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So what was your name? Now how do you how do you spell your first name? Sorry. Slowly. A fish. Oh, Saeed. Yeah? Okay. Your address is Unit 110690 Swain Street. Yeah? Okay. Now there's been some issues in that area with the super networks. Hang on a sec. Let me just check. Service. Paste. So you got a little white box on the wall. Yeah? And that's okay. Is it switched on or off at the moment? So you so the white box is switched off. Yeah? So there must be something wrong with the box. They might need to replace it. Alright. Let's leave it off for about twenty minutes, and I'll call you back. Alright? Do you have a WhatsApp? Okay. Hang on. I'll I'll I'll just one second. 04031383 8910. Oh, Saf, a u s a f. Yeah? Alright. Give us twenty minutes. What I want you to also do, at the back of the router, you got the power plug that's plugged in there. I want you to pull that out of the router as well. So make sure both boxes are isolated from electricity. Yeah. I want you to take the plug out of the back of the router so the router's turned off and pull out the plug from the wall from the white box. So I need both boxes off. No electricity. For what? No. No. Forget about black box and all this. I just want the white box switched off, turned off, and the and the router, and that's it. Just just those two. Nothing else. Everything else as it is. Okay? Give me about twenty minutes, and I'll I'll text you on WhatsApp. Okay. No problem. 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Hello. This is Don from. I'm just returning your call. I think we just missed your call.\n\nOh, really? Well, that's not a good sign. Hang on a sec. Let me just check something. Okay.\n\nSo what was your name? Now how do you how do you spell your first name? Sorry. Slowly. A fish.\n\nOh, Saeed. Yeah? Okay. Your address is Unit 110690 Swain Street. Yeah?\n\nOkay. Now there's been some issues in that area with the super networks. Hang on a sec. Let me just check. Service.\n\nPaste. So you got a little white box on the wall. Yeah? And that's okay. Is it switched on or off at the moment?\n\nSo you so the white box is switched off. Yeah? So there must be something wrong with the box. They might need to replace it. Alright.\n\nLet's leave it off for about twenty minutes, and I'll call you back. Alright? Do you have a WhatsApp? Okay. Hang on.\n\nI'll I'll I'll just one second. 04031383 8910. Oh, Saf, a u s a f. Yeah? Alright.\n\nGive us twenty minutes. What I want you to also do, at the back of the router, you got the power plug that's plugged in there. I want you to pull that out of the router as well. So make sure both boxes are isolated from electricity. Yeah.\n\nI want you to take the plug out of the back of the router so the router's turned off and pull out the plug from the wall from the white box. So I need both boxes off. No electricity. For what? No.\n\nNo. Forget about black box and all this. I just want the white box switched off, turned off, and the and the router, and that's it. Just just those two. Nothing else.\n\nEverything else as it is. Okay? Give me about twenty minutes, and I'll I'll text you on WhatsApp. Okay. No problem.\n\nThank you.","paragraphs":[{"sentences":[{"text":"Yeah.","start":2.6399999,"end":2.8799999,"sentiment":"neutral","sentiment_score":0.024122057482600212},{"text":"Hello.","start":2.8799999,"end":3.1999998,"sentiment":"neutral","sentiment_score":0.03101279027760029},{"text":"This is Don from.","start":3.1999998,"end":4.24,"sentiment":"neutral","sentiment_score":0.051455712877213955},{"text":"I'm just returning your call.","start":4.24,"end":5.2799997,"sentiment":"neutral","sentiment_score":0.07302447706460953},{"text":"I think we just missed your call.","start":5.2799997,"end":6.74,"sentiment":"neutral","sentiment_score":-0.02289098554423877}],"sentiment":"neutral","sentiment_score":0.02588017698791292,"num_words":18,"start":2.6399999,"end":6.74},{"sentences":[{"text":"Oh, really?","start":23.345,"end":24.085,"sentiment":"negative","sentiment_score":-0.39137303829193115},{"text":"Well, that's