{"metadata":{"transaction_key":"deprecated","request_id":"019de0f1-8f82-7ba1-8726-d1918c89c30c","sha256":"66c533f512d573875c6a0647fef7a4f4f7371f655dddff1fc6feb07ca96d9277","created":"2026-05-01T00:30:22.226Z","duration":12.455937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":42,"output_tokens":42},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":42,"output_tokens":7}},"results":{"channels":[{"alternatives":[{"transcript":"I mean, you.","confidence":0.8154297,"words":[{"word":"i","start":7.2799997,"end":7.44,"confidence":0.8154297,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.11055320501327516},{"word":"mean","start":7.44,"end":7.68,"confidence":0.68603516,"punctuated_word":"mean,","sentiment":"neutral","sentiment_score":-0.15705856680870056},{"word":"you","start":7.68,"end":8.18,"confidence":0.9458008,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":-0.1466233730316162}],"paragraphs":{"transcript":"\nI mean, you.","paragraphs":[{"sentences":[{"text":"I mean, you.","start":7.2799997,"end":8.18,"sentiment":"neutral","sentiment_score":-0.13807838161786398}],"sentiment":"neutral","sentiment_score":-0.13807838161786398,"num_words":3,"start":7.2799997,"end":8.18}]}}]},{"alternatives":[{"transcript":"Thanks for calling Telstra. Please note, this call might be recorded for coaching and quality purposes. Please just say or enter a phone number that's linked to your account.","confidence":1.0,"words":[{"word":"thanks","start":0.48,"end":0.71999997,"confidence":0.99609375,"punctuated_word":"Thanks","sentiment":"positive","sentiment_score":0.7407206296920776},{"word":"for","start":0.71999997,"end":0.96,"confidence":1.0,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.6253326535224915},{"word":"calling","start":0.96,"end":1.36,"confidence":1.0,"punctuated_word":"calling","sentiment":"positive","sentiment_score":0.6841124892234802},{"word":"telstra","start":1.36,"end":1.86,"confidence":0.9996745,"punctuated_word":"Telstra.","sentiment":"positive","sentiment_score":0.6483902335166931},{"word":"please","start":2.3999999,"end":2.8,"confidence":1.0,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":-0.054059870541095734},{"word":"note","start":2.8,"end":3.1999998,"confidence":0.8618164,"punctuated_word":"note,","sentiment":"neutral","sentiment_score":-0.11440999805927277},{"word":"this","start":3.1999998,"end":3.4399998,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.246839240193367},{"word":"call","start":3.4399998,"end":3.6799998,"confidence":1.0,"punctuated_word":"call","sentiment":"neutral","sentiment_score":-0.18117421865463257},{"word":"might","start":3.6799998,"end":3.84,"confidence":0.9863281,"punctuated_word":"might","sentiment":"neutral","sentiment_score":-0.24658524990081787},{"word":"be","start":3.84,"end":4.08,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.2595497667789459},{"word":"recorded","start":4.08,"end":4.56,"confidence":1.0,"punctuated_word":"recorded","sentiment":"neutral","sentiment_score":-0.3300010561943054},{"word":"for","start":4.56,"end":4.72,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.2125592976808548},{"word":"coaching","start":4.72,"end":5.04,"confidence":1.0,"punctuated_word":"coaching","sentiment":"neutral","sentiment_score":-0.08483034372329712},{"word":"and","start":5.04,"end":5.2799997,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.1729731410741806},{"word":"quality","start":5.2799997,"end":5.68,"confidence":1.0,"punctuated_word":"quality","sentiment":"neutral","sentiment_score":-0.2574933171272278},{"word":"purposes","start":5.68,"end":6.18,"confidence":1.0,"punctuated_word":"purposes.","sentiment":"neutral","sentiment_score":-0.16752466559410095},{"word":"please","start":7.2799997,"end":7.6,"confidence":1.0,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":-0.17635905742645264},{"word":"just","start":7.6,"end":7.8399997,"confidence":0.99902344,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.15163059532642365},{"word":"say","start":7.8399997,"end":8.08,"confidence":1.0,"punctuated_word":"say","sentiment":"neutral","sentiment_score":-0.12662464380264282},{"word":"or","start":8.08,"end":8.32,"confidence":0.9453125,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.1567625254392624},{"word":"enter","start":8.32,"end":8.559999,"confidence":1.0,"punctuated_word":"enter","sentiment":"neutral","sentiment_score":-0.14647163450717926},{"word":"a","start":8.559999,"end":8.639999,"confidence":0.9951172,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.1396235227584839},{"word":"phone","start":8.639999