0.9995117,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.01226281002163887},{"word":"just","start":498.675,"end":498.995,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.003212790936231613},{"word":"where","start":498.995,"end":499.495,"confidence":0.9951172,"punctuated_word":"where","sentiment":"neutral","sentiment_score":-0.0001197122037410736},{"word":"where","start":499.955,"end":500.275,"confidence":0.921875,"punctuated_word":"where","sentiment":"neutral","sentiment_score":-0.037917107343673706},{"word":"i","start":500.275,"end":500.435,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.13384419679641724},{"word":"go","start":500.435,"end":500.755,"confidence":0.9951172,"punctuated_word":"go","sentiment":"neutral","sentiment_score":-0.06293599307537079},{"word":"for","start":500.755,"end":500.995,"confidence":0.94921875,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.07239367812871933},{"word":"work","start":500.995,"end":501.495,"confidence":0.8232422,"punctuated_word":"work,","sentiment":"neutral","sentiment_score":-0.07881179451942444},{"word":"i","start":501.57,"end":502.07,"confidence":0.97265625,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.20425772666931152},{"word":"don't","start":503.49002,"end":503.81,"confidence":0.9995117,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.17951200902462006},{"word":"always","start":503.81,"end":504.13,"confidence":1.0,"punctuated_word":"always","sentiment":"neutral","sentiment_score":-0.14126792550086975},{"word":"get","start":504.13,"end":504.37,"confidence":1.0,"punctuated_word":"get","sentiment":"neutral","sentiment_score":-0.20421698689460752},{"word":"reception","start":504.37,"end":504.87,"confidence":0.95874023,"punctuated_word":"reception.","sentiment":"neutral","sentiment_score":-0.15417808294296265},{"word":"and","start":506.77002,"end":507.01,"confidence":0.9980469,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.06716959178447723},{"word":"then","start":507.01,"end":507.41,"confidence":1.0,"punctuated_word":"then","sentiment":"neutral","sentiment_score":-0.05533541738986969},{"word":"i'm","start":507.41,"end":507.65,"confidence":0.9904785,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.0741497278213501},{"word":"dealing","start":507.65,"end":508.05002,"confidence":0.99902344,"punctuated_word":"dealing","sentiment":"neutral","sentiment_score":-0.07193192094564438},{"word":"with","start":508.05002,"end":508.29,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.08955389261245728},{"word":"contractors","start":508.29,"end":508.79,"confidence":0.798584,"punctuated_word":"contractors,","sentiment":"neutral","sentiment_score":-0.111679308116436},{"word":"so","start":508.85,"end":509.01,"confidence":0.9951172,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.10143302381038666},{"word":"i'm","start":509.01,"end":509.17,"confidence":0.9975586,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.1649656593799591},{"word":"normally","start":509.17,"end":509.67,"confidence":0.9970703,"punctuated_word":"normally","sentiment":"neutral","sentiment_score":-0.1314288228750229},{"word":"preoccupied","start":510.85,"end":511.35,"confidence":0.97054034,"punctuated_word":"preoccupied.","sentiment":"neutral","sentiment_score":-0.17001205682754517},{"word":"and","start":511.49002,"end":511.65,"confidence":1.0,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.2152123749256134},{"word":"to","start":511.65,"end":511.81,"confidence":0.90625,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.25866249203681946},{"word":"be","start":511.81,"end":511.89,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.23124617338180545},{"word":"honest","start":511.89,"end":512.13,"confidence":0.99560547,"punctuated_word":"honest,","sentiment":"neutral","sentiment_score":-0.22819724678993225},{"word":"by","start":512.13,"end":512.29,"confidence":1.0,"punctuated_word":"by","sentiment":"neutral","sentiment_score":-0.32446786761283875},{"word":"the","start":512.29,"end":512.37,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.29130324721336365},{"word":"time","start":512.37,"end":512.61,"confidence":1.0,"punctuated_word":"time","sentiment":"neutral","sentiment_score":-0.3101065456867218},{"word":"i","start":512.61,"end":512.69,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.25009047985076904},{"word":"finish","start":512.69,"end":512.93,"confidence":0.49902344,"punctuated_word":"finish","sentiment":"neutral","sentiment_score":-0.2483513057231903},{"word":"the","start":512.93,"end":513.09,"confidence":0.91503906,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.24098478257656095},{"word":"day's","start":513.09,"end":513.33,"confidence":0.9382324,"punctuated_word":"day's","sentiment":"neutral","sentiment_score":-0.2377205789089203},{"word":"work","start":513.33,"end":513.49,"confidence":0.99902344,"punctuated_word":"work","sentiment":"neutral","sentiment_score":-0.20239634811878204},{"word":"with","start":513.49,"end":513.65,"confidence":0.9941406,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.28326207399368286},{"word":"them","start":513.65,"end":513.81,"confidence":0.97875977,"punctuated_word":"them,","sentiment":"neutral","sentiment_score":-0.27662020921707153},{"word":"i","start":513.81,"end":513.97003,"confidence":1.0,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.360358327627182},{"word":"don't","start":513.97003,"end":514.05,"confidence":0.9995117,"punctuated_word":"don't","sentiment":"negative","sentiment_score":-0.3669540286064148},{"word":"want","start":514.05,"end":514.21,"confidence":0.55371094,"punctuated_word":"want","sentiment":"negative","sentiment_score":-0.4028112590312958},{"word":"to","start":514.21,"end":514.29,"confidence":0.94189453,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.3479679822921753},{"word":"talk","start":514.29,"end":514.45,"confidence":0.9970703,"punctuated_word":"talk","sentiment":"negative","sentiment_score":-0.4208485186100006},{"word":"to","start":514.45,"end":514.61,"confidence":0.99902344,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.46200263500213623},{"word":"anybody","start":514.61,"end":514.93,"confidence":0.7897949,"punctuated_word":"anybody,","sentiment":"negative","sentiment_score":-0.3500174283981323},{"word":"so","start":514.93,"end":515.05,"confidence":1.0,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.27426838874816895},{"word":"i","start":515.05,"end":515.17,"confidence":0.9941406,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.2793363630771637},{"word":"don't","start":515.17,"end":515.33,"confidence":0.967041,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.2435532659292221},{"word":"even","start":515.33,"end":515.65,"confidence":0.85498047,"punctuated_word":"even","sentiment":"neutral","sentiment_score":-0.2030085176229477},{"word":"return","start":515.65,"end":515.97003,"confidence":0.9394531,"punctuated_word":"return","sentiment":"neutral","sentiment_score":-0.30108678340911865},{"word":"the","start":515.97003,"end":516.13,"confidence":0.4453125,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.2921716868877411},{"word":"phone","start":516.13,"end":516.29,"confidence":0.9970703,"punctuated_word":"phone","sentiment":"neutral","sentiment_score":-0.18409572541713717},{"word":"calls","start":516.29,"end":516.79,"confidence":0.9333496,"punctuated_word":"calls.","sentiment":"neutral","sentiment_score":-0.1901564300060272},{"word":"yeah","start":523.345,"end":523.745,"confidence":0.8713379,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.12323930859565736},{"word":"so","start":523.745,"end":523.90497,"confidence":0.83984375,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.20555830001831055},{"word":"by","start":523.90497,"end":524.065,"confidence":0.86865234,"punctuated_word":"by","sentiment":"neutral","sentiment_score":-0.2097621709108353},{"word":"the","start":524.065,"end":524.14496,"confidence":0.95703125,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.2658522129058838},{"word":"time","start":524.14496,"end":524.385,"confidence":0.99902344,"punctuated_word":"time","sentiment":"neutral","sentiment_score":-0.28537675738334656},{"word":"you've","start":524.385,"end":524.545,"confidence":0.5253906,"punctuated_word":"you've","sentiment":"neutral","sentiment_score":-0.25273722410202026},{"word":"done","start":524.545,"end":524.665,"confidence":0.9951172,"punctuated_word":"done","sentiment":"neutral","sentiment_score":-0.2219444364309311},{"word":"it","start":524.665,"end":524.785,"confidence":0.7993164,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.2118643820285797},{"word":"at","start":524.785,"end":524.945,"confidence":0.9741211,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.21728241443634033},{"word":"work","start":524.945,"end":525.105,"confidence":0.9604492,"punctuated_word":"work,","sentiment":"neutral","sentiment_score":-0.15481409430503845},{"word":"you're","start":525.105,"end":525.265,"confidence":0.92871094,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":-0.21965432167053223},{"word":"like","start":525.265,"end":525.425,"confidence":0.9440918,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.17452546954154968},{"word":"yeah","start":525.425,"end":525.58496,"confidence":0.71728516,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":-0.16702187061309814},{"word":"okay","start":525.58496,"end":526.065,"confidence":0.9729004,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.2009546309709549},{"word":"i","start":526.065,"end":526.225,"confidence":0.99902344,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.3475007712841034},{"word":"don't","start":526.225,"end":526.385,"confidence":0.99658203,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.2875169515609741},{"word":"feel","start":526.385,"end":526.625,"confidence":0.9902344,"punctuated_word":"feel","sentiment":"neutral","sentiment_score":-0.3204007148742676},{"word":"the","start":526.625,"end":526.785,"confidence":0.3088379,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.36579447984695435},{"word":"work","start":526.785,"end":527.02496,"confidence":0.80566406,"punctuated_word":"work","sentiment":"negative","sentiment_score":-0.3860870003700256},{"word":"anymore","start":527.02496,"end":527.425,"confidence":0.73706055,"punctuated_word":"anymore.","sentiment":"neutral","sentiment_score":-0.26405930519104004},{"word":"i","start":527.425,"end":527.505,"confidence":0.73779297,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.2967146635055542},{"word":"just","start":527.505,"end":527.745,"confidence":0.9970703,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.1997013688087463},{"word":"don't","start":527.745,"end":527.985,"confidence":0.95996094,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.24721410870552063},{"word":"want","start":527.985,"end":528.14496,"confidence":0.9951172,"punctuated_word":"want","sentiment":"neutral","sentiment_score":-0.27544838190078735},{"word":"to","start":528.14496,"end":528.305,"confidence":0.7536621,"punctuated_word":"to.","sentiment":"neutral","sentiment_score":-0.2522648870944977},{"word":"but","start":528.305,"end":528.545,"confidence":0.99609375,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.07016757875680923},{"word":"the","start":528.545,"end":528.705,"confidence":0.9970703,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.04500918090343475},{"word":"last","start":528.705,"end":528.945,"confidence":0.99902344,"punctuated_word":"last","sentiment":"neutral","sentiment_score":-0.017269715666770935},{"word":"week","start":528.945,"end":529.185,"confidence":0.99902344,"punctuated_word":"week","sentiment":"neutral","sentiment_score":-0.02352096140384674},{"word":"is","start":529.185,"end":529.5,"confidence":0.95947266,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.03502447158098221},{"word":"probably","start":530.38,"end":530.78,"confidence":0.99609375,"punctuated_word":"probably","sentiment":"neutral","sentiment_score":0.05655626207590103},{"word":"the","start":530.78,"end":531.1,"confidence":0.97998047,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.05667783319950104},{"word":"unwinding","start":531.1,"end":531.6,"confidence":0.99902344,"punctuated_word":"unwinding","sentiment":"neutral","sentiment_score":0.007003632839769125},{"word":"week","start":531.66,"end":531.9,"confidence":0.9980469,"punctuated_word":"week","sentiment":"neutral","sentiment_score":0.007268205285072327},{"word":"for","start":531.9,"end":532.06,"confidence":0.99609375,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.046678297221660614},{"word":"me","start":532.06,"end":532.56,"confidence":0.9111328,"punctuated_word":"me,","sentiment":"neutral","sentiment_score":0.008249100297689438},{"word":"and","start":533.66,"end":533.9,"confidence":0.9980469,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.03813939541578293},{"word":"i'm","start":533.9,"end":534.14,"confidence":0.9995117,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.030527805909514427},{"word":"less","start":534.14,"end":534.46,"confidence":0.9970703,"punctuated_word":"less","sentiment":"neutral","sentiment_score":0.01390782743692398},{"word":"busy","start":534.46,"end":534.86,"confidence":1.0,"punctuated_word":"busy","sentiment":"neutral","sentiment_score":-0.0012899339199066162},{"word":"at","start":534.86,"end":535.02,"confidence":1.0,"punctuated_word":"at","sentiment":"neutral","sentiment_score":0.007531717419624329},{"word":"work","start":535.02,"end":535.52,"confidence":1.0,"punctuated_word":"work.","sentiment":"neutral","sentiment_score":0.02183791622519493},{"word":"yeah","start":547.515,"end":548.015,"confidence":0.85253906,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.03669261187314987},{"word":"it's","start":548.075,"end":548.575,"confidence":0.9926758,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.040168363600969315},{"word":"genuinely","start":548.795,"end":549.295,"confidence":0.98095703,"punctuated_word":"genuinely","sentiment":"neutral","sentiment_score":0.109003946185112},{"word":"gen","start":549.755,"end":549.995,"confidence":0.48168945,"punctuated_word":"gen","sentiment":"neutral","sentiment_score":0.08773352205753326},{"word":"like","start":550.235,"end":550.475,"confidence":0.72509766,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":0.1315157413482666},{"word":"in","start":550.475,"end":550.71497,"confidence":0.9980469,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.1406770646572113},{"word":"my","start":550.71497,"end":550.875,"confidence":0.9980469,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.12263650447130205},{"word":"workplace","start":550.875,"end":551.375,"confidence":0.72106934,"punctuated_word":"workplace.","sentiment":"neutral","sentiment_score":0.07325077056884766},{"word":"absolutely","start":551.435,"end":551.83496,"confidence":0.9616699,"punctuated_word":"Absolutely.","sentiment":"neutral","sentiment_score":0.046451136469841},{"word":"because","start":551.83496,"end":552.075,"confidence":0.9921875,"punctuated_word":"Because","sentiment":"neutral","sentiment_score":-0.2072177529335022},{"word":"if","start":552.075,"end":552.15497,"confidence":0.99121094,"punctuated_word":"if","sentiment":"negative","sentiment_score":-0.3629844784736634},{"word":"i","start":552.15497,"end":552.235,"confidence":0.9404297,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.3512457311153412},{"word":"don't","start":552.235,"end":552.475,"confidence":0.9807129,"punctuated_word":"don't","sentiment":"negative","sentiment_score":-0.3334783911705017},{"word":"run","start":552.475,"end":552.635,"confidence":0.95703125,"punctuated_word":"run","sentiment":"negative","sentiment_score":-0.4205394983291626},{"word":"off","start":552.635,"end":552.795,"confidence":0.99121094,"punctuated_word":"off","sentiment":"negative","sentiment_score":-0.42606765031814575},{"word":"my","start":552.795,"end":552.955,"confidence":0.9902344,"punctuated_word":"my","sentiment":"negative","sentiment_score":-0.4559328258037567},{"word":"calendar","start":552.955,"end":553.355,"confidence":0.9580078,"punctuated_word":"calendar,","sentiment":"negative","sentiment_score":-0.3764212727546692},{"word":"i'm","start":553.355,"end":553.675,"confidence":0.92285156,"punctuated_word":"I'm","sentiment":"negative","sentiment_score":-0.5113002061843872},{"word":"i'm","start":553.675,"end":554.175,"confidence":0.9724121,"punctuated_word":"I'm","sentiment":"negative","sentiment_score":-0.5205118656158447},{"word":"screwed","start":554.39496,"end":554.795,"confidence":0.9970703,"punctuated_word":"screwed","sentiment":"negative","sentiment_score":-0.4190063178539276},{"word":"for","start":554.795,"end":555.035,"confidence":0.984375,"punctuated_word":"for","sentiment":"negative","sentiment_score":-0.4279313087463379},{"word":"the","start":555.035,"end":555.535,"confidence":0.96875,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.021869275718927383},{"word":"the","start":555.675,"end":555.915,"confidence":0.9165039,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.012943979352712631},{"word":"day","start":555.915,"end":556.38,"confidence":0.9946289,"punctuated_word":"day.","sentiment":"neutral","sentiment_score":0.008757689967751503},{"word":"genuine","start":557.82,"end":558.3,"confidence":0.8979492,"punctuated_word":"Genuine","sentiment":"neutral","sentiment_score":0.012288644909858704},{"word":"generally","start":558.62,"end":559.1,"confidence":0.99072266,"punctuated_word":"generally,","sentiment":"neutral","sentiment_score":0.02124706655740738},{"word":"yes","start":559.1,"end":559.6,"confidence":0.7590332,"punctuated_word":"yes,","sentiment":"neutral","sentiment_score":0.04090422764420509},{"word":"but","start":559.98,"end":560.22003,"confidence":0.99902344,"punctuated_word":"but","sentiment":"neutral","sentiment_score":0.0208437517285347},{"word":"it","start":560.22003,"end":560.38,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.0160972960293293},{"word":"just","start":560.38,"end":560.62,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.008702822029590607},{"word":"depends","start":560.62,"end":561.12,"confidence":1.0,"punctuated_word":"depends","sentiment":"neutral","sentiment_score":0.001225501298904419},{"word":"on","start":561.34,"end":561.74,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.01420510560274124},{"word":"where","start":561.74,"end":562.14,"confidence":1.0,"punctuated_word":"where","sentiment":"neutral","sentiment_score":-0.045929957181215286},{"word":"i'm","start":562.14,"end":562.38,"confidence":0.99902344,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.05390797555446625},{"word":"sent","start":562.38,"end":562.62,"confidence":0.9941406,"punctuated_word":"sent","sentiment":"neutral","sentiment_score":-0.06730484962463379},{"word":"to","start":562.62,"end":562.86,"confidence":0.9165039,"punctuated_word":"to.","sentiment":"neutral","sentiment_score":-0.04067842289805412},{"word":"so","start":562.86,"end":563.36,"confidence":0.99902344,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.014292851090431212},{"word":"if","start":564.3,"end":564.46,"confidence":0.8232422,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.023979051038622856},{"word":"i'm","start":564.46,"end":564.62,"confidence":1.0,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.023203138262033463},{"word":"going","start":564.62,"end":564.94,"confidence":0.9980469,"punctuated_word":"going","sentiment":"neutral","sentiment_score":-0.0335480272769928},{"word":"up","start":564.94,"end":565.1,"confidence":0.99121094,"punctuated_word":"up","sentiment":"neutral","sentiment_score":-0.03750371187925339},{"word":"to","start":565.1,"end":565.6,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.03607413172721863},{"word":"the","start":565.66003,"end":565.82,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.018851757049560547},{"word":"communities","start":565.82,"end":566.32,"confidence":0.9506836,"punctuated_word":"communities","sentiment":"neutral","sentiment_score":-0.004024140536785126},{"word":"outside","start":566.38,"end":566.78,"confidence":0.9970703,"punctuated_word":"outside","sentiment":"neutral","sentiment_score":0.0007306039333343506},{"word":"of","start":566.78,"end":566.86,"confidence":0.8701172,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.010295800864696504},{"word":"broom","start":566.86,"end":567.36,"confidence":0.7599284,"punctuated_word":"Broom,","sentiment":"neutral","sentiment_score":-0.02601398527622223},{"word":"i","start":568.78,"end":568.86,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