not a good 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moment?","start":98.369995,"end":100.39,"sentiment":"neutral","sentiment_score":-0.027929753479030397}],"sentiment":"neutral","sentiment_score":-0.038739659396621086,"num_words":24,"start":82.895004,"end":100.39},{"sentences":[{"text":"So you so the white box is switched off.","start":104.185005,"end":106.425,"sentiment":"neutral","sentiment_score":-0.04803218133747578},{"text":"Yeah?","start":106.425,"end":106.925,"sentiment":"neutral","sentiment_score":-0.01739826425909996},{"text":"So there must be something wrong with the box.","start":114.42999,"end":116.45,"sentiment":"negative","sentiment_score":-0.5768229299121432},{"text":"They might need to replace 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minutes.","start":151.61,"end":152.91,"sentiment":"neutral","sentiment_score":0.14156721904873848},{"text":"What I want you to also do, at the back of the router, you got the power plug that's plugged in there.","start":153.525,"end":158.025,"sentiment":"neutral","sentiment_score":0.05920543970370835},{"text":"I want you to pull that out of the router as well.","start":158.565,"end":161.065,"sentiment":"neutral","sentiment_score":0.0816845145697395},{"text":"So make sure both boxes are isolated from electricity.","start":162.325,"end":165.22499,"sentiment":"neutral","sentiment_score":0.030400986472765606},{"text":"Yeah.","start":172.86,"end":173.02,"sentiment":"neutral","sentiment_score":0.005629114806652069}],"sentiment":"neutral","sentiment_score":0.06517168161614488,"num_words":48,"start":151.61,"end":173.02},{"sentences":[{"text":"I want you to take the plug out of the back of the router so the router's turned off and pull out the plug from the wall from the white box.","start":173.02,"end":181.26001,"sentiment":"neutral","sentiment_score":-0.05222268618883625},{"text":"So I need both boxes off.","start":181.26001,"end":183.105,"sentiment":"neutral","sentiment_score":-0.14781037966410318},{"text":"No electricity.","start":183.58499,"end":184.565,"sentiment":"neutral","sentiment_score":-0.3013751208782196},{"text":"For what?","start":189.345,"end":190.165,"sentiment":"neutral","sentiment_score":-0.056389231234788895},{"text":"No.","start":196.34,"end":196.5,"sentiment":"neutral","sentiment_score":-0.22827759385108948}],"sentiment":"neutral","sentiment_score":-0.0821326630456107,"num_words":42,"start":173.02,"end":196.5},{"sentences":[{"text":"No.","start":196.5,"end":196.66,"sentiment":"neutral","sentiment_score":-0.25707587599754333},{"text":"Forget about black box and all this.","start":196.66,"end":198.5,"sentiment":"neutral","sentiment_score":-0.2475232652255467},{"text":"I just want the white box switched off, turned off, and the and the router, and that's it.","start":198.5,"end":204.04,"sentiment":"neutral","sentiment_score":-0.08913193922489882},{"text":"Just just those two.","start":205.22,"end":206.42,"sentiment":"neutral","sentiment_score":0.0593476751819253},{"text":"Nothing else.","start":206.42,"end":206.9,"sentiment":"neutral","sentiment_score":-0.017368827015161514}],"sentiment":"neutral","sentiment_score":-0.10598314349772409,"num_words":32,"start":196.5,"end":206.9},{"sentences":[{"text":"Everything else as it is.","start":206.9,"end":208.29288,"sentiment":"neutral","sentiment_score":0.020496609061956404},{"text":"Okay?","start":210.05287,"end":210.55287,"sentiment":"neutral","sentiment_score":0.08469896763563156},{"text":"Give me about twenty minutes, and I'll I'll text you on WhatsApp.","start":211.97287,"end":214.79288,"sentiment":"neutral","sentiment_score":0.1750544160604477},{"text":"Okay.","start":216.21288,"end":216.61288,"sentiment":"neutral","sentiment_score":0.11563418805599213},{"text":"No 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Yeah. Yeah. I just wanted to mention that