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Let me just check my calendar. Give me give me a quick sec. Wednesday Wednesday morning after I drop the kids and come back to the office. Yeah. Okay. Say 10:00 gives me enough time. Just gotta make sure ten Wednesday, nothing else going on. Okay. Let's do that. Ten Wednesday. Let me just triple check if the right one that we've been communicating through. Let's see. Look just crashed. One second. Yeah. I think I've I've sent you some emails before on the schedules and stuff. Yeah. Okay. I've got you at con@mpcau..com. Does that work? Alright. Let me set up a a meeting invite for 10AM this Wednesday. Looks good. Looks good. Good Wednesday, 10AM. Just while I've got you for another quick minute, we've also upgraded our cloud phone system. So now we've got AI integration with it, meaning that we can do agent bookings, you know, as a caller can call in, request a time for a meeting, you know, they'll book it into the agent, the agent will book it in on behalf, and then it will show up in the calendar invite and stuff like that. Yeah. Like yeah. Absolutely. So they they can call me in, and they can make a booking, schedule a booking, all that sort of stuff. They have agents. We have agents that can do besides the booking. They can do, like, general questions and answers. You know? Like, you put everything into a database, and I can just answer anything you want, darling. I'll be able to how much time do you have for tomorrow so I can just work out how much to show you on that platform and stuff? Oh, sorry. Wednesday. Sorry. I think it's Wednesday. Yeah. A full hour will work just to go through some of the platforms. Yeah. Yeah. Mhmm. Mhmm. Yeah. There's that. 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Nguyen. Returning call. Hey, Con. You there? Yeah.\n\nGood. How's things? Yeah. I understand. I've got time now.\n\nI've got time now. Do you have time now? I'm actually caught up tomorrow. Let me just check my calendar. Give me give me a quick sec.\n\nWednesday Wednesday morning after I drop the kids and come back to the office. Yeah. Okay. Say 10:00 gives me enough time. Just gotta make sure ten Wednesday, nothing else going on.\n\nOkay. Let's do that. Ten Wednesday. Let me just triple check if the right one that we've been communicating through. Let's see.\n\nLook just crashed. One second. Yeah. I think I've I've sent you some emails before on the schedules and stuff. Yeah.\n\nOkay. I've got you at con@mpcau..com. Does that work? Alright. Let me set up a a meeting invite for 10AM this Wednesday.\n\nLooks good. Looks good. Good Wednesday, 10AM. Just while I've got you for another quick minute, we've also upgraded our cloud phone system. So now we've got AI integration with it, meaning that we can do agent bookings, you know, as a caller can call in, request a time for a meeting, you know, they'll book it into the agent, the agent will book it in on behalf, and then it will show up in the calendar invite and stuff like that.\n\nYeah. Like yeah. Absolutely. So they they can call me in, and they can make a booking, schedule a booking, all that sort of stuff. They have agents.\n\nWe have agents that can do besides the booking. They can do, like, general questions and answers. You know? Like, you put everything into a database, and I can just answer anything you want, darling. I'll be able to how much time do you have for tomorrow so I can just work out how much to show you on that platform and stuff?\n\nOh, sorry. Wednesday. Sorry. I think it's Wednesday. Yeah.\n\nA full hour will work just to go through some of the platforms. Yeah. Yeah. Mhmm. Mhmm.\n\nYeah. There's that. There's core analytics that come with it, stuff metrics, there's trigger words. There's a whole bunch of things. So I'll save it till Wednesday.\n\nI'll give you a spin. Alright. Cool. I'll do the invite now. Thanks for the callback.