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Natal? Hello? I'm good. How are you?\n\nWho am I speaking to? How can I help you, sir? This is Airtel Australia customer care. Correct. Yes.\n\nWhat's the problem, sir? Yeah. Mhmm. Okay. So is the the number an Australian number or a number from your home country?\n\nWell, we're a different company. We're not the same. We have the same name, but it's a different company. Even if we were the same company, we still couldn't help you because here in Australia, we got Telstra network, Optus network, and Vodafone network. Over in India, you have a different network, so you need to call India customer care in India.\n\nI don't know. You it's not our SIM card, so I I don't know how to answer that. You need to call Airtel India in India. Thank you. 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How are you, Hi. How are you? I'm Michael. Is it Aetel customer care Australia?\n\nRight? Yes. So I have a small problem. Is it is it possible? Can you rectify?\n\nThree months back, I went to India, my con like, my hometown, and I took the eight ATEL service, prepaid service. And after coming back here, I was trying to put on eSIM, And, unfortunately, I don't know what happened. The SIM was disconnected. I want to get I Indian home country. Oh, can I use the SIM here?\n\nOkay. Okay. Thank you then.","paragraphs":[{"sentences":[{"text":"Hi.","start":3.04,"end":3.28,"sentiment":"neutral","sentiment_score":0.17957647144794464},{"text":"How are you, Hi.","start":3.28,"end":6.24,"sentiment":"neutral","sentiment_score":0.19601650908589363},{"text":"How are you?","start":6.24,"end":7.06,"sentiment":"neutral","sentiment_score":0.20658793052037558},{"text":"I'm Michael.","start":9.599999,"end":10.26,"sentiment":"neutral","sentiment_score":0.045115161687135696},{"text":"Is it Aetel customer care Australia?","start":14.655001,"end":16.595001,"sentiment":"neutral","sentiment_score":0.011607545350367824}],"sentiment":"neutral","sentiment_score":0.10895511842682026,"num_words":16,"start":3.04,"end":16.595001},{"sentences":[{"text":"Right?","start":16.655,"end":17.155,"sentiment":"neutral","sentiment_score":0.01546696200966835},{"text":"Yes.","start":20.735,"end":21.215,"sentiment":"neutral","sentiment_score":0.05521238595247269},{"text":"So I have a small problem.","start":21.215,"end":23.235,"sentiment":"neutral","sentiment_score":-0.09266883010665576},{"text":"Is it is it possible?","start":23.535,"end":24.814999,"sentiment":"neutral","sentiment_score":-0.10021673142910004},{"text":"Can you rectify?","start":24.814999,"end":25.715,"sentiment":"neutral","sentiment_score":-0.10489873588085175}],"sentiment":"neutral","sentiment_score":-0.08131959359161556,"num_words":16,"start":16.655,"end":25.715},{"sentences":[{"text":"Three months back, I went to India, my con like, my hometown, and I took the eight ATEL service, prepaid service.","start":28.86,"end":35.6,"sentiment":"neutral","sentiment_score":-0.08594393180239768},{"text":"And after coming back here, I was trying to put on eSIM, And, unfortunately, I don't know what happened.","start":36.62,"end":44.385,"sentiment":"neutral","sentiment_score":-0.2126981772874531},{"text":"The SIM was disconnected.","start":44.385,"end":45.364998,"sentiment":"negative","sentiment_score":-0.3571200519800186},{"text":"I want to get I Indian home country.","start":46.545,"end":53.364998,"sentiment":"neutral","sentiment_score":-0.051297030644491315},{"text":"Oh, can I use the SIM here?","start":73.215,"end":75.635,"sentiment":"neutral","sentiment_score":-0.07114833859460694}],"sentiment":"neutral","sentiment_score":-0.13869462304322397,"num_words":59,"start":28.86,"end":75.635},{"sentences":[{"text":"Okay.","start":82.815,"end":83.315,"sentiment":"neutral","sentiment_score":-0.07538049668073654},{"text":"Okay.","start":85.508934,"end":85.98894,"sentiment":"neutral","sentiment_score":0.06516315042972565},{"text":"Thank you then.","start":85.98894,"end":86.88894,"sentiment":"neutral","sentiment_score":0.23747068643569946}],"sentiment":"neutral","sentiment_score":0.1404389426112175,"num_words":5,"start":82.815,"end":86.88894}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Good afternoon. Natal?\n\nChannel 1: Hi. How are you,\n\nChannel 0: Hello?\n\nChannel 1: Hi. How are you?\n\nChannel 0: I'm good. How are you? Who am I speaking to?