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Thank you for answering my phone call. Oscar, this is just like a quick follow-up in reference to your invoice. It's still currently showing overdue. We'd like to let you know that we tried to process the payment, but it was declined due to insufficient funds. So we kindly request to have your funds available. That way, we could proceed in processing your payment and avoid delay and late fee of $10 on your account. Or if you have time, you can process the payment. Friday. Okay. So I'll just go ahead and take a note of this, but please ensure Friday will be paid. And then moving forward, to avoid late fee, the payment should be made before the ten, eleven of the month. Okay? But I will have this notated. Okay, Oscar. Thank you. We'll expect your payment on Friday. Or go ahead. No. No. No. Go ahead. Do you have any questions or other concern? So it's no one get back to you to resolve that? Is that what you're trying to say, or are you pointing a compensation about this? Uh-huh. Okay. But as of this moment, as we speak, is your connection is fine working? No issue? Mhmm. I understand. I appreciate you share this on my end, but here's what I'm going to do. I'll just go ahead and endorse your account to our tech team. Okay? Tell them that you're still experiencing this slow speed issue with the actual usage. But if you are checking the speed, it's just fine. But when you use it, it's not accurate with the speed showing. Right? Okay. And then in reference with your bill, a a security fee, I will have this notated that you can make a payment on Friday, Oscar. So and then we will not charge you a late fee. And then for next month, for June, I will also apply a 15% discount for your June bill. Okay? Alright. Thank you, Oscar. Just keep your line open. They will reach out to you via call, SMS, or email. Okay? Our tech team. Thank you. Have a good one. 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Good afternoon. Hi. This is Melissa from Eareto account, your Internet service provider. Am I speaking to mister Oscar?\n\nHi. How are you today? That's great to hear. I'm fine. Thank you for answering my phone call.\n\nOscar, this is just like a quick follow-up in reference to your invoice. It's still currently showing overdue. We'd like to let you know that we tried to process the payment, but it was declined due to insufficient funds. So we kindly request to have your funds available. That way, we could proceed in processing your payment and avoid delay and late fee of $10 on your account.\n\nOr if you have time, you can process the payment. Friday. Okay. So I'll just go ahead and take a note of this, but please ensure Friday will be paid. And then moving forward, to avoid late fee, the payment should be made before the ten, eleven of the month.\n\nOkay? But I will have this notated. Okay, Oscar. Thank you. We'll expect your payment on Friday.\n\nOr go ahead. No. No. No. Go ahead.\n\nDo you have any questions or other concern? So it's no one get back to you to resolve that? Is that what you're trying to say, or are you pointing a compensation about this? Uh-huh. Okay.\n\nBut as of this moment, as we speak, is your connection is fine working? No issue? Mhmm. I understand. I appreciate you share this on my end, but here's what I'm going to do.\n\nI'll just go ahead and endorse your account to our tech team. Okay? Tell them that you're still experiencing this slow speed issue with the actual usage. But if you are checking the speed, it's just fine. But when you use it, it's not accurate with the speed showing.\n\nRight? Okay. And then in reference with your bill, a a security fee, I will have this notated that you can make a payment on Friday, Oscar. So and then we will not charge you a late fee. And then for next month, for June, I will also apply a 15% discount for your June bill.\n\nOkay? Alright. Thank you, Oscar. Just keep your line open. They will reach out to you via call, SMS, or email.