\n\nAlright. See you. Thanks. Bye.","paragraphs":[{"sentences":[{"text":"Sean Nguyen.","start":5.7599998,"end":6.58,"sentiment":"neutral","sentiment_score":0.008910507429391146},{"text":"Returning call.","start":7.12,"end":8.18,"sentiment":"neutral","sentiment_score":0.01868955697864294},{"text":"Hey, Con.","start":15.355,"end":16.155,"sentiment":"neutral","sentiment_score":0.11013869196176529},{"text":"You there?","start":16.155,"end":16.815,"sentiment":"neutral","sentiment_score":0.11716818436980247},{"text":"Yeah.","start":21.915,"end":22.235,"sentiment":"neutral","sentiment_score":0.21020710468292236}],"sentiment":"neutral","sentiment_score":0.08000233179579179,"num_words":9,"start":5.7599998,"end":22.235},{"sentences":[{"text":"Good.","start":22.235,"end":22.555,"sentiment":"neutral","sentiment_score":0.32723721861839294},{"text":"How's 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crashed.","start":111.455,"end":112.26,"sentiment":"neutral","sentiment_score":-0.1929191326101621},{"text":"One second.","start":112.58,"end":113.240005,"sentiment":"neutral","sentiment_score":-0.10220314934849738},{"text":"Yeah.","start":119.14,"end":119.64,"sentiment":"neutral","sentiment_score":0.016884777694940567},{"text":"I think I've I've sent you some emails before on the schedules and stuff.","start":119.78,"end":124.26,"sentiment":"neutral","sentiment_score":0.003329148848674127},{"text":"Yeah.","start":124.26,"end":124.58,"sentiment":"neutral","sentiment_score":0.03784383833408356}],"sentiment":"neutral","sentiment_score":-0.03246795221985806,"num_words":21,"start":111.455,"end":124.58},{"sentences":[{"text":"Okay.","start":124.58,"end":124.935,"sentiment":"neutral","sentiment_score":0.0460040420293808},{"text":"I've got you at con@mpcau..com.","start":125.015,"end":129.495,"sentiment":"neutral","sentiment_score":0.05347084254026413},{"text":"Does that work?","start":129.495,"end":130.395,"sentiment":"neutral","sentiment_score":0.0650465873380502},{"text":"Alright.","start":131.815,"end":132.055,"sentiment":"neutral","sentiment_score":0.21135056018829343},{"text":"Let me set up a a meeting invite for 10AM this Wednesday.","start":132.055,"end":138.075,"sentiment":"neutral","sentiment_score":0.18199562529722849}],"sentiment":"neutral","sentiment_score":0.13199073093181307,"num_words":22,"start":124.58,"end":138.075},{"sentences":[{"text":"Looks good.","start":140.52,"end":141.08,"sentiment":"neutral","sentiment_score":0.29112423211336136},{"text":"Looks good.","start":141.08,"end":141.56,"sentiment":"positive","sentiment_score":0.6583181023597717},{"text":"Good Wednesday, 10AM.","start":141.56,"end":142.84,"sentiment":"positive","sentiment_score":0.41080453991889954},{"text":"Just while I've got you for another quick minute, we've also upgraded our cloud phone system.","start":142.84,"end":148.28,"sentiment":"neutral","sentiment_score":0.2758316183462739},{"text":"So now we've got AI integration with it, meaning that we can do agent bookings, you know, as a caller can call in, request a time for a meeting, you know, they'll book it into the agent, the agent will book it in on behalf, and then it will show up in the calendar invite and stuff like that.","start":148.28,"end":164.94499,"sentiment":"neutral","sentiment_score":0.21607506552995262}],"sentiment":"neutral","sentiment_score":0.24747601278671405,"num_words":82,"start":140.52,"end":164.94499},{"sentences":[{"text":"Yeah.","start":172.15999,"end":172.48,"sentiment":"neutral","sentiment_score":0.034870296716690063},{"text":"Like yeah.","start":172.48,"end":173.12,"sentiment":"neutral","sentiment_score":0.046500750817358494},{"text":"Absolutely.","start":173.12,"end":173.59999,"sentiment":"neutral","sentiment_score":0.13690117001533508},{"text":"So they they can call me in, and they can make a booking, schedule a booking, all that sort of stuff.","start":173.59999,"end":178.95999,"sentiment":"neutral","sentiment_score":0.2216281546723275},{"text":"They have agents.","start":178.95999,"end":180.15999,"sentiment":"neutral","sentiment_score":0.09644215553998947}],"sentiment":"neutral","sentiment_score":0.1860103815394853,"num_words":28,"start":172.15999,"end":180.15999},{"sentences":[{"text":"We have agents that can do besides the booking.","start":180.15999,"end":185.875,"sentiment":"neutral","sentiment_score":0.09538106785880195},{"text":"They can do, like, general questions and answers.","start":185.875,"end":187.915,"sentiment":"neutral","sentiment_score":0.10240623448044062},{"text":"You know?","start":187.915,"end":188.595,"sentiment":"neutral","sentiment_score":0.048357803374528885},{"text":"Like, you put everything into a database, and I can just answer anything you want, darling.","start":188.595,"end":193.33499,"sentiment":"neutral","sentiment_score":0.13330053281970322},{"text":"I'll be able to how much time do you have for tomorrow so I can just work out how much to show you on that platform and