{"metadata":{"transaction_key":"deprecated","request_id":"019f3edf-2bed-7bf3-8cdd-af2332ed2202","sha256":"56fc2f33a9a6168dda140ce6ccd9e984a04ea3ef844b2e61b8a323673e9a0dda","created":"2026-07-07T23:17:22.069Z","duration":5.2559376,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":35,"output_tokens":35},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":35,"output_tokens":4}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"Hi. It's Rudel. Randy to us now. I'm unable to take your call. Please leave a message, and I'll get back","confidence":0.9941406,"words":[{"word":"hi","start":0.56,"end":0.88,"confidence":0.9279785,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.06123523414134979},{"word":"it's","start":0.88,"end":1.04,"confidence":0.8666992,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.0657426044344902},{"word":"rudel","start":1.04,"end":1.36,"confidence":0.49820963,"punctuated_word":"Rudel.","sentiment":"neutral","sentiment_score":0.05440337583422661},{"word":"randy","start":1.36,"end":1.68,"confidence":0.9160156,"punctuated_word":"Randy","sentiment":"neutral","sentiment_score":0.016640879213809967},{"word":"to","start":1.68,"end":1.8399999,"confidence":0.23657227,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.022128861397504807},{"word":"us","start":1.8399999,"end":2.08,"confidence":0.40283203,"punctuated_word":"us","sentiment":"neutral","sentiment_score":-0.09275340288877489},{"word":"now","start":2.08,"end":2.48,"confidence":0.97314453,"punctuated_word":"now.","sentiment":"neutral","sentiment_score":-0.07296857982873917},{"word":"i'm","start":2.48,"end":2.8,"confidence":0.8618164,"punctuated_word":"I'm","sentiment":"negative","sentiment_score":-0.6687544584274292},{"word":"unable","start":2.8,"end":3.1999998,"confidence":0.99902344,"punctuated_word":"unable","sentiment":"negative","sentiment_score":-0.709200382232666},{"word":"to","start":3.1999998,"end":3.28,"confidence":0.99902344,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.6938902735710144},{"word":"take","start":3.28,"end":3.4399998,"confidence":0.9980469,"punctuated_word":"take","sentiment":"negative","sentiment_score":-0.7382966876029968},{"word":"your","start":3.4399998,"end":3.6,"confidence":0.9970703,"punctuated_word":"your","sentiment":"negative","sentiment_score":-0.7784680128097534},{"word":"call","start":3.6,"end":3.84,"confidence":0.99902344,"punctuated_word":"call.","sentiment":"negative","sentiment_score":-0.7233343124389648},{"word":"please","start":3.84,"end":4.08,"confidence":0.9941406,"punctuated_word":"Please","sentiment":"negative","sentiment_score":-0.4746679961681366},{"word":"leave","start":4.08,"end":4.24,"confidence":0.9970703,"punctuated_word":"leave","sentiment":"negative","sentiment_score":-0.36839914321899414},{"word":"a","start":4.24,"end":4.3199997,"confidence":0.9951172,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.3307092487812042},{"word":"message","start":4.3199997,"end":4.56,"confidence":0.8244629,"punctuated_word":"message,","sentiment":"neutral","sentiment_score":-0.2752839922904968},{"word":"and","start":4.56,"end":4.64,"confidence":0.99316406,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.1633107215166092},{"word":"i'll","start":4.64,"end":4.7999997,"confidence":0.9975586,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.2349456548690796},{"word":"get","start":4.7999997,"end":4.96,"confidence":0.9980469,"punctuated_word":"get","sentiment":"neutral","sentiment_score":-0.3005342185497284},{"word":"back","start":4.96,"end":5.2559376,"confidence":0.9951172,"punctuated_word":"back","sentiment":"neutral","sentiment_score":-0.17476223409175873}],"paragraphs":{"transcript":"\nHi. It's Rudel. Randy to us now. I'm unable to take your call. Please leave a message, and I'll get back","paragraphs":[{"sentences":[{"text":"Hi.","start":0.56,"end":0.88,"sentiment":"neutral","sentiment_score":0.06123523414134979},{"text":"It's Rudel.","start":0.88,"end":1.36,"sentiment":"neutral","sentiment_score":0.060072990134358406},{"text":"Randy to us now.","start":1.36,"end":2.48,"sentiment":"neutral","sentiment_score":-0.04280249122530222},{"text":"I'm unable to take your call.","start":2.48,"end":3.84,"sentiment":"negative","sentiment_score":-0.7186573545138041},{"text":"Please leave a message, and I'll get back","start":3.84,"end":5.2559376,"sentiment":"neutral","sentiment_score":-0.29032665118575096}],"sentiment":"neutral","sentiment_score":-0.31544695652666543,"num_words":21,"start":0.56,"end":5.2559376}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. It's Rudel. Randy to us now. I'm unable to take your call. Please leave a message, and I'll get back","paragraphs":[{"sentences":[{"text":"Hi.","start":0.56,"end":0.88,"sentiment":"neutral","sentiment_score":0.06123523414134979},{"text":"It's Rudel.","start":0.88,"end":1.36,"sentiment":"neutral","sentiment_score":0.060072990134358406},{"text":"Randy to us now.","start":1.36,"end":2.48,"sentiment":"neutral","sentiment_score":-0.04280249122530222},{"text":"I'm unable to take your call.","start":2.48,"end":3.84,"sentiment":"negative","sentiment_score":-0.7186573545138041},{"text":"Please leave a message, and I'll get back","start":3.84,"end":5.2559376,"sentiment":"neutral","sentiment_score":-0.29032665118575096}],"sentiment":"neutral","sentiment_score":-0.31544695652666543,"channel":1,"num_words":21,"start":0.56,"end":5.2559376}]},"summary":{"result":"success","short":"Hi. It's Rudel. Randy to us now. I'm unable to take your call. Please leave a message, and I'll get back"},"intents":{"segments":[{"text":"I'm unable to take your call.","start_word":7,"end_word":12,"intents":[{"intent":"Leave message","confidence_score":0.75405926}]}]},"sentiments":{"segments":[{"text":"Hi. It's Rudel. Randy to us now.","start_word":0,"end_word":6,"sentiment":"neutral","sentiment_score":0.018363837152719498},{"text":"I'm unable to take your call.","start_word":7,"end_word":12,"sentiment":"negative","sentiment_score":-0.7081987261772156},{"text":"Please leave a message, and I'll get back","start_word":13,"end_word":20,"sentiment":"neutral","sentiment_score":-0.2969420552253723}],"average":{"sentiment":"neutral","sentiment_score":-0.29733036586216516}}}}