{"metadata":{"transaction_key":"deprecated","request_id":"019ed38d-f859-7ec0-9b10-05f53b69836d","sha256":"4e41a94e1d711afaf69c8729bf3913ac7183142032afea8e3cf0f1c4fabece74","created":"2026-06-17T03:09:18.691Z","duration":70.84794,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":209,"output_tokens":55},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":224,"output_tokens":224},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":224,"output_tokens":9}},"results":{"channels":[{"alternatives":[{"transcript":"Hello. Hi, Ken. This is Reza from Harris office. How are you? Doing really well. Can actually the reason I was reaching you out was your phone number for a guest hello? Hello? Kane, actually, the reason I was reaching you out was your phone number for Royal Grace needs renewable. Yep. For Royal Grace, you have got a number. Right? So that number needs a renewal. So I was just checking in and giving you a reminder. Your phone number for Royal Grace Church is need like, it needs a renewal. Yep. Yep. Yep. All good. No worries.","confidence":0.9941406,"words":[{"word":"hello","start":3.84,"end":4.24,"confidence":0.6411133,"punctuated_word":"Hello.","sentiment":"neutral","sentiment_score":0.029643891379237175},{"word":"hi","start":4.24,"end":4.48,"confidence":0.9951172,"punctuated_word":"Hi,","sentiment":"neutral","sentiment_score":0.13909092545509338},{"word":"ken","start":4.48,"end":4.7999997,"confidence":0.94677734,"punctuated_word":"Ken.","sentiment":"neutral","sentiment_score":0.15989384055137634},{"word":"this","start":4.7999997,"end":5.12,"confidence":1.0,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.22610241174697876},{"word":"is","start":5.12,"end":5.3599997,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.2134770154953003},{"word":"reza","start":5.3599997,"end":5.8399997,"confidence":0.65026855,"punctuated_word":"Reza","sentiment":"neutral","sentiment_score":0.19582431018352509},{"word":"from","start":5.8399997,"end":6.16,"confidence":0.9921875,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.1979711651802063},{"word":"harris","start":6.16,"end":6.56,"confidence":0.57714844,"punctuated_word":"Harris","sentiment":"neutral","sentiment_score":0.2022431641817093},{"word":"office","start":6.56,"end":6.96,"confidence":0.7188721,"punctuated_word":"office.","sentiment":"neutral","sentiment_score":0.17279186844825745},{"word":"how","start":6.96,"end":7.2,"confidence":1.0,"punctuated_word":"How","sentiment":"neutral","sentiment_score":0.19579489529132843},{"word":"are","start":7.2,"end":7.3599997,"confidence":0.99902344,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.1716127097606659},{"word":"you","start":7.3599997,"end":7.8599997,"confidence":0.99902344,"punctuated_word":"you?","sentiment":"neutral","sentiment_score":0.1695559024810791},{"word":"doing","start":11.12,"end":11.36,"confidence":0.74902344,"punctuated_word":"Doing","sentiment":"positive","sentiment_score":0.5503711700439453},{"word":"really","start":11.36,"end":11.679999,"confidence":0.99316406,"punctuated_word":"really","sentiment":"positive","sentiment_score":0.5633811950683594},{"word":"well","start":11.679999,"end":12.179999,"confidence":0.99853516,"punctuated_word":"well.","sentiment":"positive","sentiment_score":0.4608141779899597},{"word":"can","start":13.075,"end":13.474999,"confidence":0.45458984,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":0.046257950365543365},{"word":"actually","start":13.474999,"end":13.715,"confidence":0.46801758,"punctuated_word":"actually","sentiment":"neutral","sentiment_score":0.053655434399843216},{"word":"the","start":13.795,"end":13.875,"confidence":0.98095703,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.04088906943798065},{"word":"reason","start":13.875,"end":14.115,"confidence":1.0,"punctuated_word":"reason","sentiment":"neutral","sentiment_score":0.04390837252140045},{"word":"i","start":14.115,"end":14.275,"confidence":0.99609375,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.040937427431344986},{"word":"was","start":14.275,"end":14.434999,"confidence":0.9902344,"punctuated_word":"was","sentiment":"neutral","sentiment_score":0.03790050745010376},{"word":"reaching","start":14.434999,"end":14.834999,"confidence":0.99902344,"punctuated_word":"reaching","sentiment":"neutral","sentiment_score":0.03301715850830078},{"word":"you","start":14.834999,"end":14.995,"confidence":0.7651367,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.03085489757359028},{"word":"out","start":14.995,"end":15.495,"confidence":0.99902344,"punctuated_word":"out","sentiment":"neutral","sentiment_score":0.04026884585618973},{"word":"was","start":15.554999,"end":16.055,"confidence":0.9980469,"punctuated_word":"was","sentiment":"neutral","sentiment_score":0.030937835574150085},{"word":"your","start":16.275,"end":16.755,"confidence":0.9165039,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.03361383080482483},{"word":"phone","start":16.755,"end":17.075,"confidence":1.0,"punctuated_word":"phone","sentiment":"neutral","sentiment_score":0.0421101339161396},{"word":"number","start":17.075,"end":17.575,"confidence":1.0,"punctuated_word":"number","sentiment":"neutral","sentiment_score":0.03642037510871887},{"word":"for","start":18.195,"end":18.515,"confidence":0.96435547,