stuff?","start":193.795,"end":199.45,"sentiment":"neutral","sentiment_score":0.08050881565681525}],"sentiment":"neutral","sentiment_score":0.09780080090202982,"num_words":63,"start":180.15999,"end":199.45},{"sentences":[{"text":"Oh, sorry.","start":200.31,"end":200.62999,"sentiment":"neutral","sentiment_score":0.016914536245167255},{"text":"Wednesday.","start":200.62999,"end":201.11,"sentiment":"neutral","sentiment_score":0.01379871554672718},{"text":"Sorry.","start":201.11,"end":201.34999,"sentiment":"neutral","sentiment_score":-0.00011167116463184355},{"text":"I think it's Wednesday.","start":201.34999,"end":202.17,"sentiment":"neutral","sentiment_score":0.00958374748006463},{"text":"Yeah.","start":205.03,"end":205.43,"sentiment":"neutral","sentiment_score":0.04223635792732239}],"sentiment":"neutral","sentiment_score":0.01423194052444564,"num_words":9,"start":200.31,"end":205.43},{"sentences":[{"text":"A full hour will work just to go through some of the 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I'll see if this person is available. Thanks, John Newman. Please stay on the line. Good afternoon. How are you? Yeah. Not too good. I'm not too good. But I'm very sorry I've been getting back to you. I had a couple of things on. I just couldn't get around to it. But I wanted to call you this thirty with some time to discuss I I guess, discuss the arrangement, how you set things up on that note. Would you have some time maybe tomorrow? Because I'll be keen on running through it with you. I don't have time now because I got someone coming in at three, but I could maybe do I could do, like, that would be 03:00 tomorrow. Would that work? Yeah. You wanna do Wednesday then? I can do first thing Wednesday if that works for you. Yeah. What time would work for you? Yeah. Sounds perfect, man. Yeah. Excellent. Yeah. Done. Mate, have you got my email? I can just give it to you again, Mark. It's just my first name. It's k o n. Yeah. That's the one, mate. That's perfect. Mhmm. Sounds perfect, sir. Yeah. No. So like an inbounds, like a GenTIC kind of receptionist, but in reverse. Yeah. Nice. Yeah. It's really cool, man. Yeah. Nice. Tomorrow or Wednesday? I'll have, like, a full hour if that's what works for you, mate. You tell me. Now should be enough. Right? Yeah. 100 percent. You show me what you got. We're always always open to pushing new stuff when when the figures are up. So 100%, bro. Happy to. Yeah. Done. Done. I'll speak to them, mate. Sounds perfect. No. No. No problem, Sean. See you later. Thank you, man. 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record your name and reason for calling. I'll see if this person is available. Thanks, John Newman. Please stay on the line. Good afternoon.\n\nHow are you? Yeah. Not too good. I'm not too good. But I'm very sorry I've been getting back to you.\n\nI had a couple of things on. I just couldn't get around to it. But I wanted to call you this thirty with some time to discuss I I guess, discuss the arrangement, how you set things up on that note. Would you have some time maybe tomorrow? Because I'll be keen on running through it with you.\n\nI don't have time now because I got someone coming in at three, but I could maybe do I could do, like, that would be 03:00 tomorrow. Would that work? Yeah. You wanna do Wednesday then? I can do first thing Wednesday if that works for you.\n\nYeah. What time would work for you? Yeah. Sounds perfect, man. Yeah.\n\nExcellent. Yeah. Done. Mate, have you got my email? I can just give it to you again, Mark.\n\nIt's just my first name. It's k o n. Yeah. That's the one, mate. That's perfect.\n\nMhmm. Sounds perfect, sir. Yeah. No. So like an inbounds, like a GenTIC kind of receptionist, but in reverse.\n\nYeah. Nice. Yeah. It's really cool, man. Yeah.\n\nNice. Tomorrow or Wednesday? I'll have, like, a full hour if that's what works for you, mate. You tell me. Now should be enough.\n\nRight? Yeah. 100 percent. You show me what you got. We're always always open to pushing new stuff when when the figures are up.\n\nSo 100%, bro. Happy to. Yeah. Done. Done.\n\nI'll speak to them, mate. Sounds perfect. No. No. No problem, Sean.