\n\nOkay? Our tech team. Thank you. Have a good one. Bye bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":3.52,"end":3.84,"sentiment":"neutral","sentiment_score":0.14879965782165527},{"text":"Good afternoon.","start":3.84,"end":4.58,"sentiment":"neutral","sentiment_score":0.2935067266225815},{"text":"Hi.","start":7.52,"end":7.8399997,"sentiment":"neutral","sentiment_score":0.19289320707321167},{"text":"This is Melissa from Eareto account, your Internet service provider.","start":7.8399997,"end":12.0199995,"sentiment":"neutral","sentiment_score":0.12176612243056298},{"text":"Am I speaking to mister Oscar?","start":12.3949995,"end":14.495,"sentiment":"neutral","sentiment_score":0.0565616295983394}],"sentiment":"neutral","sentiment_score":0.1242868660017848,"num_words":20,"start":3.52,"end":14.495},{"sentences":[{"text":"Hi.","start":16.154999,"end":16.474998,"sentiment":"neutral","sentiment_score":0.15026888251304626},{"text":"How are you 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insufficient funds.","start":30.02,"end":35.62,"sentiment":"neutral","sentiment_score":-0.15485242292994544},{"text":"So we kindly request to have your funds available.","start":35.62,"end":39.8,"sentiment":"neutral","sentiment_score":-0.025025785797172122},{"text":"That way, we could proceed in processing your payment and avoid delay and late fee of $10 on your account.","start":39.940002,"end":47.155,"sentiment":"neutral","sentiment_score":0.005376365408301354}],"sentiment":"neutral","sentiment_score":-0.061207321417682314,"num_words":68,"start":22.875,"end":47.155},{"sentences":[{"text":"Or if you have time, you can process the payment.","start":47.295,"end":50.675,"sentiment":"neutral","sentiment_score":0.02687872825190425},{"text":"Friday.","start":57.829998,"end":58.329998,"sentiment":"neutral","sentiment_score":-0.0033393092453479767},{"text":"Okay.","start":58.469997,"end":58.969997,"sentiment":"neutral","sentiment_score":0.019456397742033005},{"text":"So I'll just go ahead and take a note of this, but please ensure Friday will be paid.","start":59.19,"end":65.61,"sentiment":"neutral","sentiment_score":0.04429895027230183},{"text":"And then moving forward, to avoid late fee, the payment should be made before the ten, eleven of the month.","start":65.99,"end":73.745,"sentiment":"neutral","sentiment_score":0.068545538559556}],"sentiment":"neutral","sentiment_score":0.04906392494216561,"num_words":50,"start":47.295,"end":73.745},{"sentences":[{"text":"Okay?","start":73.745,"end":74.145,"sentiment":"neutral","sentiment_score":0.062069639563560486},{"text":"But I will have this notated.","start":74.145,"end":75.765,"sentiment":"neutral","sentiment_score":0.05201121295491854},{"text":"Okay, Oscar.","start":76.225,"end":77.125,"sentiment":"neutral","sentiment_score":0.07637972384691238},{"text":"Thank you.","start":77.745,"end":78.305,"sentiment":"neutral","sentiment_score":0.2562946155667305},{"text":"We'll expect your payment on Friday.","start":78.305,"end":80.165,"sentiment":"neutral","sentiment_score":0.06408472607533137}],"sentiment":"neutral","sentiment_score":0.08376435015131445,"num_words":17,"start":73.745,"end":80.165},{"sentences":[{"text":"Or go ahead.","start":81.185,"end":82.085,"sentiment":"neutral","sentiment_score":0.04245142266154289},{"text":"No.","start":82.305,"end":82.545,"sentiment":"neutral","sentiment_score":-0.0994461625814438},{"text":"No.","start":82.545,"end":82.705,"sentiment":"neutral","sentiment_score":-0.10077065229415894},{"text":"No.","start":82.705,"end":82.784996,"sentiment":"neutral","sentiment_score":-0.07846865057945251},{"text":"Go ahead.","start":82.784996,"end":83.425,"sentiment":"neutral","sentiment_score":-0.06325365602970123}],"sentiment":"neutral","sentiment_score":-0.03472981369122863,"num_words":8,"start":81.185,"end":83.425},{"sentences":[{"text":"Do you have any questions or other concern?","start":83.425,"end":85.685,"sentiment":"neutral","sentiment_score":-0.034601569175720215},{"text":"So it's no one get back to you to resolve that?","start":139.125,"end":142.805,"sentiment":"neutral","sentiment_score":-0.20663572576912967},{"text":"Is that what you're trying to say, or are you pointing a compensation about