.019822515547275543},{"word":"will","start":568.86,"end":569.1,"confidence":0.99902344,"punctuated_word":"will","sentiment":"neutral","sentiment_score":-0.06308038532733917},{"word":"forget","start":569.1,"end":569.5,"confidence":0.9980469,"punctuated_word":"forget","sentiment":"neutral","sentiment_score":-0.251456618309021},{"word":"any","start":569.5,"end":569.74,"confidence":0.9980469,"punctuated_word":"any","sentiment":"neutral","sentiment_score":-0.22598294913768768},{"word":"appointment","start":569.74,"end":570.24,"confidence":1.0,"punctuated_word":"appointment","sentiment":"neutral","sentiment_score":-0.2062927782535553},{"word":"because","start":570.3,"end":570.8,"confidence":0.9472656,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.32512035965919495},{"word":"there's","start":571.935,"end":572.435,"confidence":0.9362793,"punctuated_word":"there's","sentiment":"negative","sentiment_score":-0.40372928977012634},{"word":"bugger","start":572.65497,"end":572.975,"confidence":0.6665039,"punctuated_word":"bugger","sentiment":"negative","sentiment_score":-0.4249282479286194},{"word":"all","start":572.975,"end":573.21497,"confidence":0.42773438,"punctuated_word":"all","sentiment":"negative","sentiment_score":-0.3882986009120941},{"word":"technology","start":573.21497,"end":573.71497,"confidence":0.98413086,"punctuated_word":"technology.","sentiment":"neutral","sentiment_score":-0.11371316015720367},{"word":"i","start":573.855,"end":574.01495,"confidence":1.0,"punctuated_word":"I","sentiment":"positive","sentiment_score":0.577282190322876},{"word":"love","start":574.01495,"end":574.255,"confidence":0.99902344,"punctuated_word":"love","sentiment":"positive","sentiment_score":0.7066141366958618},{"word":"the","start":574.255,"end":574.415,"confidence":0.99121094,"punctuated_word":"the","sentiment":"positive","sentiment_score":0.6203270554542542},{"word":"outback","start":574.415,"end":574.89496,"confidence":0.8647461,"punctuated_word":"Outback,","sentiment":"positive","sentiment_score":0.5270075798034668},{"word":"so","start":574.89496,"end":575.13495,"confidence":1.0,"punctuated_word":"so","sentiment":"positive","sentiment_score":0.48372817039489746},{"word":"i'm","start":575.13495,"end":575.295,"confidence":1.0,"punctuated_word":"I'm","sentiment":"positive","sentiment_score":0.48035964369773865},{"word":"just","start":575.295,"end":575.615,"confidence":1.0,"punctuated_word":"just","sentiment":"positive","sentiment_score":0.46968933939933777},{"word":"in","start":575.615,"end":575.855,"confidence":0.95410156,"punctuated_word":"in","sentiment":"positive","sentiment_score":0.3840712010860443},{"word":"my","start":575.855,"end":576.01495,"confidence":0.9199219,"punctuated_word":"my","sentiment":"positive","sentiment_score":0.33695337176322937},{"word":"moment","start":576.01495,"end":576.51495,"confidence":0.9760742,"punctuated_word":"moment","sentiment":"positive","sentiment_score":0.3733941912651062},{"word":"in","start":577.13495,"end":577.295,"confidence":0.74560547,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.3105332851409912},{"word":"the","start":577.295,"end":577.45496,"confidence":0.99902344,"punctuated_word":"the","sentiment":"positive","sentiment_score":0.4193752408027649},{"word":"middle","start":577.45496,"end":577.69495,"confidence":1.0,"punctuated_word":"middle","sentiment":"positive","sentiment_score":0.3990243673324585},{"word":"of","start":577.69495,"end":577.855,"confidence":1.0,"punctuated_word":"of","sentiment":"positive","sentiment_score":0.3672151267528534},{"word":"nowhere","start":577.855,"end":578.355,"confidence":0.75146484,"punctuated_word":"nowhere,","sentiment":"neutral","sentiment_score":0.2596375346183777},{"word":"and","start":578.89496,"end":579.295,"confidence":0.99902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.2485417276620865},{"word":"literally","start":579.295,"end":579.77496,"confidence":0.6010742,"punctuated_word":"literally","sentiment":"neutral","sentiment_score":0.209881991147995},{"word":"my","start":579.77496,"end":579.855,"confidence":0.6328125,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.04389454424381256},{"word":"brain","start":579.855,"end":580.175,"confidence":0.98291016,"punctuated_word":"brain","sentiment":"neutral","sentiment_score":-0.06289895623922348},{"word":"just","start":580.175,"end":580.33496,"confidence":0.9970703,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.15698722004890442},{"word":"stopped","start":580.33496,"end":580.65497,"confidence":0.8574219,"punctuated_word":"stopped","sentiment":"neutral","sentiment_score":-0.14126789569854736},{"word":"functioning","start":580.65497,"end":581.15497,"confidence":0.99609375,"punctuated_word":"functioning.","sentiment":"neutral","sentiment_score":-0.1508677750825882},{"word":"but","start":581.935,"end":582.175,"confidence":0.6871338,"punctuated_word":"But,","sentiment":"neutral","sentiment_score":0.2297947257757187},{"word":"oh","start":582.175,"end":582.33496,"confidence":0.92944336,"punctuated_word":"oh,","sentiment":"positive","sentiment_score":0.5698893070220947},{"word":"this","start":582.33496,"end":582.57495,"confidence":0.9980469,"punctuated_word":"this","sentiment":"positive","sentiment_score":0.8073397278785706},{"word":"is","start":582.57495,"end":582.735,"confidence":0.9902344,"punctuated_word":"is","sentiment":"positive","sentiment_score":0.7800098061561584},{"word":"beautiful","start":582.735,"end":583.235,"confidence":0.99316406,"punctuated_word":"beautiful.","sentiment":"positive","sentiment_score":0.6852710247039795},{"word":"but","start":584.52997,"end":584.77,"confidence":0.87353516,"punctuated_word":"But,","sentiment":"neutral","sentiment_score":0.24852706491947177},{"word":"generally","start":584.77,"end":585.27,"confidence":0.9980469,"punctuated_word":"generally,","sentiment":"neutral","sentiment_score":0.165354922413826},{"word":"if","start":585.33,"end":585.41,"confidence":0.97265625,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.2050798535346985},{"word":"i","start":585.41,"end":585.57,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.1739121675491333},{"word":"schedule","start":585.57,"end":585.89,"confidence":0.98535156,"punctuated_word":"schedule","sentiment":"neutral","sentiment_score":0.12254425883293152},{"word":"in","start":585.89,"end":586.05,"confidence":0.97802734,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.2372477650642395},{"word":"an","start":586.05,"end":586.29,"confidence":0.9970703,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.2324014902114868},{"word":"appointment","start":586.29,"end":586.69,"confidence":1.0,"punctuated_word":"appointment","sentiment":"neutral","sentiment_score":0.19752737879753113},{"word":"but","start":586.77,"end":587.27,"confidence":0.96972656,"punctuated_word":"but","sentiment":"neutral","sentiment_score":0.1546577662229538},{"word":"text","start":587.41,"end":587.73,"confidence":0.98535156,"punctuated_word":"text","sentiment":"neutral","sentiment_score":0.27112749218940735},{"word":"and","start":587.73,"end":588.05,"confidence":0.9980469,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.2075391709804535},{"word":"email","start":588.05,"end":588.55,"confidence":1.0,"punctuated_word":"email","sentiment":"neutral","sentiment_score":0.1415119469165802},{"word":"is","start":588.77,"end":589.01,"confidence":0.9980469,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.17331591248512268},{"word":"the","start":589.01,"end":589.51,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.1345571726560593},{"word":"easiest","start":589.57,"end":589.97,"confidence":1.0,"punctuated_word":"easiest","sentiment":"neutral","sentiment_score":0.1640695184469223},{"word":"way","start":589.97,"end":590.29,"confidence":1.0,"punctuated_word":"way","sentiment":"neutral","sentiment_score":0.10757921636104584},{"word":"to","start":590.29,"end":590.45,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.1352730691432953},{"word":"get","start":590.45,"end":590.61,"confidence":1.0,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.10850799083709715},{"word":"hold","start":590.61,"end":590.85,"confidence":0.7763672,"punctuated_word":"hold","sentiment":"neutral","sentiment_score":0.11492718011140823},{"word":"of","start":590.85,"end":591.01,"confidence":0.99902344,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.2149471640586853},{"word":"me","start":591.01,"end":591.51,"confidence":1.0,"punctuated_word":"me.","sentiment":"neutral","sentiment_score":0.20276904106140137},{"word":"yep","start":599.195,"end":599.695,"confidence":0.8781738,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.06582551449537277},{"word":"oh","start":603.835,"end":604.075,"confidence":0.9758301,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.07582898437976837},{"word":"no","start":604.075,"end":604.23505,"confidence":0.9941406,"punctuated_word":"no.","sentiment":"neutral","sentiment_score":-0.1161566823720932},{"word":"no","start":604.23505,"end":604.395,"confidence":0.99902344,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.1982795000076294},{"word":"no","start":604.395,"end":604.635,"confidence":0.99853516,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.24042733013629913},{"word":"i","start":604.635,"end":604.79504,"confidence":0.9892578,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.2163654267787933},{"word":"just","start":604.79504,"end":605.03503,"confidence":0.99316406,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.3068588078022003},{"word":"feel","start":605.03503,"end":605.195,"confidence":1.0,"punctuated_word":"feel","sentiment":"negative","sentiment_score":-0.35930579900741577},{"word":"bad","start":605.195,"end":605.515,"confidence":1.0,"punctuated_word":"bad","sentiment":"negative","sentiment_score":-0.3957403600215912},{"word":"if","start":605.515,"end":605.67505,"confidence":0.99902344,"punctuated_word":"if","sentiment":"negative","sentiment_score":-0.3847583532333374},{"word":"i've","start":605.67505,"end":605.835,"confidence":0.99658203,"punctuated_word":"I've","sentiment":"negative","sentiment_score":-0.3939045369625091},{"word":"missed","start":605.835,"end":606.075,"confidence":0.9980469,"punctuated_word":"missed","sentiment":"negative","sentiment_score":-0.3824068009853363},{"word":"hundreds","start":606.075,"end":606.47504,"confidence":0.97998047,"punctuated_word":"hundreds","sentiment":"negative","sentiment_score":-0.4391673505306244},{"word":"of","start":606.47504,"end":606.635,"confidence":1.0,"punctuated_word":"of","sentiment":"negative","sentiment_score":-0.39332115650177},{"word":"phone","start":606.635,"end":606.875,"confidence":0.99902344,"punctuated_word":"phone","sentiment":"negative","sentiment_score":-0.3646562099456787},{"word":"calls","start":606.875,"end":607.375,"confidence":0.75878906,"punctuated_word":"calls.","sentiment":"neutral","sentiment_score":-0.3000909388065338},{"word":"and","start":607.43506,"end":607.59503,"confidence":0.9741211,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.1196570172905922},{"word":"i","start":607.59503,"end":607.67505,"confidence":0.98535156,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.12890851497650146},{"word":"go","start":607.67505,"end":607.99506,"confidence":0.9042969,"punctuated_word":"go,","sentiment":"neutral","sentiment_score":-0.08548833429813385},{"word":"oh","start":607.99506,"end":608.075,"confidence":0.79785156,"punctuated_word":"oh,","sentiment":"neutral","sentiment_score":-0.2555065155029297},{"word":"i","start":608.075,"end":608.155,"confidence":0.79248047,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.27637606859207153},{"word":"feel","start":608.155,"end":608.395,"confidence":0.9819336,"punctuated_word":"feel","sentiment":"negative","sentiment_score":-0.33693763613700867},{"word":"so","start":608.395,"end":608.55505,"confidence":0.9892578,"punctuated_word":"so","sentiment":"negative","sentiment_score":-0.3715841472148895},{"word":"bad","start":608.55505,"end":609.05505,"confidence":0.98535156,"punctuated_word":"bad.","sentiment":"negative","sentiment_score":-0.35483652353286743},{"word":"and","start":609.35504,"end":609.85504,"confidence":0.7902832,"punctuated_word":"And,","sentiment":"neutral","sentiment_score":-0.1350734829902649},{"word":"yeah","start":610.635,"end":611.03503,"confidence":0.9926758,"punctuated_word":"yeah,","sentiment":"neutral","sentiment_score":-0.2474260926246643},{"word":"it's","start":611.03503,"end":611.53503,"confidence":0.9951172,"punctuated_word":"it's","sentiment":"negative","sentiment_score":-0.3484676480293274},{"word":"it's","start":612.16,"end":612.4,"confidence":0.7631836,"punctuated_word":"it's","sentiment":"negative","sentiment_score":-0.44388020038604736},{"word":"really","start":612.4,"end":612.64,"confidence":0.9863281,"punctuated_word":"really","sentiment":"negative","sentiment_score":-0.5395464301109314},{"word":"annoying","start":612.64,"end":613.04,"confidence":1.0,"punctuated_word":"annoying","sentiment":"negative","sentiment_score":-0.47056326270103455},{"word":"if","start":613.04,"end":613.2,"confidence":0.99609375,"punctuated_word":"if","sentiment":"negative","sentiment_score":-0.4417586326599121},{"word":"you're","start":613.2,"end":613.36,"confidence":0.99609375,"punctuated_word":"you're","sentiment":"negative","sentiment_score":-0.3916414678096771},{"word":"trying","start":613.36,"end":613.6,"confidence":0.99609375,"punctuated_word":"trying","sentiment":"negative","sentiment_score":-0.37722522020339966},{"word":"to","start":613.6,"end":613.68,"confidence":0.98535156,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.345054566860199},{"word":"do","start":613.68,"end":613.76,"confidence":0.99902344,"punctuated_word":"do","sentiment":"negative","sentiment_score":-0.37020185589790344},{"word":"your","start":613.76,"end":613.92,"confidence":0.99902344,"punctuated_word":"your","sentiment":"negative","sentiment_score":-0.36374804377555847},{"word":"job","start":613.92,"end":614.08,"confidence":1.0,"punctuated_word":"job","sentiment":"negative","sentiment_score":-0.3344089984893799},{"word":"and","start":614.08,"end":614.24,"confidence":0.69384766,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.28211504220962524},{"word":"you","start":614.24,"end":614.4,"confidence":1.0,"punctuated_word":"you","sentiment":"negative","sentiment_score":-0.4294537007808686},{"word":"got","start":614.4,"end":614.56,"confidence":0.77978516,"punctuated_word":"got","sentiment":"negative","sentiment_score":-0.43069103360176086},{"word":"this","start":614.56,"end":614.72,"confidence":0.9941406,"punctuated_word":"this","sentiment":"negative","sentiment_score":-0.4251450002193451},{"word":"idiot","start":614.72,"end":615.04,"confidence":1.0,"punctuated_word":"idiot","sentiment":"negative","sentiment_score":-0.4042275846004486},{"word":"that","start":615.04,"end":615.2,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.3090868294239044},{"word":"doesn't","start":615.2,"end":615.48,"confidence":0.99902344,"punctuated_word":"doesn't","sentiment":"neutral","sentiment_score":-0.31365200877189636},{"word":"that","start":615.76,"end":616.26,"confidence":0.6303711,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.2595800459384918},{"word":"it","start":616.48,"end":616.56,"confidence":0.27905273,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.29844966530799866},{"word":"follow","start":616.72,"end":617.12,"confidence":0.81933594,"punctuated_word":"follow","sentiment":"negative","sentiment_score":-0.3365488648414612},{"word":"through","start":617.12,"end":617.36,"confidence":0.9741211,"punctuated_word":"through","sentiment":"negative","sentiment_score":-0.3671751022338867},{"word":"for","start":617.36,"end":617.52,"confidence":0.9980469,"punctuated_word":"for","sentiment":"negative","sentiment_score":-0.37687948346138},{"word":"you","start":617.52,"end":618.02,"confidence":0.99365234,"punctuated_word":"you.","sentiment":"negative","sentiment_score":-0.3650668263435364},{"word":"yes","start":628.97504,"end":629.47504,"confidence":0.94628906,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.0040679145604372025},{"word":"i","start":630.255,"end":630.41504,"confidence":0.77001953,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.0042718201875686646},{"word":"just","start":630.41504,"end":630.575,"confidence":0.9199219,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.004760526120662689},{"word":"yeah","start":630.655,"end":630.97504,"confidence":0.85913086,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":0.017087871208786964},{"word":"it's","start":630.97504,"end":631.055,"confidence":0.970459,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.06556490063667297},{"word":"just","start":631.055,"end":631.375,"confidence":0.9980469,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.07146954536437988},{"word":"a","start":631.375,"end":631.455,"confidence":0.8720703,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.1061697006225586},{"word":"really","start":631.455,"end":631.695,"confidence":0.98095703,"punctuated_word":"really","sentiment":"neutral","sentiment_score":0.1009538471698761},{"word":"okay","start":650.18,"end":650.68,"confidence":0.87719727,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.1824072301387787},{"word":"perfect","start":653.06,"end":653.56,"confidence":0.99853516,"punctuated_word":"Perfect.","sentiment":"neutral","sentiment_score":0.3182799518108368},{"word":"not","start":655.695,"end":656.17505,"confidence":0.99609375,"punctuated_word":"Not","sentiment":"neutral","sentiment_score":-0.2157166302204132},{"word":"at","start":656.17505,"end":656.41504,"confidence":1.0,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.1992624998092651},{"word":"this","start":656.41504,"end":656.73505,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.20767734944820404},{"word":"stage","start":656.73505,"end":657.23505,"confidence":0.9941406,"punctuated_word":"stage.","sentiment":"neutral","sentiment_score":-0.17753860354423523},{"word":"not","start":657.375,"end":657.61505,"confidence":1.0,"punctuated_word":"Not","sentiment":"neutral","sentiment_score":-0.1900019645690918},{"word":"at","start":657.61505,"end":657.85504,"confidence":1.0,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.14993074536323547},{"word":"this","start":657.85504,"end":658.015,"confidence":0.99902344,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.1816728711128235},{"word":"stage","start":658.015,"end":658.335,"confidence":1.0,"punctuated_word":"stage.","sentiment":"neutral","sentiment_score":-0.14725425839424133},{"word":"thank","start":658.335,"end":658.575,"confidence":0.99902344,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.2864920198917389},{"word":"you","start":658.575,"end":658.73505,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.2246830463409424},{"word":"very","start":658.73505,"end":658.97504,"confidence":0.99902344,"punctuated_word":"very","sentiment":"neutral","sentiment_score":0.19499915838241577},{"word":"much","start":658.97504,"end":659.47504,"confidence":1.0,"punctuated_word":"much.","sentiment":"neutral","sentiment_score":0.2179768681526184},{"word":"okay","start":662.73505,"end":663.23505,"confidence":0.99609375,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.03424989432096481},{"word":"thanks","start":669.0,"end":669.48004,"confidence":0.64746094,"punctuated_word":"Thanks","sentiment":"positive","sentiment_score":0.8111037611961365},{"word":"very","start":669.48004,"end":669.98004,"confidence":0.99121094,"punctuated_word":"very","sentiment":"positive","sentiment_score":0.7718696594238281},{"word":"much","start":672.76,"end":673.26,"confidence":0.9995117,"punctuated_word":"much.","sentiment":"positive","sentiment_score":0.780617356300354},{"word":"bye","start":675.64,"end":675.96,"confidence":0.8696289,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.23362676799297333},{"word":"you","start":675.96,"end":676.2,"confidence":0.8720703,"punctuated_word":"You","sentiment":"neutral","sentiment_score":0.23822201788425448},{"word":"too","start":676.2,"end":676.7,"confidence":0.9875488,"punctuated_word":"too.","sentiment":"neutral","sentiment_score":0.16759660840034485}],"paragraphs":{"transcript":"\nHello? This is Dean. Oh, I'm good. Thanks. I don't know what happened.\n\nI just got cut off. Oh, yep. That sounds like a me thing that I do too all the time. No worries. My date of birth is 10/1069.\n\nMy address is 115 Casilda Way, 2 Roads. Yep. Yeah. I just no. It's it's a really hard decision because I'm more aging.