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.0264340378344059},{"word":"a","start":18.515,"end":18.595,"confidence":0.18847656,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.04652334377169609},{"word":"guest","start":18.595,"end":19.095,"confidence":0.26367188,"punctuated_word":"guest","sentiment":"neutral","sentiment_score":0.06413493305444717},{"word":"hello","start":20.195,"end":20.695,"confidence":0.8977051,"punctuated_word":"hello?","sentiment":"neutral","sentiment_score":0.031306132674217224},{"word":"hello","start":23.395,"end":23.895,"confidence":0.99609375,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.06018272787332535},{"word":"kane","start":29.039999,"end":29.279999,"confidence":0.6361084,"punctuated_word":"Kane,","sentiment":"neutral","sentiment_score":-0.008578911423683167},{"word":"actually","start":29.279999,"end":29.599998,"confidence":0.97021484,"punctuated_word":"actually,","sentiment":"neutral","sentiment_score":-0.019799871370196342},{"word":"the","start":29.599998,"end":29.76,"confidence":0.99316406,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.01817028410732746},{"word":"reason","start":29.76,"end":30.0,"confidence":1.0,"punctuated_word":"reason","sentiment":"neutral","sentiment_score":-0.018842430785298347},{"word":"i","start":30.0,"end":30.08,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.012386051937937737},{"word":"was","start":30.08,"end":30.24,"confidence":0.99902344,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.006412563845515251},{"word":"reaching","start":30.24,"end":30.56,"confidence":1.0,"punctuated_word":"reaching","sentiment":"neutral","sentiment_score":-0.006666660308837891},{"word":"you","start":30.56,"end":30.72,"confidence":0.97998047,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.014470968395471571},{"word":"out","start":30.72,"end":30.96,"confidence":0.9980469,"punctuated_word":"out","sentiment":"neutral","sentiment_score":-0.0041337162256240845},{"word":"was","start":30.96,"end":31.36,"confidence":0.99902344,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.0074234530329704285},{"word":"your","start":31.36,"end":31.76,"confidence":0.9291992,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.034171413630247116},{"word":"phone","start":31.76,"end":32.0,"confidence":0.99902344,"punctuated_word":"phone","sentiment":"neutral","sentiment_score":-0.017945874482393265},{"word":"number","start":32.0,"end":32.32,"confidence":1.0,"punctuated_word":"number","sentiment":"neutral","sentiment_score":-0.018723566085100177},{"word":"for","start":32.32,"end":32.559998,"confidence":0.9980469,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.023876700550317764},{"word":"royal","start":32.559998,"end":32.96,"confidence":0.9667969,"punctuated_word":"Royal","sentiment":"neutral","sentiment_score":-0.0313519611954689},{"word":"grace","start":32.96,"end":33.44,"confidence":0.9819336,"punctuated_word":"Grace","sentiment":"neutral","sentiment_score":-0.03203544765710831},{"word":"needs","start":33.44,"end":33.84,"confidence":0.9941406,"punctuated_word":"needs","sentiment":"neutral","sentiment_score":-0.0350772999227047},{"word":"renewable","start":33.84,"end":34.34,"confidence":0.78564453,"punctuated_word":"renewable.","sentiment":"neutral","sentiment_score":-0.011043019592761992},{"word":"yep","start":38.684998,"end":39.005,"confidence":0.87060547,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.00717514380812645},{"word":"for","start":39.005,"end":39.325,"confidence":0.99902344,"punctuated_word":"For","sentiment":"neutral","sentiment_score":-0.0025390274822711945},{"word":"royal","start":39.325,"end":39.645,"confidence":0.9970703,"punctuated_word":"Royal","sentiment":"neutral","sentiment_score":-0.0026718154549598694},{"word":"grace","start":39.645,"end":39.965,"confidence":0.9355469,"punctuated_word":"Grace,","sentiment":"neutral","sentiment_score":0.0005830042064189911},{"word":"you","start":39.965,"end":40.125,"confidence":0.9838867,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.008244555443525314},{"word":"have","start":40.125,"end":40.364998,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.005142491310834885},{"word":"got","start":40.364998,"end":40.605,"confidence":0.9863281,"punctuated_word":"got","sentiment":"neutral","sentiment_score":-0.0034866109490394592},{"word":"a","start":40.605,"end":40.765,"confidence":0.98535156,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.001888859085738659},{"word":"number","start":40.765,"end":41.085,"confidence":0.99609375,"punctuated_word":"number.","sentiment":"neutral","sentiment_score":-0.009049573913216593},{"word":"right","start":41.085,"end":41.585,"confidence":0.99902344,"punctuated_word":"Right?","sentiment":"neutral","sentiment_score":-0.006927167996764183},{"word":"so","start":41.885,"end":42.204998,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.036589570343494415},{"word":"that","start":42.204998,"end":42.445,"confidence":0.99902344,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.03265759348869324},{"word":"number","start":42.445,"end":42.845,"confidence":0.99902344,"punctuated_word":"number","sentiment":"neutral","sentiment_score":-0.034148506820201874},{"word":"needs","start":42.845,"end":43.165,"confidence":0.9951172,"punctuated_word":"needs","sentiment":"neutral","