\n\nSee you later. Thank you, man. Bye.","paragraphs":[{"sentences":[{"text":"You record your name and reason for calling.","start":0.08,"end":2.3999999,"sentiment":"neutral","sentiment_score":0.013041359023191035},{"text":"I'll see if this person is available.","start":2.3999999,"end":4.18,"sentiment":"neutral","sentiment_score":0.019949153065681458},{"text":"Thanks, John Newman.","start":16.575,"end":17.715,"sentiment":"positive","sentiment_score":0.47348572810490924},{"text":"Please stay on the line.","start":17.855,"end":19.235,"sentiment":"neutral","sentiment_score":0.3053778886795044},{"text":"Good afternoon.","start":19.935,"end":20.575,"sentiment":"positive","sentiment_score":0.40326453745365143}],"sentiment":"neutral","sentiment_score":0.15991402585059405,"num_words":25,"start":0.08,"end":20.575},{"sentences":[{"text":"How are you?","start":20.575,"end":21.395,"sentiment":"neutral","sentiment_score":0.32434741655985516},{"text":"Yeah.","start":23.855,"end":24.255001,"sentiment":"neutral","sentiment_score":-0.1093861162662506},{"text":"Not too good.","start":24.255001,"end":24.814999,"sentiment":"negative","sentiment_score":-0.44204069177309674},{"text":"I'm not too good.","start":24.814999,"end":25.65,"sentiment":"negative","sentiment_score":-0.4559045284986496},{"text":"But I'm very sorry I've been getting back to you.","start":25.81,"end":27.81,"sentiment":"negative","sentiment_score":-0.3654880553483963}],"sentiment":"neutral","sentiment_score":-0.2829030766373589,"num_words":21,"start":20.575,"end":27.81},{"sentences":[{"text":"I had a couple of things on.","start":27.81,"end":28.849998,"sentiment":"neutral","sentiment_score":-0.1735270619392395},{"text":"I just couldn't get around to it.","start":28.849998,"end":30.55,"sentiment":"neutral","sentiment_score":-0.21465780905314855},{"text":"But I wanted to call you this thirty with some time to discuss I I guess, discuss the arrangement, how you set things up on that note.","start":30.61,"end":39.615,"sentiment":"neutral","sentiment_score":0.03971056405592848},{"text":"Would you have some time maybe tomorrow?","start":39.855003,"end":41.475002,"sentiment":"neutral","sentiment_score":0.004529091928686414},{"text":"Because I'll be keen on running through it with you.","start":41.935,"end":44.915,"sentiment":"neutral","sentiment_score":0.02687222175300121}],"sentiment":"neutral","sentiment_score":-0.023184189765617765,"num_words":58,"start":27.81,"end":44.915},{"sentences":[{"text":"I don't have time now because I got someone coming in at three, but I could maybe do I could do, like, that would be 03:00 tomorrow.","start":46.975002,"end":56.95,"sentiment":"neutral","sentiment_score":-0.044798515288642156},{"text":"Would that work?","start":56.95,"end":57.690002,"sentiment":"neutral","sentiment_score":0.013138893991708755},{"text":"Yeah.","start":61.75,"end":62.07,"sentiment":"neutral","sentiment_score":0.033460479229688644},{"text":"You wanna do Wednesday then?","start":62.07,"end":63.61,"sentiment":"neutral","sentiment_score":0.02607314009219408},{"text":"I can do first thing Wednesday if that works for you.","start":64.630005,"end":67.21,"sentiment":"neutral","sentiment_score":0.08118256249211052}],"sentiment":"neutral","sentiment_score":-0.0024108268875390926,"num_words":47,"start":46.975002,"end":67.21},{"sentences":[{"text":"Yeah.","start":77.885,"end":78.385,"sentiment":"neutral","sentiment_score":0.05473281443119049},{"text":"What time would work for you?","start":79.405,"end":80.945,"sentiment":"neutral","sentiment_score":0.054099749152859054},{"text":"Yeah.","start":85.29,"end":85.61,"sentiment":"neutral","sentiment_score":0.22739163041114807},{"text":"Sounds perfect, 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man.","start":232.18494,"end":233.08493,"sentiment":"neutral","sentiment_score":0.2691482851902644},{"text":"Bye.","start":233.70494,"end":234.20494,"sentiment":"neutral","sentiment_score":-0.06707318127155304}],"sentiment":"neutral","sentiment_score":0.16434177543435777,"num_words":7,"start":231.38493,"end":234.20494}]}}]}],"paragraphs":{"transcript":"\nChannel 1: You record your name and reason for calling. I'll see if this person is available.\n\nChannel 0: Sean Nguyen. Returning call. Hey, Con. You there?\n\nChannel 1: Thanks, John Newman. Please stay on the line. Good afternoon. How are you?\n\nChannel 0: Yeah. Good. How's things?\n\nChannel 1: Yeah. Not too good. I'm not too good. But I'm very sorry I've been getting back to you. I had a couple of things on.\n\nI just couldn't get around to it. But I wanted to call you this thirty with some time to discuss I I guess, discuss the arrangement, how you set things up on that note. Would you have some\n\nChannel 0: Yeah.