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afternoon, Natal. There is there there's been a fiber break and some fiber maintenance has been done there by Super Networks, and I think that's been creating some sort of a dropouts. So you're not the only one that's, yeah, that's having this issue. Well, this this is the funny part. It's supposed to be done in a certain area.\n\nI'm like, I don't have the areas with me right now. I think they send out an I think you would have received an email or something like that. Some sort of a maintenance upgrade or something like that today. But I'm not too familiar with Canberra. Sorry.\n\nI think it's in Canberra that having all these yeah. So, hopefully, they'll have all this sorted out. Is your Internet up now or down? Yeah. Yeah.\n\nYeah. Yeah. Yeah. Yeah. Possibly, what you can do is unplug the router from the back, pull the power supply out for twenty minutes, see if that helps.\n\nBut you could try, but until they finish yourself, maintenance, whatever they're doing, I we sort of got our hands closed. Well, it's supposed to be finished today. Yeah. So I'm just waiting for some sort of an upgrade, some sort of notification that we can just send it out to you guys just to sort of, you know, keep everything nice and everybody on the same page. You know what I mean?\n\nYeah. Alright. Sorry about that. Let's see if we can get it all sorted. Okay.\n\nThank you. Bye.","paragraphs":[{"sentences":[{"text":"Good afternoon, Natal.","start":0.48,"end":1.6999999,"sentiment":"neutral","sentiment_score":0.31229349970817566},{"text":"There is there there's been a fiber break and some fiber maintenance has been done there by Super Networks, and I think that's been creating some sort of a dropouts.","start":6.08,"end":14.179999,"sentiment":"neutral","sentiment_score":-0.170408450315396},{"text":"So you're not the only one that's, yeah, that's having this issue.","start":14.594999,"end":17.414999,"sentiment":"neutral","sentiment_score":-0.15245360136032104},{"text":"Well, this this is the funny part.","start":20.595,"end":22.355,"sentiment":"neutral","sentiment_score":-0.03784385190478393},{"text":"It's supposed to be done in a certain 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Hi, mate. Have you got some issues with the network at the moment with your okay. What area is it affecting? What geographically?\n\nRight. Nice. Yep. Okay. About all of it.\n\nIt's it's it's right now, it's up, but it's been up and down all day, and I've had to When when did I do the finish when did I do the finish at my okay. Alright. Yes. Yes. I do.\n\nAlright. No problem. Okay. Thanks. Yes.\n\nBye.","paragraphs":[{"sentences":[{"text":"Yeah.","start":2.32,"end":2.6399999,"sentiment":"neutral","sentiment_score":0.18110215663909912},{"text":"Hi, mate.","start":2.6399999,"end":3.1999998,"sentiment":"neutral","sentiment_score":0.06447058171033859},{"text":"Have you got some issues with the network at the moment with your okay.","start":3.1999998,"end":15.54,"sentiment":"neutral","sentiment_score":-0.07590763922780752},{"text":"What area is it affecting?","start":17.885,"end":19.425,"sentiment":"neutral","sentiment_score":-0.04920113980770111},{"text":"What geographically?","start":19.485,"end":20.545,"sentiment":"neutral","sentiment_score":-0.03532661125063896}],"sentiment":"neutral","sentiment_score":-0.04455510627788802,"num_words":24,"start":2.32,"end":20.545},{"sentences":[{"text":"Right.","start":35.3,"end":35.54,"sentiment":"neutral","sentiment_score":0.03313309699296951},{"text":"Nice.","start":35.54,"end":36.04,"sentiment":"neutral","sentiment_score":0.09372887015342712},{"text":"Yep.","start":40.260002,"end":40.760002,"sentiment":"neutral","sentiment_score":-0.01851993054151535},{"text":"Okay.","start":40.82,"end":41.32,"sentiment":"neutral","sentiment_score":-0.01146326120942831},{"text":"About all of it.","start":46.66,"end":48.095,"sentiment":"neutral","sentiment_score":-0.06995329260826111}],"sentiment":"neutral","sentiment_score":-0.022866799379698932,"num_words":8,"start":35.3,"end":48.095},{"sentences":[{"text":"It's it's it's right now, it's up, but it's been up and down all day, and I've had to When when did I do the finish when did I do the finish at my okay.","start":48.235,"end":74.19,"sentiment":"neutral","sentiment_score":-0.06124071643820831},{"text":"Alright.","start":84.635,"end":85.135,"sentiment":"neutral","sentiment_score":0.1097644791007042},{"text":"Yes.","start":88.716934,"end":88.95693,"sentiment":"neutral","sentiment_score":0.08122042566537857},{"text":"Yes.","start":88.95693,"end":89.19694,"sentiment":"neutral","sentiment_score":0.10689663887023926},{"text":"I do.","start":89.19694,"end":89.936935,"sentiment":"neutral","sentiment_score":0.12048240751028062}],"sentiment":"neutral","sentiment_score":-0.04011446791701019,"num_words":40,"start":48.235,"end":89.936935},{"sentences":[{"text":"Alright.","start":89.99693,"end":90.49693,"sentiment":"neutral","sentiment_score":0.11545007675886154},{"text":"No