sentiment_score":-0.03965632617473602},{"word":"a","start":43.165,"end":43.325,"confidence":0.9301758,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.01728568971157074},{"word":"renewal","start":43.325,"end":43.825,"confidence":0.7089844,"punctuated_word":"renewal.","sentiment":"neutral","sentiment_score":-0.02400758676230907},{"word":"so","start":43.885,"end":44.045,"confidence":0.99609375,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.01032700017094612},{"word":"i","start":44.045,"end":44.125,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.00170004740357399},{"word":"was","start":44.125,"end":44.285,"confidence":0.9819336,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.003546111285686493},{"word":"just","start":44.285,"end":44.524998,"confidence":0.99902344,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.002768170088529587},{"word":"checking","start":44.524998,"end":44.845,"confidence":1.0,"punctuated_word":"checking","sentiment":"neutral","sentiment_score":0.0048267655074596405},{"word":"in","start":44.845,"end":45.345,"confidence":0.9301758,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.012731827795505524},{"word":"and","start":45.965,"end":46.204998,"confidence":0.9614258,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.008241783827543259},{"word":"giving","start":46.204998,"end":46.445,"confidence":0.85839844,"punctuated_word":"giving","sentiment":"neutral","sentiment_score":0.004866346716880798},{"word":"you","start":46.445,"end":46.605,"confidence":0.98828125,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.013655338436365128},{"word":"a","start":46.605,"end":46.855,"confidence":0.9140625,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.009598936885595322},{"word":"reminder","start":46.855,"end":47.355,"confidence":0.9995117,"punctuated_word":"reminder.","sentiment":"neutral","sentiment_score":-0.004999428987503052},{"word":"your","start":50.65,"end":51.13,"confidence":0.9970703,"punctuated_word":"Your","sentiment":"neutral","sentiment_score":-0.2229536324739456},{"word":"phone","start":51.13,"end":51.37,"confidence":1.0,"punctuated_word":"phone","sentiment":"neutral","sentiment_score":-0.1187608316540718},{"word":"number","start":51.37,"end":51.85,"confidence":1.0,"punctuated_word":"number","sentiment":"neutral","sentiment_score":-0.1110316440463066},{"word":"for","start":51.85,"end":52.25,"confidence":0.99902344,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.10156316310167313},{"word":"royal","start":52.25,"end":52.65,"confidence":0.95410156,"punctuated_word":"Royal","sentiment":"neutral","sentiment_score":-0.1155885085463524},{"word":"grace","start":52.65,"end":53.05,"confidence":0.92578125,"punctuated_word":"Grace","sentiment":"neutral","sentiment_score":-0.09989672154188156},{"word":"church","start":53.05,"end":53.45,"confidence":0.91845703,"punctuated_word":"Church","sentiment":"neutral","sentiment_score":-0.09378734976053238},{"word":"is","start":53.45,"end":53.95,"confidence":0.99609375,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.165271058678627},{"word":"need","start":54.01,"end":54.25,"confidence":0.5097656,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.0961683839559555},{"word":"like","start":54.489998,"end":54.73,"confidence":0.97924805,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.15039220452308655},{"word":"it","start":54.73,"end":54.97,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.1523512899875641},{"word":"needs","start":54.97,"end":55.37,"confidence":0.99902344,"punctuated_word":"needs","sentiment":"neutral","sentiment_score":-0.12973761558532715},{"word":"a","start":55.37,"end":55.53,"confidence":0.92089844,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.1164863258600235},{"word":"renewal","start":55.53,"end":56.03,"confidence":0.98339844,"punctuated_word":"renewal.","sentiment":"neutral","sentiment_score":-0.09403055906295776},{"word":"yep","start":61.13,"end":61.53,"confidence":0.9980469,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.0306149460375309},{"word":"yep","start":61.53,"end":62.03,"confidence":0.9904785,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.08297296613454819},{"word":"yep","start":64.49,"end":64.97,"confidence":0.9980469,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.17359498143196106},{"word":"all","start":64.97,"end":65.21,"confidence":0.9951172,"punctuated_word":"All","sentiment":"neutral","sentiment_score":0.2999139726161957},{"word":"good","start":65.21,"end":65.53,"confidence":0.99902344,"punctuated_word":"good.","sentiment":"neutral","sentiment_score":0.23160526156425476},{"word":"no","start":65.53,"end":65.77,"confidence":0.9921875,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.06287208199501038},{"word":"worries","start":65.77,"end":66.212875,"confidence":0.9975586,"punctuated_word":"worries.","sentiment":"neutral","sentiment_score":0.0523744635283947}],"paragraphs":{"transcript":"\nHello. Hi, Ken. This is Reza from Harris office. How are you? Doing really well.\n\nCan actually the reason I was reaching you out was your phone number for a guest hello? Hello? Kane, actually, the reason I was reaching you out was your phone number for Royal Grace needs renewable. Yep. For Royal Grace, you have got a number.