\n\nChannel 1: time\n\nChannel 0: I understand.\n\nChannel 1: maybe tomorrow? Because I'll\n\nChannel 0: I've\n\nChannel 1: be\n\nChannel 0: got\n\nChannel 1: keen\n\nChannel 0: time\n\nChannel 1: on running\n\nChannel 0: now.\n\nChannel 1: through it with\n\nChannel 0: I've\n\nChannel 1: you.\n\nChannel 0: got time now. Do you have time now?\n\nChannel 1: I don't have time now because I got someone coming in at three, but I could maybe do I could do, like, that would be 03:00 tomorrow. Would that work?\n\nChannel 0: I'm actually caught up tomorrow. Let me just\n\nChannel 1: Yeah.\n\nChannel 0: check\n\nChannel 1: You\n\nChannel 0: my\n\nChannel 1: wanna\n\nChannel 0: calendar.\n\nChannel 1: do Wednesday then? I can do\n\nChannel 0: Give\n\nChannel 1: first thing\n\nChannel 0: me\n\nChannel 1: Wednesday if that works for you.\n\nChannel 0: give me a quick sec. Wednesday Wednesday morning after I drop the kids and come back to the office. Yeah. Okay.\n\nChannel 1: Yeah. What time would work for you?\n\nChannel 0: Say 10:00 gives me enough time.\n\nChannel 1: Yeah. Sounds perfect, man. Yeah. Excellent.\n\nChannel 0: Just gotta make sure ten Wednesday, nothing else going on. Okay. Let's do that. Ten Wednesday.\n\nChannel 1: Yeah. Done. Mate, have you got my email?\n\nChannel 0: Let me just triple check if the right one that we've been communicating through. Let's see. Look just crashed. One second.\n\nChannel 1: I can just give it to you again, Mark. It's just my first name. It's k o n.\n\nChannel 0: Yeah. I think I've I've sent you some emails before on the schedules and stuff. Yeah. Okay. I've got you at con@mpcau..com.\n\nChannel 1: Yeah.\n\nChannel 0: Does\n\nChannel 1: That's\n\nChannel 0: that work?\n\nChannel 1: the one, mate. That's perfect.\n\nChannel 0: Alright. Let me set up a a meeting invite\n\nChannel 1: Mhmm.\n\nChannel 0: for 10AM this Wednesday.\n\nChannel 1: Sounds perfect, sir.\n\nChannel 0: Looks good. Looks good. Good Wednesday, 10AM. Just while I've got you for another quick minute, we've also upgraded our cloud phone system. So now we've got AI integration with it, meaning that we can do agent bookings, you know, as a caller can call in, request a time for a meeting, you know, they'll book it into the agent, the agent will book it in on behalf, and then it will show up in the calendar invite and stuff like that.\n\nChannel 1: Yeah. No. So like an inbounds, like a GenTIC kind of receptionist, but in reverse.\n\nChannel 0: Yeah. Like yeah. Absolutely. So they\n\nChannel 1: Yeah. Nice.\n\nChannel 0: they can call me in, and they can make a booking, schedule a booking, all that sort of stuff. They have agents. We have agents that can do besides the booking. They can do, like, general questions and answers. You know?\n\nLike, you put everything\n\nChannel 1: Yeah. It's\n\nChannel 0: into\n\nChannel 1: really\n\nChannel 0: a database,\n\nChannel 1: cool, man.\n\nChannel 0: and I can just\n\nChannel 1: Yeah.\n\nChannel 0: answer\n\nChannel 1: Nice.\n\nChannel 0: anything you want, darling. I'll be able to how much time do you have for tomorrow so I can just work out how much to show you on that platform\n\nChannel 1: Tomorrow\n\nChannel 0: and stuff?\n\nChannel 1: or Wednesday?\n\nChannel 0: Oh, sorry. Wednesday. Sorry. I think it's Wednesday.\n\nChannel 1: I'll have, like, a full hour if that's what works for you, mate. You tell me.\n\nChannel 0: Yeah. A full hour will work just to\n\nChannel 1: Now\n\nChannel 0: go through\n\nChannel 1: should be\n\nChannel 0: some\n\nChannel 1: enough.\n\nChannel 0: of the platforms.\n\nChannel 1: Right? Yeah. 100\n\nChannel 0: Yeah.\n\nChannel 1: percent. You show me what you got. We're always\n\nChannel 0: Yeah.\n\nChannel 1: always open to pushing\n\nChannel 0: Mhmm.\n\nChannel 1: new stuff when when the figures are up. So\n\nChannel 0: Mhmm.\n\nChannel 1: 100%,\n\nChannel 0: Yeah.\n\nChannel 1: bro.\n\nChannel 0: There's\n\nChannel 1: Happy\n\nChannel 0: that.\n\nChannel 1: to.\n\nChannel 0: There's core analytics that come with it, stuff metrics, there's trigger words. There's a whole bunch of things. So I'll save it till Wednesday. I'll give you\n\nChannel 1: Yeah. Done.\n\nChannel 0: a spin.\n\nChannel 1: Done. I'll speak to them,\n\nChannel 0: Alright.\n\nChannel 1: mate.\n\nChannel 0: Cool.\n\nChannel 1: Sounds perfect.\n\nChannel 0: I'll do the invite now. Thanks for the callback.