\n\nBut I just I think that, like, the cost that it's going to be, I'm better off investing just in, like, a term deposit type thing. I've got really low opinions of insurances at the moment as health care keeps rising and all the rest of it. And I'm just like, ugh. Do you know what? I I think I'm better off putting that money away myself.\n\nSo super obviously, I need, but the trauma and insurance, maybe not so much. Oh, yeah. Yep. You probably understand Wayne more than I do. Useless with money, useless, like, idiot.\n\nThink you're talking to an idiot and you've got me. Yep. Mhmm. Mhmm. Yes.\n\nMhmm. Yep. K. No. What was he because we're gonna review it in, like, five months' time, let's stick with I won't proceed with doing the extra.\n\nSee how well I got putting that away, and then we can sort of we can figure from there because, you know, how I said at the beginning, you've got the worst client when it comes to money. Like, I'm I'm being boldly honest. So let's see how I go with that because I've got smart in my forties, smarter in my forties, I suppose. And I'm actually better than I would have been in my like, in my youth. I would have said, no.\n\nAbsolutely. Take the money because I'm not going to save it. And then we can review it in five months' time, I think. Yep. Yeah.\n\nThat sounds a lighter plan. Can I just pop in my notes so that if anyone tries to catch me? That was my fault because I completely thought about it, and I was planning the house. That's probably the last week of every month is the best time to catch me. Because I go away a lot at the moment with work, and it seems to be generally around the last week of the month.\n\nI'm in Perth a bit more. Yeah. Yeah. I do email, text messages. I'm I'm I'm probably better at that.\n\nIt's just where where I go for work, I don't always get reception. And then I'm dealing with contractors, so I'm normally preoccupied. And to be honest, by the time I finish the day's work with them, I don't want to talk to anybody, so I don't even return the phone calls. Yeah. So by the time you've done it at work, you're like, yeah.\n\nOkay. I don't feel the work anymore. I just don't want to. But the last week is probably the unwinding week for me, and I'm less busy at work. Yeah.\n\nIt's genuinely gen like, in my workplace. Absolutely. Because if I don't run off my calendar, I'm I'm screwed for the the day. Genuine generally, yes, but it just depends on where I'm sent to. So if I'm going up to the communities outside of Broom, I will forget any appointment because there's bugger all technology.\n\nI love the Outback, so I'm just in my moment in the middle of nowhere, and literally my brain just stopped functioning. But, oh, this is beautiful. But, generally, if I schedule in an appointment but text and email is the easiest way to get hold of me. Yep. Oh, no.\n\nNo. No. I just feel bad if I've missed hundreds of phone calls. And I go, oh, I feel so bad. And, yeah, it's it's really annoying if you're trying to do your job and you got this idiot that doesn't that it follow through for you.\n\nYes. I just yeah. It's just a really Okay. Perfect. Not at this stage.\n\nNot at this stage. Thank you very much. Okay. Thanks very much. Bye.\n\nYou too.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.16,"end":0.48,"sentiment":"neutral","sentiment_score":0.024836666882038116},{"text":"This is Dean.","start":0.48,"end":1.46,"sentiment":"neutral","sentiment_score":0.041303850710392},{"text":"Oh, I'm good.","start":5.44,"end":5.92,"sentiment":"positive","sentiment_score":0.38706186413764954},{"text":"Thanks.","start":5.92,"end":6.16,"sentiment":"positive","sentiment_score":0.4389112591743469},{"text":"I don't know what happened.","start":6.16,"end":6.8799996,"sentiment":"neutral","sentiment_score":-0.21962326169013976}],"sentiment":"neutral","sentiment_score":0.050056058626908526,"num_words":13,"start":0.16,"end":6.8799996},{"sentences":[{"text":"I just got cut off.","start":6.8799996,"end":8.18,"sentiment":"negative","sentiment_score":-0.33959067463874815},{"text":"Oh, yep.","start":14.16,"end":15.384999,"sentiment":"neutral","sentiment_score":-0.12671255692839622},{"text":"That sounds like a me thing that I do too all the time.","start":15.384999,"end":18.285,"sentiment":"neutral","sentiment_score":-0.2572615582209367},{"text":"No worries.","start":33.53,"end":34.01,"sentiment":"neutral","sentiment_score":0.016655990853905678},{"text":"My date of birth is 10/1069.","start":34.01,"end":35.93,"sentiment":"neutral","sentiment_score":0.020205970853567123}],"sentiment":"neutral","sentiment_score":-0.18361539061048202,"num_words":28,"start":6.8799996,"end":35.93},{"sentences":[{"text":"My address is 115 Casilda Way, 2 Roads.","start":35.93,"end":38.83,"sentiment":"neutral","sentiment_score":0.029910199576988816},{"text":"Yep.","start":48.935,"end":49.435,"sentiment":"neutral","sentiment_score":-0.032743752002716064},{"text":"Yeah.","start":61.27,"end":61.75,"sentiment":"neutral","sentiment_score":-0.1768784523010254},{"text":"I just no.","start":61.75,"end":64.95,"sentiment":"neutral","sentiment_score":-0.3118523259957631},{"text":"It's it's a really hard decision because I'm more aging.","start":64.95,"end":67.61,"sentiment":"negative","sentiment_score":-0.5021363139152527}],"sentiment":"neutral","sentiment_score":-0.2577069880359847,"num_words":23,"start":35.93,"end":67.61},{"sentences":[{"text":"But I just I think that, like, the cost that it's going to be, I'm better off investing just in, like, a term deposit type thing.","start":69.27,"end":78.405,"sentiment":"neutral","sentiment_score":-0.31790136144711423},{"text":"I've got really low opinions of insurances at the moment as health care keeps rising and all the rest of it.","start":82.064995,"end":88.049995,"sentiment":"neutral","sentiment_score":-0.2220860854500816},{"text":"And I'm just like, ugh.","start":88.049995,"end":89.35,"sentiment":"neutral","sentiment_score":-0.23472372442483902},{"text":"Do you know what?","start":89.49,"end":90.29,"sentiment":"neutral","sentiment_score":-0.2629031427204609},{"text":"I I think I'm better off putting that money away myself.","start":90.29,"end":95.17,"sentiment":"negative","sentiment_score":-0.43861608884551306}],"sentiment":"neutral","sentiment_score":-0.29819778152810994,"num_words":67,"start":69.27,"end":95.17},{"sentences":[{"text":"So super obviously, I need, but the trauma and insurance, maybe not so much.","start":95.17,"end":100.725,"sentiment":"neutral","sentiment_score":-0.2826028785535267},{"text":"Oh, yeah.","start":110.405,"end":111.065,"sentiment":"neutral","sentiment_score":-0.09363644942641258},{"text":"Yep.","start":111.125,"end":111.625,"sentiment":"neutral","sentiment_score":-0.05516207963228226},{"text":"You probably understand Wayne more than I do.","start":111.924995,"end":114.005,"sentiment":"neutral","sentiment_score":-0.2375500313937664},{"text":"Useless with money, useless, like, idiot.","start":114.005,"end":116.46,"sentiment":"negative","sentiment_score":-0.6431045730908712}],"sentiment":"neutral","sentiment_score":-0.32122267638483354,"num_words":31,"start":95.17,"end":116.46},{"sentences":[{"text":"Think you're talking to an idiot and you've got me.","start":117.26,"end":119.52,"sentiment":"negative","sentiment_score":-0.3985100746154785},{"text":"Yep.","start":150.38,"end":150.88,"sentiment":"neutral","sentiment_score":0.20228201150894165},{"text":"Mhmm.","start":157.715,"end":158.215,"sentiment":"neutral","sentiment_score":0.32157835364341736},{"text":"Mhmm.","start":183.375,"end":183.875,"sentiment":"positive","sentiment_score":0.3402245342731476},{"text":"Yes.","start":190.3575,"end":190.8575,"sentiment":"neutral","sentiment_score":0.10453016310930252}],"sentiment":"neutral","sentiment_score":-0.21546326311571257,"num_words":14,"start":117.26,"end":190.8575},{"sentences":[{"text":"Mhmm.","start":201.66,"end":202.16,"sentiment":"neutral","sentiment_score":-0.05666312575340271},{"text":"Yep.","start":274.845,"end":275.345,"sentiment":"neutral","sentiment_score":0.1984214037656784},{"text":"K.","start":361.05502,"end":361.55502,"sentiment":"neutral","sentiment_score":-0.027974307537078857},{"text":"No.","start":367.34,"end":367.66,"sentiment":"neutral","sentiment_score":-0.1168176457285881},{"text":"What was he because we're gonna review it in, like, five months' time, let's stick with I won't proceed with doing the extra.","start":367.66,"end":376.80002,"sentiment":"neutral","sentiment_score":-0.012831709428649881}],"sentiment":"neutral","sentiment_score":-0.011043073781938464,"num_words":27,"start":201.66,"end":376.80002},{"sentences":[{"text":"See how well I got putting that away, and then we can sort of we can figure from there because, you know, how I said at the beginning, you've got the worst client when it comes to money.","start":378.605,"end":391.02502,"sentiment":"neutral","sentiment_score":-0.14047784926859955},{"text":"Like, I'm I'm being boldly honest.","start":392.77,"end":395.27,"sentiment":"neutral","sentiment_score":-0.10310318569342296},{"text":"So let's see how I go with that because I've got smart in my forties, smarter in my forties, I suppose.","start":395.41,"end":407.11,"sentiment":"neutral","sentiment_score":0.24270827518332572},{"text":"And I'm actually better than I would have been in my like, in my youth.","start":408.14502,"end":410.625,"sentiment":"neutral","sentiment_score":0.1455744889875253},{"text":"I would have said, no.","start":410.625,"end":411.345,"sentiment":"neutral","sentiment_score":-0.12281416356563568}],"sentiment":"neutral","sentiment_score":0.008348740111379063,"num_words":85,"start":378.605,"end":411.345},{"sentences":[{"text":"Absolutely.","start":411.345,"end":411.74503,"sentiment":"neutral","sentiment_score":-0.12397776544094086},{"text":"Take the money because I'm not going to save it.","start":411.74503,"end":414.165,"sentiment":"neutral","sentiment_score":-0.22969433665275574},{"text":"And then we can review it in five months' time, I think.","start":416.70502,"end":419.765,"sentiment":"neutral","sentiment_score":0.009708894416689873},{"text":"Yep.","start":425.67,"end":426.17,"sentiment":"positive","sentiment_score":0.36719101667404175},{"text":"Yeah.","start":449.96002,"end":450.46002,"sentiment":"neutral","sentiment_score":0.2049572467803955}],"sentiment":"neutral","sentiment_score":-0.0692906454205513,"num_words":25,"start":411.345,"end":450.46002},{"sentences":[{"text":"That sounds a lighter plan.","start":451.40002,"end":453.26,"sentiment":"positive","sentiment_score":0.37259101271629336},{"text":"Can I just pop in my notes so that if anyone tries to catch me?","start":455.48,"end":460.005,"sentiment":"neutral","sentiment_score":0.057260356346766156},{"text":"That was my fault because I completely thought about it, and I was planning the house.","start":460.085,"end":463.385,"sentiment":"neutral","sentiment_score":-0.07914301450364292},{"text":"That's probably the last week of every month is the best time to catch me.","start":466.64502,"end":473.4,"sentiment":"neutral","sentiment_score":-0.03877291033665339},{"text":"Because I go away a lot at the moment with work, and it seems to be generally around the last week of the month.","start":473.56,"end":480.3,"sentiment":"neutral","sentiment_score":-0.0076070997553567095}],"sentiment":"neutral","sentiment_score":0.009218775033950806,"num_words":75,"start":451.40002,"end":480.3},{"sentences":[{"text":"I'm in Perth a bit more.","start":480.6,"end":482.78,"sentiment":"neutral","sentiment_score":-0.002325629505018393},{"text":"Yeah.","start":488.36,"end":488.835,"sentiment":"neutral","sentiment_score":0.2043215036392212},{"text":"Yeah.","start":494.275,"end":494.675,"sentiment":"neutral","sentiment_score":0.1163000762462616},{"text":"I do email, text messages.","start":494.675,"end":496.19498,"sentiment":"neutral","sentiment_score":0.1659899204969406},{"text":"I'm I'm I'm probably better at that.","start":496.19498,"end":498.435,"sentiment":"neutral","sentiment_score":0.043510847858020237}],"sentiment":"neutral","sentiment_score":0.07205966701731085,"num_words":20,"start":480.6,"end":498.435},{"sentences":[{"text":"It's just where where I go for work, I don't always get reception.","start":498.435,"end":504.87,"sentiment":"neutral","sentiment_score":-0.09695424569340852},{"text":"And then I'm dealing with contractors, so I'm normally preoccupied.","start":506.77002,"end":511.35,"sentiment":"neutral","sentiment_score":-0.10376594215631485},{"text":"And to be honest, by the time I finish the day's work with them, I don't want to talk to anybody, so I don't even return the phone calls.","start":511.49002,"end":516.79,"sentiment":"neutral","sentiment_score":-0.2854227264379633},{"text":"Yeah.","start":523.345,"end":523.745,"sentiment":"neutral","sentiment_score":-0.12323930859565736},{"text":"So by the time you've done it at work, you're like, yeah.","start":523.745,"end":525.58496,"sentiment":"neutral","sentiment_score":-0.21553280452887216}],"sentiment":"neutral","sentiment_score":-0.20438394838800797,"num_words":65,"start":498.435,"end":525.58496},{"sentences":[{"text":"Okay.","start":525.58496,"end":526.065,"sentiment":"neutral","sentiment_score":-0.2009546309709549},{"text":"I don't feel the work anymore.","start":526.065,"end":527.425,"sentiment":"neutral","sentiment_score":-0.32855987052122754},{"text":"I just don't want to.","start":527.425,"end":528.305,"sentiment":"neutral","sentiment_score":-0.2542686820030212},{"text":"But the last week is probably the unwinding week for me, and I'm less busy at work.","start":528.305,"end":535.52,"sentiment":"neutral","sentiment_score":0.010126182015108712},{"text":"Yeah.","start":547.515,"end":548.015,"sentiment":"neutral","sentiment_score":0.03669261187314987}],"sentiment":"neutral","sentiment_score":-0.10782731859944761,"num_words":30,"start":525.58496,"end":548.015},{"sentences":[{"text":"It's genuinely gen like, in my workplace.","start":548.075,"end":551.375,"sentiment":"neutral","sentiment_score":0.10071227326989174},{"text":"Absolutely.","start":551.435,"end":551.83496,"sentiment":"neutral","sentiment_score":0.046451136469841},{"text":"Because if I don't run off my calendar, I'm I'm screwed for the the day.","start":551.83496,"end":556.38,"sentiment":"neutral","sentiment_score":-0.3225795242935419},{"text":"Genuine generally, yes, but it just depends on where I'm sent to.","start":557.82,"end":562.86,"sentiment":"neutral","sentiment_score":-0.012526436398426691},{"text":"So if I'm going up to the communities outside of Broom, I will forget any appointment because there's bugger all technology.","start":562.86,"end":573.71497,"sentiment":"neutral","sentiment_score":-0.12616575695574284}],"sentiment":"neutral","sentiment_score":-0.12298310621242438,"num_words":56,"start":548.075,"end":573.71497},{"sentences":[{"text":"I love the Outback, so I'm just in my moment in the middle of nowhere, and literally my brain just stopped functioning.","start":573.855,"end":581.15497,"sentiment":"neutral","sentiment_score":0.300805443728512},{"text":"But, oh, this is beautiful.","start":581.935,"end":583.235,"sentiment":"positive","sentiment_score":0.6144609183073044},{"text":"But, generally, if I schedule in an appointment but text and email is the easiest way to get hold of me.","start":584.52997,"end":591.51,"sentiment":"neutral","sentiment_score":0.17682750203779765},{"text":"Yep.","start":599.195,"end":599.695,"sentiment":"neutral","sentiment_score":0.06582551449537277},{"text":"Oh, no.","start":603.835,"end":604.23505,"sentiment":"neutral","sentiment_score":-0.09599283337593079}],"sentiment":"neutral","sentiment_score":0.26033807341374604,"num_words":51,"start":573.855,"end":604.23505},{"sentences":[{"text":"No.","start":604.23505,"end":604.395,"sentiment":"neutral","sentiment_score":-0.1982795000076294},{"text":"No.","start":604.395,"end":604.635,"sentiment":"neutral","sentiment_score":-0.24042733013629913},{"text":"I just feel bad if I've missed hundreds of phone calls.","start":604.635,"end":607.375,"sentiment":"negative","sentiment_score":-0.3578705218705264},{"text":"And I go, oh, I feel so bad.","start":607.43506,"end":609.05505,"sentiment":"neutral","sentiment_score":-0.2411618446931243},{"text":"And, yeah, it's it's really annoying if you're trying to do your job and you got this idiot that doesn't that it follow through for you.","start":609.35504,"end":618.02,"sentiment":"negative","sentiment_score":-0.36181027270280397}],"sentiment":"negative","sentiment_score":-0.3342903067773961,"num_words":47,"start":604.23505,"end":618.02},{"sentences":[{"text":"Yes.","start":628.97504,"end":629.47504,"sentiment":"neutral","sentiment_score":0.0040679145604372025},{"text":"I just yeah.","start":630.255,"end":630.97504,"sentiment":"neutral","sentiment_score":0.00870673917233944},{"text":"It's just a really Okay.","start":630.97504,"end":650.68,"sentiment":"neutral","sentiment_score":0.10531304478645324},{"text":"Perfect.","start":653.06,"end":653.56,"sentiment":"neutral","sentiment_score":0.3182799518108368},{"text":"Not at this stage.","start":655.695,"end":657.23505,"sentiment":"neutral","sentiment_score":-0.2000487707555294}],"sentiment":"neutral","sentiment_score":0.005345587485602924,"num_words":14,"start":628.97504,"end":657.23505},{"sentences":[{"text":"Not at this stage.","start":657.375,"end":658.335,"sentiment":"neutral","sentiment_score":-0.16721495985984802},{"text":"Thank you very much.","start":658.335,"end":659.47504,"sentiment":"neutral","sentiment_score":0.23103777319192886},{"text":"Okay.","start":662.73505,"end":663.23505,"sentiment":"neutral","sentiment_score":0.03424989432096481},{"text":"Thanks very much.","start":669.0,"end":673.26,"sentiment":"positive","sentiment_score":0.7878635923067728},{"text":"Bye.","start":675.64,"end":675.96,"sentiment":"neutral","sentiment_score":0.23362676799297333}],"sentiment":"neutral","sentiment_score":0.22205836096635231,"num_words":13,"start":657.375,"end":675.96},{"sentences":[{"text":"You too.","start":675.96,"end":676.7,"sentiment":"neutral","sentiment_score":0.20290931314229965}],"sentiment":"neutral","sentiment_score":0.20290931314229965,"num_words":2,"start":675.96,"end":676.7}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello? This is Dean.\n\nChannel 0: Hi, Lisa. Larissa from Oakview Financial. How are you going?\n\nChannel 1: Oh, I'm good. Thanks. I don't know what happened. I just got cut off.\n\nChannel 0: No. That's sorry. My fault. Katie transferred it, and I sat and I\n\nChannel 1: Oh, yep.\n\nChannel 0: Actually,\n\nChannel 1: That\n\nChannel 0: hung\n\nChannel 1: sounds\n\nChannel 0: up on\n\nChannel 1: like\n\nChannel 0: you.\n\nChannel 1: a me thing that I do too all the time.\n\nChannel 0: Oh, it's a Monday morning. I'm just we're rolling with it. Because this is a new call, I do need to let you know that our calls are recorded, and I'm so sorry to have to do it to you again. Could you just quickly confirm, just your date of birth and address?\n\nChannel 1: No worries. My date of birth is 10/1069. My address is 115 Casilda Way, 2 Roads.\n\nChannel 0: Thank you. So I was calling you this morning just to have a brief conversation. I know you've been emailing with my colleague Jack just\n\nChannel 1: Yep.\n\nChannel 0: with regards to your pending policy. And you sort of I guess, it stated that you maybe not wanted to proceed with the trauma or critical illness rather.\n\nChannel 1: Yeah. I just no. It's it's a really hard decision because I'm more aging.\n\nChannel 0: Yeah.\n\nChannel 1: But I just I think that, like, the cost that it's going to be, I'm better off investing just in, like, a term deposit type thing.\n\nChannel 0: Yep. Okay. So I\n\nChannel 1: I've\n\nChannel 0: guess\n\nChannel 1: got really low opinions of insurances at the moment as health care keeps rising and all the rest of\n\nChannel 0: Fair.\n\nChannel 1: it. And\n\nChannel 0: Yep.\n\nChannel 1: I'm just like, ugh. Do you know what? I I think I'm better off putting that money away myself. So super obviously, I need, but the trauma and insurance, maybe not so much.\n\nChannel 0: Okay. So I guess the I wouldn't be doing my job if I didn't, you know, at least touch on the due diligence of\n\nChannel 1: Oh,\n\nChannel 0: it\n\nChannel 1: yeah.\n\nChannel 0: all. So\n\nChannel 1: Yep.\n\nChannel 0: the\n\nChannel 1: You probably\n\nChannel 0: insurance\n\nChannel 1: understand Wayne more than I do. Useless with money, useless, like, idiot. Think you're talking to an idiot\n\nChannel 0: no.\n\nChannel 1: and you've got me.