this?","start":142.805,"end":146.7,"sentiment":"neutral","sentiment_score":-0.10564618843297163},{"text":"Uh-huh.","start":148.3,"end":148.8,"sentiment":"neutral","sentiment_score":-0.09835789352655412},{"text":"Okay.","start":171.235,"end":171.63501,"sentiment":"neutral","sentiment_score":-0.00804605521261692}],"sentiment":"neutral","sentiment_score":-0.11780284200277594,"num_words":36,"start":83.425,"end":171.63501},{"sentences":[{"text":"But as of this moment, as we speak, is your connection is fine working?","start":171.63501,"end":177.56,"sentiment":"neutral","sentiment_score":0.04897964559495449},{"text":"No issue?","start":177.62,"end":178.36,"sentiment":"neutral","sentiment_score":0.12359628826379776},{"text":"Mhmm.","start":202.33499,"end":202.83499,"sentiment":"neutral","sentiment_score":-0.09171845763921738},{"text":"I understand.","start":210.84,"end":211.65999,"sentiment":"neutral","sentiment_score":-0.00940638780593872},{"text":"I appreciate you share this on my end, but here's what I'm going to do.","start":211.79999,"end":216.51999,"sentiment":"neutral","sentiment_score":0.23505794803301494}],"sentiment":"neutral","sentiment_score":0.12788957653238492,"num_words":34,"start":171.63501,"end":216.51999},{"sentences":[{"text":"I'll just go ahead and endorse your account to our tech team.","start":216.51999,"end":220.855,"sentiment":"neutral","sentiment_score":0.13775775705774626},{"text":"Okay?","start":221.235,"end":221.735,"sentiment":"neutral","sentiment_score":0.04300049692392349},{"text":"Tell them that you're still experiencing this slow speed issue with the actual usage.","start":221.955,"end":227.815,"sentiment":"neutral","sentiment_score":-0.16265336317675455},{"text":"But if you are checking the speed, it's just fine.","start":227.875,"end":230.435,"sentiment":"neutral","sentiment_score":-0.06340562235563993},{"text":"But when you use it, it's not accurate with the speed showing.","start":230.435,"end":234.455,"sentiment":"neutral","sentiment_score":-0.2752431904276212}],"sentiment":"neutral","sentiment_score":-0.09220465329684774,"num_words":49,"start":216.51999,"end":234.455},{"sentences":[{"text":"Right?","start":234.87001,"end":235.37001,"sentiment":"neutral","sentiment_score":-0.05193135142326355},{"text":"Okay.","start":236.63,"end":237.13,"sentiment":"neutral","sentiment_score":0.06716271489858627},{"text":"And then in reference with your bill, a a security fee, I will have this notated that you can make a payment on Friday, Oscar.","start":237.35,"end":246.25,"sentiment":"neutral","sentiment_score":0.13609675213694572},{"text":"So and then we will not charge you a late fee.","start":246.96501,"end":251.145,"sentiment":"neutral","sentiment_score":0.1402054097164761},{"text":"And then for next month, for June, I will also apply a 15% discount for your June bill.","start":251.205,"end":258.805,"sentiment":"neutral","sentiment_score":0.1720160668094953}],"sentiment":"neutral","sentiment_score":0.14386069422055567,"num_words":56,"start":234.87001,"end":258.805},{"sentences":[{"text":"Okay?","start":258.805,"end":259.305,"sentiment":"neutral","sentiment_score":0.11377840489149094},{"text":"Alright.","start":261.3,"end":261.7,"sentiment":"neutral","sentiment_score":0.3091188073158264},{"text":"Thank you, Oscar.","start":261.7,"end":262.76,"sentiment":"positive","sentiment_score":0.4243355294068654},{"text":"Just keep your line open.","start":262.9,"end":264.5,"sentiment":"positive","sentiment_score":0.34392073154449465},{"text":"They will reach out to you via call, SMS, or email.","start":264.5,"end":267.78,"sentiment":"neutral","sentiment_score":0.21681479703296314}],"sentiment":"neutral","sentiment_score":0.27621286788157057,"num_words":21,"start":258.805,"end":267.78},{"sentences":[{"text":"Okay?","start":267.78,"end":268.28,"sentiment":"neutral","sentiment_score":0.1524205505847931},{"text":"Our tech team.","start":268.34,"end":269.48,"sentiment":"neutral","sentiment_score":0.16789643466472626},{"text":"Thank you.","start":270.02,"end":270.84,"sentiment":"neutral","sentiment_score":0.26833562552928925},{"text":"Have a good one.","start":270.9,"end":271.78,"sentiment":"positive","sentiment_score":0.7767550349235535},{"text":"Bye bye.","start":271.78,"end":272.52,"sentiment":"positive","sentiment_score":0.3504987955093384}],"sentiment":"positive","sentiment_score":0.41673323636253673,"num_words":12,"start":267.78,"end":272.52}]}}]},{"alternatives":[{"transcript":"Hi. Good