problem.","start":92.796936,"end":93.536934,"sentiment":"neutral","sentiment_score":0.1678754985332489},{"text":"Okay.","start":93.59693,"end":93.91693,"sentiment":"neutral","sentiment_score":0.26592960953712463},{"text":"Thanks.","start":93.91693,"end":94.41693,"sentiment":"positive","sentiment_score":0.4141359329223633},{"text":"Yes.","start":96.31693,"end":96.63693,"sentiment":"neutral","sentiment_score":0.2371971309185028}],"sentiment":"neutral","sentiment_score":0.22807729120055834,"num_words":6,"start":89.99693,"end":96.63693},{"sentences":[{"text":"Bye.","start":96.63693,"end":97.13693,"sentiment":"neutral","sentiment_score":0.24379289150238037}],"sentiment":"neutral","sentiment_score":0.24379289150238037,"num_words":1,"start":96.63693,"end":97.13693}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Good afternoon, Natal.\n\nChannel 1: Yeah. Hi, mate. Have you got some issues with the network at the moment with your\n\nChannel 0: There is there there's been a fiber break and some fiber maintenance has been done there by Super Networks, and I think that's been creating some sort of a dropouts. So you're not\n\nChannel 1: okay.\n\nChannel 0: the only one that's, yeah, that's having this issue.\n\nChannel 1: What area is it affecting? What geographically?\n\nChannel 0: Well, this this is the funny part. It's supposed to be done in a certain area. I'm like, I don't have the areas with me right now. I think they send out an I think you would have received an email or something like that. Some sort of a maintenance upgrade or something like that today.\n\nChannel 1: Right. Nice.\n\nChannel 0: But I'm not too familiar with Canberra. Sorry. I think it's in Canberra\n\nChannel 1: Yep.\n\nChannel 0: that having\n\nChannel 1: Okay.\n\nChannel 0: all these yeah. So, hopefully, they'll have all this sorted out. Is your Internet up now or down?\n\nChannel 1: About all of it. It's it's it's right now, it's up, but it's been up and down all day,\n\nChannel 0: Yeah.\n\nChannel 1: and\n\nChannel 0: Yeah.\n\nChannel 1: I've had\n\nChannel 0: Yeah.\n\nChannel 1: to\n\nChannel 0: Yeah. Yeah. Yeah. Possibly, what you can do is unplug the router from the back, pull the power supply out for twenty minutes, see if that helps. But you could try, but until they finish yourself, maintenance, whatever they're doing, I we\n\nChannel 1: When\n\nChannel 0: sort of\n\nChannel 1: when\n\nChannel 0: got our\n\nChannel 1: did\n\nChannel 0: hands\n\nChannel 1: I do\n\nChannel 0: closed.\n\nChannel 1: the finish when did I do\n\nChannel 0: Well,\n\nChannel 1: the finish\n\nChannel 0: it's\n\nChannel 1: at\n\nChannel 0: supposed\n\nChannel 1: my\n\nChannel 0: to be finished today.\n\nChannel 1: okay.\n\nChannel 0: Yeah. So I'm just waiting for some sort of an upgrade, some sort of notification that we can just send it out to you guys just to sort of, you know, keep everything nice and\n\nChannel 1: Alright.\n\nChannel 0: everybody on the same page. You know what I mean?\n\nChannel 1: Yes. Yes. I do. Alright.\n\nChannel 0: Yeah. Alright. Sorry about that.\n\nChannel 1: No problem.\n\nChannel 0: Let's\n\nChannel 1: Okay. Thanks.\n\nChannel 0: see if we can get it all sorted. Okay. Thank you.\n\nChannel 1: Yes. Bye.\n\nChannel 0: Bye.","paragraphs":[{"sentences":[{"text":"Good afternoon, Natal.","start":0.48,"end":1.6999999,"sentiment":"neutral","sentiment_score":0.31229349970817566}],"sentiment":"neutral","sentiment_score":0.31229349970817566,"channel":0,"num_words":3,"start":0.48,"end":1.6999999},{"sentences":[{"text":"Yeah.","start":2.32,"end":2.6399999,"sentiment":"neutral","sentiment_score":0.18110215663909912},{"text":"Hi, mate.","start":2.6399999,"end":3.1999998,"sentiment":"neutral","sentiment_score":0.06447058171033859},{"text":"Have you got some issues with the network at the moment with your","start":3.1999998,"end":6.16,"sentiment":"neutral","sentiment_score":-0.0701463407335373}],"sentiment":"neutral","sentiment_score":-0.03761619434226304,"channel":1,"num_words":16,"start":2.32,"end":6.16},{"sentences":[{"text":"There is there there's been a fiber break and some fiber maintenance has been done there by Super Networks, and I think that's been creating some sort of a 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affecting?","start":17.885,"end":19.425,"sentiment":"neutral","sentiment_score":-0.04920113980770111},{"text":"What geographically?","start":19.485,"end":20.545,"sentiment":"neutral","sentiment_score":-0.03532661125063896}],"sentiment":"neutral","sentiment_score":-0.04523698879139764,"channel":1,"num_words":7,"start":17.885,"end":20.545},{"sentences":[{"text":"Well, this this is the funny part.","start":20.595,"end":22.355,"sentiment":"neutral","sentiment_score":-0.03784385190478393},{"text":"It's supposed to be done in a certain area.","start":22.355,"end":24.835,"sentiment":"neutral","sentiment_score":-0.026557439524266455},{"text":"I'm