\n\nChannel 1: I'm Michael.\n\nChannel 0: How can I help you, sir?\n\nChannel 1: Is it Aetel customer care Australia? Right?\n\nChannel 0: This is Airtel Australia customer care. Correct. Yes.\n\nChannel 1: Yes. So I have a small problem. Is it is it possible? Can you rectify?\n\nChannel 0: What's the problem, sir?\n\nChannel 1: Three months back, I went to India, my con like, my hometown, and I took the eight ATEL service, prepaid service.\n\nChannel 0: Yeah. Mhmm.\n\nChannel 1: And after coming back here, I was trying to put on eSIM, And, unfortunately, I don't know what happened. The SIM was disconnected.\n\nChannel 0: Okay.\n\nChannel 1: I want\n\nChannel 0: So\n\nChannel 1: to get\n\nChannel 0: is the the number\n\nChannel 1: I\n\nChannel 0: an Australian number or a number from your\n\nChannel 1: Indian\n\nChannel 0: home country? 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Bye.","paragraphs":[{"sentences":[{"text":"Good afternoon.","start":0.79999995,"end":1.4399999,"sentiment":"neutral","sentiment_score":0.25767695903778076},{"text":"Natal?","start":1.4399999,"end":1.9399999,"sentiment":"neutral","sentiment_score":0.1656678020954132}],"sentiment":"neutral","sentiment_score":0.22700724005699158,"channel":0,"num_words":3,"start":0.79999995,"end":1.9399999},{"sentences":[{"text":"Hi.","start":3.04,"end":3.28,"sentiment":"neutral","sentiment_score":0.17957647144794464},{"text":"How are 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speaking to?","start":8.0,"end":9.139999,"sentiment":"neutral","sentiment_score":0.019354735501110554}],"sentiment":"neutral","sentiment_score":0.16142034763470292,"channel":0,"num_words":10,"start":7.04,"end":9.139999},{"sentences":[{"text":"I'm Michael.","start":9.599999,"end":10.26,"sentiment":"neutral","sentiment_score":0.045115161687135696}],"sentiment":"neutral","sentiment_score":0.045115161687135696,"channel":1,"num_words":2,"start":9.599999,"end":10.26},{"sentences":[{"text":"How can I help you, sir?","start":12.255,"end":13.555,"sentiment":"neutral","sentiment_score":0.08880184342463811}],"sentiment":"neutral","sentiment_score":0.08880184342463811,"channel":0,"num_words":6,"start":12.255,"end":13.555},{"sentences":[{"text":"Is it Aetel customer care Australia?","start":14.655001,"end":16.595001,"sentiment":"neutral","sentiment_score":0.011607545350367824},{"text":"Right?","start":16.655,"end":17.155,"sentiment":"neutral","sentiment_score":0.01546696200966835}],"sentiment":"neutral","sentiment_score":0.012158890587410756,"channel":1,"num_words":7,"start":14.655001,"end":17.155},{"sentences":[{"text":"This is Airtel Australia customer care.","start":17.935001,"end":19.855,"sentiment":"neutral","sentiment_score":0.03002707411845525},{"text":"Correct.","start":19.855,"end":20.175,"sentiment":"neutral","sentiment_score":0.07114952802658081},{"text":"Yes.","start":20.175,"end":20.675,"sentiment":"neutral","sentiment_score":0.06596672534942627}],"sentiment":"neutral","sentiment_score":0.03965983726084232,"channel":0,"num_words":8,"start":17.935001,"end":20.675},{"sentences":[{"text":"Yes.","start":20.735,"end":21.215,"sentiment":"neutral","sentiment_score":0.05521238595247269},{"text":"So I have a small problem.","start":21.215,"end":23.235,"sentiment":"neutral","sentiment_score":-0.09266883010665576},{"text":"Is it is it possible?","start":23.535,"end":24.814999,"sentiment":"neutral","sentiment_score":-0.10021673142910004},{"text":"Can you rectify?","start":24.814999,"end":25.715,"sentiment":"neutral","sentiment_score":-0.10489873588085175}],"sentiment":"neutral","sentiment_score":-0.08777203063170115,"channel":1,"num_words":15,"start":20.735,"end":25.715},{"sentences":[{"text":"What's the problem, sir?","start":26.779999,"end":28.16,"sentiment":"neutral","sentiment_score":-0.12193340435624123}],"sentiment":"neutral","sentiment_score":-0.12193340435624123,"channel":0,"num_words":4,"start":26.779999,"end":28.16},{"sentences":[{"text":"Three months back, I went to India, my con like, my hometown, and I took the eight ATEL service, prepaid service.","start":28.86,"end":35.6,"sentiment":"neutral","sentiment_score":-0.08594393180239768}],"sentiment":"neutral","sentiment_score":-0.08594393180239768,"channel":1,"num_words":21,"start":28.86,"end":35.6},{"sentences":[{"text":"Yeah.","start":35.579998,"end":36.079998,"sentiment":"neutral","sentiment_score":-0.06647025048732758},{"text":"Mhmm.","start":36.54,"end":37.04,"sentiment":"neutral","sentiment_score":-0.06901369988918304}],"sentiment":"neutral","sentiment_score":-0.06774197518825531,"channel":0,"num_words":2,"start":35.579998,"end":37.04},{"sentences":[{"text":"And