day. Yeah. And what time are you? Yeah. Yeah. Yeah. Yeah. Got you that. I mean, I I'll get my salary by Friday. Is it okay if I pay by Friday? Is that okay? Sorry. Yep. Yeah. Definitely. Yes. Yeah. Sure. Yeah. Yeah. And can I yeah? Okay. Fine. No. No. The question the question is last last month, there was a issue, the geolocation issue that has happened, isn't it? Where the ATLAS faced some geolocation issues. Due to that, I was not able to use any of my applications for more like, almost more than a week. I didn't get any let's see. I I I got struggled because of that. Actually, I couldn't use any of my ads. And even in my work, I was struggling to use Australia as well. So nothing nothing has been told from Airtel that actually it will be resolved. And I I didn't get anything from that. So just actually, it was a struggle from my side. I got that. So I just want to let you know that actually no one has reached out to me regarding that actually once it is resolved or something like that. No. I see. Someone has someone has reached out to me to resolve that. Initially, they said, actually, it will be resolved within one or two days or three days max, but it it went, like, till a week, I believe so, from last week, Friday to this week, Thursday or Friday. So whole week, I was struggled to use many of my applications and my work also impacted because of that. Yeah. Yeah. It's with working. Sometimes I'm seeing it's not up to the speed actually. See, when I check-in the work law, right, the speed test, it is showing me the good speed. But, like, many times the YouTube live or Instagram, sometimes the Netflix. So these things are getting delayed or stuck actually. I don't know why. But when when it is getting stuck or delayed, I will go and check on the speed test. But speed test showing that it is going fine, like 80 MBBS, something like that. So Yeah. Yeah. Yeah. Yep. Okay. Fine. Thank you so much. Thank you. Sure. Yeah. Thank you. Bye. You too. 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Good day. Yeah. And what time are you? Yeah.\n\nYeah. Yeah. Yeah. Got you that. I mean, I I'll get my salary by Friday.\n\nIs it okay if I pay by Friday? Is that okay? Sorry. Yep. Yeah.\n\nDefinitely. Yes. Yeah. Sure. Yeah.\n\nYeah. And can I yeah? Okay. Fine. No.\n\nNo. The question the question is last last month, there was a issue, the geolocation issue that has happened, isn't it? Where the ATLAS faced some geolocation issues. Due to that, I was not able to use any of my applications for more like, almost more than a week. I didn't get any let's see.\n\nI I I got struggled because of that. Actually, I couldn't use any of my ads. And even in my work, I was struggling to use Australia as well. So nothing nothing has been told from Airtel that actually it will be resolved. And I I didn't get anything from that.\n\nSo just actually, it was a struggle from my side. I got that. So I just want to let you know that actually no one has reached out to me regarding that actually once it is resolved or something like that. No. I see.\n\nSomeone has someone has reached out to me to resolve that. Initially, they said, actually, it will be resolved within one or two days or three days max, but it it went, like, till a week, I believe so, from last week, Friday to this week, Thursday or Friday. So whole week, I was struggled to use many of my applications and my work also impacted because of that. Yeah. Yeah.\n\nIt's with working. Sometimes I'm seeing it's not up to the speed actually. See, when I check-in the work law, right, the speed test, it is showing me the good speed. But, like, many times the YouTube live or Instagram, sometimes the Netflix. So these things are getting delayed or stuck actually.\n\nI don't know why. But when when it is getting stuck or delayed, I will go and check on the speed test. 