\n\nChannel 0: Not at all, darling. Not at all. So with insurance, the same thing the same reason we insure our house or we insure our car, because in the event that something were to happen and we run into a million dollar house while we're driving our car, if we have an accident, whatever the case may be, the insurance is just there to be able to protect us in the event that that happens. Right?\n\nChannel 1: Yep.\n\nChannel 0: So what we want for this insurance policy is to in the event something happens, we are\n\nChannel 1: Mhmm.\n\nChannel 0: protected. Now, ultimately speaking, if you self insure, which is exactly what you're saying, so instead of instead of sort of, I guess, having a policy that is there to protect you, you would establish wealth personally. So if any of that did occur, you had the capacity to be self insured, then\n\nChannel 1: Mhmm.\n\nChannel 0: that's perfect. Now currently, you have a life and a total permanent disability policy, and you it gets paid for out\n\nChannel 1: Yes.\n\nChannel 0: of out of out of your super fund. Now the life policy is two oh, sorry. 210,000. Total penalty is 210,000. So in the event that you\n\nChannel 1: Mhmm.\n\nChannel 0: were never able to work again, $210,000 is payable. In the event that you passed away, same outcome. Now what the recommendation that was made is I will just bring it back up, is to undertake an additional policy for life and for trauma, and that's to be paid personally because trauma doesn't meet a condition of release under the superannuation legislation. And so what that does is that just gives you that better better protection. It is a bit up there.\n\nSo it's $265 a month, which is quite expensive, you know, with cash flow. Now the $100,000 a month means that if oh, sorry. Benefit means that if you were diagnosed with cancer or you had a stroke or a heart attack or anything like that, a $100,000 is payable to you. Now on the flip of that, a 100%. If you could, I guess, guarantee or you could set yourself up to be strict with your savings regimen and put that money away each month, then you're going to give yourself a buffer cash wise so that if a medical event does occur, you have that protection there and that you would have\n\nChannel 1: Yep.\n\nChannel 0: money to be able to cater for it's not just it's not just the medical cost of things because, obviously, there is there is you know, if you go privately, then there's all the doctor's bills. And if you go publicly, then there's there's waiting lists. There's still GP appointments, which are not built they'll build anymore. There's always an out of pocket. It's medication costs.\n\nIt's the time off work. It's those kinds of bits do happen. Now you are more than welcome, and you a 100%. You don't have to take your policy out. It's obviously the recommendation that was made.\n\nBut if you choose to self insure, then that's that's absolutely okay as well. And, ultimately speaking, we would review this with you on an annual basis, which is coming up in about five months to make sure that if anything needed to be changed, if there was a better product out there than the MetLife policy you currently had or, you know, maybe you needed more or less, your circumstances change, whatever the case may be, then we could undertake that, and we could look at it for you. That's why we're here. But if you're not wanting to invest the the the money ultimately into that life and trauma policy, then that's absolutely your prerogative. You have informed consent, and you're withdrawing that consent to proceed with that policy.\n\nChannel 1: K.\n\nChannel 0: So I'm not I'm not gonna talk you into it. I'm not gonna force you to do\n\nChannel 1: No.\n\nChannel 0: it or\n\nChannel 1: What\n\nChannel 0: or,\n\nChannel 1: was\n\nChannel 0: you know,\n\nChannel 1: he because\n\nChannel 0: handsome.\n\nChannel 1: we're gonna review it in, like, five months' time,\n\nChannel 0: Yeah.\n\nChannel 1: let's stick with I won't proceed with doing the extra. See how well I got putting that away,\n\nChannel 0: Yeah.\n\nChannel 1: and then we can sort of we can figure from there because, you know, how I said at the beginning, you've got the worst client when it comes to money. Like, I'm I'm being boldly honest. So\n\nChannel 0: Yeah. No. I appreciate it.\n\nChannel 1: let's see how I go with that because I've got smart in my forties, smarter in my forties,\n\nChannel 0: Yep.\n\nChannel 1: I suppose. And I'm actually better than I would have been in my like, in my youth. I would have said, no. Absolutely. Take the money because I'm not going to save it.\n\nAnd then we can review it in five months' time, I think.\n\nChannel 0: Yeah. Absolutely. So I can\n\nChannel 1: Yep.\n\nChannel 0: yeah. We can definitely do it then, and we can review it, see if there's an alternative provider, see if there's a better outcome, and, obviously, be be your savings guide. So we can just be a friendly touch base to kind of, you know, give you that nudge and make sure that you're on track in saving. And sometimes it's a bit of a a guilt check for yourself to to have someone that's keeping you accountable as well.\n\nChannel 1: Yeah. That sounds a lighter\n\nChannel 0: Perfect.\n\nChannel 1: plan.\n\nChannel 0: Alright.\n\nChannel 1: Can I just pop in my notes so that if anyone tries to catch me? That was my fault because I completely thought about it, and I was planning the house.\n\nChannel 0: No. You're okay.\n\nChannel 1: That's probably the last week of every month is the best time to catch me. Because I go away\n\nChannel 0: Yeah.\n\nChannel 1: a lot at the moment with work, and it seems to be\n\nChannel 0: Yep.\n\nChannel 1: generally around the last week of the month. I'm in Perth a bit more.\n\nChannel 0: Yeah. Alright. Absolutely. I'll I'll note on file that last week in the month is a\n\nChannel 1: Yeah.\n\nChannel 0: better way to get you. Otherwise, are you generally like, emails and text messages\n\nChannel 1: Yeah.\n\nChannel 0: are a\n\nChannel 1: I\n\nChannel 0: good\n\nChannel 1: do\n\nChannel 0: way to\n\nChannel 1: email,\n\nChannel 0: reach you?\n\nChannel 1: text\n\nChannel 0: Or\n\nChannel 1: messages. I'm I'm I'm probably better at that. It's just where\n\nChannel 0: Oh,\n\nChannel 1: where\n\nChannel 0: yeah.\n\nChannel 1: I go for work, I don't always get reception.\n\nChannel 0: Reception. Yeah. Absolutely.\n\nChannel 1: And\n\nChannel 0: And\n\nChannel 1: then\n\nChannel 0: do\n\nChannel 1: I'm dealing with contractors, so\n\nChannel 0: you\n\nChannel 1: I'm normally preoccupied.\n\nChannel 0: yeah.\n\nChannel 1: And to be honest, by the time I finish the day's work with them, I don't want to talk to anybody, so I don't even return the phone calls.\n\nChannel 0: Absolutely valid. No. I get it. I don't I suck at my own life admin because I spend all day talking to everyone else. I swear\n\nChannel 1: Yeah.\n\nChannel 0: my husband\n\nChannel 1: So by\n\nChannel 0: hates\n\nChannel 1: the time\n\nChannel 0: my job\n\nChannel 1: you've\n\nChannel 0: because\n\nChannel 1: done it\n\nChannel 0: I\n\nChannel 1: at\n\nChannel 0: get\n\nChannel 1: work,\n\nChannel 0: home\n\nChannel 1: you're like,\n\nChannel 0: and\n\nChannel 1: yeah. Okay. I don't feel the work\n\nChannel 0: yeah.\n\nChannel 1: anymore. I just don't want to. But the last week is probably the unwinding week for me,\n\nChannel 0: Yes.\n\nChannel 1: and I'm less busy\n\nChannel 0: Hi.\n\nChannel 1: at work.\n\nChannel 0: Do you live in brief your calendar? Like so if we, like, if we did schedule an appointment with you, if we invite you into that that meeting, would that like, it could still be a phone call. It doesn't have to be a a a\n\nChannel 1: Yeah.\n\nChannel 0: Google Meet\n\nChannel 1: It's\n\nChannel 0: or anything like that.\n\nChannel 1: genuinely gen like, in my workplace. Absolutely. Because if I don't run off my calendar, I'm I'm screwed for\n\nChannel 0: Screwed.\n\nChannel 1: the\n\nChannel 0: Yes.\n\nChannel 1: the day.\n\nChannel 0: Yeah.\n\nChannel 1: Genuine generally, yes, but it just depends on where I'm sent to. So if I'm going up to the communities outside of Broom, I will\n\nChannel 0: Yep.\n\nChannel 1: forget any appointment because there's bugger all technology. I love the Outback, so I'm just in my moment in the middle of nowhere, and literally\n\nChannel 0: Yes.\n\nChannel 1: my brain just stopped functioning. But, oh, this is beautiful. But, generally, if I schedule in an appointment but text and email is the easiest way to get hold of me.\n\nChannel 0: Okay. Perfect. Amazing. No. I can definitely note that on file that you're a you're a text email girl.\n\nAnd\n\nChannel 1: Yep.\n\nChannel 0: and I mean, don't be wrong. It won't negate the team from, you know, ad hoc\n\nChannel 1: Oh,\n\nChannel 0: trying\n\nChannel 1: no.\n\nChannel 0: to call\n\nChannel 1: No. No.\n\nChannel 0: you\n\nChannel 1: I\n\nChannel 0: anyway.\n\nChannel 1: just feel bad if I've missed hundreds of phone calls. And\n\nChannel 0: No.\n\nChannel 1: I go,\n\nChannel 0: Not\n\nChannel 1: oh,\n\nChannel 0: at\n\nChannel 1: I\n\nChannel 0: all.\n\nChannel 1: feel\n\nChannel 0: I was\n\nChannel 1: so\n\nChannel 0: in\n\nChannel 1: bad.\n\nChannel 0: the middle of sending you an\n\nChannel 1: And,\n\nChannel 0: email anyway.\n\nChannel 1: yeah, it's it's really annoying if you're trying to do your job and you got this idiot that doesn't that it\n\nChannel 0: No.\n\nChannel 1: follow through for you.\n\nChannel 0: Not at all. We understand that you got like, like, our clients have jobs. It's the same as I don't answer any of my personal calls unless someone happens to catch me on lunch and I decide I wanna talk to someone.\n\nChannel 1: Yes.\n\nChannel 0: Then,\n\nChannel 1: I just\n\nChannel 0: yeah,\n\nChannel 1: yeah.\n\nChannel 0: so it\n\nChannel 1: It's just\n\nChannel 0: it's\n\nChannel 1: a really\n\nChannel 0: so fine. No. That's absolutely okay. Alright. Well, I'll make that note on your file, make note that it last week of the month is generally the best time to get you, And then I'll make note that you don't wanna proceed with the trauma car, and we'll pull the app.\n\nChannel 1: Okay.\n\nChannel 0: Amazing.\n\nChannel 1: Perfect.\n\nChannel 0: Did you have any questions while you had me on the phone?\n\nChannel 1: Not at this stage. Not at this stage. Thank you very much.\n\nChannel 0: That's okay. If you do, feel free to reach out. You you have\n\nChannel 1: Okay.\n\nChannel 0: our, like, our info email that you can just, like, an email. I can respond via email, or we can schedule a call.\n\nChannel 1: Thanks very\n\nChannel 0: That's okay, Lisa. Thanks for calling back in,\n\nChannel 1: much.\n\nChannel 0: and sorry I'm having a day.\n\nChannel 1: Bye.\n\nChannel 0: You too.\n\nChannel 1: You too.\n\nChannel 0: Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.16,"end":0.48,"sentiment":"neutral","sentiment_score":0.024836666882038116},{"text":"This is Dean.","start":0.48,"end":1.46,"sentiment":"neutral","sentiment_score":0.041303850710392}],"sentiment":"neutral","sentiment_score":0.03718705475330353,"channel":1,"num_words":4,"start":0.16,"end":1.46},{"sentences":[{"text":"Hi, Lisa.","start":2.1599998,"end":2.96,"sentiment":"neutral","sentiment_score":0.14528147876262665},{"text":"Larissa from Oakview Financial.","start":2.96,"end":4.4,"sentiment":"neutral","sentiment_score":0.20918568223714828},{"text":"How are you going?","start":4.4,"end":5.22,"sentiment":"neutral","sentiment_score":0.26458510756492615}],"sentiment":"neutral","sentiment_score":0.2185646116733551,"channel":0,"num_words":10,"start":2.1599998,"end":5.22},{"sentences":[{"text":"Oh, I'm good.","start":5.44,"end":5.92,"sentiment":"positive","sentiment_score":0.38706186413764954},{"text":"Thanks.","start":5.92,"end":6.16,"sentiment":"positive","sentiment_score":0.4389112591743469},{"text":"I don't know what happened.","start":6.16,"end":6.8799996,"sentiment":"neutral","sentiment_score":-0.21962326169013976},{"text":"I just got cut off.","start":6.8799996,"end":8.18,"sentiment":"negative","sentiment_score":-0.33959067463874815}],"sentiment":"neutral","sentiment_score":-0.08542663071836744,"channel":1,"num_words":14,"start":5.44,"end":8.18},{"sentences":[{"text":"No.","start":8.72,"end":8.96,"sentiment":"neutral","sentiment_score":-0.27187681198120117},{"text":"That's sorry.","start":8.96,"end":9.599999,"sentiment":"neutral","sentiment_score":-0.24980789422988892},{"text":"My fault.","start":9.599999,"end":10.16,"sentiment":"neutral","sentiment_score":-0.17178678512573242},{"text":"Katie transferred it, and I sat and I","start":10.16,"end":14.285,"sentiment":"neutral","sentiment_score":-0.06275092111900449}],"sentiment":"neutral","sentiment_score":-0.12439027228034459,"channel":0,"num_words":13,"start":8.72,"end":14.285},{"sentences":[{"text":"Oh, yep.","start":14.16,"end":15.384999,"sentiment":"neutral","sentiment_score":-0.12671255692839622}],"sentiment":"neutral","sentiment_score":-0.12671255692839622,"channel":1,"num_words":2,"start":14.16,"end":15.384999},{"sentences":[{"text":"Actually,","start":15.1449995,"end":15.545,"sentiment":"neutral","sentiment_score":-0.12387825548648834}],"sentiment":"neutral","sentiment_score":-0.12387825548648834,"channel":0,"num_words":1,"start":15.1449995,"end":15.545},{"sentences":[{"text":"That","start":15.384999,"end":15.785,"sentiment":"neutral","sentiment_score":-0.27161455154418945}],"sentiment":"neutral","sentiment_score":-0.27161455154418945,"channel":1,"num_words":1,"start":15.384999,"end":15.785},{"sentences":[{"text":"hung","start":15.545,"end":15.785,"sentiment":"neutral","sentiment_score":-0.3080478012561798}],"sentiment":"neutral","sentiment_score":-0.3080478012561798,"channel":0,"num_words":1,"start":15.545,"end":15.785},{"sentences":[{"text":"sounds","start":15.785,"end":16.025,"sentiment":"neutral","sentiment_score":-0.27379298210144043}],"sentiment":"neutral","sentiment_score":-0.27379298210144043,"channel":1,"num_words":1,"start":15.785,"end":16.025},{"sentences":[{"text":"up on","start":15.785,"end":16.025,"sentiment":"negative","sentiment_score":-0.33652926981449127}],"sentiment":"negative","sentiment_score":-0.33652926981449127,"channel":0,"num_words":2,"start":15.785,"end":16.025},{"sentences":[{"text":"like","start":16.025,"end":16.185,"sentiment":"neutral","sentiment_score":-0.31542789936065674}],"sentiment":"neutral","sentiment_score":-0.31542789936065674,"channel":1,"num_words":1,"start":16.025,"end":16.185},{"sentences":[{"text":"you.","start":16.025,"end":16.525,"sentiment":"neutral","sentiment_score":-0.32691073417663574}],"sentiment":"neutral","sentiment_score":-0.32691073417663574,"channel":0,"num_words":1,"start":16.025,"end":16.525},{"sentences":[{"text":"a me thing that I do too all the time.","start":16.185,"end":18.285,"sentiment":"neutral","sentiment_score":-0.24835648238658906}],"sentiment":"neutral","sentiment_score":-0.24835648238658906,"channel":1,"num_words":10,"start":16.185,"end":18.285},{"sentences":[{"text":"Oh, it's a Monday morning.","start":19.225,"end":20.505,"sentiment":"neutral","sentiment_score":-0.07940524071455002},{"text":"I'm just we're rolling with it.","start":20.505,"end":22.365,"sentiment":"neutral","sentiment_score":-0.11636444677909215},{"text":"Because this is a new call, I do need to let you know that our calls are recorded, and I'm so sorry to have to do it to you again.","start":24.105,"end":29.44,"sentiment":"neutral","sentiment_score":-0.13012956716120244},{"text":"Could you just quickly confirm, just your date of birth and address?","start":29.6,"end":32.74,"sentiment":"neutral","sentiment_score":0.004501957174700995}],"sentiment":"neutral","sentiment_score":-0.09330332854692384,"channel":0,"num_words":53,"start":19.225,"end":32.74},{"sentences":[{"text":"No worries.","start":33.53,"end":34.01,"sentiment":"neutral","sentiment_score":0.016655990853905678},{"text":"My date of birth is 10/1069.","start":34.01,"end":35.93,"sentiment":"neutral","sentiment_score":0.020205970853567123},{"text":"My address is 115 Casilda Way, 2 Roads.","start":35.93,"end":38.83,"sentiment":"neutral","sentiment_score":0.029910199576988816}],"sentiment":"neutral","sentiment_score":0.02461433771532029,"channel":1,"num_words":16,"start":33.53,"end":38.83},{"sentences":[{"text":"Thank you.","start":39.68,"end":40.58,"sentiment":"neutral","sentiment_score":0.30748359858989716},{"text":"So I was calling you this morning just to have a brief conversation.","start":41.625,"end":45.705,"sentiment":"neutral","sentiment_score":0.04650246079724569},{"text":"I know you've been emailing with my colleague Jack just","start":45.705,"end":49.065002,"sentiment":"neutral","sentiment_score":-0.008992901630699634}],"sentiment":"neutral","sentiment_score":0.04518280684947967,"channel":0,"num_words":25,"start":39.68,"end":49.065002},{"sentences":[{"text":"Yep.","start":48.935,"end":49.435,"sentiment":"neutral","sentiment_score":-0.032743752002716064}],"sentiment":"neutral","sentiment_score":-0.032743752002716064,"channel":1,"num_words":1,"start":48.935,"end":49.435},{"sentences":[{"text":"with regards to your pending policy.","start":49.065002,"end":53.245003,"sentiment":"neutral","sentiment_score":-0.039932768791913986},{"text":"And you sort of I guess, it stated that you maybe not wanted to proceed with the trauma or critical illness rather.","start":55.02,"end":61.04,"sentiment":"neutral","sentiment_score":-0.21568153663115067}],"sentiment":"neutral","sentiment_score":-0.17802108637988567,"channel":0,"num_words":28,"start":49.065002,"end":61.04},{"sentences":[{"text":"Yeah.","start":61.27,"end":61.75,"sentiment":"neutral","sentiment_score":-0.1768784523010254},{"text":"I just no.","start":61.75,"end":64.95,"sentiment":"neutral","sentiment_score":-0.3118523259957631},{"text":"It's it's a really hard decision because I'm more aging.","start":64.95,"end":67.61,"sentiment":"negative","sentiment_score":-0.5021363139152527}],"sentiment":"negative","sentiment_score":-0.4381284692457744,"channel":1,"num_words":14,"start":61.27,"end":67.61},{"sentences":[{"text":"Yeah.","start":67.66,"end":68.16,"sentiment":"neutral","sentiment_score":-0.1953686624765396}],"sentiment":"neutral","sentiment_score":-0.1953686624765396,"channel":0,"num_words":1,"start":67.66,"end":68.16},{"sentences":[{"text":"But I just I think that, like, the cost that it's going to be, I'm better off investing just in, like, a term deposit type thing.","start":69.27,"end":78.405,"sentiment":"neutral","sentiment_score":-0.31790136144711423}],"sentiment":"neutral","sentiment_score":-0.31790136144711423,"channel":1,"num_words":26,"start":69.27,"end":78.405},{"sentences":[{"text":"Yep.","start":79.465,"end":79.965,"sentiment":"neutral","sentiment_score":-0.08098646998405457},{"text":"Okay.","start":80.744995,"end":81.244995,"sentiment":"neutral","sentiment_score":-0.0904836505651474},{"text":"So I","start":81.305,"end":82.104996,"sentiment":"neutral","sentiment_score":-0.13321371376514435}],"sentiment":"neutral","sentiment_score":-0.10947438701987267,"channel":0,"num_words":4,"start":79.465,"end":82.104996},{"sentences":[{"text":"I've","start":82.064995,"end":82.30499,"sentiment":"neutral","sentiment_score":-0.1631254255771637}],"sentiment":"neutral","sentiment_score":-0.1631254255771637,"channel":1,"num_words":1,"start":82.064995,"end":82.30499},{"sentences":[{"text":"guess","start":82.104996,"end":82.604996,"sentiment":"neutral","sentiment_score":-0.17590418457984924}],"sentiment":"neutral","sentiment_score":-0.17590418457984924,"channel":0,"num_words":1,"start":82.104996,"end":82.604996},{"sentences":[{"text":"got really low opinions of insurances at the moment as health care keeps rising and all the rest of","start":82.30499,"end":87.89,"sentiment":"neutral","sentiment_score":-0.22870269025626935}],"sentiment":"neutral","sentiment_score":-0.22870269025626935,"channel":1,"num_words":19,"start":82.30499,"end":87.89},{"sentences":[{"text":"Fair.","start":87.81,"end":88.13,"sentiment":"neutral","sentiment_score":-0.1327777802944183}],"sentiment":"neutral","sentiment_score":-0.1327777802944183,"channel":0,"num_words":1,"start":87.81,"end":88.13},{"sentences":[{"text":"it.","start":87.89,"end":88.049995,"sentiment":"neutral","sentiment_score":-0.15533125400543213},{"text":"And","start":88.049995,"end":88.29,"sentiment":"neutral","sentiment_score":-0.12172815948724748}],"sentiment":"neutral","sentiment_score":-0.1385297067463398,"channel":1,"num_words":2,"start":87.89,"end":88.29},{"sentences":[{"text":"Yep.","start":88.13,"end":88.63,"sentiment":"neutral","sentiment_score":-0.1628003716468811}],"sentiment":"neutral","sentiment_score":-0.1628003716468811,"channel":0,"num_words":1,"start":88.13,"end":88.63},{"sentences":[{"text":"I'm