I was having Internet issues since Friday. And, and looking closely at the setup, I think the ONT box doesn't have light sun and the adapter for it was, like, pretty hot. Yeah. Also, from 97 Street, 1106, Apartment. A u s a f, a for apple, u for umbrella, s for snake, a for apple, f for fish. Yep. Yeah. Yeah. Yes. Yeah. Yeah. A little white box. So when I looked at it yeah. It didn't have its lights on. And when I checked the adapter, it was, like, really hot. So I just so so I just removed it. Since it was very hot, I just removed that one. Yeah. I switched it off. But even when it was plugged in, the lights were off, and the adapter was pretty hot. Alright. Yeah. I do. Yeah. On this number. Yep. Yep. Yep. Yeah. Alright. So so the router one, you you asked me you want me to remove the router connection? Yeah. Oh, so there are, like, four four of them. So one is one is the external router, which it doesn't. One is the white box, then one black box. And yeah. Yeah. That turned off. Alright. Alright. Alright. Alright. Yep. Alright. Thanks. 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Yeah. Yeah. I just wanted to mention that I was having Internet issues since Friday. And, and looking closely at the setup, I think the ONT box doesn't have light sun and the adapter for it was, like, pretty hot.\n\nYeah. Also, from 97 Street, 1106, Apartment. A u s a f, a for apple, u for umbrella, s for snake, a for apple, f for fish. Yep. Yeah.\n\nYeah. Yes. Yeah. Yeah. A little white box.\n\nSo when I looked at it yeah. It didn't have its lights on. And when I checked the adapter, it was, like, really hot. So I just so so I just removed it. Since it was very hot, I just removed that one.\n\nYeah. I switched it off. But even when it was plugged in, the lights were off, and the adapter was pretty hot. Alright. Yeah.\n\nI do. Yeah. On this number. Yep. Yep.\n\nYep. Yeah. Alright. So so the router one, you you asked me you want me to remove the router connection? Yeah.\n\nOh, so there are, like, four four of them. So one is one is the external router, which it doesn't. One is the white box, then one black box. And yeah. Yeah.\n\nThat turned off. Alright. Alright. Alright. Alright.\n\nYep. Alright. Thanks. Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":1.36,"end":1.86,"sentiment":"neutral","sentiment_score":0.008732220157980919},{"text":"Yeah.","start":8.48,"end":8.72,"sentiment":"neutral","sentiment_score":-0.016063086688518524},{"text":"Yeah.","start":8.72,"end":8.96,"sentiment":"neutral","sentiment_score":-0.07822170108556747},{"text":"I just wanted to mention that I was having Internet issues since Friday.","start":8.96,"end":14.5,"sentiment":"neutral","sentiment_score":-0.23653090114776903},{"text":"And, and looking closely at the setup, I think the ONT box doesn't have light sun and the adapter for it was, like, pretty hot.","start":15.245,"end":22.625,"sentiment":"negative","sentiment_score":-0.4461230826377869}],"sentiment":"negative","sentiment_score":-0.3491105206946774,"num_words":41,"start":1.36,"end":22.625},{"sentences":[{"text":"Yeah.","start":24.605,"end":25.105,"sentiment":"negative","sentiment_score":-0.5187219381332397},{"text":"Also, from 97 Street, 1106, 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1: Hello?\n\nChannel 0: Yeah. Hello. This is Don from. I'm just returning your call. I think we just missed your call.\n\nChannel 1: Yeah. Yeah. I just wanted to mention that I was having Internet issues since Friday. And, and looking closely at the setup, I think the ONT box doesn't have light sun and the adapter for it was, like, pretty hot.\n\nChannel 0: Oh, really?\n\nChannel 1: Yeah.\n\nChannel 0: Well, that's not a good sign. Hang on a sec. Let me just check something. Okay. So what was your name?\n\nChannel 1: Also, from 97 Street, 1106, Apartment.\n\nChannel 0: Now how do you how do you spell your first name?\n\nChannel 1: A u s a f,\n\nChannel 0: Sorry. Slowly. A\n\nChannel 1: a for apple, u for umbrella, s for snake, a for apple, f for fish.