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can I yeah?","start":78.835,"end":81.155,"sentiment":"neutral","sentiment_score":0.06038216967135668},{"text":"Okay.","start":81.155,"end":81.555,"sentiment":"neutral","sentiment_score":0.04011321440339088},{"text":"Fine.","start":81.555,"end":82.055,"sentiment":"neutral","sentiment_score":0.06609930843114853},{"text":"No.","start":85.23,"end":85.47,"sentiment":"neutral","sentiment_score":-0.14823275804519653}],"sentiment":"neutral","sentiment_score":0.03954955376684666,"num_words":8,"start":76.994995,"end":85.47},{"sentences":[{"text":"No.","start":85.47,"end":85.630005,"sentiment":"neutral","sentiment_score":-0.050484657287597656},{"text":"The question the question is last last month, there was a issue, the geolocation issue that has happened, isn't it?","start":85.630005,"end":92.29,"sentiment":"neutral","sentiment_score":-0.021956462413072586},{"text":"Where the ATLAS faced some geolocation 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Good afternoon.\n\nChannel 1: Hi. Good\n\nChannel 0: Hi. This is Melissa from Eareto account, your Internet service provider. Am I speaking to mister\n\nChannel 1: day.\n\nChannel 0: Oscar?\n\nChannel 1: Yeah.\n\nChannel 0: Hi. How are you today?\n\nChannel 1: And what time are you?\n\nChannel 0: That's great to hear. I'm fine. Thank you for answering my phone call. Oscar, this is just like a quick follow-up in reference to your invoice. It's still currently showing overdue.\n\nWe'd like to let you know that we tried to process the payment, but it was declined due to insufficient funds. So we kindly request to have your funds available. That way, we could proceed in processing your payment and avoid delay and late fee of $10 on your account. Or if\n\nChannel 1: Yeah.\n\nChannel 0: you have\n\nChannel 1: Yeah.\n\nChannel 0: time,\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: you\n\nChannel 1: Got\n\nChannel 0: can\n\nChannel 1: you\n\nChannel 0: process\n\nChannel 1: that.\n\nChannel 0: the\n\nChannel 1: I\n\nChannel 0: payment.\n\nChannel 1: mean, I I'll get my salary by Friday. Is it okay if I pay by Friday? Is that okay? Sorry.\n\nChannel 0: Friday. Okay. So I'll just go ahead and take a note of this,\n\nChannel 1: Yep.\n\nChannel 0: but please ensure Friday will be paid. And then\n\nChannel 1: Yeah. Definitely.\n\nChannel 0: moving\n\nChannel 1: Yes.\n\nChannel 0: forward, to avoid late fee, the payment should be made before the ten, eleven of the month. Okay? But I will\n\nChannel 1: Yeah.\n\nChannel 0: have this notated. Okay,\n\nChannel 1: Sure.\n\nChannel 0: Oscar.\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: Thank you. We'll expect\n\nChannel 1: And\n\nChannel 0: your payment on Friday.\n\nChannel 1: can I yeah? Okay.\n\nChannel 0: Or go\n\nChannel 1: Fine.\n\nChannel 0: ahead. No. No. No. Go ahead.\n\nDo you have any questions or other concern?\n\nChannel 1: No. No. The question the question is last last month, there was a issue, the geolocation issue that has happened, isn't it? Where the ATLAS faced some geolocation issues. Due to that, I was not able to use any of my applications for more like, almost more than a week.\n\nI didn't get any let's see. I I I got struggled because of that. Actually, I couldn't use any of my ads. And even in my work, I was struggling to use Australia as well. So nothing nothing has been told from Airtel that actually it will be resolved.\n\nAnd I I didn't get anything from that. So just actually, it was a struggle from my side. I got that. So I just want to let you know that actually no one has reached out to me regarding that actually once it is resolved or something like that.\n\nChannel 0: So it's no one get back to you to resolve that? Is that what you're trying\n\nChannel 1: No.\n\nChannel 0: to say,\n\nChannel 1: I see.\n\nChannel 0: or are\n\nChannel 1: Someone\n\nChannel 0: you pointing\n\nChannel 1: has someone\n\nChannel 0: a compensation\n\nChannel 1: has reached\n\nChannel 0: about\n\nChannel 1: out\n\nChannel 0: this?\n\nChannel 1: to me to resolve that. Initially,\n\nChannel 0: Uh-huh.\n\nChannel 1: they said, actually, it will be resolved within one or two days or three days max, but it it went, like, till a week, I believe so, from last week, Friday to this week, Thursday or Friday. So whole week, I was struggled to use many of my applications and my work also impacted because of that.\n\nChannel 0: Okay. But as of this moment, as we speak, is your\n\nChannel 1: Yeah.\n\nChannel 0: connection is fine working?