like, I don't have the areas with me right now.","start":24.835,"end":26.755,"sentiment":"neutral","sentiment_score":-0.06212616644122384},{"text":"I think they send out an I think you would have received an email or something like that.","start":26.755,"end":30.33,"sentiment":"neutral","sentiment_score":-0.04260727142294248},{"text":"Some sort of a maintenance upgrade or something like that today.","start":31.93,"end":34.59,"sentiment":"neutral","sentiment_score":-0.04906509054655379}],"sentiment":"neutral","sentiment_score":-0.04453497556304293,"channel":0,"num_words":56,"start":20.595,"end":34.59},{"sentences":[{"text":"Right.","start":35.3,"end":35.54,"sentiment":"neutral","sentiment_score":0.03313309699296951},{"text":"Nice.","start":35.54,"end":36.04,"sentiment":"neutral","sentiment_score":0.09372887015342712}],"sentiment":"neutral","sentiment_score":0.06343098357319832,"channel":1,"num_words":2,"start":35.3,"end":36.04},{"sentences":[{"text":"But I'm not too familiar with Canberra.","start":36.09,"end":37.69,"sentiment":"neutral","sentiment_score":-0.05400983217571463},{"text":"Sorry.","start":37.69,"end":37.93,"sentiment":"neutral","sentiment_score":-0.046489130705595016},{"text":"I think it's in 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what you can do is unplug the router from the back, pull the power supply out for twenty minutes, see if that helps.","start":55.295002,"end":61.535,"sentiment":"neutral","sentiment_score":-0.02511266021368404},{"text":"But you could try, but until they finish yourself, maintenance, whatever they're doing, I we","start":61.535,"end":68.19,"sentiment":"neutral","sentiment_score":-0.04681865014135837}],"sentiment":"neutral","sentiment_score":-0.032478222091283114,"channel":0,"num_words":42,"start":52.975002,"end":68.19},{"sentences":[{"text":"When","start":68.81,"end":69.21,"sentiment":"neutral","sentiment_score":-0.018566351383924484}],"sentiment":"neutral","sentiment_score":-0.018566351383924484,"channel":1,"num_words":1,"start":68.81,"end":69.21},{"sentences":[{"text":"sort 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The representative suggests unplugging the router and pulling the power supply for 20 minutes to see if that helps. The call ends with the representative promising to send an upgrade notification and the customer thanking them."},"intents":{"segments":[{"text":"Have you got some issues with the network at the moment with your There is there there's been a fiber break and some fiber maintenance has been done there by Super Networks, and I think that's been creating some sort of a dropouts. So you're not okay. the only one that's, yeah, that's having this issue. What area is it affecting?","start_word":6,"end_word":66,"intents":[{"intent":"Ensure network issues","confidence_score":0.00012111214},{"intent":"Understand network issue","confidence_score":0.0002303076}]}]},"sentiments":{"segments":[{"text":"Good afternoon, Natal. Yeah. Hi, mate. Have you got some issues with the network at the moment with your There is there there's been a fiber break and some fiber maintenance has been done there by Super Networks, and I think that's been creating some sort of a dropouts. So you're not okay. the only one that's, yeah, that's having this issue. What area is it affecting? What geographically? Well, this this is the funny part. It's supposed to be done in a certain area. I'm like, I don't have the areas with me right now. I think they send out an I think you would have received an email or something like that. Some sort of a maintenance upgrade or something like that today. Right. Nice. But I'm not too familiar with Canberra. Sorry. I think it's in Canberra Yep. that having Okay. all these yeah. So, hopefully, they'll have all this sorted out. Is your Internet up now or down? About all of it. It's it's it's right now, it's up, but it's been up and down all day, Yeah. and Yeah. I've had Yeah. to Yeah. Yeah. Yeah. Possibly, what you can do is unplug the router from the back, pull the power supply out for twenty minutes, see if that helps. But you could try, but until they finish yourself, maintenance, whatever they're doing, I we When sort of got when our did hands I do closed. the finish when did I do Well, the finish it's supposed at my to be finished today. okay. Yeah. So I'm just waiting for some sort of an upgrade, some sort of notification that we can just send it out to you guys just to sort of, you know, keep everything nice and Alright. everybody on the same page. You know what I mean? Yes. Yes. I do. Alright. Yeah. Alright. Sorry about that. No problem. Let's Okay.","start_word":0,"end_word":318,"sentiment":"neutral","sentiment_score":-0.026630237698554993},{"text":"Thanks.","start_word":319,"end_word":319,"sentiment":"positive","sentiment_score":0.4141359329223633},{"text":"see if we can get it all sorted. 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