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So I just wanted to confirm if you received our email in reference with the NDC. The reason why we tried to talk to you earlier because we would like to confirm and reiterate that the NDZ is not payable to your premises. Have you received that email? I unders mhmm. I understand that. But no worries. In reference with the NDC, you may disregard the invoice that you received this morning. We found out it was issued to a oversight regarding the unit number, but we've asked the Linham network to carefully review the premises, and they confirmed that the NDC is not payable to your address. So we're good to go with that. It's already been null and void. However, as you process your order, there is no plan indicated. But, eventually, you confirm the preferred plan that you've one moment here. You confirm your plan, which is $79.95. Is that right? Okay. So we've sent you the invoice now containing your service plan, and then you are getting a router. So we put in a standard postage, which is $20. You will be receiving your item or the router within three to five days, or would you like to have it expressed? $30. Okay. So we send you only one invoice. That's your service plan. You will see the breakdown there and then the delivery charge. We've also indicated the payment instructions through the email. So if you do have a time, you may go ahead and check. And then if you need any assistance with the payment process, just let us know. Once the delivery charge has been paid, our provisioning team will enable to dispatch your router. In that way, once you got it, your service is already active. It's just like plug in and play. Okay? You're welcome. Have a good one, and be safe. 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This is Ertel account. How may I help you today? Oh, sure. I would love to check your account here.\n\nMay I have your full name? Oh, thank you so much for giving us a call, Emmanuel. So I just wanted to confirm if you received our email in reference with the NDC. The reason why we tried to talk to you earlier because we would like to confirm and reiterate that the NDZ is not payable to your premises. Have you received that email?\n\nI unders mhmm. I understand that. But no worries. In reference with the NDC, you may disregard the invoice that you received this morning. We found out it was issued to a oversight regarding the unit number, but we've asked the Linham network to carefully review the premises, and they confirmed that the NDC is not payable to your address.\n\nSo we're good to go with that. It's already been null and void. However, as you process your order, there is no plan indicated. But, eventually, you confirm the preferred plan that you've one moment here. You confirm your plan, which is $79.95.\n\nIs that right? Okay. So we've sent you the invoice now containing your service plan, and then you are getting a router. So we put in a standard postage, which is $20. You will be receiving your item or the router within three to five days, or would you like to have it expressed?\n\n$30. Okay. So we send you only one invoice. That's your service plan. You will see the breakdown there and then the delivery charge.\n\nWe've also indicated the payment instructions through the email. So if you do have a time, you may go ahead and check. And then if you need any assistance with the payment process, just let us know. Once the delivery charge has been paid, our provisioning team will enable to dispatch your router. In that way, once you got it, your service is already active.\n\nIt's just like plug in and play. Okay? You're welcome. Have a good one, and be safe. Bye bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.08,"end":0.32,"sentiment":"neutral","sentiment_score":0.1362478882074356},{"text":"This is Ertel account.","start":0.32,"end":1.28,"sentiment":"neutral","sentiment_score":0.162932351231575},{"text":"How may I help you today?","start":1.28,"end":2.58,"sentiment":"neutral","sentiment_score":0.2928391098976135},{"text":"Oh, sure.","start":7.6,"end":8.24,"sentiment":"neutral","sentiment_score":0.180777907371521},{"text":"I would love to check your account here.","start":8.24,"end":10.16,"sentiment":"positive","sentiment_score":0.34404514357447624}],"sentiment":"neutral","sentiment_score":0.26947280551706043,"num_words":21,"start":0.08,"end":10.16},{"sentences":[{"text":"May I have your full name?","start":10.16,"end":11.94,"sentiment":"neutral","sentiment_score":0.1655078629652659},{"text":"Oh, thank you so much for giving us a call, 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Hi. I'm actually carrying a a call that I received earlier today. My name is Maddie. Yes.