just like, ugh.","start":88.29,"end":89.35,"sentiment":"neutral","sentiment_score":-0.2629726156592369},{"text":"Do you know what?","start":89.49,"end":90.29,"sentiment":"neutral","sentiment_score":-0.2629031427204609},{"text":"I I think I'm better off putting that money away myself.","start":90.29,"end":95.17,"sentiment":"negative","sentiment_score":-0.43861608884551306},{"text":"So super obviously, I need, but the trauma and insurance, maybe not so much.","start":95.17,"end":100.725,"sentiment":"neutral","sentiment_score":-0.2826028785535267}],"sentiment":"neutral","sentiment_score":-0.329840009411176,"channel":1,"num_words":33,"start":88.29,"end":100.725},{"sentences":[{"text":"Okay.","start":102.825,"end":103.325,"sentiment":"neutral","sentiment_score":-0.13728879392147064},{"text":"So I guess the I wouldn't be doing my job if I didn't, you know, at least touch on the due diligence of","start":103.385,"end":110.425,"sentiment":"neutral","sentiment_score":-0.24633094474025394}],"sentiment":"neutral","sentiment_score":-0.2417875217894713,"channel":0,"num_words":24,"start":102.825,"end":110.425},{"sentences":[{"text":"Oh,","start":110.405,"end":110.565,"sentiment":"neutral","sentiment_score":-0.09392688423395155}],"sentiment":"neutral","sentiment_score":-0.09392688423395155,"channel":1,"num_words":1,"start":110.405,"end":110.565},{"sentences":[{"text":"it","start":110.425,"end":110.585,"sentiment":"neutral","sentiment_score":-0.09046436846256256}],"sentiment":"neutral","sentiment_score":-0.09046436846256256,"channel":0,"num_words":1,"start":110.425,"end":110.585},{"sentences":[{"text":"yeah.","start":110.565,"end":111.065,"sentiment":"neutral","sentiment_score":-0.0933460146188736}],"sentiment":"neutral","sentiment_score":-0.0933460146188736,"channel":1,"num_words":1,"start":110.565,"end":111.065},{"sentences":[{"text":"all.","start":110.585,"end":110.744995,"sentiment":"neutral","sentiment_score":-0.06110648065805435},{"text":"So","start":110.744995,"end":111.15,"sentiment":"neutral","sentiment_score":-0.03602322190999985}],"sentiment":"neutral","sentiment_score":-0.0485648512840271,"channel":0,"num_words":2,"start":110.585,"end":111.15},{"sentences":[{"text":"Yep.","start":111.125,"end":111.625,"sentiment":"neutral","sentiment_score":-0.05516207963228226}],"sentiment":"neutral","sentiment_score":-0.05516207963228226,"channel":1,"num_words":1,"start":111.125,"end":111.625},{"sentences":[{"text":"the","start":111.71,"end":112.19,"sentiment":"neutral","sentiment_score":-0.023210609331727028}],"sentiment":"neutral","sentiment_score":-0.023210609331727028,"channel":0,"num_words":1,"start":111.71,"end":112.19},{"sentences":[{"text":"You probably","start":111.924995,"end":112.485,"sentiment":"neutral","sentiment_score":-0.13870245963335037}],"sentiment":"neutral","sentiment_score":-0.13870245963335037,"channel":1,"num_words":2,"start":111.924995,"end":112.485},{"sentences":[{"text":"insurance","start":112.19,"end":112.69,"sentiment":"neutral","sentiment_score":-0.1695331633090973}],"sentiment":"neutral","sentiment_score":-0.1695331633090973,"channel":0,"num_words":1,"start":112.19,"end":112.69},{"sentences":[{"text":"understand Wayne more than I do.","start":112.485,"end":114.005,"sentiment":"neutral","sentiment_score":-0.27049922198057175},{"text":"Useless with money, useless, like, idiot.","start":114.005,"end":116.46,"sentiment":"negative","sentiment_score":-0.6431045730908712},{"text":"Think you're talking to an idiot","start":117.26,"end":118.46,"sentiment":"negative","sentiment_score":-0.4626232286294301}],"sentiment":"negative","sentiment_score":-0.45874234123362434,"channel":1,"num_words":18,"start":112.485,"end":118.46},{"sentences":[{"text":"no.","start":118.270004,"end":118.770004,"sentiment":"negative","sentiment_score":-0.45733642578125}],"sentiment":"negative","sentiment_score":-0.45733642578125,"channel":0,"num_words":1,"start":118.270004,"end":118.770004},{"sentences":[{"text":"and you've got me.","start":118.46,"end":119.52,"sentiment":"neutral","sentiment_score":-0.3023403435945511}],"sentiment":"neutral","sentiment_score":-0.3023403435945511,"channel":1,"num_words":4,"start":118.46,"end":119.52},{"sentences":[{"text":"Not at all, darling.","start":121.47,"end":122.83,"sentiment":"negative","sentiment_score":-0.3481333255767822},{"text":"Not at all.","start":122.83,"end":123.65,"sentiment":"neutral","sentiment_score":-0.15241319437821707},{"text":"So with insurance, the same thing the same reason we insure our house or we insure our car, because in the event that something were to happen and we run into a million dollar house while we're driving our car, if we have an accident, whatever the case may be, the insurance is just there to be able to protect us in the event that that happens.","start":124.990005,"end":149.54,"sentiment":"neutral","sentiment_score":0.05667935587020952},{"text":"Right?","start":149.54,"end":150.04,"sentiment":"neutral","sentiment_score":0.1562749743461609}],"sentiment":"neutral","sentiment_score":0.02805358576277892,"channel":0,"num_words":75,"start":121.47,"end":150.04},{"sentences":[{"text":"Yep.","start":150.38,"end":150.88,"sentiment":"neutral","sentiment_score":0.20228201150894165}],"sentiment":"neutral","sentiment_score":0.20228201150894165,"channel":1,"num_words":1,"start":150.38,"end":150.88},{"sentences":[{"text":"So what we want for this insurance policy is to in the event something happens, we are","start":151.115,"end":157.915,"sentiment":"positive","sentiment_score":0.4049188354436089}],"sentiment":"positive","sentiment_score":0.4049188354436089,"channel":0,"num_words":17,"start":151.115,"end":157.915},{"sentences":[{"text":"Mhmm.","start":157.715,"end":158.215,"sentiment":"neutral","sentiment_score":0.32157835364341736}],"sentiment":"neutral","sentiment_score":0.32157835364341736,"channel":1,"num_words":1,"start":157.715,"end":158.215},{"sentences":[{"text":"protected.","start":157.915,"end":158.415,"sentiment":"positive","sentiment_score":0.33985501527786255},{"text":"Now, ultimately speaking, if you self insure, which is exactly what you're saying, so instead of instead of sort of, I guess, having a policy that is there to protect you, you would establish wealth personally.","start":159.11499,"end":175.63,"sentiment":"positive","sentiment_score":0.35242974840932423},{"text":"So if any of that did occur, you had the capacity to be self insured, then","start":175.77,"end":183.36499,"sentiment":"positive","sentiment_score":0.349762424826622}],"sentiment":"positive","sentiment_score":0.3513872595328205,"channel":0,"num_words":53,"start":157.915,"end":183.36499},{"sentences":[{"text":"Mhmm.","start":183.375,"end":183.875,"sentiment":"positive","sentiment_score":0.3402245342731476}],"sentiment":"positive","sentiment_score":0.3402245342731476,"channel":1,"num_words":1,"start":183.375,"end":183.875},{"sentences":[{"text":"that's perfect.","start":183.58499,"end":184.405,"sentiment":"positive","sentiment_score":0.5218071043491364},{"text":"Now currently, you have a life and a total permanent disability policy, and you it gets paid for out","start":184.545,"end":190.385,"sentiment":"neutral","sentiment_score":0.1806246850051378}],"sentiment":"neutral","sentiment_score":0.21311824875218527,"channel":0,"num_words":21,"start":183.58499,"end":190.385},{"sentences":[{"text":"Yes.","start":190.3575,"end":190.8575,"sentiment":"neutral","sentiment_score":0.10453016310930252}],"sentiment":"neutral","sentiment_score":0.10453016310930252,"channel":1,"num_words":1,"start":190.3575,"end":190.8575},{"sentences":[{"text":"of out of out of your super fund.","start":190.385,"end":192.24,"sentiment":"neutral","sentiment_score":0.10282689100131392},{"text":"Now the life policy is two oh, sorry.","start":194.16,"end":197.54001,"sentiment":"neutral","sentiment_score":0.08658336382359266},{"text":"210,000.","start":197.68001,"end":198.98001,"sentiment":"neutral","sentiment_score":0.05489417910575867},{"text":"Total penalty is 210,000.","start":199.04001,"end":200.88,"sentiment":"neutral","sentiment_score":0.006448110565543175},{"text":"So in the event that you","start":200.88,"end":201.76001,"sentiment":"neutral","sentiment_score":0.014857194075981775}],"sentiment":"neutral","sentiment_score":0.06241154905270647,"channel":0,"num_words":27,"start":190.385,"end":201.76001},{"sentences":[{"text":"Mhmm.","start":201.66,"end":202.16,"sentiment":"neutral","sentiment_score":-0.05666312575340271}],"sentiment":"neutral","sentiment_score":-0.05666312575340271,"channel":1,"num_words":1,"start":201.66,"end":202.16},{"sentences":[{"text":"were never able to work again, $210,000 is payable.","start":201.76001,"end":205.04001,"sentiment":"neutral","sentiment_score":-0.06606526714232233},{"text":"In the event that you passed away, same outcome.","start":205.04001,"end":207.715,"sentiment":"neutral","sentiment_score":-0.16874792178471884},{"text":"Now what the recommendation that was made is I will just bring it back up, is to undertake an additional policy for life and for trauma, and that's to be paid personally because trauma doesn't meet a condition of release under the superannuation legislation.","start":208.735,"end":227.47,"sentiment":"neutral","sentiment_score":-0.001036032462831248},{"text":"And so what that does is that just gives you that better better protection.","start":227.93,"end":231.70999,"sentiment":"neutral","sentiment_score":0.2113042739885194},{"text":"It is a bit up there.","start":232.035,"end":233.635,"sentiment":"negative","sentiment_score":-0.48768284916877747}],"sentiment":"neutral","sentiment_score":-0.025935870583918764,"channel":0,"num_words":82,"start":201.76001,"end":233.635},{"sentences":[{"text":"So it's $265 a month, which is quite expensive, you know, with cash flow.","start":233.635,"end":239.33499,"sentiment":"negative","sentiment_score":-0.5126373767852783},{"text":"Now the $100,000 a month means that if oh, sorry.","start":239.875,"end":243.495,"sentiment":"neutral","sentiment_score":-0.19185079485177994},{"text":"Benefit means that if you were diagnosed with cancer or you had a stroke or a heart attack or anything like that, a $100,000 is payable to you.","start":243.715,"end":252.52,"sentiment":"neutral","sentiment_score":0.16862709021994046},{"text":"Now on the flip of that, a 100%.","start":252.74,"end":255.7,"sentiment":"neutral","sentiment_score":0.23675297386944294},{"text":"If you could, I guess, guarantee or you could set yourself up to be strict with your savings regimen and put that money away each month, then you're going to give yourself a buffer cash wise so that if a medical event does occur, you have that protection there and that you would have","start":255.7,"end":275.06998,"sentiment":"positive","sentiment_score":0.34375722927075847}],"sentiment":"neutral","sentiment_score":0.14107931117739594,"channel":0,"num_words":114,"start":233.635,"end":275.06998},{"sentences":[{"text":"Yep.","start":274.845,"end":275.345,"sentiment":"neutral","sentiment_score":0.1984214037656784}],"sentiment":"neutral","sentiment_score":0.1984214037656784,"channel":1,"num_words":1,"start":274.845,"end":275.345},{"sentences":[{"text":"money to be able to cater for it's not just it's not just the medical cost of things because, obviously, there is there is you know, if you go privately, then there's all the doctor's bills.","start":275.06998,"end":285.865,"sentiment":"neutral","sentiment_score":0.11096564450094269},{"text":"And if you go publicly, then there's there's waiting lists.","start":285.865,"end":289.625,"sentiment":"neutral","sentiment_score":0.006565475510433317},{"text":"There's still GP appointments, which are not built they'll build anymore.","start":289.625,"end":292.845,"sentiment":"neutral","sentiment_score":-0.1281776252118024},{"text":"There's always an out of pocket.","start":292.905,"end":294.365,"sentiment":"neutral","sentiment_score":-0.15168154860536257},{"text":"It's medication costs.","start":295.065,"end":296.49,"sentiment":"neutral","sentiment_score":-0.1635709007581075}],"sentiment":"neutral","sentiment_score":0.018934274028817363,"channel":0,"num_words":66,"start":275.06998,"end":296.49},{"sentences":[{"text":"It's the time off work.","start":296.65,"end":298.09,"sentiment":"neutral","sentiment_score":-0.037780889123678205},{"text":"It's those kinds of bits do happen.","start":298.09,"end":302.27,"sentiment":"neutral","sentiment_score":0.11621758448226112},{"text":"Now you are more than welcome, and you a 100%.","start":304.56998,"end":307.93,"sentiment":"positive","sentiment_score":0.646628338098526},{"text":"You don't have to take your policy out.","start":307.93,"end":309.675,"sentiment":"neutral","sentiment_score":0.2532444130629301},{"text":"It's obviously the recommendation that was made.","start":310.315,"end":313.375,"sentiment":"positive","sentiment_score":0.3970421254634857}],"sentiment":"neutral","sentiment_score":0.32151762728352806,"channel":0,"num_words":37,"start":296.65,"end":313.375},{"sentences":[{"text":"But if you choose to self insure, then that's that's absolutely okay as well.","start":313.595,"end":319.215,"sentiment":"positive","sentiment_score":0.42191991209983826},{"text":"And, ultimately speaking, we would review this with you on an annual basis, which is coming up in about five months to make sure that if anything needed to be changed, if there was a better product out there than the MetLife policy you currently had or, you know, maybe you needed more or less, your circumstances change, whatever the case may be, then we could undertake that, and we could look at it for you.","start":319.51498,"end":341.675,"sentiment":"neutral","sentiment_score":0.1612643466184014},{"text":"That's why we're here.","start":341.675,"end":342.815,"sentiment":"neutral","sentiment_score":0.1648697666823864},{"text":"But if you're not wanting to invest the the the money ultimately into that life and trauma policy, then that's absolutely your prerogative.","start":343.595,"end":352.41498,"sentiment":"neutral","sentiment_score":-0.15289365056821186},{"text":"You have informed consent, and you're withdrawing that consent to proceed with that policy.","start":352.555,"end":358.17,"sentiment":"neutral","sentiment_score":0.016448342640485083}],"sentiment":"neutral","sentiment_score":0.11859672529025729,"channel":0,"num_words":131,"start":313.595,"end":358.17},{"sentences":[{"text":"K.","start":361.05502,"end":361.55502,"sentiment":"neutral","sentiment_score":-0.027974307537078857}],"sentiment":"neutral","sentiment_score":-0.027974307537078857,"channel":1,"num_words":1,"start":361.05502,"end":361.55502},{"sentences":[{"text":"So I'm not I'm not gonna talk you into it.","start":364.47,"end":366.15002,"sentiment":"neutral","sentiment_score":-0.17688371911644934},{"text":"I'm not gonna force you to do","start":366.15002,"end":367.39502,"sentiment":"neutral","sentiment_score":-0.07101400103420019}],"sentiment":"neutral","sentiment_score":-0.1332903057884644,"channel":0,"num_words":17,"start":364.47,"end":367.39502},{"sentences":[{"text":"No.","start":367.34,"end":367.66,"sentiment":"neutral","sentiment_score":-0.1168176457285881}],"sentiment":"neutral","sentiment_score":-0.1168176457285881,"channel":1,"num_words":1,"start":367.34,"end":367.66},{"sentences":[{"text":"it or","start":367.39502,"end":367.67502,"sentiment":"neutral","sentiment_score":-0.09524381160736084}],"sentiment":"neutral","sentiment_score":-0.09524381160736084,"channel":0,"num_words":2,"start":367.39502,"end":367.67502},{"sentences":[{"text":"What","start":367.66,"end":367.90002,"sentiment":"neutral","sentiment_score":-0.039886005222797394}],"sentiment":"neutral","sentiment_score":-0.039886005222797394,"channel":1,"num_words":1,"start":367.66,"end":367.90002},{"sentences":[{"text":"or,","start":367.67502,"end":367.915,"sentiment":"neutral","sentiment_score":-0.06546532362699509}],"sentiment":"neutral","sentiment_score":-0.06546532362699509,"channel":0,"num_words":1,"start":367.67502,"end":367.915},{"sentences":[{"text":"was","start":367.90002,"end":368.14,"sentiment":"neutral","sentiment_score":-0.06070500612258911}],"sentiment":"neutral","sentiment_score":-0.06070500612258911,"channel":1,"num_words":1,"start":367.90002,"end":368.14},{"sentences":[{"text":"you know,","start":367.915,"end":368.49503,"sentiment":"neutral","sentiment_score":-0.020897381007671356}],"sentiment":"neutral","sentiment_score":-0.020897381007671356,"channel":0,"num_words":2,"start":367.915,"end":368.49503},{"sentences":[{"text":"he because","start":368.14,"end":368.86002,"sentiment":"neutral","sentiment_score":0.07557030022144318}],"sentiment":"neutral","sentiment_score":0.07557030022144318,"channel":1,"num_words":2,"start":368.14,"end":368.86002},{"sentences":[{"text":"handsome.","start":368.635,"end":369.135,"sentiment":"neutral","sentiment_score":0.07251425087451935}],"sentiment":"neutral","sentiment_score":0.07251425087451935,"channel":0,"num_words":1,"start":368.635,"end":369.135},{"sentences":[{"text":"we're gonna review it in, like, five months' time,","start":368.86002,"end":371.92,"sentiment":"neutral","sentiment_score":0.03621136717912224}],"sentiment":"neutral","sentiment_score":0.03621136717912224,"channel":1,"num_words":9,"start":368.86002,"end":371.92},{"sentences":[{"text":"Yeah.","start":372.635,"end":373.135,"sentiment":"neutral","sentiment_score":-0.01223333552479744}],"sentiment":"neutral","sentiment_score":-0.01223333552479744,"channel":0,"num_words":1,"start":372.635,"end":373.135},{"sentences":[{"text":"let's stick with I won't proceed with doing the extra.","start":373.5,"end":376.80002,"sentiment":"neutral","sentiment_score":-0.06715812105685473},{"text":"See how well I got putting that away,","start":378.605,"end":380.785,"sentiment":"neutral","sentiment_score":-0.11179297510534525}],"sentiment":"neutral","sentiment_score":-0.08699583396729496,"channel":1,"num_words":18,"start":373.5,"end":380.785},{"sentences":[{"text":"Yeah.","start":381.80002,"end":382.30002,"sentiment":"neutral","sentiment_score":-0.088055819272995}],"sentiment":"neutral","sentiment_score":-0.088055819272995,"channel":0,"num_words":1,"start":381.80002,"end":382.30002},{"sentences":[{"text":"and then we can sort of we can figure from there because, you know, how I said at the beginning, you've got the worst client when it comes to money.","start":383.08502,"end":391.02502,"sentiment":"neutral","sentiment_score":-0.14812714904546737},{"text":"Like, I'm I'm being boldly honest.","start":392.77,"end":395.27,"sentiment":"neutral","sentiment_score":-0.10310318569342296},{"text":"So","start":395.41,"end":395.91,"sentiment":"neutral","sentiment_score":-0.030239921063184735}],"sentiment":"neutral","sentiment_score":-0.13763982450237144,"channel":1,"num_words":37,"start":383.08502,"end":395.91},{"sentences":[{"text":"Yeah.","start":396.615,"end":396.775,"sentiment":"neutral","sentiment_score":0.0003606490790843963},{"text":"No.","start":396.775,"end":397.095,"sentiment":"neutral","sentiment_score":0.05041500926017761},{"text":"I appreciate it.","start":397.095,"end":398.875,"sentiment":"neutral","sentiment_score":0.24011409282684326}],"sentiment":"neutral","sentiment_score":0.15422358736395836,"channel":0,"num_words":5,"start":396.615,"end":398.875},{"sentences":[{"text":"let's see how I go with that because I've got smart in my forties, smarter in my forties,","start":399.49,"end":406.53,"sentiment":"neutral","sentiment_score":0.27122484064764446}],"sentiment":"neutral","sentiment_score":0.27122484064764446,"channel":1,"num_words":18,"start":399.49,"end":406.53},{"sentences":[{"text":"Yep.","start":406.135,"end":406.635,"sentiment":"neutral","sentiment_score":0.17470163106918335}],"sentiment":"neutral","sentiment_score":0.17470163106918335,"channel":0,"num_words":1,"start":406.135,"end":406.635},{"sentences":[{"text":"I suppose.","start":406.53,"end":407.11,"sentiment":"neutral","sentiment_score":0.12253328412771225},{"text":"And I'm actually better than I would have been in my like, in my youth.","start":408.14502,"end":410.625,"sentiment":"neutral","sentiment_score":0.1455744889875253},{"text":"I would have said, no.","start":410.625,"end":411.345,"sentiment":"neutral","sentiment_score":-0.12281416356563568},{"text":"Absolutely.","start":411.345,"end":411.74503,"sentiment":"neutral","sentiment_score":-0.12397776544094086},{"text":"Take