\n\nRight? So that number needs a renewal. So I was just checking in and giving you a reminder. Your phone number for Royal Grace Church is need like, it needs a renewal. Yep.\n\nYep. Yep. All good. No worries.","paragraphs":[{"sentences":[{"text":"Hello.","start":3.84,"end":4.24,"sentiment":"neutral","sentiment_score":0.029643891379237175},{"text":"Hi, Ken.","start":4.24,"end":4.7999997,"sentiment":"neutral","sentiment_score":0.14949238300323486},{"text":"This is Reza from Harris office.","start":4.7999997,"end":6.96,"sentiment":"neutral","sentiment_score":0.20140165587266287},{"text":"How are you?","start":6.96,"end":7.8599997,"sentiment":"neutral","sentiment_score":0.17898783584435782},{"text":"Doing really well.","start":11.12,"end":12.179999,"sentiment":"positive","sentiment_score":0.5248555143674215}],"sentiment":"neutral","sentiment_score":0.24323790955046812,"num_words":15,"start":3.84,"end":12.179999},{"sentences":[{"text":"Can actually the reason I was reaching you out was your phone number for a guest hello?","start":13.075,"end":20.695,"sentiment":"neutral","sentiment_score":0.039951193310758644},{"text":"Hello?","start":23.395,"end":23.895,"sentiment":"neutral","sentiment_score":0.06018272787332535},{"text":"Kane, actually, the reason I was reaching you out was your phone number for Royal Grace needs renewable.","start":29.039999,"end":34.34,"sentiment":"neutral","sentiment_score":-0.01783945525272025},{"text":"Yep.","start":38.684998,"end":39.005,"sentiment":"neutral","sentiment_score":0.00717514380812645},{"text":"For Royal Grace, you have got a number.","start":39.005,"end":41.085,"sentiment":"neutral","sentiment_score":-0.0022971535800024867}],"sentiment":"neutral","sentiment_score":0.009045349661674765,"num_words":45,"start":13.075,"end":41.085},{"sentences":[{"text":"Right?","start":41.085,"end":41.585,"sentiment":"neutral","sentiment_score":-0.006927167996764183},{"text":"So that number needs a renewal.","start":41.885,"end":43.825,"sentiment":"neutral","sentiment_score":-0.03072421221683423},{"text":"So I was just checking in and giving you a reminder.","start":43.885,"end":47.355,"sentiment":"neutral","sentiment_score":0.0035924251106652346},{"text":"Your phone number for Royal Grace Church is need like, it needs a renewal.","start":50.65,"end":56.03,"sentiment":"neutral","sentiment_score":-0.12628709205559321},{"text":"Yep.","start":61.13,"end":61.53,"sentiment":"neutral","sentiment_score":0.0306149460375309}],"sentiment":"neutral","sentiment_score":-0.05724727599458261,"num_words":33,"start":41.085,"end":61.53},{"sentences":[{"text":"Yep.","start":61.53,"end":62.03,"sentiment":"neutral","sentiment_score":0.08297296613454819},{"text":"Yep.","start":64.49,"end":64.97,"sentiment":"neutral","sentiment_score":0.17359498143196106},{"text":"All good.","start":64.97,"end":65.53,"sentiment":"neutral","sentiment_score":0.2657596170902252},{"text":"No worries.","start":65.53,"end":66.212875,"sentiment":"neutral","sentiment_score":0.05762327276170254}],"sentiment":"neutral","sentiment_score":0.15055562121172747,"num_words":6,"start":61.53,"end":66.212875}]}}]},{"alternatives":[{"transcript":"Hey. North Demolition Cancer again. Yeah. Good, ma'am. How are you? I'm very happy to hear you. What what are you trying to tell me? My phone number? Yeah. Remind the whole phone. Sorry. My phone number is oh, okay. Alright. No worries. Thank you. Thank you, man. Alright. Thank you. Thank you. Bye.","confidence":0.93408203,"words":[{"word":"hey","start":0.39999998,"end":0.48,"confidence":0.7426758,"punctuated_word":"Hey.","sentiment":"neutral","sentiment_score":0.022186703979969025},{"word":"north","start":0.48,"end":0.88,"confidence":0.27734375,"punctuated_word":"North","sentiment":"neutral","sentiment_score":0.005541715770959854},{"word":"demolition","start":0.88,"end":1.28,"confidence":0.7661133,"punctuated_word":"Demolition","sentiment":"neutral","sentiment_score":-0.02137070707976818},{"word":"cancer","start":1.28,"end":1.78,"confidence":0.5839844,"punctuated_word":"Cancer","sentiment":"neutral","sentiment_score":0.005320817232131958},{"word":"again","start":5.2,"end":5.7,"confidence":0.9794922,"punctuated_word":"again.","sentiment":"neutral","sentiment_score":0.24664002656936648},{"word":"yeah","start":8.559999,"end":8.88,"confidence":0.9472656,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.24804916977882385},{"word":"good","start":8.88,"end":9.12,"confidence":0.8613281,"punctuated_word":"Good,","sentiment":"positive","sentiment_score":0.5991369485855103},{"word":"ma'am","start":9.12,"end":9.36,"confidence":0.7920532,"punctuated_word":"ma'am.","sentiment":"positive","sentiment_score":0.5095896124839783},{"word":"how","start":9.36,"end":9.5199995,"confidence":0.9267578,"punctuated_word":"How","sentiment":"positive","sentiment_score":0.3710165321826935},{"word":"are","start":9.5199995,"end":9.679999,"confidence":0.99902344,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.30450552701950073},{"word":"you","start":9.679999,"end":10.179999,"confidence":0.99902344,"punctuated_word":"you?","sentiment":"neutral","sentiment_score":0.30514177680015564},{"word":"i'm","start":24.735,"end":24.895,"confidence":0.7963867,"punctuated_word":"I'm","sentiment":"positive","sentiment_score":0.5096977949142456},{"word":"very","start":24.895,"end":25.215,