\n\nChannel 0: fish. Oh, Saeed. Yeah?\n\nChannel 1: Yep. Yeah. Yeah.\n\nChannel 0: Okay. Your address is Unit 110690 Swain Street. Yeah?\n\nChannel 1: Yes.\n\nChannel 0: Okay. Now there's been some issues in that area with the super networks. Hang on a sec. Let me just check. Service.\n\nPaste. So you got a little white box on the wall. Yeah?\n\nChannel 1: Yeah. Yeah. A little white box. So\n\nChannel 0: And\n\nChannel 1: when\n\nChannel 0: that's\n\nChannel 1: I looked at it yeah. It didn't have its lights on. And when I checked the adapter, it was, like, really hot. So I\n\nChannel 0: okay.\n\nChannel 1: just\n\nChannel 0: Is it switched on or off at the moment?\n\nChannel 1: so so I just removed it. Since it was very hot, I just removed\n\nChannel 0: So you so the\n\nChannel 1: that\n\nChannel 0: white box is switched off. Yeah?\n\nChannel 1: one. Yeah. I switched it off. But even when it was plugged in, the lights were off, and the adapter was pretty hot.\n\nChannel 0: So there must be something wrong with the box. They might need to replace it. Alright. Let's leave it off for about twenty minutes, and I'll call you back. Alright?\n\nChannel 1: Alright.\n\nChannel 0: Do you have a WhatsApp?\n\nChannel 1: Yeah. I do. Yeah.\n\nChannel 0: Okay. Hang on. I'll\n\nChannel 1: On\n\nChannel 0: I'll\n\nChannel 1: this number.\n\nChannel 0: I'll just one second. 04031383\n\nChannel 1: Yep.\n\nChannel 0: 8910. Oh, Saf,\n\nChannel 1: Yep.\n\nChannel 0: a u s a f. Yeah?\n\nChannel 1: Yep.\n\nChannel 0: Alright. Give us twenty minutes. What I want you to also do, at the back of the router, you got the power plug that's plugged in there.\n\nChannel 1: Yeah.\n\nChannel 0: I want you to pull that out of the router as well.\n\nChannel 1: Alright.\n\nChannel 0: So make sure both boxes are isolated from electricity.\n\nChannel 1: So so the router one, you you asked me you want me to remove the router connection?\n\nChannel 0: Yeah. I want you to take the plug out of the back of the router so\n\nChannel 1: Yeah.\n\nChannel 0: the router's turned off and pull out the plug from the wall from the white box. So I need both boxes off. No electricity.\n\nChannel 1: Oh, so there are, like, four four of them.\n\nChannel 0: For what?\n\nChannel 1: So one is one is the external router, which it doesn't. One is the white box, then one black box. And\n\nChannel 0: No. No. Forget about black box and all this. I just want the white box switched off, turned off,\n\nChannel 1: yeah. Yeah.\n\nChannel 0: and\n\nChannel 1: That\n\nChannel 0: the\n\nChannel 1: turned\n\nChannel 0: and\n\nChannel 1: off.\n\nChannel 0: the router, and that's it.\n\nChannel 1: Alright. Alright.\n\nChannel 0: Just just those two. Nothing else. Everything else as it is.\n\nChannel 1: Alright.\n\nChannel 0: Okay?\n\nChannel 1: Alright. Yep.\n\nChannel 0: Give me about twenty minutes, and I'll I'll text you on WhatsApp.\n\nChannel 1: Alright. Thanks.\n\nChannel 0: Okay.\n\nChannel 1: Bye.\n\nChannel 0: No problem. Thank you.","paragraphs":[{"sentences":[{"text":"Hello?","start":1.36,"end":1.86,"sentiment":"neutral","sentiment_score":0.008732220157980919}],"sentiment":"neutral","sentiment_score":0.008732220157980919,"channel":1,"num_words":1,"start":1.36,"end":1.86},{"sentences":[{"text":"Yeah.","start":2.6399999,"end":2.8799999,"sentiment":"neutral","sentiment_score":0.024122057482600212},{"text":"Hello.","start":2.8799999,"end":3.1999998,"sentiment":"neutral","sentiment_score":0.03101279027760029},{"text":"This is Don from.","start":3.1999998,"end":4.24,"sentiment":"neutral","sentiment_score":0.051455712877213955},{"text":"I'm just returning your call.","start":4.24,"end":5.2799997,"sentiment":"neutral","sentiment_score":0.07302447706460953},{"text":"I think we just missed your 