the money because I'm not going to save it.","start":411.74503,"end":414.165,"sentiment":"neutral","sentiment_score":-0.22969433665275574}],"sentiment":"neutral","sentiment_score":-0.018372971112980988,"channel":1,"num_words":33,"start":406.53,"end":414.165},{"sentences":[{"text":"And then we can review it in five months' time, I think.","start":416.70502,"end":419.765,"sentiment":"neutral","sentiment_score":0.009708894416689873}],"sentiment":"neutral","sentiment_score":0.009708894416689873,"channel":1,"num_words":12,"start":416.70502,"end":419.765},{"sentences":[{"text":"Yeah.","start":423.31998,"end":423.81998,"sentiment":"neutral","sentiment_score":0.16396532952785492},{"text":"Absolutely.","start":424.445,"end":424.945,"sentiment":"neutral","sentiment_score":0.28037723898887634},{"text":"So I can","start":425.165,"end":425.725,"sentiment":"neutral","sentiment_score":0.27603024741013843}],"sentiment":"neutral","sentiment_score":0.25448666214942933,"channel":0,"num_words":5,"start":423.31998,"end":425.725},{"sentences":[{"text":"Yep.","start":425.67,"end":426.17,"sentiment":"positive","sentiment_score":0.36719101667404175}],"sentiment":"positive","sentiment_score":0.36719101667404175,"channel":1,"num_words":1,"start":425.67,"end":426.17},{"sentences":[{"text":"yeah.","start":425.805,"end":426.285,"sentiment":"positive","sentiment_score":0.44573548436164856},{"text":"We can definitely do it then, and we can review it, see if there's an alternative provider, see if there's a better outcome, and, obviously, be be your savings guide.","start":426.285,"end":436.545,"sentiment":"positive","sentiment_score":0.38141374886035917},{"text":"So we can just be a friendly touch base to kind of, you know, give you that nudge and make sure that you're on track in saving.","start":436.605,"end":442.40997,"sentiment":"positive","sentiment_score":0.45060617062780595},{"text":"And sometimes it's a bit of a a guilt check for yourself to to have someone that's keeping you accountable as well.","start":442.40997,"end":449.71,"sentiment":"neutral","sentiment_score":0.17593022537502376}],"sentiment":"positive","sentiment_score":0.34906224394217134,"channel":0,"num_words":80,"start":425.805,"end":449.71},{"sentences":[{"text":"Yeah.","start":449.96002,"end":450.46002,"sentiment":"neutral","sentiment_score":0.2049572467803955},{"text":"That sounds a lighter","start":451.40002,"end":452.76,"sentiment":"positive","sentiment_score":0.35599420219659805}],"sentiment":"neutral","sentiment_score":0.32578681111335756,"channel":1,"num_words":5,"start":449.96002,"end":452.76},{"sentences":[{"text":"Perfect.","start":452.415,"end":452.915,"sentiment":"positive","sentiment_score":0.5541805624961853}],"sentiment":"positive","sentiment_score":0.5541805624961853,"channel":0,"num_words":1,"start":452.415,"end":452.915},{"sentences":[{"text":"plan.","start":452.76,"end":453.26,"sentiment":"positive","sentiment_score":0.43897825479507446}],"sentiment":"positive","sentiment_score":0.43897825479507446,"channel":1,"num_words":1,"start":452.76,"end":453.26},{"sentences":[{"text":"Alright.","start":454.095,"end":454.595,"sentiment":"neutral","sentiment_score":0.13685564696788788}],"sentiment":"neutral","sentiment_score":0.13685564696788788,"channel":0,"num_words":1,"start":454.095,"end":454.595},{"sentences":[{"text":"Can I just pop in my notes so that if anyone tries to catch me?","start":455.48,"end":460.005,"sentiment":"neutral","sentiment_score":0.057260356346766156},{"text":"That was my fault because I completely thought about it, and I was planning the house.","start":460.085,"end":463.385,"sentiment":"neutral","sentiment_score":-0.07914301450364292}],"sentiment":"neutral","sentiment_score":-0.013141383446993367,"channel":1,"num_words":31,"start":455.48,"end":463.385},{"sentences":[{"text":"No.","start":464.095,"end":464.255,"sentiment":"neutral","sentiment_score":-0.07448433339595795},{"text":"You're okay.","start":464.255,"end":465.075,"sentiment":"neutral","sentiment_score":-0.03817893844097853}],"sentiment":"neutral","sentiment_score":-0.050280736759305,"channel":0,"num_words":3,"start":464.095,"end":465.075},{"sentences":[{"text":"That's probably the last week of every month is the best time to catch me.","start":466.64502,"end":473.4,"sentiment":"neutral","sentiment_score":-0.03877291033665339},{"text":"Because I go away","start":473.56,"end":474.44,"sentiment":"neutral","sentiment_score":-0.052974848076701164}],"sentiment":"neutral","sentiment_score":-0.041762791966137136,"channel":1,"num_words":19,"start":466.64502,"end":474.44},{"sentences":[{"text":"Yeah.","start":474.31,"end":474.81,"sentiment":"neutral","sentiment_score":-0.001202307641506195}],"sentiment":"neutral","sentiment_score":-0.001202307641506195,"channel":0,"num_words":1,"start":474.31,"end":474.81},{"sentences":[{"text":"a lot at the moment with work, and it seems to be","start":474.44,"end":477.34,"sentiment":"neutral","sentiment_score":0.004576088394969702}],"sentiment":"neutral","sentiment_score":0.004576088394969702,"channel":1,"num_words":12,"start":474.44,"end":477.34},{"sentences":[{"text":"Yep.","start":476.87,"end":477.37,"sentiment":"neutral","sentiment_score":0.01106321718543768}],"sentiment":"neutral","sentiment_score":0.01106321718543768,"channel":0,"num_words":1,"start":476.87,"end":477.37},{"sentences":[{"text":"generally around the last week of the month.","start":478.19998,"end":480.3,"sentiment":"neutral","sentiment_score":-0.003198007820174098},{"text":"I'm in Perth a bit more.","start":480.6,"end":482.78,"sentiment":"neutral","sentiment_score":-0.002325629505018393}],"sentiment":"neutral","sentiment_score":-0.0028241313993930817,"channel":1,"num_words":14,"start":478.19998,"end":482.78},{"sentences":[{"text":"Yeah.","start":483.495,"end":483.995,"sentiment":"neutral","sentiment_score":0.01458141766488552},{"text":"Alright.","start":484.375,"end":484.775,"sentiment":"neutral","sentiment_score":0.26662978529930115},{"text":"Absolutely.","start":484.775,"end":485.275,"sentiment":"positive","sentiment_score":0.5110431909561157},{"text":"I'll I'll note on file that last week in the month is a","start":485.335,"end":488.635,"sentiment":"neutral","sentiment_score":0.22089684926546538}],"sentiment":"neutral","sentiment_score":0.2289945896482095,"channel":0,"num_words":16,"start":483.495,"end":488.635},{"sentences":[{"text":"Yeah.","start":488.36,"end":488.835,"sentiment":"neutral","sentiment_score":0.2043215036392212}],"sentiment":"neutral","sentiment_score":0.2043215036392212,"channel":1,"num_words":1,"start":488.36,"end":488.835},{"sentences":[{"text":"better way to get you.","start":489.01498,"end":490.375,"sentiment":"neutral","sentiment_score":0.16165376901626588},{"text":"Otherwise, are you generally like, emails and text messages","start":490.375,"end":493.755,"sentiment":"neutral","sentiment_score":0.037587561127212316}],"sentiment":"neutral","sentiment_score":0.08189692108758859,"channel":0,"num_words":14,"start":489.01498,"end":493.755},{"sentences":[{"text":"Yeah.","start":494.275,"end":494.675,"sentiment":"neutral","sentiment_score":0.1163000762462616}],"sentiment":"neutral","sentiment_score":0.1163000762462616,"channel":1,"num_words":1,"start":494.275,"end":494.675},{"sentences":[{"text":"are a","start":494.41998,"end":494.74,"sentiment":"neutral","sentiment_score":0.12848855555057526}],"sentiment":"neutral","sentiment_score":0.12848855555057526,"channel":0,"num_words":2,"start":494.41998,"end":494.74},{"sentences":[{"text":"I","start":494.675,"end":494.755,"sentiment":"neutral","sentiment_score":0.27153679728507996}],"sentiment":"neutral","sentiment_score":0.27153679728507996,"channel":1,"num_words":1,"start":494.675,"end":494.755},{"sentences":[{"text":"good","start":494.74,"end":494.97998,"sentiment":"neutral","sentiment_score":0.23908452689647677}],"sentiment":"neutral","sentiment_score":0.23908452689647677,"channel":0,"num_words":1,"start":494.74,"end":494.97998},{"sentences":[{"text":"do","start":494.755,"end":495.07498,"sentiment":"neutral","sentiment_score":0.19469451904296875}],"sentiment":"neutral","sentiment_score":0.19469451904296875,"channel":1,"num_words":1,"start":494.755,"end":495.07498},{"sentences":[{"text":"way to","start":494.97998,"end":495.13998,"sentiment":"neutral","sentiment_score":0.19386481493711472}],"sentiment":"neutral","sentiment_score":0.19386481493711472,"channel":0,"num_words":2,"start":494.97998,"end":495.13998},{"sentences":[{"text":"email,","start":495.07498,"end":495.395,"sentiment":"neutral","sentiment_score":0.2018698751926422}],"sentiment":"neutral","sentiment_score":0.2018698751926422,"channel":1,"num_words":1,"start":495.07498,"end":495.395},{"sentences":[{"text":"reach you?","start":495.13998,"end":495.69998,"sentiment":"neutral","sentiment_score":0.2149953991174698}],"sentiment":"neutral","sentiment_score":0.2149953991174698,"channel":0,"num_words":2,"start":495.13998,"end":495.69998},{"sentences":[{"text":"text","start":495.395,"end":495.715,"sentiment":"neutral","sentiment_score":0.07960891723632812}],"sentiment":"neutral","sentiment_score":0.07960891723632812,"channel":1,"num_words":1,"start":495.395,"end":495.715},{"sentences":[{"text":"Or","start":495.69998,"end":496.19998,"sentiment":"neutral","sentiment_score":0.05562135577201843}],"sentiment":"neutral","sentiment_score":0.05562135577201843,"channel":0,"num_words":1,"start":495.69998,"end":496.19998},{"sentences":[{"text":"messages.","start":495.715,"end":496.19498,"sentiment":"neutral","sentiment_score":0.08223949372768402},{"text":"I'm I'm I'm probably better at that.","start":496.19498,"end":498.435,"sentiment":"neutral","sentiment_score":0.043510847858020237},{"text":"It's just where","start":498.435,"end":499.495,"sentiment":"neutral","sentiment_score":0.0029767689605553946}],"sentiment":"neutral","sentiment_score":0.035976885055953804,"channel":1,"num_words":11,"start":495.715,"end":499.495},{"sentences":[{"text":"Oh,","start":499.93997,"end":500.02,"sentiment":"neutral","sentiment_score":-0.041173696517944336}],"sentiment":"neutral","sentiment_score":-0.041173696517944336,"channel":0,"num_words":1,"start":499.93997,"end":500.02},{"sentences":[{"text":"where","start":499.955,"end":500.275,"sentiment":"neutral","sentiment_score":-0.037917107343673706}],"sentiment":"neutral","sentiment_score":-0.037917107343673706,"channel":1,"num_words":1,"start":499.955,"end":500.275},{"sentences":[{"text":"yeah.","start":500.02,"end":500.52,"sentiment":"neutral","sentiment_score":-0.034727249294519424}],"sentiment":"neutral","sentiment_score":-0.034727249294519424,"channel":0,"num_words":1,"start":500.02,"end":500.52},{"sentences":[{"text":"I go for work, I don't always get reception.","start":500.275,"end":504.87,"sentiment":"neutral","sentiment_score":-0.13682426595025593}],"sentiment":"neutral","sentiment_score":-0.13682426595025593,"channel":1,"num_words":9,"start":500.275,"end":504.87},{"sentences":[{"text":"Reception.","start":505.13998,"end":505.63998,"sentiment":"neutral","sentiment_score":-0.08639862388372421},{"text":"Yeah.","start":505.86,"end":506.09998,"sentiment":"neutral","sentiment_score":-0.05593778192996979},{"text":"Absolutely.","start":506.09998,"end":506.59998,"sentiment":"neutral","sentiment_score":-0.01052306406199932}],"sentiment":"neutral","sentiment_score":-0.05095315662523111,"channel":0,"num_words":3,"start":505.13998,"end":506.59998},{"sentences":[{"text":"And","start":506.77002,"end":507.01,"sentiment":"neutral","sentiment_score":-0.06716959178447723}],"sentiment":"neutral","sentiment_score":-0.06716959178447723,"channel":1,"num_words":1,"start":506.77002,"end":507.01},{"sentences":[{"text":"And","start":506.85498,"end":507.255,"sentiment":"neutral","sentiment_score":-0.07627265900373459}],"sentiment":"neutral","sentiment_score":-0.07627265900373459,"channel":0,"num_words":1,"start":506.85498,"end":507.255},{"sentences":[{"text":"then","start":507.01,"end":507.41,"sentiment":"neutral","sentiment_score":-0.05533541738986969}],"sentiment":"neutral","sentiment_score":-0.05533541738986969,"channel":1,"num_words":1,"start":507.01,"end":507.41},{"sentences":[{"text":"do","start":507.255,"end":507.755,"sentiment":"neutral","sentiment_score":-0.04608074203133583}],"sentiment":"neutral","sentiment_score":-0.04608074203133583,"channel":0,"num_words":1,"start":507.255,"end":507.755},{"sentences":[{"text":"I'm dealing with contractors, so","start":507.41,"end":509.01,"sentiment":"neutral","sentiment_score":-0.08974957466125488}],"sentiment":"neutral","sentiment_score":-0.08974957466125488,"channel":1,"num_words":5,"start":507.41,"end":509.01},{"sentences":[{"text":"you","start":508.935,"end":509.435,"sentiment":"neutral","sentiment_score":-0.13723868131637573}],"sentiment":"neutral","sentiment_score":-0.13723868131637573,"channel":0,"num_words":1,"start":508.935,"end":509.435},{"sentences":[{"text":"I'm normally preoccupied.","start":509.01,"end":511.35,"sentiment":"neutral","sentiment_score":-0.15546884636084238}],"sentiment":"neutral","sentiment_score":-0.15546884636084238,"channel":1,"num_words":3,"start":509.01,"end":511.35},{"sentences":[{"text":"yeah.","start":511.01498,"end":511.51498,"sentiment":"neutral","sentiment_score":-0.15259180963039398}],"sentiment":"neutral","sentiment_score":-0.15259180963039398,"channel":0,"num_words":1,"start":511.01498,"end":511.51498},{"sentences":[{"text":"And to be honest, by the time I finish the day's work with them, I don't want to talk to anybody, so I don't even return the phone calls.","start":511.49002,"end":516.79,"sentiment":"neutral","sentiment_score":-0.2854227264379633}],"sentiment":"neutral","sentiment_score":-0.2854227264379633,"channel":1,"num_words":29,"start":511.49002,"end":516.79},{"sentences":[{"text":"Absolutely valid.","start":517.175,"end":518.315,"sentiment":"neutral","sentiment_score":0.09856018237769605},{"text":"No.","start":518.375,"end":518.535,"sentiment":"neutral","sentiment_score":-0.28481030464172363},{"text":"I get it.","start":518.535,"end":519.175,"sentiment":"neutral","sentiment_score":-0.2590070962905884},{"text":"I don't I suck at my own life admin because I spend all day talking to everyone else.","start":519.175,"end":523.24,"sentiment":"negative","sentiment_score":-0.4307478451066547},{"text":"I swear","start":523.24,"end":523.64,"sentiment":"neutral","sentiment_score":-0.12085283547639847}],"sentiment":"negative","sentiment_score":-0.3407645427550261,"channel":0,"num_words":26,"start":517.175,"end":523.64},{"sentences":[{"text":"Yeah.","start":523.345,"end":523.745,"sentiment":"neutral","sentiment_score":-0.12323930859565736}],"sentiment":"neutral","sentiment_score":-0.12323930859565736,"channel":1,"num_words":1,"start":523.345,"end":523.745},{"sentences":[{"text":"my husband","start":523.64,"end":523.96,"sentiment":"neutral","sentiment_score":-0.21510355919599533}],"sentiment":"neutral","sentiment_score":-0.21510355919599533,"channel":0,"num_words":2,"start":523.64,"end":523.96},{"sentences":[{"text":"So by","start":523.745,"end":524.065,"sentiment":"neutral","sentiment_score":-0.2076602354645729}],"sentiment":"neutral","sentiment_score":-0.2076602354645729,"channel":1,"num_words":2,"start":523.745,"end":524.065},{"sentences":[{"text":"hates","start":523.96,"end":524.2,"sentiment":"neutral","sentiment_score":-0.32729005813598633}],"sentiment":"neutral","sentiment_score":-0.32729005813598633,"channel":0,"num_words":1,"start":523.96,"end":524.2},{"sentences":[{"text":"the time","start":524.065,"end":524.385,"sentiment":"neutral","sentiment_score":-0.2756144851446152}],"sentiment":"neutral","sentiment_score":-0.2756144851446152,"channel":1,"num_words":2,"start":524.065,"end":524.385},{"sentences":[{"text":"my job","start":524.2,"end":524.52,"sentiment":"neutral","sentiment_score":-0.29486776888370514}],"sentiment":"neutral","sentiment_score":-0.29486776888370514,"channel":0,"num_words":2,"start":524.2,"end":524.52},{"sentences":[{"text":"you've","start":524.385,"end":524.545,"sentiment":"neutral","sentiment_score":-0.25273722410202026}],"sentiment":"neutral","sentiment_score":-0.25273722410202026,"channel":1,"num_words":1,"start":524.385,"end":524.545},{"sentences":[{"text":"because","start":524.52,"end":524.76,"sentiment":"neutral","sentiment_score":-0.17154480516910553}],"sentiment":"neutral","sentiment_score":-0.17154480516910553,"channel":0,"num_words":1,"start":524.52,"end":524.76},{"sentences":[{"text":"done it","start":524.545,"end":524.785,"sentiment":"neutral","sentiment_score":-0.2169044092297554}],"sentiment":"neutral","sentiment_score":-0.2169044092297554,"channel":1,"num_words":2,"start":524.545,"end":524.785},{"sentences":[{"text":"I","start":524.76,"end":524.84,"sentiment":"neutral","sentiment_score":-0.20422513782978055}],"sentiment":"neutral","sentiment_score":-0.20422513782978055,"channel":0,"num_words":1,"start":524.76,"end":524.84},{"sentences":[{"text":"at","start":524.785,"end":524.945,"sentiment":"neutral","sentiment_score":-0.21728241443634033}],"sentiment":"neutral","sentiment_score":-0.21728241443634033,"channel":1,"num_words":1,"start":524.785,"end":524.945},{"sentences":[{"text":"get","start":524.84,"end":525.0,"sentiment":"neutral","sentiment_score":-0.17525875568389893}],"sentiment":"neutral","sentiment_score":-0.17525875568389893,"channel":0,"num_words":1,"start":524.84,"end":525.0},{"sentences":[{"text":"work,","start":524.945,"end":525.105,"sentiment":"neutral","sentiment_score":-0.15481409430503845}],"sentiment":"neutral","sentiment_score":-0.15481409430503845,"channel":1,"num_words":1,"start":524.945,"end":525.105},{"sentences":[{"text":"home","start":525.0,"end":525.32,"sentiment":"neutral","sentiment_score":-0.16648736596107483}],"sentiment":"neutral","sentiment_score":-0.16648736596107483,"channel":0,"num_words":1,"start":525.0,"end":525.32},{"sentences":[{"text":"you're like,","start":525.105,"end":525.425,"sentiment":"neutral","sentiment_score":-0.19708989560604095}],"sentiment":"neutral","sentiment_score":-0.19708989560604095,"channel":1,"num_words":2,"start":525.105,"end":525.425},{"sentences":[{"text":"and","start":525.32,"end":525.82,"sentiment":"neutral","sentiment_score":-0.17174281179904938}],"sentiment":"neutral","sentiment_score":-0.17174281179904938,"channel":0,"num_words":1,"start":525.32,"end":525.82},{"sentences":[{"text":"yeah.","start":525.425,"end":525.58496,"sentiment":"neutral","sentiment_score":-0.16702187061309814},{"text":"Okay.","start":525.58496,"end":526.065,"sentiment":"neutral","sentiment_score":-0.2009546309709549},{"text":"I don't feel the work","start":526.065,"end":527.02496,"sentiment":"negative","sentiment_score":-0.34145998358726504}],"sentiment":"neutral","sentiment_score":-0.29646805993148256,"channel":1,"num_words":7,"start":525.425,"end":527.02496},{"sentences":[{"text":"yeah.","start":526.84,"end":527.34,"sentiment":"neutral","sentiment_score":-0.31145167350769043}],"sentiment":"neutral","sentiment_score":-0.31145167350769043,"channel":0,"num_words":1,"start":526.84,"end":527.34},{"sentences":[{"text":"anymore.","start":527.02496,"end":527.425,"sentiment":"neutral","sentiment_score":-0.26405930519104004},{"text":"I just don't want to.","start":527.425,"end":528.305,"sentiment":"neutral","sentiment_score":-0.2542686820030212},{"text":"But the last week is probably the unwinding week for me,","start":528.305,"end":532.56,"sentiment":"neutral","sentiment_score":0.0055900332517921925}],"sentiment":"neutral","sentiment_score":-0.08670072643743719,"channel":1,"num_words":17,"start":527.02496,"end":532.56},{"sentences":[{"text":"Yes.","start":533.48004,"end":533.955,"sentiment":"neutral","sentiment_score":0.06618420779705048}],"sentiment":"neutral","sentiment_score":0.06618420779705048,"channel":0,"num_words":1,"start":533.48004,"end":533.955},{"sentences":[{"text":"and I'm less busy","start":533.66,"end":534.86,"sentiment":"neutral","sentiment_score":0.02032127371057868}],"sentiment":"neutral","sentiment_score":0.02032127371057868,"channel":1,"num_words":4,"start":533.66,"end":534.86},{"sentences":[{"text":"Hi.","start":534.59503,"end":535.09503,"sentiment":"neutral","sentiment_score":0.02419673465192318}],"sentiment":"neutral","sentiment_score":0.02419673465192318,"channel":0,"num_words":1,"start":534.59503,"end":535.09503},{"sentences":[{"text":"at work.","start":534.86,"end":535.52,"sentiment":"neutral","sentiment_score":0.01468481682240963}],"sentiment":"neutral","sentiment_score":0.01468481682240963,"channel":1,"num_words":2,"start":534.86,"end":535.52},{"sentences":[{"text":"Do you live in brief your