\n\nChannel 1: No. No. No problem, Sean. See you later. Thank\n\nChannel 0: Alright.\n\nChannel 1: you, man.\n\nChannel 0: See you. Thanks. Bye.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"You record your name and reason for calling.","start":0.08,"end":2.3999999,"sentiment":"neutral","sentiment_score":0.013041359023191035},{"text":"I'll see if this person is available.","start":2.3999999,"end":4.18,"sentiment":"neutral","sentiment_score":0.019949153065681458}],"sentiment":"neutral","sentiment_score":0.0162649962430199,"channel":1,"num_words":15,"start":0.08,"end":4.18},{"sentences":[{"text":"Sean Nguyen.","start":5.7599998,"end":6.58,"sentiment":"neutral","sentiment_score":0.008910507429391146},{"text":"Returning call.","start":7.12,"end":8.18,"sentiment":"neutral","sentiment_score":0.01868955697864294},{"text":"Hey, Con.","start":15.355,"end":16.155,"sentiment":"neutral","sentiment_score":0.11013869196176529},{"text":"You 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you","start":224.49,"end":225.15001,"sentiment":"neutral","sentiment_score":0.053871976832548775}],"sentiment":"neutral","sentiment_score":0.10202343099647099,"channel":0,"num_words":27,"start":218.58499,"end":225.15001},{"sentences":[{"text":"Yeah.","start":225.025,"end":225.425,"sentiment":"neutral","sentiment_score":0.06330695003271103},{"text":"Done.","start":225.425,"end":225.745,"sentiment":"neutral","sentiment_score":0.0915013775229454}],"sentiment":"neutral","sentiment_score":0.07740416377782822,"channel":1,"num_words":2,"start":225.025,"end":225.745},{"sentences":[{"text":"a spin.","start":225.45001,"end":226.11,"sentiment":"neutral","sentiment_score":0.034973202273249626}],"sentiment":"neutral","sentiment_score":0.034973202273249626,"channel":0,"num_words":2,"start":225.45001,"end":226.11},{"sentences":[{"text":"Done.","start":225.745,"end":226.245,"sentiment":"neutral","sentiment_score":0.05798359960317612},{"text":"I'll speak to them,","start":226.385,"end":227.185,"sentiment":"neutral","sentiment_score":0.04567748121917248}],"sentiment":"neutral","sentiment_score":0.0481387048959732,"channel":1,"num_words":5,"start":225.745,"end":227.185},{"sentences":[{"text":"Alright.","start":227.05,"end":227.37001,"sentiment":"neutral","sentiment_score":0.0903264507651329}],"sentiment":"neutral","sentiment_score":0.0903264507651329,"channel":0,"num_words":1,"start":227.05,"end":227.37001},{"sentences":[{"text":"mate.","start":227.185,"end":227.425,"sentiment":"neutral","sentiment_score":0.13683149218559265}],"sentiment":"neutral","sentiment_score":0.13683149218559265,"channel":1,"num_words":1,"start":227.185,"end":227.425},{"sentences":[{"text":"Cool.","start":227.37001,"end":227.87001,"sentiment":"positive","sentiment_score":0.4202318787574768}],"sentiment":"positive","sentiment_score":0.4202318787574768,"channel":0,"num_words":1,"start":227.37001,"end":227.87001},{"sentences":[{"text":"Sounds perfect.","start":227.425,"end":228.10493,"sentiment":"positive","sentiment_score":0.5704295933246613}],"sentiment":"positive","sentiment_score":0.5704295933246613,"channel":1,"num_words":2,"start":227.425,"end":228.10493},{"sentences":[{"text":"I'll do the invite now.","start":227.93001,"end":228.89,"sentiment":"neutral","sentiment_score":0.282099586725235},{"text":"Thanks for the callback.","start":228.89,"end":229.87001,"sentiment":"positive","sentiment_score":0.3788360729813576}],"sentiment":"neutral","sentiment_score":0.325093580616845,"channel":0,"num_words":9,"start":227.93001,"end":229.87001},{"sentences":[{"text":"No.","start":230.26494,"end":230.50493,"sentiment":"neutral","sentiment_score":0.05815328285098076},{"text":"No.","start":230.50493,"end":230.66493,"sentiment":"neutral","sentiment_score":0.05961734056472778},{"text":"No problem, Sean.","start":230.66493,"end":231.38493,"sentiment":"neutral","sentiment_score":0.10884308318297069},{"text":"See you later.","start":231.38493,"end":232.04494,"sentiment":"neutral","sentiment_score":0.13667358458042145},{"text":"Thank","start":232.18494,"end":232.42493,"sentiment":"neutral","sentiment_score":0.29773297905921936}],"sentiment":"neutral","sentiment_score":0.1280059561961227,"channel":1,"num_words":9,"start":230.26494,"end":232.42493},{"sentences":[{"text":"Alright.","start":232.41,"end":232.81,"sentiment":"neutral","sentiment_score":0.244389146566391}],"sentiment":"neutral","sentiment_score":0.244389146566391,"channel":0,"num_words":1,"start":232.41,"end":232.81},{"sentences":[{"text":"you, man.","start":232.42493,"end":233.08493,"sentiment":"neutral","sentiment_score":0.2548559382557869}],"sentiment":"neutral","sentiment_score":0.2548559382557869,"channel":1,"num_words":2,"start":232.42493,"end":233.08493},{"sentences":[{"text":"See