\n\nNot really either. Because I've, yeah, just had a busy day in office, but it's having really hard time. Yeah. Yeah. No.\n\nThat's fine. It is. Yes. Yeah. Sure.\n\nSure. Don't worry. Okay. Thank you. 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This is Ertel account. How may I help you today?\n\nChannel 1: Yes. Hi. I'm actually carrying a a call that I received earlier today.\n\nChannel 0: Oh, sure. I would love to check your account here. May I have your full name?\n\nChannel 1: My name is Maddie.\n\nChannel 0: Oh, thank you so much for giving us a call, Emmanuel. So\n\nChannel 1: Yes.\n\nChannel 0: I just wanted to confirm if you received our email in reference with the NDC. The reason why we tried to talk to you earlier because we would like to confirm and reiterate that the NDZ is not payable to your premises. Have you received that email?\n\nChannel 1: Not really either. Because I've, yeah, just had a busy day in office, but it's having really\n\nChannel 0: I\n\nChannel 1: hard\n\nChannel 0: unders\n\nChannel 1: time.\n\nChannel 0: mhmm. I understand that. But no worries. In reference with the NDC, you may disregard the invoice that you received this morning. We found out it was issued to a oversight regarding the unit number, but we've asked the Linham network to carefully review the premises, and they confirmed that the NDC is not payable to your address.\n\nSo we're good to go with that. It's already been null and void. However, as you process your order, there is no plan indicated. But, eventually, you confirm the preferred plan that you've one moment here. You confirm your plan, which is $79.95.\n\nIs that right? Okay. So we've sent you the invoice now containing your service plan, and then\n\nChannel 1: Yeah.\n\nChannel 0: you\n\nChannel 1: Yeah.\n\nChannel 0: are getting a router. So we put in a standard postage, which is $20. You will be receiving your item or the router within three to five days, or would you like to have it expressed? $30.\n\nChannel 1: No. That's fine. It is.\n\nChannel 0: Okay. So we send you only one invoice. That's your service plan. You will see the breakdown there and then\n\nChannel 1: Yes.\n\nChannel 0: the delivery charge. We've also indicated the payment instructions through the email. So if you do have a time, you may go ahead and check. And then if you need any assistance with the payment process, just let us know. Once\n\nChannel 1: Yeah. Sure.\n\nChannel 0: the delivery charge has been paid, our provisioning team will enable to dispatch your router. In that way, once you got it, your service is already active. It's just like plug in and play. Okay?\n\nChannel 1: Sure. Don't worry. Okay. Thank you.\n\nChannel 0: You're welcome. Have a good one, and be safe. Bye bye.\n\nChannel 1: Okay. Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.08,"end":0.32,"sentiment":"neutral","sentiment_score":0.1362478882074356},{"text":"This is Ertel account.","start":0.32,"end":1.28,"sentiment":"neutral","sentiment_score":0.162932351231575},{"text":"How may I help you today?","start":1.28,"end":2.58,"sentiment":"neutral","sentiment_score":0.2928391098976135}],"sentiment":"neutral","sentiment_score":0.2313647229563106,"channel":0,"num_words":11,"start":0.08,"end":2.58},{"sentences":[{"text":"Yes.","start":3.1999998,"end":3.4399998,"sentiment":"neutral","sentiment_score":0.091767355799675},{"text":"Hi.","start":3.4399998,"end":3.76,"sentiment":"neutral","sentiment_score":0.06915208697319031},{"text":"I'm actually carrying a a call that I received earlier 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then","start":118.689995,"end":121.09,"sentiment":"neutral","sentiment_score":0.053657055366784334}],"sentiment":"neutral","sentiment_score":0.07549991346895694,"channel":0,"num_words":20,"start":113.845,"end":121.09},{"sentences":[{"text":"Yes.","start":120.770004,"end":121.270004,"sentiment":"neutral","sentiment_score":0.05482915788888931}],"sentiment":"neutral","sentiment_score":0.05482915788888931,"channel":1,"num_words":1,"start":120.770004,"end":121.270004},{"sentences":[{"text":"the