"confidence":0.9941406,"punctuated_word":"very","sentiment":"positive","sentiment_score":0.6741888523101807},{"word":"happy","start":25.215,"end":25.375,"confidence":0.6245117,"punctuated_word":"happy","sentiment":"positive","sentiment_score":0.6302694082260132},{"word":"to","start":25.375,"end":25.535,"confidence":0.89746094,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.5662580728530884},{"word":"hear","start":25.535,"end":25.695,"confidence":1.0,"punctuated_word":"hear","sentiment":"positive","sentiment_score":0.6474413871765137},{"word":"you","start":25.695,"end":26.015,"confidence":0.9916992,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.5624637603759766},{"word":"what","start":26.015,"end":26.335,"confidence":0.75341797,"punctuated_word":"What","sentiment":"neutral","sentiment_score":0.03666922450065613},{"word":"what","start":26.335,"end":26.494999,"confidence":0.87353516,"punctuated_word":"what","sentiment":"neutral","sentiment_score":0.02727917954325676},{"word":"are","start":26.494999,"end":26.575,"confidence":0.62841797,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.024572357535362244},{"word":"you","start":26.575,"end":26.654999,"confidence":0.99609375,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.0022821538150310516},{"word":"trying","start":26.654999,"end":26.895,"confidence":0.98535156,"punctuated_word":"trying","sentiment":"neutral","sentiment_score":0.01341993734240532},{"word":"to","start":26.895,"end":26.974998,"confidence":0.9951172,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.016273174434900284},{"word":"tell","start":26.974998,"end":27.295,"confidence":0.82910156,"punctuated_word":"tell","sentiment":"neutral","sentiment_score":0.03579869121313095},{"word":"me","start":27.295,"end":27.795,"confidence":0.90283203,"punctuated_word":"me?","sentiment":"neutral","sentiment_score":0.08101474493741989},{"word":"my","start":36.809998,"end":37.05,"confidence":0.9980469,"punctuated_word":"My","sentiment":"neutral","sentiment_score":-0.014536350965499878},{"word":"phone","start":37.05,"end":37.29,"confidence":1.0,"punctuated_word":"phone","sentiment":"neutral","sentiment_score":-0.009807235561311243},{"word":"number","start":37.29,"end":37.79,"confidence":0.93603516,"punctuated_word":"number?","sentiment":"neutral","sentiment_score":-0.005592131521552801},{"word":"yeah","start":39.129997,"end":39.629997,"confidence":0.91308594,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.01105478871613741},{"word":"remind","start":48.055,"end":48.375,"confidence":0.6347656,"punctuated_word":"Remind","sentiment":"neutral","sentiment_score":-0.007395736873149872},{"word":"the","start":48.375,"end":48.454998,"confidence":0.19909668,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.012222405523061752},{"word":"whole","start":48.454998,"end":48.614998,"confidence":0.2919922,"punctuated_word":"whole","sentiment":"neutral","sentiment_score":-0.0045479536056518555},{"word":"phone","start":48.614998,"end":48.855,"confidence":0.75,"punctuated_word":"phone.","sentiment":"neutral","sentiment_score":-0.006157435476779938},{"word":"sorry","start":48.855,"end":49.355,"confidence":0.84350586,"punctuated_word":"Sorry.","sentiment":"neutral","sentiment_score":-0.12524893879890442},{"word":"my","start":57.59,"end":57.83,"confidence":0.96777344,"punctuated_word":"My","sentiment":"neutral","sentiment_score":-0.02605658769607544},{"word":"phone","start":57.83,"end":57.99,"confidence":1.0,"punctuated_word":"phone","sentiment":"neutral","sentiment_score":-0.01353234238922596},{"word":"number","start":57.99,"end":58.39,"confidence":0.99902344,"punctuated_word":"number","sentiment":"neutral","sentiment_score":-0.01369904913008213},{"word":"is","start":58.39,"end":58.79,"confidence":0.33496094,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.008651092648506165},{"word":"oh","start":59.350002,"end":59.43,"confidence":0.8557129,"punctuated_word":"oh,","sentiment":"neutral","sentiment_score":-0.00204067537561059},{"word":"okay","start":59.43,"end":59.93,"confidence":0.99902344,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":-0.004707062616944313},{"word":"alright","start":60.79,"end":61.27,"confidence":0.9140625,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.029727518558502197},{"word":"no","start":61.27,"end":61.43,"confidence":0.93408203,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.048937197774648666},{"word":"worries","start":61.43,"end":61.75,"confidence":0.9980469,"punctuated_word":"worries.","sentiment":"neutral","sentiment_score":0.06053794175386429},{"word":"thank","start":61.75,"end":61.91,"confidence":0.99121094,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.32560473680496216},{"word":"you","start":61.91,"end":62.342876,"confidence":0.9975586,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.3036643862724304},{"word":"thank","start":62.58288,"end":62.822876,"confidence":0.8457031,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.35453513264656067},{"word":"you","start":62.822876,"end":63.062878,"confidence":0.99902344,"punctuated_word":"you,","sentiment":"positive","sentiment_score":0.3851412236690521},{"word":"man","start":63.062878,"end":63.562878,"confidence":0.97802734,"punctuated_word":"man.","sentiment":"positive","sentiment_score":0.36578530073