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I was just inquiring because I reset my router last night because it wasn't working, and it's not been working since. I was wondering if there's something you could do on your end. Jade it's Jody Goosen. Thank you. Hello? Hi. That's okay. Maybe just walk me through on the phone would be good, please. Oh, it's on the laptop, isn't it? Yeah. My laptop actually might be dead, so an email might be better. Yep. Okay. Okay. Perfect. Thank you very much. Okay. The group. Brilliant. Thank you so much. Thanks. 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I was just inquiring because I reset my router last night because it wasn't working, and it's not been working since. I was wondering if there's something you could do on your end. Jade it's Jody Goosen. Thank you.\n\nHello? Hi. That's okay. Maybe just walk me through on the phone would be good, please. Oh, it's on the laptop, isn't it?\n\nYeah. My laptop actually might be dead, so an email might be better. Yep. Okay. Okay.\n\nPerfect. Thank you very much. Okay. The group. Brilliant.\n\nThank you so much. Thanks. Bye.","paragraphs":[{"sentences":[{"text":"Hi there.","start":7.2,"end":8.02,"sentiment":"neutral","sentiment_score":0.007762772962450981},{"text":"I was just inquiring because I reset my router last night because it wasn't working, and it's not been working since.","start":8.72,"end":16.675,"sentiment":"neutral","sentiment_score":-0.11402346513101033},{"text":"I was wondering if there's something you could do on your end.","start":16.675,"end":19.095,"sentiment":"neutral","sentiment_score":-0.060814255538086094},{"text":"Jade it's Jody Goosen.","start":22.835,"end":25.175,"sentiment":"neutral","sentiment_score":0.028941412921994925},{"text":"Thank you.","start":32.84,"end":33.66,"sentiment":"neutral","sentiment_score":0.2839943617582321}],"sentiment":"neutral","sentiment_score":-0.059145949099485465,"num_words":41,"start":7.2,"end":33.66},{"sentences":[{"text":"Hello?","start":95.145,"end":95.645,"sentiment":"neutral","sentiment_score":0.030636899173259735},{"text":"Hi.","start":96.025,"end":96.525,"sentiment":"neutral","sentiment_score":0.06772582232952118},{"text":"That's okay.","start":110.65,"end":111.39,"sentiment":"neutral","sentiment_score":0.01759734097868204},{"text":"Maybe just walk me through on the phone would be good, please.","start":121.689995,"end":125.355,"sentiment":"neutral","sentiment_score":0.0809134893740217},{"text":"Oh, it's on the laptop, isn't it?","start":132.395,"end":134.315,"sentiment":"neutral","sentiment_score":-0.023951498259391104}],"sentiment":"neutral","sentiment_score":0.04073299078837685,"num_words":23,"start":95.145,"end":134.315},{"sentences":[{"text":"Yeah.","start":134.315,"end":134.815,"sentiment":"neutral","sentiment_score":-0.03312210366129875},{"text":"My laptop actually might be dead, so an email might be better.","start":135.595,"end":138.735,"sentiment":"neutral","sentiment_score":-0.2873612493276596},{"text":"Yep.","start":151.86,"end":152.18,"sentiment":"neutral","sentiment_score":0.0752255767583847},{"text":"Okay.","start":152.18,"end":152.68,"sentiment":"neutral","sentiment_score":0.0887339860200882},{"text":"Okay.","start":159.225,"end":159.625,"sentiment":"neutral","sentiment_score":0.2576849162578583}],"sentiment":"neutral","sentiment_score":-0.19123828853480518,"num_words":16,"start":134.315,"end":159.625},{"sentences":[{"text":"Perfect.","start":159.625,"end":160.10501,"sentiment":"positive","sentiment_score":0.5174951553344727},{"text":"Thank you very much.","start":160.10501,"end":161.24501,"sentiment":"positive","sentiment_score":0.5464386343955994},{"text":"Okay.","start":168.65694,"end":169.15694,"sentiment":"neutral","sentiment_score":0.16249260306358335},{"text":"The group.","start":169.29694,"end":169.69695,"sentiment":"neutral","sentiment_score":0.21380795538425446},{"text":"Brilliant.","start":169.69695,"end":170.01694,"sentiment":"positive","sentiment_score":0.5551087856292725}],"sentiment":"positive","sentiment_score":0.4276074435975816,"num_words":9,"start":159.625,"end":170.01694},{"sentences":[{"text":"Thank you so much.","start":170.01694,"end":170.99693,"sentiment":"positive","sentiment_score":0.6108295768499374},{"text":"Thanks.","start":171.53694,"end":172.03694,"sentiment":"positive","sentiment_score":0.43687641620635986},{"text":"Bye.","start":172.09694,"end":172.59694,"sentiment":"neutral","sentiment_score":0.28297269344329834}],"sentiment":"positive","sentiment_score":0.5271945695082346,"num_words":6,"start":170.01694,"end":172.59694}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. Good morning. This is Maureen from Airtel tech support. How can I assist you today?