you.","start":232.81,"end":233.29001,"sentiment":"neutral","sentiment_score":0.1963840276002884},{"text":"Thanks.","start":233.29001,"end":233.53,"sentiment":"neutral","sentiment_score":0.3118671178817749},{"text":"Bye.","start":233.53,"end":234.03,"sentiment":"neutral","sentiment_score":0.12942412495613098}],"sentiment":"neutral","sentiment_score":0.20851482450962067,"channel":0,"num_words":4,"start":232.81,"end":234.03},{"sentences":[{"text":"Bye.","start":233.70494,"end":234.20494,"sentiment":"neutral","sentiment_score":-0.06707318127155304}],"sentiment":"neutral","sentiment_score":-0.06707318127155304,"channel":1,"num_words":1,"start":233.70494,"end":234.20494}]},"summary":{"result":"success","short":"The customer is trying to set up a meeting with Sean Nguyen and John Newman, but they are unable to connect due to a busy day. The customer suggests a meeting on Wednesday at 10am and mentions an upgrade to their cloud phone system. The customer also mentions that they have AI integration and analytics features available and will send a meeting invite."},"intents":{"segments":[{"text":"But I wanted to call you this thirty with some time to discuss I I guess, discuss the arrangement, how you set things up on that note. Would you have some Yeah.","start_word":72,"end_word":103,"intents":[{"intent":"Schedule meeting","confidence_score":0.7264387}]},{"text":"Just while I've got you for another quick minute, we've also upgraded our cloud phone system. So now we've got AI integration with it, meaning that we can do agent bookings, you know, as a caller can call in, request a time for a meeting, you know, they'll book it into the agent, the agent will book it in on behalf, and then it will show up in the calendar invite and stuff like that. Yeah.","start_word":351,"end_word":426,"intents":[{"intent":"Update phone system","confidence_score":0.075922735}]},{"text":"So now we've got AI integration with it, meaning that we can do agent bookings, you know, as a caller can call in, request a time for a meeting, you know, they'll book it into the agent, the agent will book it in on behalf, and then it will show up in the calendar invite and stuff like that. Yeah.","start_word":367,"end_word":426,"intents":[{"intent":"Manage agent bookings","confidence_score":0.0015107979}]},{"text":"It's into really a database, cool, man. and I can just Yeah.","start_word":495,"end_word":506,"intents":[{"intent":"Save data","confidence_score":0.2634662}]},{"text":"I'll be able to how much time do you have for tomorrow so I can just work out how much to show you on that platform Tomorrow and stuff? or Wednesday?","start_word":513,"end_word":543,"intents":[{"intent":"Manage time","confidence_score":0.028653737}]},{"text":"I'll speak to them, Alright. mate.","start_word":654,"end_word":659,"intents":[{"intent":"Speak to agent","confidence_score":0.046212234}]}]},"sentiments":{"segments":[{"text":"You record your name and reason for calling. I'll see if this person is available. Sean Nguyen. Returning call. Hey, Con. You there?","start_word":0,"end_word":22,"sentiment":"neutral","sentiment_score":0.03448111563920975},{"text":"Thanks, John Newman.","start_word":23,"end_word":25,"sentiment":"positive","sentiment_score":0.47018498182296753},{"text":"Please stay on the line.","start_word":26,"end_word":30,"sentiment":"neutral","sentiment_score":0.3177172839641571},{"text":"Good afternoon.","start_word":31,"end_word":32,"sentiment":"positive","sentiment_score":0.4014793038368225},{"text":"How are you? Yeah. Good. How's things? Yeah.","start_word":33,"end_word":40,"sentiment":"neutral","sentiment_score":0.20117883384227753},{"text":"Not too good. I'm not too good. But I'm very sorry I've been getting back to you.","start_word":41,"end_word":57,"sentiment":"negative","sentiment_score":-0.4022926390171051},{"text":"I had a couple of things on. I just couldn't get around to it. But I wanted to call you this thirty with some time to discuss I I guess, discuss the arrangement, how you set things up on that note. Would you have some Yeah. time I understand. maybe tomorrow? Because I'll I've be got keen time on running now. through it with I've you. got time