165894},{"word":"alright","start":65.54288,"end":65.782875,"confidence":0.6873779,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.0318404883146286},{"word":"thank","start":65.782875,"end":66.102875,"confidence":0.97802734,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.20258906483650208},{"word":"you","start":66.102875,"end":66.50288,"confidence":0.9980469,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.21531619131565097},{"word":"thank","start":66.50288,"end":66.742874,"confidence":0.9838867,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.283003568649292},{"word":"you","start":66.742874,"end":66.98288,"confidence":0.9995117,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.2802835702896118},{"word":"bye","start":66.98288,"end":67.48288,"confidence":0.98657227,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.1120888888835907}],"paragraphs":{"transcript":"\nHey. North Demolition Cancer again. Yeah. Good, ma'am. How are you?\n\nI'm very happy to hear you. What what are you trying to tell me? My phone number? Yeah. Remind the whole phone.\n\nSorry. My phone number is oh, okay. Alright. No worries. Thank you.\n\nThank you, man. Alright. Thank you. Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Hey.","start":0.39999998,"end":0.48,"sentiment":"neutral","sentiment_score":0.022186703979969025},{"text":"North Demolition Cancer again.","start":0.48,"end":5.7,"sentiment":"neutral","sentiment_score":0.05903296312317253},{"text":"Yeah.","start":8.559999,"end":8.88,"sentiment":"neutral","sentiment_score":0.24804916977882385},{"text":"Good, ma'am.","start":8.88,"end":9.36,"sentiment":"positive","sentiment_score":0.5543632805347443},{"text":"How are you?","start":9.36,"end":10.179999,"sentiment":"neutral","sentiment_score":0.32688794533411664}],"sentiment":"neutral","sentiment_score":0.23597801121121104,"num_words":11,"start":0.39999998,"end":10.179999},{"sentences":[{"text":"I'm very happy to hear you.","start":24.735,"end":26.015,"sentiment":"positive","sentiment_score":0.598386545976003},{"text":"What what are you trying to tell me?","start":26.015,"end":27.795,"sentiment":"neutral","sentiment_score":0.02966368291527033},{"text":"My phone number?","start":36.809998,"end":37.79,"sentiment":"neutral","sentiment_score":-0.009978572682787975},{"text":"Yeah.","start":39.129997,"end":39.629997,"sentiment":"neutral","sentiment_score":0.01105478871613741},{"text":"Remind the whole phone.","start":48.055,"end":48.855,"sentiment":"neutral","sentiment_score":-0.007580882869660854}],"sentiment":"neutral","sentiment_score":0.17174655810760503,"num_words":22,"start":24.735,"end":48.855},{"sentences":[{"text":"Sorry.","start":48.855,"end":49.355,"sentiment":"neutral","sentiment_score":-0.12524893879890442},{"text":"My phone number is oh, okay.","start":57.59,"end":59.93,"sentiment":"neutral","sentiment_score":-0.011447801642740766},{"text":"Alright.","start":60.79,"end":61.27,"sentiment":"neutral","sentiment_score":0.029727518558502197},{"text":"No worries.","start":61.27,"end":61.75,"sentiment":"neutral","sentiment_score":0.05473756976425648},{"text":"Thank you.","start":61.75,"end":62.342876,"sentiment":"neutral","sentiment_score":0.3146345615386963}],"sentiment":"neutral","sentiment_score":0.04787800270908823,"num_words":12,"start":48.855,"end":62.342876},{"sentences":[{"text":"Thank you, man.","start":62.58288,"end":63.562878,"sentiment":"positive","sentiment_score":0.36848721901575726},{"text":"Alright.","start":65.54288,"end":65.782875,"sentiment":"neutral","sentiment_score":0.0318404883146286},{"text":"Thank you.","start":65.782875,"end":66.50288,"sentiment":"neutral","sentiment_score":0.2089526280760765},{"text":"Thank you.","start":66.50288,"end":66.98288,"sentiment":"neutral","sentiment_score":0.2816435694694519},{"text":"Bye.","start":66.98288,"end":67.48288,"sentiment":"neutral","sentiment_score":0.1120888888835907}],"sentiment":"neutral","sentiment_score":0.24784260325961643,"num_words":9,"start":62.58288,"end":67.48288}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hey. North Demolition Cancer\n\nChannel 0: Hello. Hi, Ken. This is\n\nChannel 1: again.\n\nChannel 0: Reza from Harris office. How are you?\n\nChannel 1: Yeah. Good, ma'am. How are you?\n\nChannel 0: Doing really well. Can actually the reason I was reaching you out was your phone number for a guest hello? Hello?\n\nChannel 1: I'm very happy to hear you. What what are you trying to tell me?\n\nChannel 0: Kane, actually, the reason I was reaching you out was your phone number for Royal Grace needs renewable.\n\nChannel 1: My phone number?\n\nChannel 0: Yep. For\n\nChannel 1: Yeah.\n\nChannel 0: Royal Grace, you have got a number. Right? So that number needs a renewal. So I was just checking in and giving you a reminder.\n\nChannel 1: Remind the whole phone. Sorry.\n\nChannel 0: Your phone number for Royal Grace Church is need like, it needs a renewal.\n\nChannel 1: My phone number is oh, okay. Alright.\n\nChannel 0: Yep.\n\nChannel 1: No worries.\n\nChannel 0: Yep.\n\nChannel 1: Thank you. Thank you, man.\n\nChannel 0: Yep. All good. No\n\nChannel 1: Alright.\n\nChannel 0: worries.\n\nChannel 1: Thank you. Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Hey.","start":0.39999998,"end":0.48,"sentiment":"neutral","sentiment_score":0.022186703979969025},{"text":"North Demolition Cancer","start":0.48,"end":1.78,"sentiment":"neutral","sentiment_score":-0.0035027246922254562}],"sentiment":"neutral","sentiment_score":0.002919632475823164,"channel":1,"num_words":4,"start":0.39999998,"end":1.78},{"sentences":[{"text":"Hello.","start":3.84,"end":4.24,"sentiment":"neutral","sentiment_score":0.029643891379237175},{"text":"Hi, Ken.","start":4.24,"end":4.7999997,"sentiment":"neutral","sentiment_score":0.14949238300323486},{"text":"This is","start":4.7999997,"end":5.3599997,"sentiment":"neutral","sentiment_score":0.21978971362113953}],"sentiment":"neutral","sentiment_score":0.1536416169255972,"channel":0,"num_words":5,"start":3.84,"end":5.3599997},{"sentences":[{"text":"again.","start":5.2,"end":5.7,"sentiment":"neutral","sentiment_score":0.24664002656936648}],"sentiment":"neutral","sentiment_score":0.24664002656936648,"channel":1,"num_words":1,"start":5.2,"end":5.7},{"sentences":[{"text":"Reza from Harris office.","start":5.3599997,"end":6.96,"sentiment":"neutral","sentiment_score":0.19220762699842453},{"text":"How are you?","start":6.96,"end":7.8599997,"sentiment":"neutral","sentiment_score":0.17898783584435782}],"sentiment":"neutral","sentiment_score":0.1865420022181102,"channel":0,"num_words":7,"start":5.3599997,"end":7.8599997},{"sentences":[{"text":"Yeah.","start":8.559999,"end":8.88,"sentiment":"neutral","sentiment_score":0.24804916977882385},{"text":"Good, ma'am.","start":8.88,"end":9.36,"sentiment":"positive","sentiment_score":0.5543632805347443},{"text":"How are you?","start":9.36,"end":10.179999,"sentiment":"neutral","sentiment_score":0.32688794533411664}],"sentiment":"positive","sentiment_score":0.38957326114177704,"channel":1,"num_words":6,"start":8.559999,"end":10.179999},{"sentences":[{"text":"Doing really well.","start":11.12,"end":12.179999,"sentiment":"positive","sentiment_score":0.5248555143674215},{"text":"Can actually the reason I was reaching you out was your phone number for a guest hello?","start":13.075,"end":20.695,"sentiment":"neutral","sentiment_score":0.039951193310758644},{"text":"Hello?","start":23.395,"end":23.895,"sentiment":"neutral","sentiment_score":0.06018272787332535}],"sentiment":"neutral","sentiment_score":0.11018664558373746,"channel":0,"num_words":21,"start":11.12,"end":23.895},{"sentences":[{"text":"I'm very happy to hear you.","start":24.735,"end":26.015,"sentiment":"positive","sentiment_score":0.598386545976003},{"text":"What what are you trying to tell me?","start":26.015,"end":27.795,"sentiment":"neutral","sentiment_score":0.02966368291527033}],"sentiment":"neutral","sentiment_score":0.2734020527984415,"channel":1,"num_words":14,"start":24.735,"end":27.795},{"sentences":[{"text":"Kane, actually, the reason I was reaching you out was your phone number for Royal Grace needs renewable.","start":29.039999,"end":34.34,"sentiment":"neutral","sentiment_score":-0.01783945525272025}],"sentiment":"neutral","sentiment_score":-0.01783945525272025,"channel":0,"num_words":18,"start":29.039999,"end":34.34},{"sentences":[{"text":"My phone number?","start":36.809998,"end":37.79,"sentiment":"neutral","sentiment_score":-0.009978572682787975}],"sentiment":"neutral","sentiment_score":-0.009978572682787975,"channel":1,"num_words":3,"start":36.809998,"end":37.79},{"sentences":[{"text":"Yep.","start":38.684998,"end":39.005,"sentiment":"neutral","sentiment_score":0.00717514380812645},{"text":"For","start":39.005,"end":39.325,"sentiment":"neutral","sentiment_score":-0.0025390274822711945}],"sentiment":"neutral","sentiment_score":0.0023180581629276276,"channel":0,"num_words":2,"start":38.684998,"end":39.325},{"sentences":[{"text":"Yeah.","start":39.129997,"end":39.629997,"sentiment":"neutral","sentiment_score":0.01105478871613741}],"sentiment":"neutral","sentiment_score":0.01105478871613741,"channel":1,"num_words":1,"start":39.129997,"end":39.629997},{"sentences":[{"text":"Royal Grace, you have got a number.","start":39.325,"end":41.085,"sentiment":"neutral","sentiment_score":-0.0022626001653926714},{"text":"Right?","start":41.085,"end":41.585,"sentiment":"neutral","sentiment_score":-0.006927167996764183},{"text":"So that number needs a renewal.","start":41.885,"end":43.825,"sentiment":"neutral","sentiment_score":-0.03072421221683423},{"text":"So I was just checking in and giving you a reminder.","start":43.885,"end":47.355,"sentiment":"neutral","sentiment_score":0.0035924251106652346}],"sentiment":"neutral","sentiment_score":-0.006703758649528027,"channel":0,"num_words":25,"start":39.325,"end":47.355},{"sentences":[{"text":"Remind the whole phone.","start":48.055,"end":48.855,"sentiment":"neutral","sentiment_score":-0.007580882869660854},{"text":"Sorry.","start":48.855,"end":49.355,"sentiment":"neutral","sentiment_score":-0.12524893879890442}],"sentiment":"neutral","sentiment_score":-0.03111449405550957,"channel":1,"num_words":5,"start":48.055,"end":49.355},{"sentences":[{"text":"Your phone number for Royal Grace Church is need like, it needs a renewal.","start":50.65,"end":56.03,"sentiment":"neutral","sentiment_score":-0.12628709205559321}],"sentiment":"neutral","sentiment_score":-0.12628709205559321,"channel":0,"num_words":14,"start":50.65,"end":56.03},{"sentences":[{"text":"My phone number is