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electricity.","start":183.58499,"end":184.565,"sentiment":"neutral","sentiment_score":-0.3013751208782196}],"sentiment":"neutral","sentiment_score":-0.12716244719922543,"channel":0,"num_words":24,"start":176.54001,"end":184.565},{"sentences":[{"text":"Oh, so there are, like, four four of them.","start":185.93,"end":188.59,"sentiment":"neutral","sentiment_score":-0.09528804156515333}],"sentiment":"neutral","sentiment_score":-0.09528804156515333,"channel":1,"num_words":9,"start":185.93,"end":188.59},{"sentences":[{"text":"For what?","start":189.345,"end":190.165,"sentiment":"neutral","sentiment_score":-0.056389231234788895}],"sentiment":"neutral","sentiment_score":-0.056389231234788895,"channel":0,"num_words":2,"start":189.345,"end":190.165},{"sentences":[{"text":"So one is one is the external router, which it doesn't.","start":190.97,"end":193.45,"sentiment":"neutral","sentiment_score":-0.08665113422003659},{"text":"One is the white box, then one black box.","start":193.45,"end":195.885,"sentiment":"neutral","sentiment_score":-0.09595519635412428},{"text":"And","start":195.885,"end":196.385,"sentiment":"neutral","sentiment_score":-0.09962624311447144}],"sentiment":"neutral","sentiment_score":-0.09125645174866631,"channel":1,"num_words":21,"start":190.97,"end":196.385},{"sentences":[{"text":"No.","start":196.34,"end":196.5,"sentiment":"neutral","sentiment_score":-0.22827759385108948},{"text":"No.","start":196.5,"end":196.66,"sentiment":"neutral","sentiment_score":-0.25707587599754333},{"text":"Forget about black box and all this.","start":196.66,"end":198.5,"sentiment":"neutral","sentiment_score":-0.2475232652255467},{"text":"I just want the white box switched off, turned off,","start":198.5,"end":201.4,"sentiment":"neutral","sentiment_score":-0.12308113798499107}],"sentiment":"neutral","sentiment_score":-0.18151724769880898,"channel":0,"num_words":19,"start":196.34,"end":201.4},{"sentences":[{"text":"yeah.","start":200.92499,"end":201.42499,"sentiment":"neutral","sentiment_score":-0.07886823266744614},{"text":"Yeah.","start":201.485,"end":201.805,"sentiment":"neutral","sentiment_score":-0.032388731837272644}],"sentiment":"neutral","sentiment_score":-0.05562848225235939,"channel":1,"num_words":2,"start":200.92499,"end":201.805},{"sentences":[{"text":"and","start":201.7,"end":201.94,"sentiment":"neutral","sentiment_score":-0.030912889167666435}],"sentiment":"neutral","sentiment_score":-0.030912889167666435,"channel":0,"num_words":1,"start":201.7,"end":201.94},{"sentences":[{"text":"That","start":201.805,"end":201.965,"sentiment":"neutral","sentiment_score":-0.04262189567089081}],"sentiment":"neutral","sentiment_score":-0.04262189567089081,"channel":1,"num_words":1,"start":201.805,"end":201.965},{"sentences":[{"text":"the","start":201.94,"end":202.18,"sentiment":"neutral","sentiment_score":-0.06432461738586426}],"sentiment":"neutral","sentiment_score":-0.06432461738586426,"channel":0,"num_words":1,"start":201.94,"end":202.18},{"sentences":[{"text":"turned","start":201.965,"end":202.28499,"sentiment":"neutral","sentiment_score":-0.03682417422533035}],"sentiment":"neutral","sentiment_score":-0.03682417422533035,"channel":1,"num_words":1,"start":201.965,"end":202.28499},{"sentences":[{"text":"and","start":202.18,"end":202.66,"sentiment":"neutral","sentiment_score":-0.06253132224082947}],"sentiment":"neutral","sentiment_score":-0.06253132224082947,"channel":0,"num_words":1,"start":202.18,"end":202.66},{"sentences":[{"text":"off.","start":202.28499,"end":202.78499,"sentiment":"neutral","sentiment_score":-0.06709438562393188}],"sentiment":"neutral","sentiment_score":-0.06709438562393188,"channel":1,"num_words":1,"start":202.28499,"end":202.78499},{"sentences":[{"text":"the router, and that's it.","start":202.66,"end":204.04,"sentiment":"neutral","sentiment_score":-0.043158939480781554}],"sentiment":"neutral","sentiment_score":-0.043158939480781554,"channel":0,"num_words":5,"start":202.66,"end":204.04},{"sentences":[{"text":"Alright.","start":204.36499,"end":204.86499,"sentiment":"neutral","sentiment_score":0.06803939491510391},{"text":"Alright.","start":204.92499,"end":205.42499,"sentiment":"neutral","sentiment_score":0.08056572079658508}],"sentiment":"neutral","sentiment_score":0.0743025578558445,"channel":1,"num_words":2,"start":204.36499,"end":205.42499},{"sentences":[{"text":"Just