delivery charge.","start":121.09,"end":122.95,"sentiment":"neutral","sentiment_score":0.05280600984891256},{"text":"We've also indicated the payment instructions through the email.","start":123.09,"end":129.11,"sentiment":"neutral","sentiment_score":0.10015047093232472},{"text":"So if you do have a time, you may go ahead and check.","start":129.635,"end":132.11499,"sentiment":"neutral","sentiment_score":0.11333748698234558},{"text":"And then if you need any assistance with the payment process, just let us know.","start":132.11499,"end":136.45499,"sentiment":"neutral","sentiment_score":0.06621913040677706},{"text":"Once","start":136.67499,"end":137.075,"sentiment":"neutral","sentiment_score":0.06969049572944641}],"sentiment":"neutral","sentiment_score":0.08771065976925013,"channel":0,"num_words":41,"start":121.09,"end":137.075},{"sentences":[{"text":"Yeah.","start":136.745,"end":137.065,"sentiment":"neutral","sentiment_score":0.10380831360816956},{"text":"Sure.","start":137.065,"end":137.565,"sentiment":"neutral","sentiment_score":0.1996251940727234}],"sentiment":"neutral","sentiment_score":0.15171675384044647,"channel":1,"num_words":2,"start":136.745,"end":137.565},{"sentences":[{"text":"the delivery charge has been paid, our provisioning team will enable to dispatch your router.","start":137.075,"end":145.48,"sentiment":"neutral","sentiment_score":0.24811659554640453},{"text":"In that way, once you got it, your service is already active.","start":145.7,"end":149.8,"sentiment":"positive","sentiment_score":0.34666526565949124},{"text":"It's just like plug in and play.","start":149.94,"end":152.2,"sentiment":"neutral","sentiment_score":0.31025520818574087},{"text":"Okay?","start":152.34,"end":152.84,"sentiment":"neutral","sentiment_score":0.1986888200044632}],"sentiment":"neutral","sentiment_score":0.2929202113832746,"channel":0,"num_words":35,"start":137.075,"end":152.84},{"sentences":[{"text":"Sure.","start":152.56,"end":152.8,"sentiment":"neutral","sentiment_score":0.20889078080654144},{"text":"Don't worry.","start":152.8,"end":153.44,"sentiment":"neutral","sentiment_score":0.24944493919610977},{"text":"Okay.","start":153.44,"end":153.76001,"sentiment":"positive","sentiment_score":0.39707088470458984},{"text":"Thank you.","start":153.76001,"end":154.5,"sentiment":"positive","sentiment_score":0.5726808309555054}],"sentiment":"positive","sentiment_score":0.3750355343023936,"channel":1,"num_words":6,"start":152.56,"end":154.5},{"sentences":[{"text":"You're welcome.","start":154.58,"end":155.38,"sentiment":"positive","sentiment_score":0.6085416376590729},{"text":"Have a good one, and be safe.","start":155.38,"end":156.9,"sentiment":"positive","sentiment_score":0.6460032718522208},{"text":"Bye bye.","start":156.9,"end":157.64,"sentiment":"neutral","sentiment_score":0.2795570194721222}],"sentiment":"positive","sentiment_score":0.5725654742934487,"channel":0,"num_words":11,"start":154.58,"end":157.64},{"sentences":[{"text":"Okay.","start":157.28,"end":157.68001,"sentiment":"neutral","sentiment_score":0.09144162386655807},{"text":"Bye.","start":157.68001,"end":158.18001,"sentiment":"neutral","sentiment_score":-0.0873366966843605}],"sentiment":"neutral","sentiment_score":0.0020524635910987854,"channel":1,"num_words":2,"start":157.28,"end":158.18001}]},"summary":{"result":"success","short":"The customer, Emmanuel, receives a call from an agent named Maddie from the NDC account. Maddie confirms that the NDZ is not payable to Emmanuel's premises and that the service plan is not payable. She sends an invoice and explains the delivery charge and payment instructions, and assures Emmanuel that the service plan is active and ready to be dispatched."