,"end":8.88,"confidence":1.0,"punctuated_word":"phone","sentiment":"neutral","sentiment_score":-0.14673343300819397},{"word":"number","start":8.88,"end":9.12,"confidence":1.0,"punctuated_word":"number","sentiment":"neutral","sentiment_score":-0.15901780128479004},{"word":"that's","start":9.12,"end":9.36,"confidence":0.9926758,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":-0.20227405428886416},{"word":"linked","start":9.36,"end":9.679999,"confidence":0.99902344,"punctuated_word":"linked","sentiment":"neutral","sentiment_score":-0.16913174092769623},{"word":"to","start":9.679999,"end":9.76,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.13274432718753815},{"word":"your","start":9.76,"end":9.92,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.17156170308589935},{"word":"account","start":9.92,"end":10.42,"confidence":0.9995117,"punctuated_word":"account.","sentiment":"neutral","sentiment_score":-0.11555098742246628}],"paragraphs":{"transcript":"\nThanks for calling Telstra. Please note, this call might be recorded for coaching and quality purposes. Please just say or enter a phone number that's linked to your account.","paragraphs":[{"sentences":[{"text":"Thanks for calling Telstra.","start":0.48,"end":1.86,"sentiment":"positive","sentiment_score":0.6746390014886856},{"text":"Please note, this call might be recorded for coaching and quality purposes.","start":2.3999999,"end":6.18,"sentiment":"neutral","sentiment_score":-0.1940000137935082},{"text":"Please just say or enter a phone number that's linked to your account.","start":7.2799997,"end":10.42,"sentiment":"neutral","sentiment_score":-0.15342200203583792}],"sentiment":"neutral","sentiment_score":-0.05599759262183617,"num_words":29,"start":0.48,"end":10.42}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Thanks for calling Telstra. Please note, this call might be recorded for coaching and quality purposes. Please\n\nChannel 0: I mean,\n\nChannel 1: just\n\nChannel 0: you.\n\nChannel 1: say or enter a phone number that's linked to your account.","paragraphs":[{"sentences":[{"text":"Thanks for calling Telstra.","start":0.48,"end":1.86,"sentiment":"positive","sentiment_score":0.6746390014886856},{"text":"Please note, this call might be recorded for coaching and quality purposes.","start":2.3999999,"end":6.18,"sentiment":"neutral","sentiment_score":-0.1940000137935082},{"text":"Please","start":7.2799997,"end":7.6,"sentiment":"neutral","sentiment_score":-0.17635905742645264}],"sentiment":"neutral","sentiment_score":0.01142334017683478,"channel":1,"num_words":17,"start":0.48,"end":7.6},{"sentences":[{"text":"I mean,","start":7.2799997,"end":7.68,"sentiment":"neutral","sentiment_score":-0.13380588591098785}],"sentiment":"neutral","sentiment_score":-0.13380588591098785,"channel":0,"num_words":2,"start":7.2799997,"end":7.68},{"sentences":[{"text":"just","start":7.6,"end":7.8399997,"sentiment":"neutral","sentiment_score":-0.15163059532642365}],"sentiment":"neutral","sentiment_score":-0.15163059532642365,"channel":1,"num_words":1,"start":7.6,"end":7.8399997},{"sentences":[{"text":"you.","start":7.68,"end":8.18,"sentiment":"neutral","sentiment_score":-0.1466233730316162}],"sentiment":"neutral","sentiment_score":-0.1466233730316162,"channel":0,"num_words":1,"start":7.68,"end":8.18},{"sentences":[{"text":"say or enter a phone number that's linked to your account.","start":7.8399997,"end":10.42,"sentiment":"neutral","sentiment_score":-0.15149967033754697}],"sentiment":"neutral","sentiment_score":-0.15149967033754697,"channel":1,"num_words":11,"start":7.8399997,"end":10.42}]},"summary":{"result":"success","short":"Thanks for calling Telstra. Please note, this call might be recorded for coaching and quality purposes. I Please mean, just you. say or enter a phone number that's linked to your account."},"intents":{"segments":[{"text":"say or enter a phone number that's linked to your account.","start_word":21,"end_word":31,"intents":[{"intent":"Record call","confidence_score":0.48334393},{"intent":"Provide information","confidence_score":0.015102356}]}]},"sentiments":{"segments":[{"text":"Thanks for calling Telstra.","start_word":0,"end_word":3,"sentiment":"positive","sentiment_score":0.6658894419670105},{"text":"Please note, this call might be recorded for coaching and quality purposes. I Please mean, just you. say or enter a phone number that's linked to your account.","start_word":4,"end_word":31,"sentiment":"neutral","sentiment_score":-0.1691114455461502}],"average":{"sentiment":"neutral","sentiment_score":-0.04982560021536691}}}}