\n\nChannel 1: Hi there. I was just inquiring because I reset my router last night because it wasn't working, and it's not been working since. I was wondering if there's something you could do on your end.\n\nChannel 0: Mhmm. Okay. Sure. May I know your name, please, for me to check\n\nChannel 1: Jade\n\nChannel 0: the account?\n\nChannel 1: it's Jody Goosen.\n\nChannel 0: Okay. Hello. Let me just review your account.\n\nChannel 1: Thank you.\n\nChannel 0: Hello, Jody?\n\nChannel 1: Hello? Hi.\n\nChannel 0: Yes. Thank you for waiting. Since yeah. Since you press the reset button at the router, it might delete the credentials. So we have to establish again a login to the router's interface for\n\nChannel 1: That's\n\nChannel 0: you to\n\nChannel 1: okay.\n\nChannel 0: connect to the router again. Do you want me to walk you through via phone or send you an email instruction on how to set this\n\nChannel 1: Maybe\n\nChannel 0: up?\n\nChannel 1: just walk me through on the phone would be good, please.\n\nChannel 0: Okay. Sure. Can you please open a browser in your computer or laptop?\n\nChannel 1: Oh, it's on the laptop,\n\nChannel 0: Yeah.\n\nChannel 1: isn't it? Yeah.\n\nChannel 0: Mhmm.\n\nChannel 1: My laptop actually might be dead, so an email might be better.\n\nChannel 0: Okay. Sure. So I'm going to send you, like, the steps and your PPPoE username and password that you should enter at the router's interface.\n\nChannel 1: Yep. Okay.\n\nChannel 0: Then once that's saved, you should be have a connection then after a few minutes.\n\nChannel 1: Okay. Perfect. Thank you very much.\n\nChannel 0: Yeah. If you're rolling to any issues or need guide on how to do it, just give us a call then.\n\nChannel 1: Okay. The group. Brilliant. Thank\n\nChannel 0: K.\n\nChannel 1: you so much.\n\nChannel 0: Thank you.\n\nChannel 1: Thanks.\n\nChannel 0: Bye for\n\nChannel 1: Bye.\n\nChannel 0: now.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.4399999,"end":1.9399999,"sentiment":"neutral","sentiment_score":0.1770675778388977},{"text":"Good morning.","start":2.0,"end":2.6399999,"sentiment":"positive","sentiment_score":0.4114607870578766},{"text":"This is Maureen from Airtel tech support.","start":2.6399999,"end":5.22,"sentiment":"positive","sentiment_score":0.3908534220286778},{"text":"How can I assist you today?","start":5.52,"end":7.06,"sentiment":"positive","sentiment_score":0.3815070291360219}],"sentiment":"positive","sentiment_score":0.37656283006072044,"channel":0,"num_words":16,"start":1.4399999,"end":7.06},{"sentences":[{"text":"Hi there.","start":7.2,"end":8.02,"sentiment":"neutral","sentiment_score":0.007762772962450981},{"text":"I was just inquiring because I reset my router last night because it wasn't 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Goosen.","start":23.875,"end":25.175,"sentiment":"neutral","sentiment_score":0.019605183973908424}],"sentiment":"neutral","sentiment_score":0.019605183973908424,"channel":1,"num_words":3,"start":23.875,"end":25.175},{"sentences":[{"text":"Okay.","start":27.94,"end":28.44,"sentiment":"neutral","sentiment_score":0.052607301622629166},{"text":"Hello.","start":29.94,"end":30.42,"sentiment":"neutral","sentiment_score":0.0748533383011818},{"text":"Let me just review your account.","start":30.42,"end":32.52,"sentiment":"neutral","sentiment_score":0.10880217577020328}],"sentiment":"neutral","sentiment_score":0.09753421181812882,"channel":0,"num_words":8,"start":27.94,"end":32.52},{"sentences":[{"text":"Thank you.","start":32.84,"end":33.66,"sentiment":"neutral","sentiment_score":0.2839943617582321}],"sentiment":"neutral","sentiment_score":0.2839943617582321,"channel":1,"num_words":2,"start":32.84,"end":33.66},{"sentences":[{"text":"Hello, Jody?","start":94.605,"end":95.585,"sentiment":"neutral","sentiment_score":0.07685822993516922}],"sentiment":"neutral","sentiment_score":0.07685822993516922,"channel":0,"num_words":2,"start":94.605,"end":95.585},{"sentences":[{"text":"Hello?","start":95.145,"end":95.645,"sentiment":"neutral","sentiment_score":0.030636899173259735},{"text":"Hi.","start":96.025,"end":96.525,"sentiment":"neutral","sentiment_score":0.06772582232952118}],"sentiment":"neutral","sentiment_score":0.04918136075139046,"channel":1,"num_words":2,"start":95.145,"end":96.525},{"sentences":[{"text":"Yes.","start":96.525,"end":97.025,"sentiment":"neutral","sentiment_score":0.11360348761081696},{"text":"Thank