},"intents":{"segments":[{"text":"I just wanted to confirm if you received our email in reference with the NDC. The reason why we tried to talk to you earlier because we would like to confirm and reiterate that the NDZ is not payable to your premises. Have you received that email?","start_word":57,"end_word":103,"intents":[{"intent":"Confirm email","confidence_score":0.27177453},{"intent":"Reiterate ndz clarification","confidence_score":0.0009229933}]},{"text":"But, eventually, you confirm the preferred plan that you've one moment here. You confirm your plan, which is $79.95. Is that right? Okay.","start_word":208,"end_word":230,"intents":[{"intent":"Confirm plan","confidence_score":0.8878584}]},{"text":"So we've sent you the invoice now containing your service plan, and then Yeah.","start_word":230,"end_word":243,"intents":[{"intent":"Send invoice","confidence_score":0.57701474}]},{"text":"We've also indicated the payment instructions through the email. So if you do have a time, you may go ahead and check. And then if you need any assistance with the payment process, just let us know. Once Yeah.","start_word":312,"end_word":350,"intents":[{"intent":"Provide payment instructions","confidence_score":0.2866606},{"intent":"Assist with payment process","confidence_score":0.095247574}]}]},"sentiments":{"segments":[{"text":"Hi. This is Ertel account. How may I help you today? Yes. Hi. I'm actually carrying a a call that I received earlier today. Oh, sure.","start_word":0,"end_word":25,"sentiment":"neutral","sentiment_score":0.14177776873111725},{"text":"I would love to check your account here.","start_word":26,"end_word":33,"sentiment":"positive","sentiment_score":0.3500659763813019},{"text":"May I have your full name? My name is Maddie.","start_word":34,"end_word":43,"sentiment":"neutral","sentiment_score":0.12442710250616074},{"text":"Oh, thank you so much for giving us a call, Emmanuel.","start_word":44,"end_word":54,"sentiment":"positive","sentiment_score":0.5415877103805542},{"text":"So Yes. I just wanted to confirm if you received our email in reference with the NDC. The reason why we tried to talk to you earlier because we would like to confirm and reiterate that the NDZ is not payable to your premises. Have you received that email?","start_word":55,"end_word":103,"sentiment":"neutral","sentiment_score":-0.01571926660835743},{"text":"Not really either. Because I've, yeah, just had a busy day in office, but it's having really I hard unders time.","start_word":104,"end_word":124,"sentiment":"negative","sentiment_score":-0.43263766169548035},{"text":"mhmm. I understand that. But no worries. In reference with the NDC, you may disregard the invoice that you received this morning. We found out it was issued to a oversight regarding the unit number, but we've asked the Linham network to carefully review the premises, and they confirmed that the NDC is not payable to your address. So we're good to go with that.","start_word":125,"end_word":189,"sentiment":"neutral","sentiment_score":-0.07281287014484406},{"text":"It's already been null and void. However, as you process your order, there is no plan indicated.","start_word":190,"end_word":206,"sentiment":"negative","sentiment_score":-0.45621606707572937},{"text":"But, eventually, you confirm the preferred plan that you've one moment here. You confirm your plan, which is $79.95. Is that right? Okay. So we've sent you the invoice now containing your service plan, and then Yeah. you Yeah. are getting a router. So we put in a standard postage, which is $20. You will be receiving your item or the router within three to five days, or would you like to have it expressed? $30. No. That's fine. It is. Okay. So we send you only one invoice. That's your service plan. You will see the breakdown there and then Yes. the delivery charge. We've also indicated the payment instructions through the email. So if you do have a time, you may go ahead and check. And then if you need any assistance with the payment process, just let us know. Once Yeah. Sure. the delivery charge has been paid, our provisioning team will enable to dispatch your router.","start_word":207,"end_word":366,"sentiment":"neutral","sentiment_score":0.10170648992061616},{"text":"In that way, once you got it, your service is already active.","start_word":367,"end_word":378,"sentiment":"positive","sentiment_score":0.34597519040107727},{"text":"It's just like plug in and play. Okay? Sure. Don't worry.","start_word":379,"end_word":389,"sentiment":"neutral","sentiment_score":0.2741079330444336},{"text":"Okay. Thank you. You're welcome. Have a good one, and be safe.","start_word":390,"end_word":401,"sentiment":"positive","sentiment_score":0.5941557288169861},{"text":"Bye bye. Okay. Bye.","start_word":402,"end_word":405,"sentiment":"neutral","sentiment_score":0.21584855765104297}],"average":{"sentiment":"neutral","sentiment_score":0.05887998976149}}}}