just those two.","start":205.22,"end":206.42,"sentiment":"neutral","sentiment_score":0.0593476751819253},{"text":"Nothing else.","start":206.42,"end":206.9,"sentiment":"neutral","sentiment_score":-0.017368827015161514},{"text":"Everything else as it 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me about twenty minutes, and I'll I'll text you on WhatsApp.","start":211.97287,"end":214.79288,"sentiment":"neutral","sentiment_score":0.1750544160604477}],"sentiment":"neutral","sentiment_score":0.1750544160604477,"channel":0,"num_words":12,"start":211.97287,"end":214.79288},{"sentences":[{"text":"Alright.","start":215.25294,"end":215.75294,"sentiment":"neutral","sentiment_score":0.2158311903476715},{"text":"Thanks.","start":215.81294,"end":216.29294,"sentiment":"positive","sentiment_score":0.3792729377746582}],"sentiment":"neutral","sentiment_score":0.29755206406116486,"channel":1,"num_words":2,"start":215.25294,"end":216.29294},{"sentences":[{"text":"Okay.","start":216.21288,"end":216.61288,"sentiment":"neutral","sentiment_score":0.11563418805599213}],"sentiment":"neutral","sentiment_score":0.11563418805599213,"channel":0,"num_words":1,"start":216.21288,"end":216.61288},{"sentences":[{"text":"Bye.","start":216.29294,"end":216.79294,"sentiment":"neutral","sentiment_score":0.17494365572929382}],"sentiment":"neutral","sentiment_score":0.17494365572929382,"channel":1,"num_words":1,"start":216.29294,"end":216.79294},{"sentences":[{"text":"No problem.","start":216.61288,"end":217.09288,"sentiment":"positive","sentiment_score":0.5562582314014435},{"text":"Thank you.","start":217.09288,"end":217.83287,"sentiment":"positive","sentiment_score":0.3672095537185669}],"sentiment":"positive","sentiment_score":0.4617338925600052,"channel":0,"num_words":4,"start":216.61288,"end":217.83287}]},"summary":{"result":"success","short":"A customer named Don is returning a missed call from an agent. He explains that he is having Internet issues since Friday and describes the setup of his device. The agent suggests that the box may need to be replaced and asks for more information about the device. They discuss removing the white box and the power plug from the router, and the agent promises to call the customer back in 20 minutes."},"intents":{"segments":[{"text":"I just wanted to mention that I was having Internet issues since Friday. And, and looking closely at the setup, I think the ONT box doesn't have light sun and the adapter for it was, like, pretty hot. Oh, really?","start_word":21,"end_word":60,"intents":[{"intent":"Report internet issues","confidence_score":0.14527765}]},{"text":"So what was your name? Also, from 97 Street, 1106, Apartment. Now how do you how do you spell your first name?","start_word":78,"end_word":99,"intents":[{"intent":"Request a new name","confidence_score":0.000055772864}]},{"text":"Your address is Unit 110690 Swain Street. Yeah?","start_word":131,"end_word":138,"intents":[{"intent":"Clarify service address","confidence_score":0.0002785021}]},{"text":"Paste.","start_word":162,"end_word":162,"intents":[{"intent":"Request service","confidence_score":0.0007415155}]},{"text":"So there must be something wrong with the box. They might need to replace it.","start_word":268,"end_word":282,"intents":[{"intent":"Replace box","confidence_score":0.41471097}]},{"text":"What I want you to also do, at the back of the router, you got the power plug that's plugged in there. Yeah.","start_word":337,"end_word":359,"intents":[{"intent":"Scan router","confidence_score":0.00014351227}]},{"text":"What I want you to also do, at the back of the router, you got the power plug that's plugged in there. Yeah. I want you to pull that out of the router as