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This is Cam speaking.\n\nChannel 0: Oh, hi. Good morning. My name is Andrew, and I was trying to reach Trish McElroy.\n\nChannel 1: And reach who, sir?\n\nChannel 0: I'm trying to reach Trish McElroy from the IT department.\n\nChannel 1: No. It's what where were you calling from? Sorry.\n\nChannel 0: Oh, yes. I represent Vigilance AI. We are a cybersecurity company.\n\nChannel 1: Yep. 61 moment. No worries. Do you mind if I have you on a brief hold?\n\nChannel 0: Oh, yeah. Yeah. Yeah.\n\nChannel 1: Yes. I'll\n\nChannel 0: Thank\n\nChannel 1: be too\n\nChannel 0: you.\n\nChannel 1: low.","paragraphs":[{"sentences":[{"text":"Thank you for calling Tats and Boots.","start":5.68,"end":7.04,"sentiment":"positive","sentiment_score":0.6348452908652169},{"text":"This is Cam speaking.","start":7.04,"end":8.02,"sentiment":"positive","sentiment_score":0.43249496072530746}],"sentiment":"positive","sentiment_score":0.5612633526325226,"channel":1,"num_words":11,"start":5.68,"end":8.02},{"sentences":[{"text":"Oh, hi.","start":9.92,"end":10.66,"sentiment":"neutral","sentiment_score":0.23681802302598953},{"text":"Good morning.","start":11.12,"end":11.78,"sentiment":"positive","sentiment_score":0.37361061573028564},{"text":"My name is Andrew, and I was trying to reach Trish McElroy.","start":12.685,"end":17.105,"sentiment":"neutral","sentiment_score":0.1455265525728464}],"sentiment":"neutral","sentiment_score":0.1854484942741692,"channel":0,"num_words":16,"start":9.92,"end":17.105},{"sentences":[{"text":"And reach who, sir?","start":19.755,"end":21.145,"sentiment":"neutral","sentiment_score":0.027492836117744446}],"sentiment":"neutral","sentiment_score":0.027492836117744446,"channel":1,"num_words":4,"start":19.755,"end":21.145},{"sentences":[{"text":"I'm trying to reach Trish McElroy from the IT department.","start":22.925,"end":27.72,"sentiment":"neutral","sentiment_score":0.011603687610477208}],"sentiment":"neutral","sentiment_score":0.011603687610477208,"channel":0,"num_words":10,"start":22.925,"end":27.72},{"sentences":[{"text":"No.","start":31.789999,"end":32.19,"sentiment":"neutral","sentiment_score":-0.19129562377929688},{"text":"It's what where were you calling from?","start":32.19,"end":33.79,"sentiment":"neutral","sentiment_score":-0.17973031848669052},{"text":"Sorry.","start":33.79,"end":34.29,"sentiment":"neutral","sentiment_score":-0.08610069006681442}],"sentiment":"neutral","sentiment_score":-0.17061206036143833,"channel":1,"num_words":9,"start":31.789999,"end":34.29},{"sentences":[{"text":"Oh, yes.","start":36.1,"end":37.079998,"sentiment":"neutral","sentiment_score":0.021955788601189852},{"text":"I represent Vigilance AI.","start":37.46,"end":39.614998,"sentiment":"neutral","sentiment_score":0.043959750328212976},{"text":"We are a cybersecurity company.","start":39.614998,"end":41.164997,"sentiment":"neutral","sentiment_score":0.04063842296600342}],"sentiment":"neutral","sentiment_score":0.03844933575865897,"channel":0,"num_words":11,"start":36.1,"end":41.164997},{"sentences":[{"text":"Yep.","start":42.045,"end":42.545,"sentiment":"neutral","sentiment_score":0.06242655962705612},{"text":"61 moment.","start":50.125,"end":51.344997,"sentiment":"neutral","sentiment_score":0.045407503843307495},{"text":"No worries.","start":61.0,"end":61.4,"sentiment":"neutral","sentiment_score":0.12171730771660805},{"text":"Do you mind if I have you on a brief