you for waiting.","start":97.165,"end":98.225,"sentiment":"neutral","sentiment_score":0.30292733758687973},{"text":"Since yeah.","start":98.445,"end":100.205,"sentiment":"neutral","sentiment_score":0.045034599490463734},{"text":"Since you press the reset button at the router, it might delete the 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better.","start":135.595,"end":138.735,"sentiment":"neutral","sentiment_score":-0.2873612493276596}],"sentiment":"neutral","sentiment_score":-0.2873612493276596,"channel":1,"num_words":12,"start":135.595,"end":138.735},{"sentences":[{"text":"Okay.","start":140.15,"end":140.54999,"sentiment":"neutral","sentiment_score":-0.013423651456832886},{"text":"Sure.","start":140.54999,"end":141.03,"sentiment":"neutral","sentiment_score":0.0180404931306839},{"text":"So I'm going to send you, like, the steps and your PPPoE username and password that you should enter at the router's 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The representative, Maureen, checked Jody's account and advised them to reset their login to the router's interface and provide a step-by-step guide via email. Maureen also provided instructions for resolving any issues and ended the call with Jody's request for further assistance if needed."},"intents":{"segments":[{"text":"This is Maureen from Airtel tech support. How can I assist you today? Hi there.","start_word":3,"end_word":17,"intents":[{"intent":"Provide assistance","confidence_score":0.08764967},{"intent":"Provide assistance","confidence_score":0.2086507}]},{"text":"I was just inquiring because I reset my router last night because it wasn't working, and it's not been working since. I was wondering if there's something you could do on your end.","start_word":18,"end_word":50,"intents":[{"intent":"Reset router","confidence_score":0.534507}]},{"text":"May I know your name, please, for me to check Jade the account?","start_word":54,"end_word":66,"intents":[{"intent":"Check jade account","confidence_score":0.71292466}]},{"text":"Do you want me to walk you through via phone or send you an email instruction on how to set this Maybe up?","start_word":127,"end_word":149,"intents":[{"intent":"Provide instructions","confidence_score":0.02829774}]}]},"sentiments":{"segments":[{"text":"Hello.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.1770675778388977},{"text":"Good morning. This is Maureen from Airtel tech support. How can I assist you today?","start_word":1,"end_word":15,"sentiment":"positive","sentiment_score":0.38815686106681824},{"text":"Hi there. I was just inquiring because I reset my router last night because it wasn't working, and it's not been working since. I was wondering if there's something you could do on your end. Mhmm. Okay. Sure. May I know your name, please, for me to check Jade the account? it's Jody Goosen. Okay. Hello. Let me just review your account. Thank you. Hello, Jody? Hello? Hi. Yes. Thank you for waiting. Since yeah. Since you press the reset button at the router, it might delete the credentials. So we have to establish again a login to the router's interface for That's you to okay. connect to the router again. Do you want me to walk you through via phone or send you an email instruction on how to set this Maybe up? just walk me through on the phone would be good, please. Okay. Sure. Can you please open a browser in your computer or laptop? Oh, it's on the laptop, Yeah. isn't it? Yeah. Mhmm. My laptop actually might be dead, so an email might be better. Okay. Sure. So I'm going to send you, like, the steps and your PPPoE username and password that you should enter at the router's interface. Yep. Okay. Then once that's saved, you should be have a connection then after a few minutes. Okay.","start_word":16,"end_word":238,"sentiment":"neutral","sentiment_score":0.010857587680220604},{"text":"Perfect. Thank you very much.","start_word":239,"end_word":243,"sentiment":"positive","sentiment_score":0.5442057847976685},{"text":"Yeah. If you're rolling to any issues or need guide on how to do it, just give us a call then. Okay. The group.","start_word":244,"end_word":267,"sentiment":"neutral","sentiment_score":0.14990916848182678},{"text":"Brilliant. Thank K. you so much. Thank you. Thanks.","start_word":268,"end_word":276,"sentiment":"positive","sentiment_score":0.5358470678329468},{"text":"Bye for Bye. now.","start_word":277,"end_word":280,"sentiment":"neutral","sentiment_score":0.2829640209674835}],"average":{"sentiment":"neutral","sentiment_score":0.07577133178710938}}}}