now. Do you have time now? I don't have time now because I got someone coming in at three, but I could maybe do I could do, like, that would be 03:00 tomorrow. Would that work? I'm actually caught up tomorrow. Let me just Yeah. check You my wanna calendar. do Wednesday then? I can do Give first thing me Wednesday if that works for you. give me a quick sec. Wednesday Wednesday morning after I drop the kids and come back to the office. Yeah. Okay. Yeah. What time would work for you? Say 10:00 gives me enough time. Yeah.","start_word":58,"end_word":226,"sentiment":"neutral","sentiment_score":0.005712638609111309},{"text":"Sounds perfect, man. Yeah. Excellent.","start_word":227,"end_word":231,"sentiment":"positive","sentiment_score":0.4960936605930328},{"text":"Just gotta make sure ten Wednesday, nothing else going on. Okay. Let's do that. Ten Wednesday. Yeah. Done. Mate, have you got my email? Let me just triple check if the right one that we've been communicating through. Let's see. Look just crashed. One second. I can just give it to you again, Mark. It's just my first name. It's k o n. Yeah. I think I've I've sent you some emails before on the schedules and stuff. Yeah. Okay. I've got you at con@mpcau..com. Yeah. Does That's that work? the one, mate.","start_word":232,"end_word":324,"sentiment":"neutral","sentiment_score":0.04628774896264076},{"text":"That's perfect.","start_word":325,"end_word":326,"sentiment":"positive","sentiment_score":0.4663301408290863},{"text":"Alright. Let me set up a a meeting invite Mhmm. for 10AM this Wednesday.","start_word":327,"end_word":340,"sentiment":"neutral","sentiment_score":0.1806875318288803},{"text":"Sounds perfect, sir. Looks good. Looks good. Good Wednesday, 10AM.","start_word":341,"end_word":350,"sentiment":"positive","sentiment_score":0.47090931236743927},{"text":"Just while I've got you for another quick minute, we've also upgraded our cloud phone system. So now we've got AI integration with it, meaning that we can do agent bookings, you know, as a caller can call in, request a time for a meeting, you know, they'll book it into the agent, the agent will book it in on behalf, and then it will show up in the calendar invite and stuff like that. Yeah. No. So like an inbounds, like a GenTIC kind of receptionist, but in reverse. Yeah. Like yeah. Absolutely. So they Yeah.","start_word":351,"end_word":447,"sentiment":"neutral","sentiment_score":0.17640510201454165},{"text":"Nice.","start_word":448,"end_word":448,"sentiment":"positive","sentiment_score":0.5038881897926331},{"text":"they can call me in, and they can make a booking, schedule a booking, all that sort of stuff. They have agents. We have agents that can do besides the booking. They can do, like, general questions and answers. You know? Like, you put everything Yeah. It's into really a database, cool, man. and I can just Yeah. answer Nice. anything you want, darling. I'll be able to how much time do you have for tomorrow so I can just work out how much to show you on that platform Tomorrow and stuff? or Wednesday? Oh, sorry. Wednesday. Sorry. I think it's Wednesday. I'll have, like, a full hour if that's what works for you, mate. You tell me. Yeah. A full hour will work just to Now go through should be some enough. of the platforms. Right? Yeah. 100 Yeah. percent. You show me what you got. We're always Yeah. always open to pushing Mhmm. new stuff when when the figures are up. So Mhmm. 100%, Yeah. bro. There's Happy that. to. There's core analytics that come with it, stuff metrics, there's trigger words. There's a whole bunch of things. So I'll save it till Wednesday. I'll give you Yeah. Done. a spin. Done. I'll speak to them, Alright. mate.","start_word":449,"end_word":659,"sentiment":"neutral","sentiment_score":0.09807749092578888},{"text":"Cool. Sounds perfect.","start_word":660,"end_word":662,"sentiment":"positive","sentiment_score":0.5018801689147949},{"text":"I'll do the invite now.","start_word":663,"end_word":667,"sentiment":"neutral","sentiment_score":0.26975762844085693},{"text":"Thanks for the callback.","start_word":668,"end_word":671,"sentiment":"positive","sentiment_score":0.3494606912136078},{"text":"No. No. No problem, Sean. See you later. Thank Alright. you, man. See you. Thanks. Bye. Bye.","start_word":672,"end_word":688,"sentiment":"neutral","sentiment_score":0.17358599252560558}],"average":{"sentiment":"neutral","sentiment_score":0.09406175669173748}}}}