hold?","start":61.4,"end":62.86,"sentiment":"neutral","sentiment_score":0.020826997235417366}],"sentiment":"neutral","sentiment_score":0.03911082202102989,"channel":1,"num_words":16,"start":42.045,"end":62.86},{"sentences":[{"text":"Oh, yeah.","start":64.54,"end":64.86,"sentiment":"neutral","sentiment_score":0.06346601992845535},{"text":"Yeah.","start":64.86,"end":65.26,"sentiment":"neutral","sentiment_score":0.07734597474336624},{"text":"Yeah.","start":65.26,"end":65.76,"sentiment":"neutral","sentiment_score":0.10549850761890411}],"sentiment":"neutral","sentiment_score":0.07744413055479527,"channel":0,"num_words":4,"start":64.54,"end":65.76},{"sentences":[{"text":"Yes.","start":65.880005,"end":66.12,"sentiment":"neutral","sentiment_score":0.17468245327472687},{"text":"I'll","start":66.12,"end":66.2,"sentiment":"neutral","sentiment_score":0.23911258578300476}],"sentiment":"neutral","sentiment_score":0.20689751952886581,"channel":1,"num_words":2,"start":65.880005,"end":66.2},{"sentences":[{"text":"Thank","start":66.14,"end":66.46,"sentiment":"positive","sentiment_score":0.3855503499507904}],"sentiment":"positive","sentiment_score":0.3855503499507904,"channel":0,"num_words":1,"start":66.14,"end":66.46},{"sentences":[{"text":"be too","start":66.2,"end":66.6,"sentiment":"positive","sentiment_score":0.4461669772863388}],"sentiment":"positive","sentiment_score":0.4461669772863388,"channel":1,"num_words":2,"start":66.2,"end":66.6},{"sentences":[{"text":"you.","start":66.46,"end":66.96,"sentiment":"neutral","sentiment_score":0.29809045791625977}],"sentiment":"neutral","sentiment_score":0.29809045791625977,"channel":0,"num_words":1,"start":66.46,"end":66.96},{"sentences":[{"text":"low.","start":66.6,"end":66.945,"sentiment":"neutral","sentiment_score":0.007521492894738913}],"sentiment":"neutral","sentiment_score":0.007521492894738913,"channel":1,"num_words":1,"start":66.6,"end":66.945}]},"summary":{"result":"success","short":"The customer, Andrew, is trying to reach Trish McElroy from the IT department at Tats and Boots. The agent, Cam, informs him that he represents KSE, a cybersecurity company, and puts him on hold briefly before returning to assist him."},"intents":{"segments":[{"text":"My name is Andrew, and I was trying to reach Trish McElroy. And reach who, sir?","start_word":15,"end_word":30,"intents":[{"intent":"Reach trish mcleroy","confidence_score":0.054249726},{"intent":"Reach trish mcleroy","confidence_score":0.10650319}]},{"text":"I represent Vigilance AI. We are a cybersecurity company. Yep.","start_word":52,"end_word":61,"intents":[{"intent":"Represent vigilance ai","confidence_score":0.6755185}]},{"text":"Do you mind if I have you on a brief hold? Oh, yeah. Yeah.","start_word":66,"end_word":79,"intents":[{"intent":"Hold","confidence_score":0.020732643}]}]},"sentiments":{"segments":[{"text":"Thank you for calling Tats and Boots. This is Cam speaking.","start_word":0,"end_word":10,"sentiment":"positive","sentiment_score":0.5896923542022705},{"text":"Oh, hi.","start_word":11,"end_word":12,"sentiment":"neutral","sentiment_score":0.23681801557540896},{"text":"Good morning.","start_word":13,"end_word":14,"sentiment":"positive","sentiment_score":0.3725724220275879},{"text":"My name is Andrew, and I was trying to reach Trish McElroy. And reach who, sir? I'm trying to reach Trish McElroy from the IT department. No. It's what where were you calling from? Sorry. Oh, yes. I represent Vigilance AI. We are a cybersecurity company. Yep. 61 moment. No worries. Do you mind if I have you on a brief hold? Oh, yeah. Yeah. Yeah. Yes. I'll Thank be too you. low.","start_word":15,"end_word":87,"sentiment":"neutral","sentiment_score":0.04969190061092377}],"average":{"sentiment":"neutral","sentiment_score":0.12083067410234093}}}}