after coming back here, I was trying to put on eSIM, And, unfortunately, I don't know what happened.","start":36.62,"end":44.385,"sentiment":"neutral","sentiment_score":-0.2126981772874531},{"text":"The SIM was disconnected.","start":44.385,"end":45.364998,"sentiment":"negative","sentiment_score":-0.3571200519800186}],"sentiment":"neutral","sentiment_score":-0.23781502506007318,"channel":1,"num_words":23,"start":36.62,"end":45.364998},{"sentences":[{"text":"Okay.","start":46.375,"end":46.875,"sentiment":"neutral","sentiment_score":-0.0686090812087059}],"sentiment":"neutral","sentiment_score":-0.0686090812087059,"channel":0,"num_words":1,"start":46.375,"end":46.875},{"sentences":[{"text":"I want","start":46.545,"end":47.024998,"sentiment":"neutral","sentiment_score":-0.045200785622000694}],"sentiment":"neutral","sentiment_score":-0.045200785622000694,"channel":1,"num_words":2,"start":46.545,"end":47.024998},{"sentences":[{"text":"So","start":46.935,"end":47.435,"sentiment":"neutral","sentiment_score":-0.0346733033657074}],"sentiment":"neutral","sentiment_score":-0.0346733033657074,"channel":0,"num_words":1,"start":46.935,"end":47.435},{"sentences":[{"text":"to get","start":47.024998,"end":47.344997,"sentiment":"neutral","sentiment_score":-0.028801082633435726}],"sentiment":"neutral","sentiment_score":-0.028801082633435726,"channel":1,"num_words":2,"start":47.024998,"end":47.344997},{"sentences":[{"text":"is the the number","start":47.575,"end":49.435,"sentiment":"neutral","sentiment_score":-0.026703867129981518}],"sentiment":"neutral","sentiment_score":-0.026703867129981518,"channel":0,"num_words":4,"start":47.575,"end":49.435},{"sentences":[{"text":"I","start":49.305,"end":49.805,"sentiment":"neutral","sentiment_score":-0.03726840019226074}],"sentiment":"neutral","sentiment_score":-0.03726840019226074,"channel":1,"num_words":1,"start":49.305,"end":49.805},{"sentences":[{"text":"an Australian number or a number from your","start":49.655003,"end":51.575,"sentiment":"neutral","sentiment_score":-0.03734228294342756}],"sentiment":"neutral","sentiment_score":-0.03734228294342756,"channel":0,"num_words":8,"start":49.655003,"end":51.575},{"sentences":[{"text":"Indian","start":51.425,"end":51.925,"sentiment":"neutral","sentiment_score":-0.05727085471153259}],"sentiment":"neutral","sentiment_score":-0.05727085471153259,"channel":1,"num_words":1,"start":51.425,"end":51.925},{"sentences":[{"text":"home country?","start":51.575,"end":52.235,"sentiment":"neutral","sentiment_score":-0.04753473959863186},{"text":"Well,","start":52.59,"end":53.09,"sentiment":"neutral","sentiment_score":-0.08644012361764908}],"sentiment":"neutral","sentiment_score":-0.06050320093830427,"channel":0,"num_words":3,"start":51.575,"end":53.09},{"sentences":[{"text":"home country.","start":52.625,"end":53.364998,"sentiment":"neutral","sentiment_score":-0.08391662687063217}],"sentiment":"neutral","sentiment_score":-0.08391662687063217,"channel":1,"num_words":2,"start":52.625,"end":53.364998},{"sentences":[{"text":"we're a different company.","start":53.309998,"end":54.609997,"sentiment":"neutral","sentiment_score":-0.13075877912342548},{"text":"We're not the same.","start":54.75,"end":55.39,"sentiment":"neutral","sentiment_score":-0.15322858467698097},{"text":"We have the same name, but it's a different company.","start":55.39,"end":57.57,"sentiment":"neutral","sentiment_score":-0.1283550888299942},{"text":"Even if we were the same company, we still couldn't help you because here in Australia, we got Telstra network, Optus network, and Vodafone network.","start":58.67,"end":66.61,"sentiment":"neutral","sentiment_score":-0.1665203768014908},{"text":"Over in India, you have a different network, so you need to call India customer care in India.","start":67.085,"end":71.665,"sentiment":"neutral","sentiment_score":-0.15158267857299912}],"sentiment":"neutral","sentiment_score":-0.15263931111234133,"channel":0,"num_words":61,"start":53.309998,"end":71.665},{"sentences":[{"text":"Oh, can I use the SIM