calendar?","start":536.275,"end":538.29504,"sentiment":"neutral","sentiment_score":0.0442206117191485},{"text":"Like so if we, like, if we did schedule an appointment with you, if we invite you into that that meeting, would that like, it could still be a phone call.","start":538.35504,"end":546.03503,"sentiment":"neutral","sentiment_score":0.07820982341804812},{"text":"It doesn't have to be a a a","start":546.03503,"end":547.635,"sentiment":"neutral","sentiment_score":0.02781321806833148}],"sentiment":"neutral","sentiment_score":0.06427292505522138,"channel":0,"num_words":46,"start":536.275,"end":547.635},{"sentences":[{"text":"Yeah.","start":547.515,"end":548.015,"sentiment":"neutral","sentiment_score":0.03669261187314987}],"sentiment":"neutral","sentiment_score":0.03669261187314987,"channel":1,"num_words":1,"start":547.515,"end":548.015},{"sentences":[{"text":"Google Meet","start":547.635,"end":548.115,"sentiment":"neutral","sentiment_score":0.05033634230494499}],"sentiment":"neutral","sentiment_score":0.05033634230494499,"channel":0,"num_words":2,"start":547.635,"end":548.115},{"sentences":[{"text":"It's","start":548.075,"end":548.575,"sentiment":"neutral","sentiment_score":0.040168363600969315}],"sentiment":"neutral","sentiment_score":0.040168363600969315,"channel":1,"num_words":1,"start":548.075,"end":548.575},{"sentences":[{"text":"or anything like that.","start":548.115,"end":549.255,"sentiment":"neutral","sentiment_score":0.040602502413094044}],"sentiment":"neutral","sentiment_score":0.040602502413094044,"channel":0,"num_words":4,"start":548.115,"end":549.255},{"sentences":[{"text":"genuinely gen like, in my workplace.","start":548.795,"end":551.375,"sentiment":"neutral","sentiment_score":0.11080292488137881},{"text":"Absolutely.","start":551.435,"end":551.83496,"sentiment":"neutral","sentiment_score":0.046451136469841},{"text":"Because if I don't run off my calendar, I'm I'm screwed for","start":551.83496,"end":555.035,"sentiment":"negative","sentiment_score":-0.4010531082749367}],"sentiment":"neutral","sentiment_score":-0.21586150597584874,"channel":1,"num_words":19,"start":548.795,"end":555.035},{"sentences":[{"text":"Screwed.","start":554.93,"end":555.41003,"sentiment":"negative","sentiment_score":-0.374079704284668}],"sentiment":"negative","sentiment_score":-0.374079704284668,"channel":0,"num_words":1,"start":554.93,"end":555.41003},{"sentences":[{"text":"the","start":555.035,"end":555.535,"sentiment":"neutral","sentiment_score":-0.021869275718927383}],"sentiment":"neutral","sentiment_score":-0.021869275718927383,"channel":1,"num_words":1,"start":555.035,"end":555.535},{"sentences":[{"text":"Yes.","start":555.41003,"end":555.91003,"sentiment":"neutral","sentiment_score":0.008732037618756294}],"sentiment":"neutral","sentiment_score":0.008732037618756294,"channel":0,"num_words":1,"start":555.41003,"end":555.91003},{"sentences":[{"text":"the day.","start":555.675,"end":556.38,"sentiment":"neutral","sentiment_score":-0.002093144692480564}],"sentiment":"neutral","sentiment_score":-0.002093144692480564,"channel":1,"num_words":2,"start":555.675,"end":556.38},{"sentences":[{"text":"Yeah.","start":556.29,"end":556.79,"sentiment":"neutral","sentiment_score":0.03769911080598831}],"sentiment":"neutral","sentiment_score":0.03769911080598831,"channel":0,"num_words":1,"start":556.29,"end":556.79},{"sentences":[{"text":"Genuine generally, yes, but it just depends on where I'm sent to.","start":557.82,"end":562.86,"sentiment":"neutral","sentiment_score":-0.012526436398426691},{"text":"So if I'm going up to the communities outside of Broom, I will","start":562.86,"end":569.1,"sentiment":"neutral","sentiment_score":-0.023842991687930547}],"sentiment":"neutral","sentiment_score":-0.018411045148968696,"channel":1,"num_words":25,"start":557.82,"end":569.1},{"sentences":[{"text":"Yep.","start":568.955,"end":569.455,"sentiment":"neutral","sentiment_score":-0.06816944479942322}],"sentiment":"neutral","sentiment_score":-0.06816944479942322,"channel":0,"num_words":1,"start":568.955,"end":569.455},{"sentences":[{"text":"forget any appointment because there's bugger all technology.","start":569.1,"end":573.71497,"sentiment":"neutral","sentiment_score":-0.2924402505159378},{"text":"I love the Outback, so I'm just in my moment in the middle of nowhere, and literally","start":573.855,"end":579.77496,"sentiment":"positive","sentiment_score":0.4219785972553141}],"sentiment":"neutral","sentiment_score":0.19336456596851348,"channel":1,"num_words":25,"start":569.1,"end":579.77496},{"sentences":[{"text":"Yes.","start":579.4,"end":579.9,"sentiment":"neutral","sentiment_score":0.13051019608974457}],"sentiment":"neutral","sentiment_score":0.13051019608974457,"channel":0,"num_words":1,"start":579.4,"end":579.9},{"sentences":[{"text":"my brain just stopped functioning.","start":579.77496,"end":581.15497,"sentiment":"neutral","sentiment_score":-0.1111832782626152},{"text":"But, oh, this is beautiful.","start":581.935,"end":583.235,"sentiment":"positive","sentiment_score":0.6144609183073044},{"text":"But, generally, if I schedule in an appointment but text and email is the easiest way to get hold of me.","start":584.52997,"end":591.51,"sentiment":"neutral","sentiment_score":0.17682750203779765}],"sentiment":"neutral","sentiment_score":0.20096018525861925,"channel":1,"num_words":31,"start":579.77496,"end":591.51},{"sentences":[{"text":"Okay.","start":592.64496,"end":593.045,"sentiment":"neutral","sentiment_score":0.32022228837013245},{"text":"Perfect.","start":593.045,"end":593.545,"sentiment":"positive","sentiment_score":0.6326193809509277},{"text":"Amazing.","start":595.045,"end":595.545,"sentiment":"positive","sentiment_score":0.5759611129760742},{"text":"No.","start":595.605,"end":595.765,"sentiment":"neutral","sentiment_score":0.1540691703557968},{"text":"I can definitely note that on file that you're a you're a text email girl.","start":595.765,"end":598.745,"sentiment":"neutral","sentiment_score":0.1875229040781657}],"sentiment":"neutral","sentiment_score":0.23661660599081139,"channel":0,"num_words":19,"start":592.64496,"end":598.745},{"sentences":[{"text":"And","start":598.805,"end":599.305,"sentiment":"neutral","sentiment_score":0.07207859307527542}],"sentiment":"neutral","sentiment_score":0.07207859307527542,"channel":0,"num_words":1,"start":598.805,"end":599.305},{"sentences":[{"text":"Yep.","start":599.195,"end":599.695,"sentiment":"neutral","sentiment_score":0.06582551449537277}],"sentiment":"neutral","sentiment_score":0.06582551449537277,"channel":1,"num_words":1,"start":599.195,"end":599.695},{"sentences":[{"text":"and I mean, don't be wrong.","start":599.685,"end":601.205,"sentiment":"neutral","sentiment_score":0.06118027990063032},{"text":"It won't negate the team from, you know, ad hoc","start":601.205,"end":603.89,"sentiment":"neutral","sentiment_score":0.023640842735767366}],"sentiment":"neutral","sentiment_score":0.03771813167259097,"channel":0,"num_words":16,"start":599.685,"end":603.89},{"sentences":[{"text":"Oh,","start":603.835,"end":604.075,"sentiment":"neutral","sentiment_score":-0.07582898437976837}],"sentiment":"neutral","sentiment_score":-0.07582898437976837,"channel":1,"num_words":1,"start":603.835,"end":604.075},{"sentences":[{"text":"trying","start":603.89,"end":604.13,"sentiment":"neutral","sentiment_score":-0.09612542390823364}],"sentiment":"neutral","sentiment_score":-0.09612542390823364,"channel":0,"num_words":1,"start":603.89,"end":604.13},{"sentences":[{"text":"no.","start":604.075,"end":604.23505,"sentiment":"neutral","sentiment_score":-0.1161566823720932}],"sentiment":"neutral","sentiment_score":-0.1161566823720932,"channel":1,"num_words":1,"start":604.075,"end":604.23505},{"sentences":[{"text":"to call","start":604.13,"end":604.45,"sentiment":"neutral","sentiment_score":-0.0847347229719162}],"sentiment":"neutral","sentiment_score":-0.0847347229719162,"channel":0,"num_words":2,"start":604.13,"end":604.45},{"sentences":[{"text":"No.","start":604.23505,"end":604.395,"sentiment":"neutral","sentiment_score":-0.1982795000076294},{"text":"No.","start":604.395,"end":604.635,"sentiment":"neutral","sentiment_score":-0.24042733013629913}],"sentiment":"neutral","sentiment_score":-0.21935341507196426,"channel":1,"num_words":2,"start":604.23505,"end":604.635},{"sentences":[{"text":"you","start":604.45,"end":604.76996,"sentiment":"neutral","sentiment_score":-0.22326800227165225}],"sentiment":"neutral","sentiment_score":-0.22326800227165225,"channel":0,"num_words":1,"start":604.45,"end":604.76996},{"sentences":[{"text":"I","start":604.635,"end":604.79504,"sentiment":"neutral","sentiment_score":-0.2163654267787933}],"sentiment":"neutral","sentiment_score":-0.2163654267787933,"channel":1,"num_words":1,"start":604.635,"end":604.79504},{"sentences":[{"text":"anyway.","start":604.76996,"end":605.26996,"sentiment":"neutral","sentiment_score":-0.21976400911808017}],"sentiment":"neutral","sentiment_score":-0.21976400911808017,"channel":0,"num_words":1,"start":604.76996,"end":605.26996},{"sentences":[{"text":"just feel bad if I've missed hundreds of phone calls.","start":604.79504,"end":607.375,"sentiment":"negative","sentiment_score":-0.3720210313796997},{"text":"And","start":607.43506,"end":607.59503,"sentiment":"neutral","sentiment_score":-0.1196570172905922}],"sentiment":"negative","sentiment_score":-0.3490788482806899,"channel":1,"num_words":11,"start":604.79504,"end":607.59503},{"sentences":[{"text":"No.","start":607.49,"end":607.89,"sentiment":"neutral","sentiment_score":-0.17373496294021606}],"sentiment":"neutral","sentiment_score":-0.17373496294021606,"channel":0,"num_words":1,"start":607.49,"end":607.89},{"sentences":[{"text":"I go,","start":607.59503,"end":607.99506,"sentiment":"neutral","sentiment_score":-0.10719842463731766}],"sentiment":"neutral","sentiment_score":-0.10719842463731766,"channel":1,"num_words":2,"start":607.59503,"end":607.99506},{"sentences":[{"text":"Not","start":607.89,"end":608.05,"sentiment":"neutral","sentiment_score":-0.20740346610546112}],"sentiment":"neutral","sentiment_score":-0.20740346610546112,"channel":0,"num_words":1,"start":607.89,"end":608.05},{"sentences":[{"text":"oh,","start":607.99506,"end":608.075,"sentiment":"neutral","sentiment_score":-0.2555065155029297}],"sentiment":"neutral","sentiment_score":-0.2555065155029297,"channel":1,"num_words":1,"start":607.99506,"end":608.075},{"sentences":[{"text":"at","start":608.05,"end":608.13,"sentiment":"neutral","sentiment_score":-0.27975043654441833}],"sentiment":"neutral","sentiment_score":-0.27975043654441833,"channel":0,"num_words":1,"start":608.05,"end":608.13},{"sentences":[{"text":"I","start":608.075,"end":608.155,"sentiment":"neutral","sentiment_score":-0.27637606859207153}],"sentiment":"neutral","sentiment_score":-0.27637606859207153,"channel":1,"num_words":1,"start":608.075,"end":608.155},{"sentences":[{"text":"all.","start":608.13,"end":608.29,"sentiment":"neutral","sentiment_score":-0.24434179067611697}],"sentiment":"neutral","sentiment_score":-0.24434179067611697,"channel":0,"num_words":1,"start":608.13,"end":608.29},{"sentences":[{"text":"feel","start":608.155,"end":608.395,"sentiment":"negative","sentiment_score":-0.33693763613700867}],"sentiment":"negative","sentiment_score":-0.33693763613700867,"channel":1,"num_words":1,"start":608.155,"end":608.395},{"sentences":[{"text":"I was","start":608.29,"end":608.52997,"sentiment":"negative","sentiment_score":-0.44362881779670715}],"sentiment":"negative","sentiment_score":-0.44362881779670715,"channel":0,"num_words":2,"start":608.29,"end":608.52997},{"sentences":[{"text":"so","start":608.395,"end":608.55505,"sentiment":"negative","sentiment_score":-0.3715841472148895}],"sentiment":"negative","sentiment_score":-0.3715841472148895,"channel":1,"num_words":1,"start":608.395,"end":608.55505},{"sentences":[{"text":"in","start":608.52997,"end":608.61,"sentiment":"negative","sentiment_score":-0.4537813663482666}],"sentiment":"negative","sentiment_score":-0.4537813663482666,"channel":0,"num_words":1,"start":608.52997,"end":608.61},{"sentences":[{"text":"bad.","start":608.55505,"end":609.05505,"sentiment":"negative","sentiment_score":-0.35483652353286743}],"sentiment":"negative","sentiment_score":-0.35483652353286743,"channel":1,"num_words":1,"start":608.55505,"end":609.05505},{"sentences":[{"text":"the middle of sending you an","start":608.61,"end":609.41,"sentiment":"neutral","sentiment_score":-0.16374818235635757}],"sentiment":"neutral","sentiment_score":-0.16374818235635757,"channel":0,"num_words":6,"start":608.61,"end":609.41},{"sentences":[{"text":"And,","start":609.35504,"end":609.85504,"sentiment":"neutral","sentiment_score":-0.1350734829902649}],"sentiment":"neutral","sentiment_score":-0.1350734829902649,"channel":1,"num_words":1,"start":609.35504,"end":609.85504},{"sentences":[{"text":"email anyway.","start":609.41,"end":610.14996,"sentiment":"neutral","sentiment_score":-0.20019785314798355}],"sentiment":"neutral","sentiment_score":-0.20019785314798355,"channel":0,"num_words":2,"start":609.41,"end":610.14996},{"sentences":[{"text":"yeah, it's it's really annoying if you're trying to do your job and you got this idiot that doesn't that it","start":610.635,"end":616.56,"sentiment":"negative","sentiment_score":-0.372682063352494}],"sentiment":"negative","sentiment_score":-0.372682063352494,"channel":1,"num_words":21,"start":610.635,"end":616.56},{"sentences":[{"text":"No.","start":616.69,"end":617.145,"sentiment":"negative","sentiment_score":-0.37715017795562744}],"sentiment":"negative","sentiment_score":-0.37715017795562744,"channel":0,"num_words":1,"start":616.69,"end":617.145},{"sentences":[{"text":"follow through for you.","start":616.72,"end":618.02,"sentiment":"negative","sentiment_score":-0.36141756922006607}],"sentiment":"negative","sentiment_score":-0.36141756922006607,"channel":1,"num_words":4,"start":616.72,"end":618.02},{"sentences":[{"text":"Not at all.","start":618.34503,"end":618.98505,"sentiment":"neutral","sentiment_score":-0.2411155899365743},{"text":"We understand that you got like, like, our clients have jobs.","start":618.98505,"end":621.325,"sentiment":"neutral","sentiment_score":-0.14392820000648499},{"text":"It's the same as I don't answer any of my personal calls unless someone happens to catch me on lunch and I decide I wanna talk to someone.","start":622.10504,"end":628.445,"sentiment":"neutral","sentiment_score":-0.14371820698891366}],"sentiment":"neutral","sentiment_score":-0.15073016108501525,"channel":0,"num_words":42,"start":618.34503,"end":628.445},{"sentences":[{"text":"Yes.","start":628.97504,"end":629.47504,"sentiment":"neutral","sentiment_score":0.0040679145604372025}],"sentiment":"neutral","sentiment_score":0.0040679145604372025,"channel":1,"num_words":1,"start":628.97504,"end":629.47504},{"sentences":[{"text":"Then,","start":629.78503,"end":630.18,"sentiment":"neutral","sentiment_score":0.007658553775399923}],"sentiment":"neutral","sentiment_score":0.007658553775399923,"channel":0,"num_words":1,"start":629.78503,"end":630.18},{"sentences":[{"text":"I just","start":630.255,"end":630.575,"sentiment":"neutral","sentiment_score":0.004516173154115677}],"sentiment":"neutral","sentiment_score":0.004516173154115677,"channel":1,"num_words":2,"start":630.255,"end":630.575},{"sentences":[{"text":"yeah,","start":630.42,"end":630.66,"sentiment":"neutral","sentiment_score":0.020374681800603867}],"sentiment":"neutral","sentiment_score":0.020374681800603867,"channel":0,"num_words":1,"start":630.42,"end":630.66},{"sentences":[{"text":"yeah.","start":630.655,"end":630.97504,"sentiment":"neutral","sentiment_score":0.017087871208786964}],"sentiment":"neutral","sentiment_score":0.017087871208786964,"channel":1,"num_words":1,"start":630.655,"end":630.97504},{"sentences":[{"text":"so it","start":630.66,"end":631.14,"sentiment":"neutral","sentiment_score":0.013788172043859959}],"sentiment":"neutral","sentiment_score":0.013788172043859959,"channel":0,"num_words":2,"start":630.66,"end":631.14},{"sentences":[{"text":"It's just","start":630.97504,"end":631.375,"sentiment":"neutral","sentiment_score":0.06851722300052643}],"sentiment":"neutral","sentiment_score":0.06851722300052643,"channel":1,"num_words":2,"start":630.97504,"end":631.375},{"sentences":[{"text":"it's","start":631.3,"end":631.54,"sentiment":"neutral","sentiment_score":0.12076716870069504}],"sentiment":"neutral","sentiment_score":0.12076716870069504,"channel":0,"num_words":1,"start":631.3,"end":631.54},{"sentences":[{"text":"a really","start":631.375,"end":631.695,"sentiment":"neutral","sentiment_score":0.10356177389621735}],"sentiment":"neutral","sentiment_score":0.10356177389621735,"channel":1,"num_words":2,"start":631.375,"end":631.695},{"sentences":[{"text":"so fine.","start":631.54,"end":632.27997,"sentiment":"neutral","sentiment_score":0.058997996151447296},{"text":"No.","start":637.06,"end":637.38,"sentiment":"neutral","sentiment_score":-0.048400964587926865},{"text":"That's absolutely okay.","start":637.38,"end":638.92,"sentiment":"neutral","sentiment_score":0.01868375577032566},{"text":"Alright.","start":638.98,"end":639.3,"sentiment":"neutral","sentiment_score":0.09200601279735564},{"text":"Well, I'll make that note on your file, make note that it last week of the month is generally the best time to get you, And then I'll make note that you don't wanna proceed with the trauma car, and we'll pull the app.","start":639.3,"end":649.595,"sentiment":"neutral","sentiment_score":0.07023995598270134}],"sentiment":"neutral","sentiment_score":0.06486687002082665,"channel":0,"num_words":51,"start":631.54,"end":649.595},{"sentences":[{"text":"Okay.","start":650.18,"end":650.68,"sentiment":"neutral","sentiment_score":0.1824072301387787}],"sentiment":"neutral","sentiment_score":0.1824072301387787,"channel":1,"num_words":1,"start":650.18,"end":650.68},{"sentences":[{"text":"Amazing.","start":652.855,"end":653.25494,"sentiment":"positive","sentiment_score":0.3809172213077545}],"sentiment":"positive","sentiment_score":0.3809172213077545,"channel":0,"num_words":1,"start":652.855,"end":653.25494},{"sentences":[{"text":"Perfect.","start":653.06,"end":653.56,"sentiment":"neutral","sentiment_score":0.3182799518108368}],"sentiment":"neutral","sentiment_score":0.3182799518108368,"channel":1,"num_words":1,"start":653.06,"end":653.56},{"sentences":[{"text":"Did you have any questions while you had me on the phone?","start":653.25494,"end":655.51495,"sentiment":"neutral","sentiment_score":0.0662002603833874}],"sentiment":"neutral","sentiment_score":0.0662002603833874,"channel":0,"num_words":12,"start":653.25494,"end":655.51495},{"sentences":[{"text":"Not at this stage.","start":655.695,"end":657.23505,"sentiment":"neutral","sentiment_score":-0.2000487707555294},{"text":"Not at this stage.","start":657.375,"end":658.335,"sentiment":"neutral","sentiment_score":-0.16721495985984802},{"text":"Thank you very much.","start":658.335,"end":659.47504,"sentiment":"neutral","sentiment_score":0.23103777319192886}],"sentiment":"neutral","sentiment_score":-0.045408652474482857,"channel":1,"num_words":12,"start":655.695,"end":659.47504},{"sentences":[{"text":"That's okay.","start":659.84,"end":660.24,"sentiment":"neutral","sentiment_score":0.12328289449214935},{"text":"If you do, feel free to reach out.","start":660.24,"end":662.08,"sentiment":"neutral","sentiment_score":0.07992306351661682},{"text":"You you have","start":662.08,"end":662.8,"sentiment":"neutral","sentiment_score":0.045707397162914276}],"sentiment":"neutral","sentiment_score":0.07869788373892124,"channel":0,"num_words":13,"start":659.84,"end":662.8},{"sentences":[{"text":"Okay.","start":662.73505,"end":663.23505,"sentiment":"neutral","sentiment_score":0.03424989432096481}],"sentiment":"neutral","sentiment_score":0.03424989432096481,"channel":1,"num_words":1,"start":662.73505,"end":663.23505},{"sentences":[{"text":"our, like, our info email that you can just, like, an email.","start":662.8,"end":665.3,"sentiment":"neutral","sentiment_score":0.027718172563860815},{"text":"I can respond via email, or we can schedule a call.","start":665.60004,"end":668.1749,"sentiment":"neutral","sentiment_score":0.16889419813047757}],"sentiment":"neutral","sentiment_score":0.0952371413131123,"channel":0,"num_words":23,"start":662.8,"end":668.1749},{"sentences":[{"text":"Thanks very","start":669.0,"end":669.98004,"sentiment":"positive","sentiment_score":0.7914867103099823}],"sentiment":"positive","sentiment_score":0.7914867103099823,"channel":1,"num_words":2,"start":669.0,"end":669.98004},{"sentences":[{"text":"That's okay, Lisa.","start":670.9749,"end":671.8549,"sentiment":"positive","sentiment_score":0.5852916638056437},{"text":"Thanks for calling back in,","start":671.8549,"end":672.81494,"sentiment":"positive","sentiment_score":0.7947832942008972}],"sentiment":"positive","sentiment_score":0.7162239328026772,"channel":0,"num_words":8,"start":670.9749,"end":672.81494},{"sentences":[{"text":"much.","start":672.76,"end":673.26,"sentiment":"positive","sentiment_score":0.780617356300354}],"sentiment":"positive","sentiment_score":0.780617356300354,"channel":1,"num_words":1,"start":672.76,"end":673.26},{"sentences":[{"text":"and sorry I'm having a day.","start":672.81494,"end":674.99493,"sentiment":"neutral","sentiment_score":0.04415159113705158}],"sentiment":"neutral","sentiment_score":0.04415159113705158,"channel":0,"num_words":6,"start":672.81494,"end":674.99493},{"sentences":[{"text":"Bye.","start":675.64,"end":675.96,"sentiment":"neutral","sentiment_score":0.23362676799297333}],"sentiment":"neutral","sentiment_score":0.23362676799297333,"channel":1,"num_words":1,"start":675.64,"end":675.96},{"sentences":[{"text":"You too.","start":675.69495,"end":676.43494,"sentiment":"neutral","sentiment_score":0.27751392126083374}],"sentiment":"neutral","sentiment_score":0.27751392126083374,"channel":0,"num_words":2,"start":675.69495,"end":676.43494},{"sentences":[{"text":"You too.","start":675.96,"end":676.7,"sentiment":"neutral","sentiment_score":0.20290931314229965}],"sentiment":"neutral","sentiment_score":0.20290931314229965,"channel":1,"num_words":2,"start":675.96,"end":676.7},{"sentences":[{"text":"Bye.","start":676.49493,"end":676.99493,"sentiment":"neutral","sentiment_score":-0.09293736517429352}],"sentiment":"neutral","sentiment_score":-0.09293736517429352,"channel":0,"num_words":1,"start":676.49493,"end":676.99493}]},"summary":{"result":"success","short":"Representatives from Oakview Financial and MetLife discuss insurance policies with customers, emphasizing the recording and protection of their personal information. The policies offer coverage for accidental death and the potential for a life insurance policy to be paid out of pocket. The representatives emphasize the importance of providing a buffer cash wise to avoid unnecessary medical bills and scheduling appointments to discuss potential savings."