well. Alright.","start_word":337,"end_word":372,"intents":[{"intent":"Pull out router connection","confidence_score":0.0125066815}]},{"text":"Give me about twenty minutes, and I'll I'll text you on WhatsApp. Alright. Thanks.","start_word":521,"end_word":534,"intents":[{"intent":"Send text","confidence_score":0.0007220429}]}]},"sentiments":{"segments":[{"text":"Hello? Yeah. Hello. This is Don from. I'm just returning your call. I think we just missed your call. Yeah. Yeah. I just wanted to mention that I was having Internet issues since Friday.","start_word":0,"end_word":33,"sentiment":"neutral","sentiment_score":-0.06134336441755295},{"text":"And, and looking closely at the setup, I think the ONT box doesn't have light sun and the adapter for it was, like, pretty hot. Oh, really? Yeah. Well, that's not a good sign.","start_word":34,"end_word":67,"sentiment":"negative","sentiment_score":-0.5345653891563416},{"text":"Hang on a sec. Let me just check something. Okay. So what was your name? Also, from 97 Street, 1106, Apartment. Now how do you how do you spell your first name? A u s a f, Sorry. Slowly. A a for apple, u for umbrella, s for snake, a for apple, f for fish. fish. Oh, Saeed. Yeah? Yep. Yeah. Yeah. Okay. Your address is Unit 110690 Swain Street. Yeah? Yes. Okay. Now there's been some issues in that area with the super networks. Hang on a sec. Let me just check. Service. Paste. So you got a little white box on the wall. Yeah? Yeah. Yeah. A little white box. So And when that's I looked at it yeah. It didn't have its lights on. And when I checked the adapter, it was, like, really hot. So I okay. just Is it switched on or off at the moment? so so I just removed it. Since it was very hot, I just removed So you so the that white box is switched off. Yeah? one. Yeah. I switched it off.","start_word":68,"end_word":249,"sentiment":"neutral","sentiment_score":-0.05465933308005333},{"text":"But even when it was plugged in, the lights were off, and the adapter was pretty hot. So there must be something wrong with the box. They might need to replace it.","start_word":250,"end_word":281,"sentiment":"negative","sentiment_score":-0.4507015710696578},{"text":"Alright. Let's leave it off for about twenty minutes, and I'll call you back. Alright? Alright. Do you have a WhatsApp? Yeah. I do. Yeah. Okay. Hang on. I'll On I'll this number. I'll just one second. 04031383 Yep. 8910. Oh, Saf, Yep. a u s a f. Yeah? Yep. Alright. Give us twenty minutes. What I want you to also do, at the back of the router, you got the power plug that's plugged in there. Yeah. I want you to pull that out of the router as well. Alright. So make sure both boxes are isolated from electricity. So so the router one, you you asked me you want me to remove the router connection? Yeah. I want you to take the plug out of the back of the router so Yeah. the router's turned off and pull out the plug from the wall from the white box. So I need both boxes off. No electricity. Oh, so there are, like, four four of them. For what? So one is one is the external router, which it doesn't. One is the white box, then one black box. And No. No. Forget about black box and all this. I just want the white box switched off, turned off, yeah. Yeah. and That the turned and off. the router, and that's it. Alright. Alright. Just just those two. Nothing else. Everything else as it is. Alright. Okay? Alright. Yep. Give me about twenty minutes, and I'll I'll text you on WhatsApp. Alright.","start_word":282,"end_word":533,"sentiment":"neutral","sentiment_score":0.0016596104251220822},{"text":"Thanks.","start_word":534,"end_word":534,"sentiment":"positive","sentiment_score":0.3792729377746582},{"text":"Okay. Bye.","start_word":535,"end_word":536,"sentiment":"neutral","sentiment_score":0.17434325069189072},{"text":"No problem. Thank you.","start_word":537,"end_word":540,"sentiment":"positive","sentiment_score":0.6766190528869629}],"average":{"sentiment":"neutral","sentiment_score":-0.07086830090441162}}}}