\n\nChannel 1: Yeah.\n\nChannel 0: No issue?\n\nChannel 1: It's with working. Sometimes I'm seeing it's not up to the speed actually. See, when I check-in the work law, right, the speed test, it is showing me the good speed. But, like, many times the YouTube live or Instagram, sometimes the Netflix. So these things are getting delayed or stuck actually.\n\nI don't know why. But\n\nChannel 0: Mhmm.\n\nChannel 1: when when it is getting stuck or delayed, I will go and check on the speed test. But speed test showing that it is going fine, like 80 MBBS, something like that.\n\nChannel 0: I\n\nChannel 1: So\n\nChannel 0: understand. I appreciate you share this on my end, but here's what I'm going to do. I'll just go ahead and endorse your account to our tech team. Okay? Tell them that you're still experiencing this slow speed issue with the actual usage.\n\nBut if you are checking the speed, it's just fine. But when you use it, it's not accurate with the speed showing. Right?\n\nChannel 1: Yeah. Yeah. Yeah.\n\nChannel 0: Okay. And then in reference with your bill, a a security fee, I will have this notated that you can make a payment on Friday, Oscar. So\n\nChannel 1: Yep.\n\nChannel 0: and then we will not charge you a late fee. And then for next month, for June, I will also apply a 15% discount for your June bill. Okay?\n\nChannel 1: Okay. Fine. Thank you so much.\n\nChannel 0: Alright. Thank you, Oscar. Just keep\n\nChannel 1: Thank\n\nChannel 0: your\n\nChannel 1: you.\n\nChannel 0: line open. They will reach out to you via call, SMS, or email. Okay? Our tech\n\nChannel 1: Sure.\n\nChannel 0: team.\n\nChannel 1: Yeah. Thank you.\n\nChannel 0: Thank\n\nChannel 1: Bye.\n\nChannel 0: you. Have a good one. Bye bye.\n\nChannel 1: You too. Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":3.52,"end":3.84,"sentiment":"neutral","sentiment_score":0.14879965782165527},{"text":"Good afternoon.","start":3.84,"end":4.58,"sentiment":"neutral","sentiment_score":0.2935067266225815}],"sentiment":"neutral","sentiment_score":0.24527103702227274,"channel":0,"num_words":3,"start":3.52,"end":4.58},{"sentences":[{"text":"Hi.","start":6.08,"end":6.3199997,"sentiment":"neutral","sentiment_score":0.14641085267066956},{"text":"Good","start":6.3199997,"end":6.8199997,"sentiment":"neutral","sentiment_score":0.2894798815250397}],"sentiment":"neutral","sentiment_score":0.21794536709785461,"channel":1,"num_words":2,"start":6.08,"end":6.8199997},{"sentences":[{"text":"Hi.","start":7.52,"end":7.8399997,"sentiment":"neutral","sentiment_score":0.19289320707321167},{"text":"This is Melissa from Eareto account, your Internet service 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invoice.","start":22.875,"end":27.375,"sentiment":"neutral","sentiment_score":0.009753777430607723},{"text":"It's still currently showing overdue.","start":28.02,"end":30.02,"sentiment":"neutral","sentiment_score":-0.18385826349258422}],"sentiment":"neutral","sentiment_score":0.23882827258879138,"channel":0,"num_words":31,"start":19.835,"end":30.02},{"sentences":[{"text":"We'd like to let you know that we tried to process the payment, but it was declined due to insufficient funds.","start":30.02,"end":35.62,"sentiment":"neutral","sentiment_score":-0.15485242292994544},{"text":"So we kindly request to have your funds available.","start":35.62,"end":39.8,"sentiment":"neutral","sentiment_score":-0.025025785797172122},{"text":"That way, we could proceed in processing your payment and avoid delay and late fee of $10 on your account.","start":39.940002,"end":47.155,"sentiment":"neutral","sentiment_score":0.005376365408301354},{"text":"Or 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I I'll get my salary by Friday.","start":50.195,"end":53.815,"sentiment":"neutral","sentiment_score":0.05426476360298693},{"text":"Is it okay if I pay by Friday?","start":54.114998,"end":56.035,"sentiment":"neutral","sentiment_score":0.05597152607515454},{"text":"Is that