},"intents":{"segments":[{"text":"So with insurance, the same thing the same reason we insure our house or we insure our car, because in the event that something were to happen and we run into a million dollar house while we're driving our car, if we have an accident, whatever the case may be, the insurance is just there to be able to protect us in the event that that happens. Right?","start_word":351,"end_word":418,"intents":[{"intent":"Clarify policy details","confidence_score":0.033368196}]},{"text":"So what we want for this insurance policy is to in the event something happens, we are Mhmm. protected.","start_word":420,"end_word":438,"intents":[{"intent":"Discuss policy","confidence_score":0.005586132}]},{"text":"Now what the recommendation that was made is I will just bring it back up, is to undertake an additional policy for life and for trauma, and that's to be paid personally because trauma doesn't meet a condition of release under the superannuation legislation.","start_word":560,"end_word":603,"intents":[{"intent":"Recommend policy","confidence_score":0.08085442}]},{"text":"So it's $265 a month, which is quite expensive, you know, with cash flow.","start_word":624,"end_word":637,"intents":[{"intent":"Clarify costs","confidence_score":0.01015865},{"intent":"Discuss policy costs","confidence_score":0.0066953804},{"intent":"Discuss policy cost","confidence_score":0.011567103}]},{"text":"Benefit means that if you were diagnosed with cancer or you had a stroke or a heart attack or anything like that, a $100,000 is payable to you.","start_word":649,"end_word":676,"intents":[{"intent":"Educate about premium policies","confidence_score":0.000025355828}]},{"text":"we're gonna review it in, like, five months' time, Yeah.","start_word":1002,"end_word":1011,"intents":[{"intent":"Review and review plan","confidence_score":0.02278462}]},{"text":"So we can just be a friendly touch base to kind of, you know, give you that nudge and make sure that you're on track in saving. And sometimes it's a bit of a a guilt check for yourself to to have someone that's keeping you accountable as well. Yeah.","start_word":1174,"end_word":1223,"intents":[{"intent":"Be accountable for saving","confidence_score":0.005570033}]},{"text":"Can I just pop in my notes so that if anyone tries to catch me?","start_word":1231,"end_word":1245,"intents":[{"intent":"Take notes","confidence_score":0.0059272996}]},{"text":"Do you live in brief your calendar? Like so if we, like, if we did schedule an appointment with you, if we invite you into that that meeting, would that like, it could still be a phone call.","start_word":1506,"end_word":1543,"intents":[{"intent":"Schedule appointment with speaker 1","confidence_score":0.0009422753}]},{"text":"But, generally, if I schedule in an appointment but text and email is the easiest way to get hold of me. Okay.","start_word":1647,"end_word":1668,"intents":[{"intent":"Schedule appointment","confidence_score":0.5709563}]},{"text":"I can definitely note that on file that you're a you're a text email girl. And Yep.","start_word":1672,"end_word":1688,"intents":[{"intent":"Note appointment details","confidence_score":0.0062544844}]}]},"sentiments":{"segments":[{"text":"Hello? This is Dean. Hi, Lisa. Larissa from Oakview Financial. How are you going?","start_word":0,"end_word":13,"sentiment":"neutral","sentiment_score":0.1602935642004013},{"text":"Oh, I'm good. Thanks.","start_word":14,"end_word":17,"sentiment":"positive","sentiment_score":0.3993874788284302},{"text":"I don't know what happened. I just got cut off. No. That's sorry. My fault. Katie transferred it, and I sat and I Oh, yep. Actually, That hung up sounds on you. like a me thing that I do too all the time. Oh, it's a Monday morning. I'm just we're rolling with it. Because this is a new call, I do need to let you know that our calls are recorded, and I'm so sorry to have to do it to you again. Could you just quickly confirm, just your date of birth and address? No worries. My date of birth is 10/1069. My address is 115 Casilda Way, 2 Roads. Thank you. So I was calling you this morning just to have a brief conversation. I know you've been emailing with my colleague Jack just Yep. with regards to your pending policy. And you sort of I guess, it stated that you maybe not wanted to proceed with the trauma or critical illness rather. Yeah. I just no.","start_word":18,"end_word":187,"sentiment":"neutral","sentiment_score":-0.10670433938503264},{"text":"It's it's a really hard decision because I'm more aging.","start_word":188,"end_word":197,"sentiment":"negative","sentiment_score":-0.4857284128665924},{"text":"Yeah. But I just I think that, like, the cost that it's going to be, I'm better off investing just in, like, a term deposit type thing. Yep. Okay. So I I've guess got really low opinions of insurances at the moment as health care keeps rising and all the rest Fair. of it. And Yep. I'm just like, ugh. Do you know what?","start_word":198,"end_word":261,"sentiment":"neutral","sentiment_score":-0.2524687349796295},{"text":"I I think I'm better off putting that money away myself.","start_word":262,"end_word":272,"sentiment":"negative","sentiment_score":-0.44106951355934143},{"text":"So super obviously, I need, but the trauma and insurance, maybe not so much. Okay. So I guess the I wouldn't be doing my job if I didn't, you know, at least touch on the due diligence of Oh, it yeah. all. So Yep. the You probably insurance understand Wayne more than I do.","start_word":273,"end_word":326,"sentiment":"neutral","sentiment_score":-0.21978710536603577},{"text":"Useless with money, useless, like, idiot. Think you're talking to an idiot no.","start_word":327,"end_word":339,"sentiment":"negative","sentiment_score":-0.5547549724578857},{"text":"and you've got me. Not at all, darling. Not at all. So with insurance, the same thing the same reason we insure our house or we insure our car, because in the event that something were to happen and we run into a million dollar house while we're driving our car, if we have an accident, whatever the case may be, the insurance is just there to be able to protect us in the event that that happens. Right? Yep.","start_word":340,"end_word":419,"sentiment":"neutral","sentiment_score":0.0005541518912650645},{"text":"So what we want for this insurance policy is to in the event something happens, we are Mhmm. protected. Now, ultimately speaking, if you self insure, which is exactly what you're saying, so instead of instead of sort of, I guess, having a policy that is there to protect you, you would establish wealth personally. So if any of that did occur, you had the capacity to be self insured, then Mhmm. that's perfect.","start_word":420,"end_word":493,"sentiment":"positive","sentiment_score":0.3664294183254242},{"text":"Now currently, you have a life and a total permanent disability policy, and you it gets paid for out Yes. of out of out of your super fund. Now the life policy is two oh, sorry. 210,000. Total penalty is 210,000. So in the event that you Mhmm. were never able to work again, $210,000 is payable. In the event that you passed away, same outcome. Now what the recommendation that was made is I will just bring it back up, is to undertake an additional policy for life and for trauma, and that's to be paid personally because trauma doesn't meet a condition of release under the superannuation legislation. And so what that does is that just gives you that better better protection.","start_word":494,"end_word":617,"sentiment":"neutral","sentiment_score":0.04176050424575806},{"text":"It is a bit up there. So it's $265 a month, which is quite expensive, you know, with cash flow.","start_word":618,"end_word":637,"sentiment":"negative","sentiment_score":-0.4990116357803345},{"text":"Now the $100,000 a month means that if oh, sorry. Benefit means that if you were diagnosed with cancer or you had a stroke or a heart attack or anything like that, a $100,000 is payable to you. Now on the flip of that, a 100%.","start_word":638,"end_word":683,"sentiment":"neutral","sentiment_score":0.10083427312581436},{"text":"If you could, I guess, guarantee or you could set yourself up to be strict with your savings regimen and put that money away each month, then you're going to give yourself a buffer cash wise so that if a medical event does occur, you have that protection there and that you would have Yep.","start_word":684,"end_word":738,"sentiment":"positive","sentiment_score":0.3388234078884125},{"text":"money to be able to cater for it's not just it's not just the medical cost of things because, obviously, there is there is you know, if you go privately, then there's all the doctor's bills. And if you go publicly, then there's there's waiting lists. There's still GP appointments, which are not built they'll build anymore. There's always an out of pocket. It's medication costs. It's the time off work. It's those kinds of bits do happen.","start_word":739,"end_word":816,"sentiment":"neutral","sentiment_score":0.016464153304696083},{"text":"Now you are more than welcome, and you a 100%.","start_word":817,"end_word":826,"sentiment":"positive","sentiment_score":0.6649899482727051},{"text":"You don't have to take your policy out.","start_word":827,"end_word":834,"sentiment":"neutral","sentiment_score":0.274774432182312},{"text":"It's obviously the recommendation that was made. But if you choose to self insure, then that's that's absolutely okay as well.","start_word":835,"end_word":855,"sentiment":"positive","sentiment_score":0.4102216362953186},{"text":"And, ultimately speaking, we would review this with you on an annual basis, which is coming up in about five months to make sure that if anything needed to be changed, if there was a better product out there than the MetLife policy you currently had or, you know, maybe you needed more or less, your circumstances change, whatever the case may be, then we could undertake that, and we could look at it for you. That's why we're here. But if you're not wanting to invest the the the money ultimately into that life and trauma policy, then that's absolutely your prerogative. You have informed consent, and you're withdrawing that consent to proceed with that policy. K. So I'm not I'm not gonna talk you into it. I'm not gonna force you to do No. it or What or, was you know, he because handsome. we're gonna review it in, like, five months' time, Yeah. let's stick with I won't proceed with doing the extra. See how well I got putting that away, Yeah. and then we can sort of we can figure from there because, you know, how I said at the beginning, you've got the worst client when it comes to money. Like, I'm I'm being boldly honest. So Yeah. No. I appreciate it. let's see how I go with that because I've got smart in my forties, smarter in my forties, Yep. I suppose. And I'm actually better than I would have been in my like, in my youth. I would have said, no. Absolutely. Take the money because I'm not going to save it. And then we can review it in five months' time, I think. Yeah. Absolutely. So I can Yep.","start_word":856,"end_word":1142,"sentiment":"neutral","sentiment_score":0.02873290750402503},{"text":"yeah. We can definitely do it then, and we can review it, see if there's an alternative provider, see if there's a better outcome, and, obviously, be be your savings guide. So we can just be a friendly touch base to kind of, you know, give you that nudge and make sure that you're on track in saving.","start_word":1143,"end_word":1200,"sentiment":"positive","sentiment_score":0.40574976801872253},{"text":"And sometimes it's a bit of a a guilt check for yourself to to have someone that's keeping you accountable as well. Yeah.","start_word":1201,"end_word":1223,"sentiment":"neutral","sentiment_score":0.18014854192733765},{"text":"That sounds a lighter Perfect. plan.","start_word":1224,"end_word":1229,"sentiment":"positive","sentiment_score":0.4191013276576996},{"text":"Alright. Can I just pop in my notes so that if anyone tries to catch me? That was my fault because I completely thought about it, and I was planning the house. No. You're okay. That's probably the last week of every month is the best time to catch me. Because I go away Yeah. a lot at the moment with work, and it seems to be Yep. generally around the last week of the month. I'm in Perth a bit more. Yeah. Alright.","start_word":1230,"end_word":1313,"sentiment":"neutral","sentiment_score":-0.007421224766100447},{"text":"Absolutely.","start_word":1314,"end_word":1314,"sentiment":"positive","sentiment_score":0.5110431909561157},{"text":"I'll I'll note on file that last week in the month is a Yeah. better way to get you. Otherwise, are you generally like, emails and text messages Yeah. are a I good do way to email, reach you? text Or messages. I'm I'm I'm probably better at that. It's just where Oh, where yeah. I go for work, I don't always get reception. Reception. Yeah. Absolutely. And And then do I'm dealing with contractors, so you I'm normally preoccupied. yeah. And to be honest, by the time I finish the day's work with them, I don't want to talk to anybody, so I don't even return the phone calls. Absolutely valid. No. I get it.","start_word":1315,"end_word":1430,"sentiment":"neutral","sentiment_score":-0.04526090621948242},{"text":"I don't I suck at my own life admin because I spend all day talking to everyone else.","start_word":1431,"end_word":1448,"sentiment":"negative","sentiment_score":-0.4330153465270996},{"text":"I swear Yeah. my husband So by hates the time my job you've because done it I at get work, home you're like, and yeah. Okay. I don't feel the work yeah. anymore. I just don't want to. But the last week is probably the unwinding week for me, Yes. and I'm less busy Hi. at work. Do you live in brief your calendar? Like so if we, like, if we did schedule an appointment with you, if we invite you into that that meeting, would that like, it could still be a phone call. It doesn't have to be a a a Yeah. Google Meet It's or anything like that. genuinely gen like, in my workplace. Absolutely.","start_word":1449,"end_word":1566,"sentiment":"neutral","sentiment_score":-0.04206279665231705},{"text":"Because if I don't run off my calendar, I'm I'm screwed for Screwed.","start_word":1567,"end_word":1579,"sentiment":"negative","sentiment_score":-0.40834441781044006},{"text":"the Yes. the day. Yeah. Genuine generally, yes, but it just depends on where I'm sent to. So if I'm going up to the communities outside of Broom, I will Yep.","start_word":1580,"end_word":1610,"sentiment":"neutral","sentiment_score":-0.017347315326333046},{"text":"forget any appointment because there's bugger all technology.","start_word":1611,"end_word":1618,"sentiment":"negative","sentiment_score":-0.33982571959495544},{"text":"I love the Outback, so I'm just in my moment in the middle of nowhere, and literally Yes.","start_word":1619,"end_word":1636,"sentiment":"positive","sentiment_score":0.404542863368988},{"text":"my brain just stopped functioning.","start_word":1637,"end_word":1641,"sentiment":"neutral","sentiment_score":-0.1177973598241806},{"text":"But, oh, this is beautiful.","start_word":1642,"end_word":1646,"sentiment":"positive","sentiment_score":0.5697038769721985},{"text":"But, generally, if I schedule in an appointment but text and email is the easiest way to get hold of me. Okay.","start_word":1647,"end_word":1668,"sentiment":"neutral","sentiment_score":0.1916871666908264},{"text":"Perfect. Amazing.","start_word":1669,"end_word":1670,"sentiment":"positive","sentiment_score":0.604290246963501},{"text":"No. I can definitely note that on file that you're a you're a text email girl. And Yep. and I mean, don't be wrong. It won't negate the team from, you know, ad hoc Oh, trying no. to call No. No. you I anyway.","start_word":1671,"end_word":1714,"sentiment":"neutral","sentiment_score":0.04519031569361687},{"text":"just feel bad if I've missed hundreds of phone calls.","start_word":1715,"end_word":1724,"sentiment":"negative","sentiment_score":-0.37091919779777527},{"text":"And No. I go, Not oh, at I all.","start_word":1725,"end_word":1733,"sentiment":"neutral","sentiment_score":-0.2027501165866852},{"text":"feel I was so in bad.","start_word":1734,"end_word":1739,"sentiment":"negative","sentiment_score":-0.39417630434036255},{"text":"the middle of sending you an And, email anyway.","start_word":1740,"end_word":1748,"sentiment":"neutral","sentiment_score":-0.1674719601869583},{"text":"yeah, it's it's really annoying if you're trying to do your job and you got this idiot that doesn't that it No. follow through for you.","start_word":1749,"end_word":1774,"sentiment":"negative","sentiment_score":-0.3704165518283844},{"text":"Not at all. We understand that you got like, like, our clients have jobs. It's the same as I don't answer any of my personal calls unless someone happens to catch me on lunch and I decide I wanna talk to someone. Yes. Then, I just yeah, yeah. so it It's just it's a really so fine. No. That's absolutely okay. Alright. Well, I'll make that note on your file, make note that it last week of the month is generally the best time to get you, And then I'll make note that you don't wanna proceed with the trauma car, and we'll pull the app. Okay.","start_word":1775,"end_word":1881,"sentiment":"neutral","sentiment_score":-0.013629971072077751},{"text":"Amazing.","start_word":1882,"end_word":1882,"sentiment":"positive","sentiment_score":0.3809172213077545},{"text":"Perfect. Did you have any questions while you had me on the phone? Not at this stage. Not at this stage. Thank you very much. That's okay. If you do, feel free to reach out. You you have Okay. our, like, our info email that you can just, like, an email. I can respond via email, or we can schedule a call.","start_word":1883,"end_word":1944,"sentiment":"neutral","sentiment_score":0.06714056540400751},{"text":"Thanks very That's okay, Lisa. Thanks for calling back in, much.","start_word":1945,"end_word":1955,"sentiment":"positive","sentiment_score":0.703723669052124},{"text":"and sorry I'm having a day. Bye. You too. You too. Bye.","start_word":1956,"end_word":1967,"sentiment":"neutral","sentiment_score":0.1281924545764923}],"average":{"sentiment":"neutral","sentiment_score":0.010726780346264545}}}}