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Charlie Webb. Okay. Thank you. Just give me a moment. Let me just take a look at your account, Charlie. Okay? Just bear with me. What's the last four of the card number? Sure. Thank you. 1831. Okay. Let me just check on here. One moment, please. Thank you so much for patiently waiting on the line, Charlie. So, yeah, I could see in here that your Mastercard ends in 1831. You have set up this as automatic payment through the ANZ word line. Through the customer portal, when you process your initial payment last March for the amount of $18.95, you might you may not be untick the box. The reason why it's automatically set up. But if you would like, we can go ahead and remove this, and you can continue using the DPAY. That's there's no problem. Yeah. One moment here. Because the that's what we did last month. Actually, I'm showing here on the record last last April, we tried to call you because we received a payment or the payment has been automatically processed through the card April, and then we received another payment through BPAY. So, like, what what we did, we just credited the double payment for the month of May. That's what we did. Yeah. Oh, surely. And have you already processed the victory or not yet? Okay. That's perfect. Let me sure. Sure. That's highly appreciated, and thank you so much for giving us a call. So I've already removed the card details from the ANZ word line. But in case you receive, like, a notification, because sometimes it's not fully removed, but since you already processing a BPAY through this recurring payment, if you receive, like, a notification, just kindly declined it. Okay? But I've already take note here that you are paying this through VPay. Alright. And once the payment has been posted, you will receive the official receipt to your email address. Alright? Thank you. Thank you, Charlie. You do have a great day, and be safe. Thank you. 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Thank you so much for calling your Total account. How may I help you today? Oh, nice to have you on the line. Let me just go ahead and check your account.\n\nCould you please confirm your full name? Charlie Webb. Okay. Thank you. Just give me a moment.\n\nLet me just take a look at your account, Charlie. Okay? Just bear with me. What's the last four of the card number? Sure.\n\nThank you. 1831. Okay. Let me just check on here. One moment, please.\n\nThank you so much for patiently waiting on the line, Charlie. So, yeah, I could see in here that your Mastercard ends in 1831. You have set up this as automatic payment through the ANZ word line. Through the customer portal, when you process your initial payment last March for the amount of $18.95, you might you may not be untick the box. The reason why it's automatically set up.\n\nBut if you would like, we can go ahead and remove this, and you can continue using the DPAY. That's there's no problem. Yeah. One moment here. Because the that's what we did last month.\n\nActually, I'm showing here on the record last last April, we tried to call you because we received a payment or the payment has been automatically processed through the card April, and then we received another payment through BPAY. So, like, what what we did, we just credited the double payment for the month of May. That's what we did. Yeah. Oh, surely.\n\nAnd have you already processed the victory or not yet? Okay. That's perfect. Let me sure. Sure.\n\nThat's highly appreciated, and thank you so much for giving us a call. So I've already removed the card details from the ANZ word line. But in case you receive, like, a notification, because sometimes it's not fully removed, but since you already processing a BPAY through this recurring payment, if you receive, like, a notification, just kindly declined it. Okay? But I've already take note here that you are paying this through VPay.\n\nAlright. And once the payment has been posted, you will receive the official receipt to your email address. Alright? Thank you. Thank you, Charlie.\n\nYou do have a great day, and be safe. Thank you. 