okay?","start":56.035,"end":56.515,"sentiment":"neutral","sentiment_score":0.06065003822247187},{"text":"Sorry.","start":56.515,"end":57.015,"sentiment":"neutral","sentiment_score":-0.03243154659867287}],"sentiment":"neutral","sentiment_score":0.051570444274693726,"channel":1,"num_words":20,"start":50.195,"end":57.015},{"sentences":[{"text":"Friday.","start":57.829998,"end":58.329998,"sentiment":"neutral","sentiment_score":-0.0033393092453479767},{"text":"Okay.","start":58.469997,"end":58.969997,"sentiment":"neutral","sentiment_score":0.019456397742033005},{"text":"So I'll just go ahead and take a note of 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The customer explains that they were unable to use their ads due to issues with geolocation, but the representative assures them that the issue will be resolved soon and notes the account to the tech team. The representative also offers a 15% discount for the customer's June bill and promises to send an email confirmation."},"intents":{"segments":[{"text":"We'd like to let you know that we tried to process the payment, but it was declined due to insufficient funds. So we kindly request to have your funds available. That way, we could proceed in processing your payment and avoid delay and late fee of $10 on your account. Or if Yeah.","start_word":65,"end_word":117,"intents":[{"intent":"Process payment","confidence_score":0.6682832},{"intent":"Request funds","confidence_score":0.17205447},{"intent":"Express interest in payment","confidence_score":0.00009347396}]},{"text":"forward, to avoid late fee, the payment should be made before the ten, eleven of the month. Okay? But I will Yeah. have this notated. Okay, Sure. Oscar. Yeah. Yeah. Thank you. We'll expect And your payment on Friday. can I yeah? Okay.","start_word":180,"end_word":222,"intents":[{"intent":"Confirm payment date","confidence_score":0.17624466}]},{"text":"Do you have any questions or other concern? No.","start_word":232,"end_word":240,"intents":[{"intent":"Inquire about concerns","confidence_score":0.002090036}]},{"text":"The question the question is last last month, there was a issue, the geolocation issue that has happened, isn't it?","start_word":243,"end_word":262,"intents":[{"intent":"Request resolution regarding geolocation issue","confidence_score":0.0015577594}]},{"text":"Due to that, I was not able to use any of my applications for more like, almost more than a week.","start_word":269,"end_word":289,"intents":[{"intent":"Report problem with application usage","confidence_score":0.0012019674},{"intent":"Report difficulties with application usage","confidence_score":0.00041691854},{"intent":"Express frustration with application usage","confidence_score":0.113529116}]},{"text":"But as of this moment, as we speak, is your Yeah. connection is fine working? Yeah. 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This is Melissa from Eareto account, your Internet service provider. Am I speaking to mister day. Oscar? Yeah. Hi. How are you today? And what time are you?","start_word":0,"end_word":33,"sentiment":"neutral","sentiment_score":0.1316574513912201},{"text":"That's great to hear. I'm fine. Thank you for answering my phone call.","start_word":34,"end_word":46,"sentiment":"positive","sentiment_score":0.6180232167243958},{"text":"Oscar, this is just like a quick follow-up in reference to your invoice. It's still currently showing overdue. We'd like to let you know that we tried to process the payment, but it was declined due to insufficient funds. So we kindly request to have your funds available. That way, we could proceed in processing your payment and avoid delay and late fee of $10 on your account. Or if Yeah. you have Yeah. time, Yeah. Yeah. you Got can you process that. the I payment. mean, I I'll get my salary by Friday. Is it okay if I pay by Friday? Is that okay? Sorry. Friday. Okay. So I'll just go ahead and take a note of this, Yep. but please ensure Friday will be paid. And then Yeah. Definitely. moving Yes. forward, to avoid late fee, the payment should be made before the ten, eleven of the month. Okay? But I will Yeah. have this notated. Okay, Sure. Oscar. Yeah. Yeah. Thank you. We'll expect And your payment on Friday. can I yeah? Okay. Or go Fine. ahead. No. No. No. Go ahead. Do you have any questions or other concern? No. No. The question the question is last last month, there was a issue, the geolocation issue that has happened, isn't it? Where the ATLAS faced some