here?","start":73.215,"end":75.635,"sentiment":"neutral","sentiment_score":-0.07114833859460694}],"sentiment":"neutral","sentiment_score":-0.07114833859460694,"channel":1,"num_words":7,"start":73.215,"end":75.635},{"sentences":[{"text":"I don't know.","start":77.085,"end":77.725,"sentiment":"neutral","sentiment_score":-0.21552875638008118},{"text":"You it's not our SIM card, so I I don't know how to answer that.","start":77.725,"end":81.27894,"sentiment":"neutral","sentiment_score":-0.28484446903069816},{"text":"You need","start":82.478935,"end":82.95894,"sentiment":"neutral","sentiment_score":-0.12242026627063751}],"sentiment":"neutral","sentiment_score":-0.25820469185709954,"channel":0,"num_words":20,"start":77.085,"end":82.95894},{"sentences":[{"text":"Okay.","start":82.815,"end":83.315,"sentiment":"neutral","sentiment_score":-0.07538049668073654}],"sentiment":"neutral","sentiment_score":-0.07538049668073654,"channel":1,"num_words":1,"start":82.815,"end":83.315},{"sentences":[{"text":"to call Airtel India in India.","start":82.95894,"end":84.89894,"sentiment":"neutral","sentiment_score":-0.05046590728064378}],"sentiment":"neutral","sentiment_score":-0.05046590728064378,"channel":0,"num_words":6,"start":82.95894,"end":84.89894},{"sentences":[{"text":"Okay.","start":85.508934,"end":85.98894,"sentiment":"neutral","sentiment_score":0.06516315042972565},{"text":"Thank you then.","start":85.98894,"end":86.88894,"sentiment":"neutral","sentiment_score":0.23747068643569946}],"sentiment":"neutral","sentiment_score":0.194393802434206,"channel":1,"num_words":4,"start":85.508934,"end":86.88894},{"sentences":[{"text":"Thank you.","start":86.71894,"end":87.19894,"sentiment":"neutral","sentiment_score":0.2879868149757385},{"text":"Bye.","start":87.19894,"end":87.69894,"sentiment":"neutral","sentiment_score":0.1042853146791458}],"sentiment":"neutral","sentiment_score":0.22675298154354095,"channel":0,"num_words":3,"start":86.71894,"end":87.69894}]},"summary":{"result":"success","short":"A customer named Michael contacts Natal and asks about a problem he faced when he attempted to use his prepaid service in India. He explains that he had to switch from Telstra network to Airtel Australia, but was unable to use his SIM card in India. Natal advises him to call India customer care in India and help him with the problem."},"intents":{"segments":[{"text":"So I have a small problem. Is it is it possible? Can you rectify?","start_word":46,"end_word":59,"intents":[{"intent":"Resolve aetel customer service issue","confidence_score":0.002304764}]}]},"sentiments":{"segments":[{"text":"Good afternoon. Natal? Hi. How are you, Hello? Hi. How are you?","start_word":0,"end_word":11,"sentiment":"neutral","sentiment_score":0.1970476359128952},{"text":"I'm good.","start_word":12,"end_word":13,"sentiment":"positive","sentiment_score":0.4273079931735992},{"text":"How are you? Who am I speaking to? I'm Michael. How can I help you, sir? Is it Aetel customer care Australia? Right? This is Airtel Australia customer care. Correct. Yes. Yes. So I have a small problem. Is it is it possible? Can you rectify? What's the problem, sir? Three months back, I went to India, my con like, my hometown, and I took the eight ATEL service, prepaid service. Yeah. Mhmm. And after coming back here, I was trying to put on eSIM, And, unfortunately, I don't know what happened.","start_word":14,"end_word":105,"sentiment":"neutral","sentiment_score":-0.06557616591453552},{"text":"The SIM was disconnected.","start_word":106,"end_word":109,"sentiment":"negative","sentiment_score":-0.35607415437698364},{"text":"Okay. I want So to get is the the number I an Australian number or a number from your Indian home country? Well, home country. we're a different company. We're not the same. We have the same name, but it's a different company. Even if we were the same company, we still couldn't help you because here in Australia, we got Telstra network, Optus network, and Vodafone network. Over in India, you have a different network, so you need to call India customer care in India. Oh, can I use the SIM here? I don't know. You it's not our SIM card, so I I don't know how to answer that. You need Okay. to call Airtel India in India. Okay. Thank you then. Thank you. Bye.","start_word":110,"end_word":236,"sentiment":"neutral","sentiment_score":-0.1183658018708229}],"average":{"sentiment":"neutral","sentiment_score":-0.0744743130423806}}}}