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please.","start":68.2,"end":69.34,"sentiment":"neutral","sentiment_score":0.034564136217037834}],"sentiment":"neutral","sentiment_score":0.03603048984391185,"num_words":13,"start":51.315,"end":69.34},{"sentences":[{"text":"Thank you so much for patiently waiting on the line, Charlie.","start":213.045,"end":216.265,"sentiment":"positive","sentiment_score":0.45318530093539844},{"text":"So, yeah, I could see in here that your Mastercard ends in 1831.","start":217.765,"end":222.665,"sentiment":"neutral","sentiment_score":0.055860524567273945},{"text":"You have set up this as automatic payment through the ANZ word line.","start":223.36499,"end":227.70499,"sentiment":"neutral","sentiment_score":0.014916086282867651},{"text":"Through the customer portal, when you process your initial payment last March for the amount of $18.95, you might you may not be untick the box.","start":235.32,"end":245.935,"sentiment":"neutral","sentiment_score":-0.11383030878809783},{"text":"The reason why it's automatically set up.","start":245.935,"end":248.17499,"sentiment":"neutral","sentiment_score":-0.2334355882235936}],"sentiment":"neutral","sentiment_score":0.01873567293265036,"num_words":70,"start":213.045,"end":248.17499},{"sentences":[{"text":"But if you would like, we can go ahead and remove this, and you can continue using the DPAY.","start":248.17499,"end":252.915,"sentiment":"neutral","sentiment_score":-0.16143498805008435},{"text":"That's there's no problem.","start":254.575,"end":255.875,"sentiment":"neutral","sentiment_score":0.10709601268172264},{"text":"Yeah.","start":256.52002,"end":257.02002,"sentiment":"neutral","sentiment_score":0.09489759802818298},{"text":"One moment here.","start":257.32,"end":258.54,"sentiment":"neutral","sentiment_score":0.061391450464725494},{"text":"Because the that's what we did last 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surely.","start":294.35,"end":295.16998,"sentiment":"neutral","sentiment_score":0.00014901719987392426}],"sentiment":"neutral","sentiment_score":0.003854030351494513,"num_words":63,"start":261.64,"end":295.16998},{"sentences":[{"text":"And have you already processed the victory or not yet?","start":295.38998,"end":298.605,"sentiment":"neutral","sentiment_score":0.007690586429089308},{"text":"Okay.","start":301.80502,"end":302.125,"sentiment":"neutral","sentiment_score":0.1715729534626007},{"text":"That's perfect.","start":302.125,"end":302.945,"sentiment":"positive","sentiment_score":0.4181557297706604},{"text":"Let me sure.","start":304.685,"end":306.20502,"sentiment":"neutral","sentiment_score":0.09793475021918614},{"text":"Sure.","start":306.20502,"end":306.605,"sentiment":"neutral","sentiment_score":0.22043831646442413}],"sentiment":"neutral","sentiment_score":0.09406075555392925,"num_words":17,"start":295.38998,"end":306.605},{"sentences":[{"text":"That's highly appreciated, and thank you so much for giving us a call.","start":306.605,"end":310.045,"sentiment":"positive","sentiment_score":0.533372163772583},{"text":"So I've already removed the card details from the ANZ word line.","start":310.045,"end":317.03003,"sentiment":"neutral","sentiment_score":0.02552520918349425},{"text":"But in case you receive, like, a notification, because sometimes it's not fully removed, but since you already processing a BPAY through this recurring payment, if you receive, like, a notification, just kindly declined it.","start":317.41,"end":332.435,"sentiment":"neutral","sentiment_score":-0.04951072143656867},{"text":"Okay?","start":332.435,"end":332.915,"sentiment":"neutral","sentiment_score":0.031373631209135056},{"text":"But I've already take note here that you are paying this through VPay.","start":332.915,"end":337.575,"sentiment":"neutral","sentiment_score":0.024733515456318855}],"sentiment":"neutral","sentiment_score":0.0791915502852282,"num_words":74,"start":306.605,"end":337.575},{"sentences":[{"text":"Alright.","start":339.63,"end":339.94998,"sentiment":"neutral","sentiment_score":0.16691741347312927},{"text":"And once the payment has been posted, you will receive the official receipt to your email address.","start":339.94998,"end":346.50998,"sentiment":"neutral","sentiment_score":0.1827352546593722},{"text":"Alright?","start":346.50998,"end":347.00998,"sentiment":"neutral","sentiment_score":0.17273364961147308},{"text":"Thank you.","start":348.59,"end":349.31,"sentiment":"positive","sentiment_score":0.5251931995153427},{"text":"Thank you, Charlie.","start":349.31,"end":350.28998,"sentiment":"positive","sentiment_score":0.5889455477396647}],"sentiment":"neutral","sentiment_score":0.26097389310598373,"num_words":24,"start":339.63,"end":350.28998},{"sentences":[{"text":"You do have a great day, and be safe.","start":350.35,"end":352.37,"sentiment":"positive","sentiment_score":0.6783389978938632},{"text":"Thank you.","start":353.63,"end":354.19,"sentiment":"positive","sentiment_score":0.8016529083251953},{"text":"Bye.","start":354.19,"end":354.69,"sentiment":"neutral","sentiment_score":-0.07987666130065918}],"sentiment":"positive","sentiment_score":0.6357066780328751,"num_words":12,"start":350.35,"end":354.69}]}}]},{"alternatives":[{"transcript":"Good