geolocation issues.","start_word":47,"end_word":268,"sentiment":"neutral","sentiment_score":0.0020146829554358045},{"text":"Due to that, I was not able to use any of my applications for more like, almost more than a week. I didn't get any let's see. I I I got struggled because of that. Actually, I couldn't use any of my ads. And even in my work, I was struggling to use Australia as well. So nothing nothing has been told from Airtel that actually it will be resolved. And I I didn't get anything from that. So just actually, it was a struggle from my side.","start_word":269,"end_word":356,"sentiment":"negative","sentiment_score":-0.4006657600402832},{"text":"I got that. So I just want to let you know that actually no one has reached out to me regarding that actually once it is resolved or something like that. So it's no one get back to you to resolve that? Is that what you're trying No. to say, I see. or are Someone you pointing has someone a compensation has reached about out this? to me to resolve that. Initially, Uh-huh. they said, actually, it will be resolved within one or two days or three days max, but it it went, like, till a week, I believe so, from last week, Friday to this week, Thursday or Friday.","start_word":357,"end_word":466,"sentiment":"neutral","sentiment_score":-0.1674627810716629},{"text":"So whole week, I was struggled to use many of my applications and my work also impacted because of that.","start_word":467,"end_word":486,"sentiment":"negative","sentiment_score":-0.5362347364425659},{"text":"Okay. But as of this moment, as we speak, is your Yeah. connection is fine working? Yeah. No issue? It's with working. Sometimes I'm seeing it's not up to the speed actually. See, when I check-in the work law, right, the speed test, it is showing me the good speed. But, like, many times the YouTube live or Instagram, sometimes the Netflix.","start_word":487,"end_word":548,"sentiment":"neutral","sentiment_score":-0.0746738086304357},{"text":"So these things are getting delayed or stuck actually.","start_word":549,"end_word":557,"sentiment":"negative","sentiment_score":-0.4844314754009247},{"text":"I don't know why. But Mhmm. when when it is getting stuck or delayed, I will go and check on the speed test. But speed test showing that it is going fine, like 80 MBBS, something like that. I So understand. I appreciate you share this on my end, but here's what I'm going to do. I'll just go ahead and endorse your account to our tech team. Okay? Tell them that you're still experiencing this slow speed issue with the actual usage. But if you are checking the speed, it's just fine. But when you use it, it's not accurate with the speed showing. Right? Yeah. Yeah. Yeah. Okay. And then in reference with your bill, a a security fee, I will have this notated that you can make a payment on Friday, Oscar. So Yep. and then we will not charge you a late fee. And then for next month, for June, I will also apply a 15% discount for your June bill. Okay? Okay. Fine.","start_word":558,"end_word":725,"sentiment":"neutral","sentiment_score":0.017749255523085594},{"text":"Thank you so much.","start_word":726,"end_word":729,"sentiment":"positive","sentiment_score":0.5351041555404663},{"text":"Alright.","start_word":730,"end_word":730,"sentiment":"neutral","sentiment_score":0.3091188073158264},{"text":"Thank you, Oscar. Just keep Thank your you.","start_word":731,"end_word":738,"sentiment":"positive","sentiment_score":0.3981136381626129},{"text":"line open. They will reach out to you via call, SMS, or email. Okay? Our tech Sure. team. Yeah.","start_word":739,"end_word":757,"sentiment":"neutral","sentiment_score":0.20949847996234897},{"text":"Thank you. Thank Bye.","start_word":758,"end_word":761,"sentiment":"positive","sentiment_score":0.3778536021709442},{"text":"you.","start_word":762,"end_word":762,"sentiment":"neutral","sentiment_score":0.27921736240386963},{"text":"Have a good one. Bye bye. You too.","start_word":763,"end_word":770,"sentiment":"positive","sentiment_score":0.5306629538536072},{"text":"Bye.","start_word":771,"end_word":771,"sentiment":"neutral","sentiment_score":0.17656998336315155}],"average":{"sentiment":"neutral","sentiment_score":-0.04263610696299168}}}}