oh, okay.","start":57.59,"end":59.93,"sentiment":"neutral","sentiment_score":-0.011447801642740766},{"text":"Alright.","start":60.79,"end":61.27,"sentiment":"neutral","sentiment_score":0.029727518558502197}],"sentiment":"neutral","sentiment_score":-0.0055656130425632,"channel":1,"num_words":7,"start":57.59,"end":61.27},{"sentences":[{"text":"Yep.","start":61.13,"end":61.53,"sentiment":"neutral","sentiment_score":0.0306149460375309}],"sentiment":"neutral","sentiment_score":0.0306149460375309,"channel":0,"num_words":1,"start":61.13,"end":61.53},{"sentences":[{"text":"No worries.","start":61.27,"end":61.75,"sentiment":"neutral","sentiment_score":0.05473756976425648}],"sentiment":"neutral","sentiment_score":0.05473756976425648,"channel":1,"num_words":2,"start":61.27,"end":61.75},{"sentences":[{"text":"Yep.","start":61.53,"end":62.03,"sentiment":"neutral","sentiment_score":0.08297296613454819}],"sentiment":"neutral","sentiment_score":0.08297296613454819,"channel":0,"num_words":1,"start":61.53,"end":62.03},{"sentences":[{"text":"Thank you.","start":61.75,"end":62.342876,"sentiment":"neutral","sentiment_score":0.3146345615386963},{"text":"Thank you, man.","start":62.58288,"end":63.562878,"sentiment":"positive","sentiment_score":0.36848721901575726}],"sentiment":"positive","sentiment_score":0.34694615602493284,"channel":1,"num_words":5,"start":61.75,"end":63.562878},{"sentences":[{"text":"Yep.","start":64.49,"end":64.97,"sentiment":"neutral","sentiment_score":0.17359498143196106},{"text":"All good.","start":64.97,"end":65.53,"sentiment":"neutral","sentiment_score":0.2657596170902252},{"text":"No","start":65.53,"end":65.77,"sentiment":"neutral","sentiment_score":0.06287208199501038}],"sentiment":"neutral","sentiment_score":0.19199657440185547,"channel":0,"num_words":4,"start":64.49,"end":65.77},{"sentences":[{"text":"Alright.","start":65.54288,"end":65.782875,"sentiment":"neutral","sentiment_score":0.0318404883146286}],"sentiment":"neutral","sentiment_score":0.0318404883146286,"channel":1,"num_words":1,"start":65.54288,"end":65.782875},{"sentences":[{"text":"worries.","start":65.77,"end":66.212875,"sentiment":"neutral","sentiment_score":0.0523744635283947}],"sentiment":"neutral","sentiment_score":0.0523744635283947,"channel":0,"num_words":1,"start":65.77,"end":66.212875},{"sentences":[{"text":"Thank you.","start":65.782875,"end":66.50288,"sentiment":"neutral","sentiment_score":0.2089526280760765},{"text":"Thank you.","start":66.50288,"end":66.98288,"sentiment":"neutral","sentiment_score":0.2816435694694519},{"text":"Bye.","start":66.98288,"end":67.48288,"sentiment":"neutral","sentiment_score":0.1120888888835907}],"sentiment":"neutral","sentiment_score":0.2186562567949295,"channel":1,"num_words":5,"start":65.782875,"end":67.48288}]},"summary":{"result":"success","short":"A representative from Harris' office calls Ken to remind him about renewal requests for his phone number for Royal Grace Church. Ken is happy to hear the representative and reminds them of the renewal process. The call ends with the representative thanking Ken and saying goodbye."},"intents":{"segments":[{"text":"So that number needs a renewal. So I was just checking in and giving you a reminder. Remind the whole phone.","start_word":90,"end_word":110,"intents":[{"intent":"Remind about renewal","confidence_score":0.16544704}]},{"text":"No Alright. worries. Thank you. Thank you. Bye.","start_word":145,"end_word":152,"intents":[{"intent":"End conversation","confidence_score":0.19474566}]}]},"sentiments":{"segments":[{"text":"Hey. North Demolition Cancer Hello. Hi, Ken. This is again. Reza from Harris office. How are you? Yeah.","start_word":0,"end_word":17,"sentiment":"neutral","sentiment_score":0.13521739840507507},{"text":"Good, ma'am.","start_word":18,"end_word":19,"sentiment":"positive","sentiment_score":0.5394387245178223},{"text":"How are you?","start_word":20,"end_word":22,"sentiment":"neutral","sentiment_score":0.32145142555236816},{"text":"Doing really well.","start_word":23,"end_word":25,"sentiment":"positive","sentiment_score":0.5171504020690918},{"text":"Can actually the reason I was reaching you out was your phone number for a guest hello? Hello?","start_word":26,"end_word":43,"sentiment":"neutral","sentiment_score":0.0417792983353138},{"text":"I'm very happy to hear you.","start_word":44,"end_word":49,"sentiment":"positive","sentiment_score":0.5746864676475525},{"text":"What what are you trying to tell me? Kane, actually, the reason I was reaching you out was your phone number for Royal Grace needs renewable. My phone number? Yep. For Yeah. Royal Grace, you have got a number. Right? So that number needs a renewal. So I was just checking in and giving you a reminder. Remind the whole phone. Sorry. Your phone number for Royal Grace Church is need like, it needs a renewal. My phone number is oh, okay. Alright. Yep. No worries. Yep. Thank you.","start_word":50,"end_word":138,"sentiment":"neutral","sentiment_score":-0.009943041950464249},{"text":"Thank you, man.","start_word":139,"end_word":141,"sentiment":"positive","sentiment_score":0.3712776303291321},{"text":"Yep. All good. No Alright. worries. Thank you. Thank you. Bye.","start_word":142,"end_word":152,"sentiment":"neutral","sentiment_score":0.16539524495601654}],"average":{"sentiment":"neutral","sentiment_score":0.0945347717830113}}}}