day. I've just been noticed. You guys have been automatically charging my debit card when I've been doing it through BPAY. So, like, I'm getting double charged for my Internet. Charlie Webb? Last four of the card number. Hang on. Let me grab my I don't know my wallet with you. Give me a second. It's could be? 3314. No. That'll be your card. The last four digits should be 1831. Gonna get funded. Yep. Yep. No. So I never did that on the through your website. I haven't set up an automatic payment. Yeah. Yeah. Can we do that, please? Yeah. Yeah. Yeah. I did I did see that when I was looking at it today. But, yeah, if we can just get rid of that automatic card payment, and I'll just keep doing the b pay. Yeah. For this month, I did it this morning. So it should come through for your end a little bit later. Yeah. Cool. Perfect. Thank you very much. You too. 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I've just been noticed. You guys have been automatically charging my debit card when I've been doing it through BPAY. So, like, I'm getting double charged for my Internet. Charlie Webb?\n\nLast four of the card number. Hang on. Let me grab my I don't know my wallet with you. Give me a second. It's could be?\n\n3314. No. That'll be your card. The last four digits should be 1831. Gonna get funded.\n\nYep. Yep. No. So I never did that on the through your website. I haven't set up an automatic payment.\n\nYeah. Yeah. Can we do that, please? Yeah. Yeah.\n\nYeah. I did I did see that when I was looking at it today. But, yeah, if we can just get rid of that automatic card payment, and I'll just keep doing the b pay. Yeah. For this month, I did it this morning.\n\nSo it should come through for your end a little bit later. Yeah. Cool. Perfect. Thank you very much.\n\nYou too. Bye.","paragraphs":[{"sentences":[{"text":"Good day.","start":5.3599997,"end":5.8399997,"sentiment":"neutral","sentiment_score":0.3024849444627762},{"text":"I've just been noticed.","start":5.8399997,"end":6.7999997,"sentiment":"neutral","sentiment_score":-0.06701324414461851},{"text":"You guys have been automatically charging my debit card when I've been doing it through BPAY.","start":6.7999997,"end":13.139999,"sentiment":"negative","sentiment_score":-0.380210492759943},{"text":"So, like, I'm getting double charged for my Internet.","start":13.2,"end":16.185001,"sentiment":"negative","sentiment_score":-0.45277921358744305},{"text":"Charlie Webb?","start":26.404999,"end":27.39,"sentiment":"neutral","sentiment_score":0.025056080892682076}],"sentiment":"neutral","sentiment_score":-0.29610156764586765,"num_words":33,"start":5.3599997,"end":27.39},{"sentences":[{"text":"Last four of the card 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Thank you so much for calling your Total account. How may I help you today?\n\nChannel 1: Good day. I've just been noticed. You guys have been automatically charging my debit card when I've been doing it through BPAY. So, like, I'm getting double charged for my Internet.\n\nChannel 0: Oh, nice to have you on the line. Let me just go ahead and check your account. Could you please confirm your full name?\n\nChannel 1: Charlie Webb?\n\nChannel 0: Charlie Webb. Okay. Thank you. Just give me a moment. Let me just take a look at your account, Charlie.\n\nOkay? Just bear with me. What's the last four of the card number?\n\nChannel 1: Last four of the card number. Hang on. Let me grab my I don't know my wallet with you. Give me a second.\n\nChannel 0: Sure. Thank\n\nChannel 1: It's\n\nChannel 0: you.\n\nChannel 1: could be? 3314. No. That'll be your card. The last four digits should be 1831.\n\nChannel 0: 1831. Okay. Let me just check on here. One moment, please.\n\nChannel 1: Gonna get funded. Yep.\n\nChannel 0: Thank you so much for patiently waiting on the line, Charlie.\n\nChannel 1: Yep.\n\nChannel 0: So, yeah, I could see in here that your Mastercard ends in 1831. You have set up this as automatic payment through the ANZ word line.\n\nChannel 1: No. So I never did that on the through your website. I haven't set up an automatic\n\nChannel 0: Through\n\nChannel 1: payment.\n\nChannel 0: the customer portal, when you process your initial payment last March for the amount of $18.95, you might you may not be untick the box. The reason why it's automatically set up. But if you would like, we can go ahead and remove this, and you can continue using the DPAY.\n\nChannel 1: Yeah. Yeah. Can we do that,\n\nChannel 0: That's\n\nChannel 1: please?\n\nChannel 0: there's no problem. Yeah. One moment here. Because the that's what we did last month. Actually, I'm showing here on the record last last April, we tried to call you because we received a payment or the payment has been automatically processed through the card April, and then we received another payment through BPAY.\n\nSo, like,\n\nChannel 1: Yeah.\n\nChannel 0: what what we did, we just credited the double payment for the month of May.\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: That's\n\nChannel 1: I did\n\nChannel 0: what\n\nChannel 1: I\n\nChannel 0: we\n\nChannel 1: did\n\nChannel 0: did.\n\nChannel 1: see that when I was looking at it today.\n\nChannel 0: Yeah.\n\nChannel 1: But, yeah, if we can just get rid of that automatic card payment, and I'll just keep doing the b pay.\n\nChannel 0: Oh, surely. And have you already processed the victory or not yet?\n\nChannel 1: Yeah. For this month, I did it this morning. So\n\nChannel 0: Okay.\n\nChannel 1: it\n\nChannel 0: That's\n\nChannel 1: should\n\nChannel 0: perfect.\n\nChannel 1: come through for your end a little bit\n\nChannel 0: Let\n\nChannel 1: later.\n\nChannel 0: me sure. Sure. That's highly appreciated, and thank you so much for giving us a call. So I've already removed the card details from the ANZ word line. But in case you receive, like, a notification, because sometimes it's not fully removed, but since you already processing a BPAY through this recurring payment, if you receive, like, a notification, just kindly declined it.\n\nOkay? But I've already take note here that you are paying this through VPay.\n\nChannel 1: Yeah. Cool.\n\nChannel 0: Alright. And once the payment has been posted, you will receive the official receipt to your email address. Alright?\n\nChannel 1: Perfect. Thank you very much.\n\nChannel 0: Thank you. Thank you, Charlie. You do have a great day, and be safe.\n\nChannel 1: You too. Bye.\n\nChannel 0: Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.64,"end":0.96,"sentiment":"positive","sentiment_score":0.3646920323371887},{"text":"Thank you so much for calling your Total account.","start":0.96,"end":3.28,"sentiment":"positive","sentiment_score":0.6845311456256442},{"text":"How may I help you today?","start":3.28,"end":4.66,"sentiment":"positive","sentiment_score":0.6041986842950186}],"sentiment":"positive","sentiment_score":0.6344165280461311,"channel":0,"num_words":16,"start":0.64,"end":4.66},{"sentences":[{"text":"Good day.","start":5.3599997,"end":5.8399997,"sentiment":"neutral","sentiment_score":0.3024849444627762},{"text":"I've just been noticed.","start":5.8399997,"end":6.7999997,"sentiment":"neutral","sentiment_score":-0.06701324414461851},{"text":"You guys have been automatically charging my debit card when I've been doing it through BPAY.","start":6.7999997,"end":13.139999,"sentiment":"negative","sentiment_score":-0.380210492759943},{"text":"So, like, I'm getting 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Charlie.","start":213.045,"end":216.265,"sentiment":"positive","sentiment_score":0.45318530093539844}],"sentiment":"positive","sentiment_score":0.45318530093539844,"channel":0,"num_words":11,"start":213.045,"end":216.265},{"sentences":[{"text":"Yep.","start":216.865,"end":217.365,"sentiment":"neutral","sentiment_score":0.1068379282951355}],"sentiment":"neutral","sentiment_score":0.1068379282951355,"channel":1,"num_words":1,"start":216.865,"end":217.365},{"sentences":[{"text":"So, yeah, I could see in here that your Mastercard ends in 1831.","start":217.765,"end":222.665,"sentiment":"neutral","sentiment_score":0.055860524567273945},{"text":"You have set up this as automatic payment through the ANZ word 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you so much for giving us a call.","start":306.605,"end":310.045,"sentiment":"positive","sentiment_score":0.533372163772583},{"text":"So I've already removed the card details from the ANZ word line.","start":310.045,"end":317.03003,"sentiment":"neutral","sentiment_score":0.02552520918349425},{"text":"But in case you receive, like, a notification, because sometimes it's not fully removed, but since you already processing a BPAY through this recurring payment, if you receive, like, a notification, just kindly declined it.","start":317.41,"end":332.435,"sentiment":"neutral","sentiment_score":-0.04951072143656867}],"sentiment":"neutral","sentiment_score":0.09372257855203417,"channel":0,"num_words":63,"start":304.92502,"end":332.435},{"sentences":[{"text":"Okay?","start":332.435,"end":332.915,"sentiment":"neutral","sentiment_score":0.031373631209135056},{"text":"But I've already take note here that you are paying this through VPay.","start":332.915,"end":337.575,"sentiment":"neutral","sentiment_score":0.024733515456318855}],"sentiment":"neutral","sentiment_score":0.02520780943866287,"channel":0,"num_words":14,"start":332.435,"end":337.575},{"sentences":[{"text":"Yeah.","start":338.23,"end":338.63,"sentiment":"neutral","sentiment_score":0.11983511596918106},{"text":"Cool.","start":338.63,"end":339.13,"sentiment":"neutral","sentiment_score":0.20131081342697144}],"sentiment":"neutral","sentiment_score":0.16057296469807625,"channel":1,"num_words":2,"start":338.23,"end":339.13},{"sentences":[{"text":"Alright.","start":339.63,"end":339.94998,"sentiment":"neutral","sentiment_score":0.16691741347312927},{"text":"And once the payment has been posted, you will receive the official receipt to your email address.","start":339.94998,"end":346.50998,"sentiment":"neutral","sentiment_score":0.1827352546593722},{"text":"Alright?","start":346.50998,"end":347.00998,"sentiment":"neutral","sentiment_score":0.17273364961147308}],"sentiment":"neutral","sentiment_score":0.18137633643652262,"channel":0,"num_words":19,"start":339.63,"end":347.00998},{"sentences":[{"text":"Perfect.","start":347.505,"end":347.905,"sentiment":"positive","sentiment_score":0.4845895767211914},{"text":"Thank you very much.","start":347.905,"end":348.885,"sentiment":"positive","sentiment_score":0.5778958201408386}],"sentiment":"positive","sentiment_score":0.5592345714569091,"channel":1,"num_words":5,"start":347.505,"end":348.885},{"sentences":[{"text":"Thank you.","start":348.59,"end":349.31,"sentiment":"positive","sentiment_score":0.5251931995153427},{"text":"Thank you, Charlie.","start":349.31,"end":350.28998,"sentiment":"positive","sentiment_score":0.5889455477396647},{"text":"You do have a great day, and be safe.","start":350.35,"end":352.37,"sentiment":"positive","sentiment_score":0.6783389978938632}],"sentiment":"positive","sentiment_score":0.6373052873781749,"channel":0,"num_words":14,"start":348.59,"end":352.37},{"sentences":[{"text":"You too.","start":352.545,"end":353.105,"sentiment":"neutral","sentiment_score":0.28738725185394287},{"text":"Bye.","start":353.105,"end":353.605,"sentiment":"neutral","sentiment_score":0.13472552597522736}],"sentiment":"neutral","sentiment_score":0.23650000989437103,"channel":1,"num_words":3,"start":352.545,"end":353.605},{"sentences":[{"text":"Thank you.","start":353.63,"end":354.19,"sentiment":"positive","sentiment_score":0.8016529083251953},{"text":"Bye.","start":354.19,"end":354.69,"sentiment":"neutral","sentiment_score":-0.07987666130065918}],"sentiment":"positive","sentiment_score":0.5078097184499105,"channel":0,"num_words":3,"start":353.63,"end":354.69}]},"summary":{"result":"success","short":"The customer called the representative to inquire about their automatic credit card payment. The representative checked the customer's account and confirmed that the payment was automatically set up through ANZ word line. The representative offered to remove the automatic card payment and process a BPAY payment, which the customer agreed to. The representative also informed the customer that they will receive a notification once the payment has been posted."},"intents":{"segments":[{"text":"You guys have been automatically charging my debit card when I've been doing it through BPAY. So, like, I'm getting double charged for my Internet.","start_word":22,"end_word":46,"intents":[{"intent":"Fix account issue","confidence_score":0.03614668}]},{"text":"But, yeah, if we can just get rid of that automatic card payment, and I'll just keep doing the b pay. Oh, surely.","start_word":371,"end_word":393,"intents":[{"intent":"Adding to payment list","confidence_score":0.0020485623}]},{"text":"That's highly appreciated, and thank you so much for giving us a call.","start_word":432,"end_word":444,"intents":[{"intent":"Expressing gratitude","confidence_score":0.22078718}]},{"text":"So I've already removed the card details from the ANZ word line. But in case you receive, like, a notification, because sometimes it's not fully removed, but since you already processing a BPAY through this recurring payment, if you receive, like, a notification, just kindly declined it. Okay?","start_word":445,"end_word":492,"intents":[{"intent":"Removing card details","confidence_score":0.27806708},{"intent":"Disposing a notification","confidence_score":0.00004784789}]},{"text":"And once the payment has been posted, you will receive the official receipt to your email address. Alright? Perfect.","start_word":509,"end_word":527,"intents":[{"intent":"Informing about receipt of payment","confidence_score":0.00014278955}]}]},"sentiments":{"segments":[{"text":"Hi. Thank you so much for calling your Total account. How may I help you today?","start_word":0,"end_word":15,"sentiment":"positive","sentiment_score":0.6197215914726257},{"text":"Good day. I've just been noticed.","start_word":16,"end_word":21,"sentiment":"neutral","sentiment_score":0.04558561369776726},{"text":"You guys have been automatically charging my debit card when I've been doing it through BPAY. So, like, I'm getting double charged for my Internet.","start_word":22,"end_word":46,"sentiment":"negative","sentiment_score":-0.3968818187713623},{"text":"Oh, nice to have you on the line.","start_word":47,"end_word":54,"sentiment":"positive","sentiment_score":0.3986514210700989},{"text":"Let me just go ahead and check your account. Could you please confirm your full name? Charlie Webb? Charlie Webb. Okay. Thank you. Just give me a moment. Let me just take a look at your account, Charlie. Okay? Just bear with me. What's the last four of the card number? Last four of the card number. Hang on. Let me grab my I don't know my wallet with you. Give me a second. Sure. Thank It's you. could be? 3314. No. That'll be your card. The last four digits should be 1831. 1831. Okay. Let me just check on here. One moment, please. Gonna get funded. Yep.","start_word":55,"end_word":162,"sentiment":"neutral","sentiment_score":0.048274096101522446},{"text":"Thank you so much for patiently waiting on the line, Charlie.","start_word":163,"end_word":173,"sentiment":"positive","sentiment_score":0.4521994888782501},{"text":"Yep. So, yeah, I could see in here that your Mastercard ends in 1831. You have set up this as automatic payment through the ANZ word line. No. So I never did that on the through your website. I haven't set up an automatic Through payment. the customer portal, when you process your initial payment last March for the amount of $18.95, you might you may not be untick the box. The reason why it's automatically set up. But if you would like, we can go ahead and remove this, and you can continue using the DPAY. Yeah. Yeah. Can we do that, That's please? there's no problem. Yeah. One moment here. Because the that's what we did last month. Actually, I'm showing here on the record last last April, we tried to call you because we received a payment or the payment has been automatically processed through the card April, and then we received another payment through BPAY. So, like, Yeah. what what we did, we just credited the double payment for the month of May. Yeah. Yeah. That's I did what I we did did. see that when I was looking at it today. Yeah. But, yeah, if we can just get rid of that automatic card payment, and I'll just keep doing the b pay. Oh, surely. And have you already processed the victory or not yet? Yeah. For this month, I did it this morning. So Okay.","start_word":174,"end_word":414,"sentiment":"neutral","sentiment_score":-0.04621170363408278},{"text":"it That's should perfect.","start_word":415,"end_word":418,"sentiment":"positive","sentiment_score":0.3961540162563324},{"text":"come through for your end a little bit Let later. me sure. Sure.","start_word":419,"end_word":431,"sentiment":"neutral","sentiment_score":0.176822692155838},{"text":"That's highly appreciated, and thank you so much for giving us a call.","start_word":432,"end_word":444,"sentiment":"positive","sentiment_score":0.5258123874664307},{"text":"So I've already removed the card details from the ANZ word line. But in case you receive, like, a notification, because sometimes it's not fully removed, but since you already processing a BPAY through this recurring payment, if you receive, like, a notification, just kindly declined it. Okay? But I've already take note here that you are paying this through VPay. Yeah. Cool. Alright. And once the payment has been posted, you will receive the official receipt to your email address. Alright?","start_word":445,"end_word":526,"sentiment":"neutral","sentiment_score":0.02851591259241104},{"text":"Perfect. Thank you very much. Thank you. Thank you, Charlie. You do have a great day, and be safe.","start_word":527,"end_word":545,"sentiment":"positive","sentiment_score":0.607831597328186},{"text":"You too. Bye.","start_word":546,"end_word":548,"sentiment":"neutral","sentiment_score":0.2270384281873703},{"text":"Thank you. Bye.","start_word":549,"end_word":551,"sentiment":"positive","sentiment